Task Sheet No.

2-11
Restoring Operating System
Introduction
Config\System Missing - System Restore from Recovery Console
This article applies to the following type of errors:
Unmountable Boot Volume
Can't run System Restore in normal mode or safe mode, can't open programs
Windows XP could not start because the following file is missing or corrupt:
\WINDOWS\SYSTEM32\CONFIG\...

Stop: ... {Registry File Failure} The registry cannot load the hive.
System error: LSASS.EXE
When trying to update a password the return status indicates that the value provided as the
current password is not correct.

Resolution:
A. Boot the system into the Recovery Console and CHKDSK
1. Insert the Windows XP CD into the top CD drive
2. Turn the computer off.
3. Setup the computer to boot from CD: either by pressing F2, F9 or Delete to go in BIOS
or by pressing F12 on Dell computers to launch the Boot Device Menu
4. Press any key to boot from the CD hit ENTER as soon as you get the message
5. Wait ~3 minutes for the Windows Setup to initialize
6. Press R to repair windows using recovery console at the Welcome to Setup screen.
7. Wait a couple of minutes while setup examines the hard drive.

RTC TALISAY
CITY
Negros
Occidental

CBLMs on
Computer Hardware Servicing
NC II
Diagnosing and
Troubleshooting Computer
Systems

Date Developed:
January 2013
Date Revised:
March 2013

Document No.
Issued by:

Developed by:

PABLITO S. BABOL JR.

Revision #

Page

8. Press 1 on the top of the keyboard when you will be prompted to choose a Windows
installation.

9. You will be prompted to enter the Administrator password. Press Enter if no password
was set.
Microsoft Windows XP<TM> Recovery Console.
The Recovery Console provides system and recovery functionality.
Type EXIT to quit the Recovery Console and restart the computer
1: C:\WINDOWS
Which Windows installation would you like to log onto
<To cancel, press ENTER> ? 1
Type the Administrator password:
C:\WINDOWS>_

10. Perform a disk check:

chkdsk /p
fixboot

11. Type exit to restart the computer.

12. As soon as the computer starts hit F8 every second to bring up the Advanced Options
Menu.

13. Choose the Last Known Good Configuration.

14. If these steps didn't resolve the issue go back in Recovery Console.

RTC TALISAY
CITY
Negros
Occidental

CBLMs on
Computer Hardware Servicing
NC II
Diagnosing and
Troubleshooting Computer
Systems

Date Developed:
January 2013
Date Revised:
March 2013

Document No.
Issued by:

Developed by:

PABLITO S. BABOL JR.

Revision #

Page