PROJECT REPORT

ON
A BRIEF STUDY OF PERSONAL LOANS
IN INDIAN MARKET
(A case study of Barclays Loans)

SUBMITTED TO:
Prof. SURENDER KUMAR

SUBMITTED BY:
ADITYA AGRAWAL
VINAY SINGH
KEERTI SINGH
SUNNY SODHI
RAJESH VASISTH
 DECLARATION

We, ADITYA AGRAWAL, VINAY SINGH, KEERTI

SINGH,SUNNY SODHI and RAJESH VASISTH student of PGDM
Ist YEAR of Galgotias Business School Gr. Noida hereby declare
that the Project Report is the outcome of our own work and the
same has not been submitted by any university/ institute for the
award of any degree or any professional diploma.

Date: 18/03/2010
Name: ADITYA AGRAWAL
VINAY SINGH
KEERTI SINGH
SUNNY SODHI
RAJESH VASISTH
 ACKNOWLEDGEMENT

We are highly indebted to various sources for providing me

the necessary stimulus for the project. We are also grateful to all
those people whose work and writing have helped me in preparation
of this report. We have received considerable encouragement and
assistance from several authorities but I thankfully acknowledge the
guidance provided by Prof. Surender Kumar who has been of
great help to me.
We are also thankful to our Prof. Director RENU LUTHRA
for providing us the guidance for conducting the above mentioned
project without which it would not have been possible to accomplish
it.
We are also gratious to our parents and our friends for their
moral support in helping us to get this project done.
Thanking You.
 TABLE OF CONTENTS
SNO. TOPIC Page No.

1. Executive Summary 1

2. Objectives Of Study 2

3. Introduction to the Industry 3

4. Literature Review 10

5. Company Profile 13

6. Research Methodology 45

7. Data Analysis 48
8. Conclusions 56

9. Suggestions and Recommendations 57

10. Limitations Of Study 58

11. Annexure 59
 EXECUTIVE SUMMARY

Someone has rightly said that practical knowledge is far better than the theoretical
knowledge. During this practical study I fully realized this and came to know how a
customer chooses the best loan scheme from a wide range of loan schemes
available in the market. The report contains:
1. Brief introduction about the Banking sector in India including names of loans
providing companies.
2. The literature review contains the basic terminologies generally used in loan
sector and about loans and its types.
3. The company profile contains the brief history of the Barclays , its
achievements and its board members.
4. The Research methodology contains the method and sample size used by
the researcher during the course of study.
5. There are several limitations with the researcher which are being mentioned
in Limitations of the Study.
6. The data analysis part contains the graphical representations of the data
collected by the researcher.
7. The researcher has also mentioned some suggestions and
recommendations for the company to increase the awareness among
people about their products.
8. The conclusion part contains the conclusion of the whole study.
9. Finally the report contains annexure containing the sources from where the
researcher has collected various data for his report.
 OBJECTIVES OF THE STUDY

Every course of study is carried out for completing some specific purpose or
objectives. A study without any objective is like a body without soul.
Behind my study the main objectives are as follows:
• To understand the usage of Loans.
• To know about the Barclays Loans.
• To get the awareness of people regarding Barclays Loans.
• To know the more about the different types of Loans.
• To provide the future researchers a background for the research in the field
of Loans study.

In the course of achievement of my objectives I have been successfully achieved

them.
 INTRODUCTION TO THE INDUSTRY

Banking Industry:

Financial sector reforms were initiated as part of overall economic reforms in

the country and wide ranging reforms covering industry, trade, taxation,
external sector, banking and financial markets have been carried out since mid
1991. A decade of economic and financial sector reforms has strengthened
the fundamentals of the Indian economy and transformed the operating
environment for banks and financial institutions in the country. The sustained
and gradual pace of reforms has helped avoid any crisis and has actually
fuelled growth. As pointed out in the RBI Annual Report 2001-02, GDP
growth in the 10 years after reforms i.e. 1992-93 to 2001-02 averaged 6.0%
against 5.8% recorded during 1980-81 to 1989-90 in the pre-reform period.
The most significant achievement of the financial sector reforms has been the
marked improvement in the financial health of commercial banks in terms of
capital adequacy, profitability and asset quality as also greater attention to risk
management. Further, deregulation has opened up new opportunities for
banks to increase revenues by diversifying into investment banking, insurance,
credit cards, depository services, mortgage financing, securitisation, etc. At
the same time, liberalisation has brought greater competition among banks,
both domestic and foreign, as well as competition from mutual funds, NBFCs,
post office, etc. Post-WTO, competition will only get intensified, as large
global players emerge on the scene. Increasing competition is squeezing
profitability and forcing banks to work efficiently on shrinking spreads. A
positive fallout of competition is the greater choice available to consumers,
and the increased level of sophistication and technology in banks.

In India a number of banks and financial institutes provides financial services.

Some important names are BARCLAYS BANK, HDFC LTD., HSBC , ICICI
LTD., STATE BANK OF INDIA, LIFE INSURANCE CORPORATION OF
 INDIA (LIC), CITI FINANCIAL, CANARA BANK, ALLAHABAD BANK,
KARNATKA BANK, RELANCE LTD. etc. They provide services like savings
account, current account, fixed deposit, credit cards, different types of loans,
trading, corporate financing, etc.

Public sector banks have overtaken their private sector counterparts as the biggest
lenders to retail consumers in the Rs 22,000 crore passenger car and two-wheeler
loan market
. This is largely due to private banks reducing their exposure to the sector due to
increased delinquencies, while PSU banks have stepped up their lending activity.

PSU banks such as SBI, Bank of Baroda, PNB, Canara Bank, Syndicate Bank,
Bank of India and Union Bank of India are jointly lending around Rs 1,000 crore
every month in the Rs 1,800 crore auto loans
market, while the private banks accounts for the rest. Just a year ago the private
banks dominated the auto loan market with a combined market share of 75-80%.

The PSU banks are offering loans largely in the range of up to Rs 3 lakh and are
thereby catering to two-wheelers besides smaller cars like Alto, WagonR, Santo
and Indica.

Hyundai Motor India senior vice-president (sales & marketing) Arvind Saxena said,
"PSU banks are offering lower interest rate and so customers are opting for them.
Secondly, these banks restrict their ticket size of loans and thereby mostly finance
small cars, which form around 76% of the total auto market. Besides they have a
wide reach in small cities and rural areas where there is growth."

Despite higher lending by PSU banks, HDFC Bank maintains its lead as the single
largest player in auto loans with 30% market share. But the sharp dip in lending by
others such as ICICI, Kotak Mahindra and Axis -- has brought down the share of
private banks drastically over the past few months.
The big change came from ICICI Bank, which was the market leader in auto loans
till early 2008, but has drastically reduced lending. ICICI Bank's Head vehicle
finance N R Narayanan said, "We have decreased our exposure in the market and
now our total loan size is now reduced to around Rs 500 crore annually. We have
a large portfolio of the auto vehicles already financed in the past and are focusing
on managing it."

General Motors vice-president (marketing & sales) Ankush Arora said,

"Competitive interest rates and easy lending being offered by PSU banks has
increase their share. For instance, the share of cars financed by SBI alone has
now gone to 15 % for our cars from mere 2% of last year."

Syndicate Bank recently entered the auto finance market has kept a initial portfolio
of Rs 1,000 crore for auto finance. "Auto loan forms a small component of our total
consumer finance portfolio of Rs 20,000 crore, but we will increase it subsequently.

Banking in India
Banking in India originated in the last decades of the 18th century. The oldest
bank in existence in India is the State Bank of India, a government-owned bank
that traces its origins back to June 1806 and that is the largest commercial bank in
the country. Central banking is the responsibility of the Reserve Bank of India,
which in 1935 formally took over these responsibilities from the then Imperial Bank
of India, relegating it to commercial banking functions. After India's independence
in 1947, the Reserve Bank was nationalized and given broader powers. In 1969
the government nationalized the 14 largest commercial banks; the government
nationalized the six next largest in 1980.
Currently, India has 88 scheduled commercial banks (SCBs) - 27 public sector
banks (that is with the Government of India holding a stake), 29 private banks
(these do not have government stake; they may be publicly listed and traded on
stock exchanges) and 31 foreign banks. They have a combined network of over
53,000 branches and 17,000 ATMs. According to a report by ICRA Limited, a
rating agency, the public sector banks hold over 75 percent of total assets of the
banking industry, with the private and foreign banks holding 18.2% and 6.5%
respectively.

From World War I to Independence

The period during the First World War (1914-1918) through the end of the Second
World War (1939-1945), and two years thereafter until the independence of India
were challenging for Indian banking. The years of the First World War were
turbulent, and it took its toll with banks simply collapsing despite the Indian
economy gaining indirect boost due to war-related economic activities. At least 94
banks in India failed between 1913 and 1918 as indicated in the following table:

Years Number of Authorised Paid-up

banks capital Capital
that failed (Rs. Lakhs) (Rs. Lakhs)

1913 12 274 35

1914 42 710 109

1915 11 56 5

1916 13 231 4
1917 9 76 25

1918 7 209 1

Post-independence

The partition of India in 1947 adversely impacted the economies of Punjab and
West Bengal, paralyzing banking activities for months. India's independence
marked the end of a regime of the Laissez-faire for the Indian banking. The
Government of India initiated measures to play an active role in the economic life
of the nation, and the Industrial Policy Resolution adopted by the government in
1948 envisaged a mixed economy. This resulted into greater involvement of the
state in different segments of the economy including banking and finance. The
major steps to regulate banking included:

i. In 1948, the Reserve Bank of India, India's central banking authority, was
nationalized, and it became an institution owned by the Government of
India.
ii. In 1949, the Banking Regulation Act was enacted which empowered the
Reserve Bank of India (RBI) "to regulate, control, and inspect the banks in
India."
iii. The Banking Regulation Act also provided that no new bank or branch of an
existing bank could be opened without a license from the RBI, and no two
banks could have common directors.

However, despite these provisions, control and regulations, banks in India except
the State Bank of India, continued to be owned and operated by private persons.
This changed with the nationalisation of major banks in India on 19 July, 1969.
Nationalisation
By the 1960s, the Indian banking industry has become an important tool to
facilitate the development of the Indian economy. At the same time, it has emerged
as a large employer, and a debate has ensued about the possibility to nationalise
the banking industry. Indira Gandhi, the-then Prime Minister of India expressed the
intention of the GOI in the annual conference of the All India Congress Meeting in
a paper entitled "Stray thoughts on Bank Nationalisation." The paper was received
with positive enthusiasm. Thereafter, her move was swift and sudden, and the GOI
issued an ordinance and nationalised the 14 largest commercial banks with effect
from the midnight of July 19, 1969. Jayaprakash Narayan, a national leader of
India, described the step as a "masterstroke of political sagacity." Within two
weeks of the issue of the ordinance, the Parliament passed the Banking
Companies (Acquisition and Transfer of Undertaking) Bill, and it received the
presidential approval on 9 August, 1969.

A second dose of nationalization of 6 more commercial banks followed in 1980.

The stated reason for the nationalization was to give the government more control
of credit delivery. With the second dose of nationalization, the GOI controlled
around 91% of the banking business of India. Later on, in the year 1993, the
government merged New Bank of India with Punjab National Bank. It was the only
merger between nationalized banks and resulted in the reduction of the number of
nationalised banks from 20 to 19. After this, until the 1990s, the nationalised banks
grew at a pace of around 4%, closer to the average growth rate of the Indian
economy.

The nationalised banks were credited by some, including Home minister P.

Chidambaram, to have helped the Indian economy withstand the global financial
crisis of 2007-2009.
Banks in India

Central bank Reserve Bank of India

Allahabad Bank · Andhra Bank · Bank of Baroda ·
Bank of India · Bank of Maharashtra · Canara Bank ·
Central Bank of India · Corporation Bank · Dena
Bank · Indian Bank · Indian Overseas Bank ·
Oriental Bank of Commerce · Punjab & Sind Bank ·
Nationalized banks Punjab National Bank · Syndicate Bank · Union Bank
of India · United Bank of India · UCO Bank · Vijaya
Bank · IDBI Bank
State Bank of India · State Bank of Bikaner & Jaipur ·
State Bank of Hyderabad · State Bank of Indore ·
State Bank Group State Bank of Mysore · State Bank of Patiala · State
Bank of Saurashtra · State Bank of Travancore
Axis Bank · Bank of Rajasthan · Bharat Overseas
Bank · Catholic Syrian Bank · Centurion Bank of
Punjab · City Union Bank · Development Credit
Bank · Dhanalakshmi Bank · Federal Bank · Ganesh
Bank of Kurundwad · HDFC Bank · ICICI Bank ·
IndusInd Bank · ING Vysya Bank · Jammu & Kashmir
Bank · Karnataka Bank Limited · Karur Vysya Bank ·
Private banks
Kotak Mahindra Bank · Lakshmi Vilas Bank · Nainital
Bank · Ratnakar Bank · SBI Commercial and
International Bank · South Indian Bank · Tamilnad
Mercantile Bank · Amazing Mercantile Bank · YES
Bank
South Malabar Gramin Bank · North Malabar Gramin
Regional Rural banks Bank · Pragathi Gramin Bank · Shreyas Gramin Bank
Financial Services Real Time Gross Settlement(RTGS) · National
Electronic Fund Transfer (NEFT) · Automated Teller
Machine (ATM)

LITERATURE REVIW
1) What is a Loan ?

A loan is a type of debt. Like all debt instruments, a loan entails the redistribution
of financial assets over time, between the lender and the borrower.

The borrower initially does receive an amount of money from the lender, which he
has to pay back, usually but not always in regular installments, to the lender. This
service is generally provided at a cost, referred to as interest on the debt. A loan is
of the annuity type if the amount paid periodically (for paying off and interest
together) is fixed.

A borrower may be subject to certain restrictions known as loan covenants under

the terms of the loan.

Acting as a provider of loans is one of the principal tasks for financial institutions.
For other institutions, issuing of debt contracts such as bonds is a typical source of
funding.

Legally, a LOAN is a contractual promise between two parties where one party,
the creditor, agrees to provide a sum of money to a debtor, who promises to return
the money to the creditor either in one lump sum or in parts over a fixed period in
time. This agreement may include providing additional payments of rental charges
on the funds advanced to the debtor for the time the funds are in the hands of the
debtor (interest).

2) Who are Creditors and Debtors ?

Creditors are the persons who agree to provide a sum of money to debtors.

Debtors are the persons who to return the money to the creditor either in one lump
sum or in parts over a fixed period in time.
Interest is the additional payments of rental charges on the funds advanced to the
debtor for the time the funds are in the hands of the debtor.

3) What are the types of loans ?

LOANS

Unsecured Loans Secured Loans

mortgage loan personal loans

auto loans corporate bonds
stock hedge loan loans against property
pre-settlement loan

Secured Loans:

A secured loan is a loan in which the borrower pledges some asset (e.g. a car or
property) as collateral for the loan.

A mortgage loan is a very common type of debt instrument, used by many

individuals to purchase housing. In this arrangement, the money is used to
purchase the property. The financial institution, however, is given security — a lien
on the title to the house — until the mortgage is paid off in full. If the borrower
defaults on the loan, the bank would have the legal right to repossess the house
and sell it, to recover sums owing to it.
In some instances, a loan taken out to purchase a new or used car may be
secured by the car, in much the same way as a mortgage is secured by housing.
There are two types of auto loans, direct and indirect. A direct auto loan is where
a bank gives the loan directly to a consumer. An indirect auto loan is where a car
dealership acts as an intermediary between the bank or financial institution and the
consumer.

A stock hedge loan is a special type of securities lending whereby the stock of a
borrower is hedged by the lender against loss, using options or other hedging
strategies to reduce lender risk.

A pre-settlement loan is a non-recourse debt, this is when a monetary loan is

given based on the merit and awardable amount in a lawsuit case.

Unsecured Loans:

Unsecured loans are monetary loans that are not secured against the borrower's
assets. These may be available from financial institutions under many different
guises or marketing packages:

i. credit card debt

ii. personal loans
iii. bank overdrafts
iv. credit facilities or lines of credit
v. corporate bonds

The interest rates applicable to these different forms may vary depending on the lender and
the borrower. These may or may not be regulated by law.

COMPANY PROFILE
Company History

The story of how Barclays has grown from modest beginnings in the dark streets of
17th century London to be one of the world’s leading banks is a fascinating one.
We’re particularly proud of our history of innovation and inspiration. It gives us
confidence that our story is far from over, and that we are set to become an even
stronger presence on the world’s financial stage.

1690 - 1976

1690 John Freame and Thomas Gould start trading as Goldsmith bankers in
Lombard Street in the City of London.

1728 Freame and Gould move to 54 Lombard Street at the sign of the Black
Spread Eagle.

1736 James Barclay, John Freame’s son-in-law, becomes a partner in the

business.

1864 The company builds a new banking house in Lombard Street.

1896 The company joins with 19 other private banking businesses to form a new
joint-stock bank called Barclay and Company Limited. This had 182 branches and
substantial deposits of £26million. The partners were connected by a web of family
and religious links, and the bank was often referred to as the Quaker Bank.

1905 The bank expands rapidly around this time. In this year it takes over Bolithos
Bank in the South West of England.

1916 Barclay and Company takes over the United Counties Bank in the Midlands.

1918 The bank amalgamates with the London, Provincial and South Western Bank
to become one of the UK’s ‘big five’ banks. By 1926 the bank has 1,837 outlets.
1925 Their international operation, Barclays Bank (Dominion, Colonial and
Overseas) is formed by the merger of three banks - the Colonial Bank, the Anglo
Egyptian Bank and the National Bank of South Africa. This goes on to add
business in much of Africa, the Middle East and the West Indies.

1961 Barclays opens Britain’s first computer centre for banking in Drummond
Street, London.

1966 Barclays launches Barclaycard, the UK’s first credit card.

1967 Barclays unveils the world’s first cash machine, offering “Barclaycash” from
its Enfield branch.

1969 Barclays acquires Martins Bank which was the largest UK bank to have its
head office outside London, in Liverpool.

1972 Barclaycard is the first UK credit card to use TV advertising.

Recent history (1977 – Today)

1977 Barclays is the first UK bank to introduce Personal Bankers in its UK

branches.

1981 Barclays becomes the first foreign bank to file with the US Securities and
Exchange Commission and raise long-term capital on the New York market.

1985 Barclays UK and International are merged to form Barclays PLC.

1986 Barclays becomes the first British bank to have its shares listed on the Tokyo
and New York stock exchanges. The bank’s global expansion is given added
impetus by the creation of BZW. This evolved to become Barclays Capital, the
investment banking division of the bank, managing larger corporate and
institutional business.
1994 Innovations continue. In this year the telephone banking service Barclaycall
is introduced.

1995 Barclays purchases the fund manager Wells Fargo Nikko Investment
Advisers. The business is integrated with BZW Investment Management to form
Barclays Global Investors.

1997 Online banking begins at Barclays. Customised services are also developing
fast with the introduction of Barclays Private Bank and Premier Banking.

2000 Barclays takes over the Woolwich, a leading mortgage bank and former
building society founded in 1847.

2001 Barclays forms a strategic alliance with Legal & General to sell life, pensions
and investment products throughout its UK network.

2003 Barclays acquires Banco Zaragozano, one of Spain's largest private sector
banking groups, which was founded in 1910.

2003 Barclaycard launches a five year deal card with Manchester United FC.

2005 Barclays Head Office moves to the iconic Canary Wharf building in London’s
regenerated Docklands. Barclays also acquires a majority stake in Absa Group
Ltd, South Africa’s largest retail bank with more than eight million customers.

2006 A benchmark year when 50 per cent of Barclays profits are made outside the
UK.

About Barclays Group Archives

Barclays Group Archives preserves and provides access to records, in any format,
with permanent business value or historic importance. Their aim is to maintain the
Group's corporate memory

Barclays has a long tradition of looking after its historical records, as anyone would
expect from a financial services institution that can trace its history back to 1690.
An award-winning history, based on research of the archives and on interviews
with executives, was published in 2001 under the title “Barclays: The Business of
Banking 1690-1996”.

The archives contain records of:

1. Barclays Bank, its departments, local head offices and branches from
incorporation as a limited company in 1896.
2. Barclays Bank International, established in 1925 as Barclays Bank
(Dominion, Colonial and Overseas) and its constituent banks (Anglo-
Egyptian, Colonial Bank, National Bank of South Africa). These records
contain much information on the development of the countries in which
Barclays was represented (Caribbean, west and southern Africa, Egypt,
Palestine).
3. The founding banks of the 1896 amalgamation – there are particularly good
series of records for Barclay, Bevan and Co (London), Gurney and Co (East
Anglia), Goslings (London) and Backhouse and Co (Darlington). The
records date from the eighteenth century.
4. Banks taken over after 1896 – there are 173 banks in the Barclays family,
the main ones being:

Bank of Liverpool (founded 1831), and Martins (founded c1717), a London

partnership that amalgamated with the Bank of Liverpool in 1918 to become
Martins Bank Limited London, Provincial & South Western Bank (an amalgamation
of two banks founded in 1862 and 1864 respectively) United Counties (founded
1836) Union Bank of Manchester (founded 1836)

• The Woolwich, formerly Woolwich Building Society (founded 1847), together

with societies acquired by Woolwich prior to its absorption by Barclays in
2000.

The archives are listed on a database, which is accessible on site to searchers and
contains over 55,000 entries.

Barclays Group Archives has developed an active oral history programme - tapes
and transcripts of many of these interviews are available.

As well as the main archives, there is a good reference library of banking histories,
reference books and employee magazines. This library is available daily for use by
researchers, students and the public.

THE BOARD MEMBERS

Marcus Agius
Chairman (Chairman of the Board)

John Varley
Group Chief Executive (Board and Executive Committee member)

Robert E. Diamond Jr.

President, Barclays PLC and CEO of Investment Banking and Investment
Management (Board and Executive Commitee member)

Gary Hoffman
Group Vice Chairman (Board member)

Chris Lucas
Group Finance Director (Board and Executive Committee member)

Frits Seegers
Chief Executive, Global Retail and Commercial Banking (Board and Executive
Committee member)

Paul Idzik
Barclays Chief Operating Officer (Executive Committee member)

David Booth
Non-Executive Director (Board member)

Sir Richard Broadbent

Senior Independent Director (Board member)

Richard Leigh Clifford (AO)

Non Executive Director (Board member)

Fulvio Conti
Non Executive Director (Board member)

Dr Danie Cronjé
Non Executive Director (Board member)

Professor Dame Sandra Dawson

Non Executive Director (Board member)

Sir Andrew Likierman

Non Executive Director (Board member)

Sir Michael Rake

Non Executive Director (Board member)

Sir Nigel Rudd

Deputy Chairman (Board member)

Stephen Russell
Non Executive Director (Board member)

Sir John Sunderland

Non Executive Director (Board member)

Awards
This is a chronological listing of some of the awards won by Barclays over the last
six months, covering a wide range of disciplines and sectors.

April 2008 Barclays Capital wins three accolades for its BARX trading platform at
Profit & Loss magazine's global Digital FX Awards.

March 2008 Barclays is named as one of the best places to work in France. It is
the only financial services organisation to feature on the 2008 list, compiled by the
Great Place To Work Institute.

March 2008 Barclays Capital is named FX and Commodities House of the Year in
Finance Asia's Structured Products Awards, in recognition of its commitment to
innovation and client service.

March 2008 Barclays is awarded Business Superbrands status for 2008 in

recognition of quality, reliability and distinction. The UK's strongest business-to-
business brands are selected by the Business Superbrands Council and individual
business professionals.

March 2008 Barclays is named Best Commercial Mortgage Provider in the

Business Moneyfacts Awards for the second year running.

February 2008 Barclaycard United Arab Emirates scores a hat trick at the GMR
Effectiveness in Marketing Awards 2008, held in Dubai.
It wins Best New Product Launch, Best Integrated Campaign and Gold Grand Prix
accolades.

February 2008 Barclays Capital is named Commodity and Energy Derivatives

House of the Year by Risk magazine.

February 2008 Barclays Capital wins two awards in Treasury Management

International’s 2007 Awards for Innovation and Excellence in Treasury and Risk
Management.
February 2008 Barclays Capital wins six awards, including Commodity House of
the Year and FX House of the Year for the second year running, at mtn-I’s Global
MTN Awards.

February 2008 Barclays PINsentry device is recognised as the Best Security/Anti-

Fraud Development at the 2008 UK Credit Card Awards. PINsentry provides extra
security for Barclays Online Banking customers using a hand-held chip and PIN
card reader.

January 2008 Barclays Capital wins five Deal of the Year awards at the Islamic
Finance News awards. The awards recognise Barclays Capital's contribution to
making the Islamic market accessible to investors globally.

December 2007 Barclaycard OnePulse is recognised as one of the world’s most

innovative banking cards in the Oscard international awards for the credit card
industry, held in Paris. The unique three-in-one card with credit, contactless
payment and Oyster travel card functionality, is aimed at Londoners.

December 2007 Barclays Buying Abroad wins Your Mortgage magazine’s Highly
Commended Overseas Mortgage Lender Award.

December 2007 Barclays Commercial Bank is named Debt Provider of the Year at
the Deals of the Year Awards organised by EN magazine.

December 2007 Barclays is the winner in two of the three categories at the annual
Companies and Communities Awards, run by the Charities Aid Foundation.

December 2007 Barclays Capital wins three awards from Derivatives Week
magazine - the highest number of awards won by one company. The accolades
include Global Derivatives House of the Year, Credit Derivatives House of the Year
and Structured Investment Distributor of the Year for iPath Exchange Traded
Notes.
December 2007 Barclays Stockbrokers is named Broker of the Year by the
investment community at the Shares Awards in the United Kingdom.

December 2007 Barclays Head of Environmental Risk Management, Chris Bray,

receives an accolade for his lifetime achievements from the United Nations
Environment Programme Finance Initiative. The award honours Chris’s
commitment to sharing his expertise in environmental risk management with
financial institutions globally.

November 2007 Barclays Kenya is named East Africa’s Most Respected

Company in the financial services sector in a PricewaterhouseCoopers survey.

November 2007 Barclays wins the IT Team of the Year accolade at the European
Banking Technology Awards. The team is recognised for the successful migration
of Woolwich accounts to Barclays.

November 2007 Barclays Stockbrokers wins three Investors Chronicle magazine

awards, including Stockbroker of the Year, for the third year running.

November 2007 Woolwich Mortgages scoops the Best Offset Mortgage accolade
in the UK's Your Mortgage Awards 2007.

November 2007 Barclays Commercial Bank is voted Business Bank of the Year at
the UK's Accountancy Age Awards in recognition of its dedication to clients.

November 2007 Barclays Capital won more awards than any other bank in
Structured Products magazine's Awards for Excellence in Europe.

November 2007 Absa Islamic Bank is recognised as the best Islamic bank offering
within a conventional bank in World Finance magazine’s first global awards. A
division of Absa, majority owned by Barclays, Absa Islamic Bank was judged on
business performance, international exposure and impact on the local market.
November 2007 Barclays Portugal is honoured for outstanding customer focus by
the Portuguese Association of Call Centres. The customer relationship centre,
Barclays 24, won the Best Customer Relationship Award.

November 2007 Woolwich Mortgages awarded the Gold Standard for Technology
by Mortgage Strategy magazine.

Corporate Responsibility

Retail and Commercial Banking outside the UK

Barclays is proud that its banking services are valued far beyond the boundaries of
its home country. They provide a range of services internationally, including current
accounts, savings, investments, mortgages and loans to personal and corporate
customers.

Since 2005, Barclays has had a majority stake in Absa, one of South Africa’s
largest financial organisations, serving personal, commercial and corporate
customers.

Barclays Capital

Barclays Capital is a leading global investment bank. Using a distinctive business

model, Barclays Capital provides large companies, institutions and government
clients with solutions to their financing and risk management needs.

Barclays Capital employs more than 16,200 people and has the global reach and
distribution power to meet the needs of issuers and investors worldwide.
We have won many awards for the excellence of our services and products,
including Financial News magazine’s ‘European DCM House of the Year’ in its
annual Awards for Excellence in November 2006.

The Shape Of Things

• We issued $273bn worth of international bonds in all currencies, placing us

first in world rankings.
• We issued £15.5bn worth of Sterling bonds, placing us first in world
rankings.
• We handle $41.7bn worth of International Securitisations, placing us first in
world rankings.
• We issued $4.7bn worth of US Investment Grade Bonds, placing us seventh
in world rankings.
• A total of 16,200 people work in Barclays Capital.

Barclays Global Investors

Barclays Global Investors (BGI) is the world's largest asset manager* and a
leading global provider of investment management products and services. BGI has
3,000 institutional clients in 52 countries and manages more than $2 trillion of
assets.

Research shows BGI manages 65 of the world’s top 100 largest pension plans**
and has a 47% market share of the top 200 Forbes companies^.

For over 30 years, BGI has been at the forefront of developing innovative
investment ideas. It transformed the investment industry by creating the first index
strategy in 1971 and the first quantitative active strategy in 1978. It is the largest
institutional tax-exempt index fund manager.
BGI is the global product leader in exchange traded funds (iShares) with over 150
funds for institutions and individuals trading in ten global markets.

Products and services include:

• Active Strategies (US Equity, Market Neutral, US Fixed Income,

International Equity, International Fixed Income, Currency)
• Diminishing Time Horizon strategies (Lifepath Portfolios)
• Index Strategies (Equity and Bond) covering the world’s capital markets
• Intermediary Services/iShares Funds (advisory and sub-advisory services
for mutual funds and exchange traded funds)
• Capital Markets (cash strategies, stable value strategies, securities lending
and transition management services).

The Shape Of Things

• 3,000 institutional clients trust us with their investments.

• We manage £1044bn worth of assets: £615bn indexed assets, £205bn
iShares and £224bn active assets.
• 3,400 people work in BGI.

GLOBLE PRESSURE

Barclays is a genuinely global business. Our exceptional reputation and investment

services extend pretty much everywhere. Our presence on the ground grows daily,
with operations expanding on every continent.

Barclays Wealth Locations

Barclays Wealth operates in the following locations:

• Cayman Islands
• Cyprus
• Gibraltar
• Guernsey
• Ireland
• Isle of Man
• Jersey
• Hong Kong
• Italy
• Kenya
• Malta
• Monaco
• Nigeria
• Singapore
• Spain
• Switzerland
• UAE
• UK

Retail and Commercial Banking Locations

We operate in these countries across the globe, either as Barclays, Barclaycard or

Absa, or through subsidiaries or joint ventures:

• Angola
• Botswana
• Denmark
• Egypt
• France
• Germany
 • Ghana
• India
• Ireland
• Italy
• Kenya
• Mauritius
• Mozambique
• Norway
• Portugal
• Seychelles
• South Africa

Barclays Global Investors Locations

Barclays Global Investors has its headquarters in San Francisco.

Our expanding network now has offices in these cities:

• London
• Toronto
• Amsterdam
• Boston
• Geneva
• Hong Kong
• Montreal
• Singapore
• Sydney
• Tokyo

Investor Relations
Barclaycard is part of the Barclays Group. Barclays PLC is a major global financial
services provider engaged in retail and commercial banking, credit cards,
investment banking, wealth management and investment management services.
They are one of the largest financial services companies in the world by market
capitalisation. Operating in over 60 countries and employing over 118,000 people,
we move, lend, invest and protect money for over 25 million customers and clients
worldwide. With over 300 years of history and expertise in banking, Barclays PLC
has six major businesses.

1. UK Banking delivers banking products and services to over 14 million retail

customers and 641,000 businesses in the UK.
2. Barclaycard is one of the leading credit card businesses in Europe, and has
11.2 million UK customers and 5.3 million international cards issue.
3. Barclays Capital, the investment banking division, provides corporate,
institutional and government clients with solutions to their financing and risk
management needs.
4. Barclays Global Investors is one of the world's largest asset managers and
a leading provider of investment management products and services.
5. Wealth Management serves affluent, high net worth and intermediary clients
worldwide, providing private banking, asset management, stockbroking,
offshore banking, wealth structuring and financial planning services.
6. International Retail and Commercial Banking is our global retail and
commercial banking operation, with over 2 million international clients, in
geographies which currently include France, Spain, Portugal, Italy, India,
Africa and the Middle East. Absa has an additional 8.0 million retail
customers in South Africa.

By incorporating corporate responsibility principles into everything it does, it is

building sustainable operations for the future of our business. This means that it
acts responsibly towards the customers, the environment, the communities and the
people.

Responsible lending

It is not in its or its customers' interest to lend people more than they can afford to
repay. That's why it always do credit searches before it lend, and give the
customers full and relevant information before they buy. It does this so that it can
make more informed decisions and take greater responsibility for its own finances.

Developing employees

It recruit the best people, and offer them excellent training and a clear career path.
It thinks that this increases its ability to deliver a better service to customers. So it
provides the development opportunities for its people to achieve their full potential
and, in turn, continue the spirit of innovation on which its reputation was built.

Managing the environment

They are absolutely committed to minimizing both the direct and indirect impact
that we have on the environment. They are very aware of the environmental
challenges facing the world today. That is why, every year, they set high targets to
reduce the level of energy and natural resources that they use.they also look at
ways to improve our waste management systems.

Perhaps that's why Barclays is ranked in the top 20 in the 'Community

Environment Index 2005.'

Barclaycard in the community

Barclaycard, as part of the Barclays Group, has a long tradition of community
involvement. We invest in the local community and make sure that our funding has
a positive impact.

As a global business, we invest in communities all over the world. This includes
supporting lone parents in the UK through the Horizons programme, helping
Kenyan children enter secondary education and mentoring socially and
economically disadvantaged children in Delaware, USA.

Introducing Barclays PLC

Barclays is a major global financial services provider engaged in retail and

commercial banking, credit cards, investment banking, wealth management and
investment management services, with an extensive international presence in
Europe, the USA, Africa and Asia. With over 300 years of history and expertise in
banking, Barclays operates in over 50 countries and employs 135,000 people.
Barclays moves, lends, invests and protects money for over 30 million customers
and clients worldwide.

Contact Details

Our Customer Service team is available 24 hours a day, 7 days a week

• Delhi / NCR (Faridabad, Ghaziabad, Noida, Gurgaon) - (0124) 675

2222

• Mumbai / Pune / Nashik - (022) 6724 2222

• Rest of India - 6000 4444

Email: service@barclaycard.in
Mailing Adresses:

Queries: Other correspondence:

Barclaycard Barclaycard
PO Box 11567 PO Box 11567
Nariman Point Nariman Point

Mumbai - 400021 Mumbai - 400021

PERSONAL LOANS
At a glance :
 1. Borrow up to Rs 17 lacs for any purpose depending on your
requirements
2. Flexible repayment options, with tenors ranging from 12 to 84 months
3. Hassle free loans - no guarantor / security / collateral required.
4. Speedy loan approval

Eligibility & documentation:-

• Salaried individuals
• Self-employed individuals
• Self-employed professionals

Salaried individuals:

Salaried individuals include employees of selected public and private limited

companies, government sector employees including public sector undertakings
and central, state and local bodies.

Eligibility:

• Minimum age of applicant: 21 years

• Maximum age of applicant at the time of loan maturity: 60 years
• Minimum gross monthly income: Rs 10,000 p.m.

Documentation required:
 • Proof of identity: passport / photo PAN card / driving license / election id
card / any id card issued by armed forces & public sector units (PSU) which
has your photo and confirms your date of birth, signature & address.
• Address proof: Fixed line telephone bill (recent) / government or local
authority bill / bank statement / driving license / passport copy / any id card
issued by armed forces & public sector units (PSU) which has your photo
and confirms your date of birth, signature & address.
• Latest 2 salary slips or latest salary certificate.
• Last 3 months bank statements.

 Self-employed individuals:

Self-employed individuals include self-employed businessmen.

Eligibility:

• Minimum age of applicant: 25 years

• Maximum age of applicant at the time of loan maturity: 65 years
• Minimum gross annual income: Rs. 1,00,000 p.a.

Documentation required:

• Proof of identity: passport / photo PAN card / driving license / election id

card / any id card issued by armed forces & public sector units (PSU) which
has your photo and confirms your date of birth, signature & address.
• Address proof: fixed line telephone bill (recent) / government or local
authority bill / bank statement / driving license / passport copy / any id card
issued by armed forces & public sector units (PSU) which has your photo
and confirms your date of birth, signature & address.
• Latest 2 filed Income tax returns or last audited financials with e-return or
income tax clearance certificate / assessment order.
 • Last 6 months bank statements.

 Self-employed professionals:

Self-employed professionals include self-employed doctors (MBBS, MD, BDS,

MDS) and chartered accountants.

Eligibility:

• Minimum age of applicant: 25 years

• Maximum age of applicant at the time of loan maturity: 65 years
• Minimum gross annual income: Rs 1,00,000 p.a.

Documentation required:

• Proof of identity: passport / photo PAN card / driving license / election id

card / any id card issued by armed forces & public sector units (PSU) which
has your photo and confirms your date of birth, signature & address.
• Address proof: fixed Line telephone bill (recent) / government or local
authority bill / bank statement / driving license / passport copy / any id card
issued by armed forces & public sector units (PSU) which has your photo
and confirms your date of birth, signature & address.
• Latest 2 filed Income tax returns or last audited financials with e-return or
income tax clearance certificate / assessment order.
• Degree certificate & registration certificate.
• Last 6 months bank statements.

BUSINESS LOAN:-

Presenting Barclays business installment loans, simple unsecured business loans

available to small and medium enterprises for all your working capital needs.
Business installment loan can be availed by:

• Self employed individuals / professionals

• Sole proprietorship firms
• Partnership firms
• Private limited companies and closely held limited companies

Every small and medium sized enterprise needs access to working capital. The
business installment loan not only helps you meet your working capital needs, but
also helps fulfill your aspirations of expanding your business.

With easy documentation and maximum benefits, this loan makes for some
sensible capital fulfillment. The Barclays business installment loan offers you some
great features like:

• Loans upto Rs. 35 lacs for your working capital requirements

• Hassle-free loans - No security / collateral required
• Repay with easy equated monthly installments
• Simple documentation- With a Barclays business installment loan, you will
need to submit documents only once. In contrast, cash credit facilities need
you to provide collateral / security and submit documents regularly.
• Enjoy a maximum loan tenure of upto 60 months
• Speedy loan processing - 4 to 7 business days

Service charges & fees:-

Barclays schedule of charges Business loans for

Up to 2.5% of the principal amount of the
Loan processing charges
loan.*
Interest on business installment loans As specified from time to time
No amounts due certificate charge nil
Cheque bounce charges: Rs. 500
Late payment charges 27% p.a.
Charge in case of failed ECS/directECS: Rs. 500 for each failed payment.
debit payment: Direct debit: Rs. 500 for each failed direct.

Debit from a Barclays bank account.

Charge for exchanging post-datedRs 500
cheques, security cheques (per set)
and changing ECS and direct debit
payment:
5% of the principal outstanding. Pre-
payment is only permitted after six months
Pre-payment charges
from the date of first disbursement of the
loan.
Cheque swap charges involvingRs 500
intercity transfer, entity change or
substitution of liability
Duplicate annual interest certificate Rs 500

LOAN AGAINST PROPERTY

Whether it's for expanding your business or fulfilling a personal need, Barclays can
help. Your property ownership can give you the added impetus you need.

Features and benefits:

With Barclays LOAN AGAINST PROPERTY one can avail loans up to 70% of the
property value, for tenures as high as 15 years.
The Barclays Loan against property can be availed for:
1. Debt consolidation
2. Business purposes
3. Personal expenses - holiday, education, marriage etc

Special features

1. Attractive interest rates

2. Loans up to Rs. 10 crores
3. Flexible repayment tenure up to 15 years
4. Loans up to 70% of the property value
5. Convenient repayment through standing instruction or electronic clearing
system

Eligibility

1. Nationality: Indians
2. Minimum age: 21 yrs and maximum 75 yrs
3. Minimum work / employment experience: Minimum 4 yrs
4. Applicable for salaried employees / self employed / firms (including private
ltd / partnership / sole proprietorship)

Salaried employees include employees of selected public and private limited

companies, employees of MNCs, government sector employees, including public
sector undertakings and central, state and local bodies.

Self employed includes self-employed businessmen and/or professionals i.e. self-

employed doctors (MBBS, MD, BDS, MDS) and chartered accountants.

Firms (includes private ltd / partnership /sole proprietorship)

Applicant categoryMinimum annual income
Salaried INR 180 K
Self employed INR 180 K
Part/co INR 250K

Documents

In addition to the completed account opening form, signature card and most
important document (MID), the following documents are required (additionally,
NOC from the lending bank(s) if applicable).
A) The documents required vary depending on the product proposition /
constitution of the business entity.
B) Broadly, the applicants may be an individual, a proprietorship firm, a partnership
firm or a Private Limited Company.
C) Non individuals
1. Sole proprietorship
2. Partnership firms
3. Private Limited Company

Individuals
In addition to a recent photograph of the customer, documents for proof of identity
and address are required as detailed below:

Proof of identity (PI)

General requirements:-
Any one of the following:
(i) Valid Indian passport
(ii) Photo PAN card
(iii) Voter's identity card
 (iv) Valid driving license
(v) Photo ration card with photograph of the accountholder
(vi) Defence identity card
(vii) Identity card issued by a government department / government
company to its employees which includes the date of birth.

Proof of address (PA)

Any one of the following:
(i) Valid Indian passport
(ii) Landline or post-paid mobile / WLL telephone bill not more than 6
months old
(iii) Bank account / credit card statement (not more than 6 months old) or
passbook (with entries not more than 6 months old).
(iv)Utility (water / electricity / gas) bill (not more than 6 months old)
(v) Ration card
(vi) Property tax bill received from a government department (not more
than 12 months old)
(vii) Pension payment order / book / card issued by the state / central
government
(viii) Last available income tax assessment order or PAN allotment
letter carrying address of the account holder
(ix) Bill issued by a co-operative housing society for monthly dues (not
more than 6 months old)
(x) Life insurance policy or premium renewal notice (not more than 12
months old)
(xi) Valid registered lease deed in the name of the account holder along
with utility bill in the name of the landlord

Non individuals
The list of documents required for sole proprietorship firms, partnership firms and
Private Limited Companies are:

(a) Sole proprietorship

Identification requirements – At the minimum the following information should be

provided:
1. Full legal name – (verification required)
2. Business or trading address – (verification required)
3. Nature of business
4. Identification details of the proprietor as specified for individuals (if the
proprietor is a non-individual, details will be required as specified for the
relevant entity type in this document) – (verification required)
5. Identification details of any other authorized signatories and power of
attorney holders – (verification required)
6. PI and PA documents should be provided for the proprietorship concern as
well as for the proprietor and any other authorized signatories or power of
attorney holders
Partnership firms

Identification requirements – At the minimum the following information should be

provided prior to opening an account:
1. Full legal name – (verification required)
2. Registration number, if applicable (verification required)
3. Business or trading address – (verification required)
4. Nature of business
5. Identification details of all partners as specified for individuals (if any partner
is a non-individual, details will be required as specified for the relevant entity
type in this document) – (verification required)
 6. Names of any other authorized signatories and power of attorney holders –
(verification required)

Verification requirements

PI and PA documents should be provided for the partnership firm as well as for
each of the partners and any other authorized signatories or power of attorney
holders.

PI and PA requirements for the partners/authorized signatories/power-of-attorney-

holders shall be as specified above for individuals (including requirement for a
recent photograph).

In addition to the partnership deed with signatures of the partners matching those
on the AOF (originals to be sighted as is the requirement for all other KYC
documentation), following should be used to fulfil the PI requirements for the
partnership firm:

PAN card of the firm or registration certificate of the firm or any document listed
below as being eligible as a PI document.
Any document listed below as PA documents can be used as PA requirements for
the partnership firm

Private / unlisted limited companies:

Identification requirements – At the minimum the following information should be

provided prior to opening an account:
1. Full legal name (verification required)
2. Registration number, if applicable
 3. Registered office in country of incorporation / registration (verification
required)
4. Business or trading address (if different from registered address)
(verification required)

Nature of business

Names of all directors (verification required for two key directors)

Names of authorized signatories and power of attorney holders (verification
required)

Verification requirements
Following should be provided for verification purposes:
1. Certificate of incorporation, memorandum and articles of association duly
authenticated as a true copy by the company secretary
2. PAN card of the company

3. Appropriate board resolution authorising dealings with the bank (reference

should be made to legal in case of any queries relating to content of the
resolution and any related matters)

4. Copy of the annual return filed with the registrar of companies to establish
the shareholding pattern or a letter providing details of shareholding pattern,
signed by the company secretary or chairman / managing director.
5. List of directors duly signed off by the company secretary or chairman /
director. Alternatively, the memorandum and articles of association may be
provided (with a certified copy of form 32 filed with the registrar of
companies if the names of directors do not tally with the names on the
memorandum and articles of association or annual return).
Documents that may serve as both PI and PA

1. Certificate of Importer - Exporter Code

2. PAN intimation letter issued by income tax department, bearing name and
address of entity

3. Copy of property tax / water tax bill / notice received from the government,
not more than 12 months old

4. Last available income tax / wealth tax assessment order received from the
revenue department

5. Sales / service tax registration certificate or intimation letter received for

sales / service tax registration

Documents that may serve as proof of address

1. Premium renewal notice received from a general insurance company.

2. Intimation of importer-exporter code received from directorate general of
foreign trade
3. Bank statement of account or pass book with existing banker (scheduled
bank) listing entries of a period within the preceding 6 months (only as proof
of address)
 Research Methodology

Research methodology deals with the procedure adopted to carry out the study.

According to Green and Tull:

“A research design is the specification of methods and procedures for acquiring the
information needed. It is the overall operational pattern or framework of the project
that stipulates which information is to be collected from which sources by what
procedures.”
For conducting the study, the researcher has adopted both primary as secondary
method of the data collection.

Primary data:
For the purpose of collecting primary data, the researcher has adopted the method
of survey. Survey can be telephonic, by mail, personal and by the dairy. For the
purpose of collected detailed information. Researcher has chosen surveys based
on personal interview – by means of a questionnaire.

Secondary data:
It has been collected from various books and internet sites. Researcher has
adopted this method of collection. As the researcher liters no access to magazines
and journal but a plenty of material was available on the internet sites.

Sample:

Due of time and resource constraints, the sample of the study is taken as one and
the technique b sampling adopted is convenient sampling.

Profile of the company:

To collect the primary data, the researcher has taken the feedback of the patrons.
As the researcher was doing the training in this company, so it was easy to gather
the required information through websites, brochures, catalogs and company
reports.

Research Design :-
The project involved the study of customers perception towards the loans with
respect to certain parameters like :

• Product (service)
• Price
• Place or Distribution
• Promotion
• People
• Process

NATURE OF STUDY : - EXPLORATORY

Data collection instrument :-

For collecting primary data Structured questionnaire were used, separate

questionnaire were made for conducting survey among customers of Barclays
Loans.

Data collection method :-

Data was collected both from primary and secondary sources. Secondary data was
collected from books, magazines, newspapers etc. For collecting primary data,
survey method was used wherein customers were surveyed asked questions.

SAMPLE TECHNIQUE : Random sampling

SAMPLE SIZE : 100

DATA COLLECTION METHOD : Survey method

DATA COLLECTION INSTRUMENT : Structured Questionnaire,

DATA ANALYSIS: Pie Charts.

DATA ANALYSIS

1) Awareness about loans in India.

 15%

85%
YES
NO

INTERPRETATION :

From the above data analysis it is clear that 85% people know about loans
whereas 15% people are not aware of loans or we can say the do not belief in
loans.

2) Awareness about Barclays loans plans.

 24%

YES
76% NO

INTERPRETATION:

In the above data analysis it is graphically and clearly shown that 76% people
know about the Barclays loans plans whereas 24% people do not know about
Barclays loans plans.

3) Extra benefits of Barclays loans to their customers.

 32%

Y ES
68% NO

INTERPRETATION:

From the above data analysis it is clear that 68% people think that Barclays Loans
provide extra benefits to their customer whereas 32% people do not think so.

4) People paying loans.

 20%

YES
80% NO

INTERPRETATION:

From the above data analysis it is clear that80% people have been take some
loans and are paying for them whereas 20% people haven’t taken any loan.

5) People opinions on popularity of Barclays loans in near future.

 18%

YES
82%
NO

INTERPRETATION:

From the above data analysis it is clear that 82% people think that Barclays Loans
can become popular in near future whereas18% people do not have the same
opinion.
 Comparison of Personal Loan Rates (as on Mar 23,
2009)

Rate Min Loan Max Loan Min Tenure Max Tenure

Bank Eligibility
(%) (Rs) (Rs) (Months) (Months)
Barclays 12.00 Age: 50000.00 1500000.00 12 60
25 - 58 Yrs.

Monthly
Income:
Rs 8000.00

State Bank 16.50 Age: 24000.00 1000000.00 12 48

of India 21 - 58 Yrs.

Scheme: Monthly
Saral Income:
Personal Rs 5000.00
Loan
HSBC 13.00 Age: 50000.00 1500000.00 12 60
Bank 21 - 58 Yrs.

Scheme: Monthly
My Terms Income:
Credit Rs 7000.00

ICICI Bank 13.50 Age: 50000.00 1000000.00 12 36

25 - 58 Yrs.
Scheme:
Personal Monthly
Loan Income:
Rs 8000.00

PNB 14.00 Age: 10000.00 300000.00 12 60

21 - 58 Yrs.

Monthly
Income:
Rs 7000.00

Kotak 15.00 Age: 50000.00 5000000.00 12 60

23 - 58 Yrs.
 Monthly
Income:
Rs 10000.00

AXIS 15.00 Age: 50000.00 2000000.00 12 60

BANK 21 - 60 Yrs.

Scheme: Monthly
Personal Income:
Power Rs 7000.00

Citi Bank 15.00 Age: 40000.00 1000000.00 12 60

21 - 58 Yrs.

Monthly
Income:
Rs 10000.00

Canara 15.00 50000.00 1500000.00 12 48

Bank
HDFC 16.00 Age: 25000.00 1000000.00 12 48
Bank 21 - 60 Yrs.

Scheme: Monthly
Personal Income:
Loan Rs 7000.00

Interest Rates charged on Personal Loans by Banks

BANKS INTEREST RARES

Barclays 12
State Bank of India 16.5
HSBC Bank 13
ICICI Bank 13.5
PNB 14
 AXIS BANK 15
Citi Bank 15
HDFC Bank 16

18

16

14

12
Interest Rates

10

0
Barclays State HSBC ICICI PNB AXIS Citi HDFC
Bank of Bank Bank BANK Bank Bank
India
Banks

INTERPRETAION:

From the above data analysis. It very easy to compare the interest rates charged
by different banks on Personal loans. It is very clear that the interest rate of
Barclays is lowest (12.00%) among the above mentioned banks. While State
bank of India charges the maximum interest rate (16.50%).
 CONCLUSION

I hope that after the above suggestions in this project study with its analysis would
completely and truly represent the organization.

I hope that after study with the help of recommendations, the project will not
highlight the negative part of the working but also help them to modify their steps
for their respective jobs.

The positive areas of the company are quite appreciable.

I hope this study is complete and satisfactory for my industry as well as my

institution.

I hope I meet the expectations of my guiders.

 SUGGESTIONS AND RECOMMENDATIONS

Based on major findings of the study, the researcher has come out with
some viable suggestions:
1. Make the local people more aware of the Barclays LOANS.
2. Sub-ordinate should be properly trained about the products to be work
upon which.
3. Regular training session should be held for the trainees in the
guidance of an experienced person.
4. Advertisements should be given in local newspapers.
 LIMITATIONS OF THE STUDY

The main factors that have been adversely affected the trustworthiness of
report are:

• Due to time constraint the study is being restricted to the limited time
period.
• Due to busy schedule of superior staffs the optimum guidance was not
available.
• Many secret and important facts, figures and information have been
kept hidden.
 ANNEXURE

QUESTIONNAIRE
Hello sir/ madam.
I am doing a research study on ‘Brief Study of Barclays Credit Cards’. Your help in
this regard will be highly appreciated. I ensure you that information provided by you
will be kept confidential and will be purely for academic purposes.
Thank you.

Name………………………………….. Age…………
Address……………………………………………………………...
.……………………………………………………………..
contact Number……………………………..

1) Do you know about loans ?

a) Yes b) No

2) Do know about Barclays loans plans ?

a) Yes b) No

3) Do you think Barclays loans provide extra benefits to their customers ?

a) Yes b) No

4) Have you any credit card ?

a) Yes b) No

5) Do you think Barclays loans will become more popular in near future ?

a) Yes b) No

BIBLIOGRAPHY

1. BARCLAYS.COM

2. GOOGLE.COM

3. BUSINESS ECONOMY

4. LIVESEARCH.COM

5. RUPEETIMES.COM