kd;om;rI
,HkMunfrI
aysmf&TifrI
jyKpkysKd;
axmifrI
yGifhvif;rI
yl;aygif;
vkyfudkifrI
wm0ef,lrI
dk;om;ajzmifhrwfwnfMunfjcif;
dk;om;ajzmifhrwfwnfMunfjcif;qdkonfrSm
1.
2.
3.
4.
5.
6.
7.
ajzmifhrwfwnfMunfjcif;onf yk*dKvfwpfOD;
wpfa,mufwnf;\ pdkufr[kwf
1.
2.
3.
4.
2.
3.
acgif;aqmifrIqdkif&m taMumif;tcsufrsm;
1.
2.
3.
rdk;om;jcif;tcsufESpfcsuf
1.
ukrPDtm;OD;wnfjypfrSm; jyKvkyfjcif;rsm;
Oyrm-0efxrf;rsm; ukrPDydkifypnf;rsm;tm; cdk;,ljcif;? zsufqD;jcif;? olwpfyg;
tusdK;pD;yGm; ysufpD;atmif jyKvkyfwwfolrsm;/
2.
ukrPDtusdK;pD;yGm;twGuf jyKvkyfonfhjypfrIrsm;
Oyrm-ukrPDrsm; rdk;rom;vkyfaqmifrI?t&m&Sdrsm; vkyfydkifcGifh tay: tvGJoHk;pm;
jyKvkyfolrsm;/
wpfOD;ay:wpfOD; ,HkMunfav;pm;jcif;
owif;tcsuftvufrsm; ydkrdkzvS,fEdkif&ef/
2.
tMuHtpnfopfrsm; ydkrdk&vmap&ef/
3.
4.
yl;aygif;aqmifu
G frIrsm; ydkrdk&&Sdap&ef/
5.
6.
ukefxkwfvkyfrI pGrf;tm;ydkrdkjrifhwifap&ef/
85 % of problems in
tvkyfcGifwGifjzpfaom
jyemrsm;\
are due to
85% onf
interpersonal
problems,
enf;ynmcsdKUwJhrIxuf
vltcsif;csif;jzpfaom
technical skill.
jyoemuydkrsm;onf/
,HkMunfrItwGuf tajccH,HkMunfcsufrsm;
1.
2.
3.
4.
,HkMunfrIrnfuJhodkUwnfaqmufrnfenf;/
1. tcsif;csif; ajymqdkqufoG,fa&; (vlwdkif;udk odoifhodxdkufaomowif;tcsuftvuf
rsm;ay;yg/)
2. vltrsm;xHrS tMuHjyKcsufrsm;&,lyg/ (trSefajymyg/)
3. axmufyHhulnDjcif; (ulnD&eftjrJtoifhjzpfygap/ csOf;uyfvG,faomol jzpfygap/)
4. tcsif;csif;av;pm;rI (wm0efrsm;cGJa0ay;jcif;?olwpfyg;ajymqdkcsufudk *kwpdkuf em;axmif
ay;jcif;/)
5. csD;ajrSmufxdkufoludk csD;ajrSmufyg... olrsm;vkyfaqmifcsufudk rQrQwwoHk;oyfyg
6. ,HkMunfudk;pm;EdkifrI (tjrJwnfMunfaejcif;? bufvdkufrIrdSjcif;? uwdwnfjcif;/)
7. pGrf;aqmif&nf (pD;yGm;a&;tjrif&Sdjcif;?toufarG;0rf;aMumif;ynmjzifh uRrf;usifpmG vkyfpm;jcif;/)
,HkMunfrIwnfaqmufjcif;
1.
2.
,HkMunfpdwfcs&aomol jzpfygap/
3.
dkaoav;pm;wwfol jzpfygap/
4.
vQdKU0Sufcsufrsmudk tpOfojzifhapmifhxdef;yg/
5.
6.
7.
,HkMunfaomywf0ef;usifjzpfatmif rnfonfhtjyKtrlrsm;udk
jyKvkyfEdkifygoenf;/
wdkufdkufqufoG,fjcif;/
yGifhvif;jcif;/
tvkyfwpfckudk jyD;pD;atmifaqmifGufjcif;/
odum&Sdjcif;/
pGefYpm;vkdjcif;/
av;pm;jcif;/
wm0ef,ljcif;/
wm0efcHjcif;/
*kpdkufjcif;/
yg0ifywfouffjcif;/
tjyKoabmMuHjcif;/
txufvlMuD;rSwm0efESifh vkyfydkifcGifhay;jcif;/
0efxrf;rsm;\ BudK;pm;tm;xkwfrI&,ljcif;/
worwfwnf; jyKrljcif;/
w&m;rQwjcif;/
taumif;tqdk;rQa0jcif;/
tppftrSefjzpfjcif;
tqifhtwef;rwlnDrIudk wefzdk;xm;jcif;/
uwdwnfpGm yg0ifaqmifGufjcif;/
yg0ifapjcif;/
wm0efcGJa0apjcif;/
jyKpkysdK;axmifjcif;/
&Sif;vif;jywfom;onfh arQmfvifhcsuf&Sdjcif;/
trSm;0efcHjcif;/
trSm;udk tcGifhtvrf;jzifhjrifjcif;/
tkyfcsKyfolrsm;\ tqHk;tjzwfukd ,HkMunfjcif;/
Safe
Supportive\supported
Comforting
Inspired
Appreciated
Healthy
Joyful
Peaceful
Involved
Empowered
Collaborative
At ease, not on guard
Able to give and received
feedback
Creative
Productive
Whole
vHkjcHKjcif;/
oufawmifhoufom&Sdjcif;/
tm;usjcif;/
wefzdk;xm;cH&jcif;/
axmufyHhulnDjcif;/
usefrmjcif;/
aysmfGifjcif;/
at;jidrf;jcif;/
yg0ifywfoufjcif;/
vkyfydkifcGifhay;jcif;/
yl;aygif;aqmifGufjcif;/
tcsKyfcs,frJh oufompGm&Sdjcif;/
tusdK;taMumif;taumif;tqdk;
vufcHEdkifjcif;ESifh vufcHay;Edkifjcif;/
wDxGifrI&Sdjcif;/
xkwfvkyfrIpGrf;&nf &Sdjcif;/
wpfaoG;wnf;wpfom;wnf; jzpfjcif;/
vGJrSm;pGmqufqHjcif;?qufoG,frIrvkyfjcif;/
Poor listening skills. em;axmifrIpGrf;tm;nHhzsif;jcif;/
Overbearing manner. Adkvfusonfh tjyKtrlrsm;
Acting superior. olrsm;tay: ausmonfh tjyKtrlrsm;/
Knowing all the answers. igod igwwf vkyfjcif;/
Telling someone what they should do. q&mBuD;vkyfjcif;/
TRANSPARENTY
dk;om;yGifhvif;rIdSjcif;
10
No trust
Break communication
Less productivity
No team work
Difficult to control information
No feedback
Depression
Security
Competence
Relationships
Sense of Direction
Territory
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
,HkMunfrI r&Sdjcif;?
qufoG,fa&; tqifrajyjcif;/
ukefxkwfvkyfrIpGrf;&nf usqif;jcif;/
tzGJUESifh tvkyfrvkyfjcif;/
owif;tcsuftvufrsm; vGJrSm;Edkifjcif;/
aqG;aEG;tMuHjyKcsuf r&Sdjcif;/
pdwf"gwfusjcif;/
vHkjcHKpdwfcsrI r&Sdjcif;/
pGrf;aqmif&nf usqif;jcif;/
qufqHa&;rajyvnfjcif;/
OD;wnfcsufr&Sdjcif;/
e,fajrwm0efowfrSwf&ef cufcJjcif;/
dk;om;yGifhvif;rI&Sdatmif jyKvkyfenf;
rdrdodxm;aom taMumif;tcsuftvufrsm;udk MudKwiftoday;yg/aemufrSjyefvnf Mum;odEdkifonf
wdkUudk zHk;uG,frxm;ygESifh/
ar;cGef;rsm;udk rajzEdkifvQif rajzEdkifbl;[k dk;dk;om;om;0efcHyg/
ta&;rBuD;aom (odkYr[kwf) qdk;0g;aomar;cGef;rsm;[k oabmrxm;yJ csufcsif;jyefvnf ajzMum;ay;yg/
tqdk;jrifvTrf;rdk;rIrsm;rSm..
pdwf"mwfusaeolrsm;onf tqdk;jriftawG;tjrif&Sdonf/
tqdk;jrifwpfck = taumif;jrifoHk;ck
tqdk;rsm;xyfcgxyfcgjzpfro
I nf aemifwpfBudrftqdk;rsm;jzpf&ef tcGifhtvrf;ydkrsm;onf/
atmufygjiif;qdkcsufrsm;udk a&Smifyg/
11
ACCOUNTABILITIES
wm0efcHjcif;
12
aqmif&GufrI&v'ftay:tajccHaom wm0efcHrI
tvkyftay:wGif tzGJUtpnf;ESifh wpfOD;csif;tvdkuf
wm0efcHrIonf txufESifh atmufyk*dKvf ESpfOD;Mum;
ESpfOFD;oabmwlxm;aom &v'fay:rlwnfonf/
t&Sufrxm;? tjypfrwif? qifajcray;/
OUTCOME
INDICATORS
PERFORMANCE
MEASURES
VISION
&v'fTef
udef;rsm;
vkyfaqmifrI
twdkif;twm
OD;wnf
&nfrSef;csuf
13
Quality
Effort
How much
did we work?
How well
did we
our work ?
Impact
What results
did we get ?
ta&twGuf t&nftcsif;
tusdK;oufa&mufrI tm;xkwfrI
Quantity
uREkfyfwdkU b,favmuf
tvkyfvkyfcho
J vJ?
uREkfyfwdkYb,favmuf
aumif;atmif
tvkyfvkyfcho
J vJ?
rnfonfY
atmifjrifrIrsm;
vkyfaqmifEdkifoenf; ?
taumif;qHk;
&&DS&Uv
J m;?
Son:
" When Abraham Lincoln was your age, he was President!"
tazu udk;ESpfom;t&G,fom;tm;..
]] atA&m[efvifuGef;u rif;t&G,frSm ausmif;udkaeYwdkif; ig;rdkifvrf;avQmufw,f/}}
om;jzpfolu...
]] tazht&G,frSm vifuGef;u orw jzpfaeNyD/}}
14
PRIDE
*kPf
Personal
Responsibility
In
Delivering
Excellence
wpfOD;csif;
wm0ef,lrIonf
taumif;qHk;
pGrf;aqmifrIudk
ay;Edkifonf
TEAMWORK
tzGJYjzifhatmifjrifatmif pkaygif;vkyfaqmifjcif;
(wpfckwnf;aom &nf&G,fcsuf? wpfckwnf;aomtzGJU)
15
tkyfpk
owfrSwfacgif;aqmif&Sd/
wpfOD;csif; wm0efcHrI&Sd/
tzGJUtpnf;MuD;ESifh &nf&G,fcsufwl/
wpfOD;csif; tvkyfvkyf/
xda&muftusdK;&Sdaom tpnf;ta0;rsm; jyKvkyf/
tkyfpkatmifjrifjcif;rS vkyfief;ay: tusdK;
oufa&mufrI/
wm0efudk wpfOD;pDcGJay;/
tzGJU
tvSnfhusacgif;aqmifrI/
wpfOD;ay:wpfOD; wm0efcHonf/
tzGJYtwGufwdwdusus&nfrSef;csuf/
yl;aygif;aqmif&Gufonf/
trsm;yg0ifaqG;aEG;aom tpnf;ta0;rsm;/
yl;aygif;aqmif&GufrIjzifh atmifjrifjcif;/
tvkyfudkcGJvkyfonf/
16
trsm;oabmwlnDrIjzifh qHk;jzwfcsufcsonf/
tzGJUtpnf;\&nfrSef;csufyef;wdkifa&muf&Sdatmif aqmif&Gufonf/
tvkyfrydatmifcGJvkyfonf/ odkUaomf tNrJwrf; tnDtrQr[kwf/
pGrf;aqmif&nfjrifhrm;aomtpnf;ta0;rsm;jyKvkyfonf/
wpfOD;ESifhwpfOD;pD\ tm;omcsufay:rlwnfjyD; aqmif&GufMuonf/
tm;ay;ulnDrnfhol (odkU) tvSnfhusacgif;aqmif&Sdonf/
aysmfaysmf&Tif&Tif &SdMuonf/
17
T ogether
E veryone
A chieves
M ore
twlwuG
yl;aygif;aqmif&Gufvkyfudkifjcif;jzifh
vlwdkif;udk
ydkrdkatmifjrifaponf/
18
19
DEVELOPING STAFF
0efxrf;rsm;jyKpkysdK;axmifjcif;
Knowledge
todOmPfA[kokw
Skills
uRrf;usifrI
Socials
aygif;oif;qufqHa&;
Career (Opportunity)
tvkyfcGiftcGifhtvrf;
Physical
&kyfydkif;qdkif&m
Mental
pdwfydkif;qdkif&m
20
uRrf;usifrIqdkif&mjyKpkysdK;axmifjcif;
,aeUacwfcsefyD,Hrsm;onf vkyfEdkifudkifEdkifpGrf;topf? pGrf;aqmif&nf topfrsm; ay:
rlwnf jzpfay:vmonf/
pGrf;aqmif&nftaumif;qHk;0efxrf;rsm; trsm;qHk;&SdaomukrPDonf urmay: wGif
taumif;qHk;ukrPDjzpfonf/
vkyfief;wGif rsdK;qufopfrsm;jzifh jyKpkysdK;axmifjcif;? rsdK;qufopfrsm;jzifh tvkyf pwif
toufMuD;olrsm;tm; tem;ay;jcif;? ajymif;vJrIjzpfEdkif&eftwGuf tMuH ay;jcif;?
MuD;Muyfjcif;onf ta&;ygu@jzpfonf/
21
oufqdkif&moifwef;rsm; wufa&mufjcif;/
Learning by reading
pmtkyfrsm;zwf&Ijcif;rS oif,ljcif;/
udk,fwdkifvkyfudkifjcif;rS oif,ljcif;/
(vkyfief;cGifrSoif,ljcif;)
situation
tjcm;olxHrSoif,ljcif;/
aumif;atmif aqmif&Gufjcif;)
Coaching / mentoring
' Set ' based learning
Self-directed group work
Highly focused skills-based management development
Personal development / self-awareness
enf;jyjcif;? MuD;Muyfjcif;/
tqifoifh csrSwfxm;onfhenf;rsm;udk tzGJUvdkuf tvkyfvkyfjcif;/
enf;ynmwwfuRrf;rItajccHonfh txl;avhvm&rnfh pDrHcefUcGJrI zHYjG zdK;a&; tpDtrHrsm;/
rdrdudk,frdrd jyKpkysdK;axmifjcif;? rdrdudk,frdrd em;vnfod&Sdjcif;/
22
Team work
Problem Solving Interpersonal skills
Oral Communications
Listening
Personal / Career Development
Leadership
Goal Setting
Writing
Organizational Effectiveness
Computation
Reading
tzGJUvdkufvkyfaqmifrI
jyoemajz&Sif;rI
yk*dKvfa&;&m qufqHa&;uRrf;usifrI
pum;ajymaumif;
em;axmifwwf
rdrdukd,fudkESifh tvkyfwdk;wufatmif vkyfol
tawG;tac:opfrsm;awG;ac:
acgif;aqmifrI
&nfrSef;csuf csxm;rI
pmta&;tom;
tzGJY\xda&mufatmifjrifrI
uGefysLwmuRrf;usifrI
pmzwfvdkpdwf&SdrI
23
Managing only for results is like tennis with your eye on the
scoreboard and not on the ball
It is important to sepreate the results from the process.
atmifjrifrI&v'fwpfckwnf;twGuf tvkyfvkyfjcif;on wif;epfupm;&mwGif abmvHk;udk
rMunfhbJ trSwfay;bkwfudk MunfhaomolESifh wlonf/
ta&;MuD;qHk;tcsufrSm &v'fESifh vkyfief;jzpfpOfudk cGJjcm;odjrif&ef jzpfonf/
24
HAPPINESS
vkyfief;cGiftwGif; tjrifaysmf&Tifjcif;
25
26
Increased productivity
Less absenteeism
Improved employee morale
Improved lifestyle habits
ukefxkwfpGrf;tm; ydkrdkwdk;wufjcif;/
&ufysufrIrsm; avsmhenf;oGm;jcif;/
0efxrf;rsm;\pdwf"gwfwdk;wufvmjcif;/
4if;wdkU\ b0aexdkifrIESifh tusifhp&dkufrsm; aumif;rGefwdk;wufvmjcif;/
THANK YOU
27