RICOH Error code list

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RICOH Error Code List:
Ricoh error codes are generally
categorized into 9 categories. Each
category starts with a unique number
starting from 1 to9. A brief description is
given below:
(a). 1xx Series (Scanning Related Problems)

CODE
SC 101
SC107
SC120
SC121
SC 122
SC 123
SC 124
SC 125
SC 126
SC 127
Sc 128
SC 129
SC 130
SC
SC
SC
SC
SC
SC
SC

131
142
143
144
150
170
171

SC 173
SC
SC
SC
SC
SC

174
181
183
184
191

SC 192
SC
SC
SC
SC
SC
SC
SC

193
194
195
196
197
198
199

POSSIBLE CAUSE
Exporsure Lamp error
Scanner Lamp Regulator Malfunction
Scanner Home position Error
Scanner home position error 2
Scanner home position error 3
Scanner home position error 4
Scanner Motor encoder signal error
Scanner motor speed error1
Scanner motor speed error2
Scanner motor encoder rotating
direction error
Scanner motor start error
Scanner motor speed control error
SBU defective error/ Scanner start
abnormal
F-Gate Asserted during shading
White level detection error
SBU Auto adjust error
SBU Connection error
Scanner ROM Mismatch
Scanner DA1 Abnormal/Video processing
Scanner DA2 abnormal
Scanner Lamp regulator adjustment
error
Scanner DA2 abnormal
CIS Lamp abnormal
CIS auto adjustment error
CIS Transmission error
Bar Code Scanning error
Automated SBU adjustment error/Bar
code number is different
Image Transfer Error
SBU White level detection
DF Gate Assert error
DF Gate Negate error
DF Gate Error
Memory card error
DF Scanning finish error

Troubleshooting Tips:
SC101:Exposure Lamp error:

Exposure Lamp defective

Kemungkinan penyebab Error

Lampu exposure


Check exposure lamp connections and
the stabilizer board.

Dirty scanner mirror or scanner mirror

out of positions.

SBU board defective

SC143:SBU white/black level correction
error:

Exposure lamp defected.

Dirty white plate.

BICU Board defective

SC198:Memory address error:

The firmware program of the engine and

the controller do no match.

Controller Board defective

(b) 2XX Series For Laser Unit Problems

CODE
SC201
SC220
SC221
SC240
SC260
SC261
SC285

POSSIBLE CAUSE
Polygon Motor
Laser Sync Detect
Scan length detection
LD Power Supply Excessive
HP Sensor
HP Sensor not turning off
Line position Error

In some models (AF 2015 etc) 2xx error series

does not exist.
(c) 3xx and 4xx Series Image Development
Problems.

CODE
SC320
SC322
SC324
SC325
SC328
SC330
SC343
SC344
SC364
SC365
SC366
SC371
SC372
SC373
SC401
SC402
SC403
SC405
SC420
SC430
SC440

POSSIBLE CAUSE
Polygonal mirror motor
Laser synchronization
LD Drive current over
Magnification Correction
LD Unit Home Position Error2
LD Unit no initial setting
Yellow Sleeve Motor Lock
Magenta Sleeve Motor Lock
Hard Disk Drive
Image Storage Address Error
Hard Disk Bad Sector Maximum
Yellow TD Sensor Detection Error
Cyan sensor Detection Error
Magenta TD Sensor Detection Error
Transfer Output Abnormal
Transfer Roller Leak
Transfer Belt Position Sensor
Transfer Belt Position Abnormal
Cleaning Motor Lock
Quenching Lamp
Main Motor Lock

SC441
SC457
SC460
SC461
SC490

Development Motor Lock

Image Transfer Belt Cleaning Unit
Position Error
Thermistor1 Temperature
Thermistor2
Toner Supply Motor Leak
Exhaust Fan Motor Lock
Main Fan abnormal
Transfer Bias Paper Attraction Roller Bias
Leak

Troubleshooting Tips:
SC302:Charge Roller Current leakage

Clean the machine well.

Charge roller damaged.

Poor connection of the PCU

SC392:Toner density sensor initial setting
is not performed correctly.

No developer

Developing roller does not turn.

Development roller coupling gear is not

correctly attached.

Poor connection of PCU

ID sensor defective
SC402: Transfer roller lead error 2

High voltage supply board defective

Transfer/Separation unit set incorrectly

Transfer roller damaged

(d) 5xx Series For Paper Feed and Fusing
Problems

CODE
SC500
SC501
SC502
SC503
SC504
SC505
SC506
SC507
SC508
SC509
SC510
SC511
SC515
SC516
SC520
SC521
SC522

POSSIBLE CAUSE
Main motor/transport motor lock/Fusing
motor error
Drawer 1 lift motor malfunction
2nd or 1st tray lift motor malfunction
Drawer3(or 2nd) lift motor error
Drawer 4 or 3rd lift motor malfunction
LCC Tray malfunction
Paper tray motor lock
LCT main/feed motor lock
Rear fence drive motor
Drawer 3 LCT right fence error
LCT lower limit error
LCC motor lock
Drawer left guide drive motor error,
Tandem rear fence motor error
Drawer 1 side guide motor error
Paper tray error/Duplexer jogger drive
motor error
Duplexer jogger driver motor error 2
Duplex-Side fence jogger HP error

SC524
SC530
SC531
SC541
SC542
SC543
SC544
SC545
SC546
SC547
SC548
SC550
SC551
SC552
SC553
SC554
SC555
SC557
SC558
SC590
SC591
SC592
SC599

Duplex-End fence jogger HP error

Bypass feed motor lock/fusing fan motor
error
Fuser/Duplexer reversing motor error
Fuser thermistor open/ Hot
Roller thermistor open
Fuser Temperature warm-up error
Fuser overheat error1
Hot roller fusing lamp lower limit
temperature detected
Fuser lamp overheat error 2
Fuser ready temperature malfunction
Zero cross signal malfunction/ Fusing
temperature does not increase
Fusing installation error
Fusing web end
Pressure roller thermistor open
Pressure roller warm up error
Pressure roller overheat
Pressure roller low temperature
abnormal
Pressure roller ready temperature
abnormal
Pressure roller temperature does not
increase
Zero cross signal abnormal
Exhaust/Fusing fan motor error/used
toner collection motor error
Toner supply motor error
Toner bank motor error
Copy exit tray motor lock

Troubleshooting Tips:
SC500:Too much load on the drive
mechanism

Some gears or other rotating parting

has been jammed.

Developing unit is over toned.

Main motor or its driving board is

defective.
*Before replacing motors or sensors, first check the
mechanical load.

SC 541:Fusing thermistor open:

Machine is plugged into low line voltage.

Fixing thermistor is defective or out of

position.

Some loose connection

Power Supply board defective

SC590:Left exhaust fan motor error

Loose connection of the exhaust fan

motor.

Too much dust in the fan causing too

much load on the motor driver.
(e) 6XX: Communication errors

CODE
SC600
SC634
SC636
SC696

POSSIBLE CAUSE
Communication Error Between Main
Control and Operation Panel Boards
Key/ Card Counter Device Error
Communication Error Between BICU &
Paper Feed Control PWA
Communication Error Between
Engine Boad and Finisher

Troubleshooting Tips:
SC621:ADF connection error

An incorrect ADF is installed on the

machines.
*The connector of the ADF is removed while the machine is
in the energy save mode.

(f) 7XX: Peripherals Problems

CODE
SC700
SC702
SC703
SC704
SC705
SC721
SC722
SC727
SC728
SC733
SC760
SC770

POSSIBLE CAUSE
RADF Original Pickup Malfunction
RADF Feed Motor Lock
RADF Transport Motor Lock
RADF Original Exit Motor Lock
RADF Bottom Plate Motor
Sorter Bin Motor
Finisher/Sorter Jogger Motor
Finisher Stapler Rotation error
Finisher paper stack height error
Finisher Lower Tray lift Motor
ADF Gate Abnormal
Display Editor Abnormal

Troubleshooting Tips:
SC700:ADF pickup problem

Home sensor is defective

ADF board or pickup roller mechanism is

defective.
SC733:Finisher lower tray lift motor

stack height sensor or lower tray limit

sensor may cause this problem
(g) 8XX: Controller Errors

CODE
SC800
SC804
SC818
SC819
SC820
SC855
SC857
SC868
SC870

POSSIBLE CAUSE
Startup Without Video output End
Startup Without Video Input End
Watchdog Error, Software Malfunction
Kernel Mismatch, Download Firmware
again
Self Diagnostic Error,Download Firmware
again
Wireless LAN card problem detected
USB Interface Error Detected
Incorrect Data is detected in the SD card
Address Book Data stored on the hard
disk was abnormal

Troubleshooting Tips:

SC 826:Self diagnostic error:

NVRAM on the controller board is defective and
must be replaced.
SC855:Wireless LAN card error

Poor Connections between LAN card and

the printer

Defective controller board.

Defective wireless LAN card.

Disclaim
er:
Please note that this detail is just for
information. Do not try to repair a machine if
you are not a qualified technician. Technicians
should also not take this information as a
substitute of technician manuals.

CODE
SC410
SC411
SC420
SC422
SC430
SC440
SC441
SC450
SC451
SC452
SC455
SC456
SC457
SC460
SC461
SC471
SC490
SC492
SC493
SC495
SC496
SC497
SC-101
SC-103
SC-104

POSSIBLE CAUSE
paper seperation leak
Separation bias leak error
Cleaning motor lock
PCC Leak
Quenching lamp error
Main motor lock/drum
Development motor lock
Paper transfer bias leak
Paper transfer belt motor lock
transfer belt mark detection error
Paper transfer belt discharge corona
current leak
Paper transfer unit position error
Image transfer belt cleaning unti position
error
Thermistor 1 temperature error
Thermnistor 2 error
Transfer Belt HP sensor error
Toner supply motor leak
Cooling an motor lock
Exhaust fan motor lock
Toner recycling unit error
Toner collection bottle error
Toner recycling motor error
Exposure lamp, lamp stabilizer board,
dirty white plate, dirty optics, SBU board,
CCD
Power problem
Exposure lamp problem, main relay
optics board, electrical noises or

SC-105
SC-120123
SC-121
SC-124
SC-125
SC-126
SC-127
SC-128
SC-129
SC-130
SC140 /
141
SC142 /
143
SC144 /
145
SC-190
SC-192
SC-193
SC-194
SC-300303
SC-302
SC-302
SC-30201, 02,
03, 04
SC-304
SC-305
SC-310314
SC-320
SC-321
SC-322
SC-323

communication error
Zero cross, main relay, optics board,
FUSE 804 on DCPS or AC drive board on
FT series
Scan home problem, sensor, scan motor,
(EX-IPU board or fuse FU103 Aficio 400,
401, 500)
Scan home or fuse FU4Scan home or
fuse FU106 Aficio 550/650
Scan motor encoder or scan motor
Scanning to slow speed
Scanning too fast speed
Scan motor or optics board
Scan start speed wrong; motor, board,
drive section
Scan speed problem; motor or PSU
SBU error
Lens vertical home sensor

Lens horizontal home sensor

3rd scan home sensor problem

EX-IPU board Aficio 400, 401,
500Optics thermistor FT 7950, 7960,
7970 series
Automatic SBU adjust error, SBU, BICU,
exposure lamp regulator, exposure lamp,
dirty white plate
APS sensor FT 7950, 7960, 7970 series
IPU white level detect (too low) same as
192
Charge corona
Laser (polygon) motor problem
Charge roller, HVT, or fuse FU5 (AFICIO
340, 350 series, 355, 450 series, and
455)
Charge corona
assembly Aficio 550/650 SC-303Charge
corona wire cleaner, disconnected or
time out for printer
Charge roller problem, ID sensor problem
Time out error for memory or EX-IPU
board or fuse FU103 on Aficio 400, 401,
500
Potential sensor
Laser motor problem
Laser write problem, BCU board, EX-IPU
board
Laser 1 synch. Problem
Laser drive problem

SC-324
SC-326
SC-327
SC-328
SC-329
SC-330
SC-331
SC-332
SC-335338
SC-340
SC-341
SC-342
SC-345
SC-346
SC-350
SC-351
SC-352
SC-353
SC-354
SC-355
SC-356
SC-358
SC-360
SC-361
SC-362
SC-364

SC-365
SC-366

SC-367
SC-37001 thru
07
SC-370374

Laser drive excess current draw problem

Laser 2 synchronization error
Laser 1 home position error
Laser 2 home position error
Laser beam pitch error
Laser diode no initial setting
Laser diode home error
Laser diode present position error
Laser motor polygon problem
TD sensor output error
Developer motor lockupTD sensor adjust
error Aficio 551, 551P, 700, 700P
TD sensor adjust error
Toner collect motor lockupDeveloper bias
loss Aficio 551, 551P, 700, 700P
Toner recycle motor disconnected
ID sensor error
Vsg problem, bad drum, ID sensor
TD (toner density) sensor problem or
bad toner mix
Vsp problem; image density sensor,
drum, HVT, developer bias, needs
cleaning
Vsp problem; image density sensor,
drum, HVT, developer bias, needs
cleaning
Toner density sensor or under toned
Toner density sensor or over toned
Image density sensor, drum, toner spray
Hard disk drive error 1
Hard disk drive error 2Incomplete drum
potential calibration, check imaging
formation assembly FT 7950, 7960, 7970
Image compression errorHard disk drive
error Aficio 551, 551P, 700, 700P SC363Data transmission error
Data transmission time out errorVd out
of specs, drum, drum potential sensor,
charge corona FT 7950, 7960, 7970Hard
disk drive error Aficio 551, 551P, 700,
700P
Image storage errorVI out of specs,
drum, drum potential sensor, charge
corona, dirty optics FT 7950, 7960, 7970
CRC error Aficio 550/650Vr out of specs,
drum, drum ground FT 7950, 7960,
7970Hard disk bad sector
maximum Aficio 551, 551P, 700, 700P
Hard disk bad sector
maximum Aficio 551, 551P, 700, 700P
Drum potential sensor
error Aficio 550/650
IMAC error Aficio 551, 551P, 700, 700P

SC-376,
380,
382,
384,
386,
388
SC-390
SC-3901
SC-3902
SC-391

SC-392
SC-395
SC-400,
401
SC-401
SC-4011
SC-4012
SC-402
SC-403
SC-405
SC-405
SC-411
SC-430
SC-440
SC-441
SC-490
SC-491
SC-492
SC-493
SC-494
SC-495
SC-496
SC-497
SC-500
SC-5011&
21st

Data transmission problem Aficio 551,

551P, 700, 700P

CRC error Aficio 551, 551P, 700, 700P

Toner density sensor error
Toner density sensor error
Developer bias problem or FU103
on Aficio 550/650 Image storage
address error Aficio 551, 551P, 700,
700P
Toner density sensor
Developer bias problem
Transfer roller error Aficio 551, 551P,
700, 700P
Transfer roller positive error problem
Transfer roller/belt short
Transfer roller/belt open or fuses FU104,
FU115, FU116 Aficio 550/650
Transfer roller negative error problem or
open
Transfer belt position error,
electromagnetic clutch release or fuse
FU5
Transfer belt position error,
electromagnetic clutch release or fuse
FU5
Scanner problem; BCU, EX-IPU board or
SCU on Aficio 400, 401, 500
Separator bias
Quenching lamp error
Main motor locked or drum motor locked
Developer motor locked
Exhaust fan problem or ozone fan
problem
Laser cooling fan locked
Cooling fan problem
Bridge fan problemExhaust fan
locked Aficio 551, 551P, 700, 700P
Fuser fan locked
Toner recycling unit problem
Toner collector bottle problem
Toner recycling motor problem
Main motor lockedBypass motor locked
FT 7950, 7960, 7970
Tray lift problem

SC-5021&
22nd
SC-5031&
23rd
SC-5041&
24th
SC-505
SC-506
SC-507
SC-508
SC-509
SC-5101&2
SC-511
SC-515
SC-516
SC-520
SC-521
SC-522
& 523
SC-524
SC-530
SC-531
SC-541
SC-542
SC-543
SC-544
SC-545
SC-546
SC-547
SC-548
SC-590
SC-591
SC-600

tray lift motor problem

tray lift motor problem

tray lift problem

LCT tray
Optional tray motor locked
LCT motor locked
Tandem rear fence motor
Tandem side fence motor
LCT lift problemPaper feed motor
problem Aficio 551, 551P, 700, 700P
Tandem side fence motor errorLCT motor
error Aficio 551, 551P, 700, 700P
Tandem rear fence motor Aficio 551,
551P, 700, 700P
Tandem side fence motor Aficio 551,
551P, 700, 700P
Duplex or fuser drive problem FT 7950,
7960, 7970
Duplex side fence drive problem
Duplex jogger home position FT 7950,
7960, 7970
Duplex end fence drive problem
Bypass motor locked or fuse FU106
on Aficio 551, 551P, 700, 700P
Fusing duplex motor locked
Fuser thermistor open
Fuser temperature too low or fuse FU107
on Aficio 551, 551P, 700, 700P
Fuser temperature to high
Fuser temperature too low
Fuser temperature to high
Fuser ready temperature unstable
Zero cross problemFuser lamp stays on,
AC drive board, optics board FT 7950,
7960, 7970
Fuser unit not installed
Toner collector
motor problemCooling fan Aficio 220/270
series
1 bin tray motor
Communication problem between SCU
and operation

SC-601

Communication problem between BICU

and scannerCommunication problem
between BCU and EX-IPU
board Aficio 400, 401,
500Communication problem between
SBU and
SBICU Aficio550/650Communication
problem between MCU and
BICU Aficio 551, 551P, 700, 700P SC602Communication problem between
BICU hard disk
drive boardCommunication problem
between BCU and fuser control unit
on Aficio 400, 401, 500Communication
problem between Hard disk drive board
and SBICU Aficio 550/650Communication
problem between BICU and hard disk
drive board Aficio 551, 551P, 700, 700P

SC-6022, 2, -3

Communication problem between BICU

and ADF

SC-604

Communication problem between BCU

and high voltage board
Communication problem between SCU
and BCU
Communication problem between IOB
and duplex unit

SC-605
SC-610
SC-610,
611,
612
SC-620
SC-621
SC-623
SC-624
SC625/62
6
SC-627
SC-630
SC-635636
SC-640
SC-641
SC-650,
653
SC-670
SC-672
SC-690
SC-691

Communication problem between BICU

and ADF
Communication problem between BICU
and ADF
Communication problem between BICU
and finisher
Communication problem between BICU
and paper tray unit
Communication problem between BICU
and LCT
GA5 data transfer error; EX-IPU
or softwareCommunication problem
between BICU and finisher Aficio 551,
551P, 700, 700PCommunication problem
between BICU and LCT Aficio 1035, 1045
Communication problem between BICU
and LCT Aficio 1035, 1045
Communication problem between line
adapter and CSS center (Japan)
Communication problem between BICU
and paper feed board Aficio 551, 551P,
700, 700P
BICU data transfer sum check error
BICU control data transfer problem
Key card (Japan)
Engine or BICU error
Op panel to controller problem
BICU problem (12C)
Communication problem between BICU
and fax controllerBICU problem
(12C) Aficio 1035, 1045

SC-692
SC-694
SC-696
SC-700
SC-701
SC-702
SC-703
SC-704
SC-705
SC-720
SC-721
SC-722
SC-723
SC-724
SC-725
SC-726
SC-727
SC-729
SC-730
SC-731
SC-732
SC-733
SC-734
SC-735
SC-736
SC-737
SC-738
SC-740

Communication problem between BICU

and print controller boardBICU problem
(12C) Aficio 1035, 1045
Communication problem between BICU
and scanner board
Communication problem between IOB
and finisher
ADF P/U problem
ADF P/U problem
ADF feed in motor
ADF transfer motor
ADF feed out motor
ADF bottom plate motor
Finisher transport drive motor problem
Finisher tray shift or shift motor problem
Finisher jogger motor
Finisher stack feed motor problem
Finisher stapler hammer motor
Finisher stack feed out motor
Finisher shift/lift motor
Finisher stapler rotation motor
Finisher punch motor
Finisher stapler position motor
Finisher exit guide motorFinisher exit
open/close motor problem Aficio 1035,
1045
Finisher up tray shift motor problem
Finisher stack feed
out motorFinisher lower tray shift motor
problem Aficio 1035, 1045
Finisher lift motorFinisher lower tray shift
motor problem Aficio 1035, 1045
Finisher exit guide motorFinisher prestack motor Aficio 551, 551P, 700, 700P
Finisher exit guide plate motor
Finisher waste stapler full
Finisher shift tray lift motor
1000 sheet finisher error
01: Shutter error
02: Exit error
03: Upper exit plate error
04: Jogger motor
05: Stapler motor
06: Stapler hammer motor
07: Tray lift motor
08: Shift tray height sensor
09: Back up RAM

SC-741

0A: Communication error

1000 sheet finisher error in saddle stitch
area
01: Position plate motor

02: Folder roller motor

03: Shutter guide motor
04: Booklet jogger motor
05: Stapler motor
06: Folder plate motor
07: Connector
08: Switch

SC-750
SC-751
SC-752
SC-760
SC-770
SC-800
SC-804
SC-819
SC-820
SC-821
SC-822
SC-823
SC-824
SC-826
SC-827
SC-828
SC-829
SC-835
SC-836,
837
SC-838
SC-850
SC-851
SC-860,
861
SC-862,
863
SC-864
SC-865
SC-900
SC-90001
SC-901
SC-921
SC-940
SC-951
SC-953
SC-954

Interchange connection problem

Bridge connection
Finisher connection
ADF gate problem
Shift tray motor
Control board bad
Control board bad
Software application error
Control board or software
Control board
Bad HD
Bad control board or NIC
NVRAM or battery bad
NVRAM bad
Memory problem
Bad control board or firmware
RAM DIMM or control board bad
Control board or connector
Font ROM bad
Clock generator problem
NIB or control board bad
IEEE 1384 interface board or control
board bad
Hard drive problem, connection or cable
Returned, Bad sector in hard drive
Abnormal HD data transfer
Hard drive error
Electrical copy counter problem reached
10 million or NVRAM problem
Mechanical counter
Mechanical counter or fuse FU4
MSU hardware errorCopier feature
expander hardware error Aficio 220/270
Main switch problem or main board
Gate signal error
Scanner image setting error (Software)
Printer image setting error

SC-955
SC-956
SC-957,
958
SC-959
SC-960
SC-961
SC-962
SC-963
SC-964
SC-970
SC-980
SC-981
SC-982
SC-984
SC-985
SC-986
SC-990
SC-991
SC-996
SC-997,
998
SC-999

Memory setting error

Scanner parameter error
Scan error
Printer setting ID error
Printer return ID error
Printer ready ID error
Memory setting ID error
Memory finishing error
Printer ready error
Scan error
Program loading error or hard drive
access error
Hard drive response error
Hard drive construction error
Hard drive response errorControl board,
BICU or connection bad Aficio 1035,
1045
Control board, BICU or connection
bad Aficio 1035, 1045
Software problem
Communication problem between BICU
and input output board or software
performance error
Software problem
FCU board or firmware problem
Software or missing RAM or missing
DIMM
Program version error or fuser
FU6 Program download problem, BICU,
IC, NVRAM bad, power loss, board
installed wrong Aficio 1035, 1045