BY
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NAME
STUDENT ID : 1308107
COURSE
: BACHELOR OF ECONOMICS
TABLE OF CONTENT
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Content(s)
Page(s)
Company Overview
Industrial training details (department,
4-7
7
7-8
8
8
8
8
9
work
Task performed
Lesson Learnt
Suggestion to overcome Weakness
Culture at workplace
The Industry Market
Ambition/ Career Inspiration
Conclusion
Reference
Appendix
Weekly Work Logs
Monthly Work Logs
9-10
11
12
13
14
15
16
17
18-20
21-53
54-60
COMPANY OVERVIEW
Company Name
Company Address
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Contact No.
BRIEF HISTORY
SYF Development Sdn Bhd was incorporated on 21 November, 2007 as a developer in the
industry. The company commenced activity in 2009 known as Semenyih Hi-Tech 1, this was
the first in the distinctly successful Hi-Tech series of industrial projects which is now in its
seventh edition with the launch of Semenyih Hi-Tech 7 soon. The Semenyih Hi-Tech projects
are all located within Sungai Lalang, a developing industrial area in Semenyih.
Besides the Hi-Tech series, SYF Development Sdn Bhd's other projects include Lekas 18, an
industrial/showroom project, and Kiara Business Centre, a commercial hub. Both are situated
in strategic locations in Semenyih with direct access from the Lekas highway.
Todate, SYF Development Sdn Bhd has developed projects with total development value go
beyond RM400 million in its first three years of operation. The current on-going projects
include:
Lavender Residence
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Kiara Plaza
Semenyih Hi-Tech 7
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Wira Heights 3
ORGANIZATION CHART
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SAPFHM
cadriua
clmonm
oeija
usneng
n&cen
tteRrg
sMeD
asi
roe
kuc
ero
tcs
ne
g
r
t
r
i
Assigned department
Date of appointment
Date of completion
Assigned Duties/Responsibilities:
1. Assisting customers in the show unit
2. Ensure that the show unit is always clean and tidy
3. Keeping a record of customers who visited the show unit
4. Arrange brochures in the show unit
5. Collect and double check purchase forms collected from customers
6. Answer calls and reply e-mails.
7. Register units at KPKT website
8. Calculate differential sum of units
9. Calculate monthly instalment and probability of borrower getting the loan
10. Compose, categorize and send out invoices
11. Categorize documents into respective files
12. Call and follow up with customers, agents and solicitors
13. Create labels for respective arch files
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Communication skills
Presentation skills
Problem solving skills
Team working skills
Interpersonal skills
Report writing skills
Planning skills
Computer skills
Leadership skills
Legal Requirement:
Offer Letter was being obtained from the company and was being passed to FGO for
approval.
Language Requirement:
English
Bahasa Malaysia
Mandarin
Cantonese
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Strengths at work:
Weaknesses at work:
Opportunities at work:
Throughout the internship, I discovered that it is suitable for me to work as a part of the Sales
and Marketing team as I really enjoy my job. I like how we need to deal with customers and
answer all their enquiries rather than just sitting in the office.
Task performed:
1.
2.
3.
4.
5.
6.
7.
8.
9.
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10.
11.
12.
13.
14.
15.
16.
Others
Lessons Learnt:
1) Teamwork: Teamwork is important to perform tasks productively.
2) Punctuality: It is important to be punctual especially meeting up with superiors and
attending for meetings or talks.
3) Independent: Complete tasks without guidance and assistance.
4) Time management: Important for completing tasks on time to meet the deadlines.
5) Communication skill: Communicating with clients, supervisors, managers and
colleagues to complete assigned tasks.
6) Interpersonal skill: Interpersonal skill is very important in maintaining good
relationship with managers and fellow colleagues. Good relationship among
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colleagues is very important as we may need help from them and they would help us
willingly.
7) Writing skill: Writing skill is an important skill for sending and replying e-mails as
well as letter writing. The words and sentences used in the e-mails must be clear and
easy to understand.
8) Task planning: Planning and prioritize tasks to be done. Tasks should be checked and
reviewed according to priority. Important tasks had to be done first followed by not
some important tasks.
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and harmoniously. If there is any dispute among the employees, discussions will be carried
out to solve the disputes.
Besides that, SYF Development Sdn Bhd provides its employees a wonderful and
comfortable working environment. The interior design of the office is nice and cozy. It
provides a comfortable and stimulating environment for their employees to work in.
Sometimes, managers will invite us to have lunch with them as well.
good reputation as most of their projects will be completed before the estimated completion
time.
Ambition/Career Inspiration:
After finishing four months of industrial training, I felt that it is very important for us
to have self-development and self-improvement so that I can have a clear direction to start
my career life. Keep improving is essential to achieve to better results in our life. I realize
that I love to be a sales representative as I like to deal with people and not so much of papers
and computers. Hence, I would like to strengthen my interpersonal skills in order to achieve
my dreams. Hopefully, I will be able to get into Multinational companies and be a part of
their sales team.
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Conclusion:
In conclusion, I had gained real and hands-on experience throughout the internship
period. I had gained working life exposure and useful knowledge throughout these four
months of internship. I felt honored and glad that I had the chance to carry out my internship
in such a reputable and well-known company. All the experiences and knowledge gained
throughout the internship period would be very memorable and I am sure that it would be
useful for my future career life. I would take this opportunity to thank SYF Development
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Sdn. Bhd. and Universiti Tunku Abdul Rahman for giving me a chance undergo this
industrial training which had able me to learnt a lot.
References:
1) Official Website - http://www.syfdevelopment.com/
2) SYF Development Sdn. Bhd., Sales and Marketing Department and Admin
Department
3) KPKT Official Website - http://www.kpkt.gov.my/
4) TNB Official Website - https://www.tnb.com.my/
5) SYABAS Official Website - http://www.syabas.com.my/
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Appendix:
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From the left, Goh Qi Xian, Tan Yong Hui, Dr Aye Aye Khin, Ms Amy(supervisor), Ong Si
Ying, Lim Yee Thong (myself)
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Program
Week No.
Week Begin
04.01.2016
Week End
08.01.2016
Address of company
Student's Name
Date of appointment
04.01.2016
Date of completion
30.04.2016
that, Ms Amy also briefed me about the apartment. For instance, Lavender has two
blocks, Block A(19 floors) and Block B(12 floors) and she explained to me some of
the characteristics of LR too.
In addition, Ms Amy introduced me to both the admins of the company, which are Ms
Shirley and Ms Hiew. They thought me to do some simple filing and some photocopy
works. I am personally not familiar with the photocopy machine, thus, Ms Shirley
thought me step by step on how to operate the machine. In conclusion, for the first
week, I have learnt about the company, about the projects and some simple paper
works.
Verified by
Supervisors Signature:
Name of Supervisor
: Amy Kong
Verified Date :
Program
Week No.
Week Begin
11.01.2016
Week End
15.01.2016
Address of company
Student's Name
Date of appointment
04.01.2016
Date of completion
30.04.2016
With all the information above, I am able to generate the probability of the
borrower getting the loan by the formula provided by Ms Amy.
As this is the first time I deal with the calculations, it took me some time to
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familiarize it. In conclusion, this week, I have learnt to deal with various calculations
and the other colleagues in the company had also taught me to categorize some
specific documents.
Verified by
Supervisors Signature:
Name of Supervisor
Verified Date :
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: Amy Kong
Program
Week No.
Week Begin
18.01.2016
Week End
22.01.2016
Address of company
Student's Name
Date of appointment
04.01.2016
Date of completion
30.04.2016
Verified by
Supervisors Signature:
Name of Supervisor
Verified Date :
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: Amy Kong
Program
Week No.
Week Begin
25.01.2016
Week End
29.01.2016
Address of company
Student's Name
Date of appointment
04.01.2016
Date of completion
30.04.2016
Verified by
Supervisors Signature:
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Name of Supervisor
: Amy Kong
Verified Date :
Program
Week No.
Week Begin
01.02.2016
Week End
05.02.2016
Address of company
Student's Name
Date of appointment
04.01.2016
Date of completion
30.04.2016
I think Im well-prepared to answer the questions like the above but of course,
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When facing this situation, I politely answered them Ill get back to you about
this. I will then require them to leave their phone numbers so that I can contact them
when I get clarifications from my supervisors or the site manager. There are also times
where I successfully closed sales. There are few procedures for this which include:
include:
Its a pleasant experience and Im full of satisfaction. And I know, we all have
obstacles. The feeling of satisfaction comes by overcoming something
Verified by
Supervisors Signature :
Name of Supervisor
: Amy Kong
Verified Date
:
UNIVERSITI TUNKU ABDUL RAHMAN
Faculty of Accountancy and Management
Sungai Long Campus, Jalan Sungai Long,
Bandar Sungai Long,Cheras,
43000 Kajang,Selangor Dahrul Ehsan
Program
Week No.
Week Begin
08.02.2016
Week End
12.02.2016
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Address of company
Student's Name
Date of appointment
04.01.2016
Date of completion
30.04.2016
Verified by
Supervisors Signature :
Name of Supervisor
: Amy Kong
Verified Date
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Week Begin
15.02.2016
Week End
19.02.2016
Address of company
Student's Name
Date of appointment
04.01.2016
Date of completion
30.04.2016
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Verified by
Supervisors Signature :
Name of Supervisor
: Amy Kong
Verified Date
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Program
Week No.
Week Begin
22.02.2016
Week End
26.02.2016
Address of company
Student's Name
Date of appointment
04.01.2016
Date of completion
30.04.2016
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During the 8 th week of internship, I start to work in the sales gallery of Lavender
Residence. The job of working in the showroom basically refers to sales and customer
service. I was required to attend product knowledge training sessions before starting
work in the showroom.
Assisting showroom customers, assessing their needs, and most importantly is
successfully closing the sale are part of my responsibilities. I need to provide
customers
with
dependable
information
regarding
Lavender
Residences
Verified by
Supervisors Signature :
Name of Supervisor
: Amy Kong
Verified Date
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Program
Week No.
Week Begin
Week End
Address of company
Student's Name
Date of appointment
04.01.2016
Date of completion
30.04.2016
smile on our face. To me, I personally think that this is something basic that every
customer service representative should be able to do.
Based on the book of records, there were around 30 customers that walk-in (were
not accompanied by agents) into the sales gallery this week. My colleagues and I take
turns to serve the clients. The sense of accomplishment arises again when the
customers are satisfied with our services and thank us for being well-mannered.
In addition, when there are no clients, I will assist Mr William, site manager of
Lavender Residence and Ms Chee, the purchase manager on some paper works. Of the
job done include:
Verified by
Supervisors Signature:
Name of Supervisor
Verified Date :
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: Amy Kong
Program
Week No.
10
Week Begin
07.03.2016
Week End
13.03.2016
Address of company
Student's Name
Date of appointment
04.01.2016
Date of completion
30.04.2016
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During the 10thweek of internship, just like last week, besides attending customers, I
continue to help Ms Chee on the paper work. This weeks paper works include,
checking the companys invoices and receipts of any transaction related to Lavender
Residence. We need to ensure that the amount, company name and address, invoice
numbers are correctly stated. At some times, I helped Ms Chee to so stamping for the
delivery orders too. As there are plenty of documents, quite a lot of time are being
spent on this.
In the same week, they are some new agents that are not so sure about the
characteristics of Lavender Residence, thus, I also spent some time explaining to them.
Verified by
Supervisors Signature:
Name of Supervisor
Verified Date :
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: Amy Kong
Program
Week No.
11
Week Begin
14.03.2016
Week End
20.03.2016
Address of company
Student's Name
Date of appointment
04.01.2016
Date of completion
30.04.2016
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During the 11th week of internship, I had become more familiarised with the process
flow of my job. Beginning form this week, I had carried out my job duties without
guidance from my senior colleague. However, I will still refer to my senior colleague
whenever I faced difficulties in my jobs performed. By letting me to perform my job
duties independently, I had become more independent and rely less on others.
For the whole week, I did almost the same thing as the previous week, in terms of
serving clients and paper works.
Special conditions/ requirements:
Verified by
Supervisors Signature:
Name of Supervisor
Verified Date :
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: Amy Kong
Program
Week No.
12
Week Begin
21.03.2016
Week End
26.03.2016
Address of company
Student's Name
Date of appointment
04.01.2016
Date of completion
30.04.2016
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Verified by
Supervisors Signature:
Name of Supervisor
Verified Date :
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: Amy Kong
Program
Week No.
13
Week Begin
03.04.2016
Week End
09.04.2016
Address of company
Student's Name
Date of appointment
04.01.2016
Date of completion
30.04.2016
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During the 13th week of internship, Ms Shirley, one of my colleagues has taught me
how to apply TNB for the completed units. Before the application process, the
documents needed include:
2 sets of form9 and form 49 with certified true copy by the companys
secretary.
2 set of photocopies that include company Directors identity card and one
In addition, before application for the new electricity supply, we need to follow the
entire requirements and understand the terns and condition to prevent the heavy fines.
Some of the requirement include:
TNB
Agree to settle all connection charge and deposits prior to the electricity supply.
Agree to assist Tnb to obtain the landloards permission to connect the supply
to the said premise.
Last but not least, we need to double check to see if the documents and the amount
paid are correct and if everything is right, we will then proceed to the application
immediately to prevent any delay.
Special conditions/ requirements:
Verified by
Supervisors Signature:
Name of Supervisor
Verified Date :
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: Amy Kong
Program
Week No.
14
Week Begin
10.04.2016
Week End
16.04.2016
Address of company
Student's Name
Date of appointment
04.01.2016
Date of completion
30.04.2016
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During the 14th week of internship, similar to last week, this week Ms Shirley taught
me how to apply for Syarikat Bekalan Air Selangor (SYABAS) for the completed
units. Before the application process, the documents needed include:
2 sets of Form 9 and Form 49 with certified true copy by the companys
secretary.
2 set of photocopies that include company Directors identity card and one
In addition, before application for the new water supply, we need to follow the entire
requirements and understand the terns and condition to prevent termination of water
supply by SYABAS. Some of the requirement include:
To accept all the terms and conditions foe the water supply services
To accept and use the supply of water from SYABAS for the premises
To pay and settle all payments for the supply of water
Last but not least, we need to double check to see if the documents and the amount
paid are correct and if everything is right, we will then proceed to the application
immediately to prevent any delay.
Verified by
Supervisors Signature:
Name of Supervisor
Verified Date :
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: Amy Kong
15
Week Begin
17.04.2016
Week End
23.04.2016
Address of company
Student's Name
Date of appointment
04.01.2016
Date of completion
30.04.2016
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During the 15th week of internship, Ms Hiew had taught me how to register new units
at Kementerian Kesejahteraan Bandar, Perumahan Dan Kerajaan Tempatan (KPKT)
online website.
Ms Hiew first sent me a link of KPKT website. Then, the procedure of registering on
KPKT include:
After the steps stated above, we can select pendaftaran baru and register for the new
units. Then, Ms Hiew passed me the new Sales and Purchase Agreement (SPA) that
need to be registered. We need to register the units according to the information stated
in the respective SPA. Some of the information include:
Unit number
Date of SPA
Purchase price of the unit
Name and Identity Card (IC) number of respective buyer(s)
Race of the buyer(s)
Whether the buyer(s) is/are bumiputera
After all the information is being keyed-in, I will double check if the information is
correct as any mistakes is not acceptable. I will then proceed to register for another
unit, following the same procedure.
Special conditions/ requirements:
Verified by
Supervisors Signature:
Name of Supervisor
Verified Date :
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: Amy Kong
Program
Week No.
16
Week Begin
24.04.2016
Week End
30.04.2016
Address of company
Student's Name
Date of appointment
04.01.2016
Date of completion
30.04.2016
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During the 16th week of my internship, which is the last week of my internship
programme, I continued to perform jobs like the previous months. For this week, I
continue to attend customers in the sales gallery. After so many months, I am so used
to dealing with people, therefore, to me, there are no difficulties. We even talk like
friends. The agents, too, treat us nicely, after all, it is been four months.
I think it is because it is the last week I am working there, therefore, the
workloads are not as heavy as the previous weeks. All I need to do is some simple
filings and photocopy jobs.
Before I leave, everyone in the office greeted me with a big smile and wishes me
all the best in the future. I have truly enjoyed myself throughout the internship.
Verified by
Supervisors Signature:
Name of Supervisor
Verified Date :
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: Amy Kong
Program
Month
Student's Name
Date of appointment
Date of completion
Verified by
Supervisors Signature:
Name of Supervisor
Verified Date :
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: Amy Kong
Program
Month
Student's Name
Date of appointment
Date of completion
is really a useful knowledge for now and for future. Before this, I have absolutely zero
knowledge on MRTA or MLTA. I did not know that even mortgage loan can be
insured. Therefore, now that I have gained the knowledge, I understand why most
bankers will encourage buyers to buy MRTA and MLTA as well.
As for the third week, I have learnt the manner of making a phone call and how to
handle the customers. Some of the customers are friendly but some of the customers
actually get irritated and angry easily. I understand that patience is very significant in
those situations. Some of the customers are full of questions, therefore, I need to stay
informed to be able to respond to most enquiries and know what to do if the questions
happen to be too detailed or technical. Ms Amy also told me that, sometimes dont be
afraid to say I dont know or Ill get back to you later either, customers will
appreciate the honesty and effort to find the right answer for them.
The fourth week is basically attending some briefing that given by Ms Amy and Mr
Roger before the showroom of Lavender Residence is officially launched. I know
exactly what are my duties and responsibilities because after that I will be fully incharge of the showroom. I have learnt some interpersonal skill because I have to
communicate with co-workers, agents, supervisors and all the site workers.
Special conditions/ requirements:
Verified by
Supervisors Signature :
Name of Supervisor
: Amy Kong
Verified Date
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Program
Month
Student's Name
Date of appointment
Date of completion
This is a great experience for me because I have the opportunity to learn and help
checking the bills which are very important to the company.
During the third week, I had become more familiarised with the process flow of
my job. Beginning form this week, I had carried out my job duties without guidance
from my senior colleague. However, I will still refer to my senior colleague whenever
I faced difficulties in my jobs performed. By letting me to perform my job duties
independently, I had become more independent and rely less on others.
By the end of the month , I had already mastered various skills such as
intellectual skills and communication skills.
Special conditions/ requirements:
Verified by
Supervisors Signature:
Name of Supervisor
Verified Date :
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: Amy Kong
Program
Month
Student's Name
Date of appointment
Date of completion
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Verified by
Supervisors Signature:
Name of Supervisor
Verified Date :
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: Amy Kong
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