W

elcome to the Carlong world of quality educational and cultural publications and service.

We publish, market and distribute school books that support Caribbean curricula at the early childhood,
primary and secondary levels. Our carefully crafted texts and books for general reading provide essential
teaching aids and learning support for the student. Parents too, are encouraged to monitor their children's
progress through our curriculum based texts and assessment series.
In addition to developing its own publications under the Carlong imprint, Carlong also provides
exclusive marketing and distribution services in Jamaica for textbooks and supplementary readers
published under the Longman, Ladybird and Penguin imprints of the Pearson Education group - EMA
Division.
Our roots are Jamaican but our reach extends throughout the Eastern Caribbean and to the wider global
community.
For over 20 years Carlong has been developing textbooks based on Caribbean school curricula and
reflecting Caribbean culture and traditions. Carlong's textbooks are widely adopted and recommended
by Ministries of Education and schools across the region. Our secondary titles are well represented on the
Caribbean Examination Council's (CXC) official reading list for various subjects.
The Carlong brand is well known and highly respected in schools, libraries, bookshops and homes across
Jamaica and in other Caribbean Islands. The range of students' texts, activity books, teachers' guides and
general reading books, are distinguished by their careful planning, relevant content, sound pedagogy and
creative appeal.
Carlong is ever conscious of its role as a cultural agency, with a mission to record and transmit Jamaican
and Caribbean culture and traditions. Carlong's books are therefore grounded in the Jamaican and the
wider Caribbean's physical and cultural environment and focused on the children's needs, interests and
experiences.
Carlong cherishes its role in the development of the human resources of the Caribbean region. We respect
the knowledge and creativity of our Caribbean people and are committed to building and expanding the
region's skills bank of book industry expertise.
We are constantly on the lookout for new talent and have helped to hone the skills of a growing cadre of
authors who are Caribbean teachers, educators and creative writers. We recruit, train and commission
copy editors, designers, illustrators, type compositors, reviewers and a host of other industry
professionals.
Carlong cultivates and values the support of all our partners in the education process
Ministries of Education, Teachers, Educators, Students, Librarians, Booksellers, Parents, Authors, Private
Sector Organizations and Development Agencies.

As partners with Ministries of Education in the education of Caribbean children, Carlong undertakes
careful study of regional curricula in various subjects, and keeps up to date with pedagogical research
and practice. We maintain ongoing dialogue with educational officials, curriculum specialists, teachers
and students to ensure that our books meet the requirements of all stakeholders.
In addition to our own publishing programme, Carlong provides exclusive marketing and distribution
services in Jamaica for textbooks and supplementary readers published under the Longman, Ladybird
and Penguin imprints of the Pearson Education Group - EMA Division. The curriculum relevance and
quality of these publications has made them market leaders over many decades.
Carlong is especially committed to supporting the reading habit and literacy development. We believe
that a reading people is an informed, confident, creative and productive people; the kind of people we
want to nurture in Caribbean societies. As partners in the education process we support that vision
through active participation in various reading and literacy initiatives and through the donation of
thousands of books annually to schools, libraries, reading resource centres, community and other
organizations.
As a pioneering indigenous Caribbean publishing company with a strong commitment to national and
regional development, Carlong has given dynamic leadership to the development of the book industry in
the region, through organizations such as: the (BIAJ) Book Industry Association of Jamaica, the Book
Industry Association of Trinidad and Tobago (BIATT), the Caribbean Publishers Network (CAPNET) and
the Jamaican Copyright Licensing Agency (JAMCOPY).
Carlong's role as partners in the education process, is defined by quality publications with curriculum and
cultural relevance; marketed and distributed with care, and quilty service; delivered with pride as good
corporate citizens and industry leaders.

Prices

Prices are subject to change without notice. Jamaican prices are applicable only to orders or purchases
made in Jamaica.
For price information please contact our Customer Service team for local prices and our Export
Development Manager for export prices. Please use our contact details as given on the back cover.

Pro-forma Invoices
Pro-forma invoices are available upon request from Customer Service for local and our Export
Development Manager for export.

Purchases
All purchases are classified as either cash or credit. Credit may be approved after two years of trading
with the company. Carlongs Credit Committee meets in April of each year and establishes the credit
status/limit of each customer, following consultation. For further information contact the Customer
Service Section.

Discounts

All booksellers are eligible for discount as follows:

12 copies no discount

35 copies 20% discount

6 & over copies 30% discount

Institutions such as schools, libraries, private and public sector companies, groups and churches
may be eligible for 20% discount under special conditions.

Inspection Copies

Carlong will provide schools with a review copy of a book, upon request, for possible course adoption.
This request must be sent on the institutions letterhead, and must include the signature, name and
position of the person making the request.

Order Fulfillment

Jamaican Orders
Order Requests: To facilitate timely order fulfillment, orders should be submitted at least 2 days in
advance of required receipt of books.

Pre-packed Orders: We require our local customers to be present at the time of final check-off and to
sign the invoice/s on receipt of the books to avoid claims of order discrepancy after the goods
have been dispatched.

Export Orders
All export enquiries and orders should be sent to our Export Development Manager at our Ruthven Road
office.
Deliveries
For optimum service efficiency and satisfaction, we ask that you check your goods with our dispatcher to
ensure accuracy. Both parties should sign the invoices once the accuracy of the delivery has been
ascertained.

Returns Policy

Books may be returned to Carlongs Distribution Centre, within 90 days from date of invoice. However,
they must satisfy the following criteria before credit can be approved:

All books must be in saleable condition, i.e.,

book/s must not be damaged in any way.

All prices should be removed completely without

defacing the book. No sticker residue or pencil
mark or impression should be left behind.

A copy of the invoice or delivery note on which

the books were originally supplied must be presented with the books being returned.

Both the customer and the warehouse supervisor/

manager must check and agree on the books being
returned.

NB: Orders of 6 copies or less are considered as a firm sale. Once all requirements are met, a credit note
will be generated within two days.

Return of Damaged Books

Books may be returned for replacement once they are found to be faulty. Faults include

books not properly bound

books collated incorrectly

books with missing pages

In the event that we are unable to exchange faulty books because they are out-of-stock, a credit note will
be issued.

Statements
Monthly statements are sent to each credit customer. It is the customers responsibility to reconcile the
statements and direct any ensuing enquires to the Customer Service Supervisor/Representative or the
Export Development Manager for the overseas market.
Your statement is broken down as follows:

Current
All invoices within the given month, not yet due

31 60 days

Invoices over the 30-days period and now past due

61 90 days

All invoices are overdue

over 90 days

Critical

Payments

When making a payment, please quote the invoice number for which payment is being submitted. Please
note, that payment will be applied to the oldest invoice first if an invoice number is not quoted.

Methods of Payment

Managers Cheque, Cash or Bank Transfers, Debit/Credit Card.

Customers paying via bank transfers should first ascertain the Invoice amount from Carlongs
Customer Service office. The amount should be lodged to Carlong Publishers (Caribbean)
Limited, Account #: 391015279 National Commercial Bank (NCB), Duke Street Branch, Kingston.

Regular lodgements by local customers can be made at any branch of NCB.

Lodgement slips (with the customers name clearly written) should be faxed to Carlongs
Customer Service office after lodgement is made, to provide proof of payment and to ensure that
the customers account with Carlong is credited.

Facilitating Informed Decisions, Improved Sales and Quality Service

Carlong Stock List: Our stock list details the list of books published by Carlong and Pearson
Educational Services which are stocked at our Distribution Centre. Additional copies are
available from our Customer Service office at Newport West.

Carlong New Books: As soon as new titles are published, a complimentary copy is sent to each
book seller for display in their store. A copy is also sent to schools visited prior to publication.

Carlong Book News: This is Carlongs way of keeping you abreast of current news relating to our
books. Please pay special attention to your book news, in order to be well informed about new
publications, new editions and out of print titles. Copies are sent annually along with your credit
letters.

Book Displays (In-Store and/or Special Events): Carlong will initiate and/or upon request, partner
with bookshops, schools, libraries and other partners to stage promotional and sales exhibitions
to support your interest in developing and advancing the education process. You may also view a
display of our titles at our Ruthven Road Marketing Department.

Order fulfillment and Enquiries

Our customer service and marketing teams can be contacted Monday to Thursday 8:30 a.m. to 4:30 p.m.
and Fridays 8:30 a.m. to 4:00 p.m.

lcome to Carlong's world of quality educational and cultural publications.

We publish, market and distribute schoolbooks that support Caribbean curricula at the early
childhood, primary and secondary levels.
Our carefully crafted texts and books for general reading are essential teaching aids and
learning support for the student.

our mission
Committed to the development of quality educational and cultural publications for the
advancement of the people of the Caribbean region and for the dissemination of Caribbean
culture and traditions to the global community.