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12-0537
Table of Contents
About This Research Report 1
Executive Summary: Employees Are Focused
on Meeting Goals and Using Their Skills at Work2
Survey Results: Employee Job Satisfaction8
Career Development9
Opportunities to Use Skills and Abilities9
Career Advancement Opportunities Within Organization10
Organizations Commitment to Professional Development11
Job-specific Training12
Career Development Opportunities12
Paid Training and Tuition Reimbursement Programs13
Networking13
Employee Relationship with Management 15
Communication Between Employees and Senior Management 15
Relationship with Immediate Supervisor 16
Managements Recognition of Employee Job Performance 16
Autonomy and Independence 17
Compensation and Benefits24
Compensation/pay 24
Benefits 26
Flexibility to Balance Life and Work Issues 28
Work Environment32
Job Security 32
Organizations Financial Stability 33
The Work Itself 33
Feeling Safe in the Work Environment 33
Overall Corporate Culture 34
Relationships with Co-workers 34
Meaningfulness of Job35
Contribution of Work to Organizations Business Goals 36
Variety of Work 36
Organizations Commitment to Corporate Social Responsibility37
Organizations Commitment to a Diverse and Inclusive Workplace 38
Organizations Commitment to a Green Workplace 39
Survey Results: Employee Engagement 40
Engagement Opinions 41
Engagement Behaviors42
Conditions for Engagement43
Conclusions48
About the Research 51
Methodology 51
Notations 51
About the Respondents53
Appendix56
Endnotes 75
Additional SHRM Resources 76
The following report presents the results of the 2012 SHRM Employee Job Satisfaction and Engagement survey of U.S. employees. The objective of this annual
survey is to identify and understand the factors important to overall employee
job satisfaction and engagement. This knowledge helps organizations better
understand and appreciate employee preferences when developing programs
and policies designated to influence job satisfaction and engagement. The survey
examined 35 aspects of employee job satisfaction and 34 aspects of employee
engagement. The job satisfaction and employee engagement aspects are divided
into seven topic areascareer development, relationship with management,
compensation and benefits, work environment, engagement opinions, engagement behaviors, and conditions for engagement.
The overall results, illustrated in figures, are included throughout the report
along with corresponding text. More in-depth analyses are shown in tables
found in the Appendix; these include the following:
A comparison of the level of importance of certain aspects to job satisfaction,
including statistically significant differences.
A comparison of the level of employee satisfaction with certain aspects of job
satisfaction.
An analysis of the top five job satisfaction aspects by demographic variables,
including organization size, employee job tenure, age, race, education and
gender.
An analysis of the top five engagement aspects by demographic variables,
including employee age and gender.
Additional analyses by demographic variables, including employee job tenure,
gender, race and age.
Overall results for every year the survey was conducted to determine if there
have been significant changes in the span of a decade.
Executive Summary
Several internal and external factors can influence employee job satisfaction
and engagement, and these factors may change over time. In the 10 years that
the Society for Human Resource Management (SHRM) has been conducting
its job satisfaction survey, there has been a noticeable fluctuation in employees
overall satisfaction with their jobs. This fluctuation could be attributed to
changes within the workplace as well as economic, demographic and social
trends. According to this study, in 2012 81% of U.S. employees reported overall
satisfaction with their current job, with 38% of employees indicating they were
very satisfied and 43% somewhat satisfied. Employees overall satisfaction
with their jobs is down five percentage points from its peak of 86% in 2009 and
four percentage points above its low in 2002 (77%). Figure 1 illustrates the data
on overall employee job satisfaction from 2002 to 2012.
When it comes to employee engagement at work in 2012, on average, employees were only moderately engaged (3.6, on a scale of 1 to 5, where 1 is highly
disengaged, 3 is moderately engaged and 5 is highly engaged). Employee
engagement levels have not changed in the two years that SHRM has been
collecting this metric.
Figure 1 | Overall Employee Job Satisfaction Over the Years
86%
84%
82%
80%
77%
2002
(n = 604)
77%
2004
(n = 604)
83%
81%
79%
77%
2005
(n = 600)
2006
(n = 604)
2007
(n = 604)
2008
(n = 601)
2009
(n = 602)
2010
(n = 605)
2011
(n = 596)
2012
(n = 600)
Note: Figure represents those employees who answered somewhat satisfied or very satisfied.
Source: 2012 Employee Job Satisfaction and Engagement: A Research Report by SHRM
83% of employees reported that they are determined to accomplish their work
goals and confident they can meet their goals.
79% of employees reported satisfaction with their relationship with their
co-workers.
75% of employees were satisfied with opportunities to use their skills and
abilities at work.
72% of employees were satisfied with how their work contributed to their
organizations business goals.
71% of employees reported that they frequently felt that they were putting all
their effort into their work and that they were satisfied with their relationship
with their immediate supervisor.
2012
(n = 600)
83% (1)
83% (1)
76% (2)
79% (2)
74% (3)
75% (3)
71% (5)
72% (4)
73% (4)
71% (5)
70%
71% (5)
The top five aspects contributing to employee engagement were also analyzed by
employee gender and age. Respondents from the Veterans generation and older
were the only group that placed relationship with their immediate supervisor
as the top factor contributing to their engagement. These data are shown in the
Appendix.
Compensation/pay (60%).
Communication between employees and senior management (57%).
Relationship with immediate supervisor (54%).
For the ranking of other aspects most important to employee job satisfaction,
refer to Figure 2 on page 7 and Table 6 in the Appendix.
Table 2 | Top Five Aspects of Job Satisfaction Most Important to Employees: 2002 to 2012
2002
(n = 604)
2004
(n = 604)
2005
(n = 601)
2006
(n = 605)
2007
(n = 604)
2008
(n = 601)
2009
(n = 601)
2010
(n = 600)
2011
(n = 600)
2012
(n = 600)
47%
44%
51% (5)
44%
50% (4)
55% (4)
56% (3)
62% (2)
63% (1)
Job security
65% (1)
60% (4)
59% (4)
59% (3)
53% (2)
59% (1)
63% (1)
63% (1)
63% (1)
61% (2)
Compensation/pay
59% (4)
63% (2)
61% (2)
67% (1)
59% (1)
53% (3)
57% (3)
53% (5)
54% (4)
60% (3)
62% (3)
54%
50%
48%
51% (4)
50% (4)
51%
47%
53% (5)
57% (4)
49%
49%
46%
47%
48%
47% (5)
52%
48%
55% (3)
54% (5)
Note: A dash () indicates that this question was not asked that year.
Source: 2012 Employee Job Satisfaction and Engagement: A Research Report by SHRM
The top five aspects of employee job satisfaction were also analyzed by several
employee demographics. Opportunities to use skills and abilities were the top
concern among employees, and in most cases, this aspect ranked among the top
two very important aspects of job satisfaction, regardless of employees tenure,
age, gender or organization staff size. Opportunities to use skills and abilities
were the third most important contributor to job satisfaction for respondents
employed at organizations with 500 to 2,499 employees and for employees
with three to five years and 11 or more years of tenure. For nonexempt (hourly)
nonmanagement employees, opportunities to use skills and abilities were ranked
as the fifth most important aspect of job satisfaction. These data are shown in
the Appendix.
understand how their compensation/pay is determined and frequently communicate to employees what their total rewards package includes.
Build a Bridge Between Employees and Senior Management: Employee
engagement and job satisfaction should not be something that HR professionals and their organizations measure once a year. They need to be built into an
organizations day-to-day activities. Employee engagement and job satisfaction
should be the shared responsibility of both employees and the organization.
How can this be achieved? Two of the top five contributors to employee job
satisfaction were relationship with immediate supervisor and communication
between employees and senior management. These two aspects were also
high on employees list of engagement aspects. Clearly, employees value their
relationship with management, and they are looking for ways to make this
relationship more effective, which, in turn, will likely increase employee satisfaction, engagement and productivity. Employers can build a bridge between
employees and senior management by training their line managers regularly
and involving them in strategy meetings and activities. Doing so will enable
line managers to better understand the organizations vision and share it with
their direct reports. These managers can complete the information-sharing
loop by sharing with senior management feedback from the employees. Line
managers who are encouraged to be open to what their employees say and then
push this feedback up are key in ameliorating the communication gap.
63%
61%
Compensation/pay (3)
60%
57%
54%
Benefits (6)
53%
52%
52%
50%
48%
47%
47%
46%
42%
40%
39%
36%
36%
34%
34%
33%
28%
28%
Networking (19)
27%
27%
17%
Note: n = 600. Figure represents those who answered very important. Percentages are based on a scale where 1 = very unimportant and 4 = very important.
Source: 2012 Employee Job Satisfaction and Engagement: A Research Report by SHRM
Career Development
Sixty-three percent of employees rated opportunities to use their skills and abilities at work as the most important contributor to their job satisfaction, displacing job security for the number one spot (see Table 1). This is the highest that
this category has been since 2004, when it was first added to the list of aspects
important to employee job satisfaction. Seventy-five percent of employees were
satisfied (responded somewhat satisfied or very satisfied) with this aspect.
This level of satisfaction placed opportunities to use skills and abilities at work
third on the list of factors contributing to employee engagement.
According to the September 2012 results of SHRM Leading Indicators of
National Employment (LINE),2 there has been an ongoing trend of steady job
growth in both the manufacturing and service sectors. While the economy
continues to recover, albeit slowly, employees may be feeling more secure about
their jobs. This sense of job security may be leading them to look for opportunities within their organizations to demonstrate their skills and abilities to prepare
themselves for career advancement within their organization or elsewhere.
When employees feel that they are using their skills and contributing fully to
the success of their organization, they are more satisfied with their jobs and
more engaged.
This element of job satisfaction appeared to be especially important to employees
with college and post-graduate degrees compared with employees with a high
school diploma (Table 9). This aspect was also a higher priority for employees in
middle management than for nonexempt (hourly) nonmanagement employees.
63%
32%
2%
3%
Very unimportant
Unimportant
Important
Very important
(n = 600)
Source: 2012 Employee Job Satisfaction and Engagement: A Research Report by SHRM
Career advancement
was a higher priority for
employees in middle
management than for those in
nonmanagement positions.
40%
42%
Important
Very important
15%
4%
Very unimportant
Unimportant
(n = 600)
Source: 2012 Employee Job Satisfaction and Engagement: A Research Report by SHRM
Organizations Commitment to
Professional Development
Professional development opportunities (e.g., attending training or conferences,
obtaining certifications) are meant to develop or enhance employees skills
and knowledge so that they can use this information in their current position,
meet their professional and personal goals and build their rsum for future
jobs. Figure 5 depicts the relationship between the organizations commitment
to professional development and employee job satisfaction. While only 36% of
employees rated this aspect as very important to job satisfaction, 54% of employees reported being satisfied with their organizations commitment to professional
development. This aspect of job satisfaction was valued more by employees in
middle-management positions than by nonmanagement hourly employees.
During the current recession, professional development was among programs
affected by budget cuts. Though budgets are still lean, investing in the development of their employees will help organizations fill their mission-critical positions. With the ongoing economic recovery, organizations are reporting difficulty
finding qualified candidates for their open positions, according to the September
2012 SHRM LINE.3 In addition, a December 2011 SHRM survey showed that
23% of organizations believe that they are facing global competition for talent.4
One way organizations can continue to make sure their employees grow and
develop is to take advantage of web-based training, which is more cost-effective
than face-to-face training such as seminars or conferences. Employees can be
trained at their desks without incurring the travel-related cost of professional
development.
Figure 5 | Importance of Organizations Commitment to Professional Development
50%
36%
4%
Very unimportant
10%
Unimportant
Important
Very important
(n = 600)
Source: 2012 Employee Job Satisfaction and Engagement: A Research Report by SHRM
Job-specific Training
Employers may offer job-specific training to provide employees with the relevant
skills to enable them to perform their duties efficiently. Job-specific training is
also necessary to fill a newly hired employees skills gap. The immediate application of skills acquired through such training may boost employee confidence
and productivity. Similar to the organizations commitment to professional
development, 36% of employees viewed job-specific training as very important to
their job satisfaction (see Figure 6) and 57% were satisfied with it. There were no
significant differences among employee demographic variables.
Figure 6 | Importance of Job-specific Training
50%
36%
12%
3%
Very unimportant
Unimportant
Important
Very important
(n = 600)
Source: 2012 Employee Job Satisfaction and Engagement: A Research Report by SHRM
47%
34%
15%
4%
Very unimportant
Unimportant
Important
(n = 600)
Source: 2012 Employee Job Satisfaction and Engagement: A Research Report by SHRM
Very important
43%
28%
21%
8%
Very unimportant
Unimportant
Important
Very important
(n = 600)
Source: 2012 Employee Job Satisfaction and Engagement: A Research Report by SHRM
Networking
Employees viewed networking as one of the least important contributors to their
job satisfaction, as shown in Figure 9. Only 27% of employees said networking
was very important to job satisfaction. However, networking was viewed as
more important in 2012 than in 2004, when it was first added to the list of
job satisfaction aspects. The upward trend of networking could be a result of
improved technology and the use of social networking in the workplace through
sites such as LinkedIn, Facebook and SHRM Connect. HR professionals in a
SHRM study indicated that only 31% of organizations track employee use of
social networking services on company-owned computers or company-owned
handheld devices.6 Networking may not be particularly important to employee
satisfaction, but building alliances can be valuable when looking for job leads
or clients. Through networking, employees can obtain career-related guidance
and benefit from the experiences and perspectives of others. Fifty-three percent
of employees reported their satisfaction with networking as a contributor to job
satisfaction. Employees with some college education placed more importance
on this aspect than did employees with a high school diploma, as did employees
in middle-management position compared with professional and nonexempt
nonmanagement employees (Table 9).
46%
27%
21%
6%
Very unimportant
Unimportant
Important
(n = 600)
Source: 2012 Employee Job Satisfaction and Engagement: A Research Report by SHRM
Very important
57%
38%
2%
4%
Very unimportant
Unimportant
Important
Very important
(n = 600)
Source: 2012 Employee Job Satisfaction and Engagement: A Research Report by SHRM
54%
40%
2%
4%
Very unimportant
Unimportant
Important
Very important
(n = 600)
Source: 2012 Employee Job Satisfaction and Engagement: A Research Report by SHRM
Managements Recognition of
Employee Job Performance
Managements recognition of employee job performance is one of the ways that
organizations use to keep employees satisfied and engaged. According to a 2012
SHRM/Globoforce poll, 76% of employers report that they have an employee rec-
ognition program.7 However, when employees were asked about the importance
of managements recognition of employee job performance, only 50% indicated
that this aspect was very important to their job satisfaction (see Figure 12).
What about employees satisfaction with this aspect? Employees may feel more
committed to their organization if they believe that their efforts are valued.
More than half (57%) of employees reported they were satisfied with managements recognition of employee job performance. Acknowledging and rewarding
employees job performance is important. Equally important are the behaviors
that management rewards, which manifest the norms and culture across the
organization. For example, is management rewarding competition instead of
teamwork? Are managers that retain top performers recognized? Does the
organization reward employees who adhere to organizational values and ethics
over those who do not?
There were some differences in the assessment of this contributor to job satisfaction among employee demographics. Employees who have been with the
organization for two years or less were more likely to connect managements
recognition of employee job performance to their overall job satisfaction compared with more tenured (16 or more years) employees. Middle-management and
nonexempt nonmanagement employees deemed this aspect more important than
did professional nonmanagement employees (Table 9).
50%
40%
2%
Very unimportant
7%
Unimportant
Important
Very important
(n = 600)
Source: 2012 Employee Job Satisfaction and Engagement: A Research Report by SHRM
1%
Very unimportant
47%
48%
Important
Very important
5%
Unimportant
(n = 600)
Source: 2012 Employee Job Satisfaction and Engagement: A Research Report by SHRM
Expert Q&A
Bruce Tulgan, founder, RainmakerThinking, and author of Managing the Generation Mix
There has always been generational diversity in the workplace. But nowadays,
there are three things that are different about generational diversity. Number
one: Due to the growing age bubble on one end and the youth bubble on the
other end, all of the ordinary human capital management issues that track with
life and career stage issues are exaggerated. On the oldest end of the spectrum, the key issues to grapple with are flexible retention, knowledge transfer
and succession planning. The advantage is that there is a tremendous amount
of skill, knowledge, wisdom, institutional memory, relationships and maybe the
last vestiges of the old-fashioned work ethic that organizations can try to mine
for value while the older, more experienced people are still active. The disadvantage, of course, is that all that value is going to retire at some point.
On the youngest end of the spectrum, the primary issues are attraction,
selection, onboarding, up-to-speed training, performance management and
a different kind of retention issue, what we call the development investment
paradox: An employer must develop new, young talent, but the more you
invest in developing them, the more you have to worry that they will sell your
investment in the free market. Overall, the key advantages in the youth bubble
are the energy and perspective of the new, young talent, while the challenge is
recruiting, leveraging and retaining them.
Meanwhile, in the middle of the spectrum, hiding below the radar, is the
under-management problem. So much of the supervisory burden falls on
mid-level leaders, who tend to be in the middle of the generational spectrum,
and for numerous reasons there is an epidemic of under-management coming from mid-level leaders down the chain of command, resulting in a cascade
of problems. The key opportunity for HR leaders is to zero in on the undermanagement problem and help mid-level leaders get back to the basics of
strong, highly engaged management.
Number two: Since the logic of seniority has been on the decline in the
workplace, seniority alone has not been sorting out age difference as a cause of
interpersonal issues among co-workers and between employees and supervisors. It used to be that the older, more experienced people were typically
senior to the younger, less experienced people, and this did a lot of the work
of sorting out age difference as a source of issues. Of course, everyone wants a
custom deal nowadays. Nobody wants to pay their dues and climb the ladder
the old-fashioned way. The advantage is that people of all ages can now work
harder, smarter, faster and better, and try to compete for the special rewards
they want. The challenge is that the younger, less experienced people often
lack context, are in a hurry for responsibility and reward, and are impatiently
resentful of the older, more experienced people in their way. Meanwhile, the
older, more experienced people often resent the young upstarts for not being
willing to pay their dues and wait their turn. This can be particularly challenging
when the younger, less experienced people are in positions of greater authority
than some of the older, more experienced people. (The military has dealt with
this challenge for a long time, with young second lieutenants who outrank older,
much more experienced NCOs. For this reason, I sometimes call this the young
lieutenant problem.)
Number three: Because we are living through the most profound changes
in our economy, society and workplace since the Industrial Revolution, all of
the ordinary advantages and challenges that normally come along with any
diversity issue are intensified and also confused because of the temporal nature
of generational issues. Everybody is dealing with tremendous change and
uncertainty. Globalization and technology are going through historic iterations
multiple times in a decade. Institutions are in a state of constant flux. Information is in a constantly growing tidal wave. Immediacy is accelerating with no end
in sight. And individuals are constantly rediscovering the need for self-reliance.
The oldest, most experienced people feel over and over again like the rug is being pulled out from under them. The youngest, least experienced people have
never known it any other way. Instead of the older folks knowing it all, everything
is always new. The obsolescence curve has become so steep that the learning
curve for all is constant all the time, thus removing many of the advantages of
age and experience. Meanwhile, the old-fashioned basics like poise, judgment
and wisdom remain the kind of knowledge on which the learning curve cannot
be accelerated, and yet many younger, less experienced people simply cannot
be made to appreciate. As a result, it is more important that we address some
of the basic diversity issue components of generational difference: We need to
help folks better understand where people of different generations are coming
from and where they are headed, learn to better appreciate those differences,
and learn to leverage them.
First, the younger the person, the more likely he or she is to rank learning
opportunities and relationships at work higher. The older the person, the
more likely the employee is to rank task choice higher.
Second, the younger the person, the more likely he or she is to want
variable arrangements in some or all of these factors. The older the person,
the more likely the employee is to want fixed arrangements.
Third, the younger the person, the more likely he or she is to want greater
control of these factors tied to performance measures. The older the
person, the more likely the employee is to accept less control of these
factors, but control not tied to performance measures.
On the other end of the spectrum, young adults today are not only
you have to offer the other person. Take personal responsibility for everything
you say and do, hold yourself accountable and never make excuses. Dont take
yourself too seriously, but always take your commitments and responsibilities
seriously. Extend personal vulnerability, but never undermine your own credibility.
Listen carefully. Exhibit respect and kindness. Celebrate the success of others. Be on time, or a little bit early. Dont take long breaks. Dont leave early,
and even stay a little late sometimes. Underpromise and overdeliver. Dont
badmouth others and try not to speak of others unless they are present. Keep
your word. Keep confidences. Dont keep other people waiting. Practice oldfashioned good manners.
Get lots of work done very well, very fast, all day long! Be a problem solver,
not a complainer. Once you get really good at managing yourself, then step
two is to get really good at managing your bosses. That means creating highly
engaged relationships with every single manager with whom you need to work
for any period of time. That means you need to have an ongoing dialogue with
every boss about exactly what that boss needs and expects from you.
What are the concrete actions within your control on which you will be measured and rewarded? You need to know, every step of the way, exactly what you
are supposed to be doing and how you are supposed to be doing it. Then you
need to get regular, honest feedback every step of the way. If you get coursecorrecting feedback, double and triple check to make sure you know exactly
what you are supposed to be doing and exactly how you are supposed to be
doing it. Every time you get course-correcting feedback, you will need to triple
check to make sure you are correcting in the right direction.
To attract the best employees, companies must research the market in their area
as well as their industry to ensure that their total rewards packagesalaries and
benefitsis in line with their talent strategy. Benefits for employees can include a
wide array of perks and other offerings; however, of primary importance to many
employees are health care, paid time off, retirement and family-friendly benefits.
Compensation/Pay
In 2012, six out of 10 employees indicated that compensation was very important
to their overall job satisfaction, putting it only three percentage points below
opportunities to use skills and abilities and only one percentage point below job
security. Compensation, along with job security, has consistently remained on
the list of the top five job satisfaction factors most important to employees.
As the economic climate continues to warm up and hiring rates increase, attractive compensation packages will be one of the strategies organizations competing for talent will use to recruit and retain the best employees. The SHRM LINE
report for September 2012 indicated that in August 2012 fewer manufacturers
increased compensation for new hires compared with August 2011.8 How do
organizations retain the employees who helped them weather the recession?
Organizations might not be financially ready to significantly increase their salary
budget, but the best organizations take the time to find creative ways to reward
and engage their employees.
Compensation was rated as the most important factor by employees with three
to five years of tenure, 16 or more years of tenure and employees in organization
with 500 to 2,499 employees (Table 9). Fifty-eight percent of employees were
satisfied with compensation/pay overall.
When employees were asked if they had received a pay raise (e.g., merit increase,
cost of living increase) within the last 12 months, 50% reported receiving a raise
(Figure 15) and 39% indicated that they received bonus. These numbers are
higher than in 2011, when 45% of employees reported receiving a raise and 35%
indicated that they received a bonus.
60%
38%
0%
2%
Very unimportant
Unimportant
Important
Very important
(n = 590)
Source: 2012 Employee Job Satisfaction and Engagement: A Research Report by SHRM
61%
50%
50%
39%
Yes
Received pay raise (n = 513)
No
Received bonus (n = 473)
Employees were asked to rate the importance of the following four common
components of compensation (see Figure 16 and Table 10).
Being paid competitively with the local market: Fifty-five percent of
employees rated this aspect as very important, and 57% were satisfied with it.
Compared with employees in small organizations (fewer than 100 employees),
employees in large organizations (2,500 to 24,999 employees) were more likely
to indicate that being paid competitively with the local market was important
to their job satisfaction.
Base rate of pay: 52% of employees viewed base rate of pay as very important
to employee job satisfaction. Employees in larger organizations (500 to 2,499
employees) were more likely to connect this factor to their overall job satisfaction compared with employees in small organization (fewer than 100 employees). Similar to being paid competitively, 57% of employees were satisfied with
this aspect.
Opportunities for variable pay (bonuses, commissions, other variable pay,
monetary rewards for ideas or suggestions): Variable pay, or differential
pay, is often not added to the employees base pay and is dependent upon
performance. This allows organizations to better control their labor costs and
tie performance and pay together. One-third of employees (39%) reported that
this aspect was very important to job satisfaction, and 47% reported being
satisfied with it.
55%
52%
Stock options
39%
15%
Note: Figure represents those who answered very important. Percentages are based on a scale where 1 = very unimportant and 4 = very important. Not applicable responses
were excluded.
Source: 2012 Employee Job Satisfaction and Engagement: A Research Report by SHRM
Benefits
Fifty-three percent of employees rated benefits as a very important contributor
to their job satisfaction. In previous surveys, benefits have ranked among the
top two aspects of job satisfaction for employees since 2002 (Tables 2 and 6).
In 2012, for the first time since 2002, benefits slipped to sixth place, placing
it 10 percentage points below opportunities to use skills and abilities and four
percentage points below communication between employees and senior management.
Almost two-thirds (61%) of employees were satisfied with their benefits package26% said they were very satisfied and 35% were somewhat satisfied.
Although benefits were rated as very important by more than half of employees,
only slightly more than one-quarter of employees were very satisfied with their
benefitsa difference of 27%. In a 2012 SHRM study, 73% of HR professionals reported that their organizations employee benefits offerings have been
negatively affected by the recession.9 This has undoubtedly added to the trend of
organizations increasingly shifting the costs of benefits to employees.
The only significant difference in the assessment of the importance of benefits to
overall job satisfaction was based on employee organization staff size. Benefits
were more important to employees in larger organizations (500 or more employees) than to those in smaller organizations (fewer than 100 employees).
Employers use benefits as one of the tools to recruit and retain top talent. HR is
tasked with finding the right mix of employee benefits that satisfy the personal
and financial needs of the current and potential workforce, given existing
business conditions and cost constraints. It is important for organizations to
take into account and anticipate the needs, preferences and makeup of their
workforce, in addition to the organizational strategy, when considering benefits
offerings. Finding a cost-effective and affordable benefits package is particularly
challenging, given the high costs of offering benefits, particularly health care.
53%
41%
1%
Very unimportant
5%
Unimportant
Important
Very important
(n = 565)
Source: 2012 Employee Job Satisfaction and Engagement: A Research Report by SHRM
Benefits for employees can include a wide array of perks and other offerings;
however, of primary importance to many employees are health care, paid time
off, retirement and family-friendly benefits (e.g., domestic partner benefits,
subsidized child care, elder care referral service, scholarships for members of
family). These benefits were further examined to learn about their importance to
employee job satisfaction, and these results are illustrated in Figure 18.
Figure 18 | Very Important Benefits Aspects
63%
55%
40%
Family-friendly benefits
36%
32%
Note: (n = 511 - 559) Figure represents those who answered very important. Percentages are based on a scale where 1 = very unimportant and 4 = very important. Not
applicable responses were excluded.
Source: 2012 Employee Job Satisfaction and Engagement: A Research Report by SHRM
There were differences across employee demographic categories in the importance of these benefits (see Table 10). Health care/medical benefits were valued
more by middle-management employees than by executive employees and by
employees in larger organizations (500 or more employees) than by employees in
smaller organizations (fewer than 100 employees).
When it comes to retirement savings benefits (i.e., defined contribution plans
and defined benefit pension plans), middle-management and nonexempt employees placed greater importance on these benefits than did professional nonmanagement employees, as did more tenured employees (16 or more years) compared
with less tenured employees (2 years or less), Generation X and Baby Boomers
compared with Millennials, and employees in larger organizations (2,500 or
more employees) compared with employees in small organizations (fewer than
100 employees). Black employees placed greater importance on retirement
benefits than did white employees.
43%
46%
11%
1%
Very unimportant
Unimportant
Important
(n = 571)
Source: 2012 Employee Job Satisfaction and Engagement: A Research Report by SHRM
Very important
Expert Q&A
Jeanne Meister, partner, Future Workplace, and co-author of The 2020 Workplace: How Innovative
Companies Attract, Develop & Keep Tomorrows Employees Today (Harper Collins)
Interestingly, managers
underestimated the importance
of flexibility in the workplace.
Future Workplace just completed an online survey in May 2012, titled Multiple
Generations @ Work. The survey probed the expectations and needs of multiple generations of 1,189 employees and 150 managers. The generations that
were included in this online survey were Baby Boomers (born between 1946 and
1964), Generation X (born between 1965 and 1976), Millennials (born between
1977 and 1997) and Generation 2020 (born after 1997).
There were several findings on the range of expectations employees have for
employers. One of the most interesting was this: When knowledge workers
and managers were asked, What makes an attractive employer?, workplace
flexibility ranked the highest and, for employees, trumped competitive compensation and career progression. For all generations of knowledge workers, 35%
cited workplace flexibility as their top priority in vetting prospective employers.
For Millennials, this increased to 39%. Interestingly, managers underestimated
the importance of flexibility in the workplace.
Also of interest, we looked at our research data from the point of view of Millennials and Generation 2020 (this included a sample of nearly 650), and we found a
new set of benefits of interest to the youngest members of the workforce. These
new benefits include 1) the ability to share my ideas in the workplace, 2) the
opportunity to work for an organization whose values match my own, and 3) the
assistance from my employer to build my financial literacy skills and help pay off
student debt.
This last benefit is extremely interesting, as the amount of student debt in the
United States has reached $1 trillion, surpassing credit card debt in this country.
As prices soar, a college degree statistically remains a good lifetime investment,
but it often comes with an unprecedented financial burden. This is a significant
issue, as the recent data shows that nearly one in 10 borrowers of student loans
who started repayment in 2009 defaulted within two years, and this rate is
double that in 2005.
Your book, The 2020 Workplace, discusses the effect that social media
has had on talent management. What are the benefitsand perhaps any
drawbacksthat Twitter, Facebook and other mediums have brought to
the workplace?
The book examined myriad ways companies are using social media inside the
enterprise. First, it is important to note that a small percentage of business leaders are using social media today (micro-blogging, internal social networks and
wikis). According to a survey of 3,500 business leaders conducted by Deloitte,
only 18% believe social business is important to their organization today, but
63% say it will be important to them in the next three years.
There are many ways the early adopters to social business are using social
media inside the enterprise:
Recruiting and outreach. The U.S. State Department, for example, has
more than 295,000 followers on Twitter and is using it to not only recruit new
prospective employees, but also to involve senior-level executives in a series of
outreach discussions. For example, Undersecretary for Public Diplomacy Tara
Sonenshine recently held a Twitter Q&A to answer questions on everything
from exchange programs in Pakistan to who inspires her (answer: her children).
In addition, Secretary of State Senior Advisor for Innovation Alec Ross spoke to
100 European Union public diplomacy professionals in Brussels recently, where
he underscored the importance of social media. One point both executives
emphasized was that social media is a place for listening and discussing, not just
talking.
Employee learning. Procter & Gamble recently deployed a social learning
platform called PULSE to its 130,000-plus employees to connect people to
people, enable learning across geographies and provide a venue for knowledge
sharing. P&G is just one example, and the company joins a range of others that
are using a social learning platform to reimagine and reinvent learning to be
more social, personalized and visual across the enterprise. Other early adopter
companies across a range of industries include Deloitte, McAfee, Telus, Unisys,
Cerner and Neiman Marcus.
When we query participants in our Social Learning Boot Camp on the benefits
and barriers of using social media inside their companies, the benefits noted by
these early adopter companies include knowledge sharing, increased productivity and expertise location (i.e., being able to quickly find experts to solve
immediate problems). Interestingly, the barriers noted included the culture of
the organization, a lack of understanding among senior management and a lack
of training on how to reasonably use social media inside the organization.
In the book, The 2020 Workplace, by the year 2020, Millennials will represent
50% of the workforce, and they will soon outnumber Generation X predecessors, particularly in parts of the world where birth rates are low, such as Japan,
Korea and parts of Western Europe. Millennials are already focused on how they
can learn and develop faster in the workplace. I like to call them the learning
generation, since access to training and development and career progression
are top criteria for staying with an employer. I see five efforts employers can
start to retain top Millennial talent:
1) Workplace flexibility and work/life balance. These are often more important than financial rewards. This generation is personally committed to
learning and development, and this often is their first choice benefit from
employers. So employers need to re-examine their investment in learning
as well as their modes of delivery. After all, Millennials are asking for what all
of us want in the workplace: the opportunity to have flexible schedules and
learn when and where we want to.
2) Immediate performance feedback. The annual performance review will
slowly be replaced by immediate and often web-based tools to deliver realtime feedback and peer reviews. The companies that are early adopters to
this are those with large populations of Millennial workers, such as the professional services firms and technology firms, where feedback on performance
happens each day.
3) Moving up the career ladder faster. Career progression is a top priority
for young professionals, and in our Multiple Generations @ Work survey,
Millennials and members of the Generation 2020 ranked the opportunity for
career progression higher than competitive compensation.
4) Using power of corporate social responsibility (CSR) to retain talent.
Millennials are attracted to employer brands they admire as consumers. A
Cone Communications study of 1,800 Millennials found 88% were looking for
employers with CSR values that matched their own. So if a company has an
extensive CSR program, this needs to be touted in recruiting and reinforced
in daily communication to employees.
5) Life skills training offered by employers. In our Multiple Generations @
Work survey, we found that life skills training was becoming increasingly
important, and employees are viewing this as something employers should
be offering to them. Key topics for life skills include financial literacy, health
and wellness and language training.
Work Environment
Job Security
Job security, which employees rated as the top contributor to job satisfaction
five times since 2002, placed second in 2012. The displacement of job security
by opportunities to use skills and abilities could be an indication that employees
are feeling more optimistic about their jobs. Employees were asked about the
security of their current job (i.e., that they will not be laid off) in light of the U.S.
economy. Similar to 2011, 40% of employees in 2012 indicated that they were
not at all concerned about their job security. Two-thirds of employees also said
they were satisfied with job security in their current job. According to SHRMs
Jobs Outlook Survey (JOS) report for the second quarter of 2012, 35% of organizations plan to increase staff in the second quarter of 2012 and 58% plan to
maintain current staff levels.12
Job security topped the list for nonexempt nonmanagement employees and
workers employed in organizations with staff size of 25,000 or more (for more
detailed data, see Tables 11 through 15 in the Appendix). Job security was more
important to employees with two years of college education than to employees
with a college degree (see Table 9).
61%
36%
1%
2%
Very unimportant
Unimportant
Important
(n = 599)
Source: 2012 Employee Job Satisfaction and Engagement: A Research Report by SHRM
Very important
52%
43%
2%
4%
Very unimportant
Unimportant
Important
Very important
(n = 600)
Source: 2012 Employee Job Satisfaction and Engagement: A Research Report by SHRM
with male workers, as did employees with some college education compared
with employees with post-graduate degrees. Feeling safe in the workplace was
more important for black employees than for white employees, and nonexempt
nonmanagement employees valued this aspect more than professional nonmanagement employees did (Table 9). Employees were generally highly satisfied with
their level of safety in the workplace (77%).
52%
44%
1%
Very unimportant
4%
Unimportant
Important
Very important
(n = 599)
Source: 2012 Employee Job Satisfaction and Engagement: A Research Report by SHRM
43%
3%
Very unimportant
47%
8%
Unimportant
Important
Very important
(n = 598)
Source: 2012 Employee Job Satisfaction and Engagement: A Research Report by SHRM
2%
5%
Very unimportant
Unimportant
46%
47%
Important
Very important
(n = 599)
Source: 2012 Employee Job Satisfaction and Engagement: A Research Report by SHRM
51%
40%
2%
Very unimportant
7%
Unimportant
Important
Very important
(n = 599)
Source: 2012 Employee Job Satisfaction and Engagement: A Research Report by SHRM
Meaningfulness of Job
When asked about the meaningfulness of ones job (the feeling that the job
contributes to society as a whole), 39% of employees believed that this aspect was
very important to overall job satisfaction (see Figure 26). When employees find
their work to be meaningful and fulfilling, they are more likely to be satisfied,
engaged and do their work well. Seventy percent of employees were satisfied with
the meaningfulness of their jobs.
This aspect was deemed more important by college-educated and post-graduate
employees than by employees with a high school diploma. Organizations can
make a concentrated effort to communicate the ways in which the employees
work contributes to the organizations vision and society. This communication
may include corporate social responsibility and sustainability activities the
organization is involved in or is contemplating.
46%
39%
5%
Very unimportant
10%
Unimportant
Important
Very important
(n = 600)
Source: 2012 Employee Job Satisfaction and Engagement: A Research Report by SHRM
56%
34%
2%
Very unimportant
8%
Unimportant
Important
Very important
(n = 600)
Source: 2012 Employee Job Satisfaction and Engagement: A Research Report by SHRM
Variety of Work
As shown in Figure 28, 33% of employees indicated that variety of work was
very important to job satisfaction. Research has shown that employees will be
more satisfied with their jobs and find their work more meaningful when there is
variety in activities and the types of skills they use at work. Similar to the work
itself aspect, this includes providing employees with opportunities to work on
new kinds of assignments that call upon or develop a range of skills and abilities.
More than two-thirds (69%) of employees were satisfied with the variety of their
work.
There were significant differences in employee demographics. Employees in
management-level positions (executives and middle management) placed more
value on this aspect than did professional and nonexempt nonmanagement
36 | 2012 Employee Job Satisfaction and Engagement
employees. This aspect was also more important to female employees than to
male employees (see Table 9).
Figure 28 | Importance of Variety of Work
52%
33%
13%
2%
Very unimportant
Unimportant
Important
Very important
(n = 599)
Source: 2012 Employee Job Satisfaction and Engagement: A Research Report by SHRM
Organizations Commitment to
Corporate Social Responsibility
As shown in Figure 29, 28% of employees rated the organizations commitment to corporate social responsibility (CSR) as very important to their job
satisfaction. An organizations commitment to CSR involves balancing financial
performance with contributions to the quality of life of its employees, the local
community and society at large. A broad range of practices and activities fall
under the umbrella of CSR, such as charitable donations, cause marketing/
branding and partnering with environmentally and diversity-friendly suppliers/
vendors. There has been an increased awareness of CSR and sustainability in
the past few years, leading many organizations to rebrand their products and
services. According to a research report by SHRM, BSR and Aurosoorya, 72% of
organizations reported engaging in sustainable workplace or business practices.15
There were significant differences across employee demographics in their rankings of the importance of an organizations commitment to CSR. Organizations
that practice corporate social responsibility have a stronger appeal for female
employees than for male employees. Employees in executive positions also placed
greater importance on this aspect than professional nonmanagement employees
did, as did black employees compared with whites and employees with some
college education compared with high school graduates (see Table 9). Overall,
51% of employees said they were satisfied with their organizations commitment
to CSR.
Figure 29 | Importance of Organizations Commitment to Corporate Social
Responsibility
50%
28%
16%
6%
Very unimportant
Unimportant
Important
Very important
(n = 599)
Source: 2012 Employee Job Satisfaction and Engagement: A Research Report by SHRM
42%
27%
20%
10%
Very unimportant
Unimportant
Important
Very important
(n = 600)
Source: 2012 Employee Job Satisfaction and Engagement: A Research Report by SHRM
43%
17%
Very unimportant
23%
Unimportant
17%
Important
Very important
(n = 590)
Source: 2012 Employee Job Satisfaction and Engagement: A Research Report by SHRM
Engagement Opinions,
Behaviors and Conditions
In the past several years, organizations have recognized that in order to stay
competitive it is not enough to focus just on the factors important to employee
satisfaction at work, but it is necessary to engage employees. Many studies have
linked employee engagement to employee performance, customer satisfaction,
productivity, absenteeism, turnover and support of the organization.
How does employee engagement differ from job satisfaction? Job satisfaction
refers to how employees feel about their compensation, benefits, work environment, career development and relationship with management. Employee engagement is about employees commitment and connection to their workwhat is
motivating employees to work harder, who is motivating them to work harder
and what conditions are motivating them to work harder. In this research,
employee engagement is divided into three areasthe feel, the look and the
conditions of engagement.
Employees were asked to rate the 35 aspects commonly associated with employee engagement. A five-point scale was used, where 1 represented strongly
disagree or very dissatisfied, 3 represented neither agree nor disagree or
neither satisfied nor dissatisfied and 5 represented strongly agree or very
satisfied. The average level for each engagement aspect will be used as a way
to determine if statistically significant differences exist among employee demographics.
Engagement Opinions:
The Feel of Employee Engagement
Personal engagement is defined by feelings of urgency, focus, enthusiasm and
intensity. It is the energized feeling that an employee has about work. Employees
with high engagement will generally agree or strongly agree with the eight statements in this section (see Table 3).
The findings indicate that many employees in 2012 were feeling the urgency and
intensity in their work. Eighty-three percent of employees agreed (34% strongly
agreed and 49% agreed) that they were determined to accomplish their work
goals and confident that they could meet those goals. Seventy-one percent of
employees said they were frequently putting all their effort into their work, 67%
were highly motivated by their work goals, and 66% were completely focused on
their work projects. More than one-half of employees reported feeling focused
and enthusiastic about their work61% said that they were wrapped up in their
work and were passionate and excited about their job, 54% said they enjoyed vol-
unteering for activities beyond their job requirements, and 51% felt completely
plugged in at work.
There were some differences by employee demographics with respect to the feel
of employee engagement. Middle-management and executive-level employees
were more likely than professional nonmanagement and nonexempt nonmanagement employees to report feelings of urgency, enthusiasm, focus and intensity
at work. Employees with 16 or more years of tenure were more likely than
employees with five or fewer years of tenure to report that they were determined
to accomplish their work goals and confident that they could meet those goals, as
were employees in organizations with 2,500 to 24,999 employees compared with
those employed at organizations with 500 to 2,499 employees.
More tenured employees, those with 16 or more years of tenure, were more likely
than employees that have been with their organizations for two years or less to
report they were wrapped up in their work, as were Hispanic employees compared with whites. Employees with post-graduate education were more likely
than employees with a high school diploma to indicate feeling passionate and
excited about their work. Hispanic employees more often than whites felt that
they were putting all their effort into their work. More female employees than
male employees believed that while at work they were almost always completely
focused on their work projects, as did Baby Boomers compared with Millennials.
These data are shown in Table 20.
Table 3 | Engagement Opinions
Strongly
Disagree
Disagree
Neutral
Agree
Strongly
Agree
Overall
Agreement
1%
3%
13%
45%
38%
83%
1%
8%
20%
42%
29%
71%
2%
9%
22%
39%
28%
67%
1%
11%
21%
41%
25%
66%
4%
12%
24%
35%
26%
61%
5%
10%
24%
34%
27%
61%
6%
12%
29%
36%
18%
54%
3%
17%
29%
32%
19%
51%
Engagement Behaviors:
The Look of Employee Engagement
Engagement in an organization also can be measured by employee behaviors
that have a positive impact on the success of the organization. Organizations
with highly engaged employees will find that employees agree or strongly agree
with the statements in this section (see Table 4).
Employees rated engagement opinions (which are about personal engagement)
higher than engagement behaviors (which are about groups of employees in the
organization). Sixty-one percent of respondents perceived that employees at their
organizations are encouraged to be proactive. The results in Table 4 show that
employees generally feel people in their organizations do not view unexpected
responsibilities as an opportunity to succeed at something new and they generally do not volunteer for new projects.
Black employees were more likely than white employees to report that people
in their work group were always flexible in expanding the scope of their work,
as were executive-level employees compared with nonexempt nonmanagement
employees. More employees with a college degree than employees with a high
school diploma were likely to say that other people in their organizations often
volunteered for new projects. Millennials were more likely than Baby Boomers to report that other people in their organizations often volunteered for
new projects.
Disagree
Neutral
Agree
Strongly
Agree
Overall
Agreement
5%
10%
25%
41%
20%
61%
4%
7%
34%
39%
16%
55%
4%
12%
30%
37%
18%
55%
4%
13%
28%
38%
17%
55%
5%
11%
34%
35%
16%
51%
The people in my work group are always flexible in expanding the scope
of their work
4%
15%
33%
32%
15%
47%
5%
16%
37%
30%
12%
42%
5%
16%
38%
30%
11%
41%
Similar to engagement opinions and behaviors, management-level employees were more satisfied with most of the conditions for engagement than
nonmanagement-level employees (see Table 20). Employees in larger organizations (2,500 to 24,999 employees) valued career development opportunities and
job specific-training more than employees in organizations with 500 to 2,499
employees did.
Employees capacity to
engage at their organization
was low: only slightly more
than 40% of employees
were satisfied with their
career development
opportunities and career
advancement opportunities.
Employees in smaller (fewer than 100 employees) organizations were more likely
than those from larger organizations (500 to 2,499 employees) to feel free to
engage and had reasons to engage. Employees in smaller organizations (fewer
than 100 employees) were also more likely to be satisfied with communication
between employees and senior management, the contribution of their work
to their organizations business goals, managements recognition of their job
performance, autonomy and independence, and opportunities to use skills and
abilities at work compared with employees from larger organizations (500 to
2499 employees).
Employees with post-graduate education were more likely to express satisfaction
with the work itself and autonomy and independence than did their counterparts
with a high school diploma.
More tenured (16 or more years) employees were more gratified with the meaningfulness of their job than were less tenured (10 years or less) employees.
Somewhat
Dissatisfied
Neutral
Somewhat
Satisfied
Very Satisfied
Overall
Satisfaction
79%
3%
4%
15%
36%
43%
4%
7%
14%
39%
36%
75%
3%
4%
21%
38%
34%
72%
6%
8%
15%
32%
39%
71%
4%
7%
18%
33%
37%
70%
Meaningfulness of job
4%
7%
20%
37%
33%
70%
5%
7%
19%
35%
34%
69%
69%
Variety of work
5%
6%
20%
39%
30%
7%
9%
20%
34%
30%
64%
6%
9%
22%
34%
29%
63%
10%
12%
18%
37%
22%
59%
12%
12%
18%
31%
26%
57%
Job-specific training
6%
10%
26%
34%
23%
57%
10%
12%
25%
32%
22%
54%
Networking
6%
10%
31%
30%
23%
53%
7%
9%
31%
30%
21%
51%
9%
16%
27%
29%
19%
48%
13%
16%
26%
28%
18%
46%
Note: Data are sorted by the overall satisfaction column and excludes not applicable responses.
Source: 2012 Employee Job Satisfaction and Engagement: A Research Report by SHRM
Expert Q&A
Ken Matos, senior director of employment research and practice, Families and Work Institute
Thats a bit of a chicken and egg question, and it assumes that job security,
compensation and flexible work options are completely separate things. When
a job is inflexible, employees are confronted with some tough choices that
affect their evaluations of their job security and compensation. Lacking the flexibility to pick up a child from school can reduce net wages if the only alternative
is expensive child care. Similarly, an ill or injured employee who cannot take
time away from work to recover without fear of losing his or her job is likely to
have low job security. For employees in these and similar situations, theres no
real difference between flexibility, job security and compensation, because their
inflexible work arrangements are creating unnecessary costs and threats to their
continued employment.
It is, therefore, not surprising to find that most employees indicate that all three
of these things are important when considering a new job. The results of the
2008 National Study of the Changing Workforce, conducted by the Families and
Work Institute (FWI), show that 87% of employees feel that having the flexibility
I need to manage my work and personal or family life is extremely or very
important in choosing to take a new job. Job security (91%) and being paid well
(89%) were only a little more frequently cited. Furthermore, our data also show
that these factors all are part of an effective workplace, so we should think of
them together.
For employers, flexibility represents a great opportunity to help employees
cut these unnecessary costs and feel secure in their jobs without increasing
wages. The upcoming book by SHRM and FWI, Workflex: The Essential Guide to
Effective and Flexible Workplaces [to be released in the fall of 2012], is filled with
an amazing array of examples, how-to information and tools to help employers
set up and maintain flexible work arrangements that help meet their needs and
the needs of their employees.
schedules and other options to obtain a better fit between work and
home responsibilities. Do mens and womens expectations of flexible
work differ at all, and how so?
There are some general differences in the experience of flexibility for the average man or woman. For example, data from FWIs Elder Care Study: Everyday
Realities and Wishes for Change has shown that while men and women provide
elder care in roughly equal numbers, women are more likely than men to provide care on a regular than an intermittent basis and spend more time overall
providing care. Yet our data also show that men experience more work-family
conflict than women, which is related to the pressures they feel to be breadwinners and involved in family life.
Though these and other differences between men and women exist, they are
still generalities that may have little to no bearing on any specific employee
experience that an HR professional is likely to face. Any employee, man or
woman, can be a primary caregiver, be faced with elder care responsibilities
or desire more time to pursue an advanced education. In addition, employees
have complex lives that may require different types of flexibility at different
times in their lives and careers. Elder care issues are an excellent example of
this phenomenon, as an employee may be more or less engaged in elder care
responsibilities as the elders need for support waxes and wanes.
HR professionals are better served by considering the kinds of work-life challenges all their employees might face and how the organization can contribute
to an effective solution for both the employee and employer rather than
focusing on the gender of the employees. For example, employers should ask
themselves how the organization can support any employee with regular and
intermittent care responsibilities over long and short periods of time. When
the focus is on the nature of the challenge rather than the demographics of
the person having the challenge, the organization can develop more holistic
strategies that work for both men and women.
are doing well financially and have squeezed more work out of existing
staff. At what point does this prove harmful for an employer, and what
are ways to avoid damaging employee morale?
When employees are asked to collaborate with their employers on how to work
through tough times, theres a much greater potential for both to reap real
benefits. Employees will appreciate having the situation and the process by
which management is coming to decisions explained to them, especially if they
have the chance to have input into that process. When employers are both open
and flexible, its possible to establish systems that help employers and employees make the most of tough situations. For example, employees may prefer job
sharing to layoffs if its presented as an opportunity to help themselves, their
co-workers and the organization succeed. When employees have to work extra
hours, flexibility around start, stop and break times, as well as remote work, can
help those employees keep their new demands at work in alignment with their
personal/family lives.
Finally, its important to consider the experience of line managers. They, too,
will be experiencing pressure to help the organization succeed and will have
the difficult task of bridging the interests of employees, management, clients
and customers. Providing them with support and flexibility to address their own
work-life needs will be equally important so that they remain empathetic and
respectful of the employees with whom they work. Even if tough decisions are
needed to keep an organization successful, approaching those decisions openly
with respect for the whole life of each employee (including managers) will keep
morale high and discourage turnover once the economy improves.
Effective and flexible workplaces are composed of six factors that benefit both
the employee and the organization: 1) job challenge and learning, 2) supervisor
task support, 3) job autonomy, 4) climate of respect and trust, 5) economic
security, and 6) work-life fit.
Employees with more effective and flexible workplaces have greater job
engagement, job satisfaction, probability of retention and estimates of overall
health than employees in workplaces with less effective and flexible workplaces.
On the other hand, employees in effective workplaces also report lower general
stress levels and lower frequencies of minor health problems, signs of depression and sleep problems than employees in less effective workplaces. When
employees are healthier and more inclined to remain with their employer, the
employer is likely to have lower health care and turnover costs.
We believe that effective workplaces contribute to employee outcomes by
allowing employees to collaborate with co-workers and supervisors to develop
more efficient ways to get work done that is less taxing on the resources and
health of both the employee and the organization. For example, when employees can safely and comfortably approach supervisors to discuss a change to
workflow, the organization has the opportunity to evolve into a more efficient
system. The new system is better attuned to the needs of both the employees
and the employer and is, therefore, less stressful and more satisfying.
Conclusions
The results of this survey indicate that employees are seeking opportunities to
maximize their skills and abilities, ensure their job security, get better compensation and build relationships with management.
Compensation, as an aspect of job satisfaction, has held the top two positions
for employees four times between 2002 and 2012 (see Table 6), signifying that
for employees, tangible components are still of primary importance. Although
benefits and compensation are often perceived as the most valuable incentive
for employees to stay with their jobs, they are also among the most difficult to
provide. One of the challenges with compensation is that employees often do
not understand how the pay structure works within their organizations. HR
professionals can take steps to better communicate information about the pay
structure, make sure that they adjust to changes in the market and adhere to
their policies in an equitable way. Organizations can highlight the worth of
the total compensation package, including the full suite of benefits available to
employees. This also speaks to the relationship between senior management and
employees. Senior management can reduce possible issues by keeping employees
well-informed and by frequently communicating information throughout the
organization. Organizations can find creative and cost-effective ways of making employees happy and connected to their organization through work-life fit
practices. These can be in the form of flextime, telecommuting and compressed
workweeks, for example. These are low-cost options, and they have been shown
to increase productivity, job satisfaction and employee engagement.
To keep employees happy and engaged, and to hold on to top performers,
employers should make a concentrated effort to solicit feedback on a regular
basis from employees and encourage open lines of communication. In a SHRM
study, 50% of HR professionals indicated that employee survey was one of the
ways their organizations use to gather employee feedback.17 The good news is
that SHRM offers several ways for organizations to evaluate employee engage2012 Employee Job Satisfaction and Engagement | 49
ment and job satisfaction. SHRM offers employee benchmarks by industry and
organization size through its Customized Benchmarking Service and the SHRM
People InSight Survey Service.
Methodology
The sample of employees used in this research was randomly selected from an
outside survey research organizations web-enabled employee panel, which is
based on the American Community Study. In total, 600 individuals completed
the online 2012 Job Satisfaction and Engagement Survey, yielding a response
rate of 83%. The survey was in the field for a period of seven days. All respondents were employed, either full time or part time.
Comparing the sample of 600 employees in 2012 to the 2011 sample showed that
the 2012 sample had more Generation X employees and fewer Baby Boomers.
Notations
Analysis: Throughout this report, conventional statistical methods are used to
determine if observed differences are statistically significant (i.e., there is only a
small likelihood that the differences occurred by chance). When presenting data
from the overall survey results, findings are discussed, in some cases, even if they
are not statistically significant. In some cases, the data are not depicted in corresponding tables or figures even though the results are statistically significant.
Tables: Unless otherwise noted in a specific table, please note that the following
are applicable to data depicted in tables throughout this report.
Data are sorted in descending order by overall column in a table.
Percentages for a question or a response option may not total 100% due to
rounding.
Tables include only response options for which there were significant differences, unless otherwise noted.
Figures: Unless otherwise noted in a specific figure, the following are applicable
to data depicted in figures throughout this report.
Percentages for a question may not total 100% due to rounding.
Generalization of results: As with any research, readers should exercise
caution when generalizing results and take individual circumstances and experiences into consideration when making decisions based on these data.
Number of respondents: The number of respondents (indicated by n in figures
and tables) varies from table to table and figure to figure because some respon2012 Employee Job Satisfaction and Engagement | 51
dents did not answer all of the questions. Individuals may not have responded
to a question on the survey because the question or some of its parts were not
applicable or because the requested data were unavailable. This also accounts for
the varying number of responses within each table or figure.
Confidence level and margin of error: A confidence level and margin of error
give readers some measure of how much they can rely on survey responses to
represent all U.S. employees. Given the level of response to the survey, SHRM
Research is 95% confident that responses given by responding employees can be
applied to all U.S. employees, in general, with a margin of error of approximately
4%. For example, 54% of the responding employees reported that the relationship with immediate supervisor was very important for employees job satisfaction. With a 4% margin of error, the reader can be 95% certain that between
50% and 58% of employees believe that the relationship with immediate supervisor is very important to employee job satisfaction. It is important to know that as
the sample size decreases, the margin of error increases.
Job Tenure
1-99 employees
37%
2 years or less
26%
100-499 employees
14%
3 to 5 years
23%
500-2,499 employees
15%
6 to 10 years
23%
2,500-24,999 employees
20%
11 to 15 years
9%
15%
16 or more years
19%
(n = 597)
(n = 600)
Generation/Age
Gender
21%
Female
52%
32%
Male
48%
43%
(n = 600)
3%
(n = 598)
Education Level
Job Level
No high school
1%
24%
23%
42%
Some college
27%
2-year degree
8%
22%
4-year degree
27%
8%
Post-graduate degree
18%
(n = 599)
(n = 600)
Race
White
75%
Black
9%
Hispanic
8%
Asian
2%
Native American
1%
Mixed
2%
Other
3%
Middle Eastern
0%
(n = 600)
Organization Industry
Professional, scientific and technical services (legal services; accounting, tax preparation, bookkeeping and
payroll services; architectural, engineering and related services; specialized design services; computer systems
design and related services; management, scientific and technical consulting services; scientific research and
development services; advertising, public relations and related services; other professional, scientific and
technical services)
15%
Educational services (elementary and secondary schools; junior colleges; colleges, universities and professional
schools; business schools and computer and management training; technical and trade schools; other schools
and instruction; educational support services)
13%
Health care and social assistance (ambulatory health care services; hospitals; nursing and residential care
facilities; social assistance)
13%
Retail trade (motor vehicle and parts dealers; furniture and home furnishings stores; electronics and appliance
stores; building material and garden equipment and supplies dealers; food and beverage stores; health and
personal care stores; gasoline stations; clothing and clothing accessories stores; sporting goods, hobby, book
and music stores; general merchandise stores; miscellaneous store retailers; nonstore retailers)
13%
Administrative and support and waste management and remediation services (office administrative services;
facilities support services; employment services; business support services; travel arrangement and reservation
services; investigation and security services; services to buildings and dwellings; other support services; waste
management and remediation services)
12%
Manufacturing (food manufacturing; beverage and tobacco product manufacturing; textile mills; textile product
mills; apparel manufacturing; leather and allied product manufacturing; wood product manufacturing; paper
manufacturing; printing and related support activities; petroleum and coal products manufacturing; chemical
manufacturing; plastics and rubber products manufacturing; nonmetallic mineral product manufacturing;
primary metal manufacturing; fabricated metal product manufacturing; machinery manufacturing; computer
and electronic product manufacturing; electrical equipment, appliance and component manufacturing;
transportation equipment manufacturing; furniture and related product manufacturing; miscellaneous
manufacturing)
10%
Information (publishing industries, excluding Internet; motion picture and sound recording industries;
broadcasting, excluding internet; telecommunications; data processing, hosting and related services; other
information services)
9%
Accommodation and food services (accommodation; food services and drinking places)
8%
Construction (construction of buildings; heavy and civil engineering construction; specialty trade contractors)
7%
Finance and insurance (monetary authorities--central bank; credit intermediation and related activities;
securities, commodity contracts and other financial investments and related activities; insurance carriers and
related activities; funds, trusts and other financial vehicles)
6%
Public administration (executive, legislative and other general government support; justice, public order and
safety activities; administration of human resource programs; administration of environmental quality programs;
administration of housing programs, urban planning and community development; administration of economic
programs; space research and technology; national security and international affairs)
6%
Transportation and warehousing (air transportation; rail transportation; water transportation; truck
transportation; transit and ground passenger transportation; pipeline transportation; scenic and sightseeing
transportation; support activities for transportation; postal service; couriers and messengers; warehousing and
storage)
6%
Wholesale trade (merchant wholesalers, durable goods; merchant wholesalers, nondurable goods; wholesale
electronic markets and agents and brokers)
5%
Arts, entertainment and recreation (performing arts, spectator sports and related industries; museums,
historical sites and similar institutions; amusement, gambling and recreation industries)
4%
Religious, grantmaking, civic, professional and similar organizations (religious organizations; grantmaking and
giving services; social advocacy organizations; civic and social organizations; business, professional, labor,
political and similar organizations)
4%
Repair and maintenance (automotive repair and maintenance; electronic and precision equipment repair and
maintenance; commercial and industrial machinery and equipment, excluding automotive and electronic, repair
and maintenance; personal and household goods repair and maintenance)
3%
Agriculture, forestry, fishing and hunting (crop production; animal production; forestry and logging; fishing,
hunting and trapping; support activities for agriculture and forestry)
2%
Personal and laundry services (personal care services; death care services; dry cleaning and laundry services;
other personal services)
2%
Real estate and rental and leasing (real estate; rental and leasing services; lessors of nonfinancial intangible
assets, excluding copyrighted works)
2%
Utilities (electric power generation, transmission and distribution; natural gas distribution; water, sewage and
other systems)
2%
Management of companies and enterprises (offices of bank holding companies; offices of other holding
companies; corporate, subsidiary and regional managing offices)
1%
Mining (oil and gas extraction; mining, excluding oil and gas; support activities for mining)
1%
(n = 597)
Appendix
Table 6 | Comparison of Very Important Aspects of Employee Job Satisfaction: 2002, 2004, 2005, 2006, 2007, 2008, 2009, 2010, 2011 and
2012
2002
(n = 604)
Opportunities to use skills/abilities
2004
(n = 604)
2005
(n = 601)
2006
(n = 605)
2007
(n = 604)
2008
(n = 601)
2009
(n = 601)
2010
(n = 600)
2011
(n = 600)
2012
(n = 600)
63% (1)
47%
44%
51% (5)
44%
50% (4)
55% (4)
56% (3)
62% (2)
Job security
65% (1)
60% (4)
59% (4)
59% (3)
53% (2)
59% (1)
63% (1)
63% (1)
63% (1)
61% (2)
Compensation/pay
59% (4)
63% (2)
61% (2)
67% (1)
59% (1)
53% (3)
57% (3)
53% (5)
54% (4)
60% (3)
62% (3)
54%
50%
48%
51% (4)
50% (4)
51%
47%
53% (5)
57% (4)
49%
49%
46%
47%
48%
47% (5)
52%
48%
55% (3)
54% (5)
64% (2)
68% (1)
63% (1)
65% (2)
59% (1)
57% (2)
60% (2)
60% (2)
53% (5)
53%
54% (4)
55% (3)
52%
50%
46%
35%
46%
41%
47% (5)
50%
54% (4)
53% (5)
52%
49%
47%
45%
47%
49%
44%
52%
48%
49%
50%
46%
42%
41%
44%
44%
41%
47%
46%
52%
48%
36%
62% (3)
55% (5)
54% (4)
50% (5)
53% (3)
54% (5)
51%
48%
47%
40%
43%
39%
40%
36%
40%
45%
41%
46%
47%
62% (3)
57% (5)
60% (3)
59% (3)
52% (3)
44%
46%
46%
38%
46%
Benefits
Organization's financial stability
52% (5)
37%
28%
36%
28%
29%
32%
34%
36%
42%
23%
33%
34%
35%
34%
39%
42%
38%
38%
40%
Meaningfulness of job
29%
38%
37%
42%
37%
45%
45%
38%
35%
39%
34%
31%
35%
31%
33%
30%
33%
36%
36%
34%
34%
28%
36%
27%
27%
35%
34%
33%
36%
35%
33%
37%
32%
34%
39%
36%
33%
34%
51%
40%
34%
42%
35%
30%
29%
31%
33%
34%
Variety of work
37%
45%
40%
34%
35%
34%
35%
32%
33%
33%
31%
28%
28%
28%
31%
32%
29%
26%
24%
28%
Networking**
17%
19%
21%
18%
21%
22%
22%
26%
27%
22%
27%
23%
17%
17%
17%
17%
* Starting in 2004, communication between employees and management was changed to communication between employees and senior management.
**Starting in 2008, networking with others who have similar backgrounds and interests was changed to opportunities to network with others (within or outside the organization) to
help in advancing your career.
Note: Table represents those who answered very important. 2009, 2010 and 2011 percentages are based on a scale where 1 = very unimportant and 4 = very important. Sample
sizes are based on the actual number of respondents by year; however, the percentages shown are based on the actual number of respondents by year who answered the question using
the provided response options. A dash () indicates that this question was not asked. Numbers in parentheses indicate position of aspect in respective column year.
Source: 2012 Employee Job Satisfaction and Engagement: A Research Report by SHRM
Table 7 | Employees Level of Satisfaction with Aspects They Find Most Important to Job Satisfaction
Very Satisfied
Very Important
Difference (Gaps)
Compensation/pay (3)
22%
60%
38%
22%
57%
35%
30%
61%
31%
36%
63%
27%
Benefits
26%
53%
27%
26%
50%
24%
18%
42%
24%
29%
52%
23%
31%
48%
17%
30%
47%
17%
39%
54%
15%
37%
52%
15%
19%
34%
15%
22%
36%
14%
Job-specific training
23%
36%
13%
36%
46%
10%
20%
28%
8%
21%
28%
7%
Meaningfulness of job
33%
39%
6%
42%
47%
5%
Networking
23%
27%
4%
43%
40%
3%
Variety of work
30%
33%
3%
29%
27%
2%
19%
17%
2%
34%
34%
0%
Note: Data are sorted by the differences column. Importance percentages are based on a scale where 1 = very unimportant and 4 = very important. Satisfaction percentages are
based on a scale where 1 = very dissatisfied and 5 = very satisfied and exclude not applicable responses. Numbers in parentheses indicate position of aspect in 2012.
Source: 2012 Employee Job Satisfaction and Engagement: A Research Report by SHRM
Somewhat
Dissatisfied
Neutral
Somewhat
Satisfied
Very
Satisfied
43%
3%
4%
15%
36%
3%
5%
16%
35%
42%
6%
8%
15%
32%
39%
4%
7%
18%
33%
37%
4%
7%
14%
39%
36%
4%
8%
21%
31%
36%
5%
7%
19%
35%
34%
3%
4%
21%
38%
34%
Meaningfulness of job
4%
7%
20%
37%
33%
Variety of work
5%
6%
20%
39%
30%
Job security
7%
10%
17%
36%
30%
7%
9%
20%
34%
30%
6%
9%
22%
34%
29%
3%
7%
32%
29%
29%
Benefits
8%
11%
19%
35%
26%
12%
12%
18%
31%
26%
Networking
6%
10%
31%
30%
23%
Job-specific training
6%
10%
26%
34%
23%
10%
12%
18%
37%
22%
10%
12%
25%
32%
22%
Compensation/pay
12%
13%
18%
36%
22%
7%
9%
31%
30%
21%
13%
13%
27%
27%
20%
9%
16%
27%
29%
19%
4%
9%
44%
25%
19%
13%
16%
26%
28%
18%
Note: n = 481-586. Data are sorted by the very satisfied column and exclude not applicable responses.
Source: 2012 Employee Job Satisfaction and Engagement: A Research Report by SHRM
Overall
Differences
Based on
Gender
Differences
Based on
Tenure
Differences
Based on Age
Differences
Based on
Job level
Differences
Based on
Education
Differences
Based on Race
Differences
Based on
Organization
Staff Size
College (71%),
post-graduate
(71%) > high
school (49%)
Opportunities
to use skills and
abilities (1)
63%
Middle
management
(74%) >
nonexempt
(hourly)
nonmanagement
(55%)
61%
2-year college
(79%) > college
(54%)
Compensation/
pay (3)
60%
Middle
management
(67%), nonexempt
(hourly)
nonmanagement
(59%) >
professional
nonmanagement
(45%)
Middle
management
(66%) >
professional
nonmanagement
(47%), nonexempt
(hourly)
nonmanagement
(48%)
Communication
between employees
and senior
management (4)
Relationship
with immediate
supervisor (5)
Benefits (6)
Organization's
financial stability (7)
Managements
recognition of
employee job
performance (8)
57%
54%
53%
52%
52%
50%
Executive
(71%), middle
management
(58%) >
nonexempt
(hourly)
nonmanagement
(43%)
Post-graduate
(64%) > high
school (41%)
Generation
X (55%), Baby
Boomers (56%) >
Millennials (39%)
Middle
management
(65%) >
professional
nonmanagement
(41%)
Middle
management
(55%), nonexempt
(hourly)
nonmanagement
(55%) >
professional
nonmanagement
(40%)
500 to 2,499
employees (64%),
2,500 to 24,999
employees
(59%), 25,000 or
more employees
(63%) > 1 to 99
employees (41%)
0 to 2 years (56%)
> 16 or more years
(39%)
Autonomy and
independence (9)
48%
Executive
(62%), middle
management
(59%) >
nonexempt
(hourly)
nonmanagement
(38%)
Overall corporate
culture (10)
47%
Table 9 | Comparison of Select Very Important Aspects of Employee Job Satisfaction (continued)
Overall
Differences
Based on
Gender
Differences
Based on
Tenure
Differences
Based on Age
Differences
Based on
Job level
Differences
Based on
Education
Differences
Based on Race
Differences
Based on
Organization
Staff Size
Some college
(56%) > postgraduate (36%)
47%
Nonexempt
(hourly)
nonmanagement
(52%) >
professional
nonmanagement
(37%)
Flexibility to balance
life and work issues
(11)
46%
Some college
(54%) > high
school (36%)
Middle
management
(56%) >
professional
nonmanagement
(36%), nonexempt
(hourly)
nonmanagement
(38%)
Some college
(46%), 2-year
college (48%),
college (52%) >
high school (24%)
Career
advancement
opportunities (12)
42%
Millennials (50%),
Generation X
(51%) > Baby
Boomers (33%)
Relationships with
co-workers (13)
40%
Meaningfulness of
job (14)
39%
College (46%),
post-graduate
(46%) > high
school (26%)
Organization's
commitment
to professional
development (15)
36%
Middle
management
(46%) >
nonexempt
(hourly)
nonmanagement
(32%)
Career
development
opportunities (16)
34%
0 to 2 years (44%)
> 16 or more years
(26%)
Some college
(43%) > high
school (26%)
25,000 or more
employees
(46%) > 1 to 99
employees (28%)
Executive
(46%), middle
management
(41%) >
professional
nonmanagement
(21%)
Contribution of work
to organization's
business goals (16)
34%
33%
Executive
(45%), middle
management
(45%) >
professional
nonmanagement
(24%), nonexempt
(hourly)
nonmanagement
(30%)
Paid training
and tuition
reimbursement
programs (18)
28%
Some college
(35%) > high
school (17%), postgraduate (22%)
500 to 2,499
employees
(38%) > 1 to 99
employees (22%)
Organization's
commitment to
corporate social
responsibility (18)
28%
Executive (42%)
> professional
nonmanagement
(19%)
Some college
(35%) > high
school (18%)
Middle
management
(32%), nonexempt
(hourly)
nonmanagement
(31%) >
professional
nonmanagement
(18%)
Organization's
commitment to a
diverse and inclusive
workplace (19)
27%
Table 9 | Comparison of Select Very Important Aspects of Employee Job Satisfaction (continued)
Overall
Differences
Based on
Gender
Differences
Based on
Tenure
Differences
Based on Age
Differences
Based on
Job level
Differences
Based on
Education
Differences
Based on Race
Differences
Based on
Organization
Staff Size
Some college
(35%) > high
school (17%)
Networking (19)
27%
Middle
management
(39%) >
professional
nonmanagement
(22%), nonexempt
(hourly)
nonmanagement
(23%)
Organization's
commitment to a
green workplace
(20)
17%
Note: A dash () indicates that there were no significant differences in this category.
Source: 2012 Employee Job Satisfaction and Engagement: A Research Report by SHRM
Overall
Differences
Based on
Gender
Differences
Based on
Tenure
Differences
Based on Age
Differences
Based on
Job Level
Differences
Based on Race
Differences
Based on
Organization
Staff Size
500 to 2,499
employees (68%),
2,500 to 24,999
employees
(72%), 25,000 or
more employees
(73%) > 1 to 99
employees (48%)
Differences
Based on
Education
Health care/
medical benefits
Middle
management
(71%) > executives
(47%)
Family-friendly
benefits
Some college
(45%) > high
school (24%)
2,500 to 24,999
employees (41%) >
1 to 99 employees
(22%)
500 to 2,499
employees (66%) >
1 to 99 employees
(46%)
Generation
X (44%), Baby
Boomers (44%) >
Millennials (27%)
Middle
management
(48%), nonexempt
(hourly)
nonmanagement
(44%) >
professional
nonmanagement
(30%)
2,500 to 24,999
employees (47%),
25,000 or more
employees (52%) >
1 to 99 employees
(27%)
Generation
X (38%), Baby
Boomers (43%) >
Millennials (22%)
Middle
management
(43%), nonexempt
(hourly)
nonmanagement
(40%) >
professional
nonmanagement
(27%)
2,500 to 24,999
employees (44%),
25,000 or more
employees (48%) >
1 to 99 employees
(27%)
Defined
contribution plans
Defined benefit
pension plans
16 or more years
(52%) > 0 to 2
years (32%)
16 or more years
(51%) > 0 to 2 years
(32%), 6 to 10 years
(31%)
Stock options
Executives
(49%), middle
management
(48%), nonexempt
(hourly)
nonmanagement
(41%) >
professional
nonmanagement
(26%)
500 to 2,499
employees (61%) >
1 to 99 employees
(43%)
Being paid
competitively with
the local market
2,500 to 24,999
employees (65%) >
1 to 99 employees
(47%)
Note: Dash () indicates that there were no significant differences in this category.
Source: 2012 Employee Job Satisfaction and Engagement: A Research Report by SHRM
Table 11 | Top Five Very Important Aspects of Job Satisfaction by Employee Job Tenure
2 years or less
3 to 5 years
6 to 10 years
11 to 15 years
16 years or more
First
Second
Third
Fourth
Fifth
Compensation/pay, job
security
Managements recognition of
employee job performance
64%
61%
57%
56%
54%
Compensation/pay
Benefits
67%
65%
64%
57%
56%
Benefits
Job security
Compensation/pay
66%
61%
55%
54%
53%
Communication between
employees and senior
management
Compensation/pay,
organization's financial
stability, opportunities to use
skills and abilities
Managements recognition of
employee job performance
Meaningfulness of job
61%
59%
57%
50%
48%
Compensation/pay
Communication between
employees and senior
management
Benefits
Organization's financial
stability, relationship with
immediate supervisor
62%
61%
58%
56%
53%
Note: Table represents those who answered very important. Percentages are based on a scale where 1 = very unimportant and 4 = very important.
Source: 2012 Employee Job Satisfaction and Engagement: A Research Report by SHRM
Table 12 | Top Five Very Important Aspects of Job Satisfaction by Employee Age
First
Millennials
Generation X
Baby Boomers
Veterans
Second
Third
Fourth
Fifth
Compensation/pay, job
security, the work itself
Communication between
employees and senior
management
Career advancement
opportunities
60%
57%
52%
51%
50%
Compensation/pay
Communication between
employees and senior
management
Organization's financial
stability
67%
64%
61%
57%
55%
Organization's financial
stability
Job security
Compensation/pay
Communication between
employees and senior
management
63%
61%
60%
59%
56%
Organization's financial
stability, benefits
Compensation/pay
56%
50%
47%
44%
40%
Note: Table represents those who answered very important. Percentages are based on a scale where 1 = very unimportant and 4 = very important.
Source: 2012 Employee Job Satisfaction and Engagement: A Research Report by SHRM
Table 13 | Top Five Very Important Aspects of Job Satisfaction by Employee Gender
Male
Female
First
Second
Third
Fourth
Fifth
Compensation/pay
Job security
Communication between
employees and senior
management, the work itself
Benefits
62%
60%
57%
53%
51%
Job security
Communication between
employees and senior
management
Compensation/pay
65%
64%
61%
60%
58%
Note: Table represents those who answered very important. Percentages are based on a scale where 1 = very unimportant and 4 = very important.
Source: 2012 Employee Job Satisfaction and Engagement: A Research Report by SHRM
Table 14 | Top Five Very Important Aspects of Job Satisfaction by Employee Job Level
First
Professional nonmanagement
Middle management
Executive management
Second
Third
Fourth
Fifth
Opportunities to use skills/
abilities, managements
recognition of employee
job performance
Job security
Compensation/pay
Communication between
employees and senior
management
Benefits
63%
62%
59%
56%
55%
Compensation/pay
Job security
65%
57%
55%
53%
50%
Relationship with
immediate supervisor
Communication between
employees and senior
management
Compensation/pay
74%
68%
67%
65%
64%
Compensation/pay
60%
Relationship with
immediate supervisor
Communication between
employees and senior
management, autonomy
74%
71%
66%
62%
Note: Table represents those who answered very important. Percentages are based on a scale where 1 = very unimportant and 4 = very important.
Source: 2012 Employee Job Satisfaction and Engagement: A Research Report by SHRM
Table 15 | Top Five Very Important Aspects of Job Satisfaction by Employee Organization Staff Size
1-99 employees
100-499 employees
500-2,499 employees
2,500-24,999 employees
First
Second
Third
Fourth
Fifth
Compensation/pay, job
security
Communication between
employees and senior
management
62%
57%
56%
55%
52%
Communication between
employees and senior
management
Job security
Managements recognition of
employee job performance
67%
58%
57%
56%
54%
Compensation/pay
Organization's financial
stability, feeling safe in the
work environment
Autonomy
65%
64%
58%
52%
49%
Job security
Compensation/pay
Organization's financial
stability
Benefits
66%
63%
61%
60%
59%
Job security
Benefits
Communication between
employees and senior
management
Managements recognition of
employee job performance
68%
66%
63%
62%
60%
Note: Table represents those who answered very important. Percentages are based on a scale where 1 = very unimportant and 4 = very important.
Source: 2012 Employee Job Satisfaction and Engagement: A Research Report by SHRM
Table 16 | Male Employees Level of Satisfaction with Aspects They Find Most Important to Job Satisfaction
Very Satisfied
Very Important
Differences (Gaps)
Compensation/pay
24%
60%
36%
22%
53%
31%
Job security
31%
57%
26%
25%
18%
43%
38%
62%
24%
Benefits
29%
51%
22%
27%
49%
22%
32%
50%
18%
17%
34%
17%
Job-specific training
21%
37%
16%
34%
47%
13%
22%
35%
13%
40%
53%
13%
29%
40%
11%
41%
51%
10%
35%
42%
7%
42%
35%
7%
27%
21%
6%
40%
35%
5%
5%
Networking
22%
27%
18%
14%
4%
Meaningfulness of job
33%
36%
3%
20%
23%
3%
Variety of work
31%
29%
2%
33%
33%
0%
22%
22%
0%
Note: Data are sorted by the differences column. Importance percentages are based on a scale where 1 = very unimportant and 4 = very important. Satisfaction percentages are
based on a scale where 1 = very dissatisfied and 5 = very satisfied and exclude not applicable responses.
Source: 2012 Employee Job Satisfaction and Engagement: A Research Report by SHRM
Table 17 | Female Employees Level of Satisfaction with Aspects They Find Most Important to Job Satisfaction
Very Satisfied
Very Important
Differences (Gaps)
Compensation/pay
21%
60%
39%
23%
61%
38%
Job security
30%
64%
34%
34%
65%
31%
Benefits
24%
54%
30%
26%
26%
52%
27%
53%
26%
17%
40%
23%
30%
52%
22%
28%
48%
20%
36%
56%
20%
35%
51%
16%
20%
35%
15%
43%
58%
15%
22%
37%
15%
20%
34%
14%
37%
49%
12%
21%
33%
12%
Job-specific training
25%
35%
10%
Meaningfulness of job
33%
42%
9%
Variety of work
30%
37%
7%
Networking
23%
27%
4%
31%
33%
2%
34%
34%
0%
20%
20%
0%
44%
44%
0%
Note: Data are sorted by the differences column. Importance percentages are based on a scale where 1 = very unimportant and 4 = very important. Satisfaction percentages are
based on a scale where 1 = very dissatisfied and 5 = very satisfied and exclude not applicable responses.
Source: 2012 Employee Job Satisfaction and Engagement: A Research Report by SHRM
Male
Female
First
Second
Third
Fourth
Fifth
I am determined to accomplish
my work goals and confident I
can meet them
84%
77%
76%
74%
72%
I am determined to accomplish
my work goals and confident I
can meet them
Contribution of work to
organizations business goals
83%
80%
74%
72%
70%
Note: Table represents those who answered strongly agree or agree and very satisfied or somewhat satisfied. Percentages are based on a scale where 1 = strongly disagree
or very dissatisfied and 5 = strongly agree or very satisfied.
Source: 2012 Employee Job Satisfaction and Engagement: A Research Report by SHRM
Second
Third
Fourth
Fifth
Contribution of work to
organization's business goals,
variety of work
Millennials
I am determined to
accomplish my work goals and
confident I can meet them
82%
79%
76%
72%
71%
Generation X
I am determined to
accomplish my work goals and
confident I can meet them
Contribution of work to
organization's business goals,
variety of work, the work itself
80%
77%
76%
75%
71%
I am determined to
accomplish my work goals and
confident I can meet them
Contribution of work to
organization's business goals,
meaningfulness of job
86%
81%
73%
72%
71%
Baby Boomers
Veterans
I am determined to
accomplish my work goals and
confident I can meet them
Autonomy and
independence; while at work,
I'm almost always completely
focused on my work projects
100%
89%
88%
82%
78%
Note: Table represents those who answered strongly agree or agree and very satisfied or somewhat satisfied. Percentages are based on a scale where 1 = strongly disagree
or very dissatisfied and 5 = strongly agree or very satisfied.
Source: 2012 Employee Job Satisfaction and Engagement: A Research Report by SHRM
Overall
Career
advancement
opportunities
3.22
Differences
Based on
Gender
Differences
Based on
Tenure
Differences
Based on Age
Differences
Based on
Job Level
Differences
Based on
Education
Differences
Based on Race
Differences
Based on
Organization
Staff Size
Executive
(4.16) > middle
management
(3.39), professional
nonmanagement
(3.23), nonexempt
(hourly)
nonmanagement
(2.98); middle
management
(3.39) >
nonexempt
(hourly)
nonmanagement
(2.98)
2,500 to 24,999
employees (3.52)
> 500 to 2,499
employees (2.98)
Career
development
opportunities
3.32
Executive (3.82)
> nonexempt
(hourly)
nonmanagement
(3.17)
Job-specific
training
3.58
2,500 to 24,999
employees (3.80)
> 500 to 2,499
employees (3.31)
Executive
(4.22), middle
management
(3.67) >
nonexempt
(hourly)
nonmanagement
(3.29); executive
(4.22) > middle
management
(3.67), professional
nonmanagement
(3.54)
Executive
(4.75), middle
management
(4.13), professional
nonmanagement
(4.12) >
nonexempt
(hourly)
nonmanagement
(3.61); executive
(4.75) > middle
management
(4.13), professional
nonmanagement
employees (4.12)
1 to 99 employees
(4.09) > 500 to
2,499 employees
(3.65)
Executive (4.20)
> middlemanagement
(3.58), professional
nonmanagement
(3.47), nonexempt
(hourly)
nonmanagement
(3.27)
Executive
(4.39) > middle
management
(3.59), professional
nonmanagement
(3.54), nonexempt
(hourly)
nonmanagement
(3.28)
1 to 99 employees
(3.72) > 500 to
2,499 employees
(3.17)
Networking
Opportunities to
use skills/abilities
Organization's
commitment
to professional
development
Communication
between
employees and
senior management
3.53
3.96
3.47
3.50
Overall
Autonomy and
independence
Managements
recognition of
employee job
performance
Relationship
with immediate
supervisor
Meaningfulness
of job
3.80
3.47
3.90
3.89
Differences
Based on
Gender
Differences
Based on
Tenure
16 or more years
(4.22) > 0 to 2
years (3.79), 3 to 5
years (3.79), 6 to 10
years (3.82)
Differences
Based on Race
Differences
Based on
Organization
Staff Size
Post-graduate
(4.07) > high
school (3.56)
1 to 99 employees
(4.08) > 500 to
2,499 employees
(3.43), 25,000 or
more employees
(3.61)
Executive (4.21)
> nonexempt
(hourly)
nonmanagement
(3.26)
1 to 99 employees
(3.64) > 500 to
2,499 employees
(3.08)
Executive (4.37)
> nonexempt
(hourly)
nonmanagement
(3.73)
Executive
(4.42), middle
management
(3.98), professional
nonmanagement
(4.03) >
nonexempt
(hourly)
nonmanagement
(3.35)
Differences
Based on Age
Differences
Based on
Job Level
Differences
Based on
Education
Executive
(4.72), middle
management
(3.99), professional
nonmanagement
(3.90) >
nonexempt
(hourly)
nonmanagement
(3.44); executive
(4.72) > middle
management
(3.99), professional
nonmanagement
(3.90)
Organization's
commitment to
corporate social
responsibility
3.48
Executive (4.03)
> nonexempt
(hourly)
nonmanagement
(3.35)
Organization's
financial stability
3.70
2,500 to 24,999
employees (3.96) >
1 to 99 employees
(3.53)
Executive
employees
(4.51) > middle
management
(3.85), professional
nonmanagement
(3.67), nonexempt
(hourly)
nonmanagement
(3.50); middlemanagement
(3.85) >
nonexempt
(hourly)
nonmanagement
(3.50)
Executive (4.63)
> professional
nonmanagement
(4.18), nonexempt
(hourly)
nonmanagement
(3.97)
Executive
(4.40), middle
management (4.11)
> nonexempt
(hourly)
nonmanagement
(3.36)
1 to 99 employees
(4.08) > 500 to
2,499 employees
(3.65)
Overall corporate
culture
Relationships with
co-workers
Contribution
of work to
organization's
business goals
3.70
4.13
3.95
Overall
Variety of work
I am determined to
accomplish my work
goals and confident
I can meet them
I am highly
motivated by my
work goals
I am often so
wrapped up in my
work that hours go
by like minutes
I feel completely
plugged in at work,
like I'm always on
full power
3.92
3.83
4.16
3.82
3.67
3.46
Differences
Based on
Gender
Differences
Based on
Tenure
16 or more years
(4.39) > 0 to 2
years (4.06), 3 to 5
years (4.07)
16 or more years
(3.92) > 0 to 2
years (3.50)
Differences
Based on Age
Differences
Based on
Job Level
Differences
Based on
Education
Differences
Based on Race
Differences
Based on
Organization
Staff Size
Executive
(4.65), middle
management
(4.12), professional
nonmanagement
(4.13) >
nonexempt
(hourly)
nonmanagement
(3.54); executive
(4.49) > middle
management
(4.65), professional
nonmanagement
(4.13)
Post-graduate
(4.19) > high
school (3.76)
Executive
(4.49), middle
management
(4.02), professional
nonmanagement
(4.02) >
nonexempt
(hourly)
nonmanagement
(3.48); executive
(4.49) > middle
management
(4.02), professional
nonmanagement
(4.02)
Middle
management
(4.39) >
professional
nonmanagement
(4.13); executive
(4.40), middle
management
(4.39) >
nonexempt
(hourly)
nonmanagement
(4.02)
2,500 to 24,999
employees (4.35)
> 500 to 2,499
employees (4.02)
Executive
(4.24), middle
management (4.11)
> nonexempt
(hourly)
nonmanagement
(3.58); executive
(4.24) >
professional
nonmanagement
(3.81)
Executive
(4.22), middle
management
(3.92) >
nonexempt
(hourly)
nonmanagement
(3.47); executive
(4.22) >
professional
nonmanagement
(3.62)
Executive
(3.80), middle
management
(3.67) >
nonexempt
(hourly)
nonmanagement
(3.34)
Overall
I enjoy volunteering
for activities
beyond my job
requirements
While at work,
I'm almost always
completely focused
on my work
projects.
My colleagues
quickly adapt to
challenging or crisis
situations
My work group
never gives up
In my organization,
employees are
encouraged to take
action when they
see a problem or
opportunity
In my work group,
we are constantly
looking out to see
what challenge is
coming next
3.49
3.70
3.89
3.78
3.52
3.57
3.62
3.46
Differences
Based on
Gender
Differences
Based on
Tenure
Differences
Based on Age
Differences
Based on
Job Level
Differences
Based on
Education
Differences
Based on Race
Differences
Based on
Organization
Staff Size
Middle
management
(3.86) >
professional
nonmanagement
(3.52), nonexempt
(hourly)
nonmanagement
(3.27)
Executive
(4.36), middle
management
(4.02), professional
nonmanagement
(3.80) >
nonexempt
(hourly)
nonmanagement
(3.34); executive
(4.36) >
professional
nonmanagement
(3.80)
Post-graduate
(3.92) > high
school (3.49)
Middle
management
(4.10) >
professional
nonmanagement
(3.80), nonexempt
(hourly)
nonmanagement
(3.82)
Baby Boomers
(3.92) > Millennials
(3.52)
Executive (4.14),
nonexempt
(hourly)
nonmanagement
(3.83) >
professional
nonmanagement
(3.56)
Executive (3.92)
> nonexempt
(hourly)
nonmanagement
(3.41)
Executive
(4.00), middle
management
(3.71), professional
nonmanagement
(3.64) >
nonexempt
(hourly)
nonmanagement
(3.36)
Executive
(4.00), middle
management
(3.82), professional
nonmanagement
(3.68) >
nonexempt
(hourly)
nonmanagement
(3.40)
100 to 499
employees (3.80)
> 500 to 2,499
employees (3.34)
Executive
(4.00), middle
management
(3.58), professional
nonmanagement
(3.60) >
nonexempt
(hourly)
nonmanagement
(3.20)
Others in my
organization
view unexpected
responsibilities
as an opportunity
to succeed at
something new
Overall
Differences
Based on
Gender
Differences
Based on
Tenure
Differences
Based on Age
Differences
Based on
Job Level
Differences
Based on
Education
Differences
Based on Race
Differences
Based on
Organization
Staff Size
3.28
Executive (3.72)
> nonexempt
(hourly)
nonmanagement
(3.12)
Professional
nonmanagement
(3.40) >
nonexempt
(hourly)
nonmanagement
(3.08)
Other people in my
organization often
volunteer for new
projects
3.26
Millennials (3.48)
> Baby Boomers
(3.12)
The people in my
work group are
always flexible in
expanding the
scope of their work
3.38
Executive (3.86)
> nonexempt
(hourly)
nonmanagement
(3.21)
Executive (3.90)
> nonexempt
(hourly)
nonmanagement
(3.43)
Employees in my
organization deal
very well with
unpredictable or
changing work
situations
3.50
Note: Averages are based on a scale where 1 = strongly disagree or very dissatisfied and 5 = strongly agree or very satisfied. A dash () indicates that there were no significant
differences in this category.
Source: 2012 Employee Job Satisfaction and Engagement: A Research Report by SHRM
Endnotes
1.
When reviewing the top five list of aspects that are most important to
employees job satisfaction, it is important to remember that in some cases
there may be differences of only a few percentage points, affecting whether
an aspect was rated first or second and so forth.
2.
3.
Ibid.
4.
Society for Human Resource Management. (2011). SHRM poll: The ongoing
impact of the recessionglobal competition and hiring strategies. Retrieved
from www.shrm.org.
5.
6.
7.
8.
9.
10.
Ibid.
11.
Ibid.
12.
13.
14.
Ibid.
15.
16.
17.
Business Leadership
1. The Ongoing Impact of the Recession on Various Industries Series
2. SHRMs Metro Economic Outlook reports
3. SHRM-AARP Strategic Workforce Planning (April 2012)
4. An Examination of How Social Media Is Embedded in Business Strategy and
Operations (January 2012)
5. The Post-Recession Workplace Competitive Strategies for Recovery and
Beyond (November 2010)
6. Challenges Facing Organizations and HR in the Next 10 Years (September
2010)
Compensation
1. SHRM Compensation Data Center
Diversity
1. Employing People With Disabilities Series (May 2012)
2. Workplace Flexibility for Select Populations (April 2012)
3. An Examination of Organizational Commitment to Diversity and Inclusion
(October 2011)
4. Workplace Diversity Practices: How Has Diversity and Inclusion Changed
Over Time? (October 2010)
5. Global Diversity & Inclusion: Perceptions Practices, & Attitudes Survey
Report (June 2009)
6. Religion and Corporate Culture Survey Report (October 2008)
Employee Relations
1. SHRM People InSightAn Employee Job Satisfaction and Engagement
Service
2. Technology and Its Impact on Employees During Nonworking Hours (July
2012)
3. Work/Life Balance Policies (July 2012)
4. Employee Recognition Programs (April 2012)
5. Workplace Bullying (February 2012)
6. Financial Education Initiatives in the Workplace (January 2012)
7. Employee Suggestion Programs (November 2010)
Global HR
1. The Ongoing Impact of the Recession: Global Competition and Hiring
Strategies (November 2011)
2. Global Firms in 2020: The Next Decade of Change for Organizations and
Workers (November 2010)
3. Creating People Advantage 2010: How Companies Can Adapt Their HR
Practices for Volatile Times (October 2010)
78 | 2012 Employee Job Satisfaction and Engagement
Staffing Management
1. Military Employment (February 2012)
2. Background CheckingThe Use of Credit Background Checks in Hiring
Decisions (July 2012)
3. Background CheckingThe Use of Criminal Background Checks in Hiring
Decisions (July 2012)
4. The Hiring of 2012 University/College Undergraduates and Postgraduates
(July 2012)
5. The Use of Social Networking Websites and Online Search Engines in
Screening Job Candidates (August 2011)
6. Social Networking Websites for Identifying and Staffing Potential Job
Candidates (June 2011)
7. Recruiting Veterans With Disabilities: Perceptions in the Workplace (January 2011)
To access these products, please visit www.shrm.org/research
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Similar
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offers customized benchmarking reports that can help you and your organization benchmark against more than 500 metrics in employee benefits prevalence,
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Project Team
Project leader
Justina Victor, survey research analyst
Q&A contributor
Joe Coombs, specialist, Workplace Trends and Forecasting
Copy editing
Katya Scanlan, copy editor
Design
Terry Biddle, senior design specialist
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