2014 Edition
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Contents
TEXT
Overview ................................................................................................................. 3
Provide information on health, safety and security ................................................... 3
Monitor safe work practices ....................................................................................17
Coordinate consultative arrangements for the management of health, safety
and security issues .................................................................................................23
Implement and monitor procedures for identifying hazards, assessing and
controlling risks .......................................................................................................29
Implement and monitor health, safety and security training .....................................51
Maintain work health and safety records and reports ..............................................57
Glossary .............................................................................................................. 65
Overview
Under occupational health and safety legislation, the employer and all staff have a
responsibility to ensure safety in the workplace.
As a manager or supervisor, you have a particular obligation to monitor work practices
and ensure that your team is trained to work safely.
Failing to comply with the legislation can lead to serious penalties (large fines or even
imprisonment) for your employer or you.
Complacency and accidents in the workplace are often caused because employees dont
understand the reasoning behind the work practices required of them.
You have an obligation to ensure that staff are regularly consulted about safety and
security issues, receive adequate training, and that they understand procedures for
identifying and reporting workplace hazards.
Lets look at what you will learn on completion of this unit.
Section 1: Provide information on health, safety and security
Section 2: Monitor safe work practices
Section 3: Coordinate consultative arrangements for the management of health, safety
and security issues
Section 4: Implement and monitor procedures for identifying hazards, assessing and
controlling risks
Section 5: Implement and monitor health, safety and security training
Section 6: Maintain work health and safety records and reports
1.0
Provide information on
health, safety and security
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Loss of productivity during and after the accident, for example, dealing with the
injury, damage repairs, finding and training replacement staff
To prevent workplace accidents, you need a good understanding of the factors that
contribute to these events. Lets look at some of these now.
Human error
Peer pressure not to conform with safety procedures or use safety equipment
A poor or high risk work environment, for example, poor housekeeping, inadequate
lighting, ventilation
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Youll learn more about each of these areas throughout the remainder of this unit.
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Ask questions
Listen actively
You mentioned that the kitchen floor is slippery and poses a risk. Is it slippery all the
time or only after busy times such as the lunch hour?
I heard you say that your workstation loses power and switches off. Is your equipment
plugged into a power board and does it only happen at the beginning of the day when
you start everything?
Confirm youve understood
OK, I didnt realise you were having trouble with the power source at various times of
the day. It sounds like its best to get a new power board.
So if I understand you right, youd like me to do a complete hazard assessment of this
area?
Lets look at the different health and safety procedures. Click to the next screen.
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Cash handling
Procedures for end-of-shift balance, storage of floats, skimming (glossary) cash registers,
foreign and gaming exchanges and banking.
Emergency
Fire and evacuation procedures, theft, robbery, accidents and injuries, including in the
workplace and when off-site at events or tours. Procedures for reporting incidents and
accidents and administering first aid.
Security
Procedures for handling disruptive or intoxicated customers, storage of customers money
and other valuables, theft of valuables, cash, stock, documents or keys, physical and
electronic key security, gaming security, VIP or special event areas.
Hazards
Procedures for identifying and reporting hazards, managing risk, conducting risk
assessments, operating equipment and machinery safely, stock storage and movement,
and using/storing chemicals.
Manual handling
Procedures for lifting and carrying items, reducing repetitive movements as well as the
safe use of mechanical aids/ladders.
Waste
Procedures for recycling and disposal of food, general and hazardous waste, both on-site
and off-site.
Personal protective equipment
Procedures for the safe use, cleaning and storage of protective clothing and equipment.
Chemicals
Procedures for the storage, dispensing, use and disposal of chemicals and other
dangerous substances.
Issue resolution
Consultative processes and procedures for conflict management, complaints handling and
stress management, for dealing with intoxicated guests or problem gamblers.
Personal
Procedures for personal safety and security in the workplace, or when off site at an event
or leading a tour.
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ACT
NSW
Vic.
(Victoria have not yet adopted the new Model laws and have delayed harmonisation.)
QLD
SA
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WA
(WorkSafe WA has not yet adopted the new Model laws and have delayed
harmonisation.)
Tas.
NT
Note
Some states have not adopted the changes and operate under their existing occupational
health and safety legislation. They are generally called the Occupational Health and Safety
Act.
Standards
Regulations
Codes of
practice or
compliance
codes
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Guidance notes
Safety alert
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12
In a nutshell
Every employee, regardless of their status within the organisation, has a duty of care to
ensure that health and safety is maintained in the workplace.
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Make health, safety and security inspections and hazard identification part of routine
housekeeping inspections.
Discuss security and safety issues, including the use of the risk control hierarchy, at
regular staff meetings.
Display safety posters and signs and safe operating procedures near potentially
hazardous equipment and machinery.
14
Provide WHS training and refresher courses to ensure all employees have up-todate skills and knowledge.
End of section
You have reached the end of Section 1.
Click to the next section to continue.
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2.0
2.
3.
Click to the next screen to learn how to monitor adherence to these three areas.
Note
Its essential that youre familiar with the WHS requirements of your organisation. Being
actively involved in WHS discussions, planning and reviews ensures that youre always
up-to-date with safety changes and practices to look out for.
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If you had difficulty compiling a list or cant remember what information is included in each
of these policies and procedures, refer to the unit Participate in safe work practices.
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Other warning signs such as Forklift operating in area, Caution: reversing vehicles
or Alarm in operation
Hot tip
Sometimes staff become complacent, so its important that you regularly monitor their
adherence to signage. This practice minimises the number of incidents and accidents in
the workplace.
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Wear little or no jewellery when working, so it doesnt get caught in machinery or cause
burns when using hot equipment.
Use trolleys to move large items or quantities.
Follow manufacturers instructions when using and storing chemicals.
Waiter/bar person
Ride operator
Rotate tasks to reduce the risk of repetitive strains, loss of focus or fatigue.
Use correct manual handling techniques when assisting people on/off or in/out of rides
and attractions.
Use personal safety and security procedures when dealing with disruptive, abusive or
intoxicated persons.
Use personal protective clothing and equipment to protect from the weather (sun, cold),
the equipment (gloves, jackets, shoes), chemicals (chlorine, oil, grease) or for safety
(high visibility clothing, safety harnesses).
Follow manufacturers instructions when operating and maintaining equipment.
Ensure customers follow all safety instructions when using rides and attractions.
Tour guide
Take short breaks from potentially stressful situations involving difficult customers.
Use correct manual handling techniques when assisting people on/off or in/out of
buses, buildings or attractions.
Use personal safety and security procedures when dealing with disruptive, abusive or
intoxicated persons.
Use catering, camping or recreational equipment safely.
Recognise local hazards and warning signs and their terminology.
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Are staff using appropriate personal protective clothing and equipment for the task
being performed?
Are staff using safe posture when sitting, standing and bending and using safe
manual handling techniques?
Are staff operating beverage dispensing systems correctly, taking account of the
dangers associated with inert gases?
Are staff taking short breaks away from stressful situations involving difficult
colleagues and customers?
Are staff using safe techniques for handling chemicals, poisons and dangerous
materials?
Do staff identify and clear hazards from their immediate work area?
Do staff adhere to safety signage and follow the direction of supervisors and
managers?
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Manager 1
Unfortunately my staff only complete incident reports when an accident occurs. I recently
held a staff meeting to discuss the issue. Staff informed me that the form is too detailed
and time-consuming to complete for situations when an accident has not even occurred.
We are currently looking at simplifying the process.
Manager 2
At the end of the shift, staff often take shortcuts, ignore warning signs and expose their
skin to harsh cleaning chemicals. I discussed the matter with my staff and decided that the
best course of action would be to store the gloves alongside the cleaning chemicals. This
seems to work as a second reminder to wear the gloves and makes the task of obtaining
them quick and easy when in a hurry.
Manager 3
I recently observed an employee storing stock in the cool-room. He was bending and
lifting in all sorts of strained and uncomfortable positions. After speaking to the employee,
I was surprised that he had never been trained in manual handling techniques. I have
given him some useful brochures to read over and scheduled a training session with one
of the senior employees at our workplace.
End of section
You have reached the end of Section 2.
Click to the next section to continue.
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3.0
Coordinate consultative
arrangements for the
management of health,
safety and security issues
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Seeking staff suggestions for content of work health and safety policies and
procedures
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When making initial and ongoing decisions on how best to consult with personnel
When any new information relating to health and safety risks becomes available
Note
The duty to consult applies to all employers regardless of the number of employees in the
workplace or whether there is an HSC in place.
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Its part of your responsibility for maintaining good working relationships with staff.
Prompt action indicates the importance you place on health, safety and security.
Should the matter involve legal proceedings you could be deemed negligent if you
failed to respond appropriately.
Hot tip
Depending on the establishments policy, your level of authority and the situation, you may
be able to resolve the problem yourself. Or you may need to refer the issue to a
designated person or the health and safety committee. In the latter case, ensure that the
matter is documented and followed through promptly.
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Providing feedback alleviates concerns staff may have about health, safety or
security.
It enables staff to focus on their work knowing that the issue is being taken care of.
In a nutshell
Ongoing communication and consultation also allows you to gain feedback on staff
satisfaction with safety management practices and the action taken. Encourage and
recognise your staff for their efforts and initiative in raising health, safety and security
issues.
End of section
You have reached the end of Section 3.
Click to the next section to continue.
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4.0
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Types of hazards
Click on the pictures to learn about the many hazards to look out for and the
categories they typically belong to.
Physical environment
Crowds
Electrical items
Exposure to weather and natural disasters
Flooring that is slippery or loose. Blocked walkways
Hot and cold work environments
Lighting conditions
Noise levels
Pests
Touring activities to be undertaken
Wild animals and local wildlife
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Working practices
Security issues
Chemical hazards
Chemicals can exist as vapours, gases, mists, dusts, fumes, liquids and smoke
Exposure can occur through skin contact, inhalation or ingestion
Chemicals can be acids, alkaline, corrosive, oxidising and combustible
Biological hazards
Psychosocial hazards
Psychosocial hazards are those which affect the mental health and personal well-being.
Plant
Appliances
Beverage dispensing systems using inert gases
Equipment
Machinery
Tools
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Some hazards cause injury that is only discovered over a period of time. Examples
include exposure to certain chemicals, repetitive movement strains, back injury and
hearing deterioration. Work-related back and neck pain and injury are the most commonly
cited of the musculoskeletal disorders recorded by Safe Work Australia. This type of injury
is often caused by poor manual handling, poor posture, prolonged sitting and repetitive
movements.
Click on the signs for some examples of hazards
Operation of kitchen tools and equipment such as meat slicers, knives, blenders,
ovens and steamers
Tasks which require personal protective clothing and/or equipment, such as for
cleaning guest rooms, ovens and other work areas
Stock such as dangerous goods that require special handling, storage or disposal
Work areas where moving equipment or vehicles are operating, for example,
loading or receiving bays
How suitable are the tools and equipment for the task undertaken?
Does the movement of staff and customers place anyone at risk in the work area?
Have suitable controls been put in place to protect staff from manual handling
injuries?
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Shelves
Clean
Neatly stacked
No sign of pests or rodents
Y/N
Y
N
Y
Comment
Stock is poorly
stacked on
storeroom shelf.
There is too
much excess
stock and it is
stacked too high.
Staff on shift
alerted. Stock
temporarily
adjusted to minimise
short-term risk.
Risk of stock
falling and
injuring staff
member.
Floors
Clean and hygienic
Free of clutter and obstructions
No sign of pests or rodents
Temperature
Appropriate for type of goods
stored
Temperature logs maintained and
up to date
Manual handling
Shelves appropriate height
Storage methods appropriate
Equipment available (if applicable
Risk assessment
completed.
Y
Y
Y
Y
Y
Y
Y
N/A
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Risks
Risks
Power cables
Gas
Boxes in front of door with Fire Exit sign above it
Imagine if there was a fire and people couldnt get out because the fire exit was blocked.
The consequences could be fatal. As you can see from the table below, failing to place
appropriate signage on exits can also be a hazard.
Hazards
Risks
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Risks
Light out
Good spotting! The light thats out makes it very dark. If people have difficulty seeing,
there is a higher likelihood of an accident occurring.
Hazards
Risks
Poor lighting
Risks
Broken glass
Risks
Risks
Untrained staff
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When there is uncertainty about how a hazard may result in injury or illness.
When the task involves a number of different hazards and youre not sure how the
hazards impact on each other to produce new or greater risks.
When changes occur in the workplace that may impact on the effectiveness of control
measures.
Note
Some work activities are classified as high-risk and under WHS regulations have specific
risk assessment requirements. These are mandatory requirements that might apply to you
if you work in confined spaces or conduct diving tours.
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Risk assessment
1 Date of assessment: _____________________________________________________
2
Name of person completing assessment: ______________________________________
3 Department/work area/task assessed: _________________________________________
(1)
Risk priority
Level of
risk
Severity
Potential harm
or
consequences
Likelihood
Hazards
identified
Risk
controls
Person
responsible
for action
Date
completed
Date of assessment
The date of assessment is needed so you can monitor how much time has elapsed
between conducting the assessment and taking action. It also allows management to look
at the frequency of assessments being conducted throughout the establishment.
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(2)
The person conducting the assessment may not be the department supervisor or
manager. It could be an employee or WHS representative. Include this information in case
the report needs to be followed up or more detailed information is required.
(3)
A risk assessment may relate to an entire department, one particular work area such as a
kitchen or front office, or a specific work task such as clean-up procedures. Management
need specific information about what areas or tasks are included in the risk assessment.
(4)
Hazards identified
This is where you list all of the hazards you identify. If youve already completed a hazard
identification checklist, you can transfer the information from your checklist directly into the
risk assessment template.
(5)
Collect sufficient evidence of the type of risk posed by the identified hazard. Consider the
injury, illness or consequences that could result (burns, cuts, muscle strain, stress, death,
etc.).
(6)
Level of risk
Risk controls
Risk controls are the steps you plan to take to eliminate or minimise the risk. You may
recall the hierarchy of control from previous WHS units. We will discuss risk control
options in more detail shortly.
(8)
The person responsible for taking action may not be the person completing the risk
assessment. For example, a WHS representative might conduct a risk assessment and
record the action to be taken by the department supervisor or manager. Recording these
details makes someone accountable for the action required.
(9)
Date completed
Once the required action is taken, its necessary to close off the report by inserting the
completion date. Management can then see that the hazards have been appropriately
controlled and determine if any further action is required.
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Consider how often the task is performed, how near people get to the hazard, whether the
hazard is known to have caused injuries in the past, and the effectiveness of existing
controls. Can environmental changes impact on the likelihood?
Step 2
Determine how severe a potential injury or illness could be.
Step 3
Using a risk priority chart, match the severity and likelihood of exposure, to determine the
hazards overall risk level.
Likelihood
Severity
Fatal
Critical
Major
Minor
Negligible
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Very likely
Likely
Unlikely
Very unlikely
1
1
1
2
3
1
1
2
3
4
2
2
3
4
5
3
3
4
5
6
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Y/N
Shelves
Clean
Neatly stacked
No sign of pests or rodents
Y
N
Y
Floors
Y
Y
Y
Temperature
Y
Y
Manual handling
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Y
Y
N/A
Comment
Corrective
taken
action
Stock is poorly
stacked on
storeroom shelf.
There is too
much excess
stock and it is
stacked too high.
Staff on shift
alerted. Stock
temporarily
adjusted to
minimise short-term
risk.
Risk of stock
falling and
injuring staff
member.
Risk assessment
completed.
Risk assessment
Date of assessment: 20 April 20xx
Name of person completing assessment: Lisa Ashton
Department/work area/task assessed: Food and beverage department dry goods
storage area
Risk
controls
Person
responsible
for action
Date
completed
Risk priority
Level of
risk
Severity
Potential harm
or
consequences
Likelihood
Hazards
identified
Poorly stacked
stock on
storeroom
shelf
Risk assessment
Date of assessment: 20 April 20xx
Name of person completing assessment: Lisa Ashton
Department/work area/task assessed: Food and beverage department dry goods
storage area
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Risk
controls
Person
responsible
for action
Date
completed
Risk priority
Poorly
stacked stock
on storeroom
shelf
Level of
risk
Severity
Potential harm
or
consequences
Likelihood
Hazards
identified
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Risk priority
Using the establishments risk priority chart, she ranked the risk as Medium because if
the stock fell from the shelf and injured an employee, they may need medical attention
and time off work. Looking at the poorly stacked shelves, and knowing the number of staff
who access the area during the course of their work day, an incident is likely to occur if
action is not taken soon.
Likelihood
Severity
Very likely
Likely
Unlikely
Very unlikely
1
1
1
2
3
1
1
2
3
4
2
2
3
4
5
3
3
4
5
6
Fatal
Critical
Major
Minor
Negligible
Click on the icon to see the next step in the risk assessment process.
Risk assessment
Date of assessment: 20 April 20xx
Name of person completing assessment: Lisa Ashton
Department/work area/task assessed: Food and beverage department dry goods
storage area
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Risk priority
Medium
Severity
Stock could
fall on an
employee and
cause
bruising,
cuts, neck
strain, head
injury or
concussion.
Minor
Poorly stacked
stock on
storeroom
shelf
Level of
risk
Likelihood
Potential harm
or
consequences
Likely
Hazards
identified
Risk
controls
Person
responsible
for action
Date
completed
Risk controls
Risk control is the process used to identify all practical measures for eliminating or
reducing the likelihood of injury, illness or disease in the workplace. It also involves
implementing the measures and continually reviewing them to ensure their effectiveness.
Youll learn more about the hierarchy of control shortly. For now, lets look at the outcome
of the risk assessment example and suggested actions for eliminating or controlling the
risks.
Risk assessment
Date of assessment: 20 April 20xx
Name of person completing assessment: Lisa Ashton
Department/work area/task assessed: Food and beverage department dry goods
storage area
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Likely
Risk controls
Person
responsible
for action
Short-term:
stack stock on
floor of store
room in such a
manner that it
won't block the
doorway.
Lisa Ashton
Arrange for
additional
shelving to be
installed for
excess stock.
Purchasing
Manager
Train staff in
manual
handling
techniques and
hazard
identification.
Human
Resource
Manager
Date
completed
Risk priority
Medium
Stock could
fall on an
employee and
cause
bruising,
cuts, neck
strain, head
injury or
concussion.
Severity
Poorly stacked
stock on
storeroom
shelf
Level of
risk
Minor
Potential harm
or
consequences
Likelihood
Hazards
identified
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1. Eliminate
Most effective
2. Substitute
3. Isolate
4. Engineering
5. Administration
6. PPE
Least effective
Eliminate
Eliminate the hazard: repair or dispose of the item causing the hazard.
Substitute
Substitute the hazard with something that poses less risk. For example, replace cleaning
chemicals with non-toxic brands.
Isolate
Isolate the hazard from people. For example, put barriers around spills.
Engineering
Change or design the layout to make it safer for people. For example, use trolleys to move
heavy objects and fit safety guards to hazardous equipment.
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Administrative
Change the way the job is done, for example, training, equipment maintenance
procedures, job rotation, etc.
PPE
Use personal protective clothing or equipment, such as eye or hearing protection, gloves,
aprons or hard hats.
Provide staff with written procedures or safe work guidelines and support these
procedures with practical demonstration.
Provide safety induction for contractors or visitors who may be unaware of the
establishments control measures.
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You need to determine if existing controls are actually working to prevent injuries
and minimise risk.
Over time, staff may become complacent, forget required safety procedures, or start
taking short cuts.
Equipment may become damaged or faulty and protective clothing worn out.
Note
Ensure you have up-to-date information from suppliers, industry regulators and WHS
authority websites. There may be new products or developments that are safer than the
ones youre currently using.
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End of section
You have reached the end of Section 4.
Click to the next section to continue.
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5.0
Identify work health and safety training needs based on regular staff monitoring.
Make arrangements for fulfilling training needs.
Monitor effectiveness of training and make required adjustments.
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Training for staff who are safety committee representatives or who have safety
responsibilities, for example, evacuation officers, wardens, staff designated to
provide first aid
Where a certain qualification is required to perform a job role, for example, food
safety, responsible service of alcohol
Where records reveal accident or injury trends associated with specific job roles or
tasks
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Tools and equipment, such as machinery, ovens, knives, vacuum cleaners and
other electrical equipment
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How and where the work is conducted, for example, in the open air, confined
spaces, closed rooms, methods of lifting or movement, type and weight of objects
Hot tip
An effective way to identify specific safety training needs is to complete the task yourself
as part of carrying out a task breakdown.
Employee
skills/knowledge
displayed
Competency
demonstrated
in this task?
Further training
required?
Yes/No
Yes/No
(include details)
Yes
No
Yes
No
No
Yes.
Emphasise risk of
lower back
injuries.
No
Yes. Demonstrate
the correct
position of feet
when lifting.
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Employee looked at
load and tested
weight.
Observed the
employee look for
clear path to the
storeroom.
Employee was not
close to box when
demonstrating
knowledge of lifting
procedure.
Employee lifted box
with feet together.
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Task breakdown or
skills/knowledge
required to perform
task:
Employee
skills/knowledge
displayed
Competency
demonstrated
in this task?
Further training
required?
Yes/No
Yes/No
(include details)
Yes
No
Yes
No
Yes
No
Yes
No
Yes
No
Observed employee
grip box with hands
firmly and securely.
Legs were
appropriately used for
the lift.
The box was carried
by the employee with
straight posture.
Box was appropriately
placed on the
storeroom shelf.
The box was carried
at waist height at all
times.
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End of section
You have reached the end of Section 5.
Click to the next section to continue.
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6.0
Complete work health and safety records and reports accurately and legibly and store
according to organisation and legal requirements.
Use data and reports to provide reliable and timely input to the management of
workplace health, safety and security.
Minimise use of printed materials and maximise electronic transmission and filing of all
documents to reduce waste.
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Other staff in the establishment may need to refer to this information from time to
time. They need to read handwritten information and also have confidence in the
accuracy of the data.
Health, safety and security records can be used as evidence should legal action
arise.
Medical experts may need the information at a later date in the case of recurring
injuries or follow-up treatment.
Hot tip
Check all particulars when completing forms and always confirm the spelling of employee
and customers names. Ensure your descriptions are clear and your handwriting is legible.
Incorrect details, spelling mistakes and poor grammar are unprofessional. Proofread
documents prior to submitting. Dont rely on the computer spell-check function. Although
its helpful, it wont pick up every mistake you make.
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Description of incident/accident
______________________________________________________________________________
______________________________________________________________________________
Date of incident/accident: ____/____/____
Time: ___________ am/pm
Witnesses:
______________________________________________________________________________
FOR ACCIDENTS: Fill out table below by ticking selection
Part of body
Accident type
Head injury___
Hand/wrist ___
Eye injury___
Leg ___
Neck___
Foot/ankle ___
Internal ___
Multiple ___
Arm ___
Other ___
Treatment
Outcome
Nil ____
Doctor ____
Ambulance ____
Hospital ____
Date____/____/____
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Date: __________________________
Date: __________________________
Date: __________________________
Hot tip
Familiarise yourself with the incident report used in your workplace or training
environment. Compare it to the ones you have observed on the Internet. Can yours be
improved in any way?
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1. Refuse
2. Reduce
3. Reuse
4. Recycle
5. Recover
6.
Responsible
disposal
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Least effective
Refuse
Refuse to print paper-based material when possible. Submit reports, documents and
files electronically instead. (This may not be possible in cases where signed
declarations are required.)
Use email as your primary form of communication with employees.
Set up reliable electronic filing systems to ensure records dont get lost in the system.
Reduce
When you do need to print, only print the pages you need, not the entire document.
Share printouts in meetings rather than distributing paper-based copies to all
attendees.
Print single-paged notices and flyers and display in a prominent area rather than
issuing a copy to every employee.
Reuse
Reuse the reverse side of printed documents rather than disposing of them in the
waste.
Recycle
Recover
The paper and toner cartridges you recycle are taken to a Material Recovery Facility
(MRF or murf). Here they are sorted, baled and transported to reprocessing or
treatment factories and made into new products.
Responsible disposal
Printing documents and throwing waste away is the least preferred option. In nearly all
cases, you can recycle paper waste. The exception to this is if the paper has been
contaminated with bacteria or chemicals in some way.
End of section
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Click to the next section to read the unit summary.
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Summary
Now that you have an understanding of the type of WHS information that needs to be
provided to employees, you can ensure that all of your staff are regularly updated and
trained in ways to maintain a safe and healthy work environment.
Remember the techniques youve learned for identifying hazards and controlling risks.
These techniques, combined with your effective leadership and communication skills, will
ensure a high standard of health, safety and security at your workplace.
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GLOSSARY
Glossary
Word
Meaning
Direct
Activities you have direct control over, such as electricity, food choices
(packaging), gas, etc.
Ergonomic
Indirect
PCBU
Provisional
Improvement
Notices (PIN)
Skimming
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