JUZEN TOY

Pleasant Hill, CA 925-285-9991 juzen.toy@gmail.com linkedin.com/in/juzentoy

EXPERIENCED PROJECT MANAGER ONLINE BUSINESS SOLUTIONS

Accomplished project and program manager leader with Masters degree in project management and 15 years of experience as
a customer advocate. Matched complex customer requests with corporate goals. Collaborated with teams to develop, scope
and defend in-budget design to development. Built and managed project plans through delivery and integration while
reporting continuously to executive leadership. Team motivation occurred due to trust and respect outside reporting structure.

KEY SKILLS AND ABILITIES

Program & Project Management
Agile Execution (Waterfall & Scrum)
Budgeting & Cost Controls
Team Building & Mentoring

Customer Engagement
Strategic Planning
Change Management
Vendor Management

Cloud Solutions
Risk Management
Quality Control & QA Management
Microsoft Office & Microsoft Project

Lead customer-driven online learning and agile development initiatives to complete projects that meet quality, cost, and
timeline goals. Develop capacity and use talents within cross functional and geographically dispersed teams to maximize return
on investment by implementing and enforcing quality assurance practices, agile methodologies, and cost controls.
Identify and achieve customer success criteria through collaboration with customers, internal teams, and SMEs
Provide clear direction, leadership, and communication necessary to achieve technical, financial, and overall project goals
Identify and implement emerging technologies and methodologies to streamline project management operations
Create strategic plans that balance revenue growth and infrastructure development/improvement
Oversee recruiting, hiring and training; delegate team members to perform both individually and collectively
Evaluate project proposals/requests for suitability, gather requirements, and make budget/timeline recommendations
Create comprehensive project plans, allocate necessary resources, and communicate expectations, timelines, or budgets
Coordinate highly skilled and globalized cross functional project teams through communication and meetings
Monitor adherence to project plans, agile methodologies, and quality standards while identifying and resolving problems
Identify systemic individual/organizational bottlenecks to recommend and implement performance improvements
Ensure operational excellence through lean/agile process practices, attention to detail, and trend analysis

RECENT EMPLOYMENT
Toolwire, Pleasanton, CA
2003-2016
Senior Studio Project Manager (2012-16)
Organized, allocated resources for, prioritized the efforts of, and evaluated the performance of cross functional teams to
develop and deliver online learning software with emphasis on agile development methodologies. Worked in concert with sales
account management, instructional design, video, development, and engineering teams to coordinate efforts and complete
projects.
Oversaw multiple project executions according to scopes of work, identified timelines, processes, and agile methodologies
Coordinated necessary project resources, including staff, equipment, software tools, and external vendor support
Drove Scrum activity, including release planning, story sizing, iteration/demo planning, retrospectives, and stand-ups
Eliminated project blockers and/or escalated issues to those who could eliminate roadblocks ensuring on-time delivery
Provided critical insight by communicating project status to stakeholders and executives
Led adoption of scrum methodology as update to PMO processes
Led mobile platform team to complete minor release features, develop service pack updates, and complete 100+ JIRA
stories
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JUZEN TOY
Developed new PMO administration processes that enhanced visibility of critical path, resource issues, and variances
Managed critical profile game-based learning tools that were adapted for offline environment without sacrificing
functionality
Client Solutions Architect (2010-11)
Supported sales team, gathered requirements, analyzed ROI, and translated requirements into SOWs, to support learning
platform client solutions. Oversaw development throughout entire lifecycle to enforce standards and project scope. Managed
funded customer programs and project execution according to scopes of work, identified timelines, and internal processes.
Developed ROI model for and championed Cyber Security curriculum for publishing client which generated $2M in revenue
Leveraged initial Cyber Security curriculum success to expand offering to higher education clients
Migrated clients to business cloud solution that eliminated infrastructure requirements and enrollment limitations
Developed and executed plan to capture additional demand by increasing Cisco certification concurrent user capacity by
300%
Senior Engineering Project Manager (2003-09)
Managed up to three concurrent enterprise level projects in an agile engineering environment. Led geographically dispersed
teams to carry out projects by creating detailed project plans, allocating necessary resources, supervising agile SDLC activities,
evaluating team performance, and tracking/reporting on milestone, timeline, and budget parameters.
Oversaw successful completion of multiple projects ranging from 2,000 to 10,000 man-hours
Managed IaaS datacenter add, move, and change projects; prepared cables, cabled systems, and prepared systems
Project managed PaaS OnDemand and ILT platform updates required to support features required by virtual lab
environments
Managed SaaS development of virtual lab environments and simulations deployed to OnDemand and ILT platforms
Coordinated client learning management system (LMS) integration efforts
Reduced costs and project risk by evaluating project health and processes to identify inefficiencies and recommend
corrections

PRIOR EXPERIENCE
Global Knowledge Training, Pleasant Hill, CA
2000-2002
Senior Manager - Technical Training Development
Developed, implemented, and managed Enterprise Networking curriculum in collaboration with Product Line business units
and educational Product Managers. Managed 12 instructional designers and developers to create new courses or update
existing courses to fulfill curriculum requirements. Created and distributed weekly reports to executives and senior
management peers.
Nortel Networks, Santa Clara, CA
1991-2000
Senior Manager - Network Management Technical Solutions (1997-2000)
Managed a team of eight geographically dispersed instructors to oversee and optimize delivery of Enterprise Data Network
Management and Switching curriculum across the United States. Worked closely with customers to resolve issues, increase
customer satisfaction, and ensure instructors received no less than 4.2 rating out of possible 5.
Principal Instructor, New Product Training (1995-97)
Developed and presented internal training programs worldwide for network management software and Ethernet switching
products prior to product release. Collaborated with product engineering, release test engineering, and product management
teams to identify knowledge gaps and technical troubleshooting information for inclusion in program material.
Technical Support Engineer - Escalations (1991-95)
Responded to, researched, and resolved third level escalations of network management software issues by recreating customer
network environments and interfacing with product managers or product support engineers to troubleshoot and correct
errors.

JUZEN TOY

EDUCATION
Master of Science in Project Management, University of San Francisco
Bachelor of Science in Computer Science, University of San Francisco

CERTIFICATIONS
Certified Scrum Master (CSM), Scrum Alliance