CIAC Error Codes (IAC 4.

0)
Document ID: 117458
Introduction
Before You Begin
Requirements
Components Used
Related Products (Optional)
Conventions
Error Code Schema
1000 Cloud Portal Web Services Related Failures
2000 General Process Failures
4000 Miscellaneous Failures
5000 Miscellaneous Failures
6000 NetworkRelated Failures
7000 Cisco Server Provisioner Related Failures
8000 Cisco UCS / Physical Server Related Failures
9000 Hypervisor Related Failures
System Health Error Codes
IAC Management Appliance
VMware vCenter Server
Cisco Server Provisioner
Cisco UCS Manager
Cisco Process Orchestrator
System Health Checks
Validate Platform Elements
Validate Orchestrator
Validate Share Location
Validate Email
Connect Cloud Infrastructure
Related Information

Introduction
When a Cisco Process Orchestrator process fails within the Cisco Intelligent Automation for Cloud (IAC)
product, a predefined error code is assigned at the point of failure and is returned so the user can quickly and
accurately troubleshoot what happened. This document shows all defined Process Orchestrator error codes,
along with their descriptions and possible remediations.

Before You Begin

Requirements
This information is intended to be used by Cloud Provider Technical Administrators to understand specific
errors encountered during daily operation of Cisco Intelligent Automation for Cloud . If you are an enduser
experiencing difficulty with a cloud service you have requested, please contact customer support with the
error code and message displayed.

Components Used
This document is relevant to Cisco Intelligent Automation for Cloud version 4.0. Error codes added since

3.1.1 are marked as New.

Related Products (Optional)

This document is relevant to Cisco Intelligent Automation for Cloud version 4.0. Error codes added since
3.1.1 are marked as New.

Conventions
For more information on document conventions, refer to Cisco Technical Tips Conventions.

Error Code Schema

Error codes within IAC are categorized into the following highlevel classifications:
Format
1xxx
2xxx
3xxx
4xxx
5xxx
6xxx
7xxx
8xxx
9xxx

Description
Cloud Portal Web Services Related Failures
General Process Failures
Unused Reserved
Unused Reserved
Miscellaneous Failures / Validation
NetworkRelated Failures
Cisco Server Provisioner Related Failures
Cisco UCS / Physical Server Related Failures
Hypervisor Related Failures

1000 Cloud Portal Web Services Related Failures

Error
Code
1000

1001

1002

Related
Activity
Update
Change
Request

Add
Service
Request
Note

Error
Description

Possible Remediation
Verify the task ID of
Failed to update the change request.
the Cloud Portal Also request may
change request
contain an invalid
reference to a task ID.

Verify the task ID of

Failed to add a
the change request.
note to the Cloud
Also request may
portal service
contain an invalid
request
reference to a task ID.
Failed to open an
HTTP
Verify the request URI,
Web HTTP
connection to the request parameters,
Request
Cloud Portal
and that the agent for
server.
the desired Cloud
Portal service is
started.

1003

1005

1006

1007

1008

1009

1010

1011

1012

Web HTTP Failed nsAPI

Request
Authentication

Verify the nsapi user is

a member of the
correct organizational
unit.

Update
Service
Request
Parameter

Verify the task ID of

Failed to update the service request.
the Cloud Portal Also request may
service request
contain an invalid
reference to a task ID.
Verify the
Web HTTP Failed RAPI
user/password of the
Request
Authentication
RAPI user.
RAPI
Web HTTP
Permissions
Request
Failure
Complete
Service
Request

Failed to mark
Cloud Portal
service request
as complete

Verify group
membership of the
RAPI user.
Verify that the service
request has not
previously marked as
complete.

Failure in
executing web
service

Verify the request URI,

request parameters,
and that the agent for
the desired Cloud
Portal service is
started.

SOAP Fault Invalid SOAP

Detected
data returned

Verify the request

parameters,
organizational unit of
requested data. If
requesting action on a
service request action
on service item verify
the action had not
previously been
completed. For
example a service
request may have
already been marked as
completed.

General
Web
Services
Failure

Update
Service
Item

Retrieve
Service
Item Data

Failed to updated
requested service
item.

Verify the
organizational
unit of the
service item.
Verify the
service item
exists.

Failed to to
retrieve
requested service

Verify the
organizational

item data

1013

1014

Create
Service
Item

Update
Service
Item

Failed to create
requested service
item

Failed to update
requested service
item

unit of the
service item.
If a valid
response is
returned, but
the number of
records is 0,
the OU of the
records in the
SI table may
be incorrect.
All fields
included must
be correctly
spelled and
capitalized,
and the Name
field is not
optional.
Make sure
there are no
duplicates in
the Name field
all Names
must be
completely
unique.
Records that
do not already
exist cannot be
updated.
All fields
included must
be correctly
spelled and
capitalized,
and the Name
field is not
optional.
Fields not
changes may
be left out, but
if the field is
sent and blank,
it will change
the contents of
the SI record
to blank for
that field.
If the dropbox
location was

recently
changed restart
the CIM File
Import
Service Item
agent.

1015

1016

1017

Delete
Service
Item

Failed to delete
request service
item

Update
Service
Item by
Failed to updated
Discovery
requested service
Table XML
items.

Submit
Service
Request

Failed to submit
Cloud Portal
service request

Verify the
organizational
unit of the
service item.
Verify the
service item
exists.
Verify the
organizational
unit of the
service item.
Verify the
service item
exists.
Request may
have contained
malformed
XML, check
that item
names or data
do not contain
special
characters
which can
cause
malformed
XML. Such as
<>&[]"'
Verify the
agent for the
desired Cloud
Portal service
is started.
Verify the
name of the
requested
Cloud Portal
service.
Verify the
parameters for
the Cloud
Portal service
request.

1018

1019

Delete
Service
Item By
Properties

Check
NSAPI
Home OU

Verify Service Items

exist to be deleted.
Could not delete
Verify credentials of
Service Items
Cloud Service Portal
User.
To correctly populate
the infrastructure table
NSAPI user
the NSAPI user's home
home OU not
OU must match the
Cloud Admin
cloud admin OU.
Org
Change the home OU
to match

2000 General Process Failures

Error
Code
2000

Error
Description
General failure
Set Saved Sync in the set saved
Data
sync data
process
Process Name

2001

Reset Stale
Sync Data

2002

Initialize Lease
Management

2003

Get Stale Sync

Data

2004

2005

2006

Cloud Portal
Update Service
Request
History

Create Service
Item Definition
XML

Create Service
Item XML

Possible
Remediation
Verify the object
type does not
contain any special
characters.

General failure
in the reset stale Verify the object
sync data
type does not
process
contain any special
characters.
General failure
in the initialize
lease
Verify the lease
management
input parameters
process
contain valid data.
General failure
in the get stale
Verify the object
type does not
sync data
process
contain any special
characters.
General failure
in the cloud
Verify the service
portal update
request exists
service request
history
Verify the input
General failure
data does not
in the create
contain any special
service item
characters which
definition XML
can cause
process
malformed XML.
Such as <>&[]"'
General failure
in the create
service item

Verify the input

data does not
contain any special

XML process.

2007

2008

Set Cisco PO
Global
Variables

characters which
can cause
malformed XML.
Such as <>&[]"'

General failure
in the set Cisco
PO global
variables
process

Verify the input

data does not
contain any special
characters which
can cause
malformed XML.
Such as <>&[]"'
Verify the
user has
correct
permissions
to query
windows
registry
Verify
PowerCLI
5.1 or later
is installed

General failure
Query vSphere
in the query
Powershell
vSphere
Install
Powershell
install process

4000 Miscellaneous Failures

Error
Code
4002

Related
Activity
Web
HTTP
Request

Error
Description
nsAPI
Authentication
Failure

Possible Remediation
Verify the nsapi user is
a member of the
correct organizational
unit

5000 Miscellaneous Failures

Error
Code
5000

Related
Activity
XPATH
Query

Error
Description
Failed to find
expected value

Possible
Remediation
Verify that
all
parameters
listed as
required are
present in
the source
XML.
Verify the
Source
XML does
not contain

any special
characters
which can
cause
malformed
XML. Such
as <>&[]"'
5001

5002

5003

5004

Find Target

Create Lease
Requisition

Execute
Windows
PowerShell
Script

Execute
Windows
Command

Failed to find
target

Verify that a target

exist which matches
the specified criteria.

Verify input
parameters does not
Failed to create
contain any special
a new lease
characters which can
requisition
cause malformed
XML. Such as
<>&[]"'

Failed to
execute
Windows
PowerShell
script

Failed to
execute
Windows
command

Verify script
does not
contain a
syntax error
Verify
username/password
used to
execute
script.
If the
ConnectVIServer
cmdlet
exists with a
message that
the server
expectantly
closed the
connection
verify the
protocol
matches the
port. For
example if
the port is
443 the
protocol
should be
https.
Verify
command to
execute
Verify the
working

directory is
correct
and/or
exists.

5005

5006

5007

Execute
Unix/Linux
SSH
Command

Failed to
execute SSH
command

Failed to find
target or target
Invalid Target
is of an invalid
type.

Cancel Service Failed to cancel

Requisition
Cloud Portal
service request

Verify
command to
execute
Verify the
working
directory is
correct
and/or
exists.
Verify
command
line
arguments
Verify
terminal
session is
open and
valid
Verify target
name
Verify the
type of the
target
matches the
target of the
activity
Verify the
task ID of
the service
request
Verify the
agent for the
desired
Cloud Portal
service is
started.
Verify the
name of the
requested
Cloud Portal
service.
Verify the
parameters
for the
Cloud Portal

service
request.

5008

5009

VM Already
Exists

Ping

A VM with the
name already
exists

Failed to ping
IP Address

NS Lookup

Failed to
Validate
Hostname

5011

Find Runtime
Users

Failed to find
runtime user

5012

Update
Runtime User

Failed to update
runtime user

5010

Verify VM
of the name
Change the
name of the
target VM
Change the
name of the
existing VM
Verify the IP
address/hostname
is correct
Verify the
target is
configured
to respond to
ICMP
request
A firewall
may be
blocking the
ICMP
request
Verify the
hostname is
correct
Verify that
host record
in the DNS
server is
correct and
exists.
Verify the
DNS
configuration
of the Cisco
Process
Orchestrator
server is
correct
Verify the name of
the runtime user is
correct and that the
runtime user exists
Verify the
name of the

runtime user
is correct
and that the
runtime user
exists
Verify that
specified
properties
for the
update are
correct for
the runtime
user type

5013

5014

5015

5016

5100

5101

Failed to delete
runtime user

Verify the
name of the
runtime user
is correct
Verify the
runtime user
has not
already been
deleted

Failed to update
target

Verify the
target name
is correct
and exists.
Verify the
target type is
correct for
the specified
target

Delete Target

Failed to delete
target

Verify the
target name
is correct
and exists.
Verify the
target has
not already
been deleted

Invalid Power
Action

An invalid
power action
was specified

Delete
Runtime User

Update Target

Global
Variable
Cloud Portal
Empty (Not
Drop Location Present)

Unused

A power action other

than on/off/reset was
requested
The global variable
Cloud Portal Drop
Location is either
empty or contains
and invalid value

5109
New

Set VDC POD

Set VDC POD
Platform
Platform
Information
Information
failed

Check that all the

target network
devices exist and can
be reached.

Create VDC
for vCenter

Verify the vCenter

exists and its status.

5113
New

5114
New

5115
New

5116
New

5117
New

Create VDC for

vCenter failed
Create UCS
Create UCS
Director VDC
Director VDC
failed

Verify UCS Director

target exists.

Create
OpenStack
VDC

Create
OpenStack
VDC failed

Delete
Physical
Server

Verify UCS
Delete Physical
Manager Service
Server failed
Profile exists.
Failed to
Change
Verify OpenStack
OpenStack
target.
State to Start

Change
OpenStack
State to Start

Verify OpenStack
target exists.

5118
New

5119
New

Delete Object
in PNSC
Create tenant
Organization
Folders

5120

Delete Object
in PNSC failed.
Cannot create
tenant
Organization
Folders.

Verify PNSC target

exists.
Verify Platform
Element vCenter
status.

New

Create Tenant
Folder Alarm

5121

Create tenant
UCS
Organization
Folders

Cannot create
Tenant Folder
Alarm.
Cannot create
tenant UCS
Organization
Folders.

Create LB
network
Create
Enterprise
Transit
Network

Cannot create
Verify LB network
LB network.
data.
Create
Enterprise
Verify VLAN data.
Transit
Network failed.

Create VNMC
Tenant for
Onboard
Tenant

Create VNMC
Tenant for
Verify tenant data.
Onboard Tenant
failed.

New

Verify issues with

PowerShell script.
Verify query of UCS
objects.

5122
New

5123
New

5124
New

5125
New

Create PNSC
Organization

5126

Read Table
from XML

New

Create PNSC
Organization
failed.
Read Table
from XML

Verify platform
elements data can be
retrieved.
Check if there is
enough space on the

failed after
configuration
data has been
retrieved from
vCenter server.
5127
New

5128
New

vCenter datastore.

Failed to
Cancel Lease
Requisition.
Remove
Failed to
Virtual Server Remove Virtual
Network
Server Network
Services
Services.
Cancel Lease
Requisition

Verify HTTP
request.
Verify HTTP
request.

6000 NetworkRelated Failures

Error
Code
6202
New

6203
New

6204
New

6205
New

6206
New

6207
New

6208
New

Related
Activity
Network
Discovery
Create Runtime
User

Error
Description
Network
Discovery
Create Runtime
User failed.

Network
Discovery
Create Terminal
Target

Network
Discovery
Create Terminal
Target failed

Query XMP
Credential
Manager

Query XMP
Credential
Manager failed.
Get SVS
Connection
Information
failed

Get SVS
Connection
Information

Possible
Remediation
Retry the activity
or Cancel.

Retry the activity

or Cancel.

Retry the activity

or Cancel.
Retry the network
discovery or
Cancel.

Discover Nexus
Discover Nexus
1000V
1000V
Components
Components
Failed

Retry the network

discovery or
Cancel.

CloudSync
Discovery
Image files
Populate
CloudSync
Discover
Intervals

Retry the Image

files discovery or
Cancel
Retry populate
CloudSync
Discover Intervals
or Cancel

Discover Image
Files Failed
Populate
CloudSync
Discover
Intervals Failed

7000 Cisco Server Provisioner Related Failures

Error
Code

Related
Activity /

Error
Description

Possible Remediation

Action

7000

7001

7002

7003

7004

7005

Create MAC
Specific
Provisioning
Role

Delete MAC
Specific
Provisioning
Role

Operation
Timed Out

Find MAC
Specific
Provisioning
Roles

Find
Provisioning
Role
Templates

Generate
Authorization
APID

Failed to
Create MAC
Specific
Provisioning
Role

Verify a role
with the same
name does not
already exist
Verify role
parameters are
correct

Failed to
Delete MAC
Specific
Provisioning
Role

Verify the
MAC address
for the role is
correct
Verify the
role has not
already been
deleted

Operation did
not complete
in a timely
manor.

Error preforming
operation or too many
concurrent tasks

Failed to find
MAC specific
provisioning
role

Verify the
MAC address
for the role is
correct
Verify the
role exists

Failed to find
the
provisioning
role template

Verify
template name
is correct
Verify the
role exists

Failed to
generate a
APID

Verify the runtime

user
username/password
for the Cisco Server
Provisioner is correct

8000 Cisco UCS / Physical Server Related Failures

Error
Code
8000

Related
Error
Possible
Activity
Description
Remediation
Failed to
Verify the service
Associate UCS
associate UCS profile/server pool
Service Profile
service profile name is valid and
exists

8001

8002

8003

8004

8005
8006
8007

8008

8009

8010

8011
8012

Associate UCS Failed to

VLAN To
associate UCS
vNIC
VLAN to
vNIC

Verify
vNIC/VLAN/Native
VLAN name is valid
and exists

Failed to bind
Bind Profile to
UCS service
Service
profile to
Template
service
template

Verify the service

profile/server pool
name is valid and
exists

Power On
Blade

Boot UCS
Server

Failed to
power on

Verify blade
name is
correct
Verify UCS
manager can
communicate
with the blade

Failed to boot
UCS Server

Verify blade
name is
correct
Verify UCS
manager can
communicate
with the blade

Unused
Unused
Create UCS
Failed to
Service Profile create UCS
Verify template name
from Template service profile is valid and exists
from template
Failed to
Verify service profile
Delete UCS
delete UCS
Service Profile
name is valid and
service profile
exists
Failed to
Disassociate
Verify service profile
UCS Service
disassociate
name is valid and
Profile
UCS Service
exists
Profile

Disassociate
UCS VLAN
From vNIC

Unused
Find UCS

Failed to
Disassociate
UCS VLAN
From vNIC

Failed to find

Verify service
profile name
is valid and
exists
Verify VLAN
is associated
with vNIC

Verify the runtime

Managed
Objects

8013
8014
8015

8016

8017
8018

8019

8020

8021

8022
8023
New

UCS managed user

objects
username/password
for the Cisco Server
Provisioner is correct

Unused
Unused
Unused

Get UCS
Server
Configuration

Failed to get
UCS Server
configuration

Verify blade
name is
correct
Verify UCS
manager can
communicate
with the blade

Unused
Failed to
Verify service profile
Modify UCS
modify UCS
name is valid and
Service Profile
service profile
exists
Unused

Reset UCS
Server

Failed to reset
UCS server

Shutdown
UCS Server

Failed to
shutdown
UCS server

Unused
Delete Tenant
or
Organization
Object

Delete Tenant
or
Organization
Object Failed

Create UCS
Folder

Create UCS
Folder Failed

Delete UCS
Folder
Blade Is
Unassigned

Delete UCS
Folder Failed
Blade is
unassigned

Verify blade
name is
correct
Verify UCS
manager can
communicate
with the blade
Verify blade
name is
correct
Verify UCS
manager can
communicate
with the blade

8024
New

8025
New

8100

Blade does not have

an assigned profile,

assign a profile

8101

Blade does not Unable to find

exist
blade

Verify blade
name is
correct
Verify UCS
manager can
communicate
with the blade
Verify blade
is inserted
into chassis

9000 Hypervisor Related Failures

Error
Code

9000

9001

9002

9003

9004

9005

Related
Activity

Error
Description

Add VM
Hard Disk

Failed to add
VM hard
disk

Clone VM

Failed to
clone the
VM

Add VM
Network
Adapter

Reconfigure
VM

Failed to add
network
adapter

Failed to
reconfigure
the VM

Update VM
Network
Adapter

Failed to
update VM
network
adapter

Power On

Failed to

Possible Remediation
Verify VM name is
correct
Verify Datastore has
enough free space for
the new disk
Too many concurrent
clones, wait until
existing clone
requests complete
Verify Datastore has
enough free space
Verify VM name is
correct
Verify selected port
group is not an uplink
portgroup.
Verify VM is in the powered
off state
Verify VM name is
correct
Verify the port group
name is correct and
exists
Verify selected port
group is not an uplink
portgroup.

VM

9006

9007

9008

9009

9010

Customize
Linux VM

Query VM
Network
Adapters

Power Off
VM

Add VM
Network
Adapter

Query VM
Network
Adapters

9011

Query VM
Devices

9012

Query VM
Properties

power on
VM

Verify VM name is
correct
Verify VM is in the
powered off state

Failed to
customize
Linux VM

Verify VM name is
correct
Verify VMware tools
is installed and
started

Failed to
query VM
network
adapters

Verify VM name is
correct
Verify that VM has a
network adapter an is
attached to a valid
portgroup.

Failed to
power off
VM

Verify VM name is
correct
Verify VM is in the
powered on state

Failed to add
network
adapter to
VM

Verify VM is in the
powered off state
Verify selected port
group is not an uplink
portgroup.

Failed to
query VM

Verify VM name is
correct
Verify VM full path
is correct
Verify VM has not
been moved to
another folder or
resource pool

Failed to
query VM
devices

Failed to
query VM
properties

Verify VM name is
correct
Verify VM full path
is correct
Verify VM has not
been moved to
another folder or
resource pool
Verify VM name is
correct
Verify VM full path

is correct
Verify VM has not
been moved to
another folder or
resource pool

9013

9014

9021

9022

9023

9024

Failed to
customized
Windows
VM

Verify VM name is
correct
Verify VMware tools
is installed and
started

Query VMs

Failed to
query VM

Verify VM name is
correct
Verify VM full path
is correct
Verify VM has not
been moved to
another folder or
resource pool

Update VM
Hard Disk

Failed to
update VM
hard disk

Customize
Windows
VM

Add Host

Failed to add
host

Remove Host

Failed to
remove host

Failed to
Upgrade VM upgrade
Tools
VMware
tools

9025

Create New
VM

9026

Delete VM

Failed to
create a new
virtual server

Failed to
delete VM.

Verify VM is in the powered

off state
Verify vCenter can
communicate with
host
Verify host
username/password is
correct
Verify the hostname of the
host is correct

Verify VMware tools is

installed and started
Verify a VM with
same name does not
already exist
Verify VM name
does not contain any
white space or invalid
characters such as
<>&[]"'
Verify Datastore has
enough free space
Verify VM name is
correct

 Verify VM full path

is correct
Verify VM has not
been moved to
another folder or
resource pool
Verify VM is in the
powered off state
9027

9028

9029

Enumerate
Resource
Pools

Revert to
Snapshot

Create
Snapshot

9030

Delete
Snapshot

9031

Enumerate
Networks

Failed to
enumerate
resource
pools

Failed to
revert to
snapshot

Failed to
create
Snapshot

Failed to
delete
snapshot

Failed to
enumerate
networks

Verify resource pool

name is correct
Verify resource pool
exists
Verify VM name is
correct
Verify VM full path
is correct
Verify VM has not
been moved to
another folder or
resource pool
Verify snapshot
exists
Verify VM name is
correct
Verify VM full path
is correct
Verify VM has not
been moved to
another folder or
resource pool
Verify Datastore has
enough free space
Verify VM name is
correct
Verify VM full path
is correct
Verify VM has not
been moved to
another folder or
resource pool
Verify snapshot
exists
Verify vCenter
runtime user has
correct
username/password

 Update extended
target properties
vSphere.PowerCLI.Password
and
vSphere.PowerCLI.User
via the Extended
Properties tab of the
vCenter target

9032

9033

Enumerate
Datastores

Enumerate
Clusters

9034

Enumerate
Datacenters

9035

Enumerate
Hosts

Failed to
enumerate
datastores

Failed to
enumerate
clusters

Failed to
enumerate
datacenters

Failed to
enumerate
VM hosts

Verify vCenter
runtime user has
correct
username/password
Update extended
target properties
vSphere.PowerCLI.Password
and
vSphere.PowerCLI.User
via the Extended
Properties tab of the
vCenter target
Verify vCenter
runtime user has
correct
username/password
Update extended
target properties
vSphere.PowerCLI.Password
and
vSphere.PowerCLI.User
via the Extended
Properties tab of the
vCenter target
Verify vCenter
runtime user has
correct
username/password
Update extended
target properties
vSphere.PowerCLI.Password
and
vSphere.PowerCLI.User
via the Extended
Properties tab of the
vCenter target
Verify vCenter
runtime user has
correct
username/password

 Update extended
target properties
vSphere.PowerCLI.Password
and
vSphere.PowerCLI.User
via the Extended
Properties tab of the
vCenter target

9036

9037

9038

9039

9040

9041

9042

Query VM
Templates

Failed to
query VM
templates

Verify vCenter
runtime user has
correct
username/password
Update extended
target properties
vSphere.PowerCLI.Password
and
vSphere.PowerCLI.User
via the Extended
Properties tab of the
vCenter target

Enter VM
Host
Failed to
Maintenance enter
Verify all running VMs have
Mode
maintenance been evacuated from the host.
mode
Shutdown
Host

Failed to
shutdown

Exit VM
Host
Failed to exit
Maintenance
maintenance
Mode
mode

Apply VM
Host Profile

Failed to
apply VM
host profile

Verify hostname of
the host is correct
Verify vCenter can
communicate with
host
Verify hostname of
the host is correct
Verify vCenter can
communicate with
host
Verify host profile is
associate with the
host
Verify host profile
name is valid and
exists

Associate
VM Host
Profile

Failed to
associate
VM host
profile

Verify host profile name is

valid and exists

Create VM
Host Profile

Failed to
create VM

Communication issue with

vCenter or incorrect

9043
9044
9045

Query Hosts

Host Profile

username/password for
vCenter target

Failed to
query hosts

Verify specified hosts name is

a valid host in vCenter

Unused
Unused

9046
New

Query Folder
9047
New

Query Folder
9099

9100

9101
New

9102

Check for
VMTools
If Network
Adapter not
found
Execute
Cisco UCS
Director
Task

Query Folder
Failed
Query Folder
Failed
VMware
tools not
Verify VMware tools is
installed
installed and started
No network
adapter
found

VM does not have a network

adapter add a network adapter

Task failed

The task failed to make the

desired setting.

Unused

System Health Error Codes

IAC Management Appliance
Validation Test
The validation test is run by issuing a query to the IAC appliance as follows.
Error
Codes
5101
New

5102
New

Possible Cause of
Failure
Connected: Connection
Test Passed, Validation
Complete
Not Connected:
Attempt to connect to
IAC Management
Appliance failed

Remediation

Verify IAC Management

Appliance details entered in
Cisco Cloud Portal during the
creation of the connection.

VMware vCenter Server

Connection Test
Validates VMware vCenter Server target and runtime user created in Cisco Process Orchestrator. Validates
Cisco Process Orchestrator connectivity to the VMware vCenter Server target with the stored login
credentials.

Failures
Error
Codes
6101

6102

Possible Cause of
Remediation
Failure
Not Connected:
Attempt to connect Verify VMware vCenter Server
to VMware vCenter details entered in Cisco Cloud
Server failed
Portal during the creation of the
connection.
Not Connected:
Verify VMware vCenter Server
Attempt to connect
login credentials provided to
to VMware vCenter
create the VMware vCenter
Server failed
Server target in Cisco Cloud
Portal has access rights.

Read Test
Validates the provided login credentials has read access to the VMware vCenter Server by querying the ESXi
hosts existing on the VMware vCenter Server.
Failures
Error
Codes

6201

Possible Cause of
Failure
Connected (Read Only):
VMware vCenter Server
login credentials failed to
read information from the
VMware vCenter Server.

Remediation
Verify the provided
VMware vCenter Server
login credentials has
access to appropriate
objects in VMware
vCenter Server.

Write Test
Validates the VMware vCenter Server runtime user has write access to VMware vCenter Server using Power
CLI. Write access is validated by creating a small Virtual Machine with no operating system and deleting the
Virtual Machine that was created.
Failures
Error
Codes Possible Cause of
Remediation
Failure
Connected (Read
Only): VMware
6301
Verify the provided VMware
vCenter Server
vCenter Server login credentials
login credentials
has write permissions to
for read / write.
appropriate objects in VMware
6302
Connected (Read Validate
that the ESXi hosts in the
vCenter Server.
Only): No ESXi VMware vCenter Server matches
Hosts Found
the Host Name in the Cisco Cloud
Portal. If the hosts does not match,
run cloudsync discovery for the

discovery of hosts under the

registered VMware vCenter
Server.

Cisco Server Provisioner

Connection Test
Validates Cisco Server Provisioner target and runtime users created in Cisco Process Orchestrator. Verifies
Cisco Process Orchestrator connectivity to the Cisco Server Provisioner target with the stored login
credentials.
Failures
Error
Codes

7101

7102

Possible Cause of
Remediation
Failure
Not Connected:
Attempt to
connect to Cisco
Verify Cisco Server Provisioner
Server Provisioner details entered in Cisco Cloud
failed
Portal during the creation of the
connection.
Not Connected:
Verify Cisco server provisioner
Attempt to
login credentials provided to
connect to Cisco
create the Cisco Server
Server Provisioner
Provisioner target in Cisco Cloud
failed
Portal has access rights. User must
be root and have the valid root
password.

Read Test
Validates the provided login credentials has read access to the Cisco Server Provisioner by querying the
Provisioning Role Template(s).
Failures
Error
Codes
7201

7202

Possible Cause of
Failure
Connected (Read
Only): User
credentials for read /
write.
Connected (Read
Only): Provisioning
Role Templates not
found.

Remediation
Verify the provided Cisco
Server Provisioner login
credentials has read access to
provisioning templates stored.
Ensure the Cisco Server
Provisoner has at least one
Provisioning Template
defined.

Write Test
Validates the Cisco Server Provisioner runtime user has write access by creating a new MAC Specific
Provisioning Role and then deleting the MAC Specific Provisioning Role just created.

Failures
Error
Codes
7301

7302

Possible Cause
Remediation
of Failure
Connected
(Read Only):
Validate login Credentials has write
login credentials
access to appropriate Cisco Server
for read / write.
Provisoner.
Connected
(Read Only):
Validate that the server provisioner
Cannot find
templates in the Cisco Server
Cisco Server
Provisioner matches the Host Name
Provisoner
in the Cisco Cloud Portal. If the
Template.
server provisioner templates does
not match, run cloudsync discovery
for the discovery of templates under
the Cisco Server Provisioners.

Cisco UCS Manager

Connection Test
Validates Cisco UCS manager target and runtime users created in Cisco Process Orchestrator. Verifies Cisco
Process Orchestrator connectivity to the Cisco UCS manager target with the stored login credentials.
Failures
Error
Codes

Possible Cause of
Remediation
Failure
Connection Failed:
Verify Cisco UCS manager
Cannot connect to the details entered in Cisco Cloud
Cisco UCS manager. Portal during the creation of
the connection.

8101

Read Test
Validates the provided login credentials has read access to the Cisco UCS Manager by reading the Cisco UCS
Manager Server configuration.
Failures
Error
Codes
8201

Possible Cause of
Remediation
Failure
Connected (Read Only):
Verify the provided Cisco
Unable to read Cisco
UCS Manager login
UCS Manager Server
credentials has read access
Configuration.
to the appropriate Cisco
UCS Manager.

Write Test

Validates the Cisco UCS Manager runtime user has write access by creating a dummy Service Profile and
deleting the dummy Service Profile that was created.
Failures
Error
Codes

Possible Cause of
Failure
Connected (Read
Only): User
credentials for read /
write.

8301

Remediation
Validate login Credentials has
write access to appropriate
Cisco UCS Manager.

Cisco Process Orchestrator

Connection Test
Validates the Cisco Process Orchestrator runtime user can connect to the Cisco Cloud Portal target with the
login credentials provided.
Failures
Error
Codes

Possible Cause of
Failure
Connection Failed:
Cannot validate run
time user

9101

Remediation
Verify Cisco Process
Orchestrator run time user
and its credentials.

Read Test
Validates run time user in Cisco Process Orchestrator has read access for the Cisco Cloud Portal by retrieving
Cisco Cloud Portal Service Item data using the Web Services API.
Failures
Error
Codes

9201

Possible Cause of
Failure
Connected (Read
Only): Unable to
read service item
data from the
Cisco Cloud
Portal.

Write Test

Remediation
Validate login Credentials of the
run time user and the nsAPI User
has access to Cisco Cloud Portal.
Also validates that the Web
Services are enabled on the Cisco
Process Orchestor and Cisco
Cloud Portal.

Validates the runtime user has write access by creating or updating the service item utilizing the Cisco Cloud
Portal Adapter.
Failures

Error
Codes

9301

Possible Cause
of Failure
Connected
(Read Only):
User credentials
for read / write.

Remediation
Validate User Credentials of the run
time user and the Cisco Cloud Portal
Target has access to appropriate
Cisco Cloud Portal. Also validates
that Web Services are enabled on the
Cisco Process Orchestor and Cisco
Cloud Portal servers.

System Health Checks

Validate Platform Elements
Error
Code

5001

Related
Activity /
Action

Error
Description

Possible Remediation

Find Target

Failed to find
target

Verify that a target exist

which matches the
specified criteria.

Note: Validation is designed to return a Status and Description of the current status of the Element, it only
produces error if the target cannot be found. The following is a list of Status and Descriptions produced by
Validation.
Status

Not
Connected

Not
Connected

Description

Attempt to connect to
VCenter Failed

Possible Remediation
Validate
vCenter
defined in CP
and PO
Validate User
Credentials
has access to
appropriate
vCenter

Validate User
Credentials has access
User credentials for read /
to appropriate VCenter
write
and appropriate
Datastores

Connected
(Read Only)

The user only has read

User credentials read only access to the VCenter
or Datastores
Connected
vCenter Reason code
(Read Only)
returned, refer to
Cannot provision servers
vCenter
documentation
Connected

Validation Successful

Not
Connected

Not
Connected

Cannot connect to UCS

Validate UCS
defined in CP
and PO
Validate User
Credentials
has access to
appropriate
UCS

Validate User
User credentials for read / Credentials has access
write
to appropriate UCS
Manager

Most often this is a

Connected
result of the user not
(Read Only) Cannot provision a create
having the correct role
a service profile
ON UCS yo provision
a service profile
Connected

Not
Connected

Not
Connected

CoValidationSuccessful

Cannot connect to CSP

APID user does not exist

Connected
(Read Only) Create Service Profile
Failed

Connected

Validate CSP
is correctly
defined in CP
and PO target
Validate User
Credentials
has access to
appropriate
CSP
The user must be
associated with a
APID on CSP and the
APID or user does not
match or cannot be
found
User associated with
APID was found and
able to login to CSP
but did not have rights
to create a Service
Profile

Validation Successful

Validate Orchestrator
Error
Code
5001

Related
Activity /
Action
Find Target

Error
Description

Possible Remediation

Failed to find
target

Verify that a target exist

which matches the

specified criteria.
Note: Validation is designed to return a Status and Description of the current status of the Element, it only
produces error if the target can not be found. The following is a list of Status and Descriptions produced by
Validation.
Status
Not
Connected
Not
Connected
Connected
(Read Only)
Connected
(Read Only)

Connected

Description

Possible Remediation

CP Web Target is
unreachable
Cannot access
RequestCenter
DB

Validate target name and user

credentials
Validate CP DB
configuration

Check credentials used to

access CP Web Target has
correct level of access in CP
Check that the users defined
for CP Web Target and in
Connection Failed
Extended Target Properties
for Cloud Portal API user are:

Cannot create or
update SI in CP

Validation
Successful

Validate Share Location

Error
Code

5001

Related
Activity /
Action

Error
Description

Possible Remediation

Find Target

Failed to find
target

Verify that a target exist

which matches the
specified criteria.

Note: Validation is designed to return a Status and Description of the current status of the Element, it only
produces error if the target can not be found. The following is a list of Status and Descriptions produced by
Validation.
Status
Connected
(Read Only)
Connected

Description
CIM Import
failures

Possible Remediation
Check share location access
to CP and PO Check user
credentials

Validation
Successful

Validate Email
Note: Sends an email trough the SMTP server configured in CP to a specified user
Validates

Description

Possible

Remediation
Validate Email
Failures, PO is If the email is not
not involved in received in a given time
email validation verify the SMTP server
is configured in CP is
reachable and fully
functional

Email Validation
does not arrive:
Validate
configuration
of the
SMTP
server
used by
CP.

Connect Cloud Infrastructure

When running Connect Cloud Infrastructure you receive an HTTP 401 or HTTP 403 authentication error,
verify the IIS authentication method between PO and CP. The authentication settings should be the same for
the CP agents and PO web services.

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Updated: Jan 29, 2014

Document ID: 117458