Process/Activity

L1.DMS. Document Management Services

Start

Mandate and
Commitment
L2.A.DMS

Standardize the
Document
Management
Process
L2.B.DMS

Implement the
Document
Management
Proces
L2.C.DMS

Monitor and Review

the Document
Management
Proces
L2.D.DMS

Improve the
Document
Management
Process
L2.E.DMS

Finish

L2.A.DMS Mandate and Commitment

Management
Representatives

Champion

General Manager

Start

NO

Create SLA

Key Deliverables Process/Activity

Review SLA

YES

Approval SLA

Approval SLA

Finish

Service Level
Aggrement (SLA)

L2.B.DMS Standardize The Document Management Process

Management
Representatives

Operational
Representatives

Champion

Owner

Start

Develop
Documentation Plan

NO

Review
Documentation
Plan

YES

Approval
Documentation
Plan

NO

YES

Define The Context

of Organization

Determine Business
Process (BP)

Conduct BP

Challenge Session
NO

Recieve MDR

NO
Follow up the result
of BP Challenge
Session

Approval BP

Review BP

YES
Difane the need for
Document and
Records based on
BP

Prepare The EDMS

YES

NO

Process/Activity

YES

NO
Develop Master
Document Register
(MDR)

Approval MDR

YES
Finish

Key Deliverables

EDMS

Documentation
Plan
Business Process
Mapping
Master Document
Register

Review MDR

L2.C.DMS Implement The Document Management Process

Operational Representatives

Start

Owner

Document Controller

Document
Lifecycle
Process
L3.C.01.DMS
Filling System
and Storage
Management
Process
L3.C.02.DMS

Develop the filing

and storage plan

Asess the risk

Recoeds
Lifecycle
Process
L3.C.02.DMS
Develop reporting

Determine risk
control
Finish

Process/Activity

Develop filing and

storage system

Key Deliverables

DMS Infrastructure
DMS Resources
Master Record
Register (MRR)
File and storage
plan
Records Dispotition
Program
Disaster Plan

DMS Reporting

L2.D.DMS Monitoring and Review The Document Management Process

Management
Representatives

Top Management

Operational
Representatives

TDC

Start

Report the
implementation of
DMS

Measure the
performance

Audit the DMS

Process/Activity

Review the DMS

Start

Key Deliverables

Improvement
Program

Performance
Report

Implementation
Report

Audit Report

L2.E.DMS Continues Improvement Process

Inisiator

Management
Representatives

Operational
Representatives

Start

Improvement
request

Conduct corrective
action

Review the
effectiveness

Update the
documentation plan

Process/Activity

Manage the change

Finish

Corrective Action
Request

Key Deliverables

Corrective Action
Report
Documentation
Plan (Update)

Document Management Process

Owner

Document Controller

Users

TDC

Archvist

Start

Create Document
based on MDR

Follow up

Register The
Document

Routing for
Review

NO

YES

Follow up

Routing for
Approval

NO

Recieves Master
Document
Digitalize The
Document

YES
Start

File and Store

Management
Process
L3.C.03.DMS

Legalize The
Document
Reciev External
Document

Register The
Document

Access The
Document in EDMS

Publish The
Document in EDMS
NO
Control of
Change
YES

Key Deliverables

Process/Activity

Type of change?
Expired

Obsolute

Revalidate the
document

Move the document

from EDMS

Document

MDR (Update)

Electronic
Document
MDR (Update)

Finish

Records Management Process

Owner

Document Controller

Users

TDC

Archvist

Start

Create/Recieve
Record

Capture the records

Register the records

Classify the records

File and Store

Management
Process
L3.C.03.DMS

Access Records

Transfer Records

Recieve Records
NO

Recieve Records

Digitalized the
Records?

File and Store

Management
Process
L3.C.03.DMS

YES

Digitalize The
Records

Finish

Process/Activity

Legalize The
Records

Upload The Records

in EDMS

Key Deliverables

Master Record
Register (Update)

Master Record
Register (Update)

Records Dispotition
Program (Update)

File and Store Management Process

Document Controller

TDC

Archvist

Start

Arrange the record

in Filing System

Update The Master

Records Register

Arrange the record

in Storage System

Conduct Routine
Inspection

Need Corrective
Action?

YES

Update The Records

List

NO
Conduct Corrective
action

Effective action?

Retain the records

NO

YES
Dispose the
records

Provide Inspection
Report

Retrive the records

Finish
Destroy the records

Recieve the
permanent records

Finish

Process/Activity

Transfer the records

Preserve the
records

Key Deliverables

Master Record
Register (Update)

Records Dispotiton
Program (Update)

Records Dispotiton
Program (Update)

L3.D.01.DMS Auditing Process

Management Representative

Lead Auditor

Auditor

Develop Audit Plan

Coduct Audit

Coduct Opening
Meeting

Nonconformity

Auditee

Start

Develop Audit
Progran

Provide evedent

YES

Develop NCR

NO

Effective
Corrective
Action

Develop Audit
Report

YES

Close The NCR

Coduct Closing
Meeting

Key Deliverables

Process/Activity

Recieve Audit
Report

Update Audit
Report

Finish

Audit Program

Audit Plan
Audit Report

NCR

Conduct Corrective
Action

NO

Name of Process
Role or Function 1

Role or Function 2

Role or Function 3

Role or Function 5

Role or Function 4

Key Deliverables Process/Activity

Start

Activity/Task 1

Activity/Task 2

Sub Process

Decision 1

NO

YES

Finish