Our service
PT. RATAMA MITRA KUALITAS WE BRING YOUR BUSINESS STRATEGY COMES TRUE
Kompleks Niaga Graha Cibinong Blok E1. No. 18
Jl. Raya Jakarta Bogor KM 43. Cibinong – Jawa Barat
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Our service
PT. RATAMA MITRA KUALITAS WE BRING YOUR BUSINESS STRATEGY COMES TRUE
Kompleks Niaga Graha Cibinong Blok E1. No. 18
Jl. Raya Jakarta Bogor KM 43. Cibinong – Jawa Barat
Ph : +6221-87909838; +6221-70273810 Fax : +6221-87909839
Website : www.ratamakonsultan.com
email : marketing@ratamakonsultan.com Page 2 of 23
Bogor, 10 Mei 2010
Persatuan Perusahaan Air Minum Seluruh Indonesia
Graha PERPAMSI
Jl. Dewi Sartika 287
Jakarta
Assalamuallaikum wr.wb
Sebelumnya kami mengucapkan banyak terima kasih atas kepercayaan Bapak kepada kami dan
mudah – mudahan kami dapat menjadi partner PERPAMSI dan juga mitra Bapak didalam memastikan
pencapaian visi dan misi PERPAMSI. Kami sangat senang dan bangga dapat mengenal Bapak dan
dapat mengirimkan proposal ini untuk mendiskusi hal apa saja yang perlu kita lakukan untuk
membuat dan membawa keberhasilan PDAM seluruh Indonesia didalam melaksanakan Pelayanan
Prima. Surat beserta company profile ini menunjukan keinginan yang kuat serta kemampuan kami
didalam membantu Bapak mencapai Business Strategy PERPAMSI.
ratama management consultant berkomitmen untuk dapat memenuhi dan bahkan melebihi harapan
dan keinginan Bapak, kami telah memiliki reputasi didalam menangani berbagai perusahaan besar
berskala dunia (world wide company), selain itu kami selalu berinovasi didalam semua aspek serta
mempunyai konsultan yang sangat kompeten. Kita percaya bahwa kita dapat membawa faktor ini
bersama-sama untuk membantu Bapak di dalam mengembangkan PDAM di seluruh Indonesia.
Didalam proposal ini kami sampaikan hal - hal apa saja yang dapat kita kembangkan dan terapkan di
PDAM dari sisi manajemen sistem.
ratama management consultant tidak akan pernah hanya membangun management system dan
mendapatkan sertifikat saja. Kami akan membangun sistem manajemen yang diperlukan oleh proses
bisnis yang terintegrasi dengan sistem manajemen yang ada atau tersertifikasi.
Jika Bapak memerlukan informasi lebih lengkap, silahkan hubungi konsultan kami, yaitu Bpk.
Hermansyah di +62 – 0813-14898749 atau email hermansyah@ratamakonsultan.com
Akhirnya kami ucapkan banyak terima kasih atas perhatian, kesempatan dan kepercayaan yang
diberikan kepada kami.
Wasalam
Yunita, SE
Direktur
PT. RATAMA MITRA KUALITAS WE BRING YOUR BUSINESS STRATEGY COMES TRUE
Kompleks Niaga Graha Cibinong Blok E1. No. 18
Jl. Raya Jakarta Bogor KM 43. Cibinong – Jawa Barat
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I. Latar Belakang
Kita tidak mengetahui dengan pasti berapa jumlah PDAM yang telah memiliki SOP (standard
operating procedure) dan bahkan yang sudah tersertifikasi sistem manajemen mutu nya. Tetapi
ini menunjukan bahwa – bagaimana kita bisa mulai menyusun dan melaksanakan Pelayanan
Prima, tentulah bermula dari adanya SOP tersebut. Karena semua tahapan proses yang ada
dalam organisasi akan termonitor, terukur dan dengan jelas adanya rencana tindakan yang
diambil untuk menghidari permasalahan tersebut terjadi kembali dimasa yang akan datang.
Berdasarkan latar belakang peranan besar PERPAMSI yang merupakan wadah perhimpunan
perusahaan air minum seluruh Indonesia, terlihat bahwa peranan besar itu adalah :
Pengaturan kegiatan donator, pemerintah dan penanam modal dengan PDAM;
Memberikan solusi terbaik untuk meningkatkan kinerja perusahaan;
Penyebarluasan prinsip bisnis profesional dalam pengoperasian PDAM;
Memotivasi PDAM untuk meningkatkan pengetahuan, keahlian dan perencanaan karir
karyawan.
Berdasarkan peranan besar PERPAMSI, maka sangat penting kiranya kami selaku bisnis
consultant untuk dapat memberikan peranannya kepada bangsa dan negara melalui wadah
PERPAMSI tersebut.
Berdasarkan uraian diatas serta latar belakang dan pengalaman RMC (ratama management
cosultant), ada beberapa hal yang sebaiknya dapat kita lakukan, kembangkan dan terapkan di
seluruh PDAM di Indonesia, antara lain adalah :
Standard Operating Procedure ini sangat diperlukan bagi PDAM didalam pengawal pelaksanaan
bisnis proses perusahaan. Dimana harus ada kejelasan didalam melaksanaan semua tahapan proses
yang ada pada PDAM. Mulai dari pemasangan baru, proses IPA (intalasi pengolahan air), proses
inspection, calibration, preventive maintenance, pencatatan meter dan sampai dengan penangan
keluhanan pelanggan. Beberapa manfaat penyusunan SOP berbasis ISO9001:2008.
PT. RATAMA MITRA KUALITAS WE BRING YOUR BUSINESS STRATEGY COMES TRUE
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a. Terbentuknya semua sistem dengan pendekatan proses, mis : struktur organisasi akan di review
kembali dengan pendekatan kebutuhan akan proses serta persyaratan ISO9001:2008.
b. Dapat terpenuhinya secara optimal standard pelayanan prima kepada pelanggan, hal ini dapat
dipastikan dengan adanya tahapan proses yang jelas serta monitoring sistem terhadap tahapan
proses tersebut.
c. Meningkatkan awareness semua karyawan terhadap organisasi serta hubungan proses serta
bagian atau fungsi yang ada dalam perusahaan.
Dibawah ini adalah PDAM yang sudah kita susun SOP sesuai dengan ISO9001:2008 requirements,
termasuk juga fungsi SPI maupun fungsi Finance and Accounting.
2. Penyusunan KPI (key performsance indicator) berbasiskan TBM (total business management).
PT. RATAMA MITRA KUALITAS WE BRING YOUR BUSINESS STRATEGY COMES TRUE
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Banyak perusahaan dan termasuk dua PDAM yang sudah kita kembangkan tidak memiliki KPI (key
performance indicator) dan juga Activtiy Plan sebagai sarana untuk memastikan tercapai KPI
tersebut. Kita temukan adalah RKAP, dimana didalam RKAP kita dapat menemukan anggaran
belanja, tetapi tidak dengan pastikan bagaimana rencana kerja itu bisa dicapai dengan baik,
termonitor dan di follow up.
KPI yang kita susunan dalam 1 tahun adalah cerminan target PDAM dalam satu tahun berjalan (lihat
lampiran) dan kita uraiankan bagaimana mencapai KPI tersebut dari setiap bagian dalam format
Activity Plan.
Dibawah ini adalah contoh KPI based objective and target untuk semua bagian yang ada dalam satu
PDAM.
Semua target diatas (KPI) didistribusi kepada semua Kabag untuk kemudian dibuatkan Activity Plan.
Contoh Activity Plan dapat dilihat dibawah ini.
Contoh Activity Plan yang dikembangkan.
PT. RATAMA MITRA KUALITAS WE BRING YOUR BUSINESS STRATEGY COMES TRUE
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Activity Plan ini dibuat setiap akhir tahun dengan mempertimbangkan Budget Plan untuk semua
bagian. Activity Plan dipresentasikan kepada Direksi dan semua Kabag.
Activity Plan ini direview setiap bulannya dalam Management Meeting, dan setiap 6 bulan akan
direview dalam Management Review.
Ada beberapa program yang bisa dilaksanakan oleh RMC selaku business consultant, yaitu :
a. Pengembangan standard competency berdasarkan Spencer and Spencer.
b. In – house training Leadership.
c. In – house training Service Excellence.
d. In – house training TPM (total productive maintenance).
e. In – house training Problems Analysis and Problmes Solving.
f. HRD for non HRD Manager.
g. Training and workshop penyusunan KPI (key performsance indicator) berbasiskan pendekatan
TBM (total business management) concept.
Gambar. Pelaksnaan in-house training
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Training Leadership yang dilaksanakan 2 angkatan di PDAM Kota Balikpapan
4. Productivity Improvement.
Banyak perusahaan yang tekah menerapkan SOP berbasiskan ISO9001:2008 serta didukung dengan
bagusnya kompetensi seluruh karyawan / sumber daya manusia nya. Maka perlu kiranya dibuatkan
suatu program untuk peningkatan berkelanjutan (kaizen). Kaizen ini dapat dilaksanakan dalam
bentuk QCC atau GKM, sehingga tidak menutup kemungkinan kita akan melaksanakan QCC tingkat
propinsi dan bahkan tingkat nasional PERPAMSI.
Selain QCC diatas yang bisa kita tandingkan tingkat nasional (PERPAMSI) seluruh Indonesia, maka
bisa juga kita melaksanakan :
- Benchmarking dan workshop atau yang lazim disebut dengan Jisuken. Focusnya adalah – setiap
PDAM harus membuatkan program pengembangan / improvement dan akan dikunjungi oleh
semua PDAM di Indonesia. Masing – masing PDAM (perwakilan) akan mempresentasikan
improvement yang telah dilakukan.
PT. RATAMA MITRA KUALITAS WE BRING YOUR BUSINESS STRATEGY COMES TRUE
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III. Bagaimana Program Ini Bisa dilaksanakan ??
Untuk melaksanakan semua program diatas, dengan ijin Bapak selaku Ketua Umum
PERPAMSI, maka kita dapat melaksanakan program tersebut dengan beberapa cara sebagai
berikut :
1. Melaksanakan seminar untuk tingkat nasional atau tingkat propinsi / per DPD (dewan pengurus
daerah).
2. Melaksananakan workshop yang tempatnya bisa dilaksanakan pada PDAM yang terlibat dalam
workshop tersebut.
3. Direct project, artinya kita mengembangkan progam tersebut diatas langsung pada satu PDAM .
PT. RATAMA MITRA KUALITAS WE BRING YOUR BUSINESS STRATEGY COMES TRUE
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Company Profile
PT. RATAMA MITRA KUALITAS WE BRING YOUR BUSINESS STRATEGY COMES TRUE
Kompleks Niaga Graha Cibinong Blok E1. No. 18
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Dear Value Customer
Our Vision
PT. RATAMA MITRA KUALITAS WE BRING YOUR BUSINESS STRATEGY COMES TRUE
Kompleks Niaga Graha Cibinong Blok E1. No. 18
Jl. Raya Jakarta Bogor KM 43. Cibinong – Jawa Barat
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To be a leader in innovative management service
Our Mission
We are committed to value added
Consultation and training services that bring the significant contribution to our clients’
long term success through innovative, continual improvement and applied the
management services that enable them to meet their business objectives.
Our Values
Supreme Quality for customer satisfaction
Solving Provider
Scope of Service
Consultancy, in-house & public training, special design program, appraisal, maintenance management system, management information system
c onsultancy
Our experience and good understanding in designing, developing and implementing quality &
productivity will solve your problems and discover higher levels of performance.
We served many typed of industries, from manufacturing and distribution to service industries.
PT. RATAMA MITRA KUALITAS WE BRING YOUR BUSINESS STRATEGY COMES TRUE
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I n-house Training
Many organizations desire to intensively train and develop a critical mass of individuals from their
organizations. They also desire to focus program content and discussions around the core issues
their organizations are facing. Bringing our training programs in-house is a great way to customize
them for your organization.
ratama has the capacity to customize any program to the unique culture, products or
services, and processes of your organization.
Public Training
ratama Management consultants offer seminars and workshop to the general public and to
organizations. Our training programs feature hands-on earning in core skills needed to improve
quality performance in every organization. The training methods include simulation, group
discussion and case study. A comprehensive series of public training programs can be obtained
from our office.
MVS (management visual system), how to improve their process performance by using SPC –
QCC – FMEA – Control Plan - etc, how to implement TPS concept effectively, Management
Strategy
A ppraisal
ratama management consultant also provide appraisal on implementation the system, such as
process performance, environmental condition, preparation for facing the new customer audit,
supplier development program
ratama management consultant will provide maintenance service in term to ensure your
implementation and also how to up date your system based on current business process
condition.
Training Provide
Strategy and Quality
● Interpretation of ISO 9001:2000
● ISO 9001:2000 Internal Quality Auditor
● Interpretation of ISO 9001 : 2000: 2002 based on ISO9001:2000
● 5 S (house keeping management).
● Statistical Process Control
● Technique sampling
● FMEA (Design and Process)
● Calibration technique based on ISO17025
● Introduction to Six Sigma
● Balance score card to improve your performance
● Product realization based on APQP
Observing is as our first step of approach reflects our philosophy of creating a better management system
solution conducted not only by our management consultant but also by solid team of ratama Management
consultants.
Listening, as a world leading company. We consider listening to our clients very essential, the result of which will
help fuel the exponential material to find the best solutions for our client’s problems.
Analyzing, We proudly present our results by analyzing progress, to ensure that innovation keeps your business
one step ahead of your competitors and make light of the year ahead of competition.
Advising, Varieties of our innovation inspired by creativity and experiences, spark our creation of
advising the most applicable system for any kind of company.
Implementing, We focus our energy and resources on creating innovative systems implemented to
solve unique problems of thousands of individual business.
Our
Management Consultant
Our management consultant team comprises qualified members from various disciplines.
This competence helps us in providing solutions ranging from strategic management to establishing a
reliable system in the workplace. ratama management consultants maintain a high performance
management consultant team to address your specific needs and also they must be pass the examination
as Auditor by IRCA (international register for certification auditor).
PT. RATAMA MITRA KUALITAS WE BRING YOUR BUSINESS STRATEGY COMES TRUE
Kompleks Niaga Graha Cibinong Blok E1. No. 18
Jl. Raya Jakarta Bogor KM 43. Cibinong – Jawa Barat
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email : marketing@ratamakonsultan.com Page 17 of 23
Our Valued Customer
1. PT. Standard Industry Indonesia – MM2100 Bekasi (press part for electronic product) –
ISO9001:2008 certification.
2. PT. Global Nikel Multiguna – ISO9001:2008
3. PT. Sebastian Jaya Metal – Cakung Plant (ISO9001:2008)
4. PT. Jaya Nika Pertama – Riau – Pekanbaru (ISO9001:2008)
5. PT. Sarana Unggul Pratama – Cakung (competency assessment &management strategy
development).
6. PD Jasa Transportasi Pakuan Kota Bogor – Jawa Barat (business plan development,
corporate plan development).
7. Geo Link Pte Ltd Singapore – certification ISO9001:2000
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8. PT. Artha Kartika Putra (caps bottle manufacturer) – certification ISO9001:2000
9. PT. Geo Link Nusantara – certification ISO9001:2000
10. PT. Standard Industry Indonesia – MM2100 Bekasi (press part for electronic product) –
ISO/TS 16949 certification.
11. PT. Golden Metal Indonesia – Bandung (automotive part manufacturing) – implementation
of particularly tools and system for manufacturer.
12. PT. Pelangi Prima Teknikraya – MM2100 Bekasi (automotive part manufacturing) – ISO
9001 : 2000.
13. PT. Aftech Rand Perkasa – Kws. Industri Jababeka Cikarang (mould maker) – ISO 9001 :
2000.
14. Pabrik Produk Plastic and Painting (PT. Wika Intrade) – Cibinong, Jawa Barat –
developing and implementation 5S, Management Visual Control and ISO/TS 16949
15. Pabrik Produk Metal (PT. Wika Intrade) – Jatiwangi, Jawa Barat – Developing,
implementation 5S and Management Visual Control.
16. PT. Indoka Jaya – Kws Industri Manis, Bitung (manufacturing of wire) – certification ISO
9001 : 2000
17. PT. Yamatogawa – Cikande Jawa Barat (manufacturer paper core) – certification ISO 9001
: 2000.
18. PT. Abadi Barindo Autotech – MM2100 Bekasi (design – manufacturing seat and interior
car) – certification of integrated system ISO / TS 16949, ISO14001:2004.
19. PT. Pertamina UP III Palembang – Training and workshop of calibration.
20. PT. Matra Roda Piranti – MM2100 Bekasi (press part for automotive part) – certification
ISO 9001 : 2000.
21. PT. Wika – Intrade (manufacturing automotive parts) – Training QS9000 tools untuk
Pabrik Jatiwangi dan Ciluengsih.
22. PT. Asahi Best Base Indonesia ( manufacturing of wiring harness) at MM2100 Industrial
Park – certification ISO / TS 16949.
23. PT. Wijaya Karya - Metal Division (manufacturing of automotive part) – certification
QS9000.
24. PT. Metal Pressindo Utama – Kws. Pulogadung (injection molding & press part) –
certification ISO 9001 : 2000.
25. PT. Dasa Windu Agung (manufacturing automotive parts) – certification ISO/TS 16949.
26. PT. Megah Buana Pancarona – Kws Jatake (manufacturing tooth brush) – certification ISO
9001 : 2000.
More clients list can be prepared based on management consultant experiences.
PT. RATAMA MITRA KUALITAS WE BRING YOUR BUSINESS STRATEGY COMES TRUE
Kompleks Niaga Graha Cibinong Blok E1. No. 18
Jl. Raya Jakarta Bogor KM 43. Cibinong – Jawa Barat
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CURRICULUM VITAE OF
HERMANSYAH
Perumahan Bojong Depok Baru II
Jl. Sukahati Blok GI – 04 (Siliwangi V) Cibinong – Bogor , West Java - Indonesia
Mobile : 0813-14898749 or 021-70273810 e-mail : ir_hermansyah@yahoo.com
EDUCATION
Student of Mechanical Engineering at Sriwijaya University, South Sumatera. 1996
Student of Government Senior High School No 2 Plaembang, South Sumatera. 1991
Student of Government Junior High School No 1 Baturaja, South Sumatera. 1988
Student of Government Primary School No 1 Baturaja, South Sumatera. 1985
WORKING EXPERIENCE
PT. RATAMA MITRA KUALITAS Currently
Senior Consultant with responsibility to develop client/company to achieve the certification of
quality and environment management system or others specific requirements. Helps company in
developing specific task, such as business strategy, productivity or special project. Conduct public
training, in-house training and assessment / appraisal.
Beside, I have authorities to prepare company policy regarding to management strategy and also
review progress of Company Policy regarding to Business Plan (short term, middle term and long
term).
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design and advise for implementation of ISO 9000 and ISO 14001. Control and monitor the
implementation of the systems in accordance with ISO 9002 and ISO 14001 requirements.
Conduct some training for all employees in relation to the ISO 9002 and ISO 14001 requirements.
Conduct meeting with representative of each department (team) to see the progress, to come up
with ideas for possible improvements. Create a link and maintain information in overall company
about quality systems improvement.
Develop Statistical Process Control into Intranet System and conduct Quality Monthly Meeting
based on Quality Monthly Report. Prepare the company for getting ISO 9001:2000.
TRAINING
Sosialisasi ISO 10005 : 2005, held by LIPI (as instructor) June 2006
7 Habits for effective people, held by Aida Consultant May 2004
Training Need Analysis, held by PQM Consultant April 2004
QCC Advisor, held by Prima Daya Training and Consultancy March 2004
Effective Interviewing Skill Training, held by Aida Consultant March 2004
Workshop of Balanced Scorecard, held by Premisys Consultant June 2003
Man Management, hel by Sutiyo consultant (TAM) June 2003
Workshop TPM (total productive maintenance) Feb 2003
Workshop KYT and Hyarihatto April 2003
Lead Auditor ISO 9001 : 2000 April 2003
Workshop “how to deploy vision and mission” Oct 2002
Workshop Toyota Production System Oct 2002
One Day Seminar ISO/TS 16949, held by GM Indoensia Sept 2002
5 S sebagai sikap kerja April 2002
Management Training “Pendidikan Wajib Pimpinan Kerja” March 2002
Awareness ISO14001 March 2002
Pelatihan Kalibrasi Dimenensi, held by Pusat Standarisasi LIPI Juni 2000
Internal Auditing for ISO 9002, held by SPRINT Consultant April 1999
PPAP & APQP Life Training, held by PT GMBI and General Physics Co. May 1998
- Production Part Approval Process
- Failure Mode and Effect Analysis
- SPC, MSA and APQP.
Total Business Management, held by PT Wijaya Karya July 1997
Housekeeping Management, held by PT Wijaya Karya July 1997
QS-9000 Quality Training , held by PT GMBI and General Physics Co. June1997
PT. RATAMA MITRA KUALITAS WE BRING YOUR BUSINESS STRATEGY COMES TRUE
Kompleks Niaga Graha Cibinong Blok E1. No. 18
Jl. Raya Jakarta Bogor KM 43. Cibinong – Jawa Barat
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email : marketing@ratamakonsultan.com Page 21 of 23
- FMEA
- QS 9000 Internal Auditing
QS-9000 Quality Training, held by PT GMBI and General Physics Co. April 1997
- Documentation and Auditing
- Fundamental of SPC with Introduction to MSA
ISO 9000-Series, held by PT Wijaya Karya August 1996
PT. RATAMA MITRA KUALITAS WE BRING YOUR BUSINESS STRATEGY COMES TRUE
Kompleks Niaga Graha Cibinong Blok E1. No. 18
Jl. Raya Jakarta Bogor KM 43. Cibinong – Jawa Barat
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email : marketing@ratamakonsultan.com Page 22 of 23
2. SPC (statistical process control) - PT. Namasindo Plas (manufacturing of bottle 5
gallon), PT. Meshindo Alloy Wheel Corp, PT. WIka-Intrade, ect. Goals of project is how
to control process by using statistic tools and also how to calculate the process performance
by using index such as Ppk, Cpk.
3. FMEA (failure mode and effect analysis) – PT. Namasindo Plas, Wika-Intrade, AKP,
etc.
4. TPM (total productive maintenance) – PT. Namasindo Plas, PT. Meshindo Alloy Wheel
Corp. Goals of project is how to identify six big losses and how to achieve the OEE number
(about > 85%) and OPE number ( > 80%) by using good improvement practice in all level
of organization.
5. MVC (management visual control) – PT. WIKA Intrade (Gunung Putri and Jatiwangi
Plant). Goals of project is how to make manufacturing plant bright, this project is also called
“meiruka concept”.
6. Management Strategy – PT. Cipta Mortar Utama (cement instant), PT. Namasindo
Plas, PT. AKP and PT. Sarana Unggul Pratama. Goals of this project is how to ensure
that total sales and profit can monitor, measure and interpretation.
7. Maintain of implementation management system – PT. Namasindo Plas (manufacturing
of bottle 5 gallon). Goals of this project is ensure the implementation of the QMS (quality
management system), I am involved in developing and conducting the internal quality audit,
monthly management meeting, surveillance audit, develop yearly company target(business
plan).
8. etc
PT. RATAMA MITRA KUALITAS WE BRING YOUR BUSINESS STRATEGY COMES TRUE
Kompleks Niaga Graha Cibinong Blok E1. No. 18
Jl. Raya Jakarta Bogor KM 43. Cibinong – Jawa Barat
Ph : +6221-87909838; +6221-70273810 Fax : +6221-87909839
Website : www.ratamakonsultan.com
email : marketing@ratamakonsultan.com Page 23 of 23