Study Guide MIS315 2010v2

Chapter 1
Multiple Choice
What is the most important reason for Google being
able to pursue four business strategies
simultaneously?
A. The company has a global platform.
B. The company has a huge amount of cash reserves.
C. The companys platform enables it to develop
applications quickly and deliver applications and
results to users almost instantaneously.
D. The company saw that Microsoft was vulnerable
as a result of Microsofts proprietary software model.
E. The company has excellent employee benefits.
ANS: C
REF: Chapter 1 opening case
Which of the following statements is not correct?
A. To succeed in todays environment, it is often
necessary to change business models and strategies.
B. IT enables organizations to survive in the face of
business pressures.
C. IT requires small investments over a long period
of time.
D. Organizations can leverage their platforms to
develop Web-based applications, products, and
services.
ANS: C
REF: Material following chapter opening case
The fact that you practice continuous computing
means all of the following except:
A. You are surrounded by a movable information
network.
B. You can pull information about almost everything
from anywhere all the time.
C. You can push your ideas to the Web.
D. Your daily routines are exactly the same as
students 20 years ago, but you can do your tasks
much slower and with more effort.
C. competitive
D. relatively static
E. real-time
ANS: D
_____ deal with the planning for and the
development, management, and use of technology
to help people perform their tasks related to
information processing.
A. IT architecture
B. IT infrastructure
C. information technology
D. management information systems
E. IT services
ANS: D
REF: 1.1 Information Systems: Concepts and
Definitions
_____ conveys understanding, accumulated learning,
and expertise as they apply to a current problem.
A. data
B. information
C. knowledge
D. experience
E. wisdom
ANS: C
Definitions
_____ is (are) data that have been organized to have
meaning and value to a recipient.
A. data
B. information
C. knowledge
D. experience
E. wisdom
ANS: D
ANS: B
Definitions
The modern business environment has all of the

following characteristics except:
A. global
B. interconnected
The list of all your purchases from Amazon (books

bought, price paid, dates) would be considered to be:
A. data
B. information
C. knowledge
D. experience
E. wisdom

Definitions
ANS: B
Definitions
An organizations information technology

architecture:
A. provides a guide for current operations
B. provides a blueprint for future directions
C. integrates the information requirements of the
organization and all users
D. is analogous to the architecture of a house
E. all of the above
If Amazon uses a list of all your purchases (books

bought, price paid, dates) to recommend other books
to you, then Amazon is applying its _____.
A. data
B. information
C. knowledge
D. experience
E. wisdom
ANS: C
Definitions
A listing of all courses offered at your university
would be considered _____, where a listing of all
courses required in your major along with the credit
hours and pre-requisite requirements would be
considered _____.
A. information, data
B. knowledge, information
C. information, knowledge
D. data, information
E. data, knowledge
ANS: D
Definitions
You are registering for the next semester at your
university. The combination of your previous
experience registering, your major, the courses you
need, the prerequisites for each course, the times you
need each course, and the professors teaching each
section, as well as your work schedule, means that
you are using _____ to select your class schedule.
A. information
B. knowledge
C. expertise
D. wisdom
E. data
ANS: B
ANS: E
Definitions
_____ are the computer hardware, software, and
communications technologies that are used by IT
personnel to produce IT services.
A. IT components
B. IT services
D. information system
E. computer-based information system
ANS: A
Definitions
An organizations _____ consists of the physical
facilities, IT components, IT services, and IT
management that will support the entire organization.
A. information technology architecture
B. information technology infrastructure
D. information system
E. computer-based information system
ANS: B
Definitions
_____ is the integration of economic, social, cultural,
and ecological facets of life, enabled by information
technologies.
A. regionalization
B. nationalization
C. globalization
D. business environment
ANS: C
REF: 1.2 The Global, Web-Based Platform
The Global, Web-Based Platform enables individuals
to do which of the following?
A. connect, compute, communicate, collaborate, and
compete everywhere and all the time
B. access information, services, and entertainment
C. exchange knowledge
D. produce and sell goods and services
E. all of the above
ANS: E
The force behind globalization in _____ was the
amount of muscle, horsepower, wind power, or steam
power that a country could deploy.
A. Globalization 1.0
B. Globalization 2.0
C. Globalization 3.0
D. None of these
ANS: A
Falling transportation costs (e.g., steam engine,

railroads) drove (or drives) globalization in _____.
D. None of these
ANS: B
Multinational companies were the force behind
globalization in _____.
D. None of these
ANS: B
The Global, Web-Based Platform appeared in _____.
D. None of these
ANS: C
A convergence of Friedmans 10 flatteners is driving

_____.
D. None of these
ANS: C
The force behind globalization in _____ is (was)

biotechnology, cloning, and gene sequencing.
D. None of these
ANS: D
Falling telecommunications costs from the telegraph,

telephone, computer, satellites, and fiber-optic cable
drove (or drives) globalization in _____.
D. None of these
The global economy began to appear in _____.

D. None of these
ANS: B
ANS: B
Globalization 1.0 focused on _____, Globalization

2.0 focused on _____, and Globalization 3.0 focuses
on _____.
A. companies, groups, countries
B. countries, groups, companies
C. countries, companies, groups
D. groups, companies, countries
E. groups, countries, companies
ANS: C
The fall of the Berlin Wall had all of the following
consequences except:
A. collapse of the Soviet Union
B. the rise of the European Union
C. a move toward centrally planned economies
D. people thinking about the world as a single
economy
ANS: C
The consequences of uploading include all of the
following except:
A. growth of the open-source software movement
B. shift toward a static, passive approach to media
C. increased collaboration over the Web
D. growth of blogs and Wikis
ANS: B
_____ enables computer applications to interoperate
without human interaction.
A. supply-chaining
B. informing
C. uploading
D. work-flow software
E. outsourcing
C. offshoring
D. outsourcing
E. uploading
ANS: D
If UPS is taking Dell computers at the loading dock,
and then shipping them to Dell customers, then Dell
is practicing which of the following?
A. informing
B. insourcing
C. offshoring
D. outsourcing
E. uploading
ANS: B
_____ means that you can create content and send or
post it to the Web.
A. informing
B. insourcing
C. delivering
D. participating
E. uploading
ANS: E
If your university hires a company to manage its
entire human resources function, then your university
is practicing _____.
A. insourcing
B. outsourcing
C. offshoring
D. temporary hiring
E. consulting
ANS: B
ANS: D
_____ involves taking a specific function that your
company was doing itself, having another company
perform that same function for you, and then
integrating their work back into your operation.
A. informing
B. insourcing
Market pressures include which of the following?

A. global economy
B. no competition
C. homogeneous workforce
D. weak customers
E. high-cost labor offshore
ANS: A
REF: 1.3 Business Pressures, Organizational

Responses, and IT Support
In general, labor costs are _____ in developed
countries than in developing countries.
A. lower
B. higher
C. about the same
D. decreasing faster
E. decreasing slower
ANS: B
The workforce in developed countries has which of
the following characteristics?
A. more diversified
B. more women
C. more single parents
D. more persons with disabilities
E. all of the above
ANS: E
Todays customers have which of the following
characteristics?
A. less knowledge about products
B. less sophistication
C. difficulty in finding information about products
D. higher expectations
E. difficulty in comparing prices
ANS: D
The digital divide is an example of which type of
societal pressure?
A. social responsibility
B. government regulations
C. protection against terrorism
D. ethics
E. information overload
ANS: A
Cybercafes are an example of which type of societal

pressure?
A. social responsibility
B. government regulations
C. protection against terrorism
D. ethics
E. information overload
ANS: A
How does information technology impact the people
of Bangladesh?
A. Landline telephones enable people to
communicate with each other and provide access to
the Internet.
B. Cell phones provide access to the Internet.
C. Computers in many homes provide access to the
Internet.
D. Kiosks provide access to the Internet.
E. Laptops for children in school provide access to
the Internet.
ANS: B
REF: ITs About Business 1.1
When identical items are produced in large quantities,
this is called:
A. strategic systems
B. customer focus
C. continuous improvement
D. mass production
E. mass customization
ANS: D
JPMorgan made large information technology
investments for all of the following reasons except:
A. To overhaul its networks.
B. To increase the number of data centers it operates.
C. To improve the banks efficiency.
D. To make it easier for customers to interact with the
bank
E. To improve the banks return on equity
ANS: B
REF: ITs About Business 1.3

Which of the following is not a fact about IT careers?
A. The four-fastest growing U.S. jobs that require
college degrees from 2002 through 2012 are ITrelated.
B. Highly-skilled IT jobs will typically not be
offshored.
C. There are no computing jobs.
D. MIS majors usually receive high starting salaries.
ANS: C
REF: 1.4 Why Are Information Systems Important to
You?
Amazon is using its IT infrastructure to deliver a
variety of services for all of the following reasons
except:
A. because the company only uses 10 percent of its
processing capacity at any one time
B. to stablize profits and revenue
C. to compete with Google
D. to help start-up companies with their IT needs
ANS: B
REF: Chapter closing case
Chapter 2
Multiple Choice
Which of the following statements about information
systems is not correct?
A. Information systems are concentrated in the IS
Department.
B. Information systems tend to follow the structure of
the organization.
C. Information systems are based on the needs of
employees.
D. Any information system can be strategic.
E. Managing information systems is difficult.
Ans: A
Ref: Discussion immediately following Chapter
opening case
A collection of related files, tables, and so on that
stores data and the associations among them is
_____.
A. hardware
B. software
C. database
D. network
E. procedures
Ans: C
Ref: 2.1 Types of Information Systems
A set of programs that enable the hardware to process
data is _____.
A. hardware
B. software
C. database
D. network
E. procedures
Ans: B
Which of the following is not a major capability of
information systems?
A. perform high-speed, high-volume numerical
computations
B. provide fast, accurate communications among
organizations
C. store very small amounts of information in a very
large space
D. increase the effectiveness and efficiency of people
working in groups
E. automate semiautomatic business processes
Ans: C
Two information systems that support the entire
organization are:
A. Enterprise resource planning systems, dashboards
B. Transaction processing systems, office automation
systems
C. Enterprise resource planning systems, transaction
processing systems
D. Expert systems, office automation systems
E. Expert systems, transaction processing systems
Ans: C
_____ systems are designed to correct a lack of
communications among _____.
A. Office automation systems, expert systems
B. Transaction processing systems, functional area

information systems
C. Enterprise resource planning systems, functional
area information systems
D. Dashboards, office automation systems
E. Functional area information systems, enterprise
resource planning systems
C. knowledge workers
D. middle level managers
E. executives
Ans: C
_____ make decisions that deal with situations that

may significantly change the manner in which
business is done.
A. knowledge workers
B. staff
C. middle managers
D. operational managers
E. senior managers
When your purchases are swiped over the bar-code

reader at the point-of-sale terminals at Wal-Mart, a
_____ records the data.
A. transaction processing system
B. functional area information system
C. dashboard
D. enterprise resource planning system
E. office automation system
Ans: A
Supply chain systems are which type of information
system?
A. departmental information systems
B. enterprisewide information systems
C. interorganizational information systems
D. end-user computing systems
E. individual information systems
Ans: C
Ref: Types of Information System
Electronic commerce systems are which type of
information system?
A. departmental information systems
B. enterprisewide information systems
C. interorganizational information systems
D. end-user computing systems
E. individual information systems
Ans: C
_____ are professional people who act as advisors
and assistants to both top and middle managers and
are often subject-area experts in a particular area.
A. clerical workers
B. operational managers
Ans: C
Ans: E
_____ attempt to duplicate the work of human
experts by applying reasoning capabilities.
A. expert systems
B. dashboards
C. functional area information systems
D. decision support systems
E. business intelligence systems
Ans: A
An information system that analyzes credit card
applications and suggests approval or denial is a(n):
A. expert system
B. dashboard
C. functional area information system
D. decision support system
E. business intelligence system
Ans: A
_____ provide rapid access to timely information
and direct access to structured information in the
form of reports.
A. expert systems
B. dashboards
C. functional area information systems
D. decision support systems
E. business intelligence systems
Ans: B
Ref: 2.2 Competitive Advantage and Strategic

Information Systems
Information-based industries are most susceptible to

which one of Porters five forces?
A. threat of entry of new competitors
B. bargaining power of suppliers
C. bargaining power of customers
D. threat of substitute products
E. rivalry among existing firms in an industry
The threat of competitors entering the automobile

manufacturing industry is _____ because barriers to
entry are so _____.
A. low, low
B. high, high
C. high, low
D. low, high
E. cheap, expensive
Ans: D
Information Systems
Competitive advantage for an organization manifests
as all of the following except:
A. lower costs
B. higher quality
C. increased time to market
D. increased profits
E. increased speed
Ans: C
Information Systems
For most companies, the Web _____ the threat that
new competitors will enter the market by _____
traditional barriers to entry.
A. decreases, increasing
B. increases, decreasing
C. increases, increasing
D. decreases, decreasing
Ans: B
Information Systems
_____ is a feature that must be offered by a
competing organization for it to survive in the
marketplace.
A. Competitive advantage
B. Entry barrier
C. Strategic advantage
D. Rapid time-to-market
E. One-to-one marketing
Ans: B
Ans: D
Information Systems
The threat of competitors entering a market is very
high in industries that perform a(n) _____ role, and in
industries where the primary product or service is
_____.
A. intermediation, physical
B. broker, physical
C. sales, financial
D. financial, digital
E. intermediation, digital
Ans: E
Information Systems
The Internet has had which of the following impacts
on the way you purchase your textbooks?
A. The Internet gives you fewer choices.
B. The Internet increases your bargaining power.
C. The Internet provides you with less information.
D. The Internet decreases your bargaining power.
E. The Internet increases your switching costs.
Ans: B
Information Systems
Buyer power is _____ when buyers have many
choices from whom to buy and _____ when buyers
have few choices.
A. high, the same
B. high, low
C. low, low
D. low, high
E. low, the same
Ans: B
Information Systems
The costs of delivering products in the _____ channel
are much higher than delivering products in the
_____ channel.
A. e-commerce, digital
B. digital, e-commerce
C. digital, physical
D. physical, financial
E. physical, digital
Ans: E
Information Systems
Porters competitive forces model helps organizations
identify _____, where his value chain model helps
organizations identify specific _____.
A. competitive opportunities, activities
B. general strategies, activities
C. activities, competitive opportunities
D. activities, general strategies
E. primary activities, support activities
Ans: B
Information Systems
_____ activities create value for which customers are
willing to pay, where _____ activities do not add
value directly to the firms products or services.
A. Support, primary
B. Human resource management, inbound logistics
C. Procurement, operations
D. Primary, support
E. Accounting, outbound logistics
Ans: D
Information Systems
If there are _____ substitutes for an organizations
products or services, then the threat of substitutes is
_____.
A. many, high
B. few, few
C. few, high
D. many, few
E. few, negligible
Ans: A
Information Systems
New technologies can produce new products very
_____, which _____ the threat from substitute
products.
A. slowly, decreases
B. slowly, increases
C. slowly, does not affect
D. quickly, increases
E. quickly, does not affect
Ans: D
Information Systems
The visibility of Internet applications on the Web
makes proprietary systems more difficult to keep
secret. This is an example of which of Porters five
forces?
A. threat of entry of new competitors
B. bargaining power of suppliers
C. bargaining power of customers
D. threat of substitute products
E. rivalry among existing firms in an industry
Ans: E
Information Systems
Wal-Marts automatic replenishment system, which
enables the company to reduce inventory storage
requirements, is an example of which strategy for
competitive advantage?
A. cost leadership
B. differentiation
C. innovation
D. operational effectiveness
E. customer-orientation
Ans: A
Information Systems
Offering different products, services, or product
features is which strategy for competitive advantage?
A. cost leadership
B. differentiation
C. innovation
Ans: B
Information Systems
Introducing new products and putting new features in
existing products is which strategy for competitive
advantage?
A. cost leadership
B. differentiation
C. innovation
Ans: C
Information Systems
The introduction of ATM machines by Citibank was a
classic example of which strategy for competitive
advantage?
A. cost leadership
B. innovation
C. differentiation
Ans: B
Information Systems
Southwest Airlines low-cost, short-haul strategy is
an example of which strategy for competitive
advantage?
A. cost leadership
B. differentiation
C. innovation
Ans: B
Information Systems
Improving the manner in which internal business

processes are executed is which strategy for
competitive advantage?
A. cost leadership
B. differentiation
C. innovation
E. customer orientation
Ans: D
Information Systems
When Amazon welcomes you by name back to its
Web site on your second visit, this is an example of
which strategy for competitive advantage?
A. cost leadership
B. differentiation
C. innovation
E. customer orientation
Ans: E
Information Systems
Refer to ITs About Business 2.2. The benefits
gained from Norfolk Southern Railways strategic
information system include all of the following
except:
A. Cost savings
B. Increased carload volume
C. Increased average train speed
D. Increased number of railway cars needed
E. Decreased time in the yard for trains
Ans: D
Information Systems
The impact of IT on managers jobs is all of the
following except:
A. gives managers time to get into the field
B. managers can spend more time planning
C. managers must spend more time managing fewer
employees
D. managers can gather information more quickly
E. none of the above
Ans: C
10

Information Systems
C. Decision support systems

D. Management information systems
E. End-user computing
Porters _____ help(s) companies identify general

strategies, where his _____ help(s) to identify
specific activities where companies can use the
strategies for greatest impact.
A. Value chain model, competitive forces model
B. Primary activities, support activities
C. Competitive forces model, primary activities
D. Competitive forces model, value chain model
E. Value chain model, support activities
Ans: E
Ref: 2.4 Managing Information Resources
Ans: D
Information Systems
Which of the following statements about the impact
of IT on managers is not correct?
A. IT makes managers more productive.
B. IT increase the number of employees who can
report to one manager.
C. IT will increase the number of managerial levels in
an organization.
D. IT will reduce the number of line and staff
managers.
Ans: C
Ref: 2.3 Why Are Information Systems So Important
to Us?
Which of the following statements concerning
information resources is not correct?
A. Information resources include all the hardware,
information systems and applications, data, and
networks in an organization.
B. Without their information resources, organizations
cannot function.
C. Information resources typically do not change
quickly.
D. Information resources are expensive to acquire,
operate, and maintain.
Ans: C
_____ is the direct use of information systems by
employees in their work.
A. Transaction processing systems
B. Executive information systems
Dividing the responsibility for developing and

maintaining information resources between the
Information System Department and end users
depends on all of the following except :
A. Size of the organization
B. Amount and type of information resources in the
organization
C. Organizations revenue and profits
D. Organizations attitude towards computing
E. Maturity level of the organizations information
technologies
Ans: C
Which of the following is a traditional, major IS
function?
A. Managing systems development
B. Partnering with the firms executives
C. Managing outsourcing
D. Educating non-IS managers about IT
E. Incorporating the Internet and electronic
commerce into the business
Ans: A
The role of the director of the Information Systems
Department is changing from more _____ to more
_____.
A. hands-on, managing
B. technical, managerial
C. operational, technical
D. hands-on, decision-making
E. managerial, technical
Ans: B
Technology Guide 1
Multiple Choice
11
Which of the following is not a component of

hardware?
A. Primary and secondary storage
B. The operating system
C. Input and output technologies
D. Central processing unit
E. Communication technologies
Ans: B
Ref: TG1.2 The Central Processing Unit
Which of the following is not a component of the
central processing unit?
A. Registers
B. Control unit
C. Secondary storage
D. Arithmetic-logic unit
Ans: C
Processing speed increases with which of the
following?
A. Increased clock speed
B. Increased bus width
C. Decreased line width
D. Increased word length
E. All of the above
Ans: E
Processing speed increases with all the following
except
A. increased bus width
B. increased line width
C. increased clock speed
D. increased word length
Ans: B
The _____ is measured in megahertz or gigahertz.
A. clock speed
B. word length
C. bus width
D. line width
E. bandwidth
Ans: A
The _____ is the size of the physical paths down
which the data and instructions travel in the CPU.
A. clock speed
B. word length
C. bus width
D. line width
E. bandwidth
Ans: C
The _____ is the distance between transistors on a
chip.
A. clock speed
B. word length
C. bus width
D. line width
E. bandwidth
Ans: D
Gordon Moore (with Moores Law) predicted that
microprocessor complexity would do which of the
following?
A. Double every year
B. Double every two years
C. Increase slowly
D. Decrease slowly
E. Decrease rapidly
Ans: B
Increased microprocessor complexity comes from
which of the following?
A. Decreasing line width
B. Increasing transistor miniaturization
C. Using new materials for the chip that increase
conductivity
D. Putting more transistors on the chip
E. All of the above
Ans: E
12
The amount and type of memory that a computer

possesses affects which of the following?
A. The type of program the computer can run
B. The speed of the computer
C. The cost of the computer
D. The cost of processing data
E. All of the above
C. Archival data
D. Operating system programs
E. None of the above
Ans: E
Ref: TG1.3 Computer Memory
The main types of primary storage are

A. Register
B. Random access memory
C. Cache memory
D. Read-only memory
E. All of the above
The amount and type of memory that a computer

possesses affects all the following except
A. the type of program the computer can run
B. the speed of the computer
C. the cost of the computer
D. the cost of processing data
E. the speed of data entry
Ans: E
Arrange in the correct sequence, from smallest to
largest:
A. megabyte kilobyte gigabyte terabyte
B. kilobyte megabyte terabyte gigabyte
C. kilobyte megabyte gigabyte terabyte
D. megabyte terabyte kilobyte gigabyte
E. kilobyte gigabyte megabyte terabyte
Ans: C
Primary storage stores which of the following for
very brief periods of time?
A. Data to be processed by the CPU
B. Instructions for the CPU as to how to process the
data
C. Operating system programs that manage various
aspects of the computers operations
D. All of the above
Ans: D
Which of the following is not stored in primary
storage?
A. Data to be processed by the CPU
B. Instructions for the CPU as to how to process the
data
Ans: C
Ans: E
Which of the following is not a type of primary
storage?
A. Register
B. Random access memory
C. Flash memory
D. Read-only memory
E. Cache memory
Ans: C
The part of primary storage that holds a software
program (or portion of it) and small amounts of data
when they are brought from secondary storage is
called
A. read-only memory
B. random access memory
C. cache memory
D. registers
E. flash memory
Ans: B
Random access memory is _____ and _____.
A. volatile, temporary
B. nonvolatile, permanent
C. nonvolatile, temporary
D. volatile, permanent
Ans: A
13
Registers have all of the following characteristics

except
A. a type of primary storage
B. least capacity storage
C. store limited amounts of data
D. slower than RAM
Secondary storage has which of the following

characteristics?
A. Nonvolatile
B. More cost effective than primary storage
C. Slower than primary storage
D. Can utilize a variety of media
E. All of the above
Ans: E
Ans: D
Which of the following is not a type of primary
storage?
A. Random access memory
B. Registers
C. Cache
D. Read-only memory
E. Optical Storage
Which of the following is not a characteristic of

secondary storage?
A. Nonvolatile
B. More cost effective than primary storage
C. Slower than primary storage
D. Can utilize only chips as its medium
Ans: D
Ans: E
The type of primary storage, closest to the CPU
where the computer can temporarily store blocks of
data used most often is called
A. read-only memory
B. registers
C. random access memory
D. cache memory
E. flash memory
Ans: D
The type of primary storage where certain critical
instructions are safeguarded because the storage is
nonvolatile and the instructions can be read only by
the computer and not changed by the user is called
A. read-only memory
B. random access memory
C. cache memory
D. registers
E. flash memory
Ans: A
The characteristics of magnetic tape include all of the

following except
A. fastest magnetic storage medium
B. cheapest magnetic storage medium
C. sequential access
D. greater capacity than thumb drives
E. often used for archival storage
Ans: A
If you wished to store a large amount of archival data
for a long period of time, you would choose which of
the following?
A. Magnetic disk
B. Magnetic tape
C. Read-only chips
D. Cache chips
E. Thumb drives
Ans: B
To access a specific piece of information, _____ are
usually faster than _____.
A. sequential access storage devices, direct access
storage devices
14
B. direct access storage devices, sequential access

storage devices
C. streaming tape devices, DVDs
D. optical storage devices, random access memory
E. sequential access storage devices, thumb drives
C. third generation
D. fourth generation
E. fifth generation
Ans: A
Ref: TG1.4 Computer Hierarchy
Ans: B
_____, a type of enterprise storage system, links
groups of hard drives to a specialized
microcontroller, which coordinates the drives so they
appear to be a single, logical drive.
A. Redundant array of independent disks
B. Storage area network
C. Network-attached storage
D. Secondary storage
E. Primary storage
Ans: A
_____, a type of enterprise storage system, is an
architecture for building dedicated networks that
allow rapid and reliable access to storage devices by
multiple servers.
A. Redundant array of independent disks
B. Storage area network
C. Network-attached storage
D. Secondary storage
E. Primary storage
Ans: B
_____ are electronic storage devices that contain no
moving parts.
A. Hard drives
B. Flash memory devices
C. Magnetic tape
D. DVDs
E. CDs
Ans: B
The _____ of computers used vacuum tubes to store
and process information.
A. first generation
B. second generation
The _____ of computers used transistors to store and

process information.
A. first generation
C. third generation
E. fifth generation
Ans: B
The _____ of computers used integrated circuits for
storing and processing information.
A. first generation
C. third generation
E. fifth generation
Ans: C
The _____ of computers used massively parallel
processing to process information.
A. first generation
C. third generation
E. fifth generation
Ans: E
To model the weather or simulate nuclear weapons
testing, you would most likely use a
A. mainframe computer
B. workstation
C. supercomputer
D. personal computer
E. active badge
Ans: C
15
A _____ refers to computers with the most

processing power available.
A. Supercomputer
B. Mainframe
C. Midrange computer
D. Microcomputer
E. Laptop computer
Firms are recentralizing their applications to

mainframes for all the following reasons except
A. to support the large number of transactions caused
by electronic commerce
B. to reduce the total cost of ownership of distributed
systems
C. to more adequately support end-user computing
D. to improve system performance
Ans: A
Ans: C
An example of a computer system designed to

accommodate multiple users simultaneously is a
_____.
A. microcomputer
B. mainframe
C. laptop
D. palmtop
E. wearable computer
_______ can be subdivided into five classifications

based on their size: desktops, thin clients, notebooks
and laptops, and ultra-mobile PCs.
A. Supercomputer
B. Mainframe
C. Minicomputer
D. Microcomputer/Personal Computer
Ans: B
A _____ is used in large enterprises for extensive
computing applications that are accessed by
thousands of concurrent users.
A. supercomputer
B. mainframe
C. midrange computer
D. microcomputer
E. laptop computer
Ans: B
Many firms are recentralizing their applications to
mainframes for which of the following reasons?
A. To support the large number of transactions caused
by electronic commerce
B. To reduce the total cost of ownership of distributed
systems
C. To simplify administration of IT resources
D. To improve system performance
E. all of the above
Ans: E
Ans: D
A _____ is the least expensive general-purpose
computer.
A. supercomputer
B. mainframe
C. midrange computer
D. microcomputer/personal computer
Ans: D
_____ applies the unused processing resources of
many geographically dispersed computers in a
network to form a virtual supercomputer.
A. Server farm
B. Virtualization
C. Grid computing
D. Utility/Subscription computing
E. The Internet
Ans: C
Ref: TG1.6 Innovations in Hardware Utilization
In _____, a service provider makes computing
resources and infrastructure management available to
a customer as needed.
16
A. server farm
B. virtualization
C. grid computing
D. utility/subscription computing
E. the Internet
B. Hardware performance has increased

C. Software has become increasingly complex
D. Building software applications remains slow,
complex, and error-prone
E. All of the above
Ans: D
Ans: E
Ref: TG2.1 Significance of Software
_____ is the process in which parts of Web site

content and processing are located close to the user to
decrease response time and lower processing costs.
A. Edge computing
B. Virtualization
C. Grid computing
D. Utility computing
E. The Internet
_____ is a written description of a computer

programs functions.
A. Explanatory instructions
B. Documentation
C. Graphical user interface
D. Plug and play
E. README files
Ans: A
Ans: B
_____ refers to the creation of materials, devices, and

systems on a scale of billionths of a meter.
A. Nanotechnology
B. Ultra-large scale integration
C. Very-large scale integration
D. Utility computing
E. Edge computing
Unlike the hardwired computers of the 1950s,

modern software uses the _____, where computer
programs are executed in the computers CPU.
A. Stored program concept
B. Multitasking
C. Multithreading
D. Multiprogramming
E. Plug and play
Ans: A
Ans: A
Technology Guide 2
The _____ complexity of software means a _____

potential for errors.
A. decreasing, decreasing
B. decreasing, increasing
C. increasing, decreasing
D. increasing, level
E. increasing, increasing
Multiple Choice
Over the past twenty years, hardware costs have
_____, while software costs have _____.
A. increased, increased
B. decreased, decreased
C. decreased, increased
D. increased, decreased
E. increased, remained level
Ans: C
Today, software comprises a larger percentage of the
cost of modern computer systems than it did in the
early 1950s for which of the following reasons?
A. Hardware costs have decreased
Ans: E
_____ are sequences of instructions used to direct
the workings of a computer.
A. Computer programs
B. Microcode instructions
C. Assembler commands
D. XML
E. Input/output instructions
17
Ans: A
The set of computer programs used to manage
hardware resources is called
A. Microsoft Office Suite
B. application software
C. general software
D. systems software
E. personal application software
Ans: D
The set of computer instructions that provides
specific functionality to a user is called
A. transaction processing software
C. general software
D. systems software
E. microcode
Ans: B
Which of the following is not a function of the
operating system?
A. Allocates CPU time and main memory to
programs running on the computer
B. Provides an interface between the user and the
hardware
C. Supervises the overall operation of the computer
D. Increases the complexity of the system to the user
Ans: D
Ref: TG2.2 Systems Software
The main system control program is the _____.
A. operating system
B. cache software
C. virtual memory
D. security monitor
E. multithread register
Ans: A
Virtual memory allocates hard disk space to

supplement the immediate, functional memory
capacity of what?
A. ROM
B. EPROM
C. Extended memory
D. RAM
E. The registers
Ans: D
_____ means that several parts of the same
application can work simultaneously.
A. Multithreading
B. Multitasking
C. Time-sharing
D. Scalability
E. Multiprocessing
Ans: A
_____ occurs when a computer system with two or
more processors runs more than one program, or
thread, at a given time by assigning them to different
processors.
A. Multithreading
B. Multitasking
C. Time-sharing
D. Scalability
E. Multiprocessing
Ans: E
_____ means that two or more programs can run on
the computer system at the same time.
A. Nultithreading
B. Nultitasking
C. Time-sharing
D. Scalability
E. Multiprocessing
Ans: B
The _____ allows users to exert direct control of
icons on the computer screen.
A. systems software
18
C. graphical user interface
D. plug-and-play
E. operating system
Ans: C
_____ are programs that sort records, create
directories and sub-directories, restore accidently
deleted files, and manage memory usage.
A. System utilities
B. General application software
C. Personal application software
D. System performance monitors
E. System security monitors
Ans: A
_____ are programs that manage the processing of
jobs on a computer system.
A. System utilities
Ans: D
_____ are programs that protect a computer system
from unauthorized use, fraud, and destruction.
A. System utilities
Ans: E
Creating specific application software using an
organizations own resources is called what?
A. Outsourcing
B. Consultant-based development
C. In-house development
D. Contract software
E. Application service providers
Ans: C
Ref: TG2.3 Application Software
Off-the-shelf software _____.
A. may not match an organizations current work
processes and data
B. is more flexible in making modifications
C. requires more risk because all features and
performance are not known
D. is rarely tested prior to release
Ans: A
_____ programs are often used when analyzing
financial data.
A. Database
B. Word processing
C. Spreadsheet
D. Graphics
E. Communications
Ans: C
Which of the following is not a characteristic of
todays typical software?
A. Efficient
B. Full of errors
C. Poorly designed
D. Expensive
E. An art as well as a science
Ans: A
Ref: TG2.4 Software Issues
Which of the following is not a factor in the
selection of software?
A. Size and location of the user base
B. Number of the databases required for the software
C. Costs
D. In-house technical skills
E. System capabilities
Ans: B
The concept of _____ refers to competing computing
products working together.
19
A. open source software

B. software-as-a-service
C. object oriented software
D. application software package
E. open systems
Ans: E
In order to protect their software from illegal
distribution, vendors often rely on _____
A. encryption
B. private security agents
C. software licensing
D. Internet-based distribution methods
E. Runs slower than comparable vendor-developed

software
Ans: E
_____ is copyrighted software that is made available
to the user at no cost for an unlimited period of time.
A. Freeware
B. Shareware
C. Open systems
D. Open source software
E. Software-as-a-service
Ans: A
Ans: C
_____ is software whose source code is available at
no cost to developers and users.
A. Freeware
B. Shareware
C. Open systems
E. Software-as-a-service
Ans: D
Which of the following is not an advantage of opensource software?
A. Produces high quality code
B. Produces code that can be changed to meet the
needs of the users
C. Bugs are discovered quickly
D. Limited support is available only through online
communities of core developers
E. Produces reliable code
Ans: D
Which of the following is not a disadvantage of opensource software?
A. Organizations need in-house technical support or a
maintenance contract from a third party
B. May not be easy to use
C. May take time and money to train users
D. May not be compatible with existing systems
_____ is software that typically allows no access to

the underlying source code.
A. Freeware
B. Shareware
C. Open systems
Ans: B
Developers use _____ to write new application and
systems software.
A. code generators
B. applets
C. programming languages
D. developer workbenches
Ans: C
Ref: TG2.5 Programming Languages
Which programming language uses mnemonics such
as SUB for subtract and MOV for move to help users
with programming?
A. Machine language
B. Assembly language
C. Procedural language
D. Non-procedural language
E. Visual programming language
Ans: B
20
Which programming language consists entirely of 0s

and 1s?
A. Machine language
B. Assembly language
C. Procedural language
D. Non-procedural language
E. Visual programming language
Ans: A
Place the following programming languages in order
of programmer ease of use, from easiest to most
difficult:
A. machine language assembly language
procedural language non-procedural language
B. assembly language machine language
procedural language non-procedural language
C. non-procedural language procedural language
assembly language machine language
D. non-procedural language procedural language
machine language assembly language
E. procedural language machine language nonprocedural language assembly language
Ans: C
Languages that use icons, symbols, and pull-down
menus to develop applications are called _____
A. object-oriented languages
B. second generation languages
C. visual programming languages
D. Java
E. third generation languages
Ans: C
In an object-oriented language, one of the primary
advantages of an object is that it contains _____
A. reusable code
B. reusable data
C. embedded graphics
D. messages
E. no errors
Ans: A
Which of the following is not a benefit of Java to

organizations?
A. Companies need to purchase only one network
copy of software
B. Companies will need powerful personal computers
for their employees
C. Companies will have better control over their data
and applications
D. Software management will be easier
Ans: B
Chapter 4
Multiple Choice
In the opening case of Chapter 4, which of the
following are problems that Panasonic faces when it
wants to introduce a new product?
A. The company has multiple sales subsidiaries and
manufacturing facilities.
B. The company has difficulties procuring the right
materials from the right sources.
C. Language barriers.
D. The amount of time required to modify product
materials for national product releases.
E. All of the above.
Ans: E
Ref: Chapter opening case
In the opening case of Chapter 4, what is the most
significant benefit of Panasonics new data
management system?
A. Cost savings
B. Improved time-to-market for products
C. Reduced time required for creating and
maintaining product information
D. Company moved from push inventory model to
pull model
E. Improved response to retailer orders
Ans: B
Ref: Chapter opening case
It is very difficult to manage data for which of the
following reasons?
A. amount of data stays about the same over time
B. data are scattered throughout organizations
21
C. decreasing amount of external data needs to be

considered
D. data security is easy to maintain
E. data are stored in the same format throughout
organizations
Ans: B
Ref: 4.1 Managing Data
When customers access a Web site and make
purchases, they generate _____:
A. Tracking cookies
B. Information
C. Clickstream data
D. Web data
E. Hyperlink data
Ans: C
Ref: 4.1 Managing Data
Place the following members of the data hierarchy in
the correct order:
A. bit byte field record database file/table
B. bit field byte record file/table database
C. byte bit record field database
D. bit byte field record file/table database
E. bit record field byte file/table -- database
Ans: D
Ref: 4.2 The Database Approach
Verifying that no alphabetic characters are in a Social
Security Number field is an example of _____ :
A. data isolation
B. data integrity
C. data consistency
D. data redundancy
E. application/data dependence
Ans: B
_____ occurs when applications cannot access data
associated with other applications.
A. Data isolation
B. Data integrity
C. Data consistency
D. Data redundancy
E. Application/data dependence
Ans: A
_____ occurs when the same data are stored in many
places.
A. Data isolation
B. Data integrity
C. Data consistency
D. Data redundancy
Ans: D
_____ occurs when various copies of the data agree.
A. Data isolation
B. Data integrity
C. Data consistency
D. Data redundancy
Ans: C
You have moved to a different apartment, but your
electricity bill continues to go to your old address.
The Post Office in your town has a problem with its
data management, which is:
A. Data redundancy
B. Data inconsistency
C. Data isolation
D. Data security
E. Data dependence
Ans: B
A(n) _____ is a logical grouping of characters into a
word, a small group of words, or a complete number.
A. byte
B. field
C. record
D. file
E. database
Ans: B
22
A(n) _____ is a logical grouping of related/similar

fields.
A. byte
B. field
C. record
D. file
E. database
Ans: C
A(n) _____ is a logical grouping of related/similar
records.
A. byte
B. field
C. record
D. file/table
E. database
Ans: D
A(n) _____ represents a character, such as a letter,
number, or symbol.
A. byte
B. field
C. record
D. file
E. database
Ans: A
In a database, the primary key field is used to _____:
A. specify an entity
B. create linked lists
C. identify duplicated data
D. uniquely identify a record
E. uniquely identify an attribute
Ans: D
As an individual student in your universitys student
database, you are a(n) _____ of the STUDENT class.
A. instance
B. individual
C. representative
D. entity
E. relationship
Ans: A
At Umass, students can take more than one class, and
each class can have more than one student. This is an
example of what kind of relationship?
A. one-to-one
B. one-to-many
C. many-to-one
D. many-to-many
E. some-to-many
Ans: D
In a universitys relational database, the student
record contains information regarding the students
last name. The last name is a(n):
A. attribute
B. entity
C. primary key
D. object
E. file
Ans: A
In the relational database model, related tables can be
joined when they contain common _____.
A. Files
B. Rows
C. Records
D. Columns
Ans: D
Ref: 4.3 Database Management Systems
_____ tell the database management system which
records are joined with others in related tables.
A. Primary keys
B. Secondary keys
C. Common attributes
D. Common files
E. Common fields
Ans: A
23
Data dictionaries perform all of the following

functions except:
A. Provide information on each record
B. Provide information on why attributes are needed
in the database
C. Define the format necessary to enter data into the
database
D. Provide information on name of attributes
E. Provide information on how often attributes
should be updated
Ans: A
In a relational database, every row represents a
_____:
A. file
B. record
C. attribute
D. primary key
E. secondary key
Ans: B
A standardized language used to manipulate data is
_____:
A. MS-Access
B. Oracle
C. query-by-example language
D. structured query language
E. data manipulation language
Ans: D
Data dictionaries provide which of the following
advantages to the organization?
A. reduce data inconsistency
B. provide for faster program development
C. make it easier to modify data and information
D. all of the above
Ans: D
_____ is a method for analyzing and reducing a
relational database to its most streamlined form.
A. Structured query
B. Normalization
C. Query by example
D. Joining
E. Relational analysis
Ans: B
When data are normalized, attributes in the table
depend only on the _____.
A. Common record
B. Common attribute
C. Primary key
D. Common row
Ans: C
The data in a data warehouse have which of the
following characteristics?
A. are organized by subject
B. are coded in different formats
C. are updated in real time
D. are typically retained for a defined, but limited,
period of time
E. are organized in a hierarchical structure
Ans: A
Ref: 4.4 Data Warehousing
The data in a data warehouse:
A. Are updated constantly in real time
B. Are updated in batch mode, approximately once
per day
C. Are not updated
D. Are purged constantly as new data enter
E. Are available for MIS analysts, but not users
Ans: C
The process of moving data from various sources into
the data warehouse is called:
A. Upload
B. Extract, transform, load
C. Online transaction processing
D. Master data management
E. Online analytical processing
Ans: B
Ref: Data Warehousing
24
Compared to data warehouses, data marts have which

one of the following characteristics?
A. cost less
B. have longer lead time for implementation
C. have central rather than local control
D. contain more information
E. are harder to navigate
and typically reside inside the organization in an

unstructured manner.
A. discovery
B. knowledge management
C. decision support
D. online analytical processing
E. data mining
Ans: B
Ref: 4.6 Knowledge Management
Ans: A
_____ is a formal approach to managing data
consistently across an entire organization.
A. Database management
B. Enterprise information management
C. Data warehousing
D. Data governance
E. Data mart
Ans : D
Ref : Data Governance
Difficulty : Easy
_____ provides companies with a single version of
the truth for their data.
A. Data warehouse
B. Data mart
C. Database
D. Master data management
E. Enterprise information management
Explicit knowledge has which of the following

characteristics?
A. objective and codified
B. personal
C. slow
D. costly to transfer
E. ambiguous
Ans: A
Tacit knowledge has which of the following
characteristics?
A. codified
B. objective
C. unstructured
D. rational
E. technical
Ans: C
Ans: D
Ref: 4.5 Data Governance
_____ describe the activities of the business, where
_____ categorize, aggregate, and evaluate data
generated by the organizations activities.
A. Transaction data, master data
B. Source data, transaction data
C. Operational data, master data
D. Master data, source data
E. Business dimensional data, databases
Historically, management information systems have

focused on capturing, storing, managing, and
reporting _____ knowledge.
A. tacit
B. explicit
C. managerial
D. geographical
E. cultural
Ans: B
Ans: A
Ref: 4.5 Data Governance
_____ is a process that helps organizations identify,
select, organize, disseminate, transfer, and apply
expertise that are part of the organizations memory
The most important benefit of knowledge

management systems is:
A. Improved customer service
B. Make best practices available to employees
C. Retention of scarce knowledge if employees retire
25
D. Improved morale
E. More efficient product development
Ans: B
Ref: Knowlege Management
26

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Chapter 1

The modern business environment has all of the

The list of all your purchases from Amazon (books

REF: 1.1 Information Systems: Concepts and

An organizations information technology

If Amazon uses a list of all your purchases (books

Falling transportation costs (e.g., steam engine,

A convergence of Friedmans 10 flatteners is driving

The force behind globalization in _____ is (was)

Falling telecommunications costs from the telegraph,

The global economy began to appear in _____.

Globalization 1.0 focused on _____, Globalization

Market pressures include which of the following?

REF: 1.3 Business Pressures, Organizational

Cybercafes are an example of which type of societal

REF: ITs About Business 1.3

B. Transaction processing systems, functional area

_____ make decisions that deal with situations that

When your purchases are swiped over the bar-code

Ref: 2.2 Competitive Advantage and Strategic

Information-based industries are most susceptible to

The threat of competitors entering the automobile

Improving the manner in which internal business

Ref: 2.2 Competitive Advantage and Strategic

C. Decision support systems

Porters _____ help(s) companies identify general

Dividing the responsibility for developing and

Which of the following is not a component of

The amount and type of memory that a computer

The main types of primary storage are

The amount and type of memory that a computer

Registers have all of the following characteristics

Secondary storage has which of the following

Which of the following is not a characteristic of

The characteristics of magnetic tape include all of the

B. direct access storage devices, sequential access

The _____ of computers used transistors to store and

A _____ refers to computers with the most

Firms are recentralizing their applications to

An example of a computer system designed to

_______ can be subdivided into five classifications

B. Hardware performance has increased

_____ is the process in which parts of Web site

_____ is a written description of a computer

_____ refers to the creation of materials, devices, and

Unlike the hardwired computers of the 1950s,

The _____ complexity of software means a _____

Virtual memory allocates hard disk space to

A. open source software

E. Runs slower than comparable vendor-developed

_____ is software that typically allows no access to

Which programming language consists entirely of 0s

Which of the following is not a benefit of Java to

C. decreasing amount of external data needs to be

A(n) _____ is a logical grouping of related/similar

Data dictionaries perform all of the following

Compared to data warehouses, data marts have which

and typically reside inside the organization in an

Explicit knowledge has which of the following

Historically, management information systems have

The most important benefit of knowledge

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The _ complexity of software means a _