MGR RPT May16

Page 1
Table of Contents
Page
Bus Scorecard Overview
Bus Service Performance Systemwide

In-Service On-Time Performance
Scheduled Revenue Service Hours Delivered
Bus Maintenance Performance

Mean Miles Between Chargeable Mechanical Failures
Past Due Critical Preventive Maintenance Program
14
Attendance
Maintenance Attendance
20
Bus Cleanliness
21
Rail Scorecard Overview
24
Rail Performance
In-Service On-Time Performance
Schedule Revenue Service Hours Delivered
Mean Miles Between Chargeable Mechanical Failures
On-time Service
26
Safety Performance
Bus Accidents per 100,000 Hub Miles
Bus Passenger Accidents per 100,000 Boardings
Rail Accidents per 100,000 Revenue Train Miles
Rail Passenger Accidents per 100,000 Boardings
31
Customer Satisfaction
Complaints per 100,000 Boardings
39
New Workers' Compensation Claims

New Workers' Compensation Claims per 200,000 Exposure Hours
OSHA Injuries Filed per 200,000 Exposure Hours
Number of Lost Work Days Paid per 200,000 Exposure Hours
43
"How You Doin'?" Incentive Program
53
Page 2
Metro Bus Systemwide and Division Scorecard Overview

Metro Bus has eleven Metro operating divisions: Division 1 and 2, both operating out of the downtown Los Angeles area;
Division 3 in Cypress Park; Arthur Winston Division 5 in South Los Angeles; Division 6 in Venice (Closed); Division 7 in West
Hollywood; Division 8 in Chatsworth; Division 9 in El Monte; Division 10 in Los Angeles; Division 13 in Los Angeles; Division 15
in Sun Valley; Division 13 in Los Angeles; and Division 18 in Carson. Metro Bus systemwide is responsible for the operation of
approximately 2,490 Metro buses and 144 Metro Bus lines carrying nearly 395.5 million boarding passengers each year. Metro
bus also operates the Orange and Silver Lines.
This report gives a brief overview of Systemwide and Division operations:
* Mean Miles Between Mechanical Failures Requiring Bus Exchange (MMBMF).
* Mean Miles Between Total Road Calls (MMBTRC).
* In-Service On-Time Performance.
* Traffic Accidents per 100,000 Hub Miles.
* Complaints per 100,000 Boardings.
* New Reported Workers' Compensation Indemnity & Medical Claims per 200,000 Exposure Hours.
Measurement
Bus Systemwide
Mean Miles Between Mechanical Failures
Requiring Bus Exchange. (MMBMF)
No. of unaddressed road calls
Mean Miles Between Total Road Calls (MMBTRC)
**
Bus Traffic Accidents Per 100,000 Miles
Number of "482 alleged accidents"
New Reported Workers' Compensation Claims
per 200,000 Exposure Hours *
In-Service On-time Performance - Early
In-Service On-time Performance - Late
In-Service On-time Performance - OnTime
FY 2013 FY 2014 FY 2015
FY 2016 FY 2016
Target
YTD
3,827
4,163
4,710
4,680
5,033
15
42
40
114
2,443
2,962
3,369
3,359
3,846
3.65
214
3.39
3.61
219
3.77
3.83
230
3.78
3.67
3.91
4.28
218
4.26
16.80
18.34
17.50
16.83
4.66%
19.51%
75.84%
4.64%
19.21%
76.14%
4.00%
20.65%
75.35%
3,827
3,961
15
42
2,443
FYTD
Status
Mar
Month
Apr
Month
May
Month
5,116
5,073
5,199
18
19
12
4,116
3,984
4,127
4.07
16
5.42
5.27
22
4.74
4.20
30
4.23
16.06
17.28
13.91
15.98
2.00%
18.00%
80.00%
4.04%
22.43%
73.54%
4.43%
22.73%
72.84%
4.69%
23.54%
71.78%
4.51%
21.92%
73.57%
4,482
4,529
4,808
4,869
4,865
5,110
40
114
18
19
12
2,863
3,271
3,311
3,741
4,002
3,829
3,923
4.09
4.85
4.11
16
22
30
Bus Directly Operated

**
3.65
3.57
3.77
3.69
4.21
214
219
230
218
3.15
16.80
4.69%
19.49%
3.64
18.34
5.01%
18.84%
3.63
17.50
4.29%
20.68%
3.59
16.83
2.00%
18.00%
4.12
16.06
4.29%
22.63%
5.26
17.28
4.74%
23.11%
4.54
13.91
5.00%
23.73%
4.07
15.98
4.75%
22.10%
75.82%
76.15%
75.03%
80.00%
73.08%
72.15%
71.27%
73.15%

per
200,000
Exposure
Hours * - Early
In-Service
On-time
Performance
Bus Purchased Transportation

**
0
N/A
0
0.00
11,120
12,302
N/A
N/A
5,164
4.04
5,267
4.56
7,500
N/A
4,000
3.48
10,874
N/A
5,659
N/A
N/A
N/A
N/A
N/A
0.00
N/A
0.73%
22.06%
6.44
N/A
0.52%
23.35%
6.89
N/A
0.70%
20.29%
10.00
N/A
2.00%
18.00%
7.10
N/A
1.05%
19.98%
77.22%
76.13%
79.01%
80.00%
Green - High probability of achieving the target (on track). Meets Target at 100% or better.
78.97%

N/A
5,915
5.01

per
200,000
Exposure
Hours * - Early
In-Service
On-time
Performance
11,238
N/A
3.86
N/A
N/A
9,302
N/A
7,001
9.68
6,384
N/A
9,261
5.17
N/A
N/A
N/A
8.66
N/A
1.22%
18.77%
9.01
N/A
1.14%
21.38%
7.39
N/A
1.52%
19.67%
80.00%
77.48%
78.81%
Yellow - Uncertain if the target will be achieved -- slight problems, delays or management issues. Falls below Target 70 - 99%.
Red - High probability that the target will not be achieved -- significant problems and/or delays. Falls below Target >70%.
Page 3
Measurement
FY 2013 FY 2014 FY 2015
FY 2016 FY 2016
Target
YTD
FYTD
Status
Mar
Month
Apr
Month
May
Month
Division 1
Requiring
Bus Exchange.
(MMBMF)
No.
of unaddressed
road calls
**
3,539
0
3,649
0
3,099
18
3,141
-
3,551
44
1,915
2,077
2,058
2,083
2,765
4.02
5.07
3,738
9
4,089
10
4,648
10
3,075
3,135
3,486
4.58
6.38
6.57
3.71
3.94
4.18
23
25
42
2.37
16.95
4.59%
15.85%
2.72
19.57
4.54%
17.69%
2.92
16.40
3.88%
21.47%
2.90
15.56
2.00%
18.00%
3.91
13.96
4.16%
25.94%
5.44
14.34
4.46%
26.86%
4.28
12.82
4.89%
26.54%
3.21
18.16
4.76%
23.88%
79.56%
77.77%
74.65%
80.00%
69.90%
68.68%
68.57%
71.36%
2,993
8
3,151
1
3,461
2
3,469
-
5,173
2
6,361
0
6,517
0
6,435
1
1,892
2,251
2,360
2,388
3,540
4,597
4,697
4,144
4.31
4.25
4.24
4.10
4.52
3.84
6.90
4.20
16
24
25
2.04
20.29
5.24%
20.74%
2.40
21.72
4.71%
19.17%
2.20
20.68
4.96%
20.79%
2.14
19.90
2.00%
18.00%
2.59
24.62
4.74%
23.32%
3.33
37.62
4.68%
23.59%
3.05
35.65
4.65%
25.29%
2.72
11.05
3.94%
23.57%
74.02%
76.12%
74.26%
80.00%
71.94%
71.73%
70.07%
72.49%
3,446
2
2,575
3.86
28
4,614
3
3,732
4.47
7
5,599
3
3,924
4.67
2
5,664
3,948
4.57
-
5,278
1
4,403
5.27
10
5,444
0
4,413
5.49
2
4,614
0
3,649
7.16
3
5,602
0
4,455
5.13
0
3.22
13.24
5.18%
18.72%
3.70
15.09
6.18%
18.69%
3.81
14.16
5.64%
19.95%
3.75
12.21
2.00%
18.00%
4.20
18.88
5.29%
21.98%
5.09
21.56
5.93%
22.44%
4.44
11.18
6.43%
23.00%
3.87
30.21
6.67%
19.70%
76.10%
75.12%
74.41%
80.00%
72.73%
71.63%
70.57%
73.63%
3,428
0
2,211
4.49
36
3,954
3
2,731
4.81
37
5,383
3
3,838
4.88
37
5,428
3,878
4.74
-
5,898
4
4,664
4.78
34
6,359
1
5,270
4.10
2
4,907
2
4,270
4.65
0
5,918
0
5,111
3.91
6
2.41
21.74
5.78%
18.33%
2.92
17.88
6.05%
19.11%
2.84
17.28
5.05%
20.62%
2.82
16.13
2.00%
18.00%
3.59
18.34
5.17%
22.21%
4.56
15.12
6.41%
20.71%
3.86
10.75
6.52%
22.11%
3.26
18.76
6.02%
21.45%
75.89%
74.84%
74.32%
80.00%
72.63%
72.89%
71.37%
72.54%
11,013
0
3,726
7.08
0
7,017
0
2,861
4.75
1
10,370
0
4,093
5.14
3
10,689
4,179
5.12
-
11,087
0
4,891
5.01
3
0
0
0
0.00
0
0
0
0
0.00
0
0
0
0
0.00
0
2.34
11.46
4.43%
20.31%
4.29
35.33
7.83%
16.73%
5.34
20.22
4.56%
23.34%
5.05
20.15
2.00%
18.00%
5.66
22.38
4.89%
26.84%
0.00
0.00
0.00%
0.00%
0.00
0.00
0.00%
0.00%
0.00
0.00
0.00%
0.00%
75.26%
75.44%
72.10%
80.00%
68.27%
0.00%
0.00%
0.00%

per
200,000
Exposure
Hours * - Early
In-Service
On-time
Performance
37
Division 2
Requiring
Bus Exchange.
(MMBMF)
No. of unaddressed
road calls
**

per 200,000
Exposure
Hours * - Early
In-Service
On-time
Performance
16
Division 3
Requiring
Bus Exchange.
(MMBMF)
No.
of unaddressed
road calls
** Traffic Accidents Per 100,000 Miles
Bus
per 200,000
Exposure
Hours * - Early
In-Service
On-time
Performance
Division 5
Requiring
Bus Exchange.
(MMBMF)
No.
of unaddressed
road calls
Bus
per 200,000
Exposure
Hours * - Early
In-Service
On-time
Performance
Division 6
per 200,000
Exposure
Hours * - Early
In-Service
On-time
Performance
Page 4
Measurement
FY 2013 FY 2014 FY 2015
FY 2016 FY 2016
Target
YTD
FYTD
Status
Mar
Month
Apr
Month
May
Month
Division 7
Requiring
Bus Exchange.
(MMBMF)
No.
of unaddressed
road calls
Bus
per 200,000
Exposure
Hours * - Early
In-Service
On-time
Performance
3,394
0
1,980
4.06
27
3,453
2
2,423
4.60
12
5,913
2
4,216
4.59
12
6,027
4,316
4.50
-
5,055
0
3,976
4.62
22
5,199
0
4,249
3.63
3
5,590
0
4,285
5.45
4
5,565
0
4,717
4.21
1
3.13
12.82
4.95%
23.09%
3.32
13.74
5.32%
22.71%
3.28
11.36
4.28%
24.09%
3.23
11.00
2.00%
18.00%
3.85
11.28
4.33%
25.30%
5.06
11.84
4.80%
25.03%
4.99
6.45
5.22%
26.25%
4.18
14.95
5.17%
23.98%
71.96%
71.98%
71.64%
80.00%
70.37%
70.18%
68.53%
70.85%
5,957
2
4,348
2.14
9
5,292
21
4,717
1.86
10
5,623
0
4,979
2.01
8
5,766
5,051
2.05
-
5,280
29
4,753
2.44
18
4,461
7
4,545
1.80
1
5,005
3
4,376
3.45
2
5,538
1
5,207
2.58
1
3.77
14.80
3.95%
16.23%
4.30
18.34
3.97%
12.38%
3.42
17.88
3.21%
12.05%
3.35
17.88
2.00%
18.00%
4.42
18.27
3.13%
13.68%
5.51
12.40
3.59%
16.04%
4.14
14.07
3.95%
16.80%
4.72
27.72
4.04%
16.17%
79.82%
83.65%
84.74%
80.00%
83.19%
80.36%
79.25%
79.79%
5,109
2
4,100
2.30
17
4,366
4
4,100
2.22
25
5,141
0
4,104
2.23
12
5,091
4,115
2.17
-
5,858
17
4,068
2.50
5
4,740
0
3,749
2.43
0
5,305
0
3,242
2.78
1
5,726
0
3,758
1.98
1
5.08
18.34
4.35%
19.61%
5.33
25.80
5.65%
18.80%
5.88
24.72
5.01%
19.98%
5.86
23.94
2.00%
18.00%
6.59
17.89
4.04%
20.68%
7.76
12.13
3.71%
20.27%
7.43
13.05
4.03%
21.63%
6.20
17.29
3.95%
20.82%
76.04%
75.55%
75.00%
80.00%
75.28%
76.02%
74.34%
75.23%
2,999
0
1,947
4.82
10
2,931
5
2,145
3.92
20
2,961
2
2,343
4.61
29
2,995
2,373
4.57
-
3,522
3
2,748
5.24
23
3,548
0
2,956
4.97
2
3,621
0
3,528
4.69
0
3,481
0
2,724
5.50
7
2.59
18.73
4.54%
2.93
16.74
5.00%
2.95
24.23
4.12%
2.89
24.12
2.00%
3.23
16.56
4.79%
4.80
16.27
6.72%
3.92
15.55
6.74%
3.32
12.91
5.65%
23.70%
23.13%
24.39%
18.00%
25.55%
25.93%
26.31%
24.63%
71.76%
71.87%
71.49%
80.00%
69.66%
67.35%
66.95%
69.73%
N/A
N/A
N/A
N/A
N/A
N/A
N/A
-
6,428
0
N/A
-
9,263
0
6,082
0
5,030
0
N/A
N/A
N/A
N/A
4,339
N/A
6,175
5,322
4,072
N/A
8.64
10.57
9.36
Division 8
Requiring
Bus Exchange.
(MMBMF)
No.
of unaddressed
road calls
Bus
per 200,000
Exposure
Hours * - Early
In-Service
On-time
Performance
Division 9
Requiring
Bus Exchange.
(MMBMF)
No.
of unaddressed
road calls
Bus
per 200,000
Exposure
Hours * - Early
In-Service
On-time
Performance
Division 10
Requiring
Bus Exchange.
(MMBMF)
No.
of unaddressed
road calls
Bus
per 200,000
Exposure
Hours * - Early
In-Service
On-time
Performance
Division 13
Requiring
Bus Exchange.
(MMBMF)
No.
of unaddressed
road calls
**
N/A
N/A
N/A
N/A
9.22
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
3.90
3.63
5.39%
23.45%
N/A
N/A
N/A
N/A
4.04
0.00
5.10%
21.72%
2.98
0.00
5.84%
24.51%
4.07
0.00
5.54%
20.37%
N/A
N/A
N/A
N/A
71.15%
N/A
73.17%
69.64%
74.09%

per
200,000
Exposure
Hours * - Early
In-Service
On-time
Performance
Page 5
Measurement
FY 2013 FY 2014 FY 2015
FY 2016 FY 2016
Target
YTD
FYTD
Status
Mar
Month
Apr
Month
May
Month
Division 15
Requiring
Bus Exchange.
(MMBMF)
No.
of unaddressed
road calls
Bus
per 200,000
Exposure
Hours * - Early
In-Service
On-time
Performance
4,285
0
2,984
3.25
18
4,210
0
3,552
3.19
23
4,133
9
3,485
3.12
19
4,235
3,544
3.04
-
4,319
13
3,865
3.94
15
3.26
12.97
3.68%
18.86%
77.46%
4.27
13.26
4.19%
17.71%
78.10%
4.47
13.50
3.71%
18.74%
77.55%
4.46
12.90
2.00%
18.00%
80.00%
4.80
14.03
3.79%
21.53%
74.68%
3,712
1
2,024
4.04
30
4,425
3
2,558
3.43
35
5,168
1
3,176
4.12
41
5,185
3,206
4.03
-
5,093
1
3,602
4.70
35
3.79
4.45
4.31
4.27
4.19
5.37
4.52
4.46
19.28
4.82%
20.97%
19.15
4.99%
20.14%
15.30
4.00%
24.37%
14.90
2.00%
18.00%
10.47
3.96%
25.30%
13.86
4.38%
25.58%
6.22
4.64%
25.32%
2.08
4.30%
23.58%
74.21%
74.87%
71.63%
80.00%
70.74%
70.04%
70.04%
72.12%
18,327
N/A
6,602
4.94
N/A
7,500
N/A
4,000
3.48
N/A
49,305
N/A
21,973
3.66
N/A
94,362
N/A
17,157
1.59
N/A
61,603
N/A
20,534
8.12
N/A
91,518
N/A
22,880
3.82
N/A
6.82
N/A
0.54%
18.60%
8.19
N/A
0.45%
23.05%
6.31
N/A
0.42%
19.33%
80.85%
76.49%
80.25%
5,346
N/A
4,440
2.67
N/A
4,524
N/A
4,871
6.71
N/A
5,050
N/A
5,853
3.88
N/A
8.54
N/A
0.82%
18.52%
10.54
N/A
0.65%
19.43%
7.16
N/A
0.92%
19.15%
80.66%
79.93%
79.94%
24,844
N/A
5,082
7.16
N/A
19,364
N/A
6,656
14.55
N/A
4,339
N/A
11,418
7.84
N/A
10.53
N/A
2.34%
19.26%
7.63
N/A
2.43%
22.44%
8.63
N/A
3.11%
20.56%
78.40%
75.14%
76.33%
4,665
1
4,214
4.70
2
4,393
4
3,844
4.09
2
4,633
0
3,655
3.66
1
6.00
24.07
3.76%
22.55%
73.70%
4.98
19.42
3.56%
22.27%
74.17%
4.83
14.64
3.54%
21.20%
75.26%
5,879
0
4,064
5.43
3
5,495
0
4,058
4.17
4
4,891
0
3,543
4.14
4
Division 18
Requiring
Bus Exchange.
(MMBMF)
No.
of unaddressed
road calls*
Bus
Number of "482 alleged accidents"*
New Reported Workers' Compensation*
Division 95
Requiring
Bus Exchange.
(MMBMF)
No.
of unaddressed
road calls*
N/A

Bus
0
0.00
N/A
14,936
N/A
7,636
3.16
N/A
0.00
N/A
0.47%
22.63%
7.17
N/A
0.48%
23.04%
7.59
N/A
0.27%
19.90%
10.00
N/A
2.00%
18.00%
6.35
N/A
0.57%
20.29%
76.89%
76.48%
79.83%
80.00%
79.14%
0
0
0.00
N/A
8,082
N/A
4,188
5.25
N/A
8,154
N/A
4,301
4.38
N/A
7,500
N/A
4,000
3.48
N/A
6,243
N/A
4,353
4.82
N/A
0.00
N/A
0.80%
22.83%
7.04
N/A
0.38%
26.27%
8.18
N/A
0.82%
23.32%
10.00
N/A
2.00%
18.00%
8.18
N/A
0.76%
20.11%
76.37%
73.35%
75.85%
80.00%
79.13%
0
0
0.00
N/A
14,548
N/A
4,837
3.38
N/A
22,149
N/A
6,079
4.41
N/A
7,500
N/A
4,000
3.48
N/A
14,632
N/A
4,235
6.68
N/A
0.00
N/A
0.92%
20.05%
4.66
N/A
0.79%
19.12%
4.11
N/A
0.91%
16.62%
10.00
N/A
2.00%
18.00%
6.18
N/A
1.81%
19.56%
79.02%
80.09%
82.47%
80.00%
78.63%

N/A
N/A
N/A
Division 97
Requiring
Bus Exchange.
(MMBMF)
No. of unaddressed
road calls*
Bus
N/A
N/A
N/A
N/A
Division 98
Requiring
Bus Exchange.
(MMBMF)
No. of unaddressed
road calls*
Bus
N/A
N/A
N/A
N/A
*Data not available for Purchased Transportation

Page 6
BUS SERVICE PERFORMANCE

IN-SERVICE ON-TIME PERFORMANCE
Definition: This performance indicator measures the percentage of actual buses in revenue service that depart selected time
points no more than 1 minute early and no more than five minutes later than scheduled. (Includes Rapid buses).
Calculation: ISOTP%: Early = Early Cases/Total Cases; OnTime = OnTime Cases/Total Cases; Late = Late Cases/Total
Cases
Systemwide Trend
Bus Operating Divisions
ISOTP - 1 Minute Tolerance for Running Hot
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
May-15
Jun-15
Jul-15
Aug-15
Sep-15
Oct-15
Goal
Nov-15
Early
Dec-15
Jan-16
On-Time
Feb-16
Mar-16
Apr-16
May-16
Mar-16
Apr-16
May-16
Late
Remaining Above the Goal line is the target.
Directly Operated
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
May-15
Jun-15
Jul-15
Aug-15
Sep-15
Goal
Oct-15
Nov-15
Early
Dec-15
On-Time
Jan-16
Feb-16
Late
Page 7
Purchased Transportation
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
May-15
Jun-15
Jul-15
Aug-15
Sep-15
Oct-15
Goal
Nov-15
Dec-15
Early
Jan-16
On-Time
Feb-16
Mar-16
Apr-16
May-16
Late
Bus Operating Divisions - May 2016

100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
01
02
03
05
06
Late
07
08
09
10
On-Time
13
15
18
95
97
98
Sys
DO
PT
Early
Page 8
ISOTP By Division
Div 1
90%
Div 2
90%
85%
85%
80%
80%
75%
75%
70%
70%
65%
65%
60%
60%
M
On-Time
Goal
On-Time
Prior Year
Goal
Prior Year

Div 3
90%
Div 5
90%
85%
85%
80%
80%
75%
75%
70%
70%
65%
65%
60%
60%
M
On-Time
Goal
On-Time
Div 6
90%
Prior Year
85%
80%
80%
75%
75%
70%
70%
65%
65%
M
Prior Year
Div 7
90%
85%
Goal
60%
60%
M
On-Time
Goal
On-Time
On-Time
Div 8
90%
85%
80%
80%
75%
75%
70%
70%
65%
65%
M
Prior Year
Div 9
90%
85%
Goal
60%
60%
M
A
On-Time
N
Goal
M
Prior Year
A
On-Time
D
Goal
M
Prior Year
Page 9
Div 10
90%
Div 13
90%
85%
85%
80%
80%
75%
75%
70%
70%
65%
65%
60%
60%
M
On-Time
Goal
Prior Year
On-Time
Div 15
90%
85%
80%
80%
75%
75%
70%
70%
65%
65%
60%
Prior Year
Div 18
90%
85%
D
Goal
60%
M
On-Time
Goal
On-Time
Div 95
90%
Prior Year
85%
80%
80%
75%
75%
70%
70%
65%
65%
M
Prior Year
Div 97
90%
85%
D
Goal
60%
60%
M
On-Time
Goal
A
On-Time
Prior Year
D
Goal
M
Prior Year
Div 98
90%
85%
80%
75%
70%
65%
60%
M
A
On-Time
D
Goal
Prior Year
Page 10
ISOTP By Division
Year-to-Date Compared To Last Year
FY 2015
FY 2016 YTD Variance
Division 1
Early
On-Time
Late
3.88%
74.65%
21.47%
4.16%
69.90%
25.94%
Division 2
Early
On-Time
Late
4.96%
74.26%
20.79%
Division 3
Early
On-Time
Late
FY 2015 FY 2016 YTD
Variance
0.28%
-4.76%
4.47%
Division 13
Early
On-Time
Late
N/A
N/A
N/A
5.39%
71.15%
23.45%
N/A
N/A
N/A
4.74%
71.94%
23.32%
-0.22%
-2.32%
2.54%
Division 15
Early
On-Time
Late
3.71%
77.55%
18.74%
3.79%
74.68%
21.53%
0.08%
-2.87%
2.79%
5.64%
74.41%
19.95%
5.29%
72.73%
21.98%
-0.35%
-1.67%
2.03%
Division 18
Early
On-Time
Late
4.00%
71.63%
24.37%
3.96%
70.74%
25.30%
-0.04%
-0.89%
0.93%
Division 5
Early
On-Time
Late
5.05%
74.32%
20.62%
5.17%
72.63%
22.21%
0.11%
-1.70%
1.58%
Division 95
Early
On-Time
Late
0.27%
79.83%
19.90%
0.57%
79.14%
20.29%
0.29%
-0.69%
0.39%
Division 6
Early
On-Time
Late
4.56%
72.10%
23.34%
4.89%
68.27%
26.84%
0.33%
-3.83%
3.50%
Division 97
Early
On-Time
Late
0.82%
75.85%
23.32%
0.76%
79.13%
20.11%
-0.06%
3.27%
-3.21%
Division 7
Early
On-Time
Late
4.28%
71.64%
24.09%
4.33%
70.37%
25.30%
0.05%
-1.27%
1.22%
Division 98
Early
On-Time
Late
0.91%
82.47%
16.62%
1.81%
78.63%
19.56%
0.90%
-3.85%
2.94%
Division 8
Early
On-Time
Late
3.21%
84.74%
12.05%
3.13%
83.19%
13.68%
-0.08%
-1.56%
1.64%
SYSTEMWIDE
Early
4.00%
On-Time 75.35%
Late 20.65%
4.04%
73.54%
22.43%
0.03%
-1.81%
1.77%
Division 9
Early
On-Time
Late
5.01%
75.00%
19.98%
4.04%
75.28%
20.68%
-0.97%
0.27%
0.70%
DIRECTLY OPERATED
Early
4.29%
On-Time 75.03%
Late 20.68%
4.29%
73.08%
22.63%
0.00%
-1.95%
1.95%
Division 10
Early
On-Time
Late
4.12%
71.49%
24.39%
4.79%
69.66%
25.55%
0.67%
-1.83%
1.16%
PURCHASED TRANSPORTATION
Early
0.70%
1.05%
On-Time 79.01%
78.97%
Late 20.29%
19.98%
0.35%
-0.04%
-0.31%
Page 11
ACTUAL TO SCHEDULED REVENUE HOURS DELIVERED

Definition: This performance indicator shows the percentage of scheduled Revenue Hours delivered after deducting
cancellations, outlates and in-service equipment failures.
Calculation: SRHD% = Actual Revenue Hours / Scheduled Revenue Hours
Actual To Scheduled Revenue Hours Delivered - Systemwide Trend

100.9%
100.7%
100.5%
100.3%
100.1%
99.9%
99.7%
99.5%
99.3%
99.1%
98.9%
98.7%
98.5%
May-15
Jun-15
Jul-15
Aug-15
Sep-15
Oct-15
Goal
Nov-15
Dec-15
Systemwide
Jan-16
Feb-16
Mar-16
Apr-16
May-16
Mar-16
Apr-16
May-16
Apr-16
May-16
Prior Year
Remaining At the Goal line is the target.
Actual To Scheduled Revenue Hours Delivered - Directly Operated

100.9%
100.7%
100.5%
100.3%
100.1%
99.9%
99.7%
99.5%
99.3%
99.1%
98.9%
98.7%
98.5%
May-15
Jun-15
Jul-15
Aug-15
Sep-15
Oct-15
Goal
Nov-15
Dec-15
DO Total
Jan-16
Feb-16
Prior Year
Actual To Scheduled Revenue Hours Delivered - Purchased Transportation

100.9%
100.7%
100.5%
100.3%
100.1%
99.9%
99.7%
99.5%
99.3%
99.1%
98.9%
98.7%
98.5%
May-15
Jun-15
Jul-15
Aug-15
Sep-15
Goal
Oct-15
Nov-15
PT Total
Dec-15
Jan-16
Feb-16
Mar-16
Prior Year
Page 12
Actual To Scheduled Revenue Hours Delivered - by Divisions

Mar 2016 - May 2016
102.0%
101.5%
101.0%
100.5%
100.0%
99.5%
99.0%
98.5%
98.0%
7
Mar-16
9
Apr-16
10
13
May-16
15
18
95
97
98
Sys
DO
PT
Goal
Page 13
BUS MAINTENANCE PERFORMANCE

MEAN MILES BETWEEN MECHANICAL FAILURES (MMBMF)
Definition: Number of Hub Miles traveled between mechanical failures. This includes only those Road Calls
that required a bus exchange.
Calculation: MMBMF = Total Hub Miles / Mechanical Failures Requiring a Bus Exchange
Mean Miles Between Mechanical Failures (MMBMF) - Systemwide Trend
5,600
5,100
4,600
4,100
3,600
3,100
May-15
Jun-15
Jul-15
Aug-15
Sep-15
Oct-15
Goal
Nov-15
Dec-15
Systemwide
Jan-16
Feb-16
Mar-16
Apr-16
May-16
Apr-16
May-16
Prior Year
Mean Miles Between Mechanical Failures (MMBMF) - Directly Operated

5,600
31
5,100
4,600
4,100
39
3,600
3,100
May-15
Jun-15
Jul-15
45
Aug-15
Sep-15
Oct-15
Goal
Nov-15
Dec-15
DO Total
Jan-16
Feb-16
Mar-16
Prior Year
Mean Miles Between Mechanical Failures (MMBMF) - Purchased Transportation

19,100
17,100
15,100
57
13,100
11,100
9,100
7,100
5,100
3,100
May-15
Jun-15
Jul-15
Aug-15
Sep-15
Goal
Oct-15
Nov-15
PT Total
Dec-15
Jan-16
Feb-16
Mar-16
Apr-16
May-16
Prior Year
Page 14
Mean Miles Between Mechanical Failures (MMBMF) - Bus Operating Divisions

Mar 2016 - May 2016
60,000
50,000
40,000
30,000
20,000
10,000
0
Mar-16
Apr-16
May-16
Goal

Div 1
10,000
Div 2
10,000
8,000
8,000
6,000
6,000
4,000
4,000
2,000
2,000
01
Goal
02
Prior Year
Div 3
10,000
8,000
6,000
6,000
4,000
4,000
2,000
2,000
Prior Year
Div 5
10,000
8,000
Goal
03
Goal
05
Prior Year
Div 6
50,000
8,000
30,000
6,000
20,000
4,000
10,000
2,000
Goal
Prior Year
Div 7
10,000
40,000
06
Goal
07
Prior Year
Div 8
10,000
8,000
6,000
6,000
4,000
4,000
2,000
2,000
Prior Year
Div 9
10,000
8,000
N
Goal
J
08
N
Goal
M
Prior Year
J
09
N
Goal
M
Prior Year
Page 15
Div 10
10,000
Div 13
10,000
8,000
8,000
6,000
6,000
4,000
4,000
2,000
2,000
10
Goal
13
Div 15
10,000
Prior Year
8,000
6,000
6,000
4,000
4,000
2,000
2,000
Prior Year
Div 18
10,000
8,000
N
Goal
15
Goal
18
Div 95
200,000
Prior Year
Goal
Prior Year
Div 97
15,000
150,000
10,000
100,000
5,000
50,000
0
95
Goal
Prior Year
97
Goal
Prior Year
Div 98
200,000
150,000
100,000
50,000
0
98
Goal
Prior Year
Unaddressed Road Calls -- Bus Operating Divisions

Mar 2016 - May 2016
Definition: Road Calls that were not assigned in the system.
Calculation: Unaddressed Road Calls = Total Number of Unaddressed Road Calls.
12.0
10.0
8.0
6.0
4.0
2.0
0.0
Div.1
Div.2
Div.3
Mar-16
Div.5
Div.6
Div.7
Div.8
Apr-16
Div.9
Div.10
Div.13
Div.15
Div.18
May-16
Page 16
MEAN MILES BETWEEN TOTAL ROAD CALLS (MMBTRC)

Definition: Number of Hub Miles traveled between Total Road Calls. This includes all Road Calls that required
a mechanic dispatch.
Calculation: MMBTRC = Total Hub Miles / Total Road Calls
MMBTRC Systemwide Trend
4,700
4,200
3,700
3,200
2,700
2,200
1,700
1,200
May-15
Jun-15
Jul-15
Aug-15
Sep-15
Oct-15
Goal
Nov-15
Dec-15
Jan-16
Systemwide
Feb-16
Mar-16
Apr-16
May-16
Mar-16
Apr-16
May-16
Mar-16
Apr-16
May-16
Prior Year
MMBTRC Directly Operated

4,700
4,200
3,700
3,200
2,700
2,200
1,700
1,200
May-15
Jun-15
Jul-15
Aug-15
Sep-15
Oct-15
Goal
Nov-15
Dec-15
Jan-16
DO Total
Feb-16
Prior Year
MMBTRC Purchased Transportation

10,200
9,200
8,200
7,200
6,200
5,200
4,200
3,200
2,200
1,200
May-15
Jun-15
Jul-15
Aug-15
Sep-15
Goal
Oct-15
Nov-15
PT Total
Dec-15
Jan-16
Feb-16
Prior Year
Page 17
MMBTRC -- Bus Operating Divisions

Mar 2016 - May 2016
14,000
12,000
10,000
8,000
6,000
4,000
2,000
0
01
02
03
05
06
07
Mar-16
08
09
10
13
Apr-16
15
18
May-16
95
97
98
Sys
DO
PT
Goal
Fleet Mix by Fuel Type Systemwide (Including Contract Services)

Number of Buses
2,252
5
0
0
0
0
2,257
CNG
Electric
Diesel
Gasoline
Propane
Hybrid
Total
Percent of Buses
99.78%
0.22%
0.00%
0.00%
0.00%
0.00%
100.00%
Average Age of Fleet by Divisions

Div 1
6.28
Div 2
4.52
Div 3
6.20
Div 5
5.97
Div 7
4.96
Div 9
8.98
Div 10
8.51
Div 13
3.23
Div 15
7.68
Div 18
6.05
Div 8
8.52
Page 18
PAST DUE CRITICAL PREVENTIVE MAINTENANCE PROGRAM JOBS (PMPs)

Definition: Number of critical preventative maintenance jobs that are not completed on the last day of the
month. This indicator measures maintenance managements ability to prioritize and perform critical repairs and
indicates the general maintenance condition of the fleet.
Calculation: Past Due Critical PMPs = Total Past Due Critical PMPs / Number of Buses
Systemwide Trend
0.14
0.12
0.1
0.08
0.06
0.04
0.02
0
May-15
Jun-15
Jul-15
Aug-15
Sep-15
Oct-15
Goal
Nov-15
Dec-15
Systemwide
Jan-16
Feb-16
Mar-16
Apr-16
Div.13
Div.15
Div.18
May-16
Prior Year
Remaining Below the Goal line is the target.
Past Due Critical PMPs - by Divisions

Mar 2016 - May 2016
0.12
0.10
0.08
0.06
0.04
0.02
0.00
Div.1
Div.2
Div.3
Div.5
Div.6
Mar-16
Div.7
Div.8
Apr-16
Div.9
May-16
Div.10
DO Total
Goal
Page 19
ATTENDANCE
MAINTENANCE ATTENDANCE
Definition: Maintenance Mechanics and Service Attendants - % attendance Monday through Friday for
the calendar month.
Calculation: Total FTEs assigned - FTEs absent / Total FTEs assigned
Maintenance Attendance - Systemwide Trend
14
100.0%
99.5%
99.0%
20
98.5%
98.0%
21
97.5%
26
97.0%
96.5%
96.0%
95.5%
95.0%
May-15 Jun-15
31
Jul-15
Aug-15 Sep-15
Oct-15
Systemwide
Nov-15 Dec-15
Prior Year
Jan-16
Feb-16 Mar-16
Apr-16
May-16
Goal
Higher is better.
Maintenance Attendance - By Divisions

Mar 2016 - May 2016
45
100.0%
99.0%
98.0%
97.0%
96.0%
57
95.0%
94.0%
93.0%
92.0%
Div.1
Div.2
Div.3
Div.5
Div.6
Mar-16
Div.7
Div.8
Apr-16
Div.9
Div.10
Div.13
Div.15
Div.18
DO Total
May-16
Page 20
BUS CLEANLINESS
Definition: A team of two Quality Assurance Supervisors inspects and rates ten percent of the fleet at each division per time period. Sixteen
categories are examined and assigned a point value as follows: 1-3 = Unsatisfactory; 4-7 = Conditional; 8-10 = Satisfactory. The individual item
scores are averaged, unweighted, to produce an overall cleanliness rating.
Calculation: Overall Cleanliness Rating = Total Points Accumulated / number of categories
Bus Cleanliness - Systemwide

9.25
9.00
8.75
8.50
8.25
8.00
May-15
Jun-15
Jul-15
Aug-15
Sep-15
Oct-15
Nov-15
Systemwide
Dec-15
Jan-16
Goal
Feb-16
Mar-16
Apr-16
May-16
Mar-16
Apr-16
May-16
Mar-16
Apr-16
May-16
Prior Year
Bus Cleanliness - Directly Operated

9.25
9.00
31
8.75
8.50
8.25
8.00
May-15
39
Jun-15
Jul-15
Aug-15
Sep-15
45
Oct-15
Nov-15
DO Total
Dec-15
Goal
Jan-16
Feb-16
Prior Year
Bus Cleanliness - Purchased Transporation

9.25
9.00
57
8.75
8.50
8.25
8.00
May-15
Jun-15
Jul-15
Aug-15
Sep-15
Oct-15
PT Total
Nov-15
Dec-15
Goal
Jan-16
Feb-16
Prior Year
Page 21
Cleanliness by Bus Operating Divisions

Mar 2016 - May 2016
9.50
9.25
9.00
8.75
8.50
8.25
8.00
7.75
7.50
7.25
7.00
10
Mar-16
13
15
Apr-16
18
95
May-16
97
98
Sys
DO
PT
Goal

Div 1
9.50
9.25
9.00
8.75
8.50
8.25
8.00
7.75
7.50
01
Goal
03
06
A
08
N
Goal
M
Prior Year
07
Prior Year
Goal
M
Prior Year
Goal
M
Prior Year
Div 9
9.50
9.25
9.00
8.75
8.50
8.25
8.00
7.75
7.50
Div 7
Prior Year
05
N
Goal
9.50
9.25
9.00
8.75
8.50
8.25
8.00
7.75
7.50
Div 5
Div 8
Prior Year
Goal
9.50
9.25
9.00
8.75
8.50
8.25
8.00
7.75
7.50
J
02
Div 6
9.50
9.25
9.00
8.75
8.50
8.25
8.00
7.75
7.50
Goal
9.50
9.25
9.00
8.75
8.50
8.25
8.00
7.75
7.50
Prior Year
Div 3
9.50
9.25
9.00
8.75
8.50
8.25
8.00
7.75
7.50
Div 2
9.50
9.25
9.00
8.75
8.50
8.25
8.00
7.75
7.50
A
09
N
Goal
M
Prior Year
Page 22
Div 10
9.50
9.25
9.00
8.75
8.50
8.25
8.00
7.75
7.50
10
Goal
15
95
18
Prior Year
M
Prior Year
Div 97
A
97
Prior Year
Goal
9.50
9.25
9.00
8.75
8.50
8.25
8.00
7.75
7.50
N
Goal
Div 18
Prior Year
Goal
13
Div 95
9.50
9.25
9.00
8.75
8.50
8.25
8.00
7.75
7.50
Goal
9.50
9.25
9.00
8.75
8.50
8.25
8.00
7.75
7.50
Prior Year
Div 15
9.50
9.25
9.00
8.75
8.50
8.25
8.00
7.75
7.50
Div 13
9.50
9.25
9.00
8.75
8.50
8.25
8.00
7.75
7.50
N
Goal
Prior Year
Div 98
9.50
9.25
9.00
8.75
8.50
8.25
8.00
7.75
7.50
A
98
N
Goal
Prior Year
Page 23
Metro Rail Scorecard Overview

Rail data not available in time for this report.
Metro Rail operates heavy rail lines, Metro Red and Purple Lines, from Union Station to North Hollywood and Union Station to
Wilshire/Western. Data for Red and Purple lines are reported under Metro Red line in this report. Metro Rail operates four light
rail lines: 1. Metro Blue Line from downtown to Long Beach; 2. Metro Green Line along the 105 freeway; 3. Metro Gold Line
from Pasadena and East Los Angeles; and 4. Expo Line from Los Anageles to La Cienega Bl. Metro Rail is responsible for the
operation of approximately 104 heavy rail cars and 121 light rail cars carrying nearly 5.8 million passengers boarding each year.
This report gives a brief overview of Metro Rail operations:
* On-Time Pullout Percentage.
* Mean Miles Between Chargeable Mechanical Failures (MMBMF).
* In-Service On-Time Performance.
* Traffic Accidents per 100,000 Train Miles.
* Complaints per 100,000 Boardings.
* New Reported Workers' Compensation Indemnity & Medical Claims per 200,000 Exposure Hours.
Measurement
FY 2013 FY 2014 FY 2015
FY 2016 FY 2016
Target
YTD
FYTD
Status
Mar
Month
Apr
Month
May
Month
Systemwide
New Workers' Compensation Indemnity Claims
per 200,000 Exposure Hours
10.53
14.35
9.55
11.47
10.50
11.12
9.92
6.58
On-Time Pullouts
99.37%
99.72%
99.91%
100.00%
99.77%
100.00%
100.00%
100.00%
Mean Miles Between Chargeable Mechanical

Failures
In-Service On-time Performance
60,223
63,099
85,090
84,868
92,933
82,363
80,096
40,718
99.32%
98.91%
99.13%
100.00%
99.43%
99.51%
99.48%
99.40%
Traffic Accidents Per 100,000 Train Miles
0.19
0.47
0.13
0.14
0.00
0.00
0.00
0.00
0.26
0.25
0.12
0.12
0.04
0.03
0.05
0.06
11.25
20.22
6.20
6.15
15.44
17.57
21.33
26.44
On-Time Pullouts
99.34%
99.37%
99.41%
100.00%
99.56%
99.42%
100.00%
100.00%

Failures
16,597
18,731
23,716
23,934
19,639
17,832
21,109
25,682
95.80%
95.84%
97.28%
99.19%
96.40%
96.24%
98.13%
98.64%
1.45
1.46
0.89
0.79
1.34
1.81
2.51
0.00
0.91
0.61
0.27
0.27
0.14
0.09
0.30
0.13
17.36
17.46
15.10
14.96
15.01
15.21
10.23
10.33
N/A
N/A
N/A
N/A
99.83%
N/A
N/A
99.67%
100.00%
N/A
N/A
N/A
N/A
27,673
N/A
N/A
25,788
29,557
Metro Red Line (MRL)

Metro Blue Line (MBL)

Metro Expo Line (MExL)

On-Time Pullouts
Failures
98.47%
98.70%
99.14%
100.00%
98.81%
99.18%
98.13%
98.06%
0.34
1.17
1.02
1.10
0.42
0.00
0.00
1.04
2.32
1.00
0.38
0.40
0.60
2.25
1.02
0.95

8.15
0.00
24.97
26.18
0.00
0.00
0.00
0.00
Page 24
Measurement
Metro Green Line (MGrL)
On-Time Pullouts
Failures
FY 2013 FY 2014 FY 2015
FY 2016 FY 2016
Target
YTD
FYTD
Status
Mar
Month
Apr
Month
May
Month
99.71%
99.69%
99.32%
100.00%
99.44%
100.00%
100.00%
100.00%
13,297
19,513
21,054
21,008
19,306
38,675
13,558
28,148
98.06%
97.85%
97.39%
99.22%
98.60%
98.49%
98.77%
98.84%

0.14
0.64
0.00
0.61
0.14
0.32
0.15
0.31
0.15
0.20
0.00
0.10
0.00
0.22
0.00
0.11

9.16
16.51
7.32
6.09
7.82
0.00
0.00
0.00
99.88%
99.56%
99.98%
100.00%
99.67%
99.28%
99.77%
99.23%
28,299
45,894
44,171
45,762
43,232
55,882
28,196
57,485
98.45%
98.03%
98.56%
100.00%
97.92%
97.50%
98.45%
99.05%
0.22
0.84
0.24
0.60
0.54
0.34
0.47
0.34
0.58
0.75
0.42
4.83
1.21
0.51
0.39
0.44

16.15
14.98
15.96
15.71
perGreen
200,000
Exposure
Hours
- High
probability
of achieving the target (on track). Meets Target at 100% or better.
10.31
5.76
5.23
0.00
Metro Gold Line (MGoL)

On-Time Pullouts
Failures
Page 25
RAIL SERVICE PERFORMANCE

IN-SERVICE ON-TIME PERFORMANCE (ISOTP)
Definition: A ratio of OnTime Trips to Total Trips. A trip is deemed to be not On Time if it is Early, Late, or
Cancelled.
Calculation: ISOTP% = [(100% minus [(Total runs in which a train left any timecheck point either late or
early) / by Total scheduled runs) X by 100)]
Heavy Rail (Red/Purple Line) ISOTP

100.0%
99.5%
99.0%
98.5%
98.0%
97.5%
97.0%
May-15
Jun-15
Jul-15
Aug-15
Sep-15
Oct-15
Nov-15
Dec-15
Heavy Rail (Red/Purple Line)
Jan-16
Feb-16
Mar-16
Apr-16
May-16
Goal
31
Light Rail (Blue, Expo, Green, & Gold Line) ISOTP

99.5%
98.5%
39
97.5%
96.5%
45
95.5%
94.5%
93.5%
92.5%
May-15
Jun-15
Jul-15
Goal
Aug-15
Sep-15
Blue Line
Oct-15
Nov-15
Green Line
Dec-15
Jan-16
Gold Line
Feb-16
Mar-16
Apr-16
May-16
Expo Line
Page 26
Scheduled Revenue Hours Delivered (SRHD) by Rail Line
Calculation: SRSHD% = (1-(Total Service Hours Lost / by Total Scheduled Service Hours))
Heavy Rail (Red/Purple Line) SRHD

100.0%
99.8%
99.6%
99.4%
99.2%
99.0%
May-15
98.8%
Jun-15
Jul-15
Aug-15
Sep-15
Oct-15
Nov-15
Dec-15
Jan-16
Prior Year
Feb-16
Mar-16
Apr-16
May-16
Apr-16
May-16
Goal
Light Rail (Blue, Expo, Green & Gold Line) SRHD

99.5%
98.5%
97.5%
96.5%
95.5%
94.5%
93.5%
May-15
Jun-15
Blue Line
Jul-15
Expo Line
Aug-15
Sep-15
Green Line
Oct-15
Nov-15
Gold Line
Dec-15
Jan-16
Feb-16
Prior Year Light Rail Avg
Mar-16
Goal
Page 27
Mean Vehicle Miles between Revenue Vehicle Failures

Definition: Mean vehicle miles between Revenue Vehicle Failures. NTD defined Revenue Vehicle Failures
are vehicle systems failures that occur in revenue service and during deadhead miles in which the vehicle
did not complete its scheduled revenue trip or in which the vehicle did not start its next scheduled revenue
trip.
Calculation: MVMBRVF = Total Vehicle Miles / Revenue Vehicle Systems Failures

614,500
514,500
414,500
314,500
214,500
114,500
14,500
May-15
Jun-15
Jul-15
Aug-15
Sep-15
Oct-15
Nov-15
Goal
Dec-15
Jan-16
Feb-16
Mar-16
Apr-16
May-16
Mar-16
Apr-16
May-16
Light Rail (Blue/Expo, Green & Gold Line)

304,500
254,500
204,500
154,500
104,500
54,500
4,500
May-15
Jun-15
Goal
Jul-15
Aug-15
Sep-15
Blue Line
Oct-15
Nov-15
Green Line
Dec-15
Jan-16
Feb-16
Gold Line
Expo Line
Page 28
NEW WORKERS' COMPENSATION CLAIMS FILED PER 200,000 EXPOSURE HOURS

Definition: Number of New Rail Workers Compensation Indemnity and Medical Claims filed per 200,000
Rail Exposure hours.
Calculation: New reported workers' compensation Indemnity and Medical claims filed per 200,000
Exposure Hours = New Claims/(Exposure Hours/200,000)
Data now reflects combination of Indeminity and Medical Claims reported in the current month.
Rail Combined (Blue, Expo, Green, Gold & Red/PurpleLine)

21.0
19.0
17.0
15.0
13.0
11.0
9.0
7.0
5.0
May-15
Jun-15
Jul-15
Aug-15
Goal
Sep-15
Oct-15
Nov-15
Rail
Dec-15
Jan-16
Feb-16
Mar-16
Apr-16
May-16
Ops Systemwide Claims
Page 29
ON-TIME PULLOUTS (OTP)

Definition: Ratio of OnTime Pullouts to Total Pullouts.
Calculation: OTP% = [(100% - [(Total cancelled pullouts plus late pullouts) / by Total scheduled pullouts) X
by 100)]
Rail data not available in time for this report.

100.0%
99.5%
99.0%
98.5%
98.0%
97.5%
May-15
Jun-15
Jul-15
Aug-15
Sep-15
Oct-15
Nov-15
Dec-15
Jan-16
Feb-16
Mar-16
Apr-16
May-16
Feb-16
Mar-16
Apr-16
May-16
Goal
Light Rail (Blue, Green & Gold Line)

100.0%
99.5%
99.0%
98.5%
98.0%
97.5%
May-15
Jun-15
Jul-15
Goal
Aug-15
Sep-15
Blue Line
Oct-15
Nov-15
Green Line
Dec-15
Jan-16
Gold Line
Expo Line
Page 30
SAFETY PERFORMANCE
BUS TRAFFIC ACCIDENTS PER 100,000 HUB MILES
Definition: Number of Traffic Accidents for every 100,000 Hub Miles traveled.
Calculation: Traffic Accidents Per 100,000 Hub Miles = Number of Traffic Accidents / (Hub Miles /
100,000)
Bus Traffic Accidents per 100,000 Hub Miles - Systemwide Trend
5.7
5.2
4.7
4.2
3.7
3.2
2.7
May-15
Jun-15
Jul-15
Aug-15
Sep-15
Oct-15
Goal
Nov-15
Dec-15
Jan-16
Prior Year
Feb-16
Mar-16
Apr-16
May-16
Systemwide
Note: The thirteen months prior to the reporting month are re-examined each month to allow for reclassification of accidents and late filing of reports.
Bus Traffic Accidents per 100,000 Hub Miles - Directly Operated

5.2
39
4.7
45
4.2
3.7
3.2
2.7
May-15
Jun-15
57
Jul-15
Aug-15
Sep-15
Goal
Oct-15
Nov-15
Dec-15
Prior Year
Jan-16
Feb-16
Mar-16
Apr-16
May-16
DO Total
Page 31
Bus Traffic Accidents per 100,000 Hub Miles - Purchased Transportation

10.7
9.7
8.7
7.7
6.7
5.7
4.7
3.7
2.7
May-15
Jun-15
Jul-15
Aug-15
Sep-15
Oct-15
Nov-15
Goal
Dec-15
Jan-16
Prior Year
Feb-16
Mar-16
Apr-16
May-16
PT Total
Bus Traffic Accidents per 100,000 Hub Miles - by Divisions

Mar 2016 - May 2016
16.0
15.0
14.0
13.0
12.0
11.0
10.0
9.0
8.0
7.0
6.0
5.0
4.0
3.0
2.0
1.0
0.0
01
02
03
05
06
07
Mar-16
08
09
10
Apr-16
13
15
18
May-16
95
97
98
Sys
DO
PT
Goal
Page 32
Number of 482 Accidents in Vehicle Accident Management System (VAMS) Download by

Avoidable (A), Pending (P) or Unavoidable (U)
Bus Operating Divisions - May 2016
Definition: Number of accidents that are coded as Alleged Accidents (482).
Calculation: Number of accidents in prior 13 months coded 482 "alledged" in the categories of
avoidable (A), pending investigation (P) or unavoidable (U).
NOTE: Accident code 482 (alleged accidents) has been excluded from "Accidents per 100,000 Hub Miles" calculation per management decision.
7.5
7.0
6.5
6.0
5.5
5.0
4.5
4.0
3.5
3.0
2.5
2.0
1.5
1.0
0.5
0.0
01
02
03
05
06
07
Total 482-A
08
09
Total 482-P
10
13
15
18
Total 482-U

Div 1
10.00
9.00
8.00
7.00
6.00
5.00
4.00
3.00
2.00
1.00
Div 2
10.00
9.00
8.00
7.00
6.00
5.00
4.00
3.00
2.00
1.00
M
Goal
01
Div 3
10.00
9.00
8.00
7.00
6.00
5.00
4.00
3.00
2.00
1.00
M
Goal
03
Prior Year
Goal
Prior Year
02
Prior Year
Div 5
10.00
9.00
8.00
7.00
6.00
5.00
4.00
3.00
2.00
1.00
D
S
Goal
N
05
Prior Year
Page 33

Div 6
10.00
9.00
8.00
7.00
6.00
5.00
4.00
3.00
2.00
1.00
M
Goal
06
Goal
A
Goal
N
15
F
Prior Year
Goal
07
Prior Year
09
F
Prior Year
13
F
Prior Year
Div 18
10.00
9.00
8.00
7.00
6.00
5.00
4.00
3.00
2.00
1.00
J
Div 13
Prior Year
Goal
10.00
9.00
8.00
7.00
6.00
5.00
4.00
3.00
2.00
1.00
10
Div 15
10.00
9.00
8.00
7.00
6.00
5.00
4.00
3.00
2.00
1.00
Div 9
Prior Year
Goal
Goal
Div 10
10.00
9.00
8.00
7.00
6.00
5.00
4.00
3.00
2.00
1.00
08
10.00
9.00
8.00
7.00
6.00
5.00
4.00
3.00
2.00
1.00
Prior Year
Div 8
10.00
9.00
8.00
7.00
6.00
5.00
4.00
3.00
2.00
1.00
Div 7
10.00
9.00
8.00
7.00
6.00
5.00
4.00
3.00
2.00
1.00
A
Goal
N
18
F
Prior Year
Page 34
BUS PASSENGER ACCIDENTS PER 100,000 BOARDINGS

Definition: Number of Passenger Accidents for every 100,000 boardings.
Calculation: Passenger Accidents Per 100,000 Boardings = Number of Passenger Accidents /
(Boardings / by 100,000)
Bus Passenger Accidents per 100,000 Boardings - Systemwide Trend
1.95
1.75
1.55
1.35
1.15
0.95
0.75
0.55
0.35
0.15
May-15
Jun-15
Jul-15
Aug-15
Sep-15
Oct-15
Nov-15
Systemwide
Dec-15
Jan-16
Prior Year
Feb-16
Mar-16
Apr-16
May-16
Goal

Note: The thirteen months prior to the reporting month are re-examined each month to allow for reclassification of accidents and
late filing of reports.
Bus Passenger Accidents per 100,000 Boardings - Directly Operated

1.95
1.75
1.55
1.35
1.15
0.95
0.75
0.55
0.35
0.15
May-15
Jun-15
Jul-15
Aug-15
Sep-15
DO Total
Oct-15
Nov-15
Dec-15
Prior Year
Jan-16
Feb-16
Mar-16
Apr-16
May-16
Goal
Page 35
Bus Passenger Accidents per 100,000 Boardings - Purchased Transportation

2.65
2.15
1.65
1.15
0.65
0.15
May-15
Jun-15
Jul-15
Aug-15
Sep-15
Oct-15
Nov-15
PT Total
Dec-15
Jan-16
Feb-16
Prior Year
Mar-16
Apr-16
May-16
Goal
Bus Passenger Accidents per 100,000 Boardings - by Divisions

Mar 2016 - May 2016
3.00
2.50
2.00
1.50
1.00
0.50
0.00
01
02
03
05
06
07
Mar-16
08
09
10
Apr-16
13
15
18
May-16
95
97
98
Sys
DO
PT
Goal
Page 36
RAIL TRAFFIC ACCIDENTS PER 100,000 REVENUE TRAIN MILES (PUC Reportable)
Definition: Number of CPUC related Rail Traffic Accidents for every 100,000 Train Miles traveled.
Calculation: Rail Accidents Per 100,000 Revenue Train Miles = The number of Rail Accidents / by
(Revenue Train Miles / by 100,000)
4.50
Heavy Rail (Red/Purple Line) CPUC Related Accidents
0.16
4.00
0.14
3.50
0.12
3.00
0.10
2.50
0.08
2.00
0.06
1.50
0.04
1.00
0.02
0.50
0.00
0.00
May-15
Jun-15
Jul-15
#REF!
4.50
3.50
4.00
Aug-15
Sep-15
Oct-15
Nov-15
Dec-15
#REF!
#REF!
Jan-16
#REF!
Feb-16
Mar-16
Goal
#REF!
Apr-16
May-16
#REF!
Light Rail (Blue, Expo, Green & Gold Lines) CPUC Related
Accidents
3.50
3.00
3.00
2.50
2.50
2.00
2.00
1.50
1.50
1.00
1.00
0.50
0.50
0.00
0.00
May-15
Jun-15
#REF!
Blue Line
Jul-15
Aug-15
#REF!
Sep-15
Expo Line
Oct-15
#REF!
Nov-15
Dec-15
Green Line
#REF!
Jan-16
Feb-16
Gold Line
#REF!
Mar-16
Apr-16
May-16
Goal
#REF!
Page 37
RAIL PASSENGER ACCIDENTS PER 100,000 BOARDINGS

Definition: Number of Passenger Accidents for every 100,000 boardings.
Calculation: Rail Passenger Accidents Per 100,000 Boardings = (The number of Rail Passenger
Accidents / by (Train Boardings / by 100,000))
Heavy Rail (Red/Purple Line) Passenger Accidents

0.030
0.025
0.020
0.015
0.010
0.005
0.000
May-15
Jun-15
Jul-15
Aug-15
Sep-15
Oct-15
Nov-15
Dec-15
Jan-16
Feb-16
Mar-16
Apr-16
May-16
Apr-16
May-16
Goal
Light Rail (Blue, Expo, Green & Gold Lines) Passenger

Accidents
0.12
0.10
0.08
0.06
0.04
0.02
0.00
May-15
Jun-15
Blue Line
Jul-15
Aug-15
Sep-15
Expo Line
Oct-15
Nov-15
Dec-15
Green Line
Jan-16
Feb-16
Gold Line
Mar-16
Goal
Page 38
CUSTOMER SATISFACTION
COMPLAINTS PER 100,000 BOARDINGS
Definition: Number of customer complaints per 100,000 boardings.
Calculation: Customer complaints per 100,000 Boardings = Complaints/(Boardings/100,000)
Complaints per 100,000 Boardings - Systemwide Trend
6.0
5.5
5.0
4.5
4.0
3.5
3.0
2.5
2.0
May-15
Jun-15
Jul-15
Aug-15
Sep-15
Oct-15
Goal
Nov-15
Dec-15
Jan-16
Feb-16
Prior Year
Mar-16
Apr-16
May-16
Apr-16
May-16
Apr-16
May-16
Systemwide
Complaints per 100,000 Boardings - Directly Operated

5.5
5.0
31
4.5
4.0
3.5
3.0
39
2.5
2.0
May-15
Jun-15
45
Jul-15
Aug-15
Sep-15
Oct-15
Goal
Nov-15
Dec-15
Jan-16
Feb-16
Prior Year
Mar-16
DO Total
Complaints per 100,000 Boardings - Purchased Transportation

11.0
10.0
9.0
8.0
57
7.0
6.0
5.0
4.0
3.0
2.0
May-15
Jun-15
Jul-15
Aug-15
Sep-15
Goal
Oct-15
Nov-15
Prior Year
Dec-15
Jan-16
Feb-16
Mar-16
PT Total
Page 39
Complaints per 100,000 Boardings by Division

Mar 2016 - May 2016
12.0
10.0
8.0
6.0
4.0
2.0
0.0
01
02
03
05
06
07
Mar-16
08
09
Apr-16
10
13
15
May-16
18
95
97
98
Sys
DO
PT
Goal
Page 40
COMPLAINTS PER 100,000 BOARDINGS

Div 1
9.00
8.00
7.00
6.00
5.00
4.00
3.00
2.00
1.00
0.00
M
A Goal S
01
Prior Year
Goal
03
06
Prior Year
A
Goal
M
Prior Year
Prior Year
05
Goal
Prior Year
Div 7
Prior Year
08
Goal
Div 5
07
Prior Year
Div 9
9.00
8.00
7.00
6.00
5.00
4.00
3.00
2.00
1.00
0.00
M
N
02
Div 8
9.00
8.00
7.00
6.00
5.00
4.00
3.00
2.00
1.00
0.00
Goal
9.00
8.00
7.00
6.00
5.00
4.00
3.00
2.00
1.00
0.00
Goal
9.00
8.00
7.00
6.00
5.00
4.00
3.00
2.00
1.00
0.00
Div 6
10.00
9.00
8.00
7.00
6.00
5.00
4.00
3.00
2.00
1.00
0.00
Div 3
9.00
8.00
7.00
6.00
5.00
4.00
3.00
2.00
1.00
0.00
Div 2
9.00
8.00
7.00
6.00
5.00
4.00
3.00
2.00
1.00
0.00
A
Goal
D
09
Prior Year
Page 41
COMPLAINTS PER 100,000 BOARDINGS - Continued

Div 10
Goal
10
Goal
Goal
Goal
Goal
Prior Year
13
18
Prior Year
Prior Year
Div 97
12.00
11.00
10.00
9.00
8.00
7.00
6.00
5.00
4.00
3.00
2.00
1.00
0.00
95
Div 18
Prior Year
Div 95
9.00
8.00
7.00
6.00
5.00
4.00
3.00
2.00
1.00
0.00
15
12.00
11.00
10.00
9.00
8.00
7.00
6.00
5.00
4.00
3.00
2.00
1.00
0.00
Prior Year
Div 15
9.00
8.00
7.00
6.00
5.00
4.00
3.00
2.00
1.00
0.00
Div 13
9.00
8.00
7.00
6.00
5.00
4.00
3.00
2.00
1.00
0.00
9.00
8.00
7.00
6.00
5.00
4.00
3.00
2.00
1.00
0.00
A
Goal
D
97
Prior Year
Div 98
12.00
11.00
10.00
9.00
8.00
7.00
6.00
5.00
4.00
3.00
2.00
1.00
0.00
M
A
Goal
98
Prior Year
Page 42
WORKERS COMPENSATION CLAIMS

New Workers Compensation Claims per 200,000 Exposure Hours
Definition: Number of New Bus Workers Compensation Indemnity and Medical Claims filed per
200,000 Bus exposure hours.
Calculation: New reported workers' compensation indemnity and medical claims filed per 200,000
7
Bus Systemwide Trend
20.0
17.5
15.0
12.5
10.0
7.5
5.0
May-15
Jun-15
Jul-15
Aug-15
Sep-15
Oct-15
Nov-15
Goal
Dec-15
Jan-16
Systemwide
Feb-16
Mar-16
Apr-16
May-16
Prior Year
Transportation & Maintenance Performance combined.
NEW CLAIMS PER 200,000 EXPOSURE HOURS - MONTH BY BUS DIVISION

Definition: Number of New Bus Workers Compensation Indemnity and Medical Claims filed per
200,000 Bus exposure hours.
Calculation: New reported workers' compensation indemnity and medical claims filed per 200,000
New Claims per 200,000 Exposure Hours by Division
Mar 2016 - May 2016
40
35
30
25
20
57
15
10
5
0
01
02
03
05
06
Mar-16
07
08
Apr-16
09
10
13
15
18
May-16
Page 43
New Claims per 200,000 Exposure Hours - Rail by Line

Mar 2016 - May 2016
30
25
20
15
10
0
Blue/Expo

Mar-16
Green Line
Apr-16
Gold Line
May-16
Page 44
NEW WORKERS' COMPENSATION CLAIMS FILED PER 200,000 EXPOSURE HOURS

Definition: Number of new reported Workers Compensation Indemnity and Medical claims filed per 200,000 exposure
hours. This indicator measures safety.
Calculation: New reported Workers' Compensation Indemnity and Medical claims filed per 200,000 Exposure Hours = New
Claims/(Exposure Hours/200,000)
Div 2
Div 1
60.00
60.00
50.00
50.00
40.00
40.00
30.00
30.00
20.00
20.00
10.00
10.00
0.00
0.00
M
Goal
Div Total
Goal
Div Total
Div 5
Div 3
60.00
60.00
50.00
50.00
31
40.00
40.00
30.00
30.00
20.00
20.00
10.00
10.00
39
0.00
M
Goal
0.00
O
Div Total
Goal
Div Total
Div 7
Div 6
60.00
60.00
50.00
50.00
57
40.00
40.00
30.00
30.00
20.00
20.00
10.00
10.00
0.00
0.00
M
J
Goal
O
Div Total
F
T
A
M
J
Goal
O
Div Total
F
T
A
M
Page 45
Div 8
Div 9
60.00
60.00
50.00
50.00
40.00
40.00
30.00
30.00
20.00
20.00
10.00
10.00
0.00
M
J
Goal
Div Total
F
T
0.00
M
Goal
Div 10
60.00
50.00
50.00
40.00
40.00
30.00
30.00
20.00
20.00
10.00
10.00
0.00
0.00
M
May- Jun- Jul-15 Aug- Sep- Oct- Nov- Dec- Jan- Feb- Mar- Apr- May15
15
15
15
15
15
15
16
16
16
16
16
Div Total
J
Goal
Div 15
60.00
50.00
50.00
40.00
40.00
30.00
30.00
20.00
20.00
10.00
10.00
0.00
0.00
15
15
15
15
15
15
16
16
16
16
16
Div Total
Div Total
F
T
Div 18
60.00
Goal
Div 13
60.00
Goal
O
Div Total
15
15
15
15
15
15
16
16
16
16
16
Goal
Div Total
Page 46
OSHA INJURIES FILED PER 200,000 EXPOSURE HOURS

Systemwide and Bus Operating Divisions
Definition: Work-related injuries and illnesses that result in: death, loss of consciousness, days away from work, restricted
work activity or job transfer, or medical treatment beyond first aid which are filed per 200,000 exposure hours.
Calculation: New OSHA Injuries filed per 200,000 Exposure Hours = New Injuries /(Exposure Hours/200,000)
OCCUPATIONAL SAFETY AND HEALTH ADMINISTRATION (OSHA) RECORDABLE INJURIES PER 200,000
EXPOSURE HOURS
One month lag from current month
Bus Systemwide Operations OSHA Injuries Trend

12 10.84
10
8
6
4
2
0
Apr-15
May-15
Jun-15
Jul-15
Aug-15
Sep-15
Oct-15
Nov-15
Goal
Dec-15
Jan-16
Feb-16
Mar-16
Apr-16
Div.15
Div.18
DO Total
Div.15
Div.18
DO Total
Systemwide
*no FY16 target
OSHA: Bus Operating Transportation Divisions - by Division

Feb 2016 - Apr 2016
35
30
25
20
31
15
10
5
0
Div.1
Div.2
Div.3
Div.5
Div.6
Div.7
Feb-16
Div.8
Div.9
Div.10
Div.13
Mar-16
Apr-16
OSHA: Bus Operating Maintenance Divisions - by Division

35
45
30
25
20
15
10
5
0
Div.1
Div.2
57
Div.3
Div.5
Feb-16
Div.6
Div.7
Div.8
Mar-16
Div.9
Div.10
Div.13
Apr-16
Page 47
One month lag in reporting.

Div 1
Div 2
50.00
50.00
40.00
40.00
30.00
30.00
20.00
20.00
10.00
10.00
0.00
0.00
A
Div Total
Div Total

Div 3
Div 5
50.00
50.00
40.00
40.00
30.00
30.00
20.00
20.00
10.00
10.00
0.00
0.00
A
Div Total
Div Total
F
M

Div 6
Div 7
50.00
50.00
40.00
40.00
30.00
30.00
20.00
20.00
10.00
10.00
0.00
A
Div Total
0.00
A
Div Total
F
M

Div 8
Div 9
50.00
50.00
40.00
40.00
30.00
30.00
20.00
20.00
10.00
10.00
0.00
0.00
A
Div Total
N
T
F
M
Div Total
N
T
Page 48

Div 13
Div 10
50.00
50.00
40.00
40.00
30.00
30.00
20.00
20.00
10.00
10.00
0.00
0.00
A
Div Total
Div Total

Div 15
Div 18
50.00
50.00
40.00
40.00
30.00
30.00
20.00
20.00
10.00
10.00
0.00
0.00
A
Div Total
N
T
F
M
Div Total
N
T
F
M
Page 49
NUMBER OF LOST WORK DAYS PAID PER 200,000 EXPOSURE HOURS

Systemwide and Bus Operating Divisions
Definition: Number of paid working days lost due to employees workers compensation injuries each month per
200,000 exposure hours. This indicator measures use of Transitional Duty Program.
Calculation: : (Total Temporary Disability Benefit Payments / Estimated TD Benefit Rate) x (5/7) / (Number
of Exposure Hours / 200,000)
LWD Systemwide Trend

1,400
1,300
1,200
1,100
1,000
900
800
700
600
500
400
Apr-15
May-15
Jun-15
Jul-15
Aug-15
Sep-15
Oct-15
Nov-15
Systemwide
Dec-15
Jan-16
Feb-16
Mar-16
Apr-16
Prior Year
LWD/200,000 Exposure Hours per Operating Divisions - by Bus Division

Feb 2016 - Apr 2016
3,500
3,000
39
2,500
2,000
45
1,500
1,000
500
0
Div.1
Div.2
Div.3
Div.5
Div.6
Div.7
Feb-16
Div.8
Mar-16
Div.9
Div.10
Div.13
Div.15
Div.18
DO Total
Apr-16
Page 50
LWD/200,000 Exposure Hours per Operating Divisions - by Rail Division

Feb 2016 - Apr 2016
3,500
3,000
2,500
2,000
1,500
1,000
500
0
Blue/Expo
Green Line
Feb-15
Mar-15
Gold Line
Apr-15
LWD/200,000 Exposure Hours per Operating Divisions - by Bus Division

Lower is better.
Div 1
Div 2
6,000
6,000
5,000
5,000
4,000
4,000
3,000
3,000
2,000
2,000
1,000
1,000
0
0
A
Div Total
Div Total
Div 5
Div 3
6,000
6,000
5,000
5,000
4,000
4,000
3,000
3,000
2,000
2,000
1,000
1,000
0
0
A
J
Div Total
O
T
F
M
J
Div Total
O
T
J
M
Page 51
Div 6
Div 7
140,000
6,000
120,000
5,000
100,000
4,000
80,000
3,000
60,000
2,000
40,000
1,000
20,000
0
0
A
Div Total
Div Total
Div 9
Div 8
6,000
6,000
5,000
5,000
4,000
4,000
3,000
3,000
2,000
2,000
1,000
1,000
0
0
A
Div Total
5,000
5,000
4,000
4,000
3,000
3,000
2,000
2,000
1,000
1,000
0
J
Div Total
J
M
Div 13
6,000
O
T
Div 10
6,000
Div Total
0
A
Div Total
Div 15
Div 18
6,000
6,000
5,000
5,000
4,000
4,000
3,000
3,000
2,000
2,000
1,000
1,000
0
A
Div Total
N
T
F
M
J
Div Total
N
T
J
M

Page 52
"HOW YOU DOIN'?" PERFORMANCE INCENTIVE PROGRAM

ATMS upgrade has Transportation HYD data available and posted June 7, 2007.
Monthly Calculations - May 2016

Metro Bus - Maintenance
Definition: A performance awareness program designed to increase productivity and efficiency.
Calculation: Performances by Division are ranked from best to worst. A score of 1 to 11 is assigned, with 11 being the best and 1 being the worst. Each
score for each performance indicator is then multiplied by the weight assigned to the particular performance indicator and then summed. Summed values are
sorted from high to low and the Division with the highest score wins the program award for the month.
Maintenance
Weight
10
15
18
79.79%
11
75.23%
9
69.73%
1
74.09%
8
75.26%
10
72.12%
4
4,717.5
9
5,207.4
11
3,757.8
5
2,724.0
1
4,072.1
6
3,654.6
4
3,543.0
3
0.005
4
0.029
1
0.000
5
0.008
3
0.000
5
0.000
5
0.000
5
0.000
5
8.67
5
8.55
3
8.71
7
8.80
9
8.66
4
8.46
2
9.12
10
9.16
11
8.78
8
0.00
6
12.11
3
0.00
6
27.56
2
11.51
5
0.00
6
11.63
4
0.00
6
35.75
1
0.00
6
3.50
4.70
5.90
5.95
10
5.10
8.40
4.75
2.55
6.95
6.30
5.15
11
In-Service On-Time
Performance
Points
10%
71.36%
3
72.49%
5
73.63%
7
72.54%
6
70.85%
2
Miles Between
Total Road Calls
Points
30%
3,485.7
2
4,143.8
7
4,455.2
8
5,110.6
10
Past Due PMPs

Points
25%
0.014
2
0.000
5
0.000
5
Bus Cleanliness
Points
25%
8.68
6
8.36
1
10%
0.00
6
New WC Claims
/200,000 Exp Hrs
Points
Totals
FINAL
RANKING
DIV.
Score
Rank
4
7
1
Maintenance Division Ranking (Sorted)
13
8
8.40
13
6.95
15
6.30
5
5.95
3
5.90
18
5.15
7
5.10
9
4.75
2
4.70
1
3.50
10
2.55
10
11
MAINTENANCE
10.00
9.00
8.40
8.00
6.95
Points
7.00
6.30
5.95
6.00
5.90
5.15
5.10
5.00
4.75
4.70
4.00
3.50
3.00
2.55
2.00
1.00
0.00
8
13
15
18
10
Page 53
Monthly Calculations - May 2016

Metro Bus - Transportation
ATMS upgrade has Transportation HYD data available and posted June 7, 2007.
Definition: A performance awareness program designed to increase productivity and efficiency.
Calculation: Performance by Division are ranked from best to worst. A score of 1 to 11 is assigned, with 11 being the best and 1 being the worst. Each
score for each performance indicator is then multiplied by the weight assigned to the particular performance indicator and then summed. Summed values
are sorted from high to low and the Division with the highest score wins the program award for the month.
Transportation
Weight
20%
71.36%
3
72.49%
5
73.63%
7
72.54%
6
70.85%
2
35%
6.57
2
4.20
6
5.13
4
3.91
8
Complaints/100K
Boardings
Points
35%
3.21
10
2.72
11
3.87
7
New WC Claims
/200,000 Exp Hrs
Points
10%
23.70
4
14.25
6
5.20
8
7.55
1
In-Service On-Time
Performance
Points
Accident Rate
Points
Totals
FINAL
RANKING
10
13
15
18
79.79%
11
75.23%
9
69.73%
1
74.09%
8
75.26%
10
72.12%
4
4.21
5
2.58
10
1.98
11
5.50
3
9.36
1
3.66
9
4.14
7
3.26
9
4.18
5
4.72
3
6.20
1
3.32
8
4.07
6
4.83
2
4.46
4
35.52
1
24.69
3
11.13
8
32.86
2
22.05
5
13.28
7
0.00
11
8.19
9
2.70
10
5.35
7
7.45
2
4.70
11
6.95
3
6.50
5
4.75
10
5.15
9
6.75
4
5.65
6
Transportation Division Ranking (Sorted)

DIV.
Score
Rank
2
7.55
5
7.45
8
6.95
15
6.75
9
6.50
18
5.65
3
5.35
1
5.20
13
5.15
10
4.75
7
4.70
10
11
TRANSPORTATION
8.00
7.55
7.45
6.95
7.00
6.75
6.50
6.00
5.65
5.35
5.20
5.15
Points
5.00
4.75
4.70
10
4.00
3.00
2.00
1.00
0.00
2
15
18
13
Page 54

MGR RPT May16

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Page 1

Bus Service Performance Systemwide

Bus Maintenance Performance

Rail Scorecard Overview

New Workers' Compensation Claims

"How You Doin'?" Incentive Program

Metro Bus Systemwide and Division Scorecard Overview

FY 2013 FY 2014 FY 2015

Bus Directly Operated

Number of "482 alleged accidents"

Complaints per 100,000 Boardings

New Reported Workers' Compensation Claims

Bus Purchased Transportation

Complaints per 100,000 Boardings

In-Service On-time Performance - Late

Number of "482 alleged accidents"

FY 2013 FY 2014 FY 2015

Number of "482 alleged accidents"

Complaints per 100,000 Boardings

Number of "482 alleged accidents"

Complaints per 100,000 Boardings

New Reported Workers' Compensation Claims

New Reported Workers' Compensation Claims

FY 2013 FY 2014 FY 2015

Number of "482 alleged accidents"

Complaints per 100,000 Boardings

New Reported Workers' Compensation Claims

FY 2013 FY 2014 FY 2015

Mean Miles Between Total Road Calls (MMBTRC)

Complaints per 100,000 Boardings

New Reported Workers' Compensation*

*Data not available for Purchased Transportation

BUS SERVICE PERFORMANCE

Remaining Above the Goal line is the target.

Remaining Above the Goal line is the target.

Bus Operating Divisions - May 2016

Remaining Above the Goal line is the target.

FY 2016 YTD Variance

FY 2015 FY 2016 YTD

ACTUAL TO SCHEDULED REVENUE HOURS DELIVERED

Actual To Scheduled Revenue Hours Delivered - Systemwide Trend

Remaining At the Goal line is the target.

Actual To Scheduled Revenue Hours Delivered - Directly Operated

Remaining At the Goal line is the target.

Actual To Scheduled Revenue Hours Delivered - Purchased Transportation

Remaining At the Goal line is the target.

Actual To Scheduled Revenue Hours Delivered - by Divisions

BUS MAINTENANCE PERFORMANCE

Remaining Above the Goal line is the target.

Mean Miles Between Mechanical Failures (MMBMF) - Directly Operated

Remaining Above the Goal line is the target.

Mean Miles Between Mechanical Failures (MMBMF) - Purchased Transportation

Remaining Above the Goal line is the target.

Mean Miles Between Mechanical Failures (MMBMF) - Bus Operating Divisions

Remaining Above the Goal line is the target.

Unaddressed Road Calls -- Bus Operating Divisions

MEAN MILES BETWEEN TOTAL ROAD CALLS (MMBTRC)

Remaining Above the Goal line is the target.

MMBTRC Directly Operated

Remaining Above the Goal line is the target.

MMBTRC Purchased Transportation

Remaining Above the Goal line is the target.

MMBTRC -- Bus Operating Divisions