Enterprise Resource

Planning(ERP)
ERP is the back office system

Customer Relationship
Management(CRM)
CRM is the front office system

ERP is the Organization facing

aspect of business systems
ERP provides the traditional
functions of a business: buy,
make, order, sell, account,pay,
employ, plan, budget etc.

CRM is the customer facing

aspect of business systems
CRM provides vital softer (yet
important) aspects of the business
- customer service, technical
support, campaign management,
marketing, selling etc.

Examples For ERP :

Manufacturing ,
Distribution (OM)

Examples For CRM :

Service Contract,
Help Desk