Jodie Creamer

https://www.linkedin.com/in/jodiecreamer
Vancouver, Washington 98661

jodiecreamer01@gmail.com

817.437.8760

EXECUTIVE LEADERSHIP | ENTERPRISE INTEGRATION | CUSTOM APPLICATION DEVELOPMENT

Professional Profile
Innovative results-oriented technology and operations leader with over 20 years experience managing
complex operational and business needs through IT solutions. A superior level of expertise in developing and
implementing business processes that resolve complex problems, improve efficiency, increase profitability and
organization wide adoption of best practices through requirements and infrastructure analysis.
Insightful and decisive executive leadership through strategic thinking and problem solving.
Known for empowering and enrolling teams in ideas and processes that facilitate peak performance and
ownership.
Build, lead, and retain high performance teams.
Exceptional communication, collaboration, and negotiation skills with both internal and external partners.
Full life cycle software development (Agile, ITIL, Scrum).

Core Competencies
Management: Motivational leadership, P&L, Operations and IT leadership, Team building and collaboration,
Problem solving, Detail oriented, Business consulting, Creative solutions approach, Consultative solution
based approach, Continuous improvement mindset, Mentor.
IT Solutions: Organization-wide integration and optimization, Software design, development and delivery,
Requirements and business analysis, Project Management and PMO (Project Management Office)
development.
Security: Risk assessment, controls and monitoring.
Customer Service and Client Retention: Relationship management, Disaster recovery, Superior
communication.

Leadership
DJCC Corporation, Arlington, TX

07/2013-02/2015

Franchise Ownership, Hand and Stone Massage and Facial Spa

President\Owner
Owned and operated franchise including construction of space, staffing, and marketing. Sold business to
pursue CIO or COO position in the healthcare field.
5 star rating for exceptional customer service.
Well below average customer complaints.
Above average member retention.
Well below average turnover rate of staff.

Jodie Creamer Executive

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LifeSynch/Humana, Irving, TX

08/2000-04/2012

Managed Behavioral Health and EAP organization

Chief Information Officer (08/2000-06/2010)

LifeSynch (formerly Corphealth) was one of the first companies to purchase the managed behavioral software
solution that I designed in the early 90s. I was brought in to leverage IT and IS solutions by re-engineering the
IT infrastructure and strategy into efficient alignment with core business priorities. At the beginning of my
tenure with Corphealth the company was on the verge of going out of business due to poorly functioning
departments. I was given free reign by the COO at the time to redesign all areas not only through
technological solutions but also process and procedure improvements that resulted in a significantly improved
organization that began to see profit versus closure. Key leaders and contributors began to be identified
helping to reshape Corphealth into a successful MBHO. The success quickly led to an increase in customers
and ultimately to Humana purchasing the company at the beginning of 2006.
Managed all aspects of IT and IS departments as well as claims, benefits and eligibility, and
development/management of a clinical outcomes and business analytics department.
First six months of employment retained dissatisfied customer (1.5M annually) through the development
of key reporting and collaboration
Business process review led to automation of customer service process reducing staffing model by 50%
from 5 FTEs per 100K members to 2.5, 115k annual savings.
New product development, software development, increasing annual revenue by 1.7M annually.
Re-engineered business process and procedures company-wide reducing staffing needs by 225K annually
(in addition to customer service).
Thorough review of eligibility for each customer revealed monies owed in excess of 1.2M.
Mentored and developed future COO.

Vice President of Products and Business Systems Integration (06/2010-04/2012)

Purchased by Humana in 2006 the organization was fully integrated with corporate Humana in 2010 with all
aspects of IT and IS moving under the corporate IT department and their CIO. A position was developed for
me to take advantage of my skills and experience acting as the bridge between IT and Operations.
Developed and staffed PMO including testing unit.
Continued management of claims, benefits and eligibility, provider data management, and clinical
outcomes and business analytics.
Managed new acquisitions integration and new product initiatives.
Post integration with corporate Humana saw less than 5% voluntary turnover of staffing while the rest of
the organization averaged 15%.

Jodie Creamer Executive

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AVIO International, Lake Mary, FL

04/1997-03/2000

Software Development Organization Start-up

Director of Operations
AVIO began as a medical practice back office software company providing software solutions for outpatient
medical practices. In 1997 they chose to increase their offerings to the managed behavioral health space by
purchasing the software application that I designed and co-developed, Dimension. I was initially brought in
to manage the MBHO software only however six months into my employment I was moved over both the
medical and behavioral health applications.

Responsible for all software development including requirements gathering, testing, and release.
Developed and staffed PMO including testing unit.
Responsible for customer help desk.
Part of sales team and new customer implementation.
Work flow and process improvement consultant to MBHO customers.

Integrated Behavioral Health Care (IBC), Springfield, VA

02/1992-04/1997

Managed Behavioral Health Organization Start-up

Manager of Operations
The third person hired to this start-up, I was hired on to learn and manage claims, customer service, provider
relations and contracting, benefits, and eligibility. Every aspect of the company was paper driven and by
hand. Working with a programmer I learned how to write code, Visual FoxPro, and designed and developed
a fully integrated software application to automate every aspect, including clinical operations and basic
reporting, of our company. The software was sold to AVIO International in 1997 where I continued working
on it and began selling it to other MBHO organizations.

Education
Bachelor of Science, Applied Studies/Business Management, Amberton University
University of Alabama, Birmingham (UAB), years 1-3

Certifications and Professional Development

Yellow Belt Six Sigma
Leading through change
Team building
Mentoring
Coaching

2012-2013
1980-1983