RESUME

BIPRAJIT SHARMA
B-1524, Kotla, Mubarakpur,
New Delhi 110003
Contact no: 09958730102
E-mail: burningstrom@gmail.com

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CAREER OBJECTIVE: To be an expert on the available technologies and significant

contributor to the growth of the organization and myself. My dedication, diligence and sincerity
would enable to achieve the goal and committed to continuous performance and development in
the industry in the field of technology.
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PROFESSIONAL SKILLS:

Good understanding of process, good analysis and interpretation skills.

Excellent in developing and implementing operational procedures.

Target and achievement oriented with an ability to take up a challenge and perform in
changing work environments.

Strong planning, organizational and interpersonal skills.

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Academic:

Completed H.S (+2) from T.B.S.E in year 2007.

B.Sc. Final Year, from Kuvempu University.

Technical Qualifications:

Currently Complete DNIIT (with above 70%) and continuing for GNIIT from
NIIT Delhi.

Professional Details:
1. Worked as a Technical Support CCE at Ienergizer Inc.
Time Period: (March 2010-April 2011).
Work Role: Provide Technical Support for EA Games customer.
2. Worked With Albion Global As a Technical Support Execute.
Time period: (August 2011-April 2012).
Work Role: Providing Technical Support regarding Windows, Printer,
Network and all desktop level software.
3. Worked with INR TechHub as a Senior Technical Support Executive.
Time period: (November 2012-December 2013).
Work Role: Providing Technical Support regarding Windows, Printer,
Network and various desktop level software.
4. Working with iYogi Technical Services as Technical Specialist (Windows,
Mac)
Work Role: Handling Macintosh operating system installation, repair,
upgrade, maintenance, and windows desktop level troubleshooting along
with data migration assistance.
Technical Skills and interests:
1. Good knowledge about Windows Operating System architecture,
maintenance, and repairing.
2. A strong knowledge about problem Solving, installing, maintaining
and basic level hardware repairing in MACHINTOSH OS.
3. Hardware knowledge about printers, routers and network
installation and deployment.
4. Basic idea about windows based programming and software
development.
5. Basic web development, blogging and social media management.
6. Basic idea about mobile operating systems iOS, android, and
Symbian and Windows OS.

Certifications:
1. Salesforce 1(CFL)

2. Exact Target (CML and EBU)

3. Salesforce Premier Expert for CFL.
4.Salesforce Basics and Navigation.

Key Skills and competencies:

1. Excellent customer facing skills.
2. A positive attitude towards customer service and good
communication skills.
3. Ability to be clear & concise when explaining technical
procedures to customers.
4. Ability to solve the technical issues over the phone and
remote desktop connection.

Personal Details:
Date of Birth
Sex
Linguistic Proficiency

29-04-1990
Male
English, Hindi & Bengali,

Hobbies:
Playing Games, Listening music.

--------------------------------------The above information is true to my knowledge & belief.

Looking for challenging position in company, where my knowledge and

skills can significantly impact company growth.
New Delhi

BIPRAJIT SARMA