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Welcome
Paper Aims and Objectives
2
2
Course Content
Class Timetable
Paper Expectations
Assessment Deadlines
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Welcome
Welcome to GBE: 803 Enterprise Information Communications Technology! This
is an exciting modern paper and I hope you find it very helpful in your
professional life in understanding your own communication style and in
developing effective communications for your chosen enterprise.
To develop students ability to assess the applicability of contemporary e-/mcommunication technologies to their businesses.
Objectives
On successful completion of this paper, students will be able to:
1. Describe the dimensions and levels of communication and discuss the main
components of at least one model of communication. Students will also be
able to identify different types of barriers to communication.
2. Discuss how personal perception is formed and the impact of this on
communication.
3. Understand key tools in becoming a master communicator.
4. Describe how technology has impacted business communication both
positively and negatively and examine the applicability to SMEs of current
and emerging e-/m-communication technologies.
5. Articulate the main interpersonal communication skills required by the
entrepreneur, including listening, giving feedback, effective questioning to
elicit information and conflict management.
6. Understand the dynamics of effective teams and be able to manage
meetings (face to face meetings, teleconferences, online meetings) and
deliver presentations effectively.
7. Describe the purpose of organisational communication including vision,
mission and value statements. Discuss the entrepreneurs role in creating an
ethical enterprise and a positive organisation culture and climate.
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Course Content
This paper comprises 6 topics, which are presented in a sequence that will
promote efficient learning, and link to the relevant assignments.
1. Communication Fundamentals - This topic examines the various
modes of communication and introduces communication models; the
topic continues with an exploration of the ways in which people may
influence, enhance and present barriers to effective communication.
2. Intrapersonal Communication This topic examines how perceptions
are formed and how perception filters influence our view of the world.
The topic examines one of these filters in more detail culture- and
introduces a model for understanding cultural differences. The topic
concludes with a focus on self-awareness and its importance in becoming a
master communicator.
3. Technology & e-/m-communications This topic examines the ways in
which ICT has impacted on the contemporary business environment. It
explores the benefits and pitfalls of some modern e-/m-communication
tools and their applicability to SMEs and establishes guidelines for
evaluating ICT.
4. Interpersonal Communication This topic explores the key skills of
interpersonal communication including introducing models in areas such
as: listening, giving and receiving feedback, questioning and negotiating.
Networking strategies and tactics are included for building successful
business environment.
5. Group/Team Communication This topic explores group and team
dynamics, including the various stages of team formation and function and
key communication considerations at each phase. The topic then examines
barriers to effective team communication and principles that underpin high
performing teams. Two core skills of group communication are then
explored: effective meeting management and presentation skills.
6. Organisational Communication This topic examines the various ways
in which organisations communicate. It focuses on how organisations
communicate their strategic direction and also how they communicate
through their culture, ethics and communication climate. Mechanisms for
establishing an ethical and effective culture and climate are discussed.
7. Special Communication This topic covers several important areas in
internal and external communication: managing conflicts, crises
communication, handling customer complaints, etc. It introduces NVC and
moderating techniques for effective problem solving.
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Class Timetable
Class
Lecture Topic
Room
Time
One
Communication
Fundamentals
G2.201
Evening
G2.201
Evening
12.04.2016
Intrapersonal
Communication
Three
Technology and
G2.201
Evening
13.04.2016
E-Communication
Four
Interpersonal
Communication
G2.201
Evening
Group/Team
Communication
G2.201
Evening
G2.201
Evening
18.04.2016
Organisational
communication
Seven
Special communication
G2.201
Evening
19.04.2016
Final
closing
11.04.2016
Two
14.04.2016
Five
15.04.2016
Six
evaluation,
Paper Expectations
1. 100% attendance at classes and completion of all assessments is required.
Students must ensure they can be present at the presentation
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BLACKBOARD:
All lecture slides for GBE.803 are stored in Blackboard in the course
materials page.
Written assignments are to be submitted on Safe Assign on Blackboard, not
by email to the tutor, so please ensure you can access Safe Assign on
Blackboard prior to any assignments being due. IT issues should be
reported directly to the helpdesk (helpdesk@sit.ac.nz).
Assessment Deadlines
ASSESSMENT #1 - INDIVIDUAL
Video-CV
30% weighting
Due by 22.04.2016 8 pm (latest)
ASSESSMENT #2 INDIVIDUAL
Mandatory Reading Assessment
30% weighting
Due 20.04. 2016 8 pm (latest)
ASSESSMENT #3 GROUP
Organisational communication analysis
40% weighting
Due 29.04. 2016 8 pm (latest)
To PASS GBE.803 you must:
1 Have completed and submitted all assessments.
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22.04.2016 8 pm
30%
Parameters
There are two options how you can compose your video-card:
1. A personal business card for recruitment purposes
2. An elevator pitch for your potential business investor
In both cases you should:
o Introduce yourself/your business
o Formulate your key message
o Describe briefly your history, strengths and ambitions
o Stress how you/ your business is different and unique and how you can
help your potential employer/customers
The video has to be supported by 4-8 slides. Other tools or other visual support is
optional.
There is an option to use your video-CV for real job search. If you want SIT to contact
potential employers and provide them your video-CV, please do not forget to approve
it in the video form.
Please see the following marking schedule for more detail on how marks will be
awarded.
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Mark
s
Easy to understand
Appropriate pace
Jargon-free business language
Voice supports the message
Appropriate volume
Correct grammar
Slides
Correct spelling
and
Appropriate style
other
support Clear structure
Clear layout
Video has appropriate length
Other
paramete Video has appropriate quality
rs
/
10
/5
Voice
/5
/5
/5
Total
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10
/30
Comments
20.04.2016 8 pm
30%
Parameters:
Due Date:
29.04.2016 8 pm
40%
Style:
Parameters
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Communication
analysis (Using
Content Analysis
Approach)
Summary and
key findings
APA referencing is
Layout,
STRICTLY FOLLOWED.
referencing and
NO PLAGIARISM
resources
Assessment uses correct
grammar and spelling.
Assessment has clear
structure & layout, it is
easy to follow.
Visual support is appropriate
and well explained.
Total
Comments
/10
/10
/10
/10
/40
Please note:
There are 2 documents to be submitted for this assessment. Teamwork
evaluation form needs to be submitted as well, it is a regular part of this
assessment. Student will be penalised for not submitting this document (-10
points from total score).
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