KAVITHA RAMANNA

Cell : (214)277-9552

Kavit haramanna@gmail.com

SUMMARY
Extensive Business andTwelve plus years of IT experience with the ability to work independently and manage
business expectations with a delivery-focused approach to work; ability deliver expectations and to build and
maintain strong working relationships with executive senior and junior business and technical stakeholderssponsors.,
as well technical specialists
Twelve plus years of experience in business analysis, data mapping, business process re-engineering, system analysis,
data modelling, design, development, implementation of Business applications, Quality testing and UAT
Twelve Plus years of experience in analytical and problem solving skills in designing, developing, and
implementing innovative business process and provide system solutions using new approaches, technology and
training for Finance, Insurance and Mortgage applications.
Over 10 years of experienceTen plus years of experience in Project Management, managing complex and
multifunctional Waterfall, Agile and Hybrid Offshore and Onsite pProjects, involving detailed Systems Sstudy,
Requirements Analysis, Risk Management, Resource and Management, Team Management, Configuration
Management, Audit and Regulatory Compliancy and , Quality Assurance, Planning. and organization skills in the IT
sector
Ten plus years of experience in Managing, Monitoring and tracking very closely the project deliverables. Responsible
for organizing project artifacts (SOX)
Robust technical knowledge in areas of Extensive experience with Data mapping and a Warehousing, ETL,Extraction,
Transformation and Loading (ETL) and Business Intelligence (BI) tools.
Familiar with different analysis techniques; Experienced in GAP Analysis, Root-Cause Analysis, Object Oriented
Analysis, Feasibility Analysis, Risk Analysis, Impact Analysis, SWOT Analysis and Cost Benefit Analysis
Very good knowledge on Solid knowledge of Business Process management and
(BPM), Work Flow
OptimizationManagement and API's.
Expertise in RUPin Rational Unified Process (RUP), UML and L, SDLCSoftware Development Life Cycle (SDLC)
processes, Methodologies and , JAD Sessions
, Waterfall Methodology, Agile methodology, and SDLC tools
Possess and maintain a professional demeanor and the ability to manage the multiple facets of dynamic groups
including planning, prioritizing and scheduling, coaching and conflict resolution
Experience with SQL Plus and TOAD as an interface to databases, to analyze, view and alter data
Strong analytical, problem-solving and communication skills., with particular emphasis on clear, detailed Business
Requirements and Functional Specifications, as well as reports for management
Ability to manage multiple responsibilities/projects at once, and demonstrate a sense of urgency.
Ability to learn new systems quickly, do multitasking and create improved efficiency

Ability to handle sensitive data and maintain confidentiality. Aptitude to effectively prioritize and complete multiple
tasks
ProfessionalCulturally adept, experienced, committed, self motivated project manager, able to manage complex
projects and communicate with team members as well and senior-level executive sponsors., a self contributor and a
very good team player
KEY SKILLS

Business Analysis & Design

Executive Reporting
Workflow Optimization
Corporate & Regulatory
Compliance management
Process Development &
Implementation

Project
Management
in
Waterfall, Agile and Hybrid
environments
Regulatory
Compliance
Management
Risk Management & Loss
Management
Loss Mitigation
Project Team Coordination &
Accountability

Client Relationship Management

SDLC design & implementation
Quality Assurance
Change Control Management
Product Development &
Implementation Management

TECHNICAL SKILLS
Business Modeling Tools
High Level Languages
BI Tools

MS Project, Rational Rose, MS Visio, MS Power Point, MS Front Page

Visual Basic ,PL/SQL, SQL
Cognos, Crystal Reports, Business Objects

Database/RDBMS
Project Management Tools

SQL Server, Oracle , MS Access

RUP, MS Project, Project Central, MS Visio, Been Scrum Master Rally,
JIRA

Software / Tools
ERP
Testing Tools

Toad, Data loader, Sharepoint, MS Office, MS EXCEL

Knowledge of Oracle, Application and Chordiant
ALM, WinRunner, Quick Test Pro,Load Runner.

EDUCATION
Master of Science.S in Information Engineering and Management, Southern Methodist University, TX ( Aug 2003May 2005)
Honors Diploma in Software Engineering, Aptech Ltd, Bangalore, India
Bachelor of Science in Computer Science, Bangalore University, India
PROFESSIONAL EXPERIENCE
FANNIE MAE
Senior Project ManagerBusiness Analyst /PM
Analytics group
Responsibilities

September 2014 to Present

Modelling and

Served as a lLiaison between business and IT department with in the Analytics team,. aiding in Help prioritizinge projects
and the ongoing governance efforts within the team.

Working with different servicer as a Rrelationship Mmanager with various servicers to plan and monitoron a regular basis
and also planning and monitoring the projects associated with them

Participating in internal meetings and projects with client staff, project managers, and developers to Managed projects to
automate, upgrade, or expand applications that deliver business valueaccomplish business operations of assigned work
unit(s)

Create and, design , and format technical specifications, including descriptive text, process flows, and other information
needed to describe required system changes for development, QA, and other units; serve on project team accomplishing
these functions

Provide support to applications in production by tracking production problems and troubleshooting them to sustain
application in productionand managing defects

Assessing business operations and processes for of assigned office or business unit to identify inefficiencies in
procedures,procedures Iinformationinformation flows and handoffs, decisions and, communications pathways and ways in
which systems supporting these can be enhanced

Credit data modelling and forecasting along with servicer management

Develop queries, analyses, or reports from applications for operations or management staff of assigned business unit(s), or
develop specifications for such queries or analyses to be performed by others

Serving as team, project, or technical leadSME in projects involving definition of business processes or development of
technical/business specifications for new or modified business management or operational software

Working closely with the governance team to improve for constant improvement and maintenance for the processes and
policiesy
Key Achievements:

Implemented a new change management process to manage and handle audit findingswith the department to
track of all the evidence for the reports to clear Audit

Managed a complex Handled an infrastructure project to move all the servicer from SAS grid to Linux server.
Oversaw the complete project through the SDLC.
2

Working very closelyWorked with the governance, risk and compliance teams to define the and implement
new processes to deliver and making sure all the reports and projects follow the governance policies efficiently throughout
the organization. Working along within the internal audit team to make all the models, project and reports has all the
necessary corporate defined documents, to clear the audit.

Developed a new portal for a in-house project that gives the updates and all the needed info about the
technology, data mapping , system outages , newsletter, FYIs , etc.project management portal

Handled several other in house projects to move from legacy system to the new system
Environment: Agile Methodology, Project management, Scrum Master, documentation, SharePoint development,
SDLC projects, Change management and Risk management. SQL, Autosys, Remedy system, IAG, SharePoint 10,
CMDB, Tableau, Rally ,SAS, IAG( Identify and access governance) system, Planit, QAS

CHASE, TX
October 2009April 11 Sept
2014
Asst Vice PresidentAssistant Vice President, Sr. Project Managerement and Senior Business Analyst
Responsibilities

Managed a high priority, multi-departmental, multi-vendor project to transition the title

reporting, insurance, production and support business from one vendor to another

Managed & led multiple cross-functional projects, working diligently with various lines of
business to reduce the backlog of home modification pipeline, and increase servicing and closing
of loans

Provide support across the Fulfillment System Maintenance department by analyzing existing process flows, creating
business requirements documents, identifying potential areas for process re-engineering, trend analysis and identify gaps

documentation through our various print vendors

Developed and implemented end-to-end solutions (request to reconciliation) to track and control mortgage documentation
and to comply with strict government regulations dealing with home lending. Implemented complete reconciliation of
documentation with tracking of root causes for document failures

Developed and supported various SharePoint sites for internal defects ticketing and task management systemtracking.

Supported various business partner deliverablescross lines of business deliverables, including adherence to
established Change Control procedures. Developmentprocedures, Development and completion of Executive
presentations,. Development and maintainmaintenance in-depth working knowledge of theof System Maintenance
process
Document, review, analyze and evaluate business processes, systems and user needs.
Work with business partners to ensure consistency in implementing change related to system, policy and procedural
enhancements required to remediate systemic issues and/or process breaks. Trend analysis based on existing reports
Propose process reengineering solutions to resolve current process breaks and identify areas of opportunity for
improvement and also ensure adherence to established Change Control policy and procedures
Developed and managedCreating BRDs, Project Plans to and monitor high priority projects on the Executive Book of
Workprogress of the approved projects.
Identify process improvements, effects of change implementation and financial impact on the business.
Working to determine system, policy and procedural changes required to remediate systemic issues and/or
process breaks and with UATManaged various automated data analytics functions

Key Achievements:

Implemented corporate-wide policy changes and control processes to update and

streamline the mortgage closing process within a very tight project deadline less than 30
days from project initiation to implementation

Generated several executive reports on Pl/SQL which is used for trending and in
the business review document

Designed a Capacity model that helped the managers for resourcing management and to increase the SLA
of each process .Staffing model helped increase productivity by 18% and also to streamline the manual and automated
process in the fulfillment dept.

Designed several automated procedures to obtain loan information across various investors across the
mortgage dept and house

Consolidated the loans of different clients and helped stream line a common systems across the U.S. into a
single corporate system across the Firm to save millions of dollars in operating costs, improve efficiency by allowing
instant information access, and boost profits

C; coordinated with thi3rd-party organization to coordinate project functions

.Worked on a project with 25+ personnel across several departmentsthe dept for project execution; which
resulted in 10% savings in operational expenses

Environment: Fidelity MSP, Default Workflow System, Agent Desktop, InfoSource, VLS, LenderLive, iVault, MS
access, PL/SQL, Oracle DB. Along with extensive requirement gathering, Project management, Scrum Master,
documentation, SharePoint development and risk management

CHASE, TX
Information Analyst
Responsibilities

October 09 April 11

Developed several MIS reports for monthly business review and also generated several ad- hoc reports that were
needed at Operational and Client level
Generated timely and accurate executive reports for analysis. Created MIS/ Dashboard report and presented it to the
concerned department
Implemented and analyzed data to create daily, weekly, monthly, and quarterly reports
Gathered user and business requirements through open-ended discussions, brainstorming sessions and other
requirement gathering strategies and reconciled conflicts by conducting Joint Application Development (JAD)
sessions based on the project scope
Conducted walkthroughs with the end users and stakeholders to gather the modification requests from the user to
upgrade or change the existing reports
Worked with a cross functional and diverse team of business users and developers to enable accurate communication
of requirements and ensure consensus, while converting the reports to cognos platform
Environment: Fidelity MSP,VLS , FORTRACS, AGILE, Waterfall, RUP, MS Visio, Toad, Oracle 11g, SQL Server 2008,
Cognos, Windows, MS Office suite., PL/SQL, Oracle DB

CitiGroup, TX
Third Party Manager, Senior Business Systems Analyst, Project Manager

July 205 September 2008

Responsibilities
Worked as a liaison between IT and Business Management. Established IT relationships with Originations partners
and worked to become theacted as the Ssingle Ppoint of Ccontact for all revenue generating partnersmajor financial
third party partners
Acted as a SME on various complex analytics projects on the several projects .Helped Management and the IT group
to prioritize IT efforts depending based on analysis several influencing factors
Managed Handled and maintained all the IT related efforts for various vendors and for upper Managementthird party
vendors
Been a single point of contact for the external partners and users for all technical issues/ enhancements, etc
Developed Worked on gathering business requirements, analysis of business process and process mapping, mapped
interaction between business processes with focus on data and documented the same

 Served as Scrum Master and Cconducted review/JAD sessions with Subject Matter ExpertsSMEs to understand the
business rationale, /requirement, business rules, and data requirements for the projects/work streams as Scrum
Masterprojects
Performed gap analysis and evaluation between business and /data requirements, and the quality of design of
database management systemsof database for vendor purchased and/or In-House solutions
Developed, implemented, and supported methodologies, standards, and tools for data management such as metadata
management, data modeling, data cleansing, data profiling, data quality and data integration projects
Worked with users, programmers and tech leads throughout the SDLC to translate business requirements into
technical requirements and functional design. Provided analysis and research as needed
Worked with several Technical areas to plan and coordinate project tasks, resolve issues, and establish critical success
factors
Developed and maintained the project plan, project schedules, project estimates and and was involved in offshore
resource planning including offshore resource management
Worked for quick addition of new partner relationships/ industry/competition/peer functionality (e.g., EContracting)
Worked to provide outstanding products and services to our customers, vendorsdealers and lending partners by
managing s
Supported Support teams handling cand Client issuesdissatisfaction issues in both live and post event environments
Environment: SQL server, SQL, PL/SQL, MS Visio, Rational Suite, Rational Unified Process(RUP), AS/400 Project
Management, Requirements gathering and Analysis, GAP Analysis, Use Case Analysis, MS office, MS Project, Scrum
Master and Project Analysis. Worked on VB.net, Chordiant and several other inbuilt systems.

Verizon Inc, TX
January 2005 July 2005
Senior Business Analyst. Project Manager
Business Process Management
System
Responsibilities:
Liaison between Executive mupper management, Business team and the IT Team
Worked on Business process Management system (BPMS) and workflow management system (WMS)
Gathered user/business requirements, generated business models, use case analysis and managed Traceability Matrix
Designed the look and feel of the front end of the tool and also worked on API
Identified, researched, investigated, analyzed, defined and documented business processes
Conducted work flow, process diagram and gap analysis to derive requirements using UML, Visio, etc
Engaged Subject Matter ExpertsSMEs in requirements planning/gathering sessions and Researched/gathered
information regarding a business problem/opportunity
Worked closely with the Microsoft development team to clarify and ensure adherence to business requirements
Established and maintained effective communication with remote developers, upper management, and clients
Identified opportunities for business process improvement and initiated efforts to make improvements
Environment: Requirements Analysis, Oracle DB, SQL, Microsoft FrontPage, RUP, clearquest, JAD, BizTalk, Chordiant,
SQL Server, HTML, Excel, Microsoft Project, UML, Use Case Analysis, MS PPT, Lotus, MS Visio

Stone Tec, TX
June20 04 January 2005
Business Systems Analyst
Supply Chain Management
Responsibilities:
Gathered user/business requirements, generated business models, did use case analysis and class diagrams, created
use cases, sequence diagrams using UML
Implemented a structured system development methodology with emphasis on Rational Unified Process (RUP) that
dramatically improved productivity and reduced errors
Developed system and defined metrics to evaluate performance in innovation, customer satisfaction & employee
participation
Analyzed existing procedures and reported to management to improve productivity
Identified, researched, investigated, analyzed, defined and documented business processes
Conducted workflow, process diagram and gap analysis to derive requirements for existing systems. Enhancements
5

Environment: Project Management, Requirements Analysis, Oracle DB, PL/SQL, Rational Suite, GAP Analysis, Lotus,
UML, Use Case Analysis, MS Visio, MS Project and Project Analysis.
Southern Methodist University, Dallas, TX
August 2003- January 2004
Teaching Assistant
Management for Engineers
Assisted faculty/staff and students in Management for Eengineering topics and projectssubject
Grading the subject papers and assisting theAssistance to p Professor with all the class presentations
Solved linear programs, helped in forecasting and operation research algorithms

Additional working experience in India: Details provided upon request

References: Will be provided upon request. Available upon request