CHAPTER -IV

DATA ANALYSIS AND INTERPRETATION

4.1 PERCENTAGE ANALYSIS
4.1.1 TABLE SHOWING AGE GROUP OF THE RESPONDENTS
PARTICULARS
UP TO 35
36 to 45
46 TO 55
ABOVE 45
TOTAL

NO. OF RESPODENTS
20
23
9
8
60

PRECENTAGE
33.33
38.33
15
13.33
100

SOURCE: PRIMARY DATA

4.1.1 CHART TABLE SHOWING AGE GROUP RESPONDENTS
PRECENTAGE
45
38.33

40
35

33.33

30
25
20

15

15

13.33

10
5
0

UP TO 35

36 to 45

46 TO 55

ABOVE 45

INFERENCE: FROM THE CHART,IT IS FOUND THAT 33.33%

BELONGS TO UP TO 35 YRS, 38.33% BELONGS TO 36 to 45 YRS,
15%BELONGS TO 46 to 55 YRS AND 13.33% BELONGS TO ABOVE 45
YRS

4.1.2 TABLE SHOWING AGE GENDER GROUP OF THE RESPONDENTS

PARTICULARS
MALE
FEMALE
TOTAL

NO.OF RESPONDENTS
32
28
60

PERCENTAGE
58.33
46.67
100

SOURCE:PRIMARY DATA
4.1.2 CHART TABLE SHOWING GENDER GROUP OF RESPONDENTS
PERCENTAGE
70
60

58.33
46.67

50
40
30
20
10
0

MALE

FEMALE

INFERENCE: FROM THE CHART, IT IS OBSERVED THAT 58.33%

BELONGS TO MALE & 46.67% BELONGS TO FEMALE

4.1.3 TABLE SHOWING THE NO. OF CADRE

PARTICULARS

NO.
OF
RESPONDENT
S
35
15
10
60

WORKMEN
SUPERVISORY STAFF
OFFICER
TOTAL

PERCENTAG
E
58.33
25
16.67
100

SOURCE:PRIMARY DATA
4.1.3 CHART TABLE SHOWING NO. OF CARDES
PERCENTAGE
70
60

58.33

50
40
30

25
16.67

20
10
0

WORKMEN

SUPERVISORY STAFF

OFFICER

INFERENCE:FROM THE CHART IT IS

FOUND THAT 58.33%
BELONGS TO WORKMEN 25% BELONGS TO SUPERVISOY STAFF
AND 16.67% BELONGS TO OFFICERS.

4.1.4 TABLE SHOWING THE MONTHLY SALARY OF EMPLOYEES

PARTICULARS
DIPLOMA
UNDER GRAGUATE
PROFESSIONAL
POST GRADUATE
TOTAL

NO. OF RESPONDENTS
15
26
10
9
60

PERCENTAGE
25
43.3
16.67
15
100

SOURCE: PRIMARY DATA

4.1.4 CHART SHOWING SALARY CATEGORY OF EMPLOYEES
PERCENTAGE

15

25

16.67

43.3

DIPLOMA

UNDER GRAGUATE

PROFESSIONAL

POST GRADUATE

INFERENCE: FROM THE CHART, IT IS STATED THAT 25% BELONGS

TO DIPLOMA, 43.33% BELONS TO UNDER GRADUATE, 16.67%
BELONGS TO PROFESSIONAL AND 15% BELONGS TO POST
GRADUATE.

4.1.5 TABLE SHOWING THE NUMBER OF VISIT ON INTERNET PER

WEEK
PARTICULAR
2
2-5
6-10
11-20
TOTAL

VISIT PER WEEK BY CUSTOMER

6
24
12
18
60

PERCENTAGE
10
40
20
30
100

SOURCE : PRIMARY DATA

4.1.5 TABLE SHOWING THE NUMBER OF VISIT ON INTERNET PER

WEEK RESPONDENTS
PERCENTAGE NUMBER OF VISIT ON INTERNET PER WEEK GROUP
11-20

30

6-10

20

2-5

40

10
0

10

15

20

25

30

35

40

45

INFERENCE:FROM THE CHART,IT IS OBSEREVED THAT 10%

BELONGS TO BELOW 2 VISITS, 40% BELONGS TO 2-5, 20% BELONGS
TO 6-10 VISITS & 30% BELONGS TO 11-20 VISITS.

4.1.6 TABLE SHOWING THE STATEMET THE PPURPOSE IS CLEAR

PARTICULARS
NO. OF RESPODENTS
VERY SATISFIED
18
SATISFIED
12
NEUTRAL
16
DISSATISFIED
10
VERY
04
DISSATISFIED
TOTAL
60
SOURCE: PRIMARY DATA

PERCENTAGE
30
20
26.67
16.67
6.67
100

4.1.6CHART TABLE SHOWING THE STATEMENT THE PURPOSE IS

CLEAR RESPONDENTS
PERCENTAGE OF STATEMENT THE PURPOSE IS CLEAR
35
30

30
26.67

25
20

20

16.67

15
10

6.67

5
0

VERY SATISFIED

SATISFIED

NEUTRAL

DISSATISFIED

VERY DISSATISFIED

INFERENCE FROM THE CHART IT IS OBSEREVED30% ARE VERY

SATISFIED, 20% ARE SATISFIED, 26.67 ARE NEUTRAL, 16.67 ARE
DISSATISFIED & 6.67 ARE VERY DISSATIFIED.

4.1.6 (a) TABLE SHOWING THE STATEMENT THAT WEBSITE IS EASY

PARTICULAR
VERY SATISFIED
SATISFIED
NEUTRAL
DISSATISFIED
VERY DISSATISFIED
TOTAL

NO.OF
RESPONDENTS
30
12
6
6
6
60

PERCENTAGE
50
20
10
10
10
100

SOURCE:PRIMARY DATA
4.1.6 CHART SHOWING THE STATEMENT THAT WEBSITE IS EASY
PERCENTAGE OF THE STATEMENT WEBSITE IS EASY

10
10
10

50
20

VERY SATISFIED

SATISFIED

NEUTRAL

DISSATISFIED

VERY SATISFIED

INFERENCE: FROM THE CHART IT IS STATED 50% BELONGS TO

VERY SATISFIED AND 30 FEEDBACKERS IS AMONG WHO SAYS
WEBSIT IS EASY AND FROM AMONG 20 FEEDBACKER WE FOUND
THAT 12% ARE SATISFIED AND ONLY 10% OF PEOPLE ARE FOR
VERY DISSATISFIED,DISSATIFIED&NEUTRAL IS JUST 10%.

4.1.7 TABLE SHOWING TYPE OF LINKS OF RESPONDENTS

PARTICULAR
VERY SATISFIED
SATISFIED
NEUTRAL
DISSATISFIED
VERY DISSATISFIED
TOTAL

NO
RESPONDENTS
12
6
30
6
6
60

OF PERCENTAGE
20
10
50
10
10
100

SOURCE:PRIMARY DATA
4.1.7 CHART TABLE SHOWING THE TYPES OF LINKS

PERCENTAGE OF THE STATEMENT THE TYPES OF LINKS ARE MEANINGFUL

5
9

15

17

14

INFRENCE: : FROM THE CHART IT IS STATED 20% BELONGS TO

VERY SATISFIED AND 12 FEEDBACKERS IS AMONG WHO SAYS
LINKS ARE USEFUL AND FROM AMONG 30 FEEDBACKER WE
FOUND THAT 50% ARE NEUTRAL AND 18 OF PEOPLE ARE FOR VERY
DISSATISFIED,DISSATIFIED&SATISFIED IS JUST 10%.

4.1.8 TABLE SHOWING COLOUR PICTURE AND IMAGES ARE

CONSISTENT, RELEVANT AND CLEAR

PARTICULAR

NO
RESPONDENTS
18
12
18
6
6
60

VERY SATISFIED
SATISFIED
NEUTRAL
DISSATISFIED
VERY DISSATISFIED
TOTAL

OF PERCENTAGE
30
20
30
10
10
100

SOURCE:PRIMARY DATA
4.1.8
CHART
TABLE
SHOWING
CONSISTENT,RELEVANT AND CLEAR

THE

COLORS,PICTURES

PERCENTAGE OF THE COLORS PICTURES CONSISTENT ,RELEVANT AND CLEAR

VERY SATISFIED

10

DISSATISFIED

10

NEUTRAL

30

SATISFIED

20

VERY SATISFIED
0

30
5

10

15

20

25

30

35

INFERENENCE:FROM THE CHART IT IS FOUND THAT 30%BELONGS

TO VERYSATISFIED 20%BELONGS TO SATISFIED 30% BELONGS TO

NEUTRAL AND 10%BELONGS TO DISSATISFIED &10%BELONGS TO

VERY DISSATISFIED

4.1.9 STATEMENT SHOWING THE SECURITY POLICY IS ACCESSIBLE

PARTICULAR
VERY SATISFIED
SATISFIED
NEUTRAL
DISSATISFIED
VERY DISSATISFIED
TOTAL

NO
RESPONDENTS
18
12
16
10
04
60

OF PERCENTAGE
30
20
26.67
16.67
6.67
100

SOURCE:PRIMARY DATA
4.1.9 CHART
ACCESSIBLE

TABLE SHOWING THE SECURITY POLICY IS

PERCENTAGE OF THE STATEMENT SECURITY POLICY IS ACCESSIBLE

35
30

30
26.67

25
20

20
16.67

15
10

6.67

5
0

1
VERY SATISFIED

SATISFIED

DISSATISFIED

VERY SATISFIED

NEUTRAL

INFERENCE:FROM THE CHART IT IS STATED THAT 30%BELONGS

TO VERYSATISFIED 20%BELONGS TO SATISFIED 26.67% BELONGS
TO
NEUTRAL
AND
16.67%BELONGS
TO
DISSATISFIED
&6.67%BELONGS TO VERY DISSATISFIED

4.1.10 STATEMENT SHOWING THE WEBSITE COTAINS COMPANY

DETAILS.
PARTICULAR
VERY SATISFIED
SATISFIED
NEUTRAL
DISSATISFIED
VERY DISSATISFIED
TOTAL

NO
RESPONDENTS
17
14
15
9
5
60

OF PERCENTAGE
28.33
23.33
25
15
8.34
100

SOURCE:PRIMARY DATA
4.1.10 CHART TABLE SHOWING THE WEBSITE CONTAINS COMPANY
DETAILS.

PERCENTAGE OF THE STATEMENT WEBSITE COMPANY DETAILS

VERY SATISFIED

8.34

DISSATISFIED

15

NEUTRAL

25

SATISFIED

23.33

VERY SATISFIED
0

28.33
5

10

15

20

25

30

INFERENCE:FROM THE
CHART IT IS
OBSERVE THAT
28.33%BELONGS TO VERYSATISFIED 23.33%BELONGS TO SATISFIED
25% BELONGS TO NEUTRAL AND 15%BELONGS TO DISSATISFIED &
8.34%BELONGS TO VERY DISSATISFIED

4.1.11 STATEMENT SHOWING THE GRAPHICS AND ANIMATIONS DO

NOT DETRACT FROM USE
PARTICULAR
VERY SATISFIED
SATISFIED
NEUTRAL
DISSATISFIED
VERYDIS SATISFIED
TOTAL

NO
RESPONDENTS
24
12
10
10
04
60

OF PERCENTAGE
40
20
16.67
16.67
6.66
100

SOURCE:PRIMARY DATA
4.1.11 CHART TABLE SHOWING THE GRAPHICS AND ANIMATIONS
DO NOT DETRACT FROM USE

PERCENTAGE OF THE STATEMENT GRAPHICS AND ANIMATIONS

6.66
16.67

16.67
20
40
0

10

15

20

25

VERY SATISFIED

SATISFIED

DISSATISFIED

VERY SATISFIED

30

35

40

45

NEUTRAL

INFERENCE:FROM THE CHART IT IS FOUND THAT 40%BELONGS

TO VERYSATISFIED 20%BELONGS TO SATISFIED 16.67% BELONGS
TO
NEUTRAL
AND
16.67%BELONGS
TO
DISSATISFIED
&6.66%BELONGS TO VERY DISSATISFIED

4.1.12 STATEMENT SHOWING THE REGISTRATION PROCESS IS

SIMPLE
PARTICULAR
VERY SATISFIED
SATISFIED
NEUTRAL
DISSATISFIED
VERY DISSATISFIED
TOTAL

NO OF
RESPONDENTS
18
12
18
6
6
60

PERCENTAGE
30
20
30
10
10
100

SOURCE:PRIMARY DATA
4.1.12 CHART TABLE SHOWING THE REGISTRATION PROCESS IS
SIMPLE

PERCENTAGE OF THE REGISTRATION PROCESS IS SIMPLE

10
10

30

30

20

VERY SATISFIED

SATISFIED

DISSATISFIED

VERY SATISFIED

NEUTRAL

INFERENCE:FROM THE CHART IT IS STATED THAT 30%BELONGS

TO VERYSATISFIED 20%BELONGS TO SATISFIED 30% BELONGS TO
NEUTRAL AND 10%BELONGS TO DISSATISFIED &10%BELONGS TO
VERY DISSATISFIED

4.1.13 STATEMENT SHOWING THE E-MAIL ADDRESS OR QUERIES

AND COMPLAINTS IS PROVIDED
PARTICULAR
VERY SATISFIED
SATISFIED
NEUTRAL
DISSATISFIED
VERY DISSATISFIED
TOTAL

NO. OF
RESPONDENTS
30
12
6
6
6
60

PERCENTAGE
50
20
10
10
10
100

SOURCE :PRIMARY DATA

4.1.13 CHART TABLE SHOWING THE EMAIL ADDRESS OR QUERIES
AND COMPLAINTS IS PROVIDED
PERCENTAGE OF THE STATEMENT E-MAIL ADDRESS OR QUERIES
50
50
40
30
20
10
0

20
10

10

10

INFERENCE:FROM THE CHART IT IS OBSERVE THAT 50%BELONGS

TO VERYSATISFIED 20%BELONGS TO SATISFIED 10% BELONGS TO
NEUTRAL AND 10%BELONGS TO DISSATISFIED &10%BELONGS TO
VERY DISSATISFIED

4.1.14 STATEMENT SHOWING THE QUERIES OR COMPLAINTS ARE

RESOLVED WITHIN 24 HOURS
PARTICULAR
VERY SATISFIED
SATISFIED
NEUTRAL
DISSATISFIED
VERYDIS SATISFIED
TOTAL

NO. OF
RESPONDENTS
25
15
10
5
5
60

PERCENTAGE
41.67
25
16.67
8.33
8.33
100

SOURCE:PRIMARY DATA
4.1.14TABLE CHART SHOWING THE QUERIES OR COMPLAINTS
ARE RESOLVED
WITHIN 24 HOURS
PERCENTAGE OF THE STATEMENT QUERIES OR COMPLAINTS

50

41.67

40
30

8.33
8.33
25 16.67

VERY SATISFIED
DISSATISFIED

20

NEUTRAL

10

SATISFIED

0
1

VERY SATISFIED

INFERENCE:FROM THE CHART IT IS FOUND THAT 41.67%BELONGS

TO VERYSATISFIED 25%BELONGS TO SATISFIED 16.67% BELONGS
TO
NEUTRAL
AND
8.33%BELONGS
TO
DISSATISFIED
&8.33%BELONGS TO VERY DISSATISFIED

FROM THE CHART, IT IS STATED THAT 25% BELONGS TO UPTO RS.

15,000, 43.33% BELONGS TO RS.15,000 to RS.25,000, 16.67% BELONGS
TO RS.25,001 to RS. 35,000 AND 15% BELONGS TO ABOVE RS.35,000.