TITLE:
MANAGEMENT RESPONSIBILITY
SUBTITLE:
INDEX CHAPTERS
Document No.:
PROC 5.0
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
Page 1 of 105
INDEX CHAPTERS
Identification
DESCRIPTION
Amendment Record
Policy for Management Responsibility
Management Commitment
Customer Focus
Quality Policy
Planning - Quality Objectives
Quality Planning - Documentation
Quality Planning - Processes
Quality Planning - Resources
Quality Planning - Continual Improvement
Quality Planning - Global Logistics Process
Quality Planning - Product Flow and Control Points
Administration - Responsibility & Authority
Administration - Responsibility & Authority
Administration - Responsibility & Authority Job
Description
Administration - Responsibility & Authority Administration - Responsibility & Authority Matrix of
Organisation Divisions vs. Elements
Administration - Management Representative
Administration - Internal Communication
Management Review
Process Flow for Management Review
Management Review Agenda for Management Review
For Future Use
Page Numbers
2 of 105
3 of 105
4 of 105
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1010 105 of
MANAGEMENT RESPONSIBILITY
SUBTITLE:
AMENDMENT RECORD
Document No.:
Effective Date:
Compiler:
FRANS BENEKE
Signature:
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AMENDMENT RECORD
Document and
page number
Revision
No.
Effective date
Nature of revision
MANAGEMENT RESPONSIBILITY
SUBTITLE:
Document No.:
POL 5.0
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
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Page 3 of 105
It is the policy of the Management of CIMENTO NACIONAL LDA to commit to quality, with focus on
Customer Requirements as contained in the Quality Policy through effective planning,
administration and as confirmed during Management Reviews, in order to meet the company
objectives whilst complying with the requirements of the international standard; SABS ISO
9001:2008.
MANAGEMENT RESPONSIBILITY
SUBTITLE:
MANAGEMENT COMMITMENT
Document No.:
PROC 5.1
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
Page 4 of 105
PURPOSE
The purpose of the procedure is to define how management demonstrates their
commitment to quality.
SCOPE
The procedure covers the entire company, its suppliers and its customers.
RESPONSIBILITY
It is the responsibility of the COO to ensure that management commitment is
demonstrated throughout the organisation.
PROCEDURE
This is achieved by ensuring:a)
b)
c)
d)
e)
f)
PROC. 6.1-6.4
PROC 5.5
PROC 7.2.3
W.I. 5.1
PROC 5.3
PROC 5.6
MANAGEMENT RESPONSIBILITY
SUBTITLE:
CUSTOMER FOCUS
Document No.:
PROC 5.2
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
Page 5 of 105
PURPOSE
The purpose of this procedure is to define by whom and how Customer Focus is
addressed.
SCOPE
This procedure covers all interactions with clients and all the departments in the
company.
RESPONSIBILITY
It is the responsibility of the COO to ensure that all staff are aware of Customer
Requirements and that company processes are designed to meet those
requirements.
PROCEDURE
This is achieved by the Procedures and Work Instructions in place such as:a)
b)
c)
d)
e)
f)
Quality Planning
Internal Communication
Resource Management
Product Realization
Customer Satisfaction Reviews
Measurement, Analysis and Improvement
PROC 5.4
PROC 5.5
PROC 6.1 6.4
PROC 7.1 7.6
PROC 7.2.3
PROC 8.1 8.5
MANAGEMENT RESPONSIBILITY
SUBTITLE:
QUALITY POLICY
Document No.:
POL 5.3
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
Page 6 of 105
It is the policy of the Management Team of CIMENTO NACIONAL LDA to develop, manufacture and
deliver blended cement that meet Customer Requirements, and complies with SANS standards
whilst making profits for the shareholders.
This will be done in accordance with the regulatory requirements associated with this industry.
The Management Team is committed to continually improving the Quality Management System
whilst complying with the requirements of the international standard, SABS ISO 9001:2008 and the
SABS requirements.
To this end the Management Team has assigned their signatures to this policy and undertakes to
communicate it throughout the company to all employees to ensure that it is understood in the
organisation.
The Quality Policy and associated objectives will be reviewed for suitability during the Annual
Management Review Meeting of each year.
_________________________________
TECHNICAL DIRECTOR
____________________________
SALES AND MARKETING
____________________________
CHIEF OPERATING OFFICER
MANAGEMENT RESPONSIBILITY
SUBTITLE:
Document No.:
PROC 5.4.1
Effective Date:
Compiler:
FRANS BENEKE
Signature:
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Approving Officer:
FARUK ER
Signature:
Page 7 of 105
PURPOSE
The purpose of this procedure is to define the quality objectives.
SCOPE
The scope of this procedure covers all functions in the company and its
customers and suppliers.
RESPONSIBILITY
It is the responsibility of all staff to meet the quality objectives.
PROCEDURE
The management of CIMENTO NACIONAL LDA have defined the following
quality objectives in support of their quality policy:a)
b)
c)
d)
e)
f)
PROC. 7.2.3
PROC 5.6
PROC 5.5.4
PROC 5.1
MANAGEMENT RESPONSIBILITY
SUBTITLE:
Document No.:
Effective Date:
Compiler:
FRANS BENEKE
Signature:
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PURPOSE
This procedure is intended to define how and by whom the Quality Plans of
CIMENTO NACIONAL LDA will be documented.
SCOPE
The scope of the Quality System covers all the elements of the Internal
Standard, and is applicable where the requirements of specific contracts are
not currently defined in the existing documentation.
RESPONSIBILITY
The Management Representative is responsible for:1.
2.
PROCEDURE
The suitability documented and controlled format of the quality plan will
include:a)
b)
c)
d)
e)
f)
g)
h)
Purpose
Scope
Procedure
References
Identification of contracts involved
Details of concessions, amendment to contracts or details of
negotiations with the client organisation
Specific special Work Instructions
How documents will be flagged
Page 8 of 105
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PURPOSE
The purpose of this procedure is to detail how the various functions in the
organisation interrelate logistically.
SCOPE
The scope of this procedure covers all the elements of the International
Standard.
RESPONSIBILITY
The Management of CIMENTO NACIONAL LDA are responsible for the logistical
planning.
PROCEDURE
The logistical system is defined in:1.
2.
Global Logistics
Production Logistics
MANAGEMENT RESPONSIBILITY
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Effective Date:
Compiler:
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PURPOSE
The purpose of this procedure is to define how and who will plan resources.
SCOPE
This procedure covers the entire organisation and the Quality System.
RESPONSIBILITY
It is the responsibility of the COO to do resource planning.
PROCEDURE
The mechanism is described in the procedure manual.
MANAGEMENT RESPONSIBILITY
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Document No.:
Effective Date:
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Page 11 of 105
PURPOSE
The purpose of the procedure is to define how and who achieves planning for
continual improvement.
SCOPE
The scope of this procedure covers the entire Quality Management System.
RESPONSIBILITY
It is the responsibility of the COO to plan for improvement.
PROCEDURE
This is achieved by ensuring that a system of checks and balances are in
place that can measure performance as a basis for improvement, such as:
a)
b)
c)
d)
Management Reviews
Customer Satisfaction Reviews
Design and / or Development
Measurement, Analysis and
PROC 5.6
PROC 5.2
PROC 7.3
PROC 8.0
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Customer
Requirements
3- Monthly
Forecasts
Monthly
Written
Daily
Verbal
Order
Contract Review
No
Production
Planning
Stock / Inventory
Control
Update
Production Plan
Delivery Contract
Effect Delivery
Customer
Satisfaction
Review
Yes
MANAGEMENT RESPONSIBILITY
SUBTITLE:
Document No.:
Effective Date:
Compiler:
FRANS BENEKE
Signature:
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Approving Officer:
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Signature:
Marketing department
Man. Rev. Committee
Production Supervisor
ENG. Manager
Lab Manager
Shift supervisor
Prod. Supervisor
COO & Fin. Manager
Prod. Supervisor
Laboratory, Marketing,
Production Supervisor,
COO
Gen. Managers
Laboratory
PURCHASING
RECEIVING
INSPECTION
CUSTOMER
REQUIREMENTS
PROC 7.2
INSPECTION
MEASURING
& TEST EQUIP
PROC 7.6
PROC 7.4
PROC 7.4.3
STOCK CONTROL
PROC 7.5.5
PRODUCTION PLANNING
MAINTENANCE
PROC 6.3
PROC 5.6
PROCEDURE
PROC 4.2.1
PRODUCTION
PROC 7.5
MANAGEMENT REVIEW
PROC 8.2.2
Production supervisor
Financial Manager
PROCESS
INTERNAL AUDIT
RESPONSIBILITY
PROC 5.5
COO
Financial Manager
Page 13 of 105
PROC 7.2
PROC 7.5.5
PROC 7.1
PROC 6.3
PROC 7.5
PROC 7.6
PROC 8.2.3
HUMAN RESOURCES
& TRAINING
PROC 6.2.2
NON-CONFORMANCES &
CORRECTIVE ACTION
PROC 8.3/5
FINAL INSPECTION
& TEST
PROC 8.2.4
DELIVERY &
CUSTOMER FEEDBACK
PROC 7.2.3
PROC 8.2.1
Load despatchers
Financial Manager
DOCUMENT, DATA &
RECORD CONTROL
PROC 4.2
PROC 8.4
MANAGEMENT RESPONSIBILITY
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Document No.:
Effective Date:
Compiler:
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Approving Officer:
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Page 14 of 105
PURPOSE
The purpose of this procedure is to define the Authority, Responsibility and
Interrelationship of personnel who manage, perform and verify work affecting
quality and to demonstrate their interface with the Quality System.
SCOPE
The scope of this procedure covers the entire organisational structure of the
company.
RESPONSIBILITY
The COO or his delegated representative with executive responsibility is
responsible for the organisational structure.
PROCEDURE
The global organogram defines line and staff functions of the overall
structure.
MANAGEMENT RESPONSIBILITY
SUBTITLE:
Document No.:
Effective Date:
Compiler:
FRANS BENEKE
Signature:
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Approving Officer:
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Signature:
PURPOSE
The purpose of this procedure is to ensure that job descriptions for all positions in
the Company are formalised and available.
SCOPE
The scope of this procedure is to define the extent of the job description, which
inter alia defines the responsibility, authority, and inter-relationships of personnel.
RESPONSIBILITY
The COO or his delegated representatives are responsible for ensuring that
updated job descriptions have been written for all positions under their control.
PROCEDURE
-
the position
-
The responsibilities
The authorities
The interrelatedness of personnel
i.e. who does position report to and who report to this position
The minimum qualifications and/or
experience required for the position.
Training.
Page 15 of 105
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AUTHORITY:
INTER-RELATIONSHIP:
The Technical Director Reports to the COO.
TRAINING & EXPERIENCE:
PROC 5.1.5
PROC 5.6
PROC 8.2.2
PROC 7.5
PROC 5.5.3
MANAGEMENT RESPONSIBILITY
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AUTHORITY:
INTER-RELATIONSHIP:
The Plant Manager reports to the Technical Director.
TRAINING AND EXPERIENCE:
MANAGEMENT RESPONSIBILITY
SUBTITLE:
Document No.:
Effective Date:
Compiler:
FRANS BENEKE
Signature:
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Approving Officer:
FARUK ER
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Page 18 of 105
3.
4.
5.
6.
7.
8.
9.
EN197-1
EN196-7
EN 196-1/3
PROC 7.3
PROC 5.1
EN 196-2
W.I. 8.2.4
W.I. 706
PROC 4.2
PROC 7.6
PROC 7.4
TITLE:
MANAGEMENT RESPONSIBILITY
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Document No.:
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Page 19 of 105
MANAGEMENT RESPONSIBILITY
SUBTITLE:
Document No.:
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Page 20 of 105
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
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Signature:
MANAGEMENT RESPONSIBILITY
SUBTITLE:
Document No.:
Effective Date:
Compiler:
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Copy No.
Approving Officer:
FARUK ER
Signature:
INTER-RELATIONSHIP:
The Plant Manager reports to the Chief Operating Officer / Chief Executive Officer.
TRAINING AND EXPERIENCE:
1.
2.
3.
4.
5.
6.
MANAGEMENT RESPONSIBILITY
SUBTITLE:
Document No.:
Effective Date:
Compiler:
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Page 22 of 105
W.I. 8.3
2.
Personnel Management
Ensure the administration of personnel programs, depending on the PROC 6.2
position
ascertaining the training needs.
Help to solve the problems of planning.
Motivate staff and closely monitor the safety of all.
Ensure resources are optimally employed and is efficient and effective.
3.
-
Activities Management
By monitoring all the stages of production and sale of cement.
All the activities, operations, quality, cost and standard of conduct answers
the annual maintenance of units.
Making plans for them to communicate and ensure the
implementation of factory equipment damage control.
Given units to track daily production reports, production activity in the
PROC 5.5.3
preparation of reports.
MANAGEMENT RESPONSIBILITY
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Effective Date:
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FRANS BENEKE
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Page 23 of 105
4.
5.
6.
7.
-
8.
-
Management
Management of units to keep track of inventories of various spare parts and PROC 7.4
supplies to keep track of inventories.
The responsibility of raw materials, auxiliary materials, fuels usage,
inventory and replenishment programs and the program to follow and
ensure
their implementation is controlled.
To keep track of stock levels for the planning of all types of material.
PROC 6.2
Internal and External Communication
Subject to approval by the senior supervisors to attend meetings.
PROC 5.5.3
Senior Staff working and the other department heads in good
PROC 5.5.3
communication
with supervisors.
Quality and Health Occupational Safety Managmenet System
Ensure the fulfilment of the requirements of these systems is connected to
the department in this regard.
The responsibility of employees, according to the procedures and work
instructions to ensure proper operation.
Production Manager of cement mills and packaging units of production
processes.
Work Instructions and procedures to ensure the preparation and
identification of training needs of the staff.
Modernization planning and modification (Continual Improvement)
To closely follow the emerging technology, cost reduction, security building
and is responsible for renovation of the facility over time to produce the
necessary parts and replacement investment expenditure plan for the
project
planning and modernization projects carried out by units.
To contribute to the implementation.
PROC 6.2.2
PROC 6.2
Quality Control
The Chief of Quality Control will determine the control according to the type W.I. 8.2.4
of feeding of raw materials.
MANAGEMENT RESPONSIBILITY
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Document No.:
Effective Date:
Compiler:
FRANS BENEKE
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Approving Officer:
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Page 24 of 105
MANAGEMENT RESPONSIBILITY
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Effective Date:
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Approving Officer:
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3.
4.
Page 25 of 105
5.
6.
7.
8.
9.
Mechanical Division.
Perform supervisory functions and exercise authority at the Division Head
level as established by Management.
Ensure proper administration of approved policies and procedures and
ensuring their adherence within the Division.
Ensure the formulation of, reviews and recommends to the Plant Manager,
Engineering Department, implementation of maintenance plans and
methods covering preventive maintenance of mechanical components of
assigned equipment and machinery. Includes ensuring the efficient repair,
inspection and utilization of manpower and materials, cost and budget
controls, etc.
Receive and review comprehensive and periodic reports on the
performance of the assigned Sections, identifies problem areas and directs
Section Engineers on means and methods of improving their respective
Sections productivity and efficiency. Submits to Manager, Engineering
Department, periodic reports outlining the Divisions performance and
plans.
Design and establish systems for the Division to prepare exception reports
for personnel and for equipment and machinery assigned for maintenance
so that nonstandard performance and failures are identified and corrective
actions and measures are taken whenever necessary.
MANAGEMENT RESPONSIBILITY
SUBTITLE:
Document No.:
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
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11.
12.
AUTHORITY:
1.
2.
Page 26 of 105
the Company.
INTER-RELATIONSHIP:
The Chief Engineer reports to the Plant Manager.
TRAINING AND EXPERIENCE:
1.
2.
3.
4.
5.
6.
MANAGEMENT RESPONSIBILITY
SUBTITLE:
Document No.:
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
Page 27 of 105
7.
8.
9.
AUTHORITY:
INTER-RELATIONSHIP:
TRAINING & EXPERIENCE:
MANAGEMENT RESPONSIBILITY
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Document No.:
Effective Date:
Compiler:
FRANS BENEKE
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Approving Officer:
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Page 28 of 105
AUTHORITY:
W.I. 4.1
INTER-RELATIONSHIP:
The Mechanical Maintenance Technician reports to the Plant Manager.
TRAINING & EXPERIENCE:
MANAGEMENT RESPONSIBILITY
SUBTITLE:
Document No.:
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
AUTHORITY:
Report Non-Conforming situations to direct Supervisor.
INTER-RELATIONSHIP:
Report to the Quality Control Chief.
TRAINING & EXPERIENCE:
Page 29 of 105
MANAGEMENT RESPONSIBILITY
SUBTITLE:
Document No.:
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
Page 30 of 105
16.
17.
MANAGEMENT RESPONSIBILITY
SUBTITLE:
Document No.:
Effective Date:
Compiler:
FRANS BENEKE
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Approving Officer:
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Signature:
INTER-RELATIONSHIP:
The Laboratory Technician reports to the Laboratory Manager / Plant Manager.
TRAINING & EXPERIENCE:
1.
2.
3.
4.
5.
6.
Unless the applicant can demonstrate that he/she has gained the
necessary competencies through experience, an Associates or Bachelors
Degree with College level chemistry courses preferred.
At least 2 - 5 years experience working in a manufacturing environment.
Previous Industrial laboratory experience preferred.
Experience in a high-pressure environment with high volume turnaround
and a focus on quality.
Basic knowledge of Health and Safety.
Basic communication skills.
Familiar with basic laboratory instrumentation and techniques.
Page 31 of 105
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Document No.:
Effective Date:
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3.
-
Page 32 of 105
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Document No.:
Effective Date:
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5.
-
Quality control:
To implement special procedures when product non-conformity is noticed
such as stopping of shipments for product recall.
AUTHORITY:
INTER-RELATIONSHIP:
The Control Room Operator (Cement) reports to the Assistant Plant Manager.
TRAINING & EXPERIENCE:
Page 33 of 105
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Document No.:
Effective Date:
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Page 34 of 105
First to follow:
The contractor checks the work of loading, stacking and packaging.
Packaging unit works with the contractors and organizes their work and
regular work supervision to ensure consistent output.
Cement, paperbags are purchased from the outside is under control of the
Chief of Quality.
Pallets are strapped to ensure control.
The quality of cement determines in which bags it will be packed.
The type of cement sales to customers determines the production of the
type of cement required.
Paper bag consumption is monitored and logged.
The bas masses are checked and recorded.
The amount of time required for loading is monitored and controlled.
Working productively.
System:
Adjusting the scales if necessary as soon as possible.
Works in accordance with the occupational health and safety measures that
are required.
The use of protective equipment
Ensure good housekeeping.
Completing the Shift Report and sign the book.
3.
-
System:
Occupational Health and Safety operating instructions are applied.
Use of PPE / facilities available in line with factory requirements.
PROC 7.4
TITLE:
MANAGEMENT RESPONSIBILITY
SUBTITLE:
Document No.:
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
Page 35 of 105
MANAGEMENT RESPONSIBILITY
SUBTITLE:
Document No.:
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Page 36 of 105
Copy No.
Approving Officer:
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Signature:
POSITION MECHANIC
SCOPE:
Machine and Plant Maintenance.
RESPONSIBILITY:
1.
2.
3.
4.
5.
6.
7.
Day Shift Manager ensures that the plant is set up to do the work.
Bearings shift checks every 2 hours verifying gear and ring surfaces.
Makes gear checks as well as the levels of grease. The temperature control
the settings, and shift registers used to record.
Head of Shift manages overtime.
Supervisor is informed of faults.
Book shifts according to failures and maintenance records.
A Supervisor may file a request for the supply of materials needed.
Health and safety of employees working under the conditions described in a
safety study is ensured to eliminate deficiencies.
AUTHORITY:
INTER-RELATIONSHIP:
The Mechanic reports to the Mechanical Maintenance Technician.
TRAINING & EXPERIENCE:
MANAGEMENT RESPONSIBILITY
SUBTITLE:
Document No.:
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
Page 37 of 105
AUTHORITY:
Report Non-Conforming situation to direct Supervisor.
INTER-RELATIONSHIP:
Reports to the Mechanical Technician.
TRAINING & EXPERIENCE:
1 Years relative experience.
MANAGEMENT RESPONSIBILITY
SUBTITLE:
Document No.:
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
Page 38 of 105
1.
2.
3.
4.
5.
6.
7.
AUTHORITY:
1.
2.
INTER-RELATIONSHIP:
The General Factory Assistant / Cleaner reports to the Operations Manager.
TRAINING & EXPERIENCE:
1.
Unless the applicant can demonstrate that he/she has gained the
necessary competencies through experience, a basic competency
certificate is required.
2.
At least 2 years experience working.
3.
Experience in a high-pressure environment with high volume turnaround
and a focus on quality.
TO BE CONTINUED ON NEXT PAGE
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Document No.:
Effective Date:
Compiler:
FRANS BENEKE
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Approving Officer:
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Document No.:
Effective Date:
Compiler:
FRANS BENEKE
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Approving Officer:
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Signature:
2.
3.
Page 40 of 105
4.
5.
6.
7.
8.
9.
10.
11.
12.
revenue.
Prepare financial statements on a periodic basis.
Interact with department heads to know their budgetary requirements.
Prepare annual budget and integrate all departments budgetary needs.
Analyse financial reports and identify key elements that support business
growth.
Plan, develop and implement internal audit system to check financial
irregularities.
Coordinate and support accounts receivable staff in preparing and verifying
the correctness of customer balances.
Ensure adherence to federal, state, corporate financial laws and
regulations.
Achieve finance human resources strategies by determining
accountabilities; communicating and enforcing values, policies and
procedures; implementing recruitment, selection, orientation, training,
coaching, counselling, disciplinary and communication programmes;
planning, monitoring, appraising and reviewing job contributions; planning
and reviewing compensation strategies.
Establish finance operational strategies by evaluating trends; establishing
critical measurements; determining production, productivity, quality and
customer-service strategies; designing systems; accumulating resources;
resolving problems and implementing change.
MANAGEMENT RESPONSIBILITY
SUBTITLE:
Document No.:
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
14.
15.
16.
17.
18.
Page 40 of 105
19.
AUTHORITY:
1.
2.
INTER-RELATIONSHIP:
The Chief Financial Officer reports to the Chief Operating Officer / Chief Executive
Officer.
MANAGEMENT RESPONSIBILITY
SUBTITLE:
Document No.:
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
Page 42 of 105
MANAGEMENT RESPONSIBILITY
SUBTITLE:
Document No.:
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
Page 43 of 105
10.
11.
12.
13.
14.
15.
16.
17.
18.
AUTHORITY:
1.
MANAGEMENT RESPONSIBILITY
SUBTITLE:
Document No.:
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
INTER-RELATIONSHIP:
The Finance Manager reports directly to the Chief Financial Officer / Chief
Operating Officer.
TRAINING & EXPERIENCE:
1.
2.
3.
4.
Unless the applicant an demonstrate that he/she has gained the necessary
competencies through experience, a Financial Diploma / Degree in or
equivalent qualification is required.
At least 5 years experience as a Financial Manager.
Experience in a high-pressure environment with high volume turnabout and
a focus on quality.
Excellent knowledge of word processing.
Page 44 of 105
5.
6.
MANAGEMENT RESPONSIBILITY
SUBTITLE:
Document No.:
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
Page 45 of 105
AUTHORITY:
1.
2.
MANAGEMENT RESPONSIBILITY
SUBTITLE:
Document No.:
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
Unless the applicant can demonstrate that he/she has gained the necessary
competencies through experience, a Financial Diploma / Degree in
administration / secretarial studies or equivalent qualification is required.
At least 5 6 years experience as a Senior Accountant.
Experience in a high-pressure environment with high volume turnaround and
a focus on quality.
Excellent knowledge of word processing.
Extensive experience of the MS Office suite and Windows.
Sound knowledge of administration principles, standards and processes.
Page 46 of 105
MANAGEMENT RESPONSIBILITY
SUBTITLE:
Document No.:
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
Page 47 of 105
MANAGEMENT RESPONSIBILITY
SUBTITLE:
Document No.:
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
AUTHORITY:
1.
2.
INTER-RELATIONSHIP:
The Senior Accountant reports to the Financial Manager / Chief Financial Officer.
TRAINING & EXPERIENCE:
1.
2.
3.
4.
5.
6.
Unless the applicant can demonstrate that she has gained the necessary
competencies through experience, a Financial Diploma or Degree is
required.
At least 5 years experience as an Accountant.
Experience in a high-pressure environment with high volume turnaround
and a focus on quality.
Excellent knowledge of word processing.
Extensive experience of the MS Office suite and Windows.
Sound knowledge of administration principles, standards and processes.
Page 48 of 105
MANAGEMENT RESPONSIBILITY
SUBTITLE:
Document No.:
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
AUTHORITY:
1.
Page 49 of 105
MANAGEMENT RESPONSIBILITY
SUBTITLE:
Document No.:
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
Page 50 of 105
INTER-RELATIONSHIP:
The Accountant reports to the Senior Accountant.
TRAINING & EXPERIENCE:
1.
2.
3.
4.
5.
6.
Unless the applicant can demonstrate the he has gained the necessary
competencies through experience, a Diploma or Degree in Financial
Accounting or equivalent qualification is required.
At least 5 years experience as an Accountant / Accountants Assistant.
Experience in a high-pressure environment with high volume turnaround
and a focus on quality.
Excellent knowledge of word processing.
Extensive experience of the MS Office suite and Windows.
Sound knowledge of administration principles, standards and processes.
MANAGEMENT RESPONSIBILITY
SUBTITLE:
Document No.:
Effective Date:
Page 51 of 105
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
POSITION ACCOUNTANT
SCOPE:
To provide financial and administrative support to the Finance Department,
contributing to its overall efficiency and effectiveness.
RESPONSIBILITY:
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
AUTHORITY:
1.
2.
INTER-RELATIONSHIP:
The Accountant reports to the Finance Manager / Chief Finance Officer.
TO BE CONTINUED ON NEXT PAGE
MANAGEMENT RESPONSIBILITY
SUBTITLE:
Document No.:
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Page 52 of 105
Copy No.
Approving Officer:
FARUK ER
Signature:
Unless the applicant can demonstrate that he/she has gained the
necessary competencies through experience, a Financial Diploma or
equivalent qualification is required.
At least 3 4 years experience as an Accountant.
Experience in a high-pressure environment with high volume turnabout and
a focus on quality.
Excellent knowledge of word processing.
Extensive experience of the MS Office suite and Windows.
Sound knowledge of administration principles, standards and processes.
MANAGEMENT RESPONSIBILITY
SUBTITLE:
Document No.:
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
Page 53 of 105
RESPONSIBILITY:
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
AUTHORITY:
1.
2.
MANAGEMENT RESPONSIBILITY
SUBTITLE:
Document No.:
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
Unless the applicant can demonstrate that he/she has gained the
Page 54 of 105
2.
3.
4.
5.
6.
MANAGEMENT RESPONSIBILITY
SUBTITLE:
Document No.:
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
Page 55 of 105
8.
9.
10.
11.
AUTHORITY:
1.
2.
INTER-RELATIONSHIP:
The Bookkeeping Officer reports to the Accountant / Finance Manager.
TO BE CONTINUED ON NEXT PAGE
MANAGEMENT RESPONSIBILITY
SUBTITLE:
Document No.:
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
Unless the applicant can demonstrate that he/she has gained the
necessary competencies through experience, a Financial Diploma or
equivalent qualification is required.
At least 3 4 years experience as a Bookkeeping Officer.
Experience in a high-pressure environment with high volume turnabout and
a focus on quality.
Excellent knowledge of word processing.
Extensive experience of the MS Office suite and Windows.
Sound knowledge of administration principles, standards and processes.
Page 56 of 105
MANAGEMENT RESPONSIBILITY
SUBTITLE:
Document No.:
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
Page 57 of 105
meet KPIs.
AUTHORITY:
1.
2.
INTER-RELATIONSHIP:
The Payroll Officer report to the Finance Manager / Human Resources Manager
TO BE CONTINUED ON NEXT PAGE
MANAGEMENT RESPONSIBILITY
SUBTITLE:
Document No.:
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
Unless the applicant can demonstrate that he/she has gained the
necessary competencies through experience, a Diploma in Administration /
Secretarial studies or equivalent qualification is required.
At least 3 - 4 years experience as an Office Administrator.
Experience in high-pressure environment with high volume turnaround and
a focus on quality.
Excellent knowledge of word processing.
Extensive experience in the MS Office suite and Windows.
Sound knowledge of administration principles, standards and processes.
Page 58 of 105
MANAGEMENT RESPONSIBILITY
SUBTITLE:
Document No.:
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
Page 59 of 105
14.
15.
MANAGEMENT RESPONSIBILITY
SUBTITLE:
Document No.:
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
AUTHORITY:
1.
2.
3.
INTER-RELATIONSHIP:
The Retails Sales Manager reports to the Chief Operating Officer / Chief
Executive Officer.
Page 60 of 105
MANAGEMENT RESPONSIBILITY
SUBTITLE:
Document No.:
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
Unless the applicant can demonstrate that he has gained the necessary
competencies through experience, a Diploma in Marketing or equivalent
qualification is required.
At least 5 years experience as a Sales Manager / Corporate Sales
Manager.
Experience in high-pressure environment with high volume turnaround and
a focus on quality.
Excellent knowledge of word processing.
Extensive experience in the MS Office suite and Windows.
Sound knowledge of administration principles, standards and processes.
Page 61 of 105
MANAGEMENT RESPONSIBILITY
SUBTITLE:
Document No.:
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
Collect and deposit payments from customers in the Cimento and Trading
Nacional Bank account.
Deliver Invoices to customers on daily, weekly and monthly basis.
Writing of daily Reports on collections and deposits.
AUTHORITY:
1.
2.
INTER-RELATIONSHIP:
The Assistant Sales Manager reports to the Sales Manager / Assistant Sales
Manager.
TRAINING & EXPERIENCE:
1.
2.
3.
4.
5.
6.
Unless the applicant can demonstrate that he has gained the necessary
competencies through experience, a Certificate in Administration or
equivalent qualification is required.
At least 2 years experience as a Sales Administrator / Assistant.
Experience in a high-pressure environment with high volume turnaround
and a focus on quality.
Excellent knowledge of work processing.
Extensive experience of the MS Office suite and Windows.
Sound knowledge of administration principles, standards and processes.
Page 62 of 105
MANAGEMENT RESPONSIBILITY
SUBTITLE:
Document No.:
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
Page 63 of 105
MANAGEMENT RESPONSIBILITY
SUBTITLE:
Document No.:
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
INTER-RELATIONSHIP:
The Sales Representative reports to the Sales Manager / Assistant Sales
Managers.
TRAINING & EXPERIENCE:
1.
2.
3.
4.
5.
6.
Unless the applicant can demonstrate that he has gained the necessary
competencies through experience, a Diploma in Sales and Marketing or
equivalent qualification is required.
At least 3 4 years experience as a Sales Representative.
Experience in a high-pressure environment with high volume turnaround
and a focus on quality.
Excellent knowledge of word processing.
Extensive experience of the MS Office suite and Windows.
Sound knowledge of administration principles, standards and processes.
Page 64 of 105
MANAGEMENT RESPONSIBILITY
SUBTITLE:
Document No.:
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
AUTHORITY:
1.
2.
INTER-RELATIONSHIP:
The Sales Coordinator reports to the Sales Distribution / Retail Sales Manager.
TO BE CONTINUED ON NEXT PAGE
Page 65 of 105
TITLE:
MANAGEMENT RESPONSIBILITY
SUBTITLE:
Document No.:
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
Page 66 of 105
Unless the applicant can demonstrate that he/she has gained the
necessary competencies through experience, a Diploma / Certificate in
Sales Administration or equivalent qualification is required.
At least 2 3 years experience as a Sales Coordinator.
Experience in a high-pressure environment with high volume turnaround
and a focus on quality.
Excellent knowledge of word processing.
Extensive experience of the MS Office suite and Windows.
Sound knowledge of administration principles, standards and processes
MANAGEMENT RESPONSIBILITY
SUBTITLE:
Document No.:
Effective Date:
Page 67 of 105
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
Meet with corporate clients and scout for potential prospects regularly.
Develop a marketing plan that would benefit both the client and the
company.
Provide best service quality to customer.
Prepare and present information required to execute sales goals.
Ito interact everyday with Sales Consultant(s) for sales information required
for professional execution of all commitments.
Participate in all weekly sales meetings.
Inform COO of potential opportunities or concerns with customers and
special projects progress.
Provide actionable suggestions for responding to new threats plus
opportunities rising in marketplace.
Assist annual planning process for arising Corporate Initiatives and
Operating Framework.
Suggest strategic business development initiatives and priorities.
Define and evaluate imperative companys new business development
opportunities.
Ensure effective communication.
Comply with all company procedures and policies.
Ensure property compliance and execution of Operational Procedures
Guidelines.
Complete any other reasonable tasks or requests, in order to meet KPIs.
AUTHORITY:
1.
2.
MANAGEMENT RESPONSIBILITY
SUBTITLE:
Document No.:
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Page 68 of 105
Copy No.
Approving Officer:
FARUK ER
Signature:
Unless the applicant can demonstrate that he has gained the necessary
competencies through experience, a Diploma in Marketing or equivalent
qualification is required.
At least 5 years experience as a Sales Manager / Corporate Sales
Manager.
Experience in a high-pressure environment with high volume turnaround
and a focus on quality.
Excellent knowledge of word processing.
Extensive experience of the MS Office suite and Windows.
Sound knowledge of administration principles, standards and processes.
MANAGEMENT RESPONSIBILITY
SUBTITLE:
Document No.:
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
Page 69 of 105
AUTHORITY:
1.
2.
MANAGEMENT RESPONSIBILITY
SUBTITLE:
Document No.:
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
Page 70 of 105
INTER-RELATIONSHIP:
The Corporate Sales Assistant reports to the Corporate Sales Manager.
TRAINING & EXPERIENCE:
1.
2.
3.
4.
5.
6.
Unless the applicant can demonstrate that he/she gained the necessary
competencies through experience, a Diploma in sales and marketing
studies or equivalent qualification is required.
At least 2 3 years experience as a Sales Assistant.
Experience in a high-pressure environment with high volume turnaround
and a focus on quality.
Excellent knowledge of word processing.
Extensive experience of the MS Office suite and Windows.
Sound knowledge of sales administration principles, standards and
processes.
MANAGEMENT RESPONSIBILITY
SUBTITLE:
Document No.:
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
Page 71 of 105
RESPONSIBILITY:
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
AUTHORITY:
1.
2.
MANAGEMENT RESPONSIBILITY
SUBTITLE:
Document No.:
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
Page 72 of 105
1.
2.
3.
4.
5.
6.
Unless the applicant can demonstrate that he/she has gained the
necessary competencies through experience, a Diploma in administration /
customer service studies of equivalent qualification is required.
At least 3 4 years experience as a Customer Relations Officer.
Experience in a high-pressure environment with high volume turnaround
and a focus on quality.
Excellent knowledge of word processing.
Extensive experience of the MS Office suite and Windows.
Sound knowledge of administration principles, customer service, standard
and processes.
MANAGEMENT RESPONSIBILITY
SUBTITLE:
Document No.:
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
Page 73 of 105
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
MANAGEMENT RESPONSIBILITY
SUBTITLE:
Document No.:
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
INTER-RELATIONSHIP:
The Manager Legal Affairs reports to the Chief Operating Officer.
Page 74 of 105
Unless the applicant can demonstrate that he has gained the necessary
competencies through experience, a Diploma in Legal Studies or equivalent
qualification is required.
At least 5 years experience as a Legal Advisor.
Experience in a high-pressure environment with high volume turnaround
and a focus on quality.
Excellent knowledge of word processing.
Extensive experience of the MS Office suite and Windows.
Sound knowledge of administration principles, standards and processes.
Sound knowledge of legislation and laws.
MANAGEMENT RESPONSIBILITY
SUBTITLE:
Document No.:
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
2.
3.
4.
5.
6.
Assist the Head of Legal Affairs making sure all companies, branches and
warehouses have all required legal documents (e.g. operating license,
nominal list, working hours schedule, workers insurance, contracts of
employment, etc.)
Assist the Head of Legal Affairs making sure all companies, branches and
warehouses comply with other legal requirements (e.g. environmental,
health and safety, registrations for social security, tax and labour, etc.)
Assist the Head of Legal Affairs making sure all expats employees have all
required documents to legally work in Mozambique and for the companies.
Assist the Head of Legal Affairs developing and implementing business
rules (company licensing, setting up contracts and implementing it).
Assist the Head of Legal Affairs with union negotiations.
Assist the Head of Legal Affairs drafting agreements with vendors and
others.
Page 75 of 105
7.
8.
9.
10.
11.
12.
AUTHORITY:
1.
INTER-RELATIONSHIP:
TRAINING & EXPERIENCE:
MANAGEMENT RESPONSIBILITY
SUBTITLE:
Document No.:
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
Assist the Head of Legal Affairs drafting and vetting of various documents,
undertakings and authority letters, vendor contracts, etc.
Liaison with relevant Government officers and other authorities if
necessary.
Visit Authorities for documentations, follow up and keeping the record of the
same.
Attend the meetings / conferences as and when required / directed by
superiors.
AUTHORITY:
2.
Page 76 of 105
3.
INTER-RELATIONSHIP:
The Legal Affairs Assistant reports to the Head of Legal Affairs.
TRAINING & EXPERIENCE:
1.
2.
3.
4.
5.
6.
7.
Unless the applicant can demonstrate that he has gained the necessary
competencies through experience, a Diploma in Legal Studies or equivalent
qualification is required.
At least 5 years experience as a Legal Advisor.
Experience in a high-pressure environment with high volume turnaround
and a focus on quality.
Excellent knowledge of word processing.
Extensive experience of the MS Office suite and Windows.
Sound knowledge of administration principles, standards and processes.
Sound knowledge of legislation and laws.
MANAGEMENT RESPONSIBILITY
SUBTITLE:
Document No.:
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
To ensure effective, on time delivery of goods. Manage Fleet and logistics and
offer support to the Production department, contributing to its overall efficiency
and effectiveness.
RESPONSIBILITY:
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
17.
18.
MANAGEMENT RESPONSIBILITY
SUBTITLE:
Document No.:
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
Unless the applicant can demonstrate that he/she gained the necessary
competencies through experience, a Diploma in Logistics / Transportation
studies or equivalent qualification is required.
At least 3 4 years experience as a Logistics Manager.
Experience in a high-pressure environment with high volume turnaround
and a focus on quality.
Excellent knowledge of word processing.
Extensive experience of the MS Office suite and Windows.
Related legislation.
Sound knowledge of administration principles, standards and processes.
MANAGEMENT RESPONSIBILITY
SUBTITLE:
Document No.:
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
MANAGEMENT RESPONSIBILITY
SUBTITLE:
Document No.:
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
INTER-RELATIONSHIP:
The Fleet Manager reports to the Operations Manager.
TRAINING & EXPERIENCE:
1.
2.
3.
4.
5.
6.
Unless the applicant can demonstrate that he has gained the necessary
competencies through experience, a Diploma in Fleet Management or
Business studies or equivalent qualification is required.
At least 5 years experience as a Fleet Manager.
Experience in a high-pressure environment with high volume turnabout and
a focus on quality.
Excellent knowledge of work processing.
Extensive experience of the MS Office suite and Windows.
Sound knowledge of administration principles, standards and processes.
MANAGEMENT RESPONSIBILITY
SUBTITLE:
Document No.:
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
AUTHORITY:
INTER-RELATIONSHIP:
MANAGEMENT RESPONSIBILITY
SUBTITLE:
Document No.:
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
AUTHORITY:
INTER-RELATIONSHIP:
TRAINING & EXPERIENCE:
MANAGEMENT RESPONSIBILITY
SUBTITLE:
Document No.:
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
AUTHORITY:
INTER-RELATIONSHIP:
TRAINING & EXPERIENCE:
MANAGEMENT RESPONSIBILITY
SUBTITLE:
Document No.:
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
POSITION WAREHOUSE
SCOPE:
RESPONSIBILITY:
AUTHORITY:
INTER-RELATIONSHIP:
TRAINING & EXPERIENCE:
MANAGEMENT RESPONSIBILITY
SUBTITLE:
Document No.:
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
POSITION SUPERVISORS
SCOPE:
RESPONSIBILITY:
AUTHORITY:
INTER-RELATIONSHIP:
TRAINING & EXPERIENCE:
MANAGEMENT RESPONSIBILITY
SUBTITLE:
Document No.:
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
MANAGEMENT RESPONSIBILITY
SUBTITLE:
Document No.:
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
ORGANOGRAM
Plant Manager
Electrical Maintenance
Technical
Mechanical Maintenance
Technical
Laboratory Assistant
Mechanics Assistant
MANAGEMENT RESPONSIBILITY
SUBTITLE:
Document No.:
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
FINANCE
MANAGER
CHIEF
ACCOUNTANT
ACCOUNTANTS
BOOKKEEPING
OFFICERS
MANAGEMENT RESPONSIBILITY
SUBTITLE:
Document No.:
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
RETAIL SALES
MANAGER
ASSISTANT
SALES
MANAGER
SALES
REPRESENTATIVES
SALES
COORDINATOR
MANAGEMENT RESPONSIBILITY
SUBTITLE:
Document No.:
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
CORPORATE SALES
MANAGER
ASSISTANT
TITLE:
MANAGEMENT RESPONSIBILITY
SUBTITLE:
Document No.:
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
HUMAN RESOURCES
MANAGER
ASSISTANT
PAYROLL OFFICER
TITLE:
MANAGEMENT RESPONSIBILITY
SUBTITLE:
Document No.:
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
SUPERVISORS
WORKERS
WAREHOUSE
CUSTOMER
RELATIONS
TITLE:
MANAGEMENT RESPONSIBILITY
SUBTITLE:
Document No.:
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
LEGAL AFFAIRS
ASSISTANT
MANAGEMENT RESPONSIBILITY
SUBTITLE:
Document No.:
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
5.1
5.2
5.3
5.4
5.5
5.6
6.1
6.2
6.3
6.4
7.1
7.2
7.3
7.4
7.5
7.6
8.1
8.2
8.3
8.4
8.5
Production
Administration &
Finance
Marketing
Quality
Manage
ment
Raw
Material
Process
1
Process
2
Delivery
Area
(a)
Area (b)
Orders
Sale
Finance
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
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4. Plant Hire
See page 14
MANAGEMENT RESPONSIBILITY
SUBTITLE:
Document No.:
PROC 5.5.2
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
PURPOSE
The purpose of this procedure is to define the limits of authority and
responsibility of the Management Representative in order to comply with the
requirements of the standards.
SCOPE
The scope of this procedure covers the entire organisation where an interface
with the Quality System is applicable.
RESPONSIBILITY
To ensure that the Quality System meets the requirements of the standard.
PROCEDURE
Appointees:
The Group CEO or as delegated to any or all of the following:
His / their responsibilities and authority shall inter-alia, and notwithstanding any
other functions be to:1.
2.
3.
4.
Any of the above is accorded direct access to the Director in matters pertaining
to Quality or the Quality System.
MANAGEMENT RESPONSIBILITY
SUBTITLE:
Document No.:
PROC 5.5.3
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
PURPOSE
The purpose of this procedure is to define how, and between whom internal
communication takes place.
SCOPE
The scope of this procedure covers the entire organisation.
RESPONSIBILITY
It is the responsibility of all staff to ensure that effective communication takes
place in the organisation.
PROCEDURE
This is achieved by:
a
b.
c.
d.
e.
f.
PROC 8.2.2
PROC 5.6
MANAGEMENT RESPONSIBILITY
SUBTITLE:
MANAGEMENT REVIEW
Document No.:
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
PURPOSE
The purpose of this procedure is to ensure that regular Management reviews
are held to determine the effectiveness of the Quality System and that it fulfils
the requirements of the standard.
SCOPE
The scope of this procedure is to define at what intervals Management
Reviews will be held, who will be involved and what information will be
disseminated.
RESPONSIBILITY
RESPONSIBLE PERSONS
The Chief Operating Officer (COO)
The Technical Director
The Manager / Management Representative
The Quality Supervisor
The Consultant
The Sales and Marketing Manager
PROCEDURE
The Management Review will be held at least once a year and the Management
Representative will send notifications at least one week in advance.
By reviewing the documents and data contained in the information (See below)
objectively they will assure that:
o
o
o
o
o
o
The corrective and preventative actions were appropriate and are closed
out.
The system is adequately controlled.
Adequate resources are available and utilised.
The quality objectives will also be reviewed to ensure that they are
suitable and realistic.
the Quality Policy is suitable and effective.
that the quality system is properly implemented, maintained and
understood and concurs with the Quality Policy in order to conclude that the
quality system is suitable and effective.
MANAGEMENT RESPONSIBILITY
SUBTITLE:
MANAGEMENT REVIEW
Document No.:
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
INFORMATION
}
}
}
}
}
}
}
INPUTS AND
OUTPUTS
}
}
}
The Management Review will be conducted in accordance with the agenda and
will be documented in the Management Review Minutes.
The Management Review will cover all the facilities in the company at one time,
as it relates to the items defined on the Agenda.
W.I.5.5.6 (j)
W.I. 5.6
MANAGEMENT RESPONSIBILITY
SUBTITLE:
MANAGEMENT REVIEW
Document No.:
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
PROCEDURE / WORK
INSTRUCTION
RESPONSIBLE
ACTION
Management
Representative
Planning
Management
Representative
E-mail
W.I. 5.6
COO
All Participants
Preparation
Reports / Trend Analysis & Objectives
Statistics
W.I. 5.6 (b + c)
W.I. 8.1 (b) i v + (c)
W.I. 5.5.3 Summary
W.I. 8.4
COO
All Participants
Conduct Management
Review
PROC 5.6
Management
Representative
W.I. 5.6
PROC 4.2.4
Management
Representative
Action Items
W.I. 5.6
Management
Representative &
Quality Committee
Quality Meetings
Non Conformances or
Preventative Actions
W.I. 5.3.3
W.I. 8.3 (b) + (c)
W.I. 8.5.3
All
PROC 5.5.3
PROC 8.3 (b)
PROC 8.5.3
MANAGEMENT RESPONSIBILITY
SUBTITLE:
Document No.:
W.I. 5.6
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
ATTENDANCE LIST
MINUTES OF PREVIOUS MANAGEMENT REVIEW
3.1
3.1.1
3.1.2
Non-Conformances
3.1.3
3.1.4
3.1.5
3.1.6
Statistical Analysis
3.1.7
3.1.8
3.1.9
EFFECTIVENESS PRODUCT
3.2.0
RESOURCES NEEDS
3.2.1
3.2.2
4.
OBJECTIVES
CONCLUSIONS
INPUTS
OUTPUTS
% Achieved
New Target
MANAGEMENT RESPONSIBILITY
SUBTITLE:
Document No.:
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
MANAGEMENT RESPONSIBILITY
SUBTITLE:
Document No.:
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
MANAGEMENT RESPONSIBILITY
SUBTITLE:
Document No.:
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
MANAGEMENT RESPONSIBILITY
SUBTITLE:
Document No.:
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
MANAGEMENT RESPONSIBILITY
SUBTITLE:
Document No.:
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
MANAGEMENT RESPONSIBILITY
SUBTITLE:
Document No.:
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature: