FI, ENABLEMENT FOR FINANCIAL SHARED SERVICES

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2013 SAP AG or an SAP affiliate company. All rights reserved.

Page 1 of 9

TABLE OF CONTENT
1 FI, Enablement for Financial Shared Services
2 FI, Enablement for Financial Shared Services
2.1 FI, Enablement for Financial Shared Services

PUBLIC
2013 SAP AG or an SAP affiliate company. All rights reserved.

Page 2 of 9

2.1 FI, Enablement for Financial Shared Services

Technical Data
Technical Name of Business Function

FIN_SSC_AIC_1

Type of Business Function

Enterprise Business Function

Available as of

SAP enhancement package 5 for SAP ERP 6.0

Technical Usage

Central Applications

Application Component

Controlling (CO)
Financial Accounting (FI)
SAP Collections Management (FIN-FSCM-COL)
SAP Dispute Management (FIN-FSCM-DM)

Required Business Function

FSCM Integration 3 (FIN_FSCM_CCD_INTEGRATION_3)

You can use the this business function to enable use of the Shared Services Framework functions, that are available cross-component
in multiple SAP applications.
In connection with SAP Enhancement Package 1 for SAP CRM 7.0, this business function in particular optimizes the setting up and
operation of an Accounting Interaction Center (AIC) that runs in SAP Customer Relationship Management (SAP CRM). It is therefore
closely linked to the Multifunctional Shared Service Interaction Center business function in the SAP CRM system.
Using this business function offers the following business advantages:
Reduced processing times for service requests and the resultant potential for savings
Integration of Financial Accounting (FI) and Controlling (CO) in the Shared Services Framework
AIC agents can process large numbers of service requests in the AIC user interface, due to direct access to business objects in ERP
systems.
Reduction in the number of errors when processing service requests
Enhanced quality of service
With this business function, you can use the following functions in the Shared Services Framework:
Manual creation of service requests from an ERP system
Search for service requests from an ERP system
Start ERP transactions from the Interaction Center
Link ERP objects with service requests
Integration of SAP Collections Management with the Accounting Interaction Center
Integration of SAP Dispute Management with the Accounting Interaction Center
Irrespective of whether you use the Share Services Framework, this business function provides you with the option of connecting nonSAP systems and various SAP systems to SAP Collections Management.

Prerequisites
You have installed the following components as of the version given:
Type of Component
Component
Software Component

Is Needed Only for the Following

Features

EA-APPL 605
SAP_APPL 605

Software Component

BBPCRM 701

Integration with the AIC

Software Component

FINBASIS 605 *

Integration of SAP Collections

Management and SAP Dispute
Management with the AIC

Software Component

FINBASIS 604 *

Connection of non-SAP systems and

various SAP systems to SAP Collections
Management

* Software component, in which SAP Collections Management and SAP Dispute Management run
You have set up the application components that you are using.
You have made the required settings in Customizing for all of the application components that you use. For additional information on
specific Customizing for this business function, see the related release note FIN_SSC_AIC_1: Business Function FI, Enablement for
FSS (New) (FIN_605_AIC_1_M).
You have activated the following business functions in addition to this business function:
FSCM Integration 3 (FIN_FSCM_CCD_INTEGRATION_3)
Multifunctional Shared Service Interaction Center (CRM_SHSVC) in the system in which CRM runs.
You need this business function to integrate with the AIC. For additional information on this business function , see the SAP Library
for SAP CRM on SAP Help Portal under http://help.sap.com/crm SAP CRM 7.0 for Enhancement Package 1 Application
Help Business Functions (SAP Enhancement Package 1 for SAP CRM 7.0) Business Functions for SAP Customer
Relationship Management Multifunctional Shared Service Interaction Center .
FSCM, Enablement for Financial Shared Services (FIN_FSCM_SSC_AIC_1) in the system in which SAP Collections Management
and SAP Dispute Management run.
You require this business function if you use the integration of these two applications with the AIC.
The following prerequisites must be met for the users:
So that ERP users can create and find service requests from the ERP system, they must have a user with the same name in the
CRM system, to which the business role Occasional User (SSF_OCCUSER) is assigned.
So that AIC agents can call ERP transactions from the AIC and link ERP objects with service requests, they must have a user with
the same name in the ERP systems, to which the roles are assigned that authorize then to execute ERP transactions (transaction

PUBLIC
2013 SAP AG or an SAP affiliate company. All rights reserved.

Page 3 of 9

PFCG).

Features
Manual creation of service requests from an ERP system
Service requests are used for quick reporting and resolution of problems and errors. Consequently, you can create a service request in
the transactions for Financial Accounting (FI) and Controlling (CO) direct, for example in the Change Vendor (FK02) or Display General
Ledger Documents (FV53) transactions. When you create a service request, the system opens it in the SAP CRM Interaction Center
direct. It transfers contextual data, and gives you the option of enclosing a screenshot. Moreover, you can link various ERP objects, for
example, the vendor master record or the document.
The AIC agent in turn can later call up the linked objects by navigating direct from the service request to the ERP system.
Search for service requests from an ERP system
In addition to the option of creating service requests direct from an ERP system, you can search for services requests. You can check
their status and update the service requests, without an AIC employee having to be active. You can choose whether you want to see
only those service requests that have been created in the ERP system in the UI of SAP CRM, or whether you want to see all of the
service requests irrespective of where they were created.
Support for launching ERP transactions from the AIC
When you start an FI or CO transaction from the AIC, the ERP system calls a search screen, making it easier for the AIC agents to
access the required data records. The search screen already contains the data that is known from the account identification in the AIC
(customer/vendor and company code).
Enhanced Generic Object Services for linking ERP objects with service requests.
In many FI and CO transactions in the ERP system you can link individual business objects with a service request in the AIC, for
example, the master data of a customer or vendor, using Generic Object Services (GOS). AIC agents can use this link to start the
transaction with the ERP object in the ERP system from a service request.
Generic Object Services for linking ERP objects with service requests in the AIC are only available if an AIC agent has started the ERP
transaction from the AIC, and the account in the AIC has been identified and confirmed. If at the point when the ERP transaction was
started from the AIC a service request had been opened in the AIC, the system inserts the link in the business context of the service
request. If no service request had been opened in the AIC, the system inserts the link in the interaction records of the accounts currently
confirmed in the AIC.
Fact Sheet for Customer and Vendor
The Accounting Interaction Center contains the account fact sheet that is used in financial scenarios as a support tool for communication
with partners. It provides context-related information about the communication partner, where the partner can be a customer or a
vendor.
The fact sheet for the customer contains information about the special business context that ranges from purchasing volumes to the
latest dispute cases for the customer. The AIC agent is therefore able to access a complete picture of the current and past relationship
with the communication partner in his daily work.
The fact sheet for the vendor contains data such as open invoices, payments, and master data. It assists the AIC agent in giving
informed replies to inquiries from the vendor.
Search for External Documents
The Accounting Interaction Center employee must be in a position to access information about the communication with the customer to
date that is as complete as possible. This includes documents that are stored in the optical archive.
The Find Document function of the CRM user interface gives the AIC agent the option of searching from one place for documents
relevant to a business partner in a series of back-end systems, and of displaying them if necessary.
Roles
Both accounting clerks from various SAP ERP applications and agents from the SAP CRM Interaction Center are involved in the Shared
Services Framework processes. All of those involved have to navigate between various SAP systems. Such navigation is supported by
the following new roles:
Occasional User (SSF_OCCUSER)
This business role allows ERP users to create service requests from ERP systems, and to search for service requests.
Accounting IC Agent (IC_AIC_AGENT)
With this business role, agents in the AIC can process service requests from Financial Accounting and Controlling, execute the
appropriate ERP transactions, and link ERP objects with service requests.
AIC Manager (AIC_MANAGER)
AIC managers are IC managers who have the additional option of linking particular categories of service requests with particular
categories of dispute cases. Based on this, AIC managers can have particular dispute cases created automatically.

Note
For additional information about this business function in connection with the Multifunctional Shared Service Interaction Center
see the SAP Library on SAP Help Portal under http://help.sap.com/crm SAP CRM 7.0 for Enhancement Package 1
Application Help Interaction Center Interaction Center WebClient Shared Services Framework Integration with SAP ERP .

PUBLIC
2013 SAP AG or an SAP affiliate company. All rights reserved.

Page 4 of 9

Connection of non-SAP systems and various SAP systems to SAP Collections Management
This function increases the range of accounting systems the data of which you can access with SAP Collections Management. You set
up the connection with the help of a substitute system that you connect to SAP Collections Management, and to which you transfer the
required master and transaction data. In this way you can centralize and standardize the processes for collecting open receivables,
irrespective of the system architecture used in your company. In the standard system, the sample loading procedure SAP_46C is
available for an SAP system with Release SAP R/3 4.6C.
Without this business function you can only connect SAP systems where Accounts Receivable Accounting (FI-AR) has at least the status
SAP R/3 Enterprise 4.70.

Note
For more information, see:
Connection of Non-SAP Systems and Various SAP Systems
Configuration Guide for SAP Collections Management, which you can find at SAP Service Marketplace under
http://service.sap.com/fscm

2.1 FI, Enablement for Financial Shared Services

Technical Data
Technical Name of Business Function

FIN_SSC_AIC_1

Type of Business Function

Enterprise Business Function

Available as of

SAP enhancement package 5 for SAP ERP 6.0

Technical Usage

Central Applications

Application Component

Controlling (CO)
Financial Accounting (FI)
SAP Collections Management (FIN-FSCM-COL)
SAP Dispute Management (FIN-FSCM-DM)

Required Business Function

FSCM Integration 3 (FIN_FSCM_CCD_INTEGRATION_3)

You can use the this business function to enable use of the Shared Services Framework functions, that are available cross-component
in multiple SAP applications.
In connection with SAP Enhancement Package 1 for SAP CRM 7.0, this business function in particular optimizes the setting up and
operation of an Accounting Interaction Center (AIC) that runs in SAP Customer Relationship Management (SAP CRM). It is therefore
closely linked to the Multifunctional Shared Service Interaction Center business function in the SAP CRM system.
Using this business function offers the following business advantages:
Reduced processing times for service requests and the resultant potential for savings
Integration of Financial Accounting (FI) and Controlling (CO) in the Shared Services Framework
AIC agents can process large numbers of service requests in the AIC user interface, due to direct access to business objects in ERP
systems.
Reduction in the number of errors when processing service requests
Enhanced quality of service
With this business function, you can use the following functions in the Shared Services Framework:
Manual creation of service requests from an ERP system
Search for service requests from an ERP system
Start ERP transactions from the Interaction Center
Link ERP objects with service requests
Integration of SAP Collections Management with the Accounting Interaction Center
Integration of SAP Dispute Management with the Accounting Interaction Center
Irrespective of whether you use the Share Services Framework, this business function provides you with the option of connecting nonSAP systems and various SAP systems to SAP Collections Management.

Prerequisites
You have installed the following components as of the version given:
Type of Component
Component
Software Component

Is Needed Only for the Following

Features

EA-APPL 605
SAP_APPL 605

Software Component

BBPCRM 701

Integration with the AIC

Software Component

FINBASIS 605 *

Integration of SAP Collections

Management and SAP Dispute
Management with the AIC

Software Component

FINBASIS 604 *

Connection of non-SAP systems and

various SAP systems to SAP Collections
Management

PUBLIC
2013 SAP AG or an SAP affiliate company. All rights reserved.

Page 5 of 9

* Software component, in which SAP Collections Management and SAP Dispute Management run
You have set up the application components that you are using.
You have made the required settings in Customizing for all of the application components that you use. For additional information on
specific Customizing for this business function, see the related release note FIN_SSC_AIC_1: Business Function FI, Enablement for
FSS (New) (FIN_605_AIC_1_M).
You have activated the following business functions in addition to this business function:
FSCM Integration 3 (FIN_FSCM_CCD_INTEGRATION_3)
Multifunctional Shared Service Interaction Center (CRM_SHSVC) in the system in which CRM runs.
You need this business function to integrate with the AIC. For additional information on this business function , see the SAP Library
for SAP CRM on SAP Help Portal under http://help.sap.com/crm SAP CRM 7.0 for Enhancement Package 1 Application
Help Business Functions (SAP Enhancement Package 1 for SAP CRM 7.0) Business Functions for SAP Customer
Relationship Management Multifunctional Shared Service Interaction Center .
FSCM, Enablement for Financial Shared Services (FIN_FSCM_SSC_AIC_1) in the system in which SAP Collections Management
and SAP Dispute Management run.
You require this business function if you use the integration of these two applications with the AIC.
The following prerequisites must be met for the users:
So that ERP users can create and find service requests from the ERP system, they must have a user with the same name in the
CRM system, to which the business role Occasional User (SSF_OCCUSER) is assigned.
So that AIC agents can call ERP transactions from the AIC and link ERP objects with service requests, they must have a user with
the same name in the ERP systems, to which the roles are assigned that authorize then to execute ERP transactions (transaction
PFCG).

Features
Manual creation of service requests from an ERP system
Service requests are used for quick reporting and resolution of problems and errors. Consequently, you can create a service request in
the transactions for Financial Accounting (FI) and Controlling (CO) direct, for example in the Change Vendor (FK02) or Display General
Ledger Documents (FV53) transactions. When you create a service request, the system opens it in the SAP CRM Interaction Center
direct. It transfers contextual data, and gives you the option of enclosing a screenshot. Moreover, you can link various ERP objects, for
example, the vendor master record or the document.
The AIC agent in turn can later call up the linked objects by navigating direct from the service request to the ERP system.
Search for service requests from an ERP system
In addition to the option of creating service requests direct from an ERP system, you can search for services requests. You can check
their status and update the service requests, without an AIC employee having to be active. You can choose whether you want to see
only those service requests that have been created in the ERP system in the UI of SAP CRM, or whether you want to see all of the
service requests irrespective of where they were created.
Support for launching ERP transactions from the AIC
When you start an FI or CO transaction from the AIC, the ERP system calls a search screen, making it easier for the AIC agents to
access the required data records. The search screen already contains the data that is known from the account identification in the AIC
(customer/vendor and company code).
Enhanced Generic Object Services for linking ERP objects with service requests.
In many FI and CO transactions in the ERP system you can link individual business objects with a service request in the AIC, for
example, the master data of a customer or vendor, using Generic Object Services (GOS). AIC agents can use this link to start the
transaction with the ERP object in the ERP system from a service request.
Generic Object Services for linking ERP objects with service requests in the AIC are only available if an AIC agent has started the ERP
transaction from the AIC, and the account in the AIC has been identified and confirmed. If at the point when the ERP transaction was
started from the AIC a service request had been opened in the AIC, the system inserts the link in the business context of the service
request. If no service request had been opened in the AIC, the system inserts the link in the interaction records of the accounts currently
confirmed in the AIC.
Fact Sheet for Customer and Vendor
The Accounting Interaction Center contains the account fact sheet that is used in financial scenarios as a support tool for communication
with partners. It provides context-related information about the communication partner, where the partner can be a customer or a
vendor.
The fact sheet for the customer contains information about the special business context that ranges from purchasing volumes to the
latest dispute cases for the customer. The AIC agent is therefore able to access a complete picture of the current and past relationship
with the communication partner in his daily work.
The fact sheet for the vendor contains data such as open invoices, payments, and master data. It assists the AIC agent in giving
informed replies to inquiries from the vendor.
Search for External Documents
The Accounting Interaction Center employee must be in a position to access information about the communication with the customer to
date that is as complete as possible. This includes documents that are stored in the optical archive.
The Find Document function of the CRM user interface gives the AIC agent the option of searching from one place for documents
relevant to a business partner in a series of back-end systems, and of displaying them if necessary.

PUBLIC
2013 SAP AG or an SAP affiliate company. All rights reserved.

Page 6 of 9

Roles
Both accounting clerks from various SAP ERP applications and agents from the SAP CRM Interaction Center are involved in the Shared
Services Framework processes. All of those involved have to navigate between various SAP systems. Such navigation is supported by
the following new roles:
Occasional User (SSF_OCCUSER)
This business role allows ERP users to create service requests from ERP systems, and to search for service requests.
Accounting IC Agent (IC_AIC_AGENT)
With this business role, agents in the AIC can process service requests from Financial Accounting and Controlling, execute the
appropriate ERP transactions, and link ERP objects with service requests.
AIC Manager (AIC_MANAGER)
AIC managers are IC managers who have the additional option of linking particular categories of service requests with particular
categories of dispute cases. Based on this, AIC managers can have particular dispute cases created automatically.

Note
For additional information about this business function in connection with the Multifunctional Shared Service Interaction Center
see the SAP Library on SAP Help Portal under http://help.sap.com/crm SAP CRM 7.0 for Enhancement Package 1
Application Help Interaction Center Interaction Center WebClient Shared Services Framework Integration with SAP ERP .

Connection of non-SAP systems and various SAP systems to SAP Collections Management
This function increases the range of accounting systems the data of which you can access with SAP Collections Management. You set
up the connection with the help of a substitute system that you connect to SAP Collections Management, and to which you transfer the
required master and transaction data. In this way you can centralize and standardize the processes for collecting open receivables,
irrespective of the system architecture used in your company. In the standard system, the sample loading procedure SAP_46C is
available for an SAP system with Release SAP R/3 4.6C.
Without this business function you can only connect SAP systems where Accounts Receivable Accounting (FI-AR) has at least the status
SAP R/3 Enterprise 4.70.

Note
For more information, see:
Connection of Non-SAP Systems and Various SAP Systems
Configuration Guide for SAP Collections Management, which you can find at SAP Service Marketplace under
http://service.sap.com/fscm

2.1 FI, Enablement for Financial Shared Services

Technical Data
Technical Name of Business Function

FIN_SSC_AIC_1

Type of Business Function

Enterprise Business Function

Available as of

SAP enhancement package 5 for SAP ERP 6.0

Technical Usage

Central Applications

Application Component

Required Business Function

Controlling (CO)
Financial Accounting (FI)
SAP Collections Management (FIN-FSCM-COL)
SAP Dispute Management (FIN-FSCM-DM)
FSCM Integration 3 (FIN_FSCM_CCD_INTEGRATION_3)

You can use the this business function to enable use of the Shared Services Framework functions, that are available cross-component
in multiple SAP applications.
In connection with SAP Enhancement Package 1 for SAP CRM 7.0, this business function in particular optimizes the setting up and
operation of an Accounting Interaction Center (AIC) that runs in SAP Customer Relationship Management (SAP CRM). It is therefore
closely linked to the Multifunctional Shared Service Interaction Center business function in the SAP CRM system.
Using this business function offers the following business advantages:
Reduced processing times for service requests and the resultant potential for savings
Integration of Financial Accounting (FI) and Controlling (CO) in the Shared Services Framework
AIC agents can process large numbers of service requests in the AIC user interface, due to direct access to business objects in ERP
systems.
Reduction in the number of errors when processing service requests
Enhanced quality of service
With this business function, you can use the following functions in the Shared Services Framework:
Manual creation of service requests from an ERP system
Search for service requests from an ERP system
Start ERP transactions from the Interaction Center
Link ERP objects with service requests

PUBLIC
2013 SAP AG or an SAP affiliate company. All rights reserved.

Page 7 of 9

Integration of SAP Collections Management with the Accounting Interaction Center

Integration of SAP Dispute Management with the Accounting Interaction Center
Irrespective of whether you use the Share Services Framework, this business function provides you with the option of connecting nonSAP systems and various SAP systems to SAP Collections Management.

Prerequisites
You have installed the following components as of the version given:
Type of Component
Component
Software Component

Is Needed Only for the Following

Features

EA-APPL 605
SAP_APPL 605

Software Component

BBPCRM 701

Integration with the AIC

Software Component

FINBASIS 605 *

Integration of SAP Collections

Management and SAP Dispute
Management with the AIC

Software Component

FINBASIS 604 *

Connection of non-SAP systems and

various SAP systems to SAP Collections
Management

* Software component, in which SAP Collections Management and SAP Dispute Management run
You have set up the application components that you are using.
You have made the required settings in Customizing for all of the application components that you use. For additional information on
specific Customizing for this business function, see the related release note FIN_SSC_AIC_1: Business Function FI, Enablement for
FSS (New) (FIN_605_AIC_1_M).
You have activated the following business functions in addition to this business function:
FSCM Integration 3 (FIN_FSCM_CCD_INTEGRATION_3)
Multifunctional Shared Service Interaction Center (CRM_SHSVC) in the system in which CRM runs.
You need this business function to integrate with the AIC. For additional information on this business function , see the SAP Library
for SAP CRM on SAP Help Portal under http://help.sap.com/crm SAP CRM 7.0 for Enhancement Package 1 Application
Help Business Functions (SAP Enhancement Package 1 for SAP CRM 7.0) Business Functions for SAP Customer
Relationship Management Multifunctional Shared Service Interaction Center .
FSCM, Enablement for Financial Shared Services (FIN_FSCM_SSC_AIC_1) in the system in which SAP Collections Management
and SAP Dispute Management run.
You require this business function if you use the integration of these two applications with the AIC.
The following prerequisites must be met for the users:
So that ERP users can create and find service requests from the ERP system, they must have a user with the same name in the
CRM system, to which the business role Occasional User (SSF_OCCUSER) is assigned.
So that AIC agents can call ERP transactions from the AIC and link ERP objects with service requests, they must have a user with
the same name in the ERP systems, to which the roles are assigned that authorize then to execute ERP transactions (transaction
PFCG).

Features
Manual creation of service requests from an ERP system
Service requests are used for quick reporting and resolution of problems and errors. Consequently, you can create a service request in
the transactions for Financial Accounting (FI) and Controlling (CO) direct, for example in the Change Vendor (FK02) or Display General
Ledger Documents (FV53) transactions. When you create a service request, the system opens it in the SAP CRM Interaction Center
direct. It transfers contextual data, and gives you the option of enclosing a screenshot. Moreover, you can link various ERP objects, for
example, the vendor master record or the document.
The AIC agent in turn can later call up the linked objects by navigating direct from the service request to the ERP system.
Search for service requests from an ERP system
In addition to the option of creating service requests direct from an ERP system, you can search for services requests. You can check
their status and update the service requests, without an AIC employee having to be active. You can choose whether you want to see
only those service requests that have been created in the ERP system in the UI of SAP CRM, or whether you want to see all of the
service requests irrespective of where they were created.
Support for launching ERP transactions from the AIC
When you start an FI or CO transaction from the AIC, the ERP system calls a search screen, making it easier for the AIC agents to
access the required data records. The search screen already contains the data that is known from the account identification in the AIC
(customer/vendor and company code).
Enhanced Generic Object Services for linking ERP objects with service requests.
In many FI and CO transactions in the ERP system you can link individual business objects with a service request in the AIC, for
example, the master data of a customer or vendor, using Generic Object Services (GOS). AIC agents can use this link to start the
transaction with the ERP object in the ERP system from a service request.
Generic Object Services for linking ERP objects with service requests in the AIC are only available if an AIC agent has started the ERP
transaction from the AIC, and the account in the AIC has been identified and confirmed. If at the point when the ERP transaction was
started from the AIC a service request had been opened in the AIC, the system inserts the link in the business context of the service

PUBLIC
2013 SAP AG or an SAP affiliate company. All rights reserved.

Page 8 of 9

request. If no service request had been opened in the AIC, the system inserts the link in the interaction records of the accounts currently
confirmed in the AIC.
Fact Sheet for Customer and Vendor
The Accounting Interaction Center contains the account fact sheet that is used in financial scenarios as a support tool for communication
with partners. It provides context-related information about the communication partner, where the partner can be a customer or a
vendor.
The fact sheet for the customer contains information about the special business context that ranges from purchasing volumes to the
latest dispute cases for the customer. The AIC agent is therefore able to access a complete picture of the current and past relationship
with the communication partner in his daily work.
The fact sheet for the vendor contains data such as open invoices, payments, and master data. It assists the AIC agent in giving
informed replies to inquiries from the vendor.
Search for External Documents
The Accounting Interaction Center employee must be in a position to access information about the communication with the customer to
date that is as complete as possible. This includes documents that are stored in the optical archive.
The Find Document function of the CRM user interface gives the AIC agent the option of searching from one place for documents
relevant to a business partner in a series of back-end systems, and of displaying them if necessary.
Roles
Both accounting clerks from various SAP ERP applications and agents from the SAP CRM Interaction Center are involved in the Shared
Services Framework processes. All of those involved have to navigate between various SAP systems. Such navigation is supported by
the following new roles:
Occasional User (SSF_OCCUSER)
This business role allows ERP users to create service requests from ERP systems, and to search for service requests.
Accounting IC Agent (IC_AIC_AGENT)
With this business role, agents in the AIC can process service requests from Financial Accounting and Controlling, execute the
appropriate ERP transactions, and link ERP objects with service requests.
AIC Manager (AIC_MANAGER)
AIC managers are IC managers who have the additional option of linking particular categories of service requests with particular
categories of dispute cases. Based on this, AIC managers can have particular dispute cases created automatically.

Note
For additional information about this business function in connection with the Multifunctional Shared Service Interaction Center
see the SAP Library on SAP Help Portal under http://help.sap.com/crm SAP CRM 7.0 for Enhancement Package 1
Application Help Interaction Center Interaction Center WebClient Shared Services Framework Integration with SAP ERP .

Connection of non-SAP systems and various SAP systems to SAP Collections Management
This function increases the range of accounting systems the data of which you can access with SAP Collections Management. You set
up the connection with the help of a substitute system that you connect to SAP Collections Management, and to which you transfer the
required master and transaction data. In this way you can centralize and standardize the processes for collecting open receivables,
irrespective of the system architecture used in your company. In the standard system, the sample loading procedure SAP_46C is
available for an SAP system with Release SAP R/3 4.6C.
Without this business function you can only connect SAP systems where Accounts Receivable Accounting (FI-AR) has at least the status
SAP R/3 Enterprise 4.70.

Note
For more information, see:
Connection of Non-SAP Systems and Various SAP Systems
Configuration Guide for SAP Collections Management, which you can find at SAP Service Marketplace under
http://service.sap.com/fscm

PUBLIC
2013 SAP AG or an SAP affiliate company. All rights reserved.

Page 9 of 9