CUSTOMER
ENQUIRY &
QUOTATION
RECEIPT OF
P.O.
DATA
HANDOVER &
PROJECTS
(External)
(External)
(Internal/External)
Marketing
Marketing
Design/ Projects/
1 day
D- day
Marketing
Planning
D+5 [2 days]
D+1 [4 days]
Involve a
designer in the
enquiry itself to
avoid *****
Standardise the
prequalification
format
Pre-Qualification
Presentation
Architects
Diagram
Understand the
Requirements
(Internal)
(External)
(Internal)
Quotation Generated
(Internal)
Marketing / Design +
Sales Coordinator
Client
1 hr
1 hr
Marketing
rendering
3 hours
ANALYSIS
Value added Time
6 hrs
1.5 hrs
Total Time
7.5 hrs
Effeciency
80%
1 hr
Customer
Customer
(External)
(Internal)
Marketing
Marketing
Marketing
D- Day
X+3
X+3
Creation of Project
Control Sheet
(Internal)
Collect Production
Drawings, Schedule, Finishes
from respective teams
(Internal)
(Internal)
Production Folder
handover for Sign off
(Internal)
Sales Coordinator
Sales Coordinator
Sales Coordinator
Sales Coordinator
3 hrs
30 mins
1 hr
4 hrs
D+4
D+1
D+4
D+1
30 mins
4 hrs
2 hrs
ANALYSIS
Value added Time
8.5 hours
21.5 hours
Total Time
30 hours
Effeciency
28.3%
1 hr
15 hrs
3 hrs
4:30 hrs
8:30 hrs
21.5 hrs
(Internal)
Customer
Confirmation &
approval of Changes
(External/Internal)
(Internal)
Data Handover
(Internal)
Installation Team
Design / Marketing
7:30 hrs
3 hrs
D+2
D+3
Marketing
D+3
7:30 hrs
7.5 hrs
7.5 hrs
ANALYSIS
Value added Time
7.5 hours
7.5 hours
Total Time
15 hours
Effeciency
50%
7.5 hrs
Product drawings in
CAD approval
(Internal/External)
Design
1 hr
Implement
5S to
maintain
order
Production Folder
Sign off
(Internal/External)
(Internal)
Project team
Project Team
2 hrs
3 hrs
D+3
D+4
D+2
Project Schedule
Preperation
(Internal)
Project Team
2 hrs
D+2
2 hrs
2 hrs
5:30 hrs
ANALYSIS
Value added Time
7 hours
15.5 hours
Total Time
22.5 hours
Effeciency
31.1%
3 hrs
5:30 hrs
7 hrs
4:30 hrs
15:30 hrs
Issue PF to Planning
(Internal)
Production details
sent to factory
(Internal)
(Internal)
Purchase
Planning
2 hrs
3 hrs
D+6
D+6
(Internal)
Project
Planning
1 hr
5 hrs
D+5
D+5
1 hr
5 hrs
1 hr
ANALYSIS
Value added Time
11 hours
4 hours
Total Time
15 hours
Effeciency
73.33%
2 hrs
0.5 hrs
3 hrs
2 hrs
11 hrs
0.5 hrs 4 hrs
Implement the
concept of 5S in
both back-office
and factory(9)
Train workforce
TQM principles
(3)
.Create pull
scheduling for
process from last
to first(4)