Main Body of MCB

MCB
1. Introduction
Internship training program is necessary for completion of our degree. Its
necessary for me to complete my internship program about six week in any
manufacturing or service concern industry accordingly with our specialization.
So, I choose banking sector because I have interest in this sector and also the
reason behind choosing this sector is, mostly teachers during their lectures use
example related banks. The basic objective is how to implement my bookish
knowledge in a practical manner. This internship will help me in future because it
makes me punctual and now I can understand how employees work in a stress
environment.
2. Overview of the organization:

2.1 Brief history:
MCB Bank Limited was incorporated by the Adamjee Group on July 9,
1947 in Kolkata in Bengal, under the Indian Companies Act, VII of 1913 as a
limited company. Due to changing scenario of the region, the certificate of
incorporation was issued on 17 August, 1948 with a delay of almost 1 year; the
certificate was issued at Chittagong. The first Head office of the company was
established at Dacca and Mr. G.M. Adamjee was appointed its first chairman.
It
was
incorporated
with
an authorized capital of Rs. 15 million. The Bank
transferred its registered/Head office from Dhaka to Karachi on August 23, 1956
through a special Resolution.
[Anum rafique] 08020920-035
[FMAS] Page 1
MCB
NATIOINALIZATION:
In January 1974, the government of Pakistan nationalized MCB following
the banks (Nationalization) Act 1974, subsequently, in June 1974, Premier Bank
limited merged with MCB.
PRIVATIZATION:
A wave of economic reforms swept Pakistan in the late 1990s introducing
the need for privatization of state owned banks and companies in April 1991,
MCB because Pakistans first privatized Bank, the government of Pakistan
transferred the management of the Bank to Nishat Group, group of leading
industrialists of the country by selling 26% shares of the Bank. With a view to
broaden equity holding the government sold 25% of the paid up capital to the
general public. In terms of agreement between the government of Pakistan and
the Nishat Group additional 24% shares have been purchased by the group
making their holding 50%. As of June 2008, the Nishat Group owns a majority
stake in the bank. 25% was retained by the government.
Now it is fully privatized.
Mian Muhammad Mansha is the Chairman of the group (and also MCB)
and has played instrumental role in its success. In recognition of Mr. Manshas
contribution, the Government of Pakistan has conferred him with "Sitara-eImtiaz", one of the most prestigious civil awards of the country.
Pakistans fourth largest bank is MCB. MCB is largest by assets having an
asset base of US$6.7 billion, the largest by market capitalization having US$4.1
billion, and customer base of approximately 4 million. The Nationwide distribution
network of MCB is 1,026 branches, including 8 Islamic banking branches, and
over 300 ATMs, in a market with a population of 160 million.
[FMAS] Page 2
MCB
2.2
Nature of the organization
Muslim commercial bank is the service concern organization. They give a lot of
services to their customers that can satisfied them and reduce their time
consumption by using such services like;
Receiving Deposits
Advances of Money
Safe Custody
Transfer of Money
General Utility Services
2.3 Business volume, reward honors & success stories etc

during last 5 year
MCB is one of the leading banks of Pakistan with a deposit base of about
Rs. 280 billion and total assets of around Rs.300 billion. Incorporated in 1947,
MCB soon earned the reputation of a solid and conservative financial institution
managed by expatriate executives. In 1974, MCB was nationalized along with all
other private sector banks.
The Bank has a customer base of approximately 4 million, a nationwide
distribution network of over 1100 branches and over 450 ATMs in the market.
[FMAS] Page 3
MCB
Our pillars of strength stand on a foundation of leadership
Strongest Bank in Pakistan award 2010 by Asian Banker
Leadership achievement award 2010 by Asian Banker
Euro money Awards
Best Bank Award 2008

Best Domestic Bank Award 2000
Asia Money Award

Best Domestic Commercial Bank Award 2005
Best Domestic Commercial Bank Award 2004
Mobile World Congress has nominated MCB Mobile, a service launched by the
MCB Bank in 2009, as the best across the world.
The nomination was an acknowledgment for the recently launched innovative
mobile banking solution by the MCB Bank and GSM Association (GSMA), said a
press release.
MCB Bank Limited President and Chief Executive Officer Atif Bajwa said that the
bank remains committed to broaden the access of financial services to a sizable
population in Pakistan owning mobile phones and without bank accounts.
This nomination is a source of great pride not just for the MCB bank, but for the
country, as well,
[FMAS] Page 4
MCB
2.4 Product/service lines:
Products and Services
During my stay I observer that a large verity of products and services are
offer by the MCB Bank
Deposits:
Bank accepts deposits which are maintain by the bank in different
kinds of accounts. MCB bank offers these accounts for depositing the
funds.
Current account:
Current deposits are those which are payable to bank whenever customer
demand.
Bank does not pay any profit on current deposits.
Minimum Amount for account activation is Rs 1,000/- in cash as well as Rs
10,000/- require as a minimum balance in current account.
No limitation on deposit and with drawl of amount.
No Zakat deducted on current account as per the Zakat & usher
ordinance.
Individual, firms, club, society, association can be open this account.
Issuance of cheque book charges on this account is Rs. 300/-.
Business Account:
A Non-profit bearing account for Businessmen who can maintain high
deposits and get waivers on POs, DDs, Cancelations, recurring cheque
books, multiple bank statements and more
[FMAS] Page 5
MCB
Minimum balance that require for this account is 50,000/- as well as
account activation requirement is 1000/-.
No Zakat deducted on this account
Free PO, DD, Cancellations, recurring cheque books
Unlimited withdrawal and deposit on this account
Individual, firms, clubs, society, association can open this account
Basic banking account:
A Non-profit bearing account for small depositors who cannot maintain a

minimum balance in their accounts and who wish to carry out the basic
banking needs.
Only Individual can open this account
On this account there are some transactions limit like 2 free over the
counter deposit and with drawl (per month)
No minimum balance is required for this account but amount Rs. 1000 is
require as an account activation requirements.
Current life account:
A Non-profit bearing account with the benefit of Free Life Insurance Cover.
More the balance maintained, higher the cover
[FMAS] Page 6
MCB
Account activation requirement is 1000/- and minimum balance that
require fir this account is 25000/ Unlimited deposit and with drawl is allow
Only individual can open this account
Life insurance cover: Double the amount of last three months average
balance
Condition:
Death of the customer is natural or accidental
At the time of death the customers age is between 18-60
Balance does not fall below 25000/- on any day in the last three months
In the case of non completion of 3 month, the number of days completed
will be considered and the average of day completed will be taken
New foreign currency current account:

A Non-profit bearing Foreign Currency account with absolutely no
transactional restrictions
Account activation requirement is 500 USD and minimum balance is
required for this account is 500 USD.
Unlimited withdrawal and deposits are allowed
No ATM, virtual banking, call center, mobile banking services is given on
this account
Individual, firms, clubs, society, association can also be open this account
[FMAS] Page 7
MCB
Saving Accounts:
Saving accounts are opened on proper introduction with sums of credit
balance within certain limit for individual (single, joint) institutions, companies,
educational institutions etc.
MCB has introduced various schemes under saving a/c,
Profit and Loss Sharing Account
A plain Savings account for everyone with no transactional
restrictions
Minimum balance for account activation if 1000/- as well as
minimum balance for running account is 10,000/-.
Profit will be given on the expected rate of return.
Profit pay out on semi annually basis
Zakat is deducted on this account as per Zakat & usher ordinance
Withholding tax is deducted on profit as per governments policies.
Unlimited with drawl and deposit
Individual, firms, association, clubs, and society can also be open
this account
Khush-hali Bachat Account
A Daily Product for small Investors with semiannual returns and no

restriction on transactions.
Account activation requirement is 1000/- on the other hand minimum
balance is required for this account is 20000/ Zakat is deducted as per Zakat and usher ordinance
[FMAS] Page 8
MCB
Withholding tax apply on profit as per government s policies
Profit on the base of expected rate of return
Unlimited with drawal and deposit on this account
Only Individual can open this account.
365 saving gold account:
A Daily Product for high net worth customers with monthly returns and
higher profit on higher deposits as well
Account activation requirement is 1000/ Minimum balance requirement is 500,000/ Profit is given up to 8.23% as per expected rate of return
Profit pay out on monthly basis
ATM, virtual banking, mobile banking, call center is available

Individual, firms, clubs, associations, society can be open this account
Zakat is deducted on this account as per Zakat and usher ordinance
Withholding tax is deducted on profit as per governments policies
Saving xtra account:
A product offering high rate of return: higher the deposit, higher the
returns with 3 free cash withdrawals over the counter per month.
Account activation requirement is 1000/ Minimum balance requirement is 100,000/ Profit up to 8.5% as per expected rate of return
Profit pay out on monthly basis
Transaction limit is 3 over the counter with drawl per month
[FMAS] Page 9
MCB
ATM, virtual, mobile banking, call center are available on this account
Zakat id deducted on this account
Withholding tax on profit as per government policies
Individual, clubs, societies, associations, firms can also open this
account
365 saving account:
A Daily Product for Medium net worth customers with monthly returns
and higher profit.
Account activation requirement is 1000/ Minimum balance requirement is 300,000/ Profit is given 5% as per expected rate of return
Profit pay out on the base of semi annually
Zakat is deducted on this account
Withholding tax on profit as per government policies
ATM facilities, virtual banking, mobile banking, cal center are available
on this account
Individual, clubs, societies, associations, firms can also open this
account
Term deposit
Flexi deposit account:
Min Deposit Requirement
Profit
Profit Calculation
Permissible Currency
PKR 500,000
expected rate of return
Based on 365 days a year
PKR
[FMAS] Page 10
MCB
Tenors Available
1 month, 2 months, 3 months, 6

months, 9 months, 1 year, 2 years, 3
Profit Payment Options
years and 5 years

Quarterly, Semi Annually, Annually
Zakat
and Maturity.
Zakat is deducted as per the Zakat
Withholding Tax
& Usher Ordinance, 1980

Withholding Tax is deducted on
Profit as per the Governments
Eligibility
policy.
(Existing Account Holders)
Individuals, Firms and Companies. It
is a mandatory requirement for
booking a Term Deposit to
Mahana profit account:

Min Deposit Requirement
Profit
Profit Calculation
Permissible Currency
Tenors Available
PKR 500,000
expected rate of return
Based on 365 days a year
PKR
2 months, 3 months, 6 months, 9
months, 1 year, 2 years, 3 years and 5
Profit Payment
Zakat
years
Monthly
Zakat is deducted as per the Zakat &
Withholding Tax
Usher Ordinance, 1980

Withholding Tax is deducted on Profit as
Eligibility
per the Governments policy.

(Existing Account Holders) Individuals,
Firms and Companies. It is a mandatory
requirement for booking a Term Deposit
to have a checking account
(Current/Savings) in the Bank.
[FMAS] Page 11
MCB
Remote charges:
Call center:
Features
i. MCB Mobile
Registration/Activation/De
registration
ii. Virtual Banking Activation/Blocking
iii. Debit Card Activation/Blocking
iv. Internal Funds Transfer
v. Utility Bill Payments
vi. Mobile Postpaid Bill
Payments/Top ups
vii. Credit Card Bill Payments
viii. TPIN Maintenance/Issuance
Eligibility
All customers having singly operated

accounts in MCB Bank Limited
ATM (automatic transfer of money)

Feature:
Fast Cash
Cash Withdrawal
Funds Transfer from one registered account to another
Mobile Banking Registration
Virtual Banking Registration
Utility Bill Payments
[FMAS] Page 12
MCB
Mobile Bill Payments
Mini Statement
Balance Inquiry
MCB ATM/Smart Card PIN Change
Block Smart Card
PIN Reset for MCB Mobile users
IDP Relief Fund Collection
Credit Card Cash Advance transaction
Smart card:
Feature:
Secure and convenient deposit access instrument for payments

24 hour access to deposit account
Bill payments
Cash withdrawals
Fund transfers
Statement Requests
Utility Bill Payments
Account enquires
MCB remote banking channels registration through remote banking
channels
Prepaid visa card:
[FMAS] Page 13
MCB
A Prepaid Card is pre-funded reload-able card that is easy to use and is safer
than cash. It is operating in a similar fashion to debit card accounts but with
greater flexibility and lesser risk. Visa prepaid cards can be used to access
previously deposited funds in a Prepaid account. The funds in the account may
be spent by the cardholder through purchase transactions or cash withdrawals.
Acceptability:
MCB VISA Prepaid Card can be used to withdraw cash, shop, dine, fuel and
make online payments locally and internationally at more than 29 Million outlets
including 35000 local merchants in 160 countries worldwide. Each purchase is
debited directly from your card balance, making it easy for you to be Cash free.
Eligibility:
Prepaid Card issuance is based on the providing following mandatory
requirements.
Copy of CNIC is mandatory requirement which is acceptable after original seen.
Virtual banking:
Features:
Detailed Account Summary of all listed accounts.
Mini-statements/ Statement-by-Period
Transfer of Funds
Scheduled Payments
Payment of utility bills, credit card bills
Donations
Bulk Salary Transfer for Corporate Customers
[FMAS] Page 14
MCB
Cheque Book Request
Personal Alerts
Buy Internet Hours
Mobile Recharge facility for all mobile companies
Purchase Mutual Funds & Stocks
Mobile banking:
Features:
Non Financial
Do a Balance Inquiry
View Mini-Statement
Turn your Smart Card off ( card will activate after EOD)
Receive Transaction Alerts via Push SMS
Add/Remove Frequent Payees
Financial
Make Utility Bill payments for KESC ,HESCO ,IESCO, SSGC,
SNGPL & PTCL
Make MCB VISA Credit card bill payments
Transfer funds to any MCB Account
Buy Mobile pre-paid top ups for all Telecom companies
Make a Mobile post paid bill payment for Telecom companies
Make donations
Purchase Insurance
Eligibility:
[FMAS] Page 15
MCB
MCB Account Holder
Active ATM/Smart Card
Cell Phone Number
Customer data registered at call center
Loans and Advances

Banks grant loans to the spenders so MCB bank also grant different
kids of loan to different customers
Consumers Loans:
MCB bank offer loans for personal use to the individuals or group of
people it will be granted on the incomes of the desired individuals.
Commercial and Corporate:
MCB also offer commercial loans to the individual and group of people it
will granted on the in three ways as under:
Hypothecation: In this case ownership and possession in names and
hands of client.
Pledge: In this case ownership and possession in names and hands of
bank.
Mortgage: In this case ownership in names of bank but possession in
hand of client.
Running Finance:
It will be issue on hypo bases and personal guaranty is required for it.
Running Finance Instant:
[FMAS] Page 16
MCB
It will be issue on pledge bases and personal guaranty is required for
it.
Cash Finance:
It will also issue on pledge base pledge and personal guaranty is also
requiring for it.
Cash for Cash:
It will also issue on pledge bases but in this case pledge assets must
be liquid and personal guaranty is also required for it.
Demand Finance:
It will be issue on mortgage bases and personal guaranty is also
required for it.
MCB Rupee Travelers Cheque
Rupee Travelers Cheque, being the market leader, is the most widely
accepted way to pay cash for travel-related purposes.
MCB Investment Services
MCB Investment Services offer distribution of mutual funds managed
by the leading fund managers of Pakistan
MCB Advisory Services
MCB also provide financial advisory services, commercial structuring
support and access to capital resources to help companies
successfully finance their business/project.
MCB Lockers
Lockers of different capacities are available nationwide.
[FMAS] Page 17
MCB
MCB Home Remittance
MCB Home Remittance provides a faultless inflow of foreign
remittances credited in the beneficiarys account within minutes.
MCB Equity Capital Raising
MCB offer capital for their clients by offering common or preferred
equity to public or private investors, through initial public offers, offers
for sale, rights issues and private equity placements
MCB Islamic Banking
MCB Islamic Banking provides Reba Free and Sarah Compliance
services to a variety of customer segments
2.5 PESTL analysis:

A broad view of market is important when management is interested in
introducing better services for customers. Rapid technological change, global
competition and the diversity of buyers preferences in many markets require the
constant attention of the market vouchers to identify promises business
opportunities, see the shifting requirements of the buyers, evaluate changes in
competitors positioning and guide the choice of which buyers to target and
classify them according to respective segments. Identification of external and
macro factors that influence buyers and thus change the size and composition of
market overtime involves initially building customer profiles. These influences
include:
Political and legal environment

Economic trends
Socio cultural environment
Technological factors
[FMAS] Page 18
MCB
Political and legal environment:
Banks are strongly affected by the political and legal considerations. This
environment is composed of regulatory agencies and government law that
influence and limit various organizations and individuals. Mostly these laws
create new opportunities for business.
Business legislation has following main purposes
To protect banking companies from unfair competition.
To protect consumers from unfair business practices adopted by banking
companies
To protect the interest of the society from unbridled business behavior.
Economic trend:
A banking market requires better consumer market in volume along with

higher borrowing power. The available borrowing power depends on:
Consumer income
Saving rates
Consumption patrons
Rates of interest
Budget deficit
Exchange rates
Cost of living
Inflation
Socio cultural environment:

A society is shaped by beliefs, norms and values. People in a society
consciously and unconsciously interact with:
Themselves
Others
[FMAS] Page 19
MCB
Organization
Society
Technological factors:
Forces of technological innovation have played the most impressive role
in shaping the lives of people. The rate of change of technology has affected the
rate of growth of economy. New technology is creating deep rooted affects which
could be observed in long run. The improvement techniques involved in on line
banking. In brief PEST analysis affects the overall banking companies and
provides us the information about the external macro condition.
2.6 Contribution of organization towards economic

development:
MCB Bank Limited is one of the main contributors to the national exchequer. The
Bank paid Rs. 11,692.657M as income tax to Government treasury during 2010.
Furthermore, the Bank contributed over Rs. 6 Billion to the national exchequer as
withholding tax agent under different provisions of Income Tax Ordinance,
2001.The Banks contribution to the national economy by way of value addition
was Rs. 32.5B out of which Rs. 7.8B and Rs. 9.5B were distributed to employees
and shareholders respectively.
3 organizational structures:
Introduction
To the best of my knowledge and from different sources here under
structure of Management of MCB Bank is explained below.
Chairman: Mian Mohammad Mansha
Vice Chairman: Mr. S. M. Muneer
President / CEO: Mr. M.U.A. Usmani
Chief Financial Officer: Mr.Salman Zafar Siddiqi
Strategic
planning
[Anum rafique]Special
08020920-035
[FMAS] Page 20
&investme
asset
Risk Board of
Information
Human
Operatio
Corpor
Complian
Financia
nt banking Treasury
Audit
Wholesal
Consum
Islamic
Commerci
manage
managedirector
technology
resource
nal
ate
ce control
l control
man
e
er Chair
banking
ment
ment President
MCB
Chairman
Board of Directors
Chief Executive/President
Senior Executive Vice President
Executive Vice President
Senior Vice President
Vice President
Assistant Vice President
3.1 Organizational hierarchy chart

OG-1
OG-2
OG-3
Clerical Staff
[FMAS] Page 21
Non Clerical Staff
MCB
[FMAS] Page 22
MCB
3.2 Number of employees

Number of employees of Muslim Commercial Bank are 13,380.
In Mcb, jalal Pur Jattan branch almost 10 employees work officially
included tea boy, sweeper, and security guard as well.
Name of employees
Position in Branch
Ch. Muhammad
Branch manager
Sajjad Ahmed
Mr. Bishrat shafique
Miss Zartashia Nazir
Operation manager
Customer service
Chohan
Miss Nabila Shaheen
Teller office 1:
officer
General banking officer
Miss sadaf Aslam

Teller office 2:
Muhammad Saddique
Guard:
Muhammad Riaz
Iftikhar Ahmed
Abdul Aziz
Tea boy:
Muhammad Rameez
Chef:
Shahmoon Gill
3.3 Main office
[FMAS] Page 23
MCB
Principal Office:
MCB 15 Main Gulberg, Lahore
Registrars and Share Registration Office:
MCB 15 Main Gulberg, Lahore
M/s. THK Associates (Pvt.) Limited
HEAD QUARTER
State Life Building No.3,

Dr. Ziauddin Ahmed Road, Karachi
PROVINCIAL HEAD QUARTERS
SINDH
BALOCHISTAN
NWFP & AZAD
main offices:
CIRCLE OFFICES

REGIONAL OFFICES &
[FMAS] Page 24
BRANCH OFFICES
MCB
Branch network of MCB:
[FMAS] Page 25
MCB
Principal
Office
Area Office North
Overseas
Branches
Area Office South
Bahrain
Punjab
Khaibr
pakhtoonkhwa
Sindh
5 Circles
Balochista
n
10 Circles
2 Circles
1 Circle
25
Regions
7 Regions
12
Regions
2 Regions
710
Branches
199
Branches
262
Branches
38
Branches
3.4 Introduction of all departments
[FMAS] Page 26
Sri
MCB
There were following departments.
Account department
Remittance department
Clearance department
Cash department
advances
Customer service department
Foreign exchange department
Account department:
Every transaction which takes place in all departments is forwarded to account
department so this department tally all transactions and maintain ledger of each
departments. The branch where I complete my internship Mr. Bisharat was
performing these activities.
Remittances:
A major function of any banking system is the transfer of funds from one client or
one place to another. By providing this service to the customer the bank earns a
lot of income in the form of service charges. This department deals with local
currency remittance i.e. remittance from one city to another without actually
carrying the currency. MCB uses following instrument for transferring of money:
Demand Drafts (DD)

Pay Order (PO)
Clearance department:
All the external functions of clearing are carried by NIFT (National Institute of
Facilitation Technology) while the internal operations are performed by clearing
[FMAS] Page 27
MCB
department. It is just like any courier service which takes the cheques of other
banks and delivers the cheques of that branch to it.
Clearing is a system by which banks exchange cheques and other negotiable
instruments drawn on each other within a specified area and securing the
payment for its clients through the clearing house. A clearing house is a general
organization of the banks, basic purpose is balancing the cross obligation in the
form of cheques. When there are many banks in the country each will receive a
number of cheques drawn on other banks, deposited as well. A clearing house is
an organization where these cheques are cleared for avoiding any fraud. These
cheques may be drawn on UBL, HBL, NBP, or any other bank of Pakistan. The
respective officer collects all cheques and enters them in clearing Register. Then
officer put stamps on these cheques and arrange these cheques of different
banks and prepares schedule for them. These cheques are sent to clearing
house. Exchange of cheques takes place through NIFT.
Inward Clearing Books:

The bank uses this book to record all the cheques that are received by any bank
in the first clearing. All details of the cheques are recorded in this book.
Outward Clearing Book:
The bank uses outward clearing register to record all the details of the cheques
that the bank has delivered to other banks for clearing.
Cash Department
In cash department both deposits and withdrawals go side by side. This
department works under the accounts department and deals with cash deposits
and payments. This department maintains the following sheets, books, ledger of
account etc.
[FMAS] Page 28
MCB
Advances
It is another major department of the branch. Bank provides this facility to the
people who need advance money to meet their requirements. For getting the
advances, the first step is the preparation of credit proposal. Some principles of
lending are considered whenever financing being is made. These principles are:
Character
Capacity
Collateral
Capital
Condition
Customer service department:

Customer service officer deal the customers. Officer give them some information
related their problem that how can you solve such problems. Customer service
officer usually fill the application form, deposit slip and online slip as well.
Foreign exchange department:
This department mainly deals with the foreign businesses. Functions of this
department are as under:
letter of credit
Foreign currency accounts dealing
Foreign Remittance dealing
Letter of credit
MCB is offering its business customer a large range of options in the field of
money transfer. Letter of credit service is offered by MCB.
Foreign currency account dealing;
[FMAS] Page 29
MCB
This department mainly deals with the foreign currency like euro, ponds. Yen
etc...
3.5 Comments on the organizational structure
The MCB Jalal Pur Jattan Branch is contributing much in the economy as well as
society in which it is working. The customer of the area in which bank is located
are much satisfied because employees are very cooperative and give the
information related the customer problem in a friendly manner. But the most
critical thing I observed is that the dissatisfaction of staff with this organization
because of poor promotion strategy and congesting or a small building. They
complaint that there are too little incentives are paid. Overcrowded or overloaded
workload in many departments of the organization is just an extra burden for the
employees.
Part II
4 Internee work
4.1 Introduction of branch
I have completed my internship program in Muslim commercial bank. It is
situated on the main road in front of Municipal Model girls High School, Jalal Pur
Jattan. MCB Jalal Pur Jattan branch code is 0825. This branch introduced in
1979, in Jalal Pur Jattan. Where I did my internship program have a qualified
staff. The environment of this branch is very good, peaceful and friendly.
I have started my internship program from 2 ndaugust, 2011 to 16th September,
2011.
4.2 Detailed supervisor
[FMAS] Page 30
MCB
Name of the supervisor
Post/
designation
of
the supervisor
Miss Nabila
General Banking officer
Miss sadaf
Cashier
Miss Zardashia
Customer service officer
4.3 Weekly time table

Week 1
Supervisors
Date
Activities
2nd august
Introduction
Department
Name
to
staff
3rd august
Filled deposit slip Customer

service
4th august
5th august
6th august
Miss
Zardashia
Fill online form Customer
Miss
and deposit slip
Zardashia
service
Fill deposit slip Customer
Miss
and online form
Zardashia
service
Write cheque, fill Customer
Miss
deposit
Zardashia
slip, service
online form
department
[FMAS] Page 31
signature
MCB
Week 2
Date
Activities
Department
Supervisors
Name
8th august
Fill
deposit
online
walk-in
form
slip,
Customer
and service
Miss
Zardashiya
customer department
form
9th august
Fill
account Customer
opening
deposit
form, service
slip
Miss
Zardashiya
and
online form
10th august
Fill
account Customer
opening
form, service
deposit slip, online
Miss
Zardashiya
department
form
11th august
Zakat
exemption Customer
application, deposit
service
Miss
Zardashiya
slip, online transfer department

form
12th august
Online
form
and
deposit slip
Customer
Miss
service
Zardashiya
Week 3
[FMAS] Page 32
signature
MCB
Supervisors
Signature
Activities
14th august
Prepare
Department
debit Customer
Name
Signature
Miss
voucher for issue service
zardashia
cheque book, filled

deposit slip
15th august
Online
transfer Customer
Miss
form,
dormant service
Zardashiya
Inward
clearing, clearance
Miss Nabila
account
opening and customer and
application
16th august
form filled
service
Miss
Zardashiya
department
17th august
Online form filled, Customer

outward clearing
service
clearance
Miss
and Zardashiya
and
Miss
Nabila
18th august
Account
opening Customer
(minor) form filled, service
Miss
Zardashiya
deposit slip
19th august
Account
opening Customer
form filled, under service
Miss
Zardashiya
taking application
[FMAS] Page 33
MCB
Week 4
Supervisors
Date
Activities
Department
20th august
Demand draft, Remittance,
Miss
out
and
ward clearance,
clearing,
customer
deposit
Name
signature
Nabila
Miss
Zardashia
slip, service
online transfer
form
22nd august
Filled
online Customer
form,
23rd august
write service
Miss
Zardashia
cheque
department
Online
Customer
Miss
transfer form
service
Zardashia
department
24th august
Filled deposit Customer
Miss
slip,
Zardashia
online service
transfer
department
form(fund
transfer form)
[FMAS] Page 34
MCB
Week 5
Supervisors
Date
Activities
Department
6th September
Pay
order, Remittance
rupee
travel
Name
Miss Nabila
cheque
7th September
Clearing
inward
of Clearance
Miss Nabila
and
outward
8th September
Fed ledger
Cash
Miss Sadaf
department
9th September
Fed ledger
Cash
Miss Sadaf
department
10th
Fed ledger
September
Cash
Miss Sadaf
department
[FMAS] Page 35
Signature
MCB
Week 6
Supervisors
Date
Activities
12th
Deposit
September
account
Department
slip, Customer
service
Name
Signature
Miss
and Zardashiya
opening form, cash dept.
and
fed ledger
Sadaf
Miss
13th
Opening
Customer
Miss
September
account
service dept.
Zardashiya
stamped,
debit voucher
of
cheque
book issue
14th
Deposit
September
fund
slip, Customer
transfer service
form
Miss
Zardashiya
department
15th
Online
September
and deposit fill service
Zardashiya
16th
Affixed
Miss
September
stamped
form Customer
Customer
on service
Miss
Zardashiya
account
opening form
[FMAS] Page 36
MCB
4.4 Detail description of departments

Account department:
Every transaction which takes place in all departments is forwarded to account
department so this department tally all such transaction and maintain ledger of
each department. The branch where I complete my internship Mr. Bisharat was
performing such activities.
Remittances
A major function of any banking system is the transfer of funds from one client or
one place to another. By providing this service to the customer the bank earns a
lot of income in the form of service charges. This department deals with local
currency remittance i.e. remittance from one city to another without actually
carrying the currency. MCB uses following instrument for transferring of money:
Demand Drafts (DD)

Pay Order (PO)
All the external functions of clearing are carried by NIFT (National Institute of
Facilitation Technology) while the internal operations are performed by clearing
department. It is just like any courier service which takes the cheques of other
banks and delivers the cheques of that branch to it.
Clearing is a system by which banks exchange cheques and other negotiable
instruments drawn on each other within a specified area and securing the
[FMAS] Page 37
MCB
payment for its clients through the clearing house. A clearing house is a general
organization of the banks, basic purpose is balancing the cross obligation in the
form of cheques. When there are many banks in the country each will receive a
number of cheques drawn on other banks, deposited as well. A clearing house is
an organization where these cheques are cleared for avoiding any fraud. These
cheques may be drawn on UBL, HBL, NBP, or any other bank of Pakistan. The
respective officer collects all cheques and enters them in clearing Register. Then
officer put stamps on these cheques and arrange these cheques of different
banks and prepares schedule for them. These cheques are sent to clearing
house. Exchange of cheques takes place through NIFT.
Inward Clearing Books:

The bank uses this book to record all the cheques that are received by any bank
in the first clearing. All details of the cheques are recorded in this book.
Outward Clearing Book:
The bank uses outward clearing register to record all the details of the cheques
that the bank has delivered to other banks for clearing.
Cash Department
In cash department both deposits and withdrawals go side by side. This
department works under the accounts department and deals with cash deposits
and payments. This department maintains the following sheets, books, ledger of
account etc.
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Customer service officer deal the customers. Officer give them some information
related their problem that how can you solve such problems. CSO doing some
activities like:
Open a new account

Fill account opening form
Fill deposit slip
Fill online form etc.
Dormant application
Stop cheque requisition
Under taking application form
4.5 Activities of the department:

Remittance department:
Demand draft:
Demand draft is a written order drawn by a branch of a bank upon the

branch of same or any other bank to pay certain sum of money to or to the
order of specified person.

Demand draft is a negotiable instrument.
Legal provisions are same as that of cheque.
Thumb expression is not accepted on DD
The following are the parties.
Purchaser
Issuing branch
Drawee branch
Payee
A demand draft may be issued against the written request of the customer.
Basic requirement of demand draft is name, place name, purpose of payment,
whom make it, and most important point is demand draft is prepared in which
bank where customer have his own account. Customer can be present it in any
bank.
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MCB
Demand draft service charges:

116/- amount charge on 100,000/-, on 200,000 or more than charge 0.1% & 16%
on that amount.
Pay order:
Pay order is present in own branch like MCB issue pay order for MCB branch on
the request of its customer. If customer presents it in any other branch like NBP
then MCB received it via NIFT and check that pay order.
Duration of pay order in which pay order can be present is 2 year.
The following are the parties:
Purchaser
issuing branch
payee
Charges must be recovered at prescribed rate.
Pay order is prepared like demand draft.
A record of all issued and paid should be maintained.
Credit voucher should be prepared
To accept Transfer, Transfer delivery, clearing and collection cheques

from the customers of the branch and to arrange for their collection.
To arrange the payment of cheques drawn on the branch and given

for collection to any other branch on MCB or any other members or
sub member of the local clearing house.
Receiving
and
scrutinizing
the
cheques
instruments
[FMAS] Page 40
and
other
deposit
MCB
Fixing the stamps.
Returning the counter file to the depositor.
Certificate and confirmation by the officer in charge of the

department. ,
Separating the cheque into transfer, transfer delivery, and clearing

cheques.
Debit Voucher:
Officer made debit voucher, in case of clearance when debit the balance of
account holder.
Debit voucher also prepared when cheque book issued to the customer.
Credit voucher:
Incase, when cheque does not use officer prepare credit voucher like prepare
credit voucher when manager put cash into the ATM machine. Credit the ATM
head and debit banks lead office.
Debit Advice:
If bank have cash in excess then it transferred out to the main branch Gujrat. And
prepare the debit advice. This advice has four copies (A, B, C, D). The A and C
for bank use and D copy go to the MCB cash bus. But B copy canceled.
CSO give the information related opening account mean which one is best for specific
purpose, minimum amount that required in different accounts, fill up forms like account
opening form, online transfer fund form, walk in customer form, dormant application,
deposit slip, ATM , undertaking applications etc.
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MCB
Deposit slip:
It is used when customer wants to deposit cash in his account. In case of
opening bank account, account number does not require.
Its include branch code, date, account title, account number, account type,
currency, bank or branch name in which you deposit your cash and also mention
either you are deposit in cash or in cheque with full amount.
Fund transfer form (online transfer money):
Major function of all banking sector is transferring of funds or rupees from one
place to another place and one person to another. Bank earns a lot of profit by
charging different charges on this service.
Opening account:
If customer would like to open an account then he or she should meet the branch
manager or customer service officer who gives him/her application form
Application form requires some basic information of the customer that is
necessary of opening an account like type of account, applicant information, next
of kin, and smart card type, know your customer.
Specimen card:
Specimen card is attached with application form. Its contain branch code,
account title, account name, account number, and signature of the customer who
wants to open his or her account.
Signature on specimen card is helpful in case of verification of signature for
avoiding fraud.
Record account opening information:
Manager record the necessary information in the register and computer as well.
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Letter of thanks:
Bank sent a letter of thanks to the new customer.
Cheque book:
Cheque book is issued after opening an account and received the letter of
thanks.
Prepare debit voucher for issuance of cheque book and make entries in register.
ATM transaction dispute form:
ATM transaction dispute form used if customer faced any problem related to ATM
card. In this form put information about account holder detail, transaction detail.
One copy is for bank use and other is goes to customer.
Inactive account:
In case when customer did not use his account since last two years, account will
be inactive.
Account closing:
If customer wants to close his account then firstly he must open his it after that
clear all the charges and withdrawal all amount from the account. When account
balance is nill or zero bank close that account in the system firstly, take prints of
those sheets and attached it with account opening form. Canceled all the
documents with red pen and write on it "closed account".
Zakat exemption received:
Some account holder does not want to deduct Zakat from their account in that
case they fill Zakat exemption form.
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MCB
Zakat deducted if customer have 60,000/- or more than 60,000/- balance in his
account. But on BBA account, and current account Zakat does not deduct.
Diseased case:
If account holder died in that case account balance transferred to his family or
wife. On that time, familys data send to head office after approvals of head office
bank prepare a pay order for transferring of credit.
Pay order is present in own branch like Mcb make pay order only for Mcb
Branch. If wife or any member of his family present PO in NBP then Mcb
received it through NIFT and check that PO.
Customer can present PO with in 2 years.
4.6 Task/project assigned during internship

From 2nd august to 6th august
On the very first day I am just observe the bank staff and internee work from
other internee those all already worked in the bank. Basically first day is my
introduction day with staff and other internee. In the next days Miss Zardashiya
guide me how to fill deposit slip and online form. Important points related those
form mean which things you must be filled like branch name and code, date etc.
Tasks:
Deposit slip:
It is used when customer wants to deposit cash in his account. In case of
opening bank account, account number does not require.
Its include branch code, date, account title, account number, account type,
currency, bank or branch name in which you deposit your cash and also mention
either you are deposit in cash or in cheque with full amount.
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MCB
When customer deposit his money through cheque, attached this cheque with
deposit slip, write bank name, total amount in figure and words as well, customer
mobile number and take his signature on it. After deposit, bank gave copy of
deposit slip to the customer.
Fund transfer application form:
Major function of all banking sector is transferring of funds or rupees from one
place to another place and one person to another. Bank earns a lot of profit by
charging different charges on this service.
fund transfer application form include branch name and code, date, from which
instrument customer wants to transfer his fund and in which currency, amount in
figure and words, beneficiary detail, applicant detail.
If customer is not account holder pay 174/- as a service changes on the other
hand if customer have his account in that branch pay 145/- as a service changes.
Therefore, business account holder does not pay any service charges.
If amount is more than 25000/- then 3% charges will apply on that amount but in
case amount is greater than or equal to 50000/- bank attached walk in customer
form.
From 8th august to 13th august
In these days I have filled deposit slip, online form when walk in customer form
attached with online form, and learnt what the Zakat exemption application is? All
these work have done in customer service department. I have already mentioned
above, in this department Miss Zardashiya supervise me.
Tasks:
Opening account:
[FMAS] Page 45
MCB
If customer would like to open an account then he or she should meet the branch
manager or customer service officer who gives him/her application form
Application form requires some basic information of the customer that is
necessary of opening an account.
CNIC copy and photo of applicant

Type of account that customer wants to open
Nature of account and currency
Put the information in personal information-applicant # 1
In joint account applicant #2 and 3 also be fill up
In case of business account information write in business account area
otherwise it can be canceled

Detail of other banking relationship
In account opening instruction write information of account and either
he want to deduct Zakat or not, either its individual or jointly, in which
currency customer wants to open his account
In 24/7 smart card section either customer wants to use smart card
and which one
Next of kin information is also required
Introducer information
In Document required section basic document that require for opening
an account is attached with opening form if yes then tick in that box
Know your customer in a basic part of the opening an account in which
write information about branch code and name, date of account
opening, personal information, nature of account, purpose of account,
education etc is required.
In case of Minor Account holder (below than 18 years) information is required:
Father or Mother CNIC copy or any other guardians CNIC copy

Customer result card
Scholarship copy (if it is a purpose of opening an account).
B- form
[FMAS] Page 46
MCB
Specimen card:
Specimen card is attached with application form. Its contain branch code,
account title, account name, account number, and signature of the customer who
wants to open his or her account.
Two photos attached with specimen card in that case if customer can not write
signature in English.
Signature on specimen card is helpful in case of verification of signature for
avoiding fraud.
Stamps affixed in application form:
Used signature verified (0825) on each signature. But, if customer did not write
his signature bank used his thumb expression as a signature in that case use
stamp LTI/RTI affixed in my presence, original CNIC seen & duplicate attested
affixed on CNIC, MCB Bank original stamp affix on date, crossing stamp, term
and conditions read & understand & duplicate AOF received stamp, affixed on
application form.
Account opening register:
Manager record the necessary information in the register and allot the account
number from this account opening register. In register data recorded in serial vise
and it maintain every type of account. After opening an account customer service
officer enter the applicant data in the customer for the safety purpose and
reducing the time consumption.
Letter of thanks:
Bank prepared a letter of thanks for a new customer. When opening an account
bank send the letter of thanks to the applicants. It increases the good will of the
[FMAS] Page 47
MCB
bank in customer mind. The main purpose behind the sending letter of thanks is
to ensure the address of applicants, either it is correct or not.
Cheque book:
Cheque book is issued after opening an account and received the letter of
thanks.
For issuance of cheque book prepare debit voucher, make entries in register.
When customer arrived for cheque book, write signature on register also on
cheque book requisition card then Sir Bisharat issued cheque book to the
customer.
Cheque book issuance charges:
Saving account cheque book charges: 150/Current account cheque book charges: 300/From 15th august to 23rd august
I have completed my tasks those assign me from my supervisors Miss
Zardashiya & Miss Nabila. In these days I have seen clearing process, how Miss
prepared Demand Draft, Account opening form. I learned whole process of
account opening of individuals practically. I remained involved very much in
practical activities of account opening as Miss Zardashiya whose duty was
account opening would remain very busy as number of customers coming for
account opening and getting information was high. So I assisted her.
Tasks:
Inward clearing:
[FMAS] Page 48
MCB
When Mcb cheques are present in another branch like NBP, UBL, BOP, etc then
these branches send these cheques to a specific branch through NIFT (National
Institute of Facilitation Technology) for clearing. In inward clearing sir Bisharat
check signature of the account holder, balance in account of account holder. After
checking the signature Sir Bisharat put stamp verified signature and Maam
Nabila put crossing and clearing stamp in front of cheque and endorsement on
the back of the cheque then Debt the customer balance in account and posted it.
In case customer have not enough balance in his account then bank charge
300/- whatever the account customer have.
Outward clearing
When cheques of any other branch like NBP, BOP, UBL, AB, etc are present in
Mcb branch for deposit it goes to the NIFT. NIFT send it to the relevant branch for
clearing. After clear cheques other bank branches Debit the account and balance
of Mcb account holder will be credited.
When Maam Nabila receives cheques she put the crossing stamp in front of
cheque. Prepare credit voucher. After stamped those cheques attached with add
list & bundle cover, enveloped it with stamp and send it through NIFT for
clearing purpose.
Bundle cover in light orange color is used for local clearance.
Bundle cover in light green color is used fir intercity clearance.
From 6th September till end of the day:
In these days basically I repeat my work that I have already done. Fed (federal
excise duty) is a major task that assigned me from Miss Sadaf who is work in
cash department.
[FMAS] Page 49
MCB
Unfortunately I did not more work (except fed) in cash department due to the
restriction from manager side. He did not allow the internee to go in the cash
department. So I have no idea about the procedure of cash deposit or any other
cash department related things.
4.7 Summary of learning

4.7.1 Skills & Qualifications gained from internship
Before doing internship I have never gone to bank and no idea about procedure
that use in bank earlier. But now I have completed my internship program that
helps me how to change my behavior according to the environment e.g.
I have gained practical experience and a lot of information through
internship.
Through workings of many departments. I observed the procedures,
before doing this we just say its very easy but now I observed all
activities and I can say its really difficult.
I have observed different application of accounting practically
How officer deal with customer in a friendly manner.
How to work under pressure
How to manage the office
My communication skill improved during internship program
Gain work experience practically
[FMAS] Page 50
MCB
Level of efficiency increase.
Respect the work regulations
Time management, internship makes me punctual
fulfill the instructions of your advisor as well as you can
Perform your work in a healthy and secure mode
4.7.2 Kind of responsibilities undertaken during

internship
I have done following kind of works in works;
Prepare CBIC (cash book issuance charges) debit voucher
I observed the process of clearing and record inward and outward
clearing in their record keep book

Filled account opening form and affix stamps on it.
Filled deposit slip
Filled online transfer form
Record fed in their fed ledger book
Deal with different customers
4.7.3 Internship influence the Future career plans

Internship is necessary for the completion of degree, but I have learnt many
things which will be helpful for me in future.
Before applying for a new job, internship proved to be more useful
& beneficial for me
[FMAS] Page 51
MCB
This practical knowledge would supports in dealing with people as
well as ease to understand the behavior of customer and institution
relationship.
This internship proved as a great personality developer for me in following ways
which could leave a great impact on my future;
Gained work experience

Got confidence of doing job
Help me to decide weather banking would be suitable for me or not.
Learnt how to deal with customer
How class room knowledge implement in practical life
How to do work in stress environment
Behavior with senior and junior as well
As a result I would surely be getting a greater position in my future career.
4.7.4 Correlation of activities with classroom work

Basic purpose of internship is to apply the knowledge practically that we have
learnt in class rooms. Classroom knowledge little bit related with practical
knowledge. In class rooms teachers told us about the terms & conditions as well
as the procedures of doing work but there is some differs from theoretical
knowledge. Class room Lectures cant give us real view but this internship
helped us to understand the reality of what we study in classrooms. As a student
of business administration it would be perfect for me mean I have seen
practically and implement which I learnt in class room. Basic things that I have
already read in class room are correlated with those activities that I have
performed during internship. Our teachers used examples of different banks
while delivering their lectures. Mostly activities relate with subject Money &
Banking and fundamental of accounts as well. In which we study about credit
and debit the account, make entries, demand draft, pay order, different types of
cheques & other product & services of banks.
[FMAS] Page 52
MCB
conclusion of the report:

5.1 Conclusion
As I have studied and analyzed MCB Bank Ltd I found out that this a good bank
as its working, management is concerned.
First of all the reason of this is that there is no directive style in the management
of MCB and which shows that there is decentralization in the Bank and every
branch manager can take decision according to the situation.
MCB is providing their customers with wide range of services including online
banking, virtual banking and some of their new products in the pipeline; include
ATM network etc shows that MCB Bank is taking good care of their customers.
MCB Bank made heavy investments, towards enhancing its capabilities in the
area of automation and technology. MCB is well positioned to meet client needs,
with improved competitive advantage.
5.2 general observations:

During my internship at MCB I have observed that some people are over
burdened and some people used to sit idle for most of their working hours. There
should be work load analysis for all employees and work load should be
distributed respectively keeping in view the capacities and capabilities of
employees. The bank should improve its online transaction system and intranet.
As system failure is encountered often.
New marketing strategies should be developed to attract customers. A research
cell should continuously try to gather information about the present action of its
competitors and their expected future actions. So in this way more effective
[FMAS] Page 53
MCB
strategies can be formulated.
The performance reward linkages should be made strong as it said, A happy
employee deliver more than he receive from organization. MCB Bank limited
should become specific about its competitors, so that it can understand who its
competitor is in the first degree and who is in the second degree. Then the firstdegree competitors should be watched closely. MCB should continuously
conduct its financial analysis and compare it with that of other banks. In this way
consciousness about the banks financial matters will tend to improve. More
training and development programs should be launched in order to clear the
concepts of employees about new products and banking techniques.
Internees are not considered as a part of the organization so are not allotted as
such assignments. Theres no proper arrangement for guidance of internees.
And from the financial and when I conduct comparative analysis with other banks
I found that it is somewhat better than others, so I can say that MCB Bank is
performing very well.
5.3 SWOT analysis
Strength:
MCB is the first Pakistani privatized bank and because of its quality
management, marketing, innovation in products and services is
performing well in financial market.
Has established a good reputation in the banking market
Flexibility with the changing environment
Safe and secure investments venture
Innovative and new technology adapter
Well Equipped and fully secure environment
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MCB
Modernized banking (online + Internet)
MCB Mainly operated by manshas group.
The bank has efficient IT infrastructure and networ4k of on line
branches.
MCB is in its over 63 years of operation. It has a network of over 1,000
branches all over the country with business establishments in
Bangladesh, Sri Lanka and Bahrain.
Being the senior bank in Pakistan it is highly recognized all over
Pakistan and it is very well known among its customers
Strong customer relationship.
MCB is also providing mobile banking for best satisfaction of customer.
At present it has the largest ATM network in Pakistan.
The bank has huge amount of assets
The bank is involved in different investing activities where there is a
huge amount of output available for the bank that bank can use for its
growth
MCB has a very senior and dedicated work force as well as young and
creative staff; those are big asset for the bank.
Weakness:
The majority of people are not well aware about the products of MCB.
Therefore it should advertise extensively especially RTC and Master
Cards.
In MCB there is lack of specialized skill because of job rotation policy
of human resource department. The bank should concentrate upon
increasing its abilities on individual service basis.
Mismanagement of time is another big mistake in MCB branches, the
bank official time of closing is 5:30pm but due mismanaging of time
[FMAS] Page 55
MCB
allocation and work the staff is normally on their seats till 7:00 or 8:00
clock.
Slow improvement and acceptance of technological changes
More emphasis on deposit accumulation and less on their mobilization
Networking problems regarding ATM
Weak MIS interconnectivity among the Division
No mobile ATM services in rural areas
Though Muslim Commercial Bank installed computer yet the system
has not totally shifted on computer. Manual procedure is still there
hence computer facility is not fully availed. It should be fully availed
and system should be fully computerized.
The large number of customers of MCB is uneducated.
The old staff resists adopting change like adoption of new technology.
Less job satisfaction of employees.
Promotions generally on seniority basis.
As most of the employees are young they have more tendencies to
switch the organization and to seek more opportunities.
Opportunity:
Greater potential and opportunities for Credit Division if Liberal Policies
being adopted.
Can grab more market share for its RTCs, remittances and foreign
exchange department through effective promotional and liberal policies.
Adoption of information technology will improve the customer services.
Establishing more Foreign Branches
Local Setup should be expanded.
Internet Banking
Some more innovative products and services should be introduced.
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MCB
Since the Bank has an extensive networks of branches so if the bank can
be able to computerize all of its branches then it can be able to capture
the market more efficiently
The bank has already large number of customers by providing better and
better services to their existing customers, but word of mouth can also be
helpful in increasing the number of customers to have a competitive
advantage over its growing number of competitors.
Since the Bank is earning a lot of profit per annum so by increasing the
employees salaries and providing incentives the Bank can produce more
loyal employees that can increase the productivity.
Emergence of Islamic banking in the country and MCB is increasing its
Islamic banking operations.
Bank has earned a good name by introducing innovative products like car
financing home financing credit cards these products can easily enhance
the market share.
Free staff training facilities offered.
Elimination of risk of fraud through professional training
Opportunity to open branch in ruler area to increase its branch network
and gain more profit.
The bank can earn more profit by advancing to farmers and industrialist at
low rates.
New schemes for deposits and finances should be introduced regularly
Threat:
Change in government policies has affected the banking business. Still
banks have to wait to get permission of state bank. The freezing of foreign
currency accounts is a vital example of letting people not to trust on
banks.
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The decrease purchasing power of consumer in the current economic
situation of the country affecting the business activity speed too much and
the result is the low investment from the investors in new projects can
create problem for the bank because it is working a lot in trade.
Downsizing is potential threat for MCB employees and they are losing
their confidence towards bank performance
Changing environment of banking
Instable Govt., economical and political conditions are a great threat.
Due to increasing number of foreign banks in Pakistan which offer a very
attractive package for their employees the very key employees of the bank
are more likely to resign which is a very major threat.
Not all branches are computerized neither providing ATM services and no
online banking and the customers demand for these services is increasing
day by day so Bank should computerize all its branches.
People losing trust in banks
The market is already saturated uncertainty in Pakistan and poor law and
order situation are also big threat for bank
Restructuring of privatized banks
Cost of doing business is day to day due to energy crises so its very hard
to complete with financial sector
Government policies are changing day by day and government stability is
also not there.
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6. Recommendations:
From the Quantum of the profit and its financial data it can be easily
judged that after privatization, MCB is performing well. Its deposits are
growing day by day and so its profitability. The controlling body is
responsible for the productive performance of the Bank.
Following are my observation and suggestion to improve the efficiency for
the development of the bank.
Bank should give some more incentive to its employees in order to
remove the conflict between lower and higher officers and should try to
improve the working condition of the bank.
As such system should be designed that every employee who has some
problems with his officers can communicate it to the higher management
and some steps must be taken to improve that.
Recruitments should be strictly on merit basis and induction should be
after proper and extensive training.
Old and lazy staff should be replaced by young, qualified and energetic
staff.
Foreign branches should be opened in order to capture the international
market and to earn international repute for the bank.
Working environment, equipment, furniture and staff dressing should be
according to the modern banking style.
Proper attention should be paid to upgrade customer services.
Bank should adopt the global organizational banking structure to meet the
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international standards of banking sector.
Internees should also be considered part of the organization, and should
be given some practical work as well in order to give them a more detailed
knowledge regarding work.
IT department should be made efficient. Computer software should be well
maintained and monitored in order to prevent delays in work. Software
problems should be managed.
[FMAS] Page 60
MCB
References
Internet Source:
Web Muslim Commercial Bank. www.mcb.com.pk Dated: November

12, 2011. Time: 4:00pm.
Web Muslim Commercial Bank. http://mcb.com.pk/An_Report.htm
Dated: November 13, 2011. Time: 3:00am.
Internship report on Muslim Commercial Bank. November 15, 2011.

From http://www.scribd.com/doc/36882600/MCB-internship-report
Others:
Muslim Commercial Bank. Annual Report 2010 (December 31, 2010).
Muslim Commercial Bank. Branch operational Manual (Version 2.0December 2010).
[FMAS] Page 61
MCB
[FMAS] Page 62

Main Body of MCB

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Main Body of MCB

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2. Overview of the organization:

an authorized capital of Rs. 15 million. The Bank

[Anum rafique] 08020920-035

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Nature of the organization

2.3 Business volume, reward honors & success stories etc

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Best Bank Award 2008

Asia Money Award

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A Non-profit bearing account for small depositors who cannot maintain a

Current life account:

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New foreign currency current account:

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A Daily Product for small Investors with semiannual returns and no

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Profit pay out on monthly basis

ATM, virtual banking, mobile banking, call center is available

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1 month, 2 months, 3 months, 6

Profit Payment Options

years and 5 years

& Usher Ordinance, 1980

Mahana profit account:

Usher Ordinance, 1980

per the Governments policy.

[Anum rafique] 08020920-035

All customers having singly operated

ATM (automatic transfer of money)

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Secure and convenient deposit access instrument for payments

[Anum rafique] 08020920-035

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Loans and Advances

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2.5 PESTL analysis:

Political and legal environment

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A banking market requires better consumer market in volume along with

Socio cultural environment:

2.6 Contribution of organization towards economic

Senior Executive Vice President

Executive Vice President

Senior Vice President

Assistant Vice President

3.1 Organizational hierarchy chart

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3.2 Number of employees

Miss sadaf Aslam

3.3 Main office

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State Life Building No.3,

NWFP & AZAD

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Branch network of MCB:

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Area Office North