Avaya Aura 6

&
Avaya Communication Manager 5
,
Avaya Aura,
(evalution, feature, template)
Avaya vs Cisco

Belkin_p@rrc.ru

www.rrc.ru

,
Avaya Aura,

Avaya Aura ,
, AES, AAC, AACC .

:
Session Manager (SIP)
Communication Manager ( )

ACM 5.x architecture

Communication Manager Software

SIP Enablement Services

Servers

Services
S8500 Server
S8300 / S8400
Embedded
Communication Server

S8500 /
MultiVantage Express
Communication Server

S8720 / S8730
High Reliability
Communication Server

S8300 Server

SMB & Branch

Solutions
CM Solutions
Phone Apps

Media Gateways
Integrated
Management Suite

Network
Assessments

Nw Readiness
Empirix
Performance
Assurance

G250
Branch Gateways
for very small offices

IG550 Integrated
Gateway for
Juniper Routers

G350
Branch Gateway
for small offices

G450 Gateway
for medium
offices

Communication Devices

G650
High-Density
Gateway

36xx Series Wireless

G860
High-Density
Trunk Gateway

Software
Support +
Upgrades
Proactive IP
Support
Remote Mgd
Services
IP Converged
Services

Unified Communications - Mobility Solutions

Extension to Cellular, Softphones, Clients 16xx Series Value Edition / 16CC

96xx Series - H.323 / SIP

Software
Support Plus
Upgrades

 ,

Collaboration
Apps

Avaya

Apps
Integrated

Avaya Aura
Communication
Manager
New York

Business
Apps

New York

Contact Centre

Data Centres

Video
Apps

SIP
Trunking
Avaya
Avaya
Aura
Aura
Session
Session
Manager
Manager

Enterprise
Network

Contact Centre

Chicago

Dublin

Cisco

Cisco

Rome

Avaya

Contact Centre

London

Nortel
Hong Kong

Siemens
Frankfurt

Mumbai

Rome

Users
anywhere

Avaya

Contact Centre

London

Nortel
Hong Kong

Siemens

Mumbai

Frankfurt

Avaya Aura architecture

MM

System
Manager

MX

VP

App

CM

Avaya Aura Core

Media
Servers

Session
Manager

Session
Manager

SIP

Session
Manager

SIP
Presence

SIP

SBC
Avaya one-X
endpoints

3 Party PBXs
rd

ooo
ooo

Avaya
CM Branch

Avaya

3 Party
endpoints CM Standalone
rd

G860

TDM

Whats New: Expanding Avaya Aura for

People-Centric Business Collaboration
Unified Communications Applications

Analyst NDA Briefing Avaya Inc. 2010. All rights reserved.

Avaya Aura Conferencing Standard

Edition 6.0
Whats new
Simplified and packaged multimedia audio,

web, video conferencing; formerly Avaya

Meeting Exchange
Also Enterprise, express and service
provider Editions

Key features
easily accessed from standard browsers,
with multiple-presenter presentations,
white-boarding, application and desktop
sharing, video streaming, synchronized
audio/video/web recording, chat
discussions, polling/voting, invites and callouts.
500 concurrent audio + web sessions
(typically ~7,500 employees)
Integration with Microsoft, IBM, Adobe web
conferencing, plus Avaya one-X

Avaya Aura Messaging 6.0

Whats new
First phase of our next-generation

messaging evolution SIP based,

multimodal, multimedia

User features include

Web-based Self administration
Reach Me
Notify Me
Message access
Built-in speech to text
Built-in speech based addressing (voice
recognition)
Easy access from Avaya one-X clients

Virtual receptionist

IT features include
Flexible message store choices
SIP connectivity with CM (6.0, 5.2), SM (6.0), SES (5.2.1)
Scale up to 20,000 users in a single system (multi-server)
Scale up to 6,000 users on a single hardware server (application
and storage)
9

Avaya Aura Presence Services 6.0

Whats new
Now on System Platform or software-only
on customer-provided COTS
Completes delivery of IM across Avaya
one-X portfolio plus IBM Sametime
integration
Why does it matter?
Delivers consistent multivendor context

to users across systems

Key features
Federated presence and IM across
Microsoft, IBM, Avaya one-X
Communicator and Agent, 96xx SIP
phones
Availability of a software developers kit
(SDK) for Presence (to be incorporated
into Avaya ACE)
10

Avaya Aura System Manager 6.0

Whats new
Extended common administration for Avaya

Aura applications

Why does it matter?

Communication Manager 5.x and 6.0

Modular Messaging 5.2
Communication Manager Messaging 5.2 and
6.0
Session Manager 5.2 and 6.0
Presence Services 6.0
Conferencing 6.0
Messaging 6.0

Key features
Centrally manage enterprise-wide Avaya

applications through one system

Roadmap includes heritage-Nortel
integration including merging UCM

Avaya Aura
System Manager

11

Avaya Aura Communication

Manager 6.0
Whats new
Most flexible revision of core voice and
video telephony server to date
Why does it matter?
Allows customers to evolve gradually
to SIP devices and Session Manager
Increased scale, simpler deployment
Key features
Evolution server deployment option
supports SM SIP devices plus
traditional H.323/TDM devices & apps
SIP Survivable Core and Survivable
Remote (to follow with local SM
including CS1K); evolution of ESS and
LSP
Enterprise configurations now all on
System Platform

Communication
Manager 6.0

Avaya Aura Communication Manager

Deployment Options
12

Avaya Aura Session Border

Controller 6.0
Key features
Whats new
Security protection from SIP/VoIP
New Avaya branded softwareattacks, spoofing attacks
based session border controller
Connectivity assistance including NAT
(SBC) powered by Acme Packet
technology
traversal and UDP/TCP conversion
Protocol conversions for
Complete, easy to buy and install
Avaya solution including a compact,
interoperability including SIP header
cost effective footprint
manipulation and service provider
adaption
Codec transcoding of media streams
such as G.711/G.729 conversion
between enterprises and service
Session Border
providers
Controller
Session replication - forking media
streams allowing applications like call
recording to be efficiently
implemented.
Statistic gathering
13

Avaya Aura Session Manager 6.0

Whats new
Increased scale to 50K SIP endpoints
with expanded active/active reliability
(on path to 250K endpoints)
More than 400 customer installations to
date

Session Manager 6.0

Why does it matter?

Next revision of SIP-based secure
session management, routing, and user
management platform
Enhanced security and interoperability
Key features
Up to 6 active/active SM instances
CS 1000, CS 2100 interoperability
(deeper integration by end of year)

Scale & Orchestration

14

 Communication
Manager 6.x

Communication Manager 6.0 Deployment

Options Defined
In R6.0, Communication Manager is deployed in two modes:
Feature server
Evolution server

Material Code and Price is the same for both

Since they are just administrable options for the same software

Simple to administer
Just a single field in the CM SIP trunk configuration to Avaya AuraTM Session
Manager

Must purchase Session Manager to deploy Communication Manager as

a feature server
Must purchase Session Manager to deploy SIP terminals with the
evolution server option

16

Communication Manager 6.0

Deployment Options Compared

Feature server is the descriptor for the option of deploying Communication

Manager 6.0 in the core or remote, in half call model, supporting only SIP
endpoints with full application sequencing

SIP Endpoints register with Session Manager

Communication Manager employs the half call model
Supports only G450/G430 gateways
Supports full application sequencing

Evolution server is the descriptor for the option of deploying CM 6.0 in the
core or remote, in full call model, supporting both SIP and non-SIP
endpoints with limited application sequencing

H.323/Digital/Analog endpoints register with Communication Manager

SIP endpoints register with Session Manager
All endpoints receive service from Communication Manager
Only supports implicit sequencing (limited application sequencing)
Communication Manager employs the full call model
Supports all current Communication Manager gateways and Port Networks
17

Avaya Aura Architecture

Avaya Aura
Communication Manager
(feature server)

Application
System
Manager

Avaya Aura for

Survivable Core

Avaya Aura
Communication Manager
(evolution server)

Service
Providers

Avaya Aura Core

Connection

Session
Manager

Access

Local SM + CM
(feature server)

Session
Manager

Session
Manager

Communication Manager
R6.x
(evolution server)
Supports SIP endpoints w/o
SES

Session
Manager

Avaya Aura Session

Border Controller

Communication
Manager R5.2.x
Avaya Aura for
Survivable Remote

No SIP endpoints
w/o SES

CM LSP R5.2.1

Local SM + CM
(evolution server)

Avaya one-X
SIP endpoints

Avaya Aura for

Survivable Remote
For use w/ CM in feature
server mode

SIP-only Branch

Avaya one-X
SIP endpoints

SIP
Trunks

Avaya one-X
H.323/Digital endpoints

Hybrid: SIP & non-SIP Branch

For use w/ R5.2.1

no SIP endpoint
survivability
Avaya one-X
H.323/Digital endpoints

Non-SIP CM 5.2 Branch

 System Platform 6.x

Avaya Aura System Platform 6.0

Whats new
Easy installation and management for
unmodified Avaya products in a
virtualized environment now across the
portfolio
Why does it matter?
Now the de-facto deployment method
for many Avaya software applications
Extended to large scale enterprise
configurations, messaging,
conferencing, SBC and more.
Key features
Products are brought together into predefined virtualized templates that are
installed, managed, and supported
with common built-in tools on shared
hardware servers
20

Avaya Aura System Platform 6.0

Now is supporting the following

applications:

Avaya Aura Solution for Midsize

Enterprises
Avaya Modular Messaging
Avaya Aura System Manager
Avaya Aura Communication Manager
enterprise configurations
Avaya Aura Session Manager (Branch)
remote survivability
Avaya Aura Session Border Controller
Avaya Aura Application Enablement
Services
Avaya Aura Presence Services
Avaya Aura Conferencing
Avaya Aura Messaging

21

System Platform (SP) Provides

Use WebConsole

Installation

Upgrading
between
templates /
releases
Once the first
template is
installed

Additional details
System Platform
Architecture,
Administration
and Maintenance

22

System Platform (SP) Provides

Remote Access utilizing SAL, Secure Access
Link
IP (internet) only, No modem support
Avaya exclusively uses SAL for remote access

Hardware interface for reliability

System Platform has VM restart capabilities
No SAMP, Server Availability Management Processor, support
Remove the SAMP from the migrated s8510

System Platform interfaces with S8800 IPMI, Intelligent Platform

Management Interface. IPMI has additional restart capabilities

23

System Platform (SP) Provides

Alarming

Alarming thru SAL, Secure Access Link

System Platform (SP) alarms hardware/platform items
SP manages server hardware alarms, forwards SNMP thru SAL
RAID, environmental, fans, power supplies, etc.
Applications (e.g. CM) alarm using SNMP directed thru SAL

Changes for CM 6.0 alarming

CM display alarms will not show platform/server alarms
New SysObjectID for CM 6.0 (1.3.6.1.4.1.6889.1.8.1.58 avaya-auracm)

SAL can forward SNMP

CM can also forward SNMP: SNMP-INADS (for Avaya) or SNMP-FPM
to Fault Performance Manager or an NMS
24

System Platform (SP) Provides

Evolving with System Platform (SP) 6.0 to utilize SP for
platform type functions
Updates, e.g. service packs
Back-up and Restore

Applying Updates and Service-Packs

System Platform WebConsole to apply Service-Packs for CM, Utility & SP
CM duplicated servers managed manually
Other options and tools
CM CLI still available
CMM uses SMI (Server Management Web Interface)
BSM uses upgradeSM
SUM, Software Update Manager, does not manage SP based templates, does
manage firmware & CM service-packs

25

System Platform (SP) Provides

Back-up and Restore
Use System Platform to back-up and restore SP and applications
SP Console Back-up does not back-up CMM Message Store and
database
Other options and tools
CM and CMM has further back-up options thru CMs SMI (Server
Management Interface)
BSM also uses System Manager

No back-ups to Flash cards

SP supports local, SFTP, email

SP does not encrypt back-ups

Can encrypt thru CM SMI (Server Management Interface)

26

Communication Manager 6.x Templates

Avaya Aura Communication

Manager Templates
Every release of Communication Manager 6.0 will be on the Avaya
AuraTM System Platform
A template is a configuration of applications running on System Platform
Simpler and easier to install, configure and manage
The Template

Prior to CM 6.0
Communication Manager

Avaya Aura Applications

System Platform

28

Communication Manager on
System Platform
All instances of Communication Manager 6.0 run on System Platform
CM is in its own virtualized machine (VM) and does not own the
hardware

All platform (Server-type) items managed by System Platform

Installation via a solution template (CM with BSM & ) after System
Platform installed
The five CM 6.x templates are all packaged in a single CM_super.iso
CM_Duplex, CM_Simplex, CM_onlyEmbed, CM_SurvRemote,
CM_SurvRemoteEmbed

And two separate templates

Collaboration Server, Midsize Enterprise

29

Avaya Aura Communication Manager

Solutions / Templates
Duplex CM
Main /
Survivable
Core

Simplex CM
Main /
Survivable
Core

Simplex
Survivable
Remote

Embedded
Survivable
Remote

Embedded CM
Main

Collaboration
Server 6.1

Midsize Enterprise 6.1

Domain
0/1

Hypervisor
(Dom0)
CDOM (Dom1):
SAL & Update
Manager

Hypervisor
(Dom0)
CDOM
(Dom1): SAL
& Update
Manager

Hypervisor
(Dom0)
CDOM
(Dom1): SAL &
Update
Manager

Hypervisor
(Dom0)
CDOM (Dom1):
SAL & Update
Manager

Hypervisor (Dom0)
CDOM (Dom1):
SAL & Update
Manager

Hypervisor
(Dom0)
CDOM (Dom1):
SAL & Update
Manager

Hypervisor (Dom0)
CDOM (Dom1): SAL &
Update Manager

Dom 2

CM 6.0.1

CM Utility 6.1

CM Utility 6.1

CM Utility 6.1

CM Utility 6.1

CM Utility 6.1

CM Utility 6.1

CM/ CMM
6.0.1

CM 6.0.1

CM 6.0.1

CM/ CMM 6.0.1

CM 6.0.1

CM/ CMM 6.0.1

Branch
Survivable
Session
Manager 6.1

Branch Survivable
Session Manager
6.1

Session Manager
6.1

Session Manager 6.1

Dom 5

System Manager
6.1

System Manager 6.1

Dom 6

Presence
Services 6.0

Presence Services 6.1

Dom 3
Dom 4

Dom 7

AES 6.1

Dom 8

SBC 6.0 (April) for CI

HA

NA

NA

NA

NA

NA

No

No

HW

2 - S8800

S8510 w/ 8G
or S8800
Dell/ HP
System
Platform 6.0
SP2

S8510 w/ 8G
or S8800
Dell/ HP
System
Platform 6.0
SP2

S8300D

S8300D

S8800 and HP

S8800 and HP

System Platform
6.0 SP2

System Platform
6.0 SP2

System Platform
6.0 SP2

System Platform 6.0

SP3

Dell/ HP
System
Platform 6.0
SP2

30

Utility Services
HTTP and HTTPS fileserver for IP phones & Gateway
firmware
Scheduling and control of H323 IP phone firmware
upgrades
Control of IP phone settings via GUI settings editor
MyPhone (self administration tool for IP phone users)
CDR collection tools
DHCP server
Enterprise System Directory allowing LDAP lookups via
IP Phones

31

Communication Manager Messaging

The IA770 voice-mail system has been rebranded.
Provides a low-cost and easy-to-install solution that includes call answering and basic messaging
capabilities.
Delivers voice, fax, and text messaging to help improve communications and simplify information
exchange between enterprises.
With every Communication Manager Enterprise there is an entitlement for the first 500 mailboxes.
Additional mailboxes are available for a fee.
With every Communication Manager Standard, CM Messaging Mailboxes are available for a fee.
Voice messaging: Users can record a spoken message, address it, and send it to other Avaya Aura
Communication Manager Messaging users.
Call Answering: Helps ensure that information can be left in users voicemail while they are away from
their workplace or on the phone.
Call Answer Disclaimer: Helps ensure that critical information is given to all callers who leave a
message, such as a timeframe as to when the call will be returned.
Calling Party Identification: Provides the telephone number of the incoming call in the header of the
message.
Automated Attendant: Helps improve Customer satisfaction and employee productivity by answering
incoming calls with a prerecorded announcement and routes the call based on the caller's response to
menus and prompts.
Networking: CMM can be networked with other Avaya messaging platforms to help improve
communications across geographic locations and time zones.
2010 Avaya Inc. All rights reserved.

34

CMM-Embedded
Midsize Offer

Basic messaging solution embedded within Communication Manager and

targeted for small and midsize enterprises
Communication Manager (PBX)

With Communication Manager

Messaging - Embedded
LAN

Avayaone-X

OK

PQRS

TUV WXYZ

GHI

JKL

MNO

HEADSET
*

2010 Avaya Inc. All rights reserved.

35

Communication Manager Messaging

Capacity supported is dependent on the server hosting the solution:
Always consult documentation for current capacities
Supports 35 distinct language packages
Standards based:
H.323/Q.Sig
SMTP/MIME
IMAP4/POP3
TCP/IP
LDAP
SSH/SSL
INTUITY AUDIX Telephony User Interface (TUI)

2010 Avaya Inc. All rights reserved.

37

CMM Offer Summary

Features supported:
Call Answer
Outcalling (Call Me)
Voice Messaging
Fax Messaging
Text Messaging
Automated Attendants
E-mail Client Access
Message Networking
IP Technology
Simplified System Administration
Scaled Capacity

Centralized Messaging
Multiple Greetings
Enhanced List Administration
(ELA)
Subscriber Time Zone
Administration

38

CMM Specifications

Communication Manager Server Platform

Avaya Aura Communication
Manager
S8500C S8400x S8300x
Messaging R5.2 Application
S851
5,000
900
450
Maximum
CapacitiesSubscriber mailboxes
80
20
12
Maximum IP trunk call answer ports 0
6,000
120
30
18
Maximum IP trunk total ports
210
2,000
300
200
Maximum IMAP4 sessions
250
128
128
128
Maximum MCAPI sessions
2,000
30
12
8
Maximum TTS sessions
128
60 GB
10.8 GB
5.4 GB
HDD storage (at 20 minutes/subscriber)
12 MB
12 MB
12 MB
HDD storage per mailbox (20 min/sub) 30
1.2 GB
420 MB
330 MB
Estimated Maximum Memory Usage 72 GB
12 MB
1.3 GB

38

Avaya vs Cisco

Why Avaya ?
Avaya CM over 700+ Features
Avaya CM runs on approximately 10M lines of code
Software Unix to Linux

Cisco CUCM over 200+ Feature

CUCM runs on approximately 50M lines of code
Software Microsoft to Linux

38

Why Avaya ?
Ease of Operation
All Avaya servers run exactly the same software including
remote ESS and LSP, upgrades, patches, adds, moves, changes,
vectors, dial plan transparency are all automatically pushed down to
survivable servers.

Complex Operation
Separate software and administration on Ciscos CUCM and
remote SRST Restrictions, announcement script logic, and transparency
features have to be configured individually per site. This doubles the
Administration task taking up valuable time increasing TCO.

39

Cisco Higher TCO Example

Station Administration
Cisco CUCM duplicating stations is not easy. Multiple steps and
menus are required. The primary reason for this is the dependency of
needing MAC addresses to be entered individually. With Avaya, up to 16
stations can be duplicated at once. At most, only the Duplicate Station
and Change Station commands are required to fully configure an Avaya
station. This adds more TCO expense for the high priced Cisco Certified
Administrator.

40

Avaya TCO - ESS / LSP - Half the

Admin Time
#1 MainServer updates
remote S8300 LSP

#2 Remote Adds, Moves and Changes during

survivable mode. Full Feature, Functionality

Main

Remote
S8300LSP recommended over 250+ Endpoints

Single Administration for

remote users, patches,
upgrades,
at one location

Upgrades, patches,
etc. are single touch

1x Administration
Low TCO
41

Cisco TCO - SRST Twice the

Admin Time
Main

Remotes

Publisher

SRST Locations

#1
Remote SRST Adds, Moves and
Changes first go to Publisher Server

Besides the Main Location,

Every remote SRST will
requires constant touches
for updates and
programming

#2
Same SRST Adds, Moves and
Changes are then made to the
SRST Gateway

Upgrades, patches,
etc. can add to more
touches at STST locations

2 x the Administration. High TCO

42

Avaya Memory Shadowing

Adds, Moves and Changers
Can be made when S8800 A or
S8800B Fails

Adds, Moves and Changes cannot be

made when the Publisher fails. Single
point of failure

DL360G7 - A

Publisher

DL360G7 - B

Subscriber

If the active DL360 Server fails

there will be NO disruption in
feature/function service. For
example, Calls can be put on hold,
transfer and conference. The two
DL360s are memory shadowed

If the active Publisher Server Fails

Active call lose all feature/function
Service. For example, calls cannot
be put on hold, transfer or conference.
The two Servers are not Memory
shadowed
43

Current Analyst Report

2010 / 2011 Current Analyst Report Avaya over Cisco
- Architecture
- Interoperability

Business value of Architecture and Interoperability are deemed far

more important than Mobility
44

Gartner Magic Quadrant for July 2010

Magic Quadrant for
Unified Communications
Bern Elliot, Steve Blood
July 28, 2010
Much smaller Avaya holding its own
against Cisco and Microsoft in UC
Avaya over Cisco/Microsoft:
Superior Services Support
More Software Features
Green Energy Efficientcy
Best in Class Architecture
Best in Class Resiliency
Best in Class TCO
First in Business Tablet Technology


:
http://rrc.ru/tabid/330/Default.aspx
:
www.rrc.ru

avaya unified communications

Belkin_p@rrc.ru

www.rrc.ru

avaya
communication manager