Customer Relationship Management

JKT_IMC_CRM_400
JKT_IMC_CRM_400
JKT_IMC_CRM_400
JKT_IMC_CRM_400
JKT_IMC_CRM_400
JKT_IMC_CRM_400
JKT_IMC_CRM_400

Marketing Management

JKT_IMC_CRM_400
JKT_IMC_CRM_400
JKT_IMC_CRM_400
JKT_IMC_CRM_400
JKT_IMC_CRM_400

Sales Management

JKT_IMC_CRM_400
JKT_IMC_CRM_400
JKT_IMC_CRM_400
JKT_IMC_CRM_400
JKT_IMC_CRM_400
JKT_IMC_CRM_400
JKT_IMC_CRM_400
JKT_IMC_CRM_400

Post Sales Process - Service Management

JKT_IMC_CRM_400
JKT_IMC_CRM_400
JKT_IMC_CRM_400
JKT_IMC_CRM_400
JKT_IMC_CRM_400
JKT_IMC_CRM_400
JKT_IMC_CRM_400
JKT_IMC_CRM_400
JKT_IMC_CRM_400
JKT_IMC_CRM_400
JKT_IMC_CRM_400
JKT_IMC_CRM_400
JKT_IMC_CRM_400
JKT_IMC_CRM_400
JKT_IMC_CRM_400
JKT_IMC_CRM_400
JKT_IMC_CRM_400
JKT_IMC_CRM_400
JKT_IMC_CRM_400
JKT_IMC_CRM_400
JKT_IMC_CRM_400

Standard Reports

Customized Reports

JKT_IMC_CRM_400
JKT_IMC_CRM_400
JKT_IMC_CRM_400
JKT_IMC_CRM_400
JKT_IMC_CRM_400
JKT_IMC_CRM_400
JKT_IMC_CRM_400
JKT_IMC_CRM_400

Customized Reports

ustomer Relationship Management

Marketing Planning and Campaign Management
Marketing Calendar
Account and Contact Management
Creation of Segmentation
External List Management
Personalized Mails
Lead Management
Creation of Opportunity Management With reference to Lead
Creation of Sales Methodology
Activity Management
Creation of Machine Quotation with reference to Opportunity
Creation of Parts Quotation with reference to Opportunity
Creation of Customer Order (Sales Order) with reference to Opportunity
Creation of Installed base for the sold machines - IMC
Creation of Service Contract - SLA Contracts
Creation of Activity - Customer First Contact using Interaction Center
Creation of Service Order Quote
Creation of Service Order - Field Service Management
Assignment of Service Technician/ Engineer using Service Resource Planning Tool
Creation Of Service Confirmation
Automatic creation of Internal Order from Service Order in ECC
Automatic creation of Internal Order from Service Confirmation in ECC
Automatic creation of Debit Memo Request for Billing in ECC
Automatic updating of CATS in ECC
Creation of Debit Memo ( Billing Document) in ECC with reference to Debit memo Request
Service Invoice print

Delayed Services with Requested-By Date

Services on Schedule with Requested-By Date
Delayed Services with SLA Date
Services on Schedule with SLA Date
Delayed Services Order Value
Open Orders per Service Team by Service Representative- SAP
Win/Loss Analysis for Opportunities
Sales Volume Forecast
Pipeline Analysis per Phase
Pipeline Analysis: Regional
ZWARR_RPT - Machine Warranty Report
ZM_STATUS - Machine Status Report
ZNEPI_C - NEPI Completion Report

ZNEPI_RPT - NEPI Due Report

ZSERV_ENG - Service Engineer Utilization Report
ZM_HISTORY - Machine History Report
ZM_YEARS - Machine Aging Report
ZSERV_CALL - Service Call Report
ZMTTR_RPT - MTTR Report
ZNFTR - First Time Not Right Report
ZCUST_INTR_LOG - Customer Interaction Log

Business Procees List

Account and Contact Management
Assignment of Marketing Attributes to Accounts
Creation of Marketing Planning and Marketing Plan Elements
Marketing Calendar
Creation of Segmentation
Creation of Personalized Mails
Creation of Campaign
Creation of Inbound Lead
Creation of Opportunity - Sales Methodolody With reference to Lead
Activity Management - Creation of Visit Plan
Activity Management - Scheduling Activites using Visit Plan
Creation of Machine Quotation with reference to Opportunity
Creation of Parts Quotation with reference to Opportunity
Creation of Customer Order (Sales Order) with reference to Opportunity
Creation of Installed base
Assignment of warranty & Counter to the Installed base
Creation of Service Contract - SLA Contracts
Creation of Activity - Customer First Contact using Interaction Center
Creation of Service Order - Field Service Management
Assignment of Service Items in Service Order.
Assignment of Service Technician/ Engineer using Service Resource Planning Tool
Creation Of Service Confirmation
Assignment of Multiple Service Engineers in Item Level
Automatic creation of Internal Order from Service Order in ECC
Automatic updation of internal Order from Service Confirmation in ECC
Automatic creation of Debit Memo Request for Billing in ECC
Automatic updating of CATS in ECC
Creation of Debit Memo ( Billing Document) in ECC with reference to Debit memo
Request
Service Invoice print
Delayed Services with Requested-By Date
Services on Schedule with Requested-By Date
Delayed Services with SLA Date
Services on Schedule with SLA Date
Delayed Services Order Value
Open Orders per Service Team by Service Representative- SAP
Win/Loss Analysis for Opportunities
Sales Volume Forecast
Pipeline Analysis per Phase
Pipeline Analysis: Regional
ZWARR_RPT - Machine Warranty Report
ZM_STATUS - Machine Status Report
ZNEPI_C - NEPI Completion Report

ZNEPI_RPT - NEPI Due Report

ZSERV_ENG - Service Engineer Utilization Report
ZM_HISTORY - Machine History Report
ZM_YEARS - Machine Aging Report
ZSERV_CALL - Service Call Report
ZMTTR_RPT - MTTR Report
ZNFTR - First Time Not Right Report
ZCRM_CILR - Customer Interaction Log