Semester End Examination Jan 2016

Exam Date: 1/18/2016

MBA IB (1st Semester)

AMB101 - Principles of Global Business Management
1.
2.
3.
4.

Section A: Case Study Total 5 Questions, each question carries 4 marks.

Section B: Total 50 Questions, each question carries 1 mark.
All questions are compulsory.
There is no negative marking for wrong answers.

Section A: CASE STUDY

"Milk product limited is engaged in collecting, processing and distributing in milk and milk products in a
large city of South India. Most of the products of the company are such that as these have to be distributed
on daily basis. The company has a crew of distributors who approach the fixed customers, both bulk
buyers and individual customers. R. Kamath joined the crew of distributors after graduating in commerce.
The distribution manager was quite impressed by R. Kamath at the time of interview but initially could
not offer him a better job than that of a distributor. However, he promised to give him better job than that
of a distributor. However, he promised to give him better opportunity whenever available. Mr. Kamath
joined gladly.
The distributors are employed on monthly salary basis. In order to ensure distribution of the products,
the company has a provision of overtime pay. Normally, crew members work slowly in the beginning just
to accumulate overtime pay. The pace becomes hectic towards the end of the day with some overtime to
meet the distribution schedule. There is no group leader but there are several old timers who influence
newcomers regarding the work rules. Mr. Kamath did not like this method of working but had to follow
the group to be a good team mate. He gathered that over the years, the company had paid around sixty
percent overtime unnecessarily.
After a year, impressed by the work of Mr. Kamath and his overall suitability, the distribution manager
offered him the position of distribution supervisor. The basic duty of a distribution supervisor was to look
after the distribution system and to develop new customers in a given area. Beside Mr. Kamath, there
were four other supervisors also. Ramesh was sure of making distribution system effective as he was
aware about the delaying tactics of the crew. He was quite sure about the cutting the overtime cost and
impressing upon the manager about fixing the quota of work per day in two parts before lunch and after
lunch. The distribution manager left convinced and introduced the system. However, the efficiency
dropped down considerably and no crew member was near the target."
Ques : 1
Option A
Option B
Option C
Option D

At Milk Product Limited, distributors were employed on the basis of

Daily Wages
Monthly Salary
Commission
Partnership

Ques : 2
Option A
Option B
Option C

Crew members work slowly in the beginning of the day, as

They were overloaded with work
They were demotivated
To get overtime pay
AMB101

Semester End Examination Jan 2016

Exam Date: 1/18/2016

MBA IB (1st Semester)

AMB101 - Principles of Global Business Management
Option D To get back home early
Ques : 3
Option A
Option B
Option C
Option D

For extra work company was giving

Commission
Overtime Payment
Holiday Packages
Non Monetary Rewards

Ques : 4
Option A
Option B
Option C
Option D

Newcomers in the distribution team were influenced by

Team Leaders
Managers
Old employees
Customers

Ques : 5
Option A
Option B
Option C
Option D

After implementing new policy the efficiency of the Milk Product Limited was
Decreased
Increased
Stagnant
Remarkably High

Section B
Ques : 6
Option A
Option B
Option C
Option D

The concept of management by objectives was introduced by

Peter Drucker
George Odiorne
Rensis Likert
Elton Mayo

Ques : 7
Option A
Option B
Option C
Option D

Science is a body of which type of Knowledge?

Assimilated
Organized
Superior
Specific

Ques : 8
Option A
Option B
Option C

Organising process does not involve one of the following elements

Departmentation
Delegation of authority
Fixing responsibility
AMB101

Semester End Examination Jan 2016

Exam Date: 1/18/2016

MBA IB (1st Semester)

AMB101 - Principles of Global Business Management
Option D Appraisal of a subordinate
Ques : 9
Option A
Option B
Option C
Option D

Which one of the following approach has emerged from the findings of Hawthorne experiments
Human behaviour approach
System approach
Human Relations Approach
Decision theory approach

Ques : 10
Option A
Option B
Option C
Option D

Appraisal based on results is based on

Management by objective
Critical incidents
Graphic sales
Grading system

Ques : 11 Who said, Management is a multiple organ that manages a business, manages a manager and manages
workers and work?
Option A Peter Drucker
Option B Max Weber
Option C Hanry Fayol
Option D Koontz
Ques : 12
Option A
Option B
Option C
Option D

management is combination of
Art & Profession
Science & technology
Art, Science & Profession
Profession & Science

Ques : 13
Option A
Option B
Option C
Option D

Which of the following is not a basic function of the management process?

Planning
Organizing
Working
Controlling

Ques : 14 Which of the following functions or activities requires recruiting and placing qualified personnel needed
for the organization so that it may achieve its objectives and goals?
Option A Planning
Option B Leading
Option C Staffing

AMB101

Semester End Examination Jan 2016

Exam Date: 1/18/2016

MBA IB (1st Semester)

AMB101 - Principles of Global Business Management
Option D Directing
Ques : 15 Who studied the nature of specific jobs, and broke the tasks into basic work units with the end result
providing the one right way to perform the job?
Option A Henry L. Gantt
Option B Frederick W. Taylor
Option C Elton Mayo
Option D Douglas M. McGregor
Ques : 16 The Hawthorne studies:
Option A Found that to increase worker efficiency, management must analyze and minimize the motions required
to complete a task.
Option B Found that when workers know they are being watched, their productivity increases
Option C Found that a worker is inherently lazy and will use any excuse not to perform their duties.
Option D Found better ways to manage projects by creating charts of when tasks should be completed.
Ques : 17
Option A
Option B
Option C
Option D

Which one of the following element is not a barrier to effective planning

Rapid environmental changes
Inadequate appreciation of planning
Organisational inflexibility
Social responsibility

Ques : 18 Which one of the following aspects of managing has not been emphasised by Mcgregor's theories X and
Y
Option A planning
Option B Organising
Option C Directing
Option D Appraisal
Ques : 19
Option A
Option B
Option C
Option D

Which one of the following is the most descriptive charactristic of the management
Decisive
Amiable
Kindly
Agreeable

Ques : 20
Option A
Option B
Option C

The management of people/labor should be handled by what department in an organization?

Accounting
Information Systems
Human Resources
AMB101

Semester End Examination Jan 2016

Exam Date: 1/18/2016

MBA IB (1st Semester)

AMB101 - Principles of Global Business Management
Option D Customer Service
Ques : 21
Option A
Option B
Option C
Option D

_________ is the process of getting results accomplished through others.

Leading
Working
Delegating
Ordering

Ques : 22
Option A
Option B
Option C
Option D

With which aspect is management audit concerned

qualities of managers
quality of managerial actions
valuation of managers
valuation of physical assets

Ques : 23
Option A
Option B
Option C
Option D

Which one is not a stage of control

feedforward control
concurrent control
quality control
feedback control

Ques : 24
Option A
Option B
Option C
Option D

A budget is what type of control?

Behavioral
Financial
Standard
Process

Ques : 25
Option A
Option B
Option C
Option D

Which one is correct order

planning, action, control
action, planning, control
control, planning, action
planning, budgeting, control, action

Ques : 26
Option A
Option B
Option C
Option D

which one is not an element of communication process

encoding
channel
receiver
measurement

AMB101

Semester End Examination Jan 2016

Exam Date: 1/18/2016

MBA IB (1st Semester)

AMB101 - Principles of Global Business Management
Ques : 27
Option A
Option B
Option C
Option D

Time management is a part of

simulation training
transactional analysis
self- development
sensitivity training

Ques : 28
Option A
Option B
Option C
Option D

In regard to staffing function, which combination of activities in sequential order is correct

job analysis, recruitment, selection, placement
recruitment, selection, placement, job analysis
selection, job analysis, placement, recruitment
placement, recruitment, selection, job analysis

Ques : 29
Option A
Option B
Option C
Option D

Manpower planning is also known as

organisational planning
human resource planning
job planning
manpower inventory planning

Ques : 30 A manufacturing company has divided its departments into pattern making, fabric cutting, and fabric
coloring. What type of departmentalization is this?
Option A Geography Departmentalization
Option B Function Departmentalization
Option C Process Departmentalization
Option D Product Departmentalization
Ques : 31
Option A
Option B
Option C
Option D

Which one of the following is not a behavioral model

Autocratic
Custodial
Supportive
Ancient

Ques : 32
Option A
Option B
Option C
Option D

Which one of the following factors is not important in organisation design

Environment
Strategy
Informal Relationships
Technology

Ques : 33 Sales forecasting is not related to estimating

AMB101

Semester End Examination Jan 2016

Exam Date: 1/18/2016

MBA IB (1st Semester)

AMB101 - Principles of Global Business Management
Option A
Option B
Option C
Option D

Industry sales
Company sales
Territory sales
Sales performance

Ques : 34
Option A
Option B
Option C
Option D

Which one of the following theories is a process theory of motivation

Maslow's need hierarchy
Vrooms valence expectancy
Motivation- hygiene
Equity theory

Ques : 35
Option A
Option B
Option C
Option D

Which one of the following is not a planning premise

Internal
Controllable
Tangible
Remedial

Ques : 36
Option A
Option B
Option C
Option D

Hawthorne Studies is related to which stage of the organisational behaviour evolution

Industrial revolution
Scientific management
Organisational behaviour
Human relations movement

Ques : 37
Option A
Option B
Option C
Option D

In present context, challenges for OB are

Employee expectation
Workforce diversity
Globalization
All of the above

Ques : 38
Option A
Option B
Option C
Option D

Leadership motivates the people to work and not the power of money, this concept is related to
Autocratic model
Custodial model
Supportive Model
Collegial Model

Ques : 39 OB focuses at 3 LevelsOption A Individuals, Organisation, Society

Option B Society, Organisation, Nation

AMB101

Semester End Examination Jan 2016

Exam Date: 1/18/2016

MBA IB (1st Semester)

AMB101 - Principles of Global Business Management
Option C Employee, Employer, Management
Option D Individual, Groups, Organisation.
Ques : 40
Option A
Option B
Option C
Option D

High rate of ______________ increase cost and tend to place less experienced employee in job
Training
Absenteeism
Employee Turnover
Strikes

Ques : 41
Option A
Option B
Option C
Option D

________________________ advocated that humans are essentially motivated by levels of needs

A. Maslow
Follet
Elton mayo
Ivon Pavlov

Ques : 42
Option A
Option B
Option C
Option D

______________ explains internal processes of choice among different behaviours

Equity Theory
Expectancy theory
Goal attain theory
Goal setting Theory

Ques : 43
Option A
Option B
Option C
Option D

Concerning organizational cultures,

a strong culture is a more productive environment
a weak culture is a more productive environment
the specific culture that contributes to positive effectiveness is well known
the stronger the culture, the more influential it is on employee behavior

Ques : 44
Option A
Option B
Option C
Option D

Groups created by managerial decision in order to accomplish stated goals of the organization are called
formal groups
informal groups
task groups
interest groups

Ques : 45
Option A
Option B
Option C
Option D

Continued membership in a group will usually require

supporting the group leader
conforming to group norms
encouraging cohesiveness in the group
developing a status system

AMB101

Semester End Examination Jan 2016

Exam Date: 1/18/2016

MBA IB (1st Semester)

AMB101 - Principles of Global Business Management
Ques : 46 The attitude based on Beliefs, opinion, Knowledge, or information about the particular event which the
employee possesses is under ____________ component of Attitude.
Option A Behavioral
Option B Cognitive
Option C Affective
Option D Positive
Ques : 47
Option A
Option B
Option C
Option D

Among the following which is not a problem in changing the attitude of the employee
Insufficient Information
Resistant by employee
Cognitive Dissonance
Cognitive Dissonance

Ques : 48 The combination of characteristics or qualities that form an individuals distinctive character is the
definition of
Option A Personality
Option B Motivation
Option C Attitude
Option D behaviour
Ques : 49 The family condition and impact of the parents is the main base for the personality of a person. Later it
might change by ______________________.
Option A thinking
Option B external influences
Option C own ability
Option D learning experiences
Ques : 50
Option A
Option B
Option C
Option D

Which of the following is not a step in perceptual Process?

Object
selection
Perception
Response

Ques : 51 Putting people in to a convenient group on basis of some characteristics and make an assumption to
perceive is called as
Option A Stereotyping
Option B Perception
Option C Perceiving

AMB101

Semester End Examination Jan 2016

Exam Date: 1/18/2016

MBA IB (1st Semester)

AMB101 - Principles of Global Business Management
Option D Perceiving
Ques : 52
Option A
Option B
Option C
Option D

------------represent noblest thoughts, ideals etc.

Id
Ego
Super Ego
Negative Ego

Ques : 53
Option A
Option B
Option C
Option D

While managing political behaviours in organization, the manager requires discouraging:

Negotiation
Relationships
Self interest
Dialogue

Ques : 54 Mr.Sajeev rated Mr. Rajiv high in his job evaluation because both belong to same area and graduated
from the same University. It is an example of:
Option A Central Tendency
Option B Similar-to-me effect
Option C Halo effect
Option D Misperception
Ques : 55
Option A
Option B
Option C
Option D

Most valuable asset in an organization is

Land and building
Human being
Cash and bank balances
technology

AMB101