Lockview High School

Protec 12

NAME:

_____________
Mr.Shreenan

Glossary of Total Quality Management Terms

BPM
Stands for Business Process Management. BPM is a business improvement strategy
based on documenting, analyzing, and redesigning processes for greater performance.
DMAIC
A Six Sigma quality improvement strategy described by five phases: Define, Measure,
Analyze, Improve, and Control. See also DMADV.

DMADV
A Six Sigma strategy divided into five phases: Define, Measure, Analyze, Design, and
Verify. See also DMAIC.

ERP
Stands for Enterprise Resource Planning. ERP refers to software packages that attempt to
consolidate all the information flowing through the company from finance to human
resources. ERP allows companies to standardize their data, streamline their analysis
process, and manage long-term business planning with greater ease.
IDEF
Stands for ICAM Definition Method or Integration Definition Method. IDEF is a
modeling methodology developed by the U.S. Air Force to help programmers design
complicated software systems. IDEF can be divided into five separate modeling methods:
1.IDEF0 (Function Modeling)
2.IDEF1X (Data Modeling)
3. IDEF2 (Simulation Model Design)
4. IDEF3 (Process Description Capture)
5. IDEF4 (Object-Oriented Design).

ISO
Series of standards and documented technical specifications used as guidelines to ensure
that products, processes, and services are manufactured consistently. European countries
established the ISO organization as a way to certify the quality control systems of
companies across international boundaries.
JIT
Stands for Just in Time. Just in time is the cornerstone philosophy of Lean Manufacturing
and MRP.
Using the just-in-time philosophy, raw materials arrive no earlier than they are required to
reduce costs and inefficiencies associated with large inventory.
Kaizen
A Japanese quality improvement philosophy named after the phrase "continuous
improvement." Kaizen aims to create a quality-oriented culture that permeates all levels
of the business from manufacturing to management and aims to improve the organization
in small increments from the ground up.
Kaizen is the father of many quality improvement procedures including: suggestion
systems, automation, small group activities, Kanban, just-in-time, Zero defects, total
productive maintenance, total quality control, and more.
Lean Manufacturing
A quality methodology focused on eliminating all waste from the manufacturing process.
Lean manufacturing aims to cut down on processing times and inventory by reducing
human involvement and by streamlining the supply chain. See also Supply Chain
Management.

MRP
Stands for Material Requirements Planning. MRP aims to increase manufacturing
efficiency by managing the production schedule, reducing inventory, increasing cash
flow, and delivering products in a timely manner. ERP is a technical subset of MRP.

QFD
Stands for Quality Function Deployment. The goal of QFD is to prioritize and translate
customer needs into technical requirements for engineers, and deliver a quality product or
service that aims to satisfy the customer.
Six Sigma
A statistically driven quality management methodology that aims to reduce defects and
variation in a business process. In fact, the goal of any Six Sigma initiative is to reduce to
the number of defects to 3.4 per one million opportunities thereby increasing customer
satisfaction and business profits. Six Sigma was first developed and implemented by
Motorola in the 1980s. In 1996 GE announced it saved $1 Billion by using the Six Sigma
methodology. Now a lot of industry leaders have adopted the Six Sigma methodology as
their quality improvement method of choice.
There are two main strategies that divide the Six Sigma initiative into five distinct phases:
DMAIC and DMADV.
Six Sigma professionals are categorized into a belt system from green to black based on
their level of expertise and responsibility within the quality improvement initiative.
Supply Chain Management
Managing the movement of goods from raw materials to the finished product delivered to
customers. Supply Chain Management aims to reduce operating costs, lead times, and
inventory and increase the speed of delivery, product availability, and customer
satisfaction.
TQM
Stands for Total Quality Management. It is a philosophy that embodies all processes and
systems that aim to improve efficiency and quality throughout the entire organization.
Zero Defects
A practice that aims to reduce defects as a way to directly increase profits. The concept of
zero defects lead to the development of Six Sigma in the 1980s.