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Tip Tangani Pekerja Bermasalah

Adakah anda pernah berhadapan dengan pekerja yang bermasalah dalam organisasi? Jika ya anda
harus mengatasi masalah ini sebelum ia menjadi nanah dalam organisasi anda.
Memang sakit bila melihat ada pekerja yang bermasalah dalam organisasi anda. Pekerja bermasalah
ini selalunya ponteng kerja, lewat masuk kerja, tidak memberi komitmen terhadap tugasan, tidak
mematuhi arahan ketua, tidak menghormati ketua, tidak amanah, suka menganiaya pekerja lain dan
berbagai lagi kesalahan yang boleh memberikan tekanan kepada organisasi.
Sememangnya pekerja bermasalah wujud di mana-mana organisasi, tidak kira sama ada kecil atau
besar. Pekerja bermasalah pula tidak semestinya terdiri daripada mereka yang berpangkat rendah
tetapi juga golongan atasan.
Untuk menangani pekerja yang bermasalah bukanlah suatu perkara yang mudah untuk dilakukan.
Namun, ia harus dibendung secepat mungkin oleh pihak yang bertanggungjawab. Hal ini kerana ia
boleh membuat organisasi itu sendiri kehilangan pekerja yang komited dengan tugas mereka, dek
kerana bosan berurusan dengan pekerja yang sering memberi masalah kepada mereka.
Sebagai seorang ketua yang mahukan perubahan supaya pekerjanya disiplin dan komited dengan
kerja, ia perlu mengetahui cara untuk mengatasi masalah ini, seperti :
1. Berbincang dan bersemuka dengan pekerja
Lakukan perbincangan secara bersemuka dengan individu tersebut, dan mencari punca yang
menyebabkan individu tersebut melakukan perkara-perkara yang tidak sepatutnya, khususnya
ponteng kerja dan melaksanakan tugas dengan sambil lewa tanpa rasa bertanggunjawab sebagai
seorang pekerja di sesebuah organisasi. Apakah perkara utama atau masalah utama yang
membuatkan mereka melakukan kesalahn tersebut. Mulakan perbualan atau perbincangan secara
formal dan bersendirian tanpa melibatkan individu lain, agar pekerja tahu bahawa ini adalah
perbincangan mengenai isu penting dan dapat menyelami isi hati pekerja secara lembut tanpa
paksaan.
2. Lakukan pemantauan terhadap pekerja anda.
Walau sesibuk manapun tugas anda sebagai ketua pejabat, luangkan masa untuk selalu berjumpa
pekerja-pekerja anda tidak kira pekerja yang bermasalah dan tidak bermasalah dengan berkomunikasi
dengan mereka, supaya jurang antara bos dengan pekerja dapat dikurangkan dan pekerja selesa
untuk berkongsi permasalahan mereka. Hal ini kerana, keadaan ini akan mewujudkan suasana yang
sihat dalam sesebuah organisasi tersebut.
3. Ciptakan sistem ganjaran pekerja.

Organisasi harus melaksanakan atau memberi ganjaran kepada pekerja yang berkhidmat dengan
cemerlang mengikut kemampuan organisasi itu sendiri, seperti memberi bonus, anugerah ataupun
pakej percutian kepada pekerja, cuti atau sebagainya yang relevan, mengikut kategori seperti
kedatangan pekerja itu cemerlang, perkhidmatan pekerja cemerlang dan sebagainya .
4. Sediakan suasana kerja yang santai
Elakkan memberi tekanan kepada pekerja untuk melakukan tugasan yang diberi. Beri ruang dan
waktu untuk mereka menlaksanakan tugasan yang diberi sebelum ini dahulu, atau jika tugasan itu
penting maka beri kelonggaran kepada pekerja tersebut untuk menagguhkan dahulu tugasan yang
sebelumnya.. Mungkin harus melakukan aktiviti seperti Ice Breking sebelum memulakan kerja.
5. Sediakan ruang kenaikan pangkat/gaji kepada pekerja.
Sediakan ruang kenaikan pangkat atau gaji kepada pekerja yang berpotensi dan cemerlang dalam
organisasi anda. Kaedah reward merupakan salah satu kaedah yang digunakan oleh sesebuah
syarikat bagi mengelakkan pekerja mereka yang cemerlang, berpindah ke syarikat lain yang
menawarkan gaji yang lebih tinggi kpeada mereka. mereka Para pekerja akan lebih bersemangat
untuk melaksanakan tugas mereka jika ada reward yang sedang menanti mereka. Selain itu, secara
tidak langsung persaingan sihat akan wujud dalam organisasi anda.

http://binainsan.com/tip-tangani-pekerja-bermasalah/

ADAKAH anda berhadapan dengan pekerja bermasalah yang sering membuat anda berasa
tertekan dan mengganggu kelancaran kerja di pejabat?
Jika anda adalah salah seorang ketua yang menghadapi masalah yang tersebut, awas!
Jangan berlengah-lengah dalam mengambil tindakan untuk menangani masalah ini kerana
penyakit tersebut boleh diibarat sebagai kanser yang boleh merebak jika tidak dibendung
dari awal.
Pekerja bermasalah termasuklah mereka yang sering melanggar peraturan kerja seperti
datang lewat ke pejabat, ponteng kerja, tidak memberi komitmen terhadap kerja, tidak
mematuhi arahan ketua, tidak menghormati ketua, tidak amanah, suka menganiaya pekerja
lain dan berbagai lagi kesalahan yang telah saya bincangkan minggu lepas.
Berikutan rencana tersebut, saya telah menerima banyak respons daripada para pembaca
yang ingin mengetahui dengan lebih terperinci mengenai tindakan yang perlu diambil untuk
mengatasi masalah ini.
Sememangnya pekerja bermasalah wujud di mana-mana organisasi, tidak kira sama ada
kecil atau besar. Pekerja bermasalah pula tidak semestinya terdiri daripada mereka yang
berpangkat rendah tetapi juga golongan eksekutif.
Menangani pekerja bermasalah bukan suatu perkara yang mudah untuk dilakukan namun, ia
harus dibendung secepat mungkin oleh pihak yang bertanggungjawab kerana ia boleh
membuat organisasi kehilangan pekerja yang komited terhadap kerja kerana bosan
berurusan dengan pekerja yang sering memberi masalah.
Pekerja bermasalah juga boleh menjatuhkan imej sesebuah organisasi dan membuat anda
kehilangan pelanggan.
Adalah amat penting bagi setiap ketua dilengkapkan dengan ilmu dan kemahiran menangani
pekerja bermasalah dengan menghantar mereka menjalani kursus tersebut. Dengan ilmu
dan kemahiran ini, seorang ketua akan lebih yakin untuk berhadapan dengan pekerja
bermasalah dan mereka juga tidak mungkin terjerat oleh sebab tersalah langkah dalam
mengatasi masalah ini.
Terdapat banyak cara untuk menangani pekerja bermasalah. Di antaranya:
1Fahami isi hati pekerja. Tanya pekerja yang bermasalah apakah punca yang menyebabkan
mereka melakukan perkara-perkara yang tidak patut mereka dilakukan. Apakah yang
membuat mereka berasa tidak gembira atau kecewa.
Mulakan perbualan atau perbincangan secara formal agar pekerja tahu bahawa ini adalah
perbincangan mengenai isu penting. Selami isi hati pekerja untuk mengetahui mengapa
mereka sering menimbulkan masalah.

Adakah mereka cuba memberi isyarat bahawa mereka tidak gembira kerana pembahagian
kerja yang tidak adil? Adakah mereka kurang yakin untuk menjalankan tugas yang
dipertanggungjawabkan kerana tidak diberi latihan yang mencukupi? Adakah mereka
mempunyai masalah keluarga atau masalah kewangan yang membuat mereka tidak dapat
menumpukan perhatian pada kerja? Luangkan masa untuk memahami isi hati pekerja agar
mereka mudah untuk berterus-terang.
2Jika masalah pekerja mempunyai kaitan dengan hal kerja dan bukan hal peribadi, carilah
jalan yang boleh menguntungkan kedua-dua belah pihak. Tanya pada mereka apakah tujuan
sebenar mereka bekerja? Jika mereka bekerja untuk menimba ilmu dan mencari rezeki yang
halal, bukankah lebih baik jika ia dibalas dengan memberi majikan hasil kerja mereka yang
terbaik?
3Walau sesibuk manapun tugas anda sebagai ketua pejabat, luangkanlah masa untuk selalu
berjumpa pekerja bermasalah dan berkomunikasi dengan mereka.
4Ambil langkah pembetulan. Jika pekerja bermasalah enggan memperbaiki diri dan kerja
mereka, ambillah tindakan disiplin secara berperingkat. pembuangan pekerja tindakan
terakhir yang tidak boleh dielakkan.

Artikel Penuh: http://www.kosmo.com.my/kosmo/content.asp?


y=2008&dt=0617&pub=Kosmo&sec=Akademi&pg=ak_05.htm#ixzz496o1eIXp
Hakcipta terpelihara

0 Cara tangani masalah pekerja

Sememangnya menyakitkan kepala apabila terpaksa berhadapan dengan pekerja


yang bermasalah seperti ponteng kerja, curi tulang ketika waktu kerja dan malas. Berikut
adalah 10 tips untuk mengendalikan pekerja yang bermasalah:
1. Berbincang dengan bersemuka dengan pekerja

2. Tentukan matlamat yang jelas tentang perniagaan anda dan tugas pekerja
tersebut terhadap perniagaan anda

3. Cipta sistem ganjaran pekerja

4. Kenalpasti apakah faktor yang menarik minat mereka untuk bekerja

5. Pastikan anda beri tugas dan tanggungjawab yang sesuai dengan pekerja anda

6. Lakukan pantauan terhadap pekerja anda

7. Beri latihan kepada pekerja

8. Sediakan ruang kenaikan pangkat / gaji kepada pekerja

9. Beri peluang kepada pekerja untuk mencuba berkerja di department baru

10. Sediakan suasana kerja yang santai/relax

Master: Pekerja merupakan aset kepada syarikat.


Dicatat oleh UNI-MASTER CONSULTANT & SERVICES SDN BHD

http://unimaster2u.blogspot.my/2011/03/10-cara-tangani-masalah-pekerja.html

BAGAIMANAKAH MENGATASI KONFLIK? Jika anda dapat mengesan tanda-tanda


berikut di dalam organisasi anda, maka anda harus bertindak sesegera mungkin
untuk mengatasinya. Terdapat 2 pilihan yang ada iaitu: a. Langkah Mencegah. b.
Langkah Mengatasi. Langkah Mencegah Umum menerima bahawa langkah
mencegah adalah lebih baik dari mengubati. Ianya boleh dilakukan sebelum
berlakunya konflik: a. Penerapan budaya positif - tidak menikam belakang,
bertanggungjawab, semangat berpasukan, profesional dan sebagainya. b. Sikap
berterus terang - setiap ahli perlu disemaikan sikap berterus terang dan memberi
kritikan membina supaya masalah tidak diperap terlalu lama. Teguran dan
kritikan boleh dibuat secara peribadi atau berkumpulan. c. Semai sikap terbuka
dalam diri majikan dan pekerja terhadap teguran dan cadangan yang di buat. d.
Wujudkan lebih banyak ruang untuk berkongsi cadangan dan idea e. Konsisten
tehadap prosedur/ undang-undang - semua prosedur kerja perlu dipatuhi bagi
meningkatkan rasa bertanggungjawab dan jguga meningkatkan disiplin pekerja.
f. Mengambil tindakan segera jika terdapat potensi konflik g. Melayan pekerja
dengan adil dan saksama h. Mewujudkan suasana yang harmoni dan selesa. 26 |
T I P S M U D A H S E O R A N G K E T U A Langkah Mengatasi a. Semak semula
perancangan awal, pengorganisasian dan pendekatan kepimpinan - kemungkinan
besar masalah dan konflik terjadi kerana wujudnya masalah dalam ketiga-tiga
perkara di atas. b. Bersemuka - pendekatan ini akan memberikan signal kepada
pihak berkenaan mengenai komitmen pihak pengurusan terhadap keperluan
mewujudkan situasi kerja yang baik. Ini akan memberi pengajaran kepada pihak
lain tentang pentingnya mewujudkan situasi kerja yang lebih harmoni. c. Kaedah
Win Win Situation - kaedah ini merupakan penyelesaian jalan tengah yang
memberikan lebih kepuasan kepada kedua-dua belah pihak. Ini juga
mengelakkan tanggapan bahawa majikan tidak adil. d. Menyelesaikan masalah
mengikut peraturan sedia ada bagi memberikan mesej jelas kepada pekerja
tentang kewujudan peraturan yang perlu mereka patuhi. e. Mengadakan program
ramah mesra seperti aktiviti pot luck, team building dan program kerohanian

5. WHAT TO DO WHEN PERSONAL PROBLEMS EFFECT


JOB PERFORMANCE.
Masalah peribadi seseorang pekerja sama ada masalah itu berpunca diluar
pekerjaan iaitu dari rumah atau masayarat atau masalah itu datangnya dari tempat
kerja. Terdapat enam langkah yang wajar untuk mengatasi pekerja yang
mempunyai masalah peribadi antaranya:
1. Memberikan sokongan kepada individu tanpa tindakan melulu untuk
sebarang tindakan kepadanya.
2. Memberikan khidmat kaunseling mengenai sebarang masalah dan
memberi tempoh yang bersesuaian kepadanya.
3. Menjelaskan tentang pretasi kerja individu bermasalah ini akan
membabitkan prestasi syarikat dan prestasi pekerja-pekerja lain.
4. Jika individu bermasalah itu masih terus dibelenggu masalahnya
setelah selesai khidmat nasihat dan kaunseling maka beri tempoh
sehingga satu tarikh beliau akan dihentikan dari syarikat sebagai
amaran bertulis.
5. Jika dalam tempoh itu individu itu berjaya mengatasi masalahnya, ia
akan dibenarkan untuk terus bekerja atau dihantar ke jabatan lain.
6. Akhir sekali, jika tiada sebarang perubahan dinilai maka, syarikat
akan bertindak menyingkir pekerja bermasalah tersebut.
Majikan juga boleh menyediakan khidmat kaunseling daripada
syarikat-syarikat swasta yang mengendalikan isu-isu berkaitan
masalah pekerja dan juga menghantar pekerja tersebut ke hospital
dalam pakar jiwa untuk menyelesaikan masalah pekerja tersebut.
Seseorang perkerja yang baik tidak akan membawa urusan atau
masalah yang melanda rumah tangganya ke pejabat dan begitulah
sebaliknya tidak membawa masalah pejabat ke rumah. Pekerja harus
bijak menyelesaikan masalah yang dihadapi dengan baik.
http://sarjana.tripod.com/mahir3.html

http://documents.tips/do
cuments/assigment-hrmproton.html

Keeping the Right People

Discipline
Clear expectation, appropriate supervision and feedback on a day-to-day basis are the best ways to avoid the
necessity of implementing a discipline process as outlined below. However, when problems with behaviour or
performance occur, discipline is necessary. By implementing a discipline process, you provide employees with an
opportunity to become a productive part of your organization and you make any termination more defensible if
taken to court.

This section of HR Toolkit is for general information purposes only. It is about discipline of an individual
employee who is not covered by a collective agreement. It is not legal advice. This information should be read
and understood in its entirety. Reading and/or reproducing only parts of this section could result in
misunderstanding of its contents. Please read and/or reproduce this section in its entirety.

In this Section:

Preparing for discipline

Progressive discipline

Other issues regarding documentation

Preparing for discipline


Most employees want to do a good job. The manager/supervisor can help employees succeed on the job by:

Providing a thorough orientation for new employees

Clearly establishing expectations for behaviour and performance

Providing training, coaching, and mentoring

Providing feedback through appropriate supervision

Implementing a good performance management process


However, in every workplace there will be situations where an employee fails to meet expectations or where an
employee commits acts of misconduct.
A well-designed performance management system will help employees to understand expectations and goals and
measure performance towards those goals. Training, coaching, and mentoring will help when an employee is
falling short of meeting the goals. Positive reinforcement will foster an environment of performance improvement.
There may be times when, despite all of the supervisor's best efforts, the employee continues to demonstrate
unsatisfactory performance or problem behaviour. Traditionally, managers/supervisors have used progressive
discipline to deal with these situations.

It is important that the employee knows or ought reasonably to have known that his or her actions would be cause
for discipline. The employer should have a policy covering discipline that has been read by, understood, and
agreed to by the employee at the time of hire.

The aim of progressive discipline is to help the employee turn around the problem behaviour and become a
positive contributor to the organization. Progressive discipline is meant to be corrective rather than punitive, with
the overall aim to rehabilitate the behaviour of the employee. Except in the most serious of situations, termination
of employment is - and always should be - the last resort. This final step should be taken only after the employee is
provided with several chances to improve behaviour. Establish a discipline policy and procedures:

Establish a discipline policy and procedures

Determining appropriate action

Planning for a disciplinary discussion

Establish a discipline policy and procedures


The approach taken by your organization on discipline should be set out in a policy rather than determined after
an incident has occurred. Establish a discipline policy and procedures for your organization in consultation with
your staff by considering:
What types of behaviour or problems could result in immediate termination (after a proper
investigation)?

It should be clear that your organization reserves the right to terminate for serious problems such as
illegal activity, abuse, harassment, theft and fraud without going through a progressive discipline process

Does the manager/supervisor require approval of his/her supervisor before implementing


progressive discipline or at some point during the discipline process?

The discipline process may, in the end, result in a termination

Given the potentially serious nature of progressive discipline, consider who needs to be informed about
the situation and when

Consider who will be responsible and accountable for the disciplinary decision

Does your organization have a Code of Conduct and an Appeals Process to support the discipline
process?

A Code of Conduct lets your employees know the organization's expectations for behaviour. With a Code
of Conduct in place, employees are less likely to be taken by surprise if disciplined about inappropriate
behaviour in the workplace

An appeals process assures employees that their concerns will be heard if, in their opinion, discipline has
been implemented inappropriately

Will the policy state the minimum number of verbal or written warnings that will be given before
progressing to the next stage of the process?

There is no set standard on how many verbal or written warnings must be given, however, the employer
must be consistent from one situation to the next

However, the final warning should indeed be final and another incident should result in termination

Will your organization have different lengths of suspension?

There is no set standard for the length of suspensions, however, the employer must be consistent from
one situation to the next

Some organizations start with a one-day suspension and allow for additional suspensions of three days,
five days, ten days, etc. after the initial and subsequent suspensions. This will depend on the nature of the
behaviour

Will both the employee and the employer have the option to ask someone else to witness the
discussion(s)?

Being disciplined is likely to raise a number of issues for the employee, one of which is the fairness of the
process. One way to try and alleviate this concern is to allow the employee to have a coworker of his/her choice
sit in on the discussions (note that in a unionized requirement, the presence of a union steward may be
required by the collective agreement)

If the discipline process moves to the suspension or termination phase, the manager should have a
witness to the discussion/meeting to confirm that the employee was treated fairly and with respect

Any witnesses to the process must be informed of the need for confidentiality and any breaches of
confidentiality should be dealt with

Are there circumstances when a suspension could happen without the preceding warnings?

It should be clear that your organization reserves the right to suspend an employee without going
through the preceding steps of the discipline process, if the nature of the behaviour warrants suspension

How much time must pass without another infraction to give the employee a 'clean slate'?

The length of time should reflect the severity of the problem. Once the employee is given a 'clean slate', if
a behaviour problem occurs, the discipline process would start over at the beginning

How will you accommodate situations where the employee's behaviour or performance
deficiencies are as a result of mental or physical disability?

You are under an obligation to abide by human rights codes/act. If a mental or physical disability was the
cause, or a contributing cause, of the problem, the employee may need to be accommodated. For example, if the
employee has a substance abuse problem that was the cause, or a contributing cause, of the problem, he or she
may be required to undergo treatment rather than a receive a suspension from employment.

Once the discipline policy and process for your organization is established:

Train all manager/supervisors on the process to ensure that it will be applied fairly, consistently, and
appropriately

Clearly communicate the discipline policy and process to your employees

Clearly communicate the organization's expectations for behaviour

Apply the discipline policy fairly and consistently

Base disciplinary decisions on the facts of each situation

It is very difficult to terminate an employee for job performance deficiencies. You would have to demonstrate that
the employee was given very clear guidelines and expectations for performance, time and support to improve,
training and coaching, and ongoing feedback before disciplining an employee for lack of performance. You would
be wise to consult with a lawyer if you are considering terminating the employment of an employee, for cause, for
performance deficiencies.

Determining appropriate action


When a problem occurs, the manager/supervisor will have to determine the seriousness of the situation and the
appropriate response. In making this decision the manager/supervisor needs to be fair and act in good faith
towards the employee. Some factors to consider in making this determination are:

Past record

Is the behaviour consistent or inconsistent with past behaviour of the employee?

Intent

Did the employee act with willfulness or intent, or was the problem due to carelessness or inattention?

Frequency

How many times has the problem occurred?

Time frame

Has the problem occurred frequently in a relatively short period of time?

Repetition

Has a similar or the same problem happened before? How long ago was the previous occurrence?

Seriousness

How serious is the problem and has it had a negative impact on the organization and/or other
employees?

Treatment of others

How have other employees been treated for the same behaviour?

Provocation

Was the employee provoked by the actions of another individual?

Admission and apology

Has the employee admitted to behaving poorly and apologized for the behaviour?

Other questions to consider include:

Was the employee given advance warning of the possibility of disciplinary consequences of their conduct,
through a policy on progressive discipline?

Was the supervisor's investigation conducted fairly and objectively?

Did the investigation produce clear and substantial evidence that the employee committed the
infraction?

Did the organization apply its rules, directions, policies and procedures without discrimination?

Are there any mitigating factors? For example, does the employee have some personal, physical, or
psychological issues that would explain the behaviour or actions?

Planning for a disciplinary discussion


If the situation is determined to be minor, the manager should have a discussion with the employee to establish
the standards for future behaviour.
If the behaviour is as a result of an employee's personal, mental, or other psychological issues, the supervisor
should determine how the employee can be assisted with counseling.

If the decision is made to implement progressive discipline, the manager/supervisor needs to consider the
appropriate time and place for the disciplinary discussion.
Timing discipline
The discipline process should happen reasonably soon after an incident and progress to the next stage in the
process, if necessary, without undue delay. If the discipline process results in a termination, any undue delays in
the process could be interpreted as condoning the behaviour and will make it difficult to rely uponthe behaviour
as the cause for the termination of employment.

Privacy
At each stage in the discipline process the manager/supervisor should meet with the employee in private. If your
organization allows the employee or employer to have a witness at the process, the witness(es) should be informed
of the confidential nature of the process.

Back to top

Progressive discipline
Progressive discipline is a formal process of increasingly severe consequences for dealing with issues of
misconduct in the workplace. Increasingly severe consequences are used to give the employee incentive to
improve. However, if the employee continuously fails to make the necessary changes, the end result of a
progressive discipline process is termination of employment (see the HR Toolkit section on Termination).

Most progressive discipline processes include the following stages:


Verbal Reprimand > Written Reprimand > Suspension > Termination

Remember to define in your policy the minimum number of verbal or written warnings that will be given before
progressing to the next stage of the process, while allowing yourself some discretion depending on the nature of
the misconduct.
If the problem is corrected at one stage of the progressive discipline process, the disciplinary process ends.

Stages of progressive discipline: verbal reprimand

Set up a disciplinary discussion as per guidelines above

Clearly identify the problem or issue with the employee's behaviour or performance

Give the employee an opportunity to respond and/or explain contributing factors (i.e. mitigating factors;
provocation; mistake; etc.)

Provide the employee with clear instruction on how to improve and outline any support you can give the
employee to make the required changes

Ensure the employee understands the standard that is expected

Explain the consequences of not correcting the behaviour (depending on your policy and the nature of
the misconduct, this may be another warning at the same stage or progression to the next stage of the process)

Provide a specific time period during which the change is to take place

Documentation
Place a notation in your calendar to indicate that the verbal warning has taken place along with the time period for
change.

Stages of progressive discipline: written reprimand


Prepare a written reprimand if the problem, or another problem with the same employees, happens again within
the timeframe outlined in your organization's progressive discipline policy. Deliver the written reprimand in a
private meeting, discuss the contents of the reprimand with the employee, allow the employee to respond and
determine if there are any contributing factors. The written reprimand should include:

A description of the problem or issues

Reference to the verbal reprimand that preceded the written reprimand and the changes in behaviour
that were expected

Clear instructions on what and how the employee is expected to change

The consequences of any further incidents

Documentation
Ask the employee to sign a copy of the written warning to confirm that s/he has received, read, discussed and
understood the warning. If the employee refuses to sign, make a note that the employee refused to sign. Give the
employee a copy of the written warning and place a copy of the written warning and the employee's confirmation
of receipt in the employee's personnel file. If the employee refused to sign, make a note that a copy of the warning
was given to the employee.

Warnings are still valid even when an employee refuses to sign the document. If an employee refuses to sign, the
manager should make note of this on the document and provide a copy to the employee.

Stages of progressive discipline: suspension

It is important to note that it is not legal to suspend an employee without pay as part of a progressive discipline
process unless the employment contract explicitly or implicitly permits such a method of discipline.

Prepare a letter of suspension that includes:

The length of the suspension

The date on which the employee may return to work

Restate the contents of the written warning

Indicate the behaviour that has led to the suspension and the necessary changes that are required

State the consequences of not making the necessary changes upon return to the job

Provide the employee with information about appealing the discipline and the timeframe in which to do
so

Documentation
Ask the employee to sign a copy of the letter of suspension confirming that s/he has received, read, discussed and
understood the reason for the suspension. If the employee refuses to sign, make a note that the employee refused
to sign. Give the employee a copy of the letter of suspension and place a copy of the letter of suspension and the
employee's confirmation of receipt in the employee's personnel file. If the employee refused to sign, make a note
that a copy of the letter was given to the employee.

Depending on the nature of the misconduct, the employee may receive a series of suspensions if the behaviour is
not corrected. In addition, the final suspension might be termed as one "last chance" to correct behaviour before
the final step in the process, termination of employment, occurs.

Stages of progressive discipline: termination


At the termination stage, the manager/supervisor should meet with the employee to inform the employee that his
or her employment with your organization has been terminated for cause. The manager/supervisor should have a
witness present at the meeting. A letter confirming the termination of employment should be given to the
employee.
For more information about termination, read the HR Toolkit section on Termination of an Employee.

Documentation
Place a copy of the termination letter in the employee's personnel file.

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Other issues regarding documentation


For each step of a progressive discipline process, it is important to fully document the situation and retain all
documentation in the employee's confidential file. For each incident create a factual document that contains
information such as:

The employee's name and job title

Others who were involved in, or witnessed, the situation

Where and when the incident took place including date, day and time

Documentation of the problem including a factual account of what happened and why it was a
problem

What policies or rules were broken

What was the consequence of the behaviour to other employees or the organization

Changes that are required to correct the problem

The date by which the change/improvement must be made

The consequences of not making the necessary change

Date the documentation was written up

The signature of the manager/supervisor who wrote up the documentation

Place the documentation of the incident in the employee's personnel file, remembering that all employees have the
right to read their own personnel file. The documentation of an incident that is kept on file should not contain
information that has not been addressed with the employee.
If discipline results in a termination of employment, your organization may be faced with a lawsuit. Others will
then read all documentation. For this reason it is very important to verify details, document facts and avoid
emotional or editorial comments in any documentation.