Pat Buonincontri

151 Lawrence Avenue

Eastchester, New York 10709
914-222-1569 | pat@buonin.com
http://www.buonin.com
https://www.linkedin.com/in/pat-buonincontri-baa94990
Objective
To obtain a Customer Service/Technical Support position in your company.
Professional Experience
Technical/Customer Support Agent
Sutherland Global Services
CloudSource/Work@Home Division
Rochester, NY
2015-3/2016
The position required assisting customers with technical questions regarding TV, IP phones and
Internet issues. Billing inquiries were also addressed. As an agent, it required the ability to use
multiple software tools while speaking with the customer and addressing their issue in a timely
manner.
Adjunct Computer Professor
The College of Westchester
White Plains, NY
2008-2011
The position required teaching the Cisco Certified Networking Associate curriculum in a four
semester series.
Computer Networking/Data Entry
Atlantic Tropical Market
Hoboken, NJ
2005-2008
Responsible for maintaining the LAN and data entry for all invoices and financial record keeping
with Intuit QuickBooks. Continued to improve operational efficiencies with databases.
Director of Technology, Webmaster, Vice Principal, Dean, and Teacher
Bergen Catholic High School
Oradell, NJ
1996-2005
Director of Technology
Improved operational efficiencies by implementing a school-wide wireless laptop program fully
integrated into the curriculum. Led and trained faculty in laptop incorporation in the classroom.
Responsible for technology budget ($300,000) and coordinating with technology consultants and
vendors.
Webmaster
Created and maintained school Website with faculty and students.

Vice Principal
Leadership role in the administration of eight hundred (800) students and one hundred (100)
faculty/staff members.
Dean
Improved school discipline and comportment of students.
Teacher
Taught biology, psychology online, astronomy, and pharmacology to freshmen and seniors.
Education
A+ Certificate in PC Hardware and Software
Pace University
White Plains, NY | 2013
Networking Certificate
Westchester Community College/Cisco Certified Network Associate Academy
GPA 4.0
Valhalla, NY | 2007
MA - Education Leadership, Management and Policy
Seton Hall University
GPA 3.8
West Orange, NJ | 2005
MA - Educational Psychology
Montclair State University
GPA 3.6
Upper Montclair, NJ | 2002
BA - Psychology
Rutgers University
GPA 3.9/4.0
Graduated with Highest and College Honors
Newark, NJ | 1996
Computer Skills
Operating Systems - Windows (10, 8, 7, XP), Windows Server 2012, Mac OS X, Linux, iOS, and
Android.
Applications - MS Office 2016
Languages/Coding HTML, CSS and JavaScript

Certifications
CompTIA Network+ Certification, November 27, 2013
CompTIA A+ Certification, August 28, 2013
Certified Principal, New Jersey, 2005

Awards
Computer Networking Certificate Award - Awarded to the student at Westchester Community
College with the highest GPA in the program.
Joel Girgus Book Award - Graduating student from Rutgers University with the highest GPA in
major.
Phi Beta Kappa - National Honor Society
Kappa Delta Pi - National Honor Society in Education
Psi Chi - National Honor Society in Psychology
References Available upon request.