Read Me
P/N 302-002-126
Rev 01
June, 2015
This document contains information about Device Services Support (DSr) Version 20.0
Hotfix 3 release. Topics include:
Revision history
Revision history
The following table presents the revision history of this document.
Revision
Date
Description
01
June, 2015
First release
Hotfix description
This hotfix Read Me provides information detailing changes or enhancements to Network
Configuration Manager Device Services Support (DSr) Version 20.0 Hotfix 3.It also includes
information on hardware and software requirements, as well as fixed and known issues.
Related publication
EMC Smarts Network Configuration Manager Device Services Support (DSr) Version
20.0 Hotfix 2 Support Matrix
EMC Smarts Network Configuration Manager Device Services Support (DSr) Version 20.0 Hotfix 3 Read Me
Software components
This hotfix contains the following third-party software components:
Md5
Sort table
These components are licensed under the BSD and the MIT licenses, respectively. The
EMC Smarts Open Source License and Copyright Information document provides
information on these licenses.
EMC Smarts Network Configuration Manager Device Services Support (DSr) Version 20.0 Hotfix 3 Read Me
Prerequisites
Prerequisites
The following prerequisites are needed to upgrade to Network Configuration Manager
Device Services Support (DSr) Version 20.0 Hotfix 3.
Platform-specific requirements
If you are running any other version lower than Network Configuration Manager 9.1,
you must first upgrade to Network Configuration Manager Versions 9.1 or later.
For additional hardware and software requirements, refer to the EMC Smarts Network
Configuration Manager Installation Guide.
EMC Smarts Network Configuration Manager Device Services Support (DSr) Version 20.0 Hotfix 3 Read Me
Known issues
Known issues
The following are known issues in this Network Configuration Manager Device Services Support
(DSr) Version 20.0 HF 3 release. Unless otherwise noted, issues listed here apply to Linux,
Windows, and Solaris environments.
Original
Hotfix
release
CQ/ticket number
Issue
Workaround
SR 30855404
CQECC00487503
12.0.0
HF5 Build
385
CQECC00495460
12.0.0
HF12 Build
784
12.0.0
HF13 Build
863
CQECC00634200
13.0 HF 1
Build 30
CQECC00635298
13.0 HF 2
Build 103
CQECC006373028
13.0 HF 16
Build 130
CQECC00637458
13.0 HF 16
Build 130
CQECC00640576
CQECC00638268
14.0 HF 18
Build 43
CQECC00640720
14.0 HF 18
Build 43
/etc/init.d/vcmaster restart
EMC Smarts Network Configuration Manager Device Services Support (DSr) Version 20.0 Hotfix 3 Read Me
Known issues
CQ/ticket number
Issue
Workaround
Original
Hotfix
release
CQECC00642312
15.0 HF 1
Build 51
CQECC00642503
15.0 HF 1
Build 51
CQECC00644024
16.0 HF 2
Build 16
CQECC00649917
18.0 HF 1
Build 8
IS-3863
20 HF 3
Build 53
EMC Smarts Network Configuration Manager Device Services Support (DSr) Version 20.0 Hotfix 3 Read Me
Fixed issues
Fixed issues
The following are fixed issues in Network Configuration Manager Device Services Support (DSr)
Version 20.0 HF 3. Unless otherwise noted, these issues apply to Linux, Windows, and Solaris
environments.
Original
Hotfix
release
JIRA/ticket
number
Symptom
Description of fix
IS-3747
SR71111378
20.0 HF 3
Build 53
IS-3734
SR68542408
20.0 HF 3
Build 53
IS-3057
SR69924098
Cisco 1841 routers showing 1 card instead of 2 The physical hardware pull using SNMP was not
providing slot information for Card and Ports,
which has been fixed in release
20.0 HF 3
Build 53
EMC Smarts Network Configuration Manager Device Services Support (DSr) Version 20.0 Hotfix 3 Read Me
Note: In the examples in both the Install and Uninstall instructions, [Product Directory] is
used; however you must substitute [Product Directory] with your actual installation
directory path.
Note: Solaris and Windows Server 2003 is only supported on NCM releases prior to 9.3
For both Linux and Solaris, you can determine your product installation directory by
examining /etc/voyence.conf, and looking for the text VOYENCE_HOME.
For Windows, you can determine your product installation directory by accessing the
Registry key at:
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Voyence\Control\Configuration\
VOYENCE_HOME.
In Windows environment, if the DSr hotfix installation fails with an error message
stating that the Java virtual machine could not be found, you must verify that the PATH
system variable under Environment Variables contains the location of the Java
installation on your computer.
The following sections provide details regarding installing the hotfix in different environments:
Note: If any files in the custom package folder conflict with files in the DSr Hotfix, a
warning appears.
Note: For cluster environment DSR should be installed on both Application Server and
Device Server.
EMC Smarts Network Configuration Manager Device Services Support (DSr) Version 20.0 Hotfix 3 Read Me
Action
Command
bash NCM_Device_Drivers_20_HF3_Linux.bin
(Follow the prompts to install.)
/etc/init.d/vcmaster stop
Action
Command
bash NCM_Device_Drivers_20_HF3_Linux.bin
Follow the prompts to install.
Note: If any files in the custom package folder conflict with files in the DSr Hotfix, a
warning appears.
Action
Command
EMC Smarts Network Configuration Manager Device Services Support (DSr) Version 20.0 Hotfix 3 Read Me
Action
Command
10
Step
Action
Command
Verify the version of the The version of this release is Device Service Release 20.0
Device Services release. Hotfix 3.
EMC Smarts Network Configuration Manager Device Services Support (DSr) Version 20.0 Hotfix 3 Read Me
For both Linux and Solaris you can determine your product installation directory by
examining /etc/voyence.conf, and looking for the text VOYENCE_HOME.
For Windows, you can determine your product installation directory by accessing the
Registry key at:
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Voyence\Control\Configuration\
VOYENCE_HOME.
The following sections provide details regarding installing the hotfix in different environments:
Action
Command
cd [Product
Directory]/software/Uninstall_Device_Drivers_HF3/
bash
Uninstall_Network_Configuration_Manager_Device_Drivers
/etc/init.d/vcmaster stop
EMC Smarts Network Configuration Manager Device Services Support (DSr) Version 20.0 Hotfix 3 Read Me
11
Step
Action
Command
cd/
On a device server
Follow these steps to uninstall this Hotfix:
Step Action
Command
cd [Product
Directory]/software/Uninstall_Device_Drivers_HF3/
bash
Uninstall_Network_Configuration_Manager_Device_Drivers
Action
Command
cd [Product
Directory]/software/Uninstall_Device_Drivers_HF3/
bash
Uninstall_Network_Configuration_Manager_Device_Drivers
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Step
Action
Command
EMC Smarts Network Configuration Manager Device Services Support (DSr) Version 20.0 Hotfix 3 Read Me
Action
Command
Verify the version of the The previous version of DSr installed on your machine is
Device Services release. displayed.
EMC Smarts Network Configuration Manager Device Services Support (DSr) Version 20.0 Hotfix 3 Read Me
13
Technical support For technical support, go to EMC Online Support and select Support. On the
Support page, you will see several options, including one to create a service request. Note that to
open a service request, you must have a valid support agreement. Contact your EMC sales
representative for details about obtaining a valid support agreement or with questions about your
account.
Copyright 2015 EMC Corporation. All rights reserved. Published in the USA.
Published June, 2015
EMC believes the information in this publication is accurate as of its publication date. The information is subject to change without
notice.
The information in this publication is provided as is. EMC Corporation makes no representations or warranties of any kind with
respect to the information in this publication, and specifically disclaims implied warranties of merchantability or fitness for a
particular purpose. Use, copying, and distribution of any EMC software described in this publication requires an applicable software
license.
EMC2, EMC, and the EMC logo are registered trademarks or trademarks of EMC Corporation in the United States and other countries.
All other trademarks used herein are the property of their respective owners.
For the most up-to-date regulatory document for your product line, go to the technical documentation and advisories section on EMC
Online Support.
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EMC Smarts Network Configuration Manager Device Services Support (DSr) Version 20.0 Hotfix 3 Read Me