Template
A quick guide to writing
SMART KRAs
Template
Courtesy of
Table of Contents
What are KRAs (Key Responsibility Areas)? .................................................................................................. 3
Why do we need them? ................................................................................................................................ 3
How to write SMART KRAs? .......................................................................................................................... 4
SMART KRA Template ................................................................................................................................... 5
Here is an example of a filled-in KRA template ............................................................................................ 6
Step-by-step demo ....................................................................................................................................... 8
Customer
Financial
Internal Business Process
Learning & Growth
Write relevant targets and time frames (if possible) against each job function*, in line with the
tasks and activities required to achieve that goal - under the Definition and Measures Section.
*Ignore those functions, which cant be measured
Goal (KRA)
Category
Weight
Category
Improve
Performance of
Sales Executives
Learning &
Growth
Development of
Sales Action Plans
Customer
Management
Reporting on Sales
Performance
Internal
Business
Process
Customer
Engagement
Customer
To ensure that customers are happy with our services and their
needs are being met. Also, to meet customers, get their
feedback on a customer feedback form and discuss the insights
at quarterly management meetings.
Target: 3 customer meetings and feedback insights every
month
Customer
Timely Collections
Finance
Adherence to
Company Policy
Internal
Business
Process
Step-by-step demo
How to setup KRAs in empxtrack with just four clicks
Step
#1
Step
#2
Step
#3
Step
#4