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Toronto ON

Summary of Qualifications Professional Summary

IT professional with 10 + years of experience as an IT Quality Assurance Consultant in Computer Systems

Validation, manual and automated Software Quality Assurance in Wealth Management, Insurance, Finance and
Telecom; having strong background in the full Software Development Life Cycle (SDLC) of client, web-based, and
distributed business applications
Brain bench certified Load Runner,QTP and Software Testing professional
Six Sigma Certified from KPMG
Vast experience in creating, modifying and enhancing both manual and automation Test Scripts created in tools like
UFT and Load Runner
Good experience of Black box and White box testing techniques. Hands-on experience on Interface, Sub System,
Interface, Integration, Regression, Sanity, Functional and System testing
Excellent ability to identify and manage defects during testing cycles
Extensive localization functional tester experience
Created Training and User Acceptance testing manuals (UAT)
Ability to set standards, identify, recommend and implement changes to enhance effectiveness of quality assurance
Extensive experience in preparing Test Strategies, Test Plans, Test Scripts and Test Reports
Experience in performing Benchmark, Stress and Load testing
Vast experience in managing and administering testing projects with HP Quality Center
Experience in Computer Systems Validation (CSV), Business Analysis & Development, Software Development Life
Cycle (SDLC) Process, Validating, testing and implementation of business applications and projects according to
Regulatory guidelines
Implementation according to the regulatory guidelines during interactions with designers and developers
Experience in reviewing Business Requirement Documents (BRD), User Requirement Specifications (URS) and
Functional Requirements Specification (FRS) documents and get them approved from the management within
Extensive experience of Manual and Automation testing on ERP (SAP, Oracle), Web Based (.NET, J2EE) and ClientServer (.NET, PowerBuilder, Oracle Forms) applications. Experienced in testing web applications using different
browsers i.e. Internet explores, Netscape and Mozilla
Reviewing and/ormodifying and re-writing of Validation Strategy Document (VSD), Validation Master Plan (VMP),
Standard operating procedures (SOPs), and Validation protocols IQ, OQ and PQ documentation
Experience working and interacting with customers, developers, consultants and management in high-pressure
situations. Excellent analytical, verbal, written, communication, presentation, problem solving and efficient
interpersonal skills to accomplish tasks as a team player in a stressful environment to meet deadlines

Masters in Economics, India
Bachelor of Education,India
Bachelor of Arts (Honors in Economics)

1996 Annamalai University

1992 Annamalai University
1991 Delhi University

Le Diplme du DELF
Ministre de lducation nationale (Rpublique Franaise)
New Delhi, India

May 2005


Diplme de Langue
Alliance Franaise de Delhi,

May 2004

Microsoft Certification
Querying Microsoft SQL Server
Administering Microsoft SQL Server 2012 Databases

October 2015
November 2015

Hollis Wealth, Toronto, ON
QA Lead
Sep 2014 to Present
Hollis Wealth is a wholly owned subsidiary of Scotiabank and part of the Banks Global Wealth Management division
At Hollis Wealth worked on number of projects for converting its windows based client applications (online brokerage and
trader application) to web application. These applications are used by investment brokers to maintain household portfolios of
retail customers, analyze market trends, take buying / selling decisions and perform transactions. These applications interact
with vendor applications including order management application and a payment gateway.
Reviewed business requirements and system specifications to create a detailed Test Plan
To ensure software modules meet all requirement specifications, efficient communication channels were established with
the functional and technical counterparts
Analyzed data to identify inconsistencies along with drilling-down through various levels of aggregated data to pinpoint
incorrect data and the possible cause
Tested data to ensure the integrity of data from various internal and external sources, and validating the systems that
process data
Wrote SQL queries to understand complex SQL scripts to perform backend testing
Identified, created and tracked test planning and test execution efforts using JIRA tools
Documented and updated new functional and non-functional requirements depending upon existing change requests,
new features or business modifications documented in the issue log
Updated existing UI mock-ups to conform with new features, thus solving testing and development conundrums
Acted as a bridge between technical and non-technical stakeholders by scheduling group discussions, documenting
Service Level Agreement (SLA) and Specifications and Minutes Of Meetings (MOM)
Managed and mentored a team of 4 FT QA testers using SCRUM techniques for AGILE development
Involved in creating QA mile-stones & QA processes as well as overall project milestones and communicated trivial /
critical issues to the Project Manager and provided impetus for all QA based activities
Documented Master Test Plan and updated it quarterly to accommodate all testing activities
Created updated, reviewed test-cases & defect reports created by test team and hosted Defect Triage sessions to
prioritize bugs
Extensive experience in installation testing, system testing, fail over & disaster recovery testing for planned and
unplanned outages across a wide variety of OS platforms & versions
Performed various performance tests like Volume Testing, Bulk Testing & Endurance Testing using Unix Shell and SQL to
identify CPU usage, memory loss, garbage collection, average lag, maximum lag, minimum lag, network latency and
other key performance parameters. Expertise in code optimization and Statistical Quality Assurance methods
Thorough experience in structured system-testing methodology and automated testing tools-HP Interactive Suite
Products including experience in defining, creating and executing integration and system test plans
Developed and created test cases for Mainframe Integration between DB2 and TIBCO components
Developed and configured test cases for Certified Messaging Transport component

Environment: HP ALM, SCRUM, MS Project, Linux, Unix, Jira, J2EE, UFT, Load Runner, J2EE, JSP, Oracle


Cell: 647-877-2870; Email:

Bank of Nova Scotia, Scarborough, Ontario

Sr. QA Analyst
Mar 2012 Aug 2014
Bank of Nova Scotia is a leading financial service provider in North America. At Bank of Nova Scotia worked on compliance
projects for Foreign Account Tax Compliance Act (FATCA). Data from various lines of business were integrated,
consolidated, treated, and customized as per the government regulations. The FATCA engine was built to handle the
consolidation, reconciliation and integration regulations, in order to audit US personals as per the FATCA compliance


Involved in analyzing Functional System Design Documents (FSD),Use Cases, Specifications and Business
Requirements and developed Test Plan, test cases and test scripts
Prepared and resolved the ambiguities for FSD vs. Requirements and resolve by Business Analysts
Prepared the Test Cases for Smart Client based on FSD'S and Business Rules, for Web Client Test Cases based on Use
Cases, Wire Frames, Annotated Documents and Business Rules
Performed Input and User Interface Validations along with Browser Compatibility and Navigation testing
Performed -Smoke, System Integration, GUI, Functional, Regression, End to End, and User Acceptance Testing
manually (Black box testing)
Validated earnings, deductions, net pay and gross salary by running the payroll in both smart client and web client using
gross to net engine and verified the payrolls in the Production Queue for Printing
Preparation of Requirement Traceability Matrix for execution and mapping the requirements vs. Test Cases for
Requirement Coverage, and Prioritize the test cases based on Milestones and dead lines
Performed the System Testing and End to End Scenarios
Wrote Test Cases in Test Plan Manager, executed Test Cases in the Test Lab and wrote the Defects in HP Quality Center
when there are any discrepancies against requirements
Performed the Positive and Negative testing for Web Client Screens Validations
Executed Manual Test Cases, track and log the Defects using Quality Center and Maintained requirements, Test Cases,
Test data, Test results and Bugs using HP Quality Center
Performed functional, regression, Data Driven Testing, GUI check points using QTP and enhanced the overall
functionality of the application
Involved in Backend Testing to verify the data integrity by passing SQL Commands
Involved in Smoke and Functional Testing on every build of the application
Involved in the daily Bug review meetings, weekly status meetings, Project meetings, walkthroughs and interacted to
Business Analysts and Developers for defects Resolving, Defect Reporting, Analyzing, Tracking and Report Generation
using HP Quality Center

Environment: HP Quality Center, Load Runner, Dot Net, SQL Server, XML, HTML, Windows XP Prof, IE, SQL, Share

National Bank of Canada, Toronto, ON

Sr. QA Specialist
Feb 2009 Feb 2012
The National Bank of Canada is the sixth largest bank in Canada.NBC Loan Adjudication System used by loan underwriters
and loan officers to process loan applications was reengineered to accommodate several change requests from the
business. The LAS retrieves customer profile and information from the CRM 2.0 upgraded application, and loan details from
the downstream underwriting system. Further LAS performs loan submission and loan pricing activities. LAS is integrated
with billing and account systems


Analyzed by reviewing the software requirement specifications and business rules documents and consolidated these
requirements in appropriate modules in Test Strategy.
Share Point Application was developed for UAT Team.


Cell: 647-877-2870; Email:

Coordinated and assigned the work to offshore and onsite team.

Maintained Traceability Matrix.
Retested the application after Bug fixes, performed Smoke, Regression, Integration, Functional, Black Box and System
Reviewed and analyzed used case documents and various screen shots to identify the scenarios.
Prepared the test cases to test the contract pricing functionality in HP Quality Center.
Performed regression and smoke testing for each build.
Wrote SQL queries.
Mentored & helped junior testers.
Conducted status calls with offshore test team on a daily and weekly basis.
Reviewed the Test Plan and Test Scenarios written by offshore team.
Bugs found during various testing methods were reported, tracked, reviewed and updated during various testing phases
utilizing HP Quality Center.
Documented a detailed Test Plan and Test Strategy Document for UAT Testing.
Prepared and maintained a detailed Project Plans using MS Project for scheduling and Tracking for all testing activities
throughout the project.
Involved in BRD review meetings
Interaction with Business Users to get UAT Testing signoff
Walkthroughs and meetings were conducted with the managers and team members.
Mentoring team members to understand the application (business requirements) and deadlines as to when the testing
needed to be completed.
Ensured all guidelines were followed to guarantee a quality product
Conducted risk analysis meetings and prepared mitigation plan

Environment: Oracle, Oracle Enterprise, Shell Scripting, PL/SQL, SQL Plus, Windows NT, HP Quality Center, Load
Runner, Share Point

CitiBank Financial, Mississauga, ON

Sr. QA Analyst
Sep 2005 Jan 2009
Citi, the global financial services company has a presence in more than 140 countries around the globe. Its Commercial Line
System Replacement is the project to replace existing Crystal Reporting System to a SAS reporting system. This is a
statistical analysis application which deals with issues such as new policies and policy renewal quotes to the commercial
customers. The system generates a quote evaluating the risk involved in issuing a policy or a quote based on customer
information. Depending on the risk involved, some policies were sent to the under writers to issue policy quotes. SAS
modules were built to serve the business users for operational reporting and generating KPI reports for management.


Analyzed Business Requirements and System Specifications to understand the Application.

Participated in the planning process of the 5 stages: defining testing goals, test subjects, designing tests, test steps and
automating tests
Performed various testing such as System Testing, Stress Testing using industry standard SW Validation methodologies
Reviewed design and testing of test scripts to ensure that business requirements are adequately tested
Expert in creating test scripts using QTP and performed functionality, and regression testing on new builds of the
Performed functional test cases manually and automated data validation test cases using QTP
Database testing by writing and executing SQL query
Automated SQL queries to perform data quality testing
Wrote Integration and System Test Cases on the basis of Use Cases using Rational Unified process.
Worked with the project management team in the execution of job schedules
Actively involved in document reviews and inspections
Identified software bugs, their severity and interacted with developers to resolve technical issues
Prepared and used Test Matrix and Traceability Matrix


Cell: 647-877-2870; Email:

Quality Center was used for error reporting and communicating between developers, product support and test team
To ensured integral aspect of QA environment was maintained and regression testing was performed after every bug fix
Performed Security Testing to ensure that only authorized users are granted access to the data, transactions, and areas
that they are authorized to
Worked on defect resolution by interacting with development group
Used Rational Clear Quest automated test management tool for tracking defects
Wrote test requirements, test plan and test cases
Involved in functional testing, integration testing, system testing and regression testing

Environment: Quality Center, QTP, Load Runner, Toad, Microsoft Project, SAS
Rogers Communications
Amdocs Sr. QA Analyst
Sep 2002 Aug 2005
Rogers Communications is a leading diversified public Canadian communications and media company. Their head office is in
Toronto, Ontario and have numerous offices across Canada. They initiated a project of revamping the billing application
which generates periodic bills based on the data retrieved by a customer management application and a call data record


Wrote Test Rules on the basis of High Level Solution document

Prepared scenarios and Calendar Highlights the basis of HLS document
Wrote test cases pertaining to the requirements
Involved in internal reviews with the managers and external reviews with the client to take TO GO decision on the
Executed test cases in Quality Center
Creation of Requirements to test cases traceability in Quality Center for each release
Documented and executed test plans for production and ITV Hot Fix Testing on a daily basis for the most of Ensemble
and Enabler applications
Interacting with the client for clarifications on Business Requirements and specifications
Maintained Client Activity Report and updated Business Requirements
Expert in executing CSM batch jobs for the Enterprise Testing Batch Job Support
Expertise in various CSM activities such as BAN creation, activate, suspend, cancel, restore and resume subscribers
Interacted with developers for Defect analysis and their fixes
Part of project presentations and imparted knowledge to new team members
Involved in preparing all defect specific test cases and their execution
Provided training to the team based on their skills matrix
Test Output was provided to Billing Operations department for review and solution verification
Test special Reference Tables requests from the customers Denver tables team (Nextel team) and validated messages
and images on the Invoices for every monthly statement
Reported defects in Quality Center and re-tested the defects with the expected results
Performed functionality, integration, data validation, and regression testing

Environment: Amdocs Flexibill,HP Quality Center, Java, Oracle, Toad, SQL plus, UNIX Batch Operational, Windows,
Tuxedo, XML.

Aviva Insurance, Toronto, ON

QA Tester
Apr 2001 Aug 2002


Cell: 647-877-2870; Email:

One of the country's leading providers of property and casualty insurance, covering homes, cars, recreational vehicles,
groups and businesses. Aviva Client Insurance has developed an Internal System to manage its Claims applications for Auto
and P&C Claims. Domain knowledge in Auto and Home// P&C was a key in this project as we had to solve complex business
queries received from the end user. Around 30,000 users used the system and the project required Critical Production
Support to be provided. It also involved handling development, system enhancement production fixes.


Analyzed the automation testing scope in the integration testing environment and writing the automation testing
Involved in testing seven role based images and security on them
Setting up the Test Director for automation scripts
Exported the test cases from Word Template to Test Director
Executed both manual and automation test cases in Test Director
Created custom Test Beds based on the application, using VB Scripts. Involved in developing, coding, modifying and
maintaining VB Scripts to customize the automation of running test scripts. Developed reusable functions using VB Script
to perform common functionality in the Test Scripts
Assisted the end user to execute UAT for various application
Involved in writing Integration and Functional Testing Scenarios for various packages developed in Wise Studio
Involved in testing report templates, calculation and custom report content for web and client server application
UFT scripts were updated for regression testing
Experience in using Test Director for the complete lifecycle for tracking the defect and also for maintaining the Test Plan,
Test Scripts and Automation Test scripts
Interacted with vendors and users for UAT

Environment: Java, VB, Test Director, SQL Server, SQL Sybase, Wise Studio, Crystal Reports
Birla Soft Inc, Madras, India
QA Tester
Nov 1999 to Feb 2001
The project managed the overall reservation system for Air, Rail and Cars, and Hotels and Cruise packages.
Accomplishments: Tested and designed Test harness for the Air Maintenance and Reservation System application,
compared code, tested functionality parameters, API testing and UI testing. Implemented standards for ISO 9000 and SEICMM Model for Quality improvement


Involved in developing Test Plans for Integration Testing of the Interface from the Business Requirements Documents
and Technical Specifications
Involved in developing Test Plans for User Acceptance Testing from the Business Requirements documents and
Technical Specifications
Conducted interviews and brainstorming sessions with Business analysts and related employees to create Test
Identified and created a repository of Test Conditions in MS Access
Identified and created Defect Reporting Process
Carried out Functional, Integration and Regression testing of the Interface


Cell: 647-877-2870; Email: