CITIZEN'S CHARTER
AND
INFORMATION
A SPARK NEGLECTED MAKES A MIGHTY FIRE
www.dfs.delhigovt.nic.in.
www.delhi.gov.in
101
23412222
23412223
23412224
23412226
23414464
Director
Office
Residence
R.C. Sharma
23414000
23413134
Fax
23412593
23414262
(M)
9868040509
A.K. Sharma
(M)
9810264747
23414250
23417557
23414869
9868022790
Santokh Singh
(M)
26101345
If two nozzles are used to throw water on to the fire. It takes only
4 minutes to empty a water tender.
9811053440
CITIZEN'S CHARTER
AND
INFORMATION
CONTENTS
PAGE
No. DFS/98
D.F.S.
D.F.S.
The Delhi Fire Service came into existence in the year 1942 after
amalgamation of 2 fire stations which were separately functioning
Director
D.F.S.
D.F.S.
Delhi Fire Service had in all 4 fire stations with 14 appliances and total
staff numbering to 186 only.
After the partition of the country in August 1947 and subsequent
. .
D.FS
D.F.S.
Connaught Circus was built on modern lines in the year 1952. The radio
communication was first time introduced in Delhi Fire Service in 1954.
There was no planned expansion carried out at any stage and some
Station Officer
adhoc measures were taken to reinforce the fire service time to time
whenever any big fire incidents occurred. In the year 1970, Delhi Fire
D.F.S.
.
D.FS.
Sub officer
S.O. Band/S. O. Driver
D.F.S.
Fireman / Fire Operator/
Fireman Driver
Fire fighting is one of the most essential services of an organized society.
Jurisdiction
[2]
The total area of National Capital Territory of Delhi measuring about
1484 sq.km. is given fire safety coverage by the Delhi Fire Service. The
fire units are sent to tackle the incidents irrespective of the fact that the
area is under the control of any authorities like MCD, DDA, NDMC and
Cantonment Board etc..
The Delhi Fire Service is divided into 5 divisions and 9 sub-divisions for
Receiving of calls
The Delhi Fire
S e r v i c e Wo r k s o n a
Centralized Mobilizing
Scheme. All the
emergency calls made on
telephone No. 101 are
received by 10 telephones
having parallel lines
provided in the control
room at Head Quarters
which is manned round
the clock. As soon as the
call is received, the same is
transmitted to the nearest
fire station from the place of incident and pre-determined numbers of
units are dispatched immediately . The wireless communication is
available in all the fire stations. As well as on mobile units which helps in
quick transmission of messages to the fire station concerned. The facility
of dialing 101 can be used from PCO also with out putting the coin. In
case the fire becomes big, the message is sent on wireless by the officer
incharge from the fire scene to the control room and additional units are
responded from other fire stations in the vicinity. The public is, therefore,
advice to dial 101 immediately as soon as any fire is noticed by them. The
quick message to the fire service can help quick turnout & minimize
losses due to fire.
The fire call some times are made by public to the police control room on
telephone No. 100. There is a provision of hotline communication
between the control room of Delhi Fire Service and Delhi Police. These
messages are also sent and received quickly without much loss of time.
Caller's Name
Telephone No.
Address in Full
Nature of emergency.
26173583
2.
3.
4.
Chankya Puri
Mathura Road
Nehru Place
26112226
26341301
26445230
5. Okhla
6. Okhla phase-I
7. Safdar Jung
8. Sarita Vihar
NORTH WEST
1. Bawana
2. Bhorgarh
3. DSIDC Bawana
4. Fire Safety
Management Academy
5
Jawala Heri
6. Jawala Puri
7. Kehsav Puram
8
Moti Nagar
9. Mongol Puri
10. Narela
11. Pashcim Vihar
12. Rohini Sec-15
13. Rohini Sec-5
14. Tikari Kalan
15. Training Center
16. Wazir Pur
WEST
1. Dwarka
2. Hari Nagar
3. Janak Puri
4. Kirti Nagar
5. Nariana
6. Najafgarh
7. Parsad Nagar
8. Shankar Road
EAST
1. Darya Ganj
2. Gokulpur
26847511
26371344
24611111
29945066
27752222
27784996
27761904
27562535
25277201
25286717
27189090
25101151
27015280
27785311
25262095
27854357
27042777
25104544
27372621
28082565
25141433
25522000
25934846
25798798
28012214
25751999
28742222
23268219
22815612
3. Geeta Colony
22513330
4. Laxmi Nagar
22417747
5. Mandawali
22721190
6. Pai Walan
23244101
7. Shastri Park
22853933
8. Shahdara
22323322
9. Tahir Pur
22594700
CENTRAL
1. Connaught Circus
23414444
2. Headquarter Fire Station
23412222/ Extn.: 320
3. Jhansi Rani Road
23672229
4. Jahangir Puri
27636006
5. Rakab Ganj
23719479
6. Rashtra Pati Bhawan
23015321/4325
7. Roop Nagar
23842505
8. S.P.M Marg
23975553
9. Teliwara
23612755
10. Delhi Secretariate
Fire fighting services are provided
free
The Delhi Fire Service does not
levy any charges for the fire fighting
and rescue services provided to the
community within the
National
Capital Territory of Delhi. The deptt.,
however, recovers service charges if
the fire engines are required to be sent
outside the limits of NCT of Delhi in
the neighbouring states or in case if a
fire engine is hired for public or
private functions. It is, therefore, for
the information of general public that
no fees/charges are required to be
paid by anyone for the services
rendered by the fire service.
The fire prevention wing is headed by a Chief Fire Officer and assisted
by Deputy Chief Fire Officer & Divisional Officer, Assistant Divisional
Officer & Station Officers.
Issue of No Objection Certificate
Once the guidelines have been issued by the fire department, the
application for obtaining no objection certificate may be submitted to
the Director by the builder/owner of the premises.
The owners/builders are further advised to ensure the
compliance of all the fire safety guidelines before they approach the
Director for No Objection Certificate. No inspection fee is levied by the
fire service for such inspections or issue of NOC's. In case of any
difficulty the matter should be reported to the Director or the Chief Fire
officer. The Chief Fire Officer or Dy. Chief Fire Officer may also be
contacted in case there is a delay in carrying out the inspection or issue
of fire safety guidelines, or issue of NOC after the inspection has been
carried out etc.
The Department does not levy any charge for this job for the time being.
Training to general public.
The fire service provide training facility at the Training Centre or
at the nearest fire station to the employees of the public sector/ private
sector undertakings. The training fees is levied for long duration courses
but the same is free for the short duration courses.
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Sports Activity
The different sports activities are held for the welfare of officers &
employees of Delhi Fire Service
Public Co-operation
The public co-operation is valuable in mitigating the losses due
to fire. Any lack in co-operation or delay in communicating the fire /
emergency message would mean an increase in the size of fire and thus
the losses. It is, therefore, imperative that each fire incident, however
small, be quickly reported to Delhi Fire Service.
The public present in the vicinity can also initiate action to douse
the fire by throwing water or dry sand to the burning objects or breaking
the continuity of burning materials in case of juggi fires or fires in rural
area. This action may help in extinguishing most of the fires and also
keeping the fire under control till the arrival of fire service. The fire
engines travel on the same roads which some times are overflowing
with the traffic which adds to delay in the arrival to the fire scene.
Give way to the fire
engines.
The public is adviced to
come to the left of the road
as and when they hear fire
bell of siren of the fire engine.
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13
FU
EL
ER
IZ
ID
OX
14
Do's
Good House Keeping must be
ensured .
Always use ashtrays while smoking
KEEP FIRE/SMOKE
and deposit smoked butts in them
CHECK DOORS CLOSED
after extinguishing .
All receptacles for waste should be
emptied at regular intervals.
Faulty electrical appliances should be
repaired / replaced immediately.
Switches and fuses should conform
to correct rating of circuit.
Welding/cutting jobs should be
carried out under strict supervision .
Keep smoke / Fire Check doors
closed.
Keep means of escape clear of
obstructions .
Impart elementary fire fighting training to occupants .
DOOR
CLOSER
Don'ts
Don't dispose off
lighted cigarette ends
carelessly.
Don't paint fire
detector/ sprinkler
heads.
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16
Don't throw matches, cigarette ends or pipe ash into waste paper
baskets.
Don't allow the children to play in the kitchen.
Never place oil lamps, agarbattis or candles on the floor or near
combustible material.
Don't wear loose, flowing clothes while cooking Specially avoid
synthetic clothing.
Don't keep crackers in your pocket or use fire works inside the
house.
Never light fireworks under confinement in a metal container.
Never light flowerpot (anar) while holding it.
Never reach for any article over a fire.
Don't refill a burning stove. And never leave open fire unattended
Fire Safety Precautions Against Electricity
About 60% fires are of electric origin on account of electric short circuit,
overheating, overloading, use of nonstandard appliance, illegal tapping
of electrical wiring, carelessness and ignorance etc. It can lead to serious
fire and fatal accidents, if proper instructions are not followed. Such
incidents can be minimized to a great extent if adequate fire precautions
are observed. Electrical fires spread rapidly especially in buildings and
cause loss of lives and property. It is, therefore, necessary to act fast.
Raise an alarm for help. Switch off power supply to de-energise the
equipMent. Use dry sand, CO2 , dry powder or Halon type fire
extinguishers.
Do's
Use I.S.I. certified appliances.
Use good quality fuses of correct rating, miniature circuit breakers
and earth leakage circuit breakers.
Use one socket for one appliance.
Switch off the electric supply of the fire affected areas .
For a long duration.
Fuses and switches should be mounted on metallic cubicles for
greater safety against fire.
Replace broken plugs and switches.
Keep the electrical wires away from hot and wet surfaces.
Switch off appliance after use and remove the plug from the socket.
Switch off the 'Main' switch when leaving home
Uncontrolled fire knows no frontiers.
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18
Do's
Store flammable liquids, gases, solvents, chemicals in stable racks,
correctly labelled.
Keep chemicals in cool and dry place away from heat.
Where hazardous chemicals are used/stored, ensure adequate
ventilation and prohibit smoking.
Maintain good house keeping. Ensure cigarettes are extinguished
before disposal.
Use fuses and circuit breakers of correct capacity.
Before welding operation, all traces of flammable material must be
removed to a safe distance.
Welding/Hot works should be carried out under proper fire watch.
Keep all machinery clean and lubricate it to avoid friction and
overheating.
Regular fire drills should carried out.
Don'ts
Don'ts smoke
in prohibited
Secondary
areas.
Don't place
obstruction in
m e a n s o f
escape.
Don'ts use
damaged cord
and avoid
temporary
connection.
Don't plug too
many electrical appliances in one socket.
EVACUATION
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Always Remember:
Fire is a Good Servant, But a Bad Master -Prevent fire
In the interest Of Your Own Safety
You must know the escape routes , how to operate fire alarm and how
to use first aid fire fighting equipments . Do not use lift as a means of
escape . Do not shout or run. This tends to cause panic .
Call the Fire Brigade
The services of the Fire Brigade are provided free of cost . Dial 101
irrespective of the size of the fire . You don not need a coin to communicate
on this number, even when you use the P.C.O.
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evaluate their cases, and keeping in mind the constrains of space, load
carrying capacity, etc. in such already existing restaurants, insist on
certain immediate safety measures being put in place as an interim
measure, and these shall include at least the following requirements:
1. Hose Reel
2. Down Comer: Required for Ground + 3 and above but less than 15
mts height.
3. Automatic Sprinkler System: Required except in case of restaurants
at ground floor only with provision of a fire service two way inlet at
ground floor.
4. Manually operated Electric Fire Alarm Systems
5. Terrace Tank: 2500 lts for Hose Reel and 5000 lt in case of sprinkler
and Down comer.
6. Fire pump at the terrace level with minimum pressure of 0.3 N/mm
(3kg/cm sq): 225 LPM with 40 mts head at terrace in case of hose reel,
450 LPM in case of sprinkler/down comer and a jockey pump of
suitable capacity 180 LPM/225 LPM respectively.
7. Fire extinguishers as per IS:2190
8. Access to Plot: Minimum 4.5 m
9.
Emergency light with battery back up
10 Electric wiring to be of conduit or concealed type with MCB/ELCB
11. Illuminated exit signs
12. Emergency power supply to meet the requirements of fire safety
facilities.
13. Means of escape: Two exits for restaurants above 50 seats or if the
restaurant is functioning at 2nd floor (above G+1) or above this
floor.
14. Smoke Venting
DO NOT
assume it is a drill,
your life may depend on it !
No safety know fire, know safety no fire.
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Emergency Procedures
Request in this regard may be sent to the Delhi Fire Service can depute its
13. Wherever generator set is uses in the school premises, apart from
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14. All furniture of the school including chairs and table must be got
printed with fire retardant paints that are approved by Central Building
Research Institute (CBRI) Roorkee. As the fire retardant paint is likely to
be costly, the schools are hereby allowed 3years time to get this job
completed. However, while purchasing new furniture for the school
management shall ensure that the new furniture is eitherpainted with
fire retardant paint or fabricated out of fire resistant material.
15. Every room with a capacity of over 45 persons in area shall have
minimum 2 door ways (clause10.4.2 of NBC)
16. Upper floor shall have minimum 2 Exit ways Stair ways as far
removed from each other as possible (clause 10.4.2 of NBC) II. Specific
Measures
2. A hose reel, 30 m long and fitted with 6.5 mm diameter nozzle at the
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2. First aid hose reel shall be provided in the auditorium on either side of
the stage.3. In case, stage is made of wood and/or curtains are provided
a.
b.
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c.
d.
e.
f.
g.
h.
i.
j.
k.
32
l.
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(c)
(8) MAINTENENCE
(a) All temporary structure shall be maintained in a safe and sanitary
condition. All devices or safe guard which are required by this
standard shall be maintained in good working order.
(b) All temporary structure shall be periodically inspected and any
deterioration of defect observed shall be brought to the notice of the
authority for remedy.
C : - The following fire safety requirements are to be incorporated /
recommended.
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5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
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ELECTRICAL WIRING:
The distribution cables / wiring
shall be laid through metal conduits, preferably concealed type with
access for inspection. Earth leakage circuit breaker shall be provided.
To eliminate the risk of fire due to the electrical short circuit of
sustained overloads. It is a must to install Miniature Circuit Breaker
must bear the IS (8828-1978) Certification mark.
EMERGENCY POWER SUPPLY: The standby electric generator
shall be installed of adequate capacity to supply power to staircase
and corridor lighting circuit, exit signs and fire pump in case of
failure of normal supply. The generator shall be capable of taking
starting current of all the machines and circuits stated above
simultaneously and must be automatic in action.
FIRE DOORS: Self-closing fire / smoke doors shall be provided with
one hour fire resisting rating.
MATERIAL FOR CONSTRUCTION: The material used for
construction of the building shall be non-combustible.
STATIC WATER TANK: An overhead tank as proposed on the
terrace having 10,000 ltrs capacity shall be provided for fire fighting
as an alternative source of water supply.
DOWN COMER SYSTEM : - The system shall be provided in the
building as per BIS Code of Practice / Specifications.
HOSE BOX : - Hose box of suitable dimension shall be provided near
each internal hydrant. Its design shall be such that it can be readily
opened in an emergency. Each box will comprise of delivery hoses
and short branches. All items should be ISI Marked.
FIRST AID HOSE REEL: A first aid hose reel with 36 M. of hose reel
tubing having a bore of 20 mm. and terminating into a shut off nozzle
of 5 mm. outlet shall be provided on a revolving drum installed in the
building. The system may be fed with overhead water tank /
underground static water tank with suitable boosting arrangements.
The installation must confirm to IS : 884. Hose of hose reel shall be ISI
marked.
FIRE PUMP: One number of electric driven pump 450 LPM Capacity
automatic in operation shall be provided for fire fighting system as
per National Building Code Part IV.
AUTOMATIC SPRINKLER SYSTEM (IN CASE OF BASEMENT
AREA IS MORE THAN 200 SQ MTRS) : - The system shall be
installed in entire basement / building in accordance with BIS 15105 /
15.
16.
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18.
19.
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Photo Gallery
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Photo Gallery
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We serve to save
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Photo Gallery
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Photo Gallery
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CLASSES
A
Fire caused by combustion
of solid materials, mainly of
organic origin, which
normally burn & produce
ash e.g. wood, paper, straw,
textile, coal, car tyres.
B
Fire caused by combustion
of liquids or materials that
liquifies e.g. petrol,
benzene,oils, fats, paints,
tar, ether, alcohol.
Suitable Extinguisher
WATER
FOAM
DRY CHEMICAL POWDER
CO2
CLASSES
C
Fire caused by combustion
of gases e.g. methane,
propane, hydrogen,
acetylene natural gas &
city gas
Suitable Extinguisher
D
Fire caused by combustion
of materials of metals
e.g. aluminum,
magnesium, lithium,
sodium, potassium &
there alloys.
WATER
FOAM
DRY CHEMICAL POWDER
CO2
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Fire destruction is one man's job, Fire prevention is every body's job.