BBPP1103/JAN07/F-RR

PART A

INSTRUCTIONS ● There are FIVE (5) questions in this part.

● Answer ALL questions.

QUESTION 1

Identify and explain ONE (1) management function performed by a manager of a

hypermarket in Malaysia. Provide ONE (1) appropriate example to support your explanation.

[Total: 4 marks]

QUESTION 2

a) Identify and explain ONE (1) difference between group and team.

b) Suggest ONE (1) situation where team will outperform group. Explain.
[Total: 4 marks]

QUESTION 3

There are two types of organisation design, namely organistic and mechanistic
organisations.

In your opinion, which type of organisation design is more suitable for:

a) a website developer; and

b) a local public university.

Provide ONE (1) reason to support your answer.

[Total: 4 marks]

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QUESTION 4

“Changes are expected in every organisation. However, whenever there is a change, there
will be a resistance, whether it is from employees or from the organisation itself.”

Suggest TWO (2) tactics that can be used by a manager to handle resistances. Explain your
suggested tactics.
[Total: 4 marks]

QUESTION 5

“Controlling is a process of ensuring organisational activity is being carried out according to

the approved plans.”

Identify and explain TWO (2) perspectives that need to be controlled so that organisation’s
goal can be achieved.
[Total: 4 marks]

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PART B

INSTRUCTIONS ● There are FOUR (4) questions in this part.

● Answer THREE (3) questions only.

QUESTION 1

Performance appraisal is the process of appraising work performance and provision of

feedback on the appraisal.

a) Identify and explain TWO (2) purposes of implementing performance appraisal.

(4 marks)

b) Identify and discuss TWO (2) most suitable parties to conduct performance appraisal
for staff. In your discussion, provide ONE (1) justification for your suggestion.
(6 marks)

c) As a human resource manager of tyre manufacturing firm, suggest TWO (2) criteria
that you will use in your staff performance appraisal. Explain the criteria and provide
ONE (1) justification for each suggested criteria.
(10 marks)

[Total: 20 marks]

QUESTION 2

a) Planning means the setting of goals that a firm wants to achieve and to determine the
actions need to be taken to attain the goals.

As a general manager of a firm involved in the computer industry, identify and explain
FOUR (4) characteristics a proper goal should possess. Provide ONE (1) appropriate
example for each.
(12 marks)

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b) Planning is a process that does not provide benefits to a firm considering the long
time taken and the high cost of planning.

Do you agree with the statement above. Discuss TWO (2) reasons for your opinions.
(8 marks)

[Total: 20 marks]

QUESTION 3

Decision making is a process of identifying problems that existed, generating solution

alternative, choosing the best solution and implementing it.

a) Identify and explain TWO (2) decision making environments that a manager might
face.
(6 marks)

b) Explain THREE (3) problems that can hinder a manager to make a rational decision.
(6 marks)

c) Suggest TWO (2) ways to improve the quality of decision making. Explain your
suggestions and provide ONE (1) appropriate example for each.
(8 marks)

[Total: 20 marks]

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QUESTION 4

Organisation structure is the job order, division or department that influences the individual
and group behaviour towards objective attainment of the firm.

a) Identify and discuss THREE (3) factors that influence the organisation structure of a
firm.
(9 marks)

b) Differentiate between “line authority” and “staff authority”.

(4 marks)

c) i) Explain the meaning of centralisation and provide TWO (2) situations where it
is suitable to be practised.

ii) Explain the meaning of decentralisation and provide TWO (2) situations
where it is suitable to be practised.
(7 marks)

[Total: 20 marks]

END OF QUESTION PAPER