RSA NSW - Training Manual

Express Online Training www.eot.edu.au 2015 v 2.
January 2014
Responsible Service of Alcohol

Student course notes
Express Online Training www.eot.edu.au 2015 v 2.0
NSW Responsible Service

of Alcohol Course
STUDENT NOTES
NSW OFFICE OF LIQUOR, GAMING AND RACING
January 2014
Copyright NSW Office of Liquor, Gaming and Racing. All rights reserved. No part of
this work may be reproduced by any means without written permission.

TABLE OF CONTENTS
Introduction
ELEMENT 1 .......................................................................................................................................6
Identify the context of Responsible Service of Alcohol ...................................................................6
Assessment Criteria ......................................................................................................................6
Why do we need to be aware of, study and implement responsible service of alcohol? ...........7
Government and Community Concerns.........................................................................................8
The Impact of Alcohol Abuse / Misuse on the Community ...........................................................10
Key Agencies ..............................................................................................................................11
Summary ....................................................................................................................................13
Element 1 - Supplementary Information .......................................................................................14
ELEMENT 2 .....................................................................................................................................17
Identify the Legislative framework for the Responsible Service of Alcohol ...................................17
Assessment Criteria ....................................................................................................................17
What types of liquor licences can be issued? ..............................................................................18
Trading Hours .............................................................................................................................18
Harm Minimisation and Public Interest Provisions of the Liquor Laws ..........................................19
Public Interest and Venue Conduct .............................................................................................19
Intoxication ..................................................................................................................................21
Voluntary Exclusions ...................................................................................................................23
Fail to Leave ...............................................................................................................................23
Banning orders ............................................................................................................................24
Minors .........................................................................................................................................24
Regulated signage ......................................................................................................................29
Sale of Undesirable Liquor Products ...........................................................................................32
Three strikes disciplinary scheme for licensed premises..............................................................33
Liquor Act 2007 ...........................................................................................................................34
Liquor Regulation 2008 ...............................................................................................................34
New responsible supervision controls .........................................................................................36
New powers to suspend or revoke RSA certification ...................................................................36
Current Campaigns: ....................................................................................................................37
Department of Health and Aging National Binge Drinking Campaign ..........................................38
ELEMENT 3 .....................................................................................................................................40
Identify the Impact of Alcohol Abuse ...........................................................................................40

National Health and Medical Research Council ...........................................................................41
What is a standard drink?............................................................................................................41
The impact of alcohol consumption .............................................................................................43
Factors that affect susceptibility to alcohol ..................................................................................46
Drinking within limits....................................................................................................................47
The effects of alcohol on different people. ...................................................................................47
Standard Drinks ..........................................................................................................................48
Food Labelling Logos ..................................................................................................................53
Measuring Spirits ........................................................................................................................54
Measuring Wine ..........................................................................................................................55
ELEMENT 4 .....................................................................................................................................57
Implementing Responsible Service of Alcohol Strategies ............................................................57
Assessment Criteria ....................................................................................................................57
Indicators of Intoxication..............................................................................................................58
Strategies for Preventing Intoxication ..........................................................................................59
Strategies for Preventing Underage Drinking, and Second Party Sales (including Evidence of
Age) ............................................................................................................................................59
Ways to Develop and Implement House Policies ........................................................................62
Drink Spiking ...............................................................................................................................64
Element 4 Supplemental Information .........................................................................................66
Fake or altered identification .......................................................................................................66
Refusal of Service .......................................................................................................................66
Video Resources .........................................................................................................................67
APPENDICES ..................................................................................................................................69
Young adults experience of responsible service of alcohol in NSW: 2011 update ............69
The Culture and Context of Alcohol Use in Community Sporting Clubs in Australia:...............70
Crime and Justice Bulletin 89: Trends and patterns in domestic violence assaults......................71
The role of alcohol in injuries presenting to St Vincents Hospital Emergency Department and
the associated short-term costs. ..................................................................................................71
Intoxication Guidelines ................................................................................................................72
Liquor Promotion Guidelines - Summary .....................................................................................77
RSA and Kings Cross..................................................................................................................80
Introduction
The evolution of NSW liquor laws and Responsible Service of Alcohol
While the majority of people consume alcohol responsibly, Governments have always recognised
the negative impact that alcohol can have on the community. As a result the sale and supply of
liquor is appropriately controlled, and sanctions apply where licensed venues are poorly run and
irresponsible liquor serving occurs such as intoxication (i.e. drunkenness) and minors obtaining
liquor.
Responsible service of alcohol has been part of the States liquor laws for nearly 100 years.
Responsible service is not new.
For example in the 1912 Liquor Act, a licensee was prohibited from permitting drunkenness on the
licensed premises and the onus was on the licensee and employees to establish that they took all
reasonable steps to prevent the drunkenness. This requirement remains an important element of
current NSW liquor laws.
Until the 1970s, registered clubs were regulated under the Liquor Act 1912. In 1976, the Registered
Clubs Act was introduced in response to community concerns about the management of clubs and
the inappropriate use of members' property. The Registered Clubs Act commenced on 1 July 1978.
The Act contains an extensive range of controls applying to the management of registered clubs,
and the sale and supply of liquor on club premises.
Since the Liquor Act 1982 and the Registered Clubs Act 1976 were introduced, there have been
many significant amendments made in response to changing community attitudes and Government
policy regarding the sale and supply of alcohol.
Perhaps the most significant changes occurred in 1996 when both Acts were changed to introduce
"harm minimisation" (i.e. minimising the harm associated with the misuse and abuse of liquor) as a
primary object of both Acts. The move to a harm minimisation approach in the liquor laws followed
increasing concern about the extent of alcohol-related crime and violence - particularly in and
around licensed venues.
In 2008, new liquor laws commenced, further strengthening harm minimisation controls over the
way liquor is sold and consumed and consolidated the regulation of liquor in all premises, including
registered clubs, into one Act the Liquor Act 2007.
In 2012, a new disciplinary scheme, known as the Three Strikes scheme, commenced that enables
strikes to be imposed when a licensee or approved manager is convicted of one of a range of the most
serious offences under the Liquor Act 2007.
The Act places obligations on the Independent Liquor and Gaming Authority, the Director General,
Department of Trade and Investment, Regional Infrastructure and Services, the Commissioner of
Police, licensees, and others in regard to responsible practices in the sale, supply, service and
promotion of liquor, and the prevention of activities that encourage misuse or abuse of alcohol.
These laws also place greater responsibility on patrons to drink responsibly to minimise alcoholrelated violence and anti-social behaviour in and around licensed venues.
The harm minimisation approach with emphasis on responsible service and consumption of
alcohol, and the responsible operation of licensed venues is justified on public health and safety
grounds. When considering reforms to liquor licensing, a balance must be struck between achieving
a fairer, simpler regulatory system and consideration of the impact irresponsible liquor consumption
can have on local communities, road safety and public health.
Responsible Service of Alcohol Course Notes January 2014
Page 3 of 82

The protection of local amenity and the probity of industry participants have been identified as
important considerations associated with the sale and supply of liquor. For example, alcoholrelated nuisance, violence, crime and noise disturbances could erode the quality of life for people
living or working in the vicinity of venues serving alcohol.
The liquor laws therefore seek to protect the interests of local communities by protecting and
improving local amenity. As a result, the laws include various public interest provisions that allow
local communities, local councils, police and other stakeholders to have a say about the conduct of
licensed venues.
Today, RSA training is mandatory for everyone in NSW involved in the sale and supply of liquor to
the public. This includes licensees, club secretaries, serving staff and security staff working at
licensed venues. There are no exemptions from undertaking the course.
This mandatory training regime also includes volunteers, promotional staff and contract employees as
well as directors of registered clubs who have liquor service responsibilities.
Sanctions apply to licensees and staff in cases where RSA training has not been undertaken.
If you are unsure about whether you, or a member of your staff, are required to do RSA training,
you should contact the Office of Liquor, Gaming and Racing on (02) 9995 0333.
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ELEMENT 1
THE CONTEXT OF
RESPONSIBLE SERVICE OF
ALCOHOL
IN NEW SOUTH WALES
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ELEMENT 1
Identify the context of Responsible Service of Alcohol
This element identifies the context in which responsible service of alcohol is to be managed.
Assessment Criteria
Students should be able to identify:
government and community concerns associated with alcohol abuse and misuse, particularly
in relation to crime, violence and anti-social behaviour occurring as a result of excessive
drinking, and the effects on the neighbourhoods of licensed venues;
the impact of alcohol abuse/misuse on the community; and
the role of key agencies in regulating and enforcing the liquor laws, such as the NSW Office of
Liquor, Gaming and Racing, the Independent Liquor and Gaming Authority, the NSW Police
Force, the Director General, Department of Trade and Investment, Regional Infrastructure and
Services and other Government agencies involved in preventing alcohol abuse.
In this element we will examine Government and community concerns about serving alcohol
responsibly, the behaviour of patrons and providing a safe environment for everyone, the
Government agencies that have responsibility for the regulation and administration of the liquor
laws, and those agencies upon which the liquor laws impact.
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Why do we need to be aware of, study and implement responsible

service of alcohol?
Alcohol is widely used and enjoyed throughout our society, and for many people it forms part of an
enjoyable and generally healthy lifestyle that includes good diet and exercise.
For the vast majority of adults, the consumption of alcohol is considered a form of relaxation and
social entertainment. However, the misuse and abuse of liquor can have a devastating effect on
individuals, their families and society in general. Historically, both in Australia and elsewhere,
Governments have taken the position that the sale and consumption of liquor should not be left
exclusively to market forces.
In fact, all developed countries have liquor laws in place on social policy grounds. They recognise
that alcohol is a drug that can have harmful effects and must therefore be regulated.
People who drink regularly at higher levels place themselves at increased risk of chronic ill health
and premature death. An episode of heavy drinking places the drinker and others at risk of injury
and death. These patterns of drinking also have substantial social and economic implications.
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Government and Community Concerns

Because the Government regulates liquor sale and supply, there is an onus on those who are
responsible for the retailing of that product to do so responsibly by providing a safe and enjoyable
environment for patrons. That onus also means serving liquor to ensure that patrons do not
become drunk and subsequently a problem for management, staff and the community.
When poor patron behaviour is left unchecked, it has the potential to escalate and can manifest
into serious crime, including brawls, affray, sexual assaults and property damage.
In recent years, considerable research has been undertaken in New South Wales by the NSW
Bureau of Crime Statistics and Research and others to identify the link between irresponsible
serving practices and liquor abuse problems. A summary of this research is contained in Schedule A
for reference purposes.
More than 16,000 venues are licensed to sell liquor in New South Wales, making it readily
available and enjoyed by many.
People who drink regularly at higher levels place themselves at substantially increased risk of
chronic ill health and premature death, while an episode of heavy drinking places the drinker and
others at increased risk of injury and death. For some, particularly among younger age groups,
such drinking can form part of a wider pattern of risk-taking behaviour.
While health is an important issue, the use of liquor, particularly when it is abused and misused, is
associated with crime, violence, anti-social and offensive behaviour. You don't have to drink to
experience the harm that can be associated with liquor assaults, road accidents, property
damage and excessive noise can all seriously affect the lives of individuals and the community.
Therefore, governments place restrictions on the age at which liquor can be legally purchased and
consumed, and determine the controls over liquor such as how, when, where and by whom liquor
can be sold and supplied.
The statutory framework for the sale and supply of liquor in NSW is the Liquor Act 2007 and
regulates licensed venues and those who operate them, and when and how liquor is sold.
All the various State and Territory Liquor Acts aim to ensure that alcohol is sold by responsible
people; that liquor venues are operated in a way that does not disturb other residents, and that the
possible harmful effects of alcohol are minimised or avoided.
Therefore, the liquor laws determine:
WHERE liquor can be sold on licensed premises.

WHEN alcohol can be consumed on licensed premises.
HOW liquor can be sold the trading conditions that apply to various types of licensed
premises.
WHO can consume alcohol - adults.
In regulating the sale of liquor, sanctions apply for breaches of the liquor laws that may range from a
reprimand, a fine through to a suspension or cancellation of a liquor licence.
Each State and Territory in Australia has its own liquor authority that administers the liquor laws.
This includes the implementation of the law, issuing of licences, checking licensees' personal and
criminal histories (probity) and enforcing the law. Later in this module, we will examine the principal
regulators and administrators of the liquor laws in New South Wales.
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The responsible service of alcohol means: complying with the law by serving liquor responsibly and
legally; by looking after patrons; and, by being aware of the rights of neighbours and the general
community to remain undisturbed by the operation of the venue.
Licensees have an obligation under the liquor laws to:
Minimise the harm associated with liquor abuse;

Encourage responsible attitudes towards the sale and consumption of liquor; and
Ensure the sale and consumption of liquor contributes to, and does not detract from, the
amenity of community life.
Working in the hospitality industry carries responsibilities. Responsibility for the general public is
not just the concern of the licensee. Staff can also be held accountable for their actions. This
statutory training course is designed to ensure that you are aware of your role and responsibilities as
well as the penalties that can arise from irresponsible service.
Knowledge of the liquor laws will help you avoid situations caused by alcohol abuse and misuse. It
will also help you identify potential compliance risks at your venue, and how to take action to
prevent abuses occurring.
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The Impact of Alcohol Abuse / Misuse on the Community

In Australia, alcohol is the most commonly used recreational drug. People drink alcohol for a
number of reasons, including the relaxing and socialising effects of small to moderate amounts.
In addition to the health issues resulting alcohol consumption, there are social consequences both to
the drinker and the community. These consequences include harm to family members and to friends
and colleagues, as well others.
Costs accrue not only to government health and welfare services, but also to industry through
absenteeism, premature retirement, and impaired or lost productivity. It has been estimated that
alcohol cost Australia about $15.3 billion in 2004-05, when factors, such as crime and violence,
treatment costs, loss of productivity and premature death were taken into account.
Abusive behaviour, vandalism, unruly crowds, crime and accidents cause undue stress to the
general public and communities as a whole. Additionally, they stretch the limited resources of
police and emergency services to attend to calls and complaints.
In 2007, the NSW Bureau of Crime Statistics and Research found that at least $50M a year was
spent by the NSW Police Force responding to alcohol-related crime. According to the Bureau, this
would fund the annual salaries of around 1,000 constables.
Responding to assaults was the most common police activity, accounting for almost 15 per cent of
the total alcohol related crime.
The 2007 National Drug Strategy survey found that alcohol accounted for 27 per cent of the
$56.1B economic costs associated with licit and illicit drug use in Australia in 2004-05 (tobacco
accounted for 56 per cent, while illicit drugs accounted for 15 per cent).
The NSW Office of Liquor, Gaming and Racing, the Department of Health, the Roads and Maritime
Services and NSW Police Force play a significant role in trying to reduce these costs. They
facilitate liquor accords, conduct advertising campaigns; produce educational material and training
programs as preventative measures to educate both the public and liquor industry to help minimise
alcohol abuse problems in the community.
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Key Agencies
Independent Liquor and Gaming Authority
Liquor and gaming licence applications (including applications to extend trading hours) and
disciplinary matters are considered by the Independent Liquor and Gaming Authority.
Anyone can make a submission to the Authority, and those submissions must be taken into
account by the Authority when making a licensing decision.
Reviews of disciplinary decisions made by the Authority are determined by the Administrative
Decisions Tribunal.
NSW Office of Liquor, Gaming and Racing (OLGR)

The OLGR is part of NSW Trade & Investment and is responsible for the regulation of the NSW
liquor industry. Through its various functions, the OLGR provides leadership and strategic direction to
the liquor industry through rigorous enforcement, compliance, investigative, monitoring and field
education programs. OLGR is also responsible for implementing the Governments liquor reform
process.
OLGR works with other agencies such as the NSW Police Force to promote practices that ensure
the minimisation of harm, often associated with the operations of the liquor venues, as well as
facilitating the development and monitoring of compliance strategies eg. the States liquor accord
program.
OLGR is also responsible for administering the responsible service of alcohol and responsible
conduct of gambling training schemes, as well as administering the photo competency card that is
issued to students undertaking these training programs.
OLGR also provides administrative support to the Authority in determining licensing proposals and its
other regulatory functions.
OLGR also offers a free eNews service to its stakeholders, including staff and managers working in the
liquor industry. The service aims to keep stakeholders up to date on changes which impact them.
Anyone can subscribe, go to www.olgr.nsw.gov.au/website_subscribe_info.asp
More information about OLGR and its activities can be found in the NSW Trade & Investment
Annual Report which can be viewed or downloaded from the web www.trade.nsw.gov.au
Compliance Officers
OLGR compliance officers undertake inspections and other enforcement functions under
delegation from the Director General, Department of Trade and Investment, Regional Infrastructure
and Services. Inspection of licensed venues can result from:
complaints received from the public or other licensed venues;

investigating matters referred to the Office;
inspection programs to determine compliance;
allegations concerning the suitability of licensees and club secretaries;
liquor and gambling harm minimisation enforcement programs; and
covert inspections of licensed venues.
Legislated powers include:

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entering a licensed venue at any time (with or without a police officer) if it is

considered reasonable grounds exist that a breach has been, or is being, committed;
requiring the licensee/secretary to produce all books and records relating to the operation of
the venue;
seize documents and make copies or take extracts from them;
request identification from a young person suspected of being under 18; and
interview any person at the venue in relation to any relevant matter.
It is an offence to obstruct or refuse admission to a compliance officer. A maximum penalty of

$5,500 applies for this offence.
Compliance officers can undertake desk audits of liquor licences and certificates of registration.
They also conduct operations in association with the NSW Police Force.
Director General, Department of Trade and Investment, Regional Infrastructure and

Services
The Director General, Department of Trade and Investment, Regional Infrastructure and Services
is a statutory officer under the NSW liquor and gaming machines laws who can take disciplinary
and prosecution action and make submissions in respect to the grant or variation of a liquor
licence.
In addition, the Director General, Department of Trade and Investment, Regional Infrastructure and
Services can also impose conditions on a licence and issue written directions that require a
licensee or staff to address a problem or improve compliance in a venue.
Specific statutory powers also enable the Director General, Department of Trade and Investment,
Regional Infrastructure and Services to take action in relation to:
banning undesirable liquor products and promotions;

determining noise disturbance complaints against venues; and
approving courses and course providers in relation to responsible service of alcohol
and responsible conduct of gambling training.
The Director General, Department of Trade and Investment, Regional Infrastructure and Services is
also required to publish guidelines to assist the industry in relation to the indicators of intoxication
and the types of liquor promotions that are likely to result in disciplinary action being taken.
NSW Police Force

Police have wide ranging enforcement powers under the liquor laws. Police can issue penalty
notices for breaches of the liquor laws. Police can prosecute a licensee, a staff member or a patron for
breaches of the law, or they can take disciplinary action against a licensee on certain grounds
prescribed by the liquor laws.
Short term closures of licensed venues are also an effective tool that police can use to prevent
serious liquor-related problems escalating in a licensed venue.
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Summary
Alcohol is a drug. It is second only to tobacco in drug-related deaths and hospitalisation.

Its harmful effects are well documented and the liquor laws recognise the harm associated
with its abuse.
Liquor is tightly controlled by government because of the potential for its misuse and abuse.
Liquor licensees and staff must comply with the liquor laws by selling, supplying and serving
liquor responsibly.
In exercising their functions under the liquor laws, regulators and others must have due
regard to liquor harm minimisation.
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Element 1 - Supplementary Information

What is RSA?
RSA is about providing strategies for all levels of the liquor industry and the community to reduce:
problems associated with alcohol and alcohol-related,

anti-social behaviour (violence and crime)
the effects on the neighbourhood of licensed premises.
So what is RSA and how do you comply with it in your workplace?

RSA is a fundamental principle enshrined in legislation. It guides licensees and their staff to make
sure they comply with the Liquor Act. It includes a range of flexible and proactive initiatives that suit
individual sectors, individual venues and various risks in those venues.
Responsible service in action compliments a range of strategies to not get people drunk. It can be as
simple as serving free water and food, or having extra security personnel on closing time to make sure
people leave the vicinity. These initiatives could be further complimented by putting restrictions on risk
drinks such as alcopops. Another example of responsible service in action is the banning of shots and
high content ready-to-drinks (RTDs) after 9.00pm.
You need to comply with RSA by ensuring that you:
do not serve anyone under the age of 18

recognise the signs of impending intoxication and do not serve anyone at this point
do not serve anyone who arrives at your establishment already intoxicated
understand the principles of standard drinks and drink drive levels
discourage patrons from engaging in activities which can harm themselves or others.
RSA means that you must comply with all NSW liquor laws. It also means that you must promote and
support a safer environment by only selling, serving or promoting alcoholic beverages in a
professional and responsible manner. Following RSA practices helps to ensure that your patrons do
not become intoxicated and then become a problem for staff, management, the licensee and the local
community.
Harm minimisation has also been a primary objective of NSW liquor laws since 1996 and certain
activities are limited on licensed premises to prevent the misuse or abuse of liquor.
RSA and your business

Although RSA is a legislated requirement, and therefore compulsory for licensees, it can also be
beneficial to the business.
What are the positive outcomes of serving alcohol responsibly in licensed premises? Read the
comments from three experienced licensees for their views on the benefits of responsible service of
alcohol to their business.
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Lyn Humphreys, Licensee

Well every business wants to have return business, every business wants to have patrons who feel
comfortable in the venue and can enjoy themselves in a safe environment. So to have people there
that are intoxicated to the extent that it becomes a problem for other patrons in the venue or for staff
and it becomes untenable, then that is certainly a detriment to my business, its not seen as a positive
factor within the business. So to deal with patrons that are becoming intoxicated, the earlier the better,
obviously, and it has certainly improved over the years that Ive been in the industry, which is about 35
years now. Ive certainly seen a great improvement in the type of patronage that we see in hotels now,
women and families are more comfortable coming into the venues, and I think that all of that has been
as a result of responsible service of alcohol being introduced into the industry.
Anthony Sobb, Licensee

Its an important part of our business. A lot of the ways that you define your business is some of the
things that materialise in policies and procedures such as RSA. We have a moral obligation as well as
a corporate obligation to the way we dispense alcohol on our premises. Quite often people can
misinterpret RSA for lack of or non-profitability, where in fact sometimes it can really help with the
bottom line. People feel a lot safer in the environment, and in general you need to understand the
trends. People are generally taking far more conscious approach to their wellbeing and their health so
therefore theyre decreasing in the amounts of alcohol theyre consuming in general, and I think as a
business we need to adjust to the trend, so if that is the trend we need to deal with that.
So what we are finding is that possibly people, while they are drinking less, theyre more particular
about what they drink. So harm minimisation for us is more than just a set of rules and guidelines; its
something that we truly believe in; its like our contribution to health and wellbeing, to the general
community. It doesnt necessarily mean that we want to discourage people drinking; in fact, we want
to encourage more people to come and drink on our premises, but do so in moderation.
David Hamley, Licensee

Weve always been responsiblemy background is that wed regard ourselves as very responsible
hoteliers, and whats more we aim up the market; in other words, were a food- based business. Being
food based, were looking to attract males and females, females are half the market, right throughout
Australia; hotels that aim exclusively at the male market are denying themselves half the available
market. Girls these days are happy to come to a hotel providing its well managed, it looks nice, it
serves high quality drinks, high quality food, and the management of the hotel is such that they dont
feel in any way threatened. Whats more, wed like to aim up the market because thats a comfortable
part of the market for us to operate in and its a large market, so that means that our emphasis on
good behaviour has been there right from the start. Ive been in the business about 30 years now and
Ive been able to observe over a long period the advantage of having that approach.
What this training does is fit very well with our long-established attitude on a good way to run the
business to minimise harm, to attract great customers, and very often customers who do not want to
behave well are not comfortable in our hotel.
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ELEMENT 2
LEGISLATIVE FRAMEWORK FOR THE
RESPONSIBLE SERVICE OF
ALCOHOL
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ELEMENT 2
Identify the Legislative framework for the Responsible Service of Alcohol
This element identifies legislative measures and public interest issues relevant to RSA.
Assessment Criteria
Students should be able to identify relevant legislative provisions including:
harm minimisation and public interest provisions of the liquor laws;
intoxication provisions; and
underage provisions.
Page 17 of 82
What types of liquor licences can be issued?

The following table outlines the categories of liquor licence that can be issued under the Liquor Act
2007.
Type of Licence
Type of activity
Community Impact Statement

Required
Hotel (including a
general bar licence)
Hotel, bar, tavern
Yes
Club
A registered club selling liquor to

members and their guests
Yes
Small Bar
Maximum limit of 60 patrons.

No takeaway sales
Yes, but only where a Development

Approval is either not required, or not
advised to both the police and the
Director General NSW Trade &
Investment within 2 days of
application for Development Approval
On-premises
Can be tailored for one or more

types of business activities
including a restaurant,
entertainment venue, motel,
function centre and other
settings where liquor is
consumed on the premises
Yes, but only where the on premises

licence relates to a restaurant or a
public entertainment venue (other
than a cinema or theatre).
Packaged liquor
Liquor stores, internet operators

selling liquor to the public
Yes
Producer/wholesaler
Brewer, distiller winemaker,

wholesaler
No
Limited
Functions held by non profit

organisations, as well as special
events and trade fairs
No
All liquor licensing applications are determined by the Independent Liquor and Gaming Authority. In
many cases, a liquor licence application must be accompanied by a community impact statement
(CIS).
A community impact statement allows the Independent Liquor and Gaming Authority to be aware of
the impact that granting an application will have on the local community. It does this by ensuring the
potential applicant consults with the local community including the local council before
deciding to go ahead with making an application. The CIS summarises the results of consultation
between the applicant and the local community about any issues and concerns with a proposed
application.
Trading Hours
The standard trading period for hotels, on-premises licences (except vessels), wine producers and
packaged liquor licences is outlined below.
Monday Saturday 5am-midnight
Sunday 10am-10pm
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Harm Minimisation and Public Interest Provisions of the Liquor Laws

The NSW liquor laws contain extensive harm minimisation provisions to minimise the potential for the
misuse and abuse of alcohol.
Those who exercise statutory functions under the Liquor Act, including the Director General,
Department of Trade and Investment, Regional Infrastructure and Services, the Independent Liquor
and Gaming Authority and police, must:
have regard to the need to minimise alcohol-related harm;

encourage responsible attitudes towards drinking in the community; and
ensure alcohol sales and drinking does not detract from the amenity of the community.
Apart from these overarching provisions, there is a raft of specific measures in the liquor laws
designed to minimise liquor abuse problems and ensure venues are operated responsibly and in
the public interest. Offence provisions apply in relation to underage drinking/entry and intoxication
offences, while powerful enforcement tools can be used to fix serious problems associated with the
irresponsible management and operation of a venue.
The fundamental RSA provisions of the liquor laws are that, on licensed premises, liquor cannot be
served to minors or intoxicated persons. These provisions are supported by a range of regulatory
requirements to complement these measures and provide clear guidance to patrons and industry on
the responsible drinking rules.
These offence and public interest measures are outlined below.
Public Interest and Venue Conduct

The liquor laws recognise the serious problems that can be caused when premises are operated
unlawfully and irresponsibly and when those venues endanger the amenity of the neighbourhood,
patrons and the community.
Police, the Director General, Department of Trade and Investment, Regional Infrastructure and
Services and local councils have extensive powers to deal with serious alcohol related problems
that have an adverse impact on the community. Experience has shown that many of these
problems are linked to irresponsible serving practices, poor patron behaviour (which is often a byproduct of the irresponsible practices) and / or a lack of proper management and control of the
venue.
Statutory powers that can be used include the temporary closure of a venue and noise disturbance
complaints to the Director General, Department of Trade and Investment, Regional Infrastructure
and Services. These provisions, and their relevance to RSA training, are outlined below.
Disturbance Complaints
A complaint about undue disturbance caused by the conduct of a licensed venue and/or its patrons
can be made to the Director General, Department of Trade and Investment, Regional Infrastructure
and Services NSW by police, councils, residents and others.
Many noise disturbance complaints stem from serious problems relating to the management and
operation of the venue, or violent, anti-social or criminal activity involving patrons in the vicinity of
the venue. Disturbances and criminal activity involving patrons can often be linked back to their
levels of intoxication and the questionable serving practices of the venue in the first instance.
Where a complaint is established, conditions can be imposed on a venue to restore the amenity of
the neighbourhood and to ensure the venue operates in the public interest. These conditions often
call for additional security, a reduction in trading hours / entertainment and requiring management to
Page 19 of 82

adopt further responsible serving practices.
In those cases where conditions have been imposed and enforced, and responsible serving
principles are followed, there is usually a reduction in noise and associated anti-social behaviour.
Disciplinary Complaints
A disciplinary complaint can be lodged by the Director General, Department of Trade and
Investment, Regional Infrastructure and Services and police with the Independent Liquor and
Gaming Authority against a venue operator on prescribed grounds. A number of these grounds are
used to take action where the venue has been operated unlawfully and / or where liquor has been
served in a way that is likely to lead to excessive consumption and intoxication.
Those grounds relevant to RSA training include:
breach of licence condition;

licence not exercised in the public interest eg. allowing patrons to conduct drinking
competitions;
intoxicated persons have frequently been on or leaving the premises;
the licensee / manager has engaged in activities likely to encourage liquor abuse eg.
irresponsible liquor promotions such as all you can drink offers; and
acts of violence involving patrons have frequently occurred on or near the premises.
Where a disciplinary complaint is upheld, heavy sanctions can be imposed. Among the sanctions
that can be imposed is the cancellation or suspension of the licence and disqualification of the
licensee / club secretary. Further conditions can also be imposed, while the Authority also has the
option of imposing penalties of up to $22,000.
Temporary Closure Orders

The Independent Liquor and Gaming Authority or a magistrate can order the closure of a licensed
venue for up to 72 hours where it is considered there is a threat to public health or safety, a risk of
serious property damage or a risk of serious breaches being committed on the premises.
While the temporary closure provisions are often used to address drug dealing and other criminal
activity occurring in a venue, they are also used where serious alcohol related incidents occur or
are likely to occur, such as brawls, violence and affray.
In more extreme cases, closure orders can be made for up to six months.
Declared Premises
In 2009 a new scheme was introduced to regulate venues that have recorded a high number of
assault incidents. The scheme divides venues into three categories based on the number of
assaults recorded in a twelve month period.
Category 1 venues are venues that have 19 or more assaults and are subject to the following
conditions:
A mandatory 2am lockout of patrons (except members of a registered club);

Cessation of alcohol service 30 minutes prior to closure;
No glass containers to be used after midnight;
No shots and drink limitations after midnight;
10 minute alcohol sales timeout every hour after midnight or active distribution of water
and/or food, and
Additional security measures.
Page 20 of 82

Category 2 venues are venues with 12 to 18 assaults and are subject to three conditions:
No glass containers to be used after midnight;

10 minute alcohol sales time out every hour after midnight or active distribution of water
and/or food, and
Cessation of alcohol service 30 minutes before closing.
Category 3 venues are venues that have 8 to 11 assaults and are provided with additional support
from OLGR to strengthen alcohol and security management.
Intoxication
The liquor laws provide a broad framework designed to prohibit intoxication in licensed venues.
Under these provisions, an intoxicated person cannot be admitted or allowed to remain in a
licensed venue, nor can they be served liquor.
There are two key intoxication offences in the NSW liquor laws:
permitting intoxication; and
serving liquor to an intoxicated person.
Penalties of up to $11,000 can be imposed for intoxication offences, while police and inspectors
also have the option of issuing $1100 penalty notices for these types of breaches.
If an intoxicated person is detected in a venue the licensee can be liable for the offence of
permitting intoxication on their premises.
This means the onus is on the licensee and staff to remove an intoxicated person immediately. Of
course, policies should be implemented to prevent intoxication in the first instance. Strategies for
preventing intoxication are outlined in module 4.
To avoid prosecution for the offence of permitting intoxication, the licensee must be able to prove
that the intoxicated person was not served any alcohol on the premises, and as a minimum, took
the following steps:
asked the person to leave the licensed premises;

contacted, or attempted to contact, police for assistance in removing the person from the
premises; and
refused to serve the person any alcohol after becoming aware that the person is intoxicated.
Additional steps should also be in place that can be used in mitigation for permitting intoxication
that shows the venue is committed to the responsible service of alcohol. Such steps could include:
being an active member of the local liquor accord;

ensuring compliance with all regulatory requirements;
providing ongoing training to staff in implementing the venues responsible serving house policy
(in addition to mandatory RSA training);
not conducting promotions or entertainment likely to encourage liquor abuse;
having quality food available whenever liquor is served; and
promoting the venue as one that is committed to the responsible service of alcohol.
Where liquor is served to an intoxicated person in a licensed venue, an offence is committed. This
offence can apply to anyone a licensee, a staff member, a club director or volunteer (who has
liquor service responsibilities) or a patron.
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There is no statutory defence or mitigating steps available for the offence of serving liquor to an
intoxicated person.
How am I supposed to know if someone is intoxicated when I can be prosecuted for intoxication
offences?
This is one of the most common questions asked across all levels of the liquor industry.
Intoxication Defined
The liquor laws contain a definition of intoxication to assist industry comply with their responsible
serving obligations and enhance enforcement efforts by police and inspectors.
For the purposes of the liquor laws, a person is considered to be intoxicated if:
the persons speech, balance, coordination or behaviour is noticeably affected; and

it is reasonable, in the circumstances, to believe that the affected speech, balance,
coordination or behaviour is the result of the consumption of liquor.
In addition to this statutory definition of intoxication, the Director General, Department of Trade and
Investment, Regional Infrastructure and Services must also issue guidelines to further assist the
industry determine whether a person may be intoxicated. Those guidelines are attached in Schedule
B.
The Director Generals guidelines for determining whether a person may be intoxicated include the
following:
Speech - Slur words, talk in rambling or unintelligible sentences, are incoherent or muddled in their
speech.
Balance - Are unsteady on their feet, stumble or bump into people or objects, sway uncontrollably or
cannot stand or walk straight.
Coordination - Fumble to light a cigarette, have difficulty in counting money or paying, spill or drop
drink, have difficulty in opening or closing doors.
Behaviour - Become rude, aggressive, or offensive, are unable to concentrate or follow instructions,
become boisterous or pester others.
Notwithstanding the prescribed definition and the availability of the Statutory guidelines, a degree of
judgement is still required by licensees, serving staff and security officers in determining whether a
person is intoxicated, or approaching the point of becoming intoxicated.
This judgement should be based on observations of the persons behaviour, coordination,
appearance and speech. Further information on the common indicators of intoxication is outlined in
element 4.
Page 22 of 82
Voluntary Exclusions
The law provides for people with a drinking problem to exclude themselves from licensed premises in
a similar manner to people with a gambling problem who can exclude themselves from gambling
venues.
In the case of venues that are part of a liquor accord, this exclusion can extend to other venues
that are part of that accord if they are specified in the agreement.
Licensees are obligated to comply with a request from a person to be self excluded from a venue.
Fail to Leave
As described above, the NSW liquor laws provide a framework that prohibits intoxicated patrons
being served liquor, as well as people who are intoxicated being admitted to a venue.
At the same time, patrons also commit an offence where they are drunk or disorderly and refuse to
leave the premises, or the vicinity of the premises, when asked to by police or venue staff.
The vicinity of the premises is defined to include a radius of 50 metres from the boundary of the
licensed premises, but provides exemptions for people remaining in the vicinity for a lawful purpose
eg. waiting for transport or where they live near the venue.
These fail to leave provisions, which carry penalties of a $5,500 fine or a $550 penalty notice,
provide a safety net to licensees in certain circumstances where drunk people attempt to enter the
premises before being detected by staff and are then immediately asked to leave.
In these situations, where police are called for assistance and are satisfied that an offence has
occurred, the patron will be issued with a $550 penalty notice.
These provisions also prohibit the person from re-entering, or attempting to re-enter, the premises for
24 hours. Also, the person must not re-enter the vicinity of the premises within 6 hours.
This does not override the intoxication provisions of the liquor laws. In simple terms, an offence is
still committed where an intoxicated patron continues to be served liquor, but is only asked to leave for
other reasons, such as acts of violence or anti-social behaviour.
In these instances, police could obtain evidence to determine whether the patron was intoxicated
while liquor was still being served to that person, and what steps, if any, were taken at the time by
staff to remove the patron.
This enables police to consider the merits of taking disciplinary action against the venue (or its
staff) for intoxication offences and against the patron for the fail to leave offence.
If police are continually called to the same premises to assist in removing drunken patrons or
enforcing the fail to leave offence, a disciplinary complaint can be taken on the ground that
intoxicated persons have frequently been on the premises or have been seen frequently leaving
the premises.
Page 23 of 82
Banning orders
Where a person has been excluded from a licensed premises for being reportedly drunk, violent or
disorderly an application can be made by a licensee, who is a member of the local liquor accord, to
the Authority for the person to be barred for up to six months.
In imposing a ban on a patron, the Authority must be satisfied that that the person has been
repeatedly drunk, violent, quarrelsome or disorderly on or in the immediate vicinity of the premises.
A person banned by the Authority commits an offence if they attempt to enter, or remain in, the
licensed premises to which the order relates.
Minors
There is a general prohibition applying to the supply of liquor to a person who is under 18 years of
age (a minor) in a licensed venue. In most instances, this prohibition also extends to private
settings. In a licensed venue, those liable for the offence of supplying liquor include the licensee,
staff, and other patrons, including minors (where liquor is supplied to other minors).
Penalties of up to $11,000 (or $1,100 penalty notices) and/or 12 months imprisonment apply to
adults convicted of underage liquor supply offences. Minors are also liable for the offences of
purchasing and drinking liquor in a licensed venue.
Statutory defences for the offence of supplying liquor to a minor are available in certain
circumstances. The statutory defences are:
if the minor was over 14 and produced evidence of age (that could be reasonably
accepted) that indicated they were over 18;
the licensee has a defence against prosecution if the liquor is supplied to a minor by their
parent or guardian;
the liquor was supplied to the minor on licensed premises by the parent/guardian;
that a person was authorised by the parent/guardian to obtain liquor from licensed premises for
a minor; and
a person has a defence if they are the parent/guardian of the minor, or are authorised by the
parent/guardian and the alcohol was not supplied on a licensed premises (eg. at home).
The law imposes sanctions on minors attempting to purchase liquor from a licensed premises and
drinking alcohol on a licensed premises. Penalties of up to $2,200 apply.
Second Party Sales

Second party sales occur when a person purchases liquor on behalf of a minor. The person
supplying the liquor to the minor (either on a licensed premises or elsewhere) is committing an
offence which can attract penalties up to $11,000 (or $1100 penalty notice) and/or 12 months
imprisonment.
Liquor Sales by Minors

By law, minors are prohibited from serving liquor on licensed venues. For example, a minor
working in a licensed restaurant cannot take an order for, or deliver, alcohol to patrons. But the
minor could take food orders.
The law does not stop minors from doing other things within the premises - such as stocking
shelves in a bottleshop or serving meals in a restaurant.
Page 24 of 82

While approval can be given to allow a minor to serve liquor in a venue, approval would normally
only be granted in limited circumstances and subject to stringent supervisory conditions.
A similar provision also applies to registered clubs, where a offence is not committed if the sale,
supply or service of liquor by the minor occurred in a dining room or other non-restricted area of
the club and regulatory approval has been obtained.
These statutory controls recognise the potential problems associated with minors serving liquor,
that include a minors lack of understanding of the liquor laws and the peer pressure that can be
applied to enable liquor to be served to a minors friends.
Penalties of $5,500 apply to a licensee if a minor serves liquor without approval.
Remote Sales
The remote liquor sales provisions provide a regulatory framework for liquor sold to the public via
the Internet, telephone, facsimile and mail orders.
The provisions recognise that remote liquor sales, particularly via the Internet, are a potential
source of supply for minors and that added controls are needed to prevent liquor being supplied to
minors.
Statutory requirements for remote liquor sales include:
display of the liquor licence number in any published or electronic advertising; and
display of the liquor licence number and the statutory notice (stating the offence of supplying
liquor to a minor) on the website where liquor is being sold.
When taking a telephone, facsimile or mail order, the licensee must ensure that the prospective
buyer provides a date of birth to confirm that the client is an adult (unless the details have been
provided when placing a previous order).
The licensee must then give written instructions to the person delivering the order, such as a
courier, requiring the liquor to be delivered:
to the adult who placed the order; or

another adult accepting the delivery on behalf of the adult who placed the order; or
in accordance with the customers instructions eg. delivery to a vacant residential address, if
the delivery occurs on a day after the order is placed.
Penalties of up to $2,200 apply if a licensee commits any of these offences. A penalty of up to

$3,300 applies to a person who requests a minor to take delivery of a remote sale. A penalty of
$2,200 applies if a minor takes delivery of a remote sale.
Entry into Licensed Premises by Minors

The liquor laws allow minors to enter most licensed premises under certain circumstances.
Hotels
Whilst most parts of a hotel are a bar area (ie. minors are not permitted under any circumstances),
there are some areas where a minor can enter provided certain conditions are met.
For instance, an unaccompanied minor is allowed to be in the dining room of a hotel, or in the
accommodation area of the hotel.
The hotel may also have an area known as a minors area approved for use by minors (with a
Page 25 of 82

responsible adult) such as a bistro or lounge area. (see page 26 for the definition of a responsible
adult).
The licensee is liable for fines of up to $5,500 ($550 penalty notice) if a minor is found in a bar area of
the premises. A minor can be fined up to $2,200 ($220 penalty notice) if they enter a bar area, or are
in a minors area without a responsible adult.
A walk through defence provision exists, which provides a statutory defence where a minor
passes through a bar area to access a minors area, provided that the minor is with a responsible
adult and does not stop while in the bar area. For example, a minor may pass through a bar area to
use the bathroom facilities if they are with a responsible adult.
Other defences also include:
Both the licensee and minor have a defence if the minor is an apprentice and was in the
bar area for the purpose of receiving training.
The licensee also has a defence if the minor was over 14 years of age, and prior to the minor
entering the bar area, the minor produced documentary evidence (driver licence, Photo Card,
etc) that could reasonably indicate that the minor was over 18.
The licensee has a defence if the minor is performing in a show or as part of a performance in
the bar area.
A minor has a defence if they believed that they were on a part of the premises in which a
minors functions authority was in force.
Registered Clubs
Minors are prohibited from being in certain parts of a registered club such as bar and gaming
machine areas. However, like hotels, there are circumstances where minors may be in a registered
club if certain conditions are met.
A minor can be admitted into a registered clubs non restricted area if:
They are accompanied by a member (who is over 18) of the club; or

In the case of a temporary member, they are in the company and immediate presence of that
member (who must be a responsible adult).
A walk through defence provision exists, which provides a statutory defence where a minor
passes through a restricted area to access an authorised area, provided that the minor is with a
responsible adult and does not stop while in the restricted area.
Other defences also include:
Both the secretary and minor have a defence if the minor is an apprentice and was in the
bar area for the purpose of receiving training.
The secretary also has a defence if the minor was over 14 years of age, and prior to the minor
entering the bar area, the minor produced documentary evidence (drivers licence, photo
ID card) that could reasonably indicate that the minor was 18 years or older.
The licensee has a defence if the minor is performing in a show or as part of a performance
in the bar area.
A minor has a defence if they believed that they were on a part of the premises in which
a minors functions authority was in force.
Page 26 of 82

Other Premises
Premises Type
Restrictions
Small bar licence
Minors are not permitted on licensed premises during liquor

trading hours. Outside of liquor trading hours there is no
restriction.
On premises licence
In most cases, unrestricted to minors. The exception to this is

where the on premises licence relates to a public entertainment
venue. In this instance, minors must be with a responsible adult.
Packaged liquor licence

Limited licence
Producer/wholesaler licence
Unrestricted to minors.
Responsible adult
A responsible adult is defined as an adult who is:
parent, step-parent or guardian of the minor
the minors spouse or de facto partner; or
for the time being, standing in as the parent of the minor.
Note: A person standing in as the parent could include a relative such as a

grandparent, aunt/uncle, or a person in charge of an organised sporting or school group.
Evidence of age
If you are in doubt as to a persons age, you must ask for evidence of age. The Liquor Regulation
prescribes that acceptable forms of identification are:
1. current motor vehicle drivers or rider's licence, or permit issued by the Roads and
Maritime Services (RMS), or interstate equivalent, or a current overseas drivers licence;
2. current passport issued by the Commonwealth or corresponding authority in
another country; or
3. a current NSW Photo Card, issued by the RMS or a proof of age card issued by an
interstate authority.
However, it is up to licensees and their staff to determine that the document/s that are presented
are valid and demonstrate that the person presenting the ID is over 18.
Page 27 of 82
Checklist for evidence of age

When you accept one of the documents as evidence of age, it is important to satisfy yourself that it is
authentic. Remember
the final decision rests with you
if you are suspicious you should
refuse access or purchase.
Check the photo
Does it match the person?
Check the birth date
Does it confirm the person is over 18 years?
Check for any alterations
Have any numbers been altered

the date of birth.
Check the hologram
For NSW drivers licence and photo card
particularly the last digit of
You should refuse admission to anyone you suspect of using false evidence of age.
Page 28 of 82
Regulated signage
Liquor signs for licensed premises
For most hotels and registered clubs, only two or three types of liquor signage are required to be
displayed, while for on-licences operating as a restaurant, only one mandatory sign may be
needed.
Sign No.1 - Minors not to be served liquor all licensed premises
This sign must be obtained from the Office of Liquor, Gaming and Racing and be displayed
wherever liquor is sold on licensed premises ie. at each bar and counter. Where there is no bar or
counter eg. a small restaurant, the sign must be prominently displayed at each entrance to the
premises.
Sign No.2 - Bar areas of hotels and clubs and gaming machine areas of clubs
This sign must be obtained from the Office of Liquor, Gaming and Racing and be displayed in each
bar area of a hotel and club. A bar area is defined as any area of a hotel or club where liquor is
served, except those areas where minors are lawfully permitted to enter eg. a bistro/dining area.
It must also be displayed in each gaming machine area of a club.
Page 29 of 82

Sign No.3 - Minors Area Authorisation sign - hotels
This sign must be obtained from the Office of Liquor, Gaming and Racing and be displayed in
areas of the hotel that have been approved to allow minors to enter with a responsible adult.
Sign No.4 - Breath testing sign all premises
This sign, which partly indemnifies a licensee from civil action, must be clearly displayed next to a
breath analysis machine. This sign does not have to be obtained from the Office of Liquor, Gaming
and Racing provided that it contains the prescribed wording.
Page 30 of 82

Sign No.5 Primary service authorisation notice
This sign must be displayed at or near every entrance to a restaurant with a primary service
authorisation.
Note: For on-premises licenses other than restaurants, a similar sign must be displayed at or near
every entrance to the premises if a primary service authorisation has been granted.
Sign No.6 under 18s not permitted during liquor trading hours small bars
This sign must be obtained from the Office of Liquor, Gaming and Racing and be displayed so that it
can be seen by a person entering the premises.
Sign No.7 Liquor not to be sold to minors sign all internet operators
IT IS AGAINST THE LAW TO SELL OR SUPPLY ALCOHOL TO, OR TO OBTAIN ALCOHOL

ON BEHALF OF, A PERSON UNDER THE AGE OF 18 YEARS
This sign must be displayed wherever liquor is sold via the internet.
Sign No.8 Front of premises sign all premises
A sign must be displayed at the front of the premises that shows the name of the premises, the
type of liquor licence held and the name of the licensee.
On-premises licences must also indicate the type of business or activity carried out on the premises
e.g. restaurant, and for Hotels designated as a general bar, it must indicate that it is a general bar
licence.
The sign must be displayed so that it can be read by a person from outside of the front of the
premises.
Further information on signage requirements

Further information can be obtained from the Liquor law signs fact sheet, available on the Office of
Liquor, Gaming and Racing website: http://www.olgr.nsw.gov.au/signs_liquor.asp
Page 31 of 82
Sale of Undesirable Liquor Products

The law enables liquor products to be banned by the Director General, Department of Trade and
Investment, Regional Infrastructure and Services it is considered, on one or more of a number of
grounds, that the products should be banned.
Targeted action can be taken by the Director General against specific venues where undesirable
liquor products are sold that:
are indecent or offensive by virtue of its name, design or packaging;

encourage rapid consumption of the product by virtue of its name, design or packaging;
are likely to be attractive to minors or have special appeal to minors;
are likely to be confused with soft drink or confectionery; or
are not in the public interest to be sold.
Undesirable liquor products can also be banned from sale in all licensed premises in NSW under
regulation making powers on the same grounds above.
The maximum penalty for selling an undesirable liquor product is $5,500. Products
already banned from sale under the NSW liquor laws include:
Alcoholic ice blocks

Alcohol aerosol products
Alcoholic milk
Alcohol vapour
Prohibiting Undesirable Liquor Promotions

Under the liquor laws the Director General, Department of Trade and Investment, Regional
Infrastructure and Services may issue a written order to a licensee prohibiting them from carrying
on, or being involved in, a particular liquor promotion. An order may be issued if the Director
General considers that:
the promotion is likely to have a special appeal to minors:

because of the use of designs, motifs or characters in the promotion that are, or are likely to
be, attractive to minors, or
it is indecent or offensive; or
involves the supply of liquor in non-standard measures or the use of emotive marketing that
encourages irresponsible drinking likely to cause intoxication; or
involves the supply of free alcohol, or extreme discounts, or discounts that are only available
for a short period of time and create an incentive for patrons to drink rapidly
the promotion is not in the public interest.
Maximum penalties of $5,500 apply for not complying with an order issued by the Director General The
Director General, Department of Trade and Investment, Regional Infrastructure and Services
has issued guidelines to indicate the types of liquor promotions and activities that are likely to
result in an order being issued against a licensee. Those guidelines are attached in Schedule C.
Page 32 of 82
Three strikes disciplinary scheme for licensed premises

Under the Three Strikes scheme, strikes can be imposed where a licensee or approved manager is
convicted of one of a range of the most serious offences under the Liquor Act.
A strike can be incurred for a number of offences, including permitting intoxication or violence,
serving liquor to a minor and selling liquor outside approved trading hours.
Where staff commit a three strikes offence, the licensee may be liable under the scheme and a
strike may be incurred by the venues licence.
A first strike is automatically incurred upon conviction for a single offence and is active for three
years from the date of the offence. A second and third strike is discretionary, and can be incurred
upon conviction for further offences committed within three years of the first offence. Conditions
can be imposed where strikes are incurred.
A third strike can result in the imposition of licence conditions, licence suspension for up to 12
months, licence cancellation and a moratorium on a new liquor licence being granted for the same
business operators at the venue for up to 12 months, and/or disqualification of a licensee for any
period of time.
For registered clubs, a third strike can result in imposition of licence conditions, disqualification of a
club secretary, dismissal of any or all of the club directors, and/or the appointment of an administrator
to manage the club.
For full details visit: http://www.olgr.nsw.gov.au/liquor_3_strikes.asp
Page 33 of 82

Liquor Act 2007
The Liquor Act 2007 (the Act) is the primary legislation for regulating the sale and supply of alcohol in
NSW. The Liquor Regulation 2008 supports the Act and provides the statutory framework for a
number of requirements, including RSA training.
Objects of the Act

The objects of this Act are as follows:
1. to regulate and control the sale, supply and consumption of alcohol in a way that is consistent
1. with the expectations, needs and aspirations of the community,
2. .to facilitate the balanced development, in the public interest, of the liquor industry, through a
3. flexible and practical regulatory system with minimal formality and technicality,
4. to contribute to the responsible development of related industries such as the live music,
5. entertainment, tourism and hospitality industries.
In order to secure the objects of this Act, each person who exercises functions under this Act
(including a licensee) is required to have due regard to the following:
1. the need to minimise harm associated with misuse and abuse of liquor (including harm arising
from violence and other anti-social behaviour),
2. the need to encourage responsible attitudes and practices towards the promotion, sale,
supply, service and consumption of liquor,
3. the need to ensure that the sale, supply and consumption of liquor contributes to, and does not
detract from, the amenity of community life.
The Act controls where, when and how liquor can be sold on licensed premises, and who can serve
and consume it. The Act also:
regulates licensing conditions, trading hours, licensed area definitions and disciplinary
sanctions
covers the licensees obligations in regard to public interest, and harm minimization
requirements
outlines the obligations of the licensee and persons authorised to sell liquor in licensed
premises.
Liquor Regulation 2008

The Liquor Regulation 2008 supports the Act by providing additional mandatory conditions,
requirements and harm minimisation measures for licensed premises.
The Regulation also prescribes requirements for mandatory RSA training, including:
the definition of an approved training course and a recognised RSA Competency Card
that staff members of licensed premises must not sell, supply or serve liquor by retail on the
premises unless they hold a recognised RSA Competency Card
penalties for breaches of the RSA training requirements.
For more information on the Liquor Act 2007 and the Liquor Regulation 2008 visit
http://www.olgr.nsw.gov.au/legislation_home.asp
Page 34 of 82
The Liquor Legislation Amendment (Statutory Review) Act 2014

New requirements in relation to underage drinking came into effect on 15 December 2014 under the
Liquor Legislation Amendment (Statutory Review) Act 2014.
From 15 December, a new escalating sanctions regime applies significant penalties where alcohol is
sold to minors on licensed premises, including licence suspension and cancellation.
The escalating sanctions regime applies where the offence of selling alcohol to a minor has occurred
on licensed premises, resulting in:
a court conviction
payment of a penalty notice or
a penalty notice enforcement order issued under the Fines Act 1996 by the State Debt
Recovery Office.
This tough new regime operates in tandem with the Three Strikes disciplinary scheme, where strikes
can be incurred by licensees for serious liquor law offences, including permitting alcohol to be sold or
supplied to a minor.
Following a first offence, a licensee will need to put their case to the Secretary of NSW Trade &
Investment as to why their licence should not be suspended for up to 28 days. In considering whether
to suspend a licence, the Secretary may take into consideration the venue's compliance history and
other factors such as relative culpability in the offence.
If a second offence is committed within 12 months of the first offence (and more than 28 days after the
first offence), the licence will be automatically suspended for 28 days. A licence is automatically
cancelled and the licensee disqualified from holding a liquor licence for 12 months where a third
offence occurs more than 28 days after the second offence, but within 12 months of the first offence.
Signage
With tough new sanctions where alcohol is sold to minors now in place, licensees should review
current venue procedures to ensure sufficient controls are in place to prevent alcohol sales to minors.
OLGR has developed new materials for venues, including an ID checklist and flowchart sticker for
staff, as well as a window decal aimed at underage youth trying to purchase alcohol, which are now
available to download or purchase.
OLGR will be conducting targeted compliance operations to ensure that underage sales are not
occurring at licensed premises (both on premises and take-away), Inspectors will be taking a zero
tolerance approach to any minors detected trying to obtain alcohol from licensed premises or any
persons attempting to purchase on their behalf.
Page 35 of 82
New responsible supervision controls

From 15 December, additional responsible supervision controls also apply where alcohol is supplied
to a minor in a private setting by a parent or guardian, or by a person authorised by a parent or
guardian.
Significant penalties of up to $11,000 and/or 12 months imprisonment apply where supply is not
consistent with responsible supervision.
In determining whether the supply of alcohol is consistent with the responsible supervision of a minor,
regard will be given to:
the minor's age;

whether the parent, guardian, or the person authorised by the parent or guardian, is
intoxicated;
whether the minor is consuming alcohol with food;
whether the parent, guardian or responsible adult is responsibly supervising the minor's
consumption of the alcohol;
the quantity and type of alcohol, and the time period over which it is supplied.
The supply of alcohol to a minor who is intoxicated is not, in any circumstances, consistent with
responsible supervision.
New powers to suspend or revoke RSA certification

From 15 December 2014, the Independent Liquor & Gaming Authority can suspend or revoke a
persons responsible service of alcohol (RSA) certification, or disqualify them from holding a RSA
certification for up to 12 months, where it is satisfied that the person has contravened their
fundamental RSA obligations, such as selling or supplying liquor to a minor or an intoxicated person.
An application for suspension/revocation can be made to the Authority by the Commissioner of Police
or the Secretary of NSW Trade & Investment.
Where a persons RSA certification has been suspended or revoked, or that person is disqualified
from holding a RSA competency, procedural fairness principles apply to enable that person to seek a
review of the decision from the Civil and Administrative Tribunal.
Page 36 of 82
Current Campaigns:
Whats Your Plan B? NSW Centre for Road Safety Campaign.
https://www.youtube.com/watch?feature=playerembedded&v=RGA5v5aaibo
The Plan B drink driving campaign, which began in August 2012, is about making positive choices to
get home safely after a night out, highlighting that driving is not an option. It presents practical options
to avoid drink driving, but takes a humorous and positive approach designed to engage the
community in conversation about making alternative arrangements to get home after a night out. The
campaign works in combination with the police by emphasising that mobile random breath testing
(RBT) operations can happen anytime, anywhere.
The main message of the campaign is if you are drinking, dont drive. You need to have a Plan B to
get home. Other campaign messages include:
Plan ahead on how to get home after a night out
Some Plan B's are smarter than others
Whats your Plan B?
Drink and drive, and you will face the consequences
RBT means you need a Plan B
By changing attitudes to drink driving, the campaign aims to:
Contribute to an overall reduction in the road toll
Promote alternative transport options to empower drivers to make the choice not to drink and
drive
Maintain awareness of mobile RBT police enforcement
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Department of Health and Aging National Binge Drinking Campaign

On 10 March 2008, the Australian Government announced the $53.5 million National Binge Drinking
Strategy to address the high levels of binge drinking among young Australians. Binge drinking among
young people is a community wide problem that demands a community wide response, including an
emphasis on young people taking greater personal responsibility for their behaviour.
The campaign includes a $20 million hard-hitting social marketing campaign that will run over two
years to confront young people about the costs and consequences of binge drinking.
The main objective of the National Binge Drinking Campaign is to contribute, along with the range of
existing education, policy and regulatory initiatives, to a reduction in harm associated with drinking to
intoxication amongst young Australians.
The strategic approach of the campaign is to focus on short term (acute) harms, as these are the most
relevant to episodes of intoxicated drinking, to:
1. Raise awareness of the harms and costs associated with drinking to intoxication, for example:
a. road accidents (and death/severe injury);
b. alcohol-related violence (as a perpetrator, a victim or a witness);
c. trauma-related admissions to hospital emergency departments;
d. unsafe sex and risk of a sexually transmitted infection (STI) and/or unwanted
pregnancy; and
e. social and personal consequences such as impact on families and social
embarrassment.
f. Increase, amongst young people and their parents, perceptions of the possibility of
personally experiencing these potentially negative outcomes from intoxication, as well
as increasing personal perceptions of the seriousness of these outcomes.
2. Deliver personally relevant messages to encourage, motivate and support the primary target
groups to:
a. reconsider the acceptability of the harms and costs associated with drinking to
intoxication;
b. assess their own drinking behaviour; and
c. make changes to their own behaviours where necessary.
3. Deliver personally relevant messages to encourage, motivate and support the secondary
target group to:
a. examine their own attitudes and behaviour around alcohol consumption (including the
way they talk about drinking to intoxication);
b. talk to their children about alcohol use, misuse and the consequences of drinking to
intoxication; and
c. to model appropriate behaviour for their children around alcohol use.
The National Binge Drinking Campaign and key tagline Dont turn a night out into a nightmare is
designed to encourage teenagers and young adults to think about the choices they make about
drinking, and particularly the possible negative consequences of excessive alcohol consumption.
Excessive drinking can lead to alcohol related harm. This harm may include health problems, injury,
violence and social problems including the breakdown of relationships.
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ELEMENT 3
ALCOHOL GUIDELINES FOR LOWRISK DRINKING
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ELEMENT 3
Identify the Impact of Alcohol Abuse
This element addresses the impact of alcohol and includes safe levels of drinking, standard drinks
and the impact of alcohol consumption (short and long term).
Assessment Criteria
Students should be able to identify:
Low-risk drinking guidelines;
Short and long term effects of alcohol;
and Standard drinks.
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National Health and Medical Research Council

Australian Guidelines to Reduce Health Risks from Drinking Alcohol
The National Health and Medical Research council (NHMRC) released revised guidelines which
aim to reduce the risks associated with alcohol consumption.
The Guidelines can be found on the National and Medical Research Council website
http://www.nhmrc.gov.au/publications/synopses/ds10syn.htm
It provides universal guidance for healthy adults aged 18 years and over and guidelines specific to
children and young people and to pregnant and breastfeeding women.
The guidelines do not represent a safe or no-risk level. Rather, it is an advisory drinking level
that enables healthy adults to maintain a low risk of alcohol-related accidents, injuries, diseases
and death.
What is a standard drink?

The term standard drink should not be confused with a serving of alcohol, which is often much
larger. For example, with wine, a standard drink corresponds to 100mL of wine, whereas a typical
serve is at least 150mL. Australian law requires that all cans, bottles and casks containing alcoholic
beverages be labelled with the approximate amount of standard drinks it contains.
However, it can sometimes be difficult to translate standard drinks into real-life scenarios. There are
no common glass sizes used across all drinking environments and people often underestimate how
much they are drinking. This is compounded where large containers such as jugs and casks, are
shared, where glasses are topped up by others, where the composition of mixed drinks is not known
eg. cocktails or punch, and when pre-mixed spirit drinks contain a variable amount of alcohol per
bottle or can.
Numbers of standard drinks in common containers of various alcoholic beverages
Alcoholic beverage
Standard drinks
Low strength beer (2.7% alcohol)

1 can or stubbie
0.8 standard drinks
285mL glass
0.6 standard drinks
425mL glass
0.9 standard drinks
Slab of 24x375mL cans or stubbies
19 standard drinks
Mid strength beer light beer (3.5% alcohol)

1 can or stubbie
1 standard drink
285mL glass
0.8 standard drinks
425mL glass
1.2 standard drinks
24 standard drinks
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Alcoholic beverage
Standard drinks
Full strength beer (4.9% alcohol) (includes diet beer)

1 can or stubbie
1.4 standard drinks
285mL glass
1.1 standard drinks
425mL glass
1.6 standard drinks
34 standard drinks
Wine (9.5% -13% alcohol)

100mL glass
1 standard drink
Average restaurant serving (150mL)
1.4-1.6 standard drinks
750mL bottle
7 to 8 standard drinks
4-litre cask
36-43 standard drinks
Spirits (37%-40%)
1 nip (30mL)
1 standard drink
700mL bottle
22 standard drinks
Pre-mixed spirits (5%-7% alcohol)

1 can (375mL)
1 bottle (275mL)
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The impact of alcohol consumption

Research shows that alcohol is second only to tobacco when it comes to a preventable cause of
death and hospitalisation in Australia.
The cost to the Australian community of alcohol related social problems was estimated to be $15.3
billion in 2004/05.
Alcohol consumption accounted for 3.3 per cent of the total burden of disease and injury in
Australia in 2003. However, the effects of alcohol consumption go beyond disease, accidents and
injuries to a range of adverse social consequences, both for the drinker and for others in the
community. These consequences include harm to family members (including children) and to
friends and workmates, as well as to bystanders and strangers.
Regular excessive alcohol consumption increases the risk over time of chronic ill health and
premature death. Episodic heavy drinking places the drinker and others at risk of injury or death.
Heavy drinking is also associated with injury, unwanted sexual relations and violence. Alcohol is
also a factor in fatal road crashes. For Australian men, about one-third (33 per cent) of motor
vehicle deaths and one-quarter (25 per cent) of motor vehicle injuries have been attributed to
alcohol consumption. For women the figures are 11 per cent in each case.
In NSW, 41.3% of males and 30.3% of female respondents to the 2003 NSW Health Survey
reported risky drinking behaviours. Males were more likely than females to report this in all age
groups (NSW Department of Health, 2004).
It is estimated that 3200 people die as a result of excessive alcohol consumption and around
81,000 people are hospitalised annually.
National Health Alcohol Strategy 2006-2011 has set a goal to prevent and minimise alcohol related
harm to individuals, families and communities in the context of developing safer and healthy
drinking cultures in Australia. This strategy is based on extensive stakeholder consultation and
current research on alcohol consumption trends in Australia.
Binge-drinking is an ever increasing trend in Australia, especially among young people. Research
shows that the average age of first use of alcohol in Australia is 14, which is mostly in the form of
binge drinking.
Binge drinking consists of drinking a lot over a few hours - or non-stop over days or weeks. This
can be very dangerous as it makes the harms from alcohol worse. Also, because drinking a lot can
stop you thinking clearly and acting sensibly, you may put yourself in danger from other things.
Effects of Alcohol
Immediate Effects
The most obvious and immediate effects of alcohol are on the brain. People drink alcohol for a
variety of reasons, for example to experience the immediate feeling of relaxation, wellbeing and
loss of inhibitions. The social and psychological benefits of alcohol may also include enhanced
creativity and a therapeutic value in times of stress. However, as the intake of alcohol increases,
these effects are counterbalanced by less pleasant adverse effects, such as drowsiness, loss of
balance, nausea and vomiting, as well as the other harmful effects described below.
Alcohol dampens the brains arousal, motor and sensory centers, dampening reactions to stimuli
and affecting coordination, speech, cognition and the senses. The first potentially adverse effect of
alcohol consumption is loss of fine motor skills and inhibitions.
A blood alcohol concentration (BAC) of about 0.05 g/100 mL (or 0.05%), which is the legal limit for
driving in Australia, was based on controlled studies testing driving skills (Transport and Road
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Research Laboratory 1987). Above this BAC, performance and behaviour deteriorate progressively.
If the BAC reaches a high enough level, it leads to unconsciousness and, eventually, inhibition of
normal breathing. This may be fatal, particularly as the person may vomit and can inhale vomit and
suffocate. Alcohol also affects the pituitary gland at the base of the brain, suppressing the production
of a hormone that keeps the bodys fluid reserves in balance. The kidneys fail to reabsorb an
adequate amount of water, and the body excretes more water than it takes in, leaving the person
dehydrated and with a headache.
As alcohol intake increases, both skills and inhibitions decrease and therefore risky behaviour,
injuries and trauma increase. Also, without the cognitive or verbal capacity to resolve conflicts,
physical violence becomes more likely.
The immediate effects of alcohol on the brain are often less apparent in people who drink regularly, as
they acquire a degree of tolerance. Tolerance occurs because the liver becomes more efficient at
breaking down alcohol. The person learns to cope with, and compensate for, the deficits induced by
alcohol. Despite this tolerance, the long-term effects remain damaging, particularly as the drinkers
who have greater tolerance for alcohol are those who subject themselves to higher blood alcohol
levels more frequently.
There are no safe levels of alcohol consumption because of the different ways alcohol can affect
people. Women are generally affected by alcohol more than men because of the differences in the
way their bodies process alcohol. Basically the more alcohol you consume the higher the risk of
harm.
People choosing to consume alcohol must be aware that there is always a potential of harm both
short and long term to their health and social wellbeing.
Short term impacts
Short term impacts refer to the risk of harm (particularly injury or death) in the short term that is
associated with given levels of drinking on a single day. These levels assume that overall drinking
patterns remain with the levels set for long-term risks, and that these heavier drinking days occur
infrequently and never more than 3 times a week. Outside these limits, risk is further increased.
These are some of the short term health consequences of excessive drinking on a single
day:
risk taking behaviour, accidents, falls, reduced coordination, altered thinking and speech and at
the highest level unconsciousness. Alcohol is a contributor in a number of accidental deaths,
including road death and drowning.
aggravated sleep, stress and sexual functions. The consumption of moderate amounts of
alcohol is seen as a method to minimise stress and induce sleep. However, it does not address
the real cause of the stress and leads to increased wakefulness and disturbed sleep patterns.
heart problems. One or two standard drinks can affect heart rate, blood pressure and heart
muscle contraction. This reaction may not be clinically important but the overall effect on blood
flow may have negative implications on persons with cardiovascular disease.
Long term impacts
Long term impacts refer to the risk of harm due to regular daily patterns of drinking, defined by the
total amount of alcohol typically consumed per week. The long term consumption of alcohol is a
serious contributor to ill health in our society and can be compounded by the negatives affects of
smoking, poor diet and other drugs.
Certain levels of alcohol consumption over a long period of time increases the risk of developing
certain disorders
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Following are some of the long term consequences of excessive drinking over a long period of
time:
Range of diseases affecting the heart disease and blood, and including stroke and
hypertension
Cirrhosis of the liver
Cancer, especially of the mouth, throat and oesophagus Cognitive problems and dementia
Problems with the nerves of the arms and legs Gut and pancreas disease
Harm to unborn baby
Sexual problems, especially male impotence Alcohol dependence
Alcohol related brain injury
Problems with memory and reasoning
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Factors that affect susceptibility to alcohol

Sex
Women tend to have a smaller body size and a higher proportion of body fat than men. As alcohol is
not taken up by fatty tissues, for women, a given amount of alcohol is distributed over a smaller body
volume with less absorption. In addition, the ability to break down alcohol is limited by the size of
the liver, and women on average have smaller livers than men. On the other hand, the higher
level of risk-taking behaviour among men means that, over a lifetime, male risks exceed female
risks for a given pattern of drinking.
Age
In general, the younger and smaller a person is (eg. children), the less tolerant they are to alcohol.
Younger people also have less experience of drinking and its effects. In addition, puberty is often
accompanied with risk-taking behaviours (such as an increased risk of drinking, sometimes in
association with other dangerous physical activities or risky sexual behaviour).
Finally, as people age, their tolerance for alcohol decreases and the risk of falls, driving accidents
and adverse interactions with medications increases.
Mental health and sleeping patterns

People who have, or are prone to, mental illness (eg. anxiety and depression, schizophrenia) may
have worse symptoms after drinking.
Alcohol can also disrupt the later part of the sleep cycle, which may trigger a variety of mental
health problems in people who are already prone to these conditions.
Medication and drug use

Alcohol can interact with a wide range of prescribed and over-the-counter medications, herbal
preparations and illicit drugs. This can alter either the effect of the alcohol or the medication and
has the potential to cause serious harm to both the drinker and others.
Specific health conditions that are made worse by alcohol

People who already have health conditions caused or exacerbated by alcohol, such as alcohol
dependence cirrhosis of the liver, alcoholic hepatitis or pancreatitis are at risk of the condition
becoming worse if they drink alcohol.
Family history of alcohol dependence

People who have a family history of alcohol abuse and dependence (particularly among firstdegree relatives) have an increased risk of developing dependence themselves.
Information sourced from:
National Alcohol Strategy 2006 - 2011 www.alcohol.gov.au
Australian Guidelines to Reduce Health Risks from Drinking Alcohol www.alcoholguidelines.gov.au
NSW Health www.alcoholinfo.nsw.gov.au
National Health and Medical Research Council www.nhmrc.gov.au
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Drinking within limits
It is the responsibility of the person serving alcohol to assist customers to drink within limits. This
involves:
Responsible drinking encourage drinking within appropriate limits. Provide information on

drinks (alcohol content, number of standard drinks etc.) and responsible drinking.
Monitor behaviour monitor the physical and emotional state of patrons over time to recognise
signs of excessive drinking.
Non-alcoholic options Offer food and non-alcoholic drinks where appropriate to assist
patrons maintain a balance.
Recognise signs recognise signs of erratic behaviour developing among your patrons.
Decline requests decline requests for irresponsible service or excessive consumption for
example laybacks, yard or half yard glasses, shooters, test tubs or jugs of spirits with mixers.
Refusal of service refuse service to intoxicated customers in a suitable and consistent
manner, minimising confrontation and argument. Point out signs where relevant.
The effects of alcohol on different people.

Different people respond to alcohol in different ways, influenced by:
Gender
Weight
Fitness
Health
Emotional state
Consumption rate
Food intake
Mental health and sleeping problems
Other substances such as medication and illicit drugs
Young Adults
Young adults are more likely to suffer from aggressive behavior, unsafe and unwanted sex and
physical violence as a result of alcohol use. Alcohol contributes to the 3 leading causes of death
among young people unintentional injuries, homicide and suicide. It is also a major contributor to
road accidents involving young people.
Pregnant Women
A foetus in early stages of development is highly sensitive to alcohol in the system. Pregnant women
are at risk as any alcohol they drink is carried through their body and to the foetus they are carrying.
Minors
Minors are not permitted to drink alcohol, with limited exceptions in some jurisdictions. The law
recognizes that alcohol can have a detrimental effect on minors because they are still developing
physically and mentally. Minors are at heightened risk of aggressive behavior, sexual violence,
domestic violence, assault and car crashes.
Drug Affected
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Mixing alcohol and illicit drugs or other drugs such as medication can put you at risk. Results can be
unpredictable and exacerbated. Combining drugs and alcohol can damage the heart, make you
anxious and paranoid, and cause nausea, fits, vomiting, dangerous dehydration, coma and death.
Aboriginal and Torres Strait Islanders

Although a high proportion do not drink, Aboriginal and Torres Strait Islander people are statistically
more at risk of violence, sexual assault, domestic violence and the health impacts of alcohol abuse.
Male Aboriginal and Torres Strait Islanders under 45 are particularly at risk of negative impacts of
alcohol.
Standard Drinks
When offering advice to customers you must be aware of the alcoholic content of the basic types of
drinks.
All cans, bottles and casks containing alcoholic beverages are required by law to be labelled with the
approximate number of standard drinks they contain. See next section.
In Australia, the term standard drink means a drink which contains 10 grams (about 12.5 ml) of
alcohol. One standard drink always contains the same amount of alcohol regardless of the size of the
container or the type of drink (ie beer, wine, or spirit).
The term standard drink should not be confused with a serving of alcohol, which is often much
larger e.g. a standard drink of table wine corresponds to 100 ml of wine, whereas a typical serve is
at least 130ml.
To keep track of how much alcohol has been consumed, drinkers should count standard drinks rather
than counting glasses or containers. Counting glasses, bottles, or cans is not a reliable measure as
they contain varying amounts of alcohol.
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You can imagine how difficult it is to estimate alcohol consumption when large containers such as jugs
and casks are shared, glasses are topped up by others, the composition of mixed drinks (e.g.
cocktails or punch) is not known, and pre-mixed spirit drinks contain a variable amount of alcohol per
bottle or can. In fact, even the size of drinking glasses can vary across venues.
You must also consider that the same alcoholic style of drink can vary in its strength and this impacts
on the number of standard drinkse.g. a 375 ml can of beer is sold as:
Full strength (4.8% alcohol) = 1.4 standard drinks

Mid strength (3.5% alcohol) = 1 standard drink
Low strength (2.7% alcohol) = 0.8 standard drink.
Anyone serving alcohol may be asked by a customer to identify how many standard drinks are in a
range of products.
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s.
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Food Labelling Logos

In 2006, industry-developed standard drink logos were endorsed by all governments across Australia.
The new logos a joint initiative of the Distilled Spirits Industry Council of Australia, the Australasian
Associated Brewers Inc. and the Winemakers Federation of Australia are voluntary and aim to
make it easier for consumers to identify the number of standard drinks. The logos are now appearing
on a wide range of beer, wine and spirit products.
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Measuring Spirits
To ensure the correct measurement of alcohol when pouring or mixing a drink you should use a
standard measuring device such as a nip measure, electronic dispenser, sample glass or jigger.
A Jigger / Measurer is a measuring cup, usually for spirits, measure made from either an unbreakable
clear glass like polycarbonate or from stainless steel and has a 15ml measure at one end and a 30 ml
measure at the other end.
Free flow Spirit pourer - only use with a Jigger. Without a jigger you cannot determine how much spirit
you a pouring the customer.
A spirits dispenser can be either 15ml or 30ml measuring pourer with ball bearing pouring system. It
fits in the top of all standard liquor bottles and pours the correct amount of spirit without the need for a
jigger. In most bars, the most common spirits will have a spirit dispenser attached to the bottle. There
is no need to use a jigger to measure the amount of spirit to be poured. If a bottle does not have a
spirit dispenser attached, a jigger is used to ensure the correct amount of spirit is poured.
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Measuring Wine
Currently, under the National Trade Measurement legislation, wine (unless it is pre-packaged, such as
in a bottle or cask) does not have to be sold by a volume measure.
A standard drink of wine is 100ml and there is no requirement for wine to be sold by measured
volume. How can you tell a customer how many standard drinks they are having in a glass?
Some wine glasses have a 150ml line marked on the glass, called the plimsoll line. When wine is
poured to the plimsoll line, the customer is receiving 1.5 standard drinks. If your bar does not have
wine glasses with plimsoll lines, seek advice from your bar manager to determine the volume of wine
to be poured into each glass. Then calculate how many standard drinks are in the glass.
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ELEMENT 4
STRATEGIES TO PREVENT
INTOXICATION AND UNDERAGE
DRINKING
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ELEMENT 4
Implementing Responsible Service of Alcohol Strategies
This element identifies those strategies used to reduce the harm associated with liquor abuse.
Assessment Criteria
Students should be able to describe:
indicators of intoxication;
strategies for preventing intoxication; and
strategies for preventing underage drinking, and second party sales (including evidence of
age).
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Indicators of Intoxication
The indicators of intoxication (below) should be used to assist licensees, managers and staff to
reach an informed opinion about whether a person is intoxicated. They should also be used in
conjunction with guidelines issued by the Director General, Department of Trade and Investment,
Regional Infrastructure and Services (refer to Schedule B).
Intoxication cases are often reported in the liquor + gaming newsletter published by the Office of
Liquor, Gaming and Racing. These demonstrate that multiple indicators or a cluster of behavioural
signs are present to indicate the level of intoxication of the patron. Observations by undercover
Police Officers show that licensees, staff and security personnel ignore or tolerate the patrons
behaviour.
Excuses are often given that the person is a regular or is always like that. However, each
determination of intoxication must be on the merits of what is observed and, in some cases, only
one or two behavioural changes may need to be present to form an opinion of intoxication.
The indicators are not exhaustive or, in a particular case, not necessarily conclusive of intoxication. A
licensee, manager, or employee must use their judgment to evaluate each situation.
In exercising that judgment, other factors should be considered as well eg. the amount and type of
liquor served to a patron, and the time over which the consumption took place.
NOTICEABLE SIGNS OF INTOXICATION
Speech
Balance
Co-ordination
Behaviour
slurring words
unsteady on feet
spilling drinks
becoming
rambling or
unintelligible
conversation
swaying
uncontrollably
dropping drinks
rude
fumbling change
aggressive,
staggering
incoherent or
muddled speech
difficulty
counting money
or paying
argumentative
difficulty walking
straight
loss of train
of thought
not
understanding
normal
conversation
difficulty in
paying attention
cannot stand
or falling down
stumbling
difficulty
opening or
closing doors
bumping into or
knocking over
furniture and
people
inability to
find ones
mouth with
glass
offensive
bad tempered
belligerent
physically violent
loud
boisterous
confused
disorderly
using offensive language
annoying / pestering others
inappropriate sexual
advances
drowsiness or sleeping at
a bar or table
vomiting
drinking rapidly
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Strategies for Preventing Intoxication

Strategies to prevent intoxication include:
offering alternatives to full-strength alcohol - including mandatory free water, food and nonalcoholic drinks;
promoting food, low-alcohol and non-alcoholic drinks;
restricting the types of alcohol available, particularly late at night eg. a restriction on the sale of
shots, high strength RTDs late at night;
implementing voluntary entry restrictions, such as a curfew, particularly on busy nights;
restricting the number of drinks that can be purchased at one time, particularly for large
venues where patrons can be regularly buying drinks for others who maybe drunk;
waiting for patrons to re-order their drinks, rather than topping them up;
incorporate RSA style messages in venue advertising and promotions to reinforce to patrons
that intoxication and associated behaviour is not tolerated;
Employing responsible service of alcohol (RSA) marshals to monitor patrons and consumption
levels;
Conducting high visibility security patrols to deter intoxicated people from entering or loitering;
Offer discounted food and soft drinks for patrons at risk of becoming intoxicated; and
Ensuring any liquor promotions comply with the NSW liquor laws, and in particular, guidelines
issued by the Director General, Department of Trade and Investment, Regional Infrastructure
and Services for liquor promotions. These guidelines are available at Schedule C.
Strategies for Preventing Underage Drinking, and Second Party Sales

(including Evidence of Age)
In New South Wales it is illegal for any person:
to sell or supply liquor to a person under 18;
to buy or obtain liquor from licensed and registered club premises on behalf of a person who is
under 18.
A second party sale occurs when an adult purchases liquor and then supplies it to a minor.
Notwithstanding the legislation, minors quite often remain undeterred and there continues to be a
long-standing community concern about how to deter and prevent minors unlawfully being on licensed
premises and obtaining and consuming liquor.
To reinforce the legislation, licensees must display prescribed signs within their venues warning of
age restrictions and penalties (refer to element 2). However, in some instances licensees need to
take a more proactive and high profile approach to support the legislation.
It is imperative that venues focus on checking evidence of age identification. This will send a
powerful message to the local community and minors that the licensed premises will be extremely
vigilant in preventing minors access to liquor.
Many initiatives include simple practices such as staff requiring any person appearing under 25
years of age to produce age identification, close scrutiny of any identification produced and strict
adherence to only accepting the approved forms of identification.
Venues should maintain an incident register and record all instances where minors were refused
entry in the register, or where police were called because of concerns over the validity of the
evidence of age produced.
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The information in the register should then be used to determine if the venues underage strategy is
effective and, if needed, to take any necessary steps to enhance the strategy. This may include
joining a liquor accord or, if the premises is already an active member of an accord, raising the
issue at the next accord meeting.
In some cases, incident registers are a mandatory requirement under the liquor laws ie. Where a
venue regularly trades past midnight.
Incident registers can be purchased from the NSW Office of Liquor, Gaming and Racing. Contact the
Office on 02 9995 0333 for more information.
Acceptable forms of Evidence of Age

The legal drinking age in NSW is 18 years of age. If you go into licensed venues (eg. hotels, bottle
shops, nightclubs and registered clubs), or if you wish to buy alcohol, you can be asked to prove
you are over 18 years of age or older.
Acceptable evidence of age documents in NSW:
a current Australian or other countrys passport;

a current NSW, interstate or overseas drivers licence; and
a current NSW Photo Card or a proof of age card issued by an interstate authority.
Tips for Checking Evidence of Age

Regardless of what document you accept, it is important your venue has practices in place to
assist with evidence of age documents. Tips for establishing if a document is genuine may include:
examine the document in a well-lit area where alterations will be spotted more easily;
do not inspect the document through the window face in a persons wallet ask them to
remove it;
take the document from the patron and take your time examining it;
make sure the document includes a hologram or other security feature;
compare the photo with the patron presenting the document do they match? Pay particular
attention to distinguishing facial features;
feel around the photo, birth date and edges of the card, especially a card enclosed in plastic
(laminate) wrinkles, bumps and air bubbles could mean the document has been altered;
calculate that the date of birth on the document does in fact confirm the person is at least 18;
Use a UV/black light if you have one to help identify false or altered IDs.
(Remember: photo cards, driver licences and passports can be issued to under 18s).
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What happens if a minor attempts to unlawfully enter a licensed venue or purchase

alcohol?
By law, licensees, staff, police and OLGR compliance officers can require a young person to
produce identification, as outlined above, to verify their age. A young person can also be required to
provide their particulars ie. their name, address and date of birth.
A person commits an offence where they fail to produce prescribed evidence of age or refuses to
provide their details in this situation.
Saying NO to underage drinkers
Here are four basic steps that licensed premises can take to stop minors getting access to alcohol.
Step 1 Be Alert and Proactive
Experienced staff always monitor their premises inside and out, because they know prevention is
better than cure. If theres a group of youngsters hanging around outside, a quiet word early on will
often be enough to send them on their way. Make sure all required statutory signs are clearly
displayed this will make under 18s think twice before attempting to buy alcohol.
Step 2 Stand Your Ground
Troublemakers can be persistent but you have to make it clear that you wont serve someone
who is under 18. Tell the customer that youd be putting your licence at risk if you serve them
alcohol. A refusal can embarrass a customer, so be tactful and maintain a professional tone. If
faced with a group, move the person youre talking to away from the rest this lessens the chance of
them playing to the crowd.
Step 3 Avoid Blame
Politely stress your legal obligations when refusing to serve someone or to allow them on your
premises. If youre asking for identification for proof of age, emphasise its nothing personal, but the
law requires it. Confirm its the policy of the premises to make this request of anyone where a persons
age is in doubt.
Step 4 Ask for Evidence of Age
If you suspect someone of being underage, politely ask for identification such as a Photo Card a
drivers licence or a passport.
Other complementary initiatives
As well as dealing with under 18s on your premises, there are other ways in which licensees and
registered clubs can send a responsible serving message out to young people and the broader
community. One way is to include an appropriately worded message in newspaper advertisements
and other printed material for example, you must be 18 years or over to obtain cigarettes or
alcohol from (insert the premises name). This type of message lets the community know you
are serious about reducing underage drinking.
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Ways to Develop and Implement House Policies

A house policy provides a framework for both patrons and staff in understanding the responsible
serving principles adopted by venue management. It can also be used to reinforce what is acceptable
and unacceptable when it comes to patron behaviour and the serving practices of the venue.
A good house policy is a simple statement, or series of statements that reflect the principles
implemented by the venue and can cover such things as:
not serving minors or intoxicated patrons;

not conducting irresponsible liquor promotions;
ensuring quality food is always available;
promoting safe transport options to patrons;
offering discounted non-alcoholic drinks; and
the venues approach to dealing with problem patrons.
Safe Transport Options

Providing safe transport options for patrons is an important part of the harm minimisation matrix.
Safe transport options, particularly late at night, should be promoted to patrons to reduce the
potential for drink driving and road accidents.
Depending on the nature and location of the venue, safe transport options can also reduce the
potential for noise disturbances when patrons leave the premises. Getting patrons home safely and
quietly are two key objectives in offering safe transport from a venue.
Many liquor accords have successfully implemented transport options for patrons of participating
venues. This approach has the advantage of sharing limited resources, such as taxis, and reducing
operating costs for venues.
Some safe transport options include:
not serving minors or intoxicated patrons;

not conducting irresponsible liquor promotions;
ensuring quality food is always available;
promoting safe transport options to patrons;
offering discounted non alcoholic drinks; and
the venues approach to dealing with problem patrons.
Taxis
making taxis as available and easy to use as possible;

offer to call a taxi for your customers;
have a free phone available for customer usage to call a taxi;
taxi signage;
discount taxi schemes; and
take part in taxi voucher schemes these are sometimes introduced as a local liquor accord
strategy.
Dial-a-driver
taxi system that delivers a driver to take the customer home in their car;
and signage in a visible spot.
Courtesy bus
This can be used to pick up and drop off customers providing a further service to promote your
venues responsible serving commitment.
Page 62 of 82

Designated driver
Encourage groups to designate a sober driver and provide that driver with free non-alcoholic drinks.
Promoting Public Transport
Making available details of public transport available near the venue. This can range from making
details of bus/train/ferry timetables available to making announcements when the last scheduled
bus/train/ferry is about to depart nearby.
Liquor accords and RSA

A liquor accord is simply an agreement or arrangement reached between local stakeholders
including licensees, police and local councils who are committed to minimising harm associated
with liquor abuse i.e. Improving safety and reducing alcohol-related violence and anti-social behaviour.
Accords operate to find practical solutions at the local level for local liquor-related problems. They
are underpinned by the responsible serving principles of the liquor laws and are a major plank of
the Governments harm minimisation program.
Liquor accords provide another means, beyond regulatory measures, of addressing alcohol-related
problems in a community.
In NSW there are two types of liquor accords:
1. Local liquor accords
Local liquor accords are voluntary industry-based partnerships working in local communities to
introduce practical solutions to liquor-related problems. They reach agreements on ways to improve
the operation of licensed venues so that venues and precincts are safe and enjoyable. Most local
liquor accords include members from the local business community, local councils, police,
government departments and other community organisations.
And
2. Precinct liquor accords
Precinct liquor accords have been established in designated late-night entertainment precincts,
namely Sydney Central (George Street South, Kings Cross, Oxford Street and The Rocks), Manly,
Newcastle/Hamilton, Wollongong and Parramatta. These accords bring together a diverse range of
stakeholders with the aim of reducing alcohol related violence and fostering safer, more vibrant
entertainment precincts. Membership of, and active participation in, these accords is mandatory for
late-night licensed venues within the precinct liquor accords boundary.
While some accords simply reflect a commitment to requirements contained in the liquor laws
such as preventing intoxication and underage drinking others add value by adopting measures to
deal with local problems and issues.
This can include programs:
to improve patron awareness of the responsible serving laws;

to prevent underage drinking, and in particular, second party sales; and
provide a coordinated approach for patron transport from local venues late at night.
Well run accords can
bring
about genuine
benefits for
everyone
involved
including:
safer and more welcoming local neighbourhoods;

enhanced local reputations for concerned and active licensees; an improved business
environment;
constructive working relationships between licensees, councils, patrons, residents and police;
Page 63 of 82
improved compliance with the liquor laws; reduced under-age drinking;

reduced anti-social behaviour and crime; and reduced alcohol-related violence.
Drink Spiking
What is drink spiking?
Drink spiking is a crime that occurs when alcohol or another drug is added to a persons drink
without their knowledge or consent.
A person who spikes a drink may be the victims friend, acquaintance, work colleague, date or a
stranger. Drinks can be spiked in any setting nightclubs, bars, dance parties, private residences,
BBQs, community celebrations and restaurants.
The drug most commonly used to spike drinks is alcohol which is relatively cheap, legal and easily
available. In many instances, alcohol can be added to drinks without arousing suspicion. Relatively
tasteless alcohol, such as vodka, may not be easily detected by someone when it is added to a
drink.
The most common physiological effects attributed to drink spiking are vomiting, unconsciousness,
poor coordination and balance, slurred speech, lowered inhibitions, drowsiness, dizziness, loss of
motor skills, impaired judgment, visual problems and nausea. These symptoms are also commonly
associated with intoxication.
Drink Spiking Facts

Most victims are female but drink spiking also happens to males.
Prank spiking is the most prevalent form of drink spiking with most perpetrators having no
criminal intent.
Extra unrequested alcohol is the most commonly used drug in drink spiking.
It is suspected that drink spiking with alcohol may occur frequently but goes unreported.
Research suggests that two thirds of drink spiking incidents occur in licensed premises.
Preventing Drink Spiking in Venues

Do not encourage or promote irresponsible behaviour
Remove unattended glasses
Report suspicious behaviour
Follow RSA principles
Do not sell or promote alcohol in a way that leads to rapid consumption
Be aware of unusual requests, such as beer with a shot of vodka, and
Decline patron requests to add alcohol to a persons drink
Response
Duty managers and licensees should follow the response steps below:
Treat drink spiking incidents seriously and take action;

Call an ambulance if the victim is unconscious or ill;
Advise the victim to seek medical attention if an ambulance is not called;
Do not leave the person alone;
Make sure the victim is in a safe place, such as a staff area or a quiet place in the venue;
Preserve the table with glass/es and drink/s as if it was a crime scene. If possible, appoint a
senior staff member to stay next to the table and make sure nothing is touched;
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Contact the police on 000 or 112 on mobiles;
Immediately record the details in your incident register; and
Preserve CCTV footage.
Apparent drink spiking incidents should be reported to police.
An incident register can be used to record details of drink spiking and can be useful to police and
others for reference.
Remember the best way to prevent drink spiking is to follow RSA principles.
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Element 4 Supplemental Information

Fake or altered identification
If a Photo Card or any other form of identification is suspected of being false, or being used
fraudulently, licensed venue staff do not have confiscation powers. Only police and people authorised
by the RTA can confiscate Photo Cards. This also applies to driver licences and passports. If a card is
suspected of being false, police should be contacted.
Refusal of Service
Service may be refused at any time for non-discriminatory reasons. For example, you may refuse
service when patrons do not meet dress standards. However there are times when you are required
by law to refuse service of liquor, e.g. Where a patron is unduly intoxicated, disorderly or you suspect
the patron is under 18 years.
What are the main reasons for refusal of service?
The law requires it - e.g. minors or unduly intoxicated or disorderly persons.

Safety of the patron - the consumption of liquor is placing their safety in jeopardy.
Safety of others - the consumption of liquor by a particular patron is placing the safety of other
patrons in jeopardy.
Civil litigation - the licensee may be held responsible for not adhering to Points 1-3, should an
unduly intoxicated patron endanger their safety or the safety of others.
Here are some Do's and Don'ts for professional refusal of service in the table below.
Do
Don't
Notify the manager/licensee/supervisor or
security. Also notify other bar staff that you
have refused service to the patron.
Be polite and avoid value judgments.
Point out posters/signs behind the bar to
reinforce your decision
Explain the reason for refusal of service (eg.
continued bad language, inappropriate
behaviour).
Offer non-alcoholic beverages instead, or to
phone a taxi or a friend to drive them home.
DO make sure that they leave the premises
safely and that they don`t hang around
outside.
Enter incidents relating to refusal of service in
a log book, which should be kept behind the
bar.
Contact security or management if you feel
that you, other staff or the patrons are at risk.
Be rude
Be aggressive
Don't give them another drink
Don't argue
Don't touch the patron
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Video Resources
Below are four videos to watch. There are assessment questions related to these videos.
If you have access to the internet you can click the link underneath each video name to watch.
If you do not have internet access you can read the script below each video.
Video 1 - Refusing Entry to Minors

https://www.youtube.com/watch?v=_Kldl-xWg4M&feature=youtu.be
It is essential that licensed venues have practices in place to check patrons ID and proof-of age
documents. Watch how this important role can be performed.
Text Version:
Bouncer:
Hi, could I see some ID thanks?
Young person 1: Yeah, no worries. (Shows him his drivers licence.)
Bouncer:
Great.
(Another young person goes to enter the bar.)
Bouncer:
Ah, could I see some ID thanks?
Young person 2: I'm not sure what I've got on me. (Looks in her pocket and pulls out a card.)
Bouncer:
OK, this card won't do. I need a licence, a passport or an RTA photo card.
Young person 2: But it's got my photo on it, plus it's got my name.
Bouncer:
Yeah but it's a TAFE card, and I need one of those other three.
Bouncer:
So thanks very much, just move on? Thank you.
Video 2 - Slow Down of Service

Slowing down the service of alcohol is another strategy adopted by staff and managers. It can be as
simple as asking patrons if they would like another drink rather than automatically refilling glasses, as
demonstrated in the following video.
https://www.youtube.com/watch?v=DmaBQYs0MTQ&feature=youtu.be
Text Version:
Server:
Customer 1:
Server:
Customer 2:
Server:
Excuse me, would either of you like some more wine?

Yes please.
And you sir?
No thanks, I'd better not. I'm the driver.
Of course.
Video 3 - Refusal of Service

Service can be refused as the patron tries to enter licensed premises or as they try to purchase liquor.
Once refused service, patrons must be directed to leave the premises.
In the following video a patron who appears to be approaching intoxication approaches the bar for
service. Watch how a member of staff deals with this situation, both avoiding conflict and maintaining
patron dignity.
https://www.youtube.com/watch?v=qcVSNsEwo4I&feature=youtu.be
Text Version:
Customer: G'day. Can I have a schooner of new?
Page 67 of 82
Bar Attendant:
Customer:
Bar Attendant:
Manager:
Customer:
Manager:
Customer:
Manager:
Customer:
Manager:
Sir you appear to have had enough tonight.

Oh go on, just give me a drink, I'm okay.
John, can you come over here for a minute? (Bar attendant calls to manager)
Everything okay here?
Yeah I'm just trying to get a drink and this girl won't serve me!
My name is John Simpson, and I'm the manager here. What's your name?
Bill
Bill can I just get you over here for a moment to have a chat? Bill you seem
affected by alcohol, and by law we can't serve you. So I'm going to have to ask
you to leave the premises.
Oh come on!
Sorry, Bill, come back tomorrow night and you'll be more than welcome. Follow
me through?
Video 4 - House Policy

See how a house policy is implemented in a service situation.
https://www.youtube.com/watch?v=ShWYGYpz7KM&feature=youtu.be
Text Version:
Customer:
Hi there. Could I please get four middies of VB and two shots of tequila please?
Bar attendant: Sorry sir, it's after midnight. Our house policy is that I can only sell you up to four
drinks at any one time, and I am not permitted to sell you shots. I can get you the
four middies, but that's all.
Customer:
Yeah, that'll be good, thank you.
Page 68 of 82
APPENDICES
SCHEDULE A
Young adults experience of responsible service of alcohol in NSW:
2011 update
Licensed premises are becoming more responsible servers of alcohol and young people on licensed
premises are less likely to abuse alcohol, according to a new report released today by the NSW Bureau
of Crime Statistics and Research
To assess compliance with responsible service of alcohol (RSA) guidelines, the Bureau
commissioned a survey of 2,503 young adults. The survey was carried out from February to April
2011. Identical surveys were conducted in 2002 and 2006.
Respondents in the survey were asked a number of questions about how much they drank. Those
whose drinking exceeded the 2001 National Health and Medical Research (NHMRC) guidelines for
acute risk drinking were asked how many drinks they had had on the last occasion and where it
occurred.
Subsequent questions were restricted to those respondents who had been drinking beyond the
acute-risk guidelines at a licensed premises on the last occasion.
Eligible respondents were asked then asked to indicate whether they showed any of the following
five signs of intoxication: (1) loss of coordination; (2) slurred speech; (3) staggering or falling over;
(4) spilling drinks and (5) loud or quarrelsome behaviour.
Those patrons who indicated that they had shown at least one of the five signs at a licensed
premises were then asked how the licensed premises staff had responded to these observable
signs of intoxication.
The RSA response options were:
1.
2.
3.
4.
5.
6.
7.
8.
they refused to serve me any more alcoholic drinks;

they asked me to leave the premises;
they called the police;
they suggested I buy low- or non-alcoholic drinks;
they suggested that I buy some food;
they advised me on or organised transport home;
they suggested that I stop drinking; and
they continued to serve me alcoholic drinks.
Sixty per cent of respondents in the 2011 sample reported that they had consumed alcohol at the
acute-risk level at least once during the previous 12 months.
This was significantly lower than the 66.0 per cent who reported this in 2006. The 2011 sample
also reported a lower rate of at least weekly' acute-risk drinking (20.2% v 25.1%).
The percentage of respondents who reported showing at least one sign of intoxication at licensed
premises decreased from 56 per cent in 2006 to 51 per cent in 2011.
The overall provision of RSA to those who reported any signs of intoxication increased from 10 per
cent in 2002 to 15 per cent in 2006 and then to 19 per cent in 2011.
Page 69 of 82

RSA practices also appear to have become more stringent among more intoxicated patrons. There
were, for example, significant increases in:
the proportion of intoxicated patrons who were refused to be served any more alcoholic drinks
(from 2.2 per cent in 2002 to 7.1 per cent in 2011).
the proportion of very intoxicated patrons asked to leave the licensed premises (from 4.2 per
cent in 2006 to 12.4 per cent in 2011).
the proportion of intoxicated respondents reporting that they had been asked to buy low or
non- alcoholic drinks (from 2.2 per cent in 2002 to 7.3 per cent in 2011).
The proportion of respondents who were advised to buy some food (from 1.7 per cent in 2002
to 5.2 per cent in 2011).
Commenting on the findings, the Director of the Bureau, Dr Don Weatherburn said that they
showed the Government crackdown on irresponsible service of alcohol was working and that
irresponsible service and consumption of alcohol on licensed premises was in decline.
"All the same, we still have a long way to go. It's worrying that more than half of those we
interviewed who reported showing three or more signs of intoxication continued to be served
alcohol. This percentage hasn't changed across the three surveys we've conducted."
Author: Neil Donnelly, BOCSAR April 2012
http://www.bocsar.nsw.gov.au/bocsar/bocsar_mr_cjb162.html
The Culture and Context of Alcohol Use in Community Sporting Clubs in

Australia:
Research into Attitudes and Behaviour
Conducted by the Centre for Youth Drug Studies, of the Australian Drug Foundation, this study
focussed on the relationship between alcohol and sport in Australian society. It sought to
systematically conduct an audit of alcohol use in community level sporting clubs, as well as the
various attitudes that club members held in relation to that use. The study was conducted over a
nine month period in 2003-2004.
The research showed nearly 80 per cent of respondents thought that alcohol was an important
part of club camaraderie. Just over three quarters indicated that drinking was an important part of
celebrating after the match while just under three quarters indicated that drinking at my club is an
important tradition.
For men aged 18-30 drinking at sporting clubs, the research showed:
one in five is consuming 10 or more drinks in a night;

the average number of drinks consumed is five a night;
45 per cent are drinking at a level which will harm their long term health leading to conditions
such as heart disease, cancer and mental health problems;
the average time spent drinking is just over two hours; and
over three quarters drive home from their sports club and 30per cent have had too much to
drink to drive.
For women aged 18-30 drinking at sporting clubs, the research showed:
6 per cent are consuming 10 or more drinks in a night;

the average number of drinks consumed is three a night;
the average time drinking is about one and three quarter hours; and
80 per cent drive home from their sports club & 30 per cent have had too much to drink & drive
Page 70 of 82
Authors: Dr Cameron Duff, Marita Scealy, Bosco Rowland (December 2004). Centre for Youth Drug Studies
Crime and Justice Bulletin 89: Trends and patterns in domestic violence
assaults
This study used data recorded by the NSW Police Force to provide information on the trends and patterns in
domestic violence assaults in NSW. Using incidents recorded between 1 January and
31 December 2004 looked at, among other things, the involvement of alcohol in incidents of domestic
violence assault.
There were 25,761 domestic assault incidents recorded in NSW in 2004, 36.2% of which were flagged by
police as alcohol-related. A similar percentage (38.7%) of the 43,223 other assaults in NSW in 2004 were
also flagged as alcohol-related. The greatest number of assaults for 2004 occurred on 1 January. On this
day, 51.7% of domestic assaults and 72.8% of non-domestic assaults were flagged as alcohol-related.
When the five regions of NSW were considered separately, the Northern (average 46.05%), Southern
(47.75%) and Western (52.35%) regions of the State had greater proportions of assaults that were flagged as
alcohol related than the Sydney metropolitan regions (greater metro 22.85%; inner metro 32%). Within most of
the regions, however, the proportions of alcohol-related domestic and non-domestic assaults were fairly similar.
The exception is the Sydney inner metropolitan region, where the percentage of alcohol-related non-domestic
assaults was considerably greater than the percentage of alcohol related domestic assaults (37.9% to 26.1%).
Author: Julie People. BOCSAR October 2005.
http://www.lawlink.nsw.gov.au/bocsar
The role of alcohol in injuries presenting to St Vincents Hospital

Emergency Department and the associated short-term costs.
This bulletin presents the results from research investigating the role of alcohol in injury presentations to an
inner-city emergency department and the associated short-term economic costs. In this study injured patients
attending St Vincents Hospital Emergency Department during September 2004 and February 2005 were
interviewed about their alcohol consumption prior to the injury event and where possible, administered a
breathalyser test.
One-third of the injured patients interviewed reported consuming alcohol prior to the injury and almost twothirds of these patients stated that they had been drinking at licensed premises. One in five patients interviewed
recorded a BAC of over 0.05g/100ml and almost one in ten recorded a BAC of over 0.15/100ml.
Alcohol consumption was found to be more prevalent amongst patients presenting with injuries resulting
from interpersonal violence, with almost two-thirds of these patients reporting that they had been drinking
prior to the injury. Over half of the assault patients were either at, or on the street outside a licensed premises
when they were injured.
The study analysed those patients diagnosed as intoxicated separate from those who had suffered an alcohol
related injury. It found that one-third of the intoxicated patients were aged under 25 and two-thirds of these were
male. Over half of these patients recorded a BAC in excess of 0.20g/100ml and almost one-quarter recorded
a BAC in excess of 0.30g/100ml.
The estimated annual cost of alcohol to St Vincents Emergency Department was as much as
$1.38 million. While the overall economic cost of alcohol-related injuries is probably much greater than the
research estimate indicates.
Authors: Suzanne Poynton, Neil Donelly, Don Weatherburn, Gordian Fulde and Linda Scott.. BOCSAR
December 2005.
http://www.lawlink.nsw.gov.au/bocsar
Page 71 of 82
SCHEDULE B
Intoxication Guidelines
These Guidelines are published by the Director General, Department of Trade and Investment,
Regional Infrastructure and Services under section 5 of the Liquor Act 2007. They are designed to
assist you to determine whether or not a person is intoxicated.
You must always have due regard to the following objectives of the liquor laws:
Need to minimise harm associated with the misuse and abuse of liquor
Encourage responsible attitudes and practices towards the promotion, sale, supply, service and
consumption of liquor
Ensure that the sale, supply and consumption of liquor contributes to, and does not detract from,
the amenity of community life.
Page 72 of 82
WHAT IS THE LAW?

The NSW Liquor Act 2007 (section 5) states that a person is intoxicated if:
(a) the persons speech, balance, co-ordination or behaviour is noticeably
affected, and
(b) it is reasonable in the circumstances to believe that the affected speech, balance, co-
ordination or behaviour is the result of the consumption of liquor.

Under the NSW liquor laws licensees and staff must ensure that patrons do not become intoxicated.
Intoxicated persons are to be removed from the premises immediately or refused entry onto the
licensed premises.
WHAT ARE THE NOTICEABLE SIGNS OF INTOXICATION

These symptoms or signs are not exhaustive, and not necessarily conclusive of intoxication
Speech
Balance
slurring words
rambling or
unintelligible
conversation
incoherent or muddled
speech
loss of train of thought
not understanding
normal conversation
difficulty in paying
attention
unsteady on feet
swaying uncontrollably
staggering
difficulty walking
straight
cannot stand or falling
down
stumbling
bumping into or
knocking over furniture
and people
Co-ordination
lack of coordination
spilling drinks
dropping drinks
fumbling change
difficulty counting
money or paying
difficulty opening or
closing doors
inability to find ones
mouth with a glass
Behaviour
rudeness
aggression
belligerent
argumentative
offensive
bad tempered
physically violent
loud /boisterous
confused
disorderly
exuberance
using offensive
language
annoying / pestering
others
overly friendly
loss of inhibition
inappropriate sexual
advances
drowsiness or sleeping
at a bar or table
vomiting
drinking rapidly
A licensee is liable for permitting intoxication if an intoxicated person is detected by authorised

officers (police officer, OLGR inspector) on the premises. This offence applies regardless of
whether the intoxicated person is still drinking on the licensed premises.
Page 73 of 82

Licensees are deemed to have permitted intoxication unless they prove:
They took the following steps:
o asked the intoxicated person to leave the premises
o contacted, or attempted to contact, police for assistance in removing the person from the
premises
o refused to serve the intoxicated person any more alcohol.
They took other reasonable steps to prevent intoxication on the licensed premises.
The intoxicated person did not consume alcohol on the licensed premises.
Anyone, including staff and other patrons, can be prosecuted if they are found supplying liquor to an
intoxicated patron. Fines of up to $11,000 apply.
STANDARD DRINK
The concept of a standard drink enables people to keep track of how much alcohol they are
consuming. A standard drink contains 10 grams of pure alcohol.
The Standard Drink Guide can be used to help identify how many standard drinks have been
consumed.
The Standard Drink Guide is available from: http://www.alcohol.gov.au
HOW ELSE TO DETERMINE IF SOMEONE IS INTOXICATED

Make observations:
Does the person smell of alcohol?
How long has the person been drinking?
When did the person enter the premises?
Was the person affected by alcohol when they arrived?
What type of alcohol has been consumed?
How much alcohol have you seen the person drink?
Your observations will help you form a reasonable belief as to whether the person is intoxicated as a
result of alcohol consumption.
Talk to the person and their friends to help determine whether the person is intoxicated or becoming
intoxicated.
REASONABLE BELIEF THAT A PERSON IS INTOXICATED

The law requires you to form a reasonable belief that the person is intoxicated as a result of
alcohol consumption. It is all right if you refuse service to a person on the basis of this belief, even if
you are wrong.
Reasonable grounds for a belief that a person is intoxicated are what a reasonable person would
believe in the circumstances, taking into account the relevant knowledge and facts presented.
You should be sure of your reasons for refusal of service and these reasons should not be
discriminatory, for example race, sex, disability.
A person has the right to take the matter to the Anti-Discrimination Board if they feel they have
been subjected to discrimination.
Page 74 of 82
ARE THERE CONDITIONS THAT EXHIBIT SIMILAR SYMPTOMS/SIGNS TO

INTOXICATION?
Some medical conditions, disabilities or the use of drugs may cause similar behaviours without the
person being intoxicated as a result of alcohol consumption.
Prior to refusing service on the basis that a person is intoxicated, you should endeavour to
determine whether the person has a medical condition or disability which may cause signs or
symptoms similar to intoxication.
If the person has a medical condition or disability, it is likely that their friends will be able to tell you. Be
sensitive to a persons right to privacy.
Examples only:
acute infections
Acquired brain injury
brain trauma / tumours
delirium
diabetes / hypoglycaemia
epilepsy
head injuries
pneumonia
seizures and post seizure states
stroke
Even though a person has a pre-existing condition, if you have observed the person consuming
alcohol and the person has been drinking for some time, then it would be reasonable to form a
belief that the person is intoxicated as a result of alcohol consumption.
HOW TO PREVENT INTOXICATION

It is your responsibility to prevent patrons from becoming intoxicated. There are things you can do
including:
Talk to your patrons and get to know their drinking patterns and intentions.
Alert other staff.
Serve free water and keep water available.
Promote low or mid-strength alcoholic drinks, non-alcoholic drinks and food.
Provide free snack food.
Slow service down for the patron.
Wait for the patron to re-order, dont automatically top up drinks.
Do not conduct an activity or promotion that will result in patrons engaging in irresponsible,
rapid or excessive consumption of liquor or unsafe activities.
WHAT TO DO IF SOMEONE IS INTOXICATED

If you have reasonable grounds for the belief that someone is intoxicated as a result of alcohol
consumption you must refuse service to that person. Under the law the person must also be asked to
leave the premises.
Page 75 of 82

Procedures for dealing with intoxication incidents should be in place and your staff should be
trained in these procedures. The OLGRs Alcohol Management Operations Register (AMOR) is a
tool that could be used for this purpose.
For more information about AMOR: http://www.olgr.nsw.gov.au/gaming_info_compliance_tools.asp
When refusing service to a person:
Introduce yourself to the person and tell them your name and your role, and ask their name.
Approach the person in a friendly and respectful manner. Patronising or authoritarian attitudes
can often evoke anger and make the person aggressive this is a common response to threats
to ones dignity and self-respect. Try not to speak to the person in front of others.
When talking to the person: use their name; use slow, distinct speech; use short, simple
sentences; avoid emotion and involved discussions; use appropriate eye contact (limit for
cultural reasons); and adjust speaking pace to match the patrons.
Give a clear, concrete statement that by law they cannot be served another drink.
Notify the manager/licensee/supervisor or security. Also notify other bar staff that you have
refused service to the person. If a shift change is nearing, notify the new staff.
Give a clear instruction that the person must leave the premises. If necessary, guide them to
the exit, ensuring that they have all their personal possessions with them.
If considered necessary, management may consider imposing a short term ban.
PENALTIES
Supplying alcohol to an intoxicated person can be very expensive. The licensee or staff can be
fined up to $11,000 or be issued with an on-the spot fine by way of a penalty notice. It is also an
offence for other patrons to supply alcohol to an intoxicated person, with a maximum fine of $1,100
applying.
MORE INFORMATION
Phone: (02) 9995 0333
Email: info@olgr.nsw.gov.au
These guidelines are published by the Director General, Department of Trade and
Investment, Regional Infrastructure and Services under section 5 of the Liquor Act 2007 and
are subject to periodic review. Please go to www.olgr.nsw.gov.au to ensure you are using
the latest guidelines.
Published 1 July 2008
Page 76 of 82
SCHEDULE C
Liquor Promotion Guidelines - Summary
The Guidelines are intended to provide guidance as to what issues are considered important in
determining whether a liquor promotion is undesirable and may be subject to a notice.
The following table provides a quick reference guide listing the 7 principles which detail the types of
liquor promotion activity that are considered undesirable and include SOME examples of unacceptable
practices.
Principle
Some examples of unacceptable promotions
1. The promotion must not have a

special appeal to minors,
because of the designs, names,
motifs or characters in the
promotion that are, or are likely
to be, attractive to minors or for
any other reason.
Promotions:
2. The promotion must not be

indecent or offensive.
Promotions which:
3. The promotion must not involve

the use of non-standard
measures that encourages
irresponsible drinking and is
likely to result in intoxication.
Promotions encouraging the consumption of:
which use characters, imagery, motifs, naming or designs

which primarily appeal to minors.
that include merchandise that primarily appeal to minors.
using interactive games or technology predominantly
targeted to minors.
use images, including human bodies, that may be

considered offensive to a reasonable adult.
use insulting or offensive language in the liquor promotion
material.
offer free or discounted drinks for participating in an activity
that may be offensive to a reasonable adult present on the
licensed premises.
alcohol in a yard glass for skolling, laybacks, slammers,

blasters, bombs or consumption from a water pistol.
multiple shooters or shots by an individual.
Or Promotions:
which encourage an individual to purchase and consume on
their own an alcoholic drink intended to be shared (that is, a
drink containing a significant number of standard drinks).
4. The promotion should not use

emotive descriptions or
advertising that encourages
irresponsible drinking and is
likely to result in intoxication.
Promotions:
5. The promotion should not

involve the provision of free
drinks or extreme discounts, or
discounts for a limited duration
that creates an incentive for
patrons to consume liquor more
rapidly than they otherwise
might.
Promotions providing:
or events which focus principally on the excessive

consumption of alcohol, e.g. Mad Monday.
labelling or titling of promotions that suggest irresponsible or
excessive consumption of alcohol, e.g. Drink like a fish,
Beat the clock.
free drinks which encourage rapid consumption of alcohol

(e.g. All you can drink in a limited time frame).
drink cards, promotional cards, or vouchers which encourage
rapid consumption of alcohol over a short period of time (e.g.
$50 voucher redeemable between 9pm and 10pm).
happy hours encouraging or facilitating the rapid
consumption of alcohol.
Page 77 of 82
Principle
Some examples of unacceptable promotions
6. The promotion should not

otherwise encourage
irresponsible, rapid or excessive
consumption of liquor.
Promotions which involve:
7. The promotion should not be

otherwise considered to not be
in the public interest.
Promotions which:
the use of drinkware which encourages rapid consumption,

such as test tubes, water pistols, yard glasses.
drinking games, competitions, challenges, dares, lotteries or
games of chance that involve the rapid or excessive
consumption of liquor (such as skolling games, boat races,
flip and win, around the world, 60 shots in 60 minutes, pub
golf).
use images or messages which could be seen to be

encouraging or condoning breaking the law or other antisocial behaviour or which link the promotion of alcohol with
illicit drugs or allude to drug taking behaviour.
associate liquor consumption with aggressive or violent
behaviour towards other people.
The determination of whether a promotion is undesirable and may be subject to a notice is made by
the Director General, NSW Trade & Investment, or a delegate, such as the Director, Compliance,
Office of Liquor, Gaming & Racing.
Before a determination is made, a licensee may be given the opportunity to comment or offer an
explanation on why the promotion should not be considered undesirable. An application can be
made to the Independent Liquor and Gaming Authority to review any decision.
While each of the principles and examples provide guidance on liquor promotions that are generally
considered undesirable, it is in the interests of venues to ensure that all promotions are conducted
with harm minimisation measures in place to prevent unacceptable outcomes.
Employing harm minimisation measures does not automatically negate the possibility of liquor
promotions being restricted or prohibited, but appropriate management of all promotions is
necessary.
A list of harm minimisation measures that may be appropriate include but are not limited to the
following:
RSA marshals
Service of free food and water is part of the promotion
Alcohol Management Plan specific to the promotion
Drink limits
Signs prominently disclosing the content of mixed alcoholic drinks served to customers
Appropriate time frame for conduct of promotion
Alcohol content is measured and discernable
Limits on the quantity of alcohol that can be purchased at a reduced price
However it should be noted that there are no mitigating measures that will enable examples of
promotions identified as being unacceptable in the Guidelines from being undertaken.
Page 78 of 82
More information
Phone: (02) 9995 0894
Email: info@olgr.nsw.gov.au
For information, or to make a complaint, about liquor promotions please contact OLGR Compliance
Branch
Phone: (02) 9995 0837
Email: complaints@olgr.nsw.gov.au
More detailed information on the principles and further examples are available in the Liquor Promotion
Guidelines, available from www.olgr.nsw.gov.au/dlg_guidelines.asp
The Guidelines are subject to periodic review. Please go to www.olgr.nsw.gov.au to ensure you are
using the latest guidelines
Page 79 of 82
SCHEDULE D
RSA and Kings Cross
There are a number of conditions that specifically affect staff working within the Kings Cross precinct.
Competency cards
RSA certificates and interim certificates are not acceptable for venues located within the Kings Cross
Precinct. All licensees, bar staff, RSA marshals and security staff in Kings Cross must hold an RSA
Competency Card.
Suspending or revoking competency cards

Staff working in the Kings Cross precinct should be aware that they could have their RSA card
suspended, disqualified or revoked if they are found to have contravened their obligations in relation
to the responsible service of alcohol or ID scanning privacy.
Following an application from the Commissioner of Police or the Director General, Trade &
Investment, the Authority can suspend or disqualify a persons card for a period of up to 12 months.
The person is not permitted to work in any capacity in any licensed premises in NSW during the
suspension or disqualification period.
A staff member who is nominated for suspension or disqualification will be notified and given the
opportunity to make a submission to the Authority before any decision is finalised. There are also
provisions for a staff member to apply for a review of the decision through the Administrative
Decisions Tribunal.
Privacy training
Licensees and staff members in the Kings Cross precinct who use patron ID scanners must undertake
an approved privacy course and hold an RSA competency card with a privacy endorsement. A privacy
training certificate issued by the Director General is valid for 28 days after the completion of the
course until an updated card is acquired.
Banning Orders
There are two types of banning order that can prevent a troublesome patron entering any licensed
premises in the Kings Cross precinct.
a) Temporary banning orders are issued by police where a person commits a Fail to Quit
offence or does not comply with a Move on direction and police believe that the person will
continue to cause a nuisance. In these instances the person can be banned from Kings Cross
premises for a period of up to 48 hours.
b) Long-term banning orders are issued by the Authority where a person has been subject to
three temporary banning orders or has been charged with, or convicted of a serious indictable
offence. In these instances the person can be banned from High Risk premises for a period of
up to 12 months.
Information on the Kings Cross precinct (including lists of which venues are within the precinct
boundaries) can be found at: http://www.olgr.nsw.gov.au/liquor_kingscross_precinct.asp
Page 80 of 82

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Responsible Service of Alcohol

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NSW Responsible Service

NSW OFFICE OF LIQUOR, GAMING AND RACING

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Responsible Service of Alcohol Course Notes January 2014

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Responsible Service of Alcohol Course Notes January 2014

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Responsible Service of Alcohol Course Notes January 2014

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Why do we need to be aware of, study and implement responsible

Responsible Service of Alcohol Course Notes January 2014

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Government and Community Concerns

WHERE liquor can be sold on licensed premises.

Responsible Service of Alcohol Course Notes January 2014

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Minimise the harm associated with liquor abuse;

Responsible Service of Alcohol Course Notes January 2014

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The Impact of Alcohol Abuse / Misuse on the Community

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NSW Office of Liquor, Gaming and Racing (OLGR)

complaints received from the public or other licensed venues;

Legislated powers include:

Express Online Training www.eot.edu.au 2015 v 2.0

entering a licensed venue at any time (with or without a police officer) if it is

interview any person at the venue in relation to any relevant matter.

It is an offence to obstruct or refuse admission to a compliance officer. A maximum penalty of

Director General, Department of Trade and Investment, Regional Infrastructure and

banning undesirable liquor products and promotions;

NSW Police Force

Responsible Service of Alcohol Course Notes January 2014

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Alcohol is a drug. It is second only to tobacco in drug-related deaths and hospitalisation.

Responsible Service of Alcohol Course Notes January 2014

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Element 1 - Supplementary Information

problems associated with alcohol and alcohol-related,

So what is RSA and how do you comply with it in your workplace?

do not serve anyone under the age of 18

RSA and your business

Responsible Service of Alcohol Course Notes January 2014

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Lyn Humphreys, Licensee

Anthony Sobb, Licensee

David Hamley, Licensee

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What types of liquor licences can be issued?

Community Impact Statement

Hotel, bar, tavern

A registered club selling liquor to