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Komunikasi Interpersonal Berkesan

Jangka Masa: 2-3 Hari

Pengenalan

Kemahiran komunikasi adalah salah satu kemahiran yang paling penting dalam kehidupan kita. Sama
ada di tempat kerja atau di dalam kehidupan peribadi, tahap keupayaan kita berkomunikasi boleh
mempengaruhi tahap kejayaan dalam apa juga bidang yang kita ceburi.

Oleh kerana itu, untuk berjaya dalam kerjaya dan kehidupan peribadi, anda perlu mahir
berkomunikasi.

Kursus ini memberi anda strategi-strategi dan teknik-teknik utama yang akan membolehkan anda
menangani dengan lebih profesional dan berkesan sebarang situasi komunikasi.

Topik-Topik Utama

Pengertian & Kepentingan Komunikasi


 Proses-Proses & Halangan-Halangan Komunikasi
 Menjadi Pendengar Yang Berkesan
 Menyampaikan Mesej Dengan Berkesan
 Mekanik & Implikasi Bahasa Bukan Lisan & Bahasa Badan
 Menampilkan Imej Diri Yang Positif
 Mengendalikan Konflik
 Interaksi Dengan Ketua, Rakan Sekerja, Pelanggan, Tetamu
 Resolusi & Pelan Tindakan

Siapa Harus Hadir?

Kursus Kemahiran Komunikasi Interpersonal Berkesan ini sesuai diikuti oleh semua peringkat
kakitangan organisasi khususnya mereka di peringkat pengurusan pertengahan dan kakitangan-
kakitangan sokongan.

Effective Communication & Interpersonal Skills


Duration: 2-3 Days

Introduction

People in organisations typically spend over 75% of their time in interpersonal situations. So important
communication is, the ability to communicate effectively is the key to success in your personal and
career lives.

Improving the communication skills of your organisation's employees means, improving their attitude
and the way they perform their jobs. This, in turn leads to better working environment, teamwork,
customer service and productivity.

How You Will Benefit?

Communication & Interpersonal Skills programme gives you the strategies and techniques for handling
any communication situations with greater flexibility, confidence and impact.

Key Learning Points


• Importance of Effective Communication in Business & Personal Lives.
• The Process and Barriers to Communication.
• Overcoming Barriers to Effective Communication.
• The Roles & Impacts of Perception in Communication.
• The Mechanics, Roles & Implications of Non-Verbal & Body Language in Interpersonal
Communication.
• Emphatic Listening Skills - The Master Skills to Successful Communication.
• Projecting Your Best Image.
• Praising & Criticizing Others.
• Giving Instructions & Receiving Feedback Effectively.
• Effective Negotiation and Resolving Conflicts Techniques.
• Assertive Communication Skills.
• Scoring Points with Superiors, Subordinates & Others.

Who Should Attend?

Effective Communication & Interpersonal Skills Course is designed for new managers, executives,
supervisors, and those who need the skills and techniques for handling any communication situations
with greater effectiveness.