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Curriculum Vitae

Sanjeev Prakash

B-121, Pandav Nagar | Delhi - 110092

Phone: +919540595463 |
To be working as an integral part of a reputed organization where I can get a
competitive and progressive environment that can help me to explore my technical
knowledge and skills.


To work for an organization which encourages creativity and offers an opportunity for an individual
development as professional and to enhance my technical knowledge, personal management skill and
ability to work in team environment.
EXPERIENCE:Worked in Sapience Infotrain Pvt. Ltd. as a System Administrator Trainee from 1st
March 2014 to July 2015.

Currently Working for Dell India Pvt. Ltd. as a System Analyst from August 2015 to Till Date.

Using Support central Tool manages Helpdesk Queue Workgroup relate.

Handling VPN cases i.e. VPN ID Creation issue soft token reissue, installation.

Creating ticket for problem & amp; troubleshoot the software issues.
Manage in house application like Delite, AGMS, and Vission Plus.
Configuration & troubleshooting outlook issues.
Working on RSA Secure ID tool and provide VPN connectivity to users.
Deal with RSA Soft Token & Hard Token for VPN connectivity.
Manage all mails of central of mailbox.
Create email, VPN& AMP: Blackberry accounts in IDM tool.

Send Communication for Network related issues to Pan India location, release
notification regarding change schedules.
Active Directory Management (Creation & managing resources in domain like user, Local
Admin rights, Printer rights etc.
Handling Safe boot cases i.e. recovery and mapping.
Work under Ticketing environment, cases needs to be closed under given TAT.
Providing instant Remote Support and trouble shoot the issues.
Providing the support through Mail as well as on calls.

Having a great experience to work under outlook environment, handling approx. 150
Providing the support through Mail as well as on call.

Give permanent Fix to the Desktop, Printer problems, and basic LAN & server support
Remote Call Closure within Norms.

Load/reload standard build operating system & configurations.

Aware of Installation & troubleshooting of critical applications & their usage guidelines.
Participate in new application support workshops, in DR related activities and in
Maintenance activities.

The entire Desktop (Including standalone PCs) shall be updated with the Latest Antivirus
pattern. Raise timely alert and take immediate action to mitigate any virus outbreak
Data submission for Daily, Weekly & Monthly summary report.

Troubleshoot and resolve incidents (Hardware and Software) related to desktop and
associated peripherals

Troubleshoot Network connectivity (LAN) issues.

Escalate the problem to the Technical Specialist & to Regional / National Team Lead(s) if
not resolved
Installation of desktop and hardware like CD-ROM, soundcards, etc.

Operating Systems (OS) installation / re-installation, upgrades and patches for desktops
Software installations such as MS-Office, Acrobat Reader, mail client etc.
Installation of anti-virus on desktops and remove Virus.
Awareness & acceptance for Best Practice roll out.
Desktop Installation, Movement, Assign & Change
Installation of anti-virus on desktops and remove Virus
Configuration of Print devices (network and local) on desktops
Desktop Configuration - Network, mail client, internet etc.

Excellent work experience in Windows 2003/2008 implemented its rich features like
Active Directory, DHCP, Disk Quota, Backup tool, etc. Backup & Recovery, System
Performance Tuning, Disaster Recovery Planning, IT Security, and IT Services & Help
Installation and support Windows Server 2008; Windows 7 OS.

Active Directory Administration and support.

Troubleshooting issues with OS WINDOWS7, software, hardware and support.
Maintaining Virtual Machines and Remote Desktops.

Having 2 year of experience as System Administrator Engineer.

Strong aptitude to learn & acquire new skills.
An energetic, self-motivated professional with good communication and interpersonal

Basic LAN WAN trouble shooting.

Daily Desktop issue trouble shooting.
IP Configuration and troubleshooting.
Outlook and MS office configuration and trouble shooting.

Daily Hardware trouble shooting.

Monitoring Servers, Switches, Firewall etc..
Domain controller, Backup Domain, Child Domain Controller.
Managing Users & Group.
Managing security permission on file servers.
Installation and Troubleshooting of Antivirus clients.
Installation and troubleshooting on VPN, RDP, Citrix etc.


Knowledge of networking principle including TCP/IP protocol Ipv4 and sub-netting.

Ability to configure and troubleshoot RIPV1, RIPV2, OSPF, EIGRP routing protocol.
Knowledge of OSI seven layer model and knowledge of TCP/IP four layer.
Worked on CISCO ROUTER (1800, 2600, 3600 series) and SWITCH (3550).
Knowledge of VLAN configuration and VLAN trunk.
Install, upgrades, support and troubleshoot XP, Windows 7 and Microsoft Office 2007
and other authorized desktop applications.

Install, upgrades, support and troubleshoot for printers, computer hardware and any
other authorized peripheral equipment.

B.E. (Electronics & Instrumentation Engineering) from RGPV, Bhopal with 67%.

Intermediate (12th), (A.B.S, College), B.I.E.C. Board, (Patna,) with 68%.

Matriculation (10th), B.S.E.B. Board, (Patna,) with 62%.
Operating Systems :
Software Language :
Cisco Jabber.

Windows Vista, Windows XP, Windows 7, Windows 8.

MS Office 2003, 2007, Outlook 2010,Lotus Notes,WebEx,


Participated in Cultural activities at school level.

Participated in Major and minor Projects in College.


Basic Setup, Configuration and monitoring network and servers Window.

Troubleshooting hardware and software problems.
Installing and configuring the peripherals, components and drivers.
Installing software and application to user standards.

Organization also provided appreciation letter on the basis of performance.

Won Appreciation from Team Lead and Manager.

Date of Birth
Fathers Name
Marital Status


Sanjeev Prakash
Ramesh Prasad.
B-121 Pandav Nagar, New Delhi
listening music
English (Read/ write/ speak).

I hereby declare that the above written particulars are true to the best of my knowledge
and belief
Place: Delhi

(Sanjeev Prakash)