Verify that the rear access cleanout or 2 sided printing module is installed.
Plug in the printer.
Power on the printer.
Open the access door and the carriage will move to the center.
Verify the print cartridges are installed.
Determine if the print cartridges are OK by noting which icon that the arrow on the print
carriage points to on the printer case (see below).
If a problem is indicated, verify that the correct print cartridges are installed.
If a problem is indicated, verify that all tape has been removed from the print cartridges.
Access Door
Encoder Strip
2 Sided Printing
Module
Print cartridges OK
Black print cartridges low on ink
Color print cartridges low on ink
Problem with black print cartridge
Problem with color print cartridge
Cancel Button
Rear Access
Cleanout
Assemby
Output Tray
Input Tray
Length Adjuster
Width Adjuster
Load paper correctly, set length and width adjusters properly for paper size loaded.
Close the access door.
If the printer is not plugged in or has been powered off, plug in the printer and power it
on. Power light should be on.
Create a self test. 1. Press and hold the (Power) button
2. Press the (Resume) button 3. Release the (Power) button
Watch the printer for smooth paper feed and check the output for missing nozzles.
(incomplete text or graphics)
If attached, test the 2 sided printing module. 1. Press and hold the (Power) button
2. Press the (Cancel) button 3 times 3. Press the (Resume) button once 4. Release the
(Power) button
If you successfully printed a self-test page with good print quality, the printer is OK.
If not, the easy steps listed in Section 4 often solve the problem.
Check the print cartridge nozzles for ink and debris. Clean the nozzles using a lint
Free swab moistened with distilled water.
Connect the printer to a host PC and execute the cleaning routine found in the
"Printer Services" tab in the "HP DeskJet Series Toolbox"
Remove power from the printer for 15 seconds and restore power. Ensure the Power
cord is firmly plugged into the printer and an active power source. Turn the printer
off and on twice.
Printer feeds paper but does Connect the printer to a host PC and execute the cleaning routine found in the
not print.
"Printer Services" tab in the "HP DeskJet Series Toolbox".
Power light on, but does not
Open the access door and verify the carriage moves and points to the
icon.
print.
If the carriages points at the
or
Ensure the input tray is not overloaded. Load a few sheets to the input tray to test
the paper path. Ensure the length adjuster is all the way forward and touching the
paper.
Paper partially ejected and Remove the rear access cleanout and pull out any damaged (curled/wrinkled) paper
the lights are flashing.
from between the rollers. Ensure paper is properly loaded in the input tray and press
the Resume (center) button.
Does not eject paper fully or Press the Resume (center) button to eject the paper and re-initiate a paper pick.
delays ejecting the paper.
Turn the printer and computer on in proper sequence as prescribed by the computer
manual.
Feeds multiple sheets.
Ensure the paper is not stuck together and meets the user manual specifications. Fan
the paper to free any attached sheets. Ensure the input tray is not overloaded and
contains the same type, size and weight of media.
Envelopes will not feed.
Ensure only one envelope is inserted into the single feed slot on the output tray.
Ensure envelopes have no bends or curls. Ensure envelopes are not overloaded.
Paper feed problems with2- Open the 2-sided printing module door and verify there are no obstructions in the
sided printing module.
paper path or excessive ink on the rollers. Remove and firmly re-install the 2-sided
printing module, making sure that it is fully seated in the printer.