Service Operations V3.0Augmented

Called Service
Domain
Called Service Operation Service Type Calling Service

Interaction
Name (Drafts TBC)
(I&R,I&E,R&N)
Domain
(R&H,R&M,HO,M
A)
BACK OFFICE PROCESSING

SWIFT Key Update - A new bank exchanges SWIFT keys with
another bank
Correspondent
Correspondent
Bank
Bank Data
createCorrespondentBankDet Initialize &
Relationship
Management
ails
Register
Management
Request & Hold
updateCorrespondentBankSta Invoke &

tus
Execute
Correspondent
Bank
Relationship
Management
Hand-Off
Settlement
Delivery
Management
updateCorrespondentBankSer Invoke &

viceStatus
Execute
Correspondent
Bank
Relationship
Management
Correspondent
Hand-Off
Correspondent
Bank Fulfillment

tus
Execute
Bank
Relationship
Management
Hand-Off
Correspondent
Bank Fulfillment
Financial Message sendSWIFTMessageWithRepo Invoke &

Gateway
nse
Execute
Correspondent
Request &
Bank Fulfillment Monitor, Hand-Off
Financial Message
Report &
Correspondent
Make
Gateway
notifyMessageReceipt
Notify
Bank Fulfillment Announcement
Out of Pattern Correpondent Behavior - settlement activityFinancial
suspended pending diagnosis
Financial Message
Invoke &
Message
Analysis
provideSWIFTMessageActivity Execute
Gateway
Hand-Off
Correspondent
Bank Relationship updateCorrespondentBankSta Invoke &
Management
tus
Execute
Financial
Message
Analysis Hand-Off
Correspondent
Correspondent
Bank Fulfillment
Bank
Relationship
Management
Hand-Off
Report &
Notify
Correspondent
Bank
Relationship
Management
Request & Hold
Invoke &
Execute
Correspondent
Bank
Relationship
Management
Hand-Off

tus
Execute
Financial Message
Gateway
readSWIFTMessages
Financial Message
Gateway
sendSWIFTMessage
Invoke &
Execute
Correspondent
Bank
Relationship
Management
Correspondent
Hand-Off
Financial Message updateCorrespondentBankSta Invoke &

Gateway
tus
Execute
Bank
Relationship
Management
Correspondent
Hand-Off
Correspondent
Bank Data
Management
Bank
Relationship
Management
Request & Hold
Hand-Off
Settlement
Delivery
Management
updateSettlementService
readCorrespondentBankDetail Report &

s
Notify
Financial Message
Gateway
sendSWIFTMessage
Invoke &
Execute
Correspondent
Bank
Relationship
Management
Financial Message
Gateway
Report &
Notify
Correspondent
Make
Bank
Fulfillment
Announcement
Correspondent
Bank
Relationship
Financial Message updateCorrespondentBankSta Invoke &
Management
Gateway
tus
Execute
Hand-Off
Corporate Event Processing (Revenue Income) - A dividend payment is processed
Financial Message
Gateway
Payment
Execution
executePayment
Report &
Notify
Initialize &
Register
Correspondent
Make
Correspondent
Bank Fulfillment Hand-Off
Position Keeping
Invoke &
Execute
PaymentExecutio
n
Hand-Off
Report &
Notify
Corporate Event Make

Handling
Announcement
Custody
Administration
Party Data
Management
Report &
readCustodyCustomerDetails Notify
Report &
readPartyDetails
Notify
Corporate Event
Handling
Request & Hold
Corporate Event
Handling
Request & Hold
Payment Order
executePaymentOrder
updatePosition
Financial Message
Gateway
Initialize &
Register
Corporate Event Request &

Handling
Monitor, Hand-Off
Initialize &
Corporate Event
Correspondence
createCorrespondence
Register
Handling
Hand-Off
Document
Initialize &
Corporate Event Hand-Off,
Services
createNewDocument
Register
Handling
Request & Hold
Block Order Settlement - Determine the price and allocation of a partial block securities trade across investors
Investment
Portfolio Planning
Order
Management
readPortfolioPolicies
Report &
Notify
Investment
Portfolio
Management
Request & Hold
executeOrder
Initialize &
Register
Investment
Portfolio
Management
Hand-Off
Order
Management
initiateTrade
Initialize &
Register
Initialize &
Register
Order Execution
Request &
Monitor
Request &
Monitor
Order Allocation
initiateAllocation
Initialize &
Register
Order
Management
Hand-Off,
Request & Hold
Order Allocation
notifyBlockOrderDetails
Report &
Notify
Order Allocation
Hand-Off
Settlement
Obligation
Management
initiateSettlementObligation
Initialize &
Register
Order Allocation
Hand-Off,
Request & Hold
Order Execution
Trade
Management
initiateBlockOrder
Settlement
Settlement
Delivery
Initialize &
Obligation
Hand-Off,
Management
executeSettlement
Register
Management
Request & Hold
Resolve Securities Settlement Dispute - Negotiate disputed terms in a securities trade
Financial Message
Gateway
sendSWIFTMessage
Invoke &
Execute
Settlement
Delivery
Management
Hand-Off
Financial Message
Gateway
Report &
Notify
Settlement
Delivery
Management
Make
Announcement
Securities Fails
Processing
Order
Management
Trade
Management
Counterparty
Administration
Trade
Management
Trade/Price
Reporting
initiateSecuritiesFailsResolutio Initialize &

n
Register
Report &
readOrder
Notify
Report &
readTrade
Notify
readCounterparty
updateTrade
notifyTrade
Report &
Notify
Invoke &
Execute
Invoke &
Execute
Settlement
Delivery
Management
Securities Fails
Processing
Securities Fails
Processing
Securities Fails
Processing
Securities Fails
Processing
Trade
Management
Hand-Off,
Request & Hold
Request & Hold
Request & Hold
Request & Hold

Hand-Off,
Request & Hold
Hand-Off
Settlement
Obligation
Management
initiateSettlementObligation
Initialize &
Register
Trade
Management
Hand-Off,
Request & Hold
Settlement
Settlement
Delivery
Initialize &
Obligation
Hand-Off,
Management
executeSettlement
Register
Management
Request & Hold
Sub Custodian Activity Review - Consolidate and review activity with a sub custodian
Sub Custodian
Agreement
Report &
readSubCustodianAgreement Notify
Interbank
Relationship
Management
Request & Hold
Custody
Administration
Report &
Notify
Interbank
Relationship
Management
Request & Hold
readSubCustodianActivity
Interbank
Sub Custodian
updateSubCustodianAgreeme Invoke &
Relationship
Agreement
nt
Execute
Management
Hand-Off
Customer Channel Limit Handling - Maintain and limit customer channel transaction activity
Contact Routing
handOverContact
Invoke &
Execute
PBX Operations
Hand-Off,
Request &
Monitor
Contact Routing
Request &
Monitor
Contact Dialogue
initiateContactDialogue
Invoke &
Execute
Initialize &
Register
Party
Authentication
authenticateCustomer
Invoke &
Execute
Contact Dialogue Request & Hold
Channel Activity
Analysis
Report &
readCustomerChannelActivity Notify
Transaction
Authorization
authoriseTransaction
Invoke &
Execute
Servicing Position allocateContact
Servicing Position Request & Hold
Invoke &
Current Account
executeBooking
Execute
Customer Withholding Tax Handling - Derive a customer withholding tax position across multiple products
Customer
Agreement
Sales Product
Agreement
readCustomerAgreement
Report &
Notify
Customer
Relationship
Management
Request & Hold
readSalesProductAgreement
Report &
Notify
Customer
Relationship
Management
Request & Hold
Customer Order
Customer Tax
Position
Document
Services
iniateCustomerOrder
createNewDocument
Initialize &
Register
Report &
Notify
Initialize &
Register
Correspondence
Customer Tax
Position
notifyCustomerTaxPosition
readCustomerActivity
Customer
Relationship
Management
Customer Order
Hand-Off,
Request & Hold
Customer Order
Request & Hold

Hand-Off,
Request & Hold
Initialize &
Register
Customer Order
Hand-Off,
Request & Hold
Report &
Notify
Regulatory
Compliance
Make
Announcement
CARD PRODUCT PROCESSING

Card Billing Cycle - Process a monthly card invoice and payment cycle
Customer
Agreement
Sales Product
Agreement
Position Keeping
Card Billing &
Payments
retrieveCashAccountHistory
initiateCardBilling
Report &
Notify
Report &
Notify
Report &
Notify
Initialize &
Register
Card Facility
Request & Hold
Customer
Agreement
Request & Hold
Card Facility
Card Facility
Request & Hold

Request &
Monitor
Correspondence
Document
Services
createCorrespondenceWithRe Initialize &

sponse
Register
Initialize &
createNewDocument
Register
Card Billing &

Payments
Card Billing &
Payments
Request &
Monitor
Hand-Off,
Request & Hold
Correspondence
Report &
notifyCorrespondenceReceipt Notify
Cheque
Processing
Make
Announcement
Card Billing &

Payments
Payment Order
Report &
notifyChequePaymentReceipt Notify
Initialize &
initiatePaymentOrder
Register
Cheque
Processing
Card Billing &
Payments
Make
Announcement
Hand-Off,
Request & Hold
Report &
Card Billing &
Make
Card Facility
notifyCardPayment
Notify
Payments
Announcement
Card Use Authorization - Process a card payment authorization and transaction capture
Contact Routing
passThroughSelfService
Invoke &
Execute
Invoke &
Servicing Position allocateAutomatedContact
Execute
initiateAutomatedContactDial Initialize &
Contact Dialogue ogue
Register
Report &
Token Tracking
readTokenStatus
Notify
Invoke &
Card Facility
initiateCardPayment
Execute
ATM Network
Operations
Hand-Off,
Request &
Monitor
Contact Routing
Request &
Monitor

Party
Authentication
Invoke &
Execute
Card Facility
Request & Hold
Customer Access
Entitlement
readCustomerChannelAccess Report &

Entitlement
Notify
Card Facility
Request & Hold
Transaction
Authorization
Invoke &
Execute
Card Facility
Request & Hold
Invoke &
Execute
Card Facility
Request & Hold
Invoke &
Card Capture
executeCardPayment
Execute
New Customer Setup - Set up a new customer record
Card Facility
Request & Hold
Party Data
Management
Customer Credit
Rating
Offer
Management
Offer
Management
Request
Request &
& Hold
Hold,
Request &
Monitor
Card Authorization authoriseCardTransaction
Report &
queryPartyDetails
Notify
requestExternalCustomerCre Invoke &
ditReport
Execute
Location Data
Management
Regulatory
Compliance
Document
Services
Customer
Agreement
Party Data
Management
New Card Setup
Invoke &
Offer
checkValidLocation
Execute
Management
Invoke &
Offer
checkWatchList
Execute
Management
Initialize &
Offer
createNewDocument
Register
Management
Initialize &
Offer
initiateCustomerAgreement
Register
Management
Initialize &
Offer
initiateNewParty
Register
Management
- Process a new customer card application
Request & Hold,

Request &
Monitor & Hold,
Request
Request &
Monitor
Hand-Off,
Request & Hold
Request & Hold
Hand-Off,
Request & Hold
Party Data
Management
Customer Credit
Rating
Report &
queryPartyDetails
Notify
readCustomerCreditAssessme Report &
nt
Notify
Offer
Management
Offer
Management
Customer
Agreement
Report &
Notify
Offer
Management
Request & Hold
Sales Product
Agreement
Document
Services
initiateSalesProductAgreemen Initialize &

t
Register
Initialize &
createNewDocument
Register
Offer
Management
Sales Product
Agreement
Request & Hold

Hand-Off,
Request & Hold
Card Facility
initiateNewCardFacility
Offer
Management
Request & Hold
Position Keeping
setupPositionKeeping
Card Facility
Request & Hold
Token Inventory
issueToken
Card Facility
Request & Hold
Initialize &
Register
Initialize &
Register
Initialize &
Register
Request & Hold

Request & Hold
Initialize &
Hand-Off,
Correspondence
Register
Card Facility
Request & Hold
Disputed Card Transaction - Customer disputes a card transaction, merchant documents processed, payment c
Customer
Agreement
Report &
Notify
Sales Product
Agreement
Report &
Notify
Card Facility
readCardFacilityStatement
Position Keeping
Card Case
initiateCardCase
Payment Order
Report &
Notify
Report &
Notify
Initialize &
Register
Initialize &
Register
Correspondence
Initialize &
Register
Merchant
Relations
requestMerchantDocuments
Payment Order
Correspondence
Document
Services
createNewDocument
Invoke &
Execute
Initialize &
Register
Initialize &
Register
Initialize &
Register

Card Facility
Request & Hold

Hand-Off,
Hand-Off,
Card Case
Request & Hold
Card Case
Card Case
Card Case
Card Case
Card Case
Hand-Off,
Request & Hold
Request &
Monitor
Hand-Off,
Request & Hold
Hand-Off,
Request & Hold
Hand-Off,
Request & Hold
CORPORATE BANKING
Account Reconciliation and Balance Reporting - A bank reconciles its correspondent banking accounts
Financial Message
Gateway
Report &
Notify
Correspondent
Make
Account
Reconciliation
Financial
Accounting
Initialize &
Register
Report &
Notify
Report &
Notify
Correspondent
Bank Fulfillment
Account
Reconciliation
Account
Reconciliation
Position Keeping
initiateReconciliation
readFinancialLedger
Hand-Off,
Request &
Monitor
Request & Hold
Request & Hold
Financial Message sendSWIFTMessageWithRepo Invoke &

Gateway
nse
Execute
Correspondent
Request &
Bank Fulfillment Monitor, Hand-Off
Financial Message
Gateway
Correspondent
Make
Report &
Notify
Account
Reconciliation
updateReconciliation
Invoke &
Execute
Correspondent
Bank Fulfillment Hand-Off
Invoke &
Account
Position Keeping
updatePosition
Execute
Reconciliation
Hand-Off
Positive Pay Check Processing - A corporate implements a positive pay arrangement with a bank to check all is
Correspondence
notifyInboundCorrespondenc Report &

e
Notify
provideChequeConfirmationD Invoke &

Cheque Processing etails
Execute
Correspondence

sponse
Register
provideRejectedChequeDetail Invoke &

Cheque Processing s
Execute
Cheque Lock Box Processing - A bank processes lock box
Initialize &
Cheque Processing initiateChequeProcessing
Register
Cash
Management & Make
Account Services Announcement
Cash
Management & Request &
Account Services Monitor
Cash
Cash
cheque paymentsHand-Off,
for a large corporate
Request &
Cheque Lock Box Monitor
Financial Message
Gateway
sendSWIFTMessage
Invoke &
Execute
Cheque
Processing
Hand-Off
Financial Message
Gateway
Correspondent
Bank Fulfillment
Correspondent
Bank Fulfillment
Make
Announcement
Hand-Off,
Request & Hold
Payment Order
Hand-Off
PaymentExecutio
n
Hand-Off
Payment Order
Payment
Execution
executePayment
Report &
Notify
Initialize &
Register
Initialize &
Register
Position Keeping
updatePosition
Invoke &
Execute
notifyCorrespondentTransacti Report &

Cheque Processing on
Notify
Initialize &
Payment Order
Register
Correspondent
Bank Fulfillment
Cheque
Processing
Make
Announcement
Hand-Off,
Request & Hold
Initialize &
Cheque
Hand-Off,
Correspondence
Register
Processing
Request & Hold
Strategic Funding Analysis - A corporate obtains strategic funding analysis and initiates debt issuance
Corporate Finance initiateCorporateFinanceProje Initialize &
Services
ct
Register
Customer
Relationship
Management
Product Expert
Sales Support
Corporate
Request &
Finance Services Monitor
initiateExpertSupport
Initialize &
Register
Hand-Off,
Request &
Monitor
Initialize &
Corporate
Request &
Public Offering
initiatePublicOffering
Register
Tax Position Planning - A corporate receives financing advice to manage its tax commitments
Corporate Tax
initiateCorporateTaxAdvisoryP Initialize &
Advisory Services roject
Register
Customer
Relationship
Management
Hand-Off,
Request &
Monitor
Product Expert
Sales Support
Initialize &
Register
Corporate Tax
Advisory
Services
Request &
Monitor
requestSpecialistResource
Initialize &
Register
Product Expert
Sales Support
Request & Hold,

Request &
Monitor
Specialist
Resources
Corporate Tax
Initialize &
Advisory
Hand-Off,
Billing Services
createBill
Register
Services
Request & Hold
M&A Advisory Services - A corporate customer is provided with M&A advice for a potential acquisition
initiateM&AAdvisoryProject
Initialize &
Register
Customer
Relationship
Management
Hand-Off,
Request &
Monitor
Initialize &
Register
M&A Advisory
Services
Request &
Monitor
Specialist
Resources
Initialize &
Register
Product Expert
Sales Support
Request & Hold,

Request &
Monitor
Financial Market
Research
initiateMarketResearchReques Initialize &

t
Register
M&A Advisory
Services
Request &
Monitor
M&A Advisory
Services
Product Expert
Sales Support
Financial Market
Analysis
Initialize &
initiateMarketAnalysisRequest Register
M&A Advisory
Services
Request &
Monitor
Initialize &
M&A Advisory
Hand-Off,
Billing Services
createBill
Register
Services
Request & Hold
Private Placement - Funding for a large corporate is arranged through a private placement
Corporate Finance initiateCorporateFinanceProje Initialize &
Services
ct
Register
Customer
Relationship
Management
Product Expert
Sales Support
Corporate
Request &
Initialize &
Register
Hand-Off,
Request &
Monitor
initiatePrivatePlacementProje Initialize &

Corporate
Request &
Private Placement ct
Register
Initial Public Offering - An IPO is structured to take the company public
Corporate Finance
Services
initiateIPOAdvisoryProject
Initialize &
Register
Customer
Relationship
Management
Hand-Off,
Request &
Monitor
Product Expert
Sales Support
Initialize &
Register
Corporate
Request &
Financial Market
Research
initiateMarketResearchReques Initialize &

t
Register
Corporate
Request &
Financial Market
Analysis
Initialize &
initiateMarketAnalysisRequest Register
Corporate
Request &
Public Offering
initiateInitialPublicOffering
Initialize &
Register
Corporate
Request &
Initialize &
Hand-Off,
ECM/DCM
initateECM/DCMTransaction
Register
Public Offering
Request & Hold
Project financing - A bank prices and sets up project financing for a corporate customer
Correspondence

sponse
Register
Request &
Project Financing Monitor, Hand-Off
Correspondence
Report &
Make
Project Financing Announcement
Offer Management createOffer
Initialize &
Register
Hand-Off,
Project Financing Request & Hold
Customer
Agreement
Customer Credit
Rating
Report &
Notify
nt
Notify
Offer
Management
Offer
Management
Collateral
Management
readCollateralPosition
Report &
Notify
Offer
Management
Request & Hold
Corporate Finance initiateStructuredFinanceProj Initialize &

Services
ect
Register
Offer
Management
Request &
Monitor
Request & Hold

Request & Hold
Underwriting
initiateUnderwritingDecision
Initialize &
Register
Offer
Management
Request &
Monitor
Limit & Exposure

Management
approveTransactionForLimit&E Initialize &

xposure
Register
Offer
Management
Request & Hold,

Request &
Monitor
Offer
Management
Request & Hold,

Request &
Monitor
Hand-Off,
Request & Hold
Credit
Management
approveTransactionForCredit
Initialize &
Register
Document
Services
createNewDocument
Initialize &
Register
Offer
Management
Correspondence
Initialize &
Register
Project Financing Hand-Off
SALES & SERVICING

Brokered Property Insurance - A branch provides access to brokered insurance services to customers
Initialize &
Contact Dialogue initiateContactDialogue
Register
Lead/Opportunity
Management
captureLead/Opportunity
Brokered Product
Initialize &
Register
notifyBrokeredProductLead/O Report &

pportunity
Notify
Hand-Off,
Lead/Opportunity Request &
Management
Monitor
Customer
Agreement
Report &
Notify
Sales Product
Agreement
initiateSalesProductAgreemen Initialize &

t
Register
Brokered Product Request & Hold
Hand-Off,
Commission
initiateCommissionTransactio Initialize &
Request &
Transaction
n
Register
Brokered Product Monitor
Brokered Commission Payment - A brokers commission is calculated and paid (periodically)
Commission
Agreement
readCommissionAgreement
Report &
Notify
Commission
Transaction
readCommissionTransaction
Party
Authentication
Invoke &
Execute
Transaction
Authorization
Invoke &
Execute
Customer
Agreement
Report &
Notify
Sales Product
Agreement
Report &
Notify
Report &
Notify
Initialize &
Hand-Off,
Payment Order
Register
Card Charge Dispute - A card customer calls in to claim a payment made is not reflected on their account and t
Initialize &
Register
Customer Event
History
getCustomerEventSummary
Card Facility
readCardFacilityStatement
Position Keeping
Card Case
initiateCardCase
Report &
Notify
Report &
Notify
Report &
Notify
Initialize &
Register

Card Facility
Request & Hold

Hand-Off,
Customer Event
Initialize &
History
createCustomerEvent
Register
Contact Dialogue
Card Case Analysis - The make-up of card case activity is analyzed
Case Resolution
Report &
Case
Analysis
readCaseResolutionAnalysis Notify
Management
Hand-Off,
Request & Hold
Servicing Activity
Analysis
readServicingActivity
Service Event
History
readServiceEventHistory
Card Case
readCardCase
Request &
Monitor
Report &
Notify
Case Resolution
Analysis
Request &
Monitor
Report &
Notify
Report &
Notify
Case Resolution
Analysis
Case Resolution
Analysis
Request &
Monitor
Request & Hold
Hand-Off,
Invoke &
Case Resolution Request &
Product Design
requestProductEnhancement Execute
Analysis
Monitor
Customer Campaign Development - A customer up-sell campaign is developed
Party Data
Management
Competitor
Analysis
readPartyPortfolioAnalysis
Report &
Notify
Customer
Campaign
Management
Request & Hold,

Request &
Monitor
readCompetitorAnalysis
Report &
Notify
Customer
Campaign
Management
Request & Hold
Customer Surveys readCustomerSurveyResults
Report &
Notify
Customer
initiateCustomerCampaignDe Initialize &
Campaign Design sign
Register
Product Design
Interactive Help
Customer
Campaign
Management
Request & Hold
Customer
Campaign
Management
Hand-Off,
Request &
Monitor
retrieveProductDesign
Report &
Notify
Customer
Campaign Design Request & Hold
updateInteractiveHelpText
Invoke &
Execute
Hand-Off,
Customer
Request &
Campaign Design Monitor
Customer
Customer
Hand-Off,
Campaign
Initialize &
Campaign
Request &
Execution
initiateCustomerCampaign
Register
Management
Monitor
Customer Campaign Execution - A customer up-sell campaign is carried out
Party Data
Management
queryPartyDetails
Report &
Notify
Customer
Campaign
Execution
Request & Hold
Customer
Campaign
Execution
Hand-Off
Party Profile
updatePartyProfile
Party Profile
retrievePartyPfofile
Invoke &
Execute
Report &
Notify
InteractiveHelp
requestInteractiveHelp
Report &
Notify
Customer
Eligibility
checkCustomerEligibility
Invoke &
Execute
Regulatory
Compliance
checkRegulatorySuitabilityRe Invoke &

quirement
Execute
Request & Hold,

Request &
Contact Dialogue Monitor
Offer Management initiateOffer
Initialize &
Register
Request &
Contact Dialogue Monitor, Hand-Off
Customer
Campaign
Invoke &
Execution
updateCustomerCampaign
Execute
Contact Dialogue Hand-Off
Customer Change Of Address - A branch customer calls the contact center to notify that they have moved
Customer Order
Customer
Agreement
Location Data
Management
Customer
Eligibility
initiateCustomerOrder
checkValidLocation
Report &
Notify
Invoke &
Execute
checkCustomerEligibility
Hand-Off,
Customer Order
Request
Request &
& Hold
Hold,
Request &
Monitor
Invoke &
Execute
Customer Order
Request & Hold
Initialize &
Register
Customer Order
Hand-Off,
Request & Hold

sponse
Register
Customer Order
Request &
Monitor
Lead/Opportunity
Management
captureLead/Opportunity
Correspondence
Initialize &
Register
Customer Order
Correspondence
Report &
Document
Services
createNewDocument
Initialize &
Register
Customer Order
Make
Announcement
Customer Order
Hand-Off,
Request & Hold
Party Data
Invoke &
Hand-Off,
Management
updatePartyDetails
Execute
Customer Order Request & Hold
Take One Campaign - Take-one brochures are sent to merchants and prospects captured
Prospect
Campaign
Execution
Hand-Off,
Request & Hold
Product
Inventory Item
Management
Hand-Off,
Request & Hold
notifyInboundCorrespondenc Report &

e
Notify
Prospect
Campaign
Execution
Make
Announcement
queryPartyDetails
Report &
Notify
Prospect
Campaign
Execution
Request & Hold
Location Data
Management
checkValidLocation
Invoke &
Execute
Prospect
Campaign
Execution
Request & Hold,

Request &
Monitor
Customer Credit
Rating
requestExternalCustomerCre Invoke &

ditReport
Execute
Prospect
Campaign
Execution
Request & Hold,

Request &
Monitor
Prospect
Campaign
Execution
Hand-Off,
Request & Hold
Product Inventory
Item Management issueProductInventory
Invoke &
Execute
Product Inventory initiateProductInventoryDistri Initialize &

Distribution
bution
Register
Correspondence
Party Data
Management
Prospect
Management
captureProspect
Initialize &
Register
Prospect
Party Data
Initialize &
Campaign
Hand-Off,
Management
initiateNewParty
Register
Execution
Request & Hold
Campaign Prospects are pre-checked for solicitation - Prospects are checked before solicitation by the bank
Party Data
Management
Regulatory
Compliance
Location Data
Management
queryPartyDetails
Report &
Notify
Prospect
Campaign
Execution
Request & Hold
checkDoNotCallList
Invoke &
Execute
Prospect
Campaign
Execution
Request & Hold,

Request &
Monitor
checkValidLocation
Invoke &
Execute
Prospect
Campaign
Execution
Request & Hold,

Request &
Monitor
Regulatory
Compliance
Invoke &
checkRegulatoryRequirement Execute
Prospect
Campaign
Execution
Request & Hold,

Request &
Monitor
Prospect
Party Data
Initialize &
Campaign
Hand-Off,
Management
initiateNewParty
Register
Execution
Request & Hold
Prospects are Made Offers - Prospects from a campaign are contacted to initiate the offer process
Call Center
Operations
requestServicingResources
Contact Dialogue
Prospect
Management
initiateOutboundContactSessi Initialize &

on
Register
Report &
readProspect
Notify
Party Data
Management
readPartyDetails
Contact Routing
initiateOutboundContact
PBX Operations
initiateOutboundCall
Invoke &
Execute
Report &
Notify
Invoke &
Execute
Invoke &
Execute
Initialize &
Register
Prospect
Campaign
Management
Request & Hold


Contact Routing
Request & Hold
Hand-Off,
Prospect
Camapaign
Invoke &
Hand-Off,
Execution
updateProspectCampaign
Execute
Sales Resource Allocation - Product specialists are allocated to corporate customers for internal campaign foll
InteractiveHelp
Report &
Notify
Customer
Campaign
Execution
accessOnLineCustomerCampaign
Invoke &
Execute
Report &
Notify
Customer
Campaign
Execution
Request & Hold
Initialize &
Register
Customer
Campaign
Execution
Request &
Monitor
Customer
Agreement
Product Expert
Sales Support
Specialist
Resources
Initialize &
Register
Branch Location
Operations
initiateLocationOperationalRe Initialize &

quest
Register
Product Expert
Sales Support
Request & Hold,

Request &
Monitor
Customer
Campaign
Execution
Request & Hold,

Request &
Monitor
Customer
Initialize &
Campaign
Hand-Off,
Correspondence
Register
Execution
Request & Hold
Servicing Issue Handling - A call center rep raises a servicing issue relating to a customer problem resolution
Initialize &
Register
Report &
InteractiveHelp
Notify
Customer Case
initiateCustomerCase
Initialize &
Register
Customer Event
History
createCustomerEvent
Initialize &
Register
Hand-Off,
Initialize &
Register
Initialize &
Register
Hand-Off,
Hand-Off,
Servicing Issue
Service Event
History
initiateServicingIssue
createServiceEvent
TRADE FINANCE
Bank Guarantee - A bank guarantee is priced and issued for a trade finance customer
Customer
Agreement
Party Data
Management
readPartyDetails
Report &
Notify
Report &
Notify
Offer
Management
Offer
Management
Request & Hold

Request & Hold
Report &
Notify
Offer
Management
Bank Guarantee
queryBankGuarantee
Request & Hold
Legal Assurance
Customer Credit
Rating
Initialize &
requestLegalReview
Register
nt
Notify
Offer
Management
Offer
Management
Regulatory
Compliance
Invoke &
Offer
Management
Request & Hold,

Request &
Monitor
Offer
Management
Request & Hold,

Request &
Monitor
Offer
Management
Hand-Off
Request &
Monitor
Request & Hold
Credit
Management
Initialize &
Register
Bank Guarantee
initiateBankGuarantee
Initialize &
Register
Correspondence

sponse
Register
Request &
Bank Guarantee Monitor, Hand-Off
Correspondence
Report &
Make
Bank Guarantee Announcement
Document
Initialize &
Hand-Off,
Services
createNewDocument
Register
Bank Guarantee Request & Hold
Trade Finance Credit Facility - A corporate negotiates a credit facility for a period
Initialize &
Register
Credit Facility
Customer
Agreement
Customer Credit
Rating
Report &
Notify
nt
Notify
Offer
Management
Offer
Management
Collateral
Management
readCollateralPosition
Report &
Notify
Offer
Management
Hand-Off,
Request & Hold
Request & Hold

Request & Hold
Request & Hold
Underwriting
initiateUnderwritingDecision
Initialize &
Register
Offer
Management
Request &
Monitor
Limit & Exposure

Management
approveTransactionForLimit&E Initialize &

xposure
Register
Offer
Management
Request & Hold,

Request &
Monitor
Offer
Management
Request & Hold,

Request &
Monitor
Offer
Management
Hand-Off,
Request & Hold
Credit
Management
Initialize &
Register
Document
Services
createNewDocument
Initialize &
Register
Initialize &
Hand-Off,
Correspondence
Register
Credit Facility
Request & Hold
Letter of Credit Issuance - A bank raises a letter of credit for a trade finance customer
Customer
Agreement
Party Data
Management
Report &
Notify
Report &
Notify
Offer
Management
Offer
Management
Letter of Credit
Customer Credit
Rating
Report &
queryLetterOfCredit
Notify
nt
Notify
Offer
Management
Offer
Management
Regulatory
Compliance
Invoke &
Offer
Management
Request & Hold,

Request &
Monitor
Offer
Management
Request & Hold,

Request &
Monitor
Offer
Management
Hand-Off
readPartyDetails
Credit
Management
Initialize &
Register
Letter of Credit
initiateLetterOfCredit
Initialize &
Register
Request & Hold

Request & Hold
Request & Hold

Request & Hold
Correspondence

sponse
Register
Letter of Credit
Request &
Monitor, Hand-Off
Correspondence
Report &
Letter of Credit
Make
Announcement
Document
Initialize &
Hand-Off,
Services
createNewDocument
Register
Letter of Credit Request & Hold
Trade Finance Services - A bank processes international trade finance transactions for a corporate customer
Correspondence
Report &
Document
Services
createNewDocument
Credit Facility
Payment Order
Trade Fiance
Services
Make
Announcement
Initialize &
Register
Offer
Management
Hand-Off,
Request & Hold
Invoke &
executeCreditFacilityPayment Execute
Initialize &
Register
Trade Fiance
Services
Trade Fiance
Services
Hand-Off,
Request & Hold
Hand-Off,
Request & Hold
MISCELLANEOUS
Business Unit Financial Analysis - A business units management reviews performance
Business Unit
Management
initiateBusinessUnitReview
Initialize &
Register
Request &
Financial Control Monitor
Business Unit
Budget
readBusinessUnitBudget
Report &
Notify
Business Unit
Management
Request &
Monitor
Business Unit
readBusinessUnitFinancialAna Report &
Financial Analysis lysis
Notify
Business Unit
Management
Request &
Monitor
Business Unit
Accounting
readBusinessUnitJournal
Report &
Notify
Businss Unit
Request &
Fiancial Analysis Monitor
Financial
Accounting
readProductJournal
Report &
Notify
Businss Unit
Request &
Business Unit
Management
updateBusinessUnitBudget
Initialize &
Register
Request &
Business Unit
Invoke &
Business Unit
Budget
Execute
Management
Hand-Off
Financial Compliance Financial Control ensures compliance by a business unit
Financial Control
initiateBusinessUnitFinancialA Initialize &

ssessment
Register
Business Unit
Management
initiateBusinessUnitReview
Initialize &
Register
Request &
Business Unit
Budget
Report &
Notify
Business Unit
Management
Request &
Monitor
Business Unit
readBusinessUnitFinancialAna Report &
Financial Analysis lysis
Notify
Business Unit
Management
Request &
Monitor
Business Unit
Accounting
Businss Unit
Request &
Financial
Compliance
Resolution
initiateFinancialComplianceTa Initialize &

sk
Register
Request &
Business Unit
Management
updateBusinessUnitOperating Invoke &

Plan
Execute
Financial
Compliance
Resolution
Report &
Notify
Internal Audit
Request &
Monitor
Request &
Monitor
Business Unit
Financial
updateBusinessUnitFinancialO Invoke &
Business Unit
Request &
Operations
peratingPlan
Execute
Management
Monitor
Financial Statements Finance assembles the year-end financial statements for the annual report
Financial Control
executeYearEndFinancialRepo Invoke &

rting
Execute
Corporate
Strategy
Request &
Monitor
Financial
Statements
executeYearEndFinancialState Invoke &

ments
Execute
Request &
Business Unit
Accounting
Report &
Notify
Financial
Statements
Regulatory & Legal

Authority
executeFinancialAudit
Invoke &
Execute
Request &
Regulatory
Reporting
Invoke &
Execute
Request &
executeRegulatoryReporting
Request &
Monitor
Corporate
Invoke &
Corporate
Request &
Communications executeAnnualReport
Execute
Strategy
Monitor
Tax Administration Finance reviews the enterprise tax position and adjusts business unit allocations
Financial
Statements
readFinancialStatements
Report &
Notify
Tax
Administration
Request &
Monitor
Financial
Accounting
readProductJournal
Report &
Notify
Financial
Statements
Request &
Monitor
Business Unit
Budget
Report &
Notify
Tax
Administration
Request &
Monitor
Business Unit
Accounting
Report &
Notify
Business Unit
Budget
Request &
Monitor
Regulatory & Legal executeTaxOptimizationServic Invoke &

Authority
e
Execute
Tax
Administration
Request &
Monitor
Business Unit
Invoke &
Tax
Budget
Execute
Administration
Hand-Off
Reward Point Remittance A customer redeems reward points
Initialize &
Register
Reward Points
Administration
executeRewardPointsRemitta Invoke &

nce
Execute
Reward Points
Account
readRewardPointsAccount
Report &
Notify

Reward Points
Administration
Product Broker
Agreement
initiateBrokerRewardPointDeli Invoke &

Reward Points
very
Execute
Administration
Initialize &
Reward Points
Payment Order
Register
Administration
Financial Accounting Product fulfillment books transaction at the end of
Report &
Position Keeping
retrieveCashAccountHistory Notify
Loan
Request & Hold
Request & Hold

Hand-Off,
Request & Hold
day
Request & Hold
Financial
Accounting
postFinancialAccount
Invoke &
Execute
Loan
Request & Hold
Position Keeping
updateCashAccount
Invoke &
Execute
Loan
Request & Hold
Business Unit
updateBusinessUnitAccountin Invoke &
Accounting
g
Execute
Merchandising Loan Origination
Offer Management InitiateOffer
Initialize &
Register
Financial
Accounting
Hand-Off,
Request & Hold
Sales Product
Agreement
Report &
Notify
Offer
Management
Request & Hold
Party Data
Management
queryPartyDetails
Report &
Notify
Offer
Management
Request & Hold
Document
Services
ReadDocuments
Report &
Notify
Offer
Management
Request & Hold
Sales Product
Agreement
CreateSalesProductAgree
ment
Initialize &
Register
Offer
Management
Request & Hold
Contact Dialogue Request &

Monitor, Hand-Off
Guideline
Compliance
ProvideComplianceGuidelin Report &

es
Notify
Offer
Management
Request & Hold
Underwriting
ProvideUnderwritingDecisi Initialize &

on
Execute
UpdateTreasuryPosition
Initialize &
Execute
ProvideRegulatoryComplia Report &
nceGuidelines
Notify
Offer
Management
Offer
Management
Offer
Management
Request & Hold
Guideline
AssessGuidelineComplianc Initialize &
Compliance
e
Execute
Correspondence CorrespondenceWithRespo Initialize &
nse
Register
Offer
Management
Offer
Management
Request & Hold
Document
Services
StoreDocuments
Initialize &
Register
Offer
Management
Hand-Off
Sales Product
Agreement
UpdateSalesProductAgree Initialize &

ment
Register
Offer
Management
Hand-Off
Treasury
Administration
Regulatory
Compliance
Set up Fiduciary Lending Agreement

Request & Hold

Request & Hold
Request &
Monitor
Initialize &
Register

Monitor, Hand-Off
Sales Product
ProvideProductDetails
Report &
Notify
Offer
Management
Request & Hold
Party Data
Management
queryPartyDetails
Report &
Notify
Offer
Management
Request & Hold
Sales Product
Agreement
Document
Services
ProvideSalesProductAgreeme Report &

nt
Notify
Request & Hold
Report &
Notify
Offer
Management
Offer
Management
Initialize &
Register
Initialize &
Register
Offer
Management
Offer
Management
Request &
Monitor
Hand-Off
ReadDocuments
Correspondence GatherDocumentation
Request & Hold
Document
Services
StoreDocuments
Customer Credit
Rating
Guideline
Compliance

nt
Notify
Offer
Management
Request & Hold

es
Notify
Offer
Management
Request & Hold
Underwriting

on
Execute
Treasury
Initialize &
Administration
Execute
Loan
Capture Loan
Initiate &
Register
nse
Register
Offer
Management
Offer
Management
Offer
Management
Offer
Management
Request & Hold
Document
Services
StoreDocuments
Offer
Management
Hand-Off
Regulatory
Compliance

nceGuidelines
Notify
Offer
Management
Request & Hold
Guideline
Compliance
Loan

e
Execute
CreateLoan
Offer
Management
Offer
Management
Loan
Request & Hold
Offer
Management
Offer
Management
Loan
Request &
Monitor
Request & Hold
Position Keeping CreateCashAccount
Loan
Sales Product
Agreement
Payment Order
Initialize &
Register
Initiate &
Register
UpdateLoan
Initiate &
Register
UpdateSalesProductAgree Initiate &
ment
Register
InitiatePaymentOrder
Initiate &
Register
Hand-Off
Hand-Off
Request &
Monitor
Request &
Monitor
Request & Hold
Letter of Credit Origination
Sales Product
Agreement
ReadSalesProductAgreeme Initialize &

nt
Register
Offer
Management
Request & Hold
Party Data
Management
Letter of Credit
readPartyDetails
Report &
Notify
Report &
Notify
Offer
Management
Offer
Management
Request & Hold
Customer Credit
Rating

nt
Notify
Offer
Management
Request & Hold
Regulatory
Compliance

nceGuidelines
Notify
Offer
Management
Request & Hold
Credit
Management
Initialize &
Register
Offer
Management
Request & Hold,

Request &
Monitor
Letter of Credit
CreateLetterOfCredit
Initialize &
Register
Offer
Management
Hand-Off
queryLetterOfCredit
Request & Hold
Correspondence

sponse
Register
Letter of Credit
Request &
Monitor, Hand-Off
Document
Services
createNewDocument
Letter of Credit
Hand-Off,
Request & Hold
Initialize &
Register
Negociate Merchandising Loan Frame Contract

Initialize &
Register

Monitor, Hand-Off
Sales Product
ProvideProductDetails
Report &
Notify
Offer
Management
Request & Hold
Party Data
Management
queryPartyDetails
Report &
Notify
Offer
Management
Request & Hold
Document
Services
ReadDocuments
Report &
Notify
Offer
Management
Request & Hold
Brokered
Product
Guideline
Compliance
CreateBrokeredProductAgr Initialize &

eement
Register
es
Notify
Offer
Management
Offer
Management
Reqest &
Monitor
Request & Hold
Underwriting

on
Execute
Initialize &
Execute
nceGuidelines
Notify
Offer
Management
Offer
Management
Offer
Management
Request & Hold
Guideline
Compliance
e
Execute
nse
Register
Offer
Management
Offer
Management
Request & Hold
Document
Services
StoreDocuments
Initialize &
Register
Offer
Management
Hand-Off
Brokered
Product
CreateBrokeredProductAgr Initialize &

eement
Register
Offer
Management
Reqest &
Monitor
Treasury
Administration
Regulatory
Compliance
Claiming a Bank Guarantee
Hand-Off
Request & Hold
Request &
Monitor
Bank Guarantee
RegisterClaim
Initialize &
Register

Monitor, Hand-Off
Document
Services
StoreDocuments
Bank Guarantee Hand-Off
Party Data
Management
queryPartyDetails
Initialize &
Register
Report &
Notify
Party Data
Management
initiateNewParty
Sales Product
Agreement
Payment Order
Initialize &
Register
ProvideSalesProductAgreeme Report &
nt
Notify
Initiate &
Register
Initialize &
Execute
Initialize &
Execute
Initialize &
Execute
Initiate &
Register
Customer Credit
Rating
ReviewRating
Credit Agency
Service
Operations
Consolidated
Customer
Activity
Open Item
Management
UpdateCustomerHistory
UpdatedCustomerHistory
CreateOpenItem
Setup Syndicated Loan Fulfilment

Setup
Syndicated
Loan Fulfilment
Syndicated
Loan SetupSyndicatedLoan

Bank Guarantee Request &

Monitor, Hand-Off
Initiate &
Register
Position Keeping SetupSupportingAccountin Initiate &
gCapabilities
Register
Offer
Management
Syndicated
Loan
Request &
Monitor
Request & Hold
Credit Agency
Service
Operations
Payment Order
FileLoan
Initiate &
Register
Syndicated
Loan
Hand-Off
Initiate &
Register
Syndicated
Loan
Request &
Monitor
A Term Deposit account comes to maturity
Payment
Execution
Initialize &
Register
Initialize &
createDebitTransactionRecord Register
Deposit Account Hand-Off

Payment
Execution
Request & Hold
Position Keeping
Report &
queryDepositAccount
Notify
createCreditTransactionRecor Initialize &
d
Register
Position Keeping Request & Hold

Payment
Execution
Request & Hold
Current Account
queryCurrentAccount
Position Keeping
Deposit Account
executePaymentTransaction
Report &
Notify
Position Keeping Request & Hold
Business Unit
Accounting
executeBusinessUnitAccounti Initialize &

ngTransaction
Register
Position Keeping Hand-Off
createCorrespondenceReques Initialize &

Correspondence
t
Register
Deposit Account Request & Hold
A walk in individual comes at a branch to buy cash foreign currency with base cash currency
Servicing Position processIncomingCustomer
Invoke &
Branch Location Request & Hold
Execute
operations
Contact Dialogue captureCustomerNeeds
Initialize &
Register
Product Matching
checkProductMatch
Invoke &
Execute
Contact Dialogue
updateRemittanceAmount
Invoke &
Execute
Compliance
Checks
Contact Dialogue
checkComplianceRules
Product and
Pricing
Maintain &
Analyze
executeComplianceRules
Invoke &
Execute
retrieveProductTermsConditio Maintain &
ns
Analyze

Currency
retrieveRateValue
Exchange
Servicing Position createTransactionDetails
Maintain &
Analyze
Initialize &
Register
Contact Dialogue
Report &
Notify
Servicing Position executeAuthorisationRules
Invoke &
Execute
Servicing Position updateTillJournal
Invoke &
Execute
Payment
Execution
executePaymentTransaction
Initialize &
Register
Position Keeping
createCreditTransactionRecor
d
createCreditTransactionRecor
d
Initialize &
Register
Initialize &
Register
Payment
Execution
Payment
Execution
Position Keeping
notifyTransactionDetails
Request & Hold

Request & Hold
Position Keeping
createDebitTransactionRecord Initialize &

Register
Payment
Execution
Request & Hold
Correspondence
createCorrespondenceReques Initialize &

t
Register
Contact Dialogue closeContactDialogue
Invoke &
Servicing Position Hand-Off
Execute
3a Counterparty risk management - Trading activity pushes the collective position for a major counterparty to
Position
Management
checkCounterpartyPosition
Invoke &
Execute
checkPositionCounterpartyRis Invoke &

Counterparty Risk k
Execute
Report &
Credit Risk Models readCreditRiskModel
Notify
Clearing &
Initialize &
Settlement
executeTransaction
Register
Payment
Initialize &
Execution
Register
Cash Management initiatePayment
& Account
Invoke &
Services
updateCounterpartyAccount Execute
3b Counterparty risk management, limit breach - Trading
Position
Management
checkCounterpartyPosition
Invoke &
Execute
checkPositionCounterpartyRis Invoke &

Counterparty Risk k
Execute
Report &
Credit Risk Models readCreditRiskModel
Notify
Trading Book
updateCounterpartyTradingAc Invoke &
Oversight
tivity
Execute
6 Regulatory Compliance - Ad hoc-compliance-checks are
Compliance
Checks
Compliance
Checks
Party Data
Management
updateRuleset
checkParty
queryPartyDetails
Invoke &
Execute
Invoke &
Execute
Report &
Notify
Trade
Management
Request &
Monitor
Position
Request &
Management
Monitor
Counterparty
Risk
Request & Hold
Trade
Management
Hand-Off
Clearing &
Settlement
Hand-Off
Hand-Off,
Payment
Request &
Execution
Monitor
activity pushes the collective position for a major co
Trade
Management
Request &
Monitor
Position
Request &
Management
Monitor
Counterparty
Risk
Request & Hold
Counterparty
Risk
Hand-Off
defined and established. For each payment the comp
Regulatory
Compliance
Payment Order
Compliance
Checks
Request & Hold

Hand-Off
Request & Hold
Regulatory & Legal

Report &
Compliance
Authority
provideCounterpartyIssues
Notify
Checks
Hand-Off
Servicing Issue Analysis - Servicing management assess servicing activity and identifies a product design issu
Servicing Activity
Analysis
requestAnalysis
Invoke &
Execute
Call Center
Management
Request &
Monitor
Servicing Event
History
readEventHistory
Bank Portfolio
Analysis
queryPortfolioDetails
Report &
Notify
Asset
Securitization
Request &
Monitor
Treasury
Management
Invoke &
requestPortfolioSecuritization Execute
Asset
Securitization
Hand-Off
Report &
Servicing Activity Request &
Notify
Analysis
Monitor
Invoke &
Call Center
Product Design
requestProductChange
Execute
Management
Hand-Off
Asset Securitization - Treasury Management initiates securitzation of selected loans
Asset
Invoke &
Treasury
Securitization
checkPortfolioSecuritization
Execute
Management
Hand-Off
Asset
Securitization
Fraud detection
Compliance
Checks
Fraud Detection
Fraud AML
Resolution
Payment
Execution
Fraud Models
authorisePortfolioSecuritizatio Invoke &

n
Execute
- Analysis of a payment order leveraging
Initialize &
executeComplianceChecks
Register
Initialize &
executeFraudDetection
Register
Treasury
Management
Hand-Off
existing Fraud Models
Payment Order
Compliance
Checks
Hand-Off
Fraud Detection
Fraud AML
Resolution
Hand-Off
authorisePaymentExecution
Initialize &
Register
Invoke &
Execute
updateFraudModels
Invoke &
Execute
Fraud AML
Resolution
executeFraudAMLResolution
Invoke &
Fraud Detection
updateFraudModels
Execute
Fraud Models
E-Branch: Customer logs into the E-Branch to check balance and transfer
E-Branch
Invoke &
Operations
processInboundContact
Execute
*customer*
Invoke &
E-Branch
Contact Routing
routeContactToResource
Execute
Operations
Invoke &
Contact Dialogue handleContact
Execute
Contact Routing
Hand-Off
Hand-Off
Hand-Off
Hand-Off
funds
Request & Hold
Hand-Off
Hand-Off
Party
Authentication
authenticateUser
Customer Product
Coverage
getAccessEntitlements
Transaction
Authorization
authorizeAction
Current Account
Transaction
Authorization
Party
Authentication
Transaction
Authorization
getAccountBalance
authorizeAction
Invoke &
Execute
Invoke &
Execute
Invoke &
Execute
Invoke &
Execute
Invoke &
Execute
Invoke &
Execute
Invoke &
Execute
Current Account
transferFunds
Invoke &
Execute
Correspondence
Report &
Notify
Make
Current Account Announcement
Customer Event
History
createCustomerEventLog
Make
Contact Dialogue Announcement
Contact Routing
informContactFinished
Report &
Notify
Invoke &
Execute
authorizeAction
authenticateUser

Servicing Event
Report &
Make
History
createServiceEventLog
Notify
Contact Routing Announcement
Cash Movements - The Head Office request at EOD each Branch to provide the balances of their cash servicing
Branch Location
Operations
initiateEODServicingPositionB Invoke &

alanceGathering
Execute
getEODServicing
Invoke &
Servicing Position PositionBalance
Execute
Branch Location
reportEODServicingPositionBa Report &
Operations
lance
Notify
Cash/Currency
Inventory
Calculate inventory and

determine cash float
excess/needs
Branch Currency
Distribution
Branch Location
Operations
Invoke &
Execute
Branch Portfolio
Notification
Request &
Contact Dialogue Monitor
Request &
Servicing Position Monitor
Branch Location
Operations
Hand-Off
Invoke &
Deliver/collect cash/currency Execute
Cash/Currency
Inventory
Hand-Off
Invoke &
Deliver/collect cash/currency Execute
Branch Currency Request &

Distribution
Monitor
Invoke &
Servicing Position Deliver/collect cash/currency Execute
Branch Location
Operations
Branch Location
Operations
Request &
Servicing Position Monitor
reportOnDeliver/collect
cash/currency
Report &
Notify
Request &
Monitor
Branch Currency reportOnDeliver/collect

Distribution
cash/currency
Servicing Event
History
CreateServicingEvent
Servicing Issue Handling - A call center rep
Contact Routing
assigneResource
Contact Dialogue
identifyCustomer
Customer
Authentication
identifyCustomer
Contact Routing
Sevicing Position
Contact Dialogue
handleContact
Party Profile
Customer Event
History
getInformation
Contact Dialogue
logCustomerDetails
Interactive Help
getGuidence
Current Account
getAccountDetails
getCustomerHistory
Case Management createCase
Contact Dialogue
Customer Event
History
closeDialog
Contact Routing
Servicing Event
History
closeSession
createServiceEventlog
createServiceEventlog
Report &
Branch Location Request &
Notify
Operations
Monitor
Initialize &
Branch Currency
Register
Distribution
Notification
raises a servicing issue relating to a customer problem resolution
Invoke &
Voice Services
Execute
Operations
Hand-Off
Invoke &
Execute
Contact Routing Hand-Off
Invoke &
Execute
Invoke &
Execute
Invoke &
Execute
Invoke &
Execute
Invoke &
Execute
Invoke &
Execute
Invoke &
Execute
Invoke &
Execute
Invoke &
Execute
Invoke &
Execute
Report &
Notify
Report &
Notify
Invoke &
Execute
Invoke &
Execute

Contact Routing
Hand-Off

Sevicing Position Request & Hold

Sevicing Position Request & Hold

Make
Contact Dialogue Announcement
Sevicing Position Hand-Off
Contact Routing
Hand-Off
Input Parameters
Identifier
Depiction
Status
Control
Analysis
Response
Y/N
Correpondent
BankDetais
ValidDate
Correpondent
BankDetais,
Corresponden Corresponden
tBankID
tBankRole
ValidDate
Correpondent
BankDetais,
tBankID
tBankRole
ValidDate
UpdateSWIFT
Corresponden KeyInstructio
tBankID
n
Corresponden
tBankID,
SWIFTMessag
eType
KeyRequest
Y
RequestInbou
ndSWIFTNotif
ication
FromDateTim
e,ToDateTime
diagnosis
SWIFTMessag
eDetails
Corresponden
Corresponden tSWIFTActivit OutOfPattern
tBankID
y
Behavior
Corresponden Reason For
tBankID
Suspension
Corresponden
tBankID
Corresponden Notify of
tBankID,
detected
SWIFTMessag message
eType(MT999 usage
)
problem
SuspendCorr
espondentAct FromDateTim
ivity
e,ToDateTime
FromDateTim
e,ToDateTime
,
SWIFTMessag
eTypes
NotifyCorresp
ondentSuspe
nded,
Problem
details,
SWIFTMessag Corresponden
Corresponden eContentRep tActivitySusp FromDateTim
tBankID
ort
ended
e,ToDateTime
Corresponden
tActivitySusp FromDateTim
ended
e,ToDateTime
Corresponden
tBankID
Corresponden
tBankID
Corresponden Request
tBankID,
explanation
SWIFTMessag for out of
eType(MT999 pettern
)
behavior
Corresponden
tBankID
RequestInbou
ndSWIFTNotif
ication
Corresponden
tActivityActiv FromDateTim
e
e,ToDateTime
RequestInbou
ndSWIFTNotif
ication
ed
AccountID
PaymentTrans
actionDetails
Amount,
Currency,
Reference
RequestInbou
ndSWIFTNotif
ication
Customers
with a
specific
security
holdings
GetLegalDom
icile
SecurityID
PartyID
PaymentOrde
rDetails (to,
from,
amount)
Y
Y
DocumentTe
Corresponden mplateID,
ceReferenceI DocumentCo
D
ntent
DocumentRec
ordDetails
curities trade across investors
Addressee,
DispatchDate
,
DispatchMech
anism,
InvestmentPo
rtfolioID
RequestID
Y
BlockOrderDe
tails
BlockOrderDe
BlockOrderID tails
BlockOrderDe
TradeID
tails
N
OrderInstruct
ions
TradeExecutio
nInstructions
BlockOrderDe
tails,
BlockOrderID TradeDetails
Y
Y
N/Y
RequestBlock
OrderNotificat
ion
trade
N/Y
InvestmentPo SettlementDe
rtfolioID
tails
N/Y
rtfolioID
tails
N/Y
Corresponden
tBankID,
SWIFTMessag Settlement
eType(MTnnn notiifcation
)
details
N
RequestInbou
ndSWIFTNotif
ication
TradeID
TradeDetails,
FaliureDetails
N/Y
TradeID
OrdersFromT
o, OrdersWith
TradesFromTo
, TradesWith
Counterparty
ID
Counterparty
Details
OrderID
TradeID
TradeID
AmendmentD
etails
TradeDetails
Y
Y
Y
N/Y
UpdateNotific
ation
TradeID
TradeDetails
N/Y
TradeID
SettlementDe
tails
N/Y
odian
SubCustodian
ID
SubCustodian
AgreementDe
tails
SubCustodian
ID
ReportID,
Report
Parameters
VerificationLe
vel,
Authenticatio
nLevel
SubCustodian
ID
ActivityReport
tion activity
ChannelID,
ContactID
ServicingData
ServicingID
PartyData,
VerificationDe
tail,
Autentication
Detail,
ChannelDetail
ChannelData,
ContactData
ChannelID,
PartyID
CustomerDet
ailsData,
Channel/Devi
ceDetails
ServicingID
PartyID,
ChannelID
ChannelID,
PartyID
Y
Y
Y
ActivityPeriod
, ActivityType
TransactionD
etails
BookingRequ
estID,
CurrentAccou PaymentTrans
ntID
actionDetails
n across multiple products
CustomerAgr
eementID
ValidFromDat
e,
ValidToDate
CustomerAgr
eementID,
SalesProduct
AgreementID
ValidFromDat
e,
ValidToDate
PartyID,
CustomerOrd
erDetails
PartyID
DocumentRec
ordDetails
CustomerOrd
erType,
CustomerOrd
erParameters
ActivityPeriod
, ActivityType
N/Y
Y
Y
Addressee,
Corresponden Document
ceRefernceID Content
DispatchDate
,
DispatchMech
anism,
DocumentTe
mplateID
PartyID
RequestedCu
stomerTaxPos
itionDetailsNo
tificatio
CustomerAgr
eementID
ValidFromDat
e,
ValidToDate
CustomerAgr
eementID,
SalesProduct
AgreementID
CashAccountI
D
ValidFromDat
e,
ValidToDate
ReportingPeri
od
CardID
BillingDetails
Addressee,
DocumentRec
ordDetails
BillingDate
DispatchDate
,
DispatchMech
anism,
DocumentTe
mplateID,
ExpectedResp
onseDuration
Y
Y
Y
Y
Y
RequestInbou
ndChequeDeli
veryNotificati
on
RequestCheq
ueProcessing
DetailsNotiifc
ation
PaymentOrde PaymentDetai
rID
ls
Y
Y
PaymentOrde
rID
RequestCard
Billing&Paym
entDetailsNot
ification
ChannelID,
ContactID
VerificationLe
vel,
Authenticatio
nLevel
capture
PartyPassThr
oughData
CardID
PartyData,
VerificationDe
tail,
Autentication
Detail,
ChannelDetail
ChannelData,
ContactData
ChannelData,
ContactData
ChannelData,
ContactData
ChannelID,
PartyID
CustomerDet
ailsData,
Channel/Devi
ceDetails
ServicingID
ServicingID
TokenID
Y
Y
Y
RequestedAct
ion
PartyID
ChannelID,
PartyID
TransactionD
etails
CardID
TransactionD
etails,
ContactData,
ChannelData
CardID,
CardTransacti
onID,
CardAuthoriz TransactionD
ationID
etails
SearchQuery
NewCustomer
Details
Y
NewParty
LocationDetil
as
DocumentRec
ordDetails
PartyDetails
PartyID,
NewParty
PartyDetails
PartySearchQ
ueryDetails
PartyDetails
PartyID
PartyID
PartyDetails,
ProductAgree
mentDetails
DocumentRec
ordDetails
Y
Y
PartyID,
PartyAgreem
entID,
PartyDetails,
SalesProduct ProductAgree
AgreementID mentDetails
CustomerDet
ails,
CustomerID, ProductDetail PositionKeepi
ProductID
s
ngStatus
CustomerID,
ProductID
TokenDetails
DispatchDate
,
DispatchMech
Addressee,
anism,
DocumentTe
mplateID
cuments processed, payment confirmed
Y
Y
CustomerAgr
eementID
ValidFromDat
e,
ValidToDate
CustomerAgr
eementID,
SalesProduct
AgreementID
ValidFromDat
e,
ValidToDate
TransactionsF
romTo,
TransactionTy
pes,
StatementTyp
eID
ReportingPeri
od
CardID
CashAccountI
D
CardCaseDet
CardID
ails
rID
ls
Addressee,
TransactionID
, CardID,
CaseID
PaymentOrde
rID
RequestedDo
cuments
PaymentDetai
ls
Addressee,
DocumentRec
ordDetails
CaseData
DispatchDate
,
DispatchMech
anism,
DocumentTe
mplateID
ResponseSch
edule
DispatchDate
,
DispatchMech
anism,
DocumentTe
mplateID
Y
Y
Y
Y
Y
Y
Y
Y
dent banking accounts

SWIFT
Message ID
(MT940/950)
NostroAccoun
tID,
VostroAccoun
tID
NostroAccoun
tID
CashAccountI
D
MT940/950
SWIFT
Message
content
Accounting
Period
Reporting
Period
ReportingPeri
od
Corresponden MT999 tBankID,

request
SWIFTMessag details for
eType
mismatch
Y/N
Y
Y
Y
RequestInbou
ndSWIFTNotif
ication
Received
corresponden
t explantion
details,
Reconciliation MT999
TaskID
content
Y/N
Amount,
Currency,
AccountID
Reference
ment with a bank to check all issued checks
N
Cash
Management
Related
Corresponden
ce
PartyID
IssuedChequ
eDetails
Addressee,
RejectedCheq
PartyID
ueDetails
large corporate
ChequeBatch ChequeDetail
ID
s
IssuedDates,
MismatchedC
heckReportRe
quest
DispatchDate
,
DispatchMech
anism,
DocumentTe
mplateID,
ExpectedResp
onseDuration
AccountID
ChequeNumb
er(s)
Y/N
RequestInbou
ndSWIFTNotif
ication
Amount,
Currency,
Reference
ChequeNumb
er(s)
Cheque
SWIFTMessag details
eType(Payme requiring
nt request)
payment
rID
ls
PaymentTrans
actionDetails
Y
Y
N
RequestCorre
spondentTran
sactionDetails
rID
ls
Addressee,
nitiates debt issuance
PartyID
ProjectDetails
PartyID
SupportRequ
estDetails
DispatchDate
,
DispatchMech
anism,
DocumentTe
mplateID
Y
Y
Y/N
TimeAuthoriz
ation,
Schedule
PublicOffering
Details
Y/N
PartyID
ProjectDetails
Y/N
PartyID
SupportRequ
estDetails
TimeAuthoriz
ation,
Schedule
Specliast
resource
requirements
SpecliastType
,
SpecialistTask
Schedule
PartyID
commitments
PartyID
a potential acquisition
PartyID
PartyID
PartyDetails,
ContractRefer
enceDetails,
BillingDetails,
Amount
Y/N
ProjectDetails
Y/N
SupportRequ
estDetails
TimeAuthoriz
ation,
Schedule
Specliast
resource
requirements
SpecliastType
,
SpecialistTask
Schedule
MarketResear
chSubjectDefi
nition
ResearchReq
uestDetails
MarketResear
chAnalysisDef
inition,
MarketResear
chReport
AnalysisRequ
estDetails
PartyID
PartyDetails,
ContractRefer
enceDetails,
BillingDetails,
Amount
Y/N
PartyID
ProjectDetails
Y/N
PartyID
SupportRequ
estDetails
PartyID
PrivatePlacem
entDetails
Y/N
PartyID
ProjectDetails
Y/N
PartyID
SupportRequ
estDetails
TimeAuthoriz
ation,
Schedule
MarketResear
chSubjectDefi
nition
ResearchReq
uestDetails
MarketResear
chAnalysisDef
inition,
MarketResear
chReport
AnalysisRequ
estDetails
placement
TimeAuthoriz
ation,
Schedule
PartyID
InitialPublicOf
feringDetails
Y/N
PartyID
ECM/DCM
requirements
Y/N
ustomer
PartyID
RequestForPr
ojectDetails
Addressee,Do
cumentType,
DocumentTex
t
RequestInbou
ndCorrespond
enceNotificati
on
ProductID,
PartyID
OfferDetails,
CustomerDet
ails
PartyID,
CustomerAgr
eementID
PartyID,
Y/N
ValidFromDat
e,
ValidToDate
PartyDetails
Y
ValidFromDat
e,
ValidToDate
PartyID
PartyID
ProjectDetails
PartyID,
OfferID
OfferDetails,
CustomerDet
ails
OfferID
OfferDetails,
CustomerDet
ails
OfferID
OfferDetails,
CustomerDet
ails
DocumentRec
ordDetails
(CompletedPr
ojectFinanceA
pplication)
Addressee,
Document
Content
(Project
finance
Corresponden approval
ceRefernceID notification)
Y/N
ValidFromDat
e,
ValidToDate
DispatchDate
,
DispatchMech
anism,
DocumentTe
mplateID
services to customers
ServicingID
ChannelData,
ContactData
PartyID,
Product/Servi
ceID,
Lead/Opportu
CampaignID nityDetails
Y/N
Lead/Opportu Lead/Opportu Lead/Opportu

nityID
nityDetails
nityStatus
ValidFromDat
e,
ValidToDate
CustomerAgr
eementID
PartyDetails,
ProductAgree
mentDetails
Lead/Opportu
nityDetails,
Lead/Opportu BrokeredProd
nityID
uctDetails
periodically)
Y/N
ValidFromDat
e,
ValidToDate
BrokerAgree
mentID
BrokerID,
CommissionA
greementID
rID
ls
eflected on their account and they've been charged fees and penalties as a result
ChannelData,
ServicingID ContactData
Y/N
Y
ChannelID,
PartyID
CustomerDet
ailsData,
Channel/Devi
ceDetails
ChannelID,
PartyID
TransactionD
etails
CustomerAgr
eementID
ValidFromDat
e,
ValidToDate
CustomerAgr
eementID,
SalesProduct
AgreementID
ValidFromDat
e,
ValidToDate
PartyID,
EventID
ContactDialog
ueDetails,
EventDetails,
EventResultD
etails,
ResultFormat
Details
TransactionsF
romTo,
TransactionTy
pes,
StatementTyp
eID
ReportingPeri
od
CardID
CashAccountI
D
CardID
CardCaseDet
ails
PartyID
ContactDialog
ueDetails,
EventDate,
EventTime,
EventDetails,
EventResultD
etails,
ResultFormat
Details
RequestedAn
alysisDetails
ServiceResou
rceID
CardID,
CardCaseID
ProductID
ValidFromDat
e,
ValidToDate
CaseData
Y
Y
Y
Y
AnalysisPerio
d, CaseTypes,
AnalysisPerio
d,
ServiceActivit
yTypes,
AnalysisID
ReportingPeri
od,
ServiceEvent
Types
Y
Y
Enhancement
RequestDetail
s
SeverityIndic
ator
Y/N
PartyPortolioA
nalysisDetails
AnalysisPerio
d,
CompetitorAn
alysisReportI
D
AnalysisPerio
d,
CustomerSur
veyReportID
CustomerCa
mpaignDesig
nParameters
Y/N
ProductVersio
n
ProductID,
CustomerCa
mpaignID
InteractiveHel
pText,
InteractiveHel
pCategory
ValidFromDat
e,
ValidToDate,
AvailableToPa
rtyType
Y/N
CustomerCa
mpaignID
CustomerCa
mpaignDetail
s
RunFrom/to
Date,
RunLocations,
RunSegments
Y/N
SearchQuery
PartyCampaig
nSelectionCrit
eria
CustomerCa
mpaignID
CustomerCa
mpaignRequir
ements
ProductID
PartyID
CampaignElig
ibilityDetails
PartyID
TopicID,
Product/Servi
ceID,Custom
erCampaignI
D
PartyID,
Product/Servi
ceID,
CustomerCa
mpaignID
PartyDetails,
Product/Servi
ceDetails,
PartyID,
CustomerCap
Product/Servi mpaignDetail
ceID,
s,
CustomerCa OfferingConte
mpaignID
xtDetails
ValidFromDat
e,
ValidToDate
PartyDetailTy
pe
N
Y
RequesterPro
file
ValidFromDat
e,
ValidToDate
PartyDetails,
Product/Servi
ceDetails,
CustomerCap
mpaignDetail
s,
PartyID,
OfferingConte
Product/Servi xtDetails,
ceID,
RegulatorySui
CustomerCa tabilityAssess
mpaignID
mentDetails
Y/N
PartyDetails,
Product/Servi
ceDetails,
CustomerCap
mpaignDetail
PartyID,
s,
Product/Servi OfferingConte
ceID,
xtDetails,
CustomerCa RegulatorySui
mpaignID,
tabilityAssess
OfferID,
mentDetails,
EmployeeID EmployeeID
tify that they have moved
PartyID,
CustomerOrd CustomerOrd
erType
erDetails
CustomerOrd
erType,
CustomerOrd
erParameters
N/Y
CustomerAgr
eementID
ValidFromDat
e,
ValidToDate
LocationDetil
as
PartyID,
LocationID
LocationDetil
as
Y
CheckNewLoc
ationImpactO
nEligibility
PartyID,
Product/Servi
ceID,
Lead/Opportu
PartyID
AddresseeDet
ails,
DocumentTyp
e(RequestCh
angeOfAddre
ssConfirmatio
n),
LocationDetai
ls,
ContactDetail
s
Y/N
Adressee,Doc
umentType,Te
xt
RequestInbou
ndCorrespond
enceNotificati
on
DocumentRec
ordDetails
(ChangeOfAd
dressConfirm
ation)
PartyID
PartyReferenc
eDataForUpd
ate(ChangeOf
Address)
UpdateItemV
alidDates
Y/N
captured
ProductID,
ProductInven DistributionD
toryItemID
etails
ProductID,
ProductInven
toryItemID
IssueDate,
IssueVolume,
IssueLocation
Y/N
Campaign
Related
Corresponden
ce
PartySearchQ
ueryDetails
LocationDetil
as
NewCustomer
Details
PartyID
Y/N
NewParty
ProspectDetai
ls
PartyDetails
fore solicitation by the bank
Y/N
FlagAsProspe
ct
PartySearchQ
ueryDetails
ProspectIdent
ificationDetail
s
LocationDetil
as
Y
DoNotCallLoc
ationID
RegulatoryRe
quirementRe
questDetails
(solicitationru
les/limits)
ProspectDetai
ls
FlagAsProspe
ct
ServicingReso
ProspectCam urceRequirem
paignID
ents
ResourceVolu
me,
ResourceType
,
ResourceSch
edule
the offer process
ServicingID,
SessionTypeI SessionDescri
D
ption
Y
ProspectSelec
tionCriterai
CampaignID
PartyID
ServiceResou
rceID
ServiceResou
rceID
ContactDetail
s
ContactNumb
er
ProductID,
CampaignID
OfferDetails,
CustomerDet
ails
Y
ChannelType
Y/N
ProspectCam
paignID,
ProspectStatu
ProspectID
sDetails
mers for internal campaign follow-up
CampaignID,
TopicID,
PartyID
Y/N
PartyType(SM
BCustomer)
CustomerCa
mpaignID,
PartyID
PartyID
CustomerCa
mpaignID,
PartyID
SupportRequ
estDetails
TimeAuthoriz
ation,
Schedule
Specliast
resource
requirements
SpecliastType
,
SpecialistTask
Schedule
BranchLocati
onID,
CustomerCa
mpaignID,
PartyID,
SpecialistCust
SpecialistTask omerMeeting
ID
Logistics
Addressee,
Document
Content
(Specialist
branch
Corresponden meeting
ceRefernceID logistics)
customer problem resolution
ChannelData,
ServicingID ContactData
Y
DispatchDate
,
DispatchMech
anism,
DocumentTe
mplateID
Y
RequestGene
ralGuidelines
TopicID
PartyData
PartyID
CustomerCas
eDetails
PartyID
ContactDialog
ueDetails,
EventDate,
EventTime,
EventDetails,
EventResultD
etails,
ResultFormat
Details
ServiceResou
rceID
ServiceResou
rceID
ServiceIncide
ntDetails
ServiceEvent
Details
ValidDate/Ti
me,
UrgencyIndic
ator
ServiceEvent
Type
ValidFromDat
e,
ValidToDate
LegalEntitySt
ructure
omer
PartyID,
CustomerAgr
eementID
PartyID
BankGuarant
eeQueryPara
meters
OfferID
PartyID,
ValidFromDat
e,
ValidToDate
OfferDetails,
CustomerDet
ails
PartyDetails
RegulatoryRe
quirementRe
questDetails
(country
constraints
on
guarantees)
OfferID
OfferDetails,
CustomerDet
ails
OfferID
OfferDetails,
CustomerDet
ails
PartyID,
BankGuarant BankGuarant
eeID
eeAgreement
Addressee,Do
cumentType,
DocumentTex
t
RequestInbou
ndCorrespond
enceNotificati
on
DocumentRec
ordDetails
(CompletedB
ankGuarante
eApplication)
OfferDetails,
CustomerDet
ails
Y/N
d
ProductID,
PartyID
PartyID,
CustomerAgr
eementID
PartyID,
PartyID
ValidFromDat
e,
ValidToDate
PartyDetails
Y
Y
ValidFromDat
e,
ValidToDate
PartyID,
OfferID
OfferDetails,
CustomerDet
ails
OfferID
OfferDetails,
CustomerDet
ails
OfferID
OfferDetails,
CustomerDet
ails
DocumentRec
ordDetails
(CompletedCr
editFacilityAp
plication)
Addressee,
Document
Content
(Credit
facility
ValidFromDat
e,
ValidToDate
Y
DispatchDate
,
DispatchMech
anism,
DocumentTe
mplateID
tomer
PartyID,
CustomerAgr
eementID
ValidFromDat
e,
ValidToDate
LegalEntitySt
ructure
PartyID
LetterOfCredi
tQueryParam
eters
PartyID,
ValidFromDat
e,
ValidToDate
Y
Y
PartyDetails
RegulatoryRe
quirementRe
questDetails
(country
constraints
on letters of
credit)
OfferID
OfferDetails,
CustomerDet
ails
OfferID
OfferDetails,
CustomerDet
ails
PartyID,
LetterOfCredi LetterOfCredi
tID
tAgreement
Addressee,Do
cumentType,
DocumentTex
t
RequestInbou
ndCorrespond
enceNotificati
on
DocumentRec
ordDetails
(CompletedLe
tterOfCreditA
pplication)
ons for a corporate customer
RequestInbou
ndCorrespond
enceNotificati
on
Document(Tr
ade finance
tranaaction
related
documents)
CreditFacilityI
D,
TradeFinance
TransactionID
, Party ID
PaymentOrde
rID
TradeFinance
PaymentTrans
actionDetails
PaymentDetai
ls
ValidDate,
PaymentDetai
ls
Y/N
Y
mance
BusinessUnit
BusinessUnitI AnalysisRequ
D
estDetails
BusinessUnit
BudgetReport
Details
BusinessUnitF
inancialAnaly
BusinessUnitI sisRequestDe
D
tails
Start/End
Period,
Report Type
BusinessUnitJ
BusinessUnitI ournalReport
D
Details
Start/End
Period,
Report Type
ProductLedge
ProductLedge rReportDetail
rID
s
Start/End
Period,
Report Type
BusinessUnit
BudgetUpdat
BusinessUnitI eRequirement
D
DEtails
BusinessUnit
BusinessUnitI BudgetUpdat
D
eDetails
BusinessUnitF
inancialAnaly
D
tails
BusinessUnit
BusinessUnitI AnalysisRequ
D
estDetails
BusinessUnit
BudgetReport
Details
Start/End
Period,
Report Type
BusinessUnitF
inancialAnaly
D
tails
BusinessUnitJ
D
Details
Start/End
Period,
Report Type
BusinessUnitI
D,
FinancialCom
FinancialCom plianceRequir
plianceTaskID ementDetails
ComplianceR
equiredByDat
e
BusinessUnit
OperatingPlan
FinancialCom ComplianceR
plianceTaskID equirement
BusinessUnitF
iancialOperati
ngPlanCompli
FinancialCom anceRequire
plianceTaskID ment
the annual report
YearEndFinan
cialAnlysisRe
portingRequir
ements
YearEndFinan
cialStatement
sReportingRe
quirements
BusinessUnitY
BusinessUnitI earEndJourna
D
lReportDetails
Start/End
Period,
Report Type
YearEndFinan
cialStatement
sAuditRequire
ments,
YearEndPreAu
ditFinancialSt
atements
YearEndAudit
edFinancialSt
atements
YearEndAudit
edFinancialSt
atements,
ExecutiveCo
mmentary
siness unit allocations InterimFinanc

ialStatement
RequestDetail
s
Start/End
Period,
Report Type
ProductLedge
ProductLedge rReportDetail
rID
s
Start/End
Period,
Report Type
BusinessUnit
BudgetReport
Details
Start/End
Period,
Report Type
BusinessUnitJ
D
Details
Start/End
Period,
Report Type
InterimFinanc
ialStatements
BusinessUnit
BusinessUnitI BudgetUpdat
D
eDetails
ChannelData,
ContactData
ServicingID
PartyID
PartyID
BalanceRequ
est
RewardPoints
TransactionID
PaymentOrde
rID
RequestedPro
duct/Service
Details
PaymentDetai
ls
CashAccountI
D
ValueDate
Y
Y
ReportingPeri
od
ProductLedge PostingTransa
rID
ctionDetails
CashAccountI PostedTransa
D
ctionDetails
UpdatePosted
Indicator
(trasnactions
posted)
ProductLedge PostingSumm
rID
ary
ValueDate
Y/N
PartyID,
ProductID
PartyDetails,
ProductDetail
s
FrameContrac
tAgreementI
D
Y/N
ValidFromDat
e,
ValidToDate
PartyID
PartySearchQ
ueryDetails
PartyID
ProcessType
,
ProductType
ProductDeta
ils
PartyID
ValidFromDat
e,
ValidToDate
ProductID
ProcessType
ValidFromD
ate,
ValidToDate
OfferID
OfferDetails
OfferID
OfferDetails
ProductID
OfferID
OfferDetails
OfferID
OfferDetails
PartyID,Offe PartyID,Offe
rID,
rID,
ProductID
ProductID
OfferID
OfferDetails,C
ustomerDetai
ls
PartyID,
ProductID
PartyDetails,
ProductDetail
s
Y/N
ProductID
PartyID
PartySearchQ
ueryDetails
partyID
PartyID
ProcessType
,
ProductType
OfferDetails
rID,
rID,
ProductID
ProductID
PartyID
PartyDetails
ProductID
ProcessType
OfferID
ValidFromD
ate,
ValidToDate
OfferID
OfferDetails
OfferID
OfferDetails
OfferID
Offerdetails
OfferID
OfferDetails
rID,
rID,
ProductID
ProductID
ProductID
OfferID
OfferDetails
OfferID
OfferDetails
ContractID
ProductID
OfferID
LoanDetails
OfferID
LoanDetails
PartyID
ValidFromDat
e,
ValidToDate
PartyID
LegalEntitySt
ructure
ValidFromDat
e,
ValidToDate
LetterOfCredi
tQueryParam
eters
PartyID,
PartyDetails
ProductID
OfferID
OfferDetails,
CustomerDet
ails
OfferID
OfferDetails,
CustomerDet
ails
PartyID,
LetterOfCredi
LetterOfCredi tAgreement
tID
PartyID,
ProductID
Addressee,Do
cumentType,
DocumentTex
t
DocumentRec
ordDetails
(CompletedLe
tterOfCreditA
pplication)
PartyDetails,
ProductDetail
s
Y/N
ProductID
PartyID
PartySearchQ
ueryDetails
PartyID
ProductID
ProcessType
,
ProductType
ProductDeta
ils
ProcessType
OfferID
OfferDetails
OfferID
OfferDetails
OfferID
ProductID
y
ValidFromD
ate,
ValidToDate
OfferID
OfferDetails
OfferID
OfferDetails
PartyID,Offe
rID,
ProductID
OfferID
PartyID,Offe
rID,
ProductID
ProductDeta
ils
PartyID,
ContractID
PartyID
ClaimDetails
Y/N
DocumentRec
ordDetails
PartySearchQ
ueryDetails
PartyDetails
partyID
ClaimID
ClaimDetails
PartyID,
PartyDetails
PartyID,
PartyDetails
PartyID,
PartyDetails
partyID,Clai ClaimDetails
mID
OfferID
OfferDetails
ContractID
ProductID
ContractID
ContractDet
ails
ContractID
ProductID
DestinationAc
count,
InitiatingAcco
unt,
PaymentAmo
unt
CashAccountI TransactionA
dentification mount
N
Y
DepositAccou
ntIdentificatio
n
dentification mount
RequestPosti
ngCheckDetai
ls
CurrentAccou
ntIdentificatio
n
RequestPosti
ngCheckDetai
ls
Y
Y
CustomerID,
Corresponden
ceType
ash currency
TellerId
Y
N
TellerId
FxService,
Currencies,
TypeOperatio
n
RequestId
TellerId
Product,
Amount
ComplianceR
ules
Product
RateId
ProductTerms
andCondition
s,
RateValue,A
mount
RequestId
Fees,
CurrencyValu
es
TellerId
Amount,Prod
uct,TypeTrans
action
TellerId
Currency,
Amount,
Typetransatio
n
DestinationAc
count,
InitiatingAcco
unt,
PaymentAmo
unt
RequestId
dentification mount
FeeAccountId FeeAmount
entification
Y
Y
Y
Y
ForeignAccou TransactionA
ntIdentificatio mount
n
Corresponden TransactionD
ceType
etails
RequestId
on for a major counterparty towards a limit, counterparty risk is analyzed and determined to be within acceptable bounda
TransactionID
,
Counterparty
ID
TransactionD
etails,
ValidDate
PositionCheck
s,
LimitChecks LimitDetails
PositionID
ValidModelID
Y
Y
TransactionD
TransactionID etails
N
PaymentDetai
PaymentID
ls
N
Counterparty PaymentDetai
ID
ls
Y/N
lective position for a major counterparty towards a limit, Trading management is notified and trading activity realigned to
TransactionID
,
Counterparty
ID
TransactionD
etails,
ValidDate
PositionCheck
s,
LimitChecks LimitDetails
PositionID
Y
ValidModelID
Y
Counterparty LimitBreache TradingActivit
ID
dDetails
yCurtailed
N
ed. For each payment the compliance checks are performed. If there is a failed compliance check an information to the reg
RuleSetDetail
s,
RuleSetRequi
redParameter
s,
RuleSetValidD
ate
RuleSetID
PartyID
PartyID
PartyID
dentifies a product design issue.
KYCDetails
ComplianceC
heckIssueTyp
e
Y
ComplianceC
heckPartyIss
ueDetails
ServiceDetail
s,
ServiceDates
ServicesIDs,
ActivitiesIDs
ServiceDetail
s,
ServiceDates
ServicesIDs,
ActivitiesIDs
ServiceIDs,
ProductIDs
Y
ChangeReque
stsDetails
oans
SubPortfolioI
Ds
SubPortfolioD
etails
PortfolioAnaly
sisQueryDetai
ls
SubPortfolioI
Ds
SubPortfolioD
etails,
Securitization
Parameters
SubPortfolioI
Ds
SubPortfolioD
etails,
Securitization
Parameters
PaymentOrde
rIDs
PaymentOrde
rIDs
PaymentOrde
rIDs
PaymentOrde
rIDs
TransactionD
etails
TransactionD
etails
N
N
TransactionA
mount,
OrderingParty
, ReceiverID,
PaymentHisto
ry
ReleasePaym
entOrder
N
N
FraudModelID
s
FraudParamet
ers,
FraudRules
FraudModelID
s
FraudParamet
ers,
FraudRules
URL, cookie,
client IP
URL, cookie,
client IP
URL, cookie,
client IP
N
N
N
username,
password, IP,
cookie
PartyID
PartyID,
action code
PartyID,
account ID
PartyID,
action code
PartyID,
token
PartyID,
action code
Y
Y
Y
Y
Y
Y
source
account, dest
account,
PartyID,
action code,
PartyID,
action code,
IP
N
N
PartyID,
action code,
IP
alances of their cash servicing positions + Distribution of Cash to the Branches
ServicingID
Date
Branch,
PositionID
PositionBalan
ce
N
Y
Branch,
PositionID
PositionBalan
ce
Branch,
PositionID
DeliveredCas
hAmount,
Currency
Branch,
PositionID
DeliveredCas
hAmount,
Currency
Branch,
PositionID
DeliveredCas
hAmount,
Currency
Branch,
PositionID
DeliveredCas
hAmount,
Currency
DeliveredCas
Branch,
hAmount,
PositionID
Currency
ServiceResou ServiceEvent
rceID
Details
customer problem resolution
URL, cookie,
client IP
URL, cookie,
client IP
username,
password, IP,
cookie,
issueID
PartyID,
positionID
PartyID,
positionID
PartyID,
positionID
Y
N
N
N
N
N
N
N
PartyID
PartyID
PartyID,
Issuetype,
PositionID
Issuetype,
PartyID
PartyID,
AccountID
Y
Y
Y
PartyID,
Issuetype,
AccountID
PartyID,
action code,
positionID
PartyID
PartyID,
positionID
positionID
Output Parameters
Identifiers
Depiction
Status
Control
Corresponden
tBankID
Corresponden
tBankID,
MessageCont
SWIFTMessag ent (SWIFT
eType
Keys)
MessageCont
SWIFTMessag ent (SWIFT
eID
Keys)
SWIFTMessag
Corresponden eContentRep
tBankID
ort
ValidFrom
Analysis
Corresponden Correpondent
tBankID
BankDetais
Corresponden
t Explanation
for out of
SWIFTMessag pattern
eID,
behavior
Corresponden Notification of
tBankID,
payment
SWIFTMessag from
eType(MT202 custodian (for
)
dividends)
Corresponden
tBankID,
SWIFTMessag Notification of
eType(MT56* dividend
)
payment
PartyID
Security
Holding
Quantity by
Party
PartyID
LegalDomicile
PaymentOrde PaymentOder PaymentOrde

rID
Details
rCompleted
Corresponden
ceItemID
DocumentRec
ordID
Send Status
InvestmentPo InvestmentPo
tfolioID
rtfolioPolicies
BlockOrderDe
tails,
TradeID
Trade Status
TradeDetails
AllocationDet
BlockOrderID ails
BlockOrderDe
tails,
InvestmentPo
rtfolioID
SettlementOb
ligationResult
InvestmentPo
rtfolioID
Corresponden
tBankID,
Mistmatched
SWIFTMessag settlement
eType(MTnnn terms
)
notification
TradeID
FailureResolut
ionDetails
OrderID
OrderDetails
TradeID
TradeDetails
Counterparty
Counterparty ReferenceDet
ID
ails
TradeID
UpdateStatus
TradeID
SettlementSt
atus
TradeID
SettlementSt
atus
SubCustodian
SubCustodian AgreementDe
ID
tails
SubCustodian
SubCustodian ActivityDetail
ID
s
ChannelID,
ContactID
ContactID
DialogueID,
PartyID
VerificationLe
vel,
ContactStatu Authenticatio
ServicingData s
nLevel
ServicingData
DialogueData
Authenticatio Authenticatio
nID
nData
PartyID
PartyChannel
ActivityDetail
s
TransactionID
,
Authorization Authorization
ID
Data
CurrentAccou ProcessingRe
ntID
sult
RelationshipT
CustomerAgr ermsAndCon AgreementSt
eementID
ditionsDetails atus
CustomerAgr
eementID,
SalesProduct
AgreementID
ProductTerms
AndCondition
sDetails,
ProductVersio AgreementSt
nID
atus
CustomerOrd
erID
CustomerOrd
erStatus
PartyActivity
PartyID
Details
DocumentRec
ProcessingSta
ordID
tus
Corresponden
ceReferenceI
D
SendStatus
CustomerTax
Position,
PartyID,
TransactionD
TrasnctionID etails
RelationshipT
ermsAndCon
ditionsDetails
,
ProductTerms
AndCondition
sDetails,
CustomerAgr ProductVersio AgreementSt
eementID
nID
atus
CustomerAgr
eementID,
SalesProduct
AgreementID
CashAccountI
D
CardID,
BillingID
ProductTerms
AndCondition
sDetails,
nID
atus
TransactionHi
storyDetails
PaymentDetai PaymentStat
ls
us
Corresponden
ceReferenceI
D,
Corresponden ResponseDat
ceItemID
a
SendStatus
DocumentRec
ProcessingSta
ordID
tus
Captured
Corresponden Cheque
ceId,
Image, Paper
ChequeID,
Cheque,
ChequeBatch ChequeDetail
ID
s
PartyID,
ChequeDetail
ChequeID
s
PaymentOrde
rID
PartyID,
rID
ls
ChannelID,
ContactID
ContactID
DialogueID,
PartyID
ServicingData StatusData
ServicingData
DialogueData
TokenID
TokenDetails TokenStatus
CardTransacti
onID
nID
nData
PartyID
VerificationLe
vel,
Authenticatio
nLevel
PartyChannel
AccessEntitle
ments
TransactionID
,
ID
Data
CardAuthoriz CardAuthoriz CardAuthoriz

ationID
ationData
ationStatus
CardPayment CardPayment
TransactionID Details
PartyData,
QueryResultS
PartyID
ummary
CreditAgency ExternalCredi ExternalCredi
ReportID
tReport
tReportStatus
CardTransacti
onResult
LocationID
LocationUsag
eDetails
DocumentRec
ProcessingSta
ordID
tus
PartyAgreem PartyAgreem PartyAgreem
entID
ent
entStatus
PartyID
PartyData
PartyID
PartyData,
QueryResultS
ummary
BankCreditAs ExternalCredi
sessment
tReportStatus
PartyID
PartyID,
PartyAgreem PartyAgreem PartyAgreem
entID
ent
entStatus
ProductTerms
AndCondition
sDetails,
SalesProduct ProductVersio AgreementSt
AgreementID nID
atus
DocumentRec
ProcessingSta
ordID
tus
CardFacilityD
CardFacilityID etails
PositionKeepi
ngID
TokenID
Corresponden
ceReferenceI
D
PositionKeepi
ngStatus
TokenData
TokenStatus
SendStatus
RelationshipT
ermsAndCon
CustomerAgr ditionsDetails AgreementSt
,
eementID
atus
CustomerAgr
eementID,
SalesProduct
AgreementID
ProductTerms
AndCondition
sDetails,
nID
atus
StatementRe
port,
StatementRe
CardID
portID
CashAccountI TransactionHi
D
storyDetails
CardCaseStat
us
CardCaseID
PaymentOrde
rID
Corresponden
ceReferenceI
D
SendStatus
CaseID,
MerchantRes RequestedDo
ponseID
cuments
PaymentOrde
rID
Corresponden
ceReferenceI
D
DocumentRec
ordID
SendStatus
ProcessingSta
tus
SWIFTMessag
eID
MessageCont
(MT940/950) ent
Reconciliation
TaskID
NostroAccoun
tID
CashAccountI
D
Reconciliation Reconciliation
Details
Status
AccountDetail
s
TransactionHi
storyDetails
Corresponden MessageCont
tBankID,
ent (MT999
SWIFTMessag with
eType
explanation)
MessageCont
ent (MT999
SWIFTMessag with
eID
explanation)
Updated
Details
Status
InboundCorre Corresponden
spondenceID ceContent
PartyID
Mistmatched
ChequeDetail
s
Corresponden
ceReferenceI
D,
ceItemID
a
SendStatus
PartyID
RejectedCheq
ueDetails
ChequeBatch ProcessedChe
ID
queDetails
MessageCont
ent (MT
Payment
Notification
from
Corresponden
t Vostro to
SWIFTMessag cover
eID
cheques)
PaymentOrde
rID
Corresponden
ceStatus
Corresponden
t ID,
Corresponden
SWIFTMessag t Payment
eID
Details
PaymentOrde
rID
Corresponden
ceReferenceI
D
SendStatus
CorporateFin
anceProjectI Project
D
details
ProjectStatus
AdvisorySessi AdvisorySessi
onID
onDescription
AdvisorySessi
onData
PublicOffering
PublicOffering ProjectDescri PublicOffering
ProjectID
ption
ProjectStatus
CorporateTax Project
ProjectID
details
ProjectStatus
onID
onDescription
AdvisorySessi
onData
AssignedSpec
ialistDetails,
SpecialistTask AssignedSpec
ID
ialistSchedule
InvoiceID
ProcessingSta
tus
Project
M&AProjectID details
ProjectStatus
onID
onDescription
AssignedSpec
ialistDetails,
ID
ialistSchedule
ResearchRep MarketResear
ortID
ch
AdvisorySessi
onData
AnalysisRepor MarketAnalysi
tID
s
InvoiceID
ProcessingSta
tus
CorporateFin
anceProjectI Project
D
details
ProjectStatus
onID
onDescription
AdvisorySessi
onData
PrivatePlacem PrivatePlacem
PrivatePlacem entProjectDes entProjectSta
entProjectID cription
tus
Project
IPOProjectID details
ProjectStatus
onID
onDescription
AdvisorySessi
onData
ResearchRep MarketResear
ortID
ch
tID
s
InitialPublicOf InitialPublicOf InitialPublicOf
feringProjectI feringProject feringProject
D
Description
Status
ECM/DCM
ECM/DCMTra Trasnaction
nsactionID
outline
ProcessingSta
tus
Corresponden
ceReferenceI
D,
Document(Pr
Corresponden ojectFinancin
ceItemID
gApplication) SendStatus
Corresponden
ceReferenceI
D,
Document(Pr Corresponden
Corresponden ojectFinancin ceResponseSt
ceItemID
gApplication) atus
OfferID
OfferDetails
RelationshipT
ermsAndCon
ditionsDetails
,ValidSalesPr
CustomerAgr oductAgreem
eementID
entID
BankCreditAs
PartyID
sessment
PartyID
OfferStatus
AgreementSt
atus
ExternalCredi
tReportStatus
CollateralPosi CollateralPosi
tionDetails
tionStatus
StructuredFin
StructuredFin StructuredFin anceTaskStat
anceTaskID
anceDetails usComplete
PartyID,
OfferID,
Underwriting TransactionU
Underwriting DecisionDetai nderwritingGr
DecisionID
ls
anted
TrasactionLim
Limit&Exposu Limit&Exposu it&ExposureA
reAssessment reAssessment pprovalGrant
ID
Details
ed
CreditManage CreditManage TrasactionCre
mentAssessm mentAssessm ditApprovalGr
entID
entDetails
anted
DocumentRec
ordID
ProcessingSta
tus
Corresponden
ceReferenceI
D
SendStatus
DialogueID,
PartyID
Lead/Opportu
nityID
DialogueData
Lead/Opportu
nityStatus
Lead/Opportu
Lead/Opportu nityCompletio Lead/Opportu
nityID
nDetails
nityStatus
RelationshipT
ermsAndCon
ditionsDetails
,
ProductTerms
AndCondition
sDetails,
CustomerAgr ProductVersio AgreementSt
eementID
nID
atus
ProductTerms
AndCondition
sDetails,
SalesProduct ProductVersio AgreementSt
AgreementID nID
atus
CommissionTr
ansactionID
BrokerAgree
mentID
BrokerCommi
ssionTermsAn
dConditionsD BrokerAgree
etails
mentStatus
BrokerID,
CommissionA
greementID, CommissionTr
CommissionTr ansactionDet
ansactionID ails
PaymentOrde
rID
DialogueID,
PartyID
DialogueData
nID
nData
TransactionID
,
ID
Data
RelationshipT
eementID
ditionsDetails atus
CustomerAgr
eementID,
SalesProduct
AgreementID
ProductTerms
AndCondition
sDetails,
nID
atus
EventID
DialogueResu
ltDetails,
Event Details,
Event
ResultDetails,
QueryResultD
etails
QueryResultI
ndicator,
ViewingForm
atIndicator
StatementRe
port,
StatementRe
CardID
portID
D
storyDetails
CardCaseStat
us
CardCaseID
PartyID,
EventID
ResponseDet
ails
ResultIndicat
or
ResultIndicat
or
CaseAnalysis
ResultIndicat ServiceActivit
or
yAnalysis
CardCaseID
ServicingActi
vityDetails
CardCaseDet
ails
ProductID,
Enhancement
Enhancement RequestResp
RequestID
onse
PartyID
PartyPortfolio
ActivityAnalys
isDetails
CompetitorAn
alysis
ResultIndicat
or
CustomerSur
veys
CustomerCa
mpaignID
CustomerCa
mpaignDetail CustomerCa
s
mpaignStatus
ProductID
ProductDetail
s,
ProductEligibil
ityDetails,
ProductPricin
gDetails
ProductStatus
ProductID,
CampaignID
ResultIndicat
or
CampaignID
ResultIndicat
or
PartyID
PartyData,
QueryResultS
ummary
PartyID
PartyProfileD
etails
GuidanceText
PartyID
Product/Servi
ce/ChannelEli
gibilityDetails
PartyID,
RegulatorySui RegulatorySui
tabilityReport tabilityAssess
ID
mentDetails
ValidFromTo
OfferID
OfferDetails
CustomerOrd
erID
OfferStatus
CustomerOrd
erStatus
RelationshipT
eementID
ditionsDetails atus
LocationUsag
LocationID
eDetails
PartyID,
LocationID
Lead/Opportu
nityID
Product/Servi
ce/ChannelEli
gibilityDetails
Lead/Opportu
nityStatus
Corresponden
ceReferenceI
D,
ceItemID
a
SendStatus
Corresponden SignedDocum
ceReferenceI ent(RequestC
D,
hangeOfAddr Corresponden
Corresponden essConfirmati ceResponseSt
ceItemID
on)
atus
DocumentRec
ordID
PartyID
ProcessingSta
tus
PartyReferenc
eDetails
DistributionD
etails
ResultIndicat
or
ProductID,
ProductInven
toryItemID
ResultIndicat
or
Corresponden
ceStatus
PartyID
PartyData,
QueryResultS
ummary
LocationID
LocationUsag
eDetails
CreditAgency ExternalCredi ExternalCredi

ReportID
tReport
tReportStatus
ProspectID
PartyID
PartyData
PartyData,
(PartyID - no QueryResultS
match)
ummary
DoNotCallMat
chResult
(none)
LocationID
LocationUsag
eDetails
RegulatoryRe RegulatoryRe
quirementRe quirementAss AllowedStatu
questID
essment
s
PartyID
PartyData
ServicingReso
urceWorkOrd ServicingReso
erID
urceDetails
ResultIndicat
or
DialogueID,
ResultIndicat
or
ProspectID
DialogueData
ProspectCont
actDetails
PartyID
PartyDetails(li
mited as only
a vetted
propect)
ContactSessi
on
ContactSessi
on
CustomerOffe
rID
ProspectCam
paignID,
ProspectID
ResultIndicat
or
GuidanceText
CampaignID,
Lead/Prospec
tID
Lead/Prospec
tStatus
RelationshipT
ermsAndCon
ditionsDetails
PartyID,
,ValidSalesPr
CustomerAgr oductAgreem AgreementSt
eementID
entID
atus
onID
onDescription
AdvisorySessi
onData
AssignedSpec
ialistDetails,
ID
ialistSchedule
BranchLocati BookedMeeti
onOperations ngLocationDe
TaskID
tails
Scheduled
Corresponden
ceReferenceI
D
DialogueID,
PartyID
SendStatus
DialogueData
GuidanceText
InitialRespon
se,
CustomerCas ResponseSch
eID
edule
ResultIndicat
or
PartyID,
EventID
ResponseDet
ails
ResultIndicat
or
InitialRespon
se,
SeviceIssueI ResponseSch
D
edule
ServiceEventI
D
ResultIndicat
or
ResultIndicat
or
RelationshipT
ermsAndCon
ditionsDetails
,ValidSalesPr
eementID
entID
atus
PartyLegalEnt
PartyID
ityStructure
BankGuarant BankGuarant
eeID
eeDetails
LegalReviewI LegalReviewA AssessmentS
D
ssessment
tatus
PartyID
sessment
tReportStatus
quirementRe quirementAss
questID
essment
entID
entDetails
anted
BankGuarant
eeID
Corresponden
ceReferenceI SignedDocum
D,
ent(BankGuar
Corresponden anteeAgreem
ceItemID
ent)
SendStatus
Corresponden
D,
ent(BankGuar Corresponden
Corresponden anteeAgreem ceResponseSt
ceItemID
ent)
atus
DocumentRec
ordID
OfferID
ProcessingSta
tus
OfferDetails
RelationshipT
ermsAndCon
ditionsDetails
,ValidSalesPr
CustomerAgr oductAgreem
eementID
entID
BankCreditAs
PartyID
sessment
PartyID
OfferStatus
AgreementSt
atus
ExternalCredi
tReportStatus
CollateralPosi CollateralPosi
tionDetails
tionStatus
PartyID,
OfferID,
Underwriting TransactionU
Underwriting DecisionDetai nderwritingGr
DecisionID
ls
anted
TrasactionLim
Limit&Exposu Limit&Exposu it&ExposureA
reAssessment reAssessment pprovalGrant
ID
Details
ed
entID
entDetails
anted
DocumentRec
ordID
ProcessingSta
tus
Corresponden
ceReferenceI
D
SendStatus
RelationshipT
ermsAndCon
ditionsDetails
,ValidSalesPr
eementID
entID
atus
PartyLegalEnt
PartyID
ityStructure
tID
tDetails
PartyID
sessment
tReportStatus
quirementRe quirementAss
questID
essment
entID
entDetails
anted
LetterOfCredi
tID
Corresponden
D,
ent(LetterOfC
Corresponden reditAgreeme
ceItemID
nt)
SendStatus
Corresponden
D,
ent(LetterOfC Corresponden
Corresponden reditAgreeme ceResponseSt
ceItemID
nt)
atus
DocumentRec
ordID
ProcessingSta
tus
Document(Tr
ade finance
TradeFinance transaction
Corresponden
TransactionID related
ceResponseSt
, PartyID
documents) atus
DocumentRec
ordID
CreditFacilityT
CreditFacilityT ransactionDet
ransactionID ails
PaymentOrde
rID
BusinessUnitI
D,
BusinessUnit BusinessUnit
AnalysisID
AnalsisDetail
BusinessUnitI
D,
BudgetReport BudgetReport
ID
Detail
BusinessUnitI
D,
BusinessUnitF BusinessUnitF
inancialAnaly inancialAnalsi
sisID
sDetail
ProcessingSta
tus
BusinessUnitI
D,
BusinessUnitJ BusinessUnitJ
ournalReportI ournalReport
D
Detail
ProductLedge
rID,
ProductLedge ProductLedge
rReportID
rlReportDetail
BusinessUnitI
D,
sisID
sDetail
BusinessUnitI
D,
AnalysisID
AnalsisDetail
BusinessUnitI
D,
ID
Detail
BusinessUnitI
D,
sisID
sDetail
BusinessUnitI
D,
D
Detail
BusinessUnit FinancialCom
ComplianceD plianceTaskSt
etails
atus
BusinessUnit
OperatingPlan
ComplianceU
FinancialCom pdateDetails&
plianceTaskID Evidence
BusinessUnitF
iancialOperati
ngPlanCompli
FinancialCom anceetails&Ev
plianceTaskID idence
YearEndCorpo
rateFinancial
FinancialRepo AnalysisDetail
rtID
s
YearEndCorpo
rateFinancial
FinancialStat StatementDet
ementsID
ails
BusinessUnitI
D,
BusinessUnitY BusinessUnitY
earEndJourna earEndJourna
lReportID
lReportDetail
YearEndAudit
edFinancialSt
atements
RegulatoryRe
portingResult
Annual
Report
InterimFinanc
FinancialStat ialStatement
ementsID
Details
ProductLedge
rID,
ProductLedge ProductLedge
rReportID
rlReportDetail
BusinessUnitI
D,
ID
Detail
BusinessUnitI
D,
D
Detail
TaxOptiization
Recommenda
tions
DialogueID,
PartyID
DialogueData
PartyID
RewardPointT
ransactionDet
ails
PartyID
RewardPointA
ccountSumm
ary
RewardsPoint
sTRansactionI ProductServic
D,
eDeliveryDet
productBroke ails,
rTransactionR CostToBankD
eferenceID
escription
PaymentOrde
rID
BrokerCharge
, DueDate
D
storyDetails
ProductLedge FinancialLedg
rlUpdateDetai erStatusUpda
l
tedTime/Date
CashAccountI TransactionU
D
pdateDetails
BusinessUnitL
BusinessUnitL edgerlUpdate
edgerID
Detail
OfferID
OfferDetails
OfferStatus
FrameContrac ProductTerms AgreementSt

tID
AndCondition atus
sDetails
(PartyID - no PartyData,
match)
QueryResultS
ummary
DocumentRec
ordID
ContractID
ProcessingSta
tus
ProductTerms AgreementSt
AndCondition atus
sDetails
GuidelineCo
mplianceDet
ails
OfferID
OK/NOK
RegulatoryC
omplianceG
uidelinesDet
ails
OfferID
OK/NOK
OfferID
ReceivedAn
dSignedDoc
uments
OfferID
OfferDetails
ProductID
ProductDeta
ils,
ProductEligi
bilityDetails,
ProductPrici
ngDetails
OfferStatus
match)
QueryResultS
ummary
PartyID
SalesProduct
Details
DocumentRec
ordID
ProcessingSta
tus
OfferID
ReceivedDo
cuments
PartyID
sessment
tReportStatus
GuidelineCo
mplianceDet
ails
OfferID
OfferID
OK/NOK
ReceivedAn
dSignedDoc
uments
RegulatoryC
omplianceG
uidelinesDet
ails
OfferID
OK/NOK
OfferID
CashAccoun
tDetails
ContractID, CashAccoun
CashAccoun tID
tID
OfferID
LoanDetails
OfferID
LoanDetails
ContractID
ProductTerms AgreementSt
AndCondition atus
sDetails
PartyID
PartyLegalEnt
ityStructure
tID
tDetails
PartyID
sessment
tReportStatus
RegulatoryC
omplianceG
uidelinesDet
ails
entID
entDetails
anted
LetterOfCredi
tID
Corresponden SignedDocum SendStatus

ceReferenceI ent(LetterOfC
D,
reditAgreeme
Corresponden nt)
ceItemID
DocumentRec
ordID
ProcessingSta
tus
OfferID
OfferDetails
ProductID
ProductDeta
ils,
ProductEligi
bilityDetails,
ProductPrici
ngDetails
OfferStatus
match)
QueryResultS
ummary
DocumentRec
ordID
ProcessingSta
tus
ContractID
GuidelineCo
mplianceDet
ails
OfferID
OK/NOK
RegulatoryC
omplianceG
uidelinesDet
ails
OfferID
OfferID
ContractID
OK/NOK
ReceivedAn
dSignedDoc
uments
ClaimID
match)
QueryResultS
ummary
PartyID
PartyID
SalesProduct
Details
CliamID
OfferID
ContractID, CashAccoun
CashAccoun tID
tID
ContractID
RequestId
FxService,
currencies,
actionBuy/Sel
l
yes/no,
Product
details
amount,
currency,den
omination
CheckRules
complianceFl
ag
ProductTerms
andCondition
s incl. RateId
RateValue
Transaction
details incl.
Fees,
CurrencyValu
e
yes/no
yes/no
TransactionJo ResultCode
urnalId
Receipt
to be within acceptable boundaries. The trade is scheduled for execution.

TransactionID
,
Counterparty
ID
PositionID
ModelID
TransactionAu
thorization
PositionWithi
nLimitsResult
CounterParty
RiskValues,
Counterparty
LimitDetails
ValidModel
PaymentCom
pleted
and trading activity realigned to remain within the limits.
TransactionID
,
Counterparty
ID
PositionID
ModelID
TransactionAu
thorization
PositionWithi
nLimitsResult
CounterParty
RiskValues,
Counterparty
LimitDetails
ValidModel
check an information to the regulators might be necessary.
RuleSetID
PartyID
RuleSetInstall
ationStatus
PartyDetails
ServicesIDs,
ActivitiesIDs
PerformanceA
nalysis,
ServicingIssu
es
ServicesIDs,
ActivitiesIDs
ServicingLogs
BankPortfolio
Details,
LoanDetails,
CollateralDet
ails
Type
BIAN Service Landscape V3.0

Service
Business Role
Domain Name
Control
Record
BA Reference Data
BD Party
SD
Party Data
Management
Maintain a comprehensive set of customer

reference details, including demographics,
administrative, KYC related properties,
status and activity summaries
Party
REGISTRATION
SD
Party Profile
Maintain a small amount of current

customer status data to identify and
influence any real-time operational
interaction for sales, servicing and/or
fulfillment (e.g. high value, eligible for
BD External Agency campaign, account suspended, open Case)
Party
QUALIFICATION
SD
SD
SD
SD
SD
Information
Administer the information feed
Information Feed
Provider
configuration and service agreement with
AGREEMENT
Administration the commercial information providers
including subscription and service payment
authorization activities
Syndicate
Manage the membership and administration
Syndicate
Management of syndicates in compliance with the agreed
ENROLLMENT
charter and operating agreement
Interbank
Relationship
Management
Manage the bank's relationship with other

banks, covering any specific agreements
that may be in place and overseeing
operational issues
Correspondent Handle the negotiation, development and
Bank
tracking of reciprocal correspondent
Relationship
relationships
Management
Correspondent Maintain correspondent bank details
Bank Data
including the capture of transaction activity
Management to track reciprocity
Bank Relationship
MANAGEMENT
Correspondent
Bank
MANAGEMENT
Correspondent
Bank
REGISTRATION
SD
Sub Custodian Maintain sub custodian agreement terms

Agreement
and track and report on sub custodian
activity
Sub Custodian
AGREEMENT
SD Product Service Maintain contractual and service agreements Service Provider

Agency
with transaction related service providers
AGREEMENT
(e.g. legal/tax advisors)
SD Product Broker Maintain product broker contractual and

Agreement
service level agreements and track and
confirm compliance and volume goals
Broker
AGREEMENT
SD
Maintain and administer master and

project/task specific contractor/supplier
legal agreements. Confirm on-going
compliance
Supplier
AGREEMENT
Contractor/
Supplier
Agreement
BD Market Data
SD
Information
Provider
Operation
Operate the interface for importing data

feeds from commercial information
providers and internal broadcast pages
Information Feed
Service
OPERATION
SD
Market
Information
Management
Maintain/scrub/qualify/archive market
information to provide structured/enhanced
information views/history/logs
Financial Market
TRACKING
SD Financial Market Analyze available sources of internal and

Financial Market
Analysis
external financial market information to
ANALYSIS
develop insights and opinions on any aspect
of market activity and pricing
SD Financial Market Consolidate financial market information

Research
from a variety of sources and optionally
organize the consolidated information to
align to different topics or categories for
subsequent selection and analysis (see
Financial Market Analysis)
SD
Quantitative
Analysis
Develop and maintain a portfolio of

quantitative analysis (quant) models that
can be applied in different contexts across
the business.
SD
Market Data
Administer the internal information
Dissemination distribution 'switch' with external and
Administration external market information feeds and
associated employee access rights. Note
this can include 'brokering' information
access on a first come first serve basis for
limited active user number feed services
SD
Market Data
Dissemination
Operation
Financial Market
Research
ANALYSIS
Quant Model
DESIGN
Information Feed
ADMINISTRATIO
N
Operate the day to day information

Information Feed
distribution facility in compliance with
OPERATION
administered access rights and the demand
and availability of subscribed information
feed services. Note content is provided by
the Market Feed Operation service domain
for external feeds. Internal information can
also be published over the channel from
various
sources
SD
Financial
Maintaincontent
a central
reference directory of
Financial
Instrument
market traded asset/instrument details. The
Instrument
Reference Data details are typically captured from one or
REGISTRATION
Management more market feeds that publish market
asset/instrument details but can include
handling necessary internal processing in
response to reported corporate events such
as stock splits that impact the asset beyond
simply updating the reference details
SD
Counterparty Maintain and provide access to the

Counterparty
Administration counterparty reference details to support
REGISTRATION
trading/payment activity. This includes
SWIFT addresses, standard settlement
instructions that are published. The data is
typically acquired using a market feed for
the default values, but the facility can
support the maintenance of specific details
and instructions that apply to the
counterparty relationship overriding the
default
SD Reference/Direct public
Maintain
and provide structured access for
Global Standards
ory Management standard 'global' reference data associated
REGISTRATION
with market activity such as currency,
country and segment identifiers. These
values will typically be externally sourced as
a market feed
SD
Location Data
Management
Maintain details of the use and state of

locations of interest (e.g. shops)
BD Product
Management
SD Product Design Develop/refine product designs and
supporting specification details
SD
Product
Combination
Develop, price and track utilization and

impact of synergistic product combinations.
Administer adjustments to product pricing
and profitability views to accommodate the
impact of bundling
Location
REGISTRATION
Product/Service
DESIGN
Product/Service
Combination
DESIGN
SD
Product
Deployment
Plan and administer the deployment

activities for new and enhanced products,
includes training, inventory and solution
deployment and coordination with
operations, servicing, marketing and sales
activities
Product/Service
DEPLOYMENT
SD Product Training Develop and provide product specific

training across the workforce. Include all
media and training mechanisms (on-line,
self taught, classroom etc.)
Product/Service
Training Course
FULFILLMENT
SD Product Quality Maintain and execute a portfolio of product

Assurance
quality assurance tests and if appropriate
certifications. These tests can be applied to
any specific aspects of product sales,
servicing and fulfillment as might be
appropriate
Product/Service
ASSURANCE
SD Product Pricing Maintain a current price list (with ranges

Facility
and optional terms) by product/customer
type for exceptional pricing conditions that
override standard pricing as would be
derived from the standard product
specification
BA Sales &
Services
BD Channel Specific
Product/Service
Discount
OPERATION
SD Branch Location Oversee/manage day to day branch location

Management activity, maintain branch plans and budgets
and report on branch activity
Branch Location
MANAGEMENT
SD
Call Center
Management
Define and maintain the layout/ assignment

of call center resources to different contact
traffic types (e.g. product/segment/issue).
This can include automated facilities as well
as personnel
Call Center
MANAGEMENT
SD Branch Network Configure the available services and

Branch Network
Management products (ATM, office/table and teller
MANAGEMENT
assignments) for the branch locations. (Note
an ATM is currently treated as a specific
type of branch location)
SD
E-Branch
Management
Configure the product and service

combinations available over the Web
E-Branch
Channel
CONFIGURATION
SD Advanced Voice Configure the PBX (telephony) channel for

Services
access, including embedded rules for self
Management service and routing, IVR capabilities if
available. Note that aspects of the
configuration can be dynamically optimized
as necessary.
Voice Channel
CONFIGURATION
SD
ATM Network
Management
Configure the allocation of products and

services across the ATM network and
administer ATM access registration &
controls
ATM Network
CONFIGURATION
SD
Call Center
Operations
Operate the day to day activity in the call

center - allocate positions and track staff
availability and performance
Call Center
ADMINISTRATIO
N
SD Branch Location Organize the day to day activity within the

Branch Location
Operations
branch - allocate tellers and managers to
ADMINISTRATIO
positions and track availability/performance,
N
ensure cash and consumables are on hand
and that all facilities are in working order
SD
E-Branch
Operations
Operate the on-line electronic/web branch

capabilities - load balance across available
communications and processing resources to
optimize performance/availability
E-Branch
Channel
OPERATION
SD Advanced Voice Operate the telephone channel

Services
infrastructure, include IVR is appropriate.
Operations
This includes default routing rules and intraday/session adjustments to deal with peak
load or other operational variations
Voice Channel
OPERATION
SD
ATM Network
OPERATION
ATM Network
Operations
Operate the ATM network, including the

physical movement of cash and documents
and the handling of device alerts and
outages
SD Branch Currency Maintain and oversee the secure movement Branch Network
Management of cash and currencies between
Cash INVENTORY
branches/ATMs and central holdings.
SD Branch Currency Schedule and coordinate the secure

Distribution
distribution of cash and non-cash inventory
across the branch and ATM networks. This
includes product and marketing materials
that may in practice use a different delivery
mechanism
Cash High
Security
Distribution
FULFILLMENT
SD
SD
Product
Maintain the available central product
Inventory Item materials inventory in coordination with
Management distribution activities and new
product/materials ordering, receipt and
warehousing
Product
Inventory
Distribution
Product/Service
Materials
INVENTORY
Administer the ordering and distribution of

Product/Service
product inventory across the branch network
Materials
or direct to customers (e.g. mail)
DEPLOYMENT
BD Cross Channel
SD
Party
Authentication
A cross channel capability that provides

contact verification for a customer accessing
the bank
Party
Authentication
EXECUTION
SD
Transaction
Authorization
A general capability that determines the

level of access authorization provided to a
customer during an active contact. The
level of access is determined by context,
credentials and provided information
(including current authentication level)
Transaction
Authentication
EXECUTION
SD Servicing Position Administer all media connections (channel

Servicing Position
(to be renamed and application), inventory holdings (e.g.
OPERATION
to Point of
cash) provide support utilities and track
Service in later activity at a servicing position - time spent,
release)
log activity, capture servicing events
including commission and training related
activities.
SD Servicing Event Capture, classify and store servicing activity Servicing Position
History
and events to support root cause analysis
TRACKING
SD Servicing Activity Analyze consumer servicing position activity, Servicing Root

Analysis
including teller, case/contact center traffic
Cause ANALYSIS
and potentially VoIP activity in more
advanced situations. Analysis includes
captured call/channel/device type, activity,
onward routing and resolution decisions for
operational and procedural insights and
facility/process and training improvement
Cause
Analysis)
SD Contact Routing (Root
Contact
Routing
tracks servicing resource
Customer
availability, further qualifies and potentially
Contact Routing
versifies the contact and makes an optimal
OPERATION
routing decision. This can include
generating a screen pop if CTI is available
and support multi channel operations and
onward routing of unfinished contacts
SD Contact Dialogue Handle/structure the customer narrative consolidate and present data and guidelines,
provide standard dialogue/scripting, provoke
questions when appropriate capture key
data including relationship and sales
triggers. Ensure the correct sequencing,
content and derived actions are
performed/initiate. Leverage the contact as
appropriate to provide customer
notifications, status updates and undertake
sales/marketing efforts.
Customer
Contact
EXECUTION
SD Interactive Help Provide Employee or Customer interactive

context sensitive guidance
Interactive
Training Service
OPERATION
BD Marketing
SD
Business
Development
Policies
Create and maintain policies for new

business creation (new customer sales)
Business
Development
Policies PLAN
SD
Business
Development
Business
Development
PLAN
SD
Brand
Management
Define, implement, track and assess the

new business development plan for the
business unit. This can cover business
activities such as new market segment
entry, product coverage and product
specification development, brand
development, new customer acquisition and
existing customer, cross-sell/up-sell and
retention.
Respond to events that potentially damage
the brand or provide an opportunity to
strengthen/leverage brand awareness
SD
Advertising
Develop the plan for and oversee

advertizing campaign activity, including
budget and resource management
SD
Promotional
Events
Develop and execute promotional events

covering brand development and
advertizing. This can include participation in
sporting/ entertainment events or more
general promotional activity
Brand
MANAGEMENT
Advertising
Campaign PLAN
Promotion
Campaign
MANAGEMENT
SD
SD
SD
SD
SD
Prospect
Campaign
Management
Assess the coverage and impact of prospect

campaigns and redirect campaign
development and execution activity
accordingly
Prospect
Design and refine prospect campaign
Campaign Design specifications based on their impact
Customer
Campaign
Management
Assess the coverage and impact of internal/

customer campaigns and redirect campaign
development and execution activity
accordingly
Customer
Design and refine customer campaign
Campaign Design specifications based on their impact
Customer
Surveys
BD Sales
Define and execute and analyze customer

surveys
Prospect
Campaign
Portfolio
MANAGEMENT
Prospect
Campaign
DESIGN
Customer
Campaign
Portfolio
MANAGEMENT
Customer
Campaign
DESIGN
Customer Market
Survey
FULFILLMENT
SD
Prospect
Campaign
Execution
SD
Prospect
Management
Execute a prospect campaign (version) and

track and respond to impact
Prospect
Campaign
EXECUTION
Capture, classify and track prospects to the

Prospect
point of initiating an offer for a suitably
REGISTRATION
qualified prospect. Prospects can be
sourced in a number of ways including the
acquisition of prospect lists from 3rd parties,
general market research and solicited by
brand and advertizing activity. Prospect
details are scrubbed and matched/checked
against known customers to eliminate
duplicates. Prospects can be tracked
individually, by grouping criteria and by
'list'. Prospect Management handles the
verification of the prospect, initiating the
offer management process for suitably
qualified prospects
Lead/Opportunity Capture, classify and track a sales lead with Lead/Opportunity

Management an established client for addition products or REGISTRATION
services
SD
Customer
Campaign
Execution
Execute a customer campaign (version) and

track and respond to impact
Customer
Campaign
EXECUTION
SD
SD
Offer
Management
Orchestrate the processing of an offer for a

new customer or an existing customer. The
offer process it defined primarily my the
nature of the product or service being
considered, but can include actions such as
document checks, collateral allocation,
credit assessments, underwriting decisions,
regulatory and procedural checks, eligibility
checks, the use of internal and external
specialist services (such as evaluations and
legal advice).
Sales Planning Plan, and assess sales activity and re-direct

resources and priorities as necessary
Customer Offer
EXECUTION
Marketing &
Sales PLAN
SD
Underwriting
Manage the underwriting decision process

and different levels of authorization required
for proposed loans
Underwriting
FULFILLMENT
SD
Commission
Agreement
Maintain and administer the terms and

transactions for employee and broker
commissions
Employee
Commission
AGREEMENT
SD
Commission
Transaction
Capture and structure commissionable

transactions that are subsequently
processed against an existing commission
agreement
Commission
Transaction
EXECUTION
SD Product Matching Typically an interactive capability used to

Product/Service
match available product and product
Customer Match
combinations to a customer type and
OPERATION
situation. The mapping logic can be
responsive to mode dynamic factors such as
prevailing business conditions
SD
Product Expert Administer the availability and allocation of

Sales Support product specialists to support sales activity
(for both internal and external customer
acquisition activity)
Sales Specialist
Support
ADMINISTRATIO
N
SD
Specialist
Resources
Provide specialist support advice to

Sales Specialist
customers for products and services on offer
Support
FULFILLMENT
SD
Sales Product
A representation of a product as sold to a

Product/Service
customer, covering the fulfillment
AGREEMENT
requirements (as opposed to the legal terms
handled by Sales Product Agreement)
BD Customer
Management
SD
Customer
Relationship
Management
SD
Develop, maintain and execute a customer

plan to maintain and build a customer
relationship. Activities include maintaining
customer contact, tracking internal and
external events and activity of interest and
relevance, product and service matching
and sales, processing ad-hoc queries,
trouble shooting and issue resolution
including the initial phases of troubled
account recovery
Customer
Relationship
MANAGEMENT
Customer
Maintain a profile of the product and
Customer
Eligibility Profile services for which the customer is eligible
Eligibility
and any specific terms or other applicable
QUALIFICATION
considerations (supports relationship
development and sales activity)
SD
Customer
Maintain a structured legal customer
Customer
Agreement
agreement. Note that a customer can be a
AGREEMENT
complex corporate entity with multiple
subsidiaries operating in different
geopolitical areas. The customer agreement
is linked to as many Sales Product
Agreements as needed for all in-force
products
SD
Sales Product
Agreement
Maintain a structured legal agreement

defining the contractual terms and
conditions an in-force product.
Sales Product
AGREEMENT
SD Customer Access Maintains the details of the products

Customer
Entitlement
services and channel access that the
Product/Service/
customer has in place. This profile is
Channel
referenced in servicing and fulfillment
ALLOCATION
activity. The view may also be compared to
the full range of eligible products and
services to identify business development
opportunities
SD
Customer
Apply behavioral analysis to customer event
Customer
Behavioral
history to maintain ratings/scores (such as
Behavior
Insights
propensity to buy) and detect life events or
ANALYSIS
trends
SD Customer Credit Maintain and administer the credit scoring

Rating
for customers based on consolidated
internal data and optionally referencing
external credit agency insights
SD
Account
Recovery
Customer Credit
QUALIFICATION
For a customer account where the standard Cash Account

recovery arrangements have been
Recovery
exhausted and a recovery plan is needed,
FULFILLMENT
which can include some degree of principal
right-down and repayment restructuring
SD Customer Event Capture, classify and store relationship,

History
servicing and product related customer
events. In addition to transactional details,
the log can capture life/relationship events
Customer Event
TRACKING
BD Servicing
SD Servicing Issue Capture, track, resolve and report on
customer servicing issues - note this
excludes contacts that are resolved and
cases that are raised. Issues are actions
requiring some kind of follow-up by the
contact service representative (CSR)
Servicing Issue
MANAGEMENT
SD
Case
MANAGEMENT
Case
Management
Track and assess case load and resolution

activity - allocate resources as necessary to
optimize case resolution performance
SD Case Resolution Analyze case load for insights into

Case Root Cause
Analysis
product/service/operational weaknesses and
ANALYSIS
to detect possible credit/fraud patterns
SD Customer Case Initiate, track, resolve and report on

Case Resolution
customer cases (issues that typically require FULFILLMENT
corrective response to some financial
transaction)
SD
Card Case
Capture, track, resolve and report on card

related transactional disputes (includes card
use and payment issues)
Card Case
Resolution
FULFILLMENT
SD Customer Order Handle the processing of a customer order

or request
Customer Order
FULFILLMENT
SD Payment Order Payment order provides a structured service

to oversee one or more payment
transactions for a customer, taking into
account customer specific rules and
constraints
Payment Order
FULFILLMENT
BA Operations &
Execution
BA Consumer
Products
BD Customer Loans
& Deposits
SD
Loan
Fulfillment of a range of loan products
(including consumer and corporate loans)
SD
Leasing
Fulfillment of leasing products
Loan
FULFILLMENT
Leasing
FULFILLMENT
SD Current Account Orchestrate a consumer checking/demand

deposit account with typical range of
services and fees
SD Deposit Account Orchestrate the different flavors of a

consumer deposit accounting facilities
(including savings, term or demand)
including the handling of associated services
and fees
Current Account
FULFILLMENT
Deposit
FULFILLMENT
BD Cards
SD
Card Facility
Orchestrate the scheduled maintenance and

transactional activities associated with
credit/debit card product fulfillment
Credit/Charge
Card
FULFILLMENT
SD
Card
Authorization
Execute the decision based authorization

and recording of proposed card transactions
through the merchant network
Credit/Charge
Card
Authorization
EXECUTION
SD
Card Capture
Capture the card payment transaction

SD
Card Billing &

Payments
Process the recovery of funds through billing

and payments processing
Credit/Charge
Card Financial
Capture
EXECUTION
Credit/Charge
Card Billing
EXECUTION
SD
Merchant
Relations
BD Consumer
Services
SD Trust Services
SD
Remittance
Services
SD
Currency
Exchange
Administer the day to day interactions with

merchants, in particular for coordination of
case resolution
Merchant (Cards)
Relationship
ADMINISTRATIO
N
Provide the range of fee based trust

services, typically offered to high net-worth
customers
Trust Services
FULFILLMENT
Orchestrate national and international

payment and remittance services. (retain
repeat transaction details where
appropriate)
Remittance
EXECUTION
This is an over the counter service where

Currency
currency is exchanged and the transaction
Exchange
EXECUTION
uses preferential rates and can include
transaction fees. Note in some cases
travelers checks can be handled as a pseudo
currency within this capability. Note that
Branch and teller currency inventory is
administered by Branch Currency
Management and Branch Currency
service
domains
SD Bank Drafts & Distribution
Administer the
pricing,
recording and
Bearer Document
Travelers Checks generation of Bank Drafts and T.Checks
EXECUTION
SD Brokered Product Administer any 3rd party coordination with

brokered products and service supplied
through any bank channel
Brokered Product
MANAGEMENT
SD
Consumer
Investments
Handle the consumer front-end trading

requests. These will typically be
blocked/netted for market execution
Managed
Investment
Portfolio
FULFILLMENT
SD
Consumer Tax
Handling
Handle the consumer front-end trading

requests. These will typically be
Customer Tax
Obligation
FULFILLMENT
BA Financial Markets
BD Investment
Management
SD
Investment
Agree the customer portfolio principles,
Portfolio Planning guidelines and profile. Ensure disclosure
and related obligations are made
Managed
Investment
Portfolio
AGREEMENT
SD
Investment
Assess and report on investment portfolio
Portfolio Analysis make-up, valuation and performance
Managed
Investment
Portfolio
ANALYSIS
SD
Investment
Portfolio
Management
Orchestrate the investment/ rebalancing of

an investment portfolio to optimize gains
remaining within the terms of the portfolio
'charter' or agreement
Managed
Investment
Portfolio
FULFILLMENT
SD
eTrading
Workbench
BD Wholesale
Trading
SD Trading Book
Oversight
SD
Trading Model
Management
SD
Dealer
Workbench
SD
Quote
Management
SD
Suitability
Checking
Handle the day to day fulfillment of a

consumer e-trading facility. This is a
financial facility type product (i.e. a
persistent capability) and the fulfillment can
include initiating the execution of Financial
Transactions against the facility as well as
applying service/facility fees and charges.
Also administering the integration with the
supporting customer accounting facilities
which can include more complex margin
accounts (and margin call initiation) as
Define and track trading book activity
against the established trading
rules/entitlements and limits
Manage the development and deployment of

trading models to support automatic
executions
Operate a dealer position, combining
information feeds, deal capture, blotter,
pricing tools and P&L analysis - this
collection of capabilities is often referred to
as the dealer workbench
Provide buy sell quotes for traded

instruments
Confirm that all involved counterparties are

suitable for a proposed market trade
eTrading
FULFILLMENT
Trading Position
MANAGEMENT
Tradind Model
DESIGN
Trading Position
OPERATION
Quotation
FULFILLMENT
Suitability
ASSURANCE
SD
SD
Credit Risk
Operations
Provide an execution level check of credit

exposure for market trading activity
Market Making Orchestrate the market making of a security

(matching buy to sell orders typically
through coordination with a stock exchange)
Trade Credit
ASSURANCE
Market Making
FULFILLMENT
SD Assisted Trading
- DELETED
SD
ECM/DCM
To support the specification, pricing and

issuance of ECM/DCM products for customer
financing services
SD Program Trading Automated trading of selected structured

positions
SD
Trade
Management
Trade in the wholesale markets at the

optimum price for both principle and
advisory trading
SD
Order
Management
Orchestrate the completion of market orders

from the customer perspective
ECM/DCM
FULFILLMENT
Program Trade
OPERATION
Trade
EXECUTION
Market Order
FULFILLMENT
SD Order Execution Orchestrate the completion of market orders

from the trading perspective
BD Market
Operations
SD
Mutual Fund
Administer mutual funds, allocate and
Administration rebalance the fund in response to market
activity and funds sales and disbursements
Market Order
EXECUTION
Mutual Fund
ADMINISTRATIO
N
SD
Hedge Fund
Administer hedge funds, allocate and
Administration rebalance the fund in response to market
Hedge Fund
ADMINISTRATIO
N
SD
Unit Trust
Administer unit trusts, allocate and
Administration rebalance the trust in response to market
Unit Trust
ADMINISTRATIO
N
SD
Trade
Confirmation
Matching
Match buyers to sellers in market trades
SD Order Allocation Apply appropriate rules to allocated a

completed order across counterparties
Trade Matching
OPERATION
Securities
Allocation
EXECUTION
SD
Settlement
Obligation
Management
Orchestrate the clearing and settlement of

market transactions
SD
Delivery &
Receipt
Management
Initiate settlement transactions and track to

completion
SD Securities Fails Capture, diagnose, resolve and report on

Processing
securities related issues and transaction
failures
SD
SD
Trade/Price
Reporting
Operate a trade reporting facility as required

by market regulation. Capture and transmit
trades to schedule
Custody
Administer the securities scrip (paper and
Administration electronic) for a custodial arrangement
SD Corporate Event Administer the correct allocation of

Handling
entitlements to a customer arising from
corporate events (such as dividend and
interest payments)
Securities
Clearing &
Settlement
FULFILLMENT
Securities
Clearing &
Settlement
EXECUTION
Trading Fails
MANAGEMENT
Market Trade
Reporting
OPERATION
Custody Services
FULFILLMENT
Entitlements
Processing
FULFILLMENT
SD
Financial
Instrument
Valuation
Provide securities valuation services,

including mark to market and other pricing
mechanisms
Market Asset
Valuation
EXECUTION
BA Corporate
Products
BD Trade Finance
SD Letter of Credit Orchestrate the pricing and issuance of
Letters of Credit (typically associated with
trade finance activity)
Letter of Credit
EXECUTION
SD Bank Guarantee Orchestrate the pricing and issuance of Bank Bank Guarantee
Guarantees for corporate/ correspondent
EXECUTION
trade and project finance activity
SD
Trade Finance
Services
A collection of services associated with the

support of international trade finance
(including the coordination of correspondent
banks, shipping, customs, lading,
warehouse activity alongside financial
management - LCs, Guarantees etc.
Trade Finance
FULFILLMENT
BD Corporate
Banking Products
SD
Credit
A bank wide function to qualify credit pricing Credit Position
Management for offered products and services to reflect
QUALIFICATION
the bank's appetite to write the business
(overrides the standard product pricing
SD Credit Facility procedure)
Maintain the availability and allocation of a
Credit Line
negotiated credit line or facility for a
FULFILLMENT
corporate customer, including subsidiary
allocations where appropriate
SD
Corporate
Orchestrate a corporate banking account
Corporate
Current Account with the standard range of services and fees Current Account
FULFILLMENT
SD Project Finance Provide project financing facilities and

Services
associated services
Project Finance
FULFILLMENT
SD Limit & Exposure Oversee corporate limits and exposures for

Management the combined business activity
Limit & Exposure

MANAGEMENT
SD Syndicated Loan Handle the processing of syndicated loans
Syndicated Loan
FULFILLMENT
SD
SD
Cash
Orchestrate the range of Cash Management
Management & services available for Corporates (includes
Account Services cash handling, account reconciliation, cash
concentration, ACH, Positive and Reverse
Positive Pay, Sweep and Wire services)
Direct Debit
Mandate
Management
Manage the customer mandates associated

with a direct debit processing facility for a
corporate client
Cash
Management
FULFILLMENT
Direct Debit
Mandate
ADMINISTRATIO
N
SD
Direct Debit
Fulfillment
Process the direct debit payments for a

corporate client
Direct Debit
FULFILLMENT
SD Cheque Lock Box Consolidation of retail checks for a

corporation (could be classified as another
Cash Management service)
Lock Box
OPERATION
SD
Factoring
EXECUTION
Factoring
Factoring services allows for a bank to buy a

customers sell accounts receivable at
discount to provide advanced income to
improve short term liquidity
BD Corporate
Financing and
Advisory
SD Services
Corporate
A fee or commission based project providing
Finance Services specialized financing advice (tactical and
strategic) to a corporation
Corporate
Finance
FULFILLMENT
SD
M&A Advisory
Services

execution, pricing and deal coordination and
placement for M&A, IPO, LBO type
transactions
Mergers &
Acquisitions
FULFILLMENT
SD
Corporate Tax
Advisory
Services

tax specific advice, typically for corporate
customers
Corporate Tax
Advisory
FULFILLMENT
SD
SD
Public Offering Project coordination and execution/

placement of a public offering of corporate
equity or debt
Private
Placement
Public Offering
FULFILLMENT
Project coordination and execution/

placement of a private offering of corporate
equity or debt (avoids regulatory constraints
of Public Placement)
Private
Placement
FULFILLMENT
Orchestrate the execution of payment

transactions, with, and between bank using
any appropriate payment mechanism (A/C,
wire, ACH)
Payment
EXECUTION
BA
Cross Product
Operations
BD Payments
SD
SD
SD
Payments
Execution
Financial
Track and analyse financial message traffic
Message Analysis to identify anomalies and potential
fraudulent activity
Financial
Message
Gateway
Financial Network
Gateway
ANALYSIS
Operate automated message interfaces to

Financial Network
secure networks such as SWIFT, TELEX, ACH
Gateway
and Exchange reporting services
OPERATION
SD
Correspondent Handle payment and other correspondent

Bank Fulfillment bank related interactions
SD
Cheque
Processing
SD
Central Cash
Holding
BD Collateral
Administration
SD
Collateral
Management
Process paper checks (MICR number

handling) - creating payment transaction
record stream
Check Handling
OPERATION
Manage the central float of physical

currencies, balancing the flow to and from
branches and with other banks and central
banks to remain within desired holdings
Enterprise Cash
INVENTORY
Administer the holding and allocation of

collateral on behalf of a customer
SD Collateral Asset Maintain the status of a collateral item,

Administration include scheduled and ad-hoc valuation and
confirmation of the correct completion of
scheduled maintenance tasks
SD
Collections
Correspondent
Payment Service
OPERATION
Administer the recovery and/or realization

of collateral against problem accounts
Collateral
Allocation
MANAGEMENT
Collateral Item
ADMINISTRATIO
N
Collateral Item
Liquidation
EXECUTION
BD Account
Management
SD Position Keeping Administer the transaction records general
product/service day to day financial
tracking. The tracking will typically involve
some form of double entry capture for
integrity assurance and will be used for all
aspects of fulfillment - e.g. transaction
management, position derivation and
financial booking. The transaction
accounting record will typically be
associated with one or more financial
facilities for a customer, but can also
support other accounting needs such as
business unit accounting (P&L) and
mechanisms such as Vostro/Nostro account
SD Reward Points Administer the booking and remittance of
Account
rewards points (basically a non-interest
account with additional life-time constrains
on point validity)
Manage the tracking, chasing and receipt of

scheduled payments against issued invoices
Transaction
Record
TRACKING
Rewards Points
Record
TRACKING
SD
Accounts
Receivable
Customer Billing
FULFILLMENT
SD
Account
Reconciliation
Match, reconcile and resolve identified

discrepancies between accounts. Includes
nostro/vostro arrangements
Cash Account
Reconciliation
OPERATIONS
SD
Counterparty
Risk
Maintain and administer counterparty risk

ratings
Counterparty
Credit Risk
QUALIFICATION
SD
Position
Management
Maintain on-line and near-time cross

account complex positions. Includes
consolidated currency, instrument, sector
and counterparty views as appropriate
Financial Position
TRACKING
SD Fraud Detection Execute fraud behavior pattern scanners

and threshold based transaction triggering
of possible fraudulent/AML activity
Fraud Analysis
OPERATION
SD
Transaction
Scheduling
FULFILLMENT
Transaction
Engine
Orchestrate a schedule of payment

transaction and reporting activities for the
fulfillment of certain long term instruments
or structured facilities
BD Operational
Services
SD Token Inventory Administer the issuance of tokens such as
cards, fobs etc. to customers. Includes
tracking device operating system version
tracking and refresh
SD Token Tracking Track and report on the status of tokens

such as cards, fobs, etc issued to
customers, including token cancellation
SD
Disbursement
Handle the disbursement of funds to newly

established loans/facilities as necessary
Token
INVENTORY
Token Status
QUALIFICATION
Disbursement
EXECUTION
SD
SD
SD
Open Item
Management
Handle the resolution of open items against

a product or facility (such as overdue
payments)
Leasing Item Track the status of the assets underlying

Administration leasing agreements (for recovery)
Dunning
Handle the dunning cycle for a loan account

that is behind payments
SD Billing Services Provide (central) services to compose and

issue billing and invoices (see also accounts
receivable)
SD Rewards Points Handle the allocation and redemption of

Administration rewards points for customer transaction
activity
SD
Consolidated
Customer
Activity
Consolidated customer channel usage

activity analysed and referenced for access
authorization
Open Item
MANAGEMENT
Leasing items
ADMINISTRATIO
N
Dunning
OPERATIONS
Customer Billing
OPERATIONS
Reward Points
FULFILLMENT
Customer
Transaction
TRACKING
BA Risk &
Compliance
BD Bank Portfolio &

Treasury
SD
Treasury
Management
SD
SD
Track the consolidated treasury positions for

the Bank (includes liquidity and capital
adequacy) and initiate interbank and market
trades and hedging as needed to remain
within desired boundaries
Treasury
Orchestrate the consolidation and
Administration presentation of summary transaction details
in order to assemble a timely and accurate
view of the overall treasury position of the
Bank at any one time
Corporate
Treasury
MANAGEMENT
Asset
Securitization
Securitization
MANAGEMENT
Determine and select assets for

securitization as needed to maintain and
optimize the Bank's portfolio. Administer
the securitization process
SD Asset & Liability Review consolidated P&L profile and

Management performance and define and direct A&L
policies. Influence large transactions
SD
SD
SD
Corporate
Treasury
ANALYSIS
Enterprise
Financial Position
PLANNING
Bank Portfolio
Analysis
Maintain a portfolio of analytical views into

Enterprise
the consolidated book of business. Develop Financial Position
and refine analyses in response to events
ANALYSIS
and detected trends
Bank Portfolio Consolidate, ratify, correct and present
Enterprise
Administration timely transaction information to support
Financial Position
the analysis of the book of business
Data Aggregation
Stock
Orchestrate stock lending and repurchase
Lending/Repos agreement (repo) transactions
BD Models
Repo EXECUTION
SD
Market Risk
Models
Develop and maintain a portfolio of market

Market Risk
risk models including currency, interest rate, Model DESIGN
instrument quotes, indices, commodity
prices and other market and macroeconomic risk factors. Support the use of
these models in trading and pricing activity
SD
Financial
Valuation Model
Instrument
valuation models considering currency,
DESIGN
Valuation Models interest rate, instrument quotes, indices,
commodity prices and other market,
liquidity and credit risk factors. Support the
use of these models in trading and pricing
SD Gap Analysis activity
Maintain and track projected consolidated
Interest Rate Gap
cash flows to support evaluation and
Risk TRACKING
management of currency and interest rate
risk positions, the bank's overall dispositive
liquidity risk
SD
Credit Risk
Models
SD
Liquidity Risk
Models
SD
Business Risk
Models
Develop and maintain models for

Credit Risk Model
counterparty, issuer, and portfolio risk for all
DESIGN
contracts, instruments and (sub-)portfolios
respectively.
Develop and maintain models for dispositive

Liquidity Risk
and structural liquidity risk management,
Model DESIGN
including liquidity gap analysis, Liquidity at
Risk (LaR) and Liquidity Value at Risk
(LVaR).
SD Economic Capital Develop, maintain and apply models that
Economic Capital
combine the overall risk over different risk
Model ANALYSIS
types to determine the consolidated risk
position for the bank
SD
Develop and maintain models that assess

commercial/business exposures
Customer
Assess the coverage and impact of the
Behavior Models portfolio of customer behavior models and
develop and refine the portfolio of available
models
Business
Operation Risk
Model DESIGN
Customer
Behavior Model
DESIGN
SD
Fraud Models
SD
Credit/Margin
Policies
Develop and maintain a portfolio of fraud

detection models and scanners. Support
the use of these models in different
production contexts and refine the models in
response to new and changing exposures
Determine and refine credit and margin
policies to reflect the overall risk/reward
appetite of the organization and govern
credit decisioning
Fraud Model
(Scanner)
DESIGN
Credit/Margin
PLAN
SD Production Risk Develop and refine production risk models

Models
to detect possible exposures to procedural
failures
Production Risk
Model DESIGN
SD Operational Risk Develop and refine operational risk models

Models
to detect possible exposures to operational
failures
Operational Risk
Model DESIGN
SD
Contribution
Models
Develop and refine contribution models to

detect underdeveloped business
relationships and other opportunities
Contribution
Model DESIGN
Define market segments and develop and

assess performance against the segment
plan's performance goals
Segment PLAN
BD Business Analysis
SD
Segment Plan
SD Product Portfolio Maintain and assess coverage and relative

performance/profitability of the full range of
offered products and product combinations/
bundles. Direct product development/
refinement to re-balance the portfolio
Product
Performance
ANALYSIS
SD
Customer
Portfolio
Maintain a portfolio of view of the customer

base with key customer data and
consolidated activity details to support
profitability and performance analysis across
many possible customer dimensions
Customer
Segment
ANALYSIS
SD Branch Portfolio Evaluate coverage and relative performance Branch Network

of branches. Optimize product allocation and
ANALYSIS
marketing activity across the available
branch network
SD Channel Portfolio Evaluate the coverage and relative

performance of different channels with
respect to the blend of service and product
activity. Optimize channel use to minimize
costs and enhance customer experience
SD
Competitor
Analysis
Solicit, consolidate and analyze competitor

specific public domain data to develop
competitor insights and comparisons
Channel
ANALYSIS
Competitor
ANALYSIS
SD Market Research Capture market research from multiple

sources, classify and store information for
retrieval
General Market
Data ANALYSIS
SD Market Analysis Analyze internal and external market

information sources as necessary to develop
specific market insights
General Market
Research
ANALYSIS
SD
Contribution
Analysis
BD Regulations &
Compliance
Execute contribution analysis across

customer/product activity to expose
business development opportunities
Contribution
ANALYSIS
SD
Guideline
Compliance
Develop and apply a portfolio of guideline

compliance tests to confirm adherence to
agreed and regulatory imposed procedures
(note one particular area of focus is
investment management). Test on
complete transaction data or a meaningful
sample as appropriate to mitigate exposure
Guideline
Compliance
ASSURANCE
SD
Regulatory
Compliance
Interpret regulatory requirements and

define a portfolio of regulatiory compliance
tests across all appropriate activities
Regulation
Compliance
ASSURANCE
SD
Compliance
Reporting
Report on applicable compliance checks to a

transaction or facility fulfillment procedure
Compliance
Check
ADMINISTRATIO
N
SD
Regulatory
Reporting
Administer and orchestrate the required

regulatory reporting schedule of regulatory
reports
SD
Fraud/AML
Resolution
Review, diagnose and respond to detected

production activity that has been identified
as potential fraud/AML behavior
Regulatory
Compliance
ADMINISTRATIO
N
Fraud/AML
Analysis
Resolution
MANAGEMENT
SD
Financial
Accounting
Financial booking of all business activity in

an accounting structure/hierarchy
BA Business
Support
BD IT Management
Financial Booking
TRACKING
SD IT Policies & Plan Define, communicate and direct the

IT Systems PLAN
execution of the IT plan in support of the
broader business strategy, plan and policies
SD
SD
IT Architecture Develop, maintain and enforce IT policies,

Standards &
IT architectures and standards as
Guidelines
appropriate. Also to define the IT usage
guidelines and policies governing systems
use across the enterprise
Systems
Administer the licensing, maintenance
Administration commitments and assignment and usage
status of IT assets
SD
Development
Environment
Select, maintain and operate the required

combination of SW development and
operation tools, infrastructure and
environments (includes version
management)
SD
System
Development
Manage and execute the multi-threaded

development of application solutions
spanning bespoke development and
commercial package integration
SD
Production
Release
Maintain and apply a comprehensive

portfolio of functional and non-functional
test evaluation criteria and test utilities for
pre-release and in-flight solution quality
assurance of production IT systems
Technology
Standards PLAN
IT Systems
DEPLOYMENT
Development
Environment
MANAGEMENT
IT Systems
BUILD/ENHANCE
MENT
IT Systems
Release Version
ASSURANCE
SD
System
Deployment
Plan and execute the production roll-out of

new and enhanced systems solutions,
including pre-planning, training, acceptance
testing and production cutover and adoption
support
IT System
DEPLOYMENT
SD
Systems
Operations
Operate the full suite of production

applications. Includes scheduled operations
and application data back-up/recovery
procedures
IT Systems
OPERATION
SD
Platform
Operations

platforms/infrastructure. Includes
scheduled operations and back-up/recovery
capacity assurance
IT Systems
Platform
OPERATION
SD
Systems Help
Desk
SD
Systems
Assurance
Operate the online/interactive production

Systems Services
help desk and first level support activity.
Help Desk
Capture, diagnose and resolve production
FULFILLMENT
systems issues and failures. Escalate issues
to systems assurance as necessary
Orchestrate scheduled maintenance,

installation/upgrades and repairs/fixes or
the IT infrastructure and production
platforms
SD Internal Network Operate the internal network, including the

Operation
administration of access rights to
productivity packages and production
system and production data access
IT Systems
MAINTENANCE
Internal Network
OPERATION
BD Non IT & HR
Enterprise
Services
SD Legal Assurance Provide specialist legal advice and resolve
legal cases as they occur
SD
Internal Audit
Maintain and portfolio of internal audit

checks. Select and execute a meaningful
sample of checks and identify and resolve
non-compliance
SD Security Services Provide specialist security advice and

guidance for line management and projects
as needed to ensure security arrangements
across the organization
Legal Compliance
Support Service
FULFILLMENT
Audit Compliance
ASSURANCE
Security
Compliance
Support Service
FULFILLMENT
SD
Security
Assurance
Maintain and apply a portfolio of security

assurance checks, target selective assurance
tests to ensure security countermeasures
are in place and appropriate
Security
Compliance
ASSURANCE
SD
Supplier
Management
Select and maintain as suitable collection of

suppliers covering the range of
requirements. Track performance and retain
and deselect suppliers to maintain a
competitive range of suppliers
Approved
Supplier
ENROLLMENT
SD
Procurement
Coordinate the selection pricing and

execution of purchase agreements and
ensure compliance with purchasing policies
SD Company Billing Handle the company billing and payments

& Payments
activity for company sales and purchases
Procurement
ADMINISTRATIO
N
Enterprise Billing
& Payments
FULFILLMENT
SD
Fixed Asset
Register
Maintain a central register of fixed assets,

tracking status and applying appropriate
depreciation to value representation
BD Buildings,
Equipment and
Facilities
SD Property Portfolio Manage and evaluate the fit to needs and
effective utilization of the site/property
portfolio for owned and leased properties.
Optimize the allocation of business
functions/divisions to the building and track
and project capacity requirements
Fixed Asset
INVENTORY
Building Portfolio
PLAN
SD Site Operations Operate the day to day access and

Building
maintenance of work locations, including
ADMINISTRATIO
site access and environment security,
N
assignable space and equipment allocation,
facility/utility assurance and cleaning
services coordination
Oversee the configuration and assignment
SD
Site
Building
Administration of committed space and facilities to business MANAGEMENT
units to optimize facility leverage and meet
business space requirements. Manage the
assignment of access rights and security
tags etc. to staff as necessary for access
control
SD
Equipment
Track the operational state and administer
Office Equipment
Administration assignment, maintenance and
ADMINISTRATIO
movements/inventory of available office
N
equipment (printers, NW, Faxes, Shredders,
kitchen etc..)
SD
SD
Equipment
Maintenance
Administer the regular and ad hoc

Office Equipment
maintenance and repair of office equipment
MAINTENANCE
(typically excludes IT)
Utilities
Administer the sourcing, service agreements
Utilities
Administration and delivery of site utilities (heat, cooling,
ADMINISTRATIO
water, power etc)
N
SD
Building
Maintenance
BD Business
Command &
Control
SD Organizational
Model
SD
SD
SD
Business Unit
Budget
Administer and execute site and utility

maintenance and repair activities (building
refit and decoration etc.)
Building
MAINTENANCE
Develop, maintain and implement the

enterprise organization chart. Assign roles
and responsibilities and track coverage
Organization
PLAN
Define and maintain the business unit

operating budget
Business Unit
Budget PLAN
Business Unit Track and assess the financial performance

Financial Analysis of the business unit against projected
performance and respond as appropriate
Business Unit
Financial
ANALYSIS
Business Unit
Financial
Operations
Business Unit
Accounting
Authorize and book payments and receipts

against the unit's financial account
SD
Business Unit
Management
Define and orchestrate business unit activity

against the unit business operating plan
Business Unit
PLAN
SD
Business Unit
Operations
Track and report on business unit activity

and financial performance
Business Unit
MANAGEMENT
SD
Maintain business unit accounting records
Business Unit
ADMINISTRATIO
N
Business Unit
Transaction
TRACKING
BD Finance
SD
Financial
Statements
Consolidate and present the enterprise

financial statements: this includes the
balance sheet, statement of cash flows,
statement of retained earnings and the
income statement
Financial
Statement
ANALYSIS
SD Financial Control Review and confirm the correct booking and

financial conformance of financial activity to
agreed budgets and procedures across the
business units of the enterprise
SD
Financial
Track the resolution of detected non
Compliance
compliance activities and instances
Resolution
SD
Tax
Determine and optimize (though booking
Administration and allocation opportunities) the tax position
of the enterprise and its subsidiaries
BD Human Resource
Management
SD HR Policies & Develop and enforce HR policies and the
Plan
overall HR plan for the enterprise (in
coordination with subsidiaries and divisions
as necessary)
SD
Employee
Assignment
Business Unit
Financial
ASSURANCE
Financial
Procedure
Resolution
FULFILLMENT
Tax Services
Support
FULFILLMENT
Organization
PLAN
Orchestrate the assignment of individuals

Employee
and groups to work tasks and positions,
ALLOCATION
track current and projected utilization to
inform resource planning and performance
assessments
SD Employee Record Maintain a comprehensive record of
Employee
employee related details covering status and REGISTRATION
demographic attributes along with summary
qualification, performance and appraisal
data etc. to support workforce and
individual management and administration
activities
SD
Employee/
Orchestrate and administer the employment
Employee
Contractor
contract for full, part time and contract
AGREEMENT
Contract
workforce members
SD
Employee
Test, confirm and certify employees for
Employee
Certification
recognized and qualitative skills,
ASSURANCE
qualification and experience measures (e.g.
education and industry qualifications,
general skills, experience based inferred
skills)
SD
Employee
Assessment
Periodically develop a fact based assessment

Employee
of employee performance, matched to
Performance
agreed staff performance goals. Combine
ANALYSIS
appraisal input from managers, peers,
managed employees and external customers
and evaluation agents as appropriate
SD Employee Payroll Administer the payment of salary,
Employee Payroll
& Incentives
commission and incentives (includes
FULFILLMENT
stock/option grants) in compliance with the
employment contract and discretionary
awards
SD
Travel &
Administer the authorization, booking,
Employee Travel
Expenses
payment, recompense and accounting for
& Expenses
travel and expenses incurred in the
ADMINISTRATIO
execution of employment activity
N
SD Employee Access Administer the systems and information
Employee Access
Profile
access profile and authorities of an
QUALIFICATION
employee
SD
Employee
Benefits
SD
Workforce
Training
SD
Recruitment
BD Knowledge &
Intellectual
Property
Management
SD Management
Manual
Administer eligibility, subscription

Employee
membership and access to employee
Benefits
benefits such as pensions, healthcare,
ADMINISTRATIO
holiday entitlement & services, personal
N
finance advice, child care, counseling etc.
Develop and execute a training syllabus
Employee
covering all general and specific business
Training
skills/knowledge requirements and
FULFILLMENT
leveraging different training mechanisms
and channels as appropriate (classroom, online/context based, self taught, desk-side
support etc.)
Administer candidate identification,
selection, evaluation and on-boarding of
new employees in coordination with internal
management and external recruitment and
advisory agencies as necessary (e.g. for
background checks)
Recruitment
FULFILLMENT
Develop, maintain and promulgate the

Management
management manual of required procedures Manual DESIGN
and guidelines. Provide support in its
reference and interpretation as appropriate
SD
Intellectual
Administer the consolidated portfolio of
Intellectual
Property Portfolio intellectual property, ensuring entitlement
Property
and associated patent or copyright
INVENTORY
mechanisms are adopted and enforced.
Leverage IP through licensing as appropriate
SD
Knowledge
Consolidate, classify and provide structured
Intellectual
Exchange
access to consolidated market intelligence,
Property
product and procedural knowledge gained
Exchange
from the workforce in the execution of
FULFILLMENT
business to inform business activity and
support continual improvement
BD Corporate
Relations
SD
Corporate
Develop and distribute key corporate
Enterprise
Communications messages as needed to support the strategy Communication
and maintain the enterprise reputation and
MANAGEMENT
brand
SD
Corporate
Alliance/Stake
Holder
SD
Corporate
Relationship
Manage key alliance and stake holder

relationship - define tasks needed to
develop and maintain contact and ensure
relevant information is shared as
appropriate
Manage corporate relationships with key
parties such as major clients, political and
industry groups, user associations etc.
SD
Regulatory & Maintain effective relations with regulators,

Legal Authority accounting and government agencies.
Oversee interactions and reporting as
necessary
SD
Investor
Maintain investor relations, publish annual
Relations
reports, interim statement and host investor
meetings as necessary and appropriate
BD Business
Direction
SD
Corporate
Strategy
Define and communicate the corporate

strategy and plan. Direct business activity
to meet, refine and improve the corporate
goals and approaches
Alliance Partner
Relationship
Corporate
Partner
Relationship
MANAGEMENT
Regulatory &
Legal Authority
Relationship
MANAGEMENT
Investor
ENROLLMENT
Enterprise PLAN
SD
SD
Corporate
Policies
Develop and communicate corporate policies

that govern business execution
Product &
Develop and communicate product and
Service Policies service policies and adapt in response to
changing needs and to practical experience
SD
Business
Architecture
SD
Continuity
Planning
BD Document
Management &
Archive
SD
Document
Services
Develop and maintain a business

architecture conforming to the corporate
strategy and plan and operational
configuration of the enterprise
Develop, maintain and test continuity plans
and supporting facilities for an appropriate
range of possible failure scenarios
Record, index, classify, scan, store and

retrieve any document in any media as
appropriate. Includes electronic and
physical distribution services
Enterprise
Policies PLAN
Product, Service
Policies PLAN
Enterprise
DESIGN
Enterprise
Continuity
Assurance
MANAGEMENT
Document
Handling
OPERATION
SD Archive Services Provides long term archiving and retrieval

services for documents and electronic media
Archive
OPERATION
SD Correspondence Orchestrate the production of pre formatted

correspondence and batches of
correspondence (e.g. mail shots). Optimize
delivery bundling and channel selection.
Route inbound correspondence
Correspondence
OPERATION
Generic
Object
Functional
Object Class Qualifier(s) Pattern
Relationships>E Party
xternal Parties Relationship
REGISTER
Relationships>E Party
xternal Parties Relationship
QUALIFY
Production
Capabilities>Dis
tribution
Capability>Info
rmation
Provider
Relationships>E
xternal
Parties>Custom
er>Syndicate
Relationships>E
xternal
Parties>Partner
>Counterparty
Relationships>E
xternal
Parties>Partner
>Corresponden
t Bank
Relationships>E
xternal
Parties>Partner
>Corresponden
t Bank
AGREE TERMS
Reference
Business
Objects
ENROLL
MANAGE
MANAGE
REGISTER
Bank
Relationships>E
xternal
Parties>Partner
>Custodian
Relationships>E
xternal
Parties>Partner
>Product
Service
Provider
Relationships>E
xternal
Parties>Partner
>Broker
Relationships>E
xternal
Parties>Partner
>Supplier
AGREE TERMS
Production
Service
Capabilities>Dis
tribution
Capability>Info
rmation
Provider
Production
Capabilities>Dis
tribution
Capability>Info
rmation
Provider>Finan
cial Market
Reference
OPERATE
Production
Capabilities>Dis
tribution
Capability>Info
rmation
Provider>Finan
cial Market
Analysis
ANALYSE
AGREE TERMS
AGREE TERMS
AGREE TERMS
TRACK
Production
Capabilities>Dis
tribution
Capability>Info
rmation
Provider>Finan
cial Market
Research
ANALYSE
Intellectual
Property>Know
how>Model>Fin
ancial>Quant
DESIGN
Production
Capabilities>Dis
tribution
Capability>Info
rmation Switch
ADMINISTER
Production
Capabilities>Dis
tribution
Capability>Info
rmation Switch
OPERATE
Production
Capabilities>Dis
tribution
Capability>Info
rmation
Provider>Finan
cial Market
Reference
REGISTER
Relationships>E
xternal
Parties>Custom
er>Counterpart
y
REGISTER
Production
Capabilities>Dis
tribution
Capability>Info
rmation
Provider>Intern
ational
Standards
REGISTER
Intellectual
Property>Knowl
edge>General
Market>Locatio
n
REGISTER
Intellectual
Property>Know
how>Product/S
ervice>Product
DESIGN
Intellectual
Property>Know
how>Product/S
ervice>Product
Bundle
DESIGN
Production
Capabilities>Bu
ildings &
Equipment
Operations>Sys
tems>Deploym
ent>Installation
DEPLOY
Central
Resources>Ent
erprise
Resources>Sup
port
Services>Traini
ng>Product
FULFILL
Central
Resources>Ent
erprise
Resources>Sup
port
Services>Audit
>Product
ASSURE
Production
Capabilities>Sal
es &
Marketing>Cam
paign
OPERATE
Production
Capabilities>Dis
tribution
Capability>Ban
k Facility
Operations>Bra
nch
MANAGE
Production
Capabilities>Dis
tribution
Capability>Ban
k Facility
Operations>Call
Center
MANAGE
Production
Capabilities>Dis
tribution
Capability>Cha
nnel
Operations>Bra
nch Network
MANAGE
Production
Capabilities>Dis
tribution
Capability>Ban
k Facility
Operations>EBranch
CONFIGURE
Production
Capabilities>Dis
tribution
Capability>Cha
nnel
Operations>PB
X/VRU/Voice
CONFIGURE
Production
Capabilities>Dis
tribution
Capability>Cha
nnel
Operations>AT
M Network
CONFIGURE
Production
Capabilities>Dis
tribution
Capability>Ban
k Facility
Operations>Call
Center
ADMINISTER
Production
Capabilities>Dis
tribution
Capability>Ban
k Facility
Operations>Bra
nch
ADMINISTER
Production
Capabilities>Dis
tribution
Capability>Cha
nnel
Operations>EBranch Network
OPERATE
Production
Capabilities>Dis
tribution
Capability>Cha
nnel
Operations>PB
X/VRU/Voice
OPERATE
Production
Capabilities>Dis
tribution
Capability>Cha
nnel
Operations>AT
M Network
OPERATE
Production
Branch
Capabilities>Dis Network
tribution
Capability>Cha
nnel
Operations>Bra
nch Network
INVENTORY
Production
Cash
Capabilities>Dis
tribution
Capability>Cha
nnel
Operations>Bra
nch Network
FULFILL
Production
Capabilities>Pr
oduct Delivery
Capability>Prod
uct
Inventory>Mate
rials
INVENTORY
Production
Capabilities>Dis
tribution
Capability>Phys
ical
Distribution>W
arehousing/Stor
age
DEPLOY
Production
Capabilities>Dis
tribution
Capability>Cha
nnel
Operations>Cro
ss Channel
Services
EXECUTE
Production
Capabilities>Dis
tribution
Capability>Cha
nnel
Operations>Cro
ss Channel
Services
EXECUTE
Production
Capabilities>Dis
tribution
Capability>Ban
k Facility
Operations>Call
Center>Servici
ng Position
OPERATE
Production
Capabilities>Dis
tribution
Capability>Ban
k Facility
Operations>Call
Center>Servici
ng Position
TRACK
Production
Servicing
Capabilities>Dis Facility
tribution
Capability>Ban
k Facility
Operations>Call
Center
ANALYSE
Production
Capabilities>Dis
tribution
Capability>Cha
nnel
Operations>Cro
ss Channel
Services
OPERATE
Production
Capabilities>Dis
tribution
Capability>Cha
nnel
Operations>Cro
ss Channel
Services
EXECUTE
Root Cause
Production
Interactive
Capabilities>Dis Training
tribution
Capability>Cha
nnel
Operations>Cro
ss Channel
Services
OPERATE
Central
Business
Resources>Ent Development
erprise
Resources>Hea
d
Office>Business
Model
Central
Resources>Ent
erprise
Resources>Hea
d
Office>Business
Model
PLAN
Central
Resources>Ent
erprise
Resources>Rep
utation/Recogni
tion>Brand
Central
Resources>Ent
erprise
Resources>Busi
ness
Development>
Advertising
MANAGE
Production
Capabilities>Sal
es &
Marketing>Cam
paign>Advertisi
ng
MANAGE
PLAN
PLAN
Policies
Central
Resources>Ent
erprise
Resources>Busi
ness
Development>P
rospect
Campaign
Portfolio
MANAGE
Production
Capabilities>Sal
es &
Marketing>Cam
paign>Prospect
DESIGN
Central
Resources>Ent
erprise
Resources>Busi
ness
Development>
Customer
Campaign
Portfolio
MANAGE
Production
DESIGN
Capabilities>Sal
es &
Marketing>Cam
paign>Custome
rProduction
Party>Custom FULFILL
Capabilities>Sal er
es &
Marketing>Surv
eys
Production
Capabilities>Sal
es &
Marketing>Cam
paign>Prospect
EXECUTE
Relationships>E
xternal
Parties>Custom
er>Prospect
REGISTER
Production
Capabilities>Sal
es &
Marketing>Lea
d/Opportunity
Production
Capabilities>Sal
es &
Marketing>Cam
paign>Custome
r
REGISTER
EXECUTE
Production
Offer
Capabilities>Sal
es &
Marketing>Selli
ng
EXECUTE
Central
Resources>Ent
erprise
Resources>Busi
ness
Development>
Sales &
Marketing
Production
PLAN
FULFILL
Capabilities>Pr
oduct Delivery
Capability>Prod
uct/Service
Operations>Un
derwriting
Relationships> Product/Servic AGREE TERMS
e
Operations>C
ommission
Production
Capabilities>Pr
oduct Delivery
Capability>Prod
uct/Service
Operations>Co
mmissions
EXECUTE
Production
Capabilities>Sal
es &
Marketing>Selli
ng
OPERATE
Production
Capabilities>Sal
es &
Marketing>Selli
ng
ADMINISTER
Specialist
Support
Production
Capabilities>Sal
es &
Marketing>Selli
ng
Production
Capabilities>Sal
es &
Marketing>Selli
ng
FULFILL
Specialist
Support
AGREE TERMS
Product/Ser
vice
Relationships>E Relationship
xternal
Parties>Custom
er
MANAGE
Relationships>E
xternal
Parties>Custom
er
QUALIFY
Relationships>E
xternal
Parties>Custom
er
AGREE TERMS
Product/Ser
vice
Eligibility
Relationships>E
xternal
Parties>Custom
er
AGREE TERMS
Product/Ser
vice
Relationships>E Product/Servic ALLOCATE

xternal
e/Channel
Parties>Custom Access
er
Entitlement
Relationships>E
xternal
Parties>Custom
er
ANALYSE
Relationships>E
xternal
Parties>Custom
er
QUALIFY
Credit
Production
Capabilities>Pr
oduct Delivery
Capability>Prod
uct/Service
Operations>Acc
ounting
FULFILL
Recovery
Relationships>E Customer
xternal
Event
Parties>Custom
er
TRACK
Production
Capabilities>Dis
tribution
Capability>Cust
omer
Servicing>Issu
es
MANAGE
Production
Capabilities>Dis
tribution
Capability>Cust
omer
Servicing>Issu
es
MANAGE
Production
Case
Capabilities>Dis
tribution
Capability>Cust
omer
Servicing>Issu
es
ANALYSE
Production
Capabilities>Dis
tribution
Capability>Cust
omer
Servicing>Issu
es
FULFILL
Resolution
Production
Capabilities>Pr
oduct Delivery
Capability>Fina
ncial
Facility>Credit/
Debit Card
FULFILL
Production
Capabilities>Dis
tribution
Capability>Cust
omer
Servicing>Orde
rs
FULFILL
Production
Capabilities>Pr
oduct Delivery
Capability>Fina
ncial
Transaction>Pa
yment
FULFILL
Production
Capabilities>Pr
oduct Delivery
Capability>Fina
ncial
Transaction>Lo
an
FULFILL
Production
Capabilities>Pr
oduct Delivery
Capability>Fina
ncial
Transaction>Le
asing
FULFILL
Resolution
Production
Capabilities>Pr
oduct Delivery
Capability>Fina
ncial
Facility>Current
Account
FULFILL
Production
Capabilities>Pr
oduct Delivery
Capability>Fina
ncial
Transaction>De
posit
FULFILL
Production
Capabilities>Pr
oduct Delivery
Capability>Fina
ncial
Facility>Credit/
Debit Card
FULFILL
Production
Capabilities>Pr
oduct Delivery
Capability>Fina
ncial
Facility>Credit/
Debit Card
EXECUTE
Authorizatio
n
Production
Capabilities>Pr
oduct Delivery
Capability>Fina
ncial
Facility>Credit/
Debit Card
EXECUTE
Financial
Capture
Production
Billing &
Capabilities>Pr Payments
oduct Delivery
Capability>Fina
ncial
Facility>Credit/
Debit Card
EXECUTE
Production
Relationship
Capabilities>Pr
oduct Delivery
Capability>Fina
ncial
Facility>Credit/
Debit Card
ADMINISTER
Production
Capabilities>Pr
oduct Delivery
Capability>Fina
ncial
Service>Trust
Production
Capabilities>Pr
oduct Delivery
Capability>Fina
ncial
Service>Remitt
ance
FULFILL
Production
Capabilities>Pr
oduct Delivery
Capability>Fina
ncial
Transaction>FX
Exchange
EXECUTE
Production
Capabilities>Pr
oduct Delivery
Capability>Fina
ncial
Transaction>Be
arer Document
EXECUTE
Production
Capabilities>Pr
oduct Delivery
Capability>Fina
ncial
Service>Broker
ed Product
MANAGE
EXECUTE
Production
Capabilities>Pr er
oduct Delivery
Capability>Fina
ncial
Service>Invest
ments
Production
Capabilities>Pr er
oduct Delivery
Capability>Fina
ncial
Service>Tax
Obligation
Production
Capabilities>Pr
oduct Delivery
Capability>Fina
ncial
Service>Invest
ments
AGREE TERMS
Production
Capabilities>Pr
oduct Delivery
Capability>Fina
ncial
Service>Invest
ments
ANALYSE
Production
Capabilities>Pr
oduct Delivery
Capability>Fina
ncial
Service>Invest
ments
FULFILL
Production
Capabilities>Pr
oduct Delivery
Capability>Fina
ncial
Service>Invest
ments
FULFILL
Production
Capabilities>Pr
oduct Delivery
Capability>Trad
ed Instrument
MANAGE
Intellectual
Property>Know
how>Model>Fin
ancial>Trading
Production
Capabilities>Dis
tribution
Capability>Ban
k Facility
Operations>Tra
ding
Floor>Dealer
Position
Production
Market Price
Capabilities>Pr
oduct Delivery
Capability>Trad
ed
Instrument>Pri
ce/Quote
DESIGN
Production
Counterparty
Capabilities>Pr
oduct Delivery
Capability>Trad
ed
Instrument>Or
der
ASSURE
Trading
OPERATE
FULFILL
Suitability
Production
Counterparty
Capabilities>Pr
oduct Delivery
Capability>Trad
ed
Instrument>Or
der
ASSURE
Production
Capabilities>Pr
oduct Delivery
Capability>Trad
ed
Instrument>Pri
ce/Quote
FULFILL
OPERATE
Production
Capabilities>Pr
oduct Delivery
Capability>Fina
ncial
Service>ECM/D
CM
Production
Capabilities>Pr
oduct Delivery
Capability>Trad
ed
Instrument>Tra
de
OPERATE
Production
Capabilities>Pr
oduct Delivery
Capability>Trad
ed
Instrument>Tra
de
EXECUTE
Production
Capabilities>Pr
oduct Delivery
Capability>Trad
ed
Instrument>Or
der
FULFILL
Creditworthi
ness
Production
Capabilities>Pr
oduct Delivery
Capability>Trad
ed
Instrument>Or
der
EXECUTE
Production
Mutual Fund
Capabilities>Pr
oduct Delivery
Capability>Inst
rument
Maintenance
Production
Hedge Fund
Capabilities>Pr
oduct Delivery
Capability>Inst
rument
Maintenance
Production
Unit Trust
Capabilities>Pr
oduct Delivery
Capability>Inst
rument
Maintenance
Production
Capabilities>Pr
oduct Delivery
Capability>Trad
ed
Instrument>Co
nfirmation
ADMINISTER
ADMINISTER
ADMINISTER
OPERATE
Production
Market Trading EXECUTE
Capabilities>Pr Capability>Ma
oduct Delivery rket Order
Capability>Trad
ed
Instrument>Or
der
Production
Capabilities>Pr
oduct Delivery
Capability>Trad
ed
Instrument>Set
tlement
FULFILL
Production
Capabilities>Pr
oduct Delivery
Capability>Trad
ed
Instrument>Set
tlement
EXECUTE
Production
Capabilities>Pr
oduct Delivery
Capability>Trad
ed Instrument
MANAGE
Production
Capabilities>Dis
tribution
Capability>Fina
ncial Market
Access>Deal
Reporting
OPERATE
Production
Capabilities>Pr
oduct Delivery
Capability>Trad
ed
Instrument>Cu
stody
FULFILL
Production
Securities
Capabilities>Pr Entitlement
oduct Delivery
Capability>Trad
ed
Instrument>Cu
stody
FULFILL
Failure
Production
Capabilities>Pr
oduct Delivery
Capability>Prod
uct/Service
Operations>Val
uations
EXECUTE
Production
Capabilities>Pr
oduct Delivery
Capability>Fina
ncial
Transaction>Let
ter of Credit
EXECUTE
Production
Capabilities>Pr
oduct Delivery
Capability>Fina
ncial
Transaction>Ba
nk Guarantee
EXECUTE
Production
Capabilities>Pr
oduct Delivery
Capability>Fina
ncial
Service>Trade
Finance
FULFILL
Production
QUALIFY
Capabilities>Pr
oduction
Capability
Production
Capabilities>Pr er>Corporate
oduct Delivery
Capability>Fina
ncial
Facility>Credit
Line
Cradit
Position
Production
Capabilities>Pr
oduct Delivery
Capability>Fina
ncial
Facility>Corpor
ate Current
Account
FULFILL
Production
Capabilities>Pr
oduct Delivery
Capability>Fina
ncial
Service>Project
Finance
FULFILL
Production
Capabilities>Pr
oduction
Capability
Production
Capabilities>Pr
oduct Delivery
Capability>Fina
ncial
Transaction>Sy
ndicated Loan
MANAGE
Production
Capabilities>Pr
oduct Delivery
Capability>Fina
ncial
Service>Cash
Management
FULFILL
Production
Mandate
Capabilities>Pr
oduct Delivery
Capability>Fina
ncial
Service>Direct
Debit
ADMINISTER
FULFILL
Production
Capabilities>Pr
oduct Delivery
Capability>Fina
ncial
Service>Direct
Debit
FULFILL
Production
Capabilities>Pr
oduct Delivery
Capability>Fina
ncial
Service>Cash
Management
OPERATE
Production
Capabilities>Pr
oduct Delivery
Capability>Fina
ncial
Transaction>Fa
ctoring
EXECUTE
Production
Corporate
Capabilities>Pr Finance
oduct Delivery
Capability>Fina
ncial
Service>Adviso
ry
FULFILL
Production
M&A
Capabilities>Pr
oduct Delivery
Capability>Fina
ncial
Service>Adviso
ry
FULFILL
Production
Corporate Tax FULFILL
Capabilities>Pr
oduct Delivery
Capability>Fina
ncial
Service>Adviso
ry
Production
Capabilities>Pr
oduct Delivery
Capability>Fina
ncial
Service>Public
Offering
FULFILL
Production
Capabilities>Pr
oduct Delivery
Capability>Fina
ncial
Service>Private
Placement
FULFILL
Production
Capabilities>Pr
oduct Delivery
Capability>Prod
uct/Service
Operations>Pay
ments
EXECUTE
Production
Capabilities>Dis
tribution
Capability>Cha
nnel
Operations>Fin
ancial Message
Gateway
ANALYSE
Production
Capabilities>Dis
tribution
Capability>Cha
nnel
Operations>Fin
ancial Message
Gateway
OPERATE
Production
Capabilities>Pr
oduct Delivery
Capability>Prod
uct/Service
Operations>Pay
ments
External
OPERATE
Parties>Partne
r>Correspond
ent Bank
Production
Cheque
Capabilities>Pr Handling
oduct Delivery
Capability>Fina
ncial
Service>Cash
Management
OPERATE
Production
Enterprise
Capabilities>Dis cash
tribution
Capability>Phys
ical
Distribution>W
arehousing/Stor
age
INVENTORY
Production
Capabilities>Pr
oduct Delivery
Capability>Prod
uct/Service
Operations>Coll
ateral
MANAGE
Production
Capabilities>Pr
oduct Delivery
Capability>Prod
uct/Service
Operations>Coll
ateral
ADMINISTER
Production
Capabilities>Pr
oduct Delivery
Capability>Prod
uct/Service
Operations>Coll
ateral
EXECUTE
Service
Allocation
Liquidation
Production
Capabilities>Pr
oduct Delivery
Capability>Prod
uct/Service
Operations>Acc
ounting
TRACK
Production
Reward Points TRACK
Capabilities>Pr
oduct Delivery
Capability>Prod
uct/Service
Operations>Acc
ounting
Production
Capabilities>Pr er, Invoice
oduct Delivery
Capability>Prod
uct/Service
Operations>Pay
ments
Production
Capabilities>Pr
oduct Delivery
Capability>Prod
uct/Service
Operations>Acc
ounting
OPERATE
Reconciliatio
n
Production
Capabilities>Pr
oduct Delivery
Capability>Prod
uction
Analyses>Coun
terparty Risk
QUALIFY
Credit
xposure
Production
Capabilities>Pr
oduct Delivery
Capability>Prod
uction
Analyses>Com
posite Position
TRACK
Production
Capabilities>Pr
oduct Delivery
Capability>Prod
uct/Service
Operations>Fra
ud Detection
OPERATE
Production
Capabilities>Pr
oduct Delivery
Capability>Prod
uct/Service
Operations>Tra
nsaction
Orchestration
FULFILL
Production
Card/Device
Capabilities>Pr
oduct Delivery
Capability>Prod
uct
Inventory>Toke
ns
INVENTORY
Production
Card/Device
Capabilities>Pr
oduct Delivery
Capability>Prod
uct
Inventory>Toke
ns
QUALIFY
Production
Capabilities>Pr
oduct Delivery
Capability>Fina
ncial
Transaction>Lo
an
EXECUTE
Status
Production
Capabilities>Pr
oduct Delivery
Capability>Prod
uct/Service
Operations>Op
en Item
MANAGE
Production
Capabilities>Pr
oduct Delivery
Capability>Fina
ncial
Transaction>Le
asing
ADMINISTER
Production
Capabilities>Pr
oduct Delivery
Capability>Fina
ncial
Transaction>Lo
an
OPERATE
Production
Party>Custom OPERATE
Capabilities>Pr er, Invoice
oduct Delivery
Capability>Prod
uct/Service
Operations>Pay
ments
Production
Reward Points FULFILL
Capabilities>Pr
oduct Delivery
Capability>Prod
uct/Service
Operations>Acc
ounting
Production
Party>Custom TRACK
Capabilities>Pr er, Financial
oduct Delivery Transaction
Capability>Prod
uct/Service
Operations>Tra
nsaction
Consolidation
Central
Resources>Fina
nce>Financial
Analysis>Marke
t Risk
Central
Resources>Fina
nce>Financial
Analysis>Marke
t Risk
MANAGE
Central
Resources>Fina
nce>Assets &
Liabilities>On
Balance Sheet
Central
Enterprise
Resources>Fina
nce>Assets &
Liabilities
MANAGE
Central
Enterprise
Resources>Fina
nce>Assets &
Liabilities
Central
Resources>Fina
nce>Assets &
Liabilities
Production
Capabilities>Pr
oduct Delivery
Capability>Fina
ncial
Transaction>St
ock
Lending/Repo
ANALYSE
ANALYSE
PLAN
ANALYSE
EXECUTE
Intellectual
Property>Know
how>Model>Fin
ancial>Marketin
g Risk
DESIGN
Intellectual
Property>Know
how>Model>Fin
ancial>Instrum
ent Valuation
DESIGN
Production
Interest Rate
Capabilities>Pr
oduct Delivery
Capability>Fina
ncial
Analysis>Gap
Intellectual
Property>Know
how>Model>Fin
ancial>Credit
Risk
Intellectual
Property>Know
how>Model>Fin
ancial>Liquidity
Risk
Central
Resources>Fina
nce>Financial
Analysis>Capita
l
Intellectual
Property>Know
how>Model>Bu
siness
TRACK
Intellectual
Property>Know
how>Model>Be
havioral
DESIGN
DESIGN
DESIGN
ANALYSE
DESIGN
Risk
Intellectual
Property>Know
how>Model>Be
havioral
DESIGN
Central
Resources>Fina
nce>Capital>C
ash
PLAN
Intellectual
Property>Know
how>Model>Pr
ocedures
DESIGN
Intellectual
Property>Know
how>Model>Pr
ocedures
DESIGN
Intellectual
Property>Know
how>Model>Bu
siness
DESIGN
Central
Resources>Ent
erprise
Resources>Ent
erprise
Analysis>Segm
ent
PLAN
Central
Resources>Ent
erprise
Resources>Ent
erprise
Analysis>Produ
ct
ANALYSE
Policy
Performance
Central
Resources>Ent
erprise
Resources>Ent
erprise
Analysis>Custo
mer
ANALYSE
Central
Resources>Ent
erprise
Resources>Ent
erprise
Analysis>Branc
h
Central
Resources>Ent
erprise
Resources>Ent
erprise
Analysis>Chann
el
ANALYSE
Intellectual
Property>Knowl
edge>General
Market>Compe
titor Insights
Intellectual
Property>Knowl
edge>General
Market>Market
Insights
Intellectual
Market
Property>Knowl Research
edge>General
Market>Market
Insights
Production
Capabilities>Pr
oduct Delivery
Capability>Prod
uction
Analyses>Contr
ibution Analysis
ANALYSE
ANALYSE
ANALYSE
ANALYSE
ANALYSE
Performance
Central
Resources>Ent
erprise
Resources>Sup
port
Services>Audit
>Process
ASSURE
Central
Resources>Ent
erprise
Resources>Sup
port
Services>Regul
ations
ASSURE
Production
Capabilities>Pr
oduct Delivery
Capability>Prod
uction
Analyses>Com
pliance
ADMINISTER
Relationships>E
xternal
Parties>Authori
ty>Regulator
Central
Resources>Ent
erprise
Resources>Sup
port
Services>Fraud
/AML
ADMINISTER
Production
Capabilities>Pr
oduct Delivery
Capability>Prod
uct/Service
Operations>Bo
oking
TRACK
MANAGE
Resolution
Production
Capabilities>Bu
ildings &
Equipment
Operations>Sys
tems
Intellectual
Property>Know
how>Applicatio
n>Standards
PLAN
Production
Capabilities>Bu
ildings &
Equipment
Operations>Sys
tems>Deploym
ent
DEPLOY
Production
Capabilities>Bu
ildings &
Equipment
Operations>Sys
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DESIGN
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Handling
Example of Use
Customer details are obtained

for selection in an internal
sales campaign
The identity and active status

of a customer is checked as
they present themselves online to access their bank
account
A bank subscribes to a real

time market feed and
administers the distribution to
entitled employees
A project funding initiative
assembles a syndicate of
investors
A bank establishes and

maintains a correspondent
relationship for international
payments and trade finance
representation in a foreign
country
Correspondent bank
(reciprocal) activity is
consolidated to support
periodic correspondent banking
relationship reviews
An equity sale involves

updating scrip maintained by a
sub custodian
The contractual arrangements
with an established specialist
service provider are reviewed
at year end
A monthly assessment is made
of the performance of a broker
against service levels and
projected business volumes
The contractual arrangements
with an established
contractor/service provider are
reviewed at year end
A trader has subscribed to and

references market price feeds
when determining a trade
A bank consolidates different

sources of intelligence, checks
and scrubs the current legal
entity structures of its clients
A collection of market analyses

is maintained and distributed
at the start of the trading day
to provide insights for traders
Financial Market Analysis

requests consolidated and
scrubbed market intelligence
referring to a specific
corporation
A investment manager uses

quant models to evaluate a
portfolio's holdings and
determine an appropriate
trading strategy in response to
some impactful market event
A trader request access to a
market data feed during a
trading session
Back office clearing and

settlement references the
counterparty details to
assemble a funds transfer as
part of an equity trade using
the counterparty details to
generate the associated SWIFT
based payment exchange
Product design references

standard currency definitions
to define the allowed
currencies in a product
specification
Maintain the layout and use of

a shopping center that is
referenced for on-line
marketing
A loans officer running through

the offer process obtains the
pricing details, disclosures,
eligibility requirements and
document handling needs for a
loan product in order to
process the offer
Market analysis identifies that
competitors have an advantage
in a specific customer
segment. A targeted product
combination matching the
collective needs of the segment
is devised and priced in
response. It is launched as the
subject of an internal campaign
A significant regulatory change

mandates a revision of the
terms of an existing product.
An amended version is
developed and the
corresponding customer
notification, internal training
and
New production
recruits to rollout
the calliscenter
are provided with service
support training for some more
specialized products
A selection of response times

and results are defined and
applied to the sales and
servicing support center for a
newly launched product to
determine if various
performance goals are being
achieved. Staff product
specific training is adjusted and
applied
to address
identified
A short term
discount
(waived
fees) is put in place for a
product at selected university
campus locations as part of an
effort to attract new student
customers
A reporting cycle for a location
The call center management

assigns traffic types to
available call center personnel,
influenced by attendance and
contact activity
The branch network is reconfigured to accommodate a

new or amended product that
is targeting a specific customer
segment (e.g. student loans at
on campus branches)
A new bank customer registers
for E-banking access and
checks their balance
A change is made to the

service selection menu to allow
high value customers to bypass the voice response unit
and go straight to a live service
representative
A new set of standalone ATM's
is installed at an airport and
configured with limited services
to ensure high availability for
cash dispensing
A call center is involved in the

capture, routing and resolution
of a customer issue, resulting
in a sales attempt during the
dialogue
A day in the life of a busy

branch where all managers and
tellers are not available and
cash and product inventory
reserves fall low
A day in the life of a web based

banking service, dynamically
assigns traffic across
processing capabilities to
minimize response delays
The numeric menu is adjusted

to increase self serve activity
during a period of peak loading
(this could be implemented in
the IVR in a more sophisticated
set-up
ATM devices are brought on
and off line as device errors
are reported (such as out of
cash/paper)
A daily projection of the

required float for a branch and
associated ATMs is compared
to cash on hand and an
adjustment arranged through
distribution operations
Based on a request from
Branch Currency Distribution, a
scheduled dispatch and
recovery of cash is scheduled
and executed across the
branch network
An external marketing
campaign is launched and
associated pamphlets are
distributed to Bank and nonbank locations
(as for Product Inventory Item

Management) An external
marketing campaign is
launched and associated
pamphlets are distributed to
Bank and non-bank locations
A customer is authenticated
making contact through a
channel
A customer is authenticated
making contact through a
channel
Teller personnel are assigned

to teller positions where they
are provided with a cash float
and consumer product
application access. The
support system logs activity
that is captured for activity and
root cause analysis
A servicing contact is
concluded and the contact
details and result is captured.
In cases the call is recorded
Contact center activity and

voice data is analyzed to
determine activity profile and
performance variation across
the contact center workforce.
High overhead product/service
activities are highlighted
A customer is self servicing on
the E-Branch and uses VoIP to
request contact center support.
A case is raised against a
disputed service change and
the customer contact is logged
A customer dials the contact

center with an account balance
request. The customer identity
is checked by the rep (using a
Party Profile service operation).
After the customer question
has been answered the
dialogue is structured to
attempt a sales pitch for an
internal campaign that the
customer has been
preapproved for as flagged in
their Party Profile record
A customer logs in to set up

the reporting option on her
current account facility
including enabling various online options. Rather than get
CSR support, the customer
reads through the context
specific guidelines and self
services the set-up. The new
details are captured for
subsequent authorization/
release
Senior management define the
governing policies that guide
business development for
customer acquisition and
product development
Senior management compare
the competitive performance
and market opportunities and
development options to define
and refine a collection of
business development
initiatives in the business
development plan
A security attack results in a
confidentiality breach of
sensitive client account data.
A series of tasks are set in
motion to minimize brand
damage
A bank determines the
required level of advertizing,
based on a competitive market
assessment and then develops
a plan for targeted advertizing
to support other business
development activities
Brand management determine
that sporting event
sponsorship is appropriate and
the associated tasks are
planned out and executed
Business development
management review the
impact of external campaign
activity against plan over a
period and determine
segments where activity can be
increased and/or reduced,
making the associated
directions
management consolidate new
customer acquisition data and
campaign version data to
assess the impact and
rebalance prospect campaign
activity
management review the
impact of customer campaign
activity for customer cross-sell
and up-sell activity in a target
segment over a period and
determine which specific
customer campaigns are
over/under performing, making
the
associated
directions
Business
development
directs
that a campaign is amended to
address an identified customer
up-sell opportunity
management determine the
number, scope and volume of
customer surveys to develop
and run. After a new product
launch a series of customer
surveys are undertaken to
assess the take-up and level of
customer satisfaction with the
new product. The analysis is
fed back to the associated
business development activities
A newly refined prospect

campaign (version) is
authorized for execution. A
plan detailing resource
allocation, inventory
development and task
execution is assembled and
implemented. The take-up is
tracked through the offer
management and subsequent
product
fulfillment
processes
An external
prospect
list is
acquired for a segment
targeted by a proposed
prospect campaign. It's
subjects are compared against
known customers to eliminate
duplications prior to initiating
the campaign. The prospect
execution team use prospect
management to capture the
state of prospects and once a
prospect details have been
verified and the prospect has
expressed sufficient
interest/commitment the offer
management process is
initiated. Note that for
different customer types (non
consumer in particular) and for
some offered products and
services there may need to be
actions performed to establish
the individual as a customer
prior to product/service offer
identifies and directs the
campaign execution function to
a prospective area to execute a
cross-sell campaign to
established customers
An existing customer has

discussed short term funding
needs with the Financial
Advisor and agree in principle
to establish a corporate loan.
The Offer Management process
works through the detailed
checks, authorizations and
documentation needed prior to
the Corporate Loan Service
Domain establishing the new
facility
Sales management review
quarterly performance and
pipeline and set sales targets
and allocations for the
upcoming cycle
A corporate loan offer is

processed and at the
appropriate point an
underwriting authorization is
requested based on the
presented details of the loan
(terms, credit standing,
collateral
coverage
Sales activity
in theetc.)
contact
center is tracked and
commission incentives
determined and applied to the
employee's payroll
A broker completes a product
sale to an existing customer
and their commission
entitlement is captured for
subsequent processing
A corporate customer
relationship manager provides
general advice to a customer
seeking to invest a short term
cash excess. The manager
uses customer details and
product features to isolate the
most appropriate product
A relationship manage is
developing a sales opportunity
with a major client and
schedules specialist product
support to explain the
strengths/ suitability of a bank
product to the customer
relationship manager reviews
recent activity for a customer
and notices that levels of
activity are trending lower.
Possible external (market) and
internal (servicing/ fulfillment)
activities are reviewed for
possible causes. A meeting is
scheduled to determine the
reason and if any banking
products/ services could help
or are at further risk
An new customer agreement is

established prior to setting up
product specific agreements
An established customer
completes the application
process for a new product and
a new sales product agreement
is established
A consumer customer contacts
the call center and her access
profile is used to determine
what products and services can
be accessed through this
channel
A regular analysis of customer
event histories is used to
update the maintained range of
customer behavioral insights.
The update results are notified
to the Party Data Management
and Party Profile Service
Domains as appropriate
A customer call the contact
center wishing to know what
mortgage offers they are
eligible for. The CSR uses the
customers internal credit grade
as input into the product
matching utility to see what
price
range would customer
apply
A non-performing
account is handed over for
recovery after the normal
relationship management
efforts have failed. Additional
authority is provided to
renegotiate/structure the
account to enable the customer
to attempt recovery. This
restructuring can result in write
downs that need to be booked
appropriately
A customer contacts the call

center to enquire about
account transactions and
during the dialogue the CSR
captures a life event (e.g. the
customer is moving house).
The contact details and life
event are captured in the
customer history
A customer requests that the
CSR arranges for marketing
materials to be sent out - an
action for which no standard
case processing is available
A case processing unit has a

backlog that is assessed and
action is taken to reallocate
and reprioritize cases to
minimize the impact of the
high loading
A period of case resolution
activity is analyzed to identify
problem products and service
aspects. Root cause insights
are used to determine the
cause of issues and notify the
interested area of the Bank
A case resolution operator
works through the resolution of
a case, following the
established process for the
specific case - in this case a
disputed charge that is below a
threshold allowing the credit to
be charged to the merchant
A card holder reports a

payment dispute to the contact
center and a case is initiated.
The account is credited and
documentation requested from
the merchant. The case is
finally judged when the
documents are available for
review and all interested
parties
are notified
the
A customer
changesofaddress
and requests all products and
service arrangements are
updated
A customer initiates a payment

order to transfer funds to a
third party in another bank
A consumer customer applies

for and gets a mortgage for a
new house purchase
applies for a gets leasing
product for a major purchase
A customer processes a series

of services (e.g., request
printed statements, initiate a
transfer, set up a standing
order) through the call center
using their current account
A consumer customer
establishes a sweep facility
from their current account to a
savings deposit facility to
obtain a higher interest rate
An established card customer

uses their card for a purchase
and settles the balance at the
monthly payment cycle
A credit card customer makes

a large purchase, the card
authorization triggers a verbal
check of the customer details
for security and the
authorization is given
After receiving authorization,
the card customer adds service
to the price of a meal and
makes the payment through
the merchant financial capture
system
At the cycle time a collection of
card customer accounts a
accessed and billing details
determine and sent out.
Payments are tracked and the
facility status updated
accordingly
A card charge is disputed and a

case raised - the case
processing requests
documentation from the
merchant and the resolution is
aligned to the payoff ranges
governing the agreement
A high net worth client uses

the bank to set up a tax
optimized trust fund for his
dependants
transfers an amount to an
overseas account. As this is a
recurring transaction, the
details are maintained and
updated as needed each time
An over the counter customer
exchanges foreign for domestic
currency. As the individual is
not an established customer,
ID details are captured for
regulatory purposes and the
exchange completed at the
prevailing consumer OTC
exchange rate plus fees
A customer acquires a number
of travelers checks
Access to insurance brokers for

branch customer is
administered by teller and
relationship management
personnel
A consumer customer applies

for the purchase of a stock at
the best market rate. The
transaction is applied to the
Banks security position rather
than being executed in the
market
A new investor develops the

governing principles and goals
for a managed investment
portfolio
An analysis report for an

investment portfolio over a
quarter is created for the
Investment Manager to discuss
with the client at a scheduled
review
Investment managers track the
markets and initiate trades to
re-align and optimize the client
portfolio in line with the
investment agreement/ charter
A consumer customer logs on

to the E-branch web portal to
access their e-trading account,
tracks prices and research
relating to his portfolio and
executes and sale/purchase
pair of transactions.
End of day trade analysis

consolidates and activity report
that highlights trading activity
that approaches or breaches
position limits. The trades
behind the exceptions are
included as a basis for
assessing the causes for
unwanted activity
A trader assembles market

price and news data, analyses
a number of managed
positions and determines and
executes trades to benefit.
The trading activity is tracked
to maintain the trader's
cumulative P&L position
A market specialist tracks and
provides on going buy/sell
process for selected securities
All counterparties are checked

for a proposed trade
A financial institution acts as

the market maker for a
number of market
assets/securities. Buy and sell
trades are automatically
captured and the pricing
adjusted to maintain a limited
net
position with
by influencing
A customer
an established
trading facility instructs a
corporate trader to buy
securities on behalf of the
company.
A bank operates a program

trading facility
A number of trading positions

trade in different
securities/markets for
profit/speculation/risk and
liquidity management
An order is placed to off-load a

large quantity of a security.
The order terms are ratified
with the customer and trading
initiated with a number of
market trades needed to fully
off-load the position
An order is placed to off-load a

large quantity of a security.
The order is completed in a
number of market trades
Changes in fund ownership and

market conditions result in a
number of trading requests to
rebalance the fund
Changes in fund ownership and

market conditions result in a
number of trading requests to
rebalance the fund
Changes in the unit trust

holding and market conditions
trigger trading requests to
rebalance the trust
A large market order is

executed and the pricing and
allocation of the constituent
transactions is allocated across
the counterparties
A collection of market trades

are cleared and settled.
Counterparty specific SSIs are
referenced in the process
The settlement of trades

results in several clearing
transactions for securities and
cash exchanged
The details for an executed

trade are rejected by the
counterparty. The back office
has to work through the trade
details to identify the source of
the error obtain the agreement
for the resolution and make
the necessary changes to the
trade and trade reporting
Real-time trade reporting is
processed during the trading
period for the trading function
at the bank
The custody holding of a client

is updated following trading
activity
A regular function is performed

to determine and apply the
cash entitlement allocation for
a managed customer
investment portfolio
A selection of market assets

are valued using a number of
valuation perspectives
An LC is raised to support a
large international trade deal
A bank guarantee is provided

to a corporate client to cover
international trade finance deal
A bank handles the many

transactions associated with
international trade activity for
a corporate customer
A corporate loan is presented

for credit management pricing
decisioning prior to completion
of the offer process
negotiates a credit line, making
collateral allocations, to
support a new line of business
processes payments against a
loan that is captured against
the underlying bank account
used to manage cash flows for
the Loan product
A corporate customer is
provided with project financing
Product fulfillment activity

triggers limit and exposure
checks
Handle the processing of a
syndicated loan
A corporate customer's cash

management services are
fulfilled
A customer completes a DD
mandate for a corporate client
A corporate customer direct

debit cycle/batch is executed
A batch of checks are

processed for a corporate
customer with a lock box
payment facility
The Bank buys (factors) a

batch of customer invoices to
provide short term liquidity
A corporate client relationship

manager coordinates with
financial advisory services to
provide a corporate customer
with financing advice
A corporate customer engages

an investment bank to lead an
M&A transaction on its behalf
A corporate client engages the

bank to optimize its tax
position at the end of the tax
year
Corporate finance services

provide support to a
corporation that has
determined to make a public
offering to raise funds.
Corporate finance services

provide support to a
corporation that has
determined to raise funds
through a private placement.
A series of different payments

associated with consumer and
corporate activity are
processed using different
payment mechanisms
During the 24 hour cycle, the

wire room established the
connections with the different
payments, SWIFT and
reporting networks
Payment execution is handled

through correspondent banking
arrangements
A batch of paper checks is

processed and the
corresponding payment
transactions defined and
executed
During the day the branch and

ATM cash floats are tracked
and the central inventory
managed
A corporate applies for a new

facility and the available
collateral is checked to see if
there is sufficient to allocate to
the loan
A back office unit determines

which collateral items are due
for a valuation review and
documentation check and
schedules the activities
accordingly
A customer has been declared
insolvent and the title for a
range of collateral assets is
taken and the items are
liquidated to offset the loses
An accounting record is
associated with the initiation
and fulfillment of a loan
product for a corporate
customer. The account is
maintained for the duration of
the loan product
A customer redeems points to

make a purchase
A business unit tracks the

expected client payments
invoiced for fulfilled products
and services
A periodic reconciliation
exercise is performed for the
nostro/vostro accounts and
discrepancies identified and
resolved
A back office function tracks

transaction activity and
external rating details to
maintain counterparty credit
ratings
A trading department
maintains cross currency
positions across its overall
dealing activity, limiting activity
as limits are approached
A collection of accounting
records and financial
transactions is subjected to an
array of fraud scanners to
detect possible patterns of
fraudulent behavior
A loan product sets up a
structured payment schedule
that it delegates for execution
A card is cancelled and a

replacement card is generated
and issued for a customer
reporting a stolen card
Possible fraudulent activity is

detected and the status of the
card raised to watch to
increase verification testing
A disbursement is processed at
the conclusion of loan
origination
Open items are chased for an

active loan facility
Track that a leased product is

maintained and insured as per
agreements
Handle the dunning process to

resolution for a lapsed loan
account
An invoice is raised for the fees

and commissions applicable to
a managed investment
portfolio
A customer redeems reward

points to reduce the fees due
on another service
The Bank Treasury tracks the

bank's consolidated liquidity
position and initiates trading
activity to remain within
prudential limits
The Bank Treasury consolidates
trading and lending activity
across its corporate clients to
develop timely views of current
positions and maturity
projections
Bank Treasury determines and
initiates the securitization of a
pool of market assets
The bank's ALCO meets

monthly to refine the financial
policies governing the asset
and liability position of the
bank and to review major
pending
deals
A financial
analysis of the
banks consolidated activity is
assembled for consideration by
the bank's asset and liability
policy
unit
The
consolidated
view of bank
activity covering its asset and
liability activity is assembled
and ratified for analysis
A bank lends stock under a
repo transaction to cover a
short position
Financial engineers assess the

coverage and currency of the
portfolio of market risk models
and update certain models
accordingly
Financial engineers assess the
coverage and currency of the
portfolio of valuation models
and update certain models
accordingly
A risk management unit
assembles and maintains the
currency and interest rate
maturity ladders for the trading
function
Financial engineers develop
and maintain risk models used
to determine the credit
position/rating for different
entities
and refine liquidity risk
management models
Financial engineers define and

apply models that consolidate
the overall risk exposure for
the bank to determine a
complete estimate of exposure
and apply a collection of
business risk models against
different failure scenarios to
assess exposure and determine
mitigation
needs track the
Decision scientists
use and impact of behavior
models and make design
improvements to enhance their
accuracy

and refine a portfolio of fraud
scanner and detection models
for deployment across the
bank
Senior policy makers interpret
the financial and risk strategies
of the bank to determine
specific credit and margin rules
and policies
Financial engineers respond to
an analysis of production
issues and develop/refine their
production risk models to
better detect the root cause
Financial engineers evaluate
the history of operational
breaches and issues to
determine how well existing
operational risk models cover
the
detection
of exposures
Financial
engineers
evaluate
the relative business
performance of customers and
products to identify patterns
that highlight business
development opportunities
from increased sales, usage
activity and/or pricing
Business strategists define the

market segments, set
performance goals and track
business performance
Business strategists review the

coverage and performance of
products and product
combinations and direct
business development
accordingly
Business strategists
consolidate and assess
customer and customer type
performance/ profitability and
direct customer policies
Business strategists assemble

and review the distribution and
relative product performance
across the network and adjust
accordingly
Product designers review the
performance of products over
different channels and channel
combinations to refine product
designs and delivery
Marketing specialists undertake

competitor analysis, using
general and targeted market
research
A market research department
handles the access and
consolidation and classification
of market research
Market analysts, define and
develop insights into the
market to support different
aspects of the banks business
development
managers used contribution
analysis to identify
underperforming
products/customers where
additional business could be
generated through increased
sales, usage or pricing
A loan origination process is

submitted for guideline
compliance checks prior to
completing the origination
process
A new customer's details are

passed for regulatory watch list
checks. A subsequent
transaction is reported for
regulatory compliance checks
Loan origination and fulfillment

is subject to internal
compliance review
Trading activity is reported to

the exchange to comply with
regulatory reporting
requirements
A pattern of possible fraud is
highlighted in transaction
records that is researched and
evidence of fraud discovered.
Prosecution is initiated
The corporate financial reports

are assembled to schedule for
accounting and general
reporting needs
The IT unit develops its plan

and budget for systems
development and operations
for the business
The IT management define the

IT usage policies and
procedures and distributes this
across the user community
The usage of a commercially
licensed product is audited for
usage and entitlements and
the licensing amended to align
to demand
A new version of a
development environment is
released into development
A major systems enhancement

project is implemented for a
core production systems
A new version of a production

system undergoes extensive
integration and user
acceptance testing prior to
release
A new version of a production

system is rolled out, with the
pre-cutover alignment, training
and facility set up in advance
of the roll-out
A product day is executed,

including the initiation of key
on-line systems during normal
scheduled operations
A production day includes the

ongoing operation of systems
platforms, many of which will
be 24/7 capabilities
A user reports a production

system problem and is guided
through short term resolution
by the help desk. A follow up
resolution is scheduled for the
engineers
A new operating system
release for desktop systems is
worked through production
The internal network is

operated during the day with
users able to access
applications, productivity and
web based tools
A legal opinion is sought for a

new product design
A periodic audit review of a

business unit is undertaken.
Prior audit recommendations
are checked for corrective
actions
Specialist security advice is
sought for a major project
A security check of a new

product operation is performed
considering multiple threat
categories
Work is matched to the

approved supplier list and
candidates put forward for
selection. Delivery
performance is reviewed to
update the ratings of the
suppliers for later assessment
and
selection
purposes
A major
purchase
order goes
through the formal selection
process with competitive bids
being considered before the
purchase order is assigned
Company payments are
processed
Newly acquired assets are

registered as they are allocated
to specific business units
A new property is acquired and

space allocated to business
units based on demand
A day in the life of a site,

administering access,
allocating bookable space and
overseeing maintenance and
repair work
A business unit moves into a
new location requiring that
space and equipment be
configured and suitable access
controls and space
assignments made
A range of office equipment is
replaced as better lease terms
and performance are available
from an alternate supplier
Regular scheduled
maintenance and consumables
provision is undertaken for
office equipment at a location
Utilities service disruption and

recovery is handled at a
location
Building and repair work is

scheduled and undertaken
using contractors at a location
Business planners determine

the resourcing needs and
organization structure for the
enterprise and make
adjustments as necessary
Business unit management
define and maintain the unit
cost/revenue budget
analyze the activity and
business performance of the
unit to rebalance or direct
activity as necessary
Business unit costs and
revenues are checked and
booked against the business
unit
budget
Business
unit cost and revenue
bookings are maintained on
the associated sub ledger for
accounting purposes
direct business unit resources
to meet the operating plan
commitments
Business unit management and
administrators track and record
business unit activity and
financial performance
The finance unit assembles the

key financial statements for
the enterprise for audit review
and acceptance, tax and
regulatory reporting
The finance department

reviews business unit
performance to budgets and
directs the revision of budgets
A business unit misses its first
qtr targets and reacts with
corrective actions that are
tracked
Determine tax obligation and

optimization approaches for
the enterprise and subsidiaries
The HR division defines and

oversees the adoption of the
HR policies and guidelines for
the enterprise
New employees are formally

assigned to business unit
headcount
The employee record for a new

recruit is created with all
known details
A new employees contract is

set up
An employees qualifications are
checked and added to the
employees profile
An employees annual
performance review is
undertaken by unit
management
Monthly payroll processing

consolidates commission,
bonus and expense repayment
details
Monthly expense claims are
processed for employees and
approved reimbursements
booked to payroll
A new employee is given
access to production systems
and facilities matching their
position
A current employee requests
services under their benefits
entitlement
A training program is
developed and provided to the
workforce
The HR department organizes

recruitment drive for open
positions in an expanding
business unit
Business management define

and promulgate the range of
management procedures
across the workforce
Product design features are

reviewed for patentability and
submissions filed
Customer insights are gathered

and exchanged about a major
client that is the subject of
notable market activity
Press releases are developed

to coincide with financial
performance reporting
Corporate strategy is
communicated and aligned
with a product alliance partner
A regular relationship review is
scheduled with a major
multinational customer to
develop business opportunities
Senior finance directors liaise
with regulators over a
significant regulatory decision
or assessment
Investor presentation is
organized to present the
annual report
The corporate strategy and

underlying business
performance goals are defined
and communicated
Corporate policies are defined

and published across the
enterprise
Senior product and service

management define the
policies governing product and
service delivery
Specialist business architects

define the target state
business architecture and
migration/ transition goals and
plans
A business continuity plan is
developed for key business
activities and assurance tests
performed
Legal documents are created,

classified and stored for
electronic access
Infrequently accessed
documents are archived to
lower cost storage in
compliance with banking
regulations
A mail shot for an external

campaign is developed
General Comment
The area Reference Data contains all categories of managed business information, covering custome
business partners, product details that is widely accessed across other activities
This Domain in business area Reference Data combines both customer (consumer and corporate) an
type relationships.
This service domain maintains a comprehensive set of customer reference information. This is requi
customers, but has significantly different content and functionality depending on customer type. BIA
combines the maintenance of customer reference data with all types of business relations with the si
concept. The BIAN Party team need to determine whether a shared Party application means a single
Domain for all types of Parties given that the profile of information managed varies greatly for differe
Party team need to ratify the operational nature of the Party profile as well as address the granularity
for Party. The candidate service domain tracks key relationship status and detail information used to
identity and support any type of real-time interaction with the customer/partner (such as account sta
case or customer campaign status). The profile data and role of the service domain will vary greatly
customer type parties and commercial alliances
This Domain handles the range of arrangements with various external agencies
This service domains covers the administration of the contracted supply of both on-line and off-line
market/information feeds including administering internal access to the service. Though most feeds
consumed in the wholesale banking area one critical feed for retail is the credit agency services
This service domain handles the management, reporting and coordination of syndicates that a bank
and administer to support certain financial transactions
This device domain handles the correspondent banking relationships, tracking reciprocity in particula
This service domain maintains reference details specific to a correspondent banking partner. It also
transactional activity as might be needed to track reciprocity with the correspondent bank. Though t
relationship management of the correspondent bank has its own Service Domain, any specific arrang
terms (e.g. SSIs) that might override market directory details are maintained here as part of the da
This service domain administers the contractual and service level agreements with sub custodians
This service domain handles the contractual and service delivery mechanics with specialist service pr
the Bank, such as legal, accounting and consultancy service providers. Additional Service Domains m
required to handle operational aspects of the service relationship
This service domain is a general service to administer the contractual, operational and financial aspe
relationship with a 3rd party product or service provider. In practice additional Service Domains may
to handle different aspects of broker relations such as relationship management and operational sup
This service domain handles the maintenance and implementation of all contractor/supplier service d
agreements. This excludes procurement activity but includes maintaining agreed pricing and deliver
payment terms. Additional Service Domains may be required to handle operational aspects of the re
This domain covers all market information related activity
This service domain handles the day to day operations of all contracted on and off-line market inform
This service domain supports an internal market data function to assemble, scrub, enhance and pres
data. Some banks will simply pass through external feeds as are, others capture and improve/enha
This service domain addresses specific financial market research as might be used to define and influ
investment strategies. This capability combines repeated analyses of standard aspects of financial m
ad hoc/targeted analysis of specific events or trends
This service domain covers the access and consolidation of a potentially wide range of market resear
sources. The consolidated intelligence will typically target one or more companies, products or mark
that can inform trading activity. The capability can include activities that qualify, classify and scrub im
intelligence and organize it for more effective selection/retrieval for review and analysis. Some orga
include sophisticated and complex market intelligence gathering activities for which additional Servic
may be required to fully model this activity
A specific capability to define and maintain specialist (trading related) quantative analysis models. N
defined here the model represents a deployable design or specification that can optionally embed on
analyses, hence the particular functional pattern that references a design rather than an analysis.
This is an internal data/page management capability for external data feeds and optionally formatted
published information 'pages'. It is specific to trading type activity where a trader will configure a co
market new/analysis/price/trading related feeds to support the deal formulation activity. Note that t
and relevance of this Service Domain is channel specific and may evolve with changes in market info
dissemination practices
This facility handles the day to day operation of the information dissemination capability (a high
performance/availability requirement) typically addressing trading requirements. It references the M
Feed Entitlement and Associated Market Feed Agreements to confirm eligibility for requested services
dissemination mechanism will support composite pages of data for certain users and can combine int
published information with external feeds where appropriate
This service domain maintains a master reference directory of all traded market asset details. For eq
assets this includes handling changes that results from corporate events such as stock splits where t
implications go beyond updating the reference details. The service domain obtains market asset/ins
details from subscription market feeds and possibly other market intelligence sources. Features to e
reference data integrity and process more complex asset related events could require additional Serv
Counterparty Administration uses external feeds to maintain the counterparty details needed to supp
activity but can also provides the facility for specific terms/rules that can be applied selectively for a
counterparty relationship. In more complex cases these terms may need to be captured as a specifi
counterparty agreement with an associated Service Domain where the changes have contractual sign
This service maintains standard 'global' information details that might be referenced in any aspect of
activity such as currency, country and industry identifiers. These standard values will typically be ob
through an external market feed and are used for trading and for internal processing and specificatio
The maintenance of location details is used to support more dynamic sales and servicing activities en
mobile devices and tracking. At a basic level validity checks are provided, but more interactive uses
supported
This domain includes service domains that cover all product categories and include the design and de
activities and bundling for products.
Product design covers the creation/import and maintenance of a wide range of product specifications
the execution and operational characteristics, supporting pricing, sales, regulatory and disclosure req
Some banks will include sophisticated product design capabilities that will develop and tune the prod
specifications
Product Combination handles product bundles that represent assemblies of products that are packag
in synergistic combinations. This capability needs to support pricing structures that might transfer v
products, allowing for one to be a 'lost leader' for another without compromising the view of the prod
profitability. Product combinations can be treated as a hybrid type of product within a hierarchical de
products. A product combination or bundle could be assembled for a campaign
This is specific to the production acceptance, conversion, training and cutover for new and updated p
services. Note some banks will define and refine their own products, with highly specific features an
structures. The rollout time or 'time to money' for new and amended products is a key performance
banks active in highly competitive markets
This is a general service to provide ongoing and ad hoc training to the workforce for product and ser
activities. Some media based self-help tuition could be made available to customers when appropria
This is the maintenance and execution of ongoing product and service quality assurance. It does no
cause analysis or procedural assurance/audit tasks nor customer surveys and reviews. It is specific
ensure product and services are delivered to the prescribed performance levels and provides direct f
product specific training, operational support and product development capabilities
This service domain supports variable pricing to reflect demand generation and other marketing/sale
It can result in price changes over and above the standard pricing models defined as part of product
This business area covers all marketing, business development, sales and servicing activities. It exc
fulfillment activities associated with in-force product delivery but includes all agreement related activ
This domain includes a mixture of existing BIAN service domains aimed at supporting all channels an
associated interactions with customers. It includes activities associated with the physical branch net
movements of physical cash and non cash inventory
This handles the management and oversight of a branch location - including any local decision makin
performance assurance and reporting
This function determines the desired staff configuration across the different services of the call cente
variations under periods of different call volumes
This SD handles the determination of the products and services to be made available across the bran
(including ATM capabilities). This includes the standard branch layout design/look and feel and all re
procedures to be in force across.
This function maintains the products and services enabled to customers over the Web - this includes
administering user access and service entitlement - Party Profile would have delegated responsibility
verification
This function administers the call dialogue and rules for the PBX channel, including voice and IVR cha
capability can be dynamically adjusted under high load conditions
This function determines and manages the product/service availability across the ATM network and c
secure access administration for customers
This function executes the call center configuration, capturing resource availability, assigning position
making load based adjustments as necessary to optimize performance/utilization
This is the day to day administration of the branch resources, assigning tasks and positions to the av
tracking the teller floats and making the necessary adjustments to task assignments as customer vo
This is the operating schedule for the E-branch production systems, including load balancing and dev
and recovery handling - typically a complex 24/7 operation. It can include computer telephony integ
with branch and call center channels. Note the on-line facilities should match teller and ATM custom
making allowances for the self serve nature of the dialogue and channel limitations as necessary
This is the operating schedule for the PBX/telephony infrastructure which can include embedded IVR
The PBX system will have close integration with the call center and E-Branch capabilities depending o
of computer telephony integration (CTI) and cross channel support
This is the operating schedule for the ATM network, including device failure and recovery. It has clos
with service domain Branch Currency Distribution that is responsible for the movement of cash betw
branches/ATMs and central holding. The ATM network is a high availability/security 24/7 facility
This function tracks the domestic and foreign currency holdings (and all other legal tender such as tr
checks) at a branch and/or ATM location. It oversees item movements to/from teller/ATM stations a
storage during operations. It also determines and initiates required item distribution to maintain sui
floats as necessary
This administers the secure distribution of all inventory (cash and non cash) across the branch netwo
central vault and storage facilities in response to branch requests and compliant with inventory holdi
This service domain administers the non-cash or cards product inventory (including ordering of repla
materials) supporting product sales and delivery (e.g. forms, pamphlets) that are distributed to POS
(including branches, merchant sites and central mail shot processing). It can include tracking usage
projecting volume/capacity requirements
This operational capability maintains the distributed inventory holding targets, anticipates and proces
distribution requests and arranges for physical distribution of product inventory to points of sale (PO
This domain brings together cross channel activities
Currently authentication is a cross channel capability that may use any device/tag or secret informat
authenticate a party. Channel or device specific variations may be required. It is assumed a numbe
authentication levels will be defined for a deployment
Authorization levels are likely to be defined and interpreted by the calling Service Domain to determi
allowed access to products/services/facilities and channel features. An alternative would be to have
Domain specifically stipulate which activities are allowed/authorized though this approach breached t
encapsulation.
The servicing position supports all point of sale and channel based customer activity including tellers
center positions. The facility provides access to application based utilities, activity tracking and prod
application access as necessary. It can include CTI if appropriate. The service domain integrates the
Customer Dialogue for narrative handling when appropriate
The service domain captures the details of servicing activity to support root cause analysis. This can
capturing actual dialogue for training and support facility design
This handles the analysis of all customer contact activity (typically in the call/contact center but also
teller and other customer facing activity, which can include interactive web/device dialogues) to dete
root cause of major issues and/or patterns of activity that can be streamlined or improved
Contact Routing can include determining the purpose of the contact, screen pop generation (using CT
verification and further determination of contact purpose (than that already determined in the chann
Routing can be optimized for leverage of specialized/qualified servicing resources, have scheduled an
load/activity based routing criteria. Contact routing can be multi-point (support onward routing of
incomplete/misdirected contacts). Routing can be multi-channel. At the conclusion of the contact th
is captured in Contact History under the initiation of Contact Routing.
The Customer Dialogue capability provides a highly structured orchestration capability to leverage an
interaction by consolidating customer related data and using the contact (and any additional intellige
context data gleaned during the dialogue) to leverage the contact. In a more advance implementati
Customer Dialogue capabilities could be integrated into an automated self/service context in addition
conventional CSR support utility. Customer Dialogue leverages the contact opportunity by checking
business activities that that behind the contact itself can be progressed for example, delivering pend
communications, sales/marketing, capturing intelligence, updating status, product fulfillment (such a
synchronizing customer-side data sets). The facility can be multi-channel
Interactive help is a service to provide on-line context specific guidance, typically for any machine as
activity. It can help reduce training overheads and ensure operational consistency by providing clear
guidance that is directly relevant to the task at hand. Interactive help is particularly useful in areas
is constant change, such as active sales/campaigns or where often quite simple but extensive inform
handled such as product specifications/rules. It is also a powerful lever to support self service when
can be pitched for customers rather than specialist members of the workforce. Interactive help shou
available cross channel and media and the access/use of interactive help should be tracked to provid
insight into root cause analysis
This domain combines brand, advertising and campaign activities
The definition of business development policies may be subsumed within Business Development gen
This represents a senior business management activity for business development that will have limit
A service activity and is included for model completeness and consistency
This is a specialized business function, with limited scope for A to A service operation standards. It i
the model for completeness and consistency
Advertising budgets and associated advertizing activities are influenced by a broad range of internal
factors. This Service Domain represents a fairly simple design where advertizing needs, actions and
are handled by a single business capability. A more sophisticated model will be required in larger or
market sensitive enterprises but as the associated service operation traffic is unlikely to be highly 'st
based' this basic representation has been included in the model for completeness and consistency
Promotional events and event and personality sponsorships can be significant undertakings for large
that are integral with brand development and advertizing. However the associated service operation
to involve standards based A to A traffic and so the basic Service Domain design is include in the mo
completeness and consistency
This senior management function directs prospect campaign activity, determining/negotiating the ass
budget and setting overall performance goals for the planning/budget period. The impact of prospec
activity is assessed in terms of segment coverage and specific campaign activity performance/impact
allocation for campaign development/refinement and execution is adjusted to remain on plan/budget
adjust to broader market changes and trends as necessary
It is likely that a range of prospect campaigns will be maintained and refined over time, including 'on
'on-going' campaigns. New campaigns will be developed, more typically established campaigns will b
align to anticipated opportunities. Campaign version tracking is used to determine the level of new b
generated (captured in Offer Management typically) and provide the necessary feedback to this man
function
This function directs customer campaign activity targeting cross sell and up-sell activities to existing
also retention campaigns for potential customer losses. The function is sensitive to product/service
capacity/availability and budgets, and uses external market/competitor intelligence and internal cust
and product/service fulfillment performance analysis to determine goals and direct campaign develop
execution effort for maximum impact
This function covers the design and refinement of a collection of continuous and ad-hoc customer ca
Customer campaigns cover customer cross-sell and up-sell activity as well as customer retention. N
'library' of campaigns designs and campaign elements can be maintained and used to accelerate the
campaigns.
This service domain handles the development, deployment and analysis of customer surveys to dete
satisfaction levels and highlight areas for procedural and product improvements and/or business and
development opportunities. Currently it is anticipated that the profile, targeting and general plannin
assessment of customer surveys is handled within the general business development function rather
own dedicated planning service domain as might be necessary in a larger enterprise. Customer surv
organized and an integral aspect of campaigns, product design and development and for more gener
and service sales, servicing and fulfillment quality assurance efforts.
This domain covers all aspects of sales planning, offers, sales support and associated commission ha
Prospect campaign execution covers on-going and ad-hoc execution of campaigns, and tracks the im
implemented campaign versions where a version refers to the deployed instance of the campaign tha
for its business impact (this allows for campaign revisions etc.). In addition to handling all of the
resource/inventory and task management associated with the deployment of the campaign, the Serv
also tracks and reports on campaign impact by obtaining intelligence from sales/offer and product fu
activities
This service domain tracks the state of an identified prospect - defined to be an individual or organiz
been provisionally matched to a product and/or service, who may have indicated an interest but that
agree terms and/or be authorized/accepted as a 'customer'. Typically they will be the target of a pro
campaign or other more general sales effort/response activities. Prospects can be sourced externally
the acquisition of commercial prospect lists and general market research), can be generated from ad
campaigns where contact is solicited and there can also be also unsolicited contacts ("walk-ins"). The
domain supports other service domains as they orchestrate the transition of a prospect to being a cu
can then be the subject of a formal offer process. (Note that he term prospect can be applied to an
customer for which there is the potential to sell additional products and services but at this time Pros
Management is specifically used to handle non-customer prospects.) Once a prospect has been verif
also indicated an interest they can be classified as a 'customer' and offer management initiated. Thi
enables the offer management process to be the same for existing and new customers, but also intro
anomalous type of customer - the one that is accepted from being a prospect but that for some reas
complete the offer process - the approach is a compromise that anticipates that once an offer proces
initiated that there are some legal obligations on either party and so it is best to classify them as a c
which there is no active business.
Customer campaign execution covers ongoing and ad hoc cross sell, up sell and retention campaigns
established customers. This includes tracking the impact of this specific instance (version) at the lev
made, products/services agreed and potentially subsequent levels of product/service activity. This p
assessment can be fed back to refine the campaign specification
The Offer Management Service Domain is general for all types of customers and any combination of
service. It brings together product/service specific details (e.g. pricing & negotiation ranges,
documentation/authorization/regulatory requirements, eligibility and declarations, credit and other c
details), customer specific details (e.g. credit standing, other classifications such as operational
overhead/retention target/activity history, demographics and segmentation) and orchestrates a pote
complex/multi-threaded workflow to get the offer to the point where the product/service can be initi
This management function directs the sales effort, determining plans, budgets, targets and staffing l
tracks and assesses sales activity and performance and targets resources and activity to maximize im
align with broader business development strategies and priorities. As it is primarily a senior manage
function, other than consolidating summary business performance details and sales activity reports i
involve limited A2A traffic and so is included for consistency and completeness
Underwriting is a specific authorization stage in writing a loan where different aspects of the loan are
including the credit standing, collateral coverage, loan terms and other customer related factors such
history/prospects and segment positioning. For larger loans the underwriting decision can be influen
strategic goals and capital allocations of the enterprise. Underwriting also applies to insurance produ
not currently in scope of the BIAN Service Landscape
The generic employee object relates to directly employed members of the workforce and those empl
indirectly through a structure such as a brokerage agreement. The service domain administers the r
commission entitlements. This includes capturing and verifying commissionable activity/transactions
the filters, eligibility rules, volume considerations and thresholds that apply for a specific employee c
agreement to determine the entitlement and then initiating the associated payment from the approp
unit
P&L account
(typically through
payroll
The handling
of commission
payments
can facilities).
be very complex as different commission entitlements an
thresholds can apply and commission entitlements can occur at different stages in the life-cycle of a
service (e.g. at initial agreement/sale, on set-up, at some stage during fulfillment). Furthermore com
entitlements can be reversed in some situations and the agreement and payment mechanisms vary
types of employee/associate. This service domain captures a general commission transaction at the
product/service level and assumes that the Commission Agreement service domain applies all approp
business rules in determining the entitlement, timing, amount and mechanism for payment. A more
comprehensive
design an
may
be required
for larger
and/or more
complex
This function provides
interactive
mapping
of available
products
(and enterprises
product combinations) to a
based on customer type/characteristics, the context for the request and desired product/service feat
matching mechanism can prompt for additional details as may be necessary to isolate a product and
the eligibility of the customer for a specific product and/or associated terms and pricing levels. A mo
sophisticated matching capability can be sensitive to other factors such as business preferences/stra
prevailing business/market conditions when selecting products to maximize sales, relationship and p
profitability and influence customer retention
This administrative function administers the booking, allocation and administration of specialist produ
resources to assist the sales and customer development activity. The operational model can support
interactive access (more suited to the consumer segment) and scheduled sessions (for larger, corpor
This domain covers the range of customer management activities
This function handles managed relationships. There can be a customer development plan and budge
sophisticated implementations. The facility draws on external market insights and internal product a
fulfillment to track performance and sometimes trigger contact. The relationship manager can be a
business development providing a product/service matching and awareness role, is a single point of
sales and servicing channels, can help in issue resolution and trouble shooting. Relationship manage
to corporate and high net worth clients. More advanced automated knowledge based facilities can b
for some relationship management functions at the consumer banking level, in particular for sales an
The Customer Agreement captures the legal terms of conditions in force for a customer (which as no
complex multinational).
The Sales Product Agreement captures the legal terms of conditions in force for a sold product. This
many details that influence product and service fulfillment such as applicable fees/rates and selected
features/options. It does not however represent the full operating definition/configuration for the
products/service as there can be features that are not contractually binding - these features are mai
associated product/service fulfillment service domain
This profile is used for servicing and fulfillment controls, but can also be leveraged to highlight gaps
product/service coverage for customers. This type of entitlement analysis supports selling and relati
development activity
This service domain references the data assembled by service domain Customer Event History to dev
behavioral insights into customers. This analysis can support sales and marketing activity (e.g. by d
the likely response to sales efforts based on passed performance) as well as identifying changes in s
behavior that might influence the desired product mix for a customer. The actual analysis routines a
in the Analytics area
This service domain handles the derivation and maintenance of each customers credit rating, includin
and corporate customers. The internal rating can integrate externally provided credit details from cr
agencies with internal transactional data and relationship assessments. The credit rating will be mai
based on internal rules, but it is possible that a service will be offered to support an unscheduled rec
the credit score
Handles the recovery of distressed accounts that have exceeded standard late/payment handling but
been fully written off and passed to collections. The restructuring can involve partial write downs an
any tax or other program of assistance that can be applied. The situation is managed until the accou
recovered or a decision made to pass the account over to collections
The service domain captures a wide range of customer events to build a comprehensive history of cu
activity that can support subsequent behavioral analysis. This includes key sales/proposal events, re
management events, product delivery events, detected customer triggers (typically gleaned during s
dialogues) and possibly externally sourced customer activity. The assembled data is made available
behavioral analysis and for more general reference (as might be used for relationship management f
Note servicing activity for root cause analysis is captured elsewhere
This domain handles the general customer servicing and case management activities
The service domain is used for the capture and resolution of issues that arise that can not be resolve
during a customer contact or classified as customer cases for which a formal case specific process is
Servicing issues could be out of pattern customer requests/notifications or processing errors that the
to follow up (such as missed commission claims or captured customer insights). Some implementati
allow for any non-standard case follow up scenarios
Case Management directs case resolution activity, determining the approaches, resourcing levels and
and prioritization rules. The performance of the case resolution process is tracked and adjustments
maintain throughput. Recurring issues can be escalated to product and service design and fulfillment
reduce the incidence of cases
Handles the analysis and interpretation of the causes for one or more customer cases that can lead t
service or operational change to mitigate repeat occurrences. Note that this function is similar to roo
analysis performed on contact center activity and could be combined in some implementations
Case resolution tasks follow specific procedures for the type of case involved. Case resolution can be
applying resolution rules and obtaining additional authorization as necessary, or they can be long livi
for example where documentation is requested and has to be retrieved from merchants before the d
can finally be ruled upon. A wide range of case types can be expected
It is questionable whether a service domain specifically for card cases is required, or whether the ge
resolution service domain can cover all types of (consumer) cases. As there are very specific card pr
cases, at this stage a card specific service domain is included in the landscape
The concept of a customer order introduces a distribution service that can span multiple products an
and may involve cycles and possibly fees/charges. There may be several types of 'order' type facility
over time
This business area includes the full range of product fulfillment activities for wholesale and retail ban
including shared operational capabilities and all front, middle and back office activities. This is proba
in scope and so needs to be divided into several new areas. There are currently 4 'sub areas' as wor
to group the current range of domains in - Retail Products, Wholesale Products Front/Middle Office, W
Products Back Office, Central Operations
This domain handles the range of consumer loan and deposit products
There is a wide range of types of consumer and corporate loan products covered by this generalised
fulfillment service domain
This covers the range of different types of leasing products
The Current Account or Demand Deposit Account as it can be called is a financial facility that represe
general checking account facility at the core of the consumer and small business banking activity. Th
range of supporting features that make up the standard facility (checks/cheques, standing orders, de
phone and on-line banking services etc). The fulfillment will include a range of optional services, fe
interest payments and penalties and will often be bundled and or underlie/support other financial fac
financial transactions
Consumer deposits are captured here as a financial facility, representing it as a persistent service wit
many payment and withdrawal transactions over the term of the facility. There can be specific consu
'instruments' (e.g. CDs) which may justify a different service domain for their fulfillment as they are
transactional in their behavior. Many of these can be covered under the Investments business area
This domain covers the cards business, though there can be some overlap with debit cards and curre
facilities. Also some more card specific actives such as corporate card processing and merchant bran
processing are not included
A single service domain currently handles both credit and charge card facilities. The difference being
re-payment and credit handling structures of the facilities. Note that card facility does not cover the
account access/debit card that simply provides on-line checking account and ATM access. Card prod
fulfilled through a merchant based authorization and financial capture and billing mechanism indepen
standard banking branch and ATM network
This service domain is responsible for the real time card authorization decisions for credit/charge car
authorization decision is automated and can be extremely complex. Transactions may be passed for
checks by on-line service representatives for out of pattern purchases. Note that authorized transac
may vary from the actual final amount (e.g. pre authorized hotel/car hire and charged meals excludi
in cases there will be no financial transaction for an authorized transaction if the customer chooses t
different card/cash
This candidate service domain supports the point of sale network capture of authorized card transact
initiating the appropriate principal debit and any associated transaction fees from the card facility
The card billing and payments facility has many common features to several financial products. Card
tends to be supported by a small number of commercial service providers that offer aspects such as
network access, card issuance, call center support and billing and payments services. As a result thi
often standalone rather than integrated within conventional bank account processing
This candidate service domain is a place holder for a potentially complex array of service domain cap
needed to manage merchant relationships for a card product. This is a specialized activity typically o
most banks and so is currently modeled as a 'gateway' relationship rather than a complete range of
domains. In addition to the merchant agreement that determines the transactional fees/terms and r
dispute resolution, the merchant relationship needs to handle their side of disputes, operation of the
network and distributed facilities and some aspects of card inventory management. The internal wor
merchant network is beyond the current scope of the BIAN Service Landscape
This domain handles the range of general services offered to consumer customers
This service center consolidates the range of trust related products and services that can be offered
typically to high net-worth customers. It currently captures this activity as a consolidated product or
typified by many trust products. Some trust services will be handled as fee based advisory services w
specific underlying product or facility involved and additional service domains may be needed to cove
and/or add resolution to the range of trust services and products
This service domain supports cash remittance services for consumer and business customers. Paym
made to other accounts within the bank, other banks and possibly internationally using whatever pay
mechanism is suited to the transaction (See Payments Execution). The service domain is modeled a
standalone product/service as it supports repeated transactions.
This service domain support physical foreign exchange, typically at a branch or specialist location (so
can be supported through the ATM channel). The available domestic and foreign cash inventory is tr
Branch Currency Management service domain. As these are typically over the counter (OTC) transac
can be bank and regulatory requirements to capture identity details for some transactions. Note tha
checks and some bank drafts can be considered as a hybrid currency and processed using this same
though the model has a separate service domain to handle these items
This candidate service domain administers the issuance of bank drafts and travelers checks, includin
procedures necessary to coordinate with fulfillment activities to deal with lost or stolen items and re-
This service domain provides the day to day oversight and coordination of 3rd party product delivery
Orchestrating the involvement and activities with the 3rd party product/service supplier as necessary
troubleshooting issues as they arise. This activity is governed by 3rd party agreements. This simple
supports basic brokerage product service/product support through any appropriate channel. Note th
financial institutions will incorporate complex and extensive brokerage activity for which a more soph
collection of service domains might be required
The Service Domain administers the customer investment portfolio and notional trade capture. Typic
smaller deals for selected securities will contribute to a managed position (with blocking/netting as a
that is traded within the broader trading environment
This domain currently brings together customer investment management, a structured investment in
interbank stock lending capabilities. Portfolio Management is also a term that can be applied to a cu
portfolio and to the overall enterprise portfolio
A service provided to investment customers to establish the trading policies that are to be applied to
investment portfolio. This includes acting in compliance with internal and regulatory procedures gov
necessary disclosures and KYC requirements. The result is an agreement that governs the subseque
investment activity. Developing the agreement can be thought of as defining an investment plan or
the dominant aspect is the definition of the governing agreement
An on ongoing service/activity to provide customer investment portfolio analysis and reporting. Note
and reporting function will leverage analytical models/tools developed by the central analytics unit.
An ongoing trading activity to initiate trading of securities within the customer investment portfolio to
advantage of market conditions, remaining within the agreed investment policies governing the portf
This capability administers the fulfillment of an E-trading financial facility for consumer customers. Tr
routed and executed in the appropriate exchange individually or it is possible for some situations tha
sophisticated batching & netting approach can be considered as appropriate. The facility can embed
access to Market Data Dissemination Administration and Market Data Dissemination Operation servic
for subscription market data feeds as necessary. The customer agreement and service access mecha
the standard Customer Agreement, Party Profile & E-Branch service domains for access and executio
This domain supports wholesale front office activity.
This is a front/middle office oversight function for trading books, typically managing specific books/p
as a currency book) with the intention of partitioning trading activity across the trading team, setting
appropriate activity boundaries and trading position limits and managing trader related market risks.
positions can be maintained in real-time to prevent breaches, and activity can be analyzed after the
detect and respond/mitigate breaches
This facility provides a trader with the information feeds, analytical tools, deal blotter and deal captu
capabilities. It can include controls to manage dealer limits. The facility is often referred to as a dea
workbench or dealer position.
This facility enables a bank to publish prices to trigger trading activity
This production control capability checks that all involved counterparties are suited to a proposed ma
This trading capability supports the specific market activity of market making that is supported for ce
assets in certain exchanges. The market making facility has the ability to capture and execute buy a
automatically and adjusts the price to balance sell and buy activity and avoid building a large net pos
income is from the buy/sell spread and possibly aspects of trading fees depending on the market ma
arrangement
Assisted trading is provided to corporate (and high net worth) customers that initiate the trades with
execution provided by the bank. The bank charges fees and can apply haircuts to the trade price to
beneficial pricing position
Specialized automated trading capability that monitors and reacts using programmed logic to exploit
market price arbitrage opportunities. These facilities are implemented by large banks and leverage h
performance computing power and geographical positioning to obtain fine (sub second) timing advan
automated markets/exchanges
The general capability to trade a position in the wholesale markets. This involves the consolidation o
transactions that contribute to the position and the subsequent wholesale market trading activity to
position. Principal trading can be for own account speculation, for risk and liquidity management and
implement corporate treasury directives
The capability captures and initiates order execution in the wholesale market, where an order constit
of trades typically to unload a position. Order Management oversees the order validity and completio
customer perspective
The capability captures and executes orders in the wholesale market, where an order constitutes a s
trades typically to unload a position. Order Execution initiates trade execution and determines the su
allocation of trades and pricing to the order
This domain combines various support functions needed for financial market participation. It bring t
wholesale trading back office functions
This service domain covers a wide range of mutual fund related activities and could be broken down
more analysis. It addresses the allocation of the fund to investors and the initiation of trading activit
rebalance the fund as a result of changes in holdings and market conditions
The management of a hedge fund can be highly involved combining the sales and relationship mana
fund investors and the complex design and implementation of the fund instrument itself. This servic
represents a place-holder/gateway to this range of activities that have not been fully modeled and in
current version of the Service Landscape. An extract of the BIAN landscape could be used to model
structure a Hedge Fund organization with some minor adaptation of key service domains
This service domain is a coarse grained domain that currently covers all aspects of unit trust manage
including allocation, tracking and rebalancing activities. A more complete design when completed fo
will result in additional service domains
The capability applies rules to the market asset allocation and price calculation for orders that have b
executed (typically with multiple trades) across counterparties involved on both sides of the deal.
This service domain handles the complex back office capability to administer the clearing and settlem
confirmed trades. This includes the generation of contract notes and selected reporting obligations
This service domain handles the initiation of payment activity, settlement reporting and triggering an
related exchange and scrip management activity
An administrative function to resolve detected errors in trading and settlement activity. This can cov
range of failure types and can involve negotiating the resolution between counterparties and may inc
corrections to the reported trades (to the exchange and regulatory authorities) in additional to intern
amendments
An operational capability that captures and report on trading activity as required by regulated exchan
can combine real-time trade reporting, intra day and end of day reporting requirements.
An operational capability that administers the custodial holding of securities held by a customer. Thi
making the necessary adjustments for sales and acquisitions as well as processing dividend, corpora
reporting obligations. The current scope that combines trading adjustments and the processing of d
corporate events could be split to create at least one extra Service Domain when this business area i
developed
A back office function to process corporate events, note that there are many types of corporate even
service domain may need to be sub divided for different types (dividend payment, stock split notifica
A service providing a range of securities valuation services including 'mark to market' to support trad
securities holding reporting activity
This domain covers the main aspects of trade finance. A more comprehensive trade finance design i
service domains
This service domain handles the pricing and issuance of a letter of credit, typically associated with co
trading activity supported by a trade finance line of credit. In a full implementation additional servic
will be required to handle bank guarantees (correspondent banking), the complex trade finance tran
processing capabilities (national and international). Also there can be significant activity associated
letters of credit that can be modeled as an instrument handled by existing trading service domains o
specialized activity with its own service domains
This service domain handles the issuance of bank guarantees most typically associated with trade fin
business, but also potentially for other structured financial arrangements such as project financing.
This service domain is a place holder for a more comprehensive set of service domains needed to co
of products and services associated with domestic and international trade finance activity. Note this
reference Letter of Credit, Bank Guarantee and Correspondent Banking service domains as part of a
complete and coherent set of trade related services and products
This domain brings together corporate banking product fulfillment
This service domain handles a corporate credit line/facility that can be selectively applied to corporat
parallel with any specific lending products they might have or apply for. The facility handles allocatio
associated collateral considerations. The facility includes functionality to deal with corporate subsidia
The Corporate Current Account is a financial facility that represents the general checking account fac
also provide support for associated corporate products such as loans. There is a range of supporting
make up the standard facility (checks/cheques, standing orders, debit cards, phone and on-line bank
etc).
Project financing may be handled by the back for individual customers or for larger project financing
trigger syndication activity
This service domain covers the tracking and oversight of limits associated with corporate customers
Syndicated loans are a specific type of loan product with particular processing requirements
This service domain covers a broad range of possible products and services that are bundled under t
term cash management. The service domain is a place holder as the various cash management prod
services will be supported by a range of fulfillment service domains when this area is fully developed
The DD mandates for all customers are maintained as they relate to a Direct Debit facility handed fo
client. These are currently modeled as agreements
The processing of a batch of direct debit transactions is treated as a single collective transaction
This service domain covers lock box services that could be considered to fall under the general collec
management products and services. It has been developed as a stand alone capability in advance o
management services as it relates to consumer activity where the BIAN service landscape is generall
developed
This service domain supports the provision of factoring services to corporate customers. It covers th
the accounts to the bank. Additional functionality may be required to process factored transactions f
to recover its costs
This domain handles the range of corporate finance and advisory services
This service domain handles the fee based provision of corporate financing advisory services coverin
tactical financing products (typically asset/liability and cash flow related) and strategic financing opti
debt/equity issuance and major project financing)
This service domain handles the fee based provision of M&A, IPO, LBO related advice and execution
administration to corporate clients. It is closely related to candidate service domains handling public
placements (and syndicates)
This service domain handles a fee based advisory service to support tax advice and optimization for
clients, including international tax liability distribution and booking optimization services. Note that m
products and services will include aspects of tax administration and reporting within their overall fulf
capabilities. Note also that there is a specific service domain to handle aspects of cross product need
customers such as withholding tax calculations
This service domain handles the process for assembling, pricing, compliance/legal/regulatory assuran
reporting, underwriting and executing a public offering for a corporation (for both IPO/LBO and subs
corporate financing activities)
This service domain handles the less regulatory intensive private placement activity for corporate/pro
financing as offered as a service by investment banks with access to suitable investors and investme
organizations
This domain brings together payment related activities
This service domain handles payment transactions using any suitable mechanism including inter acco
house and wire based (using correspondent banking connections). The service domain is responsible
completing and reporting on the transaction, it can accept delayed payment instructions but requires
requested payment is valid and likely to succeed. Payment failure might arise only from last minute
fund availability and errors in the payment instruction details. The design boundary between a paym
transaction and a payment order (that can involve more detailed checks and result in multiple under
transactions) is being clarified by the working group.
This service domain supports the operational connections with the range of financial networks that su
interbank and financial institution connectivity. This includes SWIFT/TELEX, ACH gateways and mark
reporting connections. Each connection is handled as a session instance - the service domain only v
access rights and compatibility/formatting of content for transmission - the service domain does not
content itself, it provides a message connection service
This SD may be required to handle a range of operational transactions beyond interbank payment su
This is an operational capability for the handling of paper cheques, MICR character recognition etc. a
to capture the transaction details which would then typically be handled by Payment Execution to res
appropriate customer accounts
This service domain handles the high security, central operational capability to manage the physical c
float, tracking cash distribution to/from the branch and ATM networks and from central banks/curren
This includes foreign currency holdings and includes close coordination with bank treasury to ensure
liquidity of the branches is assured
This domain handles collateral related activities
This service domain manages the collateral holdings for a customer, in particular tracking and author
allocation of collateral to different financial facilities. The service domain directs periodic valuation a
any collateral asset maintenance activity as needed. The service domain also provides reports on us
make-up of the collateral - this can include applying specific analytical assessments to determine the
liquidity across the range of collateral assets for broader risk management (e.g. when home properti
as collateral, what is the right valuation ratio to apply based on market conditions)
This service domain handles the oversight, administration and confirmation of tasks associated with
collateral items. This includes arranging for scheduled and ad-hoc collateral valuations, item
status/documentation and title checks and tracking of maintenance activities that the item owner is o
undertake (such as insuring a house)
This service center handles the recovery of collateral against failed accounts. It assumes that the liq
processing remains within the organization. There are other service domains to handles distressed a
factoring that will have different implications for collateral title and liquidation processing
This domain handles the range of general account management facilities
The general account record facility is mainly targeted at supporting customer accounting activities un
full range of products and services that might be offered. The same facility can also support general
accounts such as business unit and line of business accounts and specific facilities such as Nostro/Vo
for correspondent banks. The account record can support standard functions and options such as m
multi-calendars (multi-entity?) and support account linking mechanisms such as sweeps and liens an
and interest partitioning. It is possible that more specialized types of accounting record will be defin
versions of the landscape
This service domain administers the rewards point accounts for consumer customers. In the BIAN la
rewards points are handled as a pseudo currency with no associated interest activity but with the spe
handle expiry and various conversion and redemption requirements
The service domain defines a generic accounts receivable capability. In practice there will often be a
business capabilities each addressing different customer billing situations and perhaps some more ce
billing and accounts receivable functions. Additional service domains and/or specializations may be d
the landscape is expanded
This service domain provides a general service of account reconciliation between two or more target
common implementation would be in the area of Nostro/Vostro account management.
This service domain applies the counterparty credit analysis models to the active counterparties to d
credit ratings that are used to manage counterparty risk
This service domain is intended to address complex composite positions that are built from multiple
transactions and financial balances. The position analysis can include current account balances as w
factoring in more complex known and projected cash flows that can arise from longer life instrument
include sensitivity weightings for different contributing factors. Other composite positions may relate
corporation's consolidated credit position. Most positions will build from account booked data, thoug
be positions that will use more volatile data sources such as deal capture data.
This service center handles the structured execution of fraud detection/scanner routines. In practice
facilities are integrated into the product/transaction fulfillment systems. Detected instances of possi
escalated for resolution
This service domain is a proposed capability that can service enable the structured cash flows that m
might wish to execute. It can be implemented to execute the financial transactions, or simply notify
service center of the need to do so. This is an anticipated service capability that has yet to be confir
This domain covers the range of shared operational services
This service domain administers the issuance for all issued tokens. This covers credit/debit cards an
other identification devices such as keychain fobs and in time will include virtual inventory such as el
signatures and keys. An aspect of the inventory management includes maintaining device details su
operating system release.
This service domain tracks and reports on the state (e.g. valid date, usage, active status) for all issu
This covers credit/debit cards and can include other identification devices such as keychain fobs and
include virtual inventory such as electronic signatures and keys
This service domain handles the disbursement of funds for loan facilities
This service domain handles the resolutions of outstanding issues that relate to the fulfillment of pro
services in general
This service domain administers the oversight of leasing items to ensure they are managed appropri
represent security against the loan
The dunning process is provided to recover loan accounts in the early stages of distress.
This service domain provides a general customer billing capability. The service domain is provided w
applicable fees and charges that are authorized for invoicing typically by the product or service fulfill
domain. Processing can include verification and authorizations steps and the invoice could be issued
transaction or a schedule of transactions. Payment is tracked by Accounts Receivable
This service domain handles all operational aspects of rewards points fulfillment. The contractual ag
maintained under the master customer agreement that is accessed from here as necessary. Points a
to the associated product and service fulfillment activities, here points are redeemed against offered
services. In a simple implementation rewards points are applied to internal products and services. I
sophisticated implementation they can be redeemed across multiple merchant facilities and can be tr
into other rewards points programs. Additional service domains may be required to cover more soph
rewards points processing
This area covers all activities that involve analysis of performance and risk. It is proposed the servic
are partitioned into domains corresponding to distinct types of analysis:
1) the portfolio of bank business and associated ALCO and treasury functions,
2) models and analysis applied to market transactions and operational activity,
4) regulations and compliance
5) Enterprise performance
This domain draws together the central treasury and portfolio management activities
This service domain manages several key consolidated positions for the bank and directs activity for
remain within desired limits (e.g. cash, currency liquidity and capital adequacy requirements). Mana
are both current and projected/trends and treasury management directives can be to initiate correct
(e.g. increase liquidity), constrain activity (e.g. impose currency limits), initiate offsetting activity or
exposures. One specific action is the initiation of interbank overnight lending/borrowing where nece
This service domain administers and completes the consolidation of transaction details and summarie
derive and report on the array of consolidated positions managed by Treasury. This includes the ass
maturity ladders (cash flow projections)
This financial function interprets bank portfolio/asset and liability policies and reviews the bank's boo
assets that are eligible for securitization to determine whether their securitization can improve the qu
performance of the bank. The securitization of the selected market assets is processed. Note that t
securitization and subsequent trading of market assets is a complex and involved activity that is likel
several service domains when fully modeled
This service domain recognizes that most banks will operate a senior policy and governance function
the banks overall asset and liability make-up and direct activity, allocate capital and define polices to
bank remains within its desired profile. As a senior management team it will rely on analysis and rep
not be likely to involve A2A activity and is included for completeness and consistency
This service domain handles the analysis of the overall 'book of business' for the bank. It assesses t
position and associated trends and sensitivities along dimensions including, currency, geography, pro
segment, industry, credit grade, and customer segment. Analysis supports asset and liability policy
the more general tracking of business performance to plan across all segments.
This service domain is responsible for the collation of summary business activity detail across all seg
operation as necessary to provide the base information to support the bank portfolio analysis undert
associated Bank Portfolio Analysis service domain
A trading function to support stock lending activity between institutional investors, typically to cover
positions
This domain contains all activities w.r.t. model development and some execution for risk managemen
accounting, control and compliance and market analysis.
This service domain supports the range of market risk models that could be leveraged in all trading a
risk and profitability analysis.
This service domain supports the range of valuation models that could be leveraged in all trading act
and profitability analysis. The valuation models can be used to calculate e.g. NPV, Delta, Cash Flow.
This service domain handles the maintenance of currency and interest rate maturity ladders that are
support the analysis and the management of interest risk, currency risk and dispositive liquidity risk.
current and projected cash flow perspectives (using maturity ladders), i.e. gap analysis. This Domain
market risk and liquidity risk.
This service domain handles the development of models used to support analysis and management o
for counterparties, issuers and portfolios. This includes the credit exposure, credit risk parameters, r
migration and the credit risk key figures.
These models are applied in the gap analysis (maturity ladders) to manage interest rate and currenc
liquidity risk
This service domain support the analysis and management of cross-risk type risk, including aggregat
like correlation based aggregation and copula techniques.
This service domain covers the development and maintenance of a portfolio of business risk analytica
are used to estimate the bank's exposure to different business failure scenarios
This service domain handles the development, maintenance and assessment of the collection of cust
behavior models that are deployed across the bank. This includes more general analyses for sales, o
behavior, relationship development and specific behaviors such as credit and fraud detection. Custom
consumer, corporate and merchant behavior for some behavioral models/scanners
This service domain handles the development and deployment of fraud detection capabilities - fraud
scanner and analyzers that are executed in the production environment to detect possible fraudulent
occurs and after the event
This service domain represents the specialized policy making regarding the credit and margin policie
guidelines that govern customer relationships and product allocation and pricing. It decisions are typ
subordinate to the overarching asset and liability committee, interpreting the risk appetite in terms o
corresponding credit policy implications.
This candidate service domain handles the development and deployment of a portfolio of production
that are used to detect and evaluate production activity with the intent of reducing the exposure to p
failures caused by systematic problems in the approaches taken and/or business procedures followed
This service domain is responsible for developing and deploying risk models to identify inherent expo
operational risks (major component, facility, system or employee failures) and for supporting the def
development of mitigating strategies
This service domain is responsible for developing and deploying contribution models to identify busin
improvement opportunities
This domain brings together the range of Enterprise and Divisional analysis activities
This service domain is a high level business planning and analysis function to define and direct busin
performance. It is used to drive the performance budgets for the different business units across the
It is supported by comprehensive business analysis reports, but is not likely to have active A2A conn
included for completeness and consistency
This service domain addresses the consolidation and analysis of product and product bundle
performance/profitability information to support the 'portfolio management' of the active products an
This analysis is used to drive new product development and to support product pricing, targeting and
decisions.
This service domain consolidates summary business activity for customer portfolio analysis for custom
performance/profitability type assessments. This analysis supports product and segment performan
but also guides marketing, credit analysis and customer relationship development activities
This service domain assesses the coverage and performance of the branch network. It is used to en
branch coverage, to identify (and learn from) high and low performing branches and to ensure the p
well matched to the specific demographics/environment of individual branches
This service domain assess the coverage and optimal allocation of products and services across the d
delivery channels (including branch, ATM, mail, mobile, call center/telephone, eBanking, 3rd party lo
Analysis looks at channel performance individually and in synergistic combinations as necessary to in
design and allocation
This service domain targets selected competitors for intelligence gathering, performance comparison
detect the needs for defensive responses to competitor activity and evaluate planned activities in the
context
This service domain supports general market research for a wide range of uses and sources - includi
and competitor activity and related market assessments. It can combine subscribing to and consolid
research with supporting on-line/interactive access to market news sources (general not financial ma
more sophisticated implementation will support specific market information requests and the consolid
gathered intelligence
This service domain supports the range of market research analysis needed to support business man
decisions. It draws on external market research and internally generated business information as ne
used to develop insights into market trends and potential and to evaluate key events that might imp
directly or that of important customers and customer segments
This service domain is responsible for supporting contribution analysis across the customer base and
business improvement opportunities
This domain brings together the collection of regulatory reporting and compliance activities
This service center administers the activity of a specialists tasked with testing and confirming guideli
compliance. This is typically focused on investment and loan activities, confirming transactions are e
alignment with management guidelines and policies.
This service domain administers the scheduled and ad hoc reporting to regulatory authorities. This i
consolidation and presentation of information in regulatory reports and disclosures and handling the
regulatory requests for information as part of ongoing relations
This service domain handles the scheduled consolidation, formatting and delivery of the range of com
reports including 'on-line' trade reporting and after the event transaction analysis reporting
This service domain handles the resolution of detected fraud and AML issues in production. Typically
team that handles each case as a project with a structured procedure for analysis and resolution task
This service domain handles the posting of business activity to the financial accounts. these will typi
double entry and include levels of consolidation (sub ledgers) The financial accounts conform to cha
and appropriate GAP rules and are rolled up into the GL as part of the financial statements
This Area spans a wide range of business management and support activities
This domain consolidates all systems related activities
This service domain handles the definition of the IT plan and budget and directs its implementation.
any technology acquisition, development, deployment and production support activities
This service domain is responsible for the definition and deployment (promulgation) of comprehensiv
policies and guidelines and all business and systems standards covering the uses information techno
includes the provision of specialist advice as might be necessary to correctly interpret and implemen
and to determine the correct approach for IT deployment across the enterprise
This service domain handles the administration of all major IT assets, including licensing agreements
maintenance commitments and scheduling, resource assignment/allocation and tracking the status,
initiating the decommissioning for all technology assets. (NB it tracks technology assignments, but d
provide on-line user entitlement checks for applications)
This service domain handles the selection, set up and operational operation support of the technolog
development environments needed to sustain all technology development activity across the enterpr
Development environments can include libraries of re-usable SW modules and example production d
necessary
This service domain is responsible for the oversight and execution of all technology development act
including all scales of development projects and production support and assurance activities. It is ov
Policies and Plan - with a more extensive development operation an additional management oversigh
domain might be required to coordinate across multiple projects
This service domain administers the product release procedure for new and updated production syste
involve the maintenance and execution of a comprehensive set of integration and user acceptance te
supporting test environment including product data as necessary. The procedure confirms the produ
meets planned requirements and that it is capable of meeting all production performance needs
This service domain administers the solution deployment procedure for new and updated production
have passed production release testing. This includes employee training, customer education/update
necessary, data cutover and the production rollout schedule and staffing (with fall back capabilities a
This candidate service domain handles the execution of the production application systems operating
across the enterprise. This includes the first line for operational issues problems that might occur us
back-up and recovery capabilities
This service domain handles the production operations, execution and support for the major technica
infrastructure/platforms that underlie the production applications. Many of the channels will be supp
availability platforms
This service domain provides the first and second level user support for all production applications th
provision of help desk and interactive training capabilities with second level technical teams available
scheduled to resolve any production technology failures. The facility can be supported by knowledge
diagnosis and resolution capabilities
This service domain is responsible for the scheduled maintenance, version release/upgrades and ma
repairs/fixes and replacements of the IT infrastructure of the enterprise
This service domain handles the day to day operating schedule of the internal production network, su
internal staff communications, certain categories of application to application communications and op
some aspects of external access (typically in the eBanking and call center space).
This domain brings together enterprise services other than the systems and HR related activities
This service domain administers a specialized internal legal assurance team responsible for providing
across the enterprise and engaging in the resolution of litigation or situations with some aspect of leg
to the enterprise
This service domain administers the activity of internal audit resources, tracking and balancing wher
audit reviews are performed and might be required and tracking the subsequent resolution of issues
audits.
This service domain handles the deployment of specialist security advice. Internal security services
guidance and policy interpretation across the enterprise to ensure all parties meet their security oblig
This service domain administers the activity of internal security assurance activities, scheduling revie
tracking subsequent resolution of identified security exposures
This service domain handles the selection and evaluation of contractors and suppliers. Note the supp
agreement and service execution itself is handled by a separate service domain (Contractor/Supplier
This service domain handles the selection price negotiation and execution of purchases from accepte
governed by purchasing policies and procedures. Note there are additional service domains covering
agreements and project/service execution
Central administration of billing and payments activity for purchases and potentially sales handled at
corporate level. Note this covers non-product or service activity and could be further broken down w
detailed analysis
This service domain maintains the fixed asset inventory and handles the amortization and depreciati
corporation's fixed assets for financial booking requirements and for tracking purposes
This domain brings together the activities for maintaining and operating the buildings and equipmen
enterprise
This service domain handles the property asset portfolio of the enterprise, covering both freehold an
ownership. It is responsible for tracking property asset value and utilization and in more sophisticate
be used to assess the effectiveness of using different locations to house different products and servic
This service domain supports the site operations for any building/location used by the enterprise - it
security controls, site repair and maintenance activities, the provision of utilities and all necessary ce
and site compliance activities
This service domain covers the allocation of space both permanent and temporary to business units
personnel, including the coordination of any office and equipment relocation activity. It also adminis
allocation of access passes/rights to individual employees, either as a centralized function or specific
buildings/locations as necessary
This service domain oversees the allocation, utilization, maintenance scheduling and consumables pr
office technology and equipment (excluding IT systems)
This service domain administers maintenance resources and activity for all non-IT office equipment.
reported equipment issues and implements a schedule of preventative maintenance as appropriate
This service domain administers the selection, contractual set-up, delivery and payment processing f
utilities (water/waste/power/gas). Specific activities will be required for complex technology power n
secure document disposal. (Telecommunications are typically handled within the systems administra
This service domain administers the building maintenance resources, handling site repairs and sched
site maintenance and refurbishment activity.
This Domain Contains the repeating capabilities that implement the command and control hierarchie
enterprise, supporting segment, geopolitical and channel dimensions (and others) as appropriate
This service domain is responsible for defining and maintaining the enterprise organizational model.
the geographic and segment structure of the organization (this is the highest level definition of the 'c
control' structure) into which all business units are assembled. Senior management roles and positio
defined and staffing levels set and tracked
This service domain handles the business unit budget definition and subsequent tracking of target an
performance. This service domain is repeated as part of the 'command and control' structure of the
for all business units (both cost and revenue centers).
This service domain is repeated to match the hierarchy of the command and control structure and is
for tracking and assessing a business unit's financial performance to budget. Business unit managem
analysis to direct business unit activity as necessary to meet expectations
This service domain is part of the command and control structure, being repeated as necessary to su
organizational structure. It handles the booking of revenues and expenses incurred by the business
(whether a profit or cost center) to the unit budget
This service domain administers the business unit sub ledger, reconciling accounting entries as neces
reporting consolidated financial reports to the enterprise general ledger as required
This service domain is repeated for business units as part of the 'command and control' structure. It
day to day operational activity of the unit, defining scheduled and ad hoc tasks as the basis for organ
within the unit
This service domain is repeated as part of the 'command and control' structure of the organization.
operational control and administrative support for the business unit management, capturing activity/
financial activity management reporting
This domain handles the central financial control and reporting activities of the enterprise
This service domain is responsible for the consolidation and reporting of the audited financial statem
enterprise (and its subsidiaries) including the balance sheet, statement of cash flows, statement of r
earnings and the income statement.
This service domain provides specialist advice and undertakes initiatives as necessary to ensure the
financial accounting of activity across all business units.
This service domain is responsible for overseeing and tracking the resolution of activities initiated to
financial irregularities detected by financial control.
This service domain supports the tax position determination and optimization for the enterprise, dete
optimal cost and revenue booking and distribution across the legal entities of the enterprise to comp
appropriate tax requirements and minimize the overall tax costs
This domain brings together all activities involved with human resources
This service domain handles the development and promulgation of HR policies and the development
execution of the enterprise personnel plan. This includes overall staffing and skill/experience levels t
involve a hierarchical or distributed arrangement for larger organizations
This service domain determines and tracks the allocation of staff to assigned positions for both perm
project based roles. The service domain can include more sophisticated functionality to optimize sta
utilization and assist with forward staff planning and training activities. (Note from a functional desig
perspective, this service domain treats the employee assignment as a type of status setting)
This service domain maintains the employee record, including employee reference details, summary
qualification and assessment details as necessary to support analyses of the overall workforce for pla
purposes for all HR related functions.
This service domain administers the employment contract for permanent and contract personnel, inc
periodic maintenance activities to ensure the contractual terms are both appropriate and in complian
necessary
This service domain maintains an employee's skill and certification profile and where implemented th
authorizations and limits relating to business activity and information access. The certification can in
industry/externally recognized qualifications and internally defined ratings. An additional service dom
added to cover the actual certification tests/evaluations performed (over and above training certifica
covered elsewhere)
This service domain administers the employee assessment process and maintains the employees per
record (and projections). It also maintains the training needs and schedule for the individual as a vi
development needs. The employee assessment process can be complex in which case additional ser
might be required to fully model this aspect of the business
This service domain administers the payroll and incentive payments to employees and contractors. P
commissions and awards are typically approved and booked to business unit budgets before authoriz
transactions can be undertaken by this service domain. It includes functions to resolve payment issu
disputes that might arise
This service domain handles the booking, checking and authorization of all employee and contractor
expenses. This includes checking for compliance with T&E policies as necessary. Payments will typic
booked to a business unit and authorized for payment via the payroll system
This service domain maintains the access profile for employees that is used to govern their use of ap
authorizations and business data reference entitlements. The same facility can also be used for cust
if the internal and external networks share a common integration platform - this facility could be hou
channels area for consistency.
This service domain is a single placeholder covering the administration of employee benefits. Variati
generic facility can be configured to support the full range of benefits including employee pensions, s
schemes, medical insurance, purchasing and membership schemes, personal and logistical services s
relocation, wellness and child care facilities
This service domain administers the development and delivery of a staff training syllabus, including p
service specific training and general skills and management techniques. In some cases where exten
facilities are provided additional service domains can be defined to administer training plans, booking
facilities (classroom and media based) operations. Note training needs and certification for an indivi
employee are maintained in the employee assessment and certification service domains respectively
This service domain orchestrates the recruitment process for open positions. It can include central a
of employment agency interaction and initial staff vetting before coordinating the interview process w
management and staff from the unit with the open position(s). This function also handles the (guide
negotiation of salary, terms and conditions and any background checking and on-boarding activities
This domain handles all aspects of intellectual property management and administration
This service domain administers the maintenance and distribution of the organization's Management
typically covers the general policies, procedures and techniques that need to be followed across the w
including all health and safety and workforce legal and site and information security related activities
additional specialized procedures and techniques will be defined for specialized areas such as risk ma
and compliance. Also where training and certification is required for procedural compliance, content
management manual but the training and certification is handled by the service domains Workforce T
Employee Certification
This service domain handles the administration of any intellectual property developed or acquired by
enterprise. This includes IP identification and procedures for establishing appropriate protection thro
mechanisms including patent, copyright, trademark and industry/trade secrets. A portfolio perspecti
owned and administered IP for means of maintenance and leverage through licensing when appropri
This service domain operates a facility to capture, analyze, package and distribute all types of marke
and knowhow gathered from across the enterprise. This can include customer/market related insigh
practices or solution suggestions and techniques or insights that could be of relevance to the workfor
also distribute general news/information relating to upcoming activities.
This domain handles all aspects of corporate relationships, including general communications
This service domain handles the external communications to external agencies, alliances and the gen
population, typically in response to major decisions or events that involve the enterprise. This includ
notifications such as quarterly performance and ad-hoc events such as after a major disruption or ch
corporation set-up
This service domain handles the relationship activities for key alliance partners and stake holders in
enterprise. This includes activity to maintain strategic alignment, to inform and to develop key busin
relationships
This service domain handles the relationship activities with key corporate relationships, where the sc
business is a key influence to the performance or viability of the enterprise
This service domain handles the relationship with regulatory and legal authorities. This includes ove
regular and ad-hoc reporting activity handled by the service domain Regulatory Compliance as well a
relationship based activities of information sharing and major project or transaction discussions wher
regulatory approval and guidance is needed
This service domain handles the administration of investor membership details and the range of com
and events needed to support investor communications, in particular the publications and distributio
annual report and hosting investor publications, forums and meetings
This domain covers the executive direction of the enterprise
This service domain represents the senior management team's function of defining the overarching c
goals and strategy for the enterprise. Typically this function is supported by a specialist business str
This service domain handles the definition, promulgation and any subsequent tracking of adherence
policies. In most cases corporate policies will include further interpretation by specialist business fun
units - this senior unit is responsible for supporting and confirming that these interpretations are con
This service domain consolidates the senior management function of defining policies governing prod
service delivery. This can include policies relating to customer relationships, credit and risk managem
appropriate. These policies are subordinate to the corporate/enterprise policies
This service domain handles the specification and maintenance of the enterprise business architectur
reflects the business priorities set out in the corporate strategy and the organization as defined in th
organizational model. It provides a basis for defining performance goals and budgets and can be a h
blueprint for systems and operational implementation
This service domain administers the development and maintenance of continuity facilities and plans.
includes determining and arranging for redundant capabilities where necessary, the definition and pe
of contingency plans and recovery procedures and organizational structures
This domain handles all aspects of central document management
This service domain handles the status tracking, classification, recording/copying (for all media) stor
retrieval of all active documents. It can include document services that retrieve documents from ext
on request. This can combine physical but more commonly electronic storage, retrieval and distribut
important and/or legally significant documentation. It subscribes to Archive Services for longer term
needs
This service domain operates a physical and electronic long term archiving capability that backs up D
Services
This service domain handles the (typically) automated generation of batches of pre-formatted corres
typically integrating customer/product specific data in correspondence templates for variable aspects
Its role could be expanded to handling other aspects of outbound and in-bound correspondence/mes
0 BIAN Service Landscape V3.0
1Type
BA Reference
Data
BD Party
SD
Party Data Maintain a comprehensive set of
Management customer reference details, including
demographics, administrative, KYC
related properties, status and activity
summaries
SD Party Profile Maintain
a small amount of current
customer status data to identify and
influence any real-time operational
interaction for sales, servicing and/or
fulfillment (e.g. high value, eligible for
campaign, account suspended, open
Case)
10
11
1-Service
Domain
Name
1-Business Role
BD External
Agency
SD Information Administer the information feed
Provider
configuration and service agreement
Administratio with the commercial information
n
providers including subscription and
service payment authorization
activitiesthe membership and
SD
Syndicate Manage
Management administration of syndicates in
compliance with the agreed charter
and operating agreement
SD
Interbank Manage the bank's relationship with
Relationship other banks, covering any specific
Management agreements that may be in place and
overseeing operational issues
SD Corresponde Handle the negotiation, development
nt Bank
and tracking of reciprocal
Relationship correspondent relationships
Management
SD Corresponde Maintain correspondent bank details
nt Bank Data including the capture of transaction
Management activity to track reciprocity
SD
Sub
Maintain sub custodian agreement
Custodian terms and track and report on sub
Agreement custodian activity
1-Control
Record
Party
REGISTRATION
Party
QUALIFICATION
Information Feed
AGREEMENT
Syndicate
ENROLLMENT
Bank Relationship
MANAGEMENT
Correspondent
Bank
MANAGEMENT
Correspondent
Bank
REGISTRATION
Sub Custodian
AGREEMENT
SD
12
SD
13
SD
Product
Service
Agency
Product
Broker
Agreement
Contractor/
Supplier
Agreement
14
15
16
BD Market Data
SD Information
Provider
Operation
SD
Market
Information
Management
17
SD
18
SD
19
SD
20
SD
21
Maintain contractual and service

Service Provider
agreements with transaction related
AGREEMENT
service providers (e.g. legal/tax
advisors)product broker contractual
Maintain
Broker
and service level agreements and track
AGREEMENT
and confirm compliance and volume
goals
Maintain and administer master and
Supplier
project/task specific contractor/supplier
AGREEMENT
legal agreements. Confirm on-going
compliance
Operate the interface for importing

data feeds from commercial
information providers and internal
broadcast
pages
Maintain/scrub/qualify/archive
market
information to provide
structured/enhanced information
views/history/logs
Financial Analyze available sources of internal
Market
and external financial market
Analysis
information to develop insights and
opinions on any aspect of market
and pricing
Financial activity
Consolidate
financial market
Market
information from a variety of sources
Research and optionally organize the
consolidated information to align to
different topics or categories for
subsequent selection and analysis (see
Market
Analysis)
Quantitative Financial
Develop and
maintain
a portfolio of
Analysis
quantitative analysis (quant) models
that can be applied in different
contexts across the business.
Market Data Administer the internal information
Disseminatio distribution 'switch' with external and
external market information feeds and
n
Administratio associated employee access rights.
n
Note this can include 'brokering'
information access on a first come first
serve basis for limited active user
number feed services
Information Feed
Service
OPERATION
Financial Market
TRACKING
Financial Market
ANALYSIS
Financial Market
Research
ANALYSIS
Quant Model
DESIGN
Information Feed
ADMINISTRATIO
N
SD
Market Data Operate the day to day information

Information Feed
Disseminatio distribution facility in compliance with
OPERATION
n Operation administered access rights and the
demand and availability of subscribed
information feed services. Note
content is provided by the Market Feed
Operation service domain for external
feeds. Internal information can also be
published over the channel from
various content sources
SD
Financial
Instrument
Reference
Data
Management
22
23
24
25
26
27
28
Maintain a central reference directory

Financial
of market traded asset/instrument
Instrument
details. The details are typically
REGISTRATION
captured from one or more market
feeds that publish market
asset/instrument details but can
include handling necessary internal
processing in response to reported
corporate events such as stock splits
that impact the asset beyond simply
the reference
details
Maintain and
provide access
to the
SD Counterparty updating
Counterparty
Administratio counterparty reference details to
REGISTRATION
support trading/payment activity. This
n
includes SWIFT addresses, standard
settlement instructions that are
published. The data is typically
acquired using a market feed for the
default values, but the facility can
support the maintenance of specific
details and instructions that apply to
the counterparty relationship
theprovide
public default
SD Reference/Di overriding
Maintain and
structured access Global Standards
rectory
for standard 'global' reference data
REGISTRATION
Management associated with market activity such as
currency, country and segment
identifiers. These values will typically
be externally sourced as a market feed
SD
Location
Maintain details of the use and state of
Location
Data
locations of interest (e.g. shops)
REGISTRATION
BD Product
Management
SD
Product
Develop/refine product designs and
Product/Service
Design
supporting specification details
DESIGN
SD
29
SD
30
SD
31
SD
32
SD
33
34
BA
35
BD
SD
36
SD
37
SD
38
SD
39
Product
Develop, price and track utilization and
Combination impact of synergistic product
combinations. Administer adjustments
to product pricing and profitability
views to accommodate the impact of
bundling
Product
Plan and administer the deployment
Deployment activities for new and enhanced
products, includes training, inventory
and solution deployment and
coordination with operations, servicing,
marketing and sales activities
Product
Develop and provide product specific
Training
training across the workforce. Include
all media and training mechanisms
(on-line, self taught, classroom etc.)
Product
Maintain and execute a portfolio of
Quality
product quality assurance tests and if
Assurance appropriate certifications. These tests
can be applied to any specific aspects
of product sales, servicing and
fulfillment as might be appropriate
Product
Maintain a current price list (with
Pricing
ranges and optional terms) by
Facility
product/customer type for exceptional
pricing conditions that override
standard pricing as would be derived
from the standard product specification
Sales &
Services
Channel
Specific
Branch
Oversee/manage day to day branch
Location
location activity, maintain branch plans
Management and budgets and report on branch
Call Center activity
Define and maintain the layout/
Management assignment of call center resources to
different contact traffic types (e.g.
product/segment/issue). This can
include automated facilities as well as
personnel
Branch
Configure the available services and
Network
products (ATM, office/table and teller
Management assignments) for the branch locations.
(Note an ATM is currently treated as a
specific type of branch location)
E-Branch Configure the product and service
Management combinations available over the Web
Product/Service
Combination
DESIGN
Product/Service
DEPLOYMENT
Product/Service
Training Course
FULFILLMENT
Product/Service
ASSURANCE
Product/Service
Discount
OPERATION
Branch Location
MANAGEMENT
Call Center
MANAGEMENT
Branch Network
MANAGEMENT
E-Branch Channel
CONFIGURATION
SD
40
SD
41
SD
42
SD
43
SD
44
SD
45
SD
46
SD
47
SD
48
Advanced
Voice
Services
Management
Configure the PBX (telephony) channel

for access, including embedded rules
for self service and routing, IVR
capabilities if available. Note that
aspects of the configuration can be
dynamically optimized as necessary.
ATM Network Configure the allocation of products
Management and services across the ATM network
and administer ATM access registration
& controls
Call Center Operate the day to day activity in the
Operations call center - allocate positions and
track staff availability and performance
Branch
Organize the day to day activity within
Location
the branch - allocate tellers and
Operations managers to positions and track
availability/performance, ensure cash
and consumables are on hand and that
all facilities are in working order
E-Branch Operate the on-line electronic/web
Operations branch capabilities - load balance
across available communications and
processing resources to optimize
performance/availability
Advanced Operate
the telephone channel
infrastructure, include IVR is
Voice
Services appropriate. This includes default
Operations routing rules and intra-day/session
adjustments to deal with peak load or
operational
variationsincluding
ATM Network other
Operate
the ATM network,
Operations the physical movement of cash and
documents and the handling of device
alerts and outages
Branch
Maintain and oversee the secure
Currency movement of cash and currencies
Management between branches/ATMs and central
holdings.
Branch
Schedule and coordinate the secure
Currency distribution of cash and non-cash
Distribution inventory across the branch and ATM
networks. This includes product and
marketing materials that may in
practice use a different delivery
mechanism
Voice Channel
CONFIGURATION
ATM Network
CONFIGURATION
Call Center
ADMINISTRATIO
N
Branch Location
ADMINISTRATIO
N
E-Branch Channel
OPERATION
Voice Channel
OPERATION
ATM Network
OPERATION
Branch Network
Cash INVENTORY
Cash High
Security
Distribution
FULFILLMENT
SD
49
SD
50
51
BD
SD
52
SD
53
SD
54
SD
55
56
Product
Inventory
Item
Management
Maintain the available central product

Product/Service
materials inventory in coordination
Materials
with distribution activities and new
INVENTORY
product/materials ordering, receipt and
warehousing
Product
Administer the ordering and
Product/Service
Inventory distribution of product inventory across
Materials
Distribution the branch network or direct to
DEPLOYMENT
customers
(e.g.
mail)
Cross
Channel
Party
A cross channel capability that provides
Party
Authenticatio contact verification for a customer
Authentication
n
accessing the bank
EXECUTION
Transaction A general capability that determines
Transaction
Authorization the level of access authorization
Authentication
provided to a customer during an
EXECUTION
active contact. The level of access is
determined by context, credentials and
provided information (including current
level) connections
Servicing authentication
Administer all media
Servicing Position
Position (to (channel and application), inventory
OPERATION
be renamed holdings (e.g. cash) provide support
to Point of utilities and track activity at a servicing
Service in position - time spent, log activity,
later release) capture servicing events including
commission and training related
Servicing activities.
Capture, classify and store servicing
Servicing Position
Event History activity and events to support root

TRACKING
cause analysis
SD
Servicing Analyze consumer servicing position
Servicing Root
Activity
activity, including teller, case/contact
Cause ANALYSIS
Analysis
center traffic and potentially VoIP
activity in more advanced situations.
Analysis includes captured
call/channel/device type, activity,
onward routing and resolution
decisions for operational and
procedural insights and facility/process
and training improvement (Root Cause
Analysis)
SD
Contact
Routing
SD
Contact
Dialogue
57
58
SD
Contact Routing tracks servicing

Customer
resource availability, further qualifies
Contact Routing
and potentially versifies the contact
OPERATION
and makes an optimal routing decision.
This can include generating a screen
pop if CTI is available and support
multi channel operations and onward
routing of unfinished contacts
Handle/structure the customer

narrative - consolidate and present
data and guidelines, provide standard
dialogue/scripting, provoke questions
when appropriate capture key data
including relationship and sales
triggers. Ensure the correct
sequencing, content and derived
actions are performed/initiate.
Leverage the contact as appropriate to
provide customer notifications, status
updates and undertake
sales/marketing efforts.
Interactive Provide Employee or Customer
Help
interactive context sensitive guidance
59
60
61
62
BD Marketing
SD
Business Create and maintain policies for new
Development business creation (new customer sales)
Policies
SD
Business Define, implement, track and assess
Development the new business development plan for
the business unit. This can cover
business activities such as new market
segment entry, product coverage and
product specification development,
brand development, new customer
acquisition and existing customer,
cross-sell/up-sell and retention.
SD
63
SD
64
Customer
Contact
EXECUTION
Interactive
Training Service
OPERATION
Business
Development
Policies PLAN
Business
Development
PLAN
Brand
Respond to events that potentially
Brand
Management damage the brand or provide an
MANAGEMENT
opportunity to strengthen/leverage
brand awareness
Advertising Develop the plan for and oversee
Advertising
advertizing campaign activity, including Campaign PLAN
budget and resource management
SD
65
SD
66
SD
67
SD
68
SD
69
SD
70
71
BD
SD
72
SD
73
74
Promotional Develop and execute promotional

Promotion
Events
events covering brand development
Campaign
and advertizing. This can include
MANAGEMENT
participation in sporting/ entertainment
events or more general promotional
Prospect activity
Assess the coverage and impact of
Prospect
Campaign prospect campaigns and redirect
Campaign
Management campaign development and execution
Portfolio
activity accordingly
MANAGEMENT
Prospect Design and refine prospect campaign
Prospect
Campaign specifications based on their impact
Campaign
Design
DESIGN
Customer Assess the coverage and impact of
Customer
Campaign internal/ customer campaigns and
Campaign
Management redirect campaign development and
Portfolio
execution activity accordingly
MANAGEMENT
Customer Design and refine customer campaign
Customer
Campaign specifications based on their impact
Campaign
Design
DESIGN
Customer Define and execute and analyze
Customer Market
Surveys
customer surveys
Survey
FULFILLMENT
Sales
Prospect Execute a prospect campaign (version)
Prospect
Campaign and track and respond to impact
Campaign
Execution
EXECUTION
Prospect Capture, classify and track prospects to
Prospect
Management the point of initiating an offer for a
REGISTRATION
suitably qualified prospect. Prospects
can be sourced in a number of ways
including the acquisition of prospect
lists from 3rd parties, general market
research and solicited by brand and
advertizing activity. Prospect details
are scrubbed and matched/checked
against known customers to eliminate
duplicates. Prospects can be tracked
individually, by grouping criteria and by
'list'. Prospect Management handles
the verification of the prospect,
initiating the offer management
process for suitably qualified prospects
Lead/Opport Capture, classify and track a sales lead Lead/Opportunity
unity
with an established client for addition
REGISTRATION
Management products or services
SD
75
SD
Customer
Campaign
Execution
Offer
Management
76
SD
Sales
Planning
77
SD
Underwriting
SD
Commission
Agreement
SD
Commission
Transaction
SD
Product
Matching
SD
Product
Expert Sales
Support
SD
Specialist
Resources
SD
Sales
Product
78
79
80
81
82
83
84
Execute a customer campaign

(version) and track and respond to
impact
Orchestrate the processing of an offer
for a new customer or an existing
customer. The offer process it defined
primarily my the nature of the product
or service being considered, but can
include actions such as document
checks, collateral allocation, credit
assessments, underwriting decisions,
regulatory and procedural checks,
eligibility checks, the use of internal
and external specialist services (such
as
evaluations
and
legal
advice).
Plan,
and assess
sales
activity
and redirect resources and priorities as
necessary
Manage the underwriting decision
process and different levels of
authorization required for proposed
loans
Maintain and administer the terms and
transactions for employee and broker
commissions
Capture and structure commissionable
transactions that are subsequently
processed against an existing
commission agreement
Typically an interactive capability used
to match available product and product
combinations to a customer type and
situation. The mapping logic can be
responsive to mode dynamic factors
such as prevailing business conditions
Administer the availability and
allocation of product specialists to
support sales activity (for both internal
and external customer acquisition
activity)specialist support advice to
Provide
customers for products and services on
offer
A representation of a product as sold
to a customer, covering the fulfillment
requirements (as opposed to the legal
terms handled by Sales Product
Agreement)
Customer
Campaign
EXECUTION
Customer Offer
EXECUTION
Marketing &
Sales PLAN
Underwriting
FULFILLMENT
Employee
Commission
AGREEMENT
Commission
Transaction
EXECUTION
Product/Service
Customer Match
OPERATION
Sales Specialist
Support
ADMINISTRATIO
N
Sales Specialist
Support
FULFILLMENT
Product/Service
AGREEMENT
85
86
BD Customer
Management
SD
Customer Develop, maintain and execute a
Relationship customer plan to maintain and build a
Management customer relationship. Activities
include maintaining customer contact,
tracking internal and external events
and activity of interest and relevance,
product and service matching and
sales, processing ad-hoc queries,
trouble shooting and issue resolution
including the initial phases of troubled
SD
Customer account
Maintainrecovery
a profile of the product and
Eligibility
Profile
87
SD
88
SD
89
SD
90
SD
91
92
services for which the customer is

eligible and any specific terms or other
applicable considerations (supports
relationship development and sales
Customer activity)
Maintain a structured legal customer
Agreement agreement. Note that a customer can
be a complex corporate entity with
multiple subsidiaries operating in
different geopolitical areas. The
customer agreement is linked to as
many Sales Product Agreements as
needed for all in-force products
Sales
Product
Agreement
Customer
Access
Entitlement
Maintain a structured legal agreement

defining the contractual terms and
conditions an in-force product.
Maintains the details of the products
services and channel access that the
customer has in place. This profile is
referenced in servicing and fulfillment
activity. The view may also be
compared to the full range of eligible
products and services to identify
Customer Apply behavioral analysis to customer

Behavioral event history to maintain
Insights
ratings/scores (such as propensity to
buy) and detect life events or trends
SD
Customer Maintain and administer the credit
Credit Rating scoring for customers based on
consolidated internal data and
optionally referencing external credit
agency insights
Customer
Relationship
MANAGEMENT
Customer
Eligibility
QUALIFICATION
Customer
AGREEMENT
Sales Product
AGREEMENT
Customer
Product/Service/
Channel
ALLOCATION
Customer
Behavior
ANALYSIS
Customer Credit
QUALIFICATION
SD
93
SD
94
95
BD
SD
96
SD
97
SD
98
SD
99
SD
100
SD
101
SD
102
103 BA
104
BA
105
BD
Account
Recovery
For a customer account where the

Cash Account
standard recovery arrangements have Recovery
been exhausted and a recovery plan is FULFILLMENT
needed, which can include some
degree of principal right-down and
repayment restructuring
Customer Capture, classify and store relationship, Customer Event
Event History servicing and product related customer
TRACKING
events. In addition to transactional
details, the log can capture
life/relationship events
Servicing
Servicing Capture, track, resolve and report on
Servicing Issue
Issue
customer servicing issues - note this
MANAGEMENT
excludes contacts that are resolved
and cases that are raised. Issues are
actions requiring some kind of followup by the contact service
representative
(CSR)
Case
Track and assess
case load and
Case
Management resolution activity - allocate resources
MANAGEMENT
as necessary to optimize case
resolution
performance
Case
Analyze
case
load for insights into
Case Root Cause
Resolution product/service/operational
ANALYSIS
Analysis
weaknesses and to detect possible
credit/fraud patterns
Customer Initiate, track, resolve and report on
Case Resolution
Case
customer cases (issues that typically
FULFILLMENT
require corrective response to some
financial transaction)
Card Case Capture, track, resolve and report on
Card Case
card related transactional disputes
Resolution
(includes card use and payment issues) FULFILLMENT
Customer Handle the processing of a customer
Customer Order
Order
order or request
FULFILLMENT
Payment Payment order provides a structured
Payment Order
Order
service to oversee one or more
FULFILLMENT
payment transactions for a customer,
taking into account customer specific
rules and constraints
Operations
& Execution
Consumer
Products
Customer
Loans &
Deposits
SD
Loan
SD
Leasing
SD
Current
Account
SD
Deposit
Account
106
107
108
109
110
111
112
113
114
115
116
117
118
Fulfillment of a range of loan products Loan

(including consumer and corporate
FULFILLMENT
Fulfillment of leasing products
Leasing
FULFILLMENT
Orchestrate a consumer
Current Account
checking/demand deposit account with FULFILLMENT
typical range of services and fees
Orchestrate the different flavors of a
Deposit
consumer deposit accounting facilities
FULFILLMENT
(including savings, term or demand)
including the handling of associated
services and fees
BD Cards
SD Card Facility Orchestrate the scheduled
Credit/Charge
maintenance and transactional
Card
activities associated with credit/debit
FULFILLMENT
card
product
fulfillment
SD
Card
Execute the decision based
Credit/Charge
Authorization authorization and recording of
Card
proposed card transactions through the Authorization
merchant network
EXECUTION
SD Card Capture Capture the card payment transaction Credit/Charge
Card Financial
Capture
EXECUTION
Credit/Charge
SD Card Billing Process the recovery of funds through
Card Billing
& Payments billing and payments processing
EXECUTION
SD
Merchant Administer the day to day interactions Merchant (Cards)
Relationship
Relations with merchants, in particular for
coordination of case resolution
ADMINISTRATIO
N
BD Consumer
Services
SD
Trust
Provide the range of fee based trust
Trust Services
Services services, typically offered to high netFULFILLMENT
worth customers
SD Remittance Orchestrate national and international
Remittance
Services payment and remittance services.
EXECUTION
(retain repeat transaction details where
appropriate)
SD
119
SD
120
SD
121
SD
122
SD
123
124
BA
125
BD
SD
126
SD
127
SD
128
Currency
Exchange
This is an over the counter service

Currency
where currency is exchanged and the
Exchange
transaction uses preferential rates and
EXECUTION
can include transaction fees. Note in
some cases travelers checks can be
handled as a pseudo currency within
this capability. Note that Branch and
teller currency inventory is
administered by Branch Currency
Management and Branch Currency
service
domains
Bank Drafts Distribution
Administer the
pricing,
recording and
Bearer Document
& Travelers generation of Bank Drafts and T.Checks
EXECUTION
Checks
Brokered Administer any 3rd party coordination Brokered Product
Product
with brokered products and service
MANAGEMENT
supplied through any bank channel
Consumer Handle the consumer front-end trading
Managed
Investments requests. These will typically be
Investment
Portfolio
FULFILLMENT
Customer Handle the consumer front-end trading
Customer Tax
Tax Handling requests. These will typically be
Obligation
FULFILLMENT
Financial
Markets
Investment
Management
Investment Agree the customer portfolio principles,
Managed
Portfolio
guidelines and profile. Ensure
Investment
Planning disclosure and related obligations are
Portfolio
made
AGREEMENT
Investment Assess and report on investment
Managed
Portfolio
portfolio make-up, valuation and
Investment
Analysis
performance
Portfolio
ANALYSIS
Investment Orchestrate the investment/
Managed
Portfolio
rebalancing of an investment portfolio
Investment
Management to optimize gains remaining within the
Portfolio
terms of the portfolio 'charter' or
FULFILLMENT
agreement
SD
129
130
BD
SD
131
SD
132
SD
133
SD
134
SD
135
SD
136
SD
137
SD
138
SD
139
SD
140
SD
141
eTrading Handle the day to day fulfillment of a

eTrading
Workbench consumer e-trading facility. This is a
FULFILLMENT
financial facility type product (i.e. a
persistent capability) and the
fulfillment can include initiating the
execution of Financial Transactions
against the facility as well as applying
service/facility fees and charges. Also
administering the integration with the
supporting customer accounting
facilities which can include more
complex margin accounts (and margin
call initiation) as necessary
Wholesale
Trading
Trading Book Define and track trading book activity
Trading Position
Oversight against the established trading
MANAGEMENT
rules/entitlements and limits
Trading
Manage the development and
Tradind Model
Model
deployment of trading models to
DESIGN
Management support automatic executions
Dealer
Operate a dealer position, combining
Trading Position
Workbench information feeds, deal capture,
OPERATION
blotter, pricing tools and P&L analysis this collection of capabilities is often
referred to as the dealer workbench
Quote
Provide buy sell quotes for traded
Quotation
Management instruments
FULFILLMENT
Suitability Confirm that all involved counterparties
Suitability
Checking are suitable for a proposed market
ASSURANCE
Credit Risk Provide an execution level check of
Trade Credit
Operations credit exposure for market trading
ASSURANCE
Market
Orchestrate the market making of a
Market Making
Making
security (matching buy to sell orders
FULFILLMENT
typically through coordination with a
stock exchange)
Assisted
Trading DELETED
ECM/DCM To support the specification, pricing
ECM/DCM
and issuance of ECM/DCM products for
FULFILLMENT
customer financing services
Program Automated trading of selected
Program Trade
Trading
structured positions
OPERATION
Trade
Trade in the wholesale markets at the
Trade
Management optimum price for both principle and
EXECUTION
advisory trading
SD
142
SD
143
144
BD
SD
145
SD
146
SD
147
SD
148
SD
Order
Orchestrate the completion of market
Management orders from the customer perspective
Order
Orchestrate the completion of market
Execution orders from the trading perspective
Market
Operations
Mutual Fund Administer mutual funds, allocate and
Administratio rebalance the fund in response to
n
market activity and funds sales and
disbursements
Hedge Fund Administer hedge funds, allocate and
Administratio rebalance the fund in response to
n
disbursements
Unit Trust Administer unit trusts, allocate and
Administratio rebalance the trust in response to
n
disbursements
Trade
Match buyers to sellers in market
Confirmation trades
Matching
Order
Apply appropriate rules to allocated a
Allocation completed order across counterparties
149
SD
150
SD
151
SD
152
SD
153
SD
154
SD
155
SD
156
Settlement
Obligation
Management
Delivery &
Receipt
Management
Securities
Fails
Processing
Trade/Price
Reporting
Orchestrate the clearing and

settlement of market transactions
Initiate settlement transactions and
track to completion
Capture, diagnose, resolve and report

on securities related issues and
transaction failures
Operate a trade reporting facility as
required by market regulation.
Capture and transmit trades to
schedule the securities scrip (paper
Custody
Administer
Administratio and electronic) for a custodial
n
arrangement
Corporate Administer the correct allocation of
Event
entitlements to a customer arising
Handling from corporate events (such as
dividend and interest payments)
Financial Provide securities valuation services,
Instrument including mark to market and other
Valuation pricing mechanisms
Market Order
FULFILLMENT
Market Order
EXECUTION
Mutual Fund
ADMINISTRATIO
N
Hedge Fund
ADMINISTRATIO
N
Unit Trust
ADMINISTRATIO
N
Trade Matching
OPERATION
Securities
Allocation
EXECUTION
Securities
Clearing &
Settlement
FULFILLMENT
Securities
Clearing &
Settlement
EXECUTION
Trading
Fails
MANAGEMENT
Market Trade
Reporting
OPERATION
Custody Services
FULFILLMENT
Entitlements
Processing
FULFILLMENT
Market Asset
Valuation
EXECUTION
157
158
BA Corporate
Products
BD Trade
SD
Letter of
Credit
159
SD
160
SD
161
162
163
164
165
166
167
168
169
Orchestrate the pricing and issuance of Letter of Credit

Letters of Credit (typically associated
EXECUTION
with trade finance activity)
Bank
Orchestrate the pricing and issuance of Bank Guarantee
Guarantee Bank Guarantees for corporate/
EXECUTION
correspondent trade and project
finance activity
Trade
A collection of services associated with
Trade Finance
Finance
the support of international trade
FULFILLMENT
Services finance (including the coordination of
correspondent banks, shipping,
customs, lading, warehouse activity
alongside financial management - LCs,
Guarantees etc.
BD Corporate
Banking
Products
SD
Credit
A bank wide function to qualify credit
Credit Position
Management pricing for offered products and
QUALIFICATION
services to reflect the bank's appetite
to write the business (overrides the
standard product pricing procedure)
SD Credit Facility Maintain the availability and allocation
Credit Line
of a negotiated credit line or facility for
FULFILLMENT
a corporate customer, including
subsidiary allocations where
appropriate a corporate banking
SD
Corporate Orchestrate
Corporate
Current
account with the standard range of
Current Account
Account
services and fees
FULFILLMENT
SD
Project
Provide project financing facilities and Project Finance
Finance
associated services
FULFILLMENT
Services
SD
Limit &
Oversee corporate limits and exposures Limit & Exposure
Exposure for the combined business activity
MANAGEMENT
Management
SD
Syndicated Handle the processing of syndicated
Syndicated Loan
Loan
loans
FULFILLMENT
SD
Cash
Orchestrate the range of Cash
Cash
Management Management services available for
Management
& Account Corporates (includes cash handling,
FULFILLMENT
Services account reconciliation, cash
concentration, ACH, Positive and
Reverse Positive Pay, Sweep and Wire
services)
SD
170
SD
171
SD
Direct Debit
Mandate
Management
Direct Debit
Fulfillment
Cheque Lock
Box
172
SD
Factoring
173
174
175
BD Corporate
Financing
and Advisory
Services
SD
Corporate
Finance
Services
SD
M&A
Advisory
Services
176
SD
177
SD
178
SD
179
180
BA
181
BD
SD
182
SD
183
Manage the customer mandates

Direct Debit
associated with a direct debit
Mandate
processing facility for a corporate client ADMINISTRATIO
Process the direct debit payments for a
DirectNDebit
corporate client
FULFILLMENT
Consolidation of retail checks for a
Lock Box
corporation (could be classified as
OPERATION
another Cash Management service)
Factoring services allows for a bank to
Factoring
buy a customers sell accounts
EXECUTION
receivable at discount to provide
advanced income to improve short
term liquidity
A fee or commission based project

Corporate
providing specialized financing advice
Finance
(tactical and strategic) to a corporation
FULFILLMENT
A fee or commission based project
Mergers &
providing execution, pricing and deal
Acquisitions
coordination and placement for M&A,
FULFILLMENT
IPO, LBO type transactions
Corporate A fee or commission based project
Corporate Tax
Tax Advisory providing tax specific advice, typically
Advisory
Services for corporate customers
FULFILLMENT
Public
Public Offering
Offering
placement of a public offering of
FULFILLMENT
corporate equity or debt
Private
Private Placement
Placement placement of a private offering of
FULFILLMENT
corporate equity or debt (avoids
regulatory constraints of Public
Placement)
Cross
Product
Payments
Payments Orchestrate the execution of payment
Payment
Execution transactions, with, and between bank
EXECUTION
using any appropriate payment
mechanism (A/C, wire, ACH)
Financial Track and analyse financial message
Financial Network
Message traffic to identify anomalies and
Gateway
Analysis
potential fraudulent activity
ANALYSIS
SD
184
SD
185
SD
186
SD
187
188
BD
SD
189
SD
190
SD
191
192
BD
SD
193
Financial
Message
Gateway
Corresponde
nt Bank
Fulfillment
Cheque
Processing
Operate automated message interfaces

to secure networks such as SWIFT,
TELEX, ACH and Exchange reporting
servicespayment and other
Handle
correspondent bank related
interactions
Process paper checks (MICR number
handling) - creating payment
transaction record stream
Central Cash Manage the central float of physical
currencies, balancing the flow to and
Holding
from branches and with other banks
and central banks to remain within
desired holdings
Collateral
Administratio
n
Collateral Administer the holding and allocation
Management of collateral on behalf of a customer
Financial Network
Gateway
OPERATION
Correspondent
Payment Service
OPERATION
Check Handling
OPERATION
Enterprise Cash
INVENTORY
Collateral
Allocation
MANAGEMENT
Collateral Maintain the status of a collateral item, Collateral Item
Asset
include scheduled and ad-hoc valuation ADMINISTRATIO
Administratio and confirmation of the correct
N
n
completion of scheduled maintenance
tasks
Collections Administer
the recovery and/or
Collateral Item
realization of collateral against problem
Liquidation
accounts
EXECUTION
Account
Management
Position
Administer the transaction records
Transaction
general product/service day to day
Keeping
Record
financial tracking. The tracking will
TRACKING
typically involve some form of double
entry capture for integrity assurance
and will be used for all aspects of
fulfillment - e.g. transaction
management, position derivation and
financial booking. The transaction
accounting record will typically be
associated with one or more financial
facilities for a customer, but can also
support other accounting needs such
as business unit accounting (P&L) and
mechanisms such as Vostro/Nostro
account processing
SD
194
195
196
197
198
199
200
201
202
203
204
205
206
207
Reward
Points
Account
Administer the booking and remittance Rewards Points

of rewards points (basically a nonRecord
interest account with additional lifeTRACKING
time constrains on point validity)
SD
Accounts Manage the tracking, chasing and
Customer Billing
Receivable receipt of scheduled payments against
FULFILLMENT
issued invoices
SD
Account
Match, reconcile and resolve identified
Cash Account
Reconciliatio discrepancies between accounts.
Reconciliation
n
Includes nostro/vostro arrangements
OPERATIONS
Counterparty
SD Counterparty Maintain and administer counterparty
Credit Risk
Risk
risk ratings
QUALIFICATION
SD
Position
Maintain on-line and near-time cross
Financial Position
Management account complex positions. Includes
TRACKING
consolidated currency, instrument,
sector and counterparty views as
appropriate
SD
Fraud
Execute
fraud behavior pattern
Fraud Analysis
Detection scanners and threshold based
OPERATION
transaction triggering of possible
activity of payment
SD Transaction fraudulent/AML
Orchestrate a schedule
Transaction
Engine
transaction and reporting activities for
Scheduling
the fulfillment of certain long term
FULFILLMENT
instruments or structured facilities
BD Operational
Services
SD
Token
Administer the issuance of tokens such
Token
Inventory as cards, fobs etc. to customers.
INVENTORY
Includes tracking device operating
system version tracking and refresh
SD
Token
Track and report on the status of
Token Status
tokens such as cards, fobs, etc issued
Tracking
QUALIFICATION
to customers, including token
cancellation
SD Disbursemen Handle
the disbursement of funds to
Disbursement
t
newly established loans/facilities as
EXECUTION
necessary
SD
Open Item Handle the resolution of open items
Open Item
Management against a product or facility (such as
MANAGEMENT
overdue payments)
SD Leasing Item Track the status of the assets
Leasing items
Administratio underlying leasing agreements (for
ADMINISTRATIO
n
recovery)
N
SD
Dunning
Handle the dunning cycle for a loan
Dunning
account that is behind payments
OPERATIONS
SD
208
SD
209
SD
210
211 BA
212
BD
SD
213
SD
214
SD
215
SD
216
SD
217
SD
218
SD
219
220
BD
Billing
Services
Provide (central) services to compose

and issue billing and invoices (see also
accounts receivable)
Rewards Handle the allocation and redemption
Points
of rewards points for customer
Administratio transaction activity
n
Consolidated Consolidated customer channel usage
Customer activity analysed and referenced for
Activity
access authorization
Risk &
Compliance
Bank
Portfolio &
Treasury Track the consolidated treasury
Management positions for the Bank (includes
liquidity and capital adequacy) and
initiate interbank and market trades
and hedging as needed to remain
desired
Treasury within
Orchestrate
theboundaries
consolidation and
Administratio presentation of summary transaction
n
details in order to assemble a timely
and accurate view of the overall
treasury position of the Bank at any
one
time and select assets for
Asset
Determine
Securitizatio securitization as needed to maintain
n
and optimize the Bank's portfolio.
Administer the securitization process
Asset &
Review consolidated P&L profile and
Liability
performance and define and direct A&L
Management policies. Influence large transactions
Bank
Maintain a portfolio of analytical views
into the consolidated book of business.
Portfolio
Analysis
Develop and refine analyses in
response to events and detected
trends
Bank
Consolidate,
ratify, correct and present
Portfolio
timely transaction information to
Administratio support the analysis of the book of
n
business
Stock
Orchestrate
stock lending and
Lending/Rep repurchase agreement (repo)
os
transactions
Models
Customer Billing
OPERATIONS
Reward Points
FULFILLMENT
Customer
Transaction
TRACKING
Corporate
Treasury
MANAGEMENT
Corporate
Treasury
ANALYSIS
Securitization
MANAGEMENT
Enterprise
Financial Position
PLANNING
Enterprise
Financial Position
ANALYSIS
Enterprise
Financial Position
Data Aggregation
Repo EXECUTION
SD
Market Risk Develop and maintain a portfolio of

Models
market risk models including currency,
interest rate, instrument quotes,
indices, commodity prices and other
market and macro-economic risk
factors. Support the use of these
models in trading and pricing activity
SD
Financial
Instrument
Valuation
Models
221
222
SD
223
SD
224
SD
225
SD
226
SD

Valuation Model
valuation models considering currency,
DESIGN
interest rate, instrument quotes,
indices, commodity prices and other
market, liquidity and credit risk factors.
Support the use of these models in
trading and pricing activity
Gap Analysis Maintain and track projected

consolidated cash flows to support
evaluation and management of
currency and interest rate risk
positions, the bank's overall dispositive
Credit Risk liquidity
Develop risk
and maintain models for
Models
counterparty, issuer, and portfolio risk
for all contracts, instruments and
(sub-)portfolios respectively.
Liquidity Risk Develop and maintain models for
Models
dispositive and structural liquidity risk
management, including liquidity gap
analysis, Liquidity at Risk (LaR) and
Liquidity Value at Risk (LVaR).
Economic Develop, maintain and apply models
Capital
that combine the overall risk over
different risk types to determine the
consolidated risk position for the bank
Business Risk Develop and maintain models that
Models
assess commercial/business exposures
227
SD
228
229
Customer
Behavior
Models
Market Risk
Model DESIGN
Assess the coverage and impact of the

portfolio of customer behavior models
and develop and refine the portfolio of
available models
SD Fraud Models Develop and maintain a portfolio of
fraud detection models and scanners.
Support the use of these models in
different production contexts and
refine the models in response to new
and changing exposures
Interest Rate Gap

Risk TRACKING
Credit Risk Model

DESIGN
Liquidity Risk
Model DESIGN
Economic Capital
Model ANALYSIS
Business
Operation Risk
Model DESIGN
Customer
Behavior Model
DESIGN
Fraud Model
(Scanner)
DESIGN
SD
230
SD
231
SD
232
SD
233
234
BD
SD
235
SD
236
SD
237
SD
238
SD
239
SD
240
SD
241
Credit/Margi Determine and refine credit and

n Policies margin policies to reflect the overall
risk/reward appetite of the
organization and govern credit
Production decisioning
Develop and refine production risk
Risk Models models to detect possible exposures to
procedural failures
Operational Develop and refine operational risk
Risk Models models to detect possible exposures to
operational failures
Contribution Develop and refine contribution models
to detect underdeveloped business
Models
relationships and other opportunities
Business
Analysis
Segment Define market segments and develop
Plan
and assess performance against the
segment plan's performance goals
Product
Maintain and assess coverage and
Portfolio
relative performance/profitability of the
full range of offered products and
product combinations/ bundles. Direct
product development/ refinement to
re-balance the portfolio
Customer Maintain a portfolio of view of the
Portfolio
customer base with key customer data
and consolidated activity details to
support profitability and performance
analysis across many possible
customer dimensions
Branch
Evaluate coverage and relative
Portfolio
performance of branches. Optimize
product allocation and marketing
activity across the available branch
network
Channel
Evaluate the coverage and relative
Portfolio
performance of different channels with
respect to the blend of service and
product activity. Optimize channel use
to minimize costs and enhance
customer experience
Competitor Solicit, consolidate and analyze
competitor specific public domain data
Analysis
to develop competitor insights and
comparisons
Market
Capture
market research from multiple
Research sources, classify and store information
for retrieval
Credit/Margin
PLAN
Production Risk
Model DESIGN
Operational Risk
Model DESIGN
Contribution
Model DESIGN
Segment PLAN
Product
Performance
ANALYSIS
Customer
Segment
ANALYSIS
Branch Network
ANALYSIS
Channel
ANALYSIS
Competitor
ANALYSIS
General Market
Data ANALYSIS
SD
242
SD
243
244
BD
SD
245
SD
246
SD
247
SD
248
SD
249
SD
250
251 BA
252
BD
SD
253
SD
254
Market
Analysis
Analyze internal and external market

information sources as necessary to
develop specific market insights
Contribution Execute contribution analysis across
Analysis
customer/product activity to expose
Regulations
&
Guideline Develop and apply a portfolio of
Compliance guideline compliance tests to confirm
adherence to agreed and regulatory
imposed procedures (note one
particular area of focus is investment
management). Test on complete
transaction data or a meaningful
sample as appropriate to mitigate
Regulatory exposure
Interpret regulatory requirements and
Compliance define a portfolio of regulatiory
compliance tests across all appropriate
activities
Compliance Report on applicable compliance checks
Reporting to a transaction or facility fulfillment
procedure
Regulatory Administer and orchestrate the
Reporting required regulatory reporting schedule
of regulatory reports
Fraud/AML Review, diagnose and respond to
Resolution detected production activity that has
been identified as potential fraud/AML
behavior
Financial Financial booking of all business
Accounting activity in an accounting
Business
Support
IT
Management
IT Policies & Define, communicate and direct the
Plan
execution of the IT plan in support of
the broader business strategy, plan
and policies
IT
Develop, maintain and enforce IT
Architecture policies, IT architectures and standards
Standards & as appropriate. Also to define the IT
Guidelines usage guidelines and policies governing
systems use across the enterprise
General Market
Research
ANALYSIS
Contribution
ANALYSIS
Guideline
Compliance
ASSURANCE
Regulation
Compliance
ASSURANCE
Compliance
Check
ADMINISTRATIO
N
Regulatory
Compliance
ADMINISTRATIO
N
Fraud/AML
Analysis
Resolution
MANAGEMENT
Financial Booking
TRACKING
IT Systems PLAN
Technology
Standards PLAN
SD
255
SD
256
SD
257
SD
258
SD
259
SD
260
SD
261
SD
262
SD
263
SD
264
265
BD
Systems Administer the licensing, maintenance

Administratio commitments and assignment and
n
usage status of IT assets
Development Select, maintain and operate the
Environment required combination of SW
development and operation tools,
infrastructure and environments
(includes version management)
System
Manage and execute the multiDevelopment threaded development of application
solutions spanning bespoke
development and commercial package
Production integration
Maintain and apply a comprehensive
Release
portfolio of functional and nonfunctional test evaluation criteria and
test utilities for pre-release and inflight solution quality assurance of
production
IT systems
System
Plan and execute
the production rollDeployment out of new and enhanced systems
solutions, including pre-planning,
training, acceptance testing and
production cutover and adoption
Systems support
Operations applications. Includes scheduled
operations and application data backup/recovery procedures
Platform Operate the full suite of production
Operations platforms/infrastructure. Includes
scheduled operations and backup/recovery capacity assurance
Systems Operate the online/interactive
Help Desk production help desk and first level
support activity. Capture, diagnose
and resolve production systems issues
and failures. Escalate issues to
assurance
as necessary
Systems systems
Orchestrate
scheduled
maintenance,
Assurance installation/upgrades and repairs/fixes
or the IT infrastructure and production
platforms
Internal
Operate the internal network, including
Network
the administration of access rights to
Operation productivity packages and production
Non IT & HR
Enterprise
Services
IT Systems
DEPLOYMENT
Development
Environment
MANAGEMENT
IT Systems
BUILD/ENHANCE
MENT
IT Systems
Release Version
ASSURANCE
IT System
DEPLOYMENT
IT Systems
OPERATION
IT Systems
Platform
OPERATION
Systems Services
Help Desk
FULFILLMENT
IT Systems
MAINTENANCE
Internal Network
OPERATION
SD
266
SD
267
SD
268
SD
269
SD
270
SD
271
SD
272
SD
273
274
BD
SD
275
SD
276
Legal
Assurance
Provide specialist legal advice and

resolve legal cases as they occur
Legal Compliance
Support Service
FULFILLMENT
Internal
Maintain and portfolio of internal audit Audit Compliance
Audit
checks. Select and execute a
ASSURANCE
meaningful sample of checks and
identify and resolve non-compliance
Security
Provide specialist security advice and
Security
Services guidance for line management and
Compliance
projects as needed to ensure security
Support Service
arrangements across the organization
FULFILLMENT
Security
Maintain and apply a portfolio of
Security
Assurance security assurance checks, target
Compliance
selective assurance tests to ensure
ASSURANCE
security countermeasures are in place
and appropriate
Supplier
Select and maintain as suitable
Approved
Management collection of suppliers covering the
Supplier
range of requirements. Track
ENROLLMENT
performance and retain and deselect
suppliers to maintain a competitive
of suppliers
Procurement range
Coordinate
the selection pricing and
Procurement
execution of purchase agreements and ADMINISTRATIO
ensure compliance with purchasing
N
policies
Company Handle the company billing and
Enterprise Billing
Billing &
payments activity for company sales
& Payments
Payments and purchases
FULFILLMENT
Fixed Asset Maintain a central register of fixed
Fixed Asset
Register
assets, tracking status and applying
INVENTORY
appropriate depreciation to value
representation
Buildings,
Equipment
and Facilities
Property Manage and evaluate the fit to needs
Building Portfolio
Portfolio
and effective utilization of the
PLAN
site/property portfolio for owned and
leased properties. Optimize the
allocation of business
functions/divisions to the building and
track andthe
project
capacity
Site
Operate
day to
day access and
Building
Operations maintenance of work locations,
ADMINISTRATIO
including site access and environment
N
security, assignable space and
equipment allocation, facility/utility
assurance and cleaning services
coordination
SD
277
278
279
280
281
282
283
284
285
286
Site
Oversee the configuration and
Administratio assignment of committed space and
n
facilities to business units to optimize
facility leverage and meet business
space requirements. Manage the
assignment of access rights and
security tags etc. to staff as necessary
access
control
SD
Equipment for
Track
the operational
state and
Administratio administer assignment, maintenance
n
and movements/inventory of available
office equipment (printers, NW, Faxes,
Shredders, kitchen etc..)
SD
Equipment Administer the regular and ad hoc
Maintenance maintenance and repair of office
equipment (typically excludes IT)
SD
Utilities
Administer the sourcing, service
Administratio agreements and delivery of site utilities
n
(heat, cooling, water, power etc)
SD
Building
Administer and execute site and utility
Maintenance maintenance and repair activities
(building refit and decoration etc.)
BD Business
Command &
Control
SD Organization Develop, maintain and implement the
al Model
enterprise organization chart. Assign
roles and responsibilities and track
coverage
SD Business Unit Define and maintain the business unit
Budget
operating budget
SD Business Unit Track and assess the financial
Financial performance of the business unit
Analysis
against projected performance and
respond as appropriate
SD Business Unit Authorize and book payments and
Financial receipts against the unit's financial
Operations account
SD Business Unit Maintain business unit accounting
Accounting records
287
288
289
290
SD Business Unit Define and orchestrate business unit

Management activity against the unit business
operating plan
SD Business Unit Track and report on business unit
Operations activity and financial performance
BD Finance
Building
MANAGEMENT
Office Equipment
ADMINISTRATIO
N
Office Equipment
MAINTENANCE
Utilities
ADMINISTRATIO
N
Building
MAINTENANCE
Organization
PLAN
Business Unit
Budget PLAN
Business Unit
Financial
ANALYSIS
Business Unit
ADMINISTRATIO
N
Business Unit
Transaction
TRACKING
Business Unit
PLAN
Business Unit
MANAGEMENT
SD
291
SD
292
SD
293
SD
294
295
BD
SD
296
SD
297
SD
298
SD
299
SD
300
Financial Consolidate and present the enterprise

Statements financial statements: this includes the
balance sheet, statement of cash flows,
statement of retained earnings and the
income statement
Financial Review and confirm the correct
Control
booking and financial conformance of
financial activity to agreed budgets and
procedures across the business units of
the enterprise
Financial Track
the resolution of detected non
Compliance compliance activities and instances
Resolution
Financial
Statement
ANALYSIS
Business Unit
Financial
ASSURANCE
Financial
Procedure
Resolution
FULFILLMENT
Tax Services
Support
FULFILLMENT
Tax
Determine and optimize (though
Administratio booking and allocation opportunities)
n
the tax position of the enterprise and
its subsidiaries
Human
Resource
Management
HR Policies & Develop and enforce HR policies and
Organization
Plan
the overall HR plan for the enterprise
PLAN
(in coordination with subsidiaries and
divisions as necessary)
Employee Orchestrate the assignment of
Employee
Assignment individuals and groups to work tasks
ALLOCATION
and positions, track current and
projected utilization to inform resource
planning and performance assessments
Employee Maintain a comprehensive record of
Employee
Record
employee related details covering
REGISTRATION
status and demographic attributes
along with summary qualification,
performance and appraisal data etc. to
support workforce and individual
management and administration
Employee/ activities
Orchestrate and administer the
Employee
Contractor employment contract for full, part time
AGREEMENT
Contract and contract workforce members
Employee Test, confirm and certify employees for
Employee
Certification recognized and qualitative skills,
ASSURANCE
qualification and experience measures
(e.g. education and industry
qualifications, general skills,
experience based inferred skills)
SD
301
SD
302
SD
303
SD
304
SD
305
SD
306
SD
307
308
BD
SD
309
Employee Periodically develop a fact based

Assessment assessment of employee performance,
matched to agreed staff performance
goals. Combine appraisal input from
managers, peers, managed employees
and external customers and evaluation
agents as appropriate
Employee
Payroll &
Incentives
Employee
Performance
ANALYSIS
Administer the payment of salary,

Employee Payroll
commission and incentives (includes
FULFILLMENT
stock/option grants) in compliance with
the employment contract and
discretionary awards
Travel &
Administer the authorization, booking, Employee Travel
Expenses payment, recompense and accounting
& Expenses
for travel and expenses incurred in the ADMINISTRATIO
execution of employment activity
N
Employee Administer the systems and
Employee Access
Access
information access profile and
QUALIFICATION
Profile
authorities of an employee
Employee Administer eligibility, subscription
Employee
membership and access to employee
Benefits
Benefits
benefits such as pensions, healthcare, ADMINISTRATIO
holiday entitlement & services,
N
personal finance advice, child care,
etc.
Workforce counseling
Develop and
execute a training
Employee
syllabus covering all general and
Training
Training
specific business skills/knowledge
FULFILLMENT
requirements and leveraging different
training mechanisms and channels as
appropriate (classroom, online/context based, self taught, desksupportcandidate
etc.)
Recruitment side
Administer
identification,
Recruitment
selection, evaluation and on-boarding
FULFILLMENT
of new employees in coordination with
internal management and external
recruitment and advisory agencies as
necessary (e.g. for background checks)
Knowledge &
Intellectual
Property
Management
Management Develop, maintain and promulgate the
Management
Manual
management manual of required
Manual DESIGN
procedures and guidelines. Provide
support in its reference and
interpretation as appropriate
SD
310
SD
311
312
313
314
315
316
317
318
319
320
Intellectual Administer the consolidated portfolio of

Property intellectual property, ensuring
Portfolio
entitlement and associated patent or
copyright mechanisms are adopted and
enforced. Leverage IP through
licensing as appropriate
Knowledge Consolidate, classify and provide
Exchange structured access to consolidated
market intelligence, product and
procedural knowledge gained from the
workforce in the execution of business
to inform business activity and support
continual improvement
BD Corporate
Relations
SD
Corporate Develop and distribute key corporate
Communicati messages as needed to support the
ons
strategy and maintain the enterprise
reputation and brand
SD
Corporate Manage key alliance and stake holder
Alliance/Stak relationship - define tasks needed to
e Holder develop and maintain contact and
ensure relevant information is shared
as appropriate
SD
Corporate Manage corporate relationships with
Relationship key parties such as major clients,
political and industry groups, user
associations
etc. relations with
SD Regulatory & Maintain
effective
Legal
regulators, accounting and government
Authority agencies. Oversee interactions and
reporting as necessary
SD
Investor
Maintain investor relations, publish
Relations annual reports, interim statement and
host investor meetings as necessary
and appropriate
BD Business
Direction
SD
Corporate Define and communicate the corporate
Strategy strategy and plan. Direct business
activity to meet, refine and improve
the corporate goals and approaches
SD
Corporate Develop and communicate corporate
Policies
policies that govern business execution
Intellectual
Property
INVENTORY
Intellectual
Property
Exchange
FULFILLMENT
Enterprise
Communication
MANAGEMENT
Alliance Partner
Relationship
Corporate Partner
Relationship
MANAGEMENT
Regulatory &
Legal Authority
Relationship
MANAGEMENT
Investor
ENROLLMENT
Enterprise PLAN
Enterprise
Policies PLAN
SD
321
SD
322
SD
323
324
BD
SD
325
SD
326
SD
327
Product &
Service
Policies
Develop and communicate product and Product, Service

service policies and adapt in response
Policies PLAN
to changing needs and to practical
experience
Business Develop and maintain a business
Enterprise
Architecture architecture conforming to the
DESIGN
corporate strategy and plan and
operational configuration of the
Continuity enterprise
Develop, maintain and test continuity
Enterprise
Planning plans and supporting facilities for an
Continuity
appropriate range of possible failure
Assurance
scenarios
MANAGEMENT
Document
Management
& Archive
Document Record, index, classify, scan, store and
Document
Services retrieve any document in any media as
Handling
appropriate. Includes electronic and
OPERATION
physical distribution services
Archive
Provides long term archiving and
Archive
Services retrieval services for documents and
OPERATION
electronic media
Corresponde Orchestrate the production of pre
Correspondence
nce
formatted correspondence and batches
OPERATION
of correspondence (e.g. mail shots).
Optimize delivery bundling and channel
selection. Route inbound
correspondence
1-Service
Domain
Name
1Type
0 0 BIAN Service Landscape V3.0

1-Business Role
Account
192 BD
Management
196 SD Match, reconcile and resolve identified discrepancies
Account
Reconciliation
between accounts. Includes nostro/vostro arrangements
Account
Recovery
93
195
Accounts
Receivable
Advanced Voice 40
Services
Management
Advanced Voice 45
Services
Operations
Advertising
64
Archive Services
326
Asset & Liability 216
Management
215
Asset
Securitization
SD For a customer account where the standard recovery

arrangements have been exhausted and a recovery plan is
needed, which can include some degree of principal rightdown and repayment restructuring
SD Manage the tracking, chasing and receipt of scheduled
payments against issued invoices
SD Configure the PBX (telephony) channel for access,
including embedded rules for self service and routing, IVR
capabilities if available. Note that aspects of the
configuration can be dynamically optimized as necessary.
SD Operate the telephone channel infrastructure, include IVR
is appropriate. This includes default routing rules and
intra-day/session adjustments to deal with peak load or
other operational variations
SD Develop the plan for and oversee advertizing campaign
activity, including budget and resource management
SD Provides long term archiving and retrieval services for
documents and electronic media
SD Review consolidated P&L profile and performance and
define and direct A&L policies. Influence large
SD Determine and select assets for securitization as needed to
maintain and optimize the Bank's portfolio. Administer the
securitization process
SD
Assisted Trading 138

- DELETED
ATM Network 41 SD Configure the allocation of products and services across
Management
the ATM network and administer ATM access registration &
46
ATM Network
SD Operate the ATM network, including the physical
movement of cash and documents and the handling of
Operations
device alerts and outages
Bank Drafts & 120 SD Administer the pricing, recording and generation of Bank
Travelers
Drafts and T.Checks
Bank Guarantee 160 SD Orchestrate the pricing and issuance of Bank Guarantees
for corporate/ correspondent trade and project finance
Bank Portfolio & 212 BD
Treasury
Bank Portfolio 218 SD Consolidate, ratify, correct and present timely transaction
Administration
information to support the analysis of the book of business
Bank Portfolio 217 SD Maintain a portfolio of analytical views into the
Analysis
consolidated book of business. Develop and refine
analyses in response to events and detected trends
208
Billing Services
SD Provide (central) services to compose and issue billing and
invoices (see also accounts receivable)
48
Branch
SD Schedule and coordinate the secure distribution of cash
Currency
and non-cash inventory across the branch and ATM
Distribution
networks. This includes product and marketing materials
that may in practice use a different delivery mechanism
47
Branch
SD Maintain and oversee the secure movement of cash and
Currency
currencies between branches/ATMs and central holdings.
36
Branch Location
SD Oversee/manage day to day branch location activity,
Management
maintain branch plans and budgets and report on branch
43
Branch Location
SD Organize the day to day activity within the branch Operations
allocate tellers and managers to positions and track
availability/performance, ensure cash and consumables
are on hand and that all facilities are in working order
38
Branch Network
SD Configure the available services and products (ATM,
Management
office/table and teller assignments) for the branch
locations. (Note an ATM is currently treated as a specific
type of branch
location)
Branch Portfolio 238 SD Evaluate
coverage
and relative performance of branches.
Optimize product allocation and marketing activity across
the available branch network
63 SD Respond to events that potentially damage the brand or
Brand
Management
provide an opportunity to strengthen/leverage brand
121 SD Administer any 3rd party coordination with brokered
Brokered
Product
products and service supplied through any bank channel
281 SD Administer and execute site and utility maintenance and
Building
Maintenance
repair activities (building refit and decoration etc.)
Buildings,
274 BD
Equipment and
Facilities
Business
234 BD
Analysis
Business
SD Develop and maintain a business architecture conforming
Architecture
to the corporate strategy and plan and operational
322
configuration of the enterprise
Business
282 BD
Command &
Control
Business
Development
62
SD Define, implement, track and assess the new business

development plan for the business unit. This can cover
business activities such as new market segment entry,
product coverage and product specification development,
brand development, new customer acquisition and existing
customer, cross-sell/up-sell and retention.
SD Create and maintain policies for new business creation
(new customer sales)
Business
Development
Policies
Business
Direction
Business Risk
Models
Business
Support
Business Unit
Accounting
Business Unit
Budget
Business Unit
Financial
Analysis
Business Unit
Financial
Operations
Business Unit
Management
Business Unit
Operations
Call Center
Management
61
37
SD
Call Center
Operations
Card
Authorization
42
SD
318 BD
227 SD Develop and maintain models that assess
commercial/business exposures
###BA
287 SD Maintain business unit accounting records
284 SD Define and maintain the business unit operating budget
285 SD Track and assess the financial performance of the business
unit against projected performance and respond as

appropriate
286 SD Authorize and book payments and receipts against the
unit's financial account
288 SD Define and orchestrate business unit activity against the
289 SD
112 SD
unit business operating plan

Track and report on business unit activity and financial
performance
Define and maintain the layout/ assignment of call center
resources to different contact traffic types (e.g.
product/segment/issue). This can include automated
facilities as well as personnel
Operate the day to day activity in the call center - allocate
positions and track staff availability and performance
Execute the decision based authorization and recording of
proposed card transactions through the merchant network
Card Billing & 114 SD Process the recovery of funds through billing and
Payments
payments processing
Card Capture 113 SD Capture the card payment transaction through the
merchant network
Card Case
100 SD Capture, track, resolve and report on card related
transactional disputes (includes card use and payment
Card Facility
111 SD Orchestrate the scheduled maintenance and transactional
activities associated with credit/debit card product

Cards
110 BD
Case
Management
Case Resolution
Analysis
Cash
Management &
Account
Services
Central Cash
Holding
97
Cheque Lock
Box
Cheque
Processing
Collateral
Administration
Collateral Asset
Administration
172 SD Consolidation of retail checks for a corporation (could be
SD Track and assess case load and resolution activity allocate resources as necessary to optimize case resolution
98 SD Analyze case load for insights into
product/service/operational weaknesses and to detect
169 SD Orchestrate the range of Cash Management services
available for Corporates (includes cash handling, account
reconciliation, cash concentration, ACH, Positive and
Reverse Positive Pay, Sweep and Wire services)
187 SD Manage the central float of physical currencies, balancing
the flow to and from branches and with other banks and
central banks to remain within desired holdings
239 SD Evaluate the coverage and relative performance of
Channel
Portfolio
different channels with respect to the blend of service and
product activity. Optimize channel use to minimize costs
and enhance customer experience
Channel Specific 35 BD
classified as another Cash Management service)

186 SD Process paper checks (MICR number handling) - creating
payment transaction record stream
188 BD
190 SD Maintain the status of a collateral item, include scheduled
Collateral
Management
Collections
189 SD
Commission
Agreement
Commission
Transaction
79
SD
80
SD
191 SD
Company Billing 272 SD

& Payments
240 SD
Competitor
Analysis
Compliance 247 SD
Reporting
and ad-hoc valuation and confirmation of the correct

completion of scheduled maintenance tasks
Administer the holding and allocation of collateral on
behalf of a customer
Administer the recovery and/or realization of collateral
against problem accounts
Maintain and administer the terms and transactions for
employee and broker commissions
Capture and structure commissionable transactions that
are subsequently processed against an existing
commission agreement
Handle the company billing and payments activity for
company sales and purchases
Solicit, consolidate and analyze competitor specific public
domain data to develop competitor insights and
Report on applicable compliance checks to a transaction or
facility fulfillment procedure
Consolidated
Customer
Activity
Consumer
Investments
Consumer
Products
Consumer
Services
Consumer Tax
Handling
Contact
Dialogue
210 SD Consolidated customer channel usage activity analysed
and referenced for access authorization

122 SD Handle the consumer front-end trading requests. These
will typically be blocked/netted for market execution

104 BA
116 BD
123 SD Handle the consumer front-end trading requests. These
58
Contact Routing 57
will typically be blocked/netted for market execution

SD Handle/structure the customer narrative - consolidate and
present data and guidelines, provide standard
dialogue/scripting, provoke questions when appropriate
capture key data including relationship and sales triggers.
Ensure the correct sequencing, content and derived
actions are performed/initiate. Leverage the contact as
appropriate to provide customer notifications, status
updates and undertake sales/marketing efforts.
SD Contact Routing tracks servicing resource availability,
further qualifies and potentially versifies the contact and
makes an optimal routing decision. This can include
generating a screen pop if CTI is available and support
multi channel operations and onward routing of unfinished
SD contacts
Develop, maintain and test continuity plans and supporting
facilities for an appropriate range of possible failure
SD Maintain and administer master and project/task specific
contractor/supplier legal agreements. Confirm on-going
compliance
SD Execute contribution analysis across customer/product
activity to expose business development opportunities
SD Develop and refine contribution models to detect
underdeveloped business relationships and other
SD Manage key alliance and stake holder relationship - define
tasks needed to develop and maintain contact and ensure
relevant information is shared as appropriate
BD
Continuity
323
Planning
Contractor/ 14
Supplier
Agreement
Contribution 243
Analysis
Contribution 233
Models
314
Corporate
Alliance/Stake
Holder
Corporate
162
Banking
Products
313 SD Develop and distribute key corporate messages as needed
Corporate
Communication
to support the strategy and maintain the enterprise
s
reputation and brand
165 SD Orchestrate a corporate banking account with the standard
Corporate
Current Account
range of services and fees
Corporate Event 155 SD Administer the correct allocation of entitlements to a

Handling
customer arising from corporate events (such as dividend
and interest payments)
175 SD A fee or commission based project providing specialized
Corporate
Finance
financing advice (tactical and strategic) to a corporation
Corporate
174 BD
Financing and
Advisory
Services
320 SD Develop and communicate corporate policies that govern
Corporate
Policies
business execution
Corporate
157 BA
Products
Corporate
312 BD
Relations
315 SD Manage corporate relationships with key parties such as
Corporate
Relationship
major clients, political and industry groups, user
associations etc.
319
Corporate
SD Define and communicate the corporate strategy and plan.
Strategy
Direct business activity to meet, refine and improve the
corporate goals and approaches
Corporate Tax 177 SD A fee or commission based project providing tax specific
Advisory
advice, typically for corporate customers
Services
Correspondence
SD Orchestrate the production of pre formatted
correspondence and batches of correspondence (e.g. mail
shots). Optimize delivery bundling and channel selection.
Route inbound correspondence
327
Correspondent 10 SD Maintain correspondent bank details including the capture
Bank Data
of transaction activity to track reciprocity and manage
Management
correspondent limits
Correspondent 185 SD Handle payment and other correspondent bank related
Bank Fulfillment
interactions
Correspondent 9
SD Handle the negotiation, development and tracking of
Bank
reciprocal correspondent relationships
Relationship
Management
Counterparty 24 SD Maintain and provide access to the counterparty reference
details to support trading/payment activity. This includes
Administration
SWIFT addresses, standard settlement instructions that
are published. The data is typically acquired using a
market feed for the default values, but the facility can
support the maintenance of specific details and
instructions that apply to the counterparty relationship
overridingand
theadminister
public default
Counterparty 197 SD Maintain
counterparty risk ratings
Risk
Credit Facility 164 SD Maintain the availability and allocation of a negotiated

credit line or facility for a corporate customer, including
subsidiary allocations where appropriate
163 SD A bank wide function to qualify credit pricing for offered
Credit
Management
products and services to reflect the bank's appetite to
write the business (overrides the standard product pricing
224
Credit Risk
SD procedure)
Develop and maintain models for counterparty, issuer, and
Models
portfolio risk for all contracts, instruments and
(sub-)portfolios respectively.
136 SD Provide an execution level check of credit exposure for
Credit Risk
Operations
market trading activity
Credit/Margin 230 SD Determine and refine credit and margin policies to reflect
Policies
the overall risk/reward appetite of the organization and
govern credit decisioning
Cross Channel 51 BD
Cross Product 180 BA
Operations
119 SD This is an over the counter service where currency is
Currency
Exchange
exchanged and the transaction uses preferential rates and
can include transaction fees. Note in some cases travelers
checks can be handled as a pseudo currency within this
capability. Note that Branch and teller currency inventory
is administered by Branch Currency Management and
Branch Currency Distribution service domains
Current Account 108 SD Orchestrate a consumer checking/demand deposit account
with typical range of services and fees
154 SD Administer the securities scrip (paper and electronic) for a
Custody
Administration
custodial arrangement
90 SD Maintains the details of the products services and channel
Customer
Access
access that the customer has in place. This profile is
Entitlement
referenced in servicing and fulfillment activity. The view
may also be compared to the full range of eligible products
and services to identify business development
opportunities
88 SD Maintain
Customer
a structured legal customer agreement. Note
Agreement
that a customer can be a complex corporate entity with
multiple subsidiaries operating in different geopolitical
areas. The customer agreement is linked to as many
Sales Product Agreements as needed for all in-force
228 SD products
Customer
Assess the coverage and impact of the portfolio of
Behavior Models
customer behavior models and develop and refine the
portfolio of available models
91 SD Apply behavioral analysis to customer event history to
Customer
Behavioral
maintain ratings/scores (such as propensity to buy) and
Insights
detect life events or trends
Customer
Campaign
Design
Customer
Campaign
Execution
Customer
Campaign
Management
Customer Case
69
SD Design and refine customer campaign specifications based

on their impact
75
SD Execute a customer campaign (version) and track and

respond to impact
68
SD Assess the coverage and impact of internal/ customer

campaigns and redirect campaign development and
execution activity accordingly
99 SD Initiate, track, resolve and report on customer cases
(issues that typically require corrective response to some
financial transaction)
92
Customer Credit
SD Maintain and administer the credit scoring for customers
Rating
based on consolidated internal data and optionally
referencing external credit agency insights
87 SD Maintain a profile of the product and services for which the
Customer
Eligibility Profile
customer is eligible and any specific terms or other
applicable considerations (supports relationship
development and sales activity)
Customer Event 94 SD Capture, classify and store relationship, servicing and
History
product related customer events. In addition to
transactional details, the log can capture life/relationship
Customer Loans 105 BD events
& Deposits
Customer
85 BD
Management
Customer Order 101 SD Handle the processing of a customer order or request
Customer
Portfolio
237 SD Maintain a portfolio of view of the customer base with key
Customer
Relationship
Management
86
Customer
Surveys
Dealer
Workbench
70
customer data and consolidated activity details to support

profitability and performance analysis across many
possible customer dimensions
SD Develop, maintain and execute a customer plan to
maintain and build a customer relationship. Activities
include maintaining customer contact, tracking internal
and external events and activity of interest and relevance,
product and service matching and sales, processing ad-hoc
queries, trouble shooting and issue resolution including the
initial phases of troubled account recovery
SD Define and execute and analyze customer surveys
133 SD Operate a dealer position, combining information feeds,
deal capture, blotter, pricing tools and P&L analysis - this

collection of capabilities is often referred to as the dealer
workbench
151 SD Initiate settlement transactions and track to completion

Delivery &
Receipt
Management
Deposit Account 109 SD Orchestrate the different flavors of a consumer deposit
accounting facilities (including savings, term or demand)
including the handling of associated services and fees
256
Development
SD Select, maintain and operate the required combination of
Environment
SW development and operation tools, infrastructure and
environments (includes version management)
Direct Debit 171 SD Process the direct debit payments for a corporate client
Fulfillment
Direct Debit 170 SD Manage the customer mandates associated with a direct
Mandate
debit processing facility for a corporate client
Management
Disbursement 204 SD Handle the disbursement of funds to newly established
loans/facilities as necessary
Document
324 BD
Management &
Archive
Document
SD Record, index, classify, scan, store and retrieve any
Services
document in any media as appropriate. Includes
325
electronic and physical distribution services
207 SD Handle the dunning cycle for a loan account that is behind
Dunning
payments
39 SD Configure the product and service combinations available
E-Branch
Management
over the Web
44 SD Operate the on-line electronic/web branch capabilities E-Branch
Operations
load balance across available communications and
processing resources to optimize performance/availability
139 SD To support the specification, pricing and issuance of
ECM/DCM
ECM/DCM products for customer financing services
226 SD Develop, maintain and apply models that combine the
Economic
Capital
overall risk over different risk types to determine the
consolidated risk position for the bank
304 SD Administer the systems and information access profile and
Employee
Access Profile
authorities of an employee
301 SD Periodically develop a fact based assessment of employee
Employee
Assessment
performance, matched to agreed staff performance goals.
Combine appraisal input from managers, peers, managed
employees and external customers and evaluation agents
as appropriate
297 SD Orchestrate the assignment of individuals and groups to
Employee
Assignment
work tasks and positions, track current and projected
utilization to inform resource planning and performance
assessments
Employee
Benefits
305 SD Administer eligibility, subscription membership and access
Employee
Certification
300 SD
Employee
Payroll &
Incentives
Employee
Record
302 SD
298 SD
to employee benefits such as pensions, healthcare, holiday

entitlement & services, personal finance advice, child care,
counseling etc.
Test, confirm and certify employees for recognized and
qualitative skills, qualification and experience measures
(e.g. education and industry qualifications, general skills,
experience based inferred skills)
Administer the payment of salary, commission and
incentives (includes stock/option grants) in compliance
with the employment contract and discretionary awards
Maintain a comprehensive record of employee related
details covering status and demographic attributes along
with summary qualification, performance and appraisal
data etc. to support workforce and individual management
and administration activities
Orchestrate and administer the employment contract for
full, part time and contract workforce members
299 SD
Employee/
Contractor
Contract
278 SD Track the operational state and administer assignment,
Equipment
Administration
maintenance and movements/inventory of available office
equipment (printers, NW, Faxes, Shredders, kitchen etc..)
279
Equipment
SD Administer the regular and ad hoc maintenance and repair
Maintenance
of office equipment (typically excludes IT)
129
eTrading
SD Handle the day to day fulfillment of a consumer e-trading
Workbench
facility. This is a financial facility type product (i.e. a
persistent capability) and the fulfillment can include
initiating the execution of Financial Transactions against
the facility as well as applying service/facility fees and
charges. Also administering the integration with the
supporting customer accounting facilities which can include
more complex margin accounts (and margin call initiation)
External Agency 5
BD as necessary
Factoring
173 SD Factoring services allows for a bank to buy a customers
sell accounts receivable at discount to provide advanced

income to improve short term liquidity
Finance
Financial
Accounting
Financial
Compliance
Resolution
290 BD
250 SD Financial booking of all business activity in an accounting
structure/hierarchy
293 SD Track the resolution of detected non compliance activities
and instances
Financial
Control
292 SD Review and confirm the correct booking and financial
23
Financial
Instrument
Reference Data
Management
Financial
Instrument
Valuation
Financial
Instrument
Valuation
Models
conformance of financial activity to agreed budgets and

procedures across the business units of the enterprise
SD Maintain a central reference directory of market traded
asset/instrument details. The details are typically
captured from one or more market feeds that publish
market asset/instrument details but can include handling
necessary internal processing in response to reported
corporate events such as stock splits that impact the asset
beyond simply updating the reference details
156 SD Provide securities valuation services, including mark to
market and other pricing mechanisms

222 SD Develop and maintain a portfolio of valuation models
Financial Market 18
Analysis
SD
Financial Market 19
Research
SD
Financial
Financial
Message
Analysis
Financial
Message
Gateway
Financial
Statements
124 BA
183 SD
considering currency, interest rate, instrument quotes,

indices, commodity prices and other market, liquidity and
credit risk factors. Support the use of these models in
Analyze available sources of internal and external financial
market information to develop insights and opinions on
any aspect of market activity and pricing
Consolidate financial market information from a variety of
sources and optionally organize the consolidated
information to align to different topics or categories for
subsequent selection and analysis (see Financial Market
Analysis)
Track and analyse financial message traffic to identify
anomalies and potential fraudulent activity
184 SD Operate automated message interfaces to secure networks
291 SD
Fixed Asset 273 SD

Register
Fraud Detection 199 SD
Fraud Models
229 SD
Fraud/AML
Resolution
249 SD
such as SWIFT, TELEX, ACH and Exchange reporting

services
Consolidate and present the enterprise financial
statements: this includes the balance sheet, statement of
cash flows, statement of retained earnings and the income
statementa central register of fixed assets, tracking status
Maintain
and applying appropriate depreciation to value
Execute fraud behavior pattern scanners and threshold
based transaction triggering of possible fraudulent/AML
Develop and maintain a portfolio of fraud detection models
and scanners. Support the use of these models in
different production contexts and refine the models in
response to new and changing exposures
Review, diagnose and respond to detected production
activity that has been identified as potential fraud/AML
behavior
Gap Analysis
223 SD Maintain and track projected consolidated cash flows to
support evaluation and management of currency and

interest rate risk positions, the bank's overall dispositive
liquidity risk
245 SD Develop
Guideline
and apply a portfolio of guideline compliance tests
Compliance
to confirm adherence to agreed and regulatory imposed
procedures (note one particular area of focus is
investment management). Test on complete transaction
data or a meaningful sample as appropriate to mitigate
146
Hedge Fund
SD exposure
Administer hedge funds, allocate and rebalance the fund in
Administration
response to market activity and funds sales and
296
HR Policies &
SD Develop and enforce HR policies and the overall HR plan
for the enterprise (in coordination with subsidiaries and
Plan
divisions as necessary)
Human
295 BD
Resource
Information 6
SD Administer the information feed configuration and service
Provider
agreement with the commercial information providers
Administration
including subscription and service payment authorization
16
Information
SD activities
Operate the interface for importing data feeds from
Provider
commercial information providers and internal broadcast
Operation
pages
310 SD Administer the consolidated portfolio of intellectual
Intellectual
Property
property, ensuring entitlement and associated patent or
Portfolio
copyright mechanisms are adopted and enforced.
Leverage IP through licensing as appropriate
Interactive Help 59 SD Provide Employee or Customer interactive context
sensitive guidance
8
Interbank
SD Manage the bank's relationship with other banks, covering
Relationship
any specific agreements that may be in place and
Management
overseeing operational issues
Internal Audit 267 SD Maintain and portfolio of internal audit checks. Select and
execute a meaningful sample of checks and identify and
resolve non-compliance
264 SD Operate the internal network, including the administration
Internal
Network
of access rights to productivity packages and production
Operation
Investment
125 BD
Management
Investment 127 SD Assess and report on investment portfolio make-up,
Portfolio
valuation and performance
Investment 128 SD Orchestrate the investment/ rebalancing of an investment
Portfolio
portfolio to optimize gains remaining within the terms of
Management
the portfolio 'charter' or agreement
Investment 126 SD Agree the customer portfolio principles, guidelines and
Portfolio
profile. Ensure disclosure and related obligations are
Planning
made
Investor
Relations
317 SD Maintain investor relations, publish annual reports, interim
statement and host investor meetings as necessary and

appropriate
IT Architecture 254 SD Develop, maintain and enforce IT policies, IT architectures
Standards &
and standards as appropriate. Also to define the IT usage
Guidelines
guidelines and policies governing systems use across the
enterprise
IT Management 252 BD
IT Policies &
Plan
Knowledge &
Intellectual
Property
Management
Knowledge
Exchange
253 SD Define, communicate and direct the execution of the IT
plan in support of the broader business strategy, plan and

308 BD
311 SD Consolidate, classify and provide structured access to
consolidated market intelligence, product and procedural

knowledge gained from the workforce in the execution of
business to inform business activity and support continual
improvement
74
Lead/Opportunit
Capture, classify and track a sales lead with an established
y Management
client for addition products or services
107
Leasing
SD Fulfillment of leasing products
Leasing Item 206 SD Track the status of the assets underlying leasing
Administration
agreements (for recovery)
Legal Assurance 266 SD Provide specialist legal advice and resolve legal cases as
they occur
Letter of Credit 159 SD Orchestrate the pricing and issuance of Letters of Credit
(typically associated with trade finance activity)
167 SD Oversee corporate limits and exposures for the combined
Limit &
Exposure
business activity
Liquidity Risk 225 SD Develop and maintain models for dispositive and structural
Models
liquidity risk management, including liquidity gap analysis,
Liquidity at Risk (LaR) and Liquidity Value at Risk (LVaR).
106 SD Fulfillment of a range of loan products (including consumer
Loan
and corporate loans)
Location Data 26 SD Maintain details of the use and state of locations of
Management
interest (e.g. shops)
M&A Advisory 176 SD A fee or commission based project providing execution,
Services
pricing and deal coordination and placement for M&A, IPO,
LBO type transactions
Management 309 SD Develop, maintain and promulgate the management
Manual
manual of required procedures and guidelines. Provide
support in its reference and interpretation as appropriate
Market Analysis 242 SD Analyze internal and external market information sources
as necessary to develop specific market insights
Market Data
15 BD
Market Data 21
Dissemination
Administration
SD Administer the internal information distribution 'switch'

with external and external market information feeds and
associated employee access rights. Note this can include
'brokering' information access on a first come first serve
basis for limited active user number feed services
Market Data 22 SD Operate the day to day information distribution facility in
compliance with administered access rights and the
Dissemination
demand and availability of subscribed information feed
Operation
services. Note content is provided by the Market Feed
Operation service domain for external feeds. Internal
information can also be published over the channel from
content sources
17 SD various
Market
Maintain/scrub/qualify/archive
market information to
Information
provide structured/enhanced information
Management
views/history/logs
137
Market Making
SD Orchestrate the market making of a security (matching
buy to sell orders typically through coordination with a
stock exchange)
Market
144 BD
Operations
241 SD Capture market research from multiple sources, classify
Market
Research
and store information for retrieval
Market Risk 221 SD Develop and maintain a portfolio of market risk models
Models
including currency, interest rate, instrument quotes,
indices, commodity prices and other market and macroeconomic risk factors. Support the use of these models in
Marketing
60 BD
Merchant
Relations
Models
115 SD Administer the day to day interactions with merchants, in
particular for coordination of case resolution

220 BD
Mutual Fund 145 SD Administer mutual funds, allocate and rebalance the fund
Administration
in response to market activity and funds sales and
Non IT & HR
265 BD
Enterprise
Services
Offer
Management
76
SD Orchestrate the processing of an offer for a new customer

or an existing customer. The offer process it defined
primarily my the nature of the product or service being
considered, but can include actions such as document
checks, collateral allocation, credit assessments,
underwriting decisions, regulatory and procedural checks,
eligibility checks, the use of internal and external specialist
services (such as evaluations and legal advice).
205 SD
Open Item
Management
Operational Risk 232 SD
Models
Operational
201 BD
Services
Operations & ###BA
Execution
Order Allocation 149 SD
Handle the resolution of open items against a product or

facility (such as overdue payments)
Develop and refine operational risk models to detect
possible exposures to operational failures
Apply appropriate rules to allocated a completed order

across counterparties
143
Order Execution
SD Orchestrate the completion of market orders from the
trading perspective
142
Order
SD Orchestrate the completion of market orders from the
Management
customer perspective
Organizational 283 SD Develop, maintain and implement the enterprise
Model
organization chart. Assign roles and responsibilities and
Party
2
BD
52
Party
Authentication
3
Party Data
Management
SD A cross channel capability that provides contact verification

for a customer accessing the bank
SD Maintain a comprehensive set of customer reference
details, including demographics, administrative, KYC
related properties, status and activity summaries
Party Profile 4
SD Maintain a small amount of current customer status data
to identify and influence any real-time operational
interaction for sales, servicing and/or fulfillment (e.g. high
value, eligible for campaign, account suspended, open
Payment Order 102 SD Case)
Payment order provides a structured service to oversee
one or more payment transactions for a customer, taking
into account customer specific rules and constraints
Payments
181 BD
Payments
Execution
Platform
Operations
182 SD Orchestrate the execution of payment transactions, with,
and between bank using any appropriate payment

mechanism (A/C, wire, ACH)
261 SD Operate the full suite of production
platforms/infrastructure. Includes scheduled operations
and back-up/recovery capacity assurance
Position Keeping 193 SD Administer the transaction records general product/service

day to day financial tracking. The tracking will typically
involve some form of double entry capture for integrity
assurance and will be used for all aspects of fulfillment e.g. transaction management, position derivation and
financial booking. The transaction accounting record will
typically be associated with one or more financial facilities
for a customer, but can also support other accounting
needs such as business unit accounting (P&L) and
mechanisms such as Vostro/Nostro account processing
Position
Management
198 SD Maintain on-line and near-time cross account complex
Private
Placement
179 SD
Procurement
271 SD
Product &
Service Policies
SD
321
Product Broker 13 SD
Agreement
Product
Combination
29
SD
Product
Deployment
30
SD
Product Design 28
SD
Product Expert 82
Sales Support
SD
50
Product
Inventory
Distribution
49
Product
Inventory Item
Management
Product
27
Management
SD
SD
BD
positions. Includes consolidated currency, instrument,

sector and counterparty views as appropriate
Project coordination and execution/ placement of a private
offering of corporate equity or debt (avoids regulatory
constraints of Public Placement)
Coordinate the selection pricing and execution of purchase
agreements and ensure compliance with purchasing
Develop and communicate product and service policies and
adapt in response to changing needs and to practical
experience
Maintain product broker contractual and service level
agreements and track and confirm compliance and volume
goals
Develop, price and track utilization and impact of
synergistic product combinations. Administer adjustments
to product pricing and profitability views to accommodate
the impact of bundling
Plan and administer the deployment activities for new and
enhanced products, includes training, inventory and
solution deployment and coordination with operations,
servicing, marketing and sales activities
Develop/refine product designs and supporting
specification details
Administer the availability and allocation of product
specialists to support sales activity (for both internal and
external customer acquisition activity)
Administer the ordering and distribution of product
inventory across the branch network or direct to
customers (e.g. mail)
Maintain the available central product materials inventory
in coordination with distribution activities and new
product/materials ordering, receipt and warehousing
Product
Matching
81
Product Portfolio 236
Product Pricing 33
Facility
Product Quality 32
Assurance
Product Service 12
Agency
Product Training 31
Production
Release
258
Production Risk 231

Models
Program Trading 140
SD Typically an interactive capability used to match available

product and product combinations to a customer type and
situation. The mapping logic can be responsive to mode
dynamic factors such as prevailing business conditions
SD Maintain and assess coverage and relative
performance/profitability of the full range of offered
products and product combinations/ bundles. Direct
product development/ refinement to re-balance the
SD portfolio
Maintain a current price list (with ranges and optional
terms) by product/customer type for exceptional pricing
conditions that override standard pricing as would be
derived from the standard product specification
SD Maintain and execute a portfolio of product quality
assurance tests and if appropriate certifications. These
tests can be applied to any specific aspects of product
sales, servicing and fulfillment as might be appropriate
SD Maintain contractual and service agreements with
transaction related service providers (e.g. legal/tax
SD Develop and provide product specific training across the
workforce. Include all media and training mechanisms
(on-line, self taught, classroom etc.)
SD Maintain and apply a comprehensive portfolio of functional
and non-functional test evaluation criteria and test utilities
for pre-release and in-flight solution quality assurance of
production IT systems
SD Develop and refine production risk models to detect
possible exposures to procedural failures
SD Automated trading of selected structured positions
Project Finance 166 SD Provide project financing facilities and associated services
Services
Promotional 65 SD Develop and execute promotional events covering brand
Events
development and advertizing. This can include
participation in sporting/ entertainment events or more
general promotional activity
275 SD Manage and evaluate the fit to needs and effective
Property
Portfolio
utilization of the site/property portfolio for owned and
leased properties. Optimize the allocation of business
functions/divisions to the building and track and project
capacityand
requirements
67 SD Design
Prospect
refine prospect campaign specifications based
Campaign
on their impact
Design
72 SD Execute a prospect campaign (version) and track and
Prospect
Campaign
respond to impact
Execution
Prospect
Campaign
Management
Prospect
Management
SD Assess the coverage and impact of prospect campaigns

and redirect campaign development and execution activity
accordingly
73 SD Capture, classify and track prospects to the point of
initiating an offer for a suitably qualified prospect.
Prospects can be sourced in a number of ways including
the acquisition of prospect lists from 3rd parties, general
market research and solicited by brand and advertizing
activity. Prospect details are scrubbed and
matched/checked against known customers to eliminate
duplicates. Prospects can be tracked individually, by
grouping criteria and by 'list'. Prospect Management
handles the verification of the prospect, initiating the offer
processand
for execution/
suitably qualified
prospects
Public Offering 178 SD management
Project coordination
placement
of a public
offering of corporate equity or debt
Quantitative 20 SD Develop and maintain a portfolio of quantitative analysis
(quant) models that can be applied in different contexts
Analysis
across the business.
134
Quote
SD Provide buy sell quotes for traded instruments
Management
Recruitment 307 SD Administer candidate identification, selection, evaluation
and on-boarding of new employees in coordination with
internal management and external recruitment and
advisory agencies as necessary (e.g. for background
Reference
1
BA checks)
Data
Reference/Direc 25 SD Maintain and provide structured access for standard
tory
'global' reference data associated with market activity such
Management
as currency, country and segment identifiers. These
values will typically be externally sourced as a market feed
Regulations &
244 BD
Compliance
Regulatory & 316 SD Maintain effective relations with regulators, accounting and
Legal Authority
government agencies. Oversee interactions and reporting
as necessary
246 SD Interpret regulatory requirements and define a portfolio of
Regulatory
Compliance
regulatiory compliance tests across all appropriate
248 SD Administer and orchestrate the required regulatory
Regulatory
Reporting
reporting schedule of regulatory reports
118 SD Orchestrate national and international payment and
Remittance
Services
remittance services. (retain repeat transaction details
Reward Points 194 SD Administer the booking and remittance of rewards points
(basically a non-interest account with additional life-time
Account
constrains on point validity)
Rewards Points 209 SD Handle the allocation and redemption of rewards points for
Administration
customer transaction activity
66
Risk &
Compliance
Sales
###BA
71
BD
Sales &
34 BA
Services
Sales Planning 77 SD Plan, and assess sales activity and re-direct resources and
priorities as necessary
84
Sales Product
SD A representation of a product as sold to a customer,
covering the fulfillment requirements (as opposed to the
legal terms handled by Sales Product Agreement)
Sales Product 89 SD Maintain a structured legal agreement defining the
Agreement
contractual terms and conditions an in-force product.
Securities Fails 152 SD Capture, diagnose, resolve and report on securities related
Processing
issues and transaction failures
269 SD Maintain and apply a portfolio of security assurance
Security
checks, target selective assurance tests to ensure security
Assurance
countermeasures are in place and appropriate
268 SD Provide specialist security advice and guidance for line
Security
management and projects as needed to ensure security
Services
arrangements across the organization
Segment Plan 235 SD Define market segments and develop and assess
performance against the segment plan's performance
Servicing
95 BD
56
Servicing
Activity Analysis
Servicing Event
History
Servicing Issue
Servicing
Position (to be
renamed to
Point of Service
in later release)
Settlement
Obligation
Management
SD Analyze consumer servicing position activity, including

teller, case/contact center traffic and potentially VoIP
activity in more advanced situations. Analysis includes
captured call/channel/device type, activity, onward routing
and resolution decisions for operational and procedural
insights and facility/process and training improvement
Cause
Analysis)
55 SD (Root
Capture,
classify
and store servicing activity and events to
support root cause analysis
96 SD Capture, track, resolve and report on customer servicing
issues - note this excludes contacts that are resolved and
cases that are raised. Issues are actions requiring some
kind of follow-up by the contact service representative
54 SD (CSR)
Administer all media connections (channel and
application), inventory holdings (e.g. cash) provide
support utilities and track activity at a servicing position time spent, log activity, capture servicing events including
commission and training related activities.
150 SD Orchestrate the clearing and settlement of market
transactions
277 SD Oversee the configuration and assignment of committed

Site
Administration
space and facilities to business units to optimize facility
leverage and meet business space requirements. Manage
the assignment of access rights and security tags etc. to
staff as necessary for access control
Site Operations 276 SD Operate the day to day access and maintenance of work
locations, including site access and environment security,
assignable space and equipment allocation, facility/utility
assurance and cleaning services coordination
83 SD Provide specialist support advice to customers for products
Specialist
Resources
and services on offer
219 SD Orchestrate stock lending and repurchase agreement
Stock
Lending/Repos
(repo) transactions
Sub Custodian 11 SD Maintain sub custodian agreement terms and track and
Agreement
report on sub custodian activity
135 SD Confirm that all involved counterparties are suitable for a
Suitability
Checking
proposed market trade
270 SD Select and maintain as suitable collection of suppliers
Supplier
Management
covering the range of requirements. Track performance
and retain and deselect suppliers to maintain a
of suppliers
7
Syndicate
SD competitive
Manage the range
membership
and administration of syndicates
Management
in compliance with the agreed charter and operating
Syndicated Loan 168 SD Handle the processing of syndicated loans
System
Deployment
System
Development
259 SD Plan and execute the production roll-out of new and
257 SD
255 SD
Systems
Administration
263 SD
Systems
Assurance
Systems Help 262 SD
Desk
Systems
Operations
260 SD
294 SD
Tax
Administration
enhanced systems solutions, including pre-planning,

training, acceptance testing and production cutover and
adoptionand
support
Manage
execute the multi-threaded development of
application solutions spanning bespoke development and
commercial package integration
Administer the licensing, maintenance commitments and
assignment and usage status of IT assets
Orchestrate scheduled maintenance, installation/upgrades
and repairs/fixes or the IT infrastructure and production
Operate the online/interactive production help desk and
first level support activity. Capture, diagnose and resolve
production systems issues and failures. Escalate issues to
systems assurance as necessary
Operate the full suite of production applications. Includes
scheduled operations and application data backup/recovery procedures
Determine and optimize (though booking and allocation
opportunities) the tax position of the enterprise and its
subsidiaries
Token Inventory 202 SD Administer the issuance of tokens such as cards, fobs etc.
to customers. Includes tracking device operating system
version tracking and refresh
Token Tracking 203 SD Track and report on the status of tokens such as cards,
fobs, etc issued to customers, including token cancellation
148 SD Match buyers to sellers in market trades
Trade
Confirmation
Matching
Trade Finance
158 BD
Trade Finance 161 SD A collection of services associated with the support of
Services
international trade finance (including the coordination of
correspondent banks, shipping, customs, lading,
warehouse activity alongside financial management - LCs,
141
Trade
SD Guarantees
Trade in the etc.
wholesale markets at the optimum price for
Management
both principle and advisory trading
153 SD Operate a trade reporting facility as required by market
Trade/Price
Reporting
regulation. Capture and transmit trades to schedule
131
Trading Book
SD Define and track trading book activity against the
Oversight
established trading rules/entitlements and limits
Trading Model 132 SD Manage the development and deployment of trading
Management
models to support automatic executions
Transaction 53 SD A general capability that determines the level of access
Authorization
authorization provided to a customer during an active
contact. The level of access is determined by context,
credentials and provided information (including current
authentication
level)
Transaction 200 SD Orchestrate
a schedule
of payment transaction and
Engine
reporting activities for the fulfillment of certain long term
instruments or structured facilities
303 SD Administer the authorization, booking, payment,
Travel &
Expenses
recompense and accounting for travel and expenses
incurred in the execution of employment activity
214 SD Orchestrate the consolidation and presentation of
Treasury
Administration
summary transaction details in order to assemble a timely
and accurate view of the overall treasury position of the
Bank at any one time
213 SD Track the consolidated treasury positions for the Bank
Treasury
Management
(includes liquidity and capital adequacy) and initiate
interbank and market trades and hedging as needed to
remain within desired boundaries
Trust Services 117 SD Provide the range of fee based trust services, typically
offered to high net-worth customers
Underwriting 78 SD Manage the underwriting decision process and different
levels of authorization required for proposed loans
147 SD Administer unit trusts, allocate and rebalance the trust in
Unit Trust
Administration
response to market activity and funds sales and
280 SD Administer the sourcing, service agreements and delivery

Utilities
Administration
of site utilities (heat, cooling, water, power etc)
Wholesale
130 BD
Trading
306 SD Develop and execute a training syllabus covering all
Workforce
Training
general and specific business skills/knowledge
requirements and leveraging different training
mechanisms and channels as appropriate (classroom, online/context based, self taught, desk-side support etc.)
1-Control Record
Cash Account
Reconciliation
OPERATIONS
Cash Account Recovery
FULFILLMENT
Customer Billing
FULFILLMENT
Voice Channel
CONFIGURATION
Voice Channel
OPERATION
Advertising Campaign
PLAN
Archive OPERATION
Enterprise Financial
Position PLANNING
Securitization
MANAGEMENT
ATM Network
CONFIGURATION
ATM Network
OPERATION
Bearer Document
EXECUTION
Bank Guarantee
EXECUTION
Position Data
Aggregation
Position ANALYSIS
Customer Billing
OPERATIONS
Cash High Security
Distribution
FULFILLMENT
Branch Network Cash
INVENTORY
Branch Location
MANAGEMENT
Branch Location
ADMINISTRATION
Branch Network
MANAGEMENT
Branch Network
ANALYSIS
Brand MANAGEMENT
Brokered Product
MANAGEMENT
Building MAINTENANCE
Enterprise DESIGN
Business Development
PLAN
Business Development
Policies PLAN
Business Operation
Risk Model DESIGN
Business Unit
Transaction TRACKING
Business Unit Budget
PLAN
Business Unit Financial
ANALYSIS
Business Unit
ADMINISTRATION
Business Unit PLAN
Business Unit
MANAGEMENT
Call Center
MANAGEMENT
Call Center
ADMINISTRATION
Credit/Charge Card
Authorization
EXECUTION
Credit/Charge Card
Billing EXECUTION
Credit/Charge Card
Financial Capture
EXECUTION
Card Case Resolution
FULFILLMENT
Credit/Charge Card
FULFILLMENT
Case MANAGEMENT
Case Root Cause
ANALYSIS
Cash Management
FULFILLMENT
Enterprise Cash
INVENTORY
Channel ANALYSIS
Lock Box OPERATION

Check Handling
OPERATION
Collateral Item
ADMINISTRATION
Collateral Allocation
MANAGEMENT
Collateral Item
Liquidation EXECUTION
Employee Commission
AGREEMENT
Commission
Transaction
EXECUTION
Enterprise Billing &
Payments
Competitor ANALYSIS
Compliance Check
ADMINISTRATION
Customer Transaction
TRACKING
Managed Investment
Portfolio FULFILLMENT
Customer Tax
Obligation
Customer Contact
EXECUTION
Customer Contact
Routing OPERATION
Enterprise Continuity
Assurance
Supplier AGREEMENT
Contribution ANALYSIS
Contribution Model
DESIGN
Alliance Partner
Relationship
Enterprise
Communication
MANAGEMENT
Corporate Current
Account FULFILLMENT
Entitlements
Processing
FULFILLMENT
Corporate Finance
FULFILLMENT
Enterprise Policies
PLAN
Corporate Partner
Relationship
MANAGEMENT
Enterprise PLAN
Corporate Tax Advisory

FULFILLMENT
Correspondence
OPERATION
Correspondent Bank
REGISTRATION
Correspondent
Payment Service
Correspondent Bank
MANAGEMENT
Counterparty
REGISTRATION
Counterparty Credit
Risk QUALIFICATION
Credit Line
FULFILLMENT
Credit Position
QUALIFICATION
Credit Risk Model
DESIGN
Trade Credit
ASSURANCE
Credit/Margin PLAN
Currency Exchange
EXECUTION
Current Account
FULFILLMENT
Custody Services
FULFILLMENT
Customer
Product/Service/Chann
el ALLOCATION
Customer AGREEMENT
Customer Behavior
Model DESIGN
Customer Behavior
ANALYSIS
Customer Campaign
DESIGN
Customer Campaign
EXECUTION
Customer Campaign
Portfolio MANAGEMENT
Case Resolution
FULFILLMENT
Customer Credit
QUALIFICATION
Customer Eligibility
QUALIFICATION
Customer Event
TRACKING
Customer Order
FULFILLMENT
Customer Segment
ANALYSIS
Customer Relationship
MANAGEMENT
Customer Market
Survey FULFILLMENT
Trading Position
OPERATION
Securities Clearing &

Settlement EXECUTION
Deposit FULFILLMENT
Development
Environment
MANAGEMENT
Direct Debit
FULFILLMENT
Direct Debit Mandate
ADMINISTRATION
Disbursement
EXECUTION
Document Handling
OPERATION
Dunning OPERATIONS
E-Branch Channel
CONFIGURATION
E-Branch Channel
OPERATION
ECM/DCM
FULFILLMENT
Economic Capital Model
ANALYSIS
Employee Access
QUALIFICATION
Employee Performance
ANALYSIS
Employee ALLOCATION
Employee Benefits
ADMINISTRATION
Employee ASSURANCE
Employee Payroll
FULFILLMENT
Employee
REGISTRATION
Employee AGREEMENT
Office Equipment
ADMINISTRATION
Office Equipment
MAINTENANCE
eTrading FULFILLMENT
Factoring EXECUTION
Financial Booking
TRACKING
Financial Procedure
Resolution
FULFILLMENT
Business Unit Financial

ASSURANCE
Financial Instrument
REGISTRATION
Market Asset Valuation

EXECUTION
Valuation Model
DESIGN
Financial Market
ANALYSIS
Financial Market
Research ANALYSIS
Financial Network
Gateway ANALYSIS
Financial Network
Gateway OPERATION
Financial Statement
ANALYSIS
Fixed Asset
INVENTORY
Fraud Analysis
OPERATION
Fraud Model (Scanner)
DESIGN
Fraud/AML Analysis
Resolution
MANAGEMENT
Interest Rate Gap Risk

TRACKING
Guideline Compliance
ASSURANCE
Hedge Fund
ADMINISTRATION
Organization PLAN
Information Feed
AGREEMENT
Information Feed
Service OPERATION
Intellectual Property
INVENTORY
Interactive Training
Service OPERATION
Bank Relationship
MANAGEMENT
Audit Compliance
ASSURANCE
Internal Network
OPERATION
Managed Investment
Portfolio ANALYSIS
Managed Investment
Portfolio FULFILLMENT
Managed Investment
Portfolio AGREEMENT
Investor ENROLLMENT
Technology Standards
PLAN
IT Systems PLAN
Intellectual Property
Exchange
FULFILLMENT
Lead/Opportunity
REGISTRATION
Leasing FULFILLMENT
Leasing items
ADMINISTRATION
Legal Compliance
Support Service
FULFILLMENT
Letter of Credit
EXECUTION
Limit & Exposure
MANAGEMENT
Liquidity Risk Model
DESIGN
Loan FULFILLMENT
Location
REGISTRATION
Mergers & Acquisitions
FULFILLMENT
Management Manual
DESIGN
General Market
Research ANALYSIS
Information Feed
ADMINISTRATION
Information Feed
OPERATION
Financial Market
TRACKING
Market Making
FULFILLMENT
General Market Data

ANALYSIS
Market Risk Model
DESIGN
Merchant (Cards)
Relationship
ADMINISTRATION
Mutual Fund
ADMINISTRATION
Customer Offer
EXECUTION
Open Item
MANAGEMENT
Operational Risk Model
DESIGN
Securities Allocation
EXECUTION
Market Order
EXECUTION
Market Order
FULFILLMENT
Organization PLAN
Party Authentication
EXECUTION
Party REGISTRATION
Party QUALIFICATION
Payment Order
FULFILLMENT
Payment EXECUTION
IT Systems Platform
OPERATION
Transaction Record
TRACKING
Financial Position
TRACKING
Private Placement
FULFILLMENT
Procurement
ADMINISTRATION
Product, Service
Policies PLAN
Broker AGREEMENT
Product/Service
Combination DESIGN
Product/Service
DEPLOYMENT
Product/Service
DESIGN
Sales Specialist
Support
ADMINISTRATION
Product/Service
Materials DEPLOYMENT
Product/Service
Materials INVENTORY
Product/Service
Customer Match
OPERATION
Product Performance
ANALYSIS
Product/Service
Discount OPERATION
Product/Service
ASSURANCE
Service Provider
AGREEMENT
Product/Service
Training Course
FULFILLMENT
IT Systems Release
Version ASSURANCE
Production Risk Model

DESIGN
Program Trade
OPERATION
Project Finance
FULFILLMENT
Promotion Campaign
MANAGEMENT
Building Portfolio PLAN
Prospect Campaign
DESIGN
Prospect Campaign
EXECUTION
Prospect Campaign
Portfolio MANAGEMENT
Prospect
REGISTRATION
Public Offering
FULFILLMENT
Quant Model DESIGN
Quotation
FULFILLMENT
Recruitment
FULFILLMENT
Global Standards
REGISTRATION
Regulatory & Legal

Authority Relationship
MANAGEMENT
Regulation Compliance
ASSURANCE
Regulatory Compliance
ADMINISTRATION
Remittance
EXECUTION
Rewards Points Record
TRACKING
Reward Points
FULFILLMENT
Marketing & Sales

PLAN
Product/Service
AGREEMENT
Sales Product
AGREEMENT
Trading Fails
MANAGEMENT
Security Compliance
ASSURANCE
Security Compliance
Support Service
FULFILLMENT
Segment PLAN
Servicing Root Cause

ANALYSIS
Servicing Position
TRACKING
Servicing Issue
MANAGEMENT
Servicing Position
OPERATION
Securities Clearing &

Settlement
FULFILLMENT
Building MANAGEMENT
Building
ADMINISTRATION
Sales Specialist
Support FULFILLMENT
Repo EXECUTION
Sub Custodian
AGREEMENT
Suitability ASSURANCE
Approved Supplier
ENROLLMENT
Syndicate
ENROLLMENT
Syndicated Loan
FULFILLMENT
IT System
DEPLOYMENT
IT Systems
BUILD/ENHANCEMENT
IT Systems
DEPLOYMENT
IT Systems
MAINTENANCE
Systems Services Help
Desk FULFILLMENT
IT Systems OPERATION
Tax Services Support

FULFILLMENT
Token INVENTORY
Token Status
QUALIFICATION
Trade Matching
OPERATION
Trade Finance
FULFILLMENT
Trade EXECUTION
Market Trade Reporting
OPERATION
Trading Position
MANAGEMENT
Tradind Model DESIGN
Transaction
Authentication
EXECUTION
Transaction Scheduling
FULFILLMENT
Employee Travel &
Expenses
ADMINISTRATION
Corporate Treasury
ANALYSIS
Corporate Treasury
MANAGEMENT
Trust Services
FULFILLMENT
Underwriting
FULFILLMENT
Unit Trust
ADMINISTRATION
Utilities
ADMINISTRATION
Employee Training
FULFILLMENT
Called
Service
Domain
Called
Service Type
Service
(I&R,I&E,R&N
Operation
)
Name
(Drafts TBC)
Calling
Service
Domain
Interaction
Input
(R&H,R&M,HO Parameters
,MA)
Identifier
Depiction
Account
initiateReconci Initialize &
Reconciliation liation
Register
Corresponden Hand-Off,
t Bank
Request &
Fulfillment
Monitor
Account
Reconciliation
Asset
Securitization
Corresponden
t Bank
Fulfillment
Hand-Off
Treasury
Management Hand-Off
MT940/950
SWIFT
Message
content
Received
correspondent
explantion
details,
Reconciliation MT999
TaskID
content
SubPortfolioID
s
authorisePortf
Asset
olioSecuritizat Invoke &
Securitization ion
Execute
Treasury
Management
Hand-Off
SubPortfolioID
s
Bank
Guarantee
queryBankGu Report &

arantee
Notify
Offer
Management
Request &
Hold
Bank
Guarantee
Bank
Guarantee
initiateBankG Initialize &

uarantee
Register
RegisterClaim Initialize &
Offer
Management
Contact
Dialogue
updateReconc
iliation
checkPortfolio
Securitization
Invoke &
Execute
Invoke &
Execute
Register
Bank Portfolio queryPortfolio Report &

Analysis
Details
Notify
Billing
Services
createBill
Initialize &
Register
Initialize &
Register
Hand-Off
Request &
Monitor,
Hand-Off
NostroAccoun
tID,
VostroAccount
ID
BankGuarante
eQueryParam
eters
OfferID
PartyID,
ContractID
OfferDetails,
CustomerDeta
ils
ClaimDetails
Asset
Request &
Securitization Monitor
PartyID
PartyDetails,
ContractRefer
enceDetails,
BillingDetails,
Amount
Hand-Off,
M&A Advisory Request &
Services
Hold
PartyID
PartyDetails,
ContractRefer
enceDetails,
BillingDetails,
Amount
Corporate Tax Hand-Off,

Advisory
Request &
Services
Hold
Billing
Services
createBill
Branch
Currency
Distribution
Deliver/collect Invoke &

cash/currency Execute
Cash/Currenc
y Inventory
Hand-Off
Branch,
PositionID
DeliveredCash
Amount,
Currency
Branch
Currency
Distribution
reportOnDeliv
er/collect
Report &
cash/currency Notify
Branch
Location
Operations
Branch,
PositionID
DeliveredCash
Amount,
Currency
Request &
Monitor
Branch
Location
Operations
initiateLocatio
nOperationalR Initialize &
equest
Register
Customer
Campaign
Execution
BranchLocatio
nID,
CustomerCam
paignID,
Request &
PartyID,
SpecialistCust
Hold, Request SpecialistTask omerMeetingL
& Monitor
ID
ogistics
Branch
Location
Operations
initiateEODSe
rvicingPosition
BalanceGathe Invoke &
ring
Execute
Branch
Portfolio
Notification
ServicingID
Branch
Location
Operations
reportEODSer
vicingPosition Report &
Balance
Notify
Servicing
Position
Request &
Monitor
Branch,
PositionID
PositionBalanc
e
Branch
Location
Operations

Branch
Currency
Distribution
Request &
Monitor
Branch,
PositionID
DeliveredCash
Amount,
Currency
Branch
Location
Operations
reportOnDeliv
er/collect
Report &
cash/currency Notify
Servicing
Position
Request &
Monitor
Branch,
PositionID
DeliveredCash
Amount,
Currency
Brokered
Product
notifyBrokere
dProductLead/ Report &
Opportunity
Notify
Lead/Opportu
nity
Request &
Management Monitor
CreateBroke
redProductA
greement
CreateBroke
redProductA
greement
Initialize &
Register
Offer
Reqest &
Management Monitor
OfferID
ProductDetai
ls
Initialize &
Register
Offer
Reqest &
Management Monitor
OfferID
ProductDetai
ls
Business Unit readBusiness Report &

Accounting
UnitJournal
Notify
Businss Unit
Fiancial
Analysis
Request &
Monitor
BusinessUnitJ
BusinessUnitI ournalReportD
D
etails

Accounting
UnitJournal
Notify
Businss Unit
Fiancial
Analysis
Request &
Monitor
BusinessUnitJ
D
etails

Accounting
UnitJournal
Notify
Financial
Statements
Request &
Monitor
BusinessUnitY
BusinessUnitI earEndJournal
D
ReportDetails

Accounting
UnitJournal
Notify
Business Unit Request &

Budget
Monitor
BusinessUnitJ
D
etails
updateBusine
Business Unit ssUnitAccount Invoke &
Accounting
ing
Execute
Financial
Accounting
Brokered
Product
Brokered
Product
Hand-Off,
Request &
Hold
Lead/Opportu Lead/Opportu
nityID
nityDetails
ProductLedger PostingSumm
ID
ary
executeBusine
Business Unit ssUnitAccount Initialize &
Accounting
ingTransaction Register
Position
Keeping

Budget
UnitBudget
Notify

Management Monitor
Business Unit updateBusine Invoke &

Budget
ssUnitBudget Execute
Business Unit
Management Hand-Off

Budget
UnitBudget
Notify

Management Monitor
BusinessUnitB
udgetReportD
etails

Budget
UnitBudget
Notify
Tax
Request &
Administration Monitor
BusinessUnitB
udgetReportD
etails
Business Unit updateBusine Invoke &

Budget
Tax
Administration Hand-Off
BusinessUnitB
BusinessUnitI udgetUpdateD
D
etails

Management Monitor
BusinessUnitFi
nancialAnalysi
BusinessUnitI sRequestDetai
D
ls

Management Monitor
BusinessUnitFi
nancialAnalysi
D
ls
updateBusine
Business Unit ssUnitFinancia
Financial
lOperatingPla Invoke &
Operations
n
Execute

Management Monitor
BusinessUnitFi
ancialOperatin
gPlanComplia
FinancialComp nceRequireme
lianceTaskID nt
Business Unit initiateBusines Initialize &

Management sUnitReview Register
Financial
Control
Request &
Monitor
BusinessUnitA
BusinessUnitI nalysisReques
D
tDetails
Business Unit readBusiness

Financial
UnitFinancialA Report &
Analysis
nalysis
Notify
Business Unit readBusiness

Financial
UnitFinancialA Report &
Analysis
nalysis
Notify
Hand-Off
BusinessUnitB
udgetReportD
etails
BusinessUnitB
BusinessUnitI udgetUpdateD
D
etails
Business Unit updateBusine Initialize &

Management ssUnitBudget Register
Financial
Control
Request &
Monitor
BusinessUnitB
udgetUpdateR
BusinessUnitI equirementDE
D
tails
Business Unit initiateBusines Initialize &

Management sUnitReview Register
Financial
Control
Request &
Monitor
BusinessUnitA
BusinessUnitI nalysisReques
D
tDetails
updateBusine
Business Unit ssUnitOperati Invoke &
Management ngPlan
Execute
Financial
Compliance
Resolution
Request &
Monitor
BusinessUnitO
peratingPlanC
FinancialComp omplianceReq
lianceTaskID uirement
Call Center
Operations
Card
Authorization
Card Billing &
Payments
requestServici Invoke &

ngResources Execute
authoriseCard Invoke &

Transaction
Execute
initiateCardBill Initialize &
ing
Register
notifyChequeP
Card Billing & aymentReceip Report &
Payments
t
Notify
Prospect
Campaign
Management
Request &
Hold
Card Facility
Request &
Hold
Request &
Monitor
Cheque
Processing
Make
Announcemen
t
Card Facility
ServicingReso
ProspectCamp urceRequirem
aignID
ents
CardID
TransactionDe
tails,
ContactData,
ChannelData
CardID
BillingDetails
Card Facility
Request &
Hold
CardID,
CardTransacti
onID,
CardAuthoriza TransactionDe
tionID
tails
Card Case
initiateCardCa Initialize &

se
Register
Contact
Dialogue
Hand-Off,
Request &
Hold
CardID
CardCaseDeta
ils
Card Case

se
Register
Contact
Dialogue
Hand-Off,
Request &
Hold
CardID
CardCaseDeta
ils
Card Case
Report &
readCardCase Notify
Case
Resolution
Analysis
Request &
Hold
CardID,
CardCaseID
notifyCardPay
ment
initiateCardPa
yment
Make
Card Billing & Announcemen PaymentOrder
Payments
t
ID
Contact
Request &
ChannelData,
Dialogue
Hold
CardID
ContactData
executeCardP Invoke &

Card Capture ayment
Execute
Card Facility
Card Facility
Report &
Notify
Invoke &
Execute
Card Facility
initiateNewCa Initialize &

rdFacility
Register
Offer
Management
Request &
Hold
PartyID,
PartyAgreeme
ntID,
PartyDetails,
SalesProductA ProductAgree
greementID mentDetails
Card Facility
readCardFacili Report &

tyStatement Notify
Contact
Dialogue
Request &
Hold
CardID
Card Facility

tyStatement Notify
Contact
Dialogue
Request &
Hold
CardID
Case
Management
createCase
Case
Resolution
Analysis
Cash
Management
& Account
Services
Invoke &
Execute
PartyID,
Issuetype,
AccountID
Contact
Dialogue
Request &
Hold
readCaseReso Report &

lutionAnalysis Notify
Case
Management
Request &
Monitor
RequestedAna
lysisDetails
updateCounte Invoke &

rpartyAccount Execute
Payment
Execution
Hand-Off,
Request &
Monitor
CounterpartyI PaymentDetail
D
s
Calculate
inventory and
determine
Cash/Currenc cash float
Invoke &
y Inventory
excess/needs Execute
Branch
Location
Operations
Hand-Off
Branch,
PositionID
Channel
Activity
Analysis
readCustomer
ChannelActivit Report &
y
Notify
Contact
Dialogue
Request &
Hold
PartyID,
ChannelID
Cheque
Processing
provideChequ
eConfirmation Invoke &
Details
Execute
Cash
Management
& Account
Services
Request &
Monitor
PartyID
IssuedCheque
Details
Cheque
Processing
provideReject
edChequeDet Invoke &
ails
Execute
Cash
Management
& Account
Services
Request &
Monitor
PartyID
RejectedCheq
ueDetails
Cheque
Processing
initiateCheque Initialize &

Processing
Register
Cheque Lock
Box
Hand-Off,
Request &
Monitor
ChequeBatchI
D
ChequeDetails
Cheque
Processing
Clearing &
Settlement
Collateral
Management
Collateral
Management
notifyCorresp
ondentTransac Report &
tion
Notify
executeTransa Initialize &
ction
Register
readCollateral Report &
Position
Notify
Position
Notify
Corresponden
t Bank
Fulfillment
Trade
Management
Offer
Management
Offer
Management
Make
Announcemen
t
Commission
Agreement
readCommissi Report &

onAgreement Notify
Brokered
Product
Request &
Hold
BrokerAgreem
entID
Commission
Transaction
initiateCommi
ssionTransacti Initialize &
on
Register
Brokered
Product
Hand-Off,
Request &
Monitor
Lead/Opportu
nityDetails,
Lead/Opportu BrokeredProd
nityID
uctDetails
Commission
Transaction

onTransaction Notify
Brokered
Product
Request &
Hold
BrokerID,
CommissionA
greementID
Hand-Off
Request &
Hold
Request &
Hold
PositionBalanc
e
TransactionDe
TransactionID tails
PartyID
PartyID
Competitor
Analysis
Compliance
Checks
readCompetit
orAnalysis
checkComplia
nceRules
Report &
Notify
Maintain &
Analyze
Compliance
Checks
Compliance
Checks
Compliance
Checks
Invoke &
updateRuleset Execute
Invoke &
checkParty
Execute
executeCompl Initialize &
ianceChecks Register
Consolidated UpdatedCust Initialize &

Customer
omerHistory Execute
Activity
Customer
Campaign
Management
Servicing
Position
Request &
Hold
Request &
Hold
TellerId
Regulatory
Compliance
Payment
Order
Payment
Order
Bank
Guarantee
Request &
Hold
Hand-Off
Hand-Off
PartyID
PaymentOrder TransactionDe
IDs
tails
PartyID,
PartyDetails
ServicingID
Hand-Off
RuleSetID
Contact
Dialogue
initiateContact Initialize &

Dialogue
Register
Servicing
Position
Request &
Hold
Contact
Dialogue
Contact
Dialogue
Contact
Dialogue
initiateAutom
atedContactDi Initialize &
alogue
Register
Dialogue
Register
Dialogue
Register
Servicing
Position
Servicing
Position
Servicing
Position
Request &
Hold
Request &
Hold
Request &
Hold
Contact
Dialogue
Contact
Dialogue
Contact
Dialogue
Contact
Dialogue
initiateOutbou
ndContactSes Initialize
sion
Register
initiateContact Initialize
Dialogue
Register
initiateContact Initialize
Dialogue
Register
captureCusto Initialize
merNeeds
Register
Servicing
Position
Servicing
Position
Servicing
Position
Servicing
Position
Request
Hold
Request
Hold
Request
Hold
Request
Hold
Contact
Dialogue
updateRemitt Invoke &

anceAmount Execute
Servicing
Position
Request &
Hold
RequestId
Contact
Dialogue
Contact
Dialogue
executeCompl Invoke &

ianceRules
Execute
notifyTransacti Report &
onDetails
Notify
Servicing
Position
Servicing
Position
Request &
Hold
Request &
Hold
RequestId
Contact
Dialogue
Contact
Dialogue
Contact
Dialogue
closeContactD Invoke &

ialogue
Execute
Invoke &
handleContact Execute
identifyCusto Invoke &
mer
Execute
Servicing
Position
Contact
Routing
Contact
Routing
Hand-Off
RequestId
&
&
&
&
Product,
Amount
&
&
&
&
Hand-Off
Hand-Off
ServicingID
ServicingID
ServicingID
ChannelData,
ContactData
ChannelData,
ContactData
ChannelData,
ContactData
ChannelData,
ContactData
ServicingID,
SessionTypeI SessionDescri
D
ption
ChannelData,
ServicingID
ContactData
ChannelData,
ServicingID
ContactData
TellerId
RequestId
URL, cookie,
client IP
URL, cookie,
client IP
ComplianceRu
les
Fees,
CurrencyValue
s
Contact
Dialogue
Invoke &
handleContact Execute
Servicing
Position
Request &
Hold
PartyID,
positionID
Contact
Dialogue
logCustomerD Invoke &

etails
Execute
Sevicing
Position
Request &
Hold
PartyID,
Issuetype,
PositionID
Contact
Dialogue
closeDialog
Report &
Notify
Sevicing
Position
Request &
Hold
PartyID,
action code,
positionID
Contact
Routing
handOverCont Invoke &

act
Execute
PBX
Operations
Hand-Off,
Request &
Monitor
ChannelID,
ContactID
Contact
Routing
Contact
Routing
Contact
Routing
Contact
Routing
Contact
Routing
Contact
Routing
Contact
Routing
passThroughS Invoke &

elfService
Execute
initiateOutbou Invoke &
ndContact
Execute
routeContactT Invoke &
oResource
Execute
informContact Invoke &
Finished
Execute
assigneResour Invoke &
ce
Execute
processInbou Invoke &
ndContact
Execute
Invoke &
closeSession Execute
ATM Network
Operations
Contact
Dialogue
E-Branch
Operations
Contact
Dialogue
Voice Services
Operations
Contact
Dialogue
Sevicing
Position
Hand-Off,
Request &
Monitor
Request &
Hold
Hand-Off
ServicingData
ChannelID,
PartyPassThro
ContactID
ughData
ServiceResour
ceID
ContactDetails
URL, cookie,
client IP
Hand-Off
Hand-Off
Hand-Off
Hand-Off
URL, cookie,
client IP
PartyID,
positionID
PartyID,
positionID
YearEndAudite
dFinancialStat
ements,
ExecutiveCom
mentary
Corporate
Communicatio executeAnnua Invoke &
ns
lReport
Execute
Corporate
Strategy
Request &
Monitor
Corporate
Finance
Services
initiateCorpor
ateFinancePro Initialize &
ject
Register
Customer
Relationship
Management
Hand-Off,
Request &
Monitor
PartyID
ProjectDetails
Corporate
Finance
Services
initiateCorpor
ateFinancePro Initialize &
ject
Register
Customer
Relationship
Management
Hand-Off,
Request &
Monitor
PartyID
ProjectDetails
Corporate
Finance
Services
initiateIPOAdv Initialize &

isoryProject
Register
Customer
Relationship
Management
Hand-Off,
Request &
Monitor
PartyID
ProjectDetails
Corporate
Finance
Services
initiateStructu
redFinancePro Initialize &
ject
Register
Offer
Management
Request &
Monitor
PartyID
ProjectDetails
Corporate Tax initiateCorpor

Advisory
ateTaxAdvisor Initialize &
Services
yProject
Register
Customer
Relationship
Management
Hand-Off,
Request &
Monitor
PartyID
ProjectDetails
Corresponden createCorresp Initialize &

ce
ondence
Register
Corporate
Event
Handling
Hand-Off
DocumentTem
Corresponden plateID,
ceReferenceI DocumentCon
D
tent

ce
ondence
Register
Customer
Order
Hand-Off,
Request &
Hold
Addressee,
createCorresp
Corresponden ondenceWithR Initialize &
ce
esponse
Register
Card Billing & Request &

Payments
Monitor
Addressee,
notifyCorresp
Corresponden ondenceRecei Report &
ce
pt
Notify
Cheque
Processing
Make
Announcemen
t
Card Facility
Hand-Off,
Request &
Hold
Addressee,
Card Case
Hand-Off,
Request &
Hold
Addressee,

ce
ondence
Register
Card Case
Hand-Off,
Request &
Hold
Addressee,
notifyInbound
Corresponden Corresponden Report &
ce
ce
Notify
Cash
Management
& Account
Services
Make
Announcemen
t
createCorresp
ce
esponse
Register
Cash
Management
& Account
Services
Request &
Monitor
Addressee,

ce
ondence
Register
Cheque
Processing
Hand-Off,
Request &
Hold
Addressee,
createCorresp
ce
esponse
Register
Project
Financing
Request &
Monitor,
Hand-Off
PartyID

ce
ondence
Register

ce
ondence
Register
RequestForPro
jectDetails
notifyCorresp
ce
pt
Notify
Project
Financing
Make
Announcemen
t

ce
ondence
Register
Project
Financing
Hand-Off
createCorresp
ce
esponse
Register
Customer
Order
Request &
Monitor
notifyCorresp
ce
pt
Notify
Customer
Order
Make
Announcemen
t
notifyInbound
Corresponden Corresponden Report &
ce
ce
Notify
Prospect
Campaign
Execution
Make
Announcemen
t
Addressee,
Document
Content
(Project
finance
AddresseeDet
ails,
DocumentTyp
e(RequestCha
ngeOfAddress
Confirmation)
,
LocationDetail
s,
PartyID
ContactDetails

ce
ondence
Register
Customer
Campaign
Execution
Hand-Off,
Request &
Hold
Addressee,
Document
Content
(Specialist
branch
Corresponden meeting
ceRefernceID logistics)
createCorresp
ce
esponse
Register
Bank
Guarantee
Request &
Monitor,
Hand-Off
PartyID,
BankGuarante BankGuarante
eID
eAgreement
notifyCorresp
ce
pt
Notify
Bank
Guarantee
Make
Announcemen
t

ce
ondence
Register
Hand-Off,
Request &
Credit Facility Hold
Addressee,
Document
Content
(Credit facility
createCorresp
ce
esponse
Register
Letter of
Credit
Request &
Monitor,
Hand-Off
notifyCorresp
ce
pt
Notify
Letter of
Credit
Make
Announcemen
t
notifyCorresp
ce
pt
Notify
Trade Fiance
Services
Make
Announcemen
t
PartyID,
LetterOfCredit LetterOfCredit
ID
Agreement
Corresponde Corresponde Initialize &

nce
nceWithResp Register
onse
Corresponde GatherDocu Initialize &
nce
mentation
Register
nce
onse
Offer
Request &
Management Monitor
OfferID
OfferDetails
Offer
Request &
Management Monitor
Offer
Request &
Management Monitor
OfferID
OfferDetails
OfferID
OfferDetails

ce
ondenceWithR Register
esponse
Letter of
Credit
PartyID,
LetterOfCredit
LetterOfCredit Agreement
ID

nce
onse
Offer
Request &
Management Monitor
Corresponden
ce
Corresponden
ce
createCorresp
ondenceRequ
est
createCorresp
ondenceRequ
est
Initialize &
Register
Initialize &
Register
Request &
Monitor,
Hand-Off
OfferID
OfferDetails
CustomerID,
Corresponden
ceType
Corresponden TransactionDe
ceType
tails
Deposit
Account
Servicing
Position
Request &
Hold
Request &
Hold
Corresponden createCorresp Report &

ce
ondence
Notify
Current
Account
Make
Announcemen PartyID,
t
action code,
Corresponden createCorresp
t Bank Data
ondentBankD Initialize &
Management etails
Register
Corresponden
t Bank
Relationship Request &
Management Hold
Corresponden readCorrespo
t Bank Data
ndentBankDet Report &
Management ails
Notify
Corresponden
t Bank
Management Hold
Corresponden
tBankID
Corresponden updateCorres
t Bank
pondentBank Invoke &
Fulfillment
Status
Execute
Corresponden
t Bank
Relationship
Management Hand-Off
Correpondent
BankDetais,
tBankID
tBankRole
Correpondent
BankDetais
t Bank
Fulfillment
Status
Execute
Corresponden
t Bank
Relationship
Management Hand-Off
UpdateSWIFT
Corresponden KeyInstructio
tBankID
n
t Bank
Fulfillment
Status
Execute
Corresponden
t Bank
Relationship
Management Hand-Off
Corresponden Reason For

tBankID
Suspension
Corresponden
t Bank
updateCorres
Relationship pondentBank Invoke &
Management Status
Execute
Financial
Message
Analysis
Hand-Off
Corresponden
Corresponden tSWIFTActivit
tBankID
y
Counterparty readCounterp Report &

Administration arty
Notify
Securities
Fails
Processing
Request &
Hold
CounterpartyI
D
checkPosition
Counterparty Counterparty Invoke &
Risk
Risk
Execute
Position
Management
Request &
Monitor
PositionID
Position
Management
Bank
Guarantee
Request &
Monitor
Hand-Off
PositionID
PartyID,
Syndicated
Loan
Hand-Off
ContractID
CreditFacilityI
D,
TradeFinanceT TradeFinanceP
ransactionID, aymentTransa
Party ID
ctionDetails
checkPosition
Counterparty Counterparty Invoke &
Risk
Risk
Execute
Credit
Agency
Service
Operations
UpdateCusto Initialize &

merHistory Execute
Credit
Agency
Service
Operations
FileLoan
Initiate &
Register
PartyDetails
ContractDet
ails
executeCredit
FacilityPayme Invoke &
Credit Facility nt
Execute
Trade Fiance
Services
Hand-Off,
Request &
Hold
Credit
Management
approveTransa Initialize &

ctionForCredit Register
Offer
Management
Request &
Hold, Request
& Monitor
OfferID
OfferDetails,
CustomerDeta
ils
Credit
Management

Offer
Management
Request &
Hold, Request
& Monitor
OfferID
OfferDetails,
CustomerDeta
ils
Credit
Management

Offer
Management
Request &
Hold, Request
& Monitor
OfferID
OfferDetails,
CustomerDeta
ils
Credit
Management
Credit
Management

Offer
Management
Offer
Management
Request &
Hold, Request
& Monitor
OfferID
Request &
OfferID
Hold, Request
& Monitor
OfferDetails,
CustomerDeta
ils
OfferDetails,
CustomerDeta
ils
Credit Risk
Models
readCreditRis Report &

kModel
Notify
Counterparty Request &

Risk
Hold
ValidModelID
Credit Risk
Models
Currency
Exchange
readCreditRis
kModel
retrieveRateV
alue
Report &
Notify
Maintain &
Analyze
Counterparty
Risk
Servicing
Position
Request &
Hold
Request &
Hold
ValidModelID
RateId
Current
Account
Current
Account
Current
Account
executeBooki
ng
queryCurrent
Account
getAccountBal
ance
Invoke &
Execute
Report &
Notify
Invoke &
Execute
Contact
Dialogue
Position
Keeping
Contact
Dialogue
Request &
Hold
Request &
Hold
Request &
Hold
BookingReque
stID,
CurrentAccou PaymentTrans
ntID
actionDetails
CurrentAccou
ntIdentificatio
n
PartyID,
account ID
Current
Account
Current
Account
Invoke &
transferFunds Execute
getAccountDe Invoke &
tails
Execute
Contact
Dialogue
Contact
Dialogue
Request &
Hold
Request &
Hold
source
account, dest
account,
PartyID,
AccountID
readCustodyC
Custody
ustomerDetail Report &
Administration s
Notify
Corporate
Event
Handling
Request &
Hold
SecurityID
Custody
readSubCusto Report &
Administration dianActivity
Notify
Interbank
Relationship
Management
Request &
Hold
SubCustodian
ID
Customer
Access
Entitlement
readCustomer
ChannelAcces Report &
sEntitlement Notify
Card Facility
Request &
Hold
PartyID
Customer
Agreement
readCustomer Report &

Agreement
Notify
Customer
Relationship
Management
Request &
Hold
CustomerAgre
ementID
Customer
Agreement
Customer
Agreement

Agreement
Notify
initiateCustom Initialize &
erAgreement Register
Card Facility
Offer
Management
Request &
Hold
Request &
Hold
CustomerAgre
ementID
Customer
Agreement

Agreement
Notify
Offer
Management
Request &
Hold
PartyID
Customer
Agreement

Agreement
Notify
Contact
Dialogue
Request &
Hold
CustomerAgre
ementID
Customer
Agreement

Agreement
Notify
Offer
Management
Request &
Hold
PartyID,
CustomerAgre
ementID
PartyDetails
Customer
Agreement

Agreement
Notify
Brokered
Product
Request &
Hold
CustomerAgre
ementID
Customer
Agreement

Agreement
Notify
Contact
Dialogue
Request &
Hold
CustomerAgre
ementID
Customer
Agreement

Agreement
Notify
Customer
Order
Request &
Hold
CustomerAgre
ementID
Customer
Agreement

Agreement
Notify
Customer
Campaign
Execution
Request &
Hold
PartyID
Customer
Agreement

Agreement
Notify
Offer
Management
Request &
Hold
PartyID,
CustomerAgre
ementID
Customer
Agreement

Agreement
Notify
Offer
Management
Request &
Hold
PartyID,
CustomerAgre
ementID
Customer
Agreement

Agreement
Notify
Offer
Management
Request &
Hold
PartyID,
CustomerAgre
ementID
Customer
Authentication mer
Execute
Contact
Dialogue
Request &
Hold
username,
password, IP,
cookie,
issueID
Customer
Campaign
Design
initiateCustom
erCampaignD Initialize &
esign
Register
Customer
Campaign
Management
Hand-Off,
Request &
Monitor
CustomerCam
CustomerCam paignRequire
paignID
ments
Customer
Campaign
Execution

erCampaign Register
Customer
Campaign
Management
Hand-Off,
Request &
Monitor
CustomerCam CustomerCam
paignID
paignDetails
Customer
Campaign
Execution
updateCusto Invoke &

merCampaign Execute
Contact
Dialogue
Hand-Off
PartyDetails,
Product/Servi
ceDetails,
CustomerCap
mpaignDetails
PartyID,
,
Product/Servi OfferingConte
ceID,
xtDetails,
CustomerCam RegulatorySui
paignID,
tabilityAssess
OfferID,
mentDetails,
EmployeeID EmployeeID
Customer
Campaign
Execution
accessOnLineCustomer Invoke &

Campaign
Execute
Contact
Dialogue
Request &
Hold
CustomerCam
paignID,
PartyID
Customer
Case

erCase
Register
Contact
Dialogue
Request &
Hold
PartyID
requestExtern
Customer
alCustomerCr Invoke &
Credit Rating editReport
Execute
Offer
Management
Request &
Hold, Request
& Monitor
readCustomer
Customer
CreditAssess Report &
Credit Rating ment
Notify
Offer
Management
Request &
Hold
PartyID,
PartyDetails
readCustomer
Customer
Credit Rating ment
Notify
Offer
Management
Request &
Hold
PartyID,
PartyDetails
requestExtern
Customer
alCustomerCr Invoke &
Credit Rating editReport
Execute
Prospect
Campaign
Execution
Request &
Hold, Request
& Monitor
readCustomer
Customer
Credit Rating ment
Notify
Offer
Management
Request &
Hold
PartyID,
PartyDetails
readCustomer
Customer
Credit Rating ment
Notify
Offer
Management
Request &
Hold
PartyID,
PartyDetails
Report &
Notify
Report &
Notify
Offer
Management
Offer
Management
Request &
Hold
Request &
Hold
PartyID,
PartyID
PartyDetails
PartyDetails
Customer
Credit Rating CreditAssess Notify
ment
Offer
Management
Request &
Hold
PartyID,
PartyDetails
Customer
ReviewRating Initialize &
Credit Rating
Execute
Bank
Guarantee
Hand-Off
PartyID,
PartyDetails
Request &
Hold
PartyID,
Product/Servi
ceID,
CustomerCam
paignID
readCustomer
Customer
CreditAssess
Credit Rating ment
readCustomer
Customer
Credit Rating CreditAssess
ment
Customer
Eligibility
checkCustom Invoke &

erEligibility
Execute
Contact
Dialogue
CustomerCase
Details
NewCustomer
Details
NewCustomer
Details
Customer
Eligibility

erEligibility
Execute
Customer
getCustomerE Report &
Event History ventSummary Notify
Customer
createCustom Initialize &
Event History erEvent
Register
Customer
Order
Contact
Dialogue
Contact
Dialogue
Request &
Hold
Request &
Hold
Hand-Off,
Request &
Hold
PartyID,
LocationID
LocationDetila
s
PartyID,
EventID
ContactDialog
ueDetails,
EventDetails,
EventResultDe
tails,
ResultFormat
Details
PartyID
ContactDialog
ueDetails,
EventDate,
EventTime,
EventDetails,
EventResultDe
tails,
ResultFormat
Details
PartyID
ContactDialog
ueDetails,
EventDate,
EventTime,
EventDetails,
EventResultDe
tails,
ResultFormat
Details
Contact
Dialogue
Hand-Off,
Request &
Hold
Contact
Dialogue
Contact
Dialogue
Make
Announcemen
t
Request &
Hold
Customer
createService Report &
Event History Eventlog
Notify
Contact
Dialogue
Make
Announcemen
t
PartyID
Customer
Order
iniateCustome Initialize &

rOrder
Register
Customer
Relationship
Management
Hand-Off,
Request &
Hold
PartyID,
Customer
Order

erOrder
Register
Contact
Dialogue
Hand-Off,
Request &
Hold
PartyID,
CustomerOrd CustomerOrd
erType
erDetails
Customer
Product
Coverage
getAccessEnti Invoke &

tlements
Execute
Contact
Dialogue
Request &
Hold
PartyID
Customer
Campaign
Management
Customer
Order
Request &
Hold
Request &
Hold
PartyID
Customer
Event History erEvent
Register
Customer
Event History
Customer
Event History
createCustom
erEventLog
getCustomerH
istory
Customer
readCustomer
Surveys
SurveyResults
Customer Tax readCustomer
Position
Activity
Report &
Notify
Invoke &
Execute
Report &
Notify
Report &
Notify
PartyID,
action code,
IP
PartyID
CustomerOrd
erDetails
Customer Tax notifyCustome Report &

Position
rTaxPosition
Notify
Deposit
queryDeposit Report &
Account
Account
Notify
Regulatory
Compliance
Position
Keeping
Make
Announcemen
t
PartyID
DepositAccou
Request &
ntIdentificatio
Hold
n
Document
Services
createNewDoc Initialize &

ument
Register
Corporate
Event
Handling
Hand-Off,
Request &
Hold
DocumentRec
ordDetails
Document
Services

ument
Register
Customer
Order
Hand-Off,
Request &
Hold
DocumentRec
ordDetails
Document
Services

ument
Register
Hand-Off,
Payments
Hold
DocumentRec
ordDetails
Document
Services

ument
Register
Offer
Management
Hand-Off,
Request &
Hold
DocumentRec
ordDetails
Document
Services

ument
Register
Hand-Off,
Sales Product Request &
Agreement
Hold
DocumentRec
ordDetails
Document
Services

ument
Register
Hand-Off,
Request &
Hold
DocumentRec
ordDetails
Hand-Off,
Request &
Hold
DocumentRec
ordDetails
(CompletedPr
ojectFinanceA
pplication)
Hand-Off,
Request &
Hold
DocumentRec
ordDetails
(ChangeOfAd
dressConfirma
tion)
Hand-Off,
Request &
Hold
DocumentRec
ordDetails
(CompletedBa
nkGuaranteeA
pplication)
Hand-Off,
Request &
Hold
DocumentRec
ordDetails
(CompletedCr
editFacilityApp
lication)
Hand-Off,
Request &
Hold
DocumentRec
ordDetails
(CompletedLe
tterOfCreditAp
plication)
Hand-Off,
Request &
Hold
Document(Tra
de finance
tranaaction
related
documents)
Document
Services
Document
Services
Document
Services
Document
Services
Document
Services
Document
Services

ument
Register

ument
Register

ument
Register

ument
Register

ument
Register

ument
Register
Card Case
Offer
Management
Customer
Order
Bank
Guarantee
Offer
Management
Letter of
Credit
Offer
Management
Document
Services
Document
Services
ReadDocum
ents
StoreDocum
ents
Report &
Notify
Initialize &
Register
Offer
Request &
Management Hold
Offer
Hand-Off
Management
Document
Services
Document
Services
ReadDocum
ents
StoreDocum
ents
Report &
Notify
Initialize &
Register
Offer
Request &
Management Hold
Offer
Hand-Off
Management
Document
Services
StoreDocum Initialize &

ents
Register
Offer
Hand-Off
Management
Document
Services

ument
Register
Letter of
Credit
Document
Services
Document
Services
ReadDocum
ents
StoreDocum
ents
Report &
Notify
Initialize &
Register
Offer
Request &
Management Hold
Offer
Hand-Off
Management
Document
Services
E-Branch
Operations
StoreDocume
nts
processInbou
ndContact
Initialize &
Register
Invoke &
Execute
Bank
Guarantee
PartyID
ProcessType,
ProductType
rID,
rID,
ProductID
ProductID
PartyID
ProcessType,
ProductType
rID,
rID,
ProductID
ProductID
rID,
rID,
ProductID
ProductID
Hand-Off,
Request &
Hold
DocumentRec
ordDetails
(CompletedLe
tterOfCreditAp
plication)
PartyID
ProcessType,
ProductType
rID,
rID,
ProductID
ProductID
Hand-Off
DocumentRec
ordDetails
*customer*
Request &
Hold
URL, cookie,
client IP
ECM/DCM
Financial
Accounting
initateECM/DC Initialize &

MTransaction Register
readFinancialL Report &
edger
Notify
Public
Offering
Account
Reconciliation
Hand-Off,
Request &
Hold
Request &
Hold
ECM/DCM
PartyID
requirements
NostroAccoun
tID
Financial
Accounting
readProductJo Report &

urnal
Notify
Businss Unit
Fiancial
Analysis
Request &
Monitor
ProductLedger ProductLedger
ID
ReportDetails
Financial
Accounting

urnal
Notify
Financial
Statements
Request &
Monitor
ID
ReportDetails
Financial
Accounting
postFinancialA Invoke &

ccount
Execute
Loan
Request &
Hold
ProductLedger PostingTransa
ID
ctionDetails
Financial
Compliance
Resolution
initiateFinanci
alComplianceT Initialize &
ask
Register
Request &
Monitor
BusinessUnitI
D,
FinancialComp
FinancialComp lianceRequire
lianceTaskID mentDetails
Financial
Control
initiateBusines
sUnitFinancial Initialize &
Assessment
Register
Request &
Internal Audit Monitor
BusinessUnitFi
nancialAnalysi
D
ls
Financial
Control
Financial
Control
Financial
Market
Analysis
executeYearE
ndFinancialRe Invoke &
porting
Execute
initiateMarket
AnalysisReque Initialize &
st
Register
Request &
Monitor
YearEndFinan
cialAnlysisRep
ortingRequire
ments

Services
Monitor
MarketResear
chAnalysisDefi
nition,
MarketResear
chReport
Corporate
Strategy
Financial
Market
Analysis
initiateMarket
AnalysisReque Initialize &
st
Register
Corporate
Finance
Services
Request &
Monitor
MarketResear
chAnalysisDefi
nition,
MarketResear
chReport
Financial
Market
Research
initiateMarket
ResearchRequ Initialize &
est
Register

Services
Monitor
MarketResear
chSubjectDefi
nition
Financial
Market
Research
initiateMarket
ResearchRequ Initialize &
est
Register
Corporate
Finance
Services
Request &
Monitor
MarketResear
chSubjectDefi
nition
Financial
Message
Analysis
provideSWIFT
MessageActivi Invoke &
ty
Execute
Financial
Message
Gateway
Hand-Off
SWIFTMessag
eDetails
Financial
Message
Gateway
sendSWIFTMe
ssageWithRep Invoke &
onse
Execute
Corresponden Request &

t Bank
Monitor,
Fulfillment
Hand-Off
Financial
Message
Gateway
notifyMessage Report &

Receipt
Notify
Corresponden Make
t Bank
Announcemen
Fulfillment
t
readSWIFTMe Report &

ssages
Notify
Corresponden
t Bank
Management Hold
Financial
Message
Gateway
sendSWIFTMe Invoke &

ssage
Execute
Corresponden
t Bank
Relationship
Management Hand-Off
Corresponden
tBankID
Notify of
Corresponden detected
tBankID,
message
SWIFTMessag usage
eType(MT999) problem
Financial
Message
Gateway
updateCorres
Status
Execute
Corresponden
t Bank
Relationship
Management Hand-Off
Corresponden
tBankID
Financial
Message
Gateway

ssage
Execute
Corresponden
t Bank
Relationship
Management Hand-Off
Corresponden
tBankID,
SWIFTMessag
eType(MT999)
Financial
Message
Gateway

Receipt
Notify
Corresponden Make
t Bank
Announcemen
Fulfillment
t
Financial
Message
Gateway
Corresponden
tBankID,
SWIFTMessag
eType
KeyRequest
Request
explanation
for out of
pettern
behavior
Financial
Message
Gateway
updateCorres
Status
Execute
Corresponden
t Bank
Relationship
Management Hand-Off
Financial
Message
Gateway

Receipt
Notify
Corresponden Make
t Bank
Announcemen
Fulfillment
t
Financial
Message
Gateway

Receipt
Notify
Corporate
Event
Handling
Financial
Message
Gateway

ssage
Execute
Settlement
Delivery
Management
Hand-Off
Financial
Message
Gateway

Receipt
Notify
Settlement
Delivery
Management
Make
Announcemen
t
Financial
Message
Gateway

Receipt
Notify
Corresponden Make
t Bank
Announcemen
Fulfillment
t
Financial
Message
Gateway
sendSWIFTMe
ssageWithRep Invoke &
onse
Execute

t Bank
Monitor,
Fulfillment
Hand-Off
Financial
Message
Gateway

Receipt
Notify
Corresponden Make
t Bank
Announcemen
Fulfillment
t
Financial
Message
Gateway

ssage
Execute
Cheque
Processing
Financial
Message
Gateway

Receipt
Notify
Corresponden Make
t Bank
Announcemen
Fulfillment
t
Financial
Statements
executeYearE
ndFinancialSt Invoke &
atements
Execute
Financial
Control
Request &
Monitor
YearEndFinan
cialStatement
sReportingReq
uirements
Financial
Statements
readFinancial Report &

Statements
Notify
Tax
Request &
InterimFinanci
alStatementR
equestDetails
Corresponden
tBankID
Make
Announcemen
t
Hand-Off
Corresponden
tBankID,
Settlement
SWIFTMessag notiifcation
eType(MTnnn) details
Corresponden
tBankID,
SWIFTMessag
eType
MT999 request
details for
mismatch
Cheque
SWIFTMessag details
eType(Paymen requiring
t request)
payment
Fraud AML
Resolution
Fraud
Detection
executeFraud
AMLResolutio
n
executeFraud
Detection
Fraud
Detection
updateFraudM Invoke &

odels
Execute
Initialize &
Register
Initialize &
Register
Fraud
Detection
Compliance
Checks
Hand-Off
Hand-Off
PaymentOrder
IDs
PaymentOrder TransactionDe
IDs
tails
Fraud Models Hand-Off
FraudModelID
s

Fraud Models odels
Execute
Fraud AML
Resolution
FraudModelID
s
Guideline
ProvideCom Report &
Compliance plianceGuide Notify
lines
Guideline
AssessGuidel Initialize &
Compliance ineComplian Execute
ce
Guideline
ProvideCom Report &
lines
Guideline
ce
Guideline
ProvideCom Report &
lines
Guideline
ce
Offer
Request &
Management Hold
ProductID
ProcessType
Offer
Request &
Management Hold
OfferID
OfferDetails
Offer
Request &
Management Hold
ProductID
ProcessType
Offer
Request &
Management Hold
OfferID
OfferDetails
Offer
Request &
Management Hold
ProductID
ProcessType
Offer
Request &
Management Hold
OfferID
OfferDetails
Interactive
Help
Interactive
Help
updateInterac Invoke &

tiveHelpText Execute
Invoke &
getGuidence Execute
Customer
Campaign
Design
Contact
Dialogue
Hand-Off
Hand-Off,
Request &
Monitor
Request &
Hold
InteractiveHel
ProductID,
pText,
CustomerCam InteractiveHel
paignID
pCategory
Issuetype,
PartyID
TopicID,
Product/Servi
ceID,Custome
rCampaignID
InteractiveHel requestIntera Report &

p
ctiveHelp
Notify
Contact
Dialogue
Request &
Hold
InteractiveHel
p
InteractiveHel
p
requestIntera
ctiveHelp
requestIntera
ctiveHelp
Contact
Dialogue
Contact
Dialogue
Request &
Hold
Request &
Hold
Investment
Portfolio
Planning
readPortfolioP Report &

olicies
Notify
Investment
Portfolio
Management
Request &
Hold
Report &
Notify
Report &
Notify
CampaignID,
TopicID,
PartyID
TopicID
InvestmentPo
rtfolioID
PartyData
Contact
Dialogue
Hand-Off,
Request &
Hold
PartyID,
Product/Servi
ceID,
Lead/Opportu
Lead/Opportu
nity
captureLead/ Initialize &
Management Opportunity
Register
Customer
Order
Hand-Off,
Request &
Hold
PartyID,
Product/Servi
ceID,
Lead/Opportu
Legal
Assurance
requestLegalR Initialize &

eview
Register
Offer
Management
Request &
Monitor
OfferDetails,
CustomerDeta
ils
Letter of
Credit
queryLetterOf Report &

Credit
Notify
Offer
Management
Request &
Hold
Letter of
Credit
Letter of
Credit
initiateLetterO
fCredit
queryLetterOf
Credit
Initialize &
Register
Report &
Notify
Offer
Management
Offer
Management
Letter of
Credit
CreateLetterO Initialize &

fCredit
Register
Offer
Management
Limit &
Exposure
Management
approveTransa
ctionForLimit& Initialize &
Exposure
Register
Limit &
Exposure
Management
approveTransa
ctionForLimit& Initialize &
Exposure
Register
Loan
Capture
Loan
CreateLoan
Lead/Opportu
nity
captureLead/ Initialize &
Management Opportunity
Register
Loan
Loan
Initiate &
Register
UpdateLoan Initiate &

Register
OfferID
LetterOfCredit
QueryParamet
ers
OfferDetails,
CustomerDeta
ils
LetterOfCredit
QueryParamet
ers
Hand-Off
Request &
Hold
OfferID
Hand-Off
OfferID
OfferDetails,
CustomerDeta
ils
Offer
Management
Request &
Hold, Request
& Monitor
OfferID
OfferDetails,
CustomerDeta
ils
Offer
Management
Request &
Hold, Request
& Monitor
OfferID
OfferDetails,
CustomerDeta
ils
Offer
Hand-Off
Management
Offer
Request &
Management Monitor
Offer
Request &
Management Monitor
OfferID
Offerdetails
OfferID
OfferDetails
OfferID
LoanDetails
Location Data checkValidLoc Invoke &

Management ation
Execute
Offer
Management
Request &
Hold, Request
& Monitor
LocationDetila
s

Management ation
Execute
Customer
Order
Request &
Hold, Request
& Monitor
LocationDetila
s

Management ation
Execute
Prospect
Campaign
Execution
Request &
Hold, Request
& Monitor
LocationDetila
s

Management ation
Execute
Prospect
Campaign
Execution
Request &
Hold, Request
& Monitor
LocationDetila
s
M&A Advisory initiateM&AAd Initialize &

Services
visoryProject Register
Customer
Relationship
Management
Hand-Off,
Request &
Monitor
PartyID
Card Case
Request &
Monitor
TransactionID,
CardID,
RequestedDoc
CaseID
uments
Merchant
Relations
requestMerch Invoke &

antDocuments Execute
ProjectDetails
Offer
Management
Offer
Management
Offer
Management
Offer
Management
Offer
Management
createOffer
Initialize &
Register
Project
Financing
Hand-Off,
Request &
Hold
ProductID,
PartyID
OfferDetails,
CustomerDeta
ils
initiateOffer
Initialize &
Register
Contact
Dialogue
Request &
Monitor,
Hand-Off
PartyDetails,
Product/Servi
ceDetails,
CustomerCap
mpaignDetails
,
PartyID,
OfferingConte
Product/Servi xtDetails,
ceID,
RegulatorySui
CustomerCam tabilityAssess
paignID
mentDetails
createOffer
Initialize &
Register
Contact
Dialogue
Hand-Off,
Request &
Hold
ProductID,
CampaignID
OfferDetails,
CustomerDeta
ils
Initialize &
Register
Initialize &
Register
Hand-Off,
Request &
Credit Facility Hold
Contact
Request &
Dialogue
Monitor,
Hand-Off
ProductID,
PartyID
PartyID,
ProductID
OfferDetails,
CustomerDeta
ils
PartyDetails,
ProductDetails
createOffer
InitiateOffer
Offer
Management
InitiateOffer
Initialize &
Register
Contact
Dialogue
Request &
Monitor,
Hand-Off
PartyID,
ProductID
PartyDetails,
ProductDetails
Offer
Management
InitiateOffer
Initialize &
Register
Contact
Dialogue
Request &
Monitor,
Hand-Off
PartyID,
ProductID
PartyDetails,
ProductDetails
Open Item CreateOpenI Initiate &

Management tem
Register
Bank
Guarantee
Request &
Monitor,
Hand-Off
mID
Order
Allocation
initiateAllocati Initialize &

on
Register
Order
Management
Hand-Off,
Request &
Hold
BlockOrderDe
tails,
Order
Allocation
notifyBlockOr Report &

derDetails
Notify
Order
Allocation
Hand-Off
Order
Execution
initiateBlockO Initialize &

rder
Register
Order
Management
Request &
Monitor
BlockOrderDe
BlockOrderID tails
Order
Management
Initialize &
executeOrder Register
Investment
Portfolio
Management
Hand-Off
RequestID
Securities
Fails
Processing
Request &
Hold
OrderID
Order
Management
readOrder
Report &
Notify
Party
authenticateC Invoke &
Authentication ustomer
Execute
Contact
Dialogue
Request &
Hold
ChannelID,
PartyID
BlockOrderDe
tails
CustomerDeta
ilsData,
Channel/Devic
eDetails
Party
Execute
Card Facility
Request &
Hold
Party
Execute
Contact
Dialogue
Request &
Hold
Party
authenticateU
Authentication ser
Party
authenticateU
Authentication ser
Contact
Dialogue
Contact
Dialogue
Request &
Hold
Request &
Hold
Request &
Hold
Invoke &
Execute
Invoke &
Execute
ChannelID,
PartyID
CustomerDeta
ilsData,
Channel/Devic
eDetails
ChannelID,
PartyID
CustomerDeta
ilsData,
Channel/Devic
eDetails
username,
password, IP,
cookie
PartyID, token
Party Data
Management
readPartyDeta Report &

ils
Notify
Corporate
Event
Handling
Party Data
Management
queryPartyDet Report &

ails
Notify
Offer
Management
Request &
Hold
SearchQuery
PartyDetails
PartySearchQ
ueryDetails
PartyID
Party Data
Management
initiateNewPar Initialize &

ty
Register
Offer
Management
Hand-Off,
Request &
Hold
Party Data
Management

ails
Notify
Offer
Management
Request &
Hold
Party Data
Management
readPartyPortf Report &

olioAnalysis
Notify
Customer
Campaign
Management
Request &
Hold, Request
& Monitor
Party Data
Management

ails
Notify
Customer
Campaign
Execution
Request &
Hold
SearchQuery
updatePartyD Invoke &

etails
Execute
Customer
Order
Hand-Off,
Request &
Hold
PartyReferenc
eDataForUpda
te(ChangeOfA
ddress)
Party Data
Management

ails
Notify
Prospect
Campaign
Execution
Request &
Hold
PartySearchQ
ueryDetails
Party Data
Management

ty
Register
Prospect
Campaign
Execution
Hand-Off,
Request &
Hold
PartyDetails
Party Data
Management

ails
Notify
Prospect
Campaign
Execution
Request &
Hold
PartySearchQ
ueryDetails
Party Data
Management

ty
Register
Prospect
Campaign
Execution
Hand-Off,
Request &
Hold
ProspectDetail
s
Party Data
Management
Party Data
Management
readPartyDeta
ils
readPartyDeta
ils
Contact
Dialogue
Offer
Management
Request &
Hold
Request &
Hold
Party Data
Management
Report &
Notify
Report &
Notify
PartyID
PartyID
PartyID
Party Data
Management

ils
Notify
Party Data queryPartyD Report &
Notify
Management etails
Offer
Management
Request &
Hold
Request &
Offer
Management Hold

Notify
Management etails
Party Data
Management
PartyID
PartyID
PartySearchQ
ueryDetails
Request &
Offer
Management Hold
PartyID
PartySearchQ
ueryDetails

ils
Notify
Notify
Management etails
Offer
Management
Request &
Hold
Request &
Offer
Management Hold
PartyID
PartyID
PartySearchQ
ueryDetails

Notify
Management etails
Bank
Guarantee
Request &
Hold
PartyID
PartySearchQ
ueryDetails
Party Data
Management
Party Data
Management

ty
Register
ails
Notify
Bank
Guarantee
Compliance
Checks
Request &
Hold
Request &
Hold
updatePartyPr
ofile
retrievePartyP
fofile
getInformatio
n
Customer
Campaign
Execution
Contact
Dialogue
Contact
Dialogue
Hand-Off
Request &
Hold
Request &
Hold
Party Profile
Party Profile
Party Profile
Payment
Execution
Payment
Execution
Invoke &
Execute
Report &
Notify
Invoke &
Execute
executePayme Initialize &

nt
Register
nt
Register
Corresponden
t Bank
Fulfillment
Hand-Off
Payment
Order
Hand-Off
Payment
Execution
Payment
Execution

ntTransaction Register
Deposit
Account
Servicing
Position
Payment
Execution
Payment
Execution
initiatePayme
nt
authorisePay
mentExecutio
n
Clearing &
Settlement
Fraud AML
Resolution
Initialize &
Register
Invoke &
Execute
Hand-Off
Request &
Hold
PartyDetails
PartyID
PartyID
CampaignEligi
bilityDetails
PartyID
PartyID
PaymentTrans
actionDetails
PaymentTrans
actionDetails
DestinationAc
count,
InitiatingAcco
unt,
PaymentAmou
nt
DestinationAc
count,
InitiatingAcco
unt,
PaymentAmou
nt
Payment
Order

ntOrder
Register
Corporate
Event
Handling
Request &
Monitor,
Hand-Off
PaymentDetail
PaymentID
s
PaymentOrder
IDs
PaymentOrder
Details (to,
from,
amount)
Payment
Order
initiatePayme Initialize &

ntOrder
Register
Hand-Off,
Payments
Hold
PaymentOrder PaymentDetail
ID
s
Hand-Off
Hand-Off
Card Case
Hand-Off,
Request &
Hold
ID
s

ntOrder
Register
Card Case
Hand-Off,
Request &
Hold
ID
s
Payment
Order

ntOrder
Register
t Bank
Request &
Fulfillment
Hold
ID
s
Payment
Order

ntOrder
Register
Cheque
Processing
Hand-Off,
Request &
Hold
ID
s
Payment
Order

ntOrder
Register
Brokered
Product
Hand-Off,
Request &
Hold
ID
s
Payment
Order

ntOrder
Register
Trade Fiance
Services
Hand-Off,
Request &
Hold
ID
s
Payment
Order

ntOrder
Register
Hand-Off,
Reward Points Request &
Administration Hold
ID
s
Payment
Order
Payment
Order
Payment
Order
InitiatePaym
entOrder
InitiatePaym
entOrder
InitiatePaym
entOrder
PBX
Operations
Payment
Order

ntOrder
Register
Payment
Order
Initiate &
Register
Initiate &
Register
Initiate &
Register
Loan
Bank
Guarantee
Hand-Off
ClaimID
ClaimDetails
Syndicated
Loan
Request &
Monitor
ContractID
ProductID
initiateOutbou Invoke &

ndCall
Execute
Contact
Routing
Request &
Hold
ServiceResour ContactNumb
ceID
er
Position
Keeping
Position
Keeping
updatePositio
n
retrieveCashA
ccountHistory
Invoke &
Execute
Report &
Notify
PaymentExec
ution
Hand-Off
Request &
Card Facility Hold
AccountID
CashAccountI
D
Position
Keeping
Position
Keeping
Position
Keeping
setupPosition
Keeping
retrieveCashA
ccountHistory
retrieveCashA
ccountHistory
Initialize &
Register
Report &
Notify
Report &
Notify
Request &
Card Facility Hold
Request &
Card Facility Hold
Account
Request &
Reconciliation Hold
CustomerDeta
CustomerID, ils,
ProductID
ProductDetails
CashAccountI
D
CashAccountI
D
Position
Keeping
updatePositio Invoke &

n
Execute
Account
Reconciliation Hand-Off
Position
Keeping
Position
Keeping
Position
Keeping
updatePositio
n
retrieveCashA
ccountHistory
retrieveCashA
ccountHistory
PaymentExec
ution
Hand-Off
Request &
Card Facility Hold
Request &
Loan
Hold
Invoke &
Execute
Report &
Notify
Report &
Notify
AccountID
AccountID
CashAccountI
D
CashAccountI
D
Amount,
Currency,
Reference
Amount,
Currency,
Reference
Amount,
Currency,
Reference
Position
Keeping
updateCashAc Invoke &

count
Execute
Request &
Hold
CashAccountI PostedTransac
D
tionDetails
Position
Keeping
CreateCashA Initiate &

ccount
Register
Loan
Request &
Hold
ContractID
ProductID
Position
Keeping
SetupSuppor Initiate &

tingAccounti Register
ngCapabilitie
s
Syndicated
Loan
Request &
Hold
ContractID
ProductID
Payment
Execution
Request &
Hold
dentification mount
Initialize &
Register
Initialize &
Register
Payment
Execution
Payment
Execution
Request &
Hold
Request &
Hold
CashAccountI
dentification
CashAccountI
dentification
Position
Keeping
createCreditTr Initialize &

ansactionReco Register
rd
Payment
Execution
Request &
Hold
FeeAccountId FeeAmount
entification
Position
Keeping
createDebitTra Initialize &

nsactionRecor Register
d
Payment
Execution
Request &
Hold
ForeignAccou TransactionA
ntIdentificatio mount
n
Position
Management
checkCounter Invoke &

partyPosition Execute
Trade
Management
Request &
Monitor
TransactionID,
CounterpartyI
D
Position
Management

Trade
Management
Request &
Monitor
TransactionID,
CounterpartyI
D
Private
Placement
Product and
Pricing
initiatePrivate
PlacementProj Initialize &
ect
Register
retrieveProduc Maintain &
tTermsConditi Analyze
ons
Corporate
Finance
Services
Servicing
Position
Request &
Monitor
Request &
Hold
Product
Broker
Agreement
initiateBroker
RewardPointD Invoke &
elivery
Execute

Administration Hold
Product
Design
requestProduc Invoke &

tEnhancement Execute
Case
Resolution
Analysis
Hand-Off,
Request &
Monitor
ProductID
Product
Design
retrieveProduc Report &

tDesign
Notify
Customer
Campaign
Design
Request &
Hold
ProductID
Position
Keeping
Position
Keeping
Position
Keeping
createDebitTra
nsactionRecor Initialize &
d
Register
createCreditTr
ansactionReco
rd
createCreditTr
ansactionReco
rd
Loan
PartyID
TransactionA
mount
TransactionA
mount
PrivatePlacem
entDetails
Product
RequestedPro
RewardPointsT duct/ServiceD
ransactionID etails
Enhancement
RequestDetail
s
Product
Design

tChange
Execute
Call Center
Management
Hand-Off
ServiceIDs,
ProductIDs
Product
Expert Sales
Support
initiateExpert Initialize &

Support
Register
Corporate
Finance
Services
Request &
Monitor
PartyID
Product
Expert Sales
Support
Product
Expert Sales
Support
initiateExpert
Support
initiateExpert
Support
Corporate Tax
Advisory
Services
M&A Advisory
Services
Request &
Monitor
Request &
Monitor
Initialize &
Register
Initialize &
Register
SupportReque
stDetails
PartyID
SupportReque
stDetails
SupportReque
stDetails
Request &
Monitor
PartyID
SupportReque
stDetails
Corporate
Finance
Services
Request &
Monitor
PartyID
SupportReque
stDetails

Support
Register
Customer
Campaign
Execution
Request &
Monitor
CustomerCam
paignID,
SupportReque
PartyID
stDetails
Product
Inventory
Distribution
initiateProduct
InventoryDistr Initialize &
ibution
Register
Product
Inventory
Item
Management
Hand-Off,
Request &
Hold
ProductID,
ProductInvent
oryItemID
Product
Inventory
Item
Management
Product
Matching
issueProductI
nventory
checkProduct
Match
Prospect
Campaign
Execution
Servicing
Position
Hand-Off,
Request &
Hold
Request &
Hold
ProductID,
ProductInvent DistributionDe
oryItemID
tails
FxService,
Currencies,
TypeOperation
Prospect
Camapaign
Execution
updateProspe Invoke &

ctCampaign
Execute
Contact
Dialogue
Hand-Off,
Request &
Hold
ProspectCamp
aignID,
ProspectStatu
ProspectID
sDetails
Prospect
Management
Prospect
Management
captureProspe Initialize &

ct
Register
Report &
readProspect Notify
Prospect
Campaign
Execution
Contact
Dialogue
Hand-Off,
Request &
Hold
Request &
Hold
PartyID
Public
Offering
initiatePublicO Initialize &

ffering
Register
Corporate
Finance
Services
Request &
Monitor
PartyID
PublicOffering
Details
Public
Offering
initiateInitialP Initialize &

ublicOffering Register
Corporate
Finance
Services
Request &
Monitor
PartyID
InitialPublicOff
eringDetails
Product
Expert Sales
Support

Support
Register
Corporate
Finance
Services
Product
Expert Sales
Support

Support
Register
Product
Expert Sales
Support
Invoke &
Execute
Invoke &
Execute
PartyID
ProspectDetail
s
CampaignID
Regulatory &
Legal
Authority
executeFinanc Invoke &

ialAudit
Execute
Financial
Control
Request &
Monitor
YearEndFinan
cialStatement
sAuditRequire
ments,
YearEndPreAu
ditFinancialSt
atements
Regulatory &
Legal
Authority
executeTaxOp
timizationServ Invoke &
ice
Execute
Tax
Request &
InterimFinanci
alStatements
Regulatory &
Legal
Authority
Regulatory
Compliance
provideCounte Report &

rpartyIssues Notify
checkWatchLi Invoke &
st
Execute
Compliance
Checks
Hand-Off
Offer
Management
Request &
Hold, Request
& Monitor
PartyID
Regulatory
Compliance
checkRegulato
rySuitabilityRe Invoke &
quirement
Execute
Contact
Dialogue
PartyDetails,
Product/Servi
ceDetails,
PartyID,
CustomerCap
Product/Servi mpaignDetails
Request &
ceID,
,
Hold, Request CustomerCam OfferingConte
& Monitor
paignID
xtDetails
Regulatory
Compliance
checkDoNotC Invoke &

allList
Execute
Prospect
Campaign
Execution
Request &
Hold, Request
& Monitor
ProspectIdenti
ficationDetails
Request &
Hold, Request
& Monitor
RegulatoryRe
quirementReq
uestDetails
(solicitationrul
es/limits)
Request &
Hold, Request
& Monitor
RegulatoryRe
quirementReq
uestDetails
(country
constraints on
guarantees)
Request &
Hold, Request
& Monitor
RegulatoryRe
quirementReq
uestDetails
(country
constraints on
letters of
credit)
Regulatory
Compliance
Regulatory
Compliance
Regulatory
Compliance
checkRegulato
ryRequiremen Invoke &
t
Execute
checkRegulato
t
Execute
checkRegulato
t
Execute
Prospect
Campaign
Execution
Offer
Management
Offer
Management
Regulatory ProvideRegul Report &

Compliance atoryCompli Notify
anceGuidelin
es
Offer
Request &
Management Hold
ProductID

anceGuidelin
es
Offer
Request &
Management Hold
ProductID

anceGuidelin
es
Offer
Request &
Management Hold
ProductID

anceGuidelin
es
Offer
Request &
Management Hold
ProductID
Regulatory
Reporting
executeRegul
atoryReportin Invoke &
g
Execute
Financial
Control
YearEndAudite
dFinancialStat
ements
Request &
Monitor
Reward Points readRewardPo Report &

Account
intsAccount
Notify

Administration Hold
PartyID
executeRewar
Reward Points dPointsRemitt Invoke &
Administration ance
Execute
Contact
Dialogue
PartyID
Sales
Product
ProvideProd Report &

uctDetails
Notify
Offer
Request &
Management Hold
ProductID
Sales
Product
ProvideProd Report &

uctDetails
Notify
Offer
Request &
Management Hold
ProductID
Sales Product readSalesProd Report &

Agreement
uctAgreement Notify
Customer
Relationship
Management
Request &
Hold
Request &
Hold
CustomerAgre
ementID,
SalesProductA
greementID
CustomerAgre
ementID,
SalesProductA
greementID

Agreement
uctAgreement Notify
Customer
Agreement
Request &
Hold
initiateSalesPr
Sales Product oductAgreem Initialize &
Agreement
ent
Register
Offer
Management
Request &
Hold
PartyID
CustomerAgre
ementID,
SalesProductA
greementID

Agreement
uctAgreement Notify
Contact
Dialogue
Request &
Hold
initiateSalesPr
Sales Product oductAgreem Initialize &
Agreement
ent
Register
Brokered
Product
Request &
Hold

Agreement
uctAgreement Notify
Contact
Dialogue
Request &
Hold
BalanceReque
st
PartyDetails,
ProductAgree
mentDetails
PartyDetails,
ProductAgree
mentDetails
CustomerAgre
ementID,
SalesProductA
greementID
Sales
Product
Agreement
Sales
Product
Agreement
Sales
Product
Agreement
Sales
Product
Agreement
Sales
Product
Agreement
Sales
Product
Agreement
Sales
Product
Agreement
readSalesProd Report &

uctAgreement Notify
Request &
Offer
Management Hold
FrameContrac
tAgreementID
CreateSales
ProductAgre
ement
UpdateSales
ProductAgre
ement
Initialize &
Register
Request &
Offer
Management Hold
PartyID
ProductDetai
ls
Initialize &
Register
Hand-Off
Offer
Management
OfferID
OfferDetails,C
ustomerDetail
s
ProvideSalesP Report &

roductAgreem Notify
ent
Request &
Offer
Management Hold
partyID
UpdateSales
ProductAgre
ement
ReadSalesPr
oductAgree
ment
Initiate &
Register
Offer
Request &
Management Hold
OfferID
Initialize &
Register
Request &
Offer
Management Hold
PartyID

roductAgreem Notify
ent
Bank
Guarantee
Request &
Hold
partyID
Securities
Fails
Processing
initiateSecuriti
esFailsResoluti Initialize &
on
Register
Settlement
Delivery
Management
Hand-Off,
Request &
Hold
TradeID
Service Event readServiceEv Report &

History
entHistory
Notify
Case
Resolution
Analysis
Request &
Monitor
ServiceResour
ceID
Service Event createService Initialize &

History
Event
Register
Contact
Dialogue
Hand-Off,
Request &
Hold
ServiceResour ServiceEventD
ceID
etails
Servicing
Activity
Analysis
readServicing Report &

Activity
Notify
Case
Resolution
Analysis
Request &
Monitor
Servicing
Activity
Analysis
requestAnalys Invoke &

is
Execute
Call Center
Management
Request &
Monitor
ServicesIDs,
ActivitiesIDs
Servicing
readEventHist Report &
Event History ory
Notify
Servicing
Activity
Analysis
Request &
Monitor
ServicesIDs,
ActivitiesIDs
Servicing
Event History EventLog
Notify
Contact
Routing
Make
PartyID,
Announcemen action code,
t
IP
Servicing
Event History
Servicing
Event History
Branch
Currency
Distribution
Contact
Routing
CreateServici
ngEvent
createService
Eventlog
Initialize &
Register
Invoke &
Execute
LoanDetails
TradeDetails,
FaliureDetails
Notification
ServiceResour ServiceEventD
ceID
etails
Hand-Off
positionID
Servicing
Issue
Servicing
Position
initiateServici Initialize &

ngIssue
Register
allocateConta Invoke &

ct
Execute
Contact
Dialogue
Contact
Routing
Hand-Off,
Request &
Hold
ServiceResour ServiceIncide
ceID
ntDetails
Request &
Monitor
PartyData,
VerificationDe
tail,
Autentication
Detail,
ChannelDetail
ServicingID
PartyData,
VerificationDe
tail,
Autentication
Detail,
ChannelDetail
Servicing
Position
Servicing
Position
allocateAutom Invoke &

atedContact Execute
processIncomi Invoke &
ngCustomer Execute
Contact
Routing
Branch
Location
operations
Request &
Monitor
Request &
Hold
Servicing
Position
createTransact Initialize &

ionDetails
Register
Servicing
Position
Request &
Hold
Servicing
Position
executeAutho Invoke &

risationRules Execute
Servicing
Position
Request &
Hold
TellerId
Servicing
Position
updateTillJour Invoke &

nal
Execute
Servicing
Position
Request &
Hold
TellerId
Servicing
Position
getEODServici
ng
PositionBalanc Invoke &
e
Execute
Contact
Dialogue
Request &
Monitor
Date
Servicing
Position

Branch
Location
Operations
Request &
Monitor
Branch,
PositionID
Settlement
Delivery
Management
updateCorres
ServiceStatus Execute
Corresponden
t Bank
Relationship
Management Hand-Off
Correpondent
BankDetais,
tBankID
tBankRole
Corresponden
t Bank
Relationship
Management Hand-Off
NotifyCorresp
ondentSuspen
ded, Problem
details,
SWIFTMessag
Corresponden eContentRepo
tBankID
rt
ServicingID
TellerId
ProductTerms
andConditions
,
RateValue,Am
ount
Amount,Produ
ct,TypeTransa
ction
Currency,
Amount,
Typetransatio
n
DeliveredCash
Amount,
Currency
Settlement
Delivery
Management
updateSettle
mentService
Settlement
Delivery
Management
executeSettle Initialize &

ment
Register
Settlement
Obligation
Management
Hand-Off,
Request &
Hold
rtfolioID
tails
Settlement
Delivery
Management

ment
Register
Settlement
Obligation
Management
Hand-Off,
Request &
Hold
TradeID
Invoke &
Execute
SettlementDe
tails
Settlement
Obligation
Management
initiateSettle
mentObligatio Initialize &
n
Register
Order
Allocation
Settlement
Obligation
Management
Sevicing
Position
initiateSettle
mentObligatio
n
processInbou
ndContact
Initialize &
Register
Invoke &
Execute
Trade
Management
Contact
Routing
Specialist
Resources
requestSpecia Initialize &

listResource Register
Product
Expert Sales
Support
Request &
Hold, Request
& Monitor
Specliast
resource
requirements
Specialist
Resources

Product
Expert Sales
Support
Request &
Hold, Request
& Monitor
Specliast
resource
requirements
Specialist
Resources

Product
Expert Sales
Support
Request &
Hold, Request
& Monitor
Specliast
resource
requirements
readSubCusto
Sub Custodian dianAgreemen Report &
Agreement
t
Notify
Interbank
Relationship
Management
Request &
Hold
SubCustodian
ID
updateSubCus
Sub Custodian todianAgreem Invoke &
Agreement
ent
Execute
Interbank
Relationship
Management
Hand-Off
SubCustodian
ID
ActivityReport
Syndicated
Loan
SetupSyndic Initiate &

atedLoan
Register
Offer
Request &
Management Monitor
Token
Inventory
Token
Tracking
Trade
Management
Initialize &
issueToken
Register
readTokenStat Report &
us
Notify
Initialize &
initiateTrade Register
Card Facility
Contact
Dialogue
Order
Execution
Request &
Hold
Request &
Hold
Request &
Monitor
Report &
Notify
Securities
Fails
Processing
Request &
Hold
TradeID
Invoke &
Execute
Invoke &
Execute
Securities
Fails
Processing
Trade
Management
Hand-Off,
Request &
Hold
TradeID
AmendmentD
etails
Hand-Off
TradeID
TradeDetails
Trade
Management
Trade
Management
Trade/Price
Reporting
Trading Book
Oversight
readTrade
updateTrade
notifyTrade
updateCounte
rpartyTrading Invoke &
Activity
Execute
Hand-Off,
Request &
Hold
Hand-Off,
Request &
Hold
Hand-Off
rtfolioID
tails
TradeID
PartyID,
positionID
OfferID
TradeDetails
OfferDetails
CustomerID,
ProductID
TokenID
TradeID
ChannelData,
ContactData
BlockOrderDe
tails
Counterparty
Risk
Hand-Off
CounterpartyI LimitBreached
D
Details
Transaction
authoriseTrans Invoke &
Authorization action
Execute
Contact
Dialogue
Request &
Hold
ChannelID,
PartyID
TransactionDe
tails
Transaction
Authorization action
Execute
Card Facility
Request &
Hold
ChannelID,
PartyID
TransactionDe
tails
Transaction
Authorization
Transaction
Authorization
Transaction
Authorization
Transaction
Authorization

action
Execute
authorizeActio Invoke &
n
Execute
n
Execute
n
Execute
Contact
Dialogue
Contact
Dialogue
Contact
Dialogue
Contact
Dialogue
Treasury
Administrati
on
Treasury
Administrati
on
Treasury
Administrati
on
UpdateTreas Initialize &

uryPosition Execute
ChannelID,
PartyID
PartyID,
action code
PartyID,
action code
PartyID,
action code
TransactionDe
tails
Offer
Request &
Management Hold
OfferID
OfferDetails

uryPosition Execute
Offer
Hand-Off
Management
OfferID
OfferDetails

uryPosition Execute
Offer
Hand-Off
Management
OfferID
OfferDetails
Treasury
Management
requestPortfol
ioSecuritizatio Invoke &
n
Execute
Asset
Securitization Hand-Off
SubPortfolioID
s
Underwriting
initiateUnderw Initialize &

ritingDecision Register
Offer
Management
Request &
Monitor
PartyID,
OfferID
OfferDetails,
CustomerDeta
ils
Underwriting

Offer
Management
Request &
Monitor
PartyID,
OfferID
OfferDetails,
CustomerDeta
ils
Offer
Request &
Management Hold
OfferID
OfferDetails
Offer
Request &
Management Hold
OfferID
OfferDetails
Offer
Request &
Management Hold
OfferID
OfferDetails
Underwriting ProvideUnde Initialize &

rwritingDecis Execute
ion
ion
ion
Request
Hold
Request
Hold
Request
Hold
Request
Hold
&
&
&
&
Output
Parameters
Status
Control
Accounting
Period
Analysis
Response Y/N
Identifiers
Depiction
Y/N
TaskID
Details
Y/N
Updated
Reconciliation
Details
SubPortfolioD
etails
SubPortfolioD
etails,
Securitization
Parameters
ValidFromDat
e, ValidToDate
BankGuarante BankGuarante
eID
eDetails
N
Y/N
BankGuarante
eID
ClaimID
PortfolioAnaly
sisQueryDetail
s
Y/N
InvoiceID
Y/N
InvoiceID
BranchLocatio BookedMeetin
nOperationsTa gLocationDeta
skID
ils
Y
Lead/Opportu
nityStatus
Lead/Opportu
Lead/Opportu nityCompletio
nityID
nDetails
ContractID
ContractID
BusinessUnitI
D,
ournalReportI ournalReportD
D
etail
BusinessUnitI
D,
D
etail
BusinessUnitI
D,
BusinessUnitY BusinessUnitY
earEndJournal earEndJournal
ReportID
ReportDetail
BusinessUnitI
D,
D
etail
Y/N
BusinessUnitL
BusinessUnitL edgerlUpdate
edgerID
Detail
Start/End
Period, Report
Type
Start/End
Period, Report
Type
Start/End
Period, Report
Type
Start/End
Period, Report
Type
ValueDate
N
Start/End
Period, Report
Type
N
Start/End
Period, Report
Type
Start/End
Period, Report
Type
BusinessUnitI
D,
BusinessUnitB BusinessUnitB
udgetReportI udgetReportD
D
etail
BusinessUnitI
D,
D
BusinessUnitI etail
D,
D
etail
BusinessUnitI
D,
BusinessUnitFi BusinessUnitFi
nancialAnalysi nancialAnalsis
sID
Detail
BusinessUnitI
D,
sID
Detail
BusinessUnitFi
ancialOperatin
gPlanComplia
FinancialComp nceetails&Evid
lianceTaskID ence
BusinessUnitI
D,
BusinessUnitA BusinessUnitA
nalysisID
nalsisDetail
BusinessUnitI
D,
BusinessUnitA BusinessUnitA
nalysisID
nalsisDetail
BusinessUnitO
peratingPlanC
omplianceUpd
FinancialComp ateDetails&Evi
lianceTaskID dence
ResourceVolu
me,
ResourceType,
ResourceSche
dule
ServicingReso
urceWorkOrde ServicingReso
rID
urceDetails
BillingDate
CardAuthoriza
tionID
CardID,
BillingID
RequestChequ
eProcessingD
etailsNotiifcati
on
PartyID,
ChequeID
CardPaymentT CardPayment
ransactionID Details
CaseData
CardCaseID
CaseData
CardCaseID
CardCaseID
Y
Y
PartyID,
ID
s
CardTransacti
onID
CardFacilityDe
CardFacilityID tails
CardID
StatementRep
ort,
StatementRep
ortID
CardID
StatementRep
ort,
StatementRep
ortID
RequestCardB
illing&Paymen
tDetailsNotific
ation
RequestedActi
on
TransactionsFr
omTo,
TransactionTy
pes,
StatementTyp
eID
TransactionsFr
omTo,
TransactionTy
pes,
StatementTyp
eID
CardAuthoriza
tionData
PaymentDetail
s
ChequeDetails
CardCaseDeta
ils
Y
AnalysisPeriod
, CaseTypes,
Y/N
N
ActivityPeriod,
ActivityType
PartyID
PartyChannel
ActivityDetails
IssuedDates,
MismatchedC
heckReportRe
quest
PartyID
MistmatchedC
hequeDetails
ChequeNumb
er(s)
PartyID
RejectedCheq
ueDetails
ChequeNumb
er(s)
Y/N
ChequeBatchI ProcessedChe
D
queDetails
Corresponden
t ID,
Corresponden
SWIFTMessag t Payment
eID
Details
RequestCorre
spondentTran
sactionDetails
N
ValidFromDat
e, ValidToDate
ValidFromDat
e, ValidToDate
ValidFromDat
e, ValidToDate
CollateralPosit
ionDetails
CollateralPosit
ionDetails
PartyID
PartyID
BrokerCommi
ssionTermsAn
BrokerAgreem dConditionsDe
entID
tails
Y/N
CommissionTr
ansactionID
Y/N
BrokerID,
CommissionA
greementID, CommissionTr
CommissionTr ansactionDeta
ansactionID
ils
AnalysisPeriod
,
CompetitorAn
alysisReportI
D
RuleSetDetails
,
RuleSetRequir
edParameters,
RuleSetValidD
ate
CompetitorAn
alysis
CheckRules
Y
Y
RuleSetID
N
N
Y
Y
Y
Y
Y
Y
Y
DialogueID,
PartyID
DialogueID,
PartyID
DialogueID,
PartyID
DialogueID,
PartyID
DialogueID,
DialogueID,
PartyID
DialogueID,
PartyID
RequestId
DialogueData
DialogueData
DialogueData
DialogueData
DialogueData
DialogueData
DialogueData
FxService,
currencies,
actionBuy/Sell
amount,
currency,deno
mination
complianceFla
g
yes/no
N
N
Y
VerificationLe
vel,
Authentication
Level
ChannelID,
ContactID
ServicingData
VerificationLe
vel,
Authentication
Level
ChannelID,
ContactID
ServicingData
ChannelType
Y
N
N
N
N
N
Addressee,
DispatchDate,
DispatchMech
anism,
Annual Report
Y/N
CorporateFina
nceProjectID Project details
Y/N
CorporateFina
nceProjectID Project details
Y/N
IPOProjectID
Y/N
StructuredFin StructuredFin
anceTaskID
anceDetails
Y/N
CorporateTaxP
rojectID
Project details
N/Y
Corresponden
ceItemID
Project details
DispatchDate,
DispatchMech
anism,
DocumentTem
plateID
Corresponden
ceReferenceI
D
Corresponden
ceReferenceI
D,
Corresponden
ceItemID
ResponseData
Corresponden
ceId,
ChequeID,
ChequeBatchI
D
Corresponden
ceReferenceI
D
Corresponden
ceReferenceI
D
DispatchDate,
DispatchMech
anism,
DocumentTem
plateID
Corresponden
ceReferenceI
D
Cash
Management
Related
Corresponden
ce
Corresponden
ceReferenceI
D,
Corresponden
ceItemID
ResponseData
Corresponden
ceReferenceI
D
Corresponden
ceReferenceI
D,
Document(Pro
Corresponden jectFinancing
ceItemID
Application)
DispatchDate,
DispatchMech
anism,
DocumentTem
plateID,
ExpectedResp
onseDuration
RequestInbou
ndChequeDeli
veryNotificatio
n
DispatchDate,
DispatchMech
anism,
DocumentTem
plateID
DispatchDate,
DispatchMech
anism,
DocumentTem
plateID
DispatchDate,
DispatchMech
anism,
DocumentTem
plateID,
ExpectedResp
onseDuration
DispatchDate,
DispatchMech
anism,
DocumentTem
plateID
Addressee,Do
cumentType,
DocumentText
Captured
Cheque
Image, Paper
Cheque,
ChequeDetails
Corresponden
ceReferenceI
D,
Document(Pro
Corresponden jectFinancing
ceItemID
Application)
Corresponden
ceReferenceI
D
Corresponden
ceReferenceI
D,
Corresponden
ceItemID
ResponseData
RequestInbou
ndCorrespond
enceNotificati
on
Corresponden
ceReferenceI
D,
Corresponden
ceItemID
Campaign
Related
Corresponden
ce
Corresponden
ceReferenceI
D
Corresponden
ceReferenceI
D,
Corresponden
ceItemID
SignedDocum
ent(BankGuar
anteeAgreem
ent)
Corresponden
ceReferenceI
D,
Corresponden
ceItemID
SignedDocum
ent(BankGuar
anteeAgreem
ent)
Corresponden
ceReferenceI
D
RequestInbou
ndCorrespond
enceNotificati
on
DispatchDate,
DispatchMech
anism,
DocumentTem
plateID
Adressee,Doc
umentType,Te
xt
DispatchDate,
DispatchMech
anism,
DocumentTem
plateID
Addressee,Do
cumentType,
DocumentText
RequestInbou
ndCorrespond
enceNotificati
on
DispatchDate,
DispatchMech
anism,
DocumentTem
plateID
SignedDocum
ent(RequestC
hangeOfAddre
ssConfirmatio
n)
Addressee,Do
cumentType,
DocumentText
RequestInbou
ndCorrespond
enceNotificati
on
RequestInbou
ndCorrespond
enceNotificati
on
Addressee,Do
cumentType,
DocumentText
Corresponden
ceReferenceI
D,
Corresponden
ceItemID
SignedDocum
ent(LetterOfC
reditAgreeme
nt)
Corresponden
ceReferenceI
D,
Corresponden
ceItemID
SignedDocum
ent(LetterOfC
reditAgreeme
nt)
Document(Tra
de finance
TradeFinanceT transaction
ransactionID, related
PartyID
documents)
OfferID
OfferID
OfferID
Corresponden
ceReferenceI
D,
Corresponden
ceItemID
SignedDocum
ent(LetterOfC
reditAgreeme
nt)
OfferID
ReceivedAnd
SignedDocu
ments
Y
Y
Receipt
ReceivedAnd
SignedDocu
ments
ReceivedDoc
uments
ReceivedAnd
SignedDocu
ments
ValidDate
ValidDate
Corresponden
tBankID
Corresponden Correpondent
tBankID
BankDetais
N
SuspendCorre
spondentActiv FromDateTim
ity
e,ToDateTime
OutOfPatternB
ehavior
N
Counterparty
Details
Counterparty
CounterpartyI ReferenceDet
D
ails
PositionCheck
s, LimitChecks LimitDetails
PositionID
PositionCheck
s, LimitChecks LimitDetails
PositionID
ValidDate,
PaymentDetail
s
Y/N
CreditFacilityT
CreditFacilityT ransactionDet
ransactionID ails
CreditManage CreditManage
mentAssessm mentAssessm
entID
entDetails
entID
entDetails
entID
entDetails
Y
Y
CreditManage
mentAssessm
entID
CreditManage
mentAssessm
entID
ModelID
CreditManage
mentAssessm
entDetails
CreditManage
mentAssessm
entDetails
Y
Y
Y
RequestPostin
gCheckDetails
ModelID
RateValue
CurrentAccou ProcessingRes
ntID
ult
Y
Y
Y
Y
Customers
with a specific
security
holdings
PartyID
ReportID,
Report
Parameters
SubCustodian SubCustodian
ID
ActivityDetails
ValidFromDat
e, ValidToDate
Security
Holding
Quantity by
Party
PartyChannel
AccessEntitle
ments
PartyID
RelationshipTe
CustomerAgre rmsAndCondit
ementID
ionsDetails
ValidFromDat
e, ValidToDate
NewParty
RelationshipTe
rmsAndCondit
ionsDetails,
ProductTerms
AndConditions
Details,
CustomerAgre ProductVersio
ementID
nID
PartyAgreeme PartyAgreeme
ntID
nt
PartyID,
PartyAgreeme PartyAgreeme
ntID
nt
RelationshipTe
ementID
ionsDetails,
RelationshipTe
rmsAndCondit
ionsDetails,Va
CustomerAgre lidSalesProduc
ementID
tAgreementID
ValidFromDat
e, ValidToDate
ValidFromDat
e, ValidToDate
ValidFromDat
e, ValidToDate
ValidFromDat
e, ValidToDate
ValidFromDat
e, ValidToDate
ValidFromDat
e, ValidToDate
ValidFromDat
e, ValidToDate
ValidFromDat
e, ValidToDate
RelationshipTe
rmsAndCondit
ionsDetails,
ProductTerms
AndConditions
Details,
CustomerAgre ProductVersio
ementID
nID
RelationshipTe
ementID
ionsDetails
RelationshipTe
ementID
ionsDetails
RelationshipTe
rmsAndCondit
PartyID,
ionsDetails,Va
ementID
tAgreementID
RelationshipTe
rmsAndCondit
ionsDetails,Va
ementID
tAgreementID
RelationshipTe
rmsAndCondit
ionsDetails,Va
ementID
tAgreementID
RelationshipTe
rmsAndCondit
ionsDetails,Va
ementID
tAgreementID
N
CustomerCam
paignDesignP
arameters
Y/N
CustomerCam CustomerCam
paignID
paignDetails
RunFrom/to
Date,
RunLocations,
RunSegments
Y/N
CampaignID
NewParty
NewParty
CampaignID,
Lead/Prospect
ID
InitialRespons
e,
CustomerCase ResponseSche
ID
dule
CreditAgency ExternalCredit
ReportID
Report
PartyID
BankCreditAss
essment
PartyID
BankCreditAss
essment
CreditAgency ExternalCredit
ReportID
Report
PartyID
BankCreditAss
essment
PartyID
BankCreditAss
essment
Y
Y
PartyID
PartyID
PartyID
BankCreditAss
essment
BankCreditAss
essment
BankCreditAss
essment
ValidFromDat
e, ValidToDate
PartyID
Product/Servi
ce/ChannelEli
gibilityDetails
CheckNewLoc
ationImpactO
nEligibility
ValidFromDat
e, ValidToDate
PartyID,
LocationID
Product/Servi
ce/ChannelEli
gibilityDetails
EventID
DialogueResul
tDetails,
Event Details,
Event
ResultDetails,
QueryResultD
etails
PartyID,
EventID
ResponseDeta
ils
PartyID,
EventID
ResponseDeta
ils
N
Y
N
CustomerOrd
erType,
CustomerOrd
erParameters
N/Y
CustomerOrd
erID
CustomerOrd
erType,
CustomerOrd
erParameters
N/Y
CustomerOrd
erID
Y
AnalysisPeriod
,
CustomerSurv
eyReportID
ActivityPeriod,
ActivityType
Y
Y
PartyID
CustomerSurv
eys
PartyActivityD
etails
RequestedCus
tomerTaxPosit
ionDetailsNoti
ficatio
RequestPostin
gCheckDetails
PartyID,
TrasnctionID
DocumentRec
ordID
DocumentRec
ordID
DocumentRec
ordID
DocumentRec
ordID
DocumentRec
ordID
DocumentRec
ordID
DocumentRec
ordID
DocumentRec
ordID
DocumentRec
ordID
DocumentRec
ordID
DocumentRec
ordID
DocumentRec
ordID
CustomerTaxP
osition,
TransactionDe
tails
DocumentRec
ordID
DocumentRec
ordID
DocumentRec
ordID
DocumentRec
ordID
ProductLedger
ID,
ReportID
lReportDetail
ProductLedger
ID,
ReportID
lReportDetail
ProductLedger
lUpdateDetail
BusinessUnitC
omplianceDet
ails
BusinessUnitI
D,
sID
Detail
Y/N
Reporting
Period
Start/End
Period, Report
Type
Start/End
Period, Report
Type
ComplianceRe
quiredByDate
ECM/DCM
Trasnaction
outline
AccountDetail
s
ECM/DCMTran
sactionID
NostroAccoun
tID
YearEndCorpo
FinancialRepo rateFinancialA
rtID
nalysisDetails
AnalysisReque
stDetails
tID
s
AnalysisReque
stDetails
tID
s
ResearchRequ
estDetails
ResearchRepo MarketResear
rtID
ch
ResearchRequ
estDetails
ResearchRepo MarketResear
rtID
ch
FromDateTim
e,ToDateTime
RequestInbou
ndSWIFTNotifi
cation
FromDateTim
e,ToDateTime,
SWIFTMessag
eTypes
Corresponden
tBankID,
MessageConte
SWIFTMessag nt (SWIFT
eType
Keys)
MessageConte
SWIFTMessag nt (SWIFT
eID
Keys)
SWIFTMessag
Corresponden eContentRepo
tBankID
rt
N
Corresponden
tActivitySuspe FromDateTim
nded
e,ToDateTime
RequestInbou
ndSWIFTNotifi
cation
Corresponden
t Explanation
for out of
SWIFTMessag pattern
eID,
behavior
Corresponden FromDateTim
tActivityActive e,ToDateTime
RequestInbou
ndSWIFTNotifi
cation
RequestInbou
ndSWIFTNotifi
cation
Corresponden
tBankID,
SWIFTMessag
eType(MT202)
Notification of
payment from
custodian (for
dividends)
Corresponden
tBankID,
Notification of
SWIFTMessag dividend
eType(MT56*) payment
N
RequestInbou
ndSWIFTNotifi
cation
SWIFT
Message ID
(MT940/950)
RequestInbou
ndSWIFTNotifi
cation
Corresponden
tBankID,
SWIFTMessag
eType(MTnnn)
Mistmatched
settlement
terms
notification
SWIFTMessag
eID
MessageConte
(MT940/950) nt
Corresponden
tBankID,
SWIFTMessag
eType
MessageConte
nt (MT999
SWIFTMessag with
eID
explanation)
MessageConte
nt (MT999
with
explanation)
RequestInbou
ndSWIFTNotifi
cation
Start/End
Period, Report
Type
MessageConte
nt (MT
Payment
Notification
from
Corresponden
t Vostro to
SWIFTMessag cover
eID
cheques)
YearEndCorpo
rateFinancialS
FinancialState tatementDetai
mentsID
ls
InterimFinanci
FinancialState alStatementD
mentsID
etails
TransactionA
mount,
OrderingParty,
ReceiverID,
PaymentHisto
ry
N
N
ValidFromDa
te,
ValidToDate
FraudParamet
ers,
FraudRules
FraudParamet
ers,
FraudRules
ValidFromDa
te,
ValidToDate
ValidFromDat
e,
ValidToDate,
AvailableToPar
tyType
OfferID
ValidFromDa
te,
ValidToDate
GuidelineCo
mplianceDet
ails
GuidelineCo
mplianceDet
ails
OfferID
GuidelineCo
mplianceDet
ails
OfferID
Y/N
ProductID,
CampaignID
RequesterProf
ile
PartyType(SM
BCustomer)
RequestGener
alGuidelines
GuidanceText
GuidanceText
GuidanceText
InvestmentPo InvestmentPo
tfolioID
rtfolioPolicies
ValidFromDat
e, ValidToDate
ValidFromDat
e, ValidToDate
Y/N
Lead/Opportu
nityID
Y/N
Lead/Opportu
nityID
LegalReviewI LegalReviewA
D
ssessment
ID
Details
N
Y
LetterOfCredit
ID
ID
Details
LetterOfCredit
ID
Limit&Exposur Limit&Exposur
eAssessmentI eAssessment
D
Details
Limit&Exposur Limit&Exposur
eAssessmentI eAssessment
D
Details
ResponseSche
dule
OfferID
OfferID
CashAccount
Details
LoanDetails
LocationID
LocationUsage
Details
LocationID
LocationUsage
Details
LocationID
LocationUsage
Details
LocationID
LocationUsage
Details
Y/N
M&AProjectID Project details
CaseID,
MerchantResp RequestedDoc
onseID
uments
RequestBlock
OrderNotificati
on
OrderInstructi
ons
Y/N
OfferID
OfferDetails
Y/N
OfferID
OfferDetails
Y/N
CustomerOffe
rID
Y/N
Y/N
OfferID
OfferID
OfferDetails
OfferDetails
Y/N
OfferID
OfferDetails
Y/N
OfferID
OfferDetails
CliamID
N/Y
AllocationDeta
BlockOrderID ils
BlockOrderDe
tails,
BlockOrderDe
tails,
N
OrdersFromTo
, OrdersWith
OrderID
OrderDetails
Authentication Authentication
ID
Data
ID
Data
ID
Data
Y
Y
GetLegalDomi
cile
PartyID
LegalDomicile
PartyID
PartyData,
QueryResultS
ummary
PartyID
PartyData
PartyID
PartyData,
QueryResultS
ummary
PartyID
PartyPortfolio
ActivityAnalysi
sDetails
Y
PartyPortolioA
nalysisDetails
PartyCampaig
nSelectionCrit
eria
PartyID
PartyData,
QueryResultS
ummary
UpdateItemVa
lidDates
Y/N
PartyID
PartyReferenc
eDetails
PartyID
PartyData,
QueryResultS
ummary
PartyID
PartyData
PartyData,
(PartyID - no QueryResultS
match)
ummary
PartyID
FlagAsProspec
t
FlagAsProspec
t
LegalEntityStr
ucture
PartyID
PartyID
PartyData
PartyDetails(li
mited as only
a vetted
propect)
PartyLegalEnti
tyStructure
LegalEntityStr
ucture
LegalEntityStr
ucture
Y
Y
match)
QueryResultS
ummary
PartyID
KYCDetails
ValidFromDat
e, ValidToDate
PartyDetailTyp
e
PartyLegalEnti
PartyID
tyStructure
match)
QueryResultS
ummary
PartyLegalEnti
tyStructure
match)
QueryResultS
ummary
match)
QueryResultS
ummary
PartyID
PartyID
N
Y
PartyID
PartyProfileDe
tails
N
N
N
N
N
ReleasePayme
ntOrder
PaymentOrder PaymentOder
ID
Details
PaymentOrder
ID
PaymentOrder
ID
PaymentOrder
ID
PaymentOrder
ID
PaymentOrder
ID
PaymentOrder
ID
PaymentOrder
ID
PaymentOrder
ID
N
Y
ContractID
N
ReportingPeri
od
PositionKeepin
gStatus
Y
ReportingPeri
od
ReportingPeri
od
Y
Y
CashAccountI TransactionHis
D
toryDetails
PositionKeepin
gID
D
toryDetails
D
toryDetails
N
ReportingPeri
od
ReportingPeri
od
Y
Y
CashAccountI
D
CashAccountI
D
TransactionHis
toryDetails
TransactionHis
toryDetails
UpdatePosted
Indicator
(trasnactions
posted)
CashAccountI TransactionUp
D
dateDetails
ContractID,
CashAccount
ID
ContractID,
CashAccount
ID
CashAccount
ID
CashAccount
ID
Y
Y
TransactionDe
tails,
ValidDate
TransactionDe
tails,
ValidDate
TransactionID,
CounterpartyI
D
TransactionID,
CounterpartyI
D
Y/N
Y
SeverityIndica
tor
ProductVersio
n
PrivatePlacem
PrivatePlacem entProjectDes
entProjectID cription
ProductTerms
andConditions
incl. RateId
RewardsPoints
TRansactionID ProductServic
,
eDeliveryDeta
productBroker ils,
TransactionRe CostToBankDe
ferenceID
scription
Y/N
ProductID,
Enhancement
Enhancement RequestRespo
RequestID
nse
ProductID
ProductDetails
,
ProductEligibili
tyDetails,
ProductPricing
Details
ChangeReque
stsDetails
TimeAuthoriza
tion, Schedule
TimeAuthoriza
tion, Schedule
TimeAuthoriza
tion, Schedule
onID
onDescription
AdvisorySessi
onID
AdvisorySessi
onID
TimeAuthoriza
tion, Schedule
onID
onDescription
TimeAuthoriza
tion, Schedule
onID
onDescription
TimeAuthoriza
tion, Schedule
onID
onDescription
Y/N
ProductID,
ProductInvent
oryItemID
IssueDate,
IssueVolume,
IssueLocation
DistributionDe
tails
yes/no,
Product
details
Y/N
Y
ProspectSelec
tionCriterai
AdvisorySessi
onDescription
AdvisorySessi
onDescription
Y/N
ProspectCamp
aignID,
ProspectID
Y/N
ProspectID
ProspectID
Y/N
PublicOffering
PublicOffering ProjectDescrip
ProjectID
tion
Y/N
InitialPublicOff
InitialPublicOff eringProjectD
eringProjectID escription
ProspectConta
ctDetails
YearEndAudite
dFinancialStat
ements
TaxOptiization
Recommendat
ions
ComplianceCh
eckPartyIssue
Details
ComplianceCh
eckIssueType
DoNotCallLoca
tionID
PartyID,
RegulatorySui RegulatorySui
tabilityReportI tabilityAssess
D
mentDetails
DoNotCallMat
chResult
(none)
quirementReq quirementAss
uestID
essment
uestID
essment
uestID
essment
RegulatoryC
omplianceGu
idelinesDetai
ls
RegulatoryC
omplianceGu
idelinesDetai
ls
RegulatoryC
omplianceGu
idelinesDetai
ls
RegulatoryC
omplianceGu
idelinesDetai
ls
ValueDate
ValidFromDat
e, ValidToDate
ValidFromDat
e, ValidToDate
ValidFromDat
e, ValidToDate
ValidFromDat
e, ValidToDate
RegulatoryRe
portingResult
PartyID
RewardPointA
ccountSumma
ry
PartyID
RewardPointTr
ansactionDeta
ils
ProductID
ProductDetai
ls,
ProductEligib
ilityDetails,
ProductPricin
gDetails
ProductID
ProductDetai
ls,
ProductEligib
ilityDetails,
ProductPricin
gDetails
CustomerAgre
ementID,
SalesProductA
greementID
ProductTerms
AndConditions
Details,
ProductVersio
nID
CustomerAgre
ementID,
SalesProductA
greementID
ProductTerms
AndConditions
Details,
ProductVersio
nID
ProductTerms
AndConditions
Details,
SalesProductA ProductVersio
greementID nID
CustomerAgre
ementID,
SalesProductA
greementID
ProductTerms
AndConditions
Details,
SalesProductA ProductVersio
greementID nID
CustomerAgre
ementID,
SalesProductA
greementID
ProductTerms
AndConditions
Details,
ProductVersio
nID
ProductTerms
AndConditions
Details,
ProductVersio
nID
ValidFromDat
e, ValidToDate
FrameContrac ProductTerms
tID
AndConditions
Details
ValidFromDat
e, ValidToDate
ContractID
ProductTerms
AndConditions
Details
PartyID
SalesProductD
etails
OfferID
LoanDetails
ContractID
ProductTerms
AndConditions
Details
PartyID
SalesProductD
etails
N/Y
TradeID
ValidFromDat
e, ValidToDate
ReportingPeri
od,
ServiceEventT
ypes
ServiceEventT
ype
AnalysisPeriod
,
ServiceActivit
yTypes,
AnalysisID
ServiceDetails
,
ServiceDates
ServicesIDs,
ActivitiesIDs
ServiceDetails
,
ServiceDates
ServicesIDs,
ActivitiesIDs
N
N
FailureResolut
ionDetails
ServicingActiv
ityDetails
ServiceEventI
D
ValidDate/Tim
e,
UrgencyIndica
tor
InitialRespons
e,
ResponseSche
SeviceIssueID dule
ContactID
ServicingData
Y
N
ContactID
ServicingData
Transaction
details incl.
Fees,
CurrencyValue
yes/no
TransactionJo ResultCode
urnalId
ValidDate
Corresponden
tActivitySuspe FromDateTim
nded
e,ToDateTime
N/Y
InvestmentPo
rtfolioID
N/Y
TradeID
N/Y
InvestmentPo
rtfolioID
N/Y
TradeID
AssignedSpeci
alistDetails,
SpecialistTask AssignedSpeci
ID
alistSchedule
AssignedSpeci
alistDetails,
ID
alistSchedule
AssignedSpeci
alistDetails,
ID
alistSchedule
SubCustodian
SubCustodian AgreementDe
ID
tails
OfferID
TokenID
TokenData
TokenID
TokenDetails
TradeExecutio
nInstructions
TradeID
TradeDetails
TradesFromTo
, TradesWith
TradeID
TradeDetails
N/Y
TradeID
SpecliastType,
SpecialistTask
Schedule
SpecliastType,
SpecialistTask
Schedule
SpecliastType,
SpecialistTask
Schedule
SubCustodian
AgreementDe
tails
TokenDetails
UpdateNotific
ation
TradingActivit
yCurtailed
TransactionID,
AuthorizationI Authorization
D
Data
TransactionID,
D
Data
TransactionID,
D
Data
Y
Y
Y
SubPortfolioD
etails,
Securitization
Parameters
ValidFromDat
e, ValidToDate
ValidFromDat
e, ValidToDate
PartyID,
OfferID,
UnderwritingD UnderwritingD
ecisionID
ecisionDetails
PartyID,
OfferID,
UnderwritingD UnderwritingD
ecisionID
ecisionDetails
OfferID
OfferID
OfferID
Status
Control
Analysis
Reconciliation
Status
Reconciliation
Status
BankPortfolio
Details,
LoanDetails,
CollateralDeta
ils
ProcessingSta
tus
ProcessingSta
tus
Scheduled
Lead/Opportu
nityStatus
ResultIndicato
r
CardAuthoriza
tionStatus
PaymentStatu
s
CardCaseStat
us
CardCaseStat
us
ResultIndicato
r
CardTransacti
onResult
ResultIndicato
r
CaseAnalysis
PaymentComp
leted
CollateralPosit
ionStatus
CollateralPosit
ionStatus
BrokerAgreem
entStatus
RuleSetInstall
ationStatus
ResultIndicato
r
VerificationLe
vel,
Authentication
ContactStatus Level
StatusData
VerificationLe
vel,
Authentication
Level
ContactSessio
n
ProjectStatus
ProjectStatus
ProjectStatus
StructuredFin
anceTaskStatu
sComplete
ProjectStatus
Send Status
SendStatus
SendStatus
SendStatus
SendStatus
SendStatus
Corresponden
ceStatus
SendStatus
SendStatus
SendStatus
Corresponden
ceResponseSt
atus
SendStatus
SendStatus
Corresponden
ceResponseSt
atus
Corresponden
ceStatus
SendStatus
SendStatus
Corresponden
ceResponseSt
atus
SendStatus
SendStatus
Corresponden
ceResponseSt
atus
Corresponden
ceResponseSt
atus
SendStatus
PositionWithin
LimitsResult
CounterPartyR
iskValues,
CounterpartyL
imitDetails
PositionWithin
LimitsResult
CounterPartyR
iskValues,
CounterpartyL
imitDetails
TrasactionCre
ditApprovalGr
anted
TrasactionCre
ditApprovalGr
anted
TrasactionCre
ditApprovalGr
anted
TrasactionCre
ditApprovalGr
anted
TrasactionCre
ditApprovalGr
anted
ValidModel
ValidModel
AgreementSta
tus
AgreementSta
tus
PartyAgreeme
ntStatus
PartyAgreeme
ntStatus
AgreementSta
tus
AgreementSta
tus
AgreementSta
tus
AgreementSta
tus
AgreementSta
tus
AgreementSta
tus
AgreementSta
tus
AgreementSta
tus
AgreementSta
tus
CustomerCam
paignStatus
ResultIndicato
r
Lead/Prospect
Status
ResultIndicato
r
ExternalCredit
ReportStatus
ExternalCredit
ReportStatus
ExternalCredit
ReportStatus
ExternalCredit
ReportStatus
ExternalCredit
ReportStatus
ExternalCredit
ReportStatus
ExternalCredit
ReportStatus
ExternalCredit
ReportStatus
ExternalCredit
ReportStatus
QueryResultIn
dicator,
ViewingForma
tIndicator
ResultIndicato
r
ResultIndicato
r
CustomerOrd
erStatus
CustomerOrd
erStatus
ProcessingSta
tus
ProcessingSta
tus
ProcessingSta
tus
ProcessingSta
tus
ProcessingSta
tus
ProcessingSta
tus
ProcessingSta
tus
ProcessingSta
tus
ProcessingSta
tus
ProcessingSta
tus
ProcessingSta
tus
ProcessingSta
tus
ProcessingSta
tus
ProcessingSta
tus
ProcessingSta
tus
ProcessingSta
tus
FinancialLedg
erStatusUpdat
edTime/Date
FinancialComp
lianceTaskStat
us
ValidFrom
OK/NOK
OK/NOK
OK/NOK
ResultIndicato
r
Lead/Opportu
nityStatus
Lead/Opportu
nityStatus
AssessmentSt
atus
TrasactionLimi
t&ExposureAp
provalGranted
TrasactionLimi
t&ExposureAp
provalGranted
ProjectStatus
OfferStatus
OfferStatus
OfferStatus
OfferStatus
OfferStatus
OfferStatus
Trade Status
PartyDetails
PaymentOrder
Completed
ContactSessio
n
PositionKeepin
gStatus
TransactionAu
thorization
TransactionAu
thorization
PrivatePlacem
entProjectStat
us
BrokerCharge,
DueDate
ProductStatus
AdvisorySessi
onData
AdvisorySessi
onData
AdvisorySessi
onData
AdvisorySessi
onData
AdvisorySessi
onData
AdvisorySessi
onData
ResultIndicato
r
ResultIndicato
r
ResultIndicato
r
PublicOffering
ProjectStatus
InitialPublicOff
eringProjectSt
atus
ValidFromTo
AllowedStatus
AgreementSta
tus
AgreementSta
tus
AgreementSta
tus
AgreementSta
tus
AgreementSta
tus
AgreementSta
tus
AgreementSta
tus
AgreementSta
tus
AgreementSta
tus
ResultIndicato
r
ResultIndicato ServiceActivit
r
yAnalysis
PerformanceA
nalysis,
ServicingIssu
es
ServicingLogs
ResultIndicato
r
SettlementSta
tus
SettlementObl
igationResult
SettlementSta
tus
TokenStatus
TokenStatus
UpdateStatus
TransactionUn
derwritingGra
nted
TransactionUn
derwritingGra
nted
OK/NOK
OK/NOK
OK/NOK
Account
Management
Account
Reconciliation
196 SD
Account
Reconciliation

liation
Register
Corresponden
t Bank
Fulfillment
Account
Reconciliation
updateReconc Invoke &

iliation
Execute
Corresponden
t Bank
Fulfillment
Account
Recovery
initiateAccoun Initialize &

tRecovery
Register
195 SD
Accounts
Receivable
updateAccoun Invoke &

tsReceivable Execute
Advanced Voice readAdvanced Report &

Services
VoiceServices Notify
Management
ActivityReport
SD
Advanced Voice 45
Services
Operations
SD
SD
Archive Services 326 SD
Asset & Liability 216 SD

Management
Asset
Securitization
Called
Service Type
Service
(I&R,I&E,R&N
Operation
)
Name
(Drafts TBC)
SD
Advanced Voice 40
Services
Management
Advertising
Draft
Service
Operation
Called Service
Domain
Calling
Service
Domain
192 BD
Account Recovery 93
Accounts
Receivable

1-Type
1-Service
Domain
Name
0
0
64
215 SD
Advanced Voice initiateOutbou Invoke &

Servcies
ndCall
Execute
Operations
(PBX
Operations)
Advertising
initiateAdverti Initialize &
singCampaign Register
Archive
createArchive
Services
Record
Asset & Liability readBankBala
Management
nceSheet
Asset
Securitization
Contact
Routing
Initialize &
Register
Report &
Notify
checkPortfolio Invoke &

Securitization Execute
Treasury
Management
Asset
Securitization
authorisePortf Invoke &

olioSecuritizat Execute
ion
ATM Network
Management
readATMNetw Report &

orkActivity
Notify
SD
ATM Network
Operations
updateATMNet Invoke &

workStatus
Execute
Bank Drafts & 120 SD

Travelers Checks
Bank Drafts &

Travelers
Checks
updateBankDr Invoke &

aftTravelerChe Execute
ck
Bank
Guarantee

arantee
Notify
Offer
Management
Bank
Guarantee

uarantee
Register
Offer
Management
Bank
Guarantee
RegisterClaim Initialize &

Register
Contact
Dialogue
Assisted Trading - 138 SD

DELETED
ATM Network 41 SD
Management
ATM Network
Operations
46
Bank Guarantee 160 SD
Bank Portfolio &

Treasury
Bank Portfolio
Administration
212 BD
218 SD
10
Bank Portfolio updateBankPo Invoke &

Administration rtfolio
Execute
Treasury
Management
Bank Portfolio
Analysis
217 SD
Bank Portfolio
Analysis
Billing Services 208 SD
Branch Currency 48
Distribution
SD
queryPortfolio Report &

Details
Notify
Asset
Securitization
Billing Services createBill
Initialize &
Register
Corporate Tax
Advisory
Services
Initialize &
Register
M&A Advisory
Services
Branch
Currency
Distribution

Cash/Currenc
y Inventory
Branch
Currency
Distribution
reportOnDeliv Report &

er/collect
Notify
cash/currency
Branch
Location
Operations
requestBranch Invoke &

Currency
Execute
Branch Currency 47
Management
SD
11
Branch
Currency
Management
Branch Location 36
Management
SD
12
Branch Location readBranchLo Report &

Management
cationActivity Notify
Branch Location 43
Operations
SD
Branch Location initiateLocatio Initialize &

Operations
nOperationalR Register
equest
Customer
Campaign
Execution
Branch Location initiateEODSe Invoke &

Operations
rvicingPosition Execute
BalanceGathe
ring
Branch
Portfolio
Branch Location reportEODSer Report &

Operations
vicingPosition Notify
Balance
Servicing
Position
Branch Location Deliver/collect Invoke &

Operations
Branch
Currency
Distribution
Branch Location reportOnDeliv Report &

Operations
er/collect
Notify
cash/currency
Branch Network 38
Management
Servicing
Position
SD
13
Branch Network readBranchNe Report &

Management
tworkActivity Notify
Branch Portfolio 238 SD
14
Branch Portfolio readBranchPo Report &

rtfolioAnalysis Notify
15
Brand
Management
requestBrand Invoke &

Management Execute
Brokered
Product
notifyBrokere Report &

dProductLead/ Notify
Opportunity
Lead/Opportu
nity
Management
Brokered
Product
CreateBrokere Initialize &

dProductAgre Register
ement
Offer
Management
Brokered
Product
CreateBrokere Initialize &

dProductAgre Register
ement
Offer
Management
16
Building
Maintenance
requestBuildin Invoke &

gMaintenance Execute
17
Business
Architecture
readBusiness Report &

Architecture Notify
Brand
Management
63
SD
Brokered Product 121 SD
Building
Maintenance
281 SD
274 BD
Buildings,
Equipment and
Facilities
Business Analysis 234 BD
322 SD
Business
Architecture
Business
Command &
Control
282 BD
Business
Development
62
SD
18
Business
Development
updateBusine Invoke &

ssPlan
Execute
Business
Development
Policies
Business
Business Risk
Models
61
SD
19
Business
Development
Policies
readBusinessP Report &

olicy
Notify
318 BD
227 SD
20
Business Risk
Models
requestBusine Invoke &

ssRiskModel Execute
Business
Support
Business Unit
Accounting
251 BA
Business Unit
Accounting

UnitJournal
Notify
Businss Unit
Fiancial
Analysis
Business Unit
Accounting

UnitJournal
Notify
Businss Unit
Fiancial
Analysis
Business Unit
Accounting

UnitJournal
Notify
Financial
Statements
Business Unit
Accounting

UnitJournal
Notify
Business Unit
Budget
Business Unit
Accounting

ssUnitAccount Execute
ing
Financial
Accounting
Business Unit
Accounting
executeBusine Initialize &

ssUnitAccount Register
ingTransaction
Position
Keeping
Business Unit
Budget

UnitBudget
Notify
Business Unit
Management
Business Unit
Budget

Business Unit
Management
Business Unit
Budget
287 SD
284 SD
Business Unit 285 SD

Financial Analysis
Business Unit
Budget

UnitBudget
Notify
Business Unit
Management
Business Unit
Budget

UnitBudget
Notify
Tax
Administration
Business Unit
Budget

Tax
Administration
Business Unit
Financial
Analysis

UnitFinancialA Notify
nalysis
Business Unit
Management
Business Unit
Financial
Analysis

nalysis
Business Unit
Management
Business Unit
Financial
Operations
286 SD
Business Unit
Financial
Operations

ssUnitFinancia Execute
lOperatingPla
n
Business Unit
Management
Business Unit
Management
288 SD
Business Unit
Management
initiateBusines Initialize &

sUnitReview Register
Financial
Control
Business Unit
Management
updateBusine Initialize &

ssUnitBudget Register
Financial
Control
Business Unit
Management

Financial
Control
Business Unit
Management

ssUnitOperati Execute
ngPlan
Financial
Compliance
Resolution
Business Unit
Operations

UnitOperation Notify
s
Business Unit
Operations
289 SD
21
Call Center
Management
37
SD
Call Center
Operations
42
SD
22
Call Center
Management
readCallCente Report &

rActivity
Notify
Call Center
Operations

ngResources Execute
Prospect
Campaign
Management
Card
Authorization
112 SD
Card
Authorization
authoriseCard Invoke &

Transaction
Execute
Card Facility
Card Billing &

Payments
114 SD
Card Billing &

Payments

ing
Register
Card Facility
Card Billing &

Payments
notifyChequeP Report &

aymentReceip Notify
t
Cheque
Processing
Card Capture
113 SD
Card Capture

ayment
Execute
Card Facility
Card Case
100 SD
Card Case

se
Register
Contact
Dialogue
Card Case

se
Register
Contact
Dialogue
Card Case
readCardCase Report &

Notify
Case
Resolution
Analysis
Card Facility
notifyCardPay Report &

ment
Notify
Card Billing &

Payments
Card Facility
111 SD
Cards
Case
Management
110 BD
97
SD
Case Resolution 98
Analysis
Card Facility
initiateCardPa Invoke &

yment
Execute
Contact
Dialogue
Card Facility
initiateNewCa Initialize &

rdFacility
Register
Offer
Management
Card Facility

tyStatement Notify
Contact
Dialogue
Card Facility

tyStatement Notify
Contact
Dialogue
Case
Management
createCase
Contact
Dialogue
Invoke &
Execute
SD
Case Resolution readCaseReso Report &

Analysis
Case
Management
169 SD
Cash
Management &
Account Services
Cash
Management & rpartyAccount Execute
Account
Services
Payment
Execution
Central Cash
Holding
Calculate
Invoke &
inventory and Execute
determine
cash float
excess/needs
Branch
Location
Operations
Channel
Activity
Analysis

ChannelActivit Notify
y
Contact
Dialogue
Central Cash
Holding
187 SD
Channel Activity 210 SD

Analysis
Channel Portfolio 239 SD
23
Channel
Portfolio
readChannelP Report &

ortfolio
Notify
Channel Specific 35 BD
Cheque Lock Box 172 SD
24
Cheque Lock
Box

LockBox
Register
Cheque
Processing
provideChequ Invoke &

eConfirmation Execute
Details
Cash
Management
& Account
Services
Cheque
Processing
provideReject Invoke &

edChequeDet Execute
ails
Cash
Management
& Account
Services
Cheque
Processing

Processing
Register
Cheque Lock
Box
Cheque
Processing
notifyCorresp Report &

ondentTransac Notify
tion
Corresponden
t Bank
Fulfillment
Cheque
Processing
186 SD
188 BD
Collateral
Administration
Collateral Asset 190 SD
Administration
Collateral
Management
Collections
25
189 SD
191 SD
26
Collateral Asset readCollateral Report &

Administration Asset
Notify
Collateral
Management

Position
Notify
Offer
Management
Collateral
Management

Position
Notify
Offer
Management
Collections
initiateCollater Initialize &

alItemCollecti Register
on
Commission
Agreement
79
SD
Commission
Agreement

onAgreement Notify
Brokered
Product
Commission
Transaction
80
SD
Commission
Transaction
initiateCommi Initialize &

ssionTransacti Register
on
Brokered
Product
Commission
Transaction

Brokered
Product
Company
Billing &
Payments
createCompan Initialize &

yInvoice
Register

& Payments
27
Competitor
Analysis
240 SD
Competitor
Analysis
readCompetit Report &

orAnalysis
Notify
Customer
Campaign
Management
Compliance
Reporting
247 SD
Compliance
Reporting
checkComplia Maintain &

nceRules
Analyze
Servicing
Position
Compliance
Reporting
updateRuleset Invoke &

Execute
Regulatory
Compliance
Compliance
Reporting
Compliance
Reporting
Channel
Activity
Analysis
checkParty
Payment
Order
Payment
Order

Analysis
28
Invoke &
Execute
executeCompl Initialize &
ianceChecks Register
readChannelA Report &
ctivity
Notify
Consumer
Investments
122 SD
104 BA
Consumer
Products
116 BD
Consumer
Services
Contact Dialogue 58 SD
29
Consumer
Investments
executeConsu Invoke &

merInvestme Execute
nt
Contact
Dialogue
Contact
Dialogue

Dialogue
Register
initiateAutom Initialize &
atedContactDi Register
alogue
Servicing
Position
Servicing
Position
Contact
Dialogue
Contact
Dialogue
Contact
Dialogue

Dialogue
Register
Dialogue
Register
initiateOutbou Initialize &
ndContactSes Register
sion
Servicing
Position
Servicing
Position
Servicing
Position
Contact
Dialogue
Contact
Dialogue
Contact
Dialogue

Dialogue
Register
Dialogue
Register
captureCusto Initialize &
merNeeds
Register
Servicing
Position
Servicing
Position
Servicing
Position
Contact
Dialogue
updateRemitt Invoke &

anceAmount Execute
Servicing
Position
Contact
Dialogue
Contact
Dialogue
executeCompl Invoke &

ianceRules
Execute
notifyTransacti Report &
onDetails
Notify
Servicing
Position
Servicing
Position
Contact
Dialogue
Contact
Dialogue
Contact
Dialogue
Contact
Dialogue
Contact
Dialogue
closeContactD Invoke &

ialogue
Execute
handleContact Invoke &
Execute
mer
Execute
handleContact Invoke &
Execute
logCustomerD Invoke &
etails
Execute
Servicing
Position
Contact
Routing
Contact
Routing
Servicing
Position
Sevicing
Position
Contact
Dialogue
closeDialog
Sevicing
Position
Report &
Notify
Contact Routing 57
Continuity
Planning
SD
Contact Routing handOverCont Invoke &

act
Execute
PBX
Operations
Contact Routing passThroughS Invoke &

elfService
Execute
ATM Network
Operations
Contact Routing initiateOutbou Invoke &

ndContact
Execute
Contact
Dialogue
Contact Routing routeContactT Invoke &

oResource
Execute
Contact Routing informContact Invoke &
Finished
Execute
Contact Routing assigneResour Invoke &
ce
Execute
Contact Routing processInbou Invoke &
ndContact
Execute
Contact Routing closeSession Invoke &
Execute
Continuity
updateContnu Invoke &
Planning
ityPlan
Execute
E-Branch
Operations
Contact
Dialogue
Voice Services
Operations
Contact
Dialogue
Sevicing
Position
323 SD
30
Contractor/
Supplier
Agreement
14
SD
31
Contractor/
Supplier
Agreement
readSupplierA Report &

greement
Notify
Contribution
Analysis
243 SD
32
Contribution
Analysis
executeContri Initialize &

butionAnalysis Register
Contribution
Models
233 SD
33
Contribution
Models
requestContri Invoke &

butionModel Execute
Corporate
Alliance/Stake
Holder
314 SD
34
Corporate
Alliance/Stake
Holder
updateCorpor Invoke &

ateAllianceRel Execute
ationship
162 BD
Corporate
Banking Products
313 SD
Corporate
Communications
Corporate
executeAnnua Invoke &
Communication lReport
Execute
s
Corporate Current 165 SD

Account
35
Corporate
Current
Account
Corporate Event 155 SD

Handling
36
Corporate
createCorpora Initialize &
Event Handling teEvent
Register
175 SD
Corporate
Finance Services
Corporate
Strategy
transactCorpo Invoke &

rateCurrentAc Execute
count
Corporate
Finance
Services
initiateCorpor Initialize &

ateFinancePro Register
ject
Customer
Relationship
Management
Corporate
Finance
Services

ateFinancePro Register
ject
Customer
Relationship
Management
Corporate
Finance
Services
initiateIPOAdv Initialize &

isoryProject
Register
Customer
Relationship
Management
Corporate
Finance
Services
initiateStructu Initialize &

redFinancePro Register
ject
Offer
Management
37
Corporate
Policies
queryCorporat Report &

ePolicies
Notify
315 SD
38
Corporate
Relationship

ateRelationshi Execute
p
319 SD
39
Corporate
Strategy

eStrategy
Notify
Corporate Tax
Advisory
Services

ateTaxAdvisor Register
yProject
174 BD
Corporate
Financing and
Advisory Services
Corporate Policies 320 SD
Corporate
Products
Corporate
Relations
Corporate
Relationship
Corporate
Strategy
157 BA
312 BD
Corporate Tax 177 SD

Advisory Services
Correspondence 327 SD
Correspondenc createCorresp Initialize &

e
ondence
Register
Customer
Relationship
Management
Corporate
Event
Handling

e
ondence
Register
Customer
Order

e
esponse
Card Billing &

Payments
Correspondenc notifyCorresp Report &

e
ondenceRecei Notify
pt
Cheque
Processing

e
ondence
Register
Card Facility

e
ondence
Register
Card Case

e
ondence
Register
Card Case
Correspondenc notifyInbound Report &

e
Corresponden Notify
ce
Cash
Management
& Account
Services

e
esponse
Cash
Management
& Account
Services

e
ondence
Register
Cheque
Processing

e
esponse
Project
Financing

e
ondenceRecei Notify
pt
Project
Financing

e
ondence
Register
Project
Financing

e
esponse
Customer
Order

e
ondenceRecei Notify
pt
Customer
Order
Correspondenc notifyInbound Report &

e
Corresponden Notify
ce
Prospect
Campaign
Execution

e
ondence
Register
Customer
Campaign
Execution

e
esponse
Bank
Guarantee

e
ondenceRecei Notify
pt
Bank
Guarantee

e
ondence
Register
Credit Facility

e
esponse
Letter of
Credit
Correspondent
Bank Data
Management
10
SD
Correspondent 185 SD
Bank Fulfillment

e
ondenceRecei Notify
pt
Letter of
Credit

e
ondenceRecei Notify
pt
Trade Fiance
Services
Correspondenc Corresponden Initialize &

e
ceWithRespon Register
se
Offer
Management
Correspondenc
e
Correspondenc
e
Offer
Management
Offer
Management
GatherDocum
entation
Corresponden
ceWithRespon
se
Initialize &
Register
Initialize &
Register

e
esponse
Letter of
Credit
Correspondenc Corresponden Initialize &

e
ceWithRespon Register
se
Offer
Management

e
ondenceRequ Register
est
Deposit
Account

e
ondenceRequ Register
est
Servicing
Position
Correspondenc createCorresp Report &

e
ondence
Notify
Current
Account
Correspondent createCorresp Initialize &

Bank Data
ondentBankD Register
Management
etails
Corresponden
t Bank
Relationship
Management
Correspondent readCorrespo Report &

Bank Data
ndentBankDet Notify
Management
ails
Corresponden
t Bank
Relationship
Management
Correspondent updateCorres Invoke &

Bank
pondentBank Execute
Fulfillment
Status
Corresponden
t Bank
Relationship
Management
Correspondent 9
Bank Relationship
Management
Counterparty
Administration
24

Bank
pondentBank Execute
Fulfillment
Status
Corresponden
t Bank
Relationship
Management

Bank
pondentBank Execute
Fulfillment
Status
Corresponden
t Bank
Relationship
Management
SD

Bank
pondentBank Execute
Relationship
Status
Management
Financial
Message
Analysis
SD
Counterparty
readCounterp Report &
Administration arty
Notify
Securities
Fails
Processing
Counterparty
Risk
checkPosition Invoke &

Counterparty Execute
Risk
Position
Management
Counterparty
Risk

Counterparty Execute
Risk
Position
Management
Counterparty Risk 197 SD
Credit Facility
164 SD
Credit Facility
executeCredit Invoke &

FacilityPayme Execute
nt
Trade Fiance
Services
Credit
Management
163 SD
Credit
Management

Offer
Management
Credit
Management

Offer
Management
Credit Risk
Models
224 SD
Credit
Management

Offer
Management
Credit
Management

Offer
Management
Credit
Management

Offer
Management
Credit Risk
Models

kModel
Notify
Counterparty
Risk
Credit Risk
Models

kModel
Notify
Counterparty
Risk
Credit Risk
Operations
136 SD
40
Credit Risk
Operations
invokeCreditRi Invoke &

sk
Execute
Credit/Margin
Policies
230 SD
41
Credit/Margin
Policies
queryCredit/M Report &

arginPolicy
Notify
Cross Channel
Cross Product
Operations
Currency
Exchange
Current Account
51
BD
180 BA
119 SD
Currency
Exchange
retrieveRateV Maintain &

alue
Analyze
Servicing
Position
108 SD
Current
Account
executeBooki Invoke &

ng
Execute
Contact
Dialogue
Current
Account
queryCurrent Report &

Account
Notify
Position
Keeping
Current
Account
Current
Account
getAccountBal Invoke &

ance
Execute
transferFunds Invoke &
Execute
Contact
Dialogue
Contact
Dialogue
Current
Account
getAccountDe Invoke &

tails
Execute
Contact
Dialogue
Custody
Administration
154 SD
Customer Access 90
Entitlement
Customer
Agreement
88
SD
SD
Custody
readCustodyC Report &
Administration ustomerDetail Notify
s
Corporate
Event
Handling
Custody
readSubCusto Report &
Administration dianActivity
Notify
Interbank
Relationship
Management
Customer
Access
Entitlement
Card Facility

ChannelAcces Notify
sEntitlement
Customer
getAccessEnti Invoke &
Access
tlements
Execute
Entitlement(Cu
stomer Product
Coverage)
Contact
Dialogue
Customer
Agreement

Agreement
Notify
Customer
Relationship
Management
Customer
Agreement

Agreement
Notify
Card Facility
Customer
Agreement

Offer
Management
Customer
Agreement

Agreement
Notify
Offer
Management
Customer
Agreement

Agreement
Notify
Contact
Dialogue
228 SD
Customer
Behavior Models
42
Customer
Agreement

Agreement
Notify
Offer
Management
Customer
Agreement

Agreement
Notify
Brokered
Product
Customer
Agreement

Agreement
Notify
Contact
Dialogue
Customer
Agreement

Agreement
Notify
Customer
Order
Customer
Agreement

Agreement
Notify
Customer
Campaign
Execution
Customer
Agreement

Agreement
Notify
Offer
Management
Customer
Agreement

Agreement
Notify
Offer
Management
Customer
Agreement

Agreement
Notify
Offer
Management
Customer
Behavior
Models
requestCusto Invoke &

merBehaviorM Execute
odel
Customer
Behavioral
Insights
91
SD
69
Customer
Campaign Design
Customer
Campaign
Execution
Customer
Campaign
Management
75
43
Customer
Behavioral
Insights

Insights
Notify
SD
Customer
Campaign
Design

erCampaignD Register
esign
Customer
Campaign
Management
SD
Customer
Campaign
Execution

erCampaign Register
Customer
Campaign
Management
Customer
Campaign
Execution

merCampaign Execute
Contact
Dialogue
Customer
Campaign
Execution
accessOnInvoke &
LineCustomer Execute
Campaign
Contact
Dialogue
Customer
Campaign
Management

CampaignActi Notify
vity
68
SD
44
Customer Case 99
SD
Customer Case initiateCustom Initialize &

erCase
Register
Contact
Dialogue
Customer Credit 92
Rating
SD
Customer
Credit Rating
requestExtern Invoke &

alCustomerCr Execute
editReport
Offer
Management
Customer
Credit Rating

CreditAssess Notify
ment
Offer
Management
87
Customer
Eligibility Profile
SD
Customer
Credit Rating

CreditAssess Notify
ment
Offer
Management
Customer
Credit Rating
requestExtern Invoke &

alCustomerCr Execute
editReport
Prospect
Campaign
Execution
Customer
Credit Rating

CreditAssess Notify
ment
Offer
Management
Customer
Credit Rating

CreditAssess Notify
ment
Offer
Management
Customer
Credit Rating

CreditAssess Notify
ment
Offer
Management
Customer
Credit Rating

CreditAssess Notify
ment
Offer
Management
Customer
Credit Rating

CreditAssess Notify
ment
Offer
Management
Customer
ReviewRating Initialize &
Credit Rating
Register
Customer
Eligibility Profile erEligibility
Execute
Bank
Guarantee
Contact
Dialogue
Customer
Eligibility Profile erEligibility
Execute
Customer
Order
Customer Event 94
History
SD
Customer Loans 105 BD

& Deposits
85
BD
Customer
Management
Customer Order 101 SD
Customer
Event History
getCustomerE Report &

ventSummary Notify
Contact
Dialogue
Customer
Event History

erEvent
Register
Contact
Dialogue
Customer
Event History

erEvent
Register
Contact
Dialogue
Customer
Event History
createCustom Report &

erEventLog
Notify
Contact
Dialogue
Customer
Event History
Customer
Event History
getCustomerH Invoke &

istory
Execute
Eventlog
Notify
Contact
Dialogue
Contact
Dialogue
Customer
Order

rOrder
Register
Customer
Relationship
Management
Customer
Portfolio
Customer
Order

erOrder
Register
237 SD
45
Customer
Portfolio

PortfolioAnaly Notify
sis
Customer
Relationship
Management
86
SD
46
Customer
Relationship
Management

merRelationsh Execute
ip
Customer
Surveys
70
SD
Customer
Surveys

SurveyResults Notify
Customer Tax
Handling
Dealer
Workbench
123 SD
133 SD
47
Contact
Dialogue
Customer
Campaign
Management
Customer Tax readCustomer Report &

Handling
Activity
Notify
(Customer Tax
Position)
Customer
Order

Handling
rTaxPosition
Notify
(Customer Tax
Position)
Regulatory
Compliance
Dealer
Workbench
initialiseDeale Initialize &

rWorkbench
Register
Delivery &
Receipt
Management
151 SD
Deposit Account 109 SD
Delivery &
Receipt
Management
(Settlement
Delivery
Management)
updateCorres Invoke &

pondentBank Execute
ServiceStatus
Corresponden
t Bank
Relationship
Management
Delivery &
Receipt
Management
(Settlement
Delivery
Management)
updateSettle
mentService
Corresponden
t Bank
Relationship
Management
Delivery &
Receipt
Management
(Settlement
Delivery
Management)

ment
Register
Settlement
Obligation
Management
Delivery &
Receipt
Management
(Settlement
Delivery
Management)

ment
Register
Settlement
Obligation
Management
Deposit
Account

Account
Notify
Position
Keeping
Invoke &
Execute
Development
Environment
256 SD
48
Development
Environment
accessDevelo Invoke &

pmentEnviron Execute
ment
Direct Debit
Fulfillment
171 SD
49
Direct Debit
Fulfillment
executeDirect Initialize &

Debit
Register
Direct Debit
Mandate
Management
170 SD
50
Direct Debit
Mandate
Management
updateDirectD Invoke &

ebitMandate Execute
Disbursement
204 SD
51
Disbursement
executeDisbur Initialize &

sement
Register
Document
Management &
Archive
Document
Services
324 BD
325 SD
Document
Services

ument
Register
Corporate
Event
Handling
Document
Services

ument
Register
Customer
Order
Document
Services

ument
Register
Card Billing &

Payments
Document
Services

ument
Register
Offer
Management
Document
Services

ument
Register
Sales Product
Agreement
Document
Services

ument
Register
Card Case
Document
Services

ument
Register
Offer
Management
Document
Services

ument
Register
Customer
Order
Document
Services

ument
Register
Bank
Guarantee
Document
Services

ument
Register
Offer
Management
Document
Services

ument
Register
Letter of
Credit
Document
Services

ument
Register
Offer
Management
Dunning
207 SD
52
E-Branch
Management
39
SD
53
E-Branch
Operations
ECM/DCM
44
SD
139 SD
Document
Services
ReadDocumen Report &

ts
Notify
Offer
Management
Document
Services
StoreDocume Initialize &

nts
Register
Offer
Management
Document
Services

ts
Notify
Offer
Management
Document
Services

nts
Register
Offer
Management
Document
Services

nts
Register
Offer
Management
Document
Services

ument
Register
Letter of
Credit
Document
Services

ts
Notify
Offer
Management
Document
Services

nts
Register
Offer
Management
Document
Services
Dunning
StoreDocume
nts
initialiseDunni
ng
Bank
Guarantee
Loan
E-Branch
Management
updateEInvoke &
BranchConfig Execute
uration
E-Branch
Operations
processInbou Invoke &

ndContact
Execute
*customer*
ECM/DCM

Public
Offering
Initialize &
Register
Initialize &
Register
Economic Capital 226 SD
54
Economic
Capital
readEconomic Report &

CapitalAssess Notify
ment
Employee Access 304 SD

Profile
55
Employee
Access Profile
readEmployee Report &

AccessProfile Notify
56
Employee
Assessment
updateEmploy Invoke &

eeAssessment Execute
Employee
Assessment
301 SD
Employee
Assignment
297 SD
57
Employee
Assignment
createEmploy Initialize &

eeAssignment Register
Employee
Benefits
305 SD
58
Employee
Benefits

eeBenefits
Execute
Employee
Certification
300 SD
59
Employee
Certification

Certification Notify
Employee Payroll 302 SD

& Incentives
60
Employee
Payroll &
Incentives
transactEmplo Invoke &

yeePayment Execute
Employee Record 298 SD
61
Employee
Record

eeRecord
Execute

eeContract
Execute
Employee/
Contractor
Contract
299 SD
62
Employee/
Contractor
Contract
Equipment
Administration
278 SD
63
Equipment
assignEquipm Invoke &
Administration ent
Execute
Equipment
Maintenance
279 SD
64
Equipment
Maintenance
requestEquip Invoke &

mentMaintena Execute
nce
eTrading
Workbench
129 SD
65
eTrading
Workbench
initialiseeTradi Initialize &

ngWorkbench Register
External Agency
BD
Factoring
Finance
Financial
Accounting
Financial
Compliance
Resolution
173 SD
66
290 BD
250 SD
293 SD
Financial Control 292 SD
23
Financial
Instrument
Reference Data
Management
Financial
Instrument
Valuation
Factoring
executeFactori Initialize &

ng
Register
Financial
Accounting
readFinancialL Report &

edger
Notify
Account
Reconciliation
Financial
Accounting

urnal
Notify
Businss Unit
Fiancial
Analysis
Financial
Accounting

urnal
Notify
Financial
Statements
Financial
Accounting

ccount
Execute
Loan
Financial
Compliance
Resolution
initiateFinanci Initialize &

alComplianceT Register
ask
Financial
Control
Financial
Control

sUnitFinancial Register
Assessment
Internal Audit
Financial
Control
executeYearE Invoke &

ndFinancialRe Execute
porting
Corporate
Strategy
SD
67
Financial
readFinancialI Report &
Instrument
nstrument
Notify
Reference Data
Management
156 SD
68
Financial
Instrument
Valuation
requestFinanc Initialize &

ialInstrument Register
Valuation
222 SD
Financial
Instrument
Valuation Models
Financial Market 18
Analysis
Financial Market 19
Research
SD
SD
Financial Markets 124 BA

Financial Message 183 SD
Analysis
Gateway
69
Financial
Instrument
Valuation
Models
requestFinanc Invoke &

ialInstrument Execute
ValuationMod
el
Financial
initiateMarket Initialize &
Market Analysis AnalysisReque Register
st
M&A Advisory
Services
Financial
Market Analysis AnalysisReque Register
st
Corporate
Finance
Services
Financial
Market
Research

ResearchRequ Register
est
M&A Advisory
Services
Financial
Market
Research

ResearchRequ Register
est
Corporate
Finance
Services
Financial
Message
Analysis
provideSWIFT Invoke &

MessageActivi Execute
ty
Financial
Message
Gateway
Financial
Message
Gateway

ssageWithRep Execute
onse
Corresponden
t Bank
Fulfillment
Financial
Message
Gateway

Receipt
Notify
Corresponden
t Bank
Fulfillment
Financial
Message
Gateway
readSWIFTMe Report &

ssages
Notify
Corresponden
t Bank
Relationship
Management
Financial
Message
Gateway

ssage
Execute
Corresponden
t Bank
Relationship
Management
Financial
Message
Gateway

pondentBank Execute
Status
Corresponden
t Bank
Relationship
Management
Financial
Message
Gateway

ssage
Execute
Corresponden
t Bank
Relationship
Management
Financial
Message
Gateway

Receipt
Notify
Corresponden
t Bank
Fulfillment
Financial
Message
Gateway

pondentBank Execute
Status
Corresponden
t Bank
Relationship
Management
Financial
Message
Gateway

Receipt
Notify
Corresponden
t Bank
Fulfillment
Financial
Message
Gateway

Receipt
Notify
Corporate
Event
Handling
Financial
Message
Gateway

ssage
Execute
Settlement
Delivery
Management
Financial
Message
Gateway

Receipt
Notify
Settlement
Delivery
Management
Financial
Message
Gateway

Receipt
Notify
Corresponden
t Bank
Fulfillment
Financial
Message
Gateway

ssageWithRep Execute
onse
Corresponden
t Bank
Fulfillment
Financial
Statements
Fixed Asset
Register
291 SD
273 SD
Fraud Models
229 SD
70
Financial
Message
Gateway

Receipt
Notify
Corresponden
t Bank
Fulfillment
Financial
Message
Gateway

ssage
Execute
Cheque
Processing
Financial
Message
Gateway

Receipt
Notify
Corresponden
t Bank
Fulfillment
Financial
Statements
executeYearE Invoke &

ndFinancialSt Execute
atements
Financial
Control
Financial
Statements

Statements
Notify
Tax
Administration
Fixed Asset
Register
updateFixedA Invoke &

ssetRegister Execute
Fraud Detection executeFraud

Detection
Fraud Detection updateFraudM
odels
Fraud Models
Initialize &
Register
Invoke &
Execute

odels
Execute
Compliance
Checks
Fraud Models
Fraud AML
Resolution
Fraud/AML
Resolution
249 SD
Gap Analysis
223 SD
Guideline
Compliance
245 SD
Hedge Fund
Administration
71
146 SD
72
HR Policies & Plan 296 SD
73
Human Resource 295 BD

Management
Fraud/AML
Resolution
executeFraud Initialize &

AMLResolutio Register
n
Fraud
Detection
Gap Analysis
updateGapPos Invoke &

ition
Execute
Guideline
Compliance
ProvideCompli Report &

anceGuideline Notify
s
Offer
Management
Guideline
Compliance
Guideline
Compliance
AssessGuideli
neCompliance
ProvideCompli
anceGuideline
s
Invoke &
Execute
Report &
Notify
Offer
Management
Offer
Management
Guideline
Compliance
Guideline
Compliance
AssessGuideli
neCompliance
ProvideCompli
anceGuideline
s
Invoke &
Execute
Report &
Notify
Offer
Management
Offer
Management
Guideline
Compliance
Hedge Fund
Administration
AssessGuideli Invoke &

neCompliance Execute
updateHedgeF Invoke &
undAllocation Execute
Offer
Management
HR Policies &
Plan
readHRPolicie Report &

s
Notify
Information
Provider
Administration
Information
Provider
Operation
SD
16
SD
310 SD
Intellectual
Property Portfolio
Interactive Help 59
Interbank
Relationship
Management
74
75
SD
SD
76
Information
readInformati Report &
Provider
onProviderSer Notify
Administration viceAssessme
nt
Information
Provider
Operations
UpdateCusto
merHistory
Invoke &
Execute
Bank
Guarantee
Information
Provider
Operations
FileLoan
Initialize &
Register
Syndicated
Loan
Intellectual
Property
Portfolio
registerIntelle Initialize &

ctualProperty Register
Interactive Help updateInterac Invoke &

Customer
Campaign
Design
Interactive Help getGuidence
Invoke &
Execute
InteractiveHelp requestIntera Report &
ctiveHelp
Notify
Contact
Dialogue
Contact
Dialogue

ctiveHelp
Notify
Contact
Dialogue

ctiveHelp
Notify
Contact
Dialogue
Interbank
Relationship
Management
readInterbank Report &

RelationshipA Notify
ssessment
Internal Audit
267 SD
77
Internal Audit
initiateInterna Initialize &

lAudit
Register
Internal Network 264 SD

Operation
78
Internal
Network
Operation
initialiseIntern Initialize &

alNetwork
Register
79
Investment
Portfolio
Analysis
readInvestme Report &

ntPortfolioAna Notify
lysis
80
Investment
Portfolio
Management
updateInvest Invoke &

mentPortfolio Execute
Plan
Investment
Portfolio
Planning
readPortfolioP Report &

olicies
Notify
updateInvesto Invoke &
rRelationsMe Execute
mbership
125 BD
Investment
Management
127 SD
Investment
Portfolio Analysis
Investment
Portfolio
Management
128 SD
126 SD
Investment
Portfolio Planning
Investor Relations 317 SD
81
Investor
Relations
IT Architecture 254 SD
Standards &
Guidelines
82
IT Architecture readITArchitec Report &

Standards &
ture
Notify
Guidelines
83
IT Policies &
Plan
IT Policies & Plan 253 SD
Knowledge &
Intellectual
Property
Management
308 BD
readITPolicies Report &

&Plan
Notify
Investment
Portfolio
Management
Knowledge
Exchange
311 SD
84
Lead/Opportunity 74
Management
Knowledge
Exchange
registerKnowl Initialize &

edgeItem
Register
Lead/Opportuni captureLead/ Initialize &

ty Management Opportunity
Register
Contact
Dialogue

Register
Customer
Order
Leasing
107 SD
85
Leasing
Leasing Item
Administration
206 SD
86
Leasing Item
readLeasingIt Report &
Administration em
Notify
initiateLeasing Initialize &

Register
Legal Assurance 266 SD
Legal
Assurance
Letter of Credit 159 SD
Letter of Credit queryLetterOf Report &

Credit
Notify
Offer
Management
Letter of Credit initiateLetterO Initialize &

fCredit
Register
Offer
Management

Credit
Notify
Offer
Management
Letter of Credit CreateLetterO Initialize &

fCredit
Register
Offer
Management
Limit &
Exposure
Management
Offer
Management
Limit & Exposure 167 SD

Management
requestLegalR Initialize &

eview
Register

ctionForLimit& Register
Exposure
Offer
Management
Liquidity Risk
Models
225 SD
Loan
106 SD
Location Data
Management
26
87
SD
Limit &
Exposure
Management

ctionForLimit& Register
Exposure
Liquidity Risk
Models
requestLiquidi Invoke &

tyRiskModel Execute
Loan
Loan
Capture Loan Initialize &

Register
CreateLoan
Loan
UpdateLoan
Offer
Management
Location Data
Management
Initialize &
Register
checkValidLoc Invoke &
ation
Execute
Offer
Management
Offer
Management
Offer
Management
Offer
Management
Location Data
Management

ation
Execute
Customer
Order
Location Data
Management

ation
Execute
Prospect
Campaign
Execution
Location Data
Management

ation
Execute
Prospect
Campaign
Execution
M&A Advisory
Services
initiateM&AAd Initialize &

visoryProject Register
Customer
Relationship
Management
queryManage Report &

mentManual Notify
M&A Advisory
Services
176 SD
Management
Manual
309 SD
88
Management
Manual
Market Analysis 242 SD
89
Market Analysis readMarketAn Report &

alysis
Notify
Market Data
Market Data
Dissemination
Administration
15
21
BD
SD
90
Market Data
assignMarket Invoke &
Dissemination DataServiceAc Execute
Administration cess
Market Data
Dissemination
Operation
22
SD
91
Market Data
Dissemination
Operation

DataDissemin Register
ation
Market
Information
Management
SD
92
Market
Information
Management
137 SD
93
Market Making initiateMarket Initialize &

Making
Register
144 BD
Market
Market Research 241 SD
94
Market
Research

Research
Register
95
Market Risk
Models
requestMarket Invoke &

RiskModel
Execute
Merchant
Relations

Market Making
Market Risk
Models
17
221 SD
Marketing
Merchant
Relations
60
BD
115 SD
Models
Mutual Fund
Administration
220 BD
145 SD
Non IT & HR
Enterprise
Services
Offer
Management
265 BD
76
SD
96
registerMarket Initialize &

Information
Register
Card Case
Mutual Fund
updateMutual Invoke &
Administration FundAllocatio Execute
n
Offer
Management
createOffer
Initialize &
Register
Project
Financing
Offer
Management
initiateOffer
Initialize &
Register
Contact
Dialogue
Offer
Management
createOffer
Initialize &
Register
Contact
Dialogue
Offer
Management
createOffer
Initialize &
Register
Credit Facility
Open Item
Management
205 SD

Models
97
201 BD
Operational
Services
103 BA
Operations &
Execution
Order Execution 143 SD

Order
Management
Organizational
Model
Party
Party
Authentication
142 SD
283 SD
2
52
BD
SD
98
Offer
Management
InitiateOffer
Initialize &
Register
Contact
Dialogue
Offer
Management
InitiateOffer
Initialize &
Register
Contact
Dialogue
Offer
Management
InitiateOffer
Initialize &
Register
Contact
Dialogue
Open Item
Management
CreateOpenIt Initialize &

em
Register
Operational
Risk Models
requestOperat Invoke &

ionalRiskMode Execute
l
Order
Allocation
initiateAllocati Initialize &

on
Register
Order
Management
Order
Allocation
notifyBlockOr Report &

derDetails
Notify
Order
Allocation
Order
Execution
initiateBlockO Initialize &

rder
Register
Order
Management
Order
Management
executeOrder Initialize &

Register
Investment
Portfolio
Management
Order
Management
readOrder
Securities
Fails
Processing
Organizational
Model
updateOrgani Invoke &

zationalModel Execute
Party
Authentication

ustomer
Execute
Report &
Notify
Bank
Guarantee
Contact
Dialogue
Party Data
Management
SD
Party
Authentication

ustomer
Execute
Card Facility
Party
Authentication

ustomer
Execute
Contact
Dialogue
Party
Authentication
authenticateU Invoke &

ser
Execute
Contact
Dialogue
Party
Authentication
Party
Authentication
(Customer
Authentication)
authenticateU
ser
identifyCusto
mer
Contact
Dialogue
Contact
Dialogue
Party Data
Management

ils
Notify
Corporate
Event
Handling
Party Data
Management

ails
Notify
Offer
Management
Party Data
Management

ty
Register
Offer
Management
Party Data
Management

ails
Notify
Offer
Management
Party Data
Management

olioAnalysis
Notify
Customer
Campaign
Management
Party Data
Management

ails
Notify
Customer
Campaign
Execution
Party Data
Management
updatePartyD Invoke &

etails
Execute
Customer
Order
Party Data
Management

ails
Notify
Prospect
Campaign
Execution
Party Data
Management

ty
Register
Prospect
Campaign
Execution
Party Data
Management

ails
Notify
Prospect
Campaign
Execution
Invoke &
Execute
Invoke &
Execute
Party Profile
SD
Payment Order 102 SD
Party Data
Management

ty
Register
Prospect
Campaign
Execution
Party Data
Management

ils
Notify
Contact
Dialogue
Party Data
Management

ils
Notify
Offer
Management
Party Data
Management

ils
Notify
Offer
Management
Party Data
Management

ails
Notify
Offer
Management
Party Data
Management

ails
Notify
Offer
Management
Party Data
Management

ils
Notify
Offer
Management
Party Data
Management

ails
Notify
Offer
Management
Party Data
Management

ails
Notify
Bank
Guarantee
Party Data
Management
Party Data
Management

ty
Register
ails
Notify
Bank
Guarantee
Compliance
Checks
Party Profile
updatePartyPr Invoke &

ofile
Execute
Customer
Campaign
Execution
Party Profile
retrievePartyP Report &

fofile
Notify
Contact
Dialogue
Party Profile
getInformatio Invoke &

n
Execute
Payment Order executePayme Initialize &
ntOrder
Register
Contact
Dialogue
Corporate
Event
Handling
Payment Order initiatePayme Initialize &

ntOrder
Register
Card Billing &

Payments
Payments
Payments
Execution
181 BD
182 SD

ntOrder
Register
Card Case

ntOrder
Register
Card Case

ntOrder
Register
Corresponden
t Bank
Fulfillment

ntOrder
Register
Cheque
Processing

ntOrder
Register
Brokered
Product

ntOrder
Register
Trade Fiance
Services

ntOrder
Register
Reward Points
Administration
Payment Order InitiatePayme

ntOrder
ntOrder
ntOrder
Loan
Initialize &
Register
Initialize &
Register
Initialize &
Register
Bank
Guarantee
Syndicated
Loan
Payments
Execution

nt
Register
Corresponden
t Bank
Fulfillment
Payments
Execution
Payments
Execution

nt
Register
Payment
Order
Deposit
Account
Payments
Execution

Servicing
Position
Payments
Execution
Payments
Execution
initiatePayme
nt
authorisePay
mentExecutio
n
Clearing &
Settlement
Fraud AML
Resolution
Initialize &
Register
Invoke &
Execute
Platform
Operations
261 SD
Position Keeping 193 SD
99
Platform
Operations
initialisePlatfo Initialize &

rmOperation Register
Position
Keeping

n
Execute
PaymentExec
ution
Position
Keeping
retrieveCashA Report &

ccountHistory Notify
Card Facility
Position
Keeping
setupPosition Initialize &

Keeping
Register
Card Facility
Position
Keeping

Card Facility
Position
Keeping

Account
Reconciliation
Position
Keeping

n
Execute
Account
Reconciliation
Position
Keeping

n
Execute
PaymentExec
ution
Position
Keeping

Card Facility
Position
Keeping

Loan
Position
Keeping
updateCashAc Invoke &

count
Execute
Loan
Position
Keeping
CreateCashAc Initialize &

count
Register
Loan
Position
Keeping
SetupSupporti Initialize &

ngAccounting Register
Capabilities
Syndicated
Loan
Position
Keeping

d
Payment
Execution
Position
Keeping

rd
Payment
Execution
Position
Management
198 SD
Private Placement 179 SD
Procurement
Position
Keeping

rd
Payment
Execution
Position
Keeping

rd
Payment
Execution
Position
Keeping

d
Payment
Execution
Position
Management

Trade
Management
Position
Management

Trade
Management
Private
Placement
initiatePrivate Initialize &

PlacementProj Register
ect
Corporate
Finance
Services
initiateProcure Initialize &

ment
Register
271 SD
100
Procurement
Product & Service 321 SD

Policies
101
Product &
readProduct& Report &
Service Policies ServicePolicie Notify
s
Product Broker
Agreement
13
SD
Product
Combination
29
SD
102
Product
Combination
readProductC Report &

ombination
Notify
Product
Deployment
30
SD
103
Product
Deployment
updateProduct Invoke &

Deployment Execute
Product Design 28
SD
Product Broker initiateBroker Invoke &

Agreement
RewardPointD Execute
elivery
Product Design requestProduc Invoke &

tEnhancement Execute
Reward Points
Administration
Case
Resolution
Analysis
Product Expert
Sales Support
82
Product Inventory 50
Distribution
SD
SD
Product Design retrieveProduc Report &

tDesign
Notify
Customer
Campaign
Design

tChange
Execute
Call Center
Management
Product Design retrieveProduc Maintain &

(Product and
tTermsConditi Analyze
Pricing)
ons
Servicing
Position
Product Expert initiateExpert Initialize &

Sales Support Support
Register
Corporate
Finance
Services

Register
Corporate Tax
Advisory
Services

Register
M&A Advisory
Services

Register
Corporate
Finance
Services

Register
Corporate
Finance
Services

Register
Customer
Campaign
Execution
Product
Inventory
Distribution
Product
Inventory
Item
Management
initiateProduct Initialize &

InventoryDistr Register
ibution
Item
Management
27
Product
Management
Product Matching 81
SD
Prospect
Campaign
Execution
Product
Matching
checkProduct Invoke &

Match
Execute
Servicing
Position
104
Product
Portfolio
readProductPo Report &

rtfolio
Notify
BD
SD
Product Portfolio 236 SD
Product Pricing
Facility
Product
issueProductI Invoke &
Inventory Item nventory
Execute
Management
33
SD
105
Product Pricing readProductPr Report &

Facility
icingAdjustme Notify
nt
Product Quality 32
Assurance
SD
106
Product Quality readProductQ Report &

Assurance
ualityAssuranc Notify
e
Product Service 12
Agency
SD
107
Product Service updateProduct Invoke &

Agency
ServiceAgenc Execute
yAgreement
Product Training 31
SD
108
Product
Training

tTraining
Execute
258 SD
109
Production
Release

ionRelease
Execute
Production Risk 231 SD

Models
110
Production Risk requestProduc Invoke &

Models
tionlRiskModel Execute
Program Trading 140 SD
111
Program
Trading
Production
Release
updateProgra Invoke &

mTrading
Execute
Project Finance 166 SD

Services
112
Project Finance initiateProject Initialize &

Services
Finance
Register
SD
113
Promotional
Events
updatePromot Invoke &

ionalEvent
Execute
Property Portfolio 275 SD
114
Property
Portfolio
readPropertyP Report &

ortfolio
Notify
SD
Prospect
Campaign
Design

ctCampaign
Execute
Prospect
Campaign
Execution

ctCampaign
Execute
Prospect
Campaign
Management
readProspectC Report &

ampaign
Notify
Prospect
Management
captureProspe Initialize &

ct
Register
Prospect
Campaign
Execution
Prospect
Management
readProspect Report &

Notify
Contact
Dialogue
Promotional
Events
65
67
Prospect
Campaign Design
Prospect
Campaign
Execution
Prospect
Campaign
Management
72
SD
66
SD
Prospect
Management
73
SD
Public Offering
Quantitative
Analysis
115
178 SD
20
SD
116
Contact
Dialogue
Public Offering initiatePublicO Initialize &

ffering
Register
Corporate
Finance
Services
Public Offering initiateInitialP Initialize &

Corporate
Finance
Services
Quantitative
Analysis
requestQuant Invoke &

Model
Execute
Quote
Management
134 SD
117
Quote
Management
requestQuote Invoke &

Execute
Recruitment
307 SD
118
Recruitment
updateRecruit Invoke &

ment
Execute
119
Reference/Dire readReference Report &

ctory
Directory
Notify
Management
Reference Data 1
Reference/Directo 25
ry Management
BA
SD
244 BD
Regulations &
Compliance
316 SD
Regulatory &
Legal Authority
Regulatory
Compliance
246 SD
Regulatory &
executeFinanc Invoke &
Legal Authority ialAudit
Execute
Financial
Control
Regulatory &
executeTaxOp Invoke &
Legal Authority timizationServ Execute
ice
Tax
Administration
Regulatory &
provideCounte Report &
Legal Authority rpartyIssues Notify
Compliance
Checks
Regulatory
Compliance
checkWatchLi Invoke &

st
Execute
Offer
Management
Regulatory
Compliance
checkRegulato Invoke &

rySuitabilityRe Execute
quirement
Contact
Dialogue
Regulatory
Compliance
checkDoNotC Invoke &

allList
Execute
Prospect
Campaign
Execution
Regulatory
Compliance

ryRequiremen Execute
t
Prospect
Campaign
Execution
Regulatory
Reporting
248 SD
Remittance
Services
118 SD
Reward Points
Account
194 SD
120
Rewards Points 209 SD

Administration
Risk &
Compliance
Sales
Sales &
Sales Planning
Regulatory
Compliance

t
Offer
Management
Regulatory
Compliance

t
Offer
Management
Regulatory
Compliance
ProvideRegula Report &

toryComplianc Notify
eGuidelines
Offer
Management
Regulatory
Compliance

eGuidelines
Offer
Management
Regulatory
Compliance

eGuidelines
Offer
Management
Regulatory
Compliance

eGuidelines
Offer
Management
Regulatory
Reporting
executeRegul Invoke &

atoryReportin Execute
g
Financial
Control
Remittance
Services
initiateRemitt Initialize &

ance
Register
Reward Points
Account
readRewardPo Report &

intsAccount
Notify
Reward Points executeRewar Invoke &

Administration dPointsRemitt Execute
ance
211 BA
71
34
77
BD
BA
SD
121
Sales Planning readSalesPlan Report &

Notify
Reward Points
Administration
Contact
Dialogue
Sales Product
Sales Product
Agreement
84
89
SD
SD
Sales Product
ProvideProduc Report &

tDetails
Notify
Offer
Management
Sales Product
ProvideProduc Report &

tDetails
Notify
Offer
Management
Sales Product
Agreement

uctAgreement Notify
Customer
Relationship
Management
Sales Product
Agreement

uctAgreement Notify
Customer
Agreement
Sales Product
Agreement
initiateSalesPr Initialize &

oductAgreem Register
ent
Offer
Management
Sales Product
Agreement

uctAgreement Notify
Contact
Dialogue
Sales Product
Agreement

ent
Brokered
Product
Sales Product
Agreement

uctAgreement Notify
Contact
Dialogue
Sales Product
Agreement

uctAgreement Notify
Offer
Management
Sales Product
Agreement
CreateSalesPr Initialize &

ent
Offer
Management
Sales Product
Agreement
UpdateSalesPr Initialize &

ent
Offer
Management
Sales Product
Agreement

roductAgreem Notify
ent
Offer
Management
Sales Product
Agreement
UpdateSalesPr Initialize &

ent
Offer
Management
Sales Product
Agreement
ReadSalesPro Initialize &

ductAgreeme Register
nt
Offer
Management
Sales Product
Agreement

roductAgreem Notify
ent
Bank
Guarantee
Securities Fails
Processing
152 SD
Security
Assurance
269 SD
122
Security
Assurance
requestSecuri Invoke &

tyAssurance Execute
Security Services 268 SD
123
Security
Services

tyAdvisorySer Execute
vices
124
Segment Plan
readSegment Report &

Plan
Notify
Servicing
Activity
Analysis

Activity
Notify
Segment Plan
235 SD
95
Servicing
Servicing Activity 56
Analysis
BD
SD
Securities Fails initiateSecuriti Initialize &

Processing
esFailsResoluti Register
on
Settlement
Delivery
Management
Case
Resolution
Analysis
Servicing
Activity
Analysis
Servicing Event 55
History
SD
Servicing Issue 96
SD
Servicing Position 54
(to be renamed
to Point of
Service in later
release)
SD
requestAnalys Invoke &

is
Execute
Call Center
Management
Servicing Event readServiceEv Report &

History
entHistory
Notify
Case
Resolution
Analysis
Servicing Event createService Initialize &

History
Event
Register
Contact
Dialogue
Servicing Event readEventHist Report &

History
ory
Notify
Servicing
Activity
Analysis
Servicing Event createService Report &

History
EventLog
Notify
Contact
Routing
Servicing Event CreateServici Initialize &

History
ngEvent
Register
Branch
Currency
Distribution
Servicing Event createService

History
Eventlog
Servicing Issue initiateServici
ngIssue
Contact
Routing
Contact
Dialogue
Invoke &
Execute
Initialize &
Register
Servicing
Position
allocateConta Invoke &

ct
Execute
Contact
Routing
Servicing
Position
allocateAutom Invoke &

atedContact Execute
Contact
Routing
Servicing
Position
processIncomi Invoke &

ngCustomer Execute
Branch
Location
operations
Settlement
Obligation
Management
Site
Administration
150 SD
Servicing
Position
createTransact Initialize &

ionDetails
Register
Servicing
Position
Servicing
Position
executeAutho Invoke &

risationRules Execute
Servicing
Position
Servicing
Position
updateTillJour Invoke &

nal
Execute
Servicing
Position
Servicing
Position
getEODServici Invoke &

ng
Execute
PositionBalanc
e
Contact
Dialogue
Servicing
Position

Branch
Location
Operations
Sevicing
Position
Settlement
Obligation
Management
processInbou
ndContact
initiateSettle
mentObligatio
n
Contact
Routing
Order
Allocation
Settlement
Obligation
Management
initiateSettle Initialize &

mentObligatio Register
n
Trade
Management
Settlement
Obligation
Management
(Clearing &
Settlement)
executeTransa Initialize &

ction
Register
Trade
Management
Invoke &
Execute
Initialize &
Register
277 SD
125
Site
Administration gFacilityServic Execute
es
Site Operations 276 SD
126
Site Operations requestSiteAc Invoke &

cess
Execute
Specialist
Resources
83
SD
Specialist
Resources

Product
Expert Sales
Support
Stock
Lending/Repos
219 SD
Sub Custodian
Agreement
11
127
SD
Specialist
Resources

Product
Expert Sales
Support
Specialist
Resources

Product
Expert Sales
Support
Stock
initiateStockL Initialize &
Lending/Repos oan
Register
Sub Custodian readSubCusto Report &

Agreement
dianAgreemen Notify
t
Interbank
Relationship
Management
Sub Custodian updateSubCus Invoke &

Agreement
todianAgreem Execute
ent
Interbank
Relationship
Management
Suitability
Checking
135 SD
128
Suitability
Checking
requestSuitabi Invoke &

lityCheck
Execute
Supplier
Management
270 SD
129
Supplier
Management
querySupplier Report &

Notify
Syndicate
Management
130
Syndicate
Management
updateSyndic Invoke &

ateMembershi Execute
p
Syndicated
Loan
System
Deployment
SetupSyndicat Initialize &

edLoan
Register
updateSystem Invoke &
Deployment Execute
SD
Syndicated Loan 168 SD

System
Deployment
259 SD
131
Offer
Management
System
Development
257 SD
132
System
Development
Systems
Administration
255 SD
133
Systems
requestSyste Invoke &
Administration msAdministrat Execute
ion
Systems
Assurance
263 SD
134
Systems
Assurance

msAssurance Execute
AndMaintenan
ce
Systems Help
Desk
262 SD
135
Systems Help
Desk
requestSyste Initialize &

msSupport
Register
Systems
Operations
260 SD
136
Systems
Operations
initialiseProdu Initialize &

ctionSystem Register
Tax
Administration
294 SD
137
Tax
readCorporate Report &
Administration TaxPosition
Notify
Token Inventory 202 SD

Token Tracking
203 SD
Trade
Confirmation
Matching
Trade Finance
Trade Finance
Services
148 SD
138
158 BD
161 SD
139
Trade
Management
141 SD

mDevelopmen Execute
t
Token
issueToken
Initialize &
Inventory
Register
Token Tracking readTokenStat Report &
us
Notify
Trade
initiateTradeC Initialize &
Confirmation
onfirmationMa Register
Matching
tching
Trade Finance
Services
updateTradeFi Invoke &

nanceTransact Execute
ion
Trade
Management
initiateTrade
Initialize &
Register
Card Facility
Contact
Dialogue
Order
Execution
Trade
Management
readTrade
Report &
Notify
Securities
Fails
Processing
Trade
Management
updateTrade
Invoke &
Execute
Securities
Fails
Processing
Trade/Price
Reporting
153 SD
Trade/Price
Reporting
notifyTrade
Invoke &
Execute
Trade
Management
Trading Book
Oversight
131 SD
Trading Book
Oversight

rpartyTrading Execute
Activity
Counterparty
Risk
Trading Model
Management
132 SD
Trading Model
Management
requestTradin Invoke &

gModel
Execute
Transaction
Authorization
53
Transaction
Authorization

action
Execute
Contact
Dialogue
Transaction
Authorization

action
Execute
Card Facility
Transaction
Authorization

action
Execute
Contact
Dialogue
Transaction
Authorization
Transaction
Authorization
Transaction
Authorization
Transaction
Engine

n
Execute
n
Execute
n
Execute
initiateTransac Initialize &
tionProcessing Register
Contact
Dialogue
Contact
Dialogue
Contact
Dialogue
Travel &
Expenses
bookTravel&E Invoke &

xpenses
Execute
Transaction
Engine
140
SD
200 SD
141
Travel & Expenses 303 SD
142
Treasury
Administration
214 SD
Treasury
UpdateTreasur Invoke &
Administration yPosition
Execute
Offer
Management
Treasury
UpdateTreasur Invoke &
Administration yPosition
Execute
Offer
Management
Treasury
Management
213 SD
Trust Services
117 SD
Underwriting
78
143
SD
Treasury
Administration
Treasury
Management
UpdateTreasur
yPosition
requestPortfol
ioSecuritizatio
n
Invoke &
Execute
Invoke &
Execute
Trust Services
initiateTrustSe Initialize &

rvices
Register
Underwriting

Offer
Management
Underwriting

Offer
Management
Underwriting
ProvideUnder Invoke &

writingDecisio Execute
n
Offer
Management
Underwriting

n
Offer
Management
Underwriting

n
Offer
Management
Unit Trust
Administration
147 SD
144
Unit Trust
updateUnitTru Invoke &
Administration stAllocation
Execute
Utilities
Administration
280 SD
145
Utilities
requestUtilitie Invoke &
Administration sServices
Execute
Wholesale Trading 130 BD

306 SD
Workforce
Training
146
Workforce
Training
requestWorkf Invoke &

orceTraining Execute
Offer
Management
Asset
Securitization
Interaction
Input
(R&H,R&M,HO Parameter
,MA)
s
Identifiers
Output
Parameter
s
Depiction
MT940/950
SWIFT
Message
content
Status Control Analy

sis
Response
Y/N
Identifiers
Depiction
Hand-Off,
Request &
Monitor
NostroAccou
ntID,
VostroAccou
ntID
Accoun
ting
Period
Y/N
Reconciliatio Reconciliatio
nTaskID
n Details
Hand-Off
Y/N
Updated
Reconciliatio
n Details
Hand-Off
Reconciliatio Received
nTaskID
correspondent
explantion
details,
MT999
content
AccountID, Distressed
In
Recove
PartyID
account
Recove ry
details,
ry
Goal,
Recove
ry
Deadli
ne
Y/N
AccountID,
PartyID
Recovery
outcome
Hand-Off,
Request &
Hold
AccountID,
PartyID,
InvoiceID
Y/N
AccountID,
PartyID,
InvoiceID
Invoice
Details,
Account
Details
Y/N
ChannelID
Voice
Services
Activity
Report
Invoice
Details,
Account
Details
Request &
ChannelID
Hold, Request
& Monitor
Request &
Hold
From/T
o,
Activity
Type
ServiceReso ContactNumb
urceID
er
Hand-Off
Requested
Advertising
Objectives
and Outline
Hand-Off,
DocumentID Document,
Request &
, ProductID, Document
Hold
PartyID
Description
Request
&
Hold, Request
& Monitor
Hand-Off
SubPortfolio
IDs
Budget
,
Schedu
le
AdvertisingC Advertising
ampaignID Campaign
Targets and
Outline
Y/N
ArchiveReco ArchiveRecor
rdID
d
Bank
Balancesheet
Report
Balanc
eSheet
Criteria
,
From/T
o
Y/N
SubPor
tfolioD
etails
Hand-Off
SubPortfolio
IDs
Request &
ChannelID
Hold, Request
& Monitor
SubPor
tfolioD
etails,
Securit
ization
Param
eters
Chann
el
Type,
Activity
Type,
From/T
o
Y/N
ChannelID
ATM Network
Activity
Report
Channel
update
request
result
Request &
Hold
ChannelID
Suspen Activati
d,
on
Termin Time
ate,
Activte,
Recove
r
Y/N
ChannelID
Request &
Hold
BankDraftTr
avelerCheck
ID
Issued, Chang
Cancell e
ed,
Details
Fulfilled
Y/N
BankDraftTr Bank Draft,

avelerCheck Traveler
ID
Check
update
request
result
BankGuaran BankGuarant
teeID
eeDetails
Request &
Hold
BankGuarante
eQueryParam
eters
ValidFr
omDat
e,
ValidTo
Date
Hand-Off
OfferID
OfferDetails,
CustomerDeta
ils
BankGuaran
teeID
Request &
Monitor,
Hand-Off
PartyID,
ContractID
ClaimDetails
Y/N
ClaimID
Hand-Off,
Request &
Hold
TransactioID Portfolio
,
update details
BusinessUnit (transaction/a
ID,
ccount)
SegmentID
Y/N
TransactioID Bank
,
Portfolio
BusinessUnit update
ID,
request
SegmentID result
Request &
Monitor
Portfoli
oAnaly
sisQue
ryDetai
ls
Hand-Off,
Request &
Hold
PartyID
PartyDetails,
ContractRefer
enceDetails,
BillingDetails,
Amount
Y/N
InvoiceID
Hand-Off,
Request &
Hold
PartyID
PartyDetails,
ContractRefer
enceDetails,
BillingDetails,
Amount
Y/N
InvoiceID
Hand-Off
Branch,
PositionID
DeliveredCash
Amount,
Currency
Request &
Monitor
Branch,
PositionID
DeliveredCash
Amount,
Currency
Request &
Hold
BranchID
Requested
currency
movement
details
Date/Ti
me
CurrencyMo Currency
vementID
Movement
Details
Activity
Types,
From/T
o
Y/N
BranchID
Request &
BranchLocati SpecialistCust
Hold, Request onID,
omerMeetingL
& Monitor
CustomerCa ogistics
mpaignID,
PartyID,
SpecialistTas
kID
onOperation ngLocationD
sTaskID
etails
Notification
ServicingID
Request &
Monitor
Branch,
PositionID
PositionBalanc
e
Request &
Monitor
Branch,
PositionID
DeliveredCash
Amount,
Currency
Request &
BranchID
Hold, Request
& Monitor
Branch
Location
Activity
Report
Request &
Monitor
Branch,
PositionID
DeliveredCash
Amount,
Currency
Request &
Hold, Request
& Monitor
Branch
Activity
Type,
From/T
o,
Report
Type
Branch
Network
Activity
Report
Request &
Hold, Request
& Monitor
Produc
t/Servi
ce
Type,
Branch
Type,
From/T
o,
Report
Type
Branch
Portfolio
Performance
Analysis
Report
Budget
ProjectID,
Brand
BrandTaskID Specialist
Service
Proposal
Reqest &
Monitor
ProjectID
Request &
Monitor
Lead/Opport Lead/Opportu Lead/O

unityID
nityDetails
pportu
nitySta
tus
Lead/Opport Lead/Opport
unityID
unityComplet
ionDetails
Reqest &
Monitor
OfferID
ProductDetails
ContractID
Reqest &
Monitor
OfferID
ProductDetails
ContractID
Request &
Monitor,
Hand-Off
BuildingID
Building
Maintenance
request
Details
BuildingMain Building
tenanceTask Maintenance
ID
Request
response
Business
Architecture
content
request
Business
Architecture
Content,
Business
Architecture
Version
Request &
Hold, Request
& Monitor
Brand
Specialist
Service
Details
Request &
Monitor,
Hand-Off
Business Plan
Update
Request
Details
Request &
BusinessPoli Business
Hold, Request cyID
Policy Request
& Monitor
Details
Business
Plan Update
Request
Result
BusinessPoli Requested
cyID
Business
Policy Details
BusinessRis Business Risk

kModelID
Model
Requirements
Valid
From/T
o,
Version
Numbe
r
BusinessRis Business
kModelID
Risk Model
Details
Request &
Monitor
BusinessUnit BusinessUnitJ
ID
ournalReportD
etails
Start/E
nd
Period,
Report
Type
ID,
JournalRepor
BusinessUnit tDetail
JournalRepo
rtID
Request &
Monitor
ID
ournalReportD
etails
Start/E
nd
Period,
Report
Type
ID,
JournalRepor
JournalRepo
rtID
Request &
Monitor
BusinessUnit BusinessUnitY
ID
earEndJournal
ReportDetails
Start/E
nd
Period,
Report
Type
ID,
YearEndJour
BusinessUnit nalReportDet
YearEndJour ail
nalReportID
Request &
Monitor
ID
ournalReportD
etails
Start/E
nd
Period,
Report
Type
ID,
JournalRepor
JournalRepo
rtID
Hand-Off,
Request &
Hold
ProductLedg PostingSumm
erID
ary
ValueD
ate
Y/N
LedgerID
LedgerlUpdat
eDetail
Hand-Off
Request &
Monitor
Hand-Off
BusinessUnitB
udgetReportD
etails
BusinessUnit BusinessUnitB
ID
udgetUpdateD
etails
Start/E
nd
Period,
Report
Type
ID,
BudgetRepor
BudgetRepo
rtID
Request &
Monitor
BusinessUnitB
udgetReportD
etails
Start/E
nd
Period,
Report
Type
ID,
BudgetRepor
BudgetRepo
rtID
Request &
Monitor
BusinessUnitB
udgetReportD
etails
Start/E
nd
Period,
Report
Type
ID,
BudgetRepor
BudgetRepo
rtID
Hand-Off
ID
udgetUpdateD
etails
Request &
Monitor
BusinessUnit BusinessUnitFi
ID
nancialAnalysi
sRequestDetai
ls
ID,
FinancialAnal
BusinessUnit sisDetail
FinancialAna
lysisID
Request &
Monitor
ID
nancialAnalysi
sRequestDetai
ls
ID,
FinancialAnal
FinancialAna
lysisID
Request &
Monitor
FinancialCo BusinessUnitFi
mplianceTas ancialOperatin
kID
gPlanComplia
nceRequireme
nt
FinancialCo BusinessUnit
mplianceTas FiancialOper
kID
atingPlanCo
mplianceetail
s&Evidence
Request &
Monitor
BusinessUnit BusinessUnitA
ID
nalysisReques
tDetails
ID,
AnalsisDetail
BusinessUnit
AnalysisID
Request &
Monitor
ID
udgetUpdateR
equirementDE
tails
Request &
Monitor
BusinessUnit BusinessUnitA
ID
nalysisReques
tDetails
ID,
AnalsisDetail
BusinessUnit
AnalysisID
Request &
Monitor
FinancialCo BusinessUnitO
mplianceTas peratingPlanC
kID
omplianceReq
uirement
FinancialCo BusinessUnit
mplianceTas OperatingPla
kID
nCompliance
UpdateDetail
s&Evidence
BusinessUnit Business
ID,
Unit
BusinessUnit Operations
Operational Report
ReportID
Content
Request &
BusinessUnit
Hold, Request ID
& Monitor
Busine
ssUnit
Operati
onalRe
port
Type,
From/T
o
Request &
CallCenterID
Hold, Request ,
& Monitor
CallCenterR
eportID
Request &
Hold
ProspectCa
mpaignID
ServicingReso
urceRequirem
ents
Request &
Hold
CardID
TransactionDe
tails,
ContactData,
ChannelData
Request &
Monitor
CardID
BillingDetails
Make
Announcemen
t
CallCe
nterRe
portTy
pe,
From/T
o
CallCenterID Call Center

,
Activity
CallCenterR Report
eportID
Content
Resour
ceVolu
me,
Resour
ceType
,
Resour
ceSche
dule
ServicingRes ServicingRes
ourceWorkO ourceDetails
rderID
CardAuthori CardAuthoriz
zationID
ationData
Billing
Date
CardID,
BillingID
PaymentDeta
ils
Reques
tChequ
eProce
ssingD
etailsN
otiifcati
on
PartyID,
ChequeID
ChequeDetail
s
CardPaymen CardPayment
tTransaction Details
ID
Request &
Hold
CardID,
TransactionDe
CardTransac tails
tionID,
CardAuthori
zationID
Hand-Off,
Request &
Hold
CardID
CardCaseDeta
ils
CaseD
ata
CardCaseID
Hand-Off,
Request &
Hold
CardID
CardCaseDeta
ils
CaseD
ata
CardCaseID
Request &
Hold
CardID,
CardCaseID
CardCaseID CardCaseDet
ails
PartyID,
PaymentDeta
PaymentOrd ils
erID
Make
PaymentOrd
Announcemen erID
t
Reques
tCardBi
lling&P
aymen
tDetail
sNotific
ation
Request &
Hold
CardID
ChannelData,
ContactData
Request &
Hold
PartyID,
PartyDetails,
PartyAgree ProductAgree
mentID,
mentDetails
SalesProduc
tAgreementI
D
Request &
Hold
CardID
Request &
Hold
CardID
Request &
Hold
PartyID,
Issuetype,
AccountID
Reques
tedActi
on
CardTransac
tionID
CardFacilityI CardFacilityD
D
etails
Transa
ctionsF
romTo,
Transa
ctionTy
pes,
Statem
entTyp
eID
CardID
StatementRe
port,
StatementRe
portID
Transa
ctionsF
romTo,
Transa
ctionTy
pes,
Statem
entTyp
eID
CardID
StatementRe
port,
StatementRe
portID
PartyID
PartyChannel
ActivityDetail
s
Request &
Monitor
RequestedAna
lysisDetails
Analysi
sPeriod
,
CaseTy
pes,
Hand-Off,
Request &
Monitor
Counterpart PaymentDetail
yID
s
Y/N
Hand-Off
Branch,
PositionID
Request &
Hold
PartyID,
ChannelID
PositionBalanc
e
Activity
Period,
Activity
Type
Hand-Off,
Request &
Monitor
Channel
Portfolio
Reporting
Requirements
ChannelPortf Channel
olioReportID portfolio
Report
Content
ChequeLock LockBoxTran
BoxTransacti sactionResult
onID
PartyID
Mistmatched
ChequeDetail
s
Hand-Off,
Request &
Monitor,
Request &
&
Request
Hold
Monitor
ChequeLock Check Lock

BoxID
Box contents
Active
Date
Y/N
PartyID
IssuedCheque
Details
Issued
Dates,
Mismat
chedC
heckRe
portRe
quest
Request &
Monitor
PartyID
RejectedCheq
ueDetails
Chequ
eNumb
er(s)
PartyID
Hand-Off,
Request &
Monitor
ChequeBatc ChequeDetails
hID
Chequ
eNumb
er(s)
Y/N
ChequeBatc ProcessedCh
hID
equeDetails
Reques
tCorres
ponde
ntTrans
action
Details
Corresponde Corresponde
nt ID,
nt Payment
SWIFTMessa Details
geID
Make
Announcemen
t
RejectedChe
queDetails
Request &
Hold
CollateralIte
mID,
PartyID
Collate
ral
Item
Type
CollateralIte Collateral
mID,
Item Details
PartyID
Request &
Hold
PartyID
ValidFr
omDat
e,
ValidTo
Date
PartyID
CollateralPosi
tionDetails
Request &
Hold
PartyID
ValidFr
omDat
e,
ValidTo
Date
PartyID
CollateralPosi
tionDetails
Hand-Off,
Request &
Monitor
CollateralIte Collection
mID,
Situation
PartyID,
Details
AccountID
Target
Recove
ry
Value
mID,
Activity
PartyID,
Result
AccountID
Request &
Hold
BrokerAgree
mentID
Hand-Off,
Request &
Monitor
ValidFr
omDat
e,
ValidTo
Date
BrokerAgree BrokerComm
mentID
issionTermsA
ndConditions
Details
Lead/Opport Lead/Opportu
unityID
nityDetails,
BrokeredProd
uctDetails
Y/N
Commission
TransactionI
D
Request &
Hold
BrokerID,
Commission
AgreementI
D
Y/N
BrokerID,
CommissionT
Commission ransactionDe
AgreementI tails
D,
Commission
TransactionI
D
Hand-Off,
Request &
Monitor
CompanyInv Company
oiceID,
Invoice
TransactionI Details
D,
ProjectID,
PartyID
Amoun
t,
Date,
PartyI
D
CompanyInv Company
oiceID,
Invoice
D,
ProjectID,
PartyID,
CompanyInv
oiceID
Analysi
sPeriod
,
Compe
titorAn
alysisR
eportI
D
CompetitorA
nalysis
CheckRules
Request &
Hold
Request &
Hold
TellerId
Request &
Hold
RuleSetID
Hand-Off
PartyID
Hand-Off
PaymentOrd TransactionDe
erIDs
tails
ChannelID
Request &
Hold
Product,
Amount
RuleSe
tDetail
s,
RuleSe
tRequir
edPara
meters
,
RuleSe
tValidD
ate
Activity
Type,
From/T
o
RuleSetID
Channel
Activity
Details
Hand-Off,
Request &
Monitor,
Request &
Hold
PartyID,
ConsumerIn
vestmentPor
tfolioID
Request &
Hold
Request &
Hold
Y/N
PartyID,
ConsumerIn
vestmentPor
tfolioID
ServicingID ChannelData,
ContactData
ContactData
DialogueID, DialogueData
PartyID
PartyID
Request &
Hold
Request &
Hold
Request &
Hold
ContactData
ContactData
ServicingID, SessionDescri
SessionType ption
ID
Request &
Hold
Request &
Hold
Request &
Hold
ContactData
ContactData
TellerId
Request &
Hold
RequestId
amount,
currency,den
omination
Request &
Hold
Request &
Hold
RequestId
complianceFl
ag
yes/no
Hand-Off
RequestId
Hand-Off
URL, cookie,
client IP
URL, cookie,
client IP
PartyID,
positionID
PartyID,
Issuetype,
PositionID
PartyID,
action code,
positionID
Hand-Off
Request &
Hold
Request &
Hold
Request &
Hold
RequestId
Consumer
Investment
Transaction
Details
ComplianceRu
les
Fees,
CurrencyValue
s
Y
Y
Y
Y
N
N
Y
Consumer
Investment
Transaction
Details
PartyID
PartyID
PartyID
PartyID
RequestId
FxService,
currencies,
actionBuy/Se
ll
Hand-Off,
Request &
Monitor
ChannelID,
ContactID
ServicingData
Verifica
tionLev
el,
Authen
tication
Level
ChannelID,
ContactID
ServicingDat
a
Hand-Off,
Request &
Monitor
ChannelID,
ContactID
PartyPassThro
ughData
Verifica
tionLev
el,
Authen
tication
Level
ChannelID,
ContactID
ServicingDat
a
Request &
Hold
ServiceReso ContactDetails
urceID
Chann
elType
Hand-Off
URL, cookie,
client IP
Hand-Off
Hand-Off
Hand-Off
Hand-Off
Hand-Off,
Request &
Monitor,
Request &
Request &
Hold
Hold
N
URL, cookie,
client IP
PartyID,
positionID
PartyID,
positionID
N
N
N
Contin
uityPla
nVersio
n
Supplie
r
Agree
ment
Conten
t Type
SupplierID
Request &
PartyID,
Hold, Request SegmentID
& Monitor
From/T
o,
Party
Type,
Segme
nt Type
PartyID,
Contribution
SegmentID Analysis
Results
Request &
Contribution
Hold, Request ModelID
& Monitor
Version
Numbe
r
Contribution Contribution
ModelID
Model
Specification
Y/N
CorporateAll Relationship
ianceID
History
Update
Confirmation
Hand-Off,
Request &
Hold
SupplierID
Updated
Value
business
Date
operations or
infrastructure
Value
details
Date
ianceID
Event Details
ContinuityPla
n Update
Details
Supplier
Agreement
Details
Request &
Monitor
YearEndAudite
dFinancialStat
ements,
ExecutiveCom
mentary
Hand-Off,
Request &
Hold
CorporateCu Transaction
rrentAccoun Details
tID
Hand-Off,
Request &
Hold
PartyID,
SecurityID
Hand-Off,
Request &
Monitor
Y/N
rrentAccoun Confirmation
tID
/Result
Corporate
Event Details
Y/N
PartyID,
Corporate
EventID,
SecurityID
PartyID
ProjectDetails
Y/N
CorporateFi Project
nanceProjec details
tID
Hand-Off,
Request &
Monitor
PartyID
ProjectDetails
Y/N
CorporateFi Project
nanceProjec details
tID
Hand-Off,
Request &
Monitor
PartyID
ProjectDetails
Y/N
IPOProjectI Project
D
details
Request &
Monitor
PartyID
ProjectDetails
Y/N
StructuredFi StructuredFi
nanceTaskID nanceDetails
Corporate
Polcy Topic
CorporatePol Corporate
icyID
Policy Details
Y/N
CorporateRe Relationship
lationshipID History
Update
Confirmation
Corporate
Strategy Topic
CorporateSt Corporate
rategyID
Strategy
Details
ProjectDetails
Y/N
CorporateTa Project
xProjectID details
N/Y
Corresponde
nceItemID
Request &
Hold
Hand-Off,
Request &
Hold
Value
Date
Annual
Report
lationshipID Event Details
Request &
Hold
Hand-Off,
Request &
Monitor
PartyID
Hand-Off
Corresponde DocumentTem
nceReferenc plateID,
eID
DocumentCon
tent
Addres
see,
Dispatc
hDate,
Dispatc
hMech
anism,
Hand-Off,
Request &
Hold
Corresponde Addressee,
nceRefernce Document
ID
Content
Dispatc
hDate,
Dispatc
hMech
anism,
Docum
entTem
plateID
Corresponde
nceReferenc
eID
Request &
Monitor
ID
Content
Dispatc
hDate,
Dispatc
hMech
anism,
Docum
entTem
plateID
,
Expect
edResp
onseD
uration
Corresponde ResponseDat
nceReferenc a
eID,
Corresponde
nceItemID
Reques
tInbou
ndChe
queDel
iveryN
otificati
on
Corresponde
nceId,
ChequeID,
ChequeBatc
hID
Dispatc
hDate,
Dispatc
hMech
anism,
Docum
entTem
plateID
Corresponde
nceReferenc
eID
Make
Announcemen
t
Hand-Off,
Request &
Hold
ID
Content
Captured
Cheque
Image,
Paper
Cheque,
ChequeDetail
s
Hand-Off,
Request &
Hold
ID
Content
Dispatc
hDate,
Dispatc
hMech
anism,
Docum
entTem
plateID
Corresponde
nceReferenc
eID
Hand-Off,
Request &
Hold
ID
Content
Dispatc
hDate,
Dispatc
hMech
anism,
Docum
entTem
plateID
Corresponde
nceReferenc
eID
Cash
Manag
ement
Relate
d
Corres
ponde
nce
InboundCorr Corresponde
espondenceI nceContent
D
Dispatc
hDate,
Dispatc
hMech
anism,
Docum
entTem
plateID
,
Expect
edResp
onseD
uration
nceReferenc a
eID,
Corresponde
nceItemID
Make
Announcemen
t
Request &
Monitor
ID
Content
Hand-Off,
Request &
Hold
ID
Content
Dispatc
hDate,
Dispatc
hMech
anism,
Docum
entTem
plateID
Corresponde
nceReferenc
eID
Request &
Monitor,
Hand-Off
PartyID
Addres
see,Do
cumen
tType,
Docum
entText
Corresponde Document(Pr
nceReferenc ojectFinancin
eID,
gApplication)
Corresponde
nceItemID
Reques
tInbou
ndCorr
espond
enceN
otificati
on
Corresponde Document(Pr
nceReferenc ojectFinancin
eID,
gApplication)
Corresponde
nceItemID
RequestForPro
jectDetails
Make
Announcemen
t
Hand-Off
ID
Content
(Project
finance
approval
notification)
Dispatc
hDate,
Dispatc
hMech
anism,
Docum
entTem
plateID
Corresponde
nceReferenc
eID
Request &
Monitor
PartyID
Adress
ee,Doc
ument
Type,T
ext
nceReferenc a
eID,
Corresponde
nceItemID
Reques
tInbou
ndCorr
espond
enceN
otificati
on
Corresponde
nceReferenc
eID,
Corresponde
nceItemID
Make
Announcemen
t
AddresseeDet
ails,
DocumentTyp
e(RequestCha
ngeOfAddress
Confirmation)
,
LocationDetail
s,
ContactDetails
SignedDocu
ment(Reques
tChangeOfAd
dressConfirm
ation)
Make
Announcemen
t
Campa
ign
Relate
d
Corres
ponde
nce
InboundCorr Corresponde
espondenceI nceContent
D
Hand-Off,
Request &
Hold
ID
Content
(Specialist
branch
meeting
logistics)
Dispatc
hDate,
Dispatc
hMech
anism,
Docum
entTem
plateID
Corresponde
nceReferenc
eID
Request &
Monitor,
Hand-Off
PartyID,
BankGuarante
BankGuaran eAgreement
teeID
Addres
see,Do
cumen
tType,
Docum
entText
Corresponde
nceReferenc
eID,
Corresponde
nceItemID
SignedDocu
ment(BankG
uaranteeAgr
eement)
Reques
tInbou
ndCorr
espond
enceN
otificati
on
Corresponde
nceReferenc
eID,
Corresponde
nceItemID
SignedDocu
ment(BankG
uaranteeAgr
eement)
Make
Announcemen
t
Hand-Off,
Request &
Hold
ID
Content
(Credit facility
approval
notification)
Dispatc
hDate,
Dispatc
hMech
anism,
Docum
entTem
plateID
Corresponde
nceReferenc
eID
Request &
Monitor,
Hand-Off
PartyID,
LetterOfCredit
LetterOfCre Agreement
ditID
Addres
see,Do
cumen
tType,
Docum
entText
Corresponde
nceReferenc
eID,
Corresponde
nceItemID
SignedDocu
ment(Letter
OfCreditAgre
ement)
Make
Announcemen
t
Reques
tInbou
ndCorr
espond
enceN
otificati
on
Corresponde
nceReferenc
eID,
Corresponde
nceItemID
SignedDocu
ment(Letter
OfCreditAgre
ement)
Make
Announcemen
t
Reques
tInbou
ndCorr
espond
enceN
otificati
on
TradeFinanc Document(Tr
eTransaction ade finance
ID, PartyID transaction
related
documents)
Request &
Monitor
OfferID
OfferDetails
OfferID
ReceivedAnd
SignedDocu
ments
Request &
Monitor
Request &
Monitor
OfferID
OfferDetails
OfferID
OfferID
OfferDetails
OfferID
ReceivedDoc
uments
ReceivedAnd
SignedDocu
ments
Request &
Monitor,
Hand-Off
PartyID,
LetterOfCredit
LetterOfCre Agreement
ditID
Corresponde
nceReferenc
eID,
Corresponde
nceItemID
SignedDocu
ment(Letter
OfCreditAgre
ement)
Request &
Monitor
OfferID
OfferID
ReceivedAnd
SignedDocu
ments
Request &
Hold
CustomerID,
Corresponde
nceType
Request &
Hold
Corresponde TransactionDe
nceType
tails
Addres
see,Do
cumen
tType,
Docum
entText
OfferDetails
Make
PartyID,
t
Request &
Hold
Receipt
Correpondent
BankDetais
Request &
Hold
Corresponde
ntBankID
Hand-Off
Corresponde Correpondent
ntBankID
BankDetais,
Corresponden
tBankRole
ValidD
ate
ValidD
ate
Corresponde
ntBankID
Corresponde Correponden
ntBankID
tBankDetais
Hand-Off
Corresponde UpdateSWIFT
ntBankID
KeyInstructio
n
Hand-Off
Corresponde Reason For

ntBankID
Suspension
Hand-Off
Corresponde Corresponden OutOfP

ntBankID
tSWIFTActivit atternB
y
ehavior
Request &
Hold
Counterpart
yID
Counte
rparty
Details
Request &
Monitor
PositionID
Positio Limit Y
nCheck Detail
s,
s
LimitC
hecks
PositionID
Request &
Monitor
PositionID
Positio Limit Y
nCheck Detail
s,
s
LimitC
hecks
PositionID
Hand-Off,
Request &
Hold
CreditFacilit TradeFinanceP
yID,
aymentTransa
TradeFinanc ctionDetails
eTransaction
ID, Party ID
ValidD
ate,
Payme
ntDetai
ls
Y/N
CreditFacilit CreditFacility
yTransaction TransactionD
ID
etails
Suspen FromD
dCorres ateTim
ponden e,ToDa
tActivit teTime
y
Counterpart Counterparty
yID
ReferenceDe
tails
Request &
OfferID
Hold, Request
& Monitor
OfferDetails,
CustomerDeta
ils
CreditManag CreditManag
ementAsses ementAssess
smentID
mentDetails
Request &
OfferID
Hold, Request
& Monitor
OfferDetails,
CustomerDeta
ils
smentID
mentDetails
Request &
OfferID
Hold, Request
& Monitor
OfferDetails,
CustomerDeta
ils
smentID
mentDetails
Request &
OfferID
Hold, Request
& Monitor
OfferDetails,
CustomerDeta
ils
smentID
mentDetails
Request &
OfferID
Hold, Request
& Monitor
OfferDetails,
CustomerDeta
ils
smentID
mentDetails
Request &
Hold
ValidModelI
D
ModelID
Request &
Hold
ValidModelI
D
ModelID
Request &
Hold
PartyID,
Transaction
D
PartyID,
Transaction
TransactionI Approval and
D
Approval
Terms
Credit?
Credit/Margi
marginPolicy nPolicy
ID
Details
Request &
Hold
Credit/Margin
Topic
Request &
Hold
RateId
Request &
Hold
BookingReq PaymentTrans
uestID,
actionDetails
CurrentAcco
untID
Request &
Hold
CurrentAcco
untIdentifica
tion
Request &
Hold
Request &
Hold
PartyID,
account ID
source
account,
dest
account,
Request &
Hold
PartyID,
AccountID
Reques
tPostin
gCheck
Details
RateValue
CurrentAcco ProcessingRe
untID
sult
Request &
Hold
SecurityID
Custo
mers
with a
specific
securit
y
holding
s
PartyID
Request &
Hold
SubCustodia
nID
Report
ID,
Report
Param
eters
SubCustodia SubCustodia
nID
nActivityDeta
ils
Request &
Hold
PartyID
PartyID
Request &
Hold
PartyID
Request &
Hold
CustomerAg
reementID
ValidFr
omDat
e,
ValidTo
Date
CustomerAg RelationshipT
reementID ermsAndCon
ditionsDetails
Request &
Hold
CustomerAg
reementID
ValidFr
omDat
e,
ValidTo
Date
ditionsDetails
,
ProductTerm
sAndConditio
nsDetails,
ProductVersi
onID
NewPa
rty
PartyAgree
mentID
PartyAgreem
ent
PartyID,
PartyAgree
mentID
PartyAgreem
ent
ditionsDetails
,
Request &
Hold
PartyDetails
Request &
Hold
PartyID
Request &
Hold
CustomerAg
reementID
ValidFr
omDat
e,
ValidTo
Date
Security
Holding
Quantity by
Party
PartyChannel
AccessEntitle
ments
Request &
Hold
PartyID,
CustomerAg
reementID
ValidFr
omDat
e,
ValidTo
Date
ditionsDetails
,ValidSalesPr
oductAgreem
entID
Request &
Hold
CustomerAg
reementID
ValidFr
omDat
e,
ValidTo
Date
ditionsDetails
,
ProductTerm
sAndConditio
nsDetails,
ProductVersi
onID
Request &
Hold
CustomerAg
reementID
ValidFr
omDat
e,
ValidTo
Date
ditionsDetails
Request &
Hold
CustomerAg
reementID
ValidFr
omDat
e,
ValidTo
Date
ditionsDetails
Request &
Hold
PartyID
PartyID,
RelationshipT
CustomerAg ermsAndCon
reementID ditionsDetails
,ValidSalesPr
oductAgreem
entID
Request &
Hold
PartyID,
CustomerAg
reementID
ValidFr
omDat
e,
ValidTo
Date
ditionsDetails
,ValidSalesPr
oductAgreem
entID
Request &
Hold
PartyID,
CustomerAg
reementID
ValidFr
omDat
e,
ValidTo
Date
ditionsDetails
,ValidSalesPr
oductAgreem
entID
Request &
Hold
PartyID,
CustomerAg
reementID
ValidFr
omDat
e,
ValidTo
Date
ditionsDetails
,ValidSalesPr
oductAgreem
entID
CustomerBe Customer
haviorModel Behavior
ID
Model
Specification
Request &
CustomerBe Customer
Hold, Request haviorModel Behavior
& Monitor
ID
Model
description/pu
rpose
Request &
Hold
PartyID
Insight
Type
PartyID
Hand-Off,
Request &
Monitor
CustomerCa CustomerCam
mpaignID
paignRequire
ments
Custo
merCa
mpaig
nDesig
nPara
meters
Y/N
CustomerCa CustomerCa
mpaignID
mpaignDetail
s
Hand-Off,
Request &
Monitor
CustomerCa CustomerCam
mpaignID
paignDetails
RunFro
m/to
Date,
RunLoc
ations,
RunSe
gment
s
Y/N
CampaignID
Hand-Off
PartyID,
Product/Ser
viceID,
CustomerCa
mpaignID,
OfferID,
EmployeeID
Request &
Hold
CustomerCa
mpaignID,
PartyID
PartyDetails,
Product/Servi
ceDetails,
CustomerCap
mpaignDetails
,
OfferingConte
xtDetails,
RegulatorySui
tabilityAssess
mentDetails,
EmployeeID
Request &
CustomerCa
Hold, Request mpaignID,
& Monitor
VersionNum
ber
Request &
Hold
PartyID
Request &
Hold, Request
& Monitor
Request &
Hold
PartyID,
From/T
o
CustomerCase
Details
NewCustomer
Details
PartyDetails
Customer
behavioral
ratings/insig
ht details
NewPa
rty
CampaignID
,
Lead/Prospe
ctID
CustomerCa
mpaignID,
VersionNum
ber
CustomerCa InitialRespon
seID
se,
ResponseSch
edule
CreditAgenc ExternalCred
yReportID
itReport
PartyID
Customer
Campaign
Activity
Report
BankCreditAs
sessment
Request &
Hold
PartyID,
Request &
Hold, Request
& Monitor
PartyDetails
NewCustomer
Details
NewPa
rty
PartyID
BankCreditAs
sessment
CreditAgenc ExternalCred
yReportID
itReport
Request &
Hold
PartyID,
PartyDetails
PartyID
BankCreditAs
sessment
Request &
Hold
PartyID,
PartyDetails
PartyID
BankCreditAs
sessment
Request &
Hold
PartyID,
PartyDetails
PartyID
BankCreditAs
sessment
Request &
Hold
PartyID
PartyDetails
PartyID
BankCreditAs
sessment
Request &
Hold
PartyID,
PartyDetails
PartyID
BankCreditAs
sessment
Hand-Off
PartyID,
PartyDetails
Request &
Hold
PartyID,
Product/Ser
viceID,
CustomerCa
mpaignID
Request &
Hold
PartyID,
LocationID
LocationDetila
s
ValidFr
omDat
e,
ValidTo
Date
PartyID
Product/Serv
ice/ChannelE
ligibilityDetail
s
Check
NewLo
cationI
mpact
OnEligi
bility
PartyID,
LocationID
Product/Serv
ice/ChannelE
ligibilityDetail
s
Request &
Hold
PartyID,
EventID
ContactDialog
ueDetails,
EventDetails,
EventResultDe
tails,
ResultFormat
Details
Hand-Off,
Request &
Hold
PartyID
Hand-Off,
Request &
Hold
PartyID
ValidFr
omDat
e,
ValidTo
Date
EventID
DialogueRes
ultDetails,
Event
Details,
Event
ResultDetails
,
QueryResult
Details
ContactDialog
ueDetails,
EventDate,
EventTime,
EventDetails,
EventResultDe
tails,
ResultFormat
Details
PartyID,
EventID
ResponseDet
ails
ContactDialog
ueDetails,
EventDate,
EventTime,
EventDetails,
EventResultDe
tails,
ResultFormat
Details
PartyID,
EventID
ResponseDet
ails
Make
PartyID,
t
IP
Request &
PartyID
Hold
Make
PartyID
Announcemen
t
Hand-Off,
Request &
Hold
PartyID,
CustomerOrd
erDetails
Custo
merOr
derTyp
e,
Custo
merOr
derPar
ameter
s
N/Y
CustomerOr
derID
Hand-Off,
Request &
Hold
PartyID,
CustomerOrd
CustomerOr erDetails
derType
Request &
Hold, Request
& Monitor
PartyID
Request &
Hold
Custo
merOr
derTyp
e,
Custo
merOr
derPar
ameter
s
N/Y
CustomerOr
derID
Custo
mer
Type,
Analysi
s Type,
From/T
o
CustomerPo Customer
rtfolioAnalys Portfolio
isID
Analysis
Y/N
PartyID
Customer
Relationship
Event Details
Customer
Relationship
Update
Result
Analysi
sPeriod
,
Custo
merSu
rveyRe
portID
PartyID
Activity
Period,
Activity
Type
PartyID
Make
PartyID
Announcemen
t
Reques
tedCus
tomerT
axPosit
ionDet
ailsNoti
ficatio
PartyID,
CustomerTax
TrasnctionID Position,
TransactionD
etails
Request &
Hold
Dealer
Config
uration
,
Dealer
Authen
tication
EmployeeID DealerWorkb
ench Session
Confirmation
Request &
Hold
EmployeeID
CustomerSur
veys
PartyActivity
Details
Hand-Off
ntBankID
BankDetais,
Corresponden
tBankRole
ValidD
ate
Hand-Off
Corresponde NotifyCorresp Corresp FromD

ntBankID
ondentSuspen ondent ateTim
ded, Problem Activity e,ToDa
details,
Suspen teTime
SWIFTMessag ded
eContentRepo
rt
Hand-Off,
Request &
Hold
InvestmentP SettlementDe
ortfolioID
tails
N/Y
InvestmentP
ortfolioID
Hand-Off,
Request &
Hold
TradeID
N/Y
TradeID
Request &
Hold
DepositAcco
untIdentifica
tion
Reques
tPostin
gCheck
Details
Request &
Hold
EmployeeID
Employ
eeAcce
ssEntitl
ement
s
Developmen Development
tEnvironmen Environment
tAccessSessi Access
onID
Entitlements
Hand-Off,
Request &
Hold
PartyID,
DirectDebit
MandateID
Direct Debit
Transaction
Details Amount,
Currency,
Value Date,
Payee,
Purpose/Refer
ence
TransactionI Direct Debit

D
Transaction
Initiation
Confirmation
Request &
PartyID,
Hold, Request DirectDebit
& Monitor
MandateID
Direct Debit
Mandate
Update
Details
Y/N
PartyID,
DirectDebit
MandateID
Hand-Off,
PartyID,
Request &
LoanID
Hold, Request
& Monitor
Disbursement
Details
Y/N
PartyID,
Disbursemen
LoanID,
t Transaction
D
SettlementDe
tails
Value
Date
Direct Debit
Update
Result
Hand-Off,
Request &
Hold
DocumentRec
ordDetails
DocumentRe
cordID
Hand-Off,
Request &
Hold
DocumentRec
ordDetails
DocumentRe
cordID
Hand-Off,
Request &
Hold
DocumentRec
ordDetails
DocumentRe
cordID
Hand-Off,
Request &
Hold
DocumentRec
ordDetails
DocumentRe
cordID
Hand-Off,
Request &
Hold
DocumentRec
ordDetails
DocumentRe
cordID
Hand-Off,
Request &
Hold
DocumentRec
ordDetails
DocumentRe
cordID
Hand-Off,
Request &
Hold
DocumentRec
ordDetails
(CompletedPr
ojectFinanceA
pplication)
DocumentRe
cordID
Hand-Off,
Request &
Hold
DocumentRec
ordDetails
(ChangeOfAd
dressConfirma
tion)
DocumentRe
cordID
Hand-Off,
Request &
Hold
DocumentRec
ordDetails
(CompletedBa
nkGuaranteeA
pplication)
DocumentRe
cordID
Hand-Off,
Request &
Hold
DocumentRec
ordDetails
(CompletedCr
editFacilityApp
lication)
DocumentRe
cordID
Hand-Off,
Request &
Hold
DocumentRec
ordDetails
(CompletedLe
tterOfCreditAp
plication)
DocumentRe
cordID
Hand-Off,
Request &
Hold
Document(Tra
de finance
tranaaction
related
documents)
DocumentRe
cordID
Request &
Hold
PartyID
Hand-Off
PartyID,Offe PartyID,OfferI
rID,
D, ProductID
ProductID
Request &
Hold
PartyID
Hand-Off
rID,
D, ProductID
ProductID
Hand-Off
rID,
D, ProductID
ProductID
DocumentRec
ordDetails
(CompletedLe
tterOfCreditAp
plication)
DocumentRe
cordID
ProcessType,
ProductType
DocumentRe
cordID
Hand-Off,
Request &
Hold
ProcessType,
ProductType
ProcessType,
ProductType
Request &
Hold
PartyID
Hand-Off
rID,
D, ProductID
ProductID
Hand-Off
DocumentRec
ordDetails
Dunning
Requirements
Hand-Off,
PartyID,
Request &
LoanID,
Hold, Request AccountID
& Monitor
Hand-Off,
Request &
Hold, Request
& Monitor
E-Branch
Configuration
Change
Details
Request &
Hold
URL, cookie,
client IP
Hand-Off,
Request &
Hold
Request &
Hold
PartyID
Request &
Hold
EmployeeID
Valid
Date
DocumentRe
cordID
DocumentRe
cordID
Y/N
PartyID,
Dunning
LoanID,
Plan/Projecte
AccountID, d Activity
DunningActi
onID
Y/N
EBranchConfi
gurationUpd
ateID
E-Branch
Configuration
Update
Result
N
ECM/DCM
requirements
Y/N
Economic
Capital
Analysis
Requirements
Hand-Off,
EmployeeID Employee
Request &
Assessment
Hold, Request
Event
& Monitor
Description
ECM/DCMTr ECM/DCM
ansactionID Transaction
outline
Economic
Capital
Analysis
EmployeeID Employee
Access
Entitlements
Y/N
EmployeeID Employee
Assessment
Update
Result
Request &
EmployeeID Employee
Hold, Request
Assignment
& Monitor
Request
Details
EmployeeID Employee
Assignment
Request
Response
Hand-Off,
EmployeeID Employee
Request &
Benefits
Hold, Request
Update
& Monitor
Details
EmployeeID Employee
Benefits
Update
Result
Request &
Hold
EmployeeID
Employ
eeCerti
fication
Type
EmployeeID Employee
Certification
Profile
Details
EmployeeID, Employee
TransactionI Payment
D
Transaction
Details
Value
Date
Y/N
D
Confirmation
Details
EmployeeID Employee
Record Event
Description
Y/N
EmployeeEv Record
entID
Update
Result
EmployeeID Employee
Contract
Update
Details
Y/N
EmployeeEv Contract
entID
Update
Result
Hand-Off,
Request &
Hold, Request
& Monitor
EquipmentI Equipment
D,
Assignment
EmployeeID, Request
BusinessUnit Details
ID
D,
Assignment
EmployeeID, Approval and
BusinessUnit Terms
ID
Hand-Off,
Request &
Hold, Request
& Monitor
D,
Maintenance
EmployeeID, Request/Probl
BusinessUnit em Details
ID
D,
Maintenance
EmployeeID, Request
BusinessUnit Response
ID,
EquipmentM
aintenanceT
askID
Request &
Hold
PartyID,
Product/Ser
viceID
PartyID,
eTrading
Product/Ser Session
viceID,
Terms
eTradingWor
kbenchSessi
onID
Hand-Off,
Request &
Hold
PartyID
Request &
Hold
NostroAccou
ntID
Request &
Monitor
Y/N
PartyID,
Factoring
TransactionI Transaction
D
Details
Reporti
ng
Period
NostroAccou AccountDetai
ntID
ls
ProductLedg ProductLedger
erID
ReportDetails
Start/E
nd
Period,
Report
Type
ProductLedg ProductLedg
erID,
erlReportDet
ProductLedg ail
erReportID
Request &
Monitor
ProductLedg ProductLedger
erID
ReportDetails
Start/E
nd
Period,
Report
Type
ProductLedg ProductLedg
erID,
erlReportDet
ProductLedg ail
erReportID
Request &
Hold
ProductLedg PostingTransa
erID
ctionDetails
ProductLedg
erlUpdateDet
ail
Request &
Monitor
BusinessUnit FinancialComp
ID,
lianceRequire
FinancialCo mentDetails
mplianceTas
kID
BusinessUnit
ComplianceD
etails
Request &
Monitor
ID
nancialAnalysi
sRequestDetai
ls
ID,
FinancialAnal
FinancialAna
lysisID
Request &
Monitor
YearEndFinan
cialAnlysisRep
ortingRequire
ments
FinancialRep YearEndCorp
ortID
orateFinancia
lAnalysisDeta
ils
Version
Numbe
r, Valid
Date
FinancialInst Financial
rumentID
Instrument
(Directory)R
eference
Details
Valuati
on
Type
rumentID, Instrument
FinancialInst Position
rumentValua Valuation
tionID
Request &
Hold
Factoring
Transaction
Request
Details
FinancialInst
rumentID
Request &
Hold, Request rumentID
Instrument
& Monitor
Position
Details
Compli
anceRe
quired
ByDate
Request &
FinancialInst
Hold, Request rumentID,
& Monitor
FinancialInst
rumentMode
lID
Model
Type
FinancialInst
rumentID,
FinancialInst
rumentMode
lID
Financial
Instrument
Valuation
Model
Specification
Request &
Monitor
MarketResear
chAnalysisDefi
nition,
MarketResear
chReport
Analysi
sReque
stDetai
ls
AnalysisRep MarketAnalys
ortID
is
Request &
Monitor
MarketResear
chAnalysisDefi
nition,
MarketResear
chReport
Analysi
sReque
stDetai
ls
AnalysisRep MarketAnalys
ortID
is
Request &
Monitor
MarketResear
chSubjectDefi
nition
Resear
chRequ
estDet
ails
ResearchRe MarketResea
portID
rch
Request &
Monitor
MarketResear
chSubjectDefi
nition
Resear
chRequ
estDet
ails
ResearchRe MarketResea
portID
rch
Hand-Off
SWIFTMessag
eDetails
FromD
ateTim
e,ToDa
teTime
Request &
Monitor,
Hand-Off
Corresponde KeyRequest
ntBankID,
SWIFTMessa
geType
Make
Announcemen
t
Request &
Hold
Corresponde
ntBankID
Hand-Off
Corresponde Notify of
ntBankID,
detected
SWIFTMessa message
geType(MT9 usage
99)
problem
Corresponde MessageCont
ntBankID,
ent (SWIFT
SWIFTMessa Keys)
geType
Reques
tInbou
ndSWI
FTNotif
ication
SWIFTMessa MessageCont
geID
ent (SWIFT
Keys)
FromD
ateTim
e,ToDa
teTime
,
SWIFT
Messa
geType
s
Corresponde SWIFTMessa
ntBankID
geContentRe
port
Hand-Off
Corresponde
ntBankID
Hand-Off
Corresponde Request
ntBankID,
explanation
SWIFTMessa for out of
geType(MT9 pettern
99)
behavior
Make
Announcemen
t
Corresp FromD
ondent ateTim
Activity e,ToDa
Suspen teTime
ded
Reques
tInbou
ndSWI
FTNotif
ication
Corresp FromD
ondent ateTim
Activity e,ToDa
Active teTime
Make
Announcemen
t
Reques
tInbou
ndSWI
FTNotif
ication
Corresponde Notification
ntBankID,
of payment
SWIFTMessa from
geType(MT2 custodian
02)
(for
dividends)
Make
Announcemen
t
Reques
tInbou
ndSWI
FTNotif
ication
Corresponde Notification
ntBankID,
of dividend
SWIFTMessa payment
geType(MT5
6*)
Hand-Off
Hand-Off
Corresponde
ntBankID
Corresponde Settlement
ntBankID,
notiifcation
SWIFTMessa details
geType(MTn
nn)
SWIFTMessa Corresponde
geID,
nt
Explanation
for out of
pattern
behavior
Make
Announcemen
t
Reques
tInbou
ndSWI
FTNotif
ication
Corresponde Mistmatched
ntBankID,
settlement
SWIFTMessa terms
geType(MTn notification
nn)
Make
Announcemen
t
SWIFT
Messa
ge ID
(MT94
0/950)
geID
ent
(MT940/950
)
Corresponde MessageCont
ntBankID,
ent (MT999
SWIFTMessa with
geType
explanation)
Request &
Monitor,
Hand-Off
Corresponde MT999 ntBankID,

request
SWIFTMessa details for
geType
mismatch
Make
Announcemen
t
Hand-Off
Reques
tInbou
ndSWI
FTNotif
ication
SWIFTMessa Cheque
geType(Pay details
ment
requiring
request)
payment
Make
Announcemen
t
geID
ent (MT999
with
explanation)
Reques
tInbou
ndSWI
FTNotif
ication
geID
ent (MT
Payment
Notification
from
Corresponde
nt Vostro to
cover
cheques)
FinancialSta YearEndCorp
tementsID orateFinancia
lStatementD
etails
FinancialSta InterimFinan
tementsID cialStatemen
tDetails
Hand-Off,
EquipmentI Fixed Asset
Request &
D
Booking
Hold, Request
Details
& Monitor
Y/N
FixedAssetI Fixed Asset

D
Booking
Result
Hand-Off
Request &
Monitor
YearEndFinan
cialStatement
sReportingReq
uirements
Request &
Monitor
InterimFinanci
alStatementR
equestDetails
Hand-Off
Hand-Off
PaymentOrd TransactionDe
erIDs
tails
FraudModelI
Ds
FraudModelI
Ds
Start/E
nd
Period,
Report
Type
Fraud N
Para
mete
rs,
Fraud
Rules
Fraud N
Para
mete
rs,
Fraud
Rules
Hand-Off
PaymentOrd
erIDs
Trans N
actio
nAm
ount,
Order
ingPa
rty,
Recei
verID
,
Paym
entHi
story
Hand-Off,
Request &
Hold
TransactionI Consolidated
D
Transaction
Details
(projected
cash flows)
Request &
Hold
ProductID
ProcessType
Request &
Hold
Request &
Hold
OfferID
OfferDetails
ProductID
ProcessType
Request &
Hold
Request &
Hold
OfferID
OfferDetails
ProductID
ProcessType
Request &
Hold
Hand-Off,
Request &
Hold, Request
& Monitor
OfferID
OfferDetails
OfferID
PartyID,
TransactionI
D,
HedgeFundI
D
Hedge Fund
Investment
Transaction
Details
Y/N
PartyID,
TransactionI
D,
HedgeFundI
D
Hedge Fund
Allocation
Confirmation
Details
Request &
Hold
HRPolicyID
HRPolicy
Request
Details
HRPolicyID
HR Policy
Details
Y/N
ValidFr
omDat
e,
ValidTo
Date
Y
ValidFr
omDat
e,
ValidTo
Date
GuidelineCo
mplianceDet
ails
OfferID
Y
ValidFr
omDat
e,
ValidTo
Date
TransactionI Gap Update

D
Confirmation
GuidelineCo
mplianceDet
ails
OfferID
GuidelineCo
mplianceDet
ails
Request &
Information Information
Hold, Request ProviderID Provider
& Monitor
Service Usage
Details
Request
Hand-Off
PartyID,
PartyDetails
Hand-Off
ContractID
ContractDetail
s
Hand-Off,
EmployeeID, Intellectual
Request &
BusinessUnit Property
Hold, Request ID
Description
& Monitor
Hand-Off,
Request &
Monitor
ProductID, InteractiveHel
CustomerCa pText,
mpaignID
InteractiveHel
pCategory
Request &
Hold
Request &
Hold
Issuetype,
PartyID
TopicID,
Product/Ser
viceID,Custo
merCampaig
nID
Request &
Hold
CampaignID
, TopicID,
PartyID
Request &
Hold
TopicID
ValidFr
omDat
e,
ValidTo
Date,
Availab
leToPar
tyType
ProviderID Provider
Service
Availability
and Usage
Details
Y/N
IntellectualP Intellectual
ropertyItem Property
ID
Registration
Result
Y/N
ProductID,
CampaignID
PartyData
Request &
InterbankRe Interbank
Hold, Request lationshipID Relationship
& Monitor
Assessment
Request
Details
Reques
terProfi
le
GuidanceText
PartyTy
pe(SM
BCusto
mer)
GuidanceText
Reques
tGener
alGuid
elines
GuidanceText
lationshipID Relationship
Assessment
Request
Response
Hand-Off,
BusinessUnit Internal Audit
Request &
ID
Request
Hold, Request
Details
& Monitor
Y/N
InternalAudi Internal
tTaskID
Audit
Request
Response
Y/N
InternalNet Internal
workSession Network
ID
Initialization
Request
Response
InvestmentP Investment
ortfolioID,
Portfolio
PartyID
Analysis
Response
Request &
Hold, Request ortfolioID,
Porfolio
& Monitor
PartyID
Policy/Plan
Update
Details
Y/N
ortfolioID,
Porfolio
PartyID
Policy/Plan
Update
Result
Request &
Hold
InvestmentP InvestmentP
otfolioID
ortfolioPolicie
s
Valid
Date
PartyID,
Investor
InvestorRela Relatinship
tionshipID
Enrollment
Result
IT
Archite
cture
Topic
IT
Architecture
Details
IT Policies &
Plan Details
Hand-Off,
Request &
Hold
Start
Date
Internal
Network
Initialization
Configuration
Details
Request &
InvestmentP investment
Portfolio
& Monitor
PartyID
Analysis Type
From/T
o
InvestmentP
ortfolioID
Hand-Off,
PartyID
Request &
Hold, Request
& Monitor
Investor
Relationship
Enrollment
Details
Request &
Hold
EmployeeID IT
Architecture
Request
Details
Request &
Hold
EmployeeID IT Policies &

Plan Request
Details
Hand-Off,
Request &
Hold
EmployeeID Knowledge
Item
Description
Hand-Off,
Request &
Hold
Y/N
EmployeeID, Knowledge
KnowledgeIt Item
emID
Registration
Result
PartyID,
Lead/Opportu
Product/Ser nityDetails
viceID,
CampaignID
Y/N
Lead/Opport
unityID
Hand-Off,
Request &
Hold
PartyID,
Lead/Opportu
viceID,
CampaignID
Y/N
Lead/Opport
unityID
Hand-Off,
Request &
Hold
PartyID,
OfferID
Y/N
PartyID,
Leasing
D
initiation
Result
Request &
Hold
LeasingItem
ID,
LeasingCont
ractID
LeasingItem Leasing Item

ID,
Status
LeasingCont Details
ractID
Request &
Monitor
OfferID
LegalReview LegalReview
ID
Assessment
LetterOfCre LetterOfCredi
ditID
tDetails
LetterOfCre
ditID
ditID
tDetails
Request &
Hold
Hand-Off
Request &
Hold
Hand-Off
Leasing Offer
Details
OfferDetails,
CustomerDeta
ils
LetterOfCredit
QueryParamet
ers
OfferID
Knowle
dge
Item
Type
ValidFr
omDat
e,
ValidTo
Date
OfferDetails,
CustomerDeta
ils
LetterOfCredit
QueryParamet
ers
ValidFr
omDat
e,
ValidTo
Date
OfferID
OfferDetails,
CustomerDeta
ils
LetterOfCre
ditID
Request &
OfferID
Hold, Request
& Monitor
OfferDetails,
CustomerDeta
ils
Limit&Expos Limit&Expos
ureAssessm ureAssessme
entID
ntDetails
Request &
OfferID
Hold, Request
& Monitor
OfferDetails,
CustomerDeta
ils
Limit&Expos Limit&Expos
ureAssessm ureAssessme
entID
ntDetails
Request &
LiquidityMod Liquidity
Hold, Request elID,
Model
& Monitor
BusinessUnit Request
ID
Details
elID,
Model
BusinessUnit Speciication
ID
Hand-Off
OfferID
Offerdetails
Request &
OfferID
Monitor
Request &
OfferID
Monitor
Request &
Hold, Request
& Monitor
OfferDetails
OfferID
LoanDetails
OfferID
LocationDetila
s
LocationID
LocationUsag
eDetails
Request &
Hold, Request
& Monitor
LocationDetila
s
LocationID
LocationUsag
eDetails
Request &
Hold, Request
& Monitor
LocationDetila
s
LocationID
LocationUsag
eDetails
Request &
Hold, Request
& Monitor
LocationDetila
s
LocationID
LocationUsag
eDetails
ProjectDetails
Y/N
M&AProjectI Project
D
details
CashAccount
Details
LoanDetails
Hand-Off,
Request &
Monitor
PartyID
Request &
Hold
EmployeeID Management
Procedure
Type
Managment Management
ProcedureID Procedure
Details
Request &
EmployeeID Market
Hold, Request
Analysis
& Monitor
Type/Require
ments
MarketAnaly Market
sisID
Analysis
Details
Request &
EmployeeID Market Data
Hold, Request
Service
& Monitor
Request
Details

Service
Request
Response
Hand-Off,
Request &
Monitor
Market Data
Disseminatio
n Service
Initiation
Result
Market Data
Dissemination
Service
Production
Configuration
Details
Hand-Off,
Request &
Monitor
Provided
Market
Information
Details
Y/N
Market
Making
Goals/Constra
ints
Y/N
MarketMakin Market
gSessionID Making
Initation
Result
Request &
MarketResea Requested
Hold, Request rchSourceID Market
& Monitor
Research
Source/Servic
e Details
MarketResea Market
rchSourceID Research
,
Content/Serv
MarketResea ice Output
rchItemID
Request &
MarketRiskM Market Risk
Hold, Request odelID,
Model
& Monitor
ID,
Details
EmployeeID

odelID,
Model
ID,
EmployeeID
CaseID,
RequestedDo
MerchantRe cuments
sponseID
Hand-Off,
Request &
Monitor
SecurityID
Request &
Monitor
TransactionI RequestedDoc
D, CardID, uments
CaseID
Hand-Off,
Request &
Hold, Request
& Monitor
PartyID,
TransactionI
D,
MutualFundI
D
Mutual Fund
Investment
Transaction
Details
Y/N
PartyID,
TransactionI
D,
MutualFundI
D
Mutial Fund
Allocation
Confirmation
Details
Hand-Off,
Request &
Hold
ProductID,
PartyID
OfferDetails,
CustomerDeta
ils
Y/N
OfferID
OfferDetails
Request &
Monitor,
Hand-Off
PartyID,
Product/Ser
viceID,
CustomerCa
mpaignID
PartyDetails,
Product/Servi
ceDetails,
CustomerCap
mpaignDetails
,
OfferingConte
xtDetails,
RegulatorySui
tabilityAssess
mentDetails
Y/N
OfferID
OfferDetails
Hand-Off,
Request &
Hold
ProductID, OfferDetails,
CampaignID CustomerDeta
ils
Y/N
CustomerOff
erID
Hand-Off,
Request &
Hold
ProductID,
PartyID
Y/N
OfferID
OfferDetails,
CustomerDeta
ils
Respon
seSche
dule
Imported
Market
Information
Acceptance
Result
OfferDetails
Request &
Monitor,
Hand-Off
PartyID,
ProductID
PartyDetails,
ProductDetails
Y/N
OfferID
OfferDetails
Request &
Monitor,
Hand-Off
PartyID,
ProductID
PartyDetails,
ProductDetails
Y/N
OfferID
OfferDetails
Request &
Monitor,
Hand-Off
PartyID,
ProductID
PartyDetails,
ProductDetails
Y/N
OfferID
OfferDetails
Request &
Monitor,
Hand-Off
mID
CliamID
Request &
Operational Operational
Hold, Request RiskModelID Risk Model
& Monitor
,
Request
ID,
EmployeeID
RiskModelID Risk Model
,
Speciication
BusinessUnit
ID,
EmployeeID
Hand-Off,
Request &
Hold
N/Y
BlockOrderI AllocationDet
D
ails
Reques
tBlock
OrderN
otificati
on
BlockOrderI BlockOrderD
D
etails,
TradeDetails
OrderI
nstruct
ions
BlockOrderI BlockOrderD
D
etails,
TradeDetails
BlockOrderI BlockOrderDe
D
tails,
TradeDetails
Hand-Off
Request &
Monitor
BlockOrderI BlockOrderDe
D
tails
Hand-Off
RequestID
Request &
Hold
OrderID
BlockOrderDe
tails
Hand-Off,
EmployeeID, Organizational
Request &
BusinessUnit Model Update
Hold, Request ID
Details
& Monitor
Request &
Hold
ChannelID,
PartyID
CustomerDeta
ilsData,
Channel/Devic
eDetails
Orders
FromTo
,
Orders
With
Valid
From/T
o
Y/N
OrderID
OrderDetails
Organization
al Model
Update
Request
Result
Authenticati Authenticatio
onID
nData
Request &
Hold
ChannelID,
PartyID
CustomerDeta
ilsData,
Channel/Devic
eDetails
onID
nData
Request &
Hold
ChannelID,
PartyID
CustomerDeta
ilsData,
Channel/Devic
eDetails
onID
nData
Request &
Hold
username,
password,
IP, cookie
Request &
Hold
Request &
Hold
PartyID,
token
username,
password,
IP, cookie,
issueID
Request &
Hold
PartyID
GetLeg
alDomi
cile
PartyID
LegalDomicil
e
Request &
Hold
SearchQuery
PartyID
PartyData,
QueryResult
Summary
Hand-Off,
Request &
Hold
PartyDetails
PartyID
PartyData
Request &
Hold
PartySearchQ
ueryDetails
PartyID
PartyData,
QueryResult
Summary
PartyP
ortolio
Analysi
sDetail
s
PartyID
PartyPortfolio
ActivityAnaly
sisDetails
SearchQuery
PartyC
ampaig
nSelect
ionCrit
eria
PartyID
PartyData,
QueryResult
Summary
PartyReferenc
eDataForUpda
te(ChangeOfA
ddress)
Update
ItemVa
lidDate
s
Y/N
PartyID
PartyReferen
ceDetails
PartyID
PartyData,
QueryResult
Summary
PartyID
PartyData
(PartyID no match)
PartyData,
QueryResult
Summary
Request &
Hold, Request
& Monitor
Request &
Hold
Hand-Off,
Request &
Hold
PartyID
Request &
Hold
PartySearchQ
ueryDetails
Hand-Off,
Request &
Hold
PartyDetails
Request &
Hold
PartySearchQ
ueryDetails
FlagAs
Prospe
ct
Hand-Off,
Request &
Hold
ProspectDetail
s
FlagAs
Prospe
ct
PartyID
PartyData
PartyID
PartyDetails(l
imited as
only a vetted
propect)
Request &
Hold
PartyID
Request &
Hold
PartyID
LegalE
ntitySt
ructure
PartyID
PartyLegalEn
tityStructure
Request &
Hold
PartyID
LegalE
ntitySt
ructure
PartyID
PartyLegalEn
tityStructure
Request &
Hold
PartyID
PartySearchQ
ueryDetails
(PartyID no match)
PartyData,
QueryResult
Summary
Request &
Hold
PartyID
PartySearchQ
ueryDetails
(PartyID no match)
PartyData,
QueryResult
Summary
Request &
Hold
PartyID
PartyID
PartyLegalEn
tityStructure
Request &
Hold
PartyID
PartySearchQ
ueryDetails
(PartyID no match)
PartyData,
QueryResult
Summary
Request &
Hold
PartyID
PartySearchQ
ueryDetails
(PartyID no match)
PartyData,
QueryResult
Summary
PartyDetails
PartyID
KYCDe
tails
PartyID
ValidFr
omDat
e,
ValidTo
Date
PartyD
etailTy
pe
Request &
Hold
Request &
Hold
LegalE
ntitySt
ructure
PartyID
Hand-Off
PartyID
CampaignEligi
bilityDetails
Request &
Hold
PartyID
Request &
Hold
Request &
Monitor,
Hand-Off
PartyID
PaymentOrder
Details (to,
from,
amount)
PaymentOrd PaymentOde
erID
rDetails
Hand-Off,
Request &
Hold
PaymentOrd PaymentDetail
erID
s
PaymentOrd
erID
PartyID
PartyProfileD
etails
Hand-Off,
Request &
Hold
erID
s
PaymentOrd
erID
Hand-Off,
Request &
Hold
erID
s
PaymentOrd
erID
Hand-Off,
Request &
Hold
erID
s
PaymentOrd
erID
Hand-Off,
Request &
Hold
erID
s
PaymentOrd
erID
Hand-Off,
Request &
Hold
erID
s
PaymentOrd
erID
Hand-Off,
Request &
Hold
erID
s
PaymentOrd
erID
Hand-Off,
Request &
Hold
erID
s
PaymentOrd
erID
Hand-Off
ClaimID
ClaimDetails
Request &
Monitor
ContractID
ProductID
Hand-Off
PaymentTrans
actionDetails
Hand-Off
PaymentTrans
actionDetails
DestinationAc
count,
InitiatingAcco
unt,
PaymentAmou
nt
DestinationAc
count,
InitiatingAcco
unt,
PaymentAmou
nt
PaymentDetail
s
Hand-Off
Request &
Hold
Hand-Off
PaymentID
Hand-Off
PaymentOrd
erIDs
Release
Payme
ntOrder
ContractID
Hand-Off,
Request &
Hold
Platform
Operation
Configuration
Details
Y/N
Amount,
Currency,
Reference
PlatformOpe Platform
rationSessio Operation
nID
Initialization
Request
Response
Hand-Off
AccountID
Request &
Hold
CashAccoun
tID
Request &
Hold
CustomerID, CustomerDeta Position

ProductID
ils,
Keepin
ProductDetails gStatus
Request &
Hold
CashAccoun
tID
Request &
Hold
CashAccoun
tID
Hand-Off
AccountID
Amount,
Currency,
Reference
Hand-Off
AccountID
Amount,
Currency,
Reference
Request &
Hold
CashAccoun
tID
Reporti
ngPeri
od
CashAccoun TransactionHi
tID
storyDetails
Request &
Hold
CashAccoun
tID
Reporti
ngPeri
od
tID
storyDetails
Request &
Hold
CashAccoun PostedTransac
tID
tionDetails
Update
Posted
Indicat
or
(Trans
actions
posted
)
CashAccoun TransactionU
tID
pdateDetails
Request &
Hold
ContractID
ProductID
ContractID, CashAccount
CashAccoun ID
tID
Request &
Hold
ContractID
ProductID
ContractID, CashAccount
CashAccoun ID
tID
Request &
Hold
CashAccoun TransactionA
tIdentificatio mount
n
Request &
Hold
n
Reporti
ngPeri
od
tID
storyDetails
PositionKeep
ingID
Reporti
ngPeri
od
tID
storyDetails
Reporti
ngPeri
od
tID
storyDetails
Request &
Hold
n
Request &
Hold
FeeAccountI FeeAmount
dentification
Request &
Hold
ForeignAcco TransactionA
untIdentifica mount
tion
Request &
Monitor
TransactionI
D,
Counterpart
yID
Transa
ctionD
etails,
ValidD
ate
TransactionI
D,
Counterpart
yID
Request &
Monitor
TransactionI
D,
Counterpart
yID
Transa
ctionD
etails,
ValidD
ate
TransactionI
D,
Counterpart
yID
Request &
Monitor
PartyID
PrivatePlacem
entDetails
Y/N
PrivatePlace PrivatePlace
mentProject mentProject
ID
Description
Hand-Off,
EmployeeID, Procured Item
Request &
BusinessUnit Details,
Hold, Request ID
Supplier
& Monitor
Details,
Requirement
Details
Y/N
Procurement Procurement
TransactionI Request
D
Response
Request &
Hold
EmployeeID Product &

Service Policy
Request
Details
Request &
Hold
RewardPoint RequestedPro
sTransaction duct/ServiceD
ID
etails
RewardsPoin
tsTRansactio
nID,
productBrok
erTransactio
nReferenceI
D
Request &
Hold
ProductCom Product
binationID Comination
Information
Type Request
ProductCom Product
binationID Combination
Specfication
Details
Y/N
ProductDepl Product
oymentTaskI Deployment
D
Task Change
Request
Response
Y/N
ProductID, Enhancemen
Enhanceme tRequestRes
ntRequestID ponse
Hand-Off,
ProductDepl Product
Request &
Hold, Request D
Task Change
& Monitor
Details
Hand-Off,
Request &
Monitor
ProductID
Enhancement
RequestDetail
s
Severit
yIndica
tor
Product &
Service
Policy Details
ProductServi
ceDeliveryDe
tails,
CostToBankD
escription
Request &
Hold
ProductID
Hand-Off
ServiceIDs,
ProductIDs
Request &
Hold
Produc
tVersio
n
ProductID
ProductDetail
s,
ProductEligib
ilityDetails,
ProductPricin
gDetails
Chan N
geRe
quest
sDeta
ils
Product
ProductTerm
sandConditio
ns incl.
RateId
Request &
Monitor
PartyID
SupportReque
stDetails
TimeA
uthoriz
ation,
Schedu
le
AdvisorySes AdvisorySess
sionID
ionDescriptio
n
Request &
Monitor
PartyID
SupportReque
stDetails
TimeA
uthoriz
ation,
Schedu
le
sionID
ionDescriptio
n
Request &
Monitor
PartyID
SupportReque
stDetails
TimeA
uthoriz
ation,
Schedu
le
sionID
ionDescriptio
n
Request &
Monitor
PartyID
SupportReque
stDetails
TimeA
uthoriz
ation,
Schedu
le
sionID
ionDescriptio
n
Request &
Monitor
PartyID
SupportReque
stDetails
TimeA
uthoriz
ation,
Schedu
le
sionID
ionDescriptio
n
Request &
Monitor
CustomerCa SupportReque
mpaignID, stDetails
PartyID
TimeA
uthoriz
ation,
Schedu
le
sionID
ionDescriptio
n
Hand-Off,
Request &
Hold
ProductID,
ProductInve
ntoryItemID
IssueD
ate,
IssueV
olume,
IssueL
ocation
Y/N
ProductID,
ProductInve
ntoryItemID
Hand-Off,
Request &
Hold
ProductID, DistributionDe
ProductInve tails
ntoryItemID
Request &
Hold
FxService,
Currencies,
TypeOperation
Request &
Hold, Request
& Monitor
Product
Portfolio
Analysis/Repo
rt
Requirements
DistributionD
etails
yes/no,
Product
details
ProductID
ProductID, Special Offer

SpecialOffer Product
ID
Pricing Terms
Product
Quality
Assurance
Analysis/Repo
rt
Requirements
ProductID, Product
QualityAsses Quality
smentID
Assurance
Assessment
Report
Hand-Off,
ProductServi Product/Servi
Request &
ceAgencyID ce Agency
Hold, Request
Agreement
& Monitor
Update
Request
ProductServi Product/Serv
ceAgencyID ice Agency
Agreement
Update
Request
Result
Request &
ProductID, Product
Hold, Request EmployeeID TrainingReque
& Monitor
st Details
ProductID, Product
EmployeeID, Training
ProductTrain Service
ingTaskID
Details
Hand-Off,
ProductionR Production
Request &
eleaseTaskI Release Task
Hold, Request D
Change
& Monitor
Details
Y/N
D
Change
Request
Response
Request &
ProductionRi Production
Hold, Request skModelID, Risk Model
& Monitor
ID,
Details
EmployeeID
skModelID, Risk Model
ID,
EmployeeID
SecurityID
Request &
Hold
ProductID, Product
SpecialOffer Purchasing
ID
Proposal
Details
Request &
ProductID
Hold, Request
& Monitor
Request &
Hold
From/T
o,
Produc
t Type,
Activity
Type
Y/N
SecurityID
Program
Trading
Service
Change
Request
Active,
Suspen
ded,
Termin
ated
Product
Portfolio
Activity
Analysis
Program
Trading
Service
Change
Request
Result
Hand-Off,
Request &
Hold
OfferID
Project
Finance Offer
Details
Y/N
ProjectFinan Project
ceTransactio Finance
nID
transaction
Initiation
Result
Hand-Off,
Promotional Promotional
Request &
EventID
Event Change
Hold, Request
Request
& Monitor
Y/N
Promotional Promtional
EventID
Event
Change
Request
Response
Request &
PropertyID
Hold, Request
& Monitor
Proerty
Portfolio
Analysis and
Reporting
Requirements
PropertyID
Property
Analysis/Rep
ort Details
Request &
ProspectCa
Hold, Request mpaignID
& Monitor
Prospect
Campaign
Design
Change
Request
Y/N
ProspectCa
mpaignID
Prospect
Campaign
Design
Change
Request
Result
Hand-Off,
Request &
Hold
ProspectCa
mpaignID,
ProspectID
ProspectStatu
sDetails
Y/N
ProspectCa
mpaignID,
ProspectID
Request &
ProspectCa
& Monitor
Prospect
Campaign
Analysis and
Reporting
Requirements
ProspectCa
mpaignID
Hand-Off,
Request &
Hold
PartyID
ProspectDetail
s
Y/N
ProspectID
Request &
Hold
CampaignID
ProspectID
Request &
Monitor
PartyID
PublicOffering
Details
Y/N
PublicOfferin PublicOfferin
gProjectID gProjectDesc
ription
Request &
Monitor
PartyID
InitialPublicOff
eringDetails
Y/N
InitialPublic InitialPublicO
OfferingProj fferingProjec
ectID
tDescription
QuantModelI Quant Model

D,
Speciication
BusinessUnit
ID,
EmployeeID
Version
Numbe
r
Prospe
ctSelec
tionCrit
erai
Request &
Hold, Request D,
Request
& Monitor
ID,
EmployeeID
Prospect
Campaign
Analysis and
Reporting
Response
ProspectCont
actDetails
Request &
Hold
SecurityID
Proposed
Transaction
Details
SecurityID, Quote
QuoteID
Details
Hand-Off,
Recruitment Recruitment
Request &
TaskID,
Task Update
Hold, Request EmployeeID Details (e.g.
& Monitor
interview
notes &
rating(
Y/N
TaskID,
Task Update
EmployeeID Confirmation
Request &
Hold
ReferenceIt Refernence
emID
Item Details
ReferenceIt Requested
emID
Reference
Details
Request &
Monitor
YearEndFinan
cialStatement
sAuditRequire
ments,
YearEndPreAu
ditFinancialSt
atements
YearEndAudit
edFinancialSt
atements
Request &
Monitor
InterimFinanci
alStatements
TaxOptiizatio
nRecommen
dations
Hand-Off
PartyID
Compli
anceCh
eckIssu
eType
Com N
plian
ceCh
eckPa
rtyIss
ueDe
tails
Request &
Hold, Request
& Monitor
Request &
PartyID,
Hold, Request Product/Ser
& Monitor
viceID,
CustomerCa
mpaignID
PartyDetails,
Product/Servi
ceDetails,
CustomerCap
mpaignDetails
,
OfferingConte
xtDetails
Request &
Hold, Request
& Monitor
ProspectIdenti
ficationDetails
Request &
Hold, Request
& Monitor
RegulatoryRe
quirementReq
uestDetails
(solicitationrul
es/limits)
DoNot
CallLoc
ationID
PartyID,
RegulatoryS
uitabilityRep
ortID
RegulatoryS
uitabilityAsse
ssmentDetail
s
DoNotCallMa
tchResult
(none)
RegulatoryR RegulatoryRe
equirement quirementAs
RequestID sessment
Request &
Hold, Request
& Monitor
RegulatoryRe
quirementReq
uestDetails
(country
constraints on
guarantees)
RequestID sessment
Request &
Hold, Request
& Monitor
RegulatoryRe
quirementReq
uestDetails
(country
constraints on
letters of
credit)
RequestID sessment
Request &
Hold
ProductID
RegulatoryCo
mplianceGui
delinesDetail
s
Request &
Hold
ProductID
RegulatoryCo
mplianceGui
delinesDetail
s
Request &
Hold
ProductID
RegulatoryCo
mplianceGui
delinesDetail
s
Request &
Hold
ProductID
RegulatoryCo
mplianceGui
delinesDetail
s
YearEndAudite
dFinancialStat
ements
RegulatoryRe
portingResult
Y/N
Remittance
Transaction
Details
Request &
Monitor
Hand-Off,
Request &
Hold
PartyID,
OfferID
Remittance
Details
Request &
Hold
PartyID
BalanceReque
st
Request &
Hold
PartyID
Request &
Hold, Request
& Monitor
Sales Plan
Analysis and
Reporting
Requirements
ValueD
ate
PartyID
RewardPoint
AccountSum
mary
PartyID
RewardPoint
TransactionD
etails
Sales Plan
Performance
Report
Request &
Hold
ProductID
ProductID
ProductDetail
s,
ProductEligib
ilityDetails,
ProductPricin
gDetails
Request &
Hold
ProductID
ProductID
ProductDetail
s,
ProductEligib
ilityDetails,
ProductPricin
gDetails
Request &
Hold
CustomerAg
reementID,
SalesProduc
tAgreementI
D
ValidFr
omDat
e,
ValidTo
Date
CustomerAg
reementID,
SalesProduc
tAgreementI
D
ProductTerm
sAndConditio
nsDetails,
ProductVersi
onID
Request &
Hold
CustomerAg
reementID,
SalesProduc
tAgreementI
D
ValidFr
omDat
e,
ValidTo
Date
CustomerAg
reementID,
SalesProduc
tAgreementI
D
ProductTerm
sAndConditio
nsDetails,
ProductVersi
onID
Request &
Hold
PartyID
SalesProduc ProductTerm
tAgreementI sAndConditio
D
nsDetails,
ProductVersi
onID
Request &
Hold
CustomerAg
reementID,
SalesProduc
tAgreementI
D
CustomerAg
reementID,
SalesProduc
tAgreementI
D
SalesProduc ProductTerm
tAgreementI sAndConditio
D
nsDetails,
ProductVersi
onID
Request &
Hold
PartyDetails,
ProductAgree
mentDetails
ValidFr
omDat
e,
ValidTo
Date
PartyDetails,
ProductAgree
mentDetails
ProductTerm
sAndConditio
nsDetails,
ProductVersi
onID
Request &
Hold
CustomerAg
reementID,
SalesProduc
tAgreementI
D
ValidFr
omDat
e,
ValidTo
Date
CustomerAg
reementID,
SalesProduc
tAgreementI
D
Request &
Hold
FrameContr
actAgreeme
ntID
ValidFr
omDat
e,
ValidTo
Date
FrameContr ProductTerm
actID
sAndConditio
nsDetails
Request &
Hold
PartyID
ValidFr
omDat
e,
ValidTo
Date
ContractID
ProductDetails
ProductTerm
sAndConditio
nsDetails,
ProductVersi
onID
ProductTerm
sAndConditio
nsDetails
Hand-Off
OfferID
Request &
Hold
partyID
Request &
Hold
OfferID
Request &
Hold
PartyID
Request &
Hold
partyID
Hand-Off,
Request &
Hold
TradeID
OfferDetails,C
ustomerDetail
s
PartyID
SalesProduct
Details
OfferID
LoanDetails
ContractID
ProductTerm
sAndConditio
nsDetails
PartyID
SalesProduct
Details
TradeDetails,
FaliureDetails
N/Y
TradeID
FailureResolu
tionDetails
Request &
Hold, Request
& Monitor
Security
Assurance
Assessment
Request
Details
SecurityAss Security
uranceTaskI Assurance
D
Task
Plan/Proposa
l Details
Request &
Hold, Request
& Monitor
Security
Advisory
Service
Request
Details
SecurityAdvi Security
soryServiceT Advisory
askID
Service Task
Plan/Proposa
l Details
Request &
Hold, Request
& Monitor
Segment Plan
Analysis and
Reporting
Requirements
Segment
Plan
Performance
Report
Request &
Monitor
LoanDetails
ValidFr
omDat
e,
ValidTo
Date
Analysi
sPeriod
,
Service
Activity
Types,
Analysi
sID
Request &
Monitor
ServicesIDs,
ActivitiesIDs
Service
Details
,
Service
Dates
Request &
Monitor
ServiceReso
urceID
Reporti
ngPeri
od,
Service
EventT
ypes
Hand-Off,
Request &
Hold
ServiceReso ServiceEventD
urceID
etails
Service
EventT
ype
ServiceEven
tID
Request &
Monitor
ServicesIDs,
ActivitiesIDs
Service
Details
,
Service
Dates
ServicesIDs,
ActivitiesIDs
Make
PartyID,
t
IP
Notification
ServiceReso ServiceEventD
urceID
etails
Hand-Off
positionID
Hand-Off,
Request &
Hold
ServiceReso ServiceIncide
urceID
ntDetails
Request &
Monitor
ValidD
ate/Ti
me,
Urgenc
yIndica
tor
ServicesIDs,
ActivitiesIDs
ServicingActi
vityDetails
SeviceIssueI InitialRespon
D
se,
ResponseSch
edule
ServicingID PartyData,
VerificationDe
tail,
Autentication
Detail,
ChannelDetail
ContactID
ServicingDat
a
Request &
Monitor
ServicingID PartyData,
VerificationDe
tail,
Autentication
Detail,
ChannelDetail
ContactID
ServicingDat
a
Request &
Hold
TellerId
Request &
Hold
ProductTerms
andConditions
,
RateValue,Am
ount
Transaction
details incl.
Fees,
CurrencyValu
e
Request &
Hold
TellerId
Amount,Produ
ct,TypeTransa
ction
yes/no
Request &
Hold
TellerId
TransactionJ ResultCode
ournalId
Request &
Monitor
Date
Currency,
Amount,
Typetransatio
n
Request &
Monitor
Branch,
PositionID
DeliveredCash
Amount,
Currency
Hand-Off
PartyID,
positionID
InvestmentP SettlementDe
ortfolioID
tails
N
N/Y
InvestmentP
ortfolioID
Hand-Off,
Request &
Hold
TradeID
N/Y
TradeID
Hand-Off
TransactionI TransactionDe
D
tails
Hand-Off,
Request &
Hold
TradeDetails
Request &
BuildingID, Building
Hold, Request BuildingFacil Facility
& Monitor
ityID
Request
Details
BuildingFacil Facility
ityID
Request
Result
Request &
Hold
BuildingID, Secure Site

LocationID, Access
EmployeeID, Request
SecureSiteA Result
ccessEventI
D
SpecialistTas AssignedSpe
kID
cialistDetails,
AssignedSpe
cialistSchedu
le
Request &
Hold, Request
& Monitor
BuildingID, Site access

LocationID, request
EmployeeID details
Specliast
resource
requirements
Speclia
stType,
Special
istTask
Schedu
le
Request &
Hold, Request
& Monitor
Specliast
resource
requirements
Speclia
stType,
Special
istTask
Schedu
le
kID
cialistDetails,
AssignedSpe
cialistSchedu
le
Request &
Hold, Request
& Monitor
Specliast
resource
requirements
Speclia
stType,
Special
istTask
Schedu
le
kID
cialistDetails,
AssignedSpe
cialistSchedu
le
Y/N
StockLoanTr Stock Loan

Initiation
Response
nID
nAgreement
Details
PartyID,
Suitability
TransactionI Check Result
D,
Product/Ser
viceID,
SupplierID
Hand-Off,
SyndicateID Party
Request &
, PartyID
Enrollment
Hold, Request
Details
& Monitor
SyndicateID Party
, PartyID
enrollment
request
result
Request &
Monitor
Hand-Off,
Request &
Hold, Request
& Monitor
OfferID
Y/N
SystemDepl System
D
Task Change
Request
Response
Hand-Off,
Request &
Hold
OfferID
Request &
Hold
SubCustodia
nID
Hand-Off
SubCustodia ActivityReport
nID
Request &
Hold
PartyID,
Party Details,
D,
Details
Product/Ser
viceID,
Request &
Hold
Stock Loan
Offer Details
SubCu
stodian
Agree
mentD
etails
Supplier
Service
Details
OfferID
OfferDetails
SystemDepl System
D
Task Change
Details
Offered
Service
Details and
terms,
Supplier
Details
Request &
Monitor
SystemID,
SystemDeve
lopmentReq
uestID
Request &
SystemID, System
Hold, Request PartyID,
Access
& Monitor
ID
Details
SystemID, System
PartyID,
Access
ID
Response
Request &
SystemID, Systems
Hold, Request EquipmentI Assurance/Ma
& Monitor
D
intenance
Request
Details
SystemID, System
EquipmentI Assurance/M
D
aintenance
Task
Plan/Proposa
l Details
Request &
EmployeeID, Production
Hold, Request SystemID, System
& Monitor
EquipmentI Incident
D
Details
ProductionS Production
ystemIncide System
ntReportID Incident
Details and
Response
Hand-Off,
Request &
Hold
Production
System
Configuration
Details
Y/N
ystemSessio System
nID
Initialization
Request
Response
Request &
Hold, Request
& Monitor
Corporate Tax
Position
Assessment
Request
Details
Request &
Hold
Request &
Hold
Request &
Hold
SystemID
System
Development
Request
Details
CustomerID,
ProductID
TokenID
ChannelData,
ContactData
D
Details
Priority
TokenD
etails
Request &
TradeFinanc Trade Finance
Hold, Request eTransaction Transaction
& Monitor
ID
Update
Details (e.g.
received
documents)
Request &
Monitor
TradeID
BlockOrderDe
tails
TradeE
xecutio
nInstru
ctions
System
Development
Request
Response
Corporate
Tax Position
Report
TokenID
TokenData
TokenID
TokenDetails
TransactionI Matched
D
Trade Details
Y/N
TradeFinanc Trade
eTransaction Finance
ID
transaction
Update
Result/Respo
nse
TradeID
TradeDetails
Request &
Hold
TradeID
Trades
FromTo
,
Trades
With
Hand-Off,
Request &
Hold
TradeID
AmendmentD
etails
Hand-Off
TradeID
TradeDetails
Hand-Off
Counterpart LimitBreached Trading

yID
Details
Activity
Curtaile
d
TradeID
N/Y
TradeID
TradeDetails
Update
Notific
ation
N
Request &
TradingMode Trading Model
Hold, Request lID
Requirements
& Monitor
TradingMode Trading
lID
Model
Specification
Request &
Hold
ChannelID,
PartyID
TransactionDe
tails
TransactionI Authorization
D,
Data
Authorizatio
nID
Request &
Hold
ChannelID,
PartyID
TransactionDe
tails
D,
Data
Authorizatio
nID
Request &
Hold
ChannelID,
PartyID
TransactionDe
tails
D,
Data
Authorizatio
nID
Request &
Hold
Request &
Hold
Request &
Hold
Request &
Hold, Request
& Monitor
PartyID,
action code
PartyID,
action code
PartyID,
action code
PartyID,
Requested
Product/Ser Scheduled
viceID
Transaction
Details for
Automated
Execution
TransactionP Scheduled
rocessingID Transaction
Details for
Automated
Execution
Request
Result
Hand-Off,
Request &
Hold
EmployeeID, Travel/Expens
ProjectID,
e Details
BusinessUnit
ID
Y/N
Travel/Expe Travel/Expen
nseItemID se
Booking/Clai
m details
Request &
Hold
OfferID
OfferDetails
Hand-Off
OfferID
OfferDetails
Y
Y
Hand-Off
OfferID
Hand-Off
SubPortfolio
IDs
OfferDetails
N
SubPor
tfolioD
etails,
Securit
ization
Param
eters
OfferID
Trust Services
Offer Details
Request &
Monitor
PartyID,
OfferID
OfferDetails,
CustomerDeta
ils
Request &
Monitor
PartyID,
OfferID
OfferDetails,
CustomerDeta
ils
Request &
Hold
OfferID
Request &
Hold
Y/N
TrustService Trust
sID
Services
Request
Result
ValidFr
omDat
e,
ValidTo
Date
PartyID,
Underwriting
OfferID,
DecisionDeta
Underwritin ils
gDecisionID
ValidFr
omDat
e,
ValidTo
Date
PartyID,
Underwriting
OfferID,
DecisionDeta
Underwritin ils
gDecisionID
OfferDetails
OfferID
OfferID
OfferDetails
OfferID
Request &
Hold
OfferID
OfferDetails
OfferID
Hand-Off,
Request &
Hold, Request
& Monitor
PartyID,
TransactionI
D,
UnitTrustID
Unit Trust
Investment
Transaction
Details
Y/N
PartyID,
TransactionI
D,
UnitTrustFun
dID
Utilities
Requirement
s Request
Response
Hand-Off,
EmployeeID, Utilities
Request &
BusinessUnit Requirements
Hold, Request ID
& Monitor
Request &
EmployeeID, Workforce
Hold, Request BusinessUnit Training
& Monitor
ID,
Requirements
TrainingCour
seID
Y
Y
Unit Trust
Allocation
Confirmation
Details
WorkforceTr Workforce
ainingTaskID Training Task
Details
Status Control Analy

sis
Reconc
iliation
Status
Reconc
iliation
Status
Suspen
ded,
Active
Contac
tSessio
n
Suspen
d,
Termin
ate,
Activte
,
Recove
r
Issued,
Cancell
ed,
Fulfille
d
Bank
Portf
olioD
etails
,
Loan
Detail
s,
Collat
eralD
etails
Proces
singSta
tus
Proces
singSta
tus
Schedu
led
Lead/O
pportu
nitySta
tus
Active,
Pendin
g
Active,
Pendin
g
ResultI
ndicato
r
CardAu
thoriza
tionSta
tus
Payme
ntStatu
s
CardCa
seStat
us
CardCa
seStat
us
ResultI
ndicato
r
CardTr
ansacti
onResu
lt
ResultI Case
ndicato Analy
r
sis
Payme
ntCom
pleted
Collate
ral
Item
Status
Collate
ralPosit
ionStat
us
Collate
ralPosit
ionStat
us
Broker
Agree
mentSt
atus
Issued,
Pendin
g,
Overdu
e,
Delinqu
ent
RuleSe
tInstall
ationSt
atus
Pendin
g,
Execut
ed
ResultI
ndicato
r
Contac Verifica
tStatus tionLev
el,
Authen
tication
Level
Status Verifica
Data
tionLev
el,
Authen
tication
Level
Contac
tSessio
n
Project
Status
Project
Status
Project
Status
Structu
redFina
nceTas
kStatu
sCompl
ete
Project
Status
Send
Status
SendSt
atus
SendSt
atus
SendSt
atus
SendSt
atus
SendSt
atus
Corres
ponden
ceStat
us
SendSt
atus
SendSt
atus
SendSt
atus
Corres
ponden
ceResp
onseSt
atus
SendSt
atus
SendSt
atus
Corres
ponden
ceResp
onseSt
atus
Corres
ponden
ceStat
us
SendSt
atus
SendSt
atus
Corres
ponden
ceResp
onseSt
atus
SendSt
atus
SendSt
atus
Corres
ponden
ceResp
onseSt
atus
Corres
ponden
ceResp
onseSt
atus
SendSt
atus
Positio
nWithi
nLimits
Result
Coun
terPa
rtyRis
kValu
es,
Coun
terpa
rtyLi
mitD
etails
Positio
nWithi
nLimits
Result
Coun
terPa
rtyRis
kValu
es,
Coun
terpa
rtyLi
mitD
etails
Trasact
ionCre
ditAppr
ovalGr
anted
Trasact
ionCre
ditAppr
ovalGr
anted
Trasact
ionCre
ditAppr
ovalGr
anted
Trasact
ionCre
ditAppr
ovalGr
anted
Trasact
ionCre
ditAppr
ovalGr
anted
Valid
Mode
l
Valid
Mode
l
Valid
From
/To
Agree
mentSt
atus
Agree
mentSt
atus
PartyA
greem
entStat
us
PartyA
greem
entStat
us
Agree
mentSt
atus
Agree
mentSt
atus
Agree
mentSt
atus
Agree
mentSt
atus
Agree
mentSt
atus
Agree
mentSt
atus
Agree
mentSt
atus
Agree
mentSt
atus
Agree
mentSt
atus
Version
, Value
Date
Custo
merCa
mpaign
Status
ResultI
ndicato
r
Lead/P
rospect
Status
ResultI
ndicato
r
Extern
alCredi
tReport
Status
Extern
alCredi
tReport
Status
Extern
alCredi
tReport
Status
Extern
alCredi
tReport
Status
Extern
alCredi
tReport
Status
Extern
alCredi
tReport
Status
Extern
alCredi
tReport
Status
Extern
alCredi
tReport
Status
Extern
alCredi
tReport
Status
QueryR
esultIn
dicator,
Viewin
gForma
tIndica
tor
ResultI
ndicato
r
ResultI
ndicato
r
Custo
merOr
derStat
us
Custo
merOr
derStat
us
Active,
Suspen
ded,
Inactiv
e
Settle
mentSt
atus
Active,
Suspen
ded,
Inactiv
e
Pendin
g,
Active,
Suspen
ded
Pendin
g,
Rejecte
d, Paid
Proces
singSta
tus
Proces
singSta
tus
Proces
singSta
tus
Proces
singSta
tus
Proces
singSta
tus
Proces
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tus
Proces
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tus
Proces
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tus
Proces
singSta
tus
Proces
singSta
tus
Proces
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tus
Proces
singSta
tus
Proces
singSta
tus
Proces
singSta
tus
Proces
singSta
tus
Active,
Pendin
g,
Suspen
ded
Proces
singSta
tus
Valid
From/T
o
Rejecte
d,
Active,
Pendin
g
Rejecte
d,
Pendin
g,
Comple
ted
Active,
Suspen
ded,
Termin
ated
Availab
le,
Assign
ed,
UnderR
epair
Pendin
g,
Active,
Comple
ted
Rejecte
d,
Active,
Comple
ted
Financi
alLedg
erStatu
sUpdat
edTime
/Date
Financi
alComp
lianceT
askStat
us
ValidFr
om
OK/N
OK
OK/N
OK
OK/N
OK
ResultI
ndicato
r
Rejecte
d,
Pendin
g,
Active,
Awaitin
g
Resolut
ion,
Comple
te
Valid
From/T
o
Rejecte
d,
Under
Review
,
Active,
Archive
d
Lead/O
pportu
nitySta
tus
Lead/O
pportu
nitySta
tus
Rejecte
d,
Pendin
g,
Active,
Comple
te
Assess
mentSt
atus
Trasact
ionLimi
t&Expo
sureAp
proval
Grante
d
Trasact
ionLimi
t&Expo
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proval
Grante
d
Valid
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o
Project
Status
Valid
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o
Pendin
g,
Accept
ed
Publica
tion
Date
Valid
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o
OfferSt
atus
OfferSt
atus
OfferSt
atus
OfferSt
atus
OfferSt
atus
OfferSt
atus
Valid
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o
Trade
Status
Organi
zationa
l Model
Version
Party
Detail
s
Payme
ntOrde
rCompl
eted
Positio
nKeepi
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us
Transac
tionAut
horizati
on
Transac
tionAut
horizati
on
Private
Placem
entProj
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us
Rejecte
d,
Pendin
g,
Comple
te
Broker
Charge
,
DueDat
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Valid
From/T
o
Produc
tStatus
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ySessi
onData
Advisor
ySessi
onData
Advisor
ySessi
onData
Advisor
ySessi
onData
Advisor
ySessi
onData
Advisor
ySessi
onData
ResultI
ndicato
r
ResultI
ndicato
r
Active,
Pendin
g,
Suspen
ded,
Termin
ated
Reques
ted,
Schedu
led,
Comple
te
Valid
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o
Active,
Suspen
ded,
Termin
ated
Rejecte
d,
Pendin
g,
Accept
ed
Rejecte
d,
Pendin
g,
Accept
ed
ResultI
ndicato
r
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ffering
Project
Status
InitialP
ublicOf
feringP
rojectS
tatus
Valid
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o
ValidFr
omTo
Allowe
dStatu
s
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d,
Accept
ed,
Comple
te
Agree
mentSt
atus
Agree
mentSt
atus
Agree
mentSt
atus
Agree
mentSt
atus
Agree
mentSt
atus
Agree
mentSt
atus
Agree
mentSt
atus
Agree
mentSt
atus
Agree
mentSt
atus
Rejecte
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Schedu
led,
Comple
te
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d,
Schedu
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Comple
te
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ndicato ceAct
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,
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ssues
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ndicato
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ndicato
r
Settle
mentO
bligatio
nResult
Settle
mentSt
atus
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Grante
d,
Active,
Termin
ated
Rejecte
d,
Accept
ed
Rejecte
d,
Accept
ed
Rejecte
d,
Accept
ed,
Pendin
g
Rejecte
d,
Accept
ed,
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g,
Active,
Comple
te
Rejecte
d,
Accept
ed
Rejecte
d,
Schedu
led,
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te
Active,
Resolv
ed
TokenS
tatus
TokenS
tatus
Update
Status
Valid
From/T
o
Rejecte
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Suspen
ded
Rejecte
d,
Pendin
g,
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sed
Rejecte
d,
Active,
Suspen
ded,
Termin
ated
Transac
tionUn
derwrit
ingGra
nted
Transac
tionUn
derwrit
ingGra
nted
OK/N
OK
OK/N
OK
OK/N
OK
Rejecte
d,
Schedu
led,
Comple
ted
Account
Management
Account
Reconciliation
196 SD

liation
Register
Corresponden
t Bank
Fulfillment
Account
Reconciliation

iliation
Execute
Corresponden
t Bank
Fulfillment
Account
Recovery

tRecovery
Register
195 SD
Accounts
Receivable

Advanced Voice readAdvanced Report &

Services
Management
ActivityReport
SD
Advanced Voice 45
Services
Operations
SD
64
Advanced Voice initiateOutbou Invoke &

Services
ndCall
Execute
Operations
(PBX
Operations)
Advertising
SD
Archive Services 326 SD
Archive
Services
Asset & Liability 216 SD

Management
Asset & Liability readBankBala Report &

Management
nceSheet
Notify
Asset
Securitization
Calling
Service
Domain
Account
Reconciliation
SD
Advanced Voice 40
Services
Management
Advertising
Called
Service Type
Draft Called Service
Domain
Service
(I&R,I&E,R&N
Servic
Operation
)
e
Name
Opera
(Drafts TBC)
tion
192 BD
Account Recovery 93
Accounts
Receivable

1-Type
1-Service
Domain
Name
0
0
215 SD
Asset
Securitization
Contact
Routing
createArchive Initialize &

Record
Register

Treasury
Management
Asset
Securitization

ion
ATM Network
Management

orkActivity
Notify
SD
ATM Network
Operations

workStatus
Execute
Bank Drafts & 120 SD

Travelers Checks
Bank Drafts &

Travelers
Checks

ck
Bank
Guarantee

arantee
Notify
Offer
Management
Bank
Guarantee

uarantee
Register
Offer
Management
Bank
Guarantee
invokeBankGu Invoke &

arantee
Execute
Contact
Dialogue
Assisted Trading - 138 SD

DELETED
ATM Network 41 SD
Management
ATM Network
Operations
46
Bank Guarantee 160 SD
Bank Portfolio &

Treasury
Bank Portfolio
Administration
212 BD
218 SD
10
Bank Portfolio updateBankPo Invoke &

Execute
Treasury
Management
Bank Portfolio
Analysis
217 SD
Bank Portfolio
Analysis
Billing Services 208 SD
Branch Currency 48
Distribution
readBankPortf Report &

olio
Notify
SD
Initialize &
Register
Asset
Securitization
Corporate Tax
Advisory
Services, M&A
Advisory
Services
Branch
Currency
Distribution

CurrencyDistri Execute
bution
Cash/Currenc
y Inventory
Branch
Currency
Distribution
readBranchCu Report &

rrencyDistribu Notify
tion
Branch
Location
Operations

Currency
Execute
Branch Currency 47
Management
SD
11
Branch
Currency
Management
Branch Location 36
Management
SD
12

Management
Branch Location 43
Operations
SD
Branch Location requestBranch Invoke &

Operations
LocationOpera Execute
tionsTask
Customer
Campaign
Execution

Operations
tionsTask
Branch
Location
Management

Operations
cationOperati Notify
ons
Servicing
Position

Operations
tionsTask
Branch
Currency
Distribution

Operations
ons
Branch Network 38
Management
Branch
Currency
Management
SD
13
Branch Network readBranchNe Report &

Management
Branch Portfolio 238 SD
14
Branch Portfolio readBranchPo Report &

15
Brand
Management

Management Execute
Brokered
Product
registerBroker Initialize &

edProductOpp Register
ortunity
Lead/Opportu
nity
Management
Brokered
Product
initiateBroker Initialize &

edProductAgr Register
eement
Offer
Management
16
Building
Maintenance

17
Business
Architecture

Architecture Notify
Brand
Management
63
SD
Brokered Product 121 SD
Building
Maintenance
281 SD
274 BD
Buildings,
Equipment and
Facilities
Business Analysis 234 BD
322 SD
Business
Architecture
Business
Command &
Control
282 BD
Business
Development
62
SD
18
Business
Development

ssPlan
Execute
Business
Development
Policies
Business
Business Risk
Models
61
SD
19
Business
Development
Policies

olicy
Notify
318 BD
227 SD
20
Business Risk
Models

ssRiskModel Execute
Business
Support
Business Unit
Accounting
251 BA
Business Unit
Accounting

UnitJournal
Notify
Businss Unit
Fiancial
Analysis,
Business Unit
Budget
Business Unit
Accounting

UnitJournal
Notify
Financial
Statements
Business Unit
Accounting

ing
Financial
Accounting
Business Unit
Accounting

sUnitAccounti Register
ngTransaction
Business Unit
Budget

UnitBudget
Notify
Business Unit
Management,
Tax
Administration
Business Unit
Budget

Business Unit
Management,
Tax
Administration
Business Unit
Financial
Analysis

nalysis
Business Unit
Management
Business Unit
Financial
Operations

lOperatingPla
n
Business Unit
Management
Business Unit
Budget
287 SD
284 SD
Business Unit 285 SD

Financial Analysis
Business Unit
Financial
Operations
286 SD
Business Unit
Management
Business Unit
Operations
288 SD
289 SD
Call Center
Management
37
SD
Call Center
Operations
42
SD
21
22
Business Unit
Management

Financial
Control
Business Unit
Management

ssUnitPlan
Register
Financial
Control
Business Unit
Operations

s
Business Unit
Operations

ngPlan
Call Center
Management

rActivity
Notify
Call Center
Operations
requestCallCe Invoke &

nterServicing Execute
Resources
Prospect
Campaign
Management
Financial
Compliance
Resolution
Card
Authorization
112 SD
Card
Authorization
initiateCardTra Initialize &

nsactionAutho Register
rization
Card Facility
Card Billing &

Payments
114 SD
Card Billing &

Payments

ing
Register
Card Facility
Card Capture
113 SD
Card Capture

pture
Register
Card Facility
Card Case
100 SD
Card Case

se
Register
Contact
Dialogue
Card Case

Notify
Case
Resolution
Analysis
Card Facility
Cards
Case
Management
111 SD
110 BD
97
SD
Case Resolution 98
Analysis
Card Facility
updateCardFa Invoke &

cility
Execute
Card Billing &

Payments
Card Facility

ayment
Execute
Contact
Dialogue
Card Facility
initiateCardFa Initialize &

cility
Register
Offer
Management
Card Facility

tyStatement Notify
Contact
Dialogue
Case
Management
readCaseMan Report &

agementAnaly Notify
sis
SD
Case Resolution readCaseReso Report &

Analysis
Case
Management
169 SD
Cash
Management &
Account Services
Cash
requestCashM Invoke &
Management & anagementSe Execute
Account
rvice
Services
Payment
Order
Central Cash
Holding
notifyCentralC Report &

ashAllocation Notify
Branch
Location
Operations
Channel
Activity
Analysis

ctivity
Notify
Contact
Dialogue
Channel
Portfolio

ortfolio
Notify
Central Cash
Holding
187 SD

Analysis
Channel Portfolio 239 SD
Channel Specific
35
BD
23
Cheque Lock Box 172 SD
Cheque
Processing
24
186 SD
188 BD
Collateral
Administration
Collateral Asset 190 SD
Administration
Collateral
Management
189 SD
Collections
191 SD
Commission
Agreement
79
Commission
Transaction
80
25
Cheque Lock
Box

LockBox
Register
Cheque
Processing
requestChequ Invoke &

eProcessingPo Execute
sitivePay
Cash
Management
& Account
Services
Cheque
Processing
readChequePr Report &

ocessingPositi Notify
vePay
Cash
Management
& Account
Services
Cheque
Processing

Processing
Register
Cheque Lock
Box
Cheque
Processing

rocessingPay Notify
ment
Payment
Order
Collateral Asset readCollateral Report &

Notify
Collateral
Management

ManagementP Notify
osition
Collections

on
SD
Commission
Agreement

onAgreement Notify
Brokered
Product
SD
Commission
Transaction

on
Brokered
Product
26
Offer
Management

& Payments
27
Commission
Transaction

Company
Billing &
Payments
initiateCompa Initialize &

nyBilling&Pay Register
ments
Brokered
Product
Competitor
Analysis
240 SD
Competitor
Analysis

orAnalysis
Notify
Customer
Campaign
Management
Compliance
Reporting
247 SD
Compliance
Reporting
requestCompli Invoke &

anceReporting Execute
Requirements
Servicing
Position
Compliance
Reporting
updateCompli Invoke &

Regulatory
Compliance
Compliance
Reporting
initiateCompli Initialize &

anceChecks
Register
Payment
Order
28
Channel
Activity
Analysis

ctivity
Notify
29
Consumer
Investments
initiateConsu Invoke &

merInvestme Execute
nt
Contact
Dialogue
Contact
Dialogue

Dialogue
Register
DialogueAuto Register
mated

Analysis
Consumer
Investments
122 SD
104 BA
Consumer
Products
116 BD
Consumer
Services
Contact Dialogue 58 SD
Servicing
Position
Servicing
Position
Contact
Dialogue
Contact Routing 57
Continuity
Planning
SD

DialogueOutb Register
ound
Contact Routing requestContac Invoke &

tRouting
Execute
PBX
Operations

tRoutingPassT Execute
hrough
ATM Network
Operations

tRoutingOutbo Execute
und
Contact
Dialogue

tRoutingReAss Execute
ignment
E-Branch
Operations
Contact Routing updateContac Invoke &

tRoutingResou Execute
rce
Servicing
Position
323 SD
30
Continuity
Planning

ityPlan
Execute
Contractor/
Supplier
Agreement
14
SD
31
Contractor/
Supplier
Agreement

greement
Notify
Contribution
Analysis
243 SD
32
Contribution
Analysis

Contribution
Models
233 SD
33
Contribution
Models

butionModel Execute
Corporate
Alliance/Stake
Holder
314 SD
34
Corporate
Alliance/Stake
Holder

ationship
162 BD
Corporate
Banking Products
Servicing
Position
313 SD
Corporate
Communications
Corporate
Communication ateCommunic Register
s
ations
Corporate Current 165 SD

Account
35
Corporate
Current
Account
Corporate Event 155 SD

Handling
36
Corporate
Event Handling ateEvent
Register
175 SD
Corporate
Finance Services
Corporate
Strategy
accessCorpora Invoke &

teCurrentAcco Execute
unt
Corporate
Finance
Services

ateFinanceSer Register
vicesProject
Customer
Relationship
Management
Corporate
Finance
Services

viceIPO
Customer
Relationship
Management
Corporate
Finance
Services

vicesStructure
dFinance
Offer
Management
37
Corporate
Policies

ePolicies
Notify
315 SD
38
Corporate
Relationship

p
319 SD
39
Corporate
Strategy

eStrategy
Notify
Corporate Tax
Advisory
Services

yProject
174 BD
Corporate
Financing and
Advisory Services
Corporate Policies 320 SD
Corporate
Products
Corporate
Relations
Corporate
Relationship
Corporate
Strategy
157 BA
312 BD
Corporate Tax 177 SD

Advisory Services
Correspondence 327 SD
Correspondenc initiateCorres Initialize &

e
pondence
Register
Customer
Relationship
Management
Multiple
Correspondent
Bank Data
Management
10
Correspondenc initiateCorres Initialize &

e
pondenceWith Register
Response
Multiple

e
ondenceRecei Notify
pt
Multiple
Correspondent registerCorres Initialize &

Bank Data
pondentBank Register
Management
Corresponden
t Bank
Relationship
Management

Bank Data
ndentBank
Notify
Management
Corresponden
t Bank
Relationship
Management

Bank
pondentBank Execute
Fulfillment
Corresponden
t Bank
Relationship
Management

Bank
pondentBank Execute
Fulfillment
Status
Corresponden
t Bank
Relationship
Management
SD
Correspondent
Bank
Relationship
Management
Financial
Message
Analysis
SD
Counterparty
Administration arty
Notify
SD
Correspondent 185 SD
Bank Fulfillment
Correspondent 9
Bank Relationship
Management
Counterparty
Administration
24
recordCorresp Invoke &

ondentBankRe Execute
lationshipMan
agementEvent
Securities
Fails
Processing
Counterparty Risk 197 SD
Counterparty
Risk

partyRiskPosit Execute
ion
Position
Management
Credit Facility
164 SD
Credit Facility

nt
Trade Fiance
Services
Credit
Management
163 SD
Credit
Management
initiateCreditM Initialize &

anagementAp Register
proval
Offer
Management
Credit Risk
Models
224 SD
Credit Risk
Models
requestCredit Invoke &

RiskModel
Execute
Counterparty
Risk
Credit Risk
Operations
136 SD
40
Credit Risk
Operations

sk
Execute
Credit/Margin
Policies
230 SD
41
Credit/Margin
Policies

arginPolicy
Notify
Cross Channel
Cross Product
Operations
Currency
Exchange
Current Account
51
BD
180 BA
119 SD
Currency
Exchange
readCurrency Report &

ExchangeRate Notify
Servicing
Position
108 SD
Current
Account
executeCurre Invoke &

ntAccountTran Execute
saction
Contact
Dialogue
Current
Account

Account
Notify
Position
Keeping
Current
Account
readCurrentAc Report &

countBalance Notify
Contact
Dialogue
Current
Account

countDetails Notify
Contact
Dialogue
Custody
Administration
154 SD
Custody
readCustodyA Report &
Administration dministration Notify
Details
Corporate
Event
Handling
Customer Access 90
Entitlement
Customer
Agreement
88
Custody
Administration dministrationS Notify
ubCustodianA
ctivity
Interbank
Relationship
Management
SD
Customer
Access
Entitlement

AccessEntitle Notify
ment
Card Facility
SD
Customer
Agreement

Agreement
Notify
Multiple
Customer
Agreement

Offer
Management
42
Customer
Behavior
Models

odel
43
Customer
Behavioral
Insights

BehavioralInsi Notify
ghts
228 SD
Customer
Behavior Models
Customer
Behavioral
Insights
91
SD
69
Customer
Campaign Design
SD
Customer
Campaign
Design

esign
Customer
Campaign
Management
SD
Customer
Campaign
Execution

erCampaign Register
Customer
Campaign
Management
Customer
Campaign
Execution
75
Customer
Campaign
Management
44
Customer
Campaign
Execution

merCampaign Execute
Contact
Dialogue
Customer
Campaign
Execution
accessCustom Invoke &

erCampaignO Execute
n-Line
Contact
Dialogue
Customer
Campaign
Management

CampaignMan Notify
agementActivi
ty
68
SD
Customer Case 99
SD
Customer Case initiateCustom Initialize &

erCase
Register
Contact
Dialogue
Customer Credit 92
Rating
SD
Customer
Credit Rating

merCreditRati Execute
ngExternalRe
port
Offer
Management
Customer
Credit Rating

CreditRating Notify
Offer
Management
Customer
Credit Rating

CreditRating Notify
AndAssessme
nt
Offer
Management
87
Customer
Eligibility Profile
SD
Customer
Eligibility Profile erEligibilityPro Execute
file
Contact
Dialogue
Customer Event 94
History
SD
Customer
Event History
Contact
Dialogue

EventHistoryS Notify
ummary
Customer Loans 105 BD

& Deposits
85
BD
Customer
Management
Customer Order 101 SD
Customer
Portfolio
Customer
Event History
recordCustom Invoke &

erEventHistor Execute
yEvent
Contact
Dialogue
Customer
Order

rOrder
Register
Customer
Relationship
Management,
Contact
Dialogue
237 SD
45
Customer
Portfolio

sis
Customer
Relationship
Management
86
SD
46
Customer
Relationship
Management

ipManagemen
t
Customer
Surveys
70
SD
Customer
Surveys

Customer Tax
Handling
Dealer
Workbench
123 SD
133 SD
47
Customer
Campaign
Management
Customer Tax readCustomer Report &

Handling
TaxHandlingAc Notify
(Customer Tax tivity
Position)
Customer
Order

Handling
rTaxHandling Notify
(Customer Tax
Position)
Regulatory
Compliance
Dealer
Workbench

rWorkbench
Register
Delivery &
Receipt
Management
151 SD
Deposit Account 109 SD
Delivery &
Receipt
Management
(Settlement
Delivery
Management)
updateDeliver Invoke &

y&ReceiptMan Execute
agementCorre
spondentBank
Status
Corresponden
t Bank
Relationship
Management
Delivery &
Receipt
Management
(Settlement
Delivery
Management)
initiateDeliver Initialize &

y&ReceiptMan Register
agement
Settlement
Obligation
Management
Deposit
Account

Account
Notify
Position
Keeping
Development
Environment
256 SD
48
Development
Environment

ment
Direct Debit
Fulfillment
171 SD
49
Direct Debit
Fulfillment
initiateDirectD Initialize &

ebit
Register
Direct Debit
Mandate
Management
170 SD
50
Direct Debit
Mandate
Management

ebitMandate Execute
Disbursement
204 SD
51
Disbursement
initiateDisburs Initialize &

ement
Register
Document
Services
registerDocu
ment
Document
Management &
Archive
Document
Services
324 BD
325 SD
Initialize &
Register
Multiple
Dunning
Document
Services

ts
Notify
Multiple
Loan
207 SD
52
Dunning
initialiseDunni Initialize &

ng
Register
E-Branch
Management
39
SD
53
E-Branch
Management
updateEInvoke &
BranchManag Execute
ementConfigu
ration
E-Branch
Operations
44
SD
E-Branch
Operations
accessEBranch
ECM/DCM
139 SD
ECM/DCM

Invoke &
Execute
Economic Capital 226 SD
54
Economic
Capital

ment
Employee Access 304 SD

Profile
55
Employee
Access Profile

Employee
Assessment
301 SD
56
Employee
Assessment

Employee
Assignment
297 SD
57
Employee
Assignment

Employee
Benefits
305 SD
58
Employee
Benefits

eeBenefits
Execute
Employee
Certification
300 SD
59
Employee
Certification

Employee Payroll 302 SD

& Incentives
60
Employee
Payroll &
Incentives

yeePayment Execute
Dialogue
Handler
Public
Offering
Employee Record 298 SD
61
Employee
Record

eeRecord
Execute

eeContract
Execute
Employee/
Contractor
Contract
299 SD
62
Employee/
Contractor
Contract
Equipment
Administration
278 SD
63
Equipment
Administration ent
Execute
Equipment
Maintenance
279 SD
64
Equipment
Maintenance

nce
eTrading
Workbench
129 SD
65
eTrading
Workbench

External Agency
Factoring
5
BD
173 SD
66
Factoring
initiateFactori Initialize &

ng
Register
Finance
Financial
Accounting
290 BD
250 SD
Financial
Accounting

AccountingLe Notify
dger
Multiple
Financial
Accounting

ccountingLedg Execute
er
Multiple
Financial
Compliance
Resolution

alCompliance Register
ResolutionTas
k
Financial
Control
Financial
Control

alControlBusin Register
essUnitAssess
ment
Internal Audit
Financial
Compliance
Resolution
293 SD
Financial Control 292 SD
Financial
Control
23
Financial
Instrument
Reference Data
Management

alControlFinan Register
cialReporting
SD
67
Financial
Instrument
nstrumentRef Notify
Reference Data erenceData
Management
156 SD
68
Financial
Instrument
Valuation

Valuation
222 SD
Financial
Instrument
Valuation Models
69
Financial
Instrument
Valuation
Models

ValuationMod
el
Financial
Instrument
Valuation
Corporate
Strategy
Financial Market 18
Analysis
SD
Financial
Market Analysis alMarketAnaly Register
sis
M&A Advisory
Services,
Corporate
Finance
Services
Financial Market 19
Research
SD
Financial
Market
Research

Research
Register
M&A Advisory
Services,
Corporate
Finance
Services
Financial
Message
Analysis

ialMessageAn Execute
alysis
Financial
Message
Gateway
Financial
Message
Gateway
sendFinancial Invoke &

MessageGate Execute
wayWithRepo
nse
Corresponden
t Bank
Fulfillment
Financial Markets 124 BA

Analysis

Gateway
Financial
Statements
Fixed Asset
Register
291 SD
273 SD

Fraud Models
229 SD
70
Financial
Message
Gateway
notifyFinancial Report &

MessageGate Notify
wayReceipt
Corresponden
t Bank
Fulfillment
Financial
Message
Gateway

MessageGate Notify
way
Corresponden
t Bank
Relationship
Management
Financial
Message
Gateway

MessageGate Execute
way
Corresponden
t Bank
Relationship
Management
Financial
Message
Gateway
updateFinanci Invoke &

alMessageGat Execute
ewayCorrespo
ndentBankSta
tus
Corresponden
t Bank
Relationship
Management
Financial
Statements

ialStatements Execute
Financial
Control
Financial
Statements

Statements
Notify
Tax
Administration
Fixed Asset
Register

Fraud Detection requestFraud Invoke &

Detection
Execute
Compliance
Checks
Fraud Models

odels
Execute
Fraud AML
Resolution
Fraud Models
requestFraud Invoke &

Models
Execute
Fraud
Detection
Fraud/AML
Resolution
249 SD
Gap Analysis
223 SD
Guideline
Compliance
245 SD
Hedge Fund
Administration
71
Fraud/AML
Resolution
initiateFraudA Initialize &

MLResolution Register
Gap Analysis

ition
Execute
Guideline
Compliance
readGuideline Report &

Compliance
Notify
Offer
Management
Guideline
Compliance
requestGuideli Invoke &

Offer
Management
Guideline
Compliance

Offer
Management
146 SD
72
Hedge Fund
Administration undAllocation Execute
HR Policies & Plan 296 SD
73
HR Policies &
Plan
Human Resource 295 BD

Management
6
SD
Information
Provider
Administration
74
Information
Provider
nt

s&Plan
Notify
Fraud
Detection
Information
Provider
Operation
16
SD
310 SD
Intellectual
Property Portfolio
Interactive Help 59
75
SD
Information
Provider
Operations
sendInformati Invoke &

onProvider
Execute
Intellectual
Property
Portfolio

Interactive Help updateInterac Invoke &

Bank
Guarantee,
Syndicated
Loan
Customer
Campaign
Design
InteractiveHelp queryInteracti Report &

veHelp
Notify
Interbank
Relationship
Management
SD
76
InteractiveHelp readInteractiv
eHelp
Interbank
readInterbank
Relationship
RelationshipM
Management
anagementAs
sessment
Internal Audit
267 SD
77
Internal Audit

lAudit
Register
Internal Network 264 SD

Operation
78
Internal
Network
Operation

alNetwork
Register
79
Investment
Portfolio
Analysis

lysis
125 BD
Investment
Management
127 SD
Investment
Portfolio Analysis
Report &
Notify
Report &
Notify
Contact
Dialogue
Investment
Portfolio
Management
128 SD
80
126 SD
Investment
Portfolio Planning
Investment
Portfolio
Management

Plan
Investment
Portfolio
Planning

ntPortfolioPlan Notify
ning&Policies
mbership
Investor Relations 317 SD
81
Investor
Relations
IT Architecture 254 SD
Standards &
Guidelines
82
IT Architecture readITArchitec Report &

Standards &
tureStandards Notify
Guidelines
83
IT Policies &
Plan

&Plan
Notify
84
Knowledge
Exchange

edgeItem
Register
IT Policies & Plan 253 SD
Knowledge &
Intellectual
Property
Management
Knowledge
Exchange
Investment
Portfolio
Management
308 BD
311 SD
Lead/Opportunity 74
Management

Register
Leasing
107 SD
85
Leasing
Leasing Item
Administration
206 SD
86
Leasing Item
Administration em
Notify
Legal Assurance 266 SD
Legal
Assurance
Contact
Dialogue

Register
requestLegalA Initialize &

ssuranceTask Register
Offer
Management
Letter of Credit 159 SD
Limit & Exposure 167 SD

Management
Liquidity Risk
Models
225 SD
Loan
106 SD
87

Credit
Notify
Offer
Management
Letter of Credit initiateLetterO Initialize &

fCredit
Register
Offer
Management
Limit &
Exposure
Management
checkLimit&Ex Invoke &

posureManag Execute
ement
Offer
Management
Liquidity Risk
Models

tyRiskModel
Execute
Loan
initiateLoan
Initialize &
Register
updateLoan
Invoke &
Execute
checkLocation Invoke &
Valid
Execute
Offer
Management
Offer
Management
Offer
Management
Customer
Relationship
Management
Loan
Location Data
Management
26
SD
Location Data
Management
M&A Advisory
Services
176 SD
M&A Advisory
Services

visoryServices Register
Project
Management
Manual
309 SD
88
Management
Manual

mentManual Notify
Market Analysis 242 SD
89
Market Analysis readMarketAn Report &

alysis
Notify
90
Market Data
Administration cess
Market Data
Market Data
Dissemination
Administration
15
21
BD
SD
Market Data
Dissemination
Operation
22
SD
91
Market Data
Dissemination
Operation

ation
Market
Information
Management
17
SD
92
Market
Information
Management

Information
Register
137 SD
93
Market Making initiateMarket Initialize &

Making
Register
144 BD
Market
Market Research 241 SD
94
Market
Research

Research
Register
95
Market Risk
Models

RiskModel
Execute
Merchant
Relations

Market Making
Market Risk
Models
221 SD
Marketing
Merchant
Relations
60
BD
115 SD
Models
Mutual Fund
Administration
220 BD
145 SD
Non IT & HR
Enterprise
Services
Offer
Management
265 BD
76
SD
96
Card Case
Mutual Fund
n
Offer
Management
initiateOffer
Initialize &
Register
Multiple
Open Item
Management
205 SD

Models
97
201 BD
Operational
Services
103 BA
Operations &
Execution
Order Execution 143 SD
Order
Management
Organizational
Model
Party
Party
Authentication
142 SD
283 SD
2
52
BD
SD
98
Open Item
Management
registerOpenI Initialize &

tem
Register
Bank
Guarantee
Operational
Risk Models

l
Order
Allocation
initiateOrderAl Initialize &

location
Register
Order
Management
Order
Allocation
notifyOrderAll Report &

ocation
Notify
Order
Management
Order
Execution

OrderExecutio Register
n
Order
Management
Order
Management

Order
Register
Investment
Portfolio
Management
Order
Management
readMarketOr Report &

der
Notify
Securities
Fails
Processing
Organizational
Model

Party
Authentication
requestPartyA Invoke &

uthentication Execute
Multiple
Party Data
Management
Party Profile
SD
SD
Payment Order 102 SD
Payments
Payments
Execution
Platform
Operations
181 BD
182 SD
261 SD
99
Party Data
Management
readParty
Report &
Notify
Multiple
Party Data
Management
queryParty
Report &
Notify
Multiple
Party Data
Management
registerParty
Initialize &
Register
Multiple
Party Data
Management

olioAnalysis
Notify
Customer
Campaign
Management
Party Data
Management
updateParty
Invoke &
Execute
Customer
Order
Party Profile

ofile
Execute
Customer
Campaign
Execution
Party Profile
readPartyPfofil Report &

e
Notify
Contact
Dialogue

ntOrder
Register
Multiple
Payment Order notifyPayment Report &

Order
Notify
Card Billing &

Payments
Payments
Execution

ntExecution
Register
Multiple
Platform
Operations

Position Keeping 193 SD
Position
Management
198 SD
Private Placement 179 SD
Procurement
Position
Keeping
executePositio Invoke &

nKeepingPosti Execute
ng
PaymentExec
ution
Position
Keeping
initialisePositi Initialize &

onKeeping
Register
Card Facility
Position
Keeping
readPosition
Card Facility
Position
Management

Management Execute
Trade
Management
Private
Placement

ect
Corporate
Finance
Services

ment
Register
Report &
Notify
271 SD
100
Procurement
Product & Service 321 SD

Policies
101
Product &
readProduct& Report &
Service Policies ServicePolicie Notify
s
Product Broker
Agreement
13
SD
Product
Combination
29
SD
Product Broker readProductBr Report &

Agreement
okerAgreeme Notify
nt
102
Product
Combination

ombination
Notify
Product
Deployment
30
SD
Product Design 28
SD
Product Expert
Sales Support
103
Product
Deployment

Deployment Execute

tDesignChang Execute
e
Case
Resolution
Analysis
Product Design readProductD Report &

esign
Notify
Customer
Campaign
Design
82
SD

Register
Multiple
Distribution
SD
Product
Inventory
Distribution
Product
Inventory
Item
Management
Item
Management
SD
Product
assignProduct Invoke &
Inventory Item Inventory
Execute
Management
Prospect
Campaign
Execution
27
Product
Management
Product Matching 81
BD
Product
Matching

tMatching
Execute
Servicing
Position
Product
Portfolio

rtfolio
Notify
SD
Product Portfolio 236 SD
104

ibution
Product Pricing
Facility
33
SD
105
Product Pricing readProductPr Report &

Facility
nt
Product Quality 32
Assurance
SD
106
Product Quality readProductQ Report &

Assurance
e
Product Service 12
Agency
SD
107
Product Service updateProduct Invoke &

Agency
yAgreement
Product Training 31
SD
108
Product
Training

tTraining
Execute
258 SD
109
Production
Release

ionRelease
Execute
Production Risk 231 SD

Models
110
Production Risk requestProduc Invoke &

Models
Program Trading 140 SD
111
Program
Trading
Project Finance 166 SD

Services
112
Project Finance initiateProject Initialize &

Services
Finance
Register
113
Promotional
Events
Production
Release
Promotional
Events
65
SD

mTrading
Execute

ionalEvent
Execute
Property Portfolio 275 SD
67
Prospect
Campaign Design
Property
Portfolio

ortfolio
Notify
SD
Prospect
Campaign
Design

ctCampaign
Execute
Prospect
Campaign
Execution

ctCampaign
Execute
Prospect
Campaign
Management

ampaign
Notify
Prospect
Management
registerProspe Initialize &

ct
Register
Prospect
Campaign
Execution
Prospect
Management

Notify
Contact
Dialogue
Prospect
Campaign
Execution
Prospect
Campaign
Management
72
SD
66
SD
Prospect
Management
73
SD
Public Offering
114
115
178 SD
Contact
Dialogue
Public Offering initiatePublicO Initialize &

ffering
Register
Corporate
Finance
Services
Public Offering initiateInitialP Initialize &

Corporate
Finance
Services
Quantitative
Analysis
20
SD
116
Quantitative
Analysis

Model
Execute
Quote
Management
134 SD
117
Quote
Management

Execute
Recruitment
307 SD
118
Recruitment

ment
Execute
Reference Data 1
Reference/Directo 25
ry Management
BA
SD
119
244 BD
Regulations &
Compliance
316 SD
Regulatory &
Legal Authority
Regulatory
Compliance
246 SD
Regulatory
Reporting
248 SD
Remittance
Services
118 SD
Reward Points
Account
194 SD
120
Reference/Dire readReference Report &

ctory
Directory
Notify
Management
Regulatory &
notifyRegulato Report &
Legal Authority ry&LegalAuth Notify
ority
Multiple
Regulatory
Compliance

ryCompliance Execute
WatchList
Offer
Management
Regulatory
Compliance

DoNotCallList
Prospect
Campaign
Execution
Regulatory
Compliance

Requirement
Prospect
Campaign
Execution
Regulatory
Compliance
requestRegula Invoke &

toryComplianc Execute
eGuidelines
Offer
Management
Regulatory
Reporting

toryReporting Execute
Financial
Control
Remittance
Services

ance
Register
Reward Points
Account

intsAccount
Notify
Reward Points
Administration
Rewards Points 209 SD

Administration
Risk &
Compliance
Sales
Sales &
Sales Planning
Reward Points requestRewar Invoke &

Administration dPointsRedem Execute
ption
Contact
Dialogue
211 BA
71
34
77
BD
BA
SD
Sales Product
84
SD
Sales Product

uct
Notify
Offer
Management
Sales Product
Agreement
89
SD
Sales Product
Agreement

uctAgreement Notify
Multiple
Sales Product
Agreement

ent
Offer
Management
Sales Product
Agreement
updateSalesPr Initialize &

ent
Offer
Management
Securities Fails initiateSecuriti Initialize &

Processing
esFailsProcess Register
ingResolution
Settlement
Delivery
Management
121
Sales Planning readSalesPlan Report &

Notify
Securities Fails
Processing
152 SD
Security
Assurance
269 SD
122
Security
Assurance

tyAssurance Execute
Security Services 268 SD
123
Security
Services

vices
Segment Plan
235 SD
95
Servicing
Servicing Activity 56
Analysis
Servicing Event 55
History
124
BD
SD
SD
Segment Plan

Plan
Notify
Servicing
Activity
Analysis

ActivityAnalysi Notify
s
Case
Resolution
Analysis
Servicing
Activity
Analysis

ngActiviyAnal Execute
ysis
Call Center
Management
Servicing Event readServiceEv Report &

History
entHistory
Notify
Case
Resolution
Analysis
Servicing Event captureServic Initialize &

History
eEvent
Register
Contact
Dialogue
Servicing Issue 96
SD
Servicing Issue initiateServici Initialize &

ngIssue
Register
Contact
Dialogue
Servicing Position 54
(to be renamed
to Point of
Service in later
release)
SD
Servicing
Position
registerServici Initialize &

ngPositionRes Register
ource
Internal
Network
Operation
Servicing
Position
assignServicin Invoke &

gPositionCont Execute
actIncomingC
ustomer
Contact
Routing
Settlement
Obligation
Management

n
Order
Allocation
Settlement
Obligation
Management

n
Trade
Management
Settlement
Obligation
Management
Site
Administration
150 SD
277 SD
125
Site
requestSiteSe Invoke &
Administration rvices
Execute
Site Operations 276 SD
Specialist
Resources
83
126
SD
Stock
Lending/Repos
219 SD
Sub Custodian
Agreement
11
Site Operations requestSiteAc Invoke &

cess
Execute
Specialist
Resources
127
SD

Stock
Lending/Repos oan
Register
Sub Custodian readSubCusto Report &

Agreement
dianAgreemen Notify
t
Interbank
Relationship
Management

Agreement
ent
Interbank
Relationship
Management
Suitability
Checking
135 SD
128
Suitability
Checking

lityCheck
Execute
Supplier
Management
270 SD
129
Supplier
Management

Notify
Syndicate
Management
130
Syndicate
Management

p
Syndicated
Loan
System
Deployment
initiateSyndic
atedLoan
updateSystem
Deployment
SD
Syndicated Loan 168 SD

System
Deployment
259 SD
131
Product
Expert Sales
Support
Initialize &
Register
Invoke &
Execute
Offer
Management
System
Development
257 SD
132
System
Development
Systems
Administration
255 SD
133
Systems
ion
Systems
Assurance
263 SD
134
Systems
Assurance

msAssurance Execute
AndMaintenan
ce
Systems Help
Desk
262 SD
135
Systems Help
Desk

msSupport
Register
Systems
Operations
260 SD
136
Systems
Operations
initialiseSyste Initialize &

msOperations Register
Tax
Administration
294 SD
137
Tax
readTaxPositio Report &
Administration nCorporate
Notify
Token Inventory 202 SD
Token Tracking
Trade
Confirmation
Matching
Trade Finance
Token
Inventory
203 SD
148 SD
158 BD

mDevelopmen Execute
t
issueToken
Initialize &
Register
Token Tracking readTokenTrac Report &

kingStatus
Notify
138
Trade
Confirmation
Matching

tching
Card Facility
Contact
Dialogue
Trade Finance
Services
161 SD
Trade
Management
141 SD
139
Trade Finance
Services

ion
Trade
Management
initiateTrade
Initialize &
Register
Order
Execution
Trade
Management
readTrade
Report &
Notify
Securities
Fails
Processing
Trade
Management
updateTrade
Invoke &
Execute
Securities
Fails
Processing
Trade/Price
Reporting
Trading Book
Oversight
153 SD
Trade/Price
Reporting
recordTrade/P Invoke &

rice
Execute
Trade
Management
131 SD
Trading Book
Oversight
recordTrading Invoke &

BookOversigh Execute
t
Counterparty
Risk
Trading Model
Management
132 SD
Trading Model
Management

gModel
Execute
Transaction
Authorization
53
Transaction
Authorization
requestTransa Invoke &

ctionAuthoriza Execute
tion
Transaction
Engine
140
SD
200 SD
141
Transaction
Engine

Travel & Expenses 303 SD
142
Travel &
Expenses

xpenses
Execute
Contact
Dialogue
Treasury
Administration
214 SD
Treasury
updateTreasur Invoke &
Administration yAdminitratio Execute
nPosition
Offer
Management
Treasury
Management
213 SD
Treasury
Management
Asset
Securitization
requestTreaus Invoke &

ryManagemen Execute
tSecuritization
Trust Services
Underwriting
117 SD
78
143
SD
Trust Services

rvices
Register
Underwriting
requestUnder Invoke &

n
Offer
Management
Underwriting
notifyUnderwr Report &

itingDecision Notify
Offer
Management
Unit Trust
Administration
147 SD
144
Unit Trust
Execute
Utilities
Administration
280 SD
145
Utilities
Execute
Wholesale Trading 130 BD

306 SD
Workforce
Training
146
Workforce
Training

orceTraining
Execute
Interaction
Input
(R&H,R&M,HO Parameter
,MA)
s
Identifiers
Hand-Off,
Request &
Monitor
NostroAccou
ntID,
VostroAccou
ntID
Hand-Off
Hand-Off
Hand-Off,
Request &
Hold
Output
Parameter
s
Depiction
MT940/950
SWIFT
Message
content
Accountin
g Period
Analy
sis
Response
Y/N
Identifiers
Depiction
Reconciliatio Reconciliatio
nTaskID
n Details
nTaskID
correspondent
explantion
details,
MT999
content
AccountID, Distressed
In
Recovery
PartyID
account
Recove Goal,
details,
ry
Recovery
Deadline
Y/N
Updated
Reconciliatio
n Details
Y/N
AccountID,
PartyID
Recovery
outcome
AccountID,
PartyID,
InvoiceID
Y/N
AccountID,
PartyID,
InvoiceID
Invoice
Details,
Account
Details
Y/N
ChannelID
Voice
Services
Activity
Report
Invoice
Details,
Account
Details
From/To,
Activity
Type
urceID
er
Hand-Off
Hand-Off,
Request &
Hold
Control
Y/N
Request &
ChannelID
Hold, Request
& Monitor
Request &
Hold
Status
Requested
Advertising
Objectives
and Outline
Budget,
Schedule
PartyID
Description
ampaignID Campaign
Targets and
Outline
Y/N
rdID
d
Bank
Balancesheet
Report
Request &
Hold, Request
& Monitor
BalanceSh
eet
Criteria,
From/To
Y/N
Request &
SubPortfolio
Hold, Request IDs
& Monitor
SubPortfol
ioDetails
SubPortfolio Security Sub

IDs
Portfolio
Securitizatio
n
Assessment
Request &
SubPortfolio
Hold, Request IDs
& Monitor
SubPortfol
ioDetails,
Securitizat
ionParame
ters

IDs
Portfolio
Securitizatio
n
Authorization
Request &
ChannelID
Hold, Request
& Monitor
Channel
Type,
Activity
Type,
From/To
Y/N
ChannelID
ATM Network
Activity
Report
Channel
update
request
result
Request &
Hold
ChannelID
Suspen Activation
d,
Time
Termin
ate,
Activte,
Recove
r
Y/N
ChannelID
Request &
Hold
BankDraftTr
avelerCheck
ID
Issued, Change
Cancell Details
ed,
Fulfilled
Y/N

ID
Check
update
request
result
teeID
eeDetails
Y/N
BankGuaran
teeID
Request &
Hold
BankGuarante
eQueryParam
eters
OfferDetails,
CustomerDeta
ils
ValidFrom
Date,
ValidToDat
e
Hand-Off,
Request &
Monitor,
Request &
Hold
OfferID
Hand-Off,
Request &
Monitor,
Request &
Hold
PartyID,
ClaimDetails
BankGuaran
teeID
Y/N
ClaimID
Hand-Off,
Request &
Hold
,
update details
ID,
ccount)
SegmentID
Y/N
TransactioID Bank
,
Portfolio
BusinessUnit update
ID,
request
SegmentID result
Claim
Assessment
Request &
Monitor
Report
Request for
Loans Suited
to
Securitization
Hand-Off,
Request &
Hold
PartyID
PartyDetails,
ContractRefer
enceDetails,
BillingDetails,
Amount
Hand-Off,
Request &
Monitor,
Request &
Hold
BranchID
Branch
Currency
Distribution
Request
Details
Request &
BranchID
Hold, Request
& Monitor
Request &
Hold
PortfolioA
nalysisRep
ortDetails
Bank Portolio
Report Detailing
Loans suited
for
Securitizatio
n
Y/N
InvoiceID
Date/Time
Y/N
BranchCurre Branch
ncyDistributi Currency
onEventID Distribution
Task
Branch
Currency
Distribution
Report
Request
From/To,
Ditribution
Task Type
BranchID
Requested
currency
movement
details
Date/Time
CurrencyMo Currency
vementID
Movement
Details
Request &
BranchID
Hold, Request
& Monitor
Activity
Types,
From/To
Y/N
BranchID
Request &
BranchLocati Customer
Hold, Request onID,
Meeting With
& Monitor
CustomerCa Product
mpaignID, Specialist
PartyID,
Request
SpecialistTas Details
kID
From/To
onOperation ngLocationD
sTaskID
etails
BranchID
Branch
Currency
Distribution
Report
Response
Branch
Location
Activity
Report
Hand-Off,
Request &
Monitor,
Request &
Hold
ServicingPos EndOfDay
itionID
Processing
Request
Details
N/Y
Request &
Hold
BranchLocati EndOfDay
onID,
Servicing
ServicingPos Position
itionID,
Balance
EmployeeID Report
Request
onID,
Servicing
itionID,
Balance
EmployeeID Report
Response
Request &
Monitor
BranchLocati Branch
onID,
Currency
BranchCurre Delivery Event
ncyDistributi Details
onEventID
BranchLocati Branch
onID,
Currency
BranchCurre Delivery
ncyDistributi Event Result
onEventID
Date/Time
EndOFDay
Processing
Result
Request &
Monitor
BranchLocati Branch
onID,
Location Cash
ncyDistributi Report
onEventID Request
From/To,
Report
Type
Request &
Hold, Request
& Monitor
Branch
Activity
Type,
From/To,
Report
Type
Branch
Network
Activity
Report
Request &
Hold, Request
& Monitor
Product/S
ervice
Type,
Branch
Type,
From/To,
Report
Type
Branch
Portfolio
Performance
Analysis
Report
Budget
ProjectID,
Brand
Service
Proposal
Reqest &
Monitor
ProjectID
Request &
Monitor
Lead/Opport Lead/Opportu Lead/O

unityID
nityDetails
pportu
nitySta
tus
Lead/Opport Lead/Opport
unityID
unityComplet
ionDetails
Reqest &
Monitor
OfferID
Offer Details
BrokeredPro Brokered
ductAgreem Product
entID
Agreement
Request
Result
Request &
Monitor,
Hand-Off
BuildingID
Building
Maintenance
request
Details
ID
Request
response
Business
Architecture
content
request
Business
Architecture
Content,
Business
Architecture
Version
Request &
Hold, Request
& Monitor
Brand
Specialist
Service
Details
BranchLocati Branch
onID,
Location
BranchCurre Cash
ncyDistributi Delivery
onEventID Report
Response
Request &
Monitor,
Hand-Off
Business Plan
Update
Request
Details
Request &
Hold, Request cyID
Policy Request
& Monitor
Details
Business
Plan Update
Request
Result
cyID
Business
Policy Details

kModelID
Model
Requirements
Valid
From/To,
Version
Number
kModelID
Risk Model
Details
Request &
Monitor
BusinessUnit Business Unit

ID
Journal
Report Details
Start/End
Period,
Report
Type
ID,
Unit Journal
BusinessUnit Report Detail
JournalRepo
rtID
Request &
Monitor

ID
Year End
Journal
Report Details
Start/End
Period,
Report
Type
ID,
Unit Year
BusinessUnit End Journal
YearEndJour Report Detail
nalReportID
Hand-Off,
Request &
Hold
BusinessUnit Posting
LedgerID
Summary
ValueDate
Y/N
LedgerID
Unit Ledgerl
Update
Detail
Hand-Off
LedgerID
transaction
Details
Request &
Monitor
Business Unit
Budget Report
Details
Start/End
Period,
Report
Type
ID,
Unit Budget
BudgetRepo
rtID
Hand-Off

ID
Budget
Update
Details
Request &
Monitor

ID
Financial
Analysis
Request
Details
ID,
Unit
BusinessUnit Financial
FinancialAna Analsis
lysisID
Detail
Request &
Monitor
kID
gPlanComplia
nceRequireme
nt
FinancialCo Business
mplianceTas Unit Fiancial
kID
Operating
Plan
Compliance
Details &
Evidence
Request &
Monitor

ID
Financial
Analysis
Request
Details
ID,
Unit
AnalysisID Analsis
Detail
Request &
Monitor

ID
Plan Update
Requirement
Details
ID
Unit Plan
Update
Result
ID,
Unit
Operational Report
ReportID
Content
mplianceTas Unit
kID
Operating
Plan
Compliance
Update
Details &
Evidence
,
Activity
CallCenterR Report
eportID
Content
Request &
Hold, Request ID
Operational
& Monitor
Report
Request
Request &
Monitor
Report
Type,
From/To
FinancialCo Business Unit

mplianceTas Operating
kID
Plan
Compliance
Requirement
Request &
CallCenterID
Hold, Request ,
& Monitor
CallCenterR
eportID
CallCenter
ReportTyp
e,
From/To
Request &
ProspectCa
& Monitor
Servicing
Resource
Requirements
:effort,
resource type,
schedule
ServicingRes Servicing
ourceWorkO Resource
rderID
Allocation
Details
Request &
Hold
CardID
TransactionDe
tails,
ContactData,
ChannelData
CardAuthori Card
zationID
Authorization
Data
Request &
Monitor
CardFacilityI Billing Details

D
CardID,
BillingID
Request &
Hold
CardFacilityI Transaction
D,
Details
CardTransac
tionID,
CardAuthori
zationID
CardTransac Card
tionID
Payment
Transaction
Details
Hand-Off,
Request &
Hold
CardFacilityI Card Case

D
Details
CardCaseID
Request &
Hold
CardFacilityI
D,
CardCaseID
ails
BillingDat
e
CaseData
Payment
Details
Hand-Off,
Request &
Hold
CardFacilityI Payment
D,
Order Details
PaymentOrd
erID
Y/N
CardFacilityI
D,
PaymentOrd
erID
Payment
Order
Processing
Confirmation
Request &
Hold
CardFacilityI ChannelData,
D
ContactData,
requested
transaction
Details
CardTransac
tionID
Request &
Hold
PartyID,
Offer Details
OfferID,
SalesProduc
tAgreementI
D
CardFacilityI CardFacilityD
D
etails
Request &
Hold
CardFacilityI Statement
D
Request
Details
D,
Report,
CardFacility
StatementI
D
Request &
Hold, Request
& Monitor
Case Activity
Analysis
Report
Request
From/To,
Case Type
Case Activity
Analysis
Report
Request &
Monitor
Requested
Case
Resolution
Analysis
Details
From/To,
Case
Type,
Requested
Case
Resolution
Analysis
Response
Payment
Order
Processing
Result
Hand-Off,
Request &
Monitor
CashManage Payment
mentService Order Details
ID
Y/N
Hand-Off
BranchLocati Branch
onID
Location Cash
Allocation
Statement
Request
BranchLocati Branch
onID
Location
Cash
Allocation
Statement
Request &
Hold
PartyID,
ChannelID
PartyID
Report
Content
Hand-Off,
Request &
Monitor
Channel
Activity
Reporting
Requirements
Channel
Portfolio
Reporting
Requirements
From/To,
Activity
Type
Party
Channel
Activity
Details
Hand-Off,
Request &
Monitor,
Request &
Hold

BoxID
Box contents
Request &
Monitor
PartyID,
ChequeID
Request &
Monitor
PartyID
Hand-Off,
Request &
Monitor
ChequeBatc Cheque
hID
Details
Make
Announcemen
t
Active
Date
Y/N
ChequeLock Lock Box

BoxTransacti Transaction
onID
Result
IssuedCheque
Details
ChequeID
Mistmatched
Cheque
Details
RejectedCheq
ueDetails
PartyID
Rejected
Cheque
Details
Y/N
ChequeBatc Processed
hID
Cheque
Details
ChequeID
ChequeNu
mber(s)
Cheque
Details
Cheque
Deatails
Request &
Hold
CollateralIte
mID,
PartyID
Collateral
Item Type
mID,
Item Details
PartyID
Request &
Hold
PartyID
ValidFrom
Date,
ValidToDat
e
PartyID
Hand-Off,
Request &
Monitor
mID,
Situation
PartyID,
Details
AccountID
Target
Recovery
Value
mID,
Activity
PartyID,
Result
AccountID
Request &
Hold
BrokerAgree
mentID
ValidFrom
Date,
ValidToDat
e
BrokerAgree Broker
mentID
Commission
Terms And
Conditions
Details
Hand-Off,
Request &
Monitor
unityID
nityDetails,
BrokeredProd
uctDetails
Y/N
Commission Commission
D
Details
Party
Collateral
Position
Details
Request &
Hold
BrokerID,
Commission
AgreementI
D
Hand-Off,
Request &
Monitor
CompanyInv Company
oiceID,
Invoice
D,
ProjectID,
PartyID
Request &
Hold
Competitor
Analysis
Period,
Competitor
Analysis Type
Request &
Hold
ServicingPos Servicing
itionID
Position
Activity
Requiring
Compliance
Assessment
Request &
Monitor
Compliance Compliance
RuleID
Rule Update
Requirements
Hand-Off
PaymentOrd Transaction
erID
Details
Request &
Hold
ChannelID
Hand-Off,
Request &
Monitor,
Request &
Hold
PartyID,
ConsumerIn
vestmentPor
tfolioID
Request &
Hold
Request &
Hold
ServicingID Channel Data,

Contact Data
Contact Data
Y/N
BrokerID,
CommissionT
Commission ransactionDe
AgreementI tails
D,
Commission
TransactionI
D
Amount,
Date,
PartyID
CompanyInv Company
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Invoice
D,
ProjectID,
PartyID,
CompanyInv
oiceID
From/To,
Activity
Type
CompetitorA Competitor
nalysisRepor Analysis
tID
ReportingRe Reporting
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Requirement
s
RuleID
Rule Update
Confirmation
and result
erID
Compliance
Assessment
Details
Value
Date
ActivityTy
pe,
From/To
Consumer
Investment
Transaction
Details
Channel
Activity
Details
Y/N
PartyID,
ConsumerIn
vestmentPor
tfolioID
Consumer
Investment
Transaction
Details
DialogueID,
PartyID
DialogueID,
PartyID
Dialogue
Data
Dialogue
Data
Request &
Hold
ServicingID, Session
SessionType Description
ID
Hand-Off,
Request &
Monitor
ChannelID,
ContactID
DialogueID, Dialogue
Data
Servicing
Detail, Party
Data,
Verification
Detail,
Autentication
Detail,
Channel
Detail
ChannelID, Servicing
ContactID
Detail, Party
Data,
Verification
Detail,
Autentication
Detail,
Channel
Detail
EmployeeID, Contact
ServicingPos Details
itionID
Verificatio
nLevel,
Authentic
ationLevel
ChannelID,
ContactID
Servicing
Data
Verificatio
nLevel,
Authentic
ationLevel
ChannelID,
ContactID
Servicing
Data
ChannelTy
pe
Hand-Off
ChannelID,
ContactID
ServicingR
esourceTy
pe
Hand-Off
EmployeeID Resource
Description
From/To
Updated
Value
business
Date
operations or
infrastructure
details
Continuity
PlanVersio
n
Value
Date
Supplier
Agreemen
t Content
Type
SupplierID
Request &
PartyID,
Hold, Request SegmentID
& Monitor
From/To,
Party
Type,
Segment
Type
PartyID,
Contribution
SegmentID Analysis
Results
Request &
Contribution
Hold, Request ModelID
& Monitor
VersionNu
mber
ModelID
Model
Specification
Y/N
ianceID
History
Update
Confirmation
Hand-Off,
Request &
Monitor
Request &
Hold
Hand-Off,
Request &
Monitor,
Request &
Hold
Request &
Hold
Hand-Off,
Request &
Hold
Contact
Details,
Servicing
Data/Log
SupplierID
ianceID
Event Details
ContinuityPla
n Update
Details
Supplier
Agreement
Details
Request &
Monitor
Year End
Audited
Financial
Statements,
ExecutiveCom
mentary
Hand-Off,
Request &
Hold
rrentAccoun Details
tID
Hand-Off,
Request &
Hold
PartyID,
SecurityID
Hand-Off,
Request &
Monitor
Y/N
tID
/Result
Corporate
Event Details
Y/N
PartyID,
Corporate
EventID,
SecurityID
PartyID
Corporate
Finance
Servicing
Project Details
Y/N
CorporateFi Project
nanceProjec details
tID
Hand-Off,
Request &
Monitor
PartyID
IPO Project
Details
Y/N
IPOProjectI Project
D
details
Request &
Monitor
PartyID
Structured
Finance
Project Details
Y/N
StructuredFi
nanceTaskID
Corporate
Polcy Topic
icyID
Policy Details
Y/N
Update
Confirmation
Corporate
Strategy Topic
rategyID
Strategy
Details
Project Details
Y/N
CorporateTa Project
xProjectID details
N/Y
Corresponde
nceItemID
Request &
Hold
Hand-Off,
Request &
Hold
Value
Date
Annual
Report
Request &
Hold
Hand-Off,
Request &
Monitor
PartyID
Hand-Off,
Request &
Hold
DocumentTe Document
mplateID
Content
Addressee
, PartyID,
DispatchD
ate,
DispatchM
echanism,
Request &
Monitor
nceReferenc Document
eID,
Content
DocumentTe
mplateID
Make
Announcemen
t
Request &
Hold
Correpondent
Bank
Reference
Detais
Request &
Hold
Corresponde
ntBankID
Hand-Off
ntBankID
Bank Allowed
Service
Detais,
Corresponden
tBankRole
Hand-Off,
Request &
Hold
Corresponde Status
ntBankID
Change
Reason
Hand-Off
Corresponde Corresponden
ntBankID
t Bank
Relationship
Event Details
(e.g. out of
pattern
SWIFT
behavior)SWI
FTActivity
Counterpart
yID
Request &
Hold
Addressee
, PartyID,
DispatchD
ate,
DispatchM
echanism,
ExpectedR
esponseD
uration
Corresponde Response
nceReferenc Content,
eID,
image etc
Corresponde
nceItemID
RequestIn
boundChe
queDelive
ryNotificat
ion
nceItemID, Content,
Corresponde image etc
nceReferenc
eID
ValidDate
Corresponde
ntBankID
ntBankID
t Bank
Reference
Detais
ValidDate
Active,
Suspen
ded,
On
Watch
Y/N
Status
Change
Result
Counterpa
rtyDetails
Type
yID
Reference
Details
Request &
Monitor
Counterpart Transaction
yID,
Details
Counterpart
yPositionID
Hand-Off,
Request &
Hold
CreditFacilit Credit Facility

yID,
Transaction
TradeFinanc Details
eTransaction
ID, Party ID
Request &
OfferID
Hold, Request
& Monitor
Positi Y
on
Usag
e
Analy
sis
ValidDate,
PaymentD
etails
OfferDetails,
CustomerDeta
ils
Counterpart
yID,
Counterpart
yPositionID
Counterparty
Risk Values,
Counterparty
Limit Details
Y/N
CreditFacilit Credit
yTransaction Facility
ID
Transaction
Details
CreditManag Credit
ementAsses Management
smentID
Assessment
Details
Request &
Hold
CreditRiskM
odelID
CreditRiskM Credit Risk

odelID
Model
Specification
Request &
Hold
PartyID,
Transaction
D
PartyID,
Transaction
D
Approval
Terms
Credit/Margin
Topic
Credit/Margi Credit/Margi
nPolicyID
nPolicy
Details
Requested
Rate Details
Request &
Hold
Request &
Hold
RateID
Request &
Hold
D,
Details
CurrentAcco
untID
Request &
Hold
Current
Account
Identification
Details
Request &
Hold
PartyID,
CurrentAcco
unt ID
Request &
Hold
PartyID,
Requested
CurrentAcco Details
unt ID
Request &
Hold
CustodySec Customer/Sec
urityID,
urity Details
PartyID
Requested
From/To,
Transactio
n type
RateValue
CurrentAcco Processing
untID
Result
CurrentAcco
untID
PartyID,
Current
CurrentAcco Account
unt ID
Balance
PartyID,
Current
CurrentAcco Account
unt ID
Statement
And Details
CustodySec Custody
urityID,
Holding Party
PartyID
Details
Request &
Hold
SubCustodia Sub Custodian

nID
Reporting
Request
Details
Request &
Hold
PartyID
Request &
Hold
CustomerAg
reementID
Request &
Hold
From/To,
Activity
Type
ValidFrom
Date,
ValidToDat
e
Party Details
Request &
CustomerBe Customer
Hold, Request haviorModel Behavior
& Monitor
ID
Model
description/pu
rpose
nID
n Activity
Details
PartyID
CustomerAg Relationship
reementID Terms And
Conditions
Details
PartyAgree
mentID
CustomerBe Customer
ID
Model
Specification
Party
Product/Serv
ice Channel
Access
Entitlements
Party
Agreement
Description
Request &
Hold
PartyID
Insight
Type
PartyID
Customer
behavioral
ratings/insig
ht details
Hand-Off,
Request &
Monitor
CustomerCa Customer
mpaignID
Campaign
Requirements
Customer
Campaign
DesignPar
ameters
Y/N
CustomerCa Customer
mpaignID
Campaign
Details
Hand-Off,
Request &
Monitor
CustomerCa Customer
mpaignID
Campaign
Configuration
(from-to,
location,
segment)
Details
From/To
Y/N
CustomerCa
mpaignID
Hand-Off
PartyID,
Product/Ser
viceID,
CustomerCa
mpaignID,
OfferID,
EmployeeID
PartyDetails,
Product/Servi
ceDetails,
CustomerCap
mpaignDetails
,
OfferingConte
xtDetails,
RegulatorySui
tabilityAssess
mentDetails,
EmployeeID
Request &
Hold
CustomerCa Lead/Prospect
mpaignID, Details
PartyID
CustomerCa
mpaignID,
Lead/Prospe
ctID
CustomerCa
mpaignID,
VersionNum
ber
seID
se,
ResponseSch
edule
CreditAgenc External
yReportID, Credit Report
PartyID
Request &
CustomerCa
Hold, Request mpaignID,
& Monitor
VersionNum
ber
Request &
Hold
PartyID
From/To
CustomerCase
Details
Request &
PartyID,
New
Hold, Request RatingAgenc Customer
& Monitor
yID
Details
Report
Type,
Customer
Campaign
Activity
Report
Request &
Hold
PartyID,
PartyID
Bank
Customer
Credit Rating
Request &
Hold
PartyID,
PartyID
Bank
Customer
Credit
Assessment
and Rating
Request &
Hold
PartyID,
Product/Ser
viceID,
CustomerCa
mpaignID
ValidFrom
Date,
ValidToDat
e
PartyID
Product/Serv
ice/Channel
Eligibility
Details
Request &
Hold
PartyID,
From/To,
Event
Type
PartyID
Customer
Event
Activity
Summary
Product,
Channel,
Service
Access/Usage
Requested
Details
Hand-Off,
Request &
Hold
PartyID
Contact
Dialogue
Details,
EventDate,
EventTime,
EventDetails,
EventResultDe
tails,
ResultFormat
Details
Hand-Off,
Request &
Hold
PartyID,
CustomerOrd
erDetails
Request &
Hold, Request
& Monitor
PartyID
PartyID,
EventID
Customer
OrderType
,
Customer
OrderPara
meters
N/Y
CustomerOr
derID
Customer
Type,
Analysis
Type,
From/To
CustomerPo Customer
isID
Analysis
Y/N
PartyID
CustomerSu Customer
rveyReportI Survey
D
Content
Customer
Relationship
Management
Event Details
ResponseDet
ails
Customer
Relationship
Update
Result
Request &
Hold
CustomerSu Analysis
rveyReportI Period,
D
Customer
Survey
Type/Require
ments
Description
Request &
Hold
PartyID
ActivityPer
iod,
ActivityTy
pe
PartyID
Make
PartyID
Announcemen
t
Requested
Customer
TaxPositio
nDetailsN
otificatio
PartyID,
Customer
TrasnctionID Tax Position
Description,
Customer
Transaction
Taxation
Details
Request &
Hold
DealerCon
figuration,
Dealer
Authentic
ation
EmployeeID DealerWorkb
ench Session
Confirmation
EmployeeID
Party Tax
Handling
Activity
Details
Hand-Off,
Request &
Hold
ntBankID
Bank Detais,
Corresponden
t Bank Role,
Corresponden
t Bank
Servicing
Status
Hand-Off,
Request &
Hold
InvestmentP Settlement
ortfolioID,
Transaction
TradeID
Details
Y/N
Corresponde Corresponde
ntBankID
nt Bank
Service
Coverage
and Status
Description
N/Y
InvestmentP
ortfolioID
DepositAcco Deposit
untID
Account
Details
Developmen Development
tEnvironmen Environment
tAccessSessi Access
onID
Entitlements
Direct Debit
Transaction
Details Amount,
Currency,
Value Date,
Payee,
Purpose/Refer
ence

D
Transaction
Initiation
Confirmation
Request &
PartyID,
Hold, Request DirectDebit
& Monitor
MandateID
Direct Debit
Mandate
Update
Details
Y/N
PartyID,
DirectDebit
MandateID
Hand-Off,
PartyID,
Request &
LoanID
Hold, Request
& Monitor
Disbursement
Details
Value
Date
Y/N
PartyID,
Disbursemen
LoanID,
t Transaction
D
Document
Type,
Document
Storage
Parameter
s
DocumentRe
cordID
Request &
Hold
Deposit
Account
Identification
Details
Request &
Hold
EmployeeID
Hand-Off,
Request &
Hold
PartyID,
DirectDebit
MandateID
Hand-Off,
Request &
Hold
From/To
Employee
AccessEnti
tlements
PartyID,
Document
TransactionI Record,
D
Document
Description/C
ategorization
Direct Debit
Update
Result
Request &
Hold
DocumentRe
cordID
Hand-Off,
PartyID,
Request &
LoanID,
Hold, Request AccountID
& Monitor
Dunning
Requirements
Hand-Off,
Request &
Hold, Request
& Monitor
E-Branch
Configuration
Change
Details
Document
Media
DocumentRe Document
cordID
Content and
Details
Valid Date
Y/N
PartyID,
Dunning
LoanID,
Plan/Projecte
DunningActi
onID
Y/N
EBranchConfi
gurationUpd
ateID
Request &
Hold
PartyID,
Customer
TransactionA access details
uthorizationI
D
Hand-Off,
Request &
Hold
PartyID
ECM/DCM
requirements
Y/N
Economic
Capital
Analysis
Requirements
Request &
Hold
Request &
Hold
E-Branch
Access
Allowed
Activities
ECM/DCMTr ECM/DCM
outline
Economic
Capital
Analysis
EmployeeID Employee
Access
Entitlements
Hand-Off,
EmployeeID Employee
Request &
Assessment
Hold, Request
Event
& Monitor
Description
Y/N
EmployeeID Employee
Assessment
Update
Result
Request &
EmployeeID Employee
Hold, Request
Assignment
& Monitor
Request
Details
EmployeeID Employee
Assignment
Request
Response
Hand-Off,
EmployeeID Employee
Request &
Benefits
Hold, Request
Update
& Monitor
Details
EmployeeID Employee
Benefits
Update
Result
Request &
Hold
EmployeeID
E-Branch
Configuration
Update
Result
EmployeeID
Employee
Certificati
onType
EmployeeID Employee
Certification
Profile
Details
D
Transaction
Details
Value
Date
Y/N
D
Confirmation
Details
EmployeeID Employee
Record Event
Description
Y/N
EmployeeEv Record
entID
Update
Result
EmployeeID Employee
Contract
Update
Details
Y/N
EmployeeEv Contract
entID
Update
Result
Hand-Off,
Request &
Hold, Request
& Monitor
D,
Assignment
EmployeeID, Request
ID
D,
Assignment
BusinessUnit Terms
ID
Hand-Off,
Request &
Hold, Request
& Monitor
D,
Maintenance
ID
D,
Maintenance
EmployeeID, Request
ID,
EquipmentM
aintenanceT
askID
Request &
Hold
PartyID,
Product/Ser
viceID
PartyID,
eTrading
Product/Ser Session
viceID,
Terms
eTradingWor
kbenchSessi
onID
Hand-Off,
Request &
Hold
PartyID
Y/N
PartyID,
Factoring
D
Details
Request &
Hold
FinancialLed Nostro/Vostro
gerID
account
FinancialLed Financial
gerID
Account
Statement/D
etails
Request &
Hold
FinancialLed Posting
gerID
Transaction
Details
Ledger
Update
Confirmation
Request &
Monitor
ID,
lianceRequire
mplianceTas
kID
BusinessUnit
ComplianceD
etails
Request &
Monitor

ID
Financial
Analysis
Request
Details
Factoring
Transaction
Request
Details
Start/End
Period,
Report
Type
Complianc
eRequired
ByDate
ID,
Unit
FinancialAna Financial
lysisID
Analsis
Detail
Request &
Monitor
FinancialRep Period
ortID
Corporate
Financial
Analysis
Details
Version
Number,
Valid Date
rumentID
Instrument
(Directory)R
eference
Details
Request &
Hold, Request rumentID
Instrument
& Monitor
Position
Details
Valuation
Type
tionID
Request &
FinancialInst
Hold, Request rumentID,
& Monitor
FinancialInst
rumentMode
lID
Model
Type
FinancialInst
rumentID,
FinancialInst
rumentMode
lID
Request &
Hold
Period
Financial
Anlysis
Reporting
Requirements
FinancialInst
rumentID
Financial
Instrument
Valuation
Model
Specification
Request &
Monitor
Market
Research
Analysis
Definition,
Market
Research
Report
Description
AnalysisR
equestDet
ails
FinancialMar Financial
ketAnalysisR Market
eportID
Analysis
Request &
Monitor
Market
Research
Subject
Definition
ResearchR
equestDet
ails
MarketResea Market
rchReportID Research
Request &
Hold, Request
& Monitor
Financial
Message
Analysis
Requirements
From/To,
Message
Type,
Message
Gateway
FinancialMes Fiancial
sageAnalysi Message
sID
Analysis
MessageT
ype,
GatewayT
ype
FinancialMes Response
sageID
Message
Content
Request &
Monitor,
Hand-Off
TransactionI Sent Message

D
Contents,
Sending and
Receiving
Service
Requirements
Make
Announcemen
t
RequestIn
boundSWI
FTNotifica
tion
FinancialMes MessageCont
sageID
ent
(SWIFTand
other
meesage
types)
FromDate
Time,ToDa
teTime,
MessageT
ypes
FinancialMes Financial
sageID
Message
Report
FinancialMes
sageID
Request &
Hold
Requested
Financial
Message
Report Details
Hand-Off,
Request &
Hold

D
Contents,
Sending
Service
Requirements
Y/N
Hand-Off
Corresponde Corresponden Active, From/To

ntBankID
t Bank Status Suspen
Change
ded
Description/Rr
eason
Request &
Monitor
period
Financial
Statements
Reporting
Requirements
Request &
Monitor
Interim
Financial
Statement
Request
Details
Start/End
Period,
Report
Type
Hand-Off,
Request &
D
Booking
Hold, Request
Details
& Monitor
Request &
Hold, Request D
Details
& Monitor
Hand-Off
FraudChec
kType
FinancialSta Period
tementsID Corporate
Financial
Statement
Details
FinancialSta Interim
tementsID Financial
Statement
Details
Y/N

D
Booking
Result
FraudDetecti Fraud
onEventID Detection
Result
FraudModelI Fraud Model

Ds
Update
Request
Details
Request &
Hold, Request Ds
Request
& Monitor
Details

D
Specification
Hand-Off,
Request &
Monitor
TransactionI Fraud Case

D
Content and
Description
(e.g.
TransactionA
mount,
OrderingParty,
ReceiverID,
PaymentHisto
ry)
Y/N
FraudCaseI Fraud Case

D
Resolution
Report
Hand-Off,
Request &
Hold
TransactionI
D,
GapPositionI
D
Y/N

D,
Confirmation
GapPositionI
D
Request &
Hold
Compliance Guideline
GuidelineID Requirements
(e.g. Product,
Service,
Activity)
GuidelineID Compliance
Details
Request &
Hold
OfferID
Offer Details
and Offer
Processing
Record For
Assessment
GuidelineCo Guideline
mplianceTas Compliance
kID
Assessment
Guideline
Requirements
(e.g. Product,
Service,
Activity)
Advice
Request
Details
Request &
Hold
Consolidated
Transaction
Details
(projected
cash flows)
ValidFrom
Date,
ValidToDat
e
Hand-Off,
Request &
Hold, Request
& Monitor
PartyID,
TransactionI
D,
HedgeFundI
D
Hedge Fund
Investment
Transaction
Details
Y/N
PartyID,
TransactionI
D,
HedgeFundI
D
Hedge Fund
Allocation
Confirmation
Details
Request &
Hold
HRPolicyID
HRPolicy
Request
Details
HRPolicyID
HR Policy
Details
ProviderID Provider
Service
Availability
and Usage
Details
Request &
Hold, Request ProviderID Provider
& Monitor
Service Usage
Details
Request
Hand-Off,
Information Send Message
Request &
ProviderID Contents (e.g.
Hold, Request
Loan,
& Monitor
Guarantee
Transaction/C
ontract
Details)
Y/N
Information
ProviderID,
IPMessageI
D
Hand-Off,
Request &
Hold, Request ID
Description
& Monitor
Y/N
ID
Registration
Result
ProductID,
CampaignID
Hand-Off,
Request &
Monitor
CustomerCa pText,
mpaignID
InteractiveHel
pCategory
ValidFrom
Date,
ValidToDat
e,
AvailableT
oPartyTyp
e
Y/N
Request &
Hold
TopicID,
Interactive
Product/Ser Help
viceID,Custo Requirement
merCampaig Description
nID
Requester
Profile
Request &
Hold
Request &
Hold, Request
& Monitor
interactiveH
elpTopicID
Assessment
Request
Details
Requester
Profile
Hand-Off,
Request &
ID
Request
Hold, Request
Details
& Monitor
Hand-Off,
Request &
Hold
Start Date
Internal
Network
Initialization
Configuration
Details
Request &
Portfolio
& Monitor
PartyID
Analysis Type
From/To
Guidance
Text
Guidance
Text
Assessment
Request
Response
Y/N
tTaskID
Audit
Request
Response
Y/N
workSession Network
ID
Initialization
Request
Response
ortfolioID,
Portfolio
PartyID
Analysis
Response
Request &
Porfolio
& Monitor
PartyID
Policy/Plan
Update
Details
Y/N
ortfolioID,
Porfolio
PartyID
Policy/Plan
Update
Result
Request &
Hold
otfolioID
Portfolio Plan
and Policies
PartyID,
Investor
tionshipID
Enrollment
Result
InvestmentP
ortfolioID
Hand-Off,
PartyID
Request &
Hold, Request
& Monitor
Investor
Relationship
Enrollment
Details
Valid Date
Request &
Hold
EmployeeID IT
Architecture
Request
Details
IT
Architectu
re Topic
IT
Architecture
Details
Request &
Hold

Plan Request
Details
IT Policies &
Plan Details
Hand-Off,
Request &
Hold
Item
Description
Hand-Off,
Request &
Hold
Y/N
KnowledgeIt Item
emID
Registration
Result
PartyID,
Lead/Opportu
viceID,
CampaignID
Y/N
Lead/Opport
unityID
Hand-Off,
Request &
Hold
PartyID,
OfferID
Y/N
PartyID,
Leasing
D
initiation
Result
Request &
Hold
LeasingItem
ID,
LeasingCont
ractID

ID,
Status
LeasingCont Details
ractID
Request &
Monitor
OfferID
LegalAssura Legal
nceTaskID
Assurance
Assessment
Leasing Offer
Details
OfferDetails,
CustomerDeta
ils
Knowledg
e Item
Type
Request &
Hold
Hand-Off
LetterOfCredit
QueryParamet
ers
ValidFrom
Date,
ValidToDat
e
ditID
tDetails
OfferID
OfferDetails,
CustomerDeta
ils
LetterOfCre
ditID
Request &
OfferID
Hold, Request
& Monitor
OfferDetails,
CustomerDeta
ils
Limit&Expos
ureManage
mentAssess
mentID
Request &
Hold, Request elID,
Model
& Monitor
ID
Details
elID,
Model
ID
Hand-Off
Limit &
Exposure
Assessment
Details
OfferID
Offer Details
Request &
LoanID
Monitor
Request &
Hold, Request
& Monitor
Loan Update
Details
Location
Details
LoanID
LocationID
Hand-Off,
Request &
Monitor
PartyID
M&A Advisory
Project Details
Y/N
M&AProjectI Project
D
details
Request &
Hold
Procedure
Type
Managment Management
Details
Request &
EmployeeID Market
Hold, Request
Analysis
& Monitor
Type/Require
ments
MarketAnaly Market
sisID
Analysis
Details
Request &
Hold, Request
Service
& Monitor
Request
Details

Service
Request
Response
Loan Update
Result
Location
Usage
Details
Hand-Off,
Request &
Monitor
Market Data
Dissemination
Service
Production
Configuration
Details
Market Data
Disseminatio
n Service
Initiation
Result
Hand-Off,
Request &
Monitor
Provided
Market
Information
Details
Y/N
Imported
Market
Information
Acceptance
Result
Market
Making
Goals/Constra
ints
Y/N
MarketMakin Market
gSessionID Making
Initation
Result
Request &
Hold, Request rchSourceID Market
& Monitor
Research
Source/Servic
e Details
MarketResea Market
,
Content/Serv
rchItemID
Request &
Hold, Request odelID,
Model
& Monitor
ID,
Details
EmployeeID

odelID,
Model
ID,
EmployeeID
CaseID,
RequestedDo
MerchantRe cuments
sponseID
Hand-Off,
Request &
Monitor
SecurityID
Request &
Monitor
D, CardID, uments
CaseID
Response
Schedule
Hand-Off,
Request &
Hold, Request
& Monitor
PartyID,
TransactionI
D,
MutualFundI
D
Mutual Fund
Investment
Transaction
Details
Y/N
PartyID,
TransactionI
D,
MutualFundI
D
Mutial Fund
Allocation
Confirmation
Details
Request &
Monitor,
Hand-Off
PartyID,
Product/Ser
viceID,
CustomerCa
mpaignID
PartyDetails,
Product/Servi
ceDetails,
CustomerCap
mpaignDetails
,
OfferingConte
xtDetails,
RegulatorySui
tabilityAssess
mentDetails
Y/N
OfferID
OfferDetails
Request &
Monitor,
Hand-Off
partyID,Clai Claim Details

mID
OpenItemID Open Item

Description
Request &
Hold, Request RiskModelID Risk Model
& Monitor
,
Request
ID,
EmployeeID
,
Speciication
BusinessUnit
ID,
EmployeeID
Hand-Off,
Request &
Hold
N/Y
MarketOrder Allocation
ID
Details
RequestOr
derAllocati
onNotifica
tion
MarketOrder Market Order

ID
Details,
Trade Details
Order
Execution
Instructio
ns

ID
Execution
Details,
Trade Details
MarketOrder
ID

ID
Details

ID
Details
(Includes
Block Orders),
Trade Details
Hand-Off
Request &
Monitor

ID
Details
(Includes
Block Orders),
Trade Details
Request &
Hold
Market Order
Details
(Includes
Block Orders),
Trade Details
Request &
Hold
MarketOrder
ID
Hand-Off,
Request &
Hold, Request ID
Details
& Monitor
Request &
Hold
ChannelID,
PartyID,
TokenID
Customer
Details
Details,
Channel/Devic
eDetails,
Requested
Activity
Details, Token
Details
Valid
From/To
Y/N
Organization
al Model
Update
Request
Result
onID
n Details
Request &
Hold
PartyID
Reference
Data Type
(e.g.
Legal
Domicile
PartyID
Party
Reference
Details e.g.
LegalDomicil
e
Request &
Hold
Party Query
Details
PartyID
PartyData,
QueryResult
Summary
Hand-Off,
Request &
Hold
PartyDetails
PartyID
Party Details
Registration
Confirmation
PartyPorto
lioAnalysis
Details
PartyID
PartyPortfolio
ActivityAnaly
sisDetails
Request &
Hold, Request
& Monitor
Hand-Off,
Request &
Hold
PartyID
Party
Reference
Data For
Update(e.g.
Change Of
Address)
Value
Date
Y/N
PartyID
Updated
Party
Reference
Details
Confirmation
Hand-Off,
Request &
Hold
PartyID
Party Profile
Update
Details, E.g.
Campaign
Eligibility
Details
Valid
From/To
Y/N
PartyID
Party Profile
Update
Confirmation
Request &
Hold
PartyID
PartyProfil
eDetailTyp
e
PartyID
Party Profile
Details
PaymentOrd Payment
erID
Oder Details
Hand-Off,
Request &
Hold
Payment Orde
rDetails (e.g.
to, from,
amount)
Make
CardFacilityI
Announcemen D
t
Request
Payment
Order
Detail
Notiifcatio
n
PartyID,
Payment
PaymentOrd Order Details
erID
Hand-Off,
TranactionID Payment
Request &
, PartyID
Transaction
Hold, Request
Details
& Monitor
ValueDate
Y/N
PaymentTra Payment
nsactionID Transaction
Details
Y/N
nID
Initialization
Request
Response
Hand-Off,
Request &
Hold
Platform
Operation
Configuration
Details
Hand-Off,
Request &
Hold
PositionID
Position/journ
al Posting
Details (e.g.
Credit/Debit,
Amount,
Currency,
Counterparty)
Y/N
PositionID
Request &
Hold
CustomerID, CustomerDeta
ProductID
ils,
ProductDetails
,
Position/Journ
al
Configuration
Details
PositionID
Request &
Hold
PositionID
Position/Journ
al Reporting
Requirements
PositionID
Position/Jour
nal Report
Details
Request &
Monitor
ManagedPos
itionID,
TransactionI
D,
Counterpart
yID
Transaction
Details,
Counterparty
Details
ManagedPos
itionID,
TransactionI
D,
Counterpart
yID
Managed
Position
Impact
Assessment
Request &
Monitor
PartyID
Private
Placement
Details
Y/N
PrivatePlace Private
mentProject Placement
ID
ProjectDescri
ption
Hand-Off,
Request &
Hold, Request ID
Supplier
& Monitor
Details,
Requirement
Details
Y/N
Procurement Procurement
D
Response
Request &
Hold

Service Policy
Request
Details
Request &
Hold
ProductBrok Product
erAgreemen Broker
tID
Agreement
Requested
Details
ProductBrok Product
erAgreemen Broker
tID
Agreement
Request
Response
Request &
Hold
ProductCom Product
Information
Type Request
ProductCom Product
Specfication
Details
From/To
Product &
Service
Policy Details
Hand-Off,
ProductDepl Product
Request &
Hold, Request D
Task Change
& Monitor
Details
Y/N
ProductDepl Product
D
Task Change
Request
Response
Hand-Off,
ProductID
Request &
Hold, Request
& Monitor
Enhancement
Request
Details
Y/N
ProductID, Product
ProductChan Enhancemen
geRequestI t Request
D
Response
Request &
Hold
ProductID
Product
Specification
Details
Requested
(e.g.
eligibility)
ProductVe
rsion
ProductID
Request &
Monitor
PartyID
SupportReque
stDetails
TimeAuth
orization,
Schedule
sionID
ionDescriptio
n
Hand-Off,
Request &
Hold
ProductID,
ProductInve
ntoryItemID
IssueDate
,
IssueVolu
me,
IssueLoca
tion
Y/N
ProductID,
ProductInve
ntoryItemID
Hand-Off,
Request &
Hold
ProductInve Product
ntoryItemID Inventory
Item
Distribution/A
ssignment
Request
Details
Y/N
ProductInve Product
Item
Distribution/
Assignment
Result
ProductID
Product
Matching
Assessment
ProductID
Product
Portfolio
Activity
Analysis
Request &
Hold
Requested
Product
Details,
Customer
Details,
Context
Details
Request &
Hold, Request
& Monitor
Product
Portfolio
Analysis/Repo
rt
Requirements
From/To,
Product
Type,
Activity
Type
Product
Specification
Details,
Product
Eligibility
Details,
Product
Pricing
Details,
Product
Disclosures
Request &
Hold
ProductID, Product
ID
Proposal
Details

ID
Pricing Terms
Product
Quality
Assurance
Analysis/Repo
rt
Requirements
ProductID, Product
smentID
Assurance
Assessment
Report
Hand-Off,
Request &
Hold, Request
Agreement
& Monitor
Update
Request
Agreement
Update
Request
Result
Request &
ProductID, Product
Hold, Request EmployeeID TrainingReque
& Monitor
st Details
ProductID, Product
ingTaskID
Details
Hand-Off,
Request &
Hold, Request D
Change
& Monitor
Details
Y/N
D
Change
Request
Response
Request &
Hold, Request skModelID, Risk Model
& Monitor
ID,
Details
EmployeeID
ID,
EmployeeID
SecurityID
Request &
ProductID
Hold, Request
& Monitor
Request &
Hold
SecurityID
Program
Trading
Service
Change
Request
Active,
Suspen
ded,
Termin
ated
Program
Trading
Service
Change
Request
Result
Hand-Off,
Request &
Hold
OfferID
Project
Finance Offer
Details
Y/N
nID
transaction
Initiation
Result
Hand-Off,
Request &
EventID
Event Change
Hold, Request
Request
& Monitor
Y/N
EventID
Event
Change
Request
Response
Request &
PropertyID
Hold, Request
& Monitor
Proerty
Portfolio
Analysis and
Reporting
Requirements
PropertyID
Property
Analysis/Rep
ort Details
Request &
ProspectCa
& Monitor
Prospect
Campaign
Design
Change
Request
Y/N
ProspectCa
mpaignID
Prospect
Campaign
Design
Change
Request
Result
Hand-Off,
Request &
Hold
Prospect
Details
Y/N
ProspectCa
mpaignID,
ProspectID
Prospect
Capture
Confirmation
ProspectCa
mpaignID
Prospect
Campaign
Analysis and
Reporting
Response
Y/N
ProspectID
ProspectID
ProspectCa
mpaignID,
ProspectID
Request &
ProspectCa
& Monitor
Prospect
Campaign
Analysis and
Reporting
Requirements
Hand-Off,
Request &
Hold
PartyID
Prospect
Details
Request &
Hold
prospectID
Request &
Monitor
PartyID
PublicOffering
Details
Y/N
PublicOfferin Public
gProjectID Offering
Project
Description
Request &
Monitor
PartyID
InitialPublicOff
eringDetails
Y/N
InitialPublic InitialPublicO
OfferingProj fferingProjec
ectID
tDescription
Request &
Hold, Request D,
Request
& Monitor
ID,
EmployeeID

D,
Speciication
BusinessUnit
ID,
EmployeeID
Request &
Hold
SecurityID, Quote
QuoteID
Details
Y/N
TaskID,
Task Update
SecurityID
VersionNu
mber
ProspectS
electionCri
terai
Proposed
Transaction
Details
Hand-Off,
Request &
TaskID,
Task Update
Hold, Request EmployeeID Details (e.g.
& Monitor
interview
notes &
rating(
Prospect
Contact
Details
Request &
Hold
emID
Reference
Details
Make
Announcemen
t
Regulatory
Authority
Notification
Requirements
emID
Item Details
Regulatory
Authority
notifications
(e.g. Tax
Statements,
Financial
Statements,
Compliance
Reports)
Request &
PartyID,
Transaction
Hold, Request WatchListID Details,
& Monitor
Counterparty
Details
WatchList
Type
Request &
PartyID
Hold, Request
& Monitor
Prospect
Identification
Contact
Details
DoNotCall
LocationI
D
Do Not Call
Match Result
Request &
Hold, Request
& Monitor
Regulatory
Requirement
Request
Details (e.g.
solicitationrule
s/limits)
RegulatoryR Regulatory
equirement Requirement
RequestID Assessment
Regulatory
Compliance
Guideline
Request
Details
Regulatory
Compliance
Guidelines
Details
Period
Regulatory
Reporting
Requirements
(e.g. Financial
Statements)
Regulatory
Reporting
Request
Result
Y/N
RemiitanceTr Remittance
Details
PartyID
Request &
Hold
ProductID
Request &
Monitor
Hand-Off,
Request &
Hold
PartyID,
OfferID
Remittance
Details
Request &
Hold
PartyID
Rewards
Points Balance
Request
From/To
PartyID
WatchList
Check Result
Rewards
Point
Account
Summary
Request &
Hold
PartyID,
Rewards
RewardsPoin Points
tsAccountID Redemption
Trasnaction
Details
Request &
Hold, Request
& Monitor
Sales Plan
Analysis and
Reporting
Requirements
Request &
Hold
ProductID
Request &
Hold
CustomerAg
reementID,
SalesProduc
tAgreementI
D
Request &
Hold
PartyID
PartyID,
Reward Point
RewardsPoin Transaction
tsRedemptio Details
nTransaction
ID
Sales Plan
Performance
Report
ProductID
ProductDetail
s,
ProductEligib
ilityDetails,
ProductPricin
gDetails
CustomerAg
reementID,
SalesProduc
tAgreementI
D
Product
Terms And
ConditionsDe
tails, Product
VersionID
SalesProduc Product
tAgreementI Terms And
D
Conditions
Details,
Product
Version ID
Hand-Off,
SalesProduc Offer Details,
Request &
tAgreementI Customer
Hold, Request D
Details,
& Monitor
Product
Fulfillment
Details
Y/N
SalesProduc Sales
tAgreementI Product
D
Agreement
Update
Result
Hand-Off,
Request &
Hold
Trade Details,
Faliure Details
Y/N
TradeID
Request &
Hold, Request
& Monitor
Security
Assurance
Assessment
Request
Details
D
Task
Plan/Proposa
l Details
Request &
Hold, Request
& Monitor
Security
Advisory
Service
Request
Details
askID
Service Task
Plan/Proposa
l Details
TradeID
ValidFrom
Date,
ValidToDat
e
Party Details,
Product
Agreement
Details
Failure
Resolution
Details
Request &
Hold, Request
& Monitor
Segment Plan
Analysis and
Reporting
Requirements
Request &
Monitor
Servicing
Activity
Report
From/To,
Segment
Plan
Performance
Report
Servi Y
ceAct
ivityA
nalysi
sType
Serviceing
Activity
Analysis
Report
Request &
Monitor
ServiceReso Servicing
urceID
Activity
Analysis
Requirements
ServiceDe
tails,
ServiceDa
tes
ServicingRes Serviceing
ourceID
Activity
Analysis
Request
Response
Request &
Monitor
ServiceReso
urceID
From/To,
ServiceEv
entTypes
urceID
Activity
Details
Hand-Off,
Request &
Hold
ServiceReso Service Event

urceID
Details
ServiceEv
entType
ServiceEven
tID
Hand-Off,
Request &
Hold
ServiceReso Service
urceID
Incident
Details
ValidDate/
Time,
UrgencyIn
dicator
SeviceIssueI Initial
D
Response,
Response
Schedule
Request &
Hold
EmployeeID Requested
Servicing
Position
Details,
Employee
Verification
Details
itionID,
Position
ServicingSes Details
sionID
Request &
Hold
ServicingPos Contact
itionID,
Details
ContactID
ContactID
Hand-Off,
Request &
Hold
ortfolioID
Details
Y/N
ortfolioID
Result
Hand-Off,
Request &
Hold
TradeID
Y/N
TradeID
ityID
Services
Request
Result
Trade Details
Request &
Hold, Request BuildingFacil Facility
& Monitor
ityID
Services
Request
Details
ContactTy
pe
Contact
Servicing
Log, Contact
Servicing
Result
Settlement
Result
Request &
Hold

LocationID, request
EmployeeID details
Request &
Hold, Request
& Monitor
Specliast
resource
requirements
SpecliastT
ype,
SpecialistT
askSched
ule

LocationID, Access
EmployeeID, Request
SecureSiteA Result
ccessEventI
D
kID
cialistDetails,
AssignedSpe
cialistSchedu
le
Y/N

Initiation
Response
nID
nAgreement
Details
Hand-Off,
Request &
Hold
OfferID
Request &
Hold
SubCustodia
nID
Hand-Off
SubCustodia Activity
nID
Report
Request &
Hold
PartyID,
Party Details,
D,
Details
Product/Ser
viceID,
PartyID,
Suitability
TransactionI Check Result
D,
Product/Ser
viceID,
SupplierID
Hand-Off,
SyndicateID Party
Request &
, PartyID
Enrollment
Hold, Request
Details
& Monitor
SyndicateID Party
, PartyID
enrollment
request
result
Request &
Monitor
Hand-Off,
Request &
Hold, Request
& Monitor
OfferID
Y/N
SystemDepl System
D
Task Change
Request
Response
Request &
Hold
Stock Loan
Offer Details
SubCusto
dianAgree
mentDetai
ls
Supplier
Service
Details
OfferID
Offer Details
SystemDepl System
D
Task Change
Details
Offered
Service
Details and
terms,
Supplier
Details
Request &
Monitor
SystemID
System
Development
Request
Details
Priority
SystemID,
SystemDeve
lopmentReq
uestID
Request &
SystemID, System
Hold, Request PartyID,
Access
& Monitor
ID
Details
SystemID, System
PartyID,
Access
ID
Response
Request &
SystemID, Systems
Hold, Request EquipmentI Assurance/Ma
& Monitor
D
intenance
Request
Details
SystemID, System
D
aintenance
Task
Plan/Proposa
l Details
Request &
Hold, Request SystemID, System
& Monitor
EquipmentI Incident
D
Details
ystemIncide System
ntReportID Incident
Details and
Response
Hand-Off,
Request &
Hold
Y/N
ystemSessio System
nID
Initialization
Request
Response
ystemID
System
Configuration
Details
Request &
Hold, Request
& Monitor
Corporate Tax
Position
Assessment
Request
Details
Request &
Hold
CustomerID, Token
ProductID
Request
Details
Request &
Hold
TokenID
Request &
Hold
D
Details
Channel Data,
Contact Data
TokenDeta
ils
System
Development
Request
Response
Corporate
Tax Position
Report
TokenID
Token Data,
Token
Delivery
Details
TokenID
TokenDetails
D
Trade Details
Request &
Hold, Request eTransaction Transaction
& Monitor
ID
Update
Details (e.g.
received
documents)
Order Details
Y/N
TradeFinanc Trade
ID
transaction
Update
Result/Respo
nse
TradeExec
utionInstr
uctions
TradeID
Trade Details
TradesFro
mTo,
TradesWit
h
TradeID
Trade Details
TradeID
Request &
Monitor
TradeID
Request &
Hold
TradeID
Hand-Off,
Request &
Hold
TradeID
Amendment
Details
N/Y
Hand-Off
TradeID
Trade Details
Hand-Off
TradingBook
ID,
Counterpart
yID
Trading
Activity
Reported
(e.g.
Counterparty
Limit
Breached
Details)
Request &
Hold, Request lID
Requirements
& Monitor
TradingMode Trading
lID
Model
Specification
Request &
Hold
Transaction
Details
D,
Data
Authorizatio
nID
Request &
PartyID,
Requested
Hold, Request Product/Ser Scheduled
& Monitor
viceID
Transaction
Details for
Automated
Execution
Details for
Automated
Execution
Request
Result
Hand-Off,
Request &
Hold
ProjectID,
e Details
BusinessUnit
ID
Y/N
Travel/Expe Travel/Expen
nseItemID se
Booking/Clai
m details
Request &
Hold
TreasuryPosi Offer Details

tionID,
OfferID
ChannelID,
PartyID
Request &
SubPortfolio Sub Portfolio
Hold, Request ID
Details,
& Monitor
Securitization
Parameters
SubPortfolio Securitizatio
ID
n Request
Response
Y/N
TrustService Trust
sID
Services
Request
Result
PartyID,
Underwriting
OfferID,
Decision
Underwritin Details
gDecisionID
Make
BusinessUnit Offer
Announcemen ID
Notification
t
Requirements
OfferID
Underwriting
Decision
Details
Hand-Off,
Request &
Hold, Request
& Monitor
Y/N
PartyID,
TransactionI
D,
UnitTrustFun
dID
Unit Trust
Allocation
Confirmation
Details
Utilities
Requirement
s Request
Response
Request &
Monitor
OfferID
Trust Services
Offer Details
PartyID,
OfferID
Offer Details,
Customer
Details
PartyID,
TransactionI
D,
UnitTrustID
Unit Trust
Investment
Transaction
Details
Hand-Off,
Request &
Hold, Request ID
& Monitor
Request &
Hold, Request BusinessUnit Training
& Monitor
ID,
Requirements
TrainingCour
seID
Valid
From/To
Y
Y
ainingTaskID Training Task
Details
Status
Control
Reconc
iliation
Status
Reconc
iliation
Status
Suspen
ded,
Active
ContactS
ession
Analy
sis
Suspen
d,
Termin
ate,
Activte
,
Recove
r
Issued,
Cancell
ed,
Fulfille
d
Rejecte
d,
Pendin
g,
Awarde
d
Proces
singSta
tus
Rejecte
d,
Schedu
led,
Comple
ted
Rejecte
d,
Schedu
led,
Comple
ted
Schedu
led,
Comple
ted
Lead/O
pportu
nitySta
tus
Rejecte
d,
Pendin
g, Inforce
Active,
Pendin
g
Active,
Pendin
g
Rejecte
d,
Schedu
led,
Comple
te
CardAu
thoriza
tionSta
tus
Rejecte
d,
Pendin
g,
Comple
te
Rejecte
d,
Accept
ed,
Disput
ed
Active,
Resolv
ed
Rejecte
d,
Pendin
g,
Active,
Suspen
ded,
Termin
ated
Case
Resol
ution
Analy
sis
Rejecte
d,
Accept
ed
Value
Date
Collate
ral
Item
Status
Valid
From/T
o
Active,
Comple
ted,
Abando
ned,
Factore
d
Broker
Agree
mentSt
atus
Rejecte
d,
Pendin
g,
Comple
te
Rejecte
d,
Pendin
g,
Comple
te
Issued,
Pendin
g,
Overdu
e,
Delinqu
ent
Pendin
g,
Proces
sed
Pendin
g,
Execut
ed
Contac Verificatio
tStatus nLevel,
Authentic
ationLeve
l
Status Verificatio
Data
nLevel,
Authentic
ationLeve
l
ContactS
ession
Project
Status
Project
Status
Project
Status
Project
Status
Pendin
g, Sent
Pendin
g,
Sent,
Awaitin
g
Respon
se,
Respon
se
overdu
e,
Respon
se
receive
d
Active,
Suspen
ded,
On
Watch
Positio
nWithi
nLimits
Result
Positi
on
Usag
e
Analy
sis
Rejecte
d,
Approv
ed
Valid
From/To
Valid
From/To
Active,
Suspen
ded,
Termin
ated,
OnWatch
Active,
Pendin
g,
Suspen
ded,
Termin
ated,
OnWatch
Active,
Pendin
g,
Suspen
ded,
Termin
ated,
OnWatch
Version,
Value
Date
Active,
Suspen
ded,
Termin
ated
ResultInd
icator
ResultInd
icator
Known
Party,
Unkno
wn
Party
Known
Party,
Unkno
wn
Party
Known
Party,
Unkno
wn
Party
Custo
merOr
derStat
us
Active,
Suspen
ded,
Inactiv
e
Active,
Suspen
ded,
Inactiv
e
Pendin
g,
Settled
Active,
Suspen
ded,
Inactiv
e
Pendin
g,
Active,
Suspen
ded
Pendin
g,
Rejecte
d, Paid
Pendin
g,
Registe
red
Pendin
g,
Registe
red
Active,
Pendin
g,
Suspen
ded
Rejecte
d,
Active,
termin
ated
Rejecte
d,
Active,
Pendin
g
Valid
From/To
Rejecte
d,
Active,
Pendin
g
Rejecte
d,
Pendin
g,
Comple
ted
Active,
Suspen
ded,
Termin
ated
Availab
le,
Assign
ed,
UnderR
epair
Pendin
g,
Active,
Comple
ted
Rejecte
d,
Active,
Comple
ted
Active,
Suspen
ded
Financi
alComp
lianceT
askStat
us
Pendin
g, Sent
Awaitin
g
Respon
se,
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1-Service
Domain
Name
1-Type

Called Service
Domain
Reference Data BA
BD
Party
SD Party Data
Party Data
Management
Management
Called
Service Type
Service
(I&R,I&E,R&N
Operation
)
Name
(Drafts TBC)
readParty
Report &
Notify
Party Data
Management
SD Party Data
Management
readParty
Report &
Notify
Party Data
Management
SD Party Data
Management
readParty
Report &
Notify
queryParty
Report &
Notify
Party Data
Management
Calling
Service
Domain
Multiple
Interaction
(R&H,R&M,HO
,MA)
Request &
Hold
Request &
Hold
Multiple
Request &
Hold
Party Data
Management
SD Party Data
Management
Party Data
Management
queryParty
Report &
Notify
Request &
Hold
Party Data
Management
registerParty
Initialize &
Register
Party Data
Management
SD Party Data
Management
registerParty
Initialize &
Register
Party Data
Management
Party Data
Management

olioAnalysis
Notify
Customer
Campaign
Management
Request &
Hold, Request
& Monitor
Party Data
Management
updateParty
Invoke &
Execute
Customer
Order
Hand-Off,
Request &
Hold
Party Data
Management
SD Party Data
Management
updateParty
Invocation &
Execution
Party Data
Management
SD Party Data
Management
registerPartyR Initialize &

elationship
Register
Request &
Hold, Request
& Monitor
Party Data
Management
SD Party Data
Management
updatePartyR Invocation &

elationship
Execution
Request &
Hold, Request
& Monitor
Multiple
Hand-Off,
Request &
Hold
Request &
Hold, Request
& Monitor
Request &
Hold, Request
& Monitor
Party Data
Management
SD Party Data
Management
queryPartyRel Report &

ationship
Notify
Request &
Hold
Party Data
Management
SD Party Data
Management
readPartyRela Report &

tionship
Notify
Request &
Hold
Party Data
Management
SD Party Data
Management
notifyParty
Report &
Notify
Make
Announcemen
t
Party Data
Management
SD Party Data
Management
notifyPartyRel Report &

ationship
Notify
Make
Announcemen
t
Party Profile
SD Party Profile

ofile
Execute
Customer
Campaign
Execution
Hand-Off,
Request &
Hold
Party Profile
Party Profile
readPartyPfofil Report &

e
Notify
Party Profile
SD Party Profile
readPartyProfi Report &

le
Notify
External Agency
Information
Provider
Administration
Contact
Dialogue
Request &
Hold
Request &
Hold
BD
SD Information
Provider
nt
Request &
Hold, Request
& Monitor
Syndicate
Management
SD Syndicate
Management

p
Hand-Off,
Request &
Hold, Request
& Monitor
Interbank
Relationship
Management
SD Interbank
Relationship
Management
readInterbank Report &

RelationshipM Notify
anagementAs
sessment
Request &
Hold, Request
& Monitor
Correspondent SD Correspondent recordCorresp Invoke &

Bank
ondentBankRe Execute
Bank Relationship
Relationship
lationshipMan
Management
Management
Correspondent
Bank Data
Management
Financial
Message
Analysis
Hand-Off
agementEvent
SD Correspondent registerCorres Initialize &

Bank Data
pondentBank Register
Management

t Bank
Hold
Relationship
Management
Correspondent
Bank Data
Management

Bank Data
ndentBank
Notify
Management
Sub Custodian
Agreement
SD Sub Custodian readSubCusto Report &

Agreement
dianAgreemen Notify
t
Interbank
Relationship
Management
Request &
Hold
Sub Custodian
Agreement

Agreement
ent
Interbank
Relationship
Management
Hand-Off
Product Service SD Product Service updateProduct Invoke &

Agency
Agency
yAgreement

t Bank
Hold
Relationship
Management
Hand-Off,
Request &
Hold, Request
& Monitor
Product Broker
Agreement
SD Product Broker readProductBr Report &

Agreement
okerAgreeme Notify
nt
Request &
Hold
Contractor/
Supplier
Agreement
SD Contractor/
Supplier
Agreement
Request &
Hold
Market Data
Information
Provider
Operation
BD
SD Information
Provider
Operations
Market
Information
Management
SD Market
Information
Management

greement
Notify
sendInformati Invoke &

onProvider
Execute
Bank
Guarantee,
Syndicated
Loan
Hand-Off,
Request &
Hold, Request
& Monitor

Information
Register
Hand-Off,
Request &
Monitor

Financial Market SD Financial
Market
Analysis
alMarketAnaly Register
Analysis

Services,
Monitor
Corporate
Finance
Services
Financial Market SD Financial

Market
Research

Services,
Monitor
Corporate
Finance
Services
sis

Research
Register
Research
Quantitative
Analysis
SD Quantitative
Analysis

Model
Execute
Request &
Hold, Request
& Monitor
Market Data
Dissemination
Administration
SD Market Data
Administration cess
Request &
Hold, Request
& Monitor
Market Data
Dissemination
Operation
SD Market Data
Dissemination
Operation
Hand-Off,
Request &
Monitor

ation
SD Financial
Financial
Instrument
nstrumentRef Notify
Instrument
Reference Data erenceData
Reference Data
Management
Management
Counterparty
Administration
SD Counterparty
Administration arty
Notify
Request &
Hold
Securities
Fails
Processing
Reference/Directo SD Reference/Dire readReference Report &

ctory
Directory
Notify
ry Management
Request &
Hold
Request &
Hold
Management
Location Data
Management
SD Location Data
Management
checkLocation Invoke &

Valid
Execute
BD
Product
Management
Product Design SD Product Design requestProduc Invoke &
tDesignChang Execute
e
Product Design SD Product Design readProductD Report &

esign
Notify
Product Design SD Product Design readProductD Report &

esign
Product
Combination
SD Product
Combination
Notify

ombination
Notify
Offer
Management
Request &
Hold, Request
& Monitor
Case
Resolution
Analysis
Hand-Off,
Request &
Hold, Request
& Monitor
Customer
Campaign
Design
Request &
Hold
Request &
Hold
Request &
Hold
Product
Deployment
SD Product
Deployment

Deployment Execute
Hand-Off,
Request &
Hold, Request
& Monitor

tTraining
Execute
Request &
Hold, Request
& Monitor
Product Quality SD Product Quality readProductQ Report &

Assurance
Assurance
Request &
Hold, Request
& Monitor
Product Pricing
Facility
Request &
Hold
Product Training SD Product
Training
SD Product Pricing readProductPr Report &

Facility
nt
BA
Sales &
Channel Specific BD
Branch Location SD Branch Location readBranchLo Report &
Management
Management
Call Center
Management

rActivity
Notify
Request &
Hold, Request
& Monitor
Branch Network SD Branch Network readBranchNe Report &

Management
Management
Request &
Hold, Request
& Monitor
E-Branch
Management
SD Call Center
Management
Request &
Hold, Request
& Monitor
updateEInvoke &
BranchManag Execute
ementConfigu
ration
Hand-Off,
Request &
Hold, Request
& Monitor
Advanced Voice SD Advanced Voice readAdvanced Report &

Services
Services
Management
ActivityReport
Management
Request &
Hold, Request
& Monitor
ATM Network
Management
SD E-Branch
Management
SD ATM Network
Management

orkActivity
Notify
Request &
Hold, Request
& Monitor
Call Center
Operations
SD Call Center
Operations
requestCallCe Invoke &

nterServicing Execute
Resources
Prospect
Campaign
Management
Request &
Hold, Request
& Monitor
Branch Location SD Branch Location requestBranch Invoke &

Operations
Operations
Customer
Campaign
Execution
Request &
Hold, Request
& Monitor

Operations
Operations
Branch
Location
Management
Hand-Off,
Request &
Monitor,
Request &
Hold

Operations
Operations
Servicing
Position
Request &
Hold

Operations
Operations
Branch
Currency
Distribution
Request &
Monitor

Operations
Operations
Branch
Currency
Management
Request &
Monitor
Dialogue
Handler
Request &
Hold
Contact
Routing
Request &
Hold
tionsTask
tionsTask
ons
tionsTask
ons
E-Branch
Operations
SD E-Branch
Operations
accessEBranch
Invoke &
Execute
Advanced Voice SD Advanced Voice initiateOutbou Invoke &

Services
ndCall
Execute
Services
Operations
Operations
ATM Network
Operations
(PBX
SD Operations)
ATM Network
Operations
Branch Currency SD Branch

Currency
Management
Management

workStatus
Execute
Request &
Hold

Currency
Execute
Request &
Hold

Currency
Distribution

CurrencyDistri Execute
bution
Cash/Currenc Hand-Off,
y Inventory
Request &
Monitor,
Request &
Hold

Currency
Distribution
readBranchCu Report &

rrencyDistribu Notify
tion
Branch
Location
Operations
Request &
Hold, Request
& Monitor
assignProduct Invoke &

Product Inventory SD Product
Inventory Item Inventory
Execute
Item
Management
Management
Prospect
Campaign
Execution
Hand-Off,
Request &
Hold
Product Inventory SD Product

Inventory
Distribution

ibution
Product
Inventory
Item
Management
Hand-Off,
Request &
Hold
requestPartyA Invoke &

uthentication Execute
Multiple
Request &
Hold
requestTransa Invoke &

ctionAuthoriza Execute
tion
Contact
Dialogue
Request &
Hold
registerServici Initialize &

ngPositionRes Register
ource
Internal
Network
Operation
Request &
Hold
Invoke &
Execute
Contact
Routing
Request &
Hold
Report &
Notify
Case
Resolution
Analysis
Request &
Monitor
Distribution
Distribution
Distribution
Cross Channel
Party
Authentication
Transaction
Authorization
BD
SD Party
Authentication
SD Transaction
Authorization
Servicing Position SD Servicing

Position
(to be renamed
to Point of
Service in later
release)
assignServicin
Servicing Position SD Servicing
Position
gPositionCont
(to be renamed
actIncomingC
to Point of
ustomer
Service in later
release)
Servicing Event SD Servicing Event readServiceEv
History
entHistory
History
Servicing Event SD Servicing Event captureServic Initialize &

History
eEvent
Register
History
Contact
Dialogue
Hand-Off,
Request &
Hold
Servicing Activity SD Servicing

Activity
Analysis

ActivityAnalysi Notify
s
Case
Resolution
Analysis
Request &
Monitor
Servicing Activity SD Servicing

Activity
Analysis

ngActiviyAnal Execute
ysis
Call Center
Management
Request &
Monitor
Contact Routing SD Contact Routing requestContac Invoke &
PBX
Operations
Hand-Off,
Request &
Monitor
ATM Network Hand-Off,

Operations
Request &
Monitor
Contact
Dialogue
Request &
Hold
E-Branch
Operations
Hand-Off
Contact Routing SD Contact Routing updateContac Invoke &
Servicing
Position
Hand-Off
Analysis
Analysis
tRouting
Execute
tRoutingPassT Execute
hrough
tRoutingOutbo Execute
und
tRoutingReAss Execute
ignment
tRoutingResou Execute
rce
Contact Dialogue SD Contact

Dialogue
Register
DialogueAuto Register
mated
Servicing
Position
Servicing
Position
Request &
Hold
Request &
Hold

DialogueOutb Register
ound
Servicing
Position
Request &
Hold
Dialogue
Dialogue
Dialogue
Interactive Help SD Interactive Help updateInterac Invoke &

tiveHelpText
Execute
Customer
Campaign
Design
Interactive Help SD InteractiveHelp queryInteracti Report &

veHelp
eHelp
Request &
Hold
Notify
Interactive Help SD InteractiveHelp readInteractiv Report &

Notify
Hand-Off,
Request &
Monitor
Contact
Dialogue
Request &
Hold
Marketing
Business
Development
Policies
Business
Development
BD
SD Business
Development
Policies

olicy
Notify
Request &
Hold, Request
& Monitor
SD Business
Development

ssPlan
Execute
Request &
Monitor,
Hand-Off
Brand
Management
SD Brand
Management

Management Execute
Reqest &
Monitor
Advertising
SD Advertising

Hand-Off
Promotional
Events
SD Promotional
Events

ionalEvent
Execute
Hand-Off,
Request &
Hold, Request
& Monitor
Prospect
Campaign
Management
SD Prospect
Campaign
Management

ampaign
Notify
Request &
Hold, Request
& Monitor

ctCampaign
Execute
Request &
Hold, Request
& Monitor

CampaignMan Notify
agementActivi
ty
Request &
Hold, Request
& Monitor
SD Prospect
Prospect
Campaign
Campaign Design
Design
Customer
Campaign
Management
SD Customer
Campaign
Management
SD Customer
Customer
Campaign
Campaign Design

esign
Customer
Campaign
Management
Hand-Off,
Request &
Monitor
SD Customer
Surveys

Customer
Campaign
Management
Request &
Hold
BD
SD Prospect
Campaign
Execution

ctCampaign
Execute
Contact
Dialogue
Hand-Off,
Request &
Hold
SD Prospect
Management
registerProspe Initialize &

ct
Register
Prospect
Campaign
Execution
Hand-Off,
Request &
Hold
SD Prospect
Management

Notify
Contact
Dialogue
Request &
Hold
Contact
Dialogue
Hand-Off,
Request &
Hold
Design
Customer
Surveys
Sales
Prospect
Campaign
Execution
Prospect
Management
Prospect
Management
Lead/Opportunity SD Lead/Opportuni captureLead/ Initialize &

Register
Management
Customer
Campaign
Execution
SD Customer
Campaign
Execution

erCampaign Register
Customer
Campaign
Management
Hand-Off,
Request &
Monitor
Customer
Campaign
Execution
SD Customer
Campaign
Execution

merCampaign Execute
Contact
Dialogue
Hand-Off
Customer
Campaign
Execution
SD Customer
Campaign
Execution
accessCustom Invoke &

erCampaignO Execute
n-Line
Contact
Dialogue
Request &
Hold
Offer
Management
SD Offer
Management
initiateOffer
Initialize &
Register
Offer
Management
SD Offer
Management
initiateOffer
Initialize &
Register
Sales Planning
Multiple
Request &
Monitor,
Hand-Off
Hand-Off,
Request &
Hold, Request
& Monitor
SD Sales Planning readSalesPlan Report &

Notify
Request &
Hold, Request
& Monitor
Underwriting
SD Underwriting
requestUnder Invoke &

n
Underwriting
SD Underwriting
requestUnder Initialize &

writingDecisio Register
n
Underwriting
SD Underwriting
notifyUnderwr Report &

itingDecision Notify
Offer
Management
Make
Announcemen
t
Commission
Agreement
SD Commission
Agreement

onAgreement Notify
Brokered
Product
Request &
Hold
Commission
Transaction
SD Commission
Transaction

on
Brokered
Product
Hand-Off,
Request &
Monitor
Offer
Management
Request &
Monitor
Request &
Monitor
Commission
Transaction
SD Commission
Transaction

Brokered
Product
Request &
Hold

tMatching
Execute
Servicing
Position
Request &
Hold
SD Product Expert initiateExpert Initialize &

Register
Multiple
Request &
Monitor
SD Specialist
Resources

Product
Expert Sales
Support
Request &
Hold, Request
& Monitor
SD Sales Product

uct
Notify
Offer
Management
Request &
Hold
Contact
Dialogue
Request &
Hold
Multiple
Request &
Hold
Product Matching SD Product
Matching
Product Expert
Sales Support
Specialist
Resources
Sales Product
Customer
Management
Customer
Relationship
Management
BD
SD Customer
Relationship
Management

ipManagemen
t
SD Customer
Customer
Eligibility Profile erEligibilityPro Execute
Eligibility Profile
file
Customer
Agreement
SD Customer
Agreement

Agreement
Notify
Customer
Agreement
SD Customer
Agreement

Offer
Management
Request &
Hold
Sales Product
Agreement
SD Sales Product
Agreement

uctAgreement Notify
Multiple
Request &
Hold
Sales Product
Agreement
SD Sales Product
Agreement

ent
Offer
Management
Request &
Hold
Sales Product
Agreement
SD Sales Product
Agreement
updateSalesPr Initialize &

ent
Offer
Management
Hand-Off,
Request &
Hold, Request
& Monitor

AccessEntitle Notify
ment
Card Facility
Request &
Hold
Customer Access SD Customer

Access
Entitlement
Entitlement
Customer
Behavioral
Insights
SD Customer
Behavioral
Insights

BehavioralInsi Notify
ghts
Request &
Hold
Customer Credit SD Customer

Credit Rating
Rating

merCreditRati Execute
ngExternalRe
port
Offer
Management
Request &
Hold, Request
& Monitor

Credit Rating
Rating

CreditRating Notify
Offer
Management
Request &
Hold

Credit Rating
Rating

CreditRating Notify
AndAssessme
nt
Offer
Management
Request &
Hold
Account Recovery SD Account
Recovery
Customer Event SD Customer

Event History
History

tRecovery
Register

EventHistoryS Notify
ummary
Hand-Off
Contact
Dialogue
Request &
Hold
Customer Event SD Customer

Event History
History
recordCustom Invoke &

erEventHistor Execute
yEvent
BD
Servicing
Servicing Issue SD Servicing Issue initiateServici Initialize &
ngIssue
Case
Management
SD Case
Management
Register
Contact
Dialogue
Hand-Off,
Request &
Hold
Contact
Dialogue
Hand-Off,
Request &
Hold
readCaseMan Report &

agementAnaly Notify
sis
Request &
Hold, Request
& Monitor
Case Resolution SD Case Resolution readCaseReso Report &

Analysis
Analysis
Case
Management
Request &
Monitor
Customer Case SD Customer Case initiateCustom Initialize &
Contact
Dialogue
Request &
Hold
erCase
Register
Card Case
SD Card Case

se
Register
Contact
Dialogue
Hand-Off,
Request &
Hold
Card Case
SD Card Case

Notify
Case
Resolution
Analysis
Request &
Hold

rOrder
Register
Customer
Hand-Off,
Management, Hold
Contact
Dialogue
Customer Order SD Customer

Order
Payment Order SD Payment Order initiatePayme Initialize &

ntOrder
Register
Multiple
Hand-Off,
Request &
Hold
Payment Order SD Payment Order initiatePayme Initialize &

ntOrder
Register
Payment Order SD Payment Order notifyPayment Report &

Order
Notify
Request &
Hold, Request
& Monitor,
Hand-Off
Card Billing & Make

Payments
Announcemen
t
Payment Order SD Payment Order updatePayme Invocation &
Request &
Hold, Request
& Monitor
Payment Order SD Payment Order cancelPaymen Invocation &
Request &
Hold
Payment Order SD Payment Order checkPayment Report &
Request &
Hold
ntOrder
tOrder
OrderStatus
Execution
Execution
Notify
Payment Order SD Payment Order readPayment Report &
Request &
Hold
Order
Notify
SD Loan
initiateLoan
Offer
Management
Loan
SD Loan
initiateLoan
Initialize &
Register
Initialize &
Register
Loan
SD Loan
updateLoan
Offer
Management
Loan
SD Loan
updateLoan
Invoke &
Execute
Invocation &
Execution
Loan
SD Loan
initiateLoanOb Initialize &

ligation
Register
Operations &
Execution
Consumer
Products
Customer Loans
& Deposits
Loan
BA
BA
BD
Hand-Off
Request &
Response,
Request &
Monitor
Request &
Monitor
Request &
Hold, Request
& Monitor
Request &
Hold, Request
and Monitor
Loan
Leasing
SD Loan
requestLoanN Invocation &

otionalInform Execution
ation
Request &
Hold, Request
& Monitor
SD Leasing

Register
Hand-Off,
Request &
Hold
Current Account SD Current
executeCurre Invoke &

ntAccountTran Execute
saction
Contact
Dialogue
Request &
Hold

Account
Notify
Position
Keeping
Request &
Hold

countBalance Notify
Contact
Dialogue
Request &
Hold

countDetails Notify
Contact
Dialogue
Request &
Hold
Deposit Account SD Deposit

Account
Notify
Position
Keeping
Request &
Hold
updateCardFa Invoke &

cility
Execute
Card Billing & Hand-Off,

Payments
Request &
Hold
Account
Account
Account
Account
Account
Cards
Card Facility
BD
SD Card Facility
Card Facility
SD Card Facility

ayment
Execute
Contact
Dialogue
Request &
Hold
Card Facility
SD Card Facility
initiateCardFa Initialize &

cility
Register
Offer
Management
Request &
Hold
Card Facility
SD Card Facility

tyStatement Notify
Contact
Dialogue
Request &
Hold
Card
Authorization
SD Card
Authorization
initiateCardTra Initialize &

nsactionAutho Register
rization
Card Facility
Request &
Hold
Card Capture
SD Card Capture

pture
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ialStatements Execute
Financial
Control
Financial
Statements
SD Financial
Statements

Statements
Notify
Tax
Request &

alControlBusin Register
essUnitAssess
ment
Internal Audit Request &

Monitor
Financial Control SD Financial

Control
Financial Control SD Financial

Control
Financial
Compliance
Resolution
Tax
Administration
SD Financial
Compliance
Resolution
Plan
SD Employee
Assignment
Employee Record SD Employee

Record
Employee/
Contractor
Contract
Corporate
Strategy
Request &
Monitor

alCompliance Register
ResolutionTas
k
Financial
Control
Request &
Monitor
SD Tax
readTaxPositio Report &
Administration nCorporate
Notify
Human Resource BD
Management
HR Policies & Plan SD HR Policies &
Employee
Assignment

alControlFinan Register
cialReporting
Request &
Hold, Request
& Monitor

s&Plan
Notify
Request &
Hold

Request &
Hold, Request
& Monitor

eeRecord
Execute
SD Employee/
Contractor
Contract

eeContract
Execute
Employee
Certification
SD Employee
Certification

Request &
Hold
Employee
Assessment
SD Employee
Assessment

Hand-Off,
Request &
Hold, Request
& Monitor
Employee Payroll SD Employee

Payroll &
& Incentives

yeePayment Execute
Incentives
Travel & Expenses SD Travel &

xpenses
Execute
Hand-Off,
Request &
Hold
Employee Access SD Employee

Access Profile
Profile

Request &
Hold
Expenses
Employee
Benefits
SD Employee
Benefits

eeBenefits
Execute
Hand-Off,
Request &
Hold, Request
& Monitor
Workforce
Training
SD Workforce
Training

orceTraining
Execute
Request &
Hold, Request
& Monitor
SD Recruitment

ment
Execute
Hand-Off,
Request &
Hold, Request
& Monitor

mentManual Notify
Request &
Hold

Hand-Off,
Request &
Hold, Request
& Monitor

edgeItem
Register
Hand-Off,
Request &
Hold
Recruitment
Knowledge &
Intellectual
Property
Management
Management
Manual
BD
SD Management
Manual
SD Intellectual
Intellectual
Property
Property Portfolio
Portfolio
Knowledge
Exchange
SD Knowledge
Exchange
BD
Corporate
Relations
SD Corporate
Corporate
Communication ateCommunic Register
Communications
s
Corporate
Alliance/Stake
Holder
Corporate
Relationship
Corporate
Strategy
Request &
Monitor
ations
SD Corporate
Alliance/Stake
Holder

ationship
Hand-Off,
Request &
Hold
SD Corporate
Relationship

p
Hand-Off,
Request &
Hold
SD Regulatory &
notifyRegulato Report &
Regulatory &
Legal Authority ry&LegalAuth Notify
Legal Authority
Multiple
ority
Investor Relations SD Investor
Make
Announcemen
t

mbership
Hand-Off,
Request &
Hold, Request
& Monitor

eStrategy
Notify
Request &
Hold

Policies
ePolicies
Notify
SD
Product
&
readProduct&
Report &
Product & Service
Service
Policies
ServicePolicie
Notify
Policies
s
Request &
Hold
Request &
Hold
Relations
Business
Corporate
Strategy
BD
SD Corporate
Strategy
Corporate Policies SD Corporate
Business
Architecture
Continuity
Planning
Document
Management &
Archive
Document
Services
Document
Services
SD Business
Architecture

Architecture Notify
Request &
Hold, Request
& Monitor
SD Continuity
Planning

ityPlan
Execute
Hand-Off,
Request &
Monitor,
Request &
Hold
BD
SD Document
Services
registerDocu
ment
SD Document
Services

ts
Notify
Archive Services SD Archive
Services
Initialize &
Register
createArchive Initialize &

Record
Register
Multiple
Hand-Off,
Request &
Hold
Multiple
Request &
Hold
Hand-Off,
Request &
Hold
Correspondence SD Correspondenc initiateCorres Initialize &
Multiple
Hand-Off,
Request &
Hold
Correspondence SD Correspondenc initiateCorres Initialize &
Multiple
Request &
Monitor
Correspondence SD Correspondenc notifyCorresp Report &
Multiple
Make
Announcemen
t
pondence
Register
pondenceWith Register
Response
ondenceRecei Notify
pt
Input
Parameter
s
Identifiers
Output
Parameter
s
Depiction
Status
Control
PartyID
Reference
Data Type
(e.g.
Legal
Domicile
PartyID
PartyID
Party Query
Details
Active
Analy
sis
Response
Y/N
Identifiers
Depiction
Status
PartyID
Party
Reference
Details e.g.
LegalDomicil
e
Message
Header,
Response
view
specificati
on
PartyID
Party Details
Message
Header,
Response
view
specificati
on
PartyID
general
Active
customer
data,
customer
hierarchy,
address
information,
customer
roles,
additional
identifiers,
tax
information.
PartyID
PartyData,
QueryResult
Summary
MessageH
eader,
QueryAttri
butes,
Maximum
NumberEn
triesRetur
ned,
PartyID of
the last
entry
returned
in
previous
response
message
PartyDetails
PartyID
PartyID
Party Details
PartyID
Party Details
Registration
Confirmation
Party
Details
Party
Reference
Data For
Update(e.g.
Change Of
Address)
PartyID
Party ID
Party
Details
PartyID
PartyPorto
lioAnalysis
Details
PartyID
PartyPortfolio
ActivityAnaly
sisDetails
Value
Date
Y/N
PartyID
Updated
Party
Reference
Details
Confirmation
PartyID
Party
Details
Party
Details
PartyID,
Party
PartyRelations Relations
hipID
hip
Details
PartyRelation Party
shipID
Relationsh
ip Details
PartyRelations Party
hipID
Relations
hip
Details
PartyRelation Party
shipID
Relationsh
ip Details
PartyRelatio
nshipID
PartyID
Party Profile
Update
Details, E.g.
Campaign
Eligibility
Details
Message
header,
Query
attributes,
Maximum
number of
entries to
be
returned,
Party
Relationsh
ip ID of
the last
entry
returned
in
previous
response
message
PartyRelatio Party
nshipID
Relationship
Details
Message
header,
Response
view
specificati
on
PartyRelatio Party
nshipID
Relationship
Details
PartyNotifi
cationDet
ails
Party ID
PartyRelat
ionshipNot
ificationDe
tails
PartyRelatio Party
nshipID
Relationship
Details
Valid
From/To
Y/N
PartyID
Party Details
Party Profile
Update
Confirmation
PartyID
PartyProfil
eDetailTyp
e
PartyID
Request
ID, Scope,
Level of
detail
PartyID
Party Profile
Details
PartyID
PartyProfle
ProviderID Provider
Service Usage
Details
Request
ProviderID Provider
Service
Availability
and Usage
Details
SyndicateID Party
, PartyID
Enrollment
Details
SyndicateID Party
, PartyID
enrollment
request
result
Assessment
Request
Details
Assessment
Request
Response
Corresponde Corresponden
ntBankID
t Bank
Relationship
Event Details
(e.g. out of
pattern
SWIFT
behavior)SWI
FTActivity
Correpondent
Bank
Reference
Detais
ValidDate
Corresponde
ntBankID
SubCustodia
nID
SubCusto
dianAgree
mentDetai
ls
Corresponde
ntBankID
ntBankID
t Bank
Reference
Detais
nID
nAgreement
Details
SubCustodia Activity
nID
Report
Agreement
Update
Request
Agreement
Update
Request
Result
Rejected,
Accepted,
Pending
Active,
Pending,
Suspende
d,
Terminate
d
ProductBrok Product
erAgreemen Broker
tID
Agreement
Requested
Details
SupplierID
Value
Date
Supplier
Agreemen
t Content
Type
Information Send Message

ProviderID Contents (e.g.
Loan,
Guarantee
Transaction/C
ontract
Details)
Provided
Market
Information
Details
ProductBrok Product
erAgreemen Broker
tID
Agreement
Request
Response
SupplierID
Y/N
Information
ProviderID,
IPMessageI
D
Y/N
Supplier
Agreement
Details
Imported
Market
Information
Acceptance
Result
Pending,
Accepted
Market
Research
Analysis
Definition,
Market
Research
Report
Description
AnalysisR
equestDet
ails
FinancialMar Financial
ketAnalysisR Market
eportID
Analysis
Market
Research
Subject
Definition
ResearchR
equestDet
ails
MarketResea Market
rchReportID Research

D,
Request
ID,
EmployeeID
QuantModelI Quant Model Valid

D,
Speciication From/To
BusinessUnit
ID,
EmployeeID

Service
Request
Details

Service
Request
Response
Market Data
Disseminatio
n Service
Initiation
Result
Market Data
Dissemination
Service
Production
Configuration
Details
FinancialInst
rumentID
Version
Number,
Valid Date
rumentID
Instrument
(Directory)R
eference
Details
Counterpart
yID
Counterpa
rtyDetails
Type
yID
Reference
Details
emID
Item Details
Location
Details
LocationID
ProductID
Enhancement
Request
Details
Y/N
ProductID, Product
ProductChan Enhancemen
geRequestI t Request
D
Response
ProductID
Product
Specification
Details
Requested
(e.g.
eligibility)
ProductID
Product
Specification
Details,
Product
Eligibility
Details,
Product
Pricing
Details,
Product
Disclosures
ProductID
Product
Name,
Product
variants
Customer
information
ProductID
Product
Pending,
details
Active,
(including
Suspende
availability
d,
dates),
Terminate
product
d
variants,
pricing,
preconditions
, disclosure
details,
product
documents,
documents
required
from
customer,).
emID
Reference
Details
ProductCom Product
Information
Type Request
ProductVe
rsion
Location
Usage
Details
ProductCom Product
Specfication
Details
Active,
Suspende
d,
Terminate
d
ProductDepl Product
D
Task Change
Details
Y/N
ProductDepl Product
D
Task Change
Request
Response
ProductID, Product
EmployeeID TrainingReque
st Details
ProductID, Product
ingTaskID
Details
ProductID
ProductID, Product
smentID
Assurance
Assessment
Report

ID
Pricing Terms
Product
Quality
Assurance
Analysis/Repo
rt
Requirements
ProductID, Product
ID
Proposal
Details
BranchID
Activity
Types,
From/To
Y/N
BranchID
CallCenterID
,
CallCenterR
eportID
CallCenter
ReportTyp
e,
From/To

,
Activity
CallCenterR Report
eportID
Content
Branch
Activity
Type,
From/To,
Report
Type
E-Branch
Configuration
Change
Details
Branch
Location
Activity
Report
Branch
Network
Activity
Report
Y/N
EBranchConfi
gurationUpd
ateID
E-Branch
Configuration
Update
Result
ChannelID
From/To,
Activity
Type
Y/N
ChannelID
Voice
Services
Activity
Report
ChannelID
Channel
Type,
Activity
Type,
From/To
Y/N
ChannelID
ATM Network
Activity
Report
Requested
,
Scheduled
,
Complete
ProspectCa
mpaignID
Servicing
Resource
Requirements
:effort,
resource type,
schedule
BranchLocati Customer
onID,
Meeting With
CustomerCa Product
mpaignID, Specialist
PartyID,
Request
SpecialistTas Details
kID
From/To
ServicingRes Servicing
ourceWorkO Resource
rderID
Allocation
Details
BranchLocati BookedMeeti Rejected,

onOperation ngLocationD Scheduled
sTaskID
etails
,
Completed
ServicingPos EndOfDay
itionID
Processing
Request
Details
N/Y
onID,
Servicing
itionID,
Balance
EmployeeID Report
Request
onID,
Servicing
itionID,
Balance
EmployeeID Report
Response
Rejected,
Scheduled
,
Complete
EndOFDay
Processing
Result
BranchLocati Branch
onID,
Currency
BranchCurre Delivery Event
ncyDistributi Details
onEventID
Date/Time
BranchLocati Branch
Scheduled
onID,
Currency
,
Completed
ncyDistributi Event Result
onEventID
BranchLocati Branch
onID,
Location Cash
ncyDistributi Report
onEventID Request
From/To,
Report
Type
BranchLocati Branch
onID,
Location
BranchCurre Cash
ncyDistributi Delivery
onEventID Report
Response
PartyID,
Customer
TransactionA access details
uthorizationI
D
E-Branch
Access
Allowed
Activities
Rejected,
Active,
terminate
d
urceID
er
Channel
update
request
result
Suspend,
Terminate,
Activte,
Recover
ChannelID
BranchID
Suspend, Activation
Terminat Time
e,
Activte,
Recover
Requested
currency
movement
details
Date/Time
Y/N
ChannelID
CurrencyMo Currency
vementID
Movement
Details
BranchID
Branch
Currency
Distribution
Request
Details
Date/Time
Y/N
BranchCurre Branch
ncyDistributi Currency
onEventID Distribution
Task
BranchID
Branch
Currency
Distribution
Report
Request
From/To,
Ditribution
Task Type
BranchID
Y/N
ProductInve Product
Item
Distribution/
Assignment
Result
Y/N
ProductID,
ProductInve
ntoryItemID
ProductInve Product
Item
Distribution/A
ssignment
Request
Details
ProductID,
ProductInve
ntoryItemID
IssueDate
,
IssueVolu
me,
IssueLoca
tion
Rejected,
Scheduled
,
Completed
Branch
Currency
Distribution
Report
Response
Scheduled
,
Delivered
ChannelID,
PartyID,
TokenID
Customer
Details
Details,
Channel/Devic
eDetails,
Requested
Activity
Details, Token
Details
onID
n Details
ChannelID,
PartyID
Transaction
Details
D,
Data
Authorizatio
nID
EmployeeID Requested
Servicing
Position
Details,
Employee
Verification
Details
itionID,
Position
ServicingSes Details
sionID
ServicingPos Contact
itionID,
Details
ContactID
ContactTy
pe
ContactID
ServiceReso
urceID
From/To,
ServiceEv
entTypes
urceID
Activity
Details
Rejected,
Active,
Suspende
d,
Complete
Contact
Complete,
Servicing
Active
Log, Contact
Servicing
Result
ServiceReso Service Event

urceID
Details
Servicing
Activity
Report
ServiceEv
entType
From/To,
ServiceEven
tID
Servi Y
ceAct
ivityA
nalysi
sType
Serviceing
Activity
Analysis
Report
urceID
Activity
Analysis
Requirements
ServiceDe
tails,
ServiceDa
tes
ServicingRes Serviceing
ourceID
Activity
Analysis
Request
Response
ChannelID,
ContactID
Servicing
Detail, Party
Data,
Verification
Detail,
Autentication
Detail,
Channel
Detail
ContactID
Detail, Party
Data,
Verification
Detail,
Autentication
Detail,
Channel
Detail
EmployeeID, Contact
ServicingPos Details
itionID
Verificatio
nLevel,
Authentic
ationLevel
ChannelID,
ContactID
Servicing
Data
ContactSt
atus
Verificatio
nLevel,
Authentic
ationLevel
ChannelID,
ContactID
Servicing
Data
StatusDat
a
ChannelTy
pe
ChannelID,
ContactID
ServicingR
esourceTy
pe
From/To
DialogueID,
PartyID
DialogueID,
PartyID
Dialogue
Data
Dialogue
Data
Contact
Details,
Servicing
Data/Log
EmployeeID Resource
Description
Contact Data
Contact Data
ServicingID, Session
SessionType Description
ID
DialogueID, Dialogue
Data
CustomerCa pText,
mpaignID
InteractiveHel
pCategory
ValidFrom
Date,
ValidToDat
e,
AvailableT
oPartyTyp
e
Y/N
TopicID,
Interactive
Product/Ser Help
viceID,Custo Requirement
merCampaig Description
nID
Requester
Profile
Guidance
Text
interactiveH
elpTopicID
Requester
Profile
Guidance
Text
Active,
cyID
Business
Pending
Policy Details
Business
Active,
Plan Update Pending
Request
Result
cyID
Policy Request
Details
Business Plan
Update
Request
Details
ProjectID
Brand
Specialist
Service
Details
Budget
ProjectID,
Brand
Service
Proposal
Requested
Advertising
Objectives
and Outline
Budget,
Schedule
ampaignID Campaign
Targets and
Outline
Y/N
EventID
Event
Change
Request
Response
ProspectCa
mpaignID
Prospect
Campaign
Analysis and
Reporting
Response
Y/N
ProspectCa
mpaignID
Prospect
Campaign
Design
Change
Request
Result
CustomerCa
mpaignID,
VersionNum
ber
Customer
Campaign
Activity
Report
EventID
Event Change
Request
ProspectCa
mpaignID
Prospect
Campaign
Analysis and
Reporting
Requirements
ProspectCa
mpaignID
Prospect
Campaign
Design
Change
Request
CustomerCa
mpaignID,
VersionNum
ber
ProductID,
CampaignID
VersionNu
mber
From/To
Rejected,
Pending,
Accepted
Rejected,
Pending,
Accepted
CustomerCa Customer
mpaignID
Campaign
Requirements
Y/N
CustomerCa Customer
mpaignID
Campaign
Details
CustomerSu Analysis
rveyReportI Period,
D
Customer
Survey
Type/Require
ments
Description
CustomerSu Customer
rveyReportI Survey
D
Content
ProspectCa
mpaignID,
ProspectID
Prospect
Details
Y/N
ProspectCa
mpaignID,
ProspectID
PartyID
Prospect
Details
Y/N
ProspectID
ProspectID
Y/N
Lead/Opport
unityID
Y/N
CustomerCa
mpaignID
prospectID
Customer
Campaign
DesignPar
ameters
ProspectS
electionCri
terai
PartyID,
Lead/Opportu
viceID,
CampaignID
CustomerCa Customer
mpaignID
Campaign
Configuration
(from-to,
location,
segment)
Details
PartyID,
Product/Ser
viceID,
CustomerCa
mpaignID,
OfferID,
EmployeeID
From/To
PartyDetails,
Product/Servi
ceDetails,
CustomerCap
mpaignDetails
,
OfferingConte
xtDetails,
RegulatorySui
tabilityAssess
mentDetails,
EmployeeID
CustomerCa Lead/Prospect
mpaignID, Details
PartyID
CustomerCa
mpaignID,
Lead/Prospe
ctID
Active,
Suspende
d,
Terminate
d
Prospect
Capture
Confirmation
Prospect
Contact
Details
Lead/Opp
ortunitySt
atus
PartyID,
Product/Ser
viceID,
CustomerCa
mpaignID
PartyDetails,
Product/Servi
ceDetails,
CustomerCap
mpaignDetails
,
OfferingConte
xtDetails,
RegulatorySui
tabilityAssess
mentDetails
Y/N
Customer
details,
product of
interest by
name or
Product ID,
informal
agreed terms
details and
any known
considerations
/constraints
for the offer
Offer Details,
Customer
Details
OfferID
CustomerID, Active
customer
details,
product ID,
product
details,
collateral
details, credit
risk, offer
details
Valid
From/To
unityID
nityDetails,
BrokeredProd
uctDetails
Rejected,
Pending,
Active,
Complete
Succesful,
Complete
Rejected
Sales Plan
Performance
Report
PartyID,
Underwriting Pending,
OfferID,
Decision
Accepted,
Underwritin Details
Rejected
gDecisionID
Underwritin Offer ID +
Active
gDecisionID Underwriting
Decision and
Details, additional
requirements
BusinessUnit Offer
ID
Notification
Requirements
BrokerAgree
mentID
OfferDetails
OfferID
Sales Plan
Analysis and
Reporting
Requirements
PartyID,
OfferID
OfferID
ValidFrom
Date,
ValidToDat
e
OfferID
Underwriting Pending,
Decision
Accepted,
Details
Rejected
BrokerAgree Broker
BrokerAgr
mentID
Commission eementSt
Terms And
atus
Conditions
Details
Y/N
Commission Commission Rejected,

TransactionI Transaction Pending,
D
Details
Complete
BrokerID,
Commission
AgreementI
D
Requested
Product
Details,
Customer
Details,
Context
Details
PartyID
BrokerID,
CommissionT Rejected,
Commission ransactionDe Pending,
AgreementI tails
Complete
D,
Commission
TransactionI
D
ProductID
Product
Matching
Assessment
SupportReque
stDetails
TimeAuth
orization,
Schedule
sionID
ionDescriptio
n
Specliast
resource
requirements
SpecliastT
ype,
SpecialistT
askSched
ule
kID
cialistDetails,
AssignedSpe
cialistSchedu
le
ProductID
ProductDetail
s,
ProductEligib
ilityDetails,
ProductPricin
gDetails
Y/N
PartyID
Customer
Relationship
Update
Result
ValidFrom
Date,
ValidToDat
e
PartyID
Product/Serv
ice/Channel
Eligibility
Details
ValidFrom
Date,
ValidToDat
e
CustomerAg Relationship Active,

reementID Terms And
Pending,
Conditions
Suspende
Details
d,
Terminate
d, OnWatch
ProductID
PartyID
Customer
Relationship
Management
Event Details
PartyID,
Product/Ser
viceID,
CustomerCa
mpaignID
Product,
Channel,
Service
Access/Usage
Requested
Details
CustomerAg
reementID
Y/N
Party Details
PartyAgree
mentID
Party
Agreement
Description
Active,
Pending,
Suspende
d,
Terminate
d, OnWatch
CustomerAg
reementID,
SalesProduc
tAgreementI
D
Product
Terms And
ConditionsDe
tails, Product
VersionID
Active,
Suspende
d,
Terminate
d
SalesProduc Product
tAgreementI Terms And
D
Conditions
Details,
Product
Version ID
Active,
Suspende
d,
Terminate
d
SalesProduc Offer Details,

tAgreementI Customer
D
Details,
Product
Fulfillment
Details
Y/N
SalesProduc Sales
tAgreementI Product
D
Agreement
Update
Result
Active,
Suspende
d,
Terminate
d
PartyID
PartyID
Party
Product/Serv
ice Channel
Access
Entitlements
Customer
behavioral
ratings/insig
ht details
CustomerAg
reementID,
SalesProduc
tAgreementI
D
PartyID
ValidFrom
Date,
ValidToDat
e
Party Details,
Product
Agreement
Details
PartyID
Insight
Type
PartyID
PartyID,
New
RatingAgenc Customer
yID
Details
Report
Type,
CreditAgenc External
Known
yReportID, Credit Report Party,
PartyID
Unknown
Party
PartyID,
PartyID
Bank
Known
Customer
Party,
Credit Rating Unknown
Party
PartyID,
PartyID
Bank
Customer
Credit
Assessment
and Rating
Known
Party,
Unknown
Party
Y/N
AccountID,
PartyID
Recovery
outcome
Suspende
d, Active
PartyID
Customer
Event
Activity
Summary
AccountID,
PartyID
PartyID,
Distressed
account
details,
In
Recovery
Recovery Goal,
Recovery
Deadline
From/To,
Event
Type
PartyID
Contact
Dialogue
Details,
EventDate,
EventTime,
EventDetails,
EventResultDe
tails,
ResultFormat
Details
PartyID,
EventID
ValidDate/
Time,
UrgencyIn
dicator
SeviceIssueI Initial
D
Response,
Response
Schedule
Case Activity
Analysis
Report
Request
From/To,
Case Type
Case Activity
Analysis
Report
Requested
Case
Resolution
Analysis
Details
From/To,
Case
Type,
Requested
Case
Resolution
Analysis
Response
ServiceReso Service
urceID
Incident
Details
PartyID
CustomerCase
Details
CardFacilityI Card Case

D
Details
CaseData
CardFacilityI
D,
CardCaseID
PartyID,
CustomerOrd
erDetails
Payment Orde
rDetails (e.g.
to, from,
amount)
Customer
OrderType
,
Customer
OrderPara
meters
ResponseDet
ails
Active,
Escalated,
Resolved
seID
se,
ResponseSch
edule
CardCaseID
ails
N/Y
CustomerOr
derID
PaymentOrd Payment
Rejected,
erID
Oder Details Pending,
Completed
Active,
Resolved
Customer
OrderStat
us
Amount
(including
currency),
Debtor
(Customer
info), Debtor
Account id,
Debtor FI id,
Creditor
(Customer
info), Creditor
Account id,
Creditor FI id,
Remittance
info,
Requested
settlement
date.
PaymentO
rderExter
nalRefere
nce
CardFacilityI
D
Request
Payment
Order
Detail
Notiifcatio
n
PaymentOrd Amount
erID
(including
currency),
Debtor
(Customer
info), Debtor
Account id,
Debtor FI id,
Creditor
(Customer
info), Creditor
Account id,
Creditor FI id,
Remittance
info,
Requested
settlement
date
PaymentO
rderExter
nalRefere
nce
PaymentOrd
erID
PaymentO
rderExter
nalRefere
nce
PaymentOrd
erID
PaymentO
rderExter
nalRefere
nce
PaymentOrd
erID
"Waiting
for future
processing
"/
"Failed" /
"Executed
"/
"Pending
for action"
PartyID,
Payment
Pending,
PaymentOrd Order Details Complete
erID
PaymentOrd Amount
erID
(including
currency),
Debtor
(Customer
info), Debtor
Account id,
Debtor FI id,
Creditor
(Customer
info),
Creditor
Account id,
Creditor FI
id,
Remittance
info,
Requested
settlement
date
"Cancelled
"
PaymentOrd
erID
Pending,
Active,
Cancelled,
Complete
Payment
Order
External ID
or Payment
Order ID
Payment
Amount
Status
Transaction (including
ID
currency),
Debtor
(Customer
info), Debtor
Account id,
Debtor FI id,
Creditor
(Customer
info),
Creditor
Account id,
Creditor FI
id,
Remittance
info,
Requested
settlement
date
OfferID
Offer Details
LoanID
Loan Details,
Customer
Details
LoanID
Loan Update
Details
Name, Valid
Dates,
Amount,
Collateral,
etc.
Loan ID
Loan Proposal
Details,
Customer
Details
Y
Loan
Status
(e.g.
Obligatio
n, Loan,
etc)
LoanID
Loan Details, Loan

Account
Status
Number
(e.g.
Disbursed
)
LoanID
Loan Update
Result
Name, Valid
Dates,
Amount,
Collateral,
etc.
Loan ID
LoanID
LoanID
Prospective
Loan Details,
Prospective
Customer
Details
PartyID,
OfferID
Leasing Offer
Details
Notional
Loan
information
(e.g.
payment
schedule,
interest
rates, etc.)
Y/N
PartyID,
Leasing
D
initiation
Result
CurrentAcco Processing
untID
Result
CurrentAcco
untID
PartyID,
Current
CurrentAcco Account
unt ID
Balance
PartyID,
Current
CurrentAcco Account
unt ID
Statement
And Details
DepositAcco Deposit
untID
Account
Details
CardFacilityI Payment
D,
Order Details
PaymentOrd
erID
Y/N
CardFacilityI
D,
PaymentOrd
erID
CardFacilityI ChannelData,
D
ContactData,
requested
transaction
Details
CardTransac
tionID
PartyID,
Offer Details
OfferID,
SalesProduc
tAgreementI
D
CardFacilityI CardFacilityD Rejected,

D
etails
Pending,
Active,
Suspende
d,
Terminate
d
D,
Details
CurrentAcco
untID
Current
Account
Identification
Details
PartyID,
CurrentAcco
unt ID
PartyID,
Requested
CurrentAcco Details
unt ID
Deposit
Account
Identification
Details
From/To,
Transactio
n type
Rejected,
Pending,
Active,
Complete
Active,
Suspende
d,
Terminate
d, OnWatch
Payment
Order
Processing
Confirmation
D
Request
Details
CardID
TransactionDe
tails,
ContactData,
ChannelData
CardFacilityI Transaction
D,
Details
CardTransac
tionID,
CardAuthori
zationID
D,
Report,
CardFacility
StatementI
D
CardAuthori Card
CardAutho
zationID
Authorization rizationSta
Data
tus
CardTransac Card
tionID
Payment
Transaction
Details
Rejected,
Accepted,
Disputed
Rejected,
Pending,
Complete
CardFacilityI Billing Details

D
BillingDat
e
CardID,
BillingID
Payment
Details
D, CardID, uments
CaseID
Response
Schedule
CaseID,
RequestedDo
MerchantRe cuments
sponseID
OfferID
Trust Services
Offer Details
Y/N
TrustService Trust
sID
Services
Request
Result
Rejected,
Active,
Suspende
d,
Terminate
d
PartyID,
OfferID
Remittance
Details
Y/N
RemiitanceTr Remittance
Details
Rejected,
Active,
Complete
RateID
Requested
Rate Details
BankDraftTr
avelerCheck
ID
Issued, Change
Cancelled Details
, Fulfilled
RateValue
Y/N

ID
Check
update
request
result
Lead/Opport Lead/Opportu Lead/Opp

unityID
nityDetails
ortunityS
tatus
Lead/Opport Lead/Opport Lead/Opp

unityID
unityComplet ortunitySt
ionDetails
atus
OfferID
Offer Details
BrokeredPro Brokered
ductAgreem Product
entID
Agreement
Request
Result
Rejected,
Pending,
In-force
PartyID,
ConsumerIn
vestmentPor
tfolioID
Consumer
Investment
Transaction
Details
Y/N
PartyID,
ConsumerIn
vestmentPor
tfolioID
Pending,
Executed
Consumer
Investment
Transaction
Details
Issued,
Cancelled,
Fulfilled
PartyID
ActivityPer
iod,
ActivityTy
pe
PartyID
PartyID
Requested
Customer
TaxPositio
nDetailsN
otificatio
PartyID,
Customer
TrasnctionID Tax Position
Description,
Customer
Transaction
Taxation
Details
otfolioID
Portfolio Plan
and Policies
ortfolioID,
Portfolio
PartyID
Analysis
Response
ortfolioID,
Porfolio
PartyID
Policy/Plan
Update
Details
Y/N
ortfolioID,
Porfolio
PartyID
Policy/Plan
Update
Result
PartyID,
Product/Ser
viceID
PartyID,
eTrading
Product/Ser Session
viceID,
Terms
eTradingWor
kbenchSessi
onID
InvestmentP
ortfolioID
ortfolioID,
Portfolio
PartyID
Analysis Type
From/To
Y
N
TradingBook
ID,
Counterpart
yID
Trading
Activity
Reported
(e.g.
Counterparty
Limit
Breached
Details)
lID
Requirements
EmployeeID
SecurityID
DealerCon
figuration,
Dealer
Authentic
ation
Proposed
Transaction
Details
Party Tax
Handling
Activity
Details
TradingMode Trading
Valid
lID
Model
From/To
Specification
EmployeeID DealerWorkb Active,

ench Session Suspende
Confirmation d, Inactive
SecurityID, Quote
QuoteID
Details
PartyID,
Party Details,
D,
Details
Product/Ser
viceID,
PartyID,
Suitability
Rejected,
TransactionI Check Result Accepted
D,
Product/Ser
viceID,
PartyID,
Transaction
D
PartyID,
Transaction
D
Approval
Terms
SecurityID
Market
Making
Goals/Constra
ints
Y/N
MarketMakin Market
gSessionID Making
Initation
Result
PartyID
ECM/DCM
requirements
Y/N
ECM/DCMTr ECM/DCM
outline
Rejected,
Active,
Pending
SecurityID
Program
Trading
Service
Change
Request
SecurityID
Program
Trading
Service
Change
Request
Result
Active,
Suspende
d,
Terminate
d
TradeID
Order Details
TradeExec
utionInstr
uctions
TradeID
Trade Details
TradesFro
mTo,
TradesWit
h
TradeID
Trade Details
Amendment
Details
N/Y
TradeID
Market Order
Details
(Includes
Block Orders),
Trade Details
MarketOrder
ID

ID
Details

ID
Execution
Details,
Trade Details
Y/N
PartyID,
TransactionI
D,
MutualFundI
D
TradeID
TradeID
Active,
Suspend
ed,
Terminat
ed
MarketOrder
ID
ID
Details
(Includes
Block Orders),
Trade Details
PartyID,
TransactionI
D,
MutualFundI
D
Mutual Fund
Investment
Transaction
Details
Order
Execution
Instructio
ns
UpdateSta
tus
Mutial Fund
Allocation
Confirmation
Details
PartyID,
TransactionI
D,
HedgeFundI
D
Hedge Fund
Investment
Transaction
Details
Y/N
PartyID,
TransactionI
D,
HedgeFundI
D
Hedge Fund
Allocation
Confirmation
Details
PartyID,
TransactionI
D,
UnitTrustID
Unit Trust
Investment
Transaction
Details
Y/N
PartyID,
TransactionI
D,
UnitTrustFun
dID
Unit Trust
Allocation
Confirmation
Details
D
Details
D
Trade Details

ID
Details
(Includes
Block Orders),
Trade Details
N/Y
MarketOrder Allocation
ID
Details

ID
Details,
Trade Details
ortfolioID
Details
Y/N
ortfolioID
Result
TradeID
Y/N
TradeID
Y/N
Corresponde Corresponde Active,

ntBankID
nt Bank
Suspende
Service
d, Inactive
Coverage
and Status
Description
ortfolioID,
Transaction
TradeID
Details
N/Y
InvestmentP
ortfolioID
TradeID
Trade Details,
Faliure Details
Y/N
TradeID
TradeID
Trade Details
RequestOr
derAllocati
onNotifica
tion
Trade Details
ntBankID
Bank Detais,
Corresponden
t Bank Role,
Corresponden
t Bank
Servicing
Status
CustodySec Customer/Sec
urityID,
urity Details
PartyID
Requested
From/To
Settlement
Result
Settlemen
tStatus
Pending,
Settled
Failure
Resolution
Details
CustodySec Custody
urityID,
Holding Party
PartyID
Details
Active,
Resolved
SubCustodia Sub Custodian

nID
Reporting
Request
Details
PartyID,
SecurityID
From/To,
Activity
Type
Corporate
Event Details
rumentID
Instrument
Position
Details
Valuation
Type
nID
n Activity
Details
Y/N
PartyID,
Corporate
EventID,
SecurityID
tionID
SecuritiesID Securities
description
details
LetterOfCredit
QueryParamet
ers
SecuritiesID Detailed
Information
about
securities
value model,
current value
ditID
tDetails
LetterOfCre
ditID
teeID
eeDetails
Y/N
BankGuaran
teeID
PartyID,
ClaimDetails
BankGuaran
teeID
Y/N
ClaimID

eTransaction Transaction
ID
Update
Details (e.g.
received
documents)
Y/N
TradeFinanc Trade
ID
transaction
Update
Result/Respo
nse
OfferID
OfferDetails,
CustomerDeta
ils
BankGuarante
eQueryParam
eters
OfferID
ValidFrom
Date,
ValidToDat
e
OfferDetails,
CustomerDeta
ils
ValidFrom
Date,
ValidToDat
e
Claim
Rejected,
Assessment Pending,
Awarded
OfferID
OfferDetails,
CustomerDeta
ils
CreditManag Credit
Rejected,
ementAsses Management Approved
smentID
Assessment
Details
CreditFacilit Credit Facility

yID,
Transaction
TradeFinanc Details
eTransaction
ID, Party ID
ValidDate,
PaymentD
etails
Y/N
CreditFacilit Credit
yTransaction Facility
ID
Transaction
Details
rrentAccoun Details
tID
Value
Date
Y/N
tID
/Result
OfferID
Project
Finance Offer
Details
Y/N
nID
transaction
Initiation
Result
OfferID
OfferDetails,
CustomerDeta
ils
Limit&Expos
ureManage
mentAssess
mentID
OfferID
Offer Details
OfferID
Limit &
Exposure
Assessment
Details
Position
Within
Limits,
Position
Approachi
ng Limits,
Position
Exceeded
Payment
Order
Processing
Result
Rejected,
Accepted
CashManage Payment
mentService Order Details
ID
Y/N
PartyID,
DirectDebit
MandateID
Direct Debit
Mandate
Update
Details
Y/N
PartyID,
DirectDebit
MandateID
PartyID,
DirectDebit
MandateID
Direct Debit
Transaction
Details Amount,
Currency,
Value Date,
Payee,
Purpose/Refer
ence

D
Transaction
Initiation
Confirmation
Y/N
ChequeLock Lock Box

BoxTransacti Transaction
onID
Result
Y/N
PartyID,
Factoring
D
Details

BoxID
Box contents
PartyID
Factoring
Transaction
Request
Details
Active
Date
Direct Debit Pending,

Update
Active,
Result
Suspende
d
Rejected,
Active,
Completed
PartyID
Corporate
Finance
Servicing
Project Details
Y/N
CorporateFi Project
nanceProjec details
tID
ProjectSta
tus
PartyID
IPO Project
Details
Y/N
IPOProjectI Project
D
details
ProjectSta
tus
PartyID
Structured
Finance
Project Details
Y/N
StructuredFi
nanceTaskID
ProjectSta
tus
PartyID
M&A Advisory
Project Details
Y/N
M&AProjectI Project
D
details
Rejected,
Pending,
Active,
Complete
PartyID
Project Details
Y/N
CorporateTa Project
xProjectID details
ProjectSta
tus
PartyID
PublicOffering
Details
Y/N
PublicOfferin Public
gProjectID Offering
Project
Description
Active,
Pending,
Suspende
d,
Terminate
d
PartyID
InitialPublicOff
eringDetails
Y/N
InitialPublic InitialPublicO Active,

OfferingProj fferingProjec Pending,
ectID
tDescription Suspende
d,
Terminate
d
PartyID
Private
Placement
Details
Y/N
PrivatePlace Private
mentProject Placement
ID
ProjectDescri
ption
Rejected,
Pending,
Active,
Complete
ValueDate
Y/N
PaymentTra Payment
nsactionID Transaction
Details
Rejected,
Pending,
Complete
From/To,
Message
Type,
Message
Gateway
FinancialMes Fiancial
sageAnalysi Message
sID
Analysis
TranactionID Payment
, PartyID
Transaction
Details
Financial
Message
Analysis
Requirements

D
Contents,
Sending and
Receiving
Service
Requirements
MessageT
ype,
GatewayT
ype
FinancialMes Response
sageID
Message
Content
RequestIn
boundSWI
FTNotifica
tion
FinancialMes MessageCont
sageID
ent
(SWIFTand
other
meesage
types)
FromDate
Time,ToDa
teTime,
MessageT
ypes
FinancialMes Financial
sageID
Message
Report

D
Contents,
Sending
Service
Requirements
Y/N
FinancialMes
sageID
Corresponde Corresponden Active,

From/To
ntBankID
t Bank Status Suspend
Change
ed
Description/Rr
eason
ntBankID
Bank Allowed
Service
Detais,
Corresponden
tBankRole
Requested
Financial
Message
Report Details
Corresponde Status
ntBankID
Change
Reason
ValidDate
Active,
Suspend
ed, On
Watch
Y/N
Rejected,
Pending,
Sent
Status
Change
Result
PartyID,
ChequeID
IssuedCheque
Details
ChequeID
Mistmatched
Cheque
Details
PartyID
RejectedCheq
ueDetails
PartyID
Rejected
Cheque
Details
Y/N
ChequeBatc Processed
hID
Cheque
Details
ChequeID
ChequeBatc Cheque
hID
Details
Cheque
Details
ChequeNu
mber(s)
Pending,
Sent
Awaiting
Response,
SentRespo
nse
Received
Cheque
Deatails
Active,
Suspende
d, On
Watch
BranchLocati Branch
onID
Location Cash
Allocation
Statement
Request
BranchLocati Branch
onID
Location
Cash
Allocation
Statement
PartyID
ValidFrom
Date,
ValidToDat
e
PartyID
CollateralIte
mID,
PartyID
Collateral
Item Type
Collateral
mID,
Item Details Item
PartyID
Status
mID,
Situation
PartyID,
Details
AccountID
Target
Recovery
Value
mID,
Activity
PartyID,
Result
AccountID
Active,
Completed
,
Abandone
d,
Factored
Y/N
PositionID
Active,
Suspende
d,
Terminate
d
PositionID
PositionID
Position/journ
al Posting
Details (e.g.
Credit/Debit,
Amount,
Currency,
Counterparty)
CustomerID, CustomerDeta
ProductID
ils,
ProductDetails
,
Position/Journ
al
Configuration
Details
Party
Collateral
Position
Details
Valid
From/To
PositionID
Position/Journ
al Reporting
Requirements
From/To
PositionID
Position/Jour
nal Report
Details
PartyID
Rewards
Points Balance
Request
From/To
PartyID
Rewards
Point
Account
Summary
AccountID,
PartyID,
InvoiceID
Invoice
Details,
Account
Details
Y/N
AccountID,
PartyID,
InvoiceID
Invoice
Details,
Account
Details
NostroAccou
ntID,
VostroAccou
ntID
MT940/950
SWIFT
Message
content
Y/N
Reconciliatio Reconciliatio Reconciliat

nTaskID
n Details
ion Status
Accountin
g Period
nTaskID
correspondent
explantion
details,
MT999
content
Counterpart Transaction
yID,
Details
Counterpart
yPositionID
ManagedPos
itionID,
TransactionI
D,
Counterpart
yID
Y/N
Transaction
Details,
Counterparty
Details
D
Details
FraudChec
kType
PartyID,
Requested
Product/Ser Scheduled
viceID
Transaction
Details for
Automated
Execution
CustomerID, Token
ProductID
Request
Details
TokenID
Channel Data,
Contact Data
PartyID,
LoanID
Disbursement
Details
partyID,Clai Claim Details

mID
LoanID
Party
informationa
mount,
reference
informationto
the contract,
due date,
TokenDeta
ils
Value
Date
Updated
Reconciliat
Reconciliatio ion Status
n Details
Positi Y
on
Usag
e
Analy
sis
Counterpart
yID,
Counterpart
yPositionID
Counterparty PositionWi
Risk Values, thinLimits
Counterparty Result
Limit Details
ManagedPos
itionID,
TransactionI
D,
Counterpart
yID
Managed
Position
Impact
Assessment
FraudDetecti Fraud
onEventID Detection
Result
Details for
Automated
Execution
Request
Result
TokenID
Token Data, TokenStat

Token
us
Delivery
Details
TokenID
TokenDetails Active,
OnWatch,
Suspende
d,
Cancelled
Y/N
PartyID,
Disbursemen Pending,
LoanID,
t Transaction Rejected,
Paid
D
OpenItemID Open Item

Description
OpenItemID received
, LoanID
amount
Within
Limit,
Approachi
ng Limit,
Limit
Breached
Rejected,
Active,
Suspende
d
fully
balanced,
partial
balanced,
not
balanced
LoanID,
OpenItemID
Parameter
s for open
item
selection
LeasingItem
ID,
LeasingCont
ractID
PartyID,
LoanID,
AccountID
Dunning
Requirements
PartyID
PartyDetails,
ContractRefer
enceDetails,
BillingDetails,
Amount

ID,
Status
LeasingCont Details
ractID
Y/N
PartyID,
Dunning
LoanID,
Plan/Projecte
DunningActi
onID
Active,
Pending,
Suspende
d
Y/N
InvoiceID
Processing
Status
PartyID,
Reward Point Rejected,
RewardsPoin Transaction Active,
tsRedemptio Details
Complete
nTransaction
ID
From/To,
Activity
Type
PartyID
ActivityTy
pe,
From/To
Valid Date
PartyID,
Rewards
RewardsPoin Points
tsAccountID Redemption
Trasnaction
Details
PartyID,
ChannelID
Channel
Activity
Reporting
Requirements
ChannelID
OpenItemID List of
detailed
open Item
Information,
SubPortfolio Sub Portfolio

ID
Details,
Securitization
Parameters
TreasuryPosi Offer Details

tionID,
OfferID
D
details,
SubPortfolio
IDs
Active
Party
Channel
Activity
Details
Channel
Activity
Details
SubPortfolio Securitizatio
ID
n Request
Response
TransactionI Position
D
Details
SubPortfol
ioDetails

IDs
Portfolio
Securitizatio
n
Assessment
SubPortfolio
IDs
Report
Request for
Loans Suited
to
Securitization
SubPortfol
ioDetails,
Securitizat
ionParame
ters

IDs
Portfolio
Securitizatio
n
Authorization
BalanceSh
eet
Criteria,
From/To
Y/N
Bank
Balancesheet
Report
PortfolioA
nalysisRep
ortDetails
Bank Portolio
Report Detailing
Loans suited
for
Securitizatio
n
,
update details
ID,
ccount)
SegmentID
Y/N
TransactioID Bank
,
Portfolio
BusinessUnit update
ID,
request
SegmentID result
OfferID
Y/N

Initiation
Response
MarketRiskM Market Risk Valid

odelID,
Model
From/To
ID,
EmployeeID
FinancialInst
rumentID,
FinancialInst
rumentMode
lID
Y/N

D,
Confirmation
GapPositionI
D
CreditRiskM
odelID
CreditRiskM Credit Risk

odelID
Model
Specification
elID,
Model
ID
Details
Valid
elID,
Model
From/To
ID
Economic
Capital
Analysis
Stock Loan
Offer Details

odelID,
Model
ID,
Details
EmployeeID
FinancialInst
rumentID,
FinancialInst
rumentMode
lID
TransactionI
D,
GapPositionI
D
Model
Type
Consolidated
Transaction
Details
(projected
cash flows)
Economic
Capital
Analysis
Requirements
Rejected,
Accepted
Financial
Instrument
Valuation
Model
Specification

kModelID
Model
Requirements
Valid
From/To,
Version
Number
kModelID
Risk Model
Details
CustomerBe Customer
ID
Model
description/pu
rpose
CustomerBe Customer
ID
Model
Specification

Ds
Update
Request
Details

Ds
Request
Details

D
Specification
Credit/Margi Credit/Margi
nPolicyID
nPolicy
Details
ID,
Details
EmployeeID
Valid
From/To
ID,
EmployeeID
,
Request
ID,
EmployeeID
Operational Operational Valid

From/To
,
Speciication
BusinessUnit
ID,
EmployeeID
ModelID
Model
Specification
Segment
Plan
Performance
Report
Credit/Margin
Topic
Contribution
ModelID
VersionNu
mber
Segment Plan
Analysis and
Reporting
Requirements
Product
Portfolio
Analysis/Repo
rt
Requirements
From/To,
Product
Type,
Activity
Type
ProductID
Product
Portfolio
Activity
Analysis
Customer
Type,
Analysis
Type,
From/To
CustomerPo Customer
isID
Analysis
Product/S
ervice
Type,
Branch
Type,
From/To,
Report
Type
Channel
Portfolio
Reporting
Requirements
Branch
Portfolio
Performance
Analysis
Report
Report
Content
CompetitorA Competitor
nalysisRepor Analysis
tID
rchSourceID Market
Research
Source/Servic
e Details
MarketResea Market
,
Content/Serv
rchItemID
EmployeeID Market
Analysis
Type/Require
ments
MarketAnaly Market
sisID
Analysis
Details
Competitor
Analysis
Period,
Competitor
Analysis Type
From/To,
Activity
Type
PartyID,
SegmentID
From/To,
Party
Type,
Segment
Type
PartyID,
Contribution
SegmentID Analysis
Results
GuidelineID Requirements
(e.g. Product,
Service,
Activity)
ValidFrom
Date,
ValidToDat
e
Details
Offer Details
and Offer
Processing
Record For
Assessment
GuidelineCo Guideline
Active,
mplianceTas Compliance Complete
kID
Assessment Compliant
,
Complete
NonCompl
iant
Guideline
Requirements
(e.g. Product,
Service,
Activity)
Advice
Request
Details
OfferID
PartyID,
Transaction
WatchListID Details,
Counterparty
Details
WatchList
Type
PartyID
DoNotCall
LocationI
D
ProductID
Prospect
Identification
Contact
Details
Regulatory
Requirement
Request
Details (e.g.
solicitationrule
s/limits)
Regulatory
Compliance
Guideline
Request
Details
LoanID,
OfferID
Regulatory
Compliance
Assessment
details, such
as customer
details, credit
&
underwriting
assessments,
etc
itionID
Position
Activity
Requiring
Compliance
Assessment
RuleID
Rule Update
Requirements
erID
Details
Period
Regulatory
Reporting
Requirements
(e.g. Financial
Statements)
PartyID
Do Not Call Not

Match Result Matched,
Matched
RegulatoryR Regulatory
Allowed,
equirement Requirement Not
RequestID Assessment Allowed
Regulatory
Compliance
Guidelines
Details
LoanID,
OfferID
Value
Date
WatchList
Not
Check Result Matched,
Matched
Regulatory
Compliance
Assessment
ID,
Regulatory
Compliance
Assessment
Result, list of
issues
ReportingRe Reporting
questID
Requirement
s
Compliance Compliance Pending,

RuleID
Rule Update Processed
Confirmation
and result
erID
Compliance
Assessment
Details
Regulatory
Reporting
Request
Result
TransactionI Fraud Case

D
Content and
Description
(e.g.
TransactionA
mount,
OrderingParty,
ReceiverID,
PaymentHisto
ry)
FinancialLed Nostro/Vostro
gerID
account
Start/End
Period,
Report
Type
Y/N
FraudCaseI Fraud Case

D
Resolution
Report
FinancialLed Financial
gerID
Account
Statement/D
etails
Active,
Complete
No Fraud,
Complete
Fraud
FinancialLed Posting
gerID
Transaction
Details
Ledger
Active,
Update
Suspende
Confirmation d

Plan Request
Details
IT Policies &
Plan Details
IT
Valid
Architecture From/To
Details
EmployeeID IT
Architecture
Request
Details
IT
Architectu
re Topic
SystemID, System
PartyID,
Access
ID
Details
SystemID, System
PartyID,
Access
ID
Response
Employee
AccessEnti
tlements
Developmen Development Active,

tEnvironmen Environment Suspende
tAccessSessi Access
d, Inactive
onID
Entitlements
Priority
SystemID,
SystemDeve
lopmentReq
uestID
D
Change
Details
Y/N
D
Change
Request
Response
SystemDepl System
D
Task Change
Details
Y/N
SystemDepl System
D
Task Change
Request
Response
EmployeeID
SystemID
System
Development
Request
Details
System
Development
Request
Response
Rejected,
Accepted
Rejected,
Accepted,
Pending,
Active,
Complete
ystemID
System
Configuration
Details
Y/N
ystemSessio System
nID
Initialization
Request
Response
Platform
Operation
Configuration
Details
Y/N
nID
Initialization
Request
Response
SystemID, System
EquipmentI Incident
D
Details
ystemIncide System
ntReportID Incident
Details and
Response
Active,
Resolved
SystemID, Systems
EquipmentI Assurance/Ma
D
intenance
Request
Details
SystemID, System
D
aintenance
Task
Plan/Proposa
l Details
Rejected,
Scheduled
,
Complete
Internal
Network
Initialization
Configuration
Details
Y/N
workSession Network
ID
Initialization
Request
Response
OfferDetails,
CustomerDeta
ils
LegalAssura Legal
Pending,
nceTaskID
Assurance
Complete
Assessment
Y/N
tTaskID
Audit
Request
Response
Rejected,
Pending,
Active,
Awaiting
Resolution
,
Complete
Security
Advisory
Service
Request
Details
askID
Service Task
Plan/Proposa
l Details
Rejected,
Scheduled
,
Complete
Security
Assurance
Assessment
Request
Details
D
Task
Plan/Proposa
l Details
Rejected,
Scheduled
,
Complete
OfferID

ID
Request
Details
Start Date
Active,
Suspende
d,
Completed
Supplier
Service
Details
SupplierID
Y/N
Procurement Procurement Rejected,

Pending,
D
Response
Complete
CompanyInv Company
oiceID,
Invoice
D,
ProjectID,
PartyID,
CompanyInv
oiceID

D
Booking
Details
Y/N

D
Booking
Result
PropertyID
PropertyID

LocationID, request
EmployeeID details

LocationID, Access
EmployeeID, Request
SecureSiteA Result
ccessEventI
D
ityID
Services
Request
Details
ityID
Services
Request
Result
D,
Assignment
EmployeeID, Request
ID
D,
Assignment
BusinessUnit Terms
ID

ID
Supplier
Details,
Requirement
Details
CompanyInv Company
oiceID,
Invoice
D,
ProjectID,
PartyID
Proerty
Portfolio
Analysis and
Reporting
Requirements
Amount,
Date,
PartyID
Offered
Service
Details and
terms,
Supplier
Details
Issued,
Pending,
Overdue,
Delinquent
Property
Analysis/Rep
ort Details
Rejected,
Granted,
Active,
Terminate
d
Available,
Assigned,
UnderRep
air
D,
Maintenance
ID
Pending,
D,
Maintenance Active,
EmployeeID, Request
Completed
ID,
EquipmentM
aintenanceT
askID
ID
Utilities
Requirement
s Request
Response
BuildingID
ID
Request
response
Building
Maintenance
request
Details
ID
Details
Business Unit
Budget Report
Details
Valid
From/To
Y/N
Start/End
Period,
Report
Type
Organization
al Model
Update
Request
Result
ID,
Unit Budget
BudgetRepo
rtID

ID
Budget
Update
Details

ID
Financial
Analysis
Request
Details
ID,
Unit
FinancialAna Analsis
lysisID
Detail
kID
gPlanComplia
nceRequireme
nt
mplianceTas Unit Fiancial
kID
Operating
Plan
Compliance
Details &
Evidence
ID,
Unit Journal
JournalRepo
rtID

ID
Journal
Report Details
Start/End
Period,
Report
Type

ID
Year End
Journal
Report Details
Start/End
Period,
Report
Type
ID,
Unit Year
BusinessUnit End Journal
YearEndJour Report Detail
nalReportID
LedgerID
Summary
ValueDate
Y/N
LedgerID
Unit Ledgerl
Update
Detail
LedgerID
transaction
Details

ID
Financial
Analysis
Request
Details
ID,
Unit
AnalysisID Analsis
Detail

ID
Plan Update
Requirement
Details
ID
Unit Plan
Update
Result
ID,
Unit
Operational Report
ReportID
Content
FinancialCo Business Unit

mplianceTas Operating
kID
Plan
Compliance
Requirement
mplianceTas Unit
kID
Operating
Plan
Compliance
Update
Details &
Evidence
period
Financial
Statements
Reporting
Requirements
FinancialSta Period
tementsID Corporate
Financial
Statement
Details
FinancialSta Interim
tementsID Financial
Statement
Details
ID,
Unit
FinancialAna Financial
lysisID
Analsis
Detail

ID
Operational
Report
Request
Interim
Financial
Statement
Request
Details
ID
Financial
Analysis
Request
Details
Report
Type,
From/To
Start/End
Period,
Report
Type
Period
Financial
Anlysis
Reporting
Requirements
ID,
lianceRequire
mplianceTas
kID
BusinessUnit FinancialC
ComplianceD ompliance
etails
TaskStatus
Corporate Tax
Position
Assessment
Request
Details
Corporate
Tax Position
Report
HRPolicy
Request
Details
HRPolicyID
EmployeeID Employee
Assignment
Request
Details
EmployeeID Employee
Assignment
Request
Response
EmployeeID Employee
Record Event
Description
Y/N
EmployeeEv Record
entID
Update
Result
EmployeeID Employee
Contract
Update
Details
Y/N
EmployeeEv Contract
entID
Update
Result
EmployeeID Employee
Certification
Profile
Details
Y/N
EmployeeID Employee
Assessment
Update
Result
Y/N
Rejected,
Pending,
D
Confirmation Completed
Details
ProjectID,
e Details
BusinessUnit
ID
Y/N
Travel/Expe Travel/Expen Rejected,

nseItemID se
Pending,
Booking/Clai Processed
m details
EmployeeID
EmployeeID Employee
Access
Entitlements
HRPolicyID
EmployeeID
Complianc
eRequired
ByDate
FinancialRep Period
ortID
Corporate
Financial
Analysis
Details
Employee
Certificati
onType
EmployeeID Employee
Assessment
Event
Description
D
Transaction
Details
Value
Date
HR Policy
Details
Rejected,
Active,
Pending
Active,
Suspende
d,
Terminate
d
EmployeeID Employee
Benefits
Update
Details
EmployeeID Employee
Benefits
Update
Result
BusinessUnit Training
ID,
Requirements
TrainingCour
seID
Rejected,
ainingTaskID Training Task Scheduled
Details
,
Completed
TaskID,
Task Update
EmployeeID Details (e.g.
interview
notes &
rating(
Y/N
TaskID,
Task Update
Procedure
Type
Managment Management Valid

From/To
Details
ID
Description
Y/N
ID
Registration
Result
Y/N
KnowledgeIt Item
emID
Registration
Result
Item
Description
Year End
Audited
Financial
Statements,
ExecutiveCom
mentary
Knowledg
e Item
Type
Annual
Report
ianceID
Event Details
Y/N
ianceID
History
Update
Confirmation
Y/N
Update
Confirmation
Rejected,
Under
Review,
Active,
Archived
Regulatory
Authority
Notification
Requirements
PartyID
Investor
Relationship
Enrollment
Details
Valid Date
Regulatory
Authority
notifications
(e.g. Tax
Statements,
Financial
Statements,
Compliance
Reports)
PartyID,
Investor
tionshipID
Enrollment
Result
Corporate
Strategy Topic
rategyID
Strategy
Details
Corporate
Polcy Topic
Service Policy
Request
Details
icyID
Policy Details
Product &
Service
Policy Details
Business
Architecture
content
request
Business
Architecture
Content,
Business
Architecture
Version
Continuity
PlanVersio
n
ContinuityPla
n Update
Details
PartyID,
Document
TransactionI Record,
D
Document
Description/C
ategorization
Document
Type,
Document
Storage
Parameter
s
DocumentRe
cordID
DocumentRe
cordID
Document
Media
DocumentRe Document
Pending,
cordID
Content and Registered
Details
Y/N
rdID
d
Updated
Value
business
Date
operations or
infrastructure
details
PartyID
Description
Pending,
Registered
DocumentTe Document
mplateID
Content
Addressee
, PartyID,
DispatchD
ate,
DispatchM
echanism,
N/Y
Corresponde
nceItemID
Pending,
Sent
nceReferenc Document
eID,
Content
DocumentTe
mplateID
Addressee
, PartyID,
DispatchD
ate,
DispatchM
echanism,
ExpectedR
esponseD
uration
nceReferenc Content,
eID,
image etc
Corresponde
nceItemID
Pending,
Sent,
Awaiting
Response,
Response
overdue,
Response
received
RequestIn
boundChe
queDelive
ryNotificat
ion
nceItemID, Content,
Corresponde image etc
nceReferenc
eID
Control
Message
header,
Log
containin
g
warnings
or errors
while
processin
g
Message
header,
Log
containin
g
warnings
or errors
while
processin
g
Analy
sis
Message
header,
Number
of parties
returned,
Last
entry
Party ID,
Indicator
whether
more
entries
are
available,
Log
containin
g
warnings
or errors
while
processin
g
Message
header,
Number
of party
relationsh
ips
returned,
Last
entry
Party
Relations
hip ID,
Indicator
whether
more
entries
are
available,
Log
containin
g
warnings
or errors
while
processin
g
Message
header,
Log
containin
g
warnings
or errors
while
processin
g
Message
header,
Change
Indicator
s,Change
Types
Message
header
Change
Indicator
s,Change
Types
Active,
Suspende
d,
Terminate
d
Valid
From/To
ContactS
ession
Forward
Routing
Requirem
ent
Servi
ceAct
ivityA
nalysi
sType
Verificatio
nLevel,
Authentic
ationLeve
l
Verificatio
nLevel,
Authentic
ationLeve
l
ContactS
ession
ResultInd
icator
ResultInd
icator
AdvisoryS
essionDat
a
Case
Resol
ution
Analy
sis
ResultInd
icator
Pending,
Complete
Pending,
Complete
Value
Date
Positi
on
Usag
e
Analy
sis
Valid
From/To
Version,
Value
Date
Valid
From/To
Publicatio
n Date
Organizat
ional
Model
Version
Valid
From/To

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Called Service

Called Service Operation Service Type Calling Service

BACK OFFICE PROCESSING

updateCorrespondentBankSta Invoke &

updateCorrespondentBankSer Invoke &

updateCorrespondentBankSta Invoke &

Financial Message sendSWIFTMessageWithRepo Invoke &

Request & Hold

updateCorrespondentBankSta Invoke &

Financial Message updateCorrespondentBankSta Invoke &

Request & Hold

readCorrespondentBankDetail Report &

Corporate Event Make

Corporate Event Request &

Request & Hold

initiateSecuritiesFailsResolutio Initialize &

Request & Hold

Request & Hold

Request & Hold

Contact Dialogue Request & Hold

Contact Dialogue Request & Hold

Contact Dialogue Request & Hold

Servicing Position allocateContact

Servicing Position Request & Hold

Request & Hold

Request & Hold

Request & Hold

CARD PRODUCT PROCESSING

Request & Hold

Request & Hold

Request & Hold

createCorrespondenceWithRe Initialize &

Card Billing &

Card Billing &

Servicing Position Request & Hold

Request & Hold

readCustomerChannelAccess Report &

Request & Hold

Request & Hold

Request & Hold

Request & Hold

Card Authorization authoriseCardTransaction

Request & Hold,

Request & Hold

initiateSalesProductAgreemen Initialize &

Request & Hold

Request & Hold

Request & Hold

Request & Hold

Request & Hold

Contact Dialogue Request & Hold

Contact Dialogue Request & Hold

Contact Dialogue Request & Hold

Request & Hold

Financial Message sendSWIFTMessageWithRepo Invoke &

notifyInboundCorrespondenc Report &

provideChequeConfirmationD Invoke &

createCorrespondenceWithRe Initialize &

provideRejectedChequeDetail Invoke &

notifyCorrespondentTransacti Report &

Request & Hold,

Request & Hold,

initiateMarketResearchReques Initialize &

initiatePrivatePlacementProje Initialize &