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2.

1 quality management system references


Affiliations, Certifications and franchises Certifications.
CONTEC has certified our processes and activities through the norms of
ISO9001:2008, NTS AV01, NTS AV02 and NTS AV04 stimulating us more and
more to offer services with high quality standards.
AMERICAN EXPRESS ANATO. National Association of Travel Agencies. Affiliated
ANDI. National Association of Manufacturers

IATA. International Air Transportation Association


FENALCO- National Federation of Merchants Affiliated

ISO 9001:2008
NTS AV01
NTS AV02
NTS AV04
IQNET
In recent years it has been seen that this philosophy has been changing and
the recruitment of services of third party for planning and coordination for
weddings has increased a lot. Every day more and more brides are seeking
counseling of professionals about methods of how to save time, money and
specially a smooth way to achieve it without all that stress.
The Wedding Planner has to be a person who can be able to handle personal
matters of both family and couple. Thats why the person who has to be the
"Wedding planner" must have the following features:

Creative
Dynamic
Organized
Retailer
Sense of humor
Objective
Responsible
Open to new ideas
Tolerant
Be able to work under pressure

Among the main functions that a Wedding Planner can have are the following:
1. Give suggestions and ideas on innovations and new services.
2. Provide advice and guidance on hiring other services.
3. Coordinate and accompany the couple in meetings with suppliers.
4. Be responsible for payment of the various services saving time and money to the couple.
5. Keep a control of times of the party and ceremony.
6. Coordinate the event, keeping a schedule for all suppliers and coordinating them until the
last moment.
Quality management
Processes Quality Management Project include all activities of the performing
organization that determine quality policies, objectives and responsibilities
relating to quality so that the project will satisfy the needs for which it was
undertaken.

Quality Planning:
During this process, the quality standards that are relevant to the project are
identified and determined how to satisfy it.
Perform Quality Assurance:
During this process, quality norms which are important for the proyect are
identified and it seek a way to apply it.
Perform Quality Control:
This process consist on check that all the results of the proyect have been done
if there is an underperformance, you have to look for it and fix it. It's very
important be aware that deliver a good service for the customer is one of the
most important things for the proyect manager. The manager himself must be
looking after for a good integration of all areas through process and activities
established so it can fulfill and surpass expectatives set.

2.2 legal and manteinances references


1. It is essential for the "Weeding Coordinator" take his time necessary to
define the range of his wedding, deliverables and customer requirements. This
will help you have a good understanding between the company and the
customer and close the gap that normally exists in this kind of projects.

2. It's required a periodic review of the recommended guide to perform any


necessary changes and adapt it to the reality of the company. Remember that
the world and people are constantly changing, so their expectations and needs
too. The company must learn to adapt to that kind of changes.
3. The administration and risk management was not considered within this
document. However, all weddings are different and each could happen mishap
which has not been considered. As part of learning must have a good
organization, it is important to make a plan like countermeasure for that kind of
unexpected events.
4. It is important that before our company start to providing services in the
market, you have to make sure that you have clear policies on human resource
management and acquisitions. In order to ensure our advisors have a solid
foundation of how to be proceed and go on situations they can be presented
related to these areas. Also, in future studies, they could be developed further
and establish a more appropriate way to manage them.
5. It is recommended that after of the first 5 weddings performed, go through
with a review of the schedule to actually measure the effort that is putting to
events. This in order to evaluate whether established estimates are accurate. If
not, we need to reassess the price list of services and adjust it.

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