Error :
E014-0001 was indicated upon start-up or when pressing the Start button. E014-0001 can be an indication of
a faulty fixing motor. E014-0001 can be displayed when the drive detection signal is absent for 2 sec
although detection is executed every 100msec after the start of motor rotation.
Workaround :
1. Check the fixing unit for binds or broken parts.
2. Re-fit J311, and J319 connectors of the DC Controller PCB.
3. Re-fit J1009 and J1011 connectors of the fixing motor.
4. If the symptom still occurs, replace the fixing motor with a new one.
The part number for the Fixing Motor is FK2-0367-000.
Product : imageRUNNER 2270 / 2870
Title : E020 Error Code
Problem :
E020 when copying. The sub-hopper motor M12 would not turn on in service mode or when running copies.
As a result, the developing assembly would run out of toner. Tried replacing the Hopper Assembly,
Developing Assembly and DC Controller with no change.
Solution :
Replace the Controller Power Supply PCB. This PCB provides 3.3v, 5v, 13v and 24v to the DC Controller.
The part number is FM2-2764-000. It is item 15, shown below, and is located behind the Accessories Power
Supply.
Product : imageRUNNER 2230 / 2830 / 3530 / 2270 / 2870 / 3570 / 4570 Title :E020-0000
Error :
The E020-0000 Error Code will occur if there is an absence of toner detected by the Developing Assembly
Toner Level Sensor and a presence of toner is detected by the Hopper Toner Level Sensor. The error code
will be displayed after a specified period of time with the sensors detecting this condition.
Workaround :
The output of the sensors can be checked at the DC Controller PCB. In this case, the sensors output
indicated toner in all areas of the developing assembly. The DC Controller was replaced and resolved the
E020-0000 Error Code.
Product : imageRUNNER 2230 / 2270 / 2830 / 2870 / 3025 / 3030 / 3035 / 3045 / 3530 / 3570 / 4570 Title :
E020-0000 Error Code
Error :
E020-0000 Error Code will occur if there is an absence of toner detected by the Developing Assembly Toner
Level Sensor and a presence of toner is detected by the Hopper Toner Level Sensor.
Workaround :
In this case, a small piece of plastic from the toner bottle was found lodged in the developer unit auger.
With the auger blocked, the toner would not properly move to the sub hopper. The plastic piece was
removed and the toner in the developer unit was vacuumed out to prevent further contamination. Inspection
of the toner motor drive and the auger mechanism for any foreign object damage is recommended before
installing a new toner bottle.
Product : iR 4570 series
Title : E024
Error :
E024-0001 Error Code: The toner level sensor has an open-circuit or is not connected.
Workaround :
E024-0001 Error Code:
Toner gets in the developing assembly toner sensor (TS1) and may be shorting out the sensor. Blow out any
toner in the sensor wiring and check to see if measure resolved the symptom. The toner level sensor has an
open-circuit, replace the toner sensor.
Toner Sensor FK2-0358
However, re-attachment of the sensor also solves the symptom.
When the symptom has occurred, make the following selections in service mode [COPIER > I/O > DCCON] and check the setting for the bit1 of [P021]. If the setting is "1", re-attach the toner sensor.
Product :imageRUNNER 2230 / 2230G / 2270 / 2830 / 3025 / 3030 / 3035 / 3045 / 3530 / 3530G / 3570 /
4570, Finisher S-1
Title : E024 on an imageRUNNER 2230/2270/3025 series machine.
Error :
E024 on an imageRUNNER 2230/2270/3025 series machine.
Workaround :
One problem found has been the toner sensor scraper blade in the developer not making contact with the
surface of the toner sensor. To check the toner sensor scraper blade first set up a work area. Lay out several
sheets of 11 x17 paper on the work surface. Disassembling the developer is a messy job. Remove the upper
cover of the developer and then rotate the developer in a counter clock wise direction. Basically the cylinder
should rotate so the toner is scraped off of the cylinder by the developer blade.
If it is rotated in the wrong direction a large amount of toner will adhere to the developer cylinder and makes
a mess.
The toner sensor is located on the on the outside of the developer and part of it goes through the wall of the
developer unit.
Product : imageRUNNER 2230/2270/2830/3870/3530/3570/4570
Title : Error E064-0002
Error : E064-0002
The machine displays an E064-0002. The machine creates solid black copies/internal test prints from edge to
edge without any blanking.
Workaround :
Check the physical connections of the primary contacts. The primary drum contact is located on the drum
and makes contact with an HVT metal contact on the machine's rear. The drum's primary contact tab can be
easily bent or deformed during drum replacement or removal. If it becomes bent it can cause solid black
copies creating a voltage leak also causing an E064-0002. Before replacing the high voltage power supply
check the contact tabs first. Reshape the contacts or replace the drum.
Product : imageRUNNER 2230 / 2230G / 2270 / 2830 / 2870 / 3530 / 3025 / 3030 / 3035 / 3045 / 3530G /
3570 / 4570
Title : Error E064-0003
Error : E064-0003
Workaround :
The E064 code with a 0003 sub code can occur if Toner gets on the Developing Bias Tab. If the Toner is
getting on the Developing Bias Tab you should check the seal on top of the Developer.
Product : imageRUNNER 2270 / 2870 / 3570 / 4570
Title : E100 - 0001 and E110 - 0002
Problem :
The machine is displaying error code E100 sub code 0001 and E110 sub code 0002. The E100 - 0001
indicates that the BD interval is outside a specified range. The E110 -0002 indicates that the scanner motor
of the laser is faulty.
The laser unit and DC controller were replaced. The wiring for the laser unit was checked.
Solution :
The problem was that the grounding spring for the steel registration roller was not making contact with the
roller. Reformed the spring so that it made contact with the roller and the error code issue was resolved.
Please see the photo below. The grounding spring is circled in red.
Product : imageRUNNER 2270 / 2870 / 3570 / 4570
Title : E100 or E110 is Shown on the Display
Error :
E100 or E110 is shown on the Display. The error points to a Laser or Laser Shutter issue. After inspecting
all Laser related item it was found that the Ground Plate for the Registration Roller was not making contact.
Workaround :
Check that the ground tabs are touching the Metal Registration Roller correctly
imageRUNNER 2230 / 2830 / 3530
Title : E100, E110 Error Codes
Error :E100, E110
Workaround :
Although the Main Power Supply, Controller Power Supply, DC Controller, Laser, and Drum, were replaced
for this issue, the Accessories Power Supply Pcb. resolved the problem (Part number FK2-0338-000).
Product : imageRUNNER 2270/ 2870 / 3570 / 4570
Title : E100-0001 Error Code
Problem :
The machine is displaying an E100-0001. Cleared RCON, DCON and MMI. Cut tie-wraps. The DC
Controller, Laser Assembly, Main Controller, Hard Drive, Memory, Boot ROM, All Night Power Supply,
Controller Power Supply and wiring harnesses to the laser were replaced with no change. Checked the laser
shutter.
Solution :
When the DC Controller was replaced, the original DCON ROM was reused.
Flashed the DCON firmware and resolved the problem.
Product : imageRUNNER 3025 / 3035 / 3045 Title : E110-0001 / 0002 IntermittentProblem :
Very intermittent E110-0001 / 0002, on copies 1 code in about 150 copies. The DC Controller, Laser,
Power Supply and Main Controller have been replaced with no change in error code.
Solution :
While in process of replacing 2nd Laser assyembly, found a cut on two wires in harness to Laser causing a
short circuit. Harness was repaired with electrical tape.
Product : imageRUNNER 2230 / 2830 / 3530
Title : E111 Error Code when Flashing the Machine Problem :
When trying to flash the machine, the service support tool displays an E111 error. There is also a message
that says "Necessary data not found bpchost.cha files \ servicesupporttool \ bpchost.cha".
Solution :
Multiple versions of the service support tool were installed on the laptop. It is important to uninstall previous
versions of the service support tool before installing a new verison of the tool.
Workaround :
Check for a pinched wire in the harness from Connector J404 of the High Voltage Power Supply PCB to the
rear frame connector of the ImageRunner, J4001. It may be necessary to replace the High Voltage Power
Supply PCB (part number: FM2-0261-000).
Please note: currently, there is no part number for the affected wiring harness
Product : imageRUNNER 2230 / 2270 / 2830 / 2870 / 3025 / 3030 / 3035 / 3045 / 3530 / 3570 / 4570 Title :
E225 Occurs During the Power Up Sequence
Problem :E225 Occurs During the Power Up Sequence
Solution :
In this case, the platen glass had been reversed when being cleaned by the technician. Make sure the platen
glass has the red arrow in the rear left corner of the machine top plate. As indicated in the picture below, the
red arrow should be right above the CIS ribbon cable when the glass is installed correctly.
Product : imageRUNNER 2270 / 2870 / 3570 / 4570
Title : E227-0001
Problem :E227-0001 & all 24 volts are missing in machine.
Solution :
E227-0001 was caused by Main Power Supply not putting out correct voltage at J1303. After installing new
Main Power Supply {FM2-0260-000} machine worked with no problems.
Product : imageRUNNER 2230 / 2230G / 2270 / 2830 / 2870 / 3025 / 3030 / 3035 / 3045 / 3530 /
3530G / 3570 / 4570
Title : E240 Error only on Duplexing.
Error :E240 Error only on Duplexing. The imagerRUNNER will also lock up when the code occurs.Simplex
copying works fine.
Workaround :
In this case CL6, Duplex Clutch was faulty. You can check the Duplex Clutch in Service mode in Parts
check, CL > 4.
Product : imageRUNNER 3025 / 3030 / 3035 / 3045
Title : E261-0000 Error Code
Problem :
The Service Manual notes this issue as the Zero-Cross signal not detected for 500msc or more after the relay
is on.
Solution :
In this case, by replacing the Main Power Supply Assembly ( FM2-0260-000 ) corrected the issue.
Product : imageRUNNER 3025 / 3030 / 3035 / 3045
Title : E261-0000 Error Code
Problem :
The Service Manual notes this issue as the Zero-Cross signal not detected for 500msc or more after the relay
is on.
Solution :
In this case, by replacing the Main Power Supply Assembly ( FM2-0260-000 ) corrected the issue.
Product : imageRUNNER 2270 / 2870 / 3570 / 4570
Title : E291 - Network Connection Problems
Problem :
When trying to update the system software the laptop displayed the following message in the Service
Support Tool interface.
E291
Check if the PC is connected to the network.
Socket Error Number:10065
Socket Error Description: No route to host.
File Name: Target Info.txt
Solution :
The laptop could ping the imageRUNNER and yet the E291 code would display when trying to download
the system software. In this case, the main controller clear was performed.
(COPIER>FUNCTION>CLEAR>MN-CON) Then, a successful system software update was able to be
completed.
Note: When performing an MN-CON clear you should first generate a p-print.
(COPIER>FUNCTION>MISC-P>P-PRINT) Upon completion of the MN-CON clear, re-enter the
service mode contents listed on the p-print.
Product : imageRUNNER 2270 / 2870 / 3570 / 4570
Title : E292 - Service Support Tool Error
Error :When attempting to download system software, the laptop displays an E292 code.
Workaround :
The connection to the imageRUNNER was confirmed using the ping command. In this case, the tech had
registered only "English" language into the Service Support Tool. When additionally registering the
"Japanese" language in the Service Support Tool, the imageRUNNER took the download without getting the
E292 code.
Product : imageRUNNER 2230 / 2270 / 2830 / 2870 / 3025 / 3030 / 3035 / 3045 / 3530 / 3570 / 4570 Title :
the finisher controller were replaced, the finisher continued to error with the E531.
Workaround :
It was found that MSW104, staple safety switch was not properly actuated. The spring on the white actuator
was missing.
This switch cuts 24v to the stapler motor M11 and is actuated when the swing guide is forced in the
maximum open position.
A quick way to check MSW104 is from the finisher controller at J714 pins 1 & 2. Pin 1 should read 24v
constant and pin 2 will read 24v when MSW104 is actuated, and 0v when MSW104 is opened.
If pin 1 reads 24v and pin 2 reads 0v whether MSW104 is actuated or open, replace MSW104.
MSW104 part number is FH7-6379-000
Note: Due to the range of Finishers covered in this Knowledge Base article, the safety switch maybe
addressed by a different identification number. Please check the related Service Manuals & Parts Catalog
for correct identificationProduct : imageRUNNER 2270 series, S1 Finisher Title : E540Error :
Error code E540. Dealer had replaced the tray harnesses and the finisher controller pcb with no change in
symptom.
Workaround :
Solution was to replace the Finisher Controller FG1-1478-060 and the Stack Tray Motor (M1) 4K1-4055000 as M1 was shorted out and causing the Finisher Controller to fail
Product : imageRUNNER 2270 / 2870 / 3570 / 4570, S1 Finisher
Title : E540 0001
Error :E540 error code with a sub code of 0001 is not listed in the service manual.
Workaround :
If this code is displayed and the bin will not lower:
Check PI 10, tray lower limit sensor operation. If defective replace the sensor.
Part # W68-5571-000
Product : imageRUNNER 2270 / 2870 / 3570 / 4570
Title : E540 sub code 8005
Problem : The machine is giving an E540 error code with a sub code of 8005. This sub code is not listed in
the service manual. The error code corrections are listed in tech pub TP06 238.
The delivery tray will drive all the way to the top and then the error code will be displayed.
Solution :
Check FU3 on the upper left corner of the finisher controller. If it checks out good, power the machine off
and lower the finisher delivery tray by hand and power the machine back on.
If the fuse is blown, replace the finisher controller.
Part number 4G1-1478-050
Product : imageRUNNER 2230 / 2270 / 2870 / 3530 / 3570 / 4570, S1 finisher, B1 tray
Title : E542
Error : An intermittent error code of E542 and sometimes E584 was present.
Workaround :
The solution to remedy both intermittent codes was to replace the B1 harness part number 4G1-2262-000
Product : imageRUNNER 2230 / 2230G / 2270 / 2830 / 2870 / 3025 / 3030 / 3035 / 3045 / 3530 / 3530G /
3570 / 4570
removed or has a loose connection to the main controller, an E610 error code may be generated.
Reset and / or reinstall the Expansion Board and the USB Application Interface Board to resolve the E610
code.
Product : imageRUNNER 3030/3035/3045
Title : E611-0000 is on the display
Error : E611-0000 is on the display. The code usually would happen sporadically.
Workaround :
In this case, clearing sectors of the HDD resolved the issue. There have also been some instances where
clearing the MNCON has also resolved this error code. A definition of this code is not found in the this
product series documentation. Below is a description of the code:
E611-0000
Error in repeat of reboot due to fault of the SRAM, etc.
SRAM information has failed, job information stored in the SRAM cannot be read and a reboot is repeated
at recovery from powering off
Product : imageRUNNER 2230/2270/2830/2870/ 3530 /3570/ 4570
Title : E674-0008
Error : Although the error code of E674 is documented in the Service Manual, the sub code of 0008 is not. In
this case, the machine was displaying an E674-0008.
The Service Manual describes that an E674 is related to a communication fault between the multi line fax
pcb and the Main Controller pcb. When looking in Service Mode>Copier>Display>Version>Fax, the
machine displayed, a "??#" for the version of the fax. The machine in this case was flashed. Other symptoms
experienced were, no dial tone when using the "On-Hook" key using the fax function, the machine could not
print any internal/external prints, the machine could not complete the "forced shut down procedure" and
would "lock up". Although these symptoms were experienced, the machine was able to copy without
problems.
Workaround :
Following the Service Manual's instructions, the multi line fax pcb assembly was disassembled. Upon
inspecting the unit, it was noticed that one of the ribbon cables on the G3 fax control pcb was not seated
properly. After reseating the ribbon cables on the G3 fax control pcb, the machine stopped displaying this
error code. The fax functionality then returned and the machine stopped exhibiting the other symptoms listed
above. Checking and reseating the ribbon cables located on the G3 fax control pcb resolved the issue.
Related Service Manual error code information for an E674 code is:
1. sub code 0001- An attempt to set mode for the fax device has failed
Remarks for items to check are:
1. Check the connection of the cable between the fax control PCB (2 line) and the main controller PCB.
2. Replace the ROM DIMM of the fax control PCB (2-line).
3. Check ribbon cables within the fax pcb assembly.
4. Replace the fax control PCB (2 line).
5. Replace the main controller PCB.
Product : imageRUNNER 2270 / 2870 / 3570 / 4570 imageRUNNER 2230 / 2830 / 3530
Title : E716 error code
Error : Error code E716 occurs with the Finisher-S1 is installed. The error code refers to the Cassette
Feeding Unit-Y2, which may not be installed. If the Finisher-S1 is disconnected the error code will clear.
Workaround :
If the error code E716 is present upon install of a iR XX30 series machine, make sure a 3-Way Unit-A1 is
installed. See KB article 54256 for further information.
If the error code E716 is generated on a iR XX30 or iR XX70 series unit:
Check to see if the error clears when the Finisher-S1 is removed. If the error clears, check for 13VA2 and
24VA going to the 3-way unit-A1. The 13v & 24v is can be checked at J646 of the Accessory Power
Supply, pin 1 (13v), pin 3 (24v) to J741 of the 3 way unit-A1, pin 7 (13v), pin 9 (24v). If the voltage is
present, replace the 3 way unit-A1 controller. PN: FM2-3221-000.
Product : iR4570 series
Title : E732
Error : E732-0001 can be displayed when the DDI-S communication error occurs, meaning the
communication betwen the Reader and MCON.
Workaround :
1. Re-insert the connector J1014 ( reader wire harness for DDI communication) on the Main controller
PCB.
2. If the symptom still occurs, pull the memory and DIMM connected to the main controller PCB
(J1004) and the DC controller PCB (J381).Clean the contacts with a clear rubber erasure and reinsert the DIMM connected to the main controller PCB (J1004) and the DC controller PCB (J381).
3. If the symptom still occurs, replace the Reader Controller PCB with a new one. FG3-3765-000 =
Reader Controller PCB Assemb
Product : imageRUNNER 2270 / 2870 / 3570 / 4570
Title : E733 Error Code After Replacing the Boot Rom
Error : A new boot rom was inserted into a slot and the machine was turned on. The E733 came up on the
display after a few minutes.
Workaround :
In this case, the boot rom was mistakenly placed in the slot located on the DC Controller. The Boot Rom
slot on the Main Controller is the same size as the DCON Dimm slot on the DC Controller. Hastily
replacing this chip without confirming the correct slot will damage the chip. NOTE: If you are installing a
network boot rom and it is damaged, you will need to contact the TSC for the replacement procedure.
Product : imageRUNNER 2230 / 2830 / 3530 / 2270 / 2870 / 3570 / 4570 Finisher-S1
Title : E733-0001 Error Code
Error : The imageRUNNER is displaying an error code of E733-0001. The code is consistent, and will occur
when an attempting to make a copy. After the start key is pressed, the paper will feed to the registration
roller, and the imageRUNNER will go into code.
Workaround :
An E733-0001 indicates a communication problem, usually between the DC and Main Controller. In this
example the problem was rectified by replacement of the Finisher Controller. A possible scenario, would be
to disconnect the finisher to observe a change in symptom. If the imageRUNNER will output paper, or at
least feed paper past the previous point, the problem may lie in the finisher.
S1-Finisher Controller P/N - 4G1-1478-060
Product : imageRUNNER 2230 / 2830 / 3530 / 4530
Title : E744-1000
Problem : While flashing machine, power in office shut off while writing to Boot-rom. After rebooting
machine, could not write software to Boot-rom.
Solution :
Boot-rom software was damaged during power failure. Part number for Boot-rom is FM2-3803-600.Product
: imageRUNNER 2270 / 2870 / 3570 / 4570 Title : E749Error :
E749 in Error History.
Workaround :
An E749 is in the error history after installing / uninstalling a Printer Kit or MEAP device in the iR2270,
2870, 3570, 4570. This error only occurs once when this type of installation has been done.This error may
only be displayed in history and not on the LCD Display.Cycle the power of the machine after installation of
these options.
Product : imageRUNNER 2230 / 2270 /2830 / 2870 / 3530 / 3025 / 3030 / 3035 / 3045 / 3570 / 4570 / 3225 /
3230 / 3235 / 3245
Title : E805
Error : E805
Workaround :
It has been found that the exhaust fan can become dirty or locked up. Clean the fan and make sure the fan
blades spin freely. In some cases the fan needs to be replaced. Fan part number is (FK2-0360-000) for both
fans.
Labels: canon imagerunner error codes IR 3035 * 3045 * 3530 * 3530G * 3570 * 4570 2525 * 2530 * 2535
* 2535i * 2545 * 2545i canon copier
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canon imagerunner error codes IR 3035 * 3045 * 3530 Canon Copie