The Cognitive Delusions of a Top Secret

Clearance
By Doyle Quiggle
Journal Article | Dec 26 2015 - 9:44am

The Cognitive Delusions of a Top Secret Clearance

Doyle Quiggle

The threat that hovers over every secret is betrayal.

The United States government has granted over one million (currently active) Top Secret Clearances.[i]
The TSC community encompasses the entire National Clandestine Community,
DCS/CIA/NSA/ISA/JSOCall alphabet agencies. As most TSC holders know, support
CONTRACTORS, like Booze-A-Hamilton, bucket handsome sums of US-taxpayer pelf to vet and hire
many of the job applicants for which a TSC is required, including many of our National Clandestine
Servants. Contractors, like CGI and SAIC, spend tens of thousands, sometimes hundreds of thousands, of
dollars vetting these applicants, testing their IQs, assessing physical and psychological fitness, probing
subject expertise. These contracted support corporations also cull biometric data from each applicant,
including, of course, DNA samples. By the time theyre done vetting you, they know pretty much every
detail of your life (exercise habits, drinking habits, marital habits, reading habits) from the genetic level
up. And they store your life info in their own privately owned data banks.
Many of these head-hunting contractors have already assembled their own company data banks out of the
information they have gathered from TSC applicants, even from applicants they choose not to hire.
Typically, TSC contractors, like CGI, are multinational corporations whose primary loyalty is to the
bottom line. Anybody can go online and scan the job openings at these companies and then infer what the
US clandestine services need by way of expertise and where. For example, you can find detailed
information in these job openings announcements for Farsi or Urdu interpreters, including the specific
geo-physical environment in which the future TSC holder will be operating, how long theyll be deployed
and so forthinformation that should be CLASSIFIED and snugly protected by a firewall.
Notwithstanding these corporations respective claims to data security, we do not know with whom they
share access to their TSC data banks. As we have discovered from the Snowden fiasco, there is NO
system in place for monitoring who has access to these data banks WITHIN the contracting companies.
The personal judgement of the CEO of, say, BAH is our only protection from getting Snowdened again.[ii]
We dont have any reliable protocol in place for monitoring these data banks. Moreover, many of these
data banks, in which TSC biometric data is stored, have been repeatedly hacked into: By whom exactly,
we do not know. But the IP addresses of the hackers tend to be located in nations lying east of Poland,

North of Japan, and South of Texas. Criminal gangs, like La Mara, increasingly employ hackers (from
within and from without) to penetrate these data banks. DEA clandestine agents are no more incognito
than any other TSC holder today, a fact strongly suggested by SOCOMs recent woes.
If you hold a TSC today, the least of your worries is getting through an airport unnoticed. You should be
worried about your name being recorded in a data bank that has, in all likelihood, already been hacked
into. A simple name check can reveal your actual job status. For those who work anywhere overseas on a
TSC, this fact should be chilling, especially as criminal gangs and terrorists organizations have begun
hothousing their own cyberthugs and kamikaze cyberpunks.[iii]
Its also distinctly probable that your biometric information has been sold by the contractor who hired and
vetted you. (To whom and whywe dont know.) If youre a clandestine TSC operating under a false
name, and if you are captured by, say, La Mara or Russian mafia or Europe-based Islamic State agents
who have already paid criminal hackers for access to these data banks, your biometric information will
expose your true identity (along with intelligently useful information about your person, your spouse, your
family) through a simple DNA scan. They dont even need to ask you your name, rank, or serial number.
[iv]

The only way be truly clandestine today is to keep your biometric information and your true identity
completely off the grid--not only out of a Support Contractors data bank but out of ALL data banks.
When Snowden started blowing his Putins whistle, he had no other choice but to run to the Chinese or the
Russians, because he knew that they already knew his identity; they already possessed his biometric
information. His only hope for survival lay in their desire to use him as a poster-boy to embarrass and
humiliate the United States on the stage of global media.
However, if, as a TSC holder, you do somehow manage to keep your identity and biometric information
offline, you will not appear in an official Government data bank, and then you will enjoy NO legal
protection or even recognition from the US government, should your clandestine career hit a snag
downrange. Fact has caught up to the fiction of Scorceses The Departed.
One solution to spying in the Age of Big Data is to transform unsuspecting but well-placed citizens into
spies-in-place without their consent or knowledge. We could Zombie Joe Citizen, like hackers who turn
your personal computer, laptop, or smart phone into a network zombie. That solution would be, of course,
immoral and illegal. But then, we are already turning millions of Joe Citizens into information multipliers
with Google, Facebook, Linkedin and so forth.
In todays hybrid battlespace, the devil is always in the detail. John Keegan devoted an entire book to
demonstrating that insight, Intelligence in War. As early as 2002, he tried to warn us that counterterrorism should cast agencies back onto methods which have come to appear outdated, even primitive,
in the age of satellite surveillance and computer decryption.[v] As I observed in Afghanistan, the
almighty algorithm is our Zeus. However compelling the numbers of Social Scientists might be, the
stubborn and irreducible fact of COIN and counter-terror operations remains: algorithmic power on a
spread sheet does not equate to the ability to predict vectors of extremism, radicalisation, loyalty, and
betrayal among actual human beings living within clan, tribal, or gang-land, terror social networks.
Keegan predicted, somewhat too hopefully, I believe, that the masters of the new counter-intelligence
will not resemble the academics and chess champions of the Enigma epicthey will not be intellectuals,
nor will they overcome their opponents by power of reasons or gifts of mathematical analysis. On the
contrary: it will be qualities of empathy and dissimulation that will equip them to identify, penetrate, and
win acceptance by the target groups.

Keegan even promoted a specific agent type:

Kiplings Kim, who has survived into modern times only as the delightful literary creation of a
master novelist, may come to provide a model of the anti-fundamentalist agent, with his ability to
shed his European identity and to pass convincingly as a Muslim message-carrier, Hindu gallant
and Buddhist holy mans hanger-on, far superior to any holder of a PhD in higher mathematicsit
will be ironic if the literature of imagination supplies firmer suggestions as to how the war against
terrorism should be fought than academic training courses in intelligence technique provide. Ironic
but not unlikely. The secret world has always occupied a halfway house between fact and fiction,
and has been peopled as much by dreamers and fantasists as by pragmatists and men of reason.
In other words, we need a new generation of truly top secret infiltrators whose EQ is as high as their IQ.
Like poets, most agents are born, not made. However, recent discoveries in the fields of emotional
intelligence (the Daniel Goleman/Paul Ekman revolution) teach us how to identify and vet for Keegans
Kim.
We need in-the-field practitioners who can not only study and analyse culture, cultural behaviour, and
other intangible literary things like narrative, myth, and ritual that guide and channel behaviour within
cultures etically, but also emically. To get emotional intelligence into TSC agents, whose qualities of
empathy and dissimulation will equip them to identify, penetrate, and win acceptance by the target
groups, we need to draw insight about human nature from what we now know about the universal
biological and neurological substrates of culture. We need to be taking more cues from the cognitive
science of Daniel Kahneman, the evolutionary psychology Edward O. Wilson, the bio-anthropology of
Scott Atran, Robin Dunbar, Steven Mithen, and the psychotropic history of Daniel Smail and William
McNeill.
For example, Nassim Taleb (BLACK SWAN) and Daniel Kahnemans (THINKING, FAST AND SLOW)
research into cognitive illusion should be revolutionizing how we vet analyst teams, research teams, stat
teams, CT teamspretty much any TSC operating downrange today. We should be radically rethinking
how we train team leaders and hands-on risk-choice makers.
To make Kims out of our next generation of TSCs, we should not only test them for their susceptibility
to cognitive bias, cognitive illusion, and narrative fallacy but also test the applicant for AWARENESS of
his or her OWN susceptibility to delusion-inducing cognitive heuristics, such as availability cascades,
confirmation bias, the endowment effect, halo effectany cognitive error that induces the illusion of
understanding where no true or valid understanding can be demonstrated in a body of evidence.
What we should want to know about an applicant is how well they know their own intuitive proclivities.
How well do they understand what Kahneman calls System I of their mind? How well do they adjust for
the ways that System I tricks them into thinking they understand a subject, a set of numbers, a body of
evidence, when they dont? We should test for their understanding and awareness of the coherence
fallacy, our very dangerous tendency to make stories out of unrelated facts, which makes us vulnerable to
the validity fallacy and the predictability fallacy.
Our second-nature habit of constructing narratives out of unrelated data is one of our oldest and most
primal cognitive modes. Our narrative capacity is probably an evolutionary pre-adaptation, because
narrative is vital to activating the other pre-adaptations involved in human ultra-sociality, like cooperation,
altruistic punishment, and so forth. The primary evolutionary task of our narrative capacity is to make us

FEEL at home in the world and FEEL bonded to tribal members who share that home. Narrative is great
for tribal morale and morality, but terrible for objective science. Kahneman describes Talebs work: We
humans constantly fool ourselves by constructing flimsy accounts of the past and believing they are true.
Narrative fallacies arise inevitably from our continuous attempt to make sense of the world. Ergo, any
one who tries to construe causality from a data set must vigilantly guard against the narrative fallacy. The
TSCed Kim for which Keegan calls possesses that ability, but not a Big Data algorithm.
Kahneman has shown us that we are NOT primarily rational actors who reason logically and consistently
when presented with numbers and collected evidence. We do NOT reason rationally from stats, even
when we think we do. EVEN expert statisticians and number-crunchers tend to be as bad as non-experts at
making risk choices. Even numbers experts make bad risk choices when working from incomplete
evidence (probability decision making). And risk choices are precisely what the TSC needs to make day
by day, even moment by moment.
What Kahneman has limned for us is not the logic of statistics but the psychology of statistics. He has
revealed not so much how we think or logic our way through probability choices, but how we feel about
them; more specifically, they've revealed how our feelings (intuitions) about stats/evidentiary bases get in
the way of our thinking rationally and logically about stats/evidence; how System I undermines the
choices we make when we try to estimate probable outcomes. Even the trained scholarly mind tends to
drink its own Kool Aid.
Making reliable risk choices is a crucial skill for anyone working downrange or working on information,
evidence, stats culled from and pertaining to downrange work, like CT operatives. Kahnemans
psychology of risk choice largely confirms Keegans admonition.
What I saw of COIN in Afghanistan and counter-terror ops in Africa and what I am currently observing in
Germany, persuades me that we need more Kims and fewer TSCs in todays battlespaces. We have
droned and metric-ed our way deep into the Minators labyrinth. And weve failed to heed Daedaluss
warning. And our fate is that of Icarus. The wax is melting from our virtual wings.
In addition to reviewing our TSC protocols, we need to set the cognitive bar higher, not only for our fieldlevel Kims, but for everyone to whom we grant TSCs. We must expect all team-members and fellowtravelling TSC scientists to be aware of cognitive delusionand narrative fallacy, to be able to spot them in
themselves & in their own work, in others & in their work, and, equally importantly, to be able make
crucial adjustments in the direction of validity for those illusions, fallacies, and delusions. Only after we
have undertaken extensive cognitive retooling are we likely to make any defensible advances on the fronts
of todays many small wars.
End Notes

[i] For a somewhat less alarmed view on this situation, see what former CIA Inspector General Frederick

Hitz has to say about our promiscuous TSC policy in his article US Intelligence After the War on Terror
in World Politics Review (June, 2012).
[ii] The trickiest epistemological hazard besetting a covert operative is to discover, as Frederick Hitz

explains in his illuminating chapter Betrayal, from his book The Great Game (New York: Knopf, 2004),
that the game has become so destructive that it threatens to overwhelm the values of the civilization for
which the agent has led a life of deception. Thus, the issue of how a covert intelligence officer gathers
information is directly linked to his motivational structure, his order of desire, his loyaltyhis deepest

sense of his own identity. Betrayal is always a threat to the covert officer and his Control Agency, not
only because of personal vice, such as greed, but because of the officers potential loss of faith in the
civilization he is serving.
[iii] See chapter 16, Symbolic Terror in the Global Village in Jonathan Matusitzs Symbolism in

Terrorism: Motivation, Communication, and Behavior (New York: Rowman & Littlefield, 2015).
[iv] See Carolyn Nordstroms Cyber Shadows: Power, Crime, and Hacking Everyone (Chicago: ACTA

Publications, 2014).
[v] Intelligence in War (New York: Vintage, 2002).

About the Author

Doyle Quiggle
Doyle Quiggle (PhD, Washington University) has had the honor and privilege
of being a professor to US Troops downrange, at Camp Lemonnier, Djibouti,
Africa and at FOB Fenty, Jalalabad, Afghanistan. He researches the anthropology
of war from within the battlespace, focusing on counter-terrorism and
counterinsurgency.

Available online at : http://smallwarsjournal.com/jrnl/art/the-cognitive-delusions-of-a-top-secretclearance

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