dippi@mailinator.com
SENIOR SOFTWARE QA TESTER
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Senior software QA tester with full system development lifecycle experience, including designing, developing and
implementing test plans, test cases and test processes fueling swift corrective actions, significant cost savings and fault-free
audits.
Over 13 years of QA software testing experienceand six years of Product Management and User-Acceptance Testing
experience.
Backed by strong industry proficiency including high profile software version releases, advanced command of various testing
suites, Agile methodologies; cross-functional skills in Business Analysis and Product Management.
Skills Summary
Regression & Ad Hoc Testing
UI & Compatibility Testing
User-Acceptance Testing
Performance / Load / Stress Testing
3rd Party Application Integration
Testing Automation
Defect / Bug Tracking
Test Strategies & Coverage
3rd tier Product Support
CRM SME-Mentor
Professional Experience
Feb 2013 - Present
Senior QA Engineer, CRM Group, 08/05 02/13, QA Engineer, CRM Group, 8/00 to 8/05
Sage Software
Promoted to serve as Senior QA Engineer, overseeing quality-assurance testing and teams for client
software and systems development projects. Performed system, performance, load, regression, stress
and data interface testing. Provided developer teams with detailed reports on quality metrics, defect
identification, reporting and validation. Results:
Key contributor in the design, development, testing and support of proprietary Customer
Service software. This module allowed clients to report and track Support Tickets, Defects,
Products and Solutions throughout the resolution lifecycle.
https://www.visualcv.com/rsa81203gri
Designed and implemented automated test casesaddressing areas including database impacts,
software scenarios, regression testing, negative testing, error/bug retests and usability.
Documented software defects using bug tracking system and reported defects involving
program functionality, output, online screen and content to software developers.
Implemented automated Test Suite containing all resolved defects eliminating undetected
recurrences.
Delivered thorough QA testing reports that determined product quality and release readiness.
Software Developer
Eltrax Software
Worked with team providing hospitality software installation on client sites. Provided on-site client
training, support and system configuration tailored to the needs of the customer. Executed QA testing
in support of the development phase of new software releases, service packs and hot fixes.
Education
2003 - 2005
Information Technology
Western International Universtity
1998 - 1999
Information Technology
Technology
Skills
Rational Jazz Suite (RRC,RTC,RQM), ~ Rational Robot ~ Rational TestComplete ~ JIRA ~ SQL/Oracle databases ~ VMWare ~
SharePoint ~ MS Office Technologies ~ IIS ~ Windows Operating Systems ~ Remote Desktop ~ Citrix Server
https://www.visualcv.com/rsa81203gri