Customer Complaint

Management System
BCA-210
Submitted by
Deep Singh Modi
Submitted to
Ms. Nidhi Grover
For
Institute of Information Technology And
Management, GGSIPU

Title
Customer Complaint Management System.
Problem with the existing system

1. The existing system is only for few people.

2. Since the system is implemented in Manual, so the response is very slow.
3. The transactions are executed in on-line mode, but on-line data capture and
modification are quite difficult.
Description of the proposed system
The application will have capability to maintain information about the customers and
companiesregisteredon the website.It will help the customer to provide feedback to the companies, the
companies can also respond to their customer on the basis of the feedback.

Description and identification of functional modules

1. Depending upon the user role he/she will be able to access only the specific modules of the
system.
2. Login facility for enabling only authorized access to the system
3. User (with role Data Entry operator) will be able to modify /add/delete information about the
customer and companies.
4. User (with the role of teacher )will be able to look after information regarding the customer
complaints and response given by the companies.
5. User (with role of administrator) will be able to reset the system leading to deletion of all existing
information from the backend database. He will be able to create/modify/delete existing user
accounts.

Tools/Platforms
1. Hardware Specifications
1.1 Intel p4 processor with minimum 2GHz speed.
1.2 RAM: Minimum 1GB
1.3 Hard Disk: min 20GB

1. Software Specifications
1.1 WAMP --- Web Application Server
2

1.2 PHP --- Server Side Scripting Language

1.3 MySQL --- Database
1.4 XHTML --- Extendible Hypertext Markup Language.

Methodology
1. SDLC Models to be used
1.1 Iterative Enhancement Model.

2. Justifications for the selection of the model

2.1 As a single programmer in this project, it will help me to provide them with fewer
specifications on time.
2.2 Overall burden will become low.
2.3 Releases will be provided to the people.
2.4 Manual creation of database lists for customer and companies.

Future scope

It may help customer to directly provide feedback to the respective companies. They do not have to
search for the customer complaint service number or offices.They can easily file a complaint or provide
feedback to any company they want.The complaint will be verified by companies on the basis of the
content whether it is a fault complaint or not. It will also reduce the cost of collecting the management &
collection procedure for the companies.
The application will manage the information about various customers and companies registered on the
website,t will help the customer to provide feedback to the companies, the companies can also respond to
their customer on the basis of the feedback.
The application will lower the headache for the companies and customers.