Service Now Practice Test

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What are types of instances a customer can have?

What type of Framework Does Service now make use of?
The type of data users can make use of is controlled by?
Which workflow is designed to be used over and over again?
a. task_sla workflow
b. contract_sla
c. SLA default Workflow
d. None (specify the Workflow)
5. Where does the home icon take you and what does the icon look like?
6. Y/N: Can a user open an Incident by email, if so what is utilized---------?
7. If importing data, how do you keep from importing duplicates?
8. How can you set a read only field?
a. Data policy
b. UI policy
c. Business rule
d. None
9. What Provides a guide for moving data from Import Sets?
10.If the system is going to be upgraded, what will be exempt from the upgrade?
11.What is a security rule at the row and column level that is executed when
attempting to access a Service Now table?
12.What can you do if the Homepage is slow?
13.What is the list mechanic?
14.On the schema map, boxes that have green or blue bars represent?
a.Extended
b.Referenced
c.Referencing
d.None(Specify)
15.What parts of SN are designed to be integrated with?
16.Where can an admin go to see what release is running on an instance?
a. System Properties > Stats
b. System Diagnostics> Versions
c. System Definitions > Stats
d. System Diagnostics> Stats
e. System Properties > Versions
17.Where would you go to limit access to an application?
18.How do you get to the tablet version of your instance?
19.What are the three ways you can bring users into your SN instance?
20.How can you populate the knowledge base?

21.What does clicking on the submit button on a form for the first time do?
22.What happens if two merged update sets are modifying the same object?
23.How do you get to a SN report?
24.When you give access to a database column ... It is said that you're giving
_____ access ?
25.What are the out of box progress stages for a request?
26.What is not captured in an update set?
27.T/F: Most customizations of system behavior is done using UI policies?
28. What does the kb search icon look like?
29.What is dot walking?
30.T/F: Workflow can be imported? Specify reason?
31.What are events caused by?
32.What does clicking on the update button on a form?
33.In which module KB articles can be referred?
34.What do you click to save changes on a new record to db instead of updating
the current item?
35.What are the 3 levels of Access?
36.Write the sequence for product instance to run an update set?
37.How do we trigger a SLA?
38.What happens when one person is in multiple groups?
39.How can knowledge be classified?
40.Who can access live feed features?
41.T/F: Requester have requested item or requested workflow, both?
42.Who can access Additional comments and Work notes?
43.What is Retroactive start?
44.What can we see in mobile application version?
45.What type of tables Reports cannot be run?
46.What are 4 Field indicators in the form? Specify them?
47.How do we create an application in Service now?
48.What is a gauge?
49.T/F: Variables can only be created in Catalog item level? If true or if False
specify reason?
50.What are the steps to limit the security in ACL?
51.T/F: Business Rule is Client Callable? Specify Reason?
52.Why we use Shorter Upgrade Cycle?
53.Where can you view the information about system activity?
54.T/F: Most customizations on the instance page are done by Business rule?
55.What does the script include?
56.T/F: We cannot revert update set versions?
57.What is the difference between default and base update set?

58.What are Service Catalog Best Practices?

59.What stores structure and relationship definitions information?
60.Where do we see the complete information of all import sets application
operation?
a.Transform history
b.Progress
c.Import log
d.Import set History
61. Where can we update the record without opening the form?