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  • CV - Nguyen Khac Phu

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    Phil
    97 tayangan3 halaman
    This document contains the resume of Nguyen Khac Phu. It lists his contact information, professional skills which include English proficiency, computer skills, ethics, flexibility, results orientation, and creative thinking. It then outlines his work history as a Technical Customer Support Officer and Customer Service Executive, including his responsibilities in those roles. Finally, it provides details of his education and voluntary activities.

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    CV_ Nguyen Khac Phu

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    This document contains the resume of Nguyen Khac Phu. It lists his contact information, professional skills which include English proficiency, computer skills, ethics, flexibility, results orientation, and creative thinking. It then outlines his work history as a Technical Customer Support Officer and Customer Service Executive, including his responsibilities in those roles. Finally, it provides details of his education and voluntary activities.

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    © All Rights Reserved
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    97 tayangan3 halaman

    CV - Nguyen Khac Phu

    Diunggah oleh

    Phil
    This document contains the resume of Nguyen Khac Phu. It lists his contact information, professional skills which include English proficiency, computer skills, ethics, flexibility, results orientation, and creative thinking. It then outlines his work history as a Technical Customer Support Officer and Customer Service Executive, including his responsibilities in those roles. Finally, it provides details of his education and voluntary activities.

    Hak Cipta:

    © All Rights Reserved
    Unduh sebagai PDF, TXT atau baca online dari Scribd
    Tandai sebagai konten tidak pantas
    dari 3

    Nguyen Khac Phu

    +84 1689 495 498


    ngkhacphu@gmail.com

    PROFESSIONAL SKILLS

    Excellent command of English

    Computer competency - is skilled at operating a computer (Excel,


    Word, PowerPoint, etc.)

    Ethics - personal and professional ethics and fosters a diverse and


    respectful workplace.

    Flexibility - ability to adapt to changes while keeping focus on goals

    Results oriented - achieves goals in a timely manner while providing


    excellent client service.

    Creative thinking - ability to look outside the box and develop new
    strategies

    WORK HISTORY
    Technical Customer Support Officer
    Officience Ho Chi Minh City
    09/2014 Present
    RESPONSIBILITIES

    Receive the requests from Customer;

    Interact with customers to provide and process information in response to


    inquiries, concerns, and requests about products and services;

    Gather customers information and determine the issue by evaluating and


    analyzing the symptoms;

    Handle customer complaints, investigate and use appropriate complaint


    resolution.

    Work with other members of the team to meet individual and collective
    goals for high productivity, low customer dissatisfaction rate, low total ticket
    resolution time, and appropriate first response time.

    Translate technical articles, manual guides, documents from English to


    Vietnamese;

    Making the weekly and monthly report to manager.

    Stay current with system information, changes and updates

    Nguyen Khac Phu

    01689 495 498


    ngkhacphu@gmail.com

    Customer Service Executive Online Marketing Assistant


    Alpha Vision Digital Marketing Ho Chi Minh City
    07/2012-07/2014
    RESPONSIBILITIES
    Customer Service Executive

    Day to day customer service via live chat, phone, and email
    Provide help and advice to customers using the companys
    products/services
    Handle customer complaints, investigate and use appropriate complaint
    resolution.
    Constant upgrading of product knowledge on categories under my care.
    Translate manual guide, technical documentation from English to
    Vietnamese and vice versa
    Created team training manual
    Ongoing staff training
    Work closely with colleagues in other department, such as sales, IT on
    updating policies and procedures for client service

    Online Marketing Assistant

    Assist the marketing manager and support the marketing team with
    marketing activities.
    Assist with the production of marketing materials
    Translate the companys profile, marketing materials from Vietnamese to
    English and vice versa
    Launch marketing campaigns (email, Facebook, Google)

    Nguyen Khac Phu

    01689 495 498


    ngkhacphu@gmail.com

    EDUCATION
    University of Social Sciences and Humanities
    2012-2014
    English Linguistics and Literature
    College of Foreign Economic Relations
    2009 -2012
    Bachelors in Business English degree
    Other course
    Economic University
    2012
    International Business Administration

    VOLUNTARY ACTIVITIES
    Volunteer for Peace Vietnam - Ho Chi Minh City
    2011 - 2012
    Help foreign volunteers teaching English for children who are disadvantaged in Ho
    Chi Minh City
    Teach Vietnamese for foreign volunteers
    Take foreign volunteers visiting Ho Chi Minh City
    Take care of disabled children
    Take part in Community development projects

    REFERENCES
    Available upon request

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