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7/4/2015

Data Centre Standards


and
Certification
Presented by:

Edward van Leent


Chairman & CEO
EPI Group of Companies
( www.epi-ap.com)

Data Centre Event Indonesia

The Agenda

Introduction EPI
Data Centre Facilities
Certification
The Certification Process
Data Centre Operations
Certification
Why choose EPI

Copyright, Enterprise Product Integration Pte Ltd. 2004 -2015 (EPI). All Rights Reserved. The contents of this presentation is copyright protected. Unauthorized duplication, in part or whole and in any form is prohibited.

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7/4/2015

The
EPI story
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Data Centre Event Indonesia

EPI History & locations

UK origin,
1987
Singapore
office, 1997

EPI offices currently


in 8 regions

Global partner network spanning


50+ countries, 120+ cities

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7/4/2015

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EPI Data Centre Experts

design
evaluation
and
validation

audits
and
certification

professional
training

EPI offers and extensive range of expert data centre services and that is our focus.
We do evaluation and validation for data centre plans to make sure they are
designed to meet the business requirements or industry standards
We do data centre audits and certifications to the standards in the industry
We design and write data centre training programs from the experience
we have gained

Copyright, Enterprise Product Integration Pte Ltd. 2004 -2015 (EPI). All Rights Reserved. The contents of this presentation is copyright protected. Unauthorized duplication, in part or whole and in any form is prohibited.

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EPI Customers

Financial market

Government

Manufacturing

Defense

Internet data centers

Etc

IBM SUN HP EMC HDS NCS SCS EDS Datacraft


Mindef PSB URA Global switch Equinix Keppel Starhub
Singtel Telekom Malaysia Maxis Indosat Telekom Indonesia
Allianz Bank HSBC RHB AIA Bloomberg Shell NOL CTL
GE Satyam TATA Communications TMB Thailand Deutsche Bank
Fednet NEC Directorate General of Taxes - Indonesia
NTT Umniah Mobile Wipro Etc.
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Data Centre Event Indonesia

7/4/2015

Data Centre

Facilities
Certification
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What is the Cost of downtime

Source: META Group


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7/4/2015

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Main causes of downtime

Causes of downtime and data loss


(Source: ZDNet by ADIC)

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Data Centre Event Indonesia

Holistic view of data centers


The 15 disciplines of a data centre

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7/4/2015

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Market requirement for certification


Many data centers make claims about their
data center facility. BUT how to prove it
World-Class, 5-Star, Class-A, Grade-A

Incorrect claims on Rating levels (1 4)


Data center owners/operators are in need to
have certification to prove their claims
External and internal justification & expectations
Shorten the sales cycle
Benchmark the baseline

Certification applies to both:


Primary sites
Backup sites (BC/DR)
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Benchmark on quality for data centres


Benchmark: A standard of excellence or
achievement, against which similar
things must be measured or
assessed

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7/4/2015

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Which guideline/Standard?

Origin
Main scope of
Topology
Guideline
or Standard

Type of
Conformity
Detailed Spec
public. avail.

Uptime

TIA-942

BICSI-002

SS507

EN-50600

USA

USA

USA

Singapore

Europe

Electrical
Mechanical

Electrical
Mechanical
Architectural
Telecom
Site location
Safety
Security
Efficiency

Electrical
Mechanical
Architectural
Telecom
Site location
Safety
Security

Electrical
Mechanical
Architectural
Telecom
Site location
Safety
Security

Electrical
Mechanical
Architectural
Telecom
Site location
Safety
Security
Efficiency

Tier
(I-IV)

Rated
(1 4)

Class
(F0 F4)

Pass/Fail

Class
(1 4)

No

Yes

Yes

Yes

Yes

Copyright, Enterprise Product Integration Pte Ltd. 2004 -2015 (EPI). All Rights Reserved. The contents of this presentation is copyright protected. Unauthorized duplication, in part or whole and in any form is prohibited.

Data Centre Event Indonesia

Which guideline/Standard?
Uptime

TIA-942

BICSI-002

SS507

EN-50600

Type of
organization

$$
Commercial

Non-profit

Non-profit

Non-profit

Non-profit

Official
Standard
accreditation
process

No

Yes
ANSI

Yes
ANSI

Yes
Spring

Yes
EN
CENELEC

Certified data
centres

Yes

Yes

No

Yes

No

Uptime only

Multiple
Organizations

n/a

Multiple
Organizations

n/a

Auditors

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7/4/2015

The adoption of ANSI/TIA-942 standard


A recent global survey indicated that
78% of the respondents use the
ANSI/TIA-942 as the standard of choice
when designing and building their data
centre

Data Centre Event Indonesia

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The adoption of ANSI/TIA-942 standard


Over 6,000 copies sold
Downloads done in more than 90 countries
Number of downloads per month is growing fast
It is a REAL standard
Written by a non-profit organization
Open/Publically available
Addresses all areas of the
data centre
Customers know what you have
done when you are compliant

Endorsed by many organizations


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7/4/2015

Reasons for choosing ANSI/TIA-942 ?


The ANSI/TIA-942 issued by TIA
TIA is accredited by ANSI American National
Standards Institute
ANSI is a member of the global ISO standards
organization)
It covers all facility related matters of the data
center

Telecommunication
Electrical
Architectural
Mechanical (includes; security, safety, fire
suppression etc.)

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Data Centre Event Indonesia

Rating levels
Rating levels for data centers provides
levels of businesses availability expectations
Level

Expected outcome

Rated-1

Base line availability

Rated-2

Improved availability due to addition of redundant


components to critical parts of the infrastructure

Rated-3

Concurrent Maintainable; data center can undergo


any form of maintenance without the need to
shutdown (concurrently maintainable) which supports
24x7 operations

Rated-4

Fault Tolerant; allows concurrent maintainability and


one (1) fault anywhere in the installation without
causing downtime (Fault Tolerant)
Note: Actual availability also relies on many other aspects such
as processes, maintenance, training, security etc.
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7/4/2015

Data Centre Event Indonesia

ANSI/TIA-942 Service Offerings


EPI has developed two distinct service
offerings to assist data centers pursuing
to become ANSI/TIA-942 compliant
DCDV:

Data Center Design Validation

DCCC:

Data Center Conformity


Certification

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Data Centre Event Indonesia

DCDV - Data Center Design Validation


Two applications for DCDV
Data centers which are in the planning / design
stage
Existing data centers before performing an actual
data center facilities audit

Review of all drawings of the main areas and


facilities infrastructure in order to ensure that
no major non-compliances will be present
when the data center build project is completed
Fixing non-compliances after the built can be very
costly, time consuming and cause issues for
designers and project managers
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Benefits of DCDV
For new data centers;
Ensures that design flaws are corrected before the
actual construction
saving unforeseen costs and delays

Ensures that the data center, after it has been build,


will be certifiable
Increased quality of the design
Reduced risk for the data centre operator/owner
Peace of mind that the design is meeting the
business requirements and is based on an
internationally recognized standard
Your Data Centre will be listed on the website;
http://www.tia-942.org
Copyright, Enterprise Product Integration Pte Ltd. 2004 -2015 (EPI). All Rights Reserved. The contents of this presentation is copyright protected. Unauthorized duplication, in part or whole and in any form is prohibited.

Data Centre Event Indonesia

Benefits of DCDV
For existing data centers;
Peace of mind that the design is meeting the
business requirements and is based on
internationally recognized standard
Reduced risk for the data centre operator owner
and confidence for its users
Ensures that the data center is ready for physical
certification
Sets the right availability expectations
Provides input for data center improvement plans
Your Data Centre will be listed on the website;
http://www.tia-942.org
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7/4/2015

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DCCC - Data Center Conformity Certification

Audit and certification services providing


certification of data centers based on
ANSI/TIA-942
Rigorous audit process; more than 2,600
criteria will be evaluated covering all vital
aspects (Site location, architectural, electrical,
mechanical, security, safety, fire suppression,
telecommunication)
Experienced auditors; hundreds of design
validations and audits performed in many
regions
DCCC can be expanded with more detailed
audits and measurements if required
Copyright, Enterprise Product Integration Pte Ltd. 2004 -2015 (EPI). All Rights Reserved. The contents of this presentation is copyright protected. Unauthorized duplication, in part or whole and in any form is prohibited.

Data Centre Event Indonesia

Benefits of DCCC
For new data centers;
Quality review of the implementation and
workmanship of actual construction/build
EPI will be able to represent the customer to force
contractors to fix non-conformities
In-depth analysis of all areas under scope
Certificate with Rated/Rating for each category and
overall rating in accordance with ANIS/TIA-942
adding proof to the claims
Competitive advantage over non-certified sites
Shorten sales cycles for co-los
Data Centre will be listed on the website;
http://www.tia-942.org
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7/4/2015

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Benefits of DCCC
For existing data centers;
Provide input to continuous improvement plans
Provides management with realistic expectation on
the data centers capability
Avoids over commitment to customers

Provides governance over life cycle planning


Certificate with Rated/Rating for each category and
overall rating in accordance with ANIS/TIA-942
adding proof to the claims
Competitive advantage over non-certified sites
Shorten sales cycles for co-los
Data Centre will be listed on the website;
http://www.tia-942.org

Data Centre Event Indonesia

Copyright, Enterprise Product Integration Pte Ltd. 2004 -2015 (EPI). All Rights Reserved. The contents of this presentation is copyright protected. Unauthorized duplication, in part or whole and in any form is prohibited.

The

Certification
Process
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First and foremost


1). Ensure that you are working with
qualified and certified individuals
Certified TIA-942
Design Consultant
Certified TIA-942
Internal Auditor

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Data Centre Event Indonesia

First and foremost


2). Ensure that the consultant/auditor and
audit company is listed on www.tia-942.org

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The data centre certification process


High-level overview of the process steps

Copyright, Enterprise Product Integration Pte Ltd. 2004 -2015 (EPI). All Rights Reserved. The contents of this presentation is copyright protected. Unauthorized duplication, in part or whole and in any form is prohibited.

The report
The report is a conformity report,
Data Centre Event Indonesia

not a consultancy report

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Data Centre Event Indonesia

Findings during the audit


Cat-1; Total absence of a requirement
Needs to be resolved else certification will not be
granted

Cat-2; Deviation from a requirement


Needs to be resolved or at least an acceptable
remediation plan needs to be provided which proves
the fix of the problem before the next surveillance
audit

AFI; Area For Improvement


It would be good for customers to implement this
following best practices

Data Centre Event Indonesia

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Audit process
CAR- Process
Customer will need to submit evidence of
rectification via Corrective Action Report
Review of CAR and new Conformity Report
Certification
Upon acceptance of the CAR a Certificate of
Conformity to ANSI/TIA-942 and Rated/Rating
levels will be provided

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DCCC - Certificate

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Listing on the www.tia-942.org


Your data centre will be listed
Data Centre Event Indonesia

Trust in the organization/data centre

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Certification process and maintenance


Certification Audit
Duration depends on standard chosen, size of
computer room(s) and Rating level

1st and 2nd year; Surveillance Audit


One/two day (typically) surveillance audit based on
sampling and certain areas of interest only

3rd year; Re-Certification Audit


Duration less than the 1st Certification audit

Data Centre Event Indonesia

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Summary
ANSI/TIA-942 is a true data centre
standard supported by non-profit
organizations ANSI and TIA
Its vendor neutral, public, transparent and
supports any type of data centre in any
location in the world
Conformity Certification to ANSI/TIA-942 will
protect both data center operator/owners and
its customers
Use Certified designers and auditors

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7/4/2015

Data Centre Event Indonesia

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Data Centre
Operations
Certification
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Issues Facing Todays DC Operations


Data centres often wonder

Which processes should we have?


To what level of detail should we go?
What are proper control mechanisms?
Controlled/automated and to what level?

Until now there was no world-wide standard,


not even a semi-standard or guideline
No or little integration between facilities, IT and
business management could lead to serious
risk

Data Centre Event Indonesia

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Why Optimize DC Operations?


A large portion of data centre downtime
is caused by maintenance and operational
processes.
Even a Rated -4 data center with poor operational
and maintenance processes can go down!

Having fully integrated management processes


lead to minimization of human error and
proper and timely maintenance will reduce risk
and improve efficiency.
Defined and practical processes will create
motivation of the operations team, striving to
achieve common business objectives.
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The Philosophy Behind the EPI-DCOS

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Out of Scope of EPI-DCOS


Data Centre Event Indonesia

ITIL /ISO-20000
ANSI/TIA-942

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Intent of the EPI-DCOS


The EPI-DCOS is aimed at providing the
data centre investor/owner/operator with
Progressive approach to data centre operations
management and improvement
Risk reduction
Regulatory and Business Compliance

EPI-DCOS provides a framework and


guidance allowing flexibility to adapt to the
organizations business needs

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Applicability of the EPI-DCOS


The standard is very practical
Data Centre Event Indonesia

Focus is on tangible results

Written by very experienced data centre


managers
Each discipline has appropriate level of detail
which relates directly to business results
Addresses all areas of a well managed data
centre

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The 12 Disciplines covered by EPI-DCOS

Service Level Management


Organization
Safety Management
Security Management
Project Management
Building Management
Facilities Management
Data Centre Operations
Environmental Sustainability
Monitoring/Reporting/Control
Organizational Resilience
Governance, Risk and Compliance

Data Centre Event Indonesia

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Sub-disciplines
Each discipline has a variety of
sub-disciplines
Example: Service Level Management (SLM)

Needs analysis
Technical requirements
Support requirements
Commercial and legal requirements
Service catalogue
Service Improvement Plan (SIP)
Service Level Management (SLM)
Incident management integration
Escalation policy and procedures
Vendor management
Reporting
Complaint procedure
Customer satisfaction management

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DC-Operations Maturity Levels


Each discipline is benchmarked against
five levels of maturity
The maturity levels defined in the EPI-DCOS
are fully aligned with internationally recognized
definitions
DCOS-1
Initial
No/Little;
-Documentation
-Monitoring
-Training
-Process

DCOS-2
Repeatable
-Undocumented
processes, high
reliance on
personnel

DCOS-3
Defined
-Standardized
and documented
procedures

DCOS-4
Managed
-Processes are
measured and
controlled

DCOS-5
Optimized
-Integrated
processes
-Continuous
improvement
programs

Data Centre Event Indonesia

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Which maturity level to choose?


Obviously, EPI-DCOS-5 would be the best
showing fully managed and integrated
processes with optimized continuous
improvement plans leading to a highly efficient
operations team with the lowest level of risk
The best (practical) approach is to:

Perform an audit to determine current state


Set an overall target and/or target per discipline
Create realistic improvement plans
Measure and celebrate success

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The EPI-DCOS Audit Outcome


The audit report provides the organization
with a high-level view on the current state of
maturity

Example: Overall Maturity


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Data Centre Event Indonesia

The EPI-DCOS Audit Outcome


Detailed view for each discipline

Example: Detailed maturity view


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Improvement Plans
Depending on the gaps identified, the
customer can develop an improvement plan
Improvement plans should:
Be targeted first at the most important gaps based
on business requirements
Be realistic in terms of timelines
Adequate resources should be allocated
Validate the adequate implementation of the
improved discipline

Remember; Improvement processes are


gradual. Its journey and not a quick fix.
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Data Centre Event Indonesia

Certificate of Conformity
Data centres will be awarded with

Stamp of approval

Certificate

letter heads,
e-mail signatures,
business cards etc.

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Summary
Implementing and aligning with the
EPI-DCOS will ensure improved data centre
operations and maintenance, leading to higher
uptime and availability
An EPI-DCOS Certificate will create more
trust in the data centre organization
The EPI-DCOS is by far the most complete
data centre operations and maintenance
standard

Data Centre Event Indonesia

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why choose

EPI

Copyright 2015 54

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EPI Global Data Centre Training Services

5 points differentiate EPI

First and Largest


EPI is the first and largest
ANSI/TIA-942 data centre
training, audit & certification
provider in the world

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EPI Global Data Centre Training Services

5 points differentiate EPI

Data Centre Expert

1
2

EPI since inception is a data centre


design and build company.
All consultants & auditors possess indepth practical data centre knowledge
and experience.

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EPI Global Data Centre Training Services

5 points differentiate EPI

Vendor Neutral
Content is vendor neutral
thus independent and
objective

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EPI Global Data Centre Training Services

5 points differentiate EPI

3
4

Global & Local Presence

EPI has offices in every


region and has local presence
in Indonesia.

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EPI Global Data Centre Training Services

5 points differentiate EPI

EPI is an active member of


various standards bodies such
as TIA, BICSI and others and
we write data centre standards

Copyright 2015 59

EPI Global Data Centre Training Services

Membership on Data
Centre Standard Boards

need more
information?

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EPI Global Data Centre Training Services

www.epi-ap.com

Copyright 2015 61

EPI Global Data Centre Training Services

Contact us for any questions

moses@epi-ap.com
+62 812 6802 5179
+62 877 8291 2507

edward@epi-ap.com
+65 9691 5347
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?
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EPI Global Data Centre Training Services

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Copyright 2015 63

Thank You

Edward van Leent


edward@epi-ap.com
www.epi-ap.com
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What lies ahead

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Data Centre Event Indonesia

What lies ahead


Data centres are evolving in primarily two
type of data centres
Large scale Enterprise data centres
Cloud/Co-lo data centres

Standardization on servers
ICT technology shifts will result in impacts on
the data centre facilities as we see it
Network technology
Cooling requirements
Power type

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Container based data centers

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Data Centre Event Indonesia

Pros and Cons of Containerized DCs


Pros

Fast deployment
Modularity
Better power efficiency
Relocation capabilities

Cons
You must have space..
Difficult to accommodate non-rack mountable
devices
Might not work well for customers who do smaller
scale deployment of servers

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Cloud Computing
Business Point Of View
Ability to address scalability
and availability in a service
on tap approach with
potentially no assets to be
bought

Engineering Point Of View


Providing services anywhere
and any time by using a
large scale virtual server and
storage environment
Copyright, Enterprise Product Integration Pte Ltd. 2004 -2015 (EPI). All Rights Reserved. The contents of this presentation is copyright protected. Unauthorized duplication, in part or whole and in any form is prohibited.

Data Centre Event Indonesia

The cloud and its impact


Cloud is inevitable
Remember this one.

Copyright, Enterprise Product Integration Pte Ltd. 2004 -2015 (EPI). All Rights Reserved. The contents of this presentation is copyright protected. Unauthorized duplication, in part or whole and in any form is prohibited.

35

7/4/2015

Data Centre Event Indonesia

The cloud and its impact


Everybody doing their own thing

Copyright, Enterprise Product Integration Pte Ltd. 2004 -2015 (EPI). All Rights Reserved. The contents of this presentation is copyright protected. Unauthorized duplication, in part or whole and in any form is prohibited.

Data Centre Event Indonesia

The cloud and its impact


And then came this Utility based power

Copyright, Enterprise Product Integration Pte Ltd. 2004 -2015 (EPI). All Rights Reserved. The contents of this presentation is copyright protected. Unauthorized duplication, in part or whole and in any form is prohibited.

36

7/4/2015

Data Centre Event Indonesia

The cloud and its impact


Same here.

Copyright, Enterprise Product Integration Pte Ltd. 2004 -2015 (EPI). All Rights Reserved. The contents of this presentation is copyright protected. Unauthorized duplication, in part or whole and in any form is prohibited.

Data Centre Event Indonesia

The cloud and its impact


And then came Cloud

Copyright, Enterprise Product Integration Pte Ltd. 2004 -2015 (EPI). All Rights Reserved. The contents of this presentation is copyright protected. Unauthorized duplication, in part or whole and in any form is prohibited.

37

Data Centre Event Indonesia

7/4/2015

Cloud is inevitable
For a large portion of organizations the
Cloud is a great economical way to provide/get
IT service on tap
Cloud is not for everybody
Hybrid Cloud could provide a good balance

Data Centre Event Indonesia

Copyright, Enterprise Product Integration Pte Ltd. 2004 -2015 (EPI). All Rights Reserved. The contents of this presentation is copyright protected. Unauthorized duplication, in part or whole and in any form is prohibited.

Copyright, Enterprise Product Integration Pte Ltd. 2004 -2015 (EPI). All Rights Reserved. The contents of this presentation is copyright protected. Unauthorized duplication, in part or whole and in any form is prohibited.

38