Citizen's Charter

WHAT IS THE OBJECTIVE OF THE DRUGS CONTROL DEPARTMENT?

That Drugs Control Department regulates manufacture and sale of drugs, excluding the Ayurvedic and Unani
medicines. The Department also enforces the provisions of Drugs (Price Control) Order 1995 and Drugs & Magic
Remedies (Objectionable Advertisements) Act 1954. For this purpose, the department grants licenses to sellers and
manufacturers of drugs including homoeopathic medicines.
WHERE ARE THE FORMS FOR THE LICENCE(S) AVAILABLE?
Application for grant of licenses can be made on typed paper in prescribed format. However, for convenience of
public, the pre-printed forms are also available in the department at a cost of Rs. 1/- per form. Applicaton Forms can
also be download from website of the department. The Department also issues a check list of documents (free of
cost) to be submitted along with application forms for licenses. The booklet giving details about the different
application forms, fees and other documents to be submitted along with the application for llicenses and entitled
Guidelines for obtaining Licenses Under Drugs and Cosmetics Act and Rules is also available at the mail receipt
counter, and its price is Rs. 10/-.
WHERE ARE FEES TO BE DEPOSITED?
Fee(s) for license(s) is deposited in the State Bank of India, Phase_II, Mayur Vihar, Delhi through Treasury
Challan(GAR-6). Before depositing the fee, the treasury challans are required to be submitted to the office for
making an entry in the office records and also for verification of Head of Account in which fee is to be deposited.
Fee(s) for Grant and renewal of Licences for chemist shops can be deposited only on the counter of Jeevan
Center Delhi at DHS Building F-17, Karkardooma, Delhi - 32.
WHERE ARE THE APPLICATIONS TO BE DEPOSITED?
Prescribed application forms, treasury challan receipt for licence fee along with documents as per checklist are
required to be submitted to the office at the main Receipt Counter and Jeevan Center Delhi at DHS Building F-17,
Karkardooma, Delhi - 32(Only Grant and renewal of Licences for chemist shops).
WHERE CAN YOU GET MORE INFORMATION?
A Duty Officer is available in the office during office hours. Information regarding grant of licences and other general
information can be obtained from him.
TIME FRAME FOR DISPOSAL OF APPLICATION FOR LICENCES :-

Time

Manufacturing
Licences

Time for grant of licences (if the

75 days of receipt of
conditions are satisfied) or for disposal
application
of application.

Sale licences
35 days of receipt
of application.

GRIEVANCE REDRESSAL
If there is any delay, the applicants may contact the following officers: In charge of the Division

For Sales Licences:

Meeting Time

Asstt. Drugs Controller,of the concerned Zone

12:00 Noon to 1.00 P.M.

For Manufacturing:
Asstt. Drugs Controller ,of the concerned Zone

--do--

If not satisfied:
--do-With the above officers.
Drugs Controller, 4th Floor, F-17, Karkardooma,

Delhi-32.
WHERE CAN YOU MAKE COMPLAINT?
Public can make complaint about spurious drugs, sale of habit forming drugs or about any other contravention of the
Drugs & Cosmetics Act and Rules and also about over-charging by the chemists in case of sales of drugs to the Duty
Officer, Drugs Control Department, F-17, Karkardooma, Shahdara, Delhi-32 in writing or in person or on telephone
No. 22393705 during office hours. Any urgent information after office hours can be given to Divisional In charges at
their residential telephones: 011-

25193318.

As a measure of urgent redressal of the grievances of the general public a board is displayed in a prominent place in
the department informing the public that Asstt. Drugs Controller will be available in his office on every Wednesday
between 11.00 to 1.00 PM to attend to any grievances of the general public relating to the Drugs Control
Department.
WHAT IS RIGHT TO INFORMATION?
Delhi Government has introduced Delhi Right to Information Act, 2001. Under this Act Every Citizen of India has
right to get any information about the departments. A person who wants to get the information may contact the
Information Officer at 4th Floor,F-17, Karkardooma, Shahdara, Delhi-32 for further details any may apply on
prescribed proforma with prescribed fees.