Roles and responsibilities in support project BI/BW

Monitoring Data load activities and recovered failures in Dev, Quality system as a part of unit
testing.
Preparing the process documents for each and every enhancement.

Involving in solving high-prioritized tickets regarding extractions,performance issues and data

load failures.

Working on process chains to automate the Deleting indexes in Info cubes, Process of info
packages, creating indexes, ODS activation, further updating, PSA request deletion and Attribute
change run so on.

Using open hub to export data from BI to External systems( flat file, table , 3rd party tool).

Involving in Unit testing, Integration testing, Regression testing and User acceptance tests.

Enhancing the existing reports as per the new requirement.

Monitoring the daily loads to various data targets in the system.

Monitoring the process chains on the basis of daily, weekly & monthly.

Manual loading and rolling up the data into data targets.

Maintaining the logs for each manual load.

Creating aggregates to improve the query response.

Performance tuning of queries using aggregates, indexing of Info cubes.

The common production support issues are

1.If any of the loads run into error resolve it by investigating through details tab in Monitor.
2.Short dump error,check it in st22 and analyse it.
3.ODS Activation Error,manually activate it.
4.SID number range error,scheduler menu set number ranger.
5.SID is not matched,check master data before loading transactional data.
6.Cache problem,restart the load and refresh the cache.
7. Extraction job Terminated in r3
8.RFC connection lost.check through sm59 and inform Basis.
9.ALEREMOTE user is locked and inform basis
10. Idoc Or Trfc Error.Non-updated Idocs found in Source System.
11.Invalid characters while loading.
12.Lower case letters not allowed.
13. Repeat of last delta not possible
14. datasource not replicated. Datasource/transfer structure not active.
15.Time stamp error.
16.table space problem

17.Rollup of aggregates is not possible as attribute change run is running.

18.process chain can not be started because of incorrect start/end date.
Process Chain Monitoring - Approach and Correction
Failure in the Delete Index or Create Index step
Long running Delete Index or Create Index job
Attribute change run failure
Roll up failure
SQL error
Incorrect data records in PSA table
Long running delta load
DSO Activation
Chain logs takes time to update in chain log table i.e. RSPCPROCESSLOG. Check the system
performance with BASIS team as well.